Overview Principal Mechanical Engineer (Building Services) - Feltham, Middlesex; Basingstoke, Southampton, Guildford (UK locations). What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives and shape a career as unique as you. Responsibilities As a principal mechanical engineer you will be taking a leading role in a number of our most prestigious projects. Work in a joint leadership capacity within a mechanical, electrical and public health (MEP) discipline team providing design and technical advice in a WSP project manager capacity on a wide range of projects. Supervise the completion of detailed designs and supervise the work of others in this function. Consider the feasibility of the project and lead the overall feasibility study. Take responsibility for and direct others in the production of detailed/performance specification. Act as the client's key point of contact and responsible for overall project delivery in terms of client deliverables and internal KPI's. Business Development Provide excellent client care & the opportunities to develop additional business for the team. Assist with developing the client relationship to promote new commissions. Promote WSP's capabilities and expertise in the region. Management Take responsibility for and direct others in the production of detailed and performance specification for the discipline subject to review by colleagues prior to issue. Development and line management of junior staff. Regularly brief the project team, explaining the appointment. Ensure contracts/letters of intent are in place for all projects before work starts. Maintain project overview & understanding of the team workload & associated resource requirements, and work with the team leaders to ensure resources are fully utilised across your associated projects. Hold regular team meetings to discuss resourcing, staff issues, H&S, quality, training & development & all other relevant issues, including UK & Board briefs in support of your Discipline's Team Leader. The Heathrow team is a close group of engineers working together in an effective and cooperative team atmosphere with a flexible hybrid working model to working practices. The Heathrow team are directly involved in mission critical building and infrastructure projects at Europe's busiest airport. Lead an engineering delivery team in providing innovative and sustainable solutions and act as a client-facing representative of WSP. Incorporate sustainability, net zero carbon, digital design, modern methods of construction and smart systems into your design work. Your Team Our team is comprised of 10 engineers and part of a wider group of 35 engineers across Mechanical, Electrical and Public Health in Guildford and Basingstoke. Core team is Heathrow based with capability to work from Southampton, Basingstoke and Guildford or from home for portions of the week; many team members alternate offices. Reporting to the Heathrow Director, Huso Yildirim, responsible for both technical and project delivery elements. Aligned with graduate, senior and principal engineers in supporting roles, plus dedicated BIM and Sustainability specialists. What we will be looking for Ability to work as part of a team, and to take a leading role in managing engineers toward project delivery. Apply technical judgment and resourcefulness to feasibility studies, concept, scheme and detailed design, and construction support phases. Represent WSP to clients while understanding and delivering client needs in engineering solutions. Working knowledge of UK mechanical building services design, including relevant standards, codes and regulations; proven track record delivering UK Building Services MEP projects. Working understanding of latest mechanical design software to allocate/direction of work on projects. Proven ability to work with Revit MEP or other 3D design software for project work allocation. Ability to manage technical, cost and programme elements of project delivery. Must be able to obtain UK vetting level of Security Check (SC). What's in it for you We offer work-life balance and hybrid working arrangements across the UK; flexibility to work from home two days a week and to collaborate in modern offices. Inclusivity & Belonging: we welcome varied backgrounds and experiences and support a culture of inclusion and belonging with employee resource groups and wellbeing initiatives (Thrive programme, Virtual GP, menopause support, Gymflex, etc.). Flex your time: part-time/flexible working, the option to purchase additional leave, and use of bank holidays to suit you. WSP My Hour allows one hour per day for personal activities with time made up as needed. We invest in development through training, mentoring, or Chartership. We encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident employer, we will interview all disabled applicants who meet essential criteria and will provide workplace adjustments if requested.
Apr 18, 2026
Full time
Overview Principal Mechanical Engineer (Building Services) - Feltham, Middlesex; Basingstoke, Southampton, Guildford (UK locations). What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives and shape a career as unique as you. Responsibilities As a principal mechanical engineer you will be taking a leading role in a number of our most prestigious projects. Work in a joint leadership capacity within a mechanical, electrical and public health (MEP) discipline team providing design and technical advice in a WSP project manager capacity on a wide range of projects. Supervise the completion of detailed designs and supervise the work of others in this function. Consider the feasibility of the project and lead the overall feasibility study. Take responsibility for and direct others in the production of detailed/performance specification. Act as the client's key point of contact and responsible for overall project delivery in terms of client deliverables and internal KPI's. Business Development Provide excellent client care & the opportunities to develop additional business for the team. Assist with developing the client relationship to promote new commissions. Promote WSP's capabilities and expertise in the region. Management Take responsibility for and direct others in the production of detailed and performance specification for the discipline subject to review by colleagues prior to issue. Development and line management of junior staff. Regularly brief the project team, explaining the appointment. Ensure contracts/letters of intent are in place for all projects before work starts. Maintain project overview & understanding of the team workload & associated resource requirements, and work with the team leaders to ensure resources are fully utilised across your associated projects. Hold regular team meetings to discuss resourcing, staff issues, H&S, quality, training & development & all other relevant issues, including UK & Board briefs in support of your Discipline's Team Leader. The Heathrow team is a close group of engineers working together in an effective and cooperative team atmosphere with a flexible hybrid working model to working practices. The Heathrow team are directly involved in mission critical building and infrastructure projects at Europe's busiest airport. Lead an engineering delivery team in providing innovative and sustainable solutions and act as a client-facing representative of WSP. Incorporate sustainability, net zero carbon, digital design, modern methods of construction and smart systems into your design work. Your Team Our team is comprised of 10 engineers and part of a wider group of 35 engineers across Mechanical, Electrical and Public Health in Guildford and Basingstoke. Core team is Heathrow based with capability to work from Southampton, Basingstoke and Guildford or from home for portions of the week; many team members alternate offices. Reporting to the Heathrow Director, Huso Yildirim, responsible for both technical and project delivery elements. Aligned with graduate, senior and principal engineers in supporting roles, plus dedicated BIM and Sustainability specialists. What we will be looking for Ability to work as part of a team, and to take a leading role in managing engineers toward project delivery. Apply technical judgment and resourcefulness to feasibility studies, concept, scheme and detailed design, and construction support phases. Represent WSP to clients while understanding and delivering client needs in engineering solutions. Working knowledge of UK mechanical building services design, including relevant standards, codes and regulations; proven track record delivering UK Building Services MEP projects. Working understanding of latest mechanical design software to allocate/direction of work on projects. Proven ability to work with Revit MEP or other 3D design software for project work allocation. Ability to manage technical, cost and programme elements of project delivery. Must be able to obtain UK vetting level of Security Check (SC). What's in it for you We offer work-life balance and hybrid working arrangements across the UK; flexibility to work from home two days a week and to collaborate in modern offices. Inclusivity & Belonging: we welcome varied backgrounds and experiences and support a culture of inclusion and belonging with employee resource groups and wellbeing initiatives (Thrive programme, Virtual GP, menopause support, Gymflex, etc.). Flex your time: part-time/flexible working, the option to purchase additional leave, and use of bank holidays to suit you. WSP My Hour allows one hour per day for personal activities with time made up as needed. We invest in development through training, mentoring, or Chartership. We encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident employer, we will interview all disabled applicants who meet essential criteria and will provide workplace adjustments if requested.
