Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Mar 07, 2026
Full time
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Jones Lang LaSalle Incorporated
Birmingham, Staffordshire
HSSE Manager page is loaded HSSE Managerremote type: On-sitelocations: Birmingham, GBR: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ483433 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. HSSE Manager to help drive our 'One-Team SAFER together' culture across exciting retail destination environments. Job Title: HSSE Manager Reporting To: Senior HSSE Manager Location: Hybrid role with main office base in Birmingham, including home-based work and travel to UK client and JLL office locations The HSSE Manager works with the Senior HSSE Manager to deliver overarching health and safety compliance and 'One-Team SAFER together' objectives within the UK Workplace Risk & Resilience Team. The role focuses on delivering KPIs identified in client Management Services Agreements (MSA) and supports operational site-based teams in maintaining risk management platforms and our ISO 14001/45001 certified Integrated Management System (IMS).The HSSE Manager operates primarily in fast-moving retail destination environments and is directly responsible for HSSE monitoring, risk management, auditing and incident investigation to agreed performance standards. The role requires collaborative working with site management teams, surveying teams and service partners to drive compliance performance and best practice. Training management and delivery forms part of comprehensive JLL induction and refresher programs. Security intelligence engagement provides development opportunities within the wider Workplace Risk & Resilience Services.As Property Management transitions into a Global service line within REMS (Real Estate Management Services), active contribution to transition projects and global/EMEA regional projects is required. Client Service Understand Management Services Agreements (MSA) and ensure JLL liabilities are managed regarding health, safety, security and environmental issues Risk Management Ensure operational site teams manage identified risks, providing support and advice Maintain risk management platforms within agreed parameters Interrogate current risk management platform (Vision by JLL) including regular reporting Work with HSSEQ Team, site teams and service partners to manage and mitigate compliance risks Provide risk liability reports and support Ensure accidents and incidents are reported and investigated according to operational procedures Provide practical guidance on root cause analysis Manage serious incidents to conclusion, leading 'fair and just' investigations Report to management on issues and root causes requiring attention Work with enforcement agencies when required Review audit results and report trends to Head of Risk Operations Develop and deliver effective communication plans Drive S.A.F.E.R culture program across business functions Review and produce technical HSSE operating documents and best practice guidance Monitor external Health, Safety, Security and Environmental consultants Ensure cost-effective management of JLL liabilities Report non-compliance to Head of HSE Risk Operations Lead Contribute to Global and regional initiatives and HSSEQ transition programs HS Management/Audit Program Undertake site audits with site-based teams according to agreed work programs and criteria Support site-based teams in implementing effective risk mitigation controls Ensure outgoing properties receive audits within service charge year Training Maintain training needs analysis for portfolio with Head of Risk Operations Identify relevant training provision and assist with tracking Facilitate training courses and update briefings Coordinate regular training sessions for operational management teams Undertake additional training duties as required by Head of HSE Risk Operations QUALIFICATIONS, SKILLS AND EXPERIENCE Essential Requirements NEBOSH General Diploma level or Degree level equivalent Member of IOSH (CertIOSH preferred) Experience in training and facilitating courses Good working knowledge of Microsoft Word, Excel, and Outlook Strong numerical and report writing skills Customer-service driven with excellent communication skills Team player with excellent interpersonal and influencing skills Effective interaction with colleagues and clients Ability to work independently with minimal supervision Ability to work under pressure, manage time and meet deadlines Problem solving, critical and logical thinking skills Preferred Requirements NVQ Level 6 Diploma in Occupational Health and Safety practices (training provided for exceptional candidates) Practical understanding of property management Experience with database platforms and system integration Contractor management experience Practical safety management leadership experience Location: On-site -Birmingham, GBR, London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel,
Mar 06, 2026
Full time
HSSE Manager page is loaded HSSE Managerremote type: On-sitelocations: Birmingham, GBR: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ483433 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. HSSE Manager to help drive our 'One-Team SAFER together' culture across exciting retail destination environments. Job Title: HSSE Manager Reporting To: Senior HSSE Manager Location: Hybrid role with main office base in Birmingham, including home-based work and travel to UK client and JLL office locations The HSSE Manager works with the Senior HSSE Manager to deliver overarching health and safety compliance and 'One-Team SAFER together' objectives within the UK Workplace Risk & Resilience Team. The role focuses on delivering KPIs identified in client Management Services Agreements (MSA) and supports operational site-based teams in maintaining risk management platforms and our ISO 14001/45001 certified Integrated Management System (IMS).The HSSE Manager operates primarily in fast-moving retail destination environments and is directly responsible for HSSE monitoring, risk management, auditing and incident investigation to agreed performance standards. The role requires collaborative working with site management teams, surveying teams and service partners to drive compliance performance and best practice. Training management and delivery forms part of comprehensive JLL induction and refresher programs. Security intelligence engagement provides development opportunities within the wider Workplace Risk & Resilience Services.As Property Management transitions into a Global service line within REMS (Real Estate Management Services), active contribution to transition projects and global/EMEA regional projects is required. Client Service Understand Management Services Agreements (MSA) and ensure JLL liabilities are managed regarding health, safety, security and environmental issues Risk Management Ensure operational site teams manage identified risks, providing support and advice Maintain risk management platforms within agreed parameters Interrogate current risk management platform (Vision by JLL) including regular reporting Work with HSSEQ Team, site teams and service partners to manage and mitigate compliance risks Provide risk liability reports and support Ensure accidents and incidents are reported and investigated according to operational procedures Provide practical guidance on root cause analysis Manage serious incidents to conclusion, leading 'fair and just' investigations Report to management on issues and root causes requiring attention Work with enforcement agencies when required Review audit results and report trends to Head of Risk Operations Develop and deliver effective communication plans Drive S.A.F.E.R culture program across business functions Review and produce technical HSSE operating documents and best practice guidance Monitor external Health, Safety, Security and Environmental consultants Ensure cost-effective management of JLL liabilities Report non-compliance to Head of HSE Risk Operations Lead Contribute to Global and regional initiatives and HSSEQ transition programs HS Management/Audit Program Undertake site audits with site-based teams according to agreed work programs and criteria Support site-based teams in implementing effective risk mitigation controls Ensure outgoing properties receive audits within service charge year Training Maintain training needs analysis for portfolio with Head of Risk Operations Identify relevant training provision and assist with tracking Facilitate training courses and update briefings Coordinate regular training sessions for operational management teams Undertake additional training duties as required by Head of HSE Risk Operations QUALIFICATIONS, SKILLS AND EXPERIENCE Essential Requirements NEBOSH General Diploma level or Degree level equivalent Member of IOSH (CertIOSH preferred) Experience in training and facilitating courses Good working knowledge of Microsoft Word, Excel, and Outlook Strong numerical and report writing skills Customer-service driven with excellent communication skills Team player with excellent interpersonal and influencing skills Effective interaction with colleagues and clients Ability to work independently with minimal supervision Ability to work under pressure, manage time and meet deadlines Problem solving, critical and logical thinking skills Preferred Requirements NVQ Level 6 Diploma in Occupational Health and Safety practices (training provided for exceptional candidates) Practical understanding of property management Experience with database platforms and system integration Contractor management experience Practical safety management leadership experience Location: On-site -Birmingham, GBR, London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel,
London, UK (hybrid) World-changing careers, enabled by Johnson Matthey. With more than 200 years of history, join us and help accelerate the transition to net-zero! As an Operational Risk & Resilience Manager, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The role: As an Operational Risk & Resilience Manager, you will help drive our goals by: Leading the maturity of operational risk management through proactive engagement with sites and business units Providing expert guidance, training and challenge to ensure risks are identified, assessed and managed effectively Driving the development and implementation of JM's operational resilience, including criticality assessments, dependency mapping and tolerance work Supporting business continuity and crisis management programmes, ensuring plans are robust, tested and aligned to organisational needs Designing and facilitating scenario analysis and deep dives to inform strategic decision-making Enhancing data-driven reporting, insights and narratives for senior stakeholders and governance forums Key skills that will help you succeed in this role: Proven experience in risk, resilience, business continuity and/or crisis management within a global organisation, including managing global resilience programmes Strong communication and stakeholder engagement skills, with confidence presenting to senior leaders and influencing across functions Strong analytical and data visualisation skills, with the ability to translate insights into strategic action Proactive and able to balance multiple priorities effectively while maintaining high-quality outputs Excellent attention to detail, ensuring accuracy and high standards in all deliverables Tech-savvy mindset with strong proficiency in Microsoft Office tools, and the ability to tell a story with data Fluent English (written and verbal) Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Life and disability insurance Commuter allowances and loans Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Mar 05, 2026
Full time
London, UK (hybrid) World-changing careers, enabled by Johnson Matthey. With more than 200 years of history, join us and help accelerate the transition to net-zero! As an Operational Risk & Resilience Manager, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The role: As an Operational Risk & Resilience Manager, you will help drive our goals by: Leading the maturity of operational risk management through proactive engagement with sites and business units Providing expert guidance, training and challenge to ensure risks are identified, assessed and managed effectively Driving the development and implementation of JM's operational resilience, including criticality assessments, dependency mapping and tolerance work Supporting business continuity and crisis management programmes, ensuring plans are robust, tested and aligned to organisational needs Designing and facilitating scenario analysis and deep dives to inform strategic decision-making Enhancing data-driven reporting, insights and narratives for senior stakeholders and governance forums Key skills that will help you succeed in this role: Proven experience in risk, resilience, business continuity and/or crisis management within a global organisation, including managing global resilience programmes Strong communication and stakeholder engagement skills, with confidence presenting to senior leaders and influencing across functions Strong analytical and data visualisation skills, with the ability to translate insights into strategic action Proactive and able to balance multiple priorities effectively while maintaining high-quality outputs Excellent attention to detail, ensuring accuracy and high standards in all deliverables Tech-savvy mindset with strong proficiency in Microsoft Office tools, and the ability to tell a story with data Fluent English (written and verbal) Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees' financial and physical wellbeing, such as: Retirement savings Share plans Life and disability insurance Commuter allowances and loans Medical plans / health assessments Fitness discounts Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact (url removed). We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised. To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice . By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
GOVERNMENT RECRUITMENT SERVICES
Milton Keynes, Buckinghamshire
Senior Service Continuity Manager Foreign, Commonwealth & Development Office Reference number: 434687 Total Package: £51,000 (London) £47,750 (Milton Keynes) Contract: Permanent and Full Time. You'll be required to work in line with FCDO policies on hybrid working, which involves a minimum of 60% in the office Location: London, Milton Keynes We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us As Senior Continuity Manager, you'll be critical in ensuring that the organisation can operate during and after disruptive events. Facilitating first-line fault diagnosis and resolution, you'll coordinate teams to ensure rapid recovery. You'll aim to minimise downtime, cost and business impact. You will oversee Service Continuity Management processes, procedures and plans - seeing that they are up-to-date and effective. Through engaging with teams across IT and business, you'll ensure that your work is integrated with wider organisational strategy and operational needs. You'll be a point of information for stakeholders. Leading forums and exercises, such as disaster recovery meetings and simulations, to identify gaps, share insights, and drive performance. You'll support Product Teams in testing continuity plans, processes, and procedures to identify weak points, ensure team readiness, and establish effective workarounds. During an IT incident, you'll be a key escalation point. Guiding teams through appropriate processes and keeping IT Service Management informed. You will also line manage one Service Continuity Analyst. We'd like you to champion our culture of resilience. We work together to enhance user experience, streamline processes, and improve the efficiency and effectiveness of IT Services in support of the Government's diplomatic, development, and consular missions worldwide. Who we're looking for To be equal to the role, you have a proven track record of leading Service Continuity functions, ensuring the availability and performance of live services. You're an expert in Business Continuity Institute Standards ISO22301 and have a working knowledge of IT Service Management ISO20000. We're interested to hear about your familiarity with other ISO standards. We're also looking for skills at Operational Control Manager level with continuity management at a working level. Civil Service Behaviours are key; we'll be looking at: managing a quality service and making effective decisions. We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 9th March 2026.
Mar 04, 2026
Full time
Senior Service Continuity Manager Foreign, Commonwealth & Development Office Reference number: 434687 Total Package: £51,000 (London) £47,750 (Milton Keynes) Contract: Permanent and Full Time. You'll be required to work in line with FCDO policies on hybrid working, which involves a minimum of 60% in the office Location: London, Milton Keynes We lead the UK's diplomatic, development and consular work around the world. We employ around 17,000 staff in our global network of 281 offices worldwide. Our UK-based staff work in King Charles Street in London, Abercrombie House in East Kilbride and in Milton Keynes. Your role with us As Senior Continuity Manager, you'll be critical in ensuring that the organisation can operate during and after disruptive events. Facilitating first-line fault diagnosis and resolution, you'll coordinate teams to ensure rapid recovery. You'll aim to minimise downtime, cost and business impact. You will oversee Service Continuity Management processes, procedures and plans - seeing that they are up-to-date and effective. Through engaging with teams across IT and business, you'll ensure that your work is integrated with wider organisational strategy and operational needs. You'll be a point of information for stakeholders. Leading forums and exercises, such as disaster recovery meetings and simulations, to identify gaps, share insights, and drive performance. You'll support Product Teams in testing continuity plans, processes, and procedures to identify weak points, ensure team readiness, and establish effective workarounds. During an IT incident, you'll be a key escalation point. Guiding teams through appropriate processes and keeping IT Service Management informed. You will also line manage one Service Continuity Analyst. We'd like you to champion our culture of resilience. We work together to enhance user experience, streamline processes, and improve the efficiency and effectiveness of IT Services in support of the Government's diplomatic, development, and consular missions worldwide. Who we're looking for To be equal to the role, you have a proven track record of leading Service Continuity functions, ensuring the availability and performance of live services. You're an expert in Business Continuity Institute Standards ISO22301 and have a working knowledge of IT Service Management ISO20000. We're interested to hear about your familiarity with other ISO standards. We're also looking for skills at Operational Control Manager level with continuity management at a working level. Civil Service Behaviours are key; we'll be looking at: managing a quality service and making effective decisions. We value diversity and inclusion and actively encourage and welcome applications from all communities. Everyone here gets the support to develop their skills and capabilities as well as benefits that help to make the most of life in and out of work, including a Civil Service pension. Use your talent and experience to shape our nation's future, and deliver tangible improvements to millions of lives, including your own. Apply before 11:55 pm on Monday 9th March 2026.
