Frog
Customer Data Analytics - Senior Consultant Why Join frog? Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. frog Data Join our frog data team and help shape the future of data and AI consulting. We help brands unlock the value and power of data and AI - through the lense of customer experience. You'll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. If you're passionate about using data and AI to create smarter, more human experiences, this is your opportunity to lead change and make a difference. An Overview Of The Role We are seeking a skilled Senior Consultant with hands-on experience helping organisations deliver value within customer, marketing or commercial domains through data and insights. The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Additionally, the candidate should have strong project management and people management skills. What We Look For We are seeking a skilled Senior Consultant experienced in one or more data-related roles-such as Data Analyst, Data Scientist, Data Architect, or Data Strategist. You will have a combination of some of the following personal and professional attributes: CX Data & Insights SME - Hands-on experience working with data within behaviour analytics, marketing, CRM, commercial, web, CDPs or product analytics with core focus in customer experience. Familiar with a range of 1st, 2nd and 3rd party data sources - including transactional/EPOS, digital, retailer, social, loyalty etc Delivery Excellence - Experience developing and implementing insight solutions, MarTech / data driven CX solutions or ML/AL solutions. Proven experience owning workstreams including planning, execution, and successful delivery of insights or AI/ML POCs, MVPs and production grade solutions. Data Visualisation Experience - Utilise visualisation tools such as Power BI or Tableau to present data insights effectively. Cloud expertise - Knowledge of cloud platforms (e.g. AWS, GCP, Azure) and tools for data analytics or data science, and experience with data modelling and data management Collaborative team player- Collaborate with cross-functional teams to understand business challenges and create valuables products/solutions Excellent Communicator - Strong written communication, presentation and data driven storytelling skills, with the ability to communicate complex ideas clearly to stakeholders Innovative Mind - A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space It Would Be a Bonus If You Have Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector). Familiarity with Agentic AI Client delivery experience (for either internal or external customers) Familiarity with data analytics tools or programming languages (such as Python, SQL or R) Familiarity with ethical considerations and best practices in data analytics, AI and data science. People Manager -People management skills, including mentoring, guiding, and developing junior team members. Need To Know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Customer Data Analytics - Senior Consultant Why Join frog? Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community-and the world at large. frog Data Join our frog data team and help shape the future of data and AI consulting. We help brands unlock the value and power of data and AI - through the lense of customer experience. You'll work at the intersection our solutions focus on CX Data and AI, strategy, activation & personalisation, analytics, insights, measurement and advanced data science, turning complex data into transformative solutions that drive real impact. If you're passionate about using data and AI to create smarter, more human experiences, this is your opportunity to lead change and make a difference. An Overview Of The Role We are seeking a skilled Senior Consultant with hands-on experience helping organisations deliver value within customer, marketing or commercial domains through data and insights. The ideal candidate will have extensive experience in one (or more) of the following areas: customer behaviour analytics, marketing, commercial, web, or product analytics, and possess domain knowledge in marketing, customer, digital, and commercial sectors. Additionally, the candidate should have strong project management and people management skills. What We Look For We are seeking a skilled Senior Consultant experienced in one or more data-related roles-such as Data Analyst, Data Scientist, Data Architect, or Data Strategist. You will have a combination of some of the following personal and professional attributes: CX Data & Insights SME - Hands-on experience working with data within behaviour analytics, marketing, CRM, commercial, web, CDPs or product analytics with core focus in customer experience. Familiar with a range of 1st, 2nd and 3rd party data sources - including transactional/EPOS, digital, retailer, social, loyalty etc Delivery Excellence - Experience developing and implementing insight solutions, MarTech / data driven CX solutions or ML/AL solutions. Proven experience owning workstreams including planning, execution, and successful delivery of insights or AI/ML