For additional information, please review . This is a rare opportunity to be part of a "first-of-its-kind" initiative. You will have the autonomy of a startup founder with the resources to impact the global financial ecosystem. If you are ready to build the future of enterprise AI, we want you on our team. You might be a good fit if you What you'll do: Who You Are: A Resilient Innovator: You are hands-on, creative, and don't back down when things get tough. You are comfortable rolling up your sleeves to get the job done. An Influential Leader: You have experience managing programs that require organizational change. You know how to "work through others" and drive alignment among senior stakeholders, influencing effectively without relying on direct authority. A Master Communicator: You possess excellent written and verbal communication skills, capable of distilling complex AI concepts into clear business value. A Voracious Learner: You have an intrinsic desire to learn, rapidly fill in your own missing skills, and an equally strong talent for sharing those learnings clearly and concisely with the rest of the team. Mission-Driven: You are deeply passionate about the challenges and responsibilities of bringing frontier Generative AI capabilities to enterprise customers safely, securely, and at scale. What We Believe In We do not have boundaries between product and engineering, and we expect all our team members to contribute across disciplines as needed. We take a product-focused approach and care about building solutions that are robust, scalable, and easy to use. We enjoy working in a fast-paced team tackling cutting-edge problems by constantly testing and learning. We enjoy close collaboration between product and engineering for our products; we are lean in our approach and remove bureaucracy where we see it. We believe in delivering fast, iterating and pivoting as we go, rather than defining the perfect solution upfront. What we'll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friendsVisit our Global Benefits page to learn more. Job Family Group: Technology Job Family: Technology Product Management Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster. We are looking for a Product Manager who defies traditional boundaries. You won't just manage products; you will build, innovate, and lead. You will wear multiple hats-shifting seamlessly from whiteboarding to product strategy and execution. You need to be hands-on, highly resilient, and ready to get creative to solve unprecedented challenges in the GenAI space. Bring your deep-dive product management expertise, with a strong technical intuition and the ability to engage meaningfully with engineering teams Thrive in a results-driven environment, where flexibility fuels impact Be a game-changer, ready to step beyond your designated role Seize the opportunity to explore machine learning and its real-world applications at scale, translating complex technology into compelling product narratives. Jump in! A relentless passion to learn more about machine learning and generative AI, bringing your knowledge to shape Citi's future Bridge the Gap: Excel at translating between deeply technical engineering teams, product leadership, and business stakeholders, making complex trade-offs understandable across all audiences. Drive Planetary-Scale Impact: Lead the delivery of mission-critical AI platforms that serve the entire enterprise. Navigate Ambiguity: Thrive in ambiguous situations, bringing structure, clarity, and execution to complex challenges with competing priorities and limited resources. Manage the Chaos: Utilize strong organizational skills to manage multiple parallel workstreams effectively across distributed, fast-moving teams. Measure What Matters: Take a data-driven approach to program management, using metrics and scorecards to measure progress, drive accountability, and iterate quickly. Adapt & Overcome: Operate comfortably at a breakneck pace where priorities shift based on customer feedback, competitive dynamics, and technological breakthroughs.
Apr 18, 2026
Full time
For additional information, please review . This is a rare opportunity to be part of a "first-of-its-kind" initiative. You will have the autonomy of a startup founder with the resources to impact the global financial ecosystem. If you are ready to build the future of enterprise AI, we want you on our team. You might be a good fit if you What you'll do: Who You Are: A Resilient Innovator: You are hands-on, creative, and don't back down when things get tough. You are comfortable rolling up your sleeves to get the job done. An Influential Leader: You have experience managing programs that require organizational change. You know how to "work through others" and drive alignment among senior stakeholders, influencing effectively without relying on direct authority. A Master Communicator: You possess excellent written and verbal communication skills, capable of distilling complex AI concepts into clear business value. A Voracious Learner: You have an intrinsic desire to learn, rapidly fill in your own missing skills, and an equally strong talent for sharing those learnings clearly and concisely with the rest of the team. Mission-Driven: You are deeply passionate about the challenges and responsibilities of bringing frontier Generative AI capabilities to enterprise customers safely, securely, and at scale. What We Believe In We do not have boundaries between product and engineering, and we expect all our team members to contribute across disciplines as needed. We take a product-focused approach and care about building solutions that are robust, scalable, and easy to use. We enjoy working in a fast-paced team tackling cutting-edge problems by constantly testing and learning. We enjoy close collaboration between product and engineering for our products; we are lean in our approach and remove bureaucracy where we see it. We believe in delivering fast, iterating and pivoting as we go, rather than defining the perfect solution upfront. What we'll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friendsVisit our Global Benefits page to learn more. Job Family Group: Technology Job Family: Technology Product Management Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster. We are looking for a Product Manager who defies traditional boundaries. You won't just manage products; you will build, innovate, and lead. You will wear multiple hats-shifting seamlessly from whiteboarding to product strategy and execution. You need to be hands-on, highly resilient, and ready to get creative to solve unprecedented challenges in the GenAI space. Bring your deep-dive product management expertise, with a strong technical intuition and the ability to engage meaningfully with engineering teams Thrive in a results-driven environment, where flexibility fuels impact Be a game-changer, ready to step beyond your designated role Seize the opportunity to explore machine learning and its real-world applications at scale, translating complex technology into compelling product narratives. Jump in! A relentless passion to learn more about machine learning and generative AI, bringing your knowledge to shape Citi's future Bridge the Gap: Excel at translating between deeply technical engineering teams, product leadership, and business stakeholders, making complex trade-offs understandable across all audiences. Drive Planetary-Scale Impact: Lead the delivery of mission-critical AI platforms that serve the entire enterprise. Navigate Ambiguity: Thrive in ambiguous situations, bringing structure, clarity, and execution to complex challenges with competing priorities and limited resources. Manage the Chaos: Utilize strong organizational skills to manage multiple parallel workstreams effectively across distributed, fast-moving teams. Measure What Matters: Take a data-driven approach to program management, using metrics and scorecards to measure progress, drive accountability, and iterate quickly. Adapt & Overcome: Operate comfortably at a breakneck pace where priorities shift based on customer feedback, competitive dynamics, and technological breakthroughs.
Job Description Escalator Technician Jobs in London at Stannah - Join Our Team! Step into a role where your technical expertise truly makes an impact. We're looking for an experience Escalator Technician who thrives on solving complex engineering challenges and shaping the future of field service excellence. In the Escalator Technician role, you'll bring senior-level technical and product expertise to the installation, maintenance, refurbishment, and repair of escalators and associated equipment. Your deep knowledge will guide detailed technical assessments, fault diagnosis, and the delivery of effective, timely resolutions. You'll also produce clear process documentation and cost reporting to support operational decision making. You'll work closely with the Branch Manager and Field Service Managers to mentor, train, and develop a high performing team of Field Engineers, sharing your expertise to build capability, confidence, and consistency across the team. Your contribution will play a key part in achieving our Business Objectives, Initiatives, and Targets across all areas of service delivery. You'll champion best practice, safety, and continuous improvement to ensure we exceed customer expectations every time. This job covers key stations around Greater London and the M25 corridor. Working hours: 4 on 4 off 19:00 - 07:00 Escalator Technician Responsibilities : Carry out escalator maintenance, inspections, surveys, and technical fault resolution, ensuring all work meets safety and quality standards. Monitor site safety, compliance, and performance of engineers and subcontractors, completing risk assessments and required documentation. Manage technical queries, materials procurement, and client liaison to support smooth project delivery. Provide reporting and support across the business, including progress updates, incident reports, commissioning assistance, and cross area engineering support. Maintain high standards of professionalism, including vehicle care, PPE use, van stock management, and participation in the out of hours call out rota. Please see full job description here: Escalator Technician Job description Qualifications Escalator Technician Requirements: Must be qualified to a minimum NVQ level 4. Proven experience in the maintenance and minor repair on a range of electrical, mechanical or electronic equipment, in the customer's environment. Experience of computer or PDA use is essential, as you will be required to use a mobile comms unit to log all calls and access customer and equipment information. Additional Information If you have a comprehensive Escalator engineering background, including an NVQ 4 in Escalator Engineering or equivalent - we want to hear from you! If you are looking for a Escalator Engineer Job London, click the "Apply Now" button to send your CV or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 20 days holiday Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Company Van Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Apr 18, 2026
Full time
Job Description Escalator Technician Jobs in London at Stannah - Join Our Team! Step into a role where your technical expertise truly makes an impact. We're looking for an experience Escalator Technician who thrives on solving complex engineering challenges and shaping the future of field service excellence. In the Escalator Technician role, you'll bring senior-level technical and product expertise to the installation, maintenance, refurbishment, and repair of escalators and associated equipment. Your deep knowledge will guide detailed technical assessments, fault diagnosis, and the delivery of effective, timely resolutions. You'll also produce clear process documentation and cost reporting to support operational decision making. You'll work closely with the Branch Manager and Field Service Managers to mentor, train, and develop a high performing team of Field Engineers, sharing your expertise to build capability, confidence, and consistency across the team. Your contribution will play a key part in achieving our Business Objectives, Initiatives, and Targets across all areas of service delivery. You'll champion best practice, safety, and continuous improvement to ensure we exceed customer expectations every time. This job covers key stations around Greater London and the M25 corridor. Working hours: 4 on 4 off 19:00 - 07:00 Escalator Technician Responsibilities : Carry out escalator maintenance, inspections, surveys, and technical fault resolution, ensuring all work meets safety and quality standards. Monitor site safety, compliance, and performance of engineers and subcontractors, completing risk assessments and required documentation. Manage technical queries, materials procurement, and client liaison to support smooth project delivery. Provide reporting and support across the business, including progress updates, incident reports, commissioning assistance, and cross area engineering support. Maintain high standards of professionalism, including vehicle care, PPE use, van stock management, and participation in the out of hours call out rota. Please see full job description here: Escalator Technician Job description Qualifications Escalator Technician Requirements: Must be qualified to a minimum NVQ level 4. Proven experience in the maintenance and minor repair on a range of electrical, mechanical or electronic equipment, in the customer's environment. Experience of computer or PDA use is essential, as you will be required to use a mobile comms