Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours) Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining accuracy in documentation. What We're Looking For: To excel in this role, you should possess: Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries. Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally. PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel. Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions. Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations. Why Join Us? Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career. Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged. Ready to Make a Difference? If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 17, 2026
Contractor
Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours) Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining accuracy in documentation. What We're Looking For: To excel in this role, you should possess: Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries. Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally. PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel. Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions. Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations. Why Join Us? Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career. Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged. Ready to Make a Difference? If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours) Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining accuracy in documentation. What We're Looking For: To excel in this role, you should possess: Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries. Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally. PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel. Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions. Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations. Why Join Us? Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career. Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged. Ready to Make a Difference? If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 17, 2026
Contractor
Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours) Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining accuracy in documentation. What We're Looking For: To excel in this role, you should possess: Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries. Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally. PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel. Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions. Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations. Why Join Us? Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career. Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged. Ready to Make a Difference? If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours) Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining accuracy in documentation. What We're Looking For: To excel in this role, you should possess: Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries. Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally. PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel. Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions. Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations. Why Join Us? Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career. Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged. Ready to Make a Difference? If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 17, 2026
Contractor
Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours) Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining accuracy in documentation. What We're Looking For: To excel in this role, you should possess: Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries. Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally. PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel. Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions. Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations. Why Join Us? Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career. Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged. Ready to Make a Difference? If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours) Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining accuracy in documentation. What We're Looking For: To excel in this role, you should possess: Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries. Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally. PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel. Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions. Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations. Why Join Us? Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career. Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged. Ready to Make a Difference? If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 17, 2026
Contractor
Join Our Team as a Contact Centre Agent - working from home! Welsh Speaking Role Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent! Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pm (between these hours) Who We Are: We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care. What You'll Do: As a Contact Centre Agent, your primary responsibilities will include: Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude. Delivering high-quality customer service while adhering to established procedures and service levels. Using your initiative to source information and provide effective solutions for our customers. Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery. Completing call wrap-up tasks efficiently, maintaining accuracy in documentation. What We're Looking For: To excel in this role, you should possess: Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries. Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience. Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally. PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel. Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions. Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations. Why Join Us? Career Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career. Supportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged. Ready to Make a Difference? If you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
PRISON CUSTODY OFFICER HMP & YOI PARC, BRIDGEND, CF35 6AP Permanent, Full Time (40 hours per week with various shifts) Starting Salary £30,267.00 After 1 Years' service £31,036.50 After 3 Years' service £32,319.00 After 5 Years' service £33,858.00 Upon successful completion of your first 12 months service and final probation, you will receive a £1000 bonus Benefits: Company Pension, annual leave entitlement of 264 hours per year inc Bank Holidays, free on-site parking, staff canteen, free uniform, access to High Street Shop discounts and extensive training and development. Make a Difference Every Day We are looking for Prison Custody Officers (PCOs) who are excellent communicators, resilient, and good listeners. PCOs are essential to the effective operation of our prisons. We welcome applications from all backgrounds as long as you have integrity, resilience, and strong communication skills. No specific qualifications or experience are needed. The people in your care will have a variety of different needs and it will be your role to ensure those individuals are treated with dignity and respect and helped to find a new way of life whilst maintaining a safe, secure and structured environment. Our Philosophy Our prisons aim to rehabilitate offenders and prepare them for reintegration into society. We strive to normalise prison conditions and create a safe environment for both staff and prisoners. About the role You will ensure that prisoners are treated with dignity and respect while maintaining a safe and secure environment. You will play a key role in providing structure and routine, ensuring prisoners attend work and education, and follow the prison regime. You will have a number of key responsibilities that assist Prisoner reform, as well as playing a key role in providing prisoners with structure and routine, making sure they get to work in the morning, are actively engaging in education and the prison regime and are secure in their cell in the evening. Completing paperwork and reports Maintaining restrictions on prisoners' liberty while protecting their rights Ensuring prisoners receive their regime and privileges Reducing risks to security Controlling incidents and emergencies, which may include using Control and Restraint and Body Worn Video Cameras Promoting a rehabilitative culture and teamwork Challenging poor behaviour and promoting positive behaviour Encouraging prisoners to participate in purposeful activity and address their offending behaviour Responding to substance misuse Providing first aid, such as CPR Assessing risk and vulnerability of prisoners and referring them to social care if needed Assisting prisoners with neurodiverse needs Assessing healthcare needs in an emergency Holding weekly one-on-one sessions for vulnerable prisoners Conducting welfare checks Assessing risk of self-harm or suicide Supporting prisoners' mental wellbeing Training and Development We provide comprehensive training for 10 weeks, including Control & Restraint, First Aid, Interpersonal skills, and Health & Safety. We also have a Development Pathway for career advancement. In addition, we have recently launched our Development Pathway, which provides clear career development from Prison Custody Officer through to middle manager, should that also be of interest to you. Equality and Diversity We encourage applications from all backgrounds and are a fully inclusive employer. We are happy to discuss any reasonable adjustments. Safeguarding G4S CaRS is committed to safeguarding and promoting the wellbeing of children and adults at risk. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. Our Team Our team makes a real difference and we encourage new ways of working to improve safety and better support prisoners. You will find a secure, friendly, and professional working environment with all the support and training you need to build a successful career. Additional Information We encourage applications from Welsh speaking candidates. These vacancies are subject to a 5 year checkable history and strict vetting standards. You must be eligible to work in the UK The £1000 bonus will be paid in your salary upon completion of your first 12 months service and providing you have successfully completed your probationary period. G4S is the International business of Allied Universal, the world's leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit . In the UK, the company has an extensive network of offices and more than 31,000 employees.
