White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Who you are: An experienced HR generalist with a proven track record in managing Retail human resources and partnering with senior business stakeholders. Experience working in a retailer environment is a must. You should have good working knowledge and experience of managing ER cases and formal processes (such as structure changes, performance reviews, contract adjustments etc). You will also have a keen interest in employee engagement and be a key driver of our internal values and culture. Primary objective of the job: As the People Business Partner for Retail, you will take responsibility for providing outstanding People support to colleagues within our Retail sector, across UK, Ireland and Germany by partnering closely with the Head of Retail, Regional and Cluster Managers and Germany Concession Managers. This role is a combination of HR generalist, delivering the core people processes and HR project management to support continuous development. The role will involve leading and developing a team. What you'll be doing: Leadership and Coaching Supporting the Retail leadership team to succeed, by building solid, open and dynamic relationships Building line manager capability by truly understanding stakeholder's accountabilities and barriers and identifying creative tools and mechanisms to support the development of a high performing culture Colleague Engagement Championing colleague engagement by developing innovative ways to drive talent development and staff retention by partnering Retail to identify opportunities and keeping engagement at the heart of everything we do Working alongside key stakeholders to ensure the communication and implementation of projects lands collaboratively and brilliantly Be the voice of Retail by listening to colleagues and rallying relevant areas of the business to support Employee Relations Increasing the capability of your team and line managers to manage ER cases effectively, commercially and in line with our company values, through coaching, training and advising (including disciplinary, grievance, performance management etc.) Identifying common ER trends or patterns and creating proactive solutions to rectify or remedy these for the future Ensuring a consistent approach throughout all business areas by working closely with other People team members Identifying opportunities to enhance and evolve existing or create new policies, processes and procedures to ensure White Stuff stays a great place to work Projects/Strategy/Core Helping create and shape the Retail People Strategy to support evolution and growth Partnering with the Retail leadership team to identify and advise on recommended organisational and change management strategies Ensuring the core People processes (such as Pay Review/ Bonus/ Appraisals) are delivered brilliantly Working alongside line managers and leaders to engage and take ownership of Talent Management and People Planning processes Constantly reviewing why and how we do things to make sure they are innovative, current, fit for purpose and in line with our company values What you'll need: 6 years operational People and ER experience - being able to effectively advise colleagues and partners on day-to-day and longer-term basis on complex People matters Management experience - leading and developing an exceptional People team Relationship building - being able to establish genuine and solid effective relationships that help drive business success Project management - experience of effectively managing ad hoc projects as well as the annual People processes Strategic foresight - the ability to translate existing strategy into operational People Plans, and to contribute towards the development of strategy Creativity and collaborative working - the passion and desire to create great solutions together Authenticity, resilience, adaptability, a fun and engaging outlook and a good sense of humour What we will offer you: As a Retail People Business Partner at White Stuff you will be entitled to an array of great benefits, some of which include: Hybrid working Annual bonus opportunity Up to 25 days holiday per annum, plus bank holidays 2 extra (paid!) days off per year to volunteer in the local community 50% discount Subsidised BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Feb 14, 2026
Full time
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Who you are: An experienced HR generalist with a proven track record in managing Retail human resources and partnering with senior business stakeholders. Experience working in a retailer environment is a must. You should have good working knowledge and experience of managing ER cases and formal processes (such as structure changes, performance reviews, contract adjustments etc). You will also have a keen interest in employee engagement and be a key driver of our internal values and culture. Primary objective of the job: As the People Business Partner for Retail, you will take responsibility for providing outstanding People support to colleagues within our Retail sector, across UK, Ireland and Germany by partnering closely with the Head of Retail, Regional and Cluster Managers and Germany Concession Managers. This role is a combination of HR generalist, delivering the core people processes and HR project management to support continuous development. The role will involve leading and developing a team. What you'll be doing: Leadership and Coaching Supporting the Retail leadership team to succeed, by building solid, open and dynamic relationships Building line manager capability by truly understanding stakeholder's accountabilities and barriers and identifying creative tools and mechanisms to support the development of a high performing culture Colleague Engagement Championing colleague engagement by developing innovative ways to drive talent development and staff retention by partnering Retail to identify opportunities and keeping engagement at the heart of everything we do Working alongside key stakeholders to ensure the communication and implementation of projects lands collaboratively and brilliantly Be the voice of Retail by listening to colleagues and rallying relevant areas of the business to support Employee Relations Increasing the capability of your team and line managers to manage ER cases effectively, commercially and in line with our company values, through coaching, training and advising (including disciplinary, grievance, performance management etc.) Identifying common ER trends or patterns and creating proactive solutions to rectify or remedy these for the future Ensuring a consistent approach throughout all business areas by working closely with other People team members Identifying opportunities to enhance and evolve existing or create new policies, processes and procedures to ensure White Stuff stays a great place to work Projects/Strategy/Core Helping create and shape the Retail People Strategy to support evolution and growth Partnering with the Retail leadership team to identify and advise on recommended organisational and change management strategies Ensuring the core People processes (such as Pay Review/ Bonus/ Appraisals) are delivered brilliantly Working alongside line managers and leaders to engage and take ownership of Talent Management and People Planning processes Constantly reviewing why and how we do things to make sure they are innovative, current, fit for purpose and in line with our company values What you'll need: 6 years operational People and ER experience - being able to effectively advise colleagues and partners on day-to-day and longer-term basis on complex People matters Management experience - leading and developing an exceptional People team Relationship building - being able to establish genuine and solid effective relationships that help drive business success Project management - experience of effectively managing ad hoc projects as well as the annual People processes Strategic foresight - the ability to translate existing strategy into operational People Plans, and to contribute towards the development of strategy Creativity and collaborative working - the passion and desire to create great solutions together Authenticity, resilience, adaptability, a fun and engaging outlook and a good sense of humour What we will offer you: As a Retail People Business Partner at White Stuff you will be entitled to an array of great benefits, some of which include: Hybrid working Annual bonus opportunity Up to 25 days holiday per annum, plus bank holidays 2 extra (paid!) days off per year to volunteer in the local community 50% discount Subsidised BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Procurement Business Partner - Category Manager - FM London Luton Airport- Hybrid About Our Client London Luton Airport, one of the UK's fastest-growing airports, during an exciting period of transformation and innovation. This is a great opportunity to make a real impact. Job Description As Procurement Business Partner for Airport Operations, you'll lead sourcing activity across FM, cleaning, waste, security services, safety critical systems and wider operational contracts. You'll act as a trusted partner to operational, engineering, and safety teams, balancing commercial rigour with the realities of a 24/7 operational environment. A successful Procurement Business Partner Leading end to end sourcing projects across cleaning, security, waste, facilities management and operational services. Owning the full procurement lifecycle: market engagement - tender - evaluation - contract award. Working closely with Airport Operations, Safety and Engineering to ensure commercial activity meets operational and regulatory requirements. Drafting tenders, managing evaluations and driving supplier negotiations. Monitoring contract performance, cost control and compliance across critical suppliers. Supporting procurement activity for emergency and resilience functions (fire service, medical, safety critical equipment). Managing the contract pipeline, renewals and commercial planning. Identifying opportunities to improve cost, service levels, performance and supplier value. Providing clear reporting, insights and analysis to influence decision making. The Successful Applicant A proven track record in working on end to end procurements Procurement experience within FM, cleaning, facilities, soft/hard services, or operational categories. Strong stakeholder partnering skills-you can translate technical requirements into robust commercial solutions. A solid understanding of contracts, supplier performance and commercial governance. Strong analytical and communication skills. What's on Offer Competitive salary £60k Basic + Bonus + Package (circa 75K) per annum. Based in Luton, offering a convenient location for work-life balance. - Hybrid A role where you can see the real world impact of your decisions across a major UK airport. Opportunity to influence critical operational services and drive long term improvements. A supportive procurement team that values innovation, collaboration and professional development.
Feb 14, 2026
Full time
Procurement Business Partner - Category Manager - FM London Luton Airport- Hybrid About Our Client London Luton Airport, one of the UK's fastest-growing airports, during an exciting period of transformation and innovation. This is a great opportunity to make a real impact. Job Description As Procurement Business Partner for Airport Operations, you'll lead sourcing activity across FM, cleaning, waste, security services, safety critical systems and wider operational contracts. You'll act as a trusted partner to operational, engineering, and safety teams, balancing commercial rigour with the realities of a 24/7 operational environment. A successful Procurement Business Partner Leading end to end sourcing projects across cleaning, security, waste, facilities management and operational services. Owning the full procurement lifecycle: market engagement - tender - evaluation - contract award. Working closely with Airport Operations, Safety and Engineering to ensure commercial activity meets operational and regulatory requirements. Drafting tenders, managing evaluations and driving supplier negotiations. Monitoring contract performance, cost control and compliance across critical suppliers. Supporting procurement activity for emergency and resilience functions (fire service, medical, safety critical equipment). Managing the contract pipeline, renewals and commercial planning. Identifying opportunities to improve cost, service levels, performance and supplier value. Providing clear reporting, insights and analysis to influence decision making. The Successful Applicant A proven track record in working on end to end procurements Procurement experience within FM, cleaning, facilities, soft/hard services, or operational categories. Strong stakeholder partnering skills-you can translate technical requirements into robust commercial solutions. A solid understanding of contracts, supplier performance and commercial governance. Strong analytical and communication skills. What's on Offer Competitive salary £60k Basic + Bonus + Package (circa 75K) per annum. Based in Luton, offering a convenient location for work-life balance. - Hybrid A role where you can see the real world impact of your decisions across a major UK airport. Opportunity to influence critical operational services and drive long term improvements. A supportive procurement team that values innovation, collaboration and professional development.