unit to log all calls and access customer and equipment information. Additional Information If you have a comprehensive Escalator engineering background, including an NVQ 4 in Escalator Engineering or equivalent - we want to hear from you! If you are looking for a Escalator Engineer Job London, click the "Apply Now" button to send your CV or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 20 days holiday Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Company Van Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Job Description Escalator Technician Jobs in London at Stannah - Join Our Team! Step into a role where your technical expertise truly makes an impact. We're looking for an experience Escalator Technician who thrives on solving complex engineering challenges and shaping the future of field service excellence. In the Escalator Technician role, you'll bring senior-level technical and product expertise to the installation, maintenance, refurbishment, and repair of escalators and associated equipment. Your deep knowledge will guide detailed technical assessments, fault diagnosis, and the delivery of effective, timely resolutions. You'll also produce clear process documentation and cost reporting to support operational decision making. You'll work closely with the Branch Manager and Field Service Managers to mentor, train, and develop a high performing team of Field Engineers, sharing your expertise to build capability, confidence, and consistency across the team. Your contribution will play a key part in achieving our Business Objectives, Initiatives, and Targets across all areas of service delivery. You'll champion best practice, safety, and continuous improvement to ensure we exceed customer expectations every time. This job covers key stations around Greater London and the M25 corridor. Working hours: 4 on 4 off 19:00 - 07:00 Escalator Technician Responsibilities : Carry out escalator maintenance, inspections, surveys, and technical fault resolution, ensuring all work meets safety and quality standards. Monitor site safety, compliance, and performance of engineers and subcontractors, completing risk assessments and required documentation. Manage technical queries, materials procurement, and client liaison to support smooth project delivery. Provide reporting and support across the business, including progress updates, incident reports, commissioning assistance, and cross area engineering support. Maintain high standards of professionalism, including vehicle care, PPE use, van stock management, and participation in the out of hours call out rota. Please see full job description here: Escalator Technician Job description Qualifications Escalator Technician Requirements: Must be qualified to a minimum NVQ level 4. Proven experience in the maintenance and minor repair on a range of electrical, mechanical or electronic equipment, in the customer's environment. Experience of computer or PDA use is essential, as you will be required to use a mobile comms unit to log all calls and access customer and equipment information. Additional Information If you have a comprehensive Escalator engineering background, including an NVQ 4 in Escalator Engineering or equivalent - we want to hear from you! If you are looking for a Escalator Engineer Job London, click the "Apply Now" button to send your CV or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 20 days holiday Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Company Van Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Apr 18, 2026
Full time
Job Description Escalator Technician Jobs in London at Stannah - Join Our Team! Step into a role where your technical expertise truly makes an impact. We're looking for an experience Escalator Technician who thrives on solving complex engineering challenges and shaping the future of field service excellence. In the Escalator Technician role, you'll bring senior-level technical and product expertise to the installation, maintenance, refurbishment, and repair of escalators and associated equipment. Your deep knowledge will guide detailed technical assessments, fault diagnosis, and the delivery of effective, timely resolutions. You'll also produce clear process documentation and cost reporting to support operational decision making. You'll work closely with the Branch Manager and Field Service Managers to mentor, train, and develop a high performing team of Field Engineers, sharing your expertise to build capability, confidence, and consistency across the team. Your contribution will play a key part in achieving our Business Objectives, Initiatives, and Targets across all areas of service delivery. You'll champion best practice, safety, and continuous improvement to ensure we exceed customer expectations every time. This job covers key stations around Greater London and the M25 corridor. Working hours: 4 on 4 off 19:00 - 07:00 Escalator Technician Responsibilities : Carry out escalator maintenance, inspections, surveys, and technical fault resolution, ensuring all work meets safety and quality standards. Monitor site safety, compliance, and performance of engineers and subcontractors, completing risk assessments and required documentation. Manage technical queries, materials procurement, and client liaison to support smooth project delivery. Provide reporting and support across the business, including progress updates, incident reports, commissioning assistance, and cross area engineering support. Maintain high standards of professionalism, including vehicle care, PPE use, van stock management, and participation in the out of hours call out rota. Please see full job description here: Escalator Technician Job description Qualifications Escalator Technician Requirements: Must be qualified to a minimum NVQ level 4. Proven experience in the maintenance and minor repair on a range of electrical, mechanical or electronic equipment, in the customer's environment. Experience of computer or PDA use is essential, as you will be required to use a mobile comms unit to log all calls and access customer and equipment information. Additional Information If you have a comprehensive Escalator engineering background, including an NVQ 4 in Escalator Engineering or equivalent - we want to hear from you! If you are looking for a Escalator Engineer Job London, click the "Apply Now" button to send your CV or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 20 days holiday Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Company Van Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Purpose The Digital Growth & CRM Manager is primarily responsible for driving measurable growth by ensuring that all digitally generated demand is effectively nurtured, progressed and converted across the 7IM businesses (7IM, Partners Wealth Management, Amicus Wealth Management and Lync Wealth Management). This role leverages CRM led journeys as the central mechanism for scaling personalised, timely and outcome focused engagement, turning digital interest into qualified opportunities and conversion. While CRM expertise and the design and management of CRM led journeys are the primary focus of the role, the Digital Growth & CRM Manager must also have a strong understanding of end to end digital journeys. The role contributes to shaping digital growth and conversion strategy upstream - before leads enter the CRM - ensuring that digital experiences, acquisition activity and on site journeys are intentionally designed to maximise lead quality, progression and downstream conversion performance. Working in close partnership with Senior Marketing Managers who own channel strategy and execution, this role acts as the pivotal link between initial digital engagement and ongoing CRM management. The Digital Growth & CRM Manager ensures that leads generated from partnership sources, paid and organic social media, webinars, events and other digitally enabled activity are seamlessly handed into structured CRM workflows, where their status, engagement history and progression are actively tracked and optimised. By owning lead flow, nurture, conversion and visibility within the CRM, this outcome driven position ensures that the CRM operates as the single source of truth for all digital lead activity, while insight and learning from CRM journeys are used to continuously inform and improve digital growth and conversion performance across the full funnel. Responsibilities CRM Led Lead Nurturing & Conversion (Primary Accountability) Own the design, delivery and performance of CRM driven nurture journeys that progress prospects from first interaction through to conversion. Ensure all leads entering the CRM are placed into clear, intentional journeys aligned to level of intent and source. Define how and when prospects are reengaged using CRM based triggers, automated journeys and follow up activity. Continuously optimise CRM journeys to improve engagement, progression and conversion rates. Ensure the CRM operates as the single source of truth for lead status, engagement history and progression. Digital Lead Flow & Journey Ownership Own the end-to-end digital lead journey once a prospect engages - from first interaction through to conversion. Ensure all digital lead generation activity (including partnership led sources, social media, webinars and events) is seamlessly connected to the website and CRM. Map and optimise journeys to reduce drop off, improve engagement and increase conversion across the funnel. Cross Channel Enablement & Collaboration Work in close partnership with Senior Marketing Managers across all channels. Enable channel leads by defining how leads are captured, tracked, nurtured and progressed after engagement - without duplicating or owning channel strategy or execution. Establish consistent standards for lead capture, tagging, attribution and hand off across channels. Provide insight and recommendations that help channel teams improve lead quality and downstream performance. Website & Conversion Optimisation Ensure the website operates as a central conversion hub for all digital activity. Improve management of form starts, form completions and partial submissions, including re engagement strategies. Work closely with website, UX and content teams to reduce friction and improve journey progression. Test and optimise digital touchpoints to support CRM led nurturing and conversion. CRM Connectivity & Capability Development Strengthen the connection between website behaviour and CRM workflows so leads are visible, actionable and measurable. Partner with internal stakeholders to improve CRM data quality, structure and usability, recognising that capability is evolving. Support the development of automated journeys and follow up activity aligned to lead intent and lifecycle stage. Performance, Insight & Optimisation Track and report on digital funnel performance from first interaction through to conversion. Use insight to identify gaps, opportunities and priorities for optimisation. Provide clear, actionable reporting to senior stakeholders on lead performance and growth impact. Compliance and best practice Ensure all activity complies with GDPR, cookie policy and privacy regulations. Stay up to date with digital marketing standards. Ensure all external facing comms are in line with FCA financial promotion rules. About You Skills Strong analytical and problem-solving abilities, with a clear focus on improving lead progression, nurturing effectiveness and conversion performance. Ability to design and optimise end-to-end digital journeys, using data and behavioural insight to drive engagement and conversion. Strong understanding of how CRM led automation, triggers and journeys can be used to move prospects from interest to intent. Excellent stakeholder management skills, with the ability to work collaboratively across channel teams and influence outcomes without direct ownership. Confidence translating complex journey logic, data flows and performance insight into clear, practical recommendations for non technical stakeholders. Strong attention to detail, particularly around lead capture, data quality, journey logic and reporting accuracy. Comfortable working in environments where systems and processes are evolving, with a pragmatic, solution oriented mindset. Knowledge Proven experience in a digital growth, CRM, marketing automation or journey optimisation role, ideally within a regulated or complex organisation. Strong understanding of digital marketing principles, lead generation models, customer intent and funnel management. Practical experience designing and managing CRM led nurture journeys to support lead progression and conversion. Knowledge of customer journey mapping, conversion optimisation and lifecycle based engagement. Experience working with CRM and marketing automation platforms such as Dynamics 365, Customer Insights Journeys, Mailchimp and Campaign Monitor. Understanding of attribution, lead tracking and performance measurement across multiple digital lead generation sources. Familiarity with website analytics, form performance and conversion metrics, and how these connect into CRM workflows. Qualifications No specific qualifications are required, but degrees or qualifications in marketing, communications or similar are highly desirable. Other relevant information Reports to Head of Brand, Marketing & Communications. Occasional travel to our regional offices across the UK may be required. The successful candidate will be a team player, self-motivated, adaptable and resilient. The candidate will need to understand and subscribe to 7IM's mission and tenets and in particular, the Code of Conduct.