Feb 16, 2026
Full time
PRISON CUSTODY OFFICER HMP & YOI PARC, BRIDGEND, CF35 6AP Permanent, Full Time (40 hours per week with various shifts) Starting Salary £30,267.00 After 1 Years' service £31,036.50 After 3 Years' service £32,319.00 After 5 Years' service £33,858.00 Upon successful completion of your first 12 months service and final probation, you will receive a £1000 bonus Benefits: Company Pension, annual leave entitlement of 264 hours per year inc Bank Holidays, free on-site parking, staff canteen, free uniform, access to High Street Shop discounts and extensive training and development. Make a Difference Every Day We are looking for Prison Custody Officers (PCOs) who are excellent communicators, resilient, and good listeners. PCOs are essential to the effective operation of our prisons. We welcome applications from all backgrounds as long as you have integrity, resilience, and strong communication skills. No specific qualifications or experience are needed. The people in your care will have a variety of different needs and it will be your role to ensure those individuals are treated with dignity and respect and helped to find a new way of life whilst maintaining a safe, secure and structured environment. Our Philosophy Our prisons aim to rehabilitate offenders and prepare them for reintegration into society. We strive to normalise prison conditions and create a safe environment for both staff and prisoners. About the role You will ensure that prisoners are treated with dignity and respect while maintaining a safe and secure environment. You will play a key role in providing structure and routine, ensuring prisoners attend work and education, and follow the prison regime. You will have a number of key responsibilities that assist Prisoner reform, as well as playing a key role in providing prisoners with structure and routine, making sure they get to work in the morning, are actively engaging in education and the prison regime and are secure in their cell in the evening. Completing paperwork and reports Maintaining restrictions on prisoners' liberty while protecting their rights Ensuring prisoners receive their regime and privileges Reducing risks to security Controlling incidents and emergencies, which may include using Control and Restraint and Body Worn Video Cameras Promoting a rehabilitative culture and teamwork Challenging poor behaviour and promoting positive behaviour Encouraging prisoners to participate in purposeful activity and address their offending behaviour Responding to substance misuse Providing first aid, such as CPR Assessing risk and vulnerability of prisoners and referring them to social care if needed Assisting prisoners with neurodiverse needs Assessing healthcare needs in an emergency Holding weekly one-on-one sessions for vulnerable prisoners Conducting welfare checks Assessing risk of self-harm or suicide Supporting prisoners' mental wellbeing Training and Development We provide comprehensive training for 10 weeks, including Control & Restraint, First Aid, Interpersonal skills, and Health & Safety. We also have a Development Pathway for career advancement. In addition, we have recently launched our Development Pathway, which provides clear career development from Prison Custody Officer through to middle manager, should that also be of interest to you. Equality and Diversity We encourage applications from all backgrounds and are a fully inclusive employer. We are happy to discuss any reasonable adjustments. Safeguarding G4S CaRS is committed to safeguarding and promoting the wellbeing of children and adults at risk. The post holder must undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. Our Team Our team makes a real difference and we encourage new ways of working to improve safety and better support prisoners. You will find a secure, friendly, and professional working environment with all the support and training you need to build a successful career. Additional Information We encourage applications from Welsh speaking candidates. These vacancies are subject to a 5 year checkable history and strict vetting standards. You must be eligible to work in the UK The £1000 bonus will be paid in your salary upon completion of your first 12 months service and providing you have successfully completed your probationary period. G4S is the International business of Allied Universal, the world's leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit . In the UK, the company has an extensive network of offices and more than 31,000 employees.
A local children's education organization in Conwy is seeking a committed leader for their Cylch. The role entails leading all aspects of the Cylch, providing education and care for children, and requires a fluent Welsh speaker or a good Welsh learner. The position offers £15.50 per hour, with scheduled hours from Monday to Thursday, 8.45 AM to 1.15 PM, and the possibility of extra hours. Relevant early years qualifications and experience are required.
Feb 15, 2026
Full time
A local children's education organization in Conwy is seeking a committed leader for their Cylch. The role entails leading all aspects of the Cylch, providing education and care for children, and requires a fluent Welsh speaker or a good Welsh learner. The position offers £15.50 per hour, with scheduled hours from Monday to Thursday, 8.45 AM to 1.15 PM, and the possibility of extra hours. Relevant early years qualifications and experience are required.
Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details
Feb 12, 2026
Full time
Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details
Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details
Feb 12, 2026
Full time
Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details
A local educational organization in Swansea is seeking an active and enthusiastic leader to guide the team at the cylch meithrin. The ideal candidate will be a fluent Welsh speaker or a good learner, holding an NVQ5 CCLPD or Level 3 qualification with a commitment to advancing to Level 5. This part-time role offers 21 hours per week at a competitive rate of £14.00 per hour, situated at THE HIDE, PARC BRYNMILL, SGETI, ABERTAWE SA2 0JQ.
Feb 11, 2026
Full time
A local educational organization in Swansea is seeking an active and enthusiastic leader to guide the team at the cylch meithrin. The ideal candidate will be a fluent Welsh speaker or a good learner, holding an NVQ5 CCLPD or Level 3 qualification with a commitment to advancing to Level 5. This part-time role offers 21 hours per week at a competitive rate of £14.00 per hour, situated at THE HIDE, PARC BRYNMILL, SGETI, ABERTAWE SA2 0JQ.
Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details
Feb 07, 2026
Full time
Important - Must be Welsh speaking An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change click apply for full job details
Cwm Taf Morgannwg University Health Board Consultant Psychiatrist The closing date is 04 March 2026 We are pleased to share an opportunity for an experienced Consultant Adult Psychiatrist within our warm and welcoming Adult Mental Health Team in the Rhondda Locality of Cwm Taf Morgannwg University Health Board, based at the Pentre Municipal Buildings. This is a chance to become part of a passionate and dedicated team that values excellent patient care, professional development, and staff wellbeing. Across our localities-Taff-Ely, Merthyr, Cynon, and Bridgend-you'll find well-established teams led by substantive Consultants, a number of whom have joined in recent years, creating a vibrant and supportive peer network. We take pride in our friendly, down-to-earth approach, where kindness, collaboration, and continuous learning are central to everything we do. With protected time for education, opportunities in research and leadership, and a strong sense of community, we're here to help you thrive. You can find out more about our beautiful location in Wales by following this link. To find out more, view our Psychiatry recruitment pack here. Welsh and English speakers are welcome to apply. The post may close early if sufficient applications are received. Interview Date: April 14th 2026. Main duties of the job Rhondda benefits from a well-integrated health and social care network, with the Community Mental Health Team playing a key role in delivering holistic, person-centred care. The team-comprising Consultant Psychiatrists, CPNs, Occupational Therapists, Psychologists, and Social Workers-works closely with CDAT, LPMHSS, Primary Care, Forensic Services, and Rehabilitation Services. This is an exciting time to join, as the team leads a community redesign to enhance service delivery. We also support continuity of care through 72 adult acute inpatient beds. As a Consultant Psychiatrist, you will: Provide clinical leadership to a multidisciplinary community mental health team, managing complex cases and offering specialist assessments for adults aged 18 and over Liaise with senior clinicians, GPs, and partner agencies, contribute to the consultant on-call rota, and fulfil statutory duties under the Mental Health Act and Mental Health (Wales) Measure 2010 Supervise junior doctors and have opportunities to engage in research, education, and leadership development With strong HEIW support, you can train, examine, and pursue academic pathways. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Job responsibilities We welcome a conversation with anyone who would like to know more about working with CTM so please contact Arif Alam. Our team is driven by a shared sense of social justice and commitment to addressing health inequalities across all ages. We value compassion, collaboration, and continuous improvement. Whether you're drawn by the community, the challenge, or the chance to grow, this is a role where you'll feel supported, inspired, and proud of the impact you make. Further details about the role, our service and relocation are available in the attachments. This post is advertised as Welsh Skills Desirable. Desirable doesn't mean candidates need to have skills in Welsh; this just means we'll consider it an advantage when short listing candidates if you do. We don't need fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. Please note this Job Description is Pending Royal College Approval. Person Specification Qualifications and eligibility Current GMC registration MRC Psych or equivalent Approved Clinician Approval Section 12 (2) approval Welsh approved Clinician Approval Knowledge and Experience Comprehensive training and experience in psychiatry Higher training experience in psychiatry. oExperience of acting as s12(2) doctor or Responsible Clinician Audit and Research Understanding of clinical risk management and clinical governance Evidence of having undertaken audit relevant to speciality Proven capability to initiate and undertake original work. Evidence of service wide audit with significant and lasting impact on practice Management/Teaching Evidence of having delivered postgraduate teaching Ability to supervise Staff Effectively Evidence of having delivered multi disciplinary teaching Experience of Appraising Staff oEvidence of service development. evidence of teaching med students Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cwm Taf Morgannwg University Health Board
Feb 07, 2026
Full time
Cwm Taf Morgannwg University Health Board Consultant Psychiatrist The closing date is 04 March 2026 We are pleased to share an opportunity for an experienced Consultant Adult Psychiatrist within our warm and welcoming Adult Mental Health Team in the Rhondda Locality of Cwm Taf Morgannwg University Health Board, based at the Pentre Municipal Buildings. This is a chance to become part of a passionate and dedicated team that values excellent patient care, professional development, and staff wellbeing. Across our localities-Taff-Ely, Merthyr, Cynon, and Bridgend-you'll find well-established teams led by substantive Consultants, a number of whom have joined in recent years, creating a vibrant and supportive peer network. We take pride in our friendly, down-to-earth approach, where kindness, collaboration, and continuous learning are central to everything we do. With protected time for education, opportunities in research and leadership, and a strong sense of community, we're here to help you thrive. You can find out more about our beautiful location in Wales by following this link. To find out more, view our Psychiatry recruitment pack here. Welsh and English speakers are welcome to apply. The post may close early if sufficient applications are received. Interview Date: April 14th 2026. Main duties of the job Rhondda benefits from a well-integrated health and social care network, with the Community Mental Health Team playing a key role in delivering holistic, person-centred care. The team-comprising Consultant Psychiatrists, CPNs, Occupational Therapists, Psychologists, and Social Workers-works closely with CDAT, LPMHSS, Primary Care, Forensic Services, and Rehabilitation Services. This is an exciting time to join, as the team leads a community redesign to enhance service delivery. We also support continuity of care through 72 adult acute inpatient beds. As a Consultant Psychiatrist, you will: Provide clinical leadership to a multidisciplinary community mental health team, managing complex cases and offering specialist assessments for adults aged 18 and over Liaise with senior clinicians, GPs, and partner agencies, contribute to the consultant on-call rota, and fulfil statutory duties under the Mental Health Act and Mental Health (Wales) Measure 2010 Supervise junior doctors and have opportunities to engage in research, education, and leadership development With strong HEIW support, you can train, examine, and pursue academic pathways. About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values: We listen, learn and improve We treat everyone with respect We all work together as one team We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve. Job responsibilities We welcome a conversation with anyone who would like to know more about working with CTM so please contact Arif Alam. Our team is driven by a shared sense of social justice and commitment to addressing health inequalities across all ages. We value compassion, collaboration, and continuous improvement. Whether you're drawn by the community, the challenge, or the chance to grow, this is a role where you'll feel supported, inspired, and proud of the impact you make. Further details about the role, our service