Park Operations Development Manager London (with regular travel to the other sites) The Organisation Our client manages green spaces across London. They are now looking for a Park Operations Development Manager to join them on a permanent, full-time basis, working 36 hours per week, including some weekends and evenings. Agile and hybrid working options are available. The Benefits - Salary of £59,000 - £64,000 per annum depending on experience - 26 days' annual leave plus public holidays, increasing to 29 days after three years' service - Pension scheme (3% employee contribution; up to 10% employer contribution) - Hybrid/agile working options - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme - Offices in a beautiful location This is a rare opportunity for a high-calibre landscape, amenity horticulture or park operations professional to step into a pivotal role within our client's exceptional and vital organisation. You will have the chance to influence and operate at the heart of vital work to evolve how park operations are delivered, supporting sustainability and resilience and ensuring they are equipped for the future. You will be enabled to enhance your professional profile, gaining experience that adds weight and depth to your portfolio while continuing to strengthen your core expertise. The Role As a Park Operations Development Manager, you will seek to improve and optimise operations at one of our client's sites by leading a programme to bring them in-house. Specifically, you will manage the programme of Landscape Maintenance Teams, leading the move from contractor-run services to an in-house team and supporting recruitment where needed. You will put clear team structures and ways of working in place and arrange the purchase of the equipment, machinery and services required to deliver the work safely and effectively. Working closely with colleagues across HR, Procurement, Health & Safety, Finance, IT and Park Management, you will create a clear plan and timetable for the programme and ensure everyone understands their role. You will manage risks, maintain clear communication with stakeholders and provide regular updates to senior leaders to ensure the programme stays on track. Additionally, you will: - Lead the continuous improvement of operational processes - Co-ordinate the project team and related activity - Work with HR on employment arrangements for new in-house teams - Maintain clear reporting throughout the programme About You To be considered as a Park Operations Development Manager, you will need: - Extensive experience in landscape, amenity horticulture or park operations, including contract management - Experience developing operational delivery structures and plans - Experience specifying fleet vehicles, plant, equipment and machinery for horticultural or land management operations - Experience of financial management and report writing - Knowledge of Health and Safety principles, roles and responsibilities - Good communication, interpersonal, relationship-building and negotiation skills - Knowledge and competence in Microsoft Office (including Excel), with the ability to learn new systems such as Geographical Information Systems - A qualification in horticulture or land management Other organisations may call this role Parks Operations Manager, Landscape Operations Manager, Horticultural Operations Manager, Park Services Manager or Estates Operations Manager. Our client wants to put everyone in the best possible position to succeed and uses Recite-me accessibility software. At the top of the application page, there is an "Accessibility Tools" button which you can use to complete the application form in a way that works for you. Our client is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. They value diversity and encourage applications from candidates from all backgrounds. They believe that the more inclusive they are, the better their work will be. So, if you are interested in this unique opportunity as a Park Operations Development Manager, please apply via the button shown. Successful candidates will be appointed on merit. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Feb 14, 2026
Full time
Park Operations Development Manager London (with regular travel to the other sites) The Organisation Our client manages green spaces across London. They are now looking for a Park Operations Development Manager to join them on a permanent, full-time basis, working 36 hours per week, including some weekends and evenings. Agile and hybrid working options are available. The Benefits - Salary of £59,000 - £64,000 per annum depending on experience - 26 days' annual leave plus public holidays, increasing to 29 days after three years' service - Pension scheme (3% employee contribution; up to 10% employer contribution) - Hybrid/agile working options - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme - Offices in a beautiful location This is a rare opportunity for a high-calibre landscape, amenity horticulture or park operations professional to step into a pivotal role within our client's exceptional and vital organisation. You will have the chance to influence and operate at the heart of vital work to evolve how park operations are delivered, supporting sustainability and resilience and ensuring they are equipped for the future. You will be enabled to enhance your professional profile, gaining experience that adds weight and depth to your portfolio while continuing to strengthen your core expertise. The Role As a Park Operations Development Manager, you will seek to improve and optimise operations at one of our client's sites by leading a programme to bring them in-house. Specifically, you will manage the programme of Landscape Maintenance Teams, leading the move from contractor-run services to an in-house team and supporting recruitment where needed. You will put clear team structures and ways of working in place and arrange the purchase of the equipment, machinery and services required to deliver the work safely and effectively. Working closely with colleagues across HR, Procurement, Health & Safety, Finance, IT and Park Management, you will create a clear plan and timetable for the programme and ensure everyone understands their role. You will manage risks, maintain clear communication with stakeholders and provide regular updates to senior leaders to ensure the programme stays on track. Additionally, you will: - Lead the continuous improvement of operational processes - Co-ordinate the project team and related activity - Work with HR on employment arrangements for new in-house teams - Maintain clear reporting throughout the programme About You To be considered as a Park Operations Development Manager, you will need: - Extensive experience in landscape, amenity horticulture or park operations, including contract management - Experience developing operational delivery structures and plans - Experience specifying fleet vehicles, plant, equipment and machinery for horticultural or land management operations - Experience of financial management and report writing - Knowledge of Health and Safety principles, roles and responsibilities - Good communication, interpersonal, relationship-building and negotiation skills - Knowledge and competence in Microsoft Office (including Excel), with the ability to learn new systems such as Geographical Information Systems - A qualification in horticulture or land management Other organisations may call this role Parks Operations Manager, Landscape Operations Manager, Horticultural Operations Manager, Park Services Manager or Estates Operations Manager. Our client wants to put everyone in the best possible position to succeed and uses Recite-me accessibility software. At the top of the application page, there is an "Accessibility Tools" button which you can use to complete the application form in a way that works for you. Our client is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. They value diversity and encourage applications from candidates from all backgrounds. They believe that the more inclusive they are, the better their work will be. So, if you are interested in this unique opportunity as a Park Operations Development Manager, please apply via the button shown. Successful candidates will be appointed on merit. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
What you'll bring to the team Digital Engineering Director Merlin Technology London / Hybrid B1 Bring Joy. Create Connections. Make Memories. At Merlin Entertainments, we create world-class experiences that bring people together - from LEGOLAND and SEA LIFE to Madame Tussauds and beyond. As part of our ambitious global digital transformation, we're looking for a Digital Engineering Director to lead the technology that powers our guest experience across the world. This is a senior, high-impact leadership role at the heart of our Digital Transformation - shaping the platforms that millions of guests interact with every year. The role Reporting to the VP, Global Engineering, you'll own the end-to-end digital engineering portfolio that underpins Merlin's global guest journey. From mobile apps and interactive kiosks to ticketing, POS, payments, integration, and cloud platforms - this role sets the technical direction and drives delivery at scale. You'll lead multiple high-performing engineering teams and technical leaders, working closely with Product, UX/UI, Operations and Commercial teams to deliver seamless, secure and scalable digital experiences across web, app and on-site touchpoints. This is a role for a strategic technical leader who can operate confidently at board-level and dive deep when needed. What you'll be responsible for Strategic & Technical Leadership Define and execute Merlin's digital engineering strategy, aligned to our business and technology vision Own the multi-year roadmap for all digital platforms, ensuring scalability, security and innovation Partner with senior stakeholders to align engineering delivery with commercial and guest outcomes Architecture & Platform Excellence Provide technical leadership across mobile, web, kiosk, POS, ticketing, integration and cloud platforms Champion modern engineering practices including microservices, API-first and event-driven architectures Lead platform engineering, DevOps, SRE and APIM strategies to ensure reliability and performance Engineering Delivery Own the full software development lifecycle, from ideation through to live operations Champion agile and DevOps ways of working across global engineering teams Manage budgets, vendors and resource planning across the digital portfolio People & Culture Lead, mentor and develop multiple engineering teams, tech leads and managers Build a culture of engineering excellence, innovation, learning and accountability Drive talent development, succession planning and career progression Operational Excellence Ensure high availability, resilience and performance across all digital platforms Oversee incident management, continuous improvement and operational KPIs Ensure compliance with security, data protection and industry standards (e.g. GDPR, PCI-DSS) Qualifications & Experience What we're looking for 10+ years' experience in software engineering, with at least 5 years in senior technical leadership roles Proven experience leading large-scale digital platforms across mobile, e-commerce, ticketing, POS or payments Strong background in cloud platforms (AWS, Azure or GCP), microservices and API management Deep expertise in agile delivery, DevOps, CI/CD and SRE practices Experience leading global, multi-disciplinary engineering teams Strong stakeholder management skills, with the ability to influence technical and non-technical audiences Commercially minded, with a clear understanding of how technology drives customer experience and revenue Experience in retail, hospitality or multi-site international environments is a strong advantage. Our leadership behaviours At Merlin, how you lead matters as much as what you deliver. We're looking for leaders who are: Soulfully Curious - open, inquisitive and always learning Results Focused - accountable, decisive and outcome-driven Extraordinary Teammates - collaborative, inclusive and generous with knowledge Developers of People - passionate about growing talent and building future leaders Why Merlin? You'll be part of a global organisation with iconic brands, ambitious growth plans and a genuine commitment to creating memorable experiences - not just for our guests, but for our people too. If you're excited by large-scale digital platforms, global complexity and the chance to shape the future of guest experience, we'd love to hear from you. Come and help us build the digital experiences behind the magic. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 33 days' holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more! Pay Range Competitive
Feb 13, 2026
Full time
What you'll bring to the team Digital Engineering Director Merlin Technology London / Hybrid B1 Bring Joy. Create Connections. Make Memories. At Merlin Entertainments, we create world-class experiences that bring people together - from LEGOLAND and SEA LIFE to Madame Tussauds and beyond. As part of our ambitious global digital transformation, we're looking for a Digital Engineering Director to lead the technology that powers our guest experience across the world. This is a senior, high-impact leadership role at the heart of our Digital Transformation - shaping the platforms that millions of guests interact with every year. The role Reporting to the VP, Global Engineering, you'll own the end-to-end digital engineering portfolio that underpins Merlin's global guest journey. From mobile apps and interactive kiosks to ticketing, POS, payments, integration, and cloud platforms - this role sets the technical direction and drives delivery at scale. You'll lead multiple high-performing engineering teams and technical leaders, working closely with Product, UX/UI, Operations and Commercial teams to deliver seamless, secure and scalable digital experiences across web, app and on-site touchpoints. This is a role for a strategic technical leader who can operate confidently at board-level and dive deep when needed. What you'll be responsible for Strategic & Technical Leadership Define and execute Merlin's digital engineering strategy, aligned to our business and technology vision Own the multi-year roadmap for all digital platforms, ensuring scalability, security and innovation Partner with senior stakeholders to align engineering delivery with commercial and guest outcomes Architecture & Platform Excellence Provide technical leadership across mobile, web, kiosk, POS, ticketing, integration and cloud platforms Champion modern engineering practices including microservices, API-first and event-driven architectures Lead platform engineering, DevOps, SRE and APIM strategies to ensure reliability and performance Engineering Delivery Own the full software development lifecycle, from ideation through to live operations Champion agile and DevOps ways of working across global engineering teams Manage budgets, vendors and resource planning across the digital portfolio People & Culture Lead, mentor and develop multiple engineering teams, tech leads and managers Build a culture of engineering excellence, innovation, learning and accountability Drive talent development, succession planning and career progression Operational Excellence Ensure high availability, resilience and performance across all digital platforms Oversee incident management, continuous improvement and operational KPIs Ensure compliance with security, data protection and industry standards (e.g. GDPR, PCI-DSS) Qualifications & Experience What we're looking for 10+ years' experience in software engineering, with at least 5 years in senior technical leadership roles Proven experience leading large-scale digital platforms across mobile, e-commerce, ticketing, POS or payments Strong background in cloud platforms (AWS, Azure or GCP), microservices and API management Deep expertise in agile delivery, DevOps, CI/CD and SRE practices Experience leading global, multi-disciplinary engineering teams Strong stakeholder management skills, with the ability to influence technical and non-technical audiences Commercially minded, with a clear understanding of how technology drives customer experience and revenue Experience in retail, hospitality or multi-site international environments is a strong advantage. Our leadership behaviours At Merlin, how you lead matters as much as what you deliver. We're looking for leaders who are: Soulfully Curious - open, inquisitive and always learning Results Focused - accountable, decisive and outcome-driven Extraordinary Teammates - collaborative, inclusive and generous with knowledge Developers of People - passionate about growing talent and building future leaders Why Merlin? You'll be part of a global organisation with iconic brands, ambitious growth plans and a genuine commitment to creating memorable experiences - not just for our guests, but for our people too. If you're excited by large-scale digital platforms, global complexity and the chance to shape the future of guest experience, we'd love to hear from you. Come and help us build the digital experiences behind the magic. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 33 days' holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more! Pay Range Competitive
About Us The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year. We are now looking for a Park Operations Development Manager to join us on a permanent, full-time basis, working 36 hours per week, including some weekends and evenings. Agile and hybrid working options are available. The Benefits Salary of £59,000 - £64,000 per annum depending on experience 26 days annual leave plus public holidays, increasing to 29 days after three years service Pension scheme (3% employee contribution; up to 10% employer contribution) Hybrid/agile working options Private medical insurance and healthcare cash plan Employee assistance programme and access to mental health first aiders Learning and development opportunities Cycle to work scheme Offices in a beautiful location This is a rare opportunity for a high-calibre landscape, amenity horticulture or park operations professional to step into a pivotal role within our exceptional and vital organisation. You will have the chance to influence and operate at the heart of vital work to evolve how park operations are delivered, supporting sustainability and resilience and ensuring we are equipped for the future. You will be enabled to enhance your professional profile, gaining experience that adds weight and depth to your portfolio while continuing to strengthen your core expertise. The Role As a Park Operations Development Manager, you will seek to improve and optimise park operations at Richmond Park by leading a programme to bring them in-house. Specifically, you will manage the programme of Landscape Maintenance Teams, leading the move from contractor-run services to an in-house team and supporting recruitment where needed. You will put clear team structures and ways of working in place and arrange the purchase of the equipment, machinery and services required to deliver the work safely and effectively. Working closely with colleagues across HR, Procurement, Health & Safety, Finance, IT and Park Management, you will create a clear plan and timetable for the programme and ensure everyone understands their role. You will manage risks, maintain clear communication with stakeholders and provide regular updates to senior leaders to ensure the programme stays on track. Additionally, you will: Lead the continuous improvement of operational processes Co-ordinate the project team and related activity Work with HR on employment arrangements for new in-house teams Maintain clear reporting throughout the programme About You To be considered as a Park Operations Development Manager, you will need: Extensive experience in landscape, amenity horticulture or park operations, including contract management Experience developing operational delivery structures and plans Experience specifying fleet vehicles, plant, equipment and machinery for horticultural or land management operations Experience of financial management and report writing Knowledge of Health and Safety principles, roles and responsibilities Good communication, interpersonal, relationship-building and negotiation skills Knowledge and competence in Microsoft Office (including Excel), with the ability to learn new systems such as Geographical Information Systems A qualification in horticulture or land management Other organisations may call this role Parks Operations Manager, Landscape Operations Manager, Horticultural Operations Manager, Park Services Manager or Estates Operations Manager. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. So, if you are interested in this unique opportunity as a Park Operations Development Manager, please apply via the button shown. Successful candidates will be appointed on merit.
Feb 13, 2026
Full time
About Us The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park. We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year. We are now looking for a Park Operations Development Manager to join us on a permanent, full-time basis, working 36 hours per week, including some weekends and evenings. Agile and hybrid working options are available. The Benefits Salary of £59,000 - £64,000 per annum depending on experience 26 days annual leave plus public holidays, increasing to 29 days after three years service Pension scheme (3% employee contribution; up to 10% employer contribution) Hybrid/agile working options Private medical insurance and healthcare cash plan Employee assistance programme and access to mental health first aiders Learning and development opportunities Cycle to work scheme Offices in a beautiful location This is a rare opportunity for a high-calibre landscape, amenity horticulture or park operations professional to step into a pivotal role within our exceptional and vital organisation. You will have the chance to influence and operate at the heart of vital work to evolve how park operations are delivered, supporting sustainability and resilience and ensuring we are equipped for the future. You will be enabled to enhance your professional profile, gaining experience that adds weight and depth to your portfolio while continuing to strengthen your core expertise. The Role As a Park Operations Development Manager, you will seek to improve and optimise park operations at Richmond Park by leading a programme to bring them in-house. Specifically, you will manage the programme of Landscape Maintenance Teams, leading the move from contractor-run services to an in-house team and supporting recruitment where needed. You will put clear team structures and ways of working in place and arrange the purchase of the equipment, machinery and services required to deliver the work safely and effectively. Working closely with colleagues across HR, Procurement, Health & Safety, Finance, IT and Park Management, you will create a clear plan and timetable for the programme and ensure everyone understands their role. You will manage risks, maintain clear communication with stakeholders and provide regular updates to senior leaders to ensure the programme stays on track. Additionally, you will: Lead the continuous improvement of operational processes Co-ordinate the project team and related activity Work with HR on employment arrangements for new in-house teams Maintain clear reporting throughout the programme About You To be considered as a Park Operations Development Manager, you will need: Extensive experience in landscape, amenity horticulture or park operations, including contract management Experience developing operational delivery structures and plans Experience specifying fleet vehicles, plant, equipment and machinery for horticultural or land management operations Experience of financial management and report writing Knowledge of Health and Safety principles, roles and responsibilities Good communication, interpersonal, relationship-building and negotiation skills Knowledge and competence in Microsoft Office (including Excel), with the ability to learn new systems such as Geographical Information Systems A qualification in horticulture or land management Other organisations may call this role Parks Operations Manager, Landscape Operations Manager, Horticultural Operations Manager, Park Services Manager or Estates Operations Manager. We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. So, if you are interested in this unique opportunity as a Park Operations Development Manager, please apply via the button shown. Successful candidates will be appointed on merit.