Apr 18, 2026
Full time
Purpose The Digital Growth & CRM Manager is primarily responsible for driving measurable growth by ensuring that all digitally generated demand is effectively nurtured, progressed and converted across the 7IM businesses (7IM, Partners Wealth Management, Amicus Wealth Management and Lync Wealth Management). This role leverages CRM led journeys as the central mechanism for scaling personalised, timely and outcome focused engagement, turning digital interest into qualified opportunities and conversion. While CRM expertise and the design and management of CRM led journeys are the primary focus of the role, the Digital Growth & CRM Manager must also have a strong understanding of end to end digital journeys. The role contributes to shaping digital growth and conversion strategy upstream - before leads enter the CRM - ensuring that digital experiences, acquisition activity and on site journeys are intentionally designed to maximise lead quality, progression and downstream conversion performance. Working in close partnership with Senior Marketing Managers who own channel strategy and execution, this role acts as the pivotal link between initial digital engagement and ongoing CRM management. The Digital Growth & CRM Manager ensures that leads generated from partnership sources, paid and organic social media, webinars, events and other digitally enabled activity are seamlessly handed into structured CRM workflows, where their status, engagement history and progression are actively tracked and optimised. By owning lead flow, nurture, conversion and visibility within the CRM, this outcome driven position ensures that the CRM operates as the single source of truth for all digital lead activity, while insight and learning from CRM journeys are used to continuously inform and improve digital growth and conversion performance across the full funnel. Responsibilities CRM Led Lead Nurturing & Conversion (Primary Accountability) Own the design, delivery and performance of CRM driven nurture journeys that progress prospects from first interaction through to conversion. Ensure all leads entering the CRM are placed into clear, intentional journeys aligned to level of intent and source. Define how and when prospects are reengaged using CRM based triggers, automated journeys and follow up activity. Continuously optimise CRM journeys to improve engagement, progression and conversion rates. Ensure the CRM operates as the single source of truth for lead status, engagement history and progression. Digital Lead Flow & Journey Ownership Own the end-to-end digital lead journey once a prospect engages - from first interaction through to conversion. Ensure all digital lead generation activity (including partnership led sources, social media, webinars and events) is seamlessly connected to the website and CRM. Map and optimise journeys to reduce drop off, improve engagement and increase conversion across the funnel. Cross Channel Enablement & Collaboration Work in close partnership with Senior Marketing Managers across all channels. Enable channel leads by defining how leads are captured, tracked, nurtured and progressed after engagement - without duplicating or owning channel strategy or execution. Establish consistent standards for lead capture, tagging, attribution and hand off across channels. Provide insight and recommendations that help channel teams improve lead quality and downstream performance. Website & Conversion Optimisation Ensure the website operates as a central conversion hub for all digital activity. Improve management of form starts, form completions and partial submissions, including re engagement strategies. Work closely with website, UX and content teams to reduce friction and improve journey progression. Test and optimise digital touchpoints to support CRM led nurturing and conversion. CRM Connectivity & Capability Development Strengthen the connection between website behaviour and CRM workflows so leads are visible, actionable and measurable. Partner with internal stakeholders to improve CRM data quality, structure and usability, recognising that capability is evolving. Support the development of automated journeys and follow up activity aligned to lead intent and lifecycle stage. Performance, Insight & Optimisation Track and report on digital funnel performance from first interaction through to conversion. Use insight to identify gaps, opportunities and priorities for optimisation. Provide clear, actionable reporting to senior stakeholders on lead performance and growth impact. Compliance and best practice Ensure all activity complies with GDPR, cookie policy and privacy regulations. Stay up to date with digital marketing standards. Ensure all external facing comms are in line with FCA financial promotion rules. About You Skills Strong analytical and problem-solving abilities, with a clear focus on improving lead progression, nurturing effectiveness and conversion performance. Ability to design and optimise end-to-end digital journeys, using data and behavioural insight to drive engagement and conversion. Strong understanding of how CRM led automation, triggers and journeys can be used to move prospects from interest to intent. Excellent stakeholder management skills, with the ability to work collaboratively across channel teams and influence outcomes without direct ownership. Confidence translating complex journey logic, data flows and performance insight into clear, practical recommendations for non technical stakeholders. Strong attention to detail, particularly around lead capture, data quality, journey logic and reporting accuracy. Comfortable working in environments where systems and processes are evolving, with a pragmatic, solution oriented mindset. Knowledge Proven experience in a digital growth, CRM, marketing automation or journey optimisation role, ideally within a regulated or complex organisation. Strong understanding of digital marketing principles, lead generation models, customer intent and funnel management. Practical experience designing and managing CRM led nurture journeys to support lead progression and conversion. Knowledge of customer journey mapping, conversion optimisation and lifecycle based engagement. Experience working with CRM and marketing automation platforms such as Dynamics 365, Customer Insights Journeys, Mailchimp and Campaign Monitor. Understanding of attribution, lead tracking and performance measurement across multiple digital lead generation sources. Familiarity with website analytics, form performance and conversion metrics, and how these connect into CRM workflows. Qualifications No specific qualifications are required, but degrees or qualifications in marketing, communications or similar are highly desirable. Other relevant information Reports to Head of Brand, Marketing & Communications. Occasional travel to our regional offices across the UK may be required. The successful candidate will be a team player, self-motivated, adaptable and resilient. The candidate will need to understand and subscribe to 7IM's mission and tenets and in particular, the Code of Conduct.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Step into the role of Assistant Manager, where you'll manage a portfolio of clients and support senior team members in delivering services promptly. Your portfolio will include reviewing year-end statutory accounts compliance and liaising with audit teams, both BDO and non-BDO, alongside handling ad-hoc advisory requests. You'll assess resource needs, monitor progress against budgets and timelines, review junior staff work, and resolve issues before Manager or Partner review. You'll work independently, ensuring project delivery and acting as the first point of contact for clients and auditors. With strong accounting skills and business acumen, you'll analyse client data, make recommendations, and discuss issues credibly. You'll also play a key role in team development, promoting BDO values and providing performance feedback. You'll be someone with: A professional accountancy qualification such as ACA, ACCA or equivalent An excellent working knowledge of FRS102 and IFRS Experience as a trainee or senior role, including delivering statutory accounts preparation or accounting services to ambitious entrepreneurial businesses A proven ability to research technical accounting matters Demonstratable working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Step into the role of Assistant Manager, where you'll manage a portfolio of clients and support senior team members in delivering services promptly. Your portfolio will include reviewing year-end statutory accounts compliance and liaising with audit teams, both BDO and non-BDO, alongside handling ad-hoc advisory requests. You'll assess resource needs, monitor progress against budgets and timelines, review junior staff work, and resolve issues before Manager or Partner review. You'll work independently, ensuring project delivery and acting as the first point of contact for clients and auditors. With strong accounting skills and business acumen, you'll analyse client data, make recommendations, and discuss issues credibly. You'll also play a key role in team development, promoting BDO values and providing performance feedback. You'll be someone with: A professional accountancy qualification such as ACA, ACCA or equivalent An excellent working knowledge of FRS102 and IFRS Experience as a trainee or senior role, including delivering statutory accounts preparation or accounting services to ambitious entrepreneurial businesses A proven ability to research technical accounting matters Demonstratable working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 18, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Assistant Manager, you will build strong financial reporting and technical expertise within a collaborative team, supported by high quality training and development. You will work with a diverse client portfolio across multiple sectors, delivering statutory accounts and advisory services under UK GAAP and IFRS. The role involves leading complex engagements, managing client relationships, reviewing team output, and ensuring high quality, timely delivery. You will also contribute to the wider Financial Reporting management team by supporting people development, business growth, commercial performance and compliance with firm policies. You'll be someone with: ACA, ACCA or equivalent qualification Previous experience in a management role Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements Previous experience preparing and reviewing statutory accounts, consolidations and cash flows Business development experience - able to contribute to the identification and conversion of opportunities to services At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of u nique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Apr 18, 2026