and relocation are available in the attachments. This post is advertised as Welsh Skills Desirable. Desirable doesn't mean candidates need to have skills in Welsh; this just means we'll consider it an advantage when short listing candidates if you do. We don't need fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. Please note this Job Description is Pending Royal College Approval. Person Specification Qualifications and eligibility Current GMC registration MRC Psych or equivalent Approved Clinician Approval Section 12 (2) approval Welsh approved Clinician Approval Knowledge and Experience Comprehensive training and experience in psychiatry Higher training experience in psychiatry. oExperience of acting as s12(2) doctor or Responsible Clinician Audit and Research Understanding of clinical risk management and clinical governance Evidence of having undertaken audit relevant to speciality Proven capability to initiate and undertake original work. Evidence of service wide audit with significant and lasting impact on practice Management/Teaching Evidence of having delivered postgraduate teaching Ability to supervise Staff Effectively Evidence of having delivered multi disciplinary teaching Experience of Appraising Staff oEvidence of service development. evidence of teaching med students Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cwm Taf Morgannwg University Health Board
Approved Mental Health Practitioner (AMHP) - Full Time (preferably) Gwent up to £40 per hour Umbrella company (Pay rate potentially can be negotiated) Hoop Social Work are currently supporting a number of CMHTs across Gwent for AMHP to join them for full or part time contracts. Pay rate for this role to be negotiated subject to level of experience. Contracts will run for initial 3 month periods. The Councils are looking for a committed and experienced individual to assist in the discharge of the council's statutory responsibilities under the Mental Health Act. The successful candidate must be a qualified Approved Mental Health Professional and have experience in coordinating Mental Health Act assessments for at least the last 3 years. In addition, you will assist the council in discharging their duties under section 13 of the Mental Health Act and will also carry a caseload of adults who are receiving interventions and services under secondary mental health. To apply for this role, you will need to hold - A minimum of 6 months experience of working in the UK as a registered social worker A relevant Social Work Qualification AMHP status Registration with Social Care Wales (or willingness to register) Enhanced DBS, registered on the update service or be happy to apply for a DBS 3 Years of referencing Driving license with access to a car Live within a reasonable commute Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Feb 05, 2026
Full time
Approved Mental Health Practitioner (AMHP) - Full Time (preferably) Gwent up to £40 per hour Umbrella company (Pay rate potentially can be negotiated) Hoop Social Work are currently supporting a number of CMHTs across Gwent for AMHP to join them for full or part time contracts. Pay rate for this role to be negotiated subject to level of experience. Contracts will run for initial 3 month periods. The Councils are looking for a committed and experienced individual to assist in the discharge of the council's statutory responsibilities under the Mental Health Act. The successful candidate must be a qualified Approved Mental Health Professional and have experience in coordinating Mental Health Act assessments for at least the last 3 years. In addition, you will assist the council in discharging their duties under section 13 of the Mental Health Act and will also carry a caseload of adults who are receiving interventions and services under secondary mental health. To apply for this role, you will need to hold - A minimum of 6 months experience of working in the UK as a registered social worker A relevant Social Work Qualification AMHP status Registration with Social Care Wales (or willingness to register) Enhanced DBS, registered on the update service or be happy to apply for a DBS 3 Years of referencing Driving license with access to a car Live within a reasonable commute Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Approved Mental Health Practitioner (AMHP) - Full Time (preferably) Gwent up to £40 per hour Umbrella company (Pay rate potentially can be negotiated) Hoop Social Work are currently supporting a number of CMHTs across Gwent for AMHP to join them for full or part time contracts. Pay rate for this role to be negotiated subject to level of experience. Contracts will run for initial 3 month periods. The Councils are looking for a committed and experienced individual to assist in the discharge of the council's statutory responsibilities under the Mental Health Act. The successful candidate must be a qualified Approved Mental Health Professional and have experience in coordinating Mental Health Act assessments for at least the last 3 years. In addition, you will assist the council in discharging their duties under section 13 of the Mental Health Act and will also carry a caseload of adults who are receiving interventions and services under secondary mental health. To apply for this role, you will need to hold - A minimum of 6 months experience of working in the UK as a registered social worker A relevant Social Work Qualification AMHP status Registration with Social Care Wales (or willingness to register) Enhanced DBS, registered on the update service or be happy to apply for a DBS 3 Years of referencing Driving license with access to a car Live within a reasonable commute Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Feb 05, 2026
Full time
Approved Mental Health Practitioner (AMHP) - Full Time (preferably) Gwent up to £40 per hour Umbrella company (Pay rate potentially can be negotiated) Hoop Social Work are currently supporting a number of CMHTs across Gwent for AMHP to join them for full or part time contracts. Pay rate for this role to be negotiated subject to level of experience. Contracts will run for initial 3 month periods. The Councils are looking for a committed and experienced individual to assist in the discharge of the council's statutory responsibilities under the Mental Health Act. The successful candidate must be a qualified Approved Mental Health Professional and have experience in coordinating Mental Health Act assessments for at least the last 3 years. In addition, you will assist the council in discharging their duties under section 13 of the Mental Health Act and will also carry a caseload of adults who are receiving interventions and services under secondary mental health. To apply for this role, you will need to hold - A minimum of 6 months experience of working in the UK as a registered social worker A relevant Social Work Qualification AMHP status Registration with Social Care Wales (or willingness to register) Enhanced DBS, registered on the update service or be happy to apply for a DBS 3 Years of referencing Driving license with access to a car Live within a reasonable commute Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Our public sector client are looking for an organised and detail-oriented individual to join their Registration Team. You'll play a key role in supporting the registration and renewal processes for workers across the care sector, ensuring data accuracy and providing excellent customer service. Key Responsibilities Process application forms accurately and efficiently. Clean and update data across systems to ensure accuracy and consistency. Provide high-quality customer service through email and other communication channels. Support tasks related to registration, renewals, payment processing, and changes of details. Maintain strong attention to detail while managing administrative and customer service duties. Requirements Previous experience in a customer service or administrative role. Confidence in data management and system accuracy. Strong communication skills for handling customer enquiries. Fluent Welsh language skills (verbal and written) preferred This is a temporary requirement until 30th September 2026 paying 13 per hour. This is a hybrid role requiring to flexibility to attend the office when required. Please consider applying as soon as you are able to as we will be screening applications as we receive them Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Feb 04, 2026