Overview My client, an FS organisation based in London, are looking for a Physical Security VP to join their team. For this role you will have to be in their offices (near Canary Wharf) two times per week. For this role, Financial Services experience is a must. About the Physical Security VP role My client has a requirement for a role to support the development of Enterprise-wide Continuity within the context of the evolving Enterprise Resilience regulatory requirements and industry best practices. This role will report to the ED Enterprise Continuity, helping to design and implement Physical Security Risk Management. The candidate will be required to lead change across the organization as my client matures the resilience function. This will require creativity, ideation, industry credibility, experience, strong verbal and written influencing skills along with empathy and the ability to understand others and their positions. A proactive, change mindset always thinking how to balance service, risk and investment in the service of the corporate strategy. Responsibilities Design and implement a Physical Security Risk Management procedure for my client including associated controls, monitoring and reporting; Support the transformation of the current physical security capabilities to deliver industry leading solutions and enhance the overall security posture of all facilities. Work closely with workplace services, information security and technology infrastructure to analyse security requirements, identify gaps and drive the implementation of effective remediation. The provision of travel security advice to my client's travellers as required. Utilising open-source intelligence to monitor and react to potential threats to my client's staff and locations. Maintain strong ties with local peers, government and law enforcement officials to ensure my client can appropriately respond to emergency issues. Represent Physical Security at internal and external forums, maintain a diverse network of industry peers and bring their experience to bear on my client's operations. Strengthen cross-functional collaboration between resilience and other functions, including facilities management, technology, HR and Legal, ensuring that security is integrated into endeavours. Raise awareness of security policies and manage policy breaches. Lead on initiatives that raise awareness among employees about security policies, best practice, and the critical role they play in maintaining safety. Design and deliver the my client's offices risk assessment to identify appropriate risk management strategies to limit the frequency, severity, duration, and impact of business disruptions. Manage the physical security reviews of third parties. Work with workplace services and technology when new office and data centres sites are being considered. Delivering a programme of internal physical security improvement initiatives. Development of metrics, reporting and dashboards. Prepare inputs for relevant governance bodies. Support the management of the Physical Security risk and controls environment. Lead engagements internally and externally. Support the management of physical security related incidents and crisis. What we're looking for The candidate shall have the following experience: Requires a minimum of 10 years advancement in security management. Financial services experiences strongly preferred. Ability to drive decision making on acceptable physical security risk and drive risk mitigation. Project management experience, knowledge of BCM, H&S and life safety processes are required. A strong knowledge of the threat landscape and experience working in incident management, events security and investigations. Managerial and stakeholder skills commensurate with my client's values and corporate ethos. Must possess strong effective communication skills both written and verbal that demonstrates critical thinking, sound judgement and the ability to convey information, justify conclusions and recommendations in a clear, coherent and accurate manner. Experience designing and delivering physical security risk management procedures A history of Operational Risk analysis, specifically in the Security and Resilience domains. Fair understanding of FX products and services with knowledge of the required infrastructure and dependencies. Experience in the delivery of projects providing solutions across the breadth of a company's operations; business process, technology solutions, cyber remediation, third party risk etc. Recognized qualifications in the following areas will be beneficial: Physical Security Resilience / BCM Operational / Enterprise Risk Management Project Management (e.g Prince / PMI / APM) Additional information If the above role is of interest please call or apply to this job advertisement and I'll review your application accordingly. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates About the job Contract Type: Permanent Focus: Information Security Workplace Type: Hybrid Experience Level: Senior Management Location: London Contract Type: Permanent Specialism: Technology & Digital Industry: Banking Salary: £90,000 - £105,000 per annum Job Reference: 0B4Q1D-A Date posted: 5 March 2025 Consultant: Darius Goodarzi
Feb 11, 2026
Full time
Overview My client, an FS organisation based in London, are looking for a Physical Security VP to join their team. For this role you will have to be in their offices (near Canary Wharf) two times per week. For this role, Financial Services experience is a must. About the Physical Security VP role My client has a requirement for a role to support the development of Enterprise-wide Continuity within the context of the evolving Enterprise Resilience regulatory requirements and industry best practices. This role will report to the ED Enterprise Continuity, helping to design and implement Physical Security Risk Management. The candidate will be required to lead change across the organization as my client matures the resilience function. This will require creativity, ideation, industry credibility, experience, strong verbal and written influencing skills along with empathy and the ability to understand others and their positions. A proactive, change mindset always thinking how to balance service, risk and investment in the service of the corporate strategy. Responsibilities Design and implement a Physical Security Risk Management procedure for my client including associated controls, monitoring and reporting; Support the transformation of the current physical security capabilities to deliver industry leading solutions and enhance the overall security posture of all facilities. Work closely with workplace services, information security and technology infrastructure to analyse security requirements, identify gaps and drive the implementation of effective remediation. The provision of travel security advice to my client's travellers as required. Utilising open-source intelligence to monitor and react to potential threats to my client's staff and locations. Maintain strong ties with local peers, government and law enforcement officials to ensure my client can appropriately respond to emergency issues. Represent Physical Security at internal and external forums, maintain a diverse network of industry peers and bring their experience to bear on my client's operations. Strengthen cross-functional collaboration between resilience and other functions, including facilities management, technology, HR and Legal, ensuring that security is integrated into endeavours. Raise awareness of security policies and manage policy breaches. Lead on initiatives that raise awareness among employees about security policies, best practice, and the critical role they play in maintaining safety. Design and deliver the my client's offices risk assessment to identify appropriate risk management strategies to limit the frequency, severity, duration, and impact of business disruptions. Manage the physical security reviews of third parties. Work with workplace services and technology when new office and data centres sites are being considered. Delivering a programme of internal physical security improvement initiatives. Development of metrics, reporting and dashboards. Prepare inputs for relevant governance bodies. Support the management of the Physical Security risk and controls environment. Lead engagements internally and externally. Support the management of physical security related incidents and crisis. What we're looking for The candidate shall have the following experience: Requires a minimum of 10 years advancement in security management. Financial services experiences strongly preferred. Ability to drive decision making on acceptable physical security risk and drive risk mitigation. Project management experience, knowledge of BCM, H&S and life safety processes are required. A strong knowledge of the threat landscape and experience working in incident management, events security and investigations. Managerial and stakeholder skills commensurate with my client's values and corporate ethos. Must possess strong effective communication skills both written and verbal that demonstrates critical thinking, sound judgement and the ability to convey information, justify conclusions and recommendations in a clear, coherent and accurate manner. Experience designing and delivering physical security risk management procedures A history of Operational Risk analysis, specifically in the Security and Resilience domains. Fair understanding of FX products and services with knowledge of the required infrastructure and dependencies. Experience in the delivery of projects providing solutions across the breadth of a company's operations; business process, technology solutions, cyber remediation, third party risk etc. Recognized qualifications in the following areas will be beneficial: Physical Security Resilience / BCM Operational / Enterprise Risk Management Project Management (e.g Prince / PMI / APM) Additional information If the above role is of interest please call or apply to this job advertisement and I'll review your application accordingly. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates About the job Contract Type: Permanent Focus: Information Security Workplace Type: Hybrid Experience Level: Senior Management Location: London Contract Type: Permanent Specialism: Technology & Digital Industry: Banking Salary: £90,000 - £105,000 per annum Job Reference: 0B4Q1D-A Date posted: 5 March 2025 Consultant: Darius Goodarzi
GOVERNMENT RECRUITMENT SERVICES
Milton Keynes, Buckinghamshire
Senior Service Continuity Manager Foreign, Commonwealth & Development Office Reference number: 434687 Total Package: £51,000 (London) £47,750 (Milton Keynes) Contract: Permanent and Full Time. You'll be required to work in line with FCDO policies on hybrid working, which involves a minimum of 60% in the office Location: London, Milton Keynes We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us As Senior Continuity Manager, you'll be critical in ensuring that the organisation can operate during and after disruptive events. Facilitating first-line fault diagnosis and resolution, you'll coordinate teams to ensure rapid recovery. You'll aim to minimise downtime, cost and business impact. You will oversee Service Continuity Management processes, procedures and plans - seeing that they are up-to-date and effective. Through engaging with teams across IT and business, you'll ensure that your work is integrated with wider organisational strategy and operational needs. You'll be a point of information for stakeholders. Leading forums and exercises, such as disaster recovery meetings and simulations, to identify gaps, share insights, and drive performance. You'll support Product Teams in testing continuity plans, processes, and procedures to identify weak points, ensure team readiness, and establish effective workarounds. During an IT incident, you'll be a key escalation point. Guiding teams through appropriate processes and keeping IT Service Management informed. You will also line manage one Service Continuity Analyst. We'd like you to champion our culture of resilience. We work together to enhance user experience, streamline processes, and improve the efficiency and effectiveness of IT Services in support of the Government's diplomatic, development, and consular missions worldwide. Who we're looking for To be equal to the role, you have a proven track record of leading Service Continuity functions, ensuring the availability and performance of live services. You're an expert in Business Continuity Institute Standards ISO22301 and have a working knowledge of IT Service Management ISO20000. We're interested to hear about your familiarity with other ISO standards. We're also looking for skills at Operational Control Manager level with continuity management at a working level. Civil Service Behaviours are key; we'll be looking at: managing a quality service and making effective decisions. We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 9th March 2026.
Feb 10, 2026
Full time
Senior Service Continuity Manager Foreign, Commonwealth & Development Office Reference number: 434687 Total Package: £51,000 (London) £47,750 (Milton Keynes) Contract: Permanent and Full Time. You'll be required to work in line with FCDO policies on hybrid working, which involves a minimum of 60% in the office Location: London, Milton Keynes We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us As Senior Continuity Manager, you'll be critical in ensuring that the organisation can operate during and after disruptive events. Facilitating first-line fault diagnosis and resolution, you'll coordinate teams to ensure rapid recovery. You'll aim to minimise downtime, cost and business impact. You will oversee Service Continuity Management processes, procedures and plans - seeing that they are up-to-date and effective. Through engaging with teams across IT and business, you'll ensure that your work is integrated with wider organisational strategy and operational needs. You'll be a point of information for stakeholders. Leading forums and exercises, such as disaster recovery meetings and simulations, to identify gaps, share insights, and drive performance. You'll support Product Teams in testing continuity plans, processes, and procedures to identify weak points, ensure team readiness, and establish effective workarounds. During an IT incident, you'll be a key escalation point. Guiding teams through appropriate processes and keeping IT Service Management informed. You will also line manage one Service Continuity Analyst. We'd like you to champion our culture of resilience. We work together to enhance user experience, streamline processes, and improve the efficiency and effectiveness of IT Services in support of the Government's diplomatic, development, and consular missions worldwide. Who we're looking for To be equal to the role, you have a proven track record of leading Service Continuity functions, ensuring the availability and performance of live services. You're an expert in Business Continuity Institute Standards ISO22301 and have a working knowledge of IT Service Management ISO20000. We're interested to hear about your familiarity with other ISO standards. We're also looking for skills at Operational Control Manager level with continuity management at a working level. Civil Service Behaviours are key; we'll be looking at: managing a quality service and making effective decisions. We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 9th March 2026.
Harris Hill is delighted to partner exclusively with Rory Peck Trust to recruit their new Finance & Operations Manager. For thirty years Rory Peck Trust has been a lifeline for freelance journalists around the world. Independent journalism provides us with the facts we need to make informed decisions, Often, those on the frontlines are freelance truth-tellers, without the support of a large news organisation. The Rory Peck Trust seeks to empower them with the knowledge, resources and resilience they need to report from some of the most dangerous places in the world, safely and without fear. It provides training, equipping freelancers with potentially lifesaving first aid skills. It offers emergency financial assistance when things go wrong. And it ensures access to mental health therapy, enabling those who have experienced trauma to continue their vital work. The Trust also advocates for freelancers, honouring the world's best independent journalism at the Rory Peck Awards every November. Over the last three decades it has helped more than 3,300 journalists, providing more than £3 million in financial assistance, every penny donated by the Trust's donors and supporters, drawn largely from UK, European and US media. But thirty years after it was founded, demand for the Trust's services is greater than ever. 2025 was the deadliest ever for members of the media, while near record numbers of journalists are in jail. Role details Position: Finance & Operations Manager Location: Central London & home working Contract: Permanent, full-time (flexible working available, including 4 days per week) Hybrid: 1 day per week in the Central London office Salary: £55,000 per annum Reports to: Executive Director The Role The Finance & Operations Manager is a senior, hands-on leadership role, responsible for ensuring the Trust is financially robust, well-governed, legally compliant and operationally effective. Reporting to the Executive Director and working closely with the Board of Trustees, the postholder will lead on finance, HR, IT and organisational systems, and act as Secretary to the Board. This role provides the operational backbone that enables the Trust's programmes, partnerships and advocacy work to succeed, and requires confidence, judgement and discretion at board level. Key Responsibilities Lead financial management, including budgeting, forecasting, cashflow and reporting Prepare management accounts and liaise with external accountants and auditors Support the Board on financial planning, reserves, and organisational risk Act as Secretary to the Board, coordinating meetings, papers and governance records Ensure compliance with Charity Commission and regulatory requirements Lead HR operations, including recruitment, contracts, policies and staff wellbeing Oversee IT systems, data protection, insurance, contracts and operational risk Drive improvements in systems, processes and organisational efficiency Person Specification Essential Significant experience in a senior finance, operations or business role Strong financial literacy, including budgeting and working with auditors Experience supporting Boards or senior governance structures Good working knowledge of HR processes and employment best practice Highly organised, detail-oriented and professional, with strong judgement Confident communicator, able to work effectively with trustees and advisers Desirable Accountancy qualification Experience in the charity, media, human rights or international development sectors Knowledge of UK charity governance and Charity Commission requirements Experience in safeguarding or high duty-of-care environments Why Join Rory Peck Trust This is a rare opportunity to play a central leadership role in an organisation with global reach and real-world impact. By strengthening the Trust behind the scenes, you will help protect freelance journalists working on the frontlines of truth at a time when independent journalism matters more than ever. Equity, Diversity and Inclusion We want to build a diverse, equitable and inclusive organisation that reflects the global community of freelance journalists we exist to serve. We believe that different perspectives, backgrounds and lived experiences make our work stronger, more relevant and more effective. We actively welcome applications from people of all backgrounds, particularly those who are under-represented in the charity and media sectors. We are committed to fair and transparent recruitment and to providing reasonable adjustments throughout the recruitment process and in the workplace. Appointments are made on merit, against the criteria set out for the role.
Feb 10, 2026
Full time
Harris Hill is delighted to partner exclusively with Rory Peck Trust to recruit their new Finance & Operations Manager. For thirty years Rory Peck Trust has been a lifeline for freelance journalists around the world. Independent journalism provides us with the facts we need to make informed decisions, Often, those on the frontlines are freelance truth-tellers, without the support of a large news organisation. The Rory Peck Trust seeks to empower them with the knowledge, resources and resilience they need to report from some of the most dangerous places in the world, safely and without fear. It provides training, equipping freelancers with potentially lifesaving first aid skills. It offers emergency financial assistance when things go wrong. And it ensures access to mental health therapy, enabling those who have experienced trauma to continue their vital work. The Trust also advocates for freelancers, honouring the world's best independent journalism at the Rory Peck Awards every November. Over the last three decades it has helped more than 3,300 journalists, providing more than £3 million in financial assistance, every penny donated by the Trust's donors and supporters, drawn largely from UK, European and US media. But thirty years after it was founded, demand for the Trust's services is greater than ever. 2025 was the deadliest ever for members of the media, while near record numbers of journalists are in jail. Role details Position: Finance & Operations Manager Location: Central London & home working Contract: Permanent, full-time (flexible working available, including 4 days per week) Hybrid: 1 day per week in the Central London office Salary: £55,000 per annum Reports to: Executive Director The Role The Finance & Operations Manager is a senior, hands-on leadership role, responsible for ensuring the Trust is financially robust, well-governed, legally compliant and operationally effective. Reporting to the Executive Director and working closely with the Board of Trustees, the postholder will lead on finance, HR, IT and organisational systems, and act as Secretary to the Board. This role provides the operational backbone that enables the Trust's programmes, partnerships and advocacy work to succeed, and requires confidence, judgement and discretion at board level. Key Responsibilities Lead financial management, including budgeting, forecasting, cashflow and reporting Prepare management accounts and liaise with external accountants and auditors Support the Board on financial planning, reserves, and organisational risk Act as Secretary to the Board, coordinating meetings, papers and governance records Ensure compliance with Charity Commission and regulatory requirements Lead HR operations, including recruitment, contracts, policies and staff wellbeing Oversee IT systems, data protection, insurance, contracts and operational risk Drive improvements in systems, processes and organisational efficiency Person Specification Essential Significant experience in a senior finance, operations or business role Strong financial literacy, including budgeting and working with auditors Experience supporting Boards or senior governance structures Good working knowledge of HR processes and employment best practice Highly organised, detail-oriented and professional, with strong judgement Confident communicator, able to work effectively with trustees and advisers Desirable Accountancy qualification Experience in the charity, media, human rights or international development sectors Knowledge of UK charity governance and Charity Commission requirements Experience in safeguarding or high duty-of-care environments Why Join Rory Peck Trust This is a rare opportunity to play a central leadership role in an organisation with global reach and real-world impact. By strengthening the Trust behind the scenes, you will help protect freelance journalists working on the frontlines of truth at a time when independent journalism matters more than ever. Equity, Diversity and Inclusion We want to build a diverse, equitable and inclusive organisation that reflects the global community of freelance journalists we exist to serve. We believe that different perspectives, backgrounds and lived experiences make our work stronger, more relevant and more effective. We actively welcome applications from people of all backgrounds, particularly those who are under-represented in the charity and media sectors. We are committed to fair and transparent recruitment and to providing reasonable adjustments throughout the recruitment process and in the workplace. Appointments are made on merit, against the criteria set out for the role.
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Enterprise Solutions in Product at Trainline Enterprise & Partner Solutions sits at the heart of how Trainline builds for partners - defining what we build, why it matters, and how it scales across Europe. This portfolio brings together Trainline Partner Solutions and Retail Innovation, combining enterprise-grade platforms with industry-leading innovation that shapes the future of rail retailing. Trainline Partner Solutions powers partner-facing distribution and operational platforms across Europe, serving businesses, technology partners, Travel Management Companies, and Train Operating Companies. Retail Innovation operates at the frontier of rail technology - testing, trialling, and launching new ticketing and retail models that reduce friction, unlock commercial opportunity, and support modal shift to greener travel. Together, this role owns the end-to-end product vision for Trainline's partner ecosystem - from scalable APIs and distribution platforms to next-generation ticketing propositions that become core to both B2B and B2C experiences. Head of Product for Enterprise Solutions at Trainline As the Head of Product for Enterprise Solutions at Trainline, you will We're looking for a Head of Product - Enterprise & Partner Solutions to lead the strategy, delivery, and commercial success of Trainline's partner-facing product portfolio. Operating at senior leadership level, this role sets multi-year product strategy, leads senior product leaders, and works cross-functionally with Engineering, Commercial, Operations, Legal, and external partners to deliver scalable, reliable, and forward-looking solutions that underpin Trainline's B2B growth and strategic industry partnerships. The role balances innovation and experimentation with the operational excellence expected of enterprise platforms - ensuring Trainline remains both a trusted partner and an industry leader. Product Strategy & Vision Set and communicate a clear long-term vision for Trainline Partner Solutions and Retail Innovation, aligned with Trainline's company strategy, commercial priorities, and sustainability ambitions. Own and evolve a multi-pillar product strategy and roadmap spanning distribution platforms and rail retail innovation, balancing partner needs, commercial outcomes, regulatory constraints, and long-term platform health. Lead the product direction for next-generation ticketing, retail and B2B innovations that reduce friction, create competitive advantage, and support modal shift to greener travel. Delivery & Execution Lead the evolution of partner platforms and products to support growth across markets, partners, and operating models. Ensure products are designed for scale, resilience, security, and repeatability across Europe, balancing bespoke partner needs with platform leverage. Ensure experimentation, trials, and pilots are grounded in clear hypotheses, success metrics, and defined pathways to scale across B2B and B2C. Own end-to-end delivery across B2B platforms and innovations, ensuring strong engineering partnership, platform reliability, and a clear path from experimentation to scale. Commercial Impact & Partnerships Ensure product strategy and prioritisation are grounded in partner value, commercial impact, and scalability. Work closely with Commercial teams to support partner acquisition, retention, and revenue growth. Support and shape strategic partner relationships, including Travel Management Companies, corporate customers, and Train Operating Companies. Represent Product in senior commercial, partnership, and investment discussions. Leadership & Organisation Lead, coach, and develop senior product leaders across Partner Solutions and Retail Innovation. Build a high-performing product organisation with strong product craft, customer focus, and accountability. Establish consistent product standards, decision-making frameworks, and ways of working across the portfolio. Act as a role model for Trainline's product principles, values, and leadership behaviours. Act as the senior product voice for Enterprise & Partner Solutions at VP and Exec level, influencing company priorities and investment decisions. We would love to hear from you if you have Essential Extensive experience in senior B2B or partner product leadership roles, owning strategy and delivery for complex, partner-facing portfolios. Proven track record of defining and delivering product strategies at scale in technically complex environments. Strong commercial acumen and experience partnering closely with revenue and growth teams. Experience leading and developing senior product managers and product leaders. Ability to balance innovation and experimentation with operational reliability and regulatory constraints. Excellent stakeholder management skills, including influence at VP and Exec level. Desirable Experience leading B2B platforms, APIs, or distribution products. Experience with partner-facing platforms, white-label solutions, or regulated industries. Background in travel, transport, or marketplace-based businesses. Experience taking early-stage innovations from pilot through to scaled, enterprise-ready products. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn , Instagram and Glassdoor !
Feb 09, 2026
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Enterprise Solutions in Product at Trainline Enterprise & Partner Solutions sits at the heart of how Trainline builds for partners - defining what we build, why it matters, and how it scales across Europe. This portfolio brings together Trainline Partner Solutions and Retail Innovation, combining enterprise-grade platforms with industry-leading innovation that shapes the future of rail retailing. Trainline Partner Solutions powers partner-facing distribution and operational platforms across Europe, serving businesses, technology partners, Travel Management Companies, and Train Operating Companies. Retail Innovation operates at the frontier of rail technology - testing, trialling, and launching new ticketing and retail models that reduce friction, unlock commercial opportunity, and support modal shift to greener travel. Together, this role owns the end-to-end product vision for Trainline's partner ecosystem - from scalable APIs and distribution platforms to next-generation ticketing propositions that become core to both B2B and B2C experiences. Head of Product for Enterprise Solutions at Trainline As the Head of Product for Enterprise Solutions at Trainline, you will We're looking for a Head of Product - Enterprise & Partner Solutions to lead the strategy, delivery, and commercial success of Trainline's partner-facing product portfolio. Operating at senior leadership level, this role sets multi-year product strategy, leads senior product leaders, and works cross-functionally with Engineering, Commercial, Operations, Legal, and external partners to deliver scalable, reliable, and forward-looking solutions that underpin Trainline's B2B growth and strategic industry partnerships. The role balances innovation and experimentation with the operational excellence expected of enterprise platforms - ensuring Trainline remains both a trusted partner and an industry leader. Product Strategy & Vision Set and communicate a clear long-term vision for Trainline Partner Solutions and Retail Innovation, aligned with Trainline's company strategy, commercial priorities, and sustainability ambitions. Own and evolve a multi-pillar product strategy and roadmap spanning distribution platforms and rail retail innovation, balancing partner needs, commercial outcomes, regulatory constraints, and long-term platform health. Lead the product direction for next-generation ticketing, retail and B2B innovations that reduce friction, create competitive advantage, and support modal shift to greener travel. Delivery & Execution Lead the evolution of partner platforms and products to support growth across markets, partners, and operating models. Ensure products are designed for scale, resilience, security, and repeatability across Europe, balancing bespoke partner needs with platform leverage. Ensure experimentation, trials, and pilots are grounded in clear hypotheses, success metrics, and defined pathways to scale across B2B and B2C. Own end-to-end delivery across B2B platforms and innovations, ensuring strong engineering partnership, platform reliability, and a clear path from experimentation to scale. Commercial Impact & Partnerships Ensure product strategy and prioritisation are grounded in partner value, commercial impact, and scalability. Work closely with Commercial teams to support partner acquisition, retention, and revenue growth. Support and shape strategic partner relationships, including Travel Management Companies, corporate customers, and Train Operating Companies. Represent Product in senior commercial, partnership, and investment discussions. Leadership & Organisation Lead, coach, and develop senior product leaders across Partner Solutions and Retail Innovation. Build a high-performing product organisation with strong product craft, customer focus, and accountability. Establish consistent product standards, decision-making frameworks, and ways of working across the portfolio. Act as a role model for Trainline's product principles, values, and leadership behaviours. Act as the senior product voice for Enterprise & Partner Solutions at VP and Exec level, influencing company priorities and investment decisions. We would love to hear from you if you have Essential Extensive experience in senior B2B or partner product leadership roles, owning strategy and delivery for complex, partner-facing portfolios. Proven track record of defining and delivering product strategies at scale in technically complex environments. Strong commercial acumen and experience partnering closely with revenue and growth teams. Experience leading and developing senior product managers and product leaders. Ability to balance innovation and experimentation with operational reliability and regulatory constraints. Excellent stakeholder management skills, including influence at VP and Exec level. Desirable Experience leading B2B platforms, APIs, or distribution products. Experience with partner-facing platforms, white-label solutions, or regulated industries. Background in travel, transport, or marketplace-based businesses. Experience taking early-stage innovations from pilot through to scaled, enterprise-ready products. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn , Instagram and Glassdoor !
Overview C&C Search is recruiting a Head of Administration / Operations for a respected, purpose-led organisation. This is a senior leadership role with influence across the business. The role requires experience in a Not-For-Profit or purpose-led organisation, with responsibilities covering people management and operations. The position offers strong leadership, hybrid working, and an opportunity to shape and lead core operations at a strategic level. What you will do Lead, mentor and develop the operations and administration team, setting clear priorities, objectives and ways of working Oversee the smooth and effective running of all core operational, administrative and office functions Act as a senior escalation point for complex or sensitive operational and administrative matters Serve as the primary internal lead for outsourced HR, Finance and IT providers, ensuring strong governance, service quality and effective controls Manage financial planning, budgeting, forecasting and performance monitoring, working closely with finance partners Oversee workplace management, health and safety, business continuity planning and operational risk management Drive continuous improvement across systems, processes and ways of working to increase efficiency and resilience Support senior leaders to operate effectively by ensuring high-quality executive and organisational support What background and experience is required Proven experience in a similar role is essential, ideally within a not-for-profit, consultancy or purpose-led business Strong financial and commercial acumen, with experience working with a FD or Management accountant to manage budgets, forecasts and financial performance Confident people manager with experience leading and developing small teams Experience working with outsourced HR, Finance and IT partners High levels of discretion, professionalism and emotional intelligence Excellent organisational judgement and stakeholder management skills Advanced MS Office skills, including Excel, Word and PowerPoint A calm, proactive and solutions-focused approach in a fast-paced environment About the organisation This is a well-established, not-for-profit organisation that works closely with senior stakeholders to influence outcomes and deliver long-term impact. The organisation is values-driven, inclusive and purpose-led, with a collaborative and professional culture where employees are trusted, supported and empowered, with a strong emphasis on wellbeing, flexibility and high-quality work. What we offer Position: Head of Administration / Operations - reporting directly to the Chief Executive, with responsibility for leading the operations and administration function and managing a small operations team Salary: £80,000 - £90,000 Hybrid set up: 2 - 3 days in the London office Benefits: Competitive benefits package, inclusive and healthy work-life balance, flexible hybrid working, supportive leadership team, strong organisational values, and a collaborative culture How to apply Please apply online asap if your experience aligns and sounds like you. For this role C&C Search is acting as an employment agency. Diversity and inclusion At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. Our commitment to these values is unwavering - across all our work in recruitment, and in our training and development programmes. C&C Search fosters a culture of inclusion and belonging and is committed to creating a fairer society by partnering with clients who are also committed to inviting diverse perspectives. We work with companies that reflect our communities, where people can bring their authentic selves to work.
Feb 08, 2026
Full time
Overview C&C Search is recruiting a Head of Administration / Operations for a respected, purpose-led organisation. This is a senior leadership role with influence across the business. The role requires experience in a Not-For-Profit or purpose-led organisation, with responsibilities covering people management and operations. The position offers strong leadership, hybrid working, and an opportunity to shape and lead core operations at a strategic level. What you will do Lead, mentor and develop the operations and administration team, setting clear priorities, objectives and ways of working Oversee the smooth and effective running of all core operational, administrative and office functions Act as a senior escalation point for complex or sensitive operational and administrative matters Serve as the primary internal lead for outsourced HR, Finance and IT providers, ensuring strong governance, service quality and effective controls Manage financial planning, budgeting, forecasting and performance monitoring, working closely with finance partners Oversee workplace management, health and safety, business continuity planning and operational risk management Drive continuous improvement across systems, processes and ways of working to increase efficiency and resilience Support senior leaders to operate effectively by ensuring high-quality executive and organisational support What background and experience is required Proven experience in a similar role is essential, ideally within a not-for-profit, consultancy or purpose-led business Strong financial and commercial acumen, with experience working with a FD or Management accountant to manage budgets, forecasts and financial performance Confident people manager with experience leading and developing small teams Experience working with outsourced HR, Finance and IT partners High levels of discretion, professionalism and emotional intelligence Excellent organisational judgement and stakeholder management skills Advanced MS Office skills, including Excel, Word and PowerPoint A calm, proactive and solutions-focused approach in a fast-paced environment About the organisation This is a well-established, not-for-profit organisation that works closely with senior stakeholders to influence outcomes and deliver long-term impact. The organisation is values-driven, inclusive and purpose-led, with a collaborative and professional culture where employees are trusted, supported and empowered, with a strong emphasis on wellbeing, flexibility and high-quality work. What we offer Position: Head of Administration / Operations - reporting directly to the Chief Executive, with responsibility for leading the operations and administration function and managing a small operations team Salary: £80,000 - £90,000 Hybrid set up: 2 - 3 days in the London office Benefits: Competitive benefits package, inclusive and healthy work-life balance, flexible hybrid working, supportive leadership team, strong organisational values, and a collaborative culture How to apply Please apply online asap if your experience aligns and sounds like you. For this role C&C Search is acting as an employment agency. Diversity and inclusion At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. Our commitment to these values is unwavering - across all our work in recruitment, and in our training and development programmes. C&C Search fosters a culture of inclusion and belonging and is committed to creating a fairer society by partnering with clients who are also committed to inviting diverse perspectives. We work with companies that reflect our communities, where people can bring their authentic selves to work.
We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets. Attensi's team now consists of more than 250 Game Changers across our offices in London, Oslo and Boston. With 75 gamechangers based in London Attensi is growing at rocket speed and with our additional funding we are now taking our commercial team to new heights. Do you want to join our journey? Customer Success Manager - German Speaking As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. Their focus will be on strengthening our already relentless customer orientation within our most crucial and fastest growing accounts. This person will develop and grow relationships with existing large, multinational accounts ensuring the long-term success of our customer portfolio. As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi's product suite can maximize impact for them. By understanding your clients' needs and challenges you will advise them on content roadmaps and building new content, helping them use their Attensi products in the best way possible to build long lasting partnerships which make continued use of our platform a no-brainer. You will work to ensure successful implementation, launch and continuous use of Attensi's solutions with your clients and will develop strong operational relationships with key stakeholders to ensure they achieve value from the partnership. You will join a close-knit team of 11 CS professionals, working closely with Account Managers, Account Directors, and Product Teams on new growth opportunities for your customers. If you have a passion for developing relationships and delivering real impact to large customers, this is a great opportunity to join a strong team in a fast growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact. What will you do here? The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence. Beyond that, your role will largely revolve around activities such as: Ensuring the happiness and success of 5-10 strategic accounts within the UK &DACH Regions. Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments to understand how Attensi's products can aid in solving some of their hardest organizational challenges. Mapping organizational challenges, training and development needs and co-developing solution content, creating proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer. Analysing and interpreting data and translating that data into clear and meaningful updates that deliver insights and prove value to your accounts. Developing powerful evaluation meetings that demonstrate real world impact against customers goals and driving Attensi's utilization as a key business tool and use these to inspire future content roadmaps. Explaining complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon. Translating customer business challenges for internal Attensi technical and product teams so that new features and product development occurs in step with what the market requires. Creating and delivering launch communication plans to ensure successful and impactful solution launches. Who are we looking for? We are looking for someone with drive, creativity, and motivation to create real value and change. You have an analytical approach and the ability to think at a second level on problems, challenges and opportunities. You have a solid business understanding and can put yourself in your clients' shoes to understand how to create value for them. You are not afraid of rolling up your sleeves and getting stuck in to complicated situations and have the tenacity and resilience to drive your ideas forwards until results are achieved. We are looking for someone smart, analytical, highly organized, commercial, empathetic, who is comfortable taking an insight-driven approach to developing relationships and delivering value for customers and for Attensi. You are curious, love learning - and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people and being part of a team. The right person for our team will have: Native or full fluency in German. 5+ years of experience with customer-oriented work, in customer success or customer centric roles. Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical. Previous experience working with large, multi-national clients on a significant but focused portfolio of business, owning measurable impact. Previous experience of working within account team structures, having regular collaboration with other functions (Support, Product, Tech) to drive customer success. A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success. What do we offer? At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in an exciting environment surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company. Attensi has an energetic and social working environment. And with that, we have the appreciation and understanding behind operating in a hybrid model, where we are in-person thrice weekly in our London offices near Southwark - or out meeting our clients in person, which we believe is the best way to create meaningful relationships. We work hard but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, get togethers, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together! Are you a Game Changer?
Feb 06, 2026
Full time
We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, insurance, consulting, hospitality, retail, and pharmaceutical brands in the world including Circle K, Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC, Boehringer Ingelheim. Attensi is growing at an exponential pace and since securing funding from Lugard Road Capital, DX Ventures and Viking Venture, we are now focused on growing our business in new markets. Attensi's team now consists of more than 250 Game Changers across our offices in London, Oslo and Boston. With 75 gamechangers based in London Attensi is growing at rocket speed and with our additional funding we are now taking our commercial team to new heights. Do you want to join our journey? Customer Success Manager - German Speaking As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. Their focus will be on strengthening our already relentless customer orientation within our most crucial and fastest growing accounts. This person will develop and grow relationships with existing large, multinational accounts ensuring the long-term success of our customer portfolio. As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each customer is facing, and how Attensi's product suite can maximize impact for them. By understanding your clients' needs and challenges you will advise them on content roadmaps and building new content, helping them use their Attensi products in the best way possible to build long lasting partnerships which make continued use of our platform a no-brainer. You will work to ensure successful implementation, launch and continuous use of Attensi's solutions with your clients and will develop strong operational relationships with key stakeholders to ensure they achieve value from the partnership. You will join a close-knit team of 11 CS professionals, working closely with Account Managers, Account Directors, and Product Teams on new growth opportunities for your customers. If you have a passion for developing relationships and delivering real impact to large customers, this is a great opportunity to join a strong team in a fast growing technology business, backed by prominent investors and with fantastic products that make a real, measurable impact. What will you do here? The very first thing you will do once you join us, is to get to know and love our products, values, people and way of operating. We want you to get under the skin of our business and truly understand the value we provide our customers, so that you can approach your role with genuine excitement and confidence. Beyond that, your role will largely revolve around activities such as: Ensuring the happiness and success of 5-10 strategic accounts within the UK &DACH Regions. Developing strong relationships with Managers, Directors and C-level Executives within Learning and Development & Operations departments to understand how Attensi's products can aid in solving some of their hardest organizational challenges. Mapping organizational challenges, training and development needs and co-developing solution content, creating proposals together with Account Managers & Account Directors to help drive the growth & retention of the customer. Analysing and interpreting data and translating that data into clear and meaningful updates that deliver insights and prove value to your accounts. Developing powerful evaluation meetings that demonstrate real world impact against customers goals and driving Attensi's utilization as a key business tool and use these to inspire future content roadmaps. Explaining complex technology principles, hierarchies and integration set-ups to key customer stakeholders so that operational decisions can be made and executed upon. Translating customer business challenges for internal Attensi technical and product teams so that new features and product development occurs in step with what the market requires. Creating and delivering launch communication plans to ensure successful and impactful solution launches. Who are we looking for? We are looking for someone with drive, creativity, and motivation to create real value and change. You have an analytical approach and the ability to think at a second level on problems, challenges and opportunities. You have a solid business understanding and can put yourself in your clients' shoes to understand how to create value for them. You are not afraid of rolling up your sleeves and getting stuck in to complicated situations and have the tenacity and resilience to drive your ideas forwards until results are achieved. We are looking for someone smart, analytical, highly organized, commercial, empathetic, who is comfortable taking an insight-driven approach to developing relationships and delivering value for customers and for Attensi. You are curious, love learning - and learn fast. You bring energy and engagement to work, and thrive when spending your days in a dynamic, fast-paced environment, working closely with other people and being part of a team. The right person for our team will have: Native or full fluency in German. 5+ years of experience with customer-oriented work, in customer success or customer centric roles. Previous experience working in technology businesses, interacting with technology stacks and software solutions is critical. Previous experience working with large, multi-national clients on a significant but focused portfolio of business, owning measurable impact. Previous experience of working within account team structures, having regular collaboration with other functions (Support, Product, Tech) to drive customer success. A proven track record of supporting solution launches and engaging with senior customer stakeholders to ensure ongoing success. What do we offer? At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in an exciting environment surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically. You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company. Attensi has an energetic and social working environment. And with that, we have the appreciation and understanding behind operating in a hybrid model, where we are in-person thrice weekly in our London offices near Southwark - or out meeting our clients in person, which we believe is the best way to create meaningful relationships. We work hard but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, get togethers, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together! Are you a Game Changer?
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Feb 05, 2026
Full time
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Salary: £38,346 -£42,544 per annum (depending on experience and skill level) Contract length: Permanent Location: Remote/ Hybrid Oxfordshire preferable but open to other locations within catchment area, flexible working. Responsible to: Programme Manager Catchment Partnerships, or directly to Assistant Head of Improving Rivers / Head of Improving Rivers About Thames21 Thames21 is an environmental charity which works across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis by restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. Diversity at Thames21 Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this. Purpose of the job To drive forward Thames21 s Thames Valley (broadly Oxfordshire/ Buckinghamshire/ Berkshire) catchment areas programme in line with our 5-year plan and future strategies ensuring appropriate integration across Thames21 and partner organisations. This includes building and sustaining a team to reduce diffuse pollution, increase biodiversity, improve water quality, and support agricultural businesses to deliver environmental improvement works and nature friendly farming practices. The postholder requires operational experience and knowledge at catchment scale as well as project and people management experience. They will take a strategic overview of the programme and guide our growth in the thematical and geographical area, with a particular focus on the following outcomes. Work with 20 farmers each year to reduce diffuse pollution at source and flood risk. Offer advice on nature-based solutions and grant funding to farmers and landowners. Plant 30,000 trees annually. Input and support the achievement of other applicable 5-year plan targets. i.e. River restoration and catchment scale monitoring. Increase Thames21 presence in the Thames Valley, identifying opportunities, supporting, and complimenting the work of other NGOs and regional Rivers Trusts. The role is a relatively new area of work for Thames21 and may consist of supporting a range of projects and programmes including Catchment Partnerships, Farm Clusters and Natural Flood Management. Finally, the postholder will take a lead in progressing Thames21 s resilience strategy i.e. working closely with the Fundraising Team, the Catchment Partnership Team, and partner organisations to increase private and public investment to deliver healthy resilient rivers and catchments. Additional requirements may include supporting other Thames21 projects and funding applications, as the need arises. Main Duties and Responsibilities You will oversee and manage the delivery of diverse projects. You will also develop your team s scope, strategy and action plan in order to grow the team to deliver 5-year plan targets work closely with expert (e.g. statutory bodies, authorities, NGOs and academics) and non-expert (e.g. community groups and volunteers) stakeholders to develop, fund and deliver projects within the catchments, and oversee their management. You will also work closely with the Assistant/ Head of Improving Rivers and other members of the Thames21 team to develop funding applications and steer the direction of the catchment areas. Tasks include: Programme Development & Integration Develop and expand the Thames Valley catchment programme in line with Thames21 s 5-year strategy, ensuring integration with other teams. Funding & Financial Management Secure diverse funding sources and manage project budgets, including financial reporting and cost tracking to meet objectives. Project & Risk Management Lead project delivery, monitor progress, and identify risk mitigation strategies to ensure continued success. Team Leadership & Staff Development Manage and support staff through training, appraisals, workload balancing, and adherence to health and safety requirements. Stakeholder Engagement Build and maintain relationships with internal teams, funding bodies, landowners and other external stakeholders. Technical & Farm Advisory Support Provide farm advice, generate reports (including GIS mapping), and maintain a database of visits and environmental opportunities. Catchment-Based Approach Advocacy Promote and apply catchment-based principles internally and externally in water and land management. Health, Safety & Compliance Ensure compliance with health and safety policies and broader regulatory requirements across all projects. Information & Data Management Maintain accurate documentation and project data systems, supporting transparency and accountability. Promotion & Communications Support production of publicity materials and represent Thames21 s work to broader audiences. Other Duties This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.
Feb 05, 2026
Full time
Salary: £38,346 -£42,544 per annum (depending on experience and skill level) Contract length: Permanent Location: Remote/ Hybrid Oxfordshire preferable but open to other locations within catchment area, flexible working. Responsible to: Programme Manager Catchment Partnerships, or directly to Assistant Head of Improving Rivers / Head of Improving Rivers About Thames21 Thames21 is an environmental charity which works across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis by restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. Diversity at Thames21 Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this. Purpose of the job To drive forward Thames21 s Thames Valley (broadly Oxfordshire/ Buckinghamshire/ Berkshire) catchment areas programme in line with our 5-year plan and future strategies ensuring appropriate integration across Thames21 and partner organisations. This includes building and sustaining a team to reduce diffuse pollution, increase biodiversity, improve water quality, and support agricultural businesses to deliver environmental improvement works and nature friendly farming practices. The postholder requires operational experience and knowledge at catchment scale as well as project and people management experience. They will take a strategic overview of the programme and guide our growth in the thematical and geographical area, with a particular focus on the following outcomes. Work with 20 farmers each year to reduce diffuse pollution at source and flood risk. Offer advice on nature-based solutions and grant funding to farmers and landowners. Plant 30,000 trees annually. Input and support the achievement of other applicable 5-year plan targets. i.e. River restoration and catchment scale monitoring. Increase Thames21 presence in the Thames Valley, identifying opportunities, supporting, and complimenting the work of other NGOs and regional Rivers Trusts. The role is a relatively new area of work for Thames21 and may consist of supporting a range of projects and programmes including Catchment Partnerships, Farm Clusters and Natural Flood Management. Finally, the postholder will take a lead in progressing Thames21 s resilience strategy i.e. working closely with the Fundraising Team, the Catchment Partnership Team, and partner organisations to increase private and public investment to deliver healthy resilient rivers and catchments. Additional requirements may include supporting other Thames21 projects and funding applications, as the need arises. Main Duties and Responsibilities You will oversee and manage the delivery of diverse projects. You will also develop your team s scope, strategy and action plan in order to grow the team to deliver 5-year plan targets work closely with expert (e.g. statutory bodies, authorities, NGOs and academics) and non-expert (e.g. community groups and volunteers) stakeholders to develop, fund and deliver projects within the catchments, and oversee their management. You will also work closely with the Assistant/ Head of Improving Rivers and other members of the Thames21 team to develop funding applications and steer the direction of the catchment areas. Tasks include: Programme Development & Integration Develop and expand the Thames Valley catchment programme in line with Thames21 s 5-year strategy, ensuring integration with other teams. Funding & Financial Management Secure diverse funding sources and manage project budgets, including financial reporting and cost tracking to meet objectives. Project & Risk Management Lead project delivery, monitor progress, and identify risk mitigation strategies to ensure continued success. Team Leadership & Staff Development Manage and support staff through training, appraisals, workload balancing, and adherence to health and safety requirements. Stakeholder Engagement Build and maintain relationships with internal teams, funding bodies, landowners and other external stakeholders. Technical & Farm Advisory Support Provide farm advice, generate reports (including GIS mapping), and maintain a database of visits and environmental opportunities. Catchment-Based Approach Advocacy Promote and apply catchment-based principles internally and externally in water and land management. Health, Safety & Compliance Ensure compliance with health and safety policies and broader regulatory requirements across all projects. Information & Data Management Maintain accurate documentation and project data systems, supporting transparency and accountability. Promotion & Communications Support production of publicity materials and represent Thames21 s work to broader audiences. Other Duties This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Feb 04, 2026
Full time
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Interim Director of Digital and Business Transformation Duration: Six-months, full-time (35 hours per week) Location: London HQ hybrid (2 days in office) Salary: £43 - £46 per hour (£80,000 £85,000 equivalent per annum) Shape the future of a leading membership organisation by driving enterprise-wide digital and business transformation. Are you a senior transformation leader who loves turning strategy into action and embraces complex, organisation-wide change? This opportunity could be for you. Our highly respected client is entering an exciting new phase following a recent restructure and the launch of its new strategy. To help deliver this, they re seeking an experienced Director of Digital and Business Transformation to work closely with the CEO, leading large-scale digital and business transformation across the organisation. This is a pivotal role, working closely with the CEO to deliver initiatives that will enhance organisational capability, optimise processes, and embed a culture of continuous improvement and customer service excellence. You will take ownership of the Organisation s digital transformation roadmap, ensuring alignment with strategic objectives and delivering measurable benefits. This includes establishing governance frameworks, managing risk, and overseeing IT operations to maintain resilience and compliance. As a senior leader, you will inspire and manage a high-performing team, recruit key roles, and influence stakeholders at all levels to champion transformation across the organisation. Key responsibilities Strategic leadership: Develop and deliver the digital transformation roadmap and business case aligned to organisational strategy. Governance and risk: Establish frameworks to track progress, manage risk, and ensure delivery to time, budget and quality. Operational oversight: Oversee IT operations, ensuring robust disaster recovery plans and compliance with Cyber Security and GDPR. Process optimisation: Recruit and lead a Process Improvement Manager to drive efficiency and embed continuous improvement. Stakeholder engagement: Act as the transformation champion, building buy-in through clear communication and collaboration. Financial stewardship: Manage budgets and procurement for digital and IT services, ensuring effective spend and value. What you ll bring Significant experience leading complex transformation programmes in a digital/IT context. Proven ability to influence at senior level and manage diverse stakeholder relationships. Expertise in project management methodologies (Agile, Scrum) and risk control. Strong financial management skills for capital projects and business cases. Ability to use data and analytics to inform strategic decisions. Excellent leadership, communication and organisational skills. Why apply? You ll play a critical role in shaping the future of an organisation that values collaboration, innovation and inclusivity. Join a purpose-led organisation making a genuine global impact A culture that values innovation, flexibility, inclusion and continuous improvement This opportunity would suit an experienced interim leader with a strong track record in enterprise transformation, digital/IT programmes, and senior stakeholder management, ideally gained within a membership organisation, professional body, regulator, or similar complex environment. We look forward to hearing from you! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Feb 04, 2026
Seasonal
Interim Director of Digital and Business Transformation Duration: Six-months, full-time (35 hours per week) Location: London HQ hybrid (2 days in office) Salary: £43 - £46 per hour (£80,000 £85,000 equivalent per annum) Shape the future of a leading membership organisation by driving enterprise-wide digital and business transformation. Are you a senior transformation leader who loves turning strategy into action and embraces complex, organisation-wide change? This opportunity could be for you. Our highly respected client is entering an exciting new phase following a recent restructure and the launch of its new strategy. To help deliver this, they re seeking an experienced Director of Digital and Business Transformation to work closely with the CEO, leading large-scale digital and business transformation across the organisation. This is a pivotal role, working closely with the CEO to deliver initiatives that will enhance organisational capability, optimise processes, and embed a culture of continuous improvement and customer service excellence. You will take ownership of the Organisation s digital transformation roadmap, ensuring alignment with strategic objectives and delivering measurable benefits. This includes establishing governance frameworks, managing risk, and overseeing IT operations to maintain resilience and compliance. As a senior leader, you will inspire and manage a high-performing team, recruit key roles, and influence stakeholders at all levels to champion transformation across the organisation. Key responsibilities Strategic leadership: Develop and deliver the digital transformation roadmap and business case aligned to organisational strategy. Governance and risk: Establish frameworks to track progress, manage risk, and ensure delivery to time, budget and quality. Operational oversight: Oversee IT operations, ensuring robust disaster recovery plans and compliance with Cyber Security and GDPR. Process optimisation: Recruit and lead a Process Improvement Manager to drive efficiency and embed continuous improvement. Stakeholder engagement: Act as the transformation champion, building buy-in through clear communication and collaboration. Financial stewardship: Manage budgets and procurement for digital and IT services, ensuring effective spend and value. What you ll bring Significant experience leading complex transformation programmes in a digital/IT context. Proven ability to influence at senior level and manage diverse stakeholder relationships. Expertise in project management methodologies (Agile, Scrum) and risk control. Strong financial management skills for capital projects and business cases. Ability to use data and analytics to inform strategic decisions. Excellent leadership, communication and organisational skills. Why apply? You ll play a critical role in shaping the future of an organisation that values collaboration, innovation and inclusivity. Join a purpose-led organisation making a genuine global impact A culture that values innovation, flexibility, inclusion and continuous improvement This opportunity would suit an experienced interim leader with a strong track record in enterprise transformation, digital/IT programmes, and senior stakeholder management, ideally gained within a membership organisation, professional body, regulator, or similar complex environment. We look forward to hearing from you! We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. About the role OakNorth Personal Savings is a core funding engine for the bank, managing billions in AUM. OakNorth is one of the neobanks in the UK responsible for 46% of new growth in the Industry. As a Senior Product Manager (IC) in the Personal Savings squad, you'll own major parts of our direct-to-customer retail savings proposition, work with the partnerships team to develop and distribute our products, shaping the product portfolio across acquisition, onboarding, in-life servicing, and reinvestment. This is a highly commercial role: you'll work with some of the strongest commercial minds in the industry and partner closely with Pricing, Finance/Treasury, Engineering, Design, Risk/Compliance, and Operations to build a best-in-class savings experience, balancing customer value, regulatory discipline, operational scalability, and cost-of-funds realities. This role is ideal for a data led PM. You will be expected to define the metrics that matter, form hypotheses, run analyses (often self serve), and use evidence to drive prioritisation and pricing/product trade offs. What you will be accountable for Own and drive the retail savings roadmap Own outcomes, roadmap, and delivery for key areas of the direct retail savings proposition (across web + app). You are accountable for the definition, launch, configuration, lifecycle management and operation of savings products (e.g. term, notice, ISAs, easy access), including product definition, eligibility rules, maturity behaviour, and reinvestment mechanics. Translate strategy into clear problems to solve, measurable OKRs, and a roadmap that delivers impact, not just output. Build a proposition that wins beyond interest rates Understand customer needs and behaviours across the lifecycle (acquisition, funding, in-life, maturity/reinvestment), using research and data to guide prioritisation. Improve conversion, confidence, and retention through clearer journeys, better product packaging, and reduced friction. Be the product partner to Pricing and Finance/Treasury Work directly with the Pricing Lead and Finance/Treasury to support pricing decisions and sign off with clear evidence, trade offs, and customer impact. Be responsible for shaping product and pricing hypotheses, testing them in market, and translating performance data into clear recommendations on rate changes, mix, and lifecycle strategy Help build the operating cadence between Product + Pricing (hypotheses, experiments, measurement, iteration). Ship high quality product with Engineering + Ops Work hands on with engineers and designers to define, deliver, and iterate solutions safely in a regulated environment. Partner with Operations to reduce avoidable contacts and operational drag through self serve improvements and process simplification. Maintain a high bar for resilience, quality, and customer trust. Contribute to partner linked delivery where relevant Support areas where partner journeys intersect the core platform (e.g., shared capabilities, servicing, funding flows), while keeping the primary focus on direct retail. What success looks like Measurable improvements to achieving our volume needs at expected margins. Constant uplift in end to end funnel and customer lifecycle events (conversion, funding, reinvestment, retention). Faster shipping with fewer incidents and less operational overhead. Strong product contribution to pricing decisions: clearer narratives, cleaner trade offs, stronger measurement. About you Must haves Strong product craft: discovery, problem framing, prioritisation and outcome ownership . Strong understanding of the UK retail savings market, including customer rate sensitivity, aggregator dynamics, reinvestment behaviour, and competitive positioning. Strong commercial judgement and comfort operating within constraints (margin/cost of funds awareness, liquidity/mix implications, portfolio trade offs). Demonstrable quantitative skill: you can define the right metrics, analyse performance, design tests, and make decisions based on evidence. Highly credible with cross functional stakeholders: you can influence Pricing/Finance, align Engineering, and navigate Risk/Compliance and Ops. Data driven: fluent in metrics, experimentation, and honest performance assessment. Excellent written and verbal communication: can distil complex analysis into recommendations and clear decisions. Nice to haves Experience improving customer journeys (onboarding/KYC conversion or reinvestment flows) in savings products. Experience with aggregator/affiliate led acquisition. Experience simplifying operational processes or building scalable servicing journeys. Exposure to or interest in US deposit products is a plus, particularly differences in customer behaviour, regulation, and pricing dynamics. What makes working here better This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that's in person for whiteboarding sessions or remote for deep focus work. Work life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme.
Feb 04, 2026
Full time
At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. About the role OakNorth Personal Savings is a core funding engine for the bank, managing billions in AUM. OakNorth is one of the neobanks in the UK responsible for 46% of new growth in the Industry. As a Senior Product Manager (IC) in the Personal Savings squad, you'll own major parts of our direct-to-customer retail savings proposition, work with the partnerships team to develop and distribute our products, shaping the product portfolio across acquisition, onboarding, in-life servicing, and reinvestment. This is a highly commercial role: you'll work with some of the strongest commercial minds in the industry and partner closely with Pricing, Finance/Treasury, Engineering, Design, Risk/Compliance, and Operations to build a best-in-class savings experience, balancing customer value, regulatory discipline, operational scalability, and cost-of-funds realities. This role is ideal for a data led PM. You will be expected to define the metrics that matter, form hypotheses, run analyses (often self serve), and use evidence to drive prioritisation and pricing/product trade offs. What you will be accountable for Own and drive the retail savings roadmap Own outcomes, roadmap, and delivery for key areas of the direct retail savings proposition (across web + app). You are accountable for the definition, launch, configuration, lifecycle management and operation of savings products (e.g. term, notice, ISAs, easy access), including product definition, eligibility rules, maturity behaviour, and reinvestment mechanics. Translate strategy into clear problems to solve, measurable OKRs, and a roadmap that delivers impact, not just output. Build a proposition that wins beyond interest rates Understand customer needs and behaviours across the lifecycle (acquisition, funding, in-life, maturity/reinvestment), using research and data to guide prioritisation. Improve conversion, confidence, and retention through clearer journeys, better product packaging, and reduced friction. Be the product partner to Pricing and Finance/Treasury Work directly with the Pricing Lead and Finance/Treasury to support pricing decisions and sign off with clear evidence, trade offs, and customer impact. Be responsible for shaping product and pricing hypotheses, testing them in market, and translating performance data into clear recommendations on rate changes, mix, and lifecycle strategy Help build the operating cadence between Product + Pricing (hypotheses, experiments, measurement, iteration). Ship high quality product with Engineering + Ops Work hands on with engineers and designers to define, deliver, and iterate solutions safely in a regulated environment. Partner with Operations to reduce avoidable contacts and operational drag through self serve improvements and process simplification. Maintain a high bar for resilience, quality, and customer trust. Contribute to partner linked delivery where relevant Support areas where partner journeys intersect the core platform (e.g., shared capabilities, servicing, funding flows), while keeping the primary focus on direct retail. What success looks like Measurable improvements to achieving our volume needs at expected margins. Constant uplift in end to end funnel and customer lifecycle events (conversion, funding, reinvestment, retention). Faster shipping with fewer incidents and less operational overhead. Strong product contribution to pricing decisions: clearer narratives, cleaner trade offs, stronger measurement. About you Must haves Strong product craft: discovery, problem framing, prioritisation and outcome ownership . Strong understanding of the UK retail savings market, including customer rate sensitivity, aggregator dynamics, reinvestment behaviour, and competitive positioning. Strong commercial judgement and comfort operating within constraints (margin/cost of funds awareness, liquidity/mix implications, portfolio trade offs). Demonstrable quantitative skill: you can define the right metrics, analyse performance, design tests, and make decisions based on evidence. Highly credible with cross functional stakeholders: you can influence Pricing/Finance, align Engineering, and navigate Risk/Compliance and Ops. Data driven: fluent in metrics, experimentation, and honest performance assessment. Excellent written and verbal communication: can distil complex analysis into recommendations and clear decisions. Nice to haves Experience improving customer journeys (onboarding/KYC conversion or reinvestment flows) in savings products. Experience with aggregator/affiliate led acquisition. Experience simplifying operational processes or building scalable servicing journeys. Exposure to or interest in US deposit products is a plus, particularly differences in customer behaviour, regulation, and pricing dynamics. What makes working here better This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that's in person for whiteboarding sessions or remote for deep focus work. Work life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme.
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Senior Product Manager - Native Apps Location: London with 2 days a week in the office Reporting to: Head of Product Business Unit: Consumer - Native Apps The Role We are on a mission to give everyone the belief that they can make their move. Home movers across the UK spend more than a billion minutes on Rightmove each month and our website and apps receive over 140 million visits per month. This role joins at an exciting time as we grow the Native Apps team who are responsible for end to end experiences on our iOS & Android apps. These platforms are the home of some of our most engaged consumers and will play a crucial role as we develop the leading digital ecosystem for the whole moving experience. The Product Development team plays a pivotal role in delivering the overall digital experience underpinning the Rightmove business. We recognise that to deliver the best products and features for our partners and consumers we need to work together effectively as a healthy, high performing team. Senior Product Managers are responsible for a subdomain within a wider product domain and line manage Product Managers as well as manage the backlog of a smaller product team. They play a crucial role in both areas by shaping, steering, and delivering the vision for the subdomain, collaborating closely with the engineering, design, analytics and other key stakeholders. As product leaders they also play a key role in driving positive change across the entire product management community. A typical week as a Product Manager might involve: Leads a focused product team, maintaining and prioritising a backlog of improvements Guiding and empowering Product Managers through mentoring, championing best practice, and offering support to establish high standards of product management Supporting Product Managers with product discovery and delivery processes, while maintaining accountability among team members Partners with Product Managers and the Head of Product to establish and own data driven strategic objectives for the subdomain, focusing on both short and medium term goals Engaging in the recruitment process to bring in fresh talent, enriching the team's dynamics and fostering a diverse range of skills and perspectives Responsible for defining and conveying the progress of OKRs within their domain to both the product leadership team and broader senior stakeholders Defining requirements and overseeing the delivery of solutions within your product team Defining and monitoring the product health and performance metrics for your subdomain, actively advocating for and implementing changes based on these metrics Taking an active role in the experience discovery of initiatives and products, working closely with Product Design, Research and Analytics to define approach Spending time understanding what motivates our consumers and partners and ensuring they are up to date with industry insights Generating unique ideas, resourcefully identifying opportunities, and encouraging innovation within the team Working with engineers and technical architects to understand technology limitations, recommendations and development options We are looking for the following background: Ability to lead and motivate both a product team and Product Managers towards achieving goals Proven track record of successful product launches or enhancements, demonstrating substantial and measurable business impact Willing to lead through ambiguity, helping identify clear paths forward and drive the vision for the product Enjoys and excels at delivering results through empowering and guiding the team, fostering a collaborative and productive environment Proficient in extracting data and transforming it into actionable insights and meaningful strategies that drive decision making Loves solving customer and consumer problems and continuously seeks feedback to guide their product strategy Comfortable communicating effectively to a diverse audience, from both within Product Development and the wider audience, across all organisational levels Committed to transparency and clear communication, especially in challenging situations, ensuring that setbacks are addressed openly and constructively Exhibits resilience and maintains a positive, solution focused approach during difficult times, inspiring perseverance and confidence within the team Actively seeks to understand and evaluate the commercial and operational implications (and opportunities) of their decisions within their sub domain, ensuring a strong business acumen informs their strategy Constantly mindful of long term objectives, ensuring that immediate decisions align with the sub domain's future success Takes responsibility for a product and delivers it with an autonomous delivery team Has excellent organisational skills and the ability to multitask and sets and measures clear, realistic, and timely goals Actively encourages contributions from all those around them recognising the value of team members' input when solving problems Has found the agile philosophy to be second nature and is passionate about delivering quality software to end users About Rightmove Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we've remained a friendly, supportive place to work, with employee still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: We create value by delivering results and building trust with partners and consumers. We think bigger by acting with curiosity and setting bold aspirations. We care deeply by being real, having fun, and valuing diversity. We move together by being one team - internally collaborative, externally competitive. We make a difference by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right! What we offer Cash plan for dental, optical and physio treatments. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes. Hybrid working pattern with 2 days in the office. Contributory stakeholder pension. Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life. Competitive compensation package. Paid leave for maternity, paternity, adoption & fertility. Travel Loans, Bike to Work scheme, Rental Deposit Loan. Charitable contributions through Payroll Giving and donation matching. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more. Equal Opportunity Employer As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. Privacy Policy By applying, you confirm that you've read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.
Feb 03, 2026
Full time
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Senior Product Manager - Native Apps Location: London with 2 days a week in the office Reporting to: Head of Product Business Unit: Consumer - Native Apps The Role We are on a mission to give everyone the belief that they can make their move. Home movers across the UK spend more than a billion minutes on Rightmove each month and our website and apps receive over 140 million visits per month. This role joins at an exciting time as we grow the Native Apps team who are responsible for end to end experiences on our iOS & Android apps. These platforms are the home of some of our most engaged consumers and will play a crucial role as we develop the leading digital ecosystem for the whole moving experience. The Product Development team plays a pivotal role in delivering the overall digital experience underpinning the Rightmove business. We recognise that to deliver the best products and features for our partners and consumers we need to work together effectively as a healthy, high performing team. Senior Product Managers are responsible for a subdomain within a wider product domain and line manage Product Managers as well as manage the backlog of a smaller product team. They play a crucial role in both areas by shaping, steering, and delivering the vision for the subdomain, collaborating closely with the engineering, design, analytics and other key stakeholders. As product leaders they also play a key role in driving positive change across the entire product management community. A typical week as a Product Manager might involve: Leads a focused product team, maintaining and prioritising a backlog of improvements Guiding and empowering Product Managers through mentoring, championing best practice, and offering support to establish high standards of product management Supporting Product Managers with product discovery and delivery processes, while maintaining accountability among team members Partners with Product Managers and the Head of Product to establish and own data driven strategic objectives for the subdomain, focusing on both short and medium term goals Engaging in the recruitment process to bring in fresh talent, enriching the team's dynamics and fostering a diverse range of skills and perspectives Responsible for defining and conveying the progress of OKRs within their domain to both the product leadership team and broader senior stakeholders Defining requirements and overseeing the delivery of solutions within your product team Defining and monitoring the product health and performance metrics for your subdomain, actively advocating for and implementing changes based on these metrics Taking an active role in the experience discovery of initiatives and products, working closely with Product Design, Research and Analytics to define approach Spending time understanding what motivates our consumers and partners and ensuring they are up to date with industry insights Generating unique ideas, resourcefully identifying opportunities, and encouraging innovation within the team Working with engineers and technical architects to understand technology limitations, recommendations and development options We are looking for the following background: Ability to lead and motivate both a product team and Product Managers towards achieving goals Proven track record of successful product launches or enhancements, demonstrating substantial and measurable business impact Willing to lead through ambiguity, helping identify clear paths forward and drive the vision for the product Enjoys and excels at delivering results through empowering and guiding the team, fostering a collaborative and productive environment Proficient in extracting data and transforming it into actionable insights and meaningful strategies that drive decision making Loves solving customer and consumer problems and continuously seeks feedback to guide their product strategy Comfortable communicating effectively to a diverse audience, from both within Product Development and the wider audience, across all organisational levels Committed to transparency and clear communication, especially in challenging situations, ensuring that setbacks are addressed openly and constructively Exhibits resilience and maintains a positive, solution focused approach during difficult times, inspiring perseverance and confidence within the team Actively seeks to understand and evaluate the commercial and operational implications (and opportunities) of their decisions within their sub domain, ensuring a strong business acumen informs their strategy Constantly mindful of long term objectives, ensuring that immediate decisions align with the sub domain's future success Takes responsibility for a product and delivers it with an autonomous delivery team Has excellent organisational skills and the ability to multitask and sets and measures clear, realistic, and timely goals Actively encourages contributions from all those around them recognising the value of team members' input when solving problems Has found the agile philosophy to be second nature and is passionate about delivering quality software to end users About Rightmove Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we've remained a friendly, supportive place to work, with employee still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: We create value by delivering results and building trust with partners and consumers. We think bigger by acting with curiosity and setting bold aspirations. We care deeply by being real, having fun, and valuing diversity. We move together by being one team - internally collaborative, externally competitive. We make a difference by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right! What we offer Cash plan for dental, optical and physio treatments. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes. Hybrid working pattern with 2 days in the office. Contributory stakeholder pension. Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life. Competitive compensation package. Paid leave for maternity, paternity, adoption & fertility. Travel Loans, Bike to Work scheme, Rental Deposit Loan. Charitable contributions through Payroll Giving and donation matching. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more. Equal Opportunity Employer As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. Privacy Policy By applying, you confirm that you've read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.