At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. About the role OakNorth Personal Savings is a core funding engine for the bank, managing billions in AUM. OakNorth is one of the neobanks in the UK responsible for 46% of new growth in the Industry. As a Senior Product Manager (IC) in the Personal Savings squad, you'll own major parts of our direct-to-customer retail savings proposition, work with the partnerships team to develop and distribute our products, shaping the product portfolio across acquisition, onboarding, in-life servicing, and reinvestment. This is a highly commercial role: you'll work with some of the strongest commercial minds in the industry and partner closely with Pricing, Finance/Treasury, Engineering, Design, Risk/Compliance, and Operations to build a best-in-class savings experience, balancing customer value, regulatory discipline, operational scalability, and cost-of-funds realities. This role is ideal for a data led PM. You will be expected to define the metrics that matter, form hypotheses, run analyses (often self serve), and use evidence to drive prioritisation and pricing/product trade offs. What you will be accountable for Own and drive the retail savings roadmap Own outcomes, roadmap, and delivery for key areas of the direct retail savings proposition (across web + app). You are accountable for the definition, launch, configuration, lifecycle management and operation of savings products (e.g. term, notice, ISAs, easy access), including product definition, eligibility rules, maturity behaviour, and reinvestment mechanics. Translate strategy into clear problems to solve, measurable OKRs, and a roadmap that delivers impact, not just output. Build a proposition that wins beyond interest rates Understand customer needs and behaviours across the lifecycle (acquisition, funding, in-life, maturity/reinvestment), using research and data to guide prioritisation. Improve conversion, confidence, and retention through clearer journeys, better product packaging, and reduced friction. Be the product partner to Pricing and Finance/Treasury Work directly with the Pricing Lead and Finance/Treasury to support pricing decisions and sign off with clear evidence, trade offs, and customer impact. Be responsible for shaping product and pricing hypotheses, testing them in market, and translating performance data into clear recommendations on rate changes, mix, and lifecycle strategy Help build the operating cadence between Product + Pricing (hypotheses, experiments, measurement, iteration). Ship high quality product with Engineering + Ops Work hands on with engineers and designers to define, deliver, and iterate solutions safely in a regulated environment. Partner with Operations to reduce avoidable contacts and operational drag through self serve improvements and process simplification. Maintain a high bar for resilience, quality, and customer trust. Contribute to partner linked delivery where relevant Support areas where partner journeys intersect the core platform (e.g., shared capabilities, servicing, funding flows), while keeping the primary focus on direct retail. What success looks like Measurable improvements to achieving our volume needs at expected margins. Constant uplift in end to end funnel and customer lifecycle events (conversion, funding, reinvestment, retention). Faster shipping with fewer incidents and less operational overhead. Strong product contribution to pricing decisions: clearer narratives, cleaner trade offs, stronger measurement. About you Must haves Strong product craft: discovery, problem framing, prioritisation and outcome ownership . Strong understanding of the UK retail savings market, including customer rate sensitivity, aggregator dynamics, reinvestment behaviour, and competitive positioning. Strong commercial judgement and comfort operating within constraints (margin/cost of funds awareness, liquidity/mix implications, portfolio trade offs). Demonstrable quantitative skill: you can define the right metrics, analyse performance, design tests, and make decisions based on evidence. Highly credible with cross functional stakeholders: you can influence Pricing/Finance, align Engineering, and navigate Risk/Compliance and Ops. Data driven: fluent in metrics, experimentation, and honest performance assessment. Excellent written and verbal communication: can distil complex analysis into recommendations and clear decisions. Nice to haves Experience improving customer journeys (onboarding/KYC conversion or reinvestment flows) in savings products. Experience with aggregator/affiliate led acquisition. Experience simplifying operational processes or building scalable servicing journeys. Exposure to or interest in US deposit products is a plus, particularly differences in customer behaviour, regulation, and pricing dynamics. What makes working here better This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that's in person for whiteboarding sessions or remote for deep focus work. Work life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme.
Mar 04, 2026
Full time
At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. About the role OakNorth Personal Savings is a core funding engine for the bank, managing billions in AUM. OakNorth is one of the neobanks in the UK responsible for 46% of new growth in the Industry. As a Senior Product Manager (IC) in the Personal Savings squad, you'll own major parts of our direct-to-customer retail savings proposition, work with the partnerships team to develop and distribute our products, shaping the product portfolio across acquisition, onboarding, in-life servicing, and reinvestment. This is a highly commercial role: you'll work with some of the strongest commercial minds in the industry and partner closely with Pricing, Finance/Treasury, Engineering, Design, Risk/Compliance, and Operations to build a best-in-class savings experience, balancing customer value, regulatory discipline, operational scalability, and cost-of-funds realities. This role is ideal for a data led PM. You will be expected to define the metrics that matter, form hypotheses, run analyses (often self serve), and use evidence to drive prioritisation and pricing/product trade offs. What you will be accountable for Own and drive the retail savings roadmap Own outcomes, roadmap, and delivery for key areas of the direct retail savings proposition (across web + app). You are accountable for the definition, launch, configuration, lifecycle management and operation of savings products (e.g. term, notice, ISAs, easy access), including product definition, eligibility rules, maturity behaviour, and reinvestment mechanics. Translate strategy into clear problems to solve, measurable OKRs, and a roadmap that delivers impact, not just output. Build a proposition that wins beyond interest rates Understand customer needs and behaviours across the lifecycle (acquisition, funding, in-life, maturity/reinvestment), using research and data to guide prioritisation. Improve conversion, confidence, and retention through clearer journeys, better product packaging, and reduced friction. Be the product partner to Pricing and Finance/Treasury Work directly with the Pricing Lead and Finance/Treasury to support pricing decisions and sign off with clear evidence, trade offs, and customer impact. Be responsible for shaping product and pricing hypotheses, testing them in market, and translating performance data into clear recommendations on rate changes, mix, and lifecycle strategy Help build the operating cadence between Product + Pricing (hypotheses, experiments, measurement, iteration). Ship high quality product with Engineering + Ops Work hands on with engineers and designers to define, deliver, and iterate solutions safely in a regulated environment. Partner with Operations to reduce avoidable contacts and operational drag through self serve improvements and process simplification. Maintain a high bar for resilience, quality, and customer trust. Contribute to partner linked delivery where relevant Support areas where partner journeys intersect the core platform (e.g., shared capabilities, servicing, funding flows), while keeping the primary focus on direct retail. What success looks like Measurable improvements to achieving our volume needs at expected margins. Constant uplift in end to end funnel and customer lifecycle events (conversion, funding, reinvestment, retention). Faster shipping with fewer incidents and less operational overhead. Strong product contribution to pricing decisions: clearer narratives, cleaner trade offs, stronger measurement. About you Must haves Strong product craft: discovery, problem framing, prioritisation and outcome ownership . Strong understanding of the UK retail savings market, including customer rate sensitivity, aggregator dynamics, reinvestment behaviour, and competitive positioning. Strong commercial judgement and comfort operating within constraints (margin/cost of funds awareness, liquidity/mix implications, portfolio trade offs). Demonstrable quantitative skill: you can define the right metrics, analyse performance, design tests, and make decisions based on evidence. Highly credible with cross functional stakeholders: you can influence Pricing/Finance, align Engineering, and navigate Risk/Compliance and Ops. Data driven: fluent in metrics, experimentation, and honest performance assessment. Excellent written and verbal communication: can distil complex analysis into recommendations and clear decisions. Nice to haves Experience improving customer journeys (onboarding/KYC conversion or reinvestment flows) in savings products. Experience with aggregator/affiliate led acquisition. Experience simplifying operational processes or building scalable servicing journeys. Exposure to or interest in US deposit products is a plus, particularly differences in customer behaviour, regulation, and pricing dynamics. What makes working here better This is a truly hybrid role, offering engineers and product the flexibility to work from home while also providing opportunities to collaborate in person with the team when it adds value. There's no fixed requirement for days in the office, instead, we focus on creating space for engineers & product to engage meaningfully, whether that's in person for whiteboarding sessions or remote for deep focus work. Work life balance - 25 days holiday (plus bank holidays) each year, and enhanced family leave allowances. Competitive salary & equity - We want people to have a serious stake in the business. Good kit - Your choice of the best laptop, running macOS or Ubuntu. Team socials - The opportunity to get to know each other outside of work. Company socials - A chance to catch up and meet new colleagues weekly over informal office breakfasts and dinners on OakNorth - or at our free barista bar every day. Commuter support - We offer the cycle to work & EV scheme.
Head of Technology - 6 Month FTC - Private Equity A global alternative investment manager is seeking an experienced Head of Technology to lead its IT strategy, infrastructure, and operational delivery across an international platform. This is a senior leadership role with responsibility for shaping and delivering the organisation's technology roadmap while ensuring high performing, scalable, and commercially aligned technology operations. The Role The Head of Technology will be responsible for the overall leadership of the firm's IT function, including infrastructure, enterprise systems, vendor management, and technology transformation initiatives. This role combines strategic oversight with operational accountability - ensuring technology enables business growth, supports international operations, and delivers a high-quality user experience across all offices. You will act as the senior technology representative across the business and during investor due diligence processes, providing assurance around systems, resilience, and operational capability. Key Responsibilities Strategic oversight of global IT operations across multiple international offices Ownership of hybrid infrastructure (Azure and on premises environments) Development and execution of the firm's technology roadmap Leadership and management of key outsourced technology partners and vendor ecosystem Oversight of enterprise platforms, including fund administration systems Delivery of business critical technology projects across regions IT budget ownership, forecasting, and cost optimisation Ensuring operational resilience and regulatory readiness (including DORA) Acting as a technology business partner to senior stakeholders across all departments Leading AI and data enablement initiatives, including adoption of Microsoft Fabric, Copilot, and Power BI Supporting investor operational due diligence engagements as the primary technology contact Experience & Background Senior technology leadership experience within private equity, asset management, or broader investment management environments highly desirable Strong hands on knowledge of Microsoft 365 and Microsoft Azure Experience managing hybrid infrastructure environments Proven track record of leading outsourced IT providers and global vendor relationships Experience operating within regulated financial services environments Demonstrable ability to deliver structured technology change within fast paced organisations Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the Job Contract Type: Temporary Focus: IT Management/Senior Appointments Workplace Type: Hybrid Experience Level: Director Location: London Contract Type: Temporary Specialism: Technology & Digital Focus: IT Management/Senior Appointments Industry: Banking Salary: £80,000 - £100,000 per annum Workplace Type: Hybrid Experience Level: Director Location: London Job Reference: WXAXXU-03E90945 Date posted: 12 February 2026 Consultant: Charlie Douds
Mar 04, 2026
Full time
Head of Technology - 6 Month FTC - Private Equity A global alternative investment manager is seeking an experienced Head of Technology to lead its IT strategy, infrastructure, and operational delivery across an international platform. This is a senior leadership role with responsibility for shaping and delivering the organisation's technology roadmap while ensuring high performing, scalable, and commercially aligned technology operations. The Role The Head of Technology will be responsible for the overall leadership of the firm's IT function, including infrastructure, enterprise systems, vendor management, and technology transformation initiatives. This role combines strategic oversight with operational accountability - ensuring technology enables business growth, supports international operations, and delivers a high-quality user experience across all offices. You will act as the senior technology representative across the business and during investor due diligence processes, providing assurance around systems, resilience, and operational capability. Key Responsibilities Strategic oversight of global IT operations across multiple international offices Ownership of hybrid infrastructure (Azure and on premises environments) Development and execution of the firm's technology roadmap Leadership and management of key outsourced technology partners and vendor ecosystem Oversight of enterprise platforms, including fund administration systems Delivery of business critical technology projects across regions IT budget ownership, forecasting, and cost optimisation Ensuring operational resilience and regulatory readiness (including DORA) Acting as a technology business partner to senior stakeholders across all departments Leading AI and data enablement initiatives, including adoption of Microsoft Fabric, Copilot, and Power BI Supporting investor operational due diligence engagements as the primary technology contact Experience & Background Senior technology leadership experience within private equity, asset management, or broader investment management environments highly desirable Strong hands on knowledge of Microsoft 365 and Microsoft Azure Experience managing hybrid infrastructure environments Proven track record of leading outsourced IT providers and global vendor relationships Experience operating within regulated financial services environments Demonstrable ability to deliver structured technology change within fast paced organisations Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates. About the Job Contract Type: Temporary Focus: IT Management/Senior Appointments Workplace Type: Hybrid Experience Level: Director Location: London Contract Type: Temporary Specialism: Technology & Digital Focus: IT Management/Senior Appointments Industry: Banking Salary: £80,000 - £100,000 per annum Workplace Type: Hybrid Experience Level: Director Location: London Job Reference: WXAXXU-03E90945 Date posted: 12 February 2026 Consultant: Charlie Douds
ECRN Regional Manager The British Academy Contract: Full-time, Permanent Location: St James Park, London, SW1 Hybrid, worked flexibly under our hybrid-working policy Salary: £40,926 per annum The British Academy - the UK's national body for the humanities and social sciences - is seeking a Regional Manager to join our friendly and collaborative team in the Research Directorate, providing key support in the delivery of the Early Career Researcher Network. The ECRN Regional Manager will work closely with the Head of ECRN to oversee the day-to-day operations and logistics of the Network. This includes line management of three Regional Coordinators, as well as supporting budget oversight and financial management across all regional activities. You will contribute to the development and implementation of efficient working systems, policies, and processes, and collaborate with the Head of ECRN to identify and resolve operational challenges as they arise. A core responsibility of the role is to lead on the delivery and coordination of ECRN activities. This includes line managing three Regional Coordinators; overseeing and supporting regional clusters; processing invoices and monitoring budgets; preparing reports and updates for internal and external audiences; identifying growth opportunities for the Network; liaising with a range of internal and external stakeholders. The ideal candidate for this role will bring strong project management skills, financial and budget oversight experience, and a background in line management within an office or organisational setting. Strategic thinking, proactivity, and resilience are essential, alongside the ability to prioritise effectively and solve problems in dynamic environments. You will be an excellent communicator, capable of building collaborative relationships with colleagues across the British Academy and beyond, including external facilitators, partners, and stakeholders. Your keen attention to detail, inclusive mindset, and commitment to team-oriented working will be central to maintaining the quality, coherence, and impact of programme delivery. You'll bring clarity, empathy, and professionalism to every interaction, helping shape a collaborative and high-performing environment. Please note that the position will involve travel between ECRN regional clusters to support in-person delivery of training and workshops, alongside regular online engagement. Further information about the ECRN can be found here: About the Academy The British Academy is the UK's national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today's complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy. The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team. Working at the Academy Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow. Find out more about the British Academy , including our Equality, Diversity, and Inclusion Statement. Terms and conditions The British Academy is based at 10-11, Carlton House Terrace, St James Park, London, SW1 - a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week; 34 days' annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension. How to apply We use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using CVs, candidates are asked to answer questions that test skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the hiring panel. We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria. Please contact the HR team at if you have any questions. To find out more about this opportunity and to apply, please visit our recruitment page via the apply button. Applications must be received no later than Midday on Wednesday, 18 March 2026.
Mar 03, 2026
Full time
ECRN Regional Manager The British Academy Contract: Full-time, Permanent Location: St James Park, London, SW1 Hybrid, worked flexibly under our hybrid-working policy Salary: £40,926 per annum The British Academy - the UK's national body for the humanities and social sciences - is seeking a Regional Manager to join our friendly and collaborative team in the Research Directorate, providing key support in the delivery of the Early Career Researcher Network. The ECRN Regional Manager will work closely with the Head of ECRN to oversee the day-to-day operations and logistics of the Network. This includes line management of three Regional Coordinators, as well as supporting budget oversight and financial management across all regional activities. You will contribute to the development and implementation of efficient working systems, policies, and processes, and collaborate with the Head of ECRN to identify and resolve operational challenges as they arise. A core responsibility of the role is to lead on the delivery and coordination of ECRN activities. This includes line managing three Regional Coordinators; overseeing and supporting regional clusters; processing invoices and monitoring budgets; preparing reports and updates for internal and external audiences; identifying growth opportunities for the Network; liaising with a range of internal and external stakeholders. The ideal candidate for this role will bring strong project management skills, financial and budget oversight experience, and a background in line management within an office or organisational setting. Strategic thinking, proactivity, and resilience are essential, alongside the ability to prioritise effectively and solve problems in dynamic environments. You will be an excellent communicator, capable of building collaborative relationships with colleagues across the British Academy and beyond, including external facilitators, partners, and stakeholders. Your keen attention to detail, inclusive mindset, and commitment to team-oriented working will be central to maintaining the quality, coherence, and impact of programme delivery. You'll bring clarity, empathy, and professionalism to every interaction, helping shape a collaborative and high-performing environment. Please note that the position will involve travel between ECRN regional clusters to support in-person delivery of training and workshops, alongside regular online engagement. Further information about the ECRN can be found here: About the Academy The British Academy is the UK's national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today's complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1700 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas; engages the public with fresh thinking and debates; and brings together scholars, government, business, and civil society to influence policy. The Academy currently has five directorates: Communications & Marketing; Development; Policy; Research; and Resources, plus a small Governance & Fellowship Team. Working at the Academy Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow. Find out more about the British Academy , including our Equality, Diversity, and Inclusion Statement. Terms and conditions The British Academy is based at 10-11, Carlton House Terrace, St James Park, London, SW1 - a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week; 34 days' annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension. How to apply We use Applied for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using CVs, candidates are asked to answer questions that test skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the hiring panel. We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria. Please contact the HR team at if you have any questions. To find out more about this opportunity and to apply, please visit our recruitment page via the apply button. Applications must be received no later than Midday on Wednesday, 18 March 2026.
The Sky VIP Lounges Manager will be responsible for ensuring customers visiting a Sky VIP lounge get 'the joy of a better experience' when they go to see the entertainment they love, whilst ensuring that Sky is optimising the Lounges partnership benefits, with robust performance tracking in place to measure success. There are six Sky VIP lounges located in Belfast, Birmingham, Glasgow, Leeds, Manchester and Wembley. What you'll do: Stakeholder & Partnership Management: Build strong relationships with venue teams and partners to deliver premium customer experiences and maximise Sky's partnership rights. Operational Excellence: Oversee end-to-end lounge operations, including SOPs, staffing, F&B, activations, and environment management to ensure seamless delivery. Marketing & Communications: Develop and execute integrated marcomms plans across email, social, web, and in-venue channels to drive engagement. Data & Insights: Analyse customer feedback and competitor research to inform strategy, enhance experiences, and maintain market-leading standards. Financial & Performance Management: Deliver within budget, identify cost efficiencies, and track key metrics to support future strategy and partnership negotiations. Customer Journey Ownership: Manage the full lounge experience from booking to post-event follow-up, ensuring a consistent and exceptional VIP experience. What you'll bring: Proven relationship management experience, with a track record of building and maintaining strong partnerships internally and externally, supported by excellent communication and influencing skills. Experience managing events or venues, with flexibility to travel to six lounge sites (Leeds, Birmingham, Belfast, Manchester, Glasgow, Wembley) at least quarterly, plus occasional evenings/weekends for activations (lieu days provided). Demonstrated ability to work collaboratively in a fast-paced team environment, showing enthusiasm, resilience, and exceptional attention to detail. Strong organisational and project management skills, with experience juggling multiple stakeholders and priorities simultaneously. Commercial mindset with experience in driving customer experience improvements, challenging the status quo, and delivering innovative solutions that maximise partnership value. Solid financial and analytical capability, including experience managing budgets, identifying cost efficiencies, and using data insights to inform strategy and demonstrate ROI. Team overview This role sits within the Marketing, Experiences and Partnerships team in Sky VIP - Sky's loyalty programme. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
The Sky VIP Lounges Manager will be responsible for ensuring customers visiting a Sky VIP lounge get 'the joy of a better experience' when they go to see the entertainment they love, whilst ensuring that Sky is optimising the Lounges partnership benefits, with robust performance tracking in place to measure success. There are six Sky VIP lounges located in Belfast, Birmingham, Glasgow, Leeds, Manchester and Wembley. What you'll do: Stakeholder & Partnership Management: Build strong relationships with venue teams and partners to deliver premium customer experiences and maximise Sky's partnership rights. Operational Excellence: Oversee end-to-end lounge operations, including SOPs, staffing, F&B, activations, and environment management to ensure seamless delivery. Marketing & Communications: Develop and execute integrated marcomms plans across email, social, web, and in-venue channels to drive engagement. Data & Insights: Analyse customer feedback and competitor research to inform strategy, enhance experiences, and maintain market-leading standards. Financial & Performance Management: Deliver within budget, identify cost efficiencies, and track key metrics to support future strategy and partnership negotiations. Customer Journey Ownership: Manage the full lounge experience from booking to post-event follow-up, ensuring a consistent and exceptional VIP experience. What you'll bring: Proven relationship management experience, with a track record of building and maintaining strong partnerships internally and externally, supported by excellent communication and influencing skills. Experience managing events or venues, with flexibility to travel to six lounge sites (Leeds, Birmingham, Belfast, Manchester, Glasgow, Wembley) at least quarterly, plus occasional evenings/weekends for activations (lieu days provided). Demonstrated ability to work collaboratively in a fast-paced team environment, showing enthusiasm, resilience, and exceptional attention to detail. Strong organisational and project management skills, with experience juggling multiple stakeholders and priorities simultaneously. Commercial mindset with experience in driving customer experience improvements, challenging the status quo, and delivering innovative solutions that maximise partnership value. Solid financial and analytical capability, including experience managing budgets, identifying cost efficiencies, and using data insights to inform strategy and demonstrate ROI. Team overview This role sits within the Marketing, Experiences and Partnerships team in Sky VIP - Sky's loyalty programme. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Hybrid role to be based in our Edinburgh or London office. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Reporting into the Chief risk officer (CRO), the head of information security risk role is responsible for the day to day management and continual improvement of the information security management system (ISMS). You will be responsible for designing, implementing, and monitoring Seccl's Information Security Management System (ISMS). You will also provide second line oversight of all security activities at Seccl. On a typical day you will be Shaping and driving our information security strategy alongside the CRO and executive team, ensuring security enables - not slows - our growth. Partnering with Risk to define and embed our security risk appetite, making smart, commercially aware decisions in a fast-moving environment. Evolving and strengthening our ISMS, continuously improving policies, controls and processes as we scale. Owning oversight of third party security reviews and customer due diligence, helping us move quickly while maintaining high standards. Turning security metrics and risk insights into clear, actionable reporting for senior leadership and governance forums. Leading internal audits and control effectiveness reviews, including ISO 27001/27002 controls, with a focus on pragmatism and continuous improvement. Driving resilience across the business - from business continuity and disaster recovery testing to hands on incident oversight and lessons learned. Acting as our Data Protection Officer, championing GDPR compliance, advising on DPIAs and confidently engaging with regulators and data subjects when needed. This role's for you if You hold current CISSP certification. You bring significant experience leading Information/Cyber Security in a regulated environment. You've operated within ICO regulated environments and understand the practical realities of GDPR compliance. You have strong working knowledge of risk methodologies, security frameworks and industry standards. You're comfortable with modern cloud technologies and understand the security considerations that come with them. You're a certified ISO 27001 Lead Auditor and/or Implementer, with hands on experience applying the standard in practice. You have a solid technical foundation in IT or security, allowing you to engage credibly across engineering and leadership teams. This role isn't for you if You rely on a lot of top down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression. You're not comfortable working in a fast paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet. You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen. You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty. What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £110,000 and £130,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies based interview with the hiring manager and Head of operational resilience Second stage - one hour technical interview or assessment with the hiring manager and current Head of information security risk Final stage - 45 mins bar raiser culture based interview with the CTO and Operations director We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
Feb 28, 2026
Full time
Hybrid role to be based in our Edinburgh or London office. About us Seccl is the Octopus-owned embedded investment platform that's on a mission to helping more people to invest - and invest well. We're B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years. We're also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role Reporting into the Chief risk officer (CRO), the head of information security risk role is responsible for the day to day management and continual improvement of the information security management system (ISMS). You will be responsible for designing, implementing, and monitoring Seccl's Information Security Management System (ISMS). You will also provide second line oversight of all security activities at Seccl. On a typical day you will be Shaping and driving our information security strategy alongside the CRO and executive team, ensuring security enables - not slows - our growth. Partnering with Risk to define and embed our security risk appetite, making smart, commercially aware decisions in a fast-moving environment. Evolving and strengthening our ISMS, continuously improving policies, controls and processes as we scale. Owning oversight of third party security reviews and customer due diligence, helping us move quickly while maintaining high standards. Turning security metrics and risk insights into clear, actionable reporting for senior leadership and governance forums. Leading internal audits and control effectiveness reviews, including ISO 27001/27002 controls, with a focus on pragmatism and continuous improvement. Driving resilience across the business - from business continuity and disaster recovery testing to hands on incident oversight and lessons learned. Acting as our Data Protection Officer, championing GDPR compliance, advising on DPIAs and confidently engaging with regulators and data subjects when needed. This role's for you if You hold current CISSP certification. You bring significant experience leading Information/Cyber Security in a regulated environment. You've operated within ICO regulated environments and understand the practical realities of GDPR compliance. You have strong working knowledge of risk methodologies, security frameworks and industry standards. You're comfortable with modern cloud technologies and understand the security considerations that come with them. You're a certified ISO 27001 Lead Auditor and/or Implementer, with hands on experience applying the standard in practice. You have a solid technical foundation in IT or security, allowing you to engage credibly across engineering and leadership teams. This role isn't for you if You rely on a lot of top down direction. Here, you'll have a lot of freedom and ownership of your role, and you'll be expected to shape your own progression. You're not comfortable working in a fast paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet. You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen. You don't like change. You'll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty. What's in it for you We offer a generous mix of benefits for the things that really matter to our people, including: A salary between £110,000 and £130,000 - dependant on experience + reviewed annually 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave Two volunteering days per year Option to work abroad for up to six weeks a year Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget Length of service award - one month paid sabbatical at eight years 6% employer pension contribution, and life assurance Private medical insurance with AXA Health Enhanced Parental leave MacBook and up to £500 home office set up budget £750 per person learning budget Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy Perkbox - Flexi points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing Our culture We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team. Interview process Interviewing is a two way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team): First stage - 45 mins competencies based interview with the hiring manager and Head of operational resilience Second stage - one hour technical interview or assessment with the hiring manager and current Head of information security risk Final stage - 45 mins bar raiser culture based interview with the CTO and Operations director We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out and you should expect to hear back from us within one to two weeks of applying. Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If this sounds like your kind of thing, we encourage you to apply even if you don't tick every box. We'd love to hear from you!
You will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement. You will have some of the following skills and experience; Proven experience in IT support management or solutions engineering leadership, preferably in healthcare, medical imaging, or regulated environments (5+ years, with 3+ in a leadership role). Technical Depth : Strong knowledge of networking, hardware, software troubleshooting, PACS, DICOM/HL7, and image routing solutions. Tool Proficiency : Experience with Microsoft SQL Server, Microsoft Server OS, Microsoft Azure-based installations, and support platforms like Zendesk for issue tracking and resolution. Leadership Skills : Demonstrated ability to lead teams in high-pressure environments, mentor engineers, conduct training, and drive operational/process improvements. Customer Resilience : High self-esteem and resilience to manage demanding client interactions while maintaining trust and delivering results. Core Competencies : Excellent problem-solving, organizational, interpersonal, communication, and motivational skills; ability to thrive under pressure while supporting team well-being. AI Familiarity : Knowledge of AI/ML tools or concepts (e.g., supporting AI-driven support agents or diagnostics).
Feb 27, 2026
Full time
You will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement. You will have some of the following skills and experience; Proven experience in IT support management or solutions engineering leadership, preferably in healthcare, medical imaging, or regulated environments (5+ years, with 3+ in a leadership role). Technical Depth : Strong knowledge of networking, hardware, software troubleshooting, PACS, DICOM/HL7, and image routing solutions. Tool Proficiency : Experience with Microsoft SQL Server, Microsoft Server OS, Microsoft Azure-based installations, and support platforms like Zendesk for issue tracking and resolution. Leadership Skills : Demonstrated ability to lead teams in high-pressure environments, mentor engineers, conduct training, and drive operational/process improvements. Customer Resilience : High self-esteem and resilience to manage demanding client interactions while maintaining trust and delivering results. Core Competencies : Excellent problem-solving, organizational, interpersonal, communication, and motivational skills; ability to thrive under pressure while supporting team well-being. AI Familiarity : Knowledge of AI/ML tools or concepts (e.g., supporting AI-driven support agents or diagnostics).
LocationLondon, England, United Kingdom# Product Owner at N Consulting LtdLocationLondon, England, United KingdomSalary£85 - £90 /yearJob TypeFull-timeDate PostedFebruary 18th, 2026Apply Now Role: Product Owner - Payments Experience: 10years Location: London Work mode: Hybrid Key Responsibilities Product Ownership & Strategy Own the end to end Payment's product vision, roadmap and backlog for B2B clients (banks, DFIs, governments, NGOs, fintechs). Translate Head of Payments' strategic intent into executable product priorities across corridors, rails and platforms. Balance speed, reach and cost with the operational and regulatory realities of CLIENT's markets. Ensure alignment with overall solution strategy laid out by CLIENT. Payments Domain Leadership Drive improvements across cross border payment initiation, routing, settlement, tracking, reconciliation and exception handling. Manage payments tightly coupled with FX execution, pre funding, cut offs and liquidity constraints. Design for multi rail delivery (correspondent banks, local clearing, mobile money, wallets) across Africa, LATAM, APAC, Caribbean and Middle East. Regulatory & Risk Alignment Embed AML, sanctions screening, transaction monitoring and market specific controls directly into product design. Work closely with Compliance, Risk and Ops to ensure solutions are compliant with UK PRA/FCA expectations and local market regulations. Design preventative controls to reduce payment failures, returns and manual repairs. Delivery & Team Leadership Lead a cross functional squad (engineering, ops, QA, analysts) as Product Owner in an agile delivery model. Own sprint planning, prioritisation, acceptance criteria and release readiness. Ensure operational readiness, SLAs and support playbooks are in place before go live. Align with the overall delivery roadmap of CLIENT. Stakeholder & Partner Management Act as the primary product counterpart to internal stakeholders: Payments, Banking, Treasury, Compliance, Operations, Technology and Sales. Engage with external partners including correspondent banks, clearing partners and payment providers to support corridor expansion and resilience. Skills & Experience Essential Strong Product Owner / Product Manager experience in B2B payments or transaction banking . Deep understanding of cross border payments , correspondent banking, and payments into emerging or frontier markets. Hands on experience working with regulated financial institutions and complex compliance environments. Ability to operate across business, technology and operations without losing delivery focus. Experience of having implemented a payments product in a banking or payment processor environment. Highly Desirable Experience with FX linked payments, liquidity management or nostro/vostro considerations. Exposure to API led payment platforms and gateway models. Experience delivering payments transformation or modernization programs. What Success Looks Like Faster, more predictable cross border payments across priority CLIENT corridors. Reduced payment failures, exceptions and operational friction. Clear alignment between payments strategy, product delivery and regulatory obligations. A payments platform that scales CLIENT's B2B business without increasing risk or cost disproportionately.
Feb 27, 2026
Full time
LocationLondon, England, United Kingdom# Product Owner at N Consulting LtdLocationLondon, England, United KingdomSalary£85 - £90 /yearJob TypeFull-timeDate PostedFebruary 18th, 2026Apply Now Role: Product Owner - Payments Experience: 10years Location: London Work mode: Hybrid Key Responsibilities Product Ownership & Strategy Own the end to end Payment's product vision, roadmap and backlog for B2B clients (banks, DFIs, governments, NGOs, fintechs). Translate Head of Payments' strategic intent into executable product priorities across corridors, rails and platforms. Balance speed, reach and cost with the operational and regulatory realities of CLIENT's markets. Ensure alignment with overall solution strategy laid out by CLIENT. Payments Domain Leadership Drive improvements across cross border payment initiation, routing, settlement, tracking, reconciliation and exception handling. Manage payments tightly coupled with FX execution, pre funding, cut offs and liquidity constraints. Design for multi rail delivery (correspondent banks, local clearing, mobile money, wallets) across Africa, LATAM, APAC, Caribbean and Middle East. Regulatory & Risk Alignment Embed AML, sanctions screening, transaction monitoring and market specific controls directly into product design. Work closely with Compliance, Risk and Ops to ensure solutions are compliant with UK PRA/FCA expectations and local market regulations. Design preventative controls to reduce payment failures, returns and manual repairs. Delivery & Team Leadership Lead a cross functional squad (engineering, ops, QA, analysts) as Product Owner in an agile delivery model. Own sprint planning, prioritisation, acceptance criteria and release readiness. Ensure operational readiness, SLAs and support playbooks are in place before go live. Align with the overall delivery roadmap of CLIENT. Stakeholder & Partner Management Act as the primary product counterpart to internal stakeholders: Payments, Banking, Treasury, Compliance, Operations, Technology and Sales. Engage with external partners including correspondent banks, clearing partners and payment providers to support corridor expansion and resilience. Skills & Experience Essential Strong Product Owner / Product Manager experience in B2B payments or transaction banking . Deep understanding of cross border payments , correspondent banking, and payments into emerging or frontier markets. Hands on experience working with regulated financial institutions and complex compliance environments. Ability to operate across business, technology and operations without losing delivery focus. Experience of having implemented a payments product in a banking or payment processor environment. Highly Desirable Experience with FX linked payments, liquidity management or nostro/vostro considerations. Exposure to API led payment platforms and gateway models. Experience delivering payments transformation or modernization programs. What Success Looks Like Faster, more predictable cross border payments across priority CLIENT corridors. Reduced payment failures, exceptions and operational friction. Clear alignment between payments strategy, product delivery and regulatory obligations. A payments platform that scales CLIENT's B2B business without increasing risk or cost disproportionately.
About Finova Finova is the UK's largest financial services technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that's driving innovation, enabling growth and shaping the future of UK lending. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market. About the Role: What will you be doing? We're looking for a Risk & Compliance Officer to provide essential support to the Risk & Compliance function. This role will help maintain key frameworks, ensure accurate documentation, and assist with governance processes. It's an ideal position for someone looking to build a career in risk management and compliance within a dynamic fintech environment. Risk & Compliance Maintain and update risk registers under guidance from senior team members. Complete routine controls and assurance activities to support compliance and risk oversight, ensuring evidence is documented and gaps are escalated Act as the key contact for the Governance, Risk & Compliance (GRC) tool, providing user support and ensuring all data is accurate, up-to-date, and aligned with reporting requirements. Support the coordination of governance meetings, including preparing agendas, collating materials, and recording actions. Assist with tracking risk events and remediation activities, ensuring timely updates in relevant systems. Help maintain risk-related policies, procedures, and Standard Operating Procedures (SOPs). Provide administrative support for internal and external audits, including ISO accreditation processes. ISO Control Framework Support Assist with evidence collection for ISO audits and policy refresh cycles. Help maintain documentation for ISO27001 controls and processes. Coordinate with internal stakeholders to gather audit evidence and ensure consistency in SOPs. Third-Party Risk Management Maintain the third-party register and support onboarding due diligence processes. Assist with scheduling and tracking supplier risk assessments and annual reviews. Carry out oversight assurance activities on third party performance and management Operational Resilience Support Help maintain documentation for Disaster Recovery (DR) and Business Continuity Planning (BCP). Support the collection and organization of Business Impact Assessments (BIAs) and resilience testing evidence. Reporting & Data Management Assist in preparing risk and compliance reports for senior leadership. Support the development of dashboards and reporting tools (e.g., PowerBI) by providing accurate data inputs. About You: In terms of your experience, your attitude is everything, but we'd particularly love to see your: Minimum 8 years in risk management, with at least 5 years in a management role. Proven experience designing and implementing risk and compliance frameworks in low-maturity environments. Strong knowledge of IT control standards (ISO 27001/17, NIST, ITGCs, COBIT). Experience in SaaS or software development environments preferred. Ability to partner with senior stakeholders and influence risk culture across the organization. Excellent analytical, communication, and governance reporting skills. Degree in a relevant field (BA or Masters preferred). Familiarity with operational resilience and third-party risk management frameworks. Self-starter with a proactive mindset and ability to work independently. What We Offer: Hybrid working: At Finova, we believe the best outcomes come from working together - and having the flexibility to work in a way that suits both our people and our business. We operate a hybrid working model, with most teams spending around three days a week in the office and with our customers. This time together helps us stay connected, collaborate more effectively, and solve complex challenges as a team. We also know that flexibility matters. Our approach is designed to support a healthy balance, combining in-person collaboration with the freedom to work remotely where it makes sense. Holiday 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year. Looking After You Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP. Family-Friendly Policies Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss. Extra Perks Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups. Giving Back One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out-we'd love to discuss how your skills and experiences align with our needs.
Feb 27, 2026
Full time
About Finova Finova is the UK's largest financial services technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market. Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts. Be part of a team that's driving innovation, enabling growth and shaping the future of UK lending. For Lenders Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences. Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs - all while staying fully compliant in a fast-moving market. About the Role: What will you be doing? We're looking for a Risk & Compliance Officer to provide essential support to the Risk & Compliance function. This role will help maintain key frameworks, ensure accurate documentation, and assist with governance processes. It's an ideal position for someone looking to build a career in risk management and compliance within a dynamic fintech environment. Risk & Compliance Maintain and update risk registers under guidance from senior team members. Complete routine controls and assurance activities to support compliance and risk oversight, ensuring evidence is documented and gaps are escalated Act as the key contact for the Governance, Risk & Compliance (GRC) tool, providing user support and ensuring all data is accurate, up-to-date, and aligned with reporting requirements. Support the coordination of governance meetings, including preparing agendas, collating materials, and recording actions. Assist with tracking risk events and remediation activities, ensuring timely updates in relevant systems. Help maintain risk-related policies, procedures, and Standard Operating Procedures (SOPs). Provide administrative support for internal and external audits, including ISO accreditation processes. ISO Control Framework Support Assist with evidence collection for ISO audits and policy refresh cycles. Help maintain documentation for ISO27001 controls and processes. Coordinate with internal stakeholders to gather audit evidence and ensure consistency in SOPs. Third-Party Risk Management Maintain the third-party register and support onboarding due diligence processes. Assist with scheduling and tracking supplier risk assessments and annual reviews. Carry out oversight assurance activities on third party performance and management Operational Resilience Support Help maintain documentation for Disaster Recovery (DR) and Business Continuity Planning (BCP). Support the collection and organization of Business Impact Assessments (BIAs) and resilience testing evidence. Reporting & Data Management Assist in preparing risk and compliance reports for senior leadership. Support the development of dashboards and reporting tools (e.g., PowerBI) by providing accurate data inputs. About You: In terms of your experience, your attitude is everything, but we'd particularly love to see your: Minimum 8 years in risk management, with at least 5 years in a management role. Proven experience designing and implementing risk and compliance frameworks in low-maturity environments. Strong knowledge of IT control standards (ISO 27001/17, NIST, ITGCs, COBIT). Experience in SaaS or software development environments preferred. Ability to partner with senior stakeholders and influence risk culture across the organization. Excellent analytical, communication, and governance reporting skills. Degree in a relevant field (BA or Masters preferred). Familiarity with operational resilience and third-party risk management frameworks. Self-starter with a proactive mindset and ability to work independently. What We Offer: Hybrid working: At Finova, we believe the best outcomes come from working together - and having the flexibility to work in a way that suits both our people and our business. We operate a hybrid working model, with most teams spending around three days a week in the office and with our customers. This time together helps us stay connected, collaborate more effectively, and solve complex challenges as a team. We also know that flexibility matters. Our approach is designed to support a healthy balance, combining in-person collaboration with the freedom to work remotely where it makes sense. Holiday 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year. Looking After You Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP. Family-Friendly Policies Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss. Extra Perks Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups. Giving Back One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities. Equal Opportunity Statement We value diversity and are committed to creating an inclusive environment for all employees. If you're passionate about this role but don't meet all the criteria, please reach out-we'd love to discuss how your skills and experiences align with our needs.