Seasonal
Our public sector client are looking for an organised and detail-oriented individual to join their Registration Team. You'll play a key role in supporting the registration and renewal processes for workers across the care sector, ensuring data accuracy and providing excellent customer service. Key Responsibilities Process application forms accurately and efficiently. Clean and update data across systems to ensure accuracy and consistency. Provide high-quality customer service through email and other communication channels. Support tasks related to registration, renewals, payment processing, and changes of details. Maintain strong attention to detail while managing administrative and customer service duties. Requirements Previous experience in a customer service or administrative role. Confidence in data management and system accuracy. Strong communication skills for handling customer enquiries. Fluent Welsh language skills (verbal and written) preferred This is a temporary requirement until 30th September 2026 paying 13 per hour. This is a hybrid role requiring to flexibility to attend the office when required. Please consider applying as soon as you are able to as we will be screening applications as we receive them Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
POST TITLE Human Resources Coordinator / HR Coordinator DEPARTMENT Human Resources REPORTS TO Head of Human Resources / Deputy Head of HR LOCATION St. Asaph /Agile Working Our client is seeking an experienced HR Coordinator to join their team. Principal Duties and Responsibilities for the HR Coordinator role: Specific duties will vary from time to time. The following list of accountabilities is intended to indicate the general nature of the post and is not exhaustive. The post holder is bound at all times to observe strict confidentiality applicable to the work of the HR Department. Liaise with the Head of Human Resources/ Deputy HR Manager regarding changes to human resources related policies and procedures in line with good practice/employment law. Provide advice and guidance on appropriate HR policies and procedures and conditions of service to both line managers and staff as and when required. To assist the Head of Human Resources on projects/workstreams. Undertake and manage discipline, mediation, grievance, capability and other HR related functions. To represent and attend meetings as directed by the Head of Human Resources. To deal with appropriate issues in the Head of Human Resources/ Deputy HR Manager s absence and inform senior management of any major issue(s) that may arise which requires immediate action. To be accountable for own personal development plan in working towards a flexible level of skills to assure full career enhancement. To assist in the development and delivery of training as required with regards to HR matters. To be responsible for keeping up to date with employment legislation and any changes for the provision of advice and guidance to management regarding any amendments or creations of Service Policy and Procedure. To monitor and evaluate sub departmental budgets to ensure that high levels of service delivery are maintained and achieved as cost effectively as possible. Roles will rotate, at intervals determined by the Head of HR, and all HR Coordinators will cover the following three major areas of responsibility: Recruitment Responsibility for the co-ordination of the recruitment procedure within the Service to include interviewing, compiling of interview guidance/packs providing guidance to line managers, compilation of contracts (terms and particulars of employment) and appointment letters ensuring compliance with legislation. Act as a job analyst/administrator for the Job Evaluation Scheme, undertaking evaluation of posts using a computerised Scheme and to review job descriptions/person specification. Responsibility for statistical staffing reports for Service Leadership Team (current and substantive profiles, sickness starter/leaver, turnover and retirement statistics. Area HR Coordinator To assume responsibility for HR related matters across a specified region within the organisation s service area to provide a proactive and innovative HR advisory service to managers and employees. Ensure continuous effectiveness of policies and procedures in relation to achieving and maintaining high levels of attendance and performance at work for all members of staff. Handling employee relations issues such as capability, disciplinaries, grievances, mediation and employee welfare cases. Responsible for the on-going monitoring of sickness absence, offering support and expertise where required ensuring consideration is given to the Equality Act. Seeking further medical opinion on specific cases from an independent qualified Occupational Health Practitioner. Carrying out the ill health termination process as and when required and undertake the preparation of all relevant documentation. Policy and Projects To undertake HR policy/strategy work related projects as required ensuring effective processes are in place in relation to consultation, policy approval, training and management information and guidance. Ensure the creation of Service Policy is compliant with employment legislation. To review the effectiveness of HR policy and to develop recommendations for any revisions following evaluation including equality impact assessments. To take ownership of any project work given by the Head of Human Resources. QUALIFICATIONS, KNOWLEDGE, EXPERIENCE essential for the HR Coordinator role CIPD qualified (Chartered Member) or working towards Level 7 of the qualification. Previous appropriate experience within a human resources environment and knowledge of employment law. Strong track record of development and implementing policy Experience of managing conflict and sensitive issues and achieving positive outcomes Experience of working in partnership with a range of stakeholders including managers, trade unions, employees and external partners DESIRABLE Experience of Job Evaluation Experience of undertaking and managing service level agreements/tenders. Outline knowledge of Local Government Conditions of Service. Level 4 Welsh - Speaking and Listening Requires that you can: Keep up an extended casual work related conversation or give a presentation with a good degree of fluency and range of expression but may need to revert to another language to answer unpredictable questions or explain complex points or technical information. Contribute effectively to meetings and seminars within own area of work. SKILLS Excellent communication, organisation interpersonal and presentation skills. Full clean drivers licence with the requirement to travel across North Wales. Ability to work on own initiative, prioritise work to deadlines and pay attention to detail Excellent computer and database skills. Level 2 Welsh Speaking and Listening (to be achieved within probation period if not achieved on appointment) requires that you can: Understand the gist of conversations in work. Respond to simple job-related requests and requests for factual information. Ask simple questions and understand simple responses. Express opinions in a limited way as long as the topic is familiar. Understand instructions when simple language is used.