Full time
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Purchasing Manager / Senior Purchasing Manager - Ingredients / Commodities This is an exciting opportunity to join the purchasing team of a global ingredients business. Reporting to the Supply Chain Director, this is a high-impact role offering both strategic responsibility and team leadership within a well-established function. The business operates at scale, sourcing large volumes of raw materials from global markets to support a diverse food customer base. Known for its quality and strong supplier partnerships, it offers a collaborative environment with clear opportunities for growth and development. The Role: You will take ownership of the procurement of key raw materials on a global basis, alongside selected indirect categories. Leading a team of three, you'll play a central role in shaping sourcing strategy, maintaining strong supplier relationships, and ensuring continuity of supply in a dynamic market. This role offers a balance of strategic input and operational delivery, with real visibility across the business. Key Responsibilities -Manage procurement of high-volume raw materials from global suppliers -Lead and develop a team of three procurement professionals -Build and maintain strong, long-term supplier relationships -Drive cost optimisation, risk management, and supply continuity -Support and implement best practice procurement processes -Work cross functionally with internal stakeholders across supply chain, technical, and commercial teams About You -Minimum 10 years' procurement experience within large, complex organisations -Strong track record managing significant spend and supplier bases -Experience in ingredients, commodities, or food-related procurement this is ESSENTIAL and only candidates with this experience will be considered -Previous team management or leadership experience -Commercially aware, with the ability to balance strategy and delivery -Strategic capability. -Confident communicator, able to influence and build credibility across the business This is a fantastic opportunity to step into a purchasing role within a global organisation that values its people. You'll have the autonomy to make an impact, lead a capable team, and further develop your career in a supportive and forward-thinking environment. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Apr 18, 2026
Full time
Purchasing Manager / Senior Purchasing Manager - Ingredients / Commodities This is an exciting opportunity to join the purchasing team of a global ingredients business. Reporting to the Supply Chain Director, this is a high-impact role offering both strategic responsibility and team leadership within a well-established function. The business operates at scale, sourcing large volumes of raw materials from global markets to support a diverse food customer base. Known for its quality and strong supplier partnerships, it offers a collaborative environment with clear opportunities for growth and development. The Role: You will take ownership of the procurement of key raw materials on a global basis, alongside selected indirect categories. Leading a team of three, you'll play a central role in shaping sourcing strategy, maintaining strong supplier relationships, and ensuring continuity of supply in a dynamic market. This role offers a balance of strategic input and operational delivery, with real visibility across the business. Key Responsibilities -Manage procurement of high-volume raw materials from global suppliers -Lead and develop a team of three procurement professionals -Build and maintain strong, long-term supplier relationships -Drive cost optimisation, risk management, and supply continuity -Support and implement best practice procurement processes -Work cross functionally with internal stakeholders across supply chain, technical, and commercial teams About You -Minimum 10 years' procurement experience within large, complex organisations -Strong track record managing significant spend and supplier bases -Experience in ingredients, commodities, or food-related procurement this is ESSENTIAL and only candidates with this experience will be considered -Previous team management or leadership experience -Commercially aware, with the ability to balance strategy and delivery -Strategic capability. -Confident communicator, able to influence and build credibility across the business This is a fantastic opportunity to step into a purchasing role within a global organisation that values its people. You'll have the autonomy to make an impact, lead a capable team, and further develop your career in a supportive and forward-thinking environment. As you know over here at Zest we like to do things properly and always want to keep you, the candidate in the loop. Applying to this 'one of a kind' role you give Zest permission to hold your information. If you want to know more about how Zest look after your personal information please visit our privacy policy on the website (url removed)
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Apr 18, 2026
Full time
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Digital Designer (Loyalty) - Maternity Cover London, UK Job Description Posted Thursday 26 February 2026 at 01:00 Expires Tuesday 3 March 2026 at 00:59 We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. The Role: This is a maternity cover role for up to 12 months. TheLoyalty Digital Designer willbe responsible forworking on our loyalty programme assets from concept stage through to the delivery of online launches.You'llbe part of the creative design teamcoming up with innovative design & content ideas that can work across all channels and supporting the Creative Design Manager on future campaigns and creative concepts. WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave. (Eligible after 2 years of service). Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust What you'll be doing: You'llbe working closely with the Creative Design team on both future concepts and toolkits and theday to dayprojects such as Email, website design, organic and paid social design. You willbe responsible for talking through your designs with the teamin order tohelp develop your ideas and making sure they are suitable for all channels. You'llbe confident to present all finalised design routes to senior management. We need a confident individual whohas a strong eye for detail and innovation and that can suggestnew ideasfor layouts, animations, web functionality,typographyand overall graphic design. This role calls for strong creativity paired with a systems-thinking mindset, enabling faster, more effective ways of working. It involves creating flexible templates and guidelines that support creative expression without compromising speed or workflow efficiency, helping to future-proof time and effort. You'llhave experience inUX and e-commdesignand becomfortablewithdeliveringcampaigns across all digital channelsin order tomeet all your launch deadlines. You'll use existing design systems and collaborate with product designers to deliver cohesive end-to-end experiences, from email creatives to CMS-ready web assets. Balance creative freedom with Loyalty brand guidelines, applying a pragmatic approach to digital design grounded in usability and accessibility principles. This role connects cross-channel experiences, ensuring consistency across retail, email, web, and app-where clear communication and collaboration are key. Youmust show initiative whenworking cross-departmentallyto helpmanageyourprojects effectively and efficiently - even when under pressure. You must have anundoubted technical abilityin Adobe Suite and Figmaandhavea true passion for all things creativein order togenerate compelling designs which are both visually beautiful and retail minded. Who you are: Minimum level of education or qualifications 3 years Digital Design industry experience, preferably within fashion/ loyalty projects. Essential skills/knowledge Figma, Adobe Photoshop, Illustrator & InDesign. Desirable Skills/knowledge After Effects Behavioural Skills: Creating designs for an omnichannel campaign. Great organisational skills. Proventrack recordor experience of the key stages of the design process from creative concept, asset creation through to communicating to the developers on the build and publishing. Good Communication and confident to show initiative. Good time management and can work with pace. Ability to manage multiple complex projects under tight deadlines. Clear understanding of seasonal brand hand writing, tone of voice and style guide and applying it to all seasonal artworks. Why New Look? We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess.