Overview At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. The Role OakNorth is looking for a Senior Product Manager to lead the re-imagining and digitisation of in-life loan monitoring as part of the Digital Lending programme within the Lending business unit. This is a senior, hands-on product leadership position, accountable for transforming how monitoring is performed across the lifecycle of a loan. You will own the product strategy, roadmap, and outcomes for digitising risk-based monitoring processes, replacing existing ways of working with scalable, technology-enabled approaches. Monitoring is a deeply embedded, expert-led function with strong existing practices and high regulatory sensitivity. This role exists to challenge and change current practices and ways of working - thoughtfully, credibly, and decisively. Success will depend on your conviction, experience, and ability to demonstrate that better ways of working are both possible and safe. This is not a "step-up" role. OakNorth is explicitly looking for a seasoned Senior Product Manager who has already led monitoring or similar process-heavy transformations (preferably in financial service) and can operate with confidence and authority from day one. What you will be accountable for Product strategy for in-life monitoring Own the end-to-end product strategy for digitising and modernising in-life monitoring across the loan portfolio. Define how risk-based monitoring processes should operate in a modern lending organisation-balancing automation, human judgement, proportionality, and regulatory expectations. Move monitoring toward modern data-driven approaches aligned to risk, exposure, and behaviour. Ensure the strategy is grounded in delivery reality and proven practice, not theoretical models. Re-imagining and modernising monitoring processes Lead the fundamental re-design of existing monitoring processes, not just their digitisation. Identify where current ways of working add genuine value-and where there is scope for change. Translate re-imagined processes into clear product requirements, workflows, and decision support. Take accountability for simplifying, standardising, and automating where appropriate-while protecting critical risk controls. Delivery, adoption, and embedded change Lead the delivery of monitoring capabilities so that they are actively adopted and trusted by Monitoring, Credit, and Risk teams. Ensure change is embedded in day-to-day operations, not left as optional tooling or parallel processes. Balance pace with confidence-knowing when to push through resistance and when to slow down to bring stakeholders with you. Own outcomes such as efficiency, consistency, auditability, and user confidence-not just feature delivery. Stakeholder leadership in a high-resistance environment Act as the senior product partner to the Monitoring function. Navigate significant challenge and pushback from experienced practitioners with strong views on how monitoring "is done now" and how it "should" be done. Use evidence, experience, and clarity to build credibility and influence decision-making. Partner closely with Risk, Credit, Compliance, and Legal to ensure changes are robust, defensible, and well-understood. Discovery, prioritisation, and decision-making Run focused, high-quality discovery to understand pain points, risk drivers, and operational constraints. Take a pragmatic, value-led approach to technology decisions, with an open mind to buying and orchestrating best-in-class 3rd party solutions where appropriate. Make clear prioritisation decisions in a crowded and opinionated space. Be comfortable saying no-or materially changing scope-when work does not support the intended outcomes. Maintain a clear line of sight between monitoring objectives, regulatory expectations, and product delivery. What success looks like Monitoring processes are materially more risk-based, proportionate, and consistent. Manual effort is reduced without loss of control, judgement, or confidence. Monitoring teams actively use and trust digital tools as part of their core workflow. Stakeholders acknowledge that monitoring is clearer, more defensible, and easier to operate. Product delivery is aligned, credible, and visibly improving monitoring outcomes. Internal user sentiment is "we wouldn't go back". About you You are a highly experienced Senior Product Manager with deep expertise in monitoring and process-heavy transformation. You: Have explicit, hands-on experience digitising and modernising in-life monitoring or equivalent post-origination risk processes in financial services (preferably lending). Have re-designed and embedded risk-based processes before-and understand why they succeed or fail in practice. Invest time in research and deep understanding of the subject matter to drive credibility and informed decision-making. Bring strong conviction, resilience, and credibility when challenging entrenched ways of working. Have a proven track record of delivering adopted change, not just launching tools. Are curious about new technologies and approaches, with a pro-innovation mindset and openness to emerging solutions in the monitoring space. Are decisive, outcome-focused, and willing to stand behind difficult product decisions. Are comfortable operating in environments with high regulatory scrutiny and strong expert opinion. Do not need a title stretch to perform at this level-you have done this job before. Why this role matters In-life monitoring is critical to managing risk, protecting customers, and enabling sustainable growth. How it operates has a direct impact on portfolio performance, regulatory confidence, and operational scalability. This role has the opportunity to fundamentally change how monitoring works at OakNorth, moving it from legacy, manual practices to modern, risk-based, digitally enabled approaches that scale with the business. If you are a Senior Product Manager who has already transformed monitoring once-and have the conviction to do it again in a challenging environment-this role offers real ownership and real impact. What makes working here better This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that's in-person for whiteboarding sessions or remote for deep focus work. Work-life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme. About Us We're OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace. Banking should be barrier-free. It's a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools. And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market. But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed. Our story OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said 'no'. Unfortunately, all major banks in the UK were using the same computer - and it was broken. Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan? The industry was backward-looking and too focused on historic financials, rather than future potential. So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses? No more what ifs, OakNorth Bank exists. For more information regarding our Privacy Policy and practices, please visit:
Feb 03, 2026
Full time
Overview At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. The Role OakNorth is looking for a Senior Product Manager to lead the re-imagining and digitisation of in-life loan monitoring as part of the Digital Lending programme within the Lending business unit. This is a senior, hands-on product leadership position, accountable for transforming how monitoring is performed across the lifecycle of a loan. You will own the product strategy, roadmap, and outcomes for digitising risk-based monitoring processes, replacing existing ways of working with scalable, technology-enabled approaches. Monitoring is a deeply embedded, expert-led function with strong existing practices and high regulatory sensitivity. This role exists to challenge and change current practices and ways of working - thoughtfully, credibly, and decisively. Success will depend on your conviction, experience, and ability to demonstrate that better ways of working are both possible and safe. This is not a "step-up" role. OakNorth is explicitly looking for a seasoned Senior Product Manager who has already led monitoring or similar process-heavy transformations (preferably in financial service) and can operate with confidence and authority from day one. What you will be accountable for Product strategy for in-life monitoring Own the end-to-end product strategy for digitising and modernising in-life monitoring across the loan portfolio. Define how risk-based monitoring processes should operate in a modern lending organisation-balancing automation, human judgement, proportionality, and regulatory expectations. Move monitoring toward modern data-driven approaches aligned to risk, exposure, and behaviour. Ensure the strategy is grounded in delivery reality and proven practice, not theoretical models. Re-imagining and modernising monitoring processes Lead the fundamental re-design of existing monitoring processes, not just their digitisation. Identify where current ways of working add genuine value-and where there is scope for change. Translate re-imagined processes into clear product requirements, workflows, and decision support. Take accountability for simplifying, standardising, and automating where appropriate-while protecting critical risk controls. Delivery, adoption, and embedded change Lead the delivery of monitoring capabilities so that they are actively adopted and trusted by Monitoring, Credit, and Risk teams. Ensure change is embedded in day-to-day operations, not left as optional tooling or parallel processes. Balance pace with confidence-knowing when to push through resistance and when to slow down to bring stakeholders with you. Own outcomes such as efficiency, consistency, auditability, and user confidence-not just feature delivery. Stakeholder leadership in a high-resistance environment Act as the senior product partner to the Monitoring function. Navigate significant challenge and pushback from experienced practitioners with strong views on how monitoring "is done now" and how it "should" be done. Use evidence, experience, and clarity to build credibility and influence decision-making. Partner closely with Risk, Credit, Compliance, and Legal to ensure changes are robust, defensible, and well-understood. Discovery, prioritisation, and decision-making Run focused, high-quality discovery to understand pain points, risk drivers, and operational constraints. Take a pragmatic, value-led approach to technology decisions, with an open mind to buying and orchestrating best-in-class 3rd party solutions where appropriate. Make clear prioritisation decisions in a crowded and opinionated space. Be comfortable saying no-or materially changing scope-when work does not support the intended outcomes. Maintain a clear line of sight between monitoring objectives, regulatory expectations, and product delivery. What success looks like Monitoring processes are materially more risk-based, proportionate, and consistent. Manual effort is reduced without loss of control, judgement, or confidence. Monitoring teams actively use and trust digital tools as part of their core workflow. Stakeholders acknowledge that monitoring is clearer, more defensible, and easier to operate. Product delivery is aligned, credible, and visibly improving monitoring outcomes. Internal user sentiment is "we wouldn't go back". About you You are a highly experienced Senior Product Manager with deep expertise in monitoring and process-heavy transformation. You: Have explicit, hands-on experience digitising and modernising in-life monitoring or equivalent post-origination risk processes in financial services (preferably lending). Have re-designed and embedded risk-based processes before-and understand why they succeed or fail in practice. Invest time in research and deep understanding of the subject matter to drive credibility and informed decision-making. Bring strong conviction, resilience, and credibility when challenging entrenched ways of working. Have a proven track record of delivering adopted change, not just launching tools. Are curious about new technologies and approaches, with a pro-innovation mindset and openness to emerging solutions in the monitoring space. Are decisive, outcome-focused, and willing to stand behind difficult product decisions. Are comfortable operating in environments with high regulatory scrutiny and strong expert opinion. Do not need a title stretch to perform at this level-you have done this job before. Why this role matters In-life monitoring is critical to managing risk, protecting customers, and enabling sustainable growth. How it operates has a direct impact on portfolio performance, regulatory confidence, and operational scalability. This role has the opportunity to fundamentally change how monitoring works at OakNorth, moving it from legacy, manual practices to modern, risk-based, digitally enabled approaches that scale with the business. If you are a Senior Product Manager who has already transformed monitoring once-and have the conviction to do it again in a challenging environment-this role offers real ownership and real impact. What makes working here better This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that's in-person for whiteboarding sessions or remote for deep focus work. Work-life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme. About Us We're OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace. Banking should be barrier-free. It's a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools. And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market. But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed. Our story OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said 'no'. Unfortunately, all major banks in the UK were using the same computer - and it was broken. Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan? The industry was backward-looking and too focused on historic financials, rather than future potential. So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses? No more what ifs, OakNorth Bank exists. For more information regarding our Privacy Policy and practices, please visit:
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Feb 03, 2026
Full time
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Supervision Senior Manager Location: London / Manchester Business Unit(s): Supervision Position Type: Permanent Salary: £74,210 £91,915 Our client has been established to protect and promote the sustainability of English football, for the benefit of fans and the local communities football clubs serve. They will help improve financial sustainability of clubs, ensure resilience across the leagues, and safeguard the heritage of English football. It will operate a licensing regime, set corporate governance standards and monitor, protect, and promote financial resilience. It will also enforce compliance with requirements on financial regulation, club ownership and directors, fan engagement, and heritage protection. They will also have powers to prohibit clubs from joining competitions that are not fair or meritocratic, or that threaten the heritage or sustainability of English football. Responsibilities Include They are looking for a Supervision Senior Manager to join them: The supervision function will sit at the heart of our client, undertaking core regulatory activity such as conducting financial analysis of the clubs, processing applications for licences as well as monitoring ongoing compliance with licence conditions and rules. It will also be a focal point for managing their relationship with the clubs it regulates. The Senior Supervision Manager will oversee the day-to-day supervisory activity including account management of individual clubs. They will also help to set the overall supervision strategy and work with policy colleagues on changes to the regulatory framework. The successful candidate will therefore play a crucial role in developing the supervision function within the new organisation, building capability and the operational processes and controls necessary to ensure effective oversight of clubs within the scope of the new regulatory framework. They will need to ensure close working with data, policy, legal and enforcement teams so that regulatory oversight is effective and coherent and that our client s board is supported to take robust regulatory decisions. Essential Requirements: Experience in financial supervision or ensuring compliance in a regulated sector, demonstrating sound judgement. Excellent stakeholder management skills, supported by the ability to communicate to a wide range of technical and non-technical audiences. Demonstrating sound judgement and ability to reach evidence-based decisions, balancing a range of considerations and complex sources of information to ensure legally defensible outcomes. Strong delivery capability, successfully delivering at pace in a complex and high-risk project / programme environment. Ability to provide strong direction and persuasive future vision for the supervision function, setting it up for future success. A collaborative approach and ability to think creatively about new and emerging supervisory issues. Desirable Skills: Understanding of the football industry, including financial regulation and familiarity with the English football pyramid. Expertise in Prudential Financial analysis, risk management or audit. If successful you will join a Non-Departmental Public Body and will be employed as a Public Servant. If you are an existing Civil Servant or employee, you will no longer have access to Civil Service benefits including the Civil Service pension. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension or take as cash (post tax). Reward They will have a performance-based reward programme. 31.5 days annual leave. Flexible and hybrid working 40% in office attendance. Occupational sick pay. 9 months paid Maternity Leave and generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees. Cycle-to-work scheme and much more! Interested? Click apply and complete your application.
Feb 02, 2026
Full time
Supervision Senior Manager Location: London / Manchester Business Unit(s): Supervision Position Type: Permanent Salary: £74,210 £91,915 Our client has been established to protect and promote the sustainability of English football, for the benefit of fans and the local communities football clubs serve. They will help improve financial sustainability of clubs, ensure resilience across the leagues, and safeguard the heritage of English football. It will operate a licensing regime, set corporate governance standards and monitor, protect, and promote financial resilience. It will also enforce compliance with requirements on financial regulation, club ownership and directors, fan engagement, and heritage protection. They will also have powers to prohibit clubs from joining competitions that are not fair or meritocratic, or that threaten the heritage or sustainability of English football. Responsibilities Include They are looking for a Supervision Senior Manager to join them: The supervision function will sit at the heart of our client, undertaking core regulatory activity such as conducting financial analysis of the clubs, processing applications for licences as well as monitoring ongoing compliance with licence conditions and rules. It will also be a focal point for managing their relationship with the clubs it regulates. The Senior Supervision Manager will oversee the day-to-day supervisory activity including account management of individual clubs. They will also help to set the overall supervision strategy and work with policy colleagues on changes to the regulatory framework. The successful candidate will therefore play a crucial role in developing the supervision function within the new organisation, building capability and the operational processes and controls necessary to ensure effective oversight of clubs within the scope of the new regulatory framework. They will need to ensure close working with data, policy, legal and enforcement teams so that regulatory oversight is effective and coherent and that our client s board is supported to take robust regulatory decisions. Essential Requirements: Experience in financial supervision or ensuring compliance in a regulated sector, demonstrating sound judgement. Excellent stakeholder management skills, supported by the ability to communicate to a wide range of technical and non-technical audiences. Demonstrating sound judgement and ability to reach evidence-based decisions, balancing a range of considerations and complex sources of information to ensure legally defensible outcomes. Strong delivery capability, successfully delivering at pace in a complex and high-risk project / programme environment. Ability to provide strong direction and persuasive future vision for the supervision function, setting it up for future success. A collaborative approach and ability to think creatively about new and emerging supervisory issues. Desirable Skills: Understanding of the football industry, including financial regulation and familiarity with the English football pyramid. Expertise in Prudential Financial analysis, risk management or audit. If successful you will join a Non-Departmental Public Body and will be employed as a Public Servant. If you are an existing Civil Servant or employee, you will no longer have access to Civil Service benefits including the Civil Service pension. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension or take as cash (post tax). Reward They will have a performance-based reward programme. 31.5 days annual leave. Flexible and hybrid working 40% in office attendance. Occupational sick pay. 9 months paid Maternity Leave and generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees. Cycle-to-work scheme and much more! Interested? Click apply and complete your application.