Feb 04, 2026
Full time
POST TITLE Human Resources Coordinator / HR Coordinator DEPARTMENT Human Resources REPORTS TO Head of Human Resources / Deputy Head of HR LOCATION St. Asaph /Agile Working Our client is seeking an experienced HR Coordinator to join their team. Principal Duties and Responsibilities for the HR Coordinator role: Specific duties will vary from time to time. The following list of accountabilities is intended to indicate the general nature of the post and is not exhaustive. The post holder is bound at all times to observe strict confidentiality applicable to the work of the HR Department. Liaise with the Head of Human Resources/ Deputy HR Manager regarding changes to human resources related policies and procedures in line with good practice/employment law. Provide advice and guidance on appropriate HR policies and procedures and conditions of service to both line managers and staff as and when required. To assist the Head of Human Resources on projects/workstreams. Undertake and manage discipline, mediation, grievance, capability and other HR related functions. To represent and attend meetings as directed by the Head of Human Resources. To deal with appropriate issues in the Head of Human Resources/ Deputy HR Manager s absence and inform senior management of any major issue(s) that may arise which requires immediate action. To be accountable for own personal development plan in working towards a flexible level of skills to assure full career enhancement. To assist in the development and delivery of training as required with regards to HR matters. To be responsible for keeping up to date with employment legislation and any changes for the provision of advice and guidance to management regarding any amendments or creations of Service Policy and Procedure. To monitor and evaluate sub departmental budgets to ensure that high levels of service delivery are maintained and achieved as cost effectively as possible. Roles will rotate, at intervals determined by the Head of HR, and all HR Coordinators will cover the following three major areas of responsibility: Recruitment Responsibility for the co-ordination of the recruitment procedure within the Service to include interviewing, compiling of interview guidance/packs providing guidance to line managers, compilation of contracts (terms and particulars of employment) and appointment letters ensuring compliance with legislation. Act as a job analyst/administrator for the Job Evaluation Scheme, undertaking evaluation of posts using a computerised Scheme and to review job descriptions/person specification. Responsibility for statistical staffing reports for Service Leadership Team (current and substantive profiles, sickness starter/leaver, turnover and retirement statistics. Area HR Coordinator To assume responsibility for HR related matters across a specified region within the organisation s service area to provide a proactive and innovative HR advisory service to managers and employees. Ensure continuous effectiveness of policies and procedures in relation to achieving and maintaining high levels of attendance and performance at work for all members of staff. Handling employee relations issues such as capability, disciplinaries, grievances, mediation and employee welfare cases. Responsible for the on-going monitoring of sickness absence, offering support and expertise where required ensuring consideration is given to the Equality Act. Seeking further medical opinion on specific cases from an independent qualified Occupational Health Practitioner. Carrying out the ill health termination process as and when required and undertake the preparation of all relevant documentation. Policy and Projects To undertake HR policy/strategy work related projects as required ensuring effective processes are in place in relation to consultation, policy approval, training and management information and guidance. Ensure the creation of Service Policy is compliant with employment legislation. To review the effectiveness of HR policy and to develop recommendations for any revisions following evaluation including equality impact assessments. To take ownership of any project work given by the Head of Human Resources. QUALIFICATIONS, KNOWLEDGE, EXPERIENCE essential for the HR Coordinator role CIPD qualified (Chartered Member) or working towards Level 7 of the qualification. Previous appropriate experience within a human resources environment and knowledge of employment law. Strong track record of development and implementing policy Experience of managing conflict and sensitive issues and achieving positive outcomes Experience of working in partnership with a range of stakeholders including managers, trade unions, employees and external partners DESIRABLE Experience of Job Evaluation Experience of undertaking and managing service level agreements/tenders. Outline knowledge of Local Government Conditions of Service. Level 4 Welsh - Speaking and Listening Requires that you can: Keep up an extended casual work related conversation or give a presentation with a good degree of fluency and range of expression but may need to revert to another language to answer unpredictable questions or explain complex points or technical information. Contribute effectively to meetings and seminars within own area of work. SKILLS Excellent communication, organisation interpersonal and presentation skills. Full clean drivers licence with the requirement to travel across North Wales. Ability to work on own initiative, prioritise work to deadlines and pay attention to detail Excellent computer and database skills. Level 2 Welsh Speaking and Listening (to be achieved within probation period if not achieved on appointment) requires that you can: Understand the gist of conversations in work. Respond to simple job-related requests and requests for factual information. Ask simple questions and understand simple responses. Express opinions in a limited way as long as the topic is familiar. Understand instructions when simple language is used.
Adults Social Worker - Stroud Locality Team Gloucestershire £35 per hour (Umbrella) Locum - 3 months+ At Gloucestershire, social work is about real conversations, real listening, and real impact. As an Adults Social Worker, you'll work closely with the people of Gloucestershire to understand what truly matters to them - supporting independence where possible and providing the right help at the right time when life feels overwhelming. Using the Three Conversations approach, you'll focus on strengths, community networks, and meaningful outcomes, not just processes. You'll support individuals through periods of crisis, helping them regain control of their lives while working collaboratively with families, partners, and professionals across health, housing, and the courts. As recruiters who truly understand social work , we know how demanding this role can be - and we're here to ensure you feel supported, valued, and able to do your best work. What you'll need: To be considered, you must have: Social Work England registration Completed ASYE or equivalent demonstrable experience in a statutory adult social care setting Experience working within Adult Social Care, including multi-agency and court environments Strong knowledge of relevant adult social care legislation, models, and theories A full UK driving licence and access to a car (reasonable adjustments considered under the Equality Act) What's on offer: In recognition of the vital work you do, you'll receive: £35 per hour (umbrella) £150 weekly accommodation or mileage allowance (T&Cs apply) Capped caseloads of 25 Guaranteed minimum 3-month contract (with strong potential to extend) Agile / hybrid working model First 2 weeks office-based for a robust induction Thereafter, minimum 3 days a week at Stroud office for visits, meetings and supervision Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat. If you're an experienced Adults Social Worker looking for a role where relationships, strengths, and professional support genuinely matter , we'd love to speak with you. Get in touch today for a confidential conversation - no pressure, just honest advice and support.
Feb 04, 2026
Full time
Adults Social Worker - Stroud Locality Team Gloucestershire £35 per hour (Umbrella) Locum - 3 months+ At Gloucestershire, social work is about real conversations, real listening, and real impact. As an Adults Social Worker, you'll work closely with the people of Gloucestershire to understand what truly matters to them - supporting independence where possible and providing the right help at the right time when life feels overwhelming. Using the Three Conversations approach, you'll focus on strengths, community networks, and meaningful outcomes, not just processes. You'll support individuals through periods of crisis, helping them regain control of their lives while working collaboratively with families, partners, and professionals across health, housing, and the courts. As recruiters who truly understand social work , we know how demanding this role can be - and we're here to ensure you feel supported, valued, and able to do your best work. What you'll need: To be considered, you must have: Social Work England registration Completed ASYE or equivalent demonstrable experience in a statutory adult social care setting Experience working within Adult Social Care, including multi-agency and court environments Strong knowledge of relevant adult social care legislation, models, and theories A full UK driving licence and access to a car (reasonable adjustments considered under the Equality Act) What's on offer: In recognition of the vital work you do, you'll receive: £35 per hour (umbrella) £150 weekly accommodation or mileage allowance (T&Cs apply) Capped caseloads of 25 Guaranteed minimum 3-month contract (with strong potential to extend) Agile / hybrid working model First 2 weeks office-based for a robust induction Thereafter, minimum 3 days a week at Stroud office for visits, meetings and supervision Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat. If you're an experienced Adults Social Worker looking for a role where relationships, strengths, and professional support genuinely matter , we'd love to speak with you. Get in touch today for a confidential conversation - no pressure, just honest advice and support.