Apr 18, 2026
Full time
Digital Designer (Loyalty) - Maternity Cover London, UK Job Description Posted Thursday 26 February 2026 at 01:00 Expires Tuesday 3 March 2026 at 00:59 We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. The Role: This is a maternity cover role for up to 12 months. TheLoyalty Digital Designer willbe responsible forworking on our loyalty programme assets from concept stage through to the delivery of online launches.You'llbe part of the creative design teamcoming up with innovative design & content ideas that can work across all channels and supporting the Creative Design Manager on future campaigns and creative concepts. WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access to our reward platform for external discount and offers Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you All employees are covered by our life assurance policy from day one Unlock extra leave with our buy more holiday scheme. Celebrate YOU! Enjoy an extra paid day off on your birthday each year Enhanced maternity, paternity and adoption leave, and shared parental leave. (Eligible after 2 years of service). Spread the cost of your commute with interest-free season ticket loans Do your bit for the environment and save money with our Cycle2Work scheme We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust What you'll be doing: You'llbe working closely with the Creative Design team on both future concepts and toolkits and theday to dayprojects such as Email, website design, organic and paid social design. You willbe responsible for talking through your designs with the teamin order tohelp develop your ideas and making sure they are suitable for all channels. You'llbe confident to present all finalised design routes to senior management. We need a confident individual whohas a strong eye for detail and innovation and that can suggestnew ideasfor layouts, animations, web functionality,typographyand overall graphic design. This role calls for strong creativity paired with a systems-thinking mindset, enabling faster, more effective ways of working. It involves creating flexible templates and guidelines that support creative expression without compromising speed or workflow efficiency, helping to future-proof time and effort. You'llhave experience inUX and e-commdesignand becomfortablewithdeliveringcampaigns across all digital channelsin order tomeet all your launch deadlines. You'll use existing design systems and collaborate with product designers to deliver cohesive end-to-end experiences, from email creatives to CMS-ready web assets. Balance creative freedom with Loyalty brand guidelines, applying a pragmatic approach to digital design grounded in usability and accessibility principles. This role connects cross-channel experiences, ensuring consistency across retail, email, web, and app-where clear communication and collaboration are key. Youmust show initiative whenworking cross-departmentallyto helpmanageyourprojects effectively and efficiently - even when under pressure. You must have anundoubted technical abilityin Adobe Suite and Figmaandhavea true passion for all things creativein order togenerate compelling designs which are both visually beautiful and retail minded. Who you are: Minimum level of education or qualifications 3 years Digital Design industry experience, preferably within fashion/ loyalty projects. Essential skills/knowledge Figma, Adobe Photoshop, Illustrator & InDesign. Desirable Skills/knowledge After Effects Behavioural Skills: Creating designs for an omnichannel campaign. Great organisational skills. Proventrack recordor experience of the key stages of the design process from creative concept, asset creation through to communicating to the developers on the build and publishing. Good Communication and confident to show initiative. Good time management and can work with pace. Ability to manage multiple complex projects under tight deadlines. Clear understanding of seasonal brand hand writing, tone of voice and style guide and applying it to all seasonal artworks. Why New Look? We care about you and the planet and believe fashion should be a force for positive change . We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth applicationprocess.
Tax Manager - Deals Tax Real Estate, Real Assets & Credit Location: London (Hybrid) Salary: £75,000 - £85,000 + car allowance + bonus About the Role Our client is looking for an experienced Real Estate Tax Manager to join a leading Deals Tax - Real Assets & Credit team in London. This role offers the opportunity to advise on complex UK and international tax matters across a wide range of real asset classes and credit structures. You will work with some of the world's most sophisticated investors, including US and Canadian inbound funds, private equity houses and Sovereign Wealth Funds , many of whom are long-standing clients. Transaction sizes typically range from £10m to £1bn AUM , providing exposure to high-value, technically challenging deals. Key Responsibilities Provide UK and international tax planning and structuring advice across the full investment lifecycle, including development, acquisition, holding, refinancing, restructuring and disposal . Advise clients on the launch of new funds, focusing on tax efficiency, investor outcomes and streamlined multi-jurisdictional structures. Perform tax due diligence and structuring analysis, covering direct tax issues, trading vs investment status and non-residence considerations . Oversee and coordinate wider tax areas including VAT, stamp taxes, CIS, employment taxes, transfer pricing and overseas tax matters . Lead and contribute to RFPs, tenders and client proposals , including large-scale, cross-border mandates. Support client pitches and global tax compliance coordination engagements, helping to drive significant recurring revenue. Draft and review high-quality tax technical analysis and client reports, ensuring clarity for non-tax stakeholders while meeting legal and insurer standards. Act as a technical specialist on entity structures and UK real estate tax legislation , including non-resident companies within the corporation tax regime. Build and review Excel-based financial models , fund flow analyses and group financing schedules. Maintain strong standards around risk management, project delivery and budget control . About You ACA and/or CTA qualified (or international equivalent). Strong experience in real estate, real assets or infrastructure tax , ideally within a Deals or transaction-focused environment. Solid understanding of UK tax issues affecting inbound investment and fund structures. Confident communicator, comfortable advising senior clients and investors. This is an excellent opportunity for a tax professional who enjoys high-value transactions, direct client exposure and playing a key role in shaping tax solutions for global real assets investors. To apply, please contact John Corfield at Pro-Tax Recruitment . As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 18, 2026
Full time
Tax Manager - Deals Tax Real Estate, Real Assets & Credit Location: London (Hybrid) Salary: £75,000 - £85,000 + car allowance + bonus About the Role Our client is looking for an experienced Real Estate Tax Manager to join a leading Deals Tax - Real Assets & Credit team in London. This role offers the opportunity to advise on complex UK and international tax matters across a wide range of real asset classes and credit structures. You will work with some of the world's most sophisticated investors, including US and Canadian inbound funds, private equity houses and Sovereign Wealth Funds , many of whom are long-standing clients. Transaction sizes typically range from £10m to £1bn AUM , providing exposure to high-value, technically challenging deals. Key Responsibilities Provide UK and international tax planning and structuring advice across the full investment lifecycle, including development, acquisition, holding, refinancing, restructuring and disposal . Advise clients on the launch of new funds, focusing on tax efficiency, investor outcomes and streamlined multi-jurisdictional structures. Perform tax due diligence and structuring analysis, covering direct tax issues, trading vs investment status and non-residence considerations . Oversee and coordinate wider tax areas including VAT, stamp taxes, CIS, employment taxes, transfer pricing and overseas tax matters . Lead and contribute to RFPs, tenders and client proposals , including large-scale, cross-border mandates. Support client pitches and global tax compliance coordination engagements, helping to drive significant recurring revenue. Draft and review high-quality tax technical analysis and client reports, ensuring clarity for non-tax stakeholders while meeting legal and insurer standards. Act as a technical specialist on entity structures and UK real estate tax legislation , including non-resident companies within the corporation tax regime. Build and review Excel-based financial models , fund flow analyses and group financing schedules. Maintain strong standards around risk management, project delivery and budget control . About You ACA and/or CTA qualified (or international equivalent). Strong experience in real estate, real assets or infrastructure tax , ideally within a Deals or transaction-focused environment. Solid understanding of UK tax issues affecting inbound investment and fund structures. Confident communicator, comfortable advising senior clients and investors. This is an excellent opportunity for a tax professional who enjoys high-value transactions, direct client exposure and playing a key role in shaping tax solutions for global real assets investors. To apply, please contact John Corfield at Pro-Tax Recruitment . As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Corporate Tax Director - OMB Focus £11 5 ,000 + Excellent Benefits Hybrid / Kent Are you looking to take the lead in shaping a modern, ambitious corporate tax offering? This leading firm is investing heavily in its regional practices and is now seeking a commercially minded Corporate Tax Director to drive growth, elevate client service and lead a high-performing team. The Role In this key leadership position, you will: Deliver strategic, high-impact tax advice to owner-managed businesses, helping clients stay compliant while maximising efficiencies. Oversee the smooth delivery of both corporate and personal tax compliance. Build deep, trusted client relationships by providing clear, practical and tailored guidance. Lead, mentor and develop a talented tax team, fostering a collaborative, growth-focused environment. Spot opportunities for tax planning and proactively present solutions to clients. Stay ahead of legislative changes and ensure best practice across the function. Work closely with colleagues across the firm to provide a joined-up service. Play a central role in business development, supporting the continued expansion of the Kent office. About You You'll bring: A recognised tax or accountancy qualification (CTA/ACA/ACCA). Strong experience advising OMBs across both advisory and compliance. Excellent technical knowledge of UK tax legislation. Confident leadership skills with a track record of developing teams. Strong client-facing communication skills and commercial awareness. A proactive mindset with an eye for tax planning opportunities. What's on Offer £11 5 ,000 + comprehensive benefits package A permanent, senior role with clear progression in a respected Top 10 firm A supportive, people-first culture with significant scope to make your mark Hybrid working with a strong Kent presence This is a standout opportunity for an established Senior Tax Manager who wants to lead, influence and grow within a thriving regional practice. For more information: Contact: Phone: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 18, 2026