POCs, MVPs and production grade solutions. Data Visualisation Experience - Utilise visualisation tools such as Power BI or Tableau to present data insights effectively. Cloud expertise - Knowledge of cloud platforms (e.g. AWS, GCP, Azure) and tools for data analytics or data science, and experience with data modelling and data management Collaborative team player- Collaborate with cross-functional teams to understand business challenges and create valuables products/solutions Excellent Communicator - Strong written communication, presentation and data driven storytelling skills, with the ability to communicate complex ideas clearly to stakeholders Innovative Mind - A strong interest and experience with the latest advancements in data, AI, machine learning, and data science space It Would Be a Bonus If You Have Experience in primary growth sectors; CPR (Consumer Products & Retail), ETU (Energy, Utilities, and Telecommunications), and PS (Public Sector). Familiarity with Agentic AI Client delivery experience (for either internal or external customers) Familiarity with data analytics tools or programming languages (such as Python, SQL or R) Familiarity with ethical considerations and best practices in data analytics, AI and data science. People Manager -People management skills, including mentoring, guiding, and developing junior team members. Need To Know We don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. About Capgemini Invent Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Infinity
Manchester, Lancashire
Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: Hybrid 4.5 day working week (Half day Fridays) About Infinity We are building the next generation of call intelligence and AI-driven insight platforms. Over the next three years, our focus is on evolving from a strong analytics foundation into an outcome-driven, API-first platform that embeds intelligence directly into customer workflows. This is an opportunity to join us at a pivotal stage. You'll help shape both how we build and what we build, working on systems that process high-volume, high-value data and increasingly leverage AI and automation to deliver measurable customer and business outcomes. We value pragmatic engineering, clear thinking, and continuous learning. Our teams are small, autonomous, and outcome-focused, with a strong emphasis on quality, ownership, and collaboration. We are entering our next growth phase - investing in AI-powered platform scalability, operational excellence and maturity, and cost-efficient growth to support our long-term strategy and enterprise ambitions. The Role As Head of DevOps, you will lead Infinity's cloud, infrastructure, and platform reliability functions, ensuring that our systems are secure, scalable, observable, and continuously deployable. You will shape and execute the DevOps and Platform Engineering strategy, enabling high-velocity software delivery with best-in-class automation, observability, and DORA-driven performance metrics. Reporting to the CTO, you will manage a small but high-impact team of two DevOps/SRE Engineers, working closely with the other teams within the Product & Engineering (P&E) organisation to build the next-generation operational foundation for Infinity's AI-driven SaaS platform. About You This should include the 4 to 5 key Infinity behaviours needed for the role eg: To succeed in Infinity and this role you need to be able to work smart, hard and with a positive energy. You work at pace always looking for ways to improve things and with an eye on the results. You are a creative thinker who dares to do things differently. Being a team player is essential. In Infinity that means being open, honest, consistent and fair and contributing to a sense of purpose and positive team morale. Key Responsibilities Strategy & Leadership Define and execute Infinity's DevOps and Platform Engineering roadmap aligned with product and engineering strategy. Lead and mentor two DevOps/SRE Engineers, developing a culture of automation, reliability, and continuous improvement. Drive adoption of DORA metrics (Deployment Frequency, Lead Time for Change, MTTR, Change Failure Rate) as core operational KPIs. Partner with the Head of Engineering and CTO to set and deliver uptime, scalability, and efficiency objectives. Infrastructure & Cloud Management Own the design, governance, and optimisation of AWS-based infrastructure, ensuring scalability, cost efficiency, and resilience. Champion Infrastructure as Code (IaC) using Terraform and Puppet for environment provisioning, configuration, and compliance automation. Lead the management and optimisation of serverless and event-driven architectures, leveraging AWS Lambda, API Gateway, and related services. Oversee cloud cost management, performance tuning, and disaster recovery planning. CI/CD & Automation Oversee the design and continuous improvement of CI/CD pipelines (GitHub Actions) to ensure rapid, low-risk deployments. Embed automated testing, code quality gates, and policy-as-code enforcement. Implement progressive delivery techniques such as blue/green and canary deployments to reduce risk. Integrate DevSecOps practices, automating security scanning, dependency management, and compliance checks. Observability, Reliability & Incident Management Establish and maintain platform-wide observability through dashboards, alerts, SLOs, SLIs, and SLAs. Use modern observability stacks (e.g. Prometheus, Grafana, Datadog, ELK) for proactive monitoring and root cause analysis. Lead post-incident reviews and ensure continuous improvement through robust RCA and feedback loops. Own and report on service reliability metrics (availability, latency, throughput, error rates) to leadership. Security, Compliance & Governance Ensure DevOps practices uphold ISO 27001, PCI-DSS, GDPR, and other relevant compliance standards. Oversee secrets management, identity and access controls, and vulnerability scanning across environments. Partner with the Head of Engineering to ensure continuous compliance and audit readiness. Embed DevSecOps principles to automate compliance validation and shift security left in the development lifecycle. Collaboration & Reporting Collaborate with the other teams within the P&E organisation, including Product, Solutions, Data, Engineering and Quality, to ensure smooth integration between development, deployment, and operations. Provide regular operational reports on uptime, incident performance, DORA metrics, and infrastructure efficiency. Work closely with the Head of Engineering on roadmap alignment, capacity planning, and continuous improvement initiatives. Key Competencies & Experience 7+ years' experience in DevOps, SRE, or infrastructure roles, including 3+ years in a leadership or senior technical capacity. Proven expertise in AWS (Lambda, EC2, RDS, S3, CloudWatch, Route53) and IaC (Terraform, Puppet, or Pulumi). Strong knowledge of CI/CD tooling, observability stacks, and cloud security best practices. Demonstrated experience applying DORA metrics and improving delivery performance. Deep understanding of network security, identity management, and compliance frameworks (ISO 27001, PCI-DSS, SOC2, GDPR). Excellent collaboration, communication, and problem-solving skills, with a mindset for automation and continuous improvement. Desirable Experience supporting AI/ML or real-time analytics workloads. AWS Certified DevOps Engineer, or equivalent certification. Experience within MarTech, call-tracking, or voice analytics SaaS environments. Prior involvement in ISO 27001 and PCI-DSS certification or audit evidence processes. Benefits you can enjoy 4.5 day working week (Half day every Friday- 1pm finish) 25 days holiday (with the option to buy up to an additional 5 days per year) Private single medical insurance Employee Assistance Programme Life Assurance (4x Salary) Enhanced Maternity and Paternity Pay Tech Scheme Loan (of up to £2,000 per year) Ride to Work Scheme Season Ticket Loan Dedicated annual company and team social budget At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you
Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: Hybrid 4.5 day working week (Half day Fridays) About Infinity We are building the next generation of call intelligence and AI-driven insight platforms. Over the next three years, our focus is on evolving from a strong analytics foundation into an outcome-driven, API-first platform that embeds intelligence directly into customer workflows. This is an opportunity to join us at a pivotal stage. You'll help shape both how we build and what we build, working on systems that process high-volume, high-value data and increasingly leverage AI and automation to deliver measurable customer and business outcomes. We value pragmatic engineering, clear thinking, and continuous learning. Our teams are small, autonomous, and outcome-focused, with a strong emphasis on quality, ownership, and collaboration. We are entering our next growth phase - investing in AI-powered platform scalability, operational excellence and maturity, and cost-efficient growth to support our long-term strategy and enterprise ambitions. The Role As Head of DevOps, you will lead Infinity's cloud, infrastructure, and platform reliability functions, ensuring that our systems are secure, scalable, observable, and continuously deployable. You will shape and execute the DevOps and Platform Engineering strategy, enabling high-velocity software delivery with best-in-class automation, observability, and DORA-driven performance metrics. Reporting to the CTO, you will manage a small but high-impact team of two DevOps/SRE Engineers, working closely with the other teams within the Product & Engineering (P&E) organisation to build the next-generation operational foundation for Infinity's AI-driven SaaS platform. About You This should include the 4 to 5 key Infinity behaviours needed for the role eg: To succeed in Infinity and this role you need to be able to work smart, hard and with a positive energy. You work at pace always looking for ways to improve things and with an eye on the results. You are a creative thinker who dares to do things differently. Being a team player is essential. In Infinity that means being