Community Mental Health Team - Social Worker £30.50 PAYE / £38.43 Umbrella Swansea Council We are looking to appoint a full time social worker in the Community Mental Health Team within Adult Services, on a temporary basis initial until the end of March. Post to commence ASAP. Role is based in Central Clinic, Orchard Street, Swansea. The post is full time, 37 hours per week and a mix of office based and visiting clients in hospitals and their own homes. Some mental health experience is essential along with writing and submitting reports plus attending Mental Health Tribunals also being part of the role. It would be advantageous if the Social Worker had knowledge of WCCIS given the short contract time, and ideally local to Swansea or prepared to travel. To apply for this role, you will need to hold - A minimum of 6 months experience of working in the UK as a registered social worker A relevant Social Work Qualification Registration with Social Care Wales / Social Work England Enhanced DBS, registered on the update service or be happy to apply for a DBS 3 Years of referencing Driving license with access to a car Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Feb 04, 2026
Full time
Community Mental Health Team - Social Worker £30.50 PAYE / £38.43 Umbrella Swansea Council We are looking to appoint a full time social worker in the Community Mental Health Team within Adult Services, on a temporary basis initial until the end of March. Post to commence ASAP. Role is based in Central Clinic, Orchard Street, Swansea. The post is full time, 37 hours per week and a mix of office based and visiting clients in hospitals and their own homes. Some mental health experience is essential along with writing and submitting reports plus attending Mental Health Tribunals also being part of the role. It would be advantageous if the Social Worker had knowledge of WCCIS given the short contract time, and ideally local to Swansea or prepared to travel. To apply for this role, you will need to hold - A minimum of 6 months experience of working in the UK as a registered social worker A relevant Social Work Qualification Registration with Social Care Wales / Social Work England Enhanced DBS, registered on the update service or be happy to apply for a DBS 3 Years of referencing Driving license with access to a car Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Grade 8 Social Worker Cardiff Childrens Services Locality Team Pay rate £38.43 per hour Umbrella company (in line with All Wales Pledge) Cardiffs County Councils' Locality teams are looking for a Grade 8 / 3 years post qualifying agency social worker to join their CASP, CP, PLO and Court teams. Positions are based at both St Mellons Family Centre, St Mellons, and Hafan Gobaith in Fairwater. Cardiff and offers a friendly and busy working base within the locality of the City you will cover. Cardiff offer flexible, hybrid working hours as well as the opportunity for on-site office team meet-ups to promote team spirit. Part time and full time applications will be considered. Pay rate for this role is £30.50 PAYE / £38.43 in line with the ADSS pledge. In both teams the team manager and principle social worker have both been in their roles for a number of years and offer a wide range of experience and skills, high levels of support, guidance and advice and the team comes with varying levels of experience both as qualified and unqualified. The team have a second PSW who case holds court cases but also provides additional support to the team and team manager. Training opportunities and monthly supervision will be provided to all agency staff. To apply for this role, you will need to hold - A minimum of 6 months experience of working in the UK as a registered social worker 3 years experience within Childrens' services A relevant Social Work Qualification Registration with Social Care Wales / Social Work England Enhanced DBS, registered on the update service or be happy to apply for a DBS 3 Years of referencing Driving license with access to a car Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Free on-site quarterly training sessions (Contributing towards CPD) Refer a friend scheme available Loyalty Bonus to QSW's Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Feb 03, 2026
Full time
Grade 8 Social Worker Cardiff Childrens Services Locality Team Pay rate £38.43 per hour Umbrella company (in line with All Wales Pledge) Cardiffs County Councils' Locality teams are looking for a Grade 8 / 3 years post qualifying agency social worker to join their CASP, CP, PLO and Court teams. Positions are based at both St Mellons Family Centre, St Mellons, and Hafan Gobaith in Fairwater. Cardiff and offers a friendly and busy working base within the locality of the City you will cover. Cardiff offer flexible, hybrid working hours as well as the opportunity for on-site office team meet-ups to promote team spirit. Part time and full time applications will be considered. Pay rate for this role is £30.50 PAYE / £38.43 in line with the ADSS pledge. In both teams the team manager and principle social worker have both been in their roles for a number of years and offer a wide range of experience and skills, high levels of support, guidance and advice and the team comes with varying levels of experience both as qualified and unqualified. The team have a second PSW who case holds court cases but also provides additional support to the team and team manager. Training opportunities and monthly supervision will be provided to all agency staff. To apply for this role, you will need to hold - A minimum of 6 months experience of working in the UK as a registered social worker 3 years experience within Childrens' services A relevant Social Work Qualification Registration with Social Care Wales / Social Work England Enhanced DBS, registered on the update service or be happy to apply for a DBS 3 Years of referencing Driving license with access to a car Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Free on-site quarterly training sessions (Contributing towards CPD) Refer a friend scheme available Loyalty Bonus to QSW's Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Senior Practitioner / Assistant Team Manager - Adults First Contact Team South Wales Agency / Locum Approx. 6-month assignment Hoop Social Work Recruitment are proud to be supporting a South Wales Council to recruit an experienced Senior Practitioner / Assistant Team Manager to join their Adults First Contact Team on an agency basis for approximately six months covering a secondment until August. Pay rate for this role will be £40 Umbrella. The role offers hybrid working with a min of 3 days in the office as it's a duty function. We are open to receiving applications for 4 and 5 days a week. This is a pivotal role within the First Contact / Front Door service, supporting the effective triage, screening and progression of referrals into Adult Services. You will work alongside the Team Manager to: Provide practice leadership and professional oversight to social workers and practitioners Support decision-making at the front door, ensuring proportionate, timely and lawful responses Oversee waiting lists, risk prioritisation and case progression Quality assure Care and Support Assessments, safeguarding decisions and outcomes Offer consultation and guidance on complex cases, including safeguarding adults Ensure practice aligns with the Social Services and Well-being (Wales) Act 2014 Support performance, compliance and timely recording Act as a point of escalation for practitioners, promoting safe and defensible decision-making This is a fast-paced, high-impact role where your experience and calm leadership will really matter. What We're Looking For Qualified Social Worker Registered with Social Care Wales Significant experience within Adult Social Care Previous experience as a Senior Practitioner, Practice Lead or Assistant Team Manager Strong knowledge of front door / first contact services, safeguarding and threshold decision-making Confident, supportive leadership style with a focus on strengths-based practice Able to balance risk, performance and professional judgement in a busy environment Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Provides free training sessions (Contributes CPD) Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Feb 01, 2026
Full time
Senior Practitioner / Assistant Team Manager - Adults First Contact Team South Wales Agency / Locum Approx. 6-month assignment Hoop Social Work Recruitment are proud to be supporting a South Wales Council to recruit an experienced Senior Practitioner / Assistant Team Manager to join their Adults First Contact Team on an agency basis for approximately six months covering a secondment until August. Pay rate for this role will be £40 Umbrella. The role offers hybrid working with a min of 3 days in the office as it's a duty function. We are open to receiving applications for 4 and 5 days a week. This is a pivotal role within the First Contact / Front Door service, supporting the effective triage, screening and progression of referrals into Adult Services. You will work alongside the Team Manager to: Provide practice leadership and professional oversight to social workers and practitioners Support decision-making at the front door, ensuring proportionate, timely and lawful responses Oversee waiting lists, risk prioritisation and case progression Quality assure Care and Support Assessments, safeguarding decisions and outcomes Offer consultation and guidance on complex cases, including safeguarding adults Ensure practice aligns with the Social Services and Well-being (Wales) Act 2014 Support performance, compliance and timely recording Act as a point of escalation for practitioners, promoting safe and defensible decision-making This is a fast-paced, high-impact role where your experience and calm leadership will really matter. What We're Looking For Qualified Social Worker Registered with Social Care Wales Significant experience within Adult Social Care Previous experience as a Senior Practitioner, Practice Lead or Assistant Team Manager Strong knowledge of front door / first contact services, safeguarding and threshold decision-making Confident, supportive leadership style with a focus on strengths-based practice Able to balance risk, performance and professional judgement in a busy environment Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Provides free training sessions (Contributes CPD) Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Senior Practitioner / Assistant Team Manager - Adults First Contact Team South Wales Agency / Locum Approx. 6-month assignment Hoop Social Work Recruitment are proud to be supporting a South Wales Council to recruit an experienced Senior Practitioner / Assistant Team Manager to join their Adults First Contact Team on an agency basis for approximately six months covering a secondment until August. Pay rate for this role will be £40 Umbrella. The role offers hybrid working with a min of 3 days in the office as it's a duty function. We are open to receiving applications for 4 and 5 days a week. This is a pivotal role within the First Contact / Front Door service, supporting the effective triage, screening and progression of referrals into Adult Services. You will work alongside the Team Manager to: Provide practice leadership and professional oversight to social workers and practitioners Support decision-making at the front door, ensuring proportionate, timely and lawful responses Oversee waiting lists, risk prioritisation and case progression Quality assure Care and Support Assessments, safeguarding decisions and outcomes Offer consultation and guidance on complex cases, including safeguarding adults Ensure practice aligns with the Social Services and Well-being (Wales) Act 2014 Support performance, compliance and timely recording Act as a point of escalation for practitioners, promoting safe and defensible decision-making This is a fast-paced, high-impact role where your experience and calm leadership will really matter. What We're Looking For Qualified Social Worker Registered with Social Care Wales Significant experience within Adult Social Care Previous experience as a Senior Practitioner, Practice Lead or Assistant Team Manager Strong knowledge of front door / first contact services, safeguarding and threshold decision-making Confident, supportive leadership style with a focus on strengths-based practice Able to balance risk, performance and professional judgement in a busy environment Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Provides free training sessions (Contributes CPD) Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
Feb 01, 2026
Full time
Senior Practitioner / Assistant Team Manager - Adults First Contact Team South Wales Agency / Locum Approx. 6-month assignment Hoop Social Work Recruitment are proud to be supporting a South Wales Council to recruit an experienced Senior Practitioner / Assistant Team Manager to join their Adults First Contact Team on an agency basis for approximately six months covering a secondment until August. Pay rate for this role will be £40 Umbrella. The role offers hybrid working with a min of 3 days in the office as it's a duty function. We are open to receiving applications for 4 and 5 days a week. This is a pivotal role within the First Contact / Front Door service, supporting the effective triage, screening and progression of referrals into Adult Services. You will work alongside the Team Manager to: Provide practice leadership and professional oversight to social workers and practitioners Support decision-making at the front door, ensuring proportionate, timely and lawful responses Oversee waiting lists, risk prioritisation and case progression Quality assure Care and Support Assessments, safeguarding decisions and outcomes Offer consultation and guidance on complex cases, including safeguarding adults Ensure practice aligns with the Social Services and Well-being (Wales) Act 2014 Support performance, compliance and timely recording Act as a point of escalation for practitioners, promoting safe and defensible decision-making This is a fast-paced, high-impact role where your experience and calm leadership will really matter. What We're Looking For Qualified Social Worker Registered with Social Care Wales Significant experience within Adult Social Care Previous experience as a Senior Practitioner, Practice Lead or Assistant Team Manager Strong knowledge of front door / first contact services, safeguarding and threshold decision-making Confident, supportive leadership style with a focus on strengths-based practice Able to balance risk, performance and professional judgement in a busy environment Benefits of working for Hoop: 20 years' experience of the Social Work market Your local agency based in Cardiff Welsh-speaking consultant available should you wish to converse in Welsh throughout your job search PAYE and Umbrella payroll options available - you choose! Dedicated point of contact (support team to cover whilst on leave) Twice weekly payroll Actively supplying every Local Authority in South/West Wales and South West England Provides free training sessions (Contributes CPD) Refer a friend scheme available Birthday gifts Wellbeing sessions Given the nature of the role, only applications from individuals with a social work qualification and registration with either professional body - Social Care Wales / Social Work England can be considered. No sponsorship provided. Please only apply if you meet this criteria. Contact Sarah Leigh at Hoop Social Work in Cardiff today on for an informal chat.