Full time
Corporate Tax Director - OMB Focus £11 5 ,000 + Excellent Benefits Hybrid / Kent Are you looking to take the lead in shaping a modern, ambitious corporate tax offering? This leading firm is investing heavily in its regional practices and is now seeking a commercially minded Corporate Tax Director to drive growth, elevate client service and lead a high-performing team. The Role In this key leadership position, you will: Deliver strategic, high-impact tax advice to owner-managed businesses, helping clients stay compliant while maximising efficiencies. Oversee the smooth delivery of both corporate and personal tax compliance. Build deep, trusted client relationships by providing clear, practical and tailored guidance. Lead, mentor and develop a talented tax team, fostering a collaborative, growth-focused environment. Spot opportunities for tax planning and proactively present solutions to clients. Stay ahead of legislative changes and ensure best practice across the function. Work closely with colleagues across the firm to provide a joined-up service. Play a central role in business development, supporting the continued expansion of the Kent office. About You You'll bring: A recognised tax or accountancy qualification (CTA/ACA/ACCA). Strong experience advising OMBs across both advisory and compliance. Excellent technical knowledge of UK tax legislation. Confident leadership skills with a track record of developing teams. Strong client-facing communication skills and commercial awareness. A proactive mindset with an eye for tax planning opportunities. What's on Offer £11 5 ,000 + comprehensive benefits package A permanent, senior role with clear progression in a respected Top 10 firm A supportive, people-first culture with significant scope to make your mark Hybrid working with a strong Kent presence This is a standout opportunity for an established Senior Tax Manager who wants to lead, influence and grow within a thriving regional practice. For more information: Contact: Phone: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Want more ownership, more variety, and more influence over how BMS projects are delivered? This role gives you the chance to manage fast-track BMS projects from order to completion, working across multiple jobs with direct access to senior decision-makers in a growing business. Manage concurrent BMS projects, coordinating engineers, subcontractors, suppliers, and client access Protect programme, quality, and margin across jobs typically ranging from £2k to £200k Improve delivery standards through clear documentation, variation control, and strong client communication Must-haves Solid BMS project management experience Strong HVAC/BMS technical understanding Full UK driving licence This is office-based in Kent with UK travel and occasional overnight stays. Apply today. No up-to-date CV? No problem, let's talk first. You must have a Right To Work in the UK - No sponsorship is available "Please note that, unfortunately, any applicants without the relevant work experience or the Right To Work in the UK will be unsuccessful." Crucial People operates as both an Employment Agency and an Employment Business.
Apr 18, 2026
Full time
Want more ownership, more variety, and more influence over how BMS projects are delivered? This role gives you the chance to manage fast-track BMS projects from order to completion, working across multiple jobs with direct access to senior decision-makers in a growing business. Manage concurrent BMS projects, coordinating engineers, subcontractors, suppliers, and client access Protect programme, quality, and margin across jobs typically ranging from £2k to £200k Improve delivery standards through clear documentation, variation control, and strong client communication Must-haves Solid BMS project management experience Strong HVAC/BMS technical understanding Full UK driving licence This is office-based in Kent with UK travel and occasional overnight stays. Apply today. No up-to-date CV? No problem, let's talk first. You must have a Right To Work in the UK - No sponsorship is available "Please note that, unfortunately, any applicants without the relevant work experience or the Right To Work in the UK will be unsuccessful." Crucial People operates as both an Employment Agency and an Employment Business.
Business Development Executive - UK (Energy Storage / BESS) Location: UK (Hybrid) Reporting to: General Manager (UK) About Fellten Ltd Fellten Ltd is an innovative OEM specialising in Battery Energy Storage Systems (BESS) and electrification solutions. Operating at the intersection of clean energy, advanced engineering, and commercial innovation, Fellten is enabling the transition to a low-carbon energy system. With accelerating demand for energy storage across commercial, industrial, and infrastructure sectors, Fellten is entering a critical UK growth phase bringing to market modular, high-performance BESS solutions that unlock flexibility, resilience, and cost optimisation for customers. The Opportunity This is a key commercial leadership role focused on the UK market. As Business Development Executive, you will contribute to develop Fellten's UK commercial strategy and execution, establishing the company as a credible and differentiated BESS OEM within a rapidly evolving energy landscape. Reporting to the General Manager, you will work as part of a team to win & develop strategic partnerships to deliver significant revenue generation, while acting as a senior external representative of the business across customers, partners, and industry stakeholders. This role is suited to a proven commercial hunter who combines strategic thinking, deal-making capability, and strong execution discipline within a high-growth environment. Key Responsibilities 1. UK Commercial Strategy & Market Development Develop & execute Fellten's UK go-to-market strategy for BESS Identify priority customer segments (e.g. Fleet, automotive, logistics, renewables, construction, grid services etc) Establish scalable routes to market and revenue models within the UK 2. Strategic Partnerships & Deal Origination Originate, structure, and close high-value UK-based commercial agreements Develop partnerships with utilities, developers, EPCs, infrastructure providers, Auto OEM's, Leasing & Financial Services Lead development of innovative commercial models (e.g. Energy-as-a-Service, leasing, JV structures, OEM supply) 3. Executive Customer Engagement Build and maintain relationships at senior stakeholder level (C-suite / Director level) within UK target accounts Lead complex negotiations and commercial discussions Act as a trusted advisor on energy storage, electrification, and decarbonisation strategies 4. Market Insight & Product Alignment Monitor UK market dynamics, including regulation, grid constraints, and competitive landscape Translate customer and partner insights into product, pricing, and commercial strategy inputs Support the adaptation of Fellten's offering to meet UK-specific requirements 5. Commercial Delivery & Cross-Functional Alignment Ensure a seamless journey from origination through to project delivery and execution Work closely with engineering, operations, and service teams Support key accounts through deployment and long-term relationship development 6. Capability & Process Development Establish effective commercial processes, pipeline management, and governance within the UK business Contribute to building a scalable UK commercial function over time Support the GM with strategic planning, forecasting, and performance tracking Skills & Experience Essential: 10+ years' experience in business development, commercial leadership, or partnerships roles Strong track record of originating and closing complex B2B deals in the UK market Experience engaging with senior stakeholders across corporate or infrastructure sectors Demonstrated ability to structure partnerships or commercial agreements Strong commercial acumen with the ability to link technical solutions to financial value Experience operating in growth or scale-up environments Desirable: Experience in BESS, renewables, energy infrastructure, EV charging, or distributed energy Understanding of UK energy market dynamics, regulation, and grid environment Exposure to project finance, leasing, or energy-as-a-service models Experience working with OEMs, Leasing, EPCs, or energy developers Personal Attributes Strategic thinker with strong execution capability Commercially creative and solutions-oriented Credible and confident in senior external engagements Entrepreneurial mindset with a "builder" mentality Resilient and comfortable operating in a fast-paced, evolving environment Collaborative, low-ego team player Why Join Fellten Ltd? Senior role with the opportunity to develop a significant sectors within the UK market Opportunity to shape the commercial trajectory of a scaling BESS OEM Work closely with the General Manager and leadership team High-impact role in a rapidly growing, future-critical sector Competitive package with long-term upside potential
Apr 18, 2026
Full time
