Prestigious opportunity with a world leading Global Investment Management company for a Technical Lead for our Applications Engineering - Marketing Technology area. Key to the development and running of the European websites, onboarding and servicing of our professional investors, we are inviting you to join our success story, based in our Manchester office 3 days a week. As our Technical Lead, you will work with exciting and leading technologies within a microservice architecture including Angular, Node JS, HTML, JavaScript, Java, CSS and infrastructure on Amazon Web Services (AWS), CI/CD best practices and an incline towards test driven development (TDD). You will be responsible for:- Providing expert level technical direction for complex MarTech projects involving AEM, AEP, Adobe Target, and related integrations. Leading design, development, and implementation efforts across multiple platforms. Leading services and direction, providing technical expertise and completing complex development, design, implementation, architecture design specification, and maintenance activities. Ensuring the viability of IT deliverables. Identifying potential solutions and approving technical solutions proposed by team members. Working closely with marketing teams, consultants, and technology partners to deliver scalable solutions. Creating and maintaining detailed technical documentation, including architecture diagrams, integration guides, and operational procedures. Ensure documentation is clear, accurate, and accessible Identifying opportunities to enhance marketing technology capabilities through new tools, methodologies, and automation Conducting code reviews, testing, and validation to ensure functionality, security, and compliance with IT and Information Security policies If you possess a combination of the following skills, then LETS TALK! Full stack development background with Java, JavaScript, HTML, CSS, SQL and modern frameworks Familiarity with microservice architecture, API design, and integration patterns Knowledge of AWS services and cloud-based deployment models Strong understanding of CI/CD pipelines (GitHub), OOP/SOLID, Agile methodologies, and test-driven development Excellent documentation skills and ability to create clear technical standards Preferred expertise in Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target Preferred experience in Python programming language Strong analytical, verbal, and written communication skills Ability to lead cross-functional teams and manage multiple priorities effectively In return, you will be rewarded with an enviable working environment in our luxurious City Centre office, an extensive benefits package encompassing a 25% bonus and partnership payment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 30, 2026
Full time
Prestigious opportunity with a world leading Global Investment Management company for a Technical Lead for our Applications Engineering - Marketing Technology area. Key to the development and running of the European websites, onboarding and servicing of our professional investors, we are inviting you to join our success story, based in our Manchester office 3 days a week. As our Technical Lead, you will work with exciting and leading technologies within a microservice architecture including Angular, Node JS, HTML, JavaScript, Java, CSS and infrastructure on Amazon Web Services (AWS), CI/CD best practices and an incline towards test driven development (TDD). You will be responsible for:- Providing expert level technical direction for complex MarTech projects involving AEM, AEP, Adobe Target, and related integrations. Leading design, development, and implementation efforts across multiple platforms. Leading services and direction, providing technical expertise and completing complex development, design, implementation, architecture design specification, and maintenance activities. Ensuring the viability of IT deliverables. Identifying potential solutions and approving technical solutions proposed by team members. Working closely with marketing teams, consultants, and technology partners to deliver scalable solutions. Creating and maintaining detailed technical documentation, including architecture diagrams, integration guides, and operational procedures. Ensure documentation is clear, accurate, and accessible Identifying opportunities to enhance marketing technology capabilities through new tools, methodologies, and automation Conducting code reviews, testing, and validation to ensure functionality, security, and compliance with IT and Information Security policies If you possess a combination of the following skills, then LETS TALK! Full stack development background with Java, JavaScript, HTML, CSS, SQL and modern frameworks Familiarity with microservice architecture, API design, and integration patterns Knowledge of AWS services and cloud-based deployment models Strong understanding of CI/CD pipelines (GitHub), OOP/SOLID, Agile methodologies, and test-driven development Excellent documentation skills and ability to create clear technical standards Preferred expertise in Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target Preferred experience in Python programming language Strong analytical, verbal, and written communication skills Ability to lead cross-functional teams and manage multiple priorities effectively In return, you will be rewarded with an enviable working environment in our luxurious City Centre office, an extensive benefits package encompassing a 25% bonus and partnership payment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Application Engineering Technical Lead - II Role Summary The technology team at Vanguard is key to the development and running of the European websites, onboarding and servicing of our professional investors. We work with exciting and leading technologies within a microservice architecture including Angular, Node JS, HTML, JavaScript, Java, CSS and infrastructure on Amazon Web Services (AWS), CI/CD best practices and an incline towards test driven development (TDD). You can expect to have a visible role implementing changes to complex processes that are at the center of Vanguard's technology strategy. Candidates should be interested in a fast paced group that builds, supports, and enhances global applications. In this role you will Provide expert level technical direction for complex MarTech projects involving AEM, AEP, Adobe Target, and related integrations. Lead design, development, and implementation efforts across multiple platforms. Lead services and direction, provides technical expertise and completes complex development, design, implementation, architecture design specification, and maintenance activities. Ensure the viability of IT deliverables. Recommending development options and approve the team's technical deliverables. Conduct testing, including functionality, technical limitations, and security. Identify potential solutions and approves technical solutions proposed by team members. Elevates complex technical issues to IT experts. Resolves technical problems discovered by testers and internal clients. Respond to and resolve technical issues in a timely manner. Research issues and perform root cause analysis. Anticipates technology problems and prevents them. Work closely with marketing teams, consultants, and technology partners to deliver scalable solutions. Communicate technical implications of business requirements and influence decision making. Define and enforce architectural standards, ensuring solutions align with Vanguard's technology strategy. Maintain governance frameworks and documentation for integrations, workflows, and data models. Create and maintain detailed technical documentation, including architecture diagrams, integration guides, and operational procedures. Ensure documentation is clear, accurate, and accessible. Identify opportunities to enhance marketing technology capabilities through new tools, methodologies, and automation. Conduct code reviews, testing, and validation to ensure functionality, security, and compliance with IT and Information Security policies. Participate in special projects and perform other duties as assigned. What it takes Proven related work experience including development experience. Undergraduate degree or equivalent combination of training and experience although a graduate degree is preferred. Experience with Java, JavaScript, HTML, CSS, SQL and modern frameworks. Familiarity with microservice architecture, API design, and integration patterns. Knowledge of AWS services and cloud based deployment models. Strong understanding of CI/CD pipelines (GitHub), OOP/SOLID, Agile methodologies, and test driven development. Excellent documentation skills and ability to create clear technical standards. Preferred expertise in Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target. Preferred experience in Python programming language. Strong analytical, verbal, and written communication skills. Ability to lead cross functional teams and manage multiple priorities effectively. Special Factors Vanguard is not offering sponsorship for this position. This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday). Why Vanguard? Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low cost, uncomplicated investments. It's what we stand for: value to investors. Inclusion Statement Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Our commitment to equal employment opportunity Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform if you need assistance completing this application or to otherwise participate in the application process. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in person learning, collaboration, and connection. We believe our mission driven and highly collaborative culture is a critical enabler to support long term client outcomes and enrich the employee experience. highly collaborative culture is a critical enabler to support long term client outcomes and enrich the employee experience.
Apr 23, 2026
Full time
Application Engineering Technical Lead - II Role Summary The technology team at Vanguard is key to the development and running of the European websites, onboarding and servicing of our professional investors. We work with exciting and leading technologies within a microservice architecture including Angular, Node JS, HTML, JavaScript, Java, CSS and infrastructure on Amazon Web Services (AWS), CI/CD best practices and an incline towards test driven development (TDD). You can expect to have a visible role implementing changes to complex processes that are at the center of Vanguard's technology strategy. Candidates should be interested in a fast paced group that builds, supports, and enhances global applications. In this role you will Provide expert level technical direction for complex MarTech projects involving AEM, AEP, Adobe Target, and related integrations. Lead design, development, and implementation efforts across multiple platforms. Lead services and direction, provides technical expertise and completes complex development, design, implementation, architecture design specification, and maintenance activities. Ensure the viability of IT deliverables. Recommending development options and approve the team's technical deliverables. Conduct testing, including functionality, technical limitations, and security. Identify potential solutions and approves technical solutions proposed by team members. Elevates complex technical issues to IT experts. Resolves technical problems discovered by testers and internal clients. Respond to and resolve technical issues in a timely manner. Research issues and perform root cause analysis. Anticipates technology problems and prevents them. Work closely with marketing teams, consultants, and technology partners to deliver scalable solutions. Communicate technical implications of business requirements and influence decision making. Define and enforce architectural standards, ensuring solutions align with Vanguard's technology strategy. Maintain governance frameworks and documentation for integrations, workflows, and data models. Create and maintain detailed technical documentation, including architecture diagrams, integration guides, and operational procedures. Ensure documentation is clear, accurate, and accessible. Identify opportunities to enhance marketing technology capabilities through new tools, methodologies, and automation. Conduct code reviews, testing, and validation to ensure functionality, security, and compliance with IT and Information Security policies. Participate in special projects and perform other duties as assigned. What it takes Proven related work experience including development experience. Undergraduate degree or equivalent combination of training and experience although a graduate degree is preferred. Experience with Java, JavaScript, HTML, CSS, SQL and modern frameworks. Familiarity with microservice architecture, API design, and integration patterns. Knowledge of AWS services and cloud based deployment models. Strong understanding of CI/CD pipelines (GitHub), OOP/SOLID, Agile methodologies, and test driven development. Excellent documentation skills and ability to create clear technical standards. Preferred expertise in Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target. Preferred experience in Python programming language. Strong analytical, verbal, and written communication skills. Ability to lead cross functional teams and manage multiple priorities effectively. Special Factors Vanguard is not offering sponsorship for this position. This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday). Why Vanguard? Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low cost, uncomplicated investments. It's what we stand for: value to investors. Inclusion Statement Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Our commitment to equal employment opportunity Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform if you need assistance completing this application or to otherwise participate in the application process. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in person learning, collaboration, and connection. We believe our mission driven and highly collaborative culture is a critical enabler to support long term client outcomes and enrich the employee experience. highly collaborative culture is a critical enabler to support long term client outcomes and enrich the employee experience.
Application Engineering Technical Lead - II Role Summary The technology team at Vanguard is key to the development and running of the European websites, onboarding and servicing of our professional investors. We work with exciting and leading technologies within a microservice architecture including Angular, Node JS, HTML, JavaScript, Java, CSS and infrastructure on Amazon Web Services (AWS), CI/CD best practices and an incline towards test driven development (TDD). You can expect to have a visible role implementing changes to complex processes that are at the center of Vanguard's technology strategy. Candidates should be interested in a fast-paced group that builds, supports, and enhances global applications. In this role you will • Provide expert level technical direction for complex MarTech projects involving AEM, AEP, Adobe Target, and related integrations. Lead design, development, and implementation efforts across multiple platforms. Lead services and direction, provides technical expertise and completes complex development, design, implementation, architecture design specification, and maintenance activities • Ensure the viability of IT deliverables. Recommending development options and approve the team's technical deliverables. Conduct testing, including functionality, technical limitations, and security • Identify potential solutions and approves technical solutions proposed by team members. Elevates complex technical issues to IT experts. Resolves technical problems discovered by testers and internal clients • Respond to and resolve technical issues in a timely manner. Research issues and perform root cause analysis. Anticipates technology problems and prevents them • Work closely with marketing teams, consultants, and technology partners to deliver scalable solutions. Communicate technical implications of business requirements and influence decision-making • Define and enforce architectural standards, ensuring solutions align with Vanguard's technology strategy. Maintain governance frameworks and documentation for integrations, workflows, and data models • Create and maintain detailed technical documentation, including architecture diagrams, integration guides, and operational procedures. Ensure documentation is clear, accurate, and accessible • Identify opportunities to enhance marketing technology capabilities through new tools, methodologies, and automation • Conduct code reviews, testing, and validation to ensure functionality, security, and compliance with IT and Information Security policies • Participates in special projects and performs other duties as assigned What it takes • Proven related work experience including development experience • Undergraduate degree or equivalent combination of training and experience although a graduate degree is preferred • Experience with Java, JavaScript, HTML, CSS, SQL and modern frameworks • Familiarity with microservice architecture, API design, and integration patterns • Knowledge of AWS services and cloud-based deployment models • Strong understanding of CI/CD pipelines (GitHub), OOP/SOLID, Agile methodologies, and test-driven development • Excellent documentation skills and ability to create clear technical standards • Preferred expertise in Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target • Preferred experience in Python programming language • Strong analytical, verbal, and written communication skills • Ability to lead cross-functional teams and manage multiple priorities effectively Special Factors • Vanguard is not offering sponsorship for this position • This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday) Why Vanguard? Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. It's what we stand for: value to investors. Inclusion Statement Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Our commitment to equal employment opportunity Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform if you need assistance completing this application or to otherwise participate in the application process. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in- person learning, collaboration, and connection. We believe our mission-driven and mailto: highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Apr 15, 2026