Job Title: Senior Head of Health & Safety Events Reporting To: Event Experience Director Function: Event Experience Direct Reports: 3 Location: London Bridge, with UK-wide travel Working Pattern: Hybrid working minimum 2 days per week in the office Hours: Office hours with flexibility required to support events Salary: £90,000 plus 10% performance bonus Role Overview Our client, an events company, is seeking a Senior Head of Health & Safety to provide organisation-wide strategic leadership for health, safety, wellbeing, and compliance across the company, its subsidiaries, and selected partner entities. This role sets the vision for a proactive, prevention-focused safety culture and ensures that all premises, people, and event operations adhere to the highest standards of legal compliance and risk management. The Senior Head of Health & Safety will oversee Event Safety, Security, Traffic Management, Medical functions, and Safeguarding across the client s event portfolio, ensuring safe, compliant, and resilient delivery during planning, build, live, and break phases. The role works closely with event planning teams, freelancers, contractors, and a wide range of external stakeholders. Responsibilities include developing and implementing safe working practices, reviewing and testing contingency plans, and coordinating with blue light services and local councils to deliver secure, compliant, and resilient events. A strong background in events and large-scale operations is essential. Key Responsibilities Strategic Leadership Set and refine the organisational strategy for health and safety across offices, warehouses, event sites, and group companies. Act as principal adviser to the Board, Executive Team, and senior leaders. Lead the development of a unified safety culture built on collaboration and continual improvement. Policy, Governance & Compliance Continue to develop the Group Safety Management System (SMS). Lead creation and assurance of H&S policies for workplace, event, contractor, and incident management. Oversee group audit, inspection, and assurance across the organisation. Ensure compliance with Martyn s Law and building safety legislation. Workplace, Building & Facilities Health & Safety Provide strategic oversight of building safety and facilities-related H&S across offices and warehouses. Partner with the Head of Workspace & Properties to define responsibilities and governance. Oversee fire safety, maintenance-related risk, contractor management, and workspace assessments. Event Safety, Security & Medical Operations Take ownership of emergency response and crisis management for events. Work with the Event Experience Director on business continuity planning to ensure robust preparedness and resilience. Lead the Event Safety & Security Manager, Coordinator, and Medical Manager. Oversee medical governance, provider performance, and operational readiness. Direct family liaison and safeguarding practices in collaboration with the Event Experience Director. Oversee security planning with a focus on protective security measures and counter-terrorism. Maintain planning documentation, RAMS, contingency plans, and compliance with the Purple Guide, Green Guide, and Martyn s Law. Build and maintain strong relationships with Safety Advisory Groups (SAGs), blue light services, and local authorities. Traffic Management Leadership Lead the Traffic Planning Manager and Traffic Management Planner. Oversee traffic plans, road closures, sterile route design, and hostile vehicle mitigation (HVM) deployment. Group-Wide Risk Management Direct risk assessments across offices, warehouses, events, and subsidiaries. Lead investigations and regulatory reporting. Ensure the organisation meets all legal reporting duties, including RIDDOR. Culture, Engagement & Training Champion health and safety training and induction programmes. Mentor managers and build health and safety capability across teams. Required Skills & Experience Essential Level 6 Occupational Health & Safety Diploma. NEBOSH General Certificate (minimum); NEBOSH Diploma preferred. Experience leading health and safety across multi-site organisations, including offices, warehouses, and events. Strong knowledge of CDM regulations, Purple Guide, Green Guide, traffic management, and medical governance. Proven leadership in large-scale event safety planning. Security management experience. Fire safety and environmental experience. Experience working with emergency services, SAGs, and regulators. Desired Level 4 Spectator Safety Safety Officer qualification. Experience supporting subsidiaries or partner companies. Training, mentoring, and coaching experience. Crowd dynamics and mass participation event experience.
Feb 26, 2026
Full time
Job Title: Senior Head of Health & Safety Events Reporting To: Event Experience Director Function: Event Experience Direct Reports: 3 Location: London Bridge, with UK-wide travel Working Pattern: Hybrid working minimum 2 days per week in the office Hours: Office hours with flexibility required to support events Salary: £90,000 plus 10% performance bonus Role Overview Our client, an events company, is seeking a Senior Head of Health & Safety to provide organisation-wide strategic leadership for health, safety, wellbeing, and compliance across the company, its subsidiaries, and selected partner entities. This role sets the vision for a proactive, prevention-focused safety culture and ensures that all premises, people, and event operations adhere to the highest standards of legal compliance and risk management. The Senior Head of Health & Safety will oversee Event Safety, Security, Traffic Management, Medical functions, and Safeguarding across the client s event portfolio, ensuring safe, compliant, and resilient delivery during planning, build, live, and break phases. The role works closely with event planning teams, freelancers, contractors, and a wide range of external stakeholders. Responsibilities include developing and implementing safe working practices, reviewing and testing contingency plans, and coordinating with blue light services and local councils to deliver secure, compliant, and resilient events. A strong background in events and large-scale operations is essential. Key Responsibilities Strategic Leadership Set and refine the organisational strategy for health and safety across offices, warehouses, event sites, and group companies. Act as principal adviser to the Board, Executive Team, and senior leaders. Lead the development of a unified safety culture built on collaboration and continual improvement. Policy, Governance & Compliance Continue to develop the Group Safety Management System (SMS). Lead creation and assurance of H&S policies for workplace, event, contractor, and incident management. Oversee group audit, inspection, and assurance across the organisation. Ensure compliance with Martyn s Law and building safety legislation. Workplace, Building & Facilities Health & Safety Provide strategic oversight of building safety and facilities-related H&S across offices and warehouses. Partner with the Head of Workspace & Properties to define responsibilities and governance. Oversee fire safety, maintenance-related risk, contractor management, and workspace assessments. Event Safety, Security & Medical Operations Take ownership of emergency response and crisis management for events. Work with the Event Experience Director on business continuity planning to ensure robust preparedness and resilience. Lead the Event Safety & Security Manager, Coordinator, and Medical Manager. Oversee medical governance, provider performance, and operational readiness. Direct family liaison and safeguarding practices in collaboration with the Event Experience Director. Oversee security planning with a focus on protective security measures and counter-terrorism. Maintain planning documentation, RAMS, contingency plans, and compliance with the Purple Guide, Green Guide, and Martyn s Law. Build and maintain strong relationships with Safety Advisory Groups (SAGs), blue light services, and local authorities. Traffic Management Leadership Lead the Traffic Planning Manager and Traffic Management Planner. Oversee traffic plans, road closures, sterile route design, and hostile vehicle mitigation (HVM) deployment. Group-Wide Risk Management Direct risk assessments across offices, warehouses, events, and subsidiaries. Lead investigations and regulatory reporting. Ensure the organisation meets all legal reporting duties, including RIDDOR. Culture, Engagement & Training Champion health and safety training and induction programmes. Mentor managers and build health and safety capability across teams. Required Skills & Experience Essential Level 6 Occupational Health & Safety Diploma. NEBOSH General Certificate (minimum); NEBOSH Diploma preferred. Experience leading health and safety across multi-site organisations, including offices, warehouses, and events. Strong knowledge of CDM regulations, Purple Guide, Green Guide, traffic management, and medical governance. Proven leadership in large-scale event safety planning. Security management experience. Fire safety and environmental experience. Experience working with emergency services, SAGs, and regulators. Desired Level 4 Spectator Safety Safety Officer qualification. Experience supporting subsidiaries or partner companies. Training, mentoring, and coaching experience. Crowd dynamics and mass participation event experience.
Verve is a Live Event, Sponsorship and Brand Experience Agency that uses the power of live experience to win the hearts and minds of consumer and business audiences. Established in 1991, Verve is headquartered in Dublin with offices in London and Amsterdam. We have a team of over 120 full time award winning professionals spanning creative, events, sponsorship, activation, entertainment and digital departments. We are a multidisciplinary experience agency recognised for creating and delivering world class experiences for global brands portfolios such as Diageo, Google, LinkedIn, Amazon, Coca-Cola, TikTok and Lululemon. We believe in building long term partnerships with our clients, many of whom have been with us for well over a decade. You will get the opportunity to work across these brands developing high profile, big budget experiential campaigns. You will then have the chance to bring these brands and campaigns to major events, experiences, and festivals. We're a professional, dynamic and ambitious company who are number one in our field. We operate in a creative, nimble and robust business sector, and we are searching for people who are of a similar nature. Location: London (Hybrid) Experience: 8+ Years Sector: B2B Corporate Events, Conferences & Employee Engagement, C-Suite Events The Role: We are looking for a powerhouse Senior Account Director to join our London team. This isn't a role for a bystander; we need a strategic leader who is as comfortable navigating a boardroom as they are a technical production deck. You will be the bridge between high-level client strategy and flawless execution. Managing a portfolio of B2B & B2C accounts, you'll oversee everything from global leadership conferences to large-scale employee engagement events. This role requires a hybrid producer mindset - you must possess the technical/production shorthand to lead teams and the commercial acumen to drive profitability and win new business. This is a highly visible, client-facing role. We are looking for someone who cares about nurturing their team, building fantastic relationships with clients and delivering exceptional work. You'll utilise brilliant project management skills to lead the planning and delivery of a variety of projects / clients. You'll have sound stakeholder coordination skills, and experience working with teams across creative and content, having strategic oversight across multiple event formats, including large scale conferences, C-Suite global retreats, awards ceremonies, afterparties and employee events. Reporting to the Head of Events, you'll lead client growth and pitches and will have proven experience of identifying opportunities, growing accounts and winning new business. It is essential that you have a background working within an Events / Experiential agency and be passionate about driving your team, your accounts, and the work we produce for our clients. Key Responsibilities 1. Client and Internal Management Client Trust: Build and maintain deep relationships with complex, multi-stakeholder clients, acting as a trusted advisor to C-suite leaders. You are a listener who hears between the lines, and understands that communication is everything. You will always ensure that clients are beside you all the way. Influence: Listen to and influence clients and internal stakeholders effectively, preventing and managing conflict 2. Production Expertise Technical Integration: Act as a Hybrid Producer with deep knowledge of AV, stage design, and event technology, ensuring technical solutions are both innovative and feasible. Production Knowledge: Confident in finding the best way to produce a build, you will work closely with internal and external experts in production to find the highest quality, most cost-effective way to create the client's end goal. Supplier Network: Possesses great existing supplier contacts (venues, AV, F&B, fabrication, freelancers) and a deep network of trusted, high-quality production suppliers. Sustainability: Be an internal champion and client expert for sustainable event production. This includes deep knowledge of materiality, responsible logistics, and F&;B choices. Proactively guide clients toward making environmentally and socially responsible decisions Direct Management: Compassionate leader who is ready to help the team grow and learn. Take direct responsibility for three junior team members, serving as their primary line manager. Leads with emotional intelligence, intuition and empathy but can uphold agency values Career Development: Conduct regular appraisals, set clear KPIs, and build bespoke development plans to nurture the next generation of event talent. Inspiring Mentorship: Act as a & lead from the front mentor, sharing your technical and account management expertise to elevate the team's overall output. Team Culture: Assist the Head of Department with broader team management, feeding in on culture, recruitment, onboarding, retention, and spotting/forecasting when additional resources will be required. 4. Growth & New Business Development Pitch Leadership: Lead the end-to-end RFP process, collaborating closely with the Creative team to build 'wow-factor' pitches that win new business. Proposal Design: Translate client briefs into strategic, technically sound, and commercially viable proposals. Pipeline Growth: Proactively identify and pursue new opportunities within the B2B corporate sector to expand the agency's footprint. 5. Commercial Acumen & Profitability Margin Management: Maintain a laser focus on project margins, ensuring every event is delivered profitably without sacrificing quality. Supplier Negotiation: Leverage your industry network to negotiate hard with third-party suppliers, reducing costs and maximising value for both the client and the agency. Financial Oversight: Manage significant budgets (often £1M+) with meticulous accuracy, overseeing everything from initial costing to final reconciliation. Experience & Attributes: Significant B2B Event Experience: Minimum of 8 years in a live events agency environment, specifically focused on B2B corporate sectors. The "Hybrid" Edge: Strong background in production. You should know your way around lighting, ROS, AV, and a complex CAD drawing. Executive Relationships: Proven history of developing and maintaining strong stakeholder relationships at the director/C-suite level. Proven Pitch Winner: A track record of leading and winning high-value RFPs and pitches. Financial Mastery: Expert-level ability to manage seven-figure budgets, execute procurement strategy, negotiate high-value contracts, and deliver strong profit margins. Operational Resilience: A love for being on-site and the demonstrated ability to remain calm, decisive, and authoritative when facing complex challenges under extreme pressure. A True Leader: Exceptional ability to work with and inspire people, leading by example and fostering a positive, solution-oriented atmosphere regardless of the demands. This is not a purely office-based role, you need to love working and travelling to Events across Europe, Asia and USA. The role requires extensive travel, highly flexible working hours, and a commitment to being a senior Verve presence in GB. If you are a proven leader ready to take ownership of one of our most exciting client portfolios, and be a critical leader in growing Verve commercially and culturally please apply. We can't wait to meet you! Contract The contract is based on a full-time position The position is subject to a probationary period of 6 months 20 days paid holiday, plus Bank Holidays. 1 additional day added per year of service up to 25 days. Approximately 5 additional days off over the Christmas/New Year period. Benefits of working at Verve: Working with the best in the business Great company culture (really!) and fantastic office environment Year round CSR programmes and opportunity, Diversity and Inclusion programmes Sustainability Mandate (Verve is IS02012 certified), Volunteering projects, Give Back mentoring experiences Active Social activities Health Insurance after 1 years service Phone bill paid (up to £60 per month) Fully paid loyalty month off after three years of service within the company Access to Employee Assistance Programme with free access to mental health resources Hybrid working. Minimum 3/4 days from the office New Business Incentive Scheme from day one Employee Referral Incentive Policy Season ticket Loans Cycle to work scheme Sustainability Verve is proudly B Corp, ISO 20121 and ISO 14001 certified, and is one of the only agencies to hold these certifications. We work hard to retain this certification and are always looking for new ways to be more sustainable in our workplace and in our events. Great Place To Work Verve has always believed that exceptional work is rooted in an exceptional workplace. We proudly became Great Place to Work certified in September 2025. This certification is based entirely on employee feedback and a review of our culture, affirming the environment we've built at Verve, grounded in trust, inclusion and genuine care for our people. Diversity & Equal Opportunities We are committed to an active Inclusion, Diversity and Equal Opportunities Policy . click apply for full job details
Feb 19, 2026
Full time
Verve is a Live Event, Sponsorship and Brand Experience Agency that uses the power of live experience to win the hearts and minds of consumer and business audiences. Established in 1991, Verve is headquartered in Dublin with offices in London and Amsterdam. We have a team of over 120 full time award winning professionals spanning creative, events, sponsorship, activation, entertainment and digital departments. We are a multidisciplinary experience agency recognised for creating and delivering world class experiences for global brands portfolios such as Diageo, Google, LinkedIn, Amazon, Coca-Cola, TikTok and Lululemon. We believe in building long term partnerships with our clients, many of whom have been with us for well over a decade. You will get the opportunity to work across these brands developing high profile, big budget experiential campaigns. You will then have the chance to bring these brands and campaigns to major events, experiences, and festivals. We're a professional, dynamic and ambitious company who are number one in our field. We operate in a creative, nimble and robust business sector, and we are searching for people who are of a similar nature. Location: London (Hybrid) Experience: 8+ Years Sector: B2B Corporate Events, Conferences & Employee Engagement, C-Suite Events The Role: We are looking for a powerhouse Senior Account Director to join our London team. This isn't a role for a bystander; we need a strategic leader who is as comfortable navigating a boardroom as they are a technical production deck. You will be the bridge between high-level client strategy and flawless execution. Managing a portfolio of B2B & B2C accounts, you'll oversee everything from global leadership conferences to large-scale employee engagement events. This role requires a hybrid producer mindset - you must possess the technical/production shorthand to lead teams and the commercial acumen to drive profitability and win new business. This is a highly visible, client-facing role. We are looking for someone who cares about nurturing their team, building fantastic relationships with clients and delivering exceptional work. You'll utilise brilliant project management skills to lead the planning and delivery of a variety of projects / clients. You'll have sound stakeholder coordination skills, and experience working with teams across creative and content, having strategic oversight across multiple event formats, including large scale conferences, C-Suite global retreats, awards ceremonies, afterparties and employee events. Reporting to the Head of Events, you'll lead client growth and pitches and will have proven experience of identifying opportunities, growing accounts and winning new business. It is essential that you have a background working within an Events / Experiential agency and be passionate about driving your team, your accounts, and the work we produce for our clients. Key Responsibilities 1. Client and Internal Management Client Trust: Build and maintain deep relationships with complex, multi-stakeholder clients, acting as a trusted advisor to C-suite leaders. You are a listener who hears between the lines, and understands that communication is everything. You will always ensure that clients are beside you all the way. Influence: Listen to and influence clients and internal stakeholders effectively, preventing and managing conflict 2. Production Expertise Technical Integration: Act as a Hybrid Producer with deep knowledge of AV, stage design, and event technology, ensuring technical solutions are both innovative and feasible. Production Knowledge: Confident in finding the best way to produce a build, you will work closely with internal and external experts in production to find the highest quality, most cost-effective way to create the client's end goal. Supplier Network: Possesses great existing supplier contacts (venues, AV, F&B, fabrication, freelancers) and a deep network of trusted, high-quality production suppliers. Sustainability: Be an internal champion and client expert for sustainable event production. This includes deep knowledge of materiality, responsible logistics, and F&;B choices. Proactively guide clients toward making environmentally and socially responsible decisions Direct Management: Compassionate leader who is ready to help the team grow and learn. Take direct responsibility for three junior team members, serving as their primary line manager. Leads with emotional intelligence, intuition and empathy but can uphold agency values Career Development: Conduct regular appraisals, set clear KPIs, and build bespoke development plans to nurture the next generation of event talent. Inspiring Mentorship: Act as a & lead from the front mentor, sharing your technical and account management expertise to elevate the team's overall output. Team Culture: Assist the Head of Department with broader team management, feeding in on culture, recruitment, onboarding, retention, and spotting/forecasting when additional resources will be required. 4. Growth & New Business Development Pitch Leadership: Lead the end-to-end RFP process, collaborating closely with the Creative team to build 'wow-factor' pitches that win new business. Proposal Design: Translate client briefs into strategic, technically sound, and commercially viable proposals. Pipeline Growth: Proactively identify and pursue new opportunities within the B2B corporate sector to expand the agency's footprint. 5. Commercial Acumen & Profitability Margin Management: Maintain a laser focus on project margins, ensuring every event is delivered profitably without sacrificing quality. Supplier Negotiation: Leverage your industry network to negotiate hard with third-party suppliers, reducing costs and maximising value for both the client and the agency. Financial Oversight: Manage significant budgets (often £1M+) with meticulous accuracy, overseeing everything from initial costing to final reconciliation. Experience & Attributes: Significant B2B Event Experience: Minimum of 8 years in a live events agency environment, specifically focused on B2B corporate sectors. The "Hybrid" Edge: Strong background in production. You should know your way around lighting, ROS, AV, and a complex CAD drawing. Executive Relationships: Proven history of developing and maintaining strong stakeholder relationships at the director/C-suite level. Proven Pitch Winner: A track record of leading and winning high-value RFPs and pitches. Financial Mastery: Expert-level ability to manage seven-figure budgets, execute procurement strategy, negotiate high-value contracts, and deliver strong profit margins. Operational Resilience: A love for being on-site and the demonstrated ability to remain calm, decisive, and authoritative when facing complex challenges under extreme pressure. A True Leader: Exceptional ability to work with and inspire people, leading by example and fostering a positive, solution-oriented atmosphere regardless of the demands. This is not a purely office-based role, you need to love working and travelling to Events across Europe, Asia and USA. The role requires extensive travel, highly flexible working hours, and a commitment to being a senior Verve presence in GB. If you are a proven leader ready to take ownership of one of our most exciting client portfolios, and be a critical leader in growing Verve commercially and culturally please apply. We can't wait to meet you! Contract The contract is based on a full-time position The position is subject to a probationary period of 6 months 20 days paid holiday, plus Bank Holidays. 1 additional day added per year of service up to 25 days. Approximately 5 additional days off over the Christmas/New Year period. Benefits of working at Verve: Working with the best in the business Great company culture (really!) and fantastic office environment Year round CSR programmes and opportunity, Diversity and Inclusion programmes Sustainability Mandate (Verve is IS02012 certified), Volunteering projects, Give Back mentoring experiences Active Social activities Health Insurance after 1 years service Phone bill paid (up to £60 per month) Fully paid loyalty month off after three years of service within the company Access to Employee Assistance Programme with free access to mental health resources Hybrid working. Minimum 3/4 days from the office New Business Incentive Scheme from day one Employee Referral Incentive Policy Season ticket Loans Cycle to work scheme Sustainability Verve is proudly B Corp, ISO 20121 and ISO 14001 certified, and is one of the only agencies to hold these certifications. We work hard to retain this certification and are always looking for new ways to be more sustainable in our workplace and in our events. Great Place To Work Verve has always believed that exceptional work is rooted in an exceptional workplace. We proudly became Great Place to Work certified in September 2025. This certification is based entirely on employee feedback and a review of our culture, affirming the environment we've built at Verve, grounded in trust, inclusion and genuine care for our people. Diversity & Equal Opportunities We are committed to an active Inclusion, Diversity and Equal Opportunities Policy . click apply for full job details
Overview About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. We're looking for a strategic and hands-on Senior Project Manager to join the UK Leadership Team and reporting to the GM directly to lead the end-to-end planning, coordination and operational delivery of key cross-functional strategic projects & events spanning tech, commercial, VM, store design, marketing, retail, operations, and education alongside major events, retail activations, and store openings across the UK, Pureplay, and Australia/New Zealand. This is a pivotal role, acting as the senior go-to contact for all cross-functional projects in the region. You'll ensure brand standards and operational excellence are met, while driving integrated timelines, managing budgets, and creating process and project toolkits across Marketing, VM, Store Design, Retail Operations, and Commercial. Beyond execution, you'll play a strategic advisory role, partnering with senior leadership to future-proof growth, processes and ways of working. You'll anticipate challenges, identify opportunities, and develop best-practice frameworks that enable scalability and efficiency across regional and global teams. Your ability to think ahead, shape timelines, resource planning, and advise SLT on long-term strategies will be critical to driving growth and resilience in the region. Communication, collaboration, critical thinking and high attention to detail will be at the heart of everything you do. We're looking for someone with exceptional organisational skills, proven experience managing complex cross-functional projects, and a passion for the beauty industry. Responsibilities Lead Distribution & Operational Readiness: Act as the key gatekeeper for all upcoming distribution and CPA milestones. Manage critical timelines and decision points across functions, ensuring smooth internal and external reviews. Oversee operational readiness for new store openings and concessions, including supply chain and logistics coordination. Facilitate Measurement & Reporting: Support in driving post-project and event reviews to capture learnings and implement improvements. Collaboratively collate key KPIs with stakeholders for each activation and operational project, and ensure clear process and accountability mapping. Change Management & Communications: Own communication and integration for strategic initiatives such as tech upgrades, clienteling platforms, and SAP systems. Lead stakeholder engagement and ensure seamless regional adoption. Promotional Calendar & Commercial Moments: Manage promotional timelines, including AOV drivers and key commercial events. Oversee sign-off processes and coordinate cross-functional kick-offs to ensure flawless execution. Budget Governance: Own budget management processes across all functions, ensuring timely reviews and approvals are met within given timeframes. Event & Activation Management Retail Conference & Showcase PM Leadership: Co-lead major retail conference and product showcase events, managing cross-functional CPAs, logistics, presenter coordination, content reviews, and approvals. Act as on-the-day production lead, directing timelines and team responsibilities. Experiential Activations & Pop-Ups: Own CPAs, logistics, and approval timelines to deliver exceptional brand experiences. Act as on-the-day production lead, directing timelines and team responsibilities. Charlotte & Team Tilbury PA Events: Lead planning and execution of Charlotte Tilbury (founder) PA events, managing CPAs, logistics, and approvals. Collaborate closely with global teams to ensure alignment, consistency & approvals. Reporting Relationships Reporting directly into the GM of the region Dotted line to full regional SLT Member of UK/PP/ANZ Lead team Closely collaborates with full UK cross functional team Collaborates with the Global Marketing function Collaborates with Global Tech & Transformation teams No direct reports Skills & Experience Proven experience in event management and retail operations within beauty, fashion, or luxury sectors. Previous senior project management experience Strong project management skills (tools like Asana, ). Financial acumen and governance discipline. Excellent stakeholder management and communication skills. Knowledge of H&S compliance, permits, and risk assessments. Ability to thrive in fast-paced, ambiguous environments. Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves We're a hybrid model with flexibility, allowing you to work how best suits you 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey Financial security and planning with our pension and life assurance for all Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues Bring your furry friend to work with you on our allocated dog friendly days and spaces And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page.
Feb 17, 2026
Full time
Overview About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. We're looking for a strategic and hands-on Senior Project Manager to join the UK Leadership Team and reporting to the GM directly to lead the end-to-end planning, coordination and operational delivery of key cross-functional strategic projects & events spanning tech, commercial, VM, store design, marketing, retail, operations, and education alongside major events, retail activations, and store openings across the UK, Pureplay, and Australia/New Zealand. This is a pivotal role, acting as the senior go-to contact for all cross-functional projects in the region. You'll ensure brand standards and operational excellence are met, while driving integrated timelines, managing budgets, and creating process and project toolkits across Marketing, VM, Store Design, Retail Operations, and Commercial. Beyond execution, you'll play a strategic advisory role, partnering with senior leadership to future-proof growth, processes and ways of working. You'll anticipate challenges, identify opportunities, and develop best-practice frameworks that enable scalability and efficiency across regional and global teams. Your ability to think ahead, shape timelines, resource planning, and advise SLT on long-term strategies will be critical to driving growth and resilience in the region. Communication, collaboration, critical thinking and high attention to detail will be at the heart of everything you do. We're looking for someone with exceptional organisational skills, proven experience managing complex cross-functional projects, and a passion for the beauty industry. Responsibilities Lead Distribution & Operational Readiness: Act as the key gatekeeper for all upcoming distribution and CPA milestones. Manage critical timelines and decision points across functions, ensuring smooth internal and external reviews. Oversee operational readiness for new store openings and concessions, including supply chain and logistics coordination. Facilitate Measurement & Reporting: Support in driving post-project and event reviews to capture learnings and implement improvements. Collaboratively collate key KPIs with stakeholders for each activation and operational project, and ensure clear process and accountability mapping. Change Management & Communications: Own communication and integration for strategic initiatives such as tech upgrades, clienteling platforms, and SAP systems. Lead stakeholder engagement and ensure seamless regional adoption. Promotional Calendar & Commercial Moments: Manage promotional timelines, including AOV drivers and key commercial events. Oversee sign-off processes and coordinate cross-functional kick-offs to ensure flawless execution. Budget Governance: Own budget management processes across all functions, ensuring timely reviews and approvals are met within given timeframes. Event & Activation Management Retail Conference & Showcase PM Leadership: Co-lead major retail conference and product showcase events, managing cross-functional CPAs, logistics, presenter coordination, content reviews, and approvals. Act as on-the-day production lead, directing timelines and team responsibilities. Experiential Activations & Pop-Ups: Own CPAs, logistics, and approval timelines to deliver exceptional brand experiences. Act as on-the-day production lead, directing timelines and team responsibilities. Charlotte & Team Tilbury PA Events: Lead planning and execution of Charlotte Tilbury (founder) PA events, managing CPAs, logistics, and approvals. Collaborate closely with global teams to ensure alignment, consistency & approvals. Reporting Relationships Reporting directly into the GM of the region Dotted line to full regional SLT Member of UK/PP/ANZ Lead team Closely collaborates with full UK cross functional team Collaborates with the Global Marketing function Collaborates with Global Tech & Transformation teams No direct reports Skills & Experience Proven experience in event management and retail operations within beauty, fashion, or luxury sectors. Previous senior project management experience Strong project management skills (tools like Asana, ). Financial acumen and governance discipline. Excellent stakeholder management and communication skills. Knowledge of H&S compliance, permits, and risk assessments. Ability to thrive in fast-paced, ambiguous environments. Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves We're a hybrid model with flexibility, allowing you to work how best suits you 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey Financial security and planning with our pension and life assurance for all Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues Bring your furry friend to work with you on our allocated dog friendly days and spaces And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page.
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Who you are: An experienced HR generalist with a proven track record in managing Retail human resources and partnering with senior business stakeholders. Experience working in a retailer environment is a must. You should have good working knowledge and experience of managing ER cases and formal processes (such as structure changes, performance reviews, contract adjustments etc). You will also have a keen interest in employee engagement and be a key driver of our internal values and culture. Primary objective of the job: As the People Business Partner for Retail, you will take responsibility for providing outstanding People support to colleagues within our Retail sector, across UK, Ireland and Germany by partnering closely with the Head of Retail, Regional and Cluster Managers and Germany Concession Managers. This role is a combination of HR generalist, delivering the core people processes and HR project management to support continuous development. The role will involve leading and developing a team. What you'll be doing: Leadership and Coaching Supporting the Retail leadership team to succeed, by building solid, open and dynamic relationships Building line manager capability by truly understanding stakeholder's accountabilities and barriers and identifying creative tools and mechanisms to support the development of a high performing culture Colleague Engagement Championing colleague engagement by developing innovative ways to drive talent development and staff retention by partnering Retail to identify opportunities and keeping engagement at the heart of everything we do Working alongside key stakeholders to ensure the communication and implementation of projects lands collaboratively and brilliantly Be the voice of Retail by listening to colleagues and rallying relevant areas of the business to support Employee Relations Increasing the capability of your team and line managers to manage ER cases effectively, commercially and in line with our company values, through coaching, training and advising (including disciplinary, grievance, performance management etc.) Identifying common ER trends or patterns and creating proactive solutions to rectify or remedy these for the future Ensuring a consistent approach throughout all business areas by working closely with other People team members Identifying opportunities to enhance and evolve existing or create new policies, processes and procedures to ensure White Stuff stays a great place to work Projects/Strategy/Core Helping create and shape the Retail People Strategy to support evolution and growth Partnering with the Retail leadership team to identify and advise on recommended organisational and change management strategies Ensuring the core People processes (such as Pay Review/ Bonus/ Appraisals) are delivered brilliantly Working alongside line managers and leaders to engage and take ownership of Talent Management and People Planning processes Constantly reviewing why and how we do things to make sure they are innovative, current, fit for purpose and in line with our company values What you'll need: 6 years operational People and ER experience - being able to effectively advise colleagues and partners on day-to-day and longer-term basis on complex People matters Management experience - leading and developing an exceptional People team Relationship building - being able to establish genuine and solid effective relationships that help drive business success Project management - experience of effectively managing ad hoc projects as well as the annual People processes Strategic foresight - the ability to translate existing strategy into operational People Plans, and to contribute towards the development of strategy Creativity and collaborative working - the passion and desire to create great solutions together Authenticity, resilience, adaptability, a fun and engaging outlook and a good sense of humour What we will offer you: As a Retail People Business Partner at White Stuff you will be entitled to an array of great benefits, some of which include: Hybrid working Annual bonus opportunity Up to 25 days holiday per annum, plus bank holidays 2 extra (paid!) days off per year to volunteer in the local community 50% discount Subsidised BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Feb 14, 2026
Full time
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented and like minded and we're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels. Who you are: An experienced HR generalist with a proven track record in managing Retail human resources and partnering with senior business stakeholders. Experience working in a retailer environment is a must. You should have good working knowledge and experience of managing ER cases and formal processes (such as structure changes, performance reviews, contract adjustments etc). You will also have a keen interest in employee engagement and be a key driver of our internal values and culture. Primary objective of the job: As the People Business Partner for Retail, you will take responsibility for providing outstanding People support to colleagues within our Retail sector, across UK, Ireland and Germany by partnering closely with the Head of Retail, Regional and Cluster Managers and Germany Concession Managers. This role is a combination of HR generalist, delivering the core people processes and HR project management to support continuous development. The role will involve leading and developing a team. What you'll be doing: Leadership and Coaching Supporting the Retail leadership team to succeed, by building solid, open and dynamic relationships Building line manager capability by truly understanding stakeholder's accountabilities and barriers and identifying creative tools and mechanisms to support the development of a high performing culture Colleague Engagement Championing colleague engagement by developing innovative ways to drive talent development and staff retention by partnering Retail to identify opportunities and keeping engagement at the heart of everything we do Working alongside key stakeholders to ensure the communication and implementation of projects lands collaboratively and brilliantly Be the voice of Retail by listening to colleagues and rallying relevant areas of the business to support Employee Relations Increasing the capability of your team and line managers to manage ER cases effectively, commercially and in line with our company values, through coaching, training and advising (including disciplinary, grievance, performance management etc.) Identifying common ER trends or patterns and creating proactive solutions to rectify or remedy these for the future Ensuring a consistent approach throughout all business areas by working closely with other People team members Identifying opportunities to enhance and evolve existing or create new policies, processes and procedures to ensure White Stuff stays a great place to work Projects/Strategy/Core Helping create and shape the Retail People Strategy to support evolution and growth Partnering with the Retail leadership team to identify and advise on recommended organisational and change management strategies Ensuring the core People processes (such as Pay Review/ Bonus/ Appraisals) are delivered brilliantly Working alongside line managers and leaders to engage and take ownership of Talent Management and People Planning processes Constantly reviewing why and how we do things to make sure they are innovative, current, fit for purpose and in line with our company values What you'll need: 6 years operational People and ER experience - being able to effectively advise colleagues and partners on day-to-day and longer-term basis on complex People matters Management experience - leading and developing an exceptional People team Relationship building - being able to establish genuine and solid effective relationships that help drive business success Project management - experience of effectively managing ad hoc projects as well as the annual People processes Strategic foresight - the ability to translate existing strategy into operational People Plans, and to contribute towards the development of strategy Creativity and collaborative working - the passion and desire to create great solutions together Authenticity, resilience, adaptability, a fun and engaging outlook and a good sense of humour What we will offer you: As a Retail People Business Partner at White Stuff you will be entitled to an array of great benefits, some of which include: Hybrid working Annual bonus opportunity Up to 25 days holiday per annum, plus bank holidays 2 extra (paid!) days off per year to volunteer in the local community 50% discount Subsidised BUPA Dental Insurance Healthcare cash plan and Life Assurance Interest free season ticket loan Pension Contribution We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
What you'll bring to the team Digital Engineering Director Merlin Technology London / Hybrid B1 Bring Joy. Create Connections. Make Memories. At Merlin Entertainments, we create world-class experiences that bring people together - from LEGOLAND and SEA LIFE to Madame Tussauds and beyond. As part of our ambitious global digital transformation, we're looking for a Digital Engineering Director to lead the technology that powers our guest experience across the world. This is a senior, high-impact leadership role at the heart of our Digital Transformation - shaping the platforms that millions of guests interact with every year. The role Reporting to the VP, Global Engineering, you'll own the end-to-end digital engineering portfolio that underpins Merlin's global guest journey. From mobile apps and interactive kiosks to ticketing, POS, payments, integration, and cloud platforms - this role sets the technical direction and drives delivery at scale. You'll lead multiple high-performing engineering teams and technical leaders, working closely with Product, UX/UI, Operations and Commercial teams to deliver seamless, secure and scalable digital experiences across web, app and on-site touchpoints. This is a role for a strategic technical leader who can operate confidently at board-level and dive deep when needed. What you'll be responsible for Strategic & Technical Leadership Define and execute Merlin's digital engineering strategy, aligned to our business and technology vision Own the multi-year roadmap for all digital platforms, ensuring scalability, security and innovation Partner with senior stakeholders to align engineering delivery with commercial and guest outcomes Architecture & Platform Excellence Provide technical leadership across mobile, web, kiosk, POS, ticketing, integration and cloud platforms Champion modern engineering practices including microservices, API-first and event-driven architectures Lead platform engineering, DevOps, SRE and APIM strategies to ensure reliability and performance Engineering Delivery Own the full software development lifecycle, from ideation through to live operations Champion agile and DevOps ways of working across global engineering teams Manage budgets, vendors and resource planning across the digital portfolio People & Culture Lead, mentor and develop multiple engineering teams, tech leads and managers Build a culture of engineering excellence, innovation, learning and accountability Drive talent development, succession planning and career progression Operational Excellence Ensure high availability, resilience and performance across all digital platforms Oversee incident management, continuous improvement and operational KPIs Ensure compliance with security, data protection and industry standards (e.g. GDPR, PCI-DSS) Qualifications & Experience What we're looking for 10+ years' experience in software engineering, with at least 5 years in senior technical leadership roles Proven experience leading large-scale digital platforms across mobile, e-commerce, ticketing, POS or payments Strong background in cloud platforms (AWS, Azure or GCP), microservices and API management Deep expertise in agile delivery, DevOps, CI/CD and SRE practices Experience leading global, multi-disciplinary engineering teams Strong stakeholder management skills, with the ability to influence technical and non-technical audiences Commercially minded, with a clear understanding of how technology drives customer experience and revenue Experience in retail, hospitality or multi-site international environments is a strong advantage. Our leadership behaviours At Merlin, how you lead matters as much as what you deliver. We're looking for leaders who are: Soulfully Curious - open, inquisitive and always learning Results Focused - accountable, decisive and outcome-driven Extraordinary Teammates - collaborative, inclusive and generous with knowledge Developers of People - passionate about growing talent and building future leaders Why Merlin? You'll be part of a global organisation with iconic brands, ambitious growth plans and a genuine commitment to creating memorable experiences - not just for our guests, but for our people too. If you're excited by large-scale digital platforms, global complexity and the chance to shape the future of guest experience, we'd love to hear from you. Come and help us build the digital experiences behind the magic. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 33 days' holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more! Pay Range Competitive
Feb 13, 2026
Full time
What you'll bring to the team Digital Engineering Director Merlin Technology London / Hybrid B1 Bring Joy. Create Connections. Make Memories. At Merlin Entertainments, we create world-class experiences that bring people together - from LEGOLAND and SEA LIFE to Madame Tussauds and beyond. As part of our ambitious global digital transformation, we're looking for a Digital Engineering Director to lead the technology that powers our guest experience across the world. This is a senior, high-impact leadership role at the heart of our Digital Transformation - shaping the platforms that millions of guests interact with every year. The role Reporting to the VP, Global Engineering, you'll own the end-to-end digital engineering portfolio that underpins Merlin's global guest journey. From mobile apps and interactive kiosks to ticketing, POS, payments, integration, and cloud platforms - this role sets the technical direction and drives delivery at scale. You'll lead multiple high-performing engineering teams and technical leaders, working closely with Product, UX/UI, Operations and Commercial teams to deliver seamless, secure and scalable digital experiences across web, app and on-site touchpoints. This is a role for a strategic technical leader who can operate confidently at board-level and dive deep when needed. What you'll be responsible for Strategic & Technical Leadership Define and execute Merlin's digital engineering strategy, aligned to our business and technology vision Own the multi-year roadmap for all digital platforms, ensuring scalability, security and innovation Partner with senior stakeholders to align engineering delivery with commercial and guest outcomes Architecture & Platform Excellence Provide technical leadership across mobile, web, kiosk, POS, ticketing, integration and cloud platforms Champion modern engineering practices including microservices, API-first and event-driven architectures Lead platform engineering, DevOps, SRE and APIM strategies to ensure reliability and performance Engineering Delivery Own the full software development lifecycle, from ideation through to live operations Champion agile and DevOps ways of working across global engineering teams Manage budgets, vendors and resource planning across the digital portfolio People & Culture Lead, mentor and develop multiple engineering teams, tech leads and managers Build a culture of engineering excellence, innovation, learning and accountability Drive talent development, succession planning and career progression Operational Excellence Ensure high availability, resilience and performance across all digital platforms Oversee incident management, continuous improvement and operational KPIs Ensure compliance with security, data protection and industry standards (e.g. GDPR, PCI-DSS) Qualifications & Experience What we're looking for 10+ years' experience in software engineering, with at least 5 years in senior technical leadership roles Proven experience leading large-scale digital platforms across mobile, e-commerce, ticketing, POS or payments Strong background in cloud platforms (AWS, Azure or GCP), microservices and API management Deep expertise in agile delivery, DevOps, CI/CD and SRE practices Experience leading global, multi-disciplinary engineering teams Strong stakeholder management skills, with the ability to influence technical and non-technical audiences Commercially minded, with a clear understanding of how technology drives customer experience and revenue Experience in retail, hospitality or multi-site international environments is a strong advantage. Our leadership behaviours At Merlin, how you lead matters as much as what you deliver. We're looking for leaders who are: Soulfully Curious - open, inquisitive and always learning Results Focused - accountable, decisive and outcome-driven Extraordinary Teammates - collaborative, inclusive and generous with knowledge Developers of People - passionate about growing talent and building future leaders Why Merlin? You'll be part of a global organisation with iconic brands, ambitious growth plans and a genuine commitment to creating memorable experiences - not just for our guests, but for our people too. If you're excited by large-scale digital platforms, global complexity and the chance to shape the future of guest experience, we'd love to hear from you. Come and help us build the digital experiences behind the magic. Benefits We're growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects - ideal if you're already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 33 days' holiday including bank holidays, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, an Enjoy the Ride pass which entitles you and 5 loved ones unlimited entry into your regional attractions, 25% discount in our retail shops and restaurants and 40% discount on LEGO, plus lots more! Pay Range Competitive