open, honest, consistent and fair and contributing to a sense of purpose and positive team morale. Key Responsibilities Strategy & Leadership Define and execute Infinity's DevOps and Platform Engineering roadmap aligned with product and engineering strategy. Lead and mentor two DevOps/SRE Engineers, developing a culture of automation, reliability, and continuous improvement. Drive adoption of DORA metrics (Deployment Frequency, Lead Time for Change, MTTR, Change Failure Rate) as core operational KPIs. Partner with the Head of Engineering and CTO to set and deliver uptime, scalability, and efficiency objectives. Infrastructure & Cloud Management Own the design, governance, and optimisation of AWS-based infrastructure, ensuring scalability, cost efficiency, and resilience. Champion Infrastructure as Code (IaC) using Terraform and Puppet for environment provisioning, configuration, and compliance automation. Lead the management and optimisation of serverless and event-driven architectures, leveraging AWS Lambda, API Gateway, and related services. Oversee cloud cost management, performance tuning, and disaster recovery planning. CI/CD & Automation Oversee the design and continuous improvement of CI/CD pipelines (GitHub Actions) to ensure rapid, low-risk deployments. Embed automated testing, code quality gates, and policy-as-code enforcement. Implement progressive delivery techniques such as blue/green and canary deployments to reduce risk. Integrate DevSecOps practices, automating security scanning, dependency management, and compliance checks. Observability, Reliability & Incident Management Establish and maintain platform-wide observability through dashboards, alerts, SLOs, SLIs, and SLAs. Use modern observability stacks (e.g. Prometheus, Grafana, Datadog, ELK) for proactive monitoring and root cause analysis. Lead post-incident reviews and ensure continuous improvement through robust RCA and feedback loops. Own and report on service reliability metrics (availability, latency, throughput, error rates) to leadership. Security, Compliance & Governance Ensure DevOps practices uphold ISO 27001, PCI-DSS, GDPR, and other relevant compliance standards. Oversee secrets management, identity and access controls, and vulnerability scanning across environments. Partner with the Head of Engineering to ensure continuous compliance and audit readiness. Embed DevSecOps principles to automate compliance validation and shift security left in the development lifecycle. Collaboration & Reporting Collaborate with the other teams within the P&E organisation, including Product, Solutions, Data, Engineering and Quality, to ensure smooth integration between development, deployment, and operations. Provide regular operational reports on uptime, incident performance, DORA metrics, and infrastructure efficiency. Work closely with the Head of Engineering on roadmap alignment, capacity planning, and continuous improvement initiatives. Key Competencies & Experience 7+ years' experience in DevOps, SRE, or infrastructure roles, including 3+ years in a leadership or senior technical capacity. Proven expertise in AWS (Lambda, EC2, RDS, S3, CloudWatch, Route53) and IaC (Terraform, Puppet, or Pulumi). Strong knowledge of CI/CD tooling, observability stacks, and cloud security best practices. Demonstrated experience applying DORA metrics and improving delivery performance. Deep understanding of network security, identity management, and compliance frameworks (ISO 27001, PCI-DSS, SOC2, GDPR). Excellent collaboration, communication, and problem-solving skills, with a mindset for automation and continuous improvement. Desirable Experience supporting AI/ML or real-time analytics workloads. AWS Certified DevOps Engineer, or equivalent certification. Experience within MarTech, call-tracking, or voice analytics SaaS environments. Prior involvement in ISO 27001 and PCI-DSS certification or audit evidence processes. Benefits you can enjoy 4.5 day working week (Half day every Friday- 1pm finish) 25 days holiday (with the option to buy up to an additional 5 days per year) Private single medical insurance Employee Assistance Programme Life Assurance (4x Salary) Enhanced Maternity and Paternity Pay Tech Scheme Loan (of up to £2,000 per year) Ride to Work Scheme Season Ticket Loan Dedicated annual company and team social budget At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you
Jagex Ltd
Cambridge, Cambridgeshire
Overview Location: Cambridge, UK - Hybrid (This position can accommodate flexible working options. However, candidates must be able to work onsite at our Cambridge office as required.) We're looking for a Director of Data Products to lead the architecture, engineering and governance of scalable data platforms across Jagex. This is a strategic leadership role responsible for transforming raw operational data into trusted, accessible data products that enable analytics, support real-time systems and unlock AI use cases across the business. Leading a team of Data Engineers within our Data & Insights function, you'll shape the platform strategy that underpins insight, intelligence and integrity across Jagex - ensuring we build for scale, reliability and the future. What you'll be doing Data Architecture and Engineering Leadership Design and evolve Jagex's analytical data platform to support scale, reliability and extensibility across games, subscriptions and commercial models Transform raw operational data into trusted, well-documented, accessible data products used across the company Embed "data-by-design" principles across technology and product teams to solve issues at source Evaluate technologies and vendors to ensure scalable, cost-effective platform decisions Partner closely with BI and Data Science teams to ensure efficient transformation for dashboards and models Integrate the analytical platform into wider tech transformations across martech, fintech and game tech DataOps, Governance and Quality Lead DataOps initiatives to improve quality, reliability, observability and process robustness Champion governance, privacy and security best practices across the organisation Represent Data & Insights in governance forums and ensure regulatory compliance Drive a culture where data accuracy, completeness and timeliness are non-negotiable Evolve Data Engineering from operational processing to strategic enablement of decision-making AI Enablement and Team Leadership Build the foundations for AI/ML at scale - feature stores, model repositories, deployment frameworks and ML Ops governance Support productionisation of AI and machine learning initiatives across the business Lead implementation of real-time anti-cheat and fraud detection systems to protect game integrity Balance transformation delivery with business-critical operational requirements Mentor and develop engineers and cross-functional teams, fostering best-in-class technical practices What we're looking for We're seeking a strategic data leader who combines architectural vision with delivery discipline. You'll have experience building scalable data platforms in transformation environments, with the foresight to design for long-term reliability; not just short-term fixes. You'll bring: Deep experience in modern data engineering (ETL/ELT, pipelines, real-time streaming) Strong DataOps expertise (monitoring, quality metrics, remediation across source systems) Experience productionising AI/ML solutions at scale Platform and architecture strategy experience (cloud or hybrid environments) Governance, security and compliance leadership Experience in real-time systems (anti-cheat, fraud detection or similar) Background supporting analytics-driven business teams Experience in large-scale, consumer digital environments (gaming, fintech, streaming, e-commerce, adtech) Gaming experience - particularly telemetry and player engagement - is advantageous but not essential. Most importantly, you are an enabler: someone who empowers teams with trusted data, enables intelligent systems, and protects player experience through scalable architecture. What we offer Private Healthcare, including Dental Plan Minimum 6% Pension contributions Life Insurance Discretionary annual performance bonus Enhanced family leave policies from day 1 Flexible working hours 25 days annual leave + Bank holidays & the option to buy/sell holidays About Jagex We are Jagex: The RuneScape Company - home to one of gaming's most enduring success stories. We create deep, community-powered games with worlds that evolve, inspire, and endure. Our flagship MMORPG franchise, RuneScape has welcomed over 300 million player accounts, inspiring generations of players across PC and mobile for 25 years. As we begin our 26th year, we are accelerating our strategy to expand RuneScape into a broader ecosystem of forever games and connected experiences, grounded in a renewed commitment to integrity and fair play. This includes the reduction of monetisation mechanics, as well as the launch of RuneScape: DragonWilds into Steam Early Access in 2025 representing a major step in building a multi-genre future for the RuneScape universe. We remain focused on building enduring worlds, empowering player-led innovation, and laying the foundations for the boldest era in RuneScape's history. For more information, visit . Headquartered in Cambridge, United Kingdom, we are home to passionate creators, storytellers, engineers, and even a few dreamers, all united by a single mission to shape the future of online worlds and empower players to make them their own. We're looking for people to join us who share our ambitions and values. We foster an inclusive workplace built on trust, autonomy, and a shared passion for creating experiences which inspire our communities. Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers' Heroes by striving to understand our team and player needs, and We Seize The Day by making the most of every opportunity. Join us. The next era of RuneScape - and the next chapter of Jagex: The RuneScape Company - starts now. We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability. If you require any reasonable adjustments to support you during the recruitment process, please let us know when you're invited to interview.
Overview Location: Cambridge, UK - Hybrid (This position can accommodate flexible working options. However, candidates must be able to work onsite at our Cambridge office as required.) We're looking for a Director of Data Products to lead the architecture, engineering and governance of scalable data platforms across Jagex. This is a strategic leadership role responsible for transforming raw operational data into trusted, accessible data products that enable analytics, support real-time systems and unlock AI use cases across the business. Leading a team of Data Engineers within our Data & Insights function, you'll shape the platform strategy that underpins insight, intelligence and integrity across Jagex - ensuring we build for scale, reliability and the future. What you'll be doing Data Architecture and Engineering Leadership Design and evolve Jagex's analytical data platform to support scale, reliability and extensibility across games, subscriptions and commercial models Transform raw operational data into trusted, well-documented, accessible data products used across the company Embed "data-by-design" principles across technology and product teams to solve issues at source Evaluate technologies and vendors to ensure scalable, cost-effective platform decisions Partner closely with BI and Data Science teams to ensure efficient transformation for dashboards and models Integrate the analytical platform into wider tech transformations across martech, fintech and game tech DataOps, Governance and Quality Lead DataOps initiatives to improve quality, reliability, observability and process robustness Champion governance, privacy and security best practices across the organisation Represent Data & Insights in governance forums and ensure regulatory compliance Drive a culture where data accuracy, completeness and timeliness are non-negotiable Evolve Data Engineering from operational processing to strategic enablement of decision-making AI Enablement and Team Leadership Build the foundations for AI/ML at scale - feature stores, model repositories, deployment frameworks and ML Ops governance Support productionisation of AI and machine learning initiatives across the business Lead implementation of real-time anti-cheat and fraud detection systems to protect game integrity Balance transformation delivery with business-critical operational requirements Mentor and develop engineers and cross-functional teams, fostering best-in-class technical practices What we're looking for We're seeking a strategic data leader who combines architectural vision with delivery discipline. You'll have experience building scalable data platforms in transformation environments, with the foresight to design for long-term reliability; not just short-term fixes. You'll bring: Deep experience in modern data engineering (ETL/ELT, pipelines, real-time streaming) Strong DataOps expertise (monitoring, quality metrics, remediation across source systems) Experience productionising AI/ML solutions at scale Platform and architecture strategy experience (cloud or hybrid environments) Governance, security and compliance leadership Experience in real-time systems (anti-cheat, fraud detection or similar) Background supporting analytics-driven business teams Experience in large-scale, consumer digital environments (gaming, fintech, streaming, e-commerce, adtech) Gaming experience - particularly telemetry and player engagement - is advantageous but not essential. Most importantly, you are an enabler: someone who empowers teams with trusted data, enables intelligent systems, and protects player experience through scalable architecture. What we offer Private Healthcare, including Dental Plan Minimum 6% Pension contributions Life Insurance Discretionary annual performance bonus Enhanced family leave policies from day 1 Flexible working hours 25 days annual leave + Bank holidays & the option to buy/sell holidays About Jagex We are Jagex: The RuneScape Company - home to one of gaming's most enduring success stories. We create deep, community-powered games with worlds that evolve, inspire, and endure. Our flagship MMORPG franchise, RuneScape has welcomed over 300 million player accounts, inspiring generations of players across PC and mobile for 25 years. As we begin our 26th year, we are accelerating our strategy to expand RuneScape into a broader ecosystem of forever games and connected experiences, grounded in a renewed commitment to integrity and fair play. This includes the reduction of monetisation mechanics, as well as the launch of RuneScape: DragonWilds into Steam Early Access in 2025 representing a major step in building a multi-genre future for the RuneScape universe. We remain focused on building enduring worlds, empowering player-led innovation, and laying the foundations for the boldest era in RuneScape's history. For more information, visit . Headquartered in Cambridge, United Kingdom, we are home to passionate creators, storytellers, engineers, and even a few dreamers, all united by a single mission to shape the future of online worlds and empower players to make them their own. We're looking for people to join us who share our ambitions and values. We foster an inclusive workplace built on trust, autonomy, and a shared passion for creating experiences which inspire our communities. Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers' Heroes by striving to understand our team and player needs, and We Seize The Day by making the most of every opportunity. Join us. The next era of RuneScape - and the next chapter of Jagex: The RuneScape Company - starts now. We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability. If you require any reasonable adjustments to support you during the recruitment process, please let us know when you're invited to interview.