Full time
Application Engineering Technical Lead - II Role Summary The technology team at Vanguard is key to the development and running of the European websites, onboarding and servicing of our professional investors. We work with exciting and leading technologies within a microservice architecture including Angular, Node JS, HTML, JavaScript, Java, CSS and infrastructure on Amazon Web Services (AWS), CI/CD best practices and an incline towards test driven development (TDD). You can expect to have a visible role implementing changes to complex processes that are at the center of Vanguard's technology strategy. Candidates should be interested in a fast-paced group that builds, supports, and enhances global applications. In this role you will • Provide expert level technical direction for complex MarTech projects involving AEM, AEP, Adobe Target, and related integrations. Lead design, development, and implementation efforts across multiple platforms. Lead services and direction, provides technical expertise and completes complex development, design, implementation, architecture design specification, and maintenance activities • Ensure the viability of IT deliverables. Recommending development options and approve the team's technical deliverables. Conduct testing, including functionality, technical limitations, and security • Identify potential solutions and approves technical solutions proposed by team members. Elevates complex technical issues to IT experts. Resolves technical problems discovered by testers and internal clients • Respond to and resolve technical issues in a timely manner. Research issues and perform root cause analysis. Anticipates technology problems and prevents them • Work closely with marketing teams, consultants, and technology partners to deliver scalable solutions. Communicate technical implications of business requirements and influence decision-making • Define and enforce architectural standards, ensuring solutions align with Vanguard's technology strategy. Maintain governance frameworks and documentation for integrations, workflows, and data models • Create and maintain detailed technical documentation, including architecture diagrams, integration guides, and operational procedures. Ensure documentation is clear, accurate, and accessible • Identify opportunities to enhance marketing technology capabilities through new tools, methodologies, and automation • Conduct code reviews, testing, and validation to ensure functionality, security, and compliance with IT and Information Security policies • Participates in special projects and performs other duties as assigned What it takes • Proven related work experience including development experience • Undergraduate degree or equivalent combination of training and experience although a graduate degree is preferred • Experience with Java, JavaScript, HTML, CSS, SQL and modern frameworks • Familiarity with microservice architecture, API design, and integration patterns • Knowledge of AWS services and cloud-based deployment models • Strong understanding of CI/CD pipelines (GitHub), OOP/SOLID, Agile methodologies, and test-driven development • Excellent documentation skills and ability to create clear technical standards • Preferred expertise in Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Target • Preferred experience in Python programming language • Strong analytical, verbal, and written communication skills • Ability to lead cross-functional teams and manage multiple priorities effectively Special Factors • Vanguard is not offering sponsorship for this position • This is a hybrid position and would require you to work in the office 3 days per week (Tuesday, Wednesday & Thursday) Why Vanguard? Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments. It's what we stand for: value to investors. Inclusion Statement Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing." We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values. When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. Our commitment to equal employment opportunity Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform if you need assistance completing this application or to otherwise participate in the application process. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in- person learning, collaboration, and connection. We believe our mission-driven and mailto: highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
Apr 07, 2026
Full time
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location. Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos' solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high-quality visual content across ecommerce and in-store experiences. Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales). Key Responsibilities: Manage a defined portfolio of mid-market and enterprise accounts. Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal. Build and execute structured Success Plans aligned to customer KPIs. Drive strong product adoption across Cylindo modules. Monitor account health, proactively manage churn risk and prepare renewal forecasts. Run regular business reviews with senior stakeholders. Identify upsell and cross-sell opportunities and qualify them for Sales. Coordinate cross-functionally with Sales, Product, Integration and Support teams. Deliver training and enablement to ensure customers achieve measurable outcomes. Capture customer insights to inform product and commercial strategy. Who You Are: 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Experience managing renewals and protecting revenue. Commercially aware and comfortable discussing value. Strong stakeholder management skills. Data-driven and proactive. What Success Looks Like: High Gross Retention Rate. Accurate renewal forecasting. Strong adoption across portfolio. Consistent identification of qualified expansion opportunities. Positive customer advocacy. If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