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Enterprise Solutions in Product at Trainline Enterprise & Partner Solutions sits at the heart of how Trainline builds for partners - defining what we build, why it matters, and how it scales across Europe. This portfolio brings together Trainline Partner Solutions and Retail Innovation, combining enterprise-grade platforms with industry-leading innovation that shapes the future of rail retailing. Trainline Partner Solutions powers partner-facing distribution and operational platforms across Europe, serving businesses, technology partners, Travel Management Companies, and Train Operating Companies. Retail Innovation operates at the frontier of rail technology - testing, trialling, and launching new ticketing and retail models that reduce friction, unlock commercial opportunity, and support modal shift to greener travel. Together, this role owns the end-to-end product vision for Trainline's partner ecosystem - from scalable APIs and distribution platforms to next-generation ticketing propositions that become core to both B2B and B2C experiences. Head of Product for Enterprise Solutions at Trainline As the Head of Product for Enterprise Solutions at Trainline, you will We're looking for a Head of Product - Enterprise & Partner Solutions to lead the strategy, delivery, and commercial success of Trainline's partner-facing product portfolio. Operating at senior leadership level, this role sets multi-year product strategy, leads senior product leaders, and works cross-functionally with Engineering, Commercial, Operations, Legal, and external partners to deliver scalable, reliable, and forward-looking solutions that underpin Trainline's B2B growth and strategic industry partnerships. The role balances innovation and experimentation with the operational excellence expected of enterprise platforms - ensuring Trainline remains both a trusted partner and an industry leader. Product Strategy & Vision Set and communicate a clear long-term vision for Trainline Partner Solutions and Retail Innovation, aligned with Trainline's company strategy, commercial priorities, and sustainability ambitions. Own and evolve a multi-pillar product strategy and roadmap spanning distribution platforms and rail retail innovation, balancing partner needs, commercial outcomes, regulatory constraints, and long-term platform health. Lead the product direction for next-generation ticketing, retail and B2B innovations that reduce friction, create competitive advantage, and support modal shift to greener travel. Delivery & Execution Lead the evolution of partner platforms and products to support growth across markets, partners, and operating models. Ensure products are designed for scale, resilience, security, and repeatability across Europe, balancing bespoke partner needs with platform leverage. Ensure experimentation, trials, and pilots are grounded in clear hypotheses, success metrics, and defined pathways to scale across B2B and B2C. Own end-to-end delivery across B2B platforms and innovations, ensuring strong engineering partnership, platform reliability, and a clear path from experimentation to scale. Commercial Impact & Partnerships Ensure product strategy and prioritisation are grounded in partner value, commercial impact, and scalability. Work closely with Commercial teams to support partner acquisition, retention, and revenue growth. Support and shape strategic partner relationships, including Travel Management Companies, corporate customers, and Train Operating Companies. Represent Product in senior commercial, partnership, and investment discussions. Leadership & Organisation Lead, coach, and develop senior product leaders across Partner Solutions and Retail Innovation. Build a high-performing product organisation with strong product craft, customer focus, and accountability. Establish consistent product standards, decision-making frameworks, and ways of working across the portfolio. Act as a role model for Trainline's product principles, values, and leadership behaviours. Act as the senior product voice for Enterprise & Partner Solutions at VP and Exec level, influencing company priorities and investment decisions. We would love to hear from you if you have Essential Extensive experience in senior B2B or partner product leadership roles, owning strategy and delivery for complex, partner-facing portfolios. Proven track record of defining and delivering product strategies at scale in technically complex environments. Strong commercial acumen and experience partnering closely with revenue and growth teams. Experience leading and developing senior product managers and product leaders. Ability to balance innovation and experimentation with operational reliability and regulatory constraints. Excellent stakeholder management skills, including influence at VP and Exec level. Desirable Experience leading B2B platforms, APIs, or distribution products. Experience with partner-facing platforms, white-label solutions, or regulated industries. Background in travel, transport, or marketplace-based businesses. Experience taking early-stage innovations from pilot through to scaled, enterprise-ready products. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn , Instagram and Glassdoor !
Feb 09, 2026
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Enterprise Solutions in Product at Trainline Enterprise & Partner Solutions sits at the heart of how Trainline builds for partners - defining what we build, why it matters, and how it scales across Europe. This portfolio brings together Trainline Partner Solutions and Retail Innovation, combining enterprise-grade platforms with industry-leading innovation that shapes the future of rail retailing. Trainline Partner Solutions powers partner-facing distribution and operational platforms across Europe, serving businesses, technology partners, Travel Management Companies, and Train Operating Companies. Retail Innovation operates at the frontier of rail technology - testing, trialling, and launching new ticketing and retail models that reduce friction, unlock commercial opportunity, and support modal shift to greener travel. Together, this role owns the end-to-end product vision for Trainline's partner ecosystem - from scalable APIs and distribution platforms to next-generation ticketing propositions that become core to both B2B and B2C experiences. Head of Product for Enterprise Solutions at Trainline As the Head of Product for Enterprise Solutions at Trainline, you will We're looking for a Head of Product - Enterprise & Partner Solutions to lead the strategy, delivery, and commercial success of Trainline's partner-facing product portfolio. Operating at senior leadership level, this role sets multi-year product strategy, leads senior product leaders, and works cross-functionally with Engineering, Commercial, Operations, Legal, and external partners to deliver scalable, reliable, and forward-looking solutions that underpin Trainline's B2B growth and strategic industry partnerships. The role balances innovation and experimentation with the operational excellence expected of enterprise platforms - ensuring Trainline remains both a trusted partner and an industry leader. Product Strategy & Vision Set and communicate a clear long-term vision for Trainline Partner Solutions and Retail Innovation, aligned with Trainline's company strategy, commercial priorities, and sustainability ambitions. Own and evolve a multi-pillar product strategy and roadmap spanning distribution platforms and rail retail innovation, balancing partner needs, commercial outcomes, regulatory constraints, and long-term platform health. Lead the product direction for next-generation ticketing, retail and B2B innovations that reduce friction, create competitive advantage, and support modal shift to greener travel. Delivery & Execution Lead the evolution of partner platforms and products to support growth across markets, partners, and operating models. Ensure products are designed for scale, resilience, security, and repeatability across Europe, balancing bespoke partner needs with platform leverage. Ensure experimentation, trials, and pilots are grounded in clear hypotheses, success metrics, and defined pathways to scale across B2B and B2C. Own end-to-end delivery across B2B platforms and innovations, ensuring strong engineering partnership, platform reliability, and a clear path from experimentation to scale. Commercial Impact & Partnerships Ensure product strategy and prioritisation are grounded in partner value, commercial impact, and scalability. Work closely with Commercial teams to support partner acquisition, retention, and revenue growth. Support and shape strategic partner relationships, including Travel Management Companies, corporate customers, and Train Operating Companies. Represent Product in senior commercial, partnership, and investment discussions. Leadership & Organisation Lead, coach, and develop senior product leaders across Partner Solutions and Retail Innovation. Build a high-performing product organisation with strong product craft, customer focus, and accountability. Establish consistent product standards, decision-making frameworks, and ways of working across the portfolio. Act as a role model for Trainline's product principles, values, and leadership behaviours. Act as the senior product voice for Enterprise & Partner Solutions at VP and Exec level, influencing company priorities and investment decisions. We would love to hear from you if you have Essential Extensive experience in senior B2B or partner product leadership roles, owning strategy and delivery for complex, partner-facing portfolios. Proven track record of defining and delivering product strategies at scale in technically complex environments. Strong commercial acumen and experience partnering closely with revenue and growth teams. Experience leading and developing senior product managers and product leaders. Ability to balance innovation and experimentation with operational reliability and regulatory constraints. Excellent stakeholder management skills, including influence at VP and Exec level. Desirable Experience leading B2B platforms, APIs, or distribution products. Experience with partner-facing platforms, white-label solutions, or regulated industries. Background in travel, transport, or marketplace-based businesses. Experience taking early-stage innovations from pilot through to scaled, enterprise-ready products. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn , Instagram and Glassdoor !
Overview C&C Search is recruiting a Head of Administration / Operations for a respected, purpose-led organisation. This is a senior leadership role with influence across the business. The role requires experience in a Not-For-Profit or purpose-led organisation, with responsibilities covering people management and operations. The position offers strong leadership, hybrid working, and an opportunity to shape and lead core operations at a strategic level. What you will do Lead, mentor and develop the operations and administration team, setting clear priorities, objectives and ways of working Oversee the smooth and effective running of all core operational, administrative and office functions Act as a senior escalation point for complex or sensitive operational and administrative matters Serve as the primary internal lead for outsourced HR, Finance and IT providers, ensuring strong governance, service quality and effective controls Manage financial planning, budgeting, forecasting and performance monitoring, working closely with finance partners Oversee workplace management, health and safety, business continuity planning and operational risk management Drive continuous improvement across systems, processes and ways of working to increase efficiency and resilience Support senior leaders to operate effectively by ensuring high-quality executive and organisational support What background and experience is required Proven experience in a similar role is essential, ideally within a not-for-profit, consultancy or purpose-led business Strong financial and commercial acumen, with experience working with a FD or Management accountant to manage budgets, forecasts and financial performance Confident people manager with experience leading and developing small teams Experience working with outsourced HR, Finance and IT partners High levels of discretion, professionalism and emotional intelligence Excellent organisational judgement and stakeholder management skills Advanced MS Office skills, including Excel, Word and PowerPoint A calm, proactive and solutions-focused approach in a fast-paced environment About the organisation This is a well-established, not-for-profit organisation that works closely with senior stakeholders to influence outcomes and deliver long-term impact. The organisation is values-driven, inclusive and purpose-led, with a collaborative and professional culture where employees are trusted, supported and empowered, with a strong emphasis on wellbeing, flexibility and high-quality work. What we offer Position: Head of Administration / Operations - reporting directly to the Chief Executive, with responsibility for leading the operations and administration function and managing a small operations team Salary: £80,000 - £90,000 Hybrid set up: 2 - 3 days in the London office Benefits: Competitive benefits package, inclusive and healthy work-life balance, flexible hybrid working, supportive leadership team, strong organisational values, and a collaborative culture How to apply Please apply online asap if your experience aligns and sounds like you. For this role C&C Search is acting as an employment agency. Diversity and inclusion At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. Our commitment to these values is unwavering - across all our work in recruitment, and in our training and development programmes. C&C Search fosters a culture of inclusion and belonging and is committed to creating a fairer society by partnering with clients who are also committed to inviting diverse perspectives. We work with companies that reflect our communities, where people can bring their authentic selves to work.
Feb 08, 2026
Full time
Overview C&C Search is recruiting a Head of Administration / Operations for a respected, purpose-led organisation. This is a senior leadership role with influence across the business. The role requires experience in a Not-For-Profit or purpose-led organisation, with responsibilities covering people management and operations. The position offers strong leadership, hybrid working, and an opportunity to shape and lead core operations at a strategic level. What you will do Lead, mentor and develop the operations and administration team, setting clear priorities, objectives and ways of working Oversee the smooth and effective running of all core operational, administrative and office functions Act as a senior escalation point for complex or sensitive operational and administrative matters Serve as the primary internal lead for outsourced HR, Finance and IT providers, ensuring strong governance, service quality and effective controls Manage financial planning, budgeting, forecasting and performance monitoring, working closely with finance partners Oversee workplace management, health and safety, business continuity planning and operational risk management Drive continuous improvement across systems, processes and ways of working to increase efficiency and resilience Support senior leaders to operate effectively by ensuring high-quality executive and organisational support What background and experience is required Proven experience in a similar role is essential, ideally within a not-for-profit, consultancy or purpose-led business Strong financial and commercial acumen, with experience working with a FD or Management accountant to manage budgets, forecasts and financial performance Confident people manager with experience leading and developing small teams Experience working with outsourced HR, Finance and IT partners High levels of discretion, professionalism and emotional intelligence Excellent organisational judgement and stakeholder management skills Advanced MS Office skills, including Excel, Word and PowerPoint A calm, proactive and solutions-focused approach in a fast-paced environment About the organisation This is a well-established, not-for-profit organisation that works closely with senior stakeholders to influence outcomes and deliver long-term impact. The organisation is values-driven, inclusive and purpose-led, with a collaborative and professional culture where employees are trusted, supported and empowered, with a strong emphasis on wellbeing, flexibility and high-quality work. What we offer Position: Head of Administration / Operations - reporting directly to the Chief Executive, with responsibility for leading the operations and administration function and managing a small operations team Salary: £80,000 - £90,000 Hybrid set up: 2 - 3 days in the London office Benefits: Competitive benefits package, inclusive and healthy work-life balance, flexible hybrid working, supportive leadership team, strong organisational values, and a collaborative culture How to apply Please apply online asap if your experience aligns and sounds like you. For this role C&C Search is acting as an employment agency. Diversity and inclusion At C&C Search, diversity, equity and inclusion are at the core of who we are and how we operate. Our commitment to these values is unwavering - across all our work in recruitment, and in our training and development programmes. C&C Search fosters a culture of inclusion and belonging and is committed to creating a fairer society by partnering with clients who are also committed to inviting diverse perspectives. We work with companies that reflect our communities, where people can bring their authentic selves to work.