Business Development Executive - UK (Energy Storage / BESS) Location: UK (Hybrid) Reporting to: General Manager (UK) About Fellten Ltd Fellten Ltd is an innovative OEM specialising in Battery Energy Storage Systems (BESS) and electrification solutions. Operating at the intersection of clean energy, advanced engineering, and commercial innovation, Fellten is enabling the transition to a low-carbon energy system. With accelerating demand for energy storage across commercial, industrial, and infrastructure sectors, Fellten is entering a critical UK growth phase bringing to market modular, high-performance BESS solutions that unlock flexibility, resilience, and cost optimisation for customers. The Opportunity This is a key commercial leadership role focused on the UK market. As Business Development Executive, you will contribute to develop Fellten's UK commercial strategy and execution, establishing the company as a credible and differentiated BESS OEM within a rapidly evolving energy landscape. Reporting to the General Manager, you will work as part of a team to win & develop strategic partnerships to deliver significant revenue generation, while acting as a senior external representative of the business across customers, partners, and industry stakeholders. This role is suited to a proven commercial hunter who combines strategic thinking, deal-making capability, and strong execution discipline within a high-growth environment. Key Responsibilities 1. UK Commercial Strategy & Market Development Develop & execute Fellten's UK go-to-market strategy for BESS Identify priority customer segments (e.g. Fleet, automotive, logistics, renewables, construction, grid services etc) Establish scalable routes to market and revenue models within the UK 2. Strategic Partnerships & Deal Origination Originate, structure, and close high-value UK-based commercial agreements Develop partnerships with utilities, developers, EPCs, infrastructure providers, Auto OEM's, Leasing & Financial Services Lead development of innovative commercial models (e.g. Energy-as-a-Service, leasing, JV structures, OEM supply) 3. Executive Customer Engagement Build and maintain relationships at senior stakeholder level (C-suite / Director level) within UK target accounts Lead complex negotiations and commercial discussions Act as a trusted advisor on energy storage, electrification, and decarbonisation strategies 4. Market Insight & Product Alignment Monitor UK market dynamics, including regulation, grid constraints, and competitive landscape Translate customer and partner insights into product, pricing, and commercial strategy inputs Support the adaptation of Fellten's offering to meet UK-specific requirements 5. Commercial Delivery & Cross-Functional Alignment Ensure a seamless journey from origination through to project delivery and execution Work closely with engineering, operations, and service teams Support key accounts through deployment and long-term relationship development 6. Capability & Process Development Establish effective commercial processes, pipeline management, and governance within the UK business Contribute to building a scalable UK commercial function over time Support the GM with strategic planning, forecasting, and performance tracking Skills & Experience Essential: 10+ years' experience in business development, commercial leadership, or partnerships roles Strong track record of originating and closing complex B2B deals in the UK market Experience engaging with senior stakeholders across corporate or infrastructure sectors Demonstrated ability to structure partnerships or commercial agreements Strong commercial acumen with the ability to link technical solutions to financial value Experience operating in growth or scale-up environments Desirable: Experience in BESS, renewables, energy infrastructure, EV charging, or distributed energy Understanding of UK energy market dynamics, regulation, and grid environment Exposure to project finance, leasing, or energy-as-a-service models Experience working with OEMs, Leasing, EPCs, or energy developers Personal Attributes Strategic thinker with strong execution capability Commercially creative and solutions-oriented Credible and confident in senior external engagements Entrepreneurial mindset with a "builder" mentality Resilient and comfortable operating in a fast-paced, evolving environment Collaborative, low-ego team player Why Join Fellten Ltd? Senior role with the opportunity to develop a significant sectors within the UK market Opportunity to shape the commercial trajectory of a scaling BESS OEM Work closely with the General Manager and leadership team High-impact role in a rapidly growing, future-critical sector Competitive package with long-term upside potential
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Apr 17, 2026
Full time
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additionalsupport to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Expanded are currently recruiting for a Project Engineer (Lead Digital Build Engineer) to drive certainty, engineered safety and excellence in delivery at the Monklands Replacement Project. NHS Lanarkshire's ambition is to deliver Scotland's first fully digital and net zero carbon hospital through the Monklands Replacement Project (MRP). The new hospital is a hugely significant capital project with massive benefits for healthcare, the economy and local community across Lanarkshire and Scotland. This is the perfect role for an experienced Project Engineer to move into a Digital Build role. Known terms: Lead Digital Construction Manager / Project Engineer The right candidate will: Have demonstrable experience of managing Civils and Structural interface coordination across large schemes of work (£100million +) Have an excellent technical understanding of all common construction methodologies associated with reinforced concrete frames including temporary works schemes and Design for Manufacture and Assembly Possess a broad Digital skillset covering Autodesk products such as Revit, Navisworks and Civils3D as well as Solibri Model Checker Have a passion for digitalisation and automation of construction design. Be a confident communicator able to work closely with design consultants, senior members of the project engineering and leadership teams. Be influential in ensuring the adherence to Digital Build processes across all levels and disciplines of the project team. Be an enthusiastic mentor and leader to a Digital Build team, providing technical supervision and training to junior members of staff and members of the project team. About us: Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients. As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email
Apr 17, 2026
Full time
Expanded are currently recruiting for a Project Engineer (Lead Digital Build Engineer) to drive certainty, engineered safety and excellence in delivery at the Monklands Replacement Project. NHS Lanarkshire's ambition is to deliver Scotland's first fully digital and net zero carbon hospital through the Monklands Replacement Project (MRP). The new hospital is a hugely significant capital project with massive benefits for healthcare, the economy and local community across Lanarkshire and Scotland. This is the perfect role for an experienced Project Engineer to move into a Digital Build role. Known terms: Lead Digital Construction Manager / Project Engineer The right candidate will: Have demonstrable experience of managing Civils and Structural interface coordination across large schemes of work (£100million +) Have an excellent technical understanding of all common construction methodologies associated with reinforced concrete frames including temporary works schemes and Design for Manufacture and Assembly Possess a broad Digital skillset covering Autodesk products such as Revit, Navisworks and Civils3D as well as Solibri Model Checker Have a passion for digitalisation and automation of construction design. Be a confident communicator able to work closely with design consultants, senior members of the project engineering and leadership teams. Be influential in ensuring the adherence to Digital Build processes across all levels and disciplines of the project team. Be an enthusiastic mentor and leader to a Digital Build team, providing technical supervision and training to junior members of staff and members of the project team. About us: Laing O'Rourke are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia. Certainty, reliability, quality - this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients. As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the 'Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace. We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email
Job Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall oftheseservices We believe in inclusion and diversity and supporting the whole person. Our core valuescomprise ofStewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting-edgetechnologies, and a global network of experts. Key Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g.Dynatrace, Datadog, New Relic, Elastic) to proactivelymonitorservice health and performance. Utilisepredictive alerting and anomaly detection to prevent incidents andoptimisedelivery priorities. Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery. Client Communication Act as the primary point of contact for service delivery, building strong, trusted client relationships. Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention models. Use AIOps insights to improve service availability, performance, and reliability. Driveoptimisationthrough data-led decision-making and proactive operations. Documentation and Reporting Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional teams including IT, DevOps, and business units. Promote adoption of AIOps and automation tools across operational teams. Encourage skills development in data-driven and AI-assisted service management. Foster collaboration and knowledge sharing to drive service excellence. Risk Management Act as escalationleadformajor incidents, service risks, and client concerns, including participation in on-call rotations. Use event correlation and root cause analysis tools such asMoogsoft,BigPanda, and Splunk IT Service Intelligence to accelerate resolution. Proactivelyidentifyand mitigate risks using data-driven insights. Compliance Ensure adherence to client data protection, security, and regulatory requirements. Govern access to operational data used within AIOps and monitoring platforms. Support audits and assurance activities related to AI-enabled service delivery. Automation & Tooling Implement andoptimiseAIOps and automation capabilities to enable proactive and self-healing operations. Drive intelligent alerting, event correlation, and automated remediation. Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g.within ServiceNow or Datadog). Support business cases for AIOps and automation investment. Ideally,you'llhave: Experience in Service Delivery within infrastructure and cloud environments Strong understanding of IT Managed Services frameworks Hands-on experience with AIOps tools such as Dynatrace and ServiceNow Familiarity with observability tools (e.g.Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence andMoogsoft Experience in stakeholder and client management Financial management, costoptimisation, and business case development experience Understanding of data protection, compliance, and security controls About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification Set yourself apart: You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Apr 17, 2026
Full time
Job Description Job Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company,providinga broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossall oftheseservices We believe in inclusion and diversity and supporting the whole person. Our core valuescomprise ofStewardship, Best People, Client Value Creation, One Global Network, Respect for theIndividualand Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team focuses on delivering high-quality, SLA-driven services enhanced through AIOps, automation, and data-driven insights. This is an opportunity to work in a dynamic, collaborative environment with access to continuous learning,cutting-edgetechnologies, and a global network of experts. Key Responsibilities Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g.Dynatrace, Datadog, New Relic, Elastic) to proactivelymonitorservice health and performance. Utilisepredictive alerting and anomaly detection to prevent incidents andoptimisedelivery priorities. Coordinate across internal teams, vendors, and stakeholders to ensure seamless delivery. Client Communication Act as the primary point of contact for service delivery, building strong, trusted client relationships. Translate technical insights into clear business value, highlighting outcomes such as improved reliability and reduced Mean TimeