Chaos Group
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
Huzzle
About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary We are hiring a Head of Automation Engineering to serve as the most senior technical leader within the company. This role is ideal for a hands-on engineering leader who thrives in early-stage environments and enjoys building systems, teams, and products from scratch. Key Responsibilities Automation Architecture & Infrastructure Own and scale the company's n8n automation ecosystem, including workflow architecture, orchestration, monitoring, and performance optimization. Design automation infrastructure capable of handling multi-client operational complexity across different ICPs, channels, and campaign structures. Architect the integration layer connecting core operational tools such as Clay, Airtable, HubSpot, Slack, and outbound infrastructure platforms. Build robust error handling, monitoring, alerting, and self-healing mechanisms within automation pipelines. Ensure automation systems remain maintainable, scalable, and resilient as operational volume increases. Product Development & Engineering Build internal platforms and tools that convert operational processes into scalable software products. Develop client-facing automation tools and reporting systems that extend the company's productized service offerings. Own the full-stack development lifecycle from architecture and development to deployment and iteration. Establish engineering standards including code reviews, CI/CD pipelines, testing frameworks, and documentation. AI Systems & Intelligence Layer Design and implement production-grade AI pipelines leveraging models such as Claude and GPT. Build systems that combine AI decision-making with deterministic automation logic. Develop infrastructure for prompt engineering, model evaluation, and system performance monitoring. Optimize AI usage for cost efficiency, reliability, and scalability. Team Leadership & Technical Strategy Build and manage an automation engineering team, including hiring, mentoring, and performance management. Partner directly with the CEO/Founder to translate business strategy into technical execution. Lead sprint planning, backlog prioritization, and technical retrospectives. Make strategic build vs. buy decisions to maintain engineering velocity and competitive advantage. Non-Negotiable Deep production-level experience with n8n automation architecture and workflow design. Strong full-stack development experience with JavaScript / TypeScript, including Node.js backend systems and modern frontend frameworks (React or similar). Proven ability to lead engineering teams while remaining highly hands-on in production code. Experience building AI-powered systems using LLM APIs (Claude, OpenAI, or similar) in real-world production environments. Strong systems architecture skills, including designing scalable, fault-tolerant systems. Experience translating business problems into technical solutions in fast-moving environments. Strongly Preferred Experience building automation systems within agencies, SaaS platforms, or services businesses handling multi-client infrastructure. Experience launching products used by real customers, not just internal tools. Familiarity with modern outbound and automation tools such as Clay, Airtable, HubSpot, Slack APIs, and email infrastructure systems. Experience deploying and managing infrastructure on AWS, GCP, or similar cloud platforms. Experience using AI tools (e.g., Claude or similar) as daily development accelerators. Fully Remote: Work from anywhere with international teams Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals
About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary We are hiring a Head of Automation Engineering to serve as the most senior technical leader within the company. This role is ideal for a hands-on engineering leader who thrives in early-stage environments and enjoys building systems, teams, and products from scratch. Key Responsibilities Automation Architecture & Infrastructure Own and scale the company's n8n automation ecosystem, including workflow architecture, orchestration, monitoring, and performance optimization. Design automation infrastructure capable of handling multi-client operational complexity across different ICPs, channels, and campaign structures. Architect the integration layer connecting core operational tools such as Clay, Airtable, HubSpot, Slack, and outbound infrastructure platforms. Build robust error handling, monitoring, alerting, and self-healing mechanisms within automation pipelines. Ensure automation systems remain maintainable, scalable, and resilient as operational volume increases. Product Development & Engineering Build internal platforms and tools that convert operational processes into scalable software products. Develop client-facing automation tools and reporting systems that extend the company's productized service offerings. Own the full-stack development lifecycle from architecture and development to deployment and iteration. Establish engineering standards including code reviews, CI/CD pipelines, testing frameworks, and documentation. AI Systems & Intelligence Layer Design and implement production-grade AI pipelines leveraging models such as Claude and GPT. Build systems that combine AI decision-making with deterministic automation logic. Develop infrastructure for prompt engineering, model evaluation, and system performance monitoring. Optimize AI usage for cost efficiency, reliability, and scalability. Team Leadership & Technical Strategy Build and manage an automation engineering team, including hiring, mentoring, and performance management. Partner directly with the CEO/Founder to translate business strategy into technical execution. Lead sprint planning, backlog prioritization, and technical retrospectives. Make strategic build vs. buy decisions to maintain engineering velocity and competitive advantage. Non-Negotiable Deep production-level experience with n8n automation architecture and workflow design. Strong full-stack development experience with JavaScript / TypeScript, including Node.js backend systems and modern frontend frameworks (React or similar). Proven ability to lead engineering teams while remaining highly hands-on in production code. Experience building AI-powered systems using LLM APIs (Claude, OpenAI, or similar) in real-world production environments. Strong systems architecture skills, including designing scalable, fault-tolerant systems. Experience translating business problems into technical solutions in fast-moving environments. Strongly Preferred Experience building automation systems within agencies, SaaS platforms, or services businesses handling multi-client infrastructure. Experience launching products used by real customers, not just internal tools. Familiarity with modern outbound and automation tools such as Clay, Airtable, HubSpot, Slack APIs, and email infrastructure systems. Experience deploying and managing infrastructure on AWS, GCP, or similar cloud platforms. Experience using AI tools (e.g., Claude or similar) as daily development accelerators. Fully Remote: Work from anywhere with international teams Career Growth: Join companies in SaaS, MarTech, and B2B services Peer Community: Connect with high-performing sales professionals in our network Ongoing Support: Receive guidance from Huzzle before and after placement Tailored Compensation: Salaries vary by client and candidate preference - we'll match you with options that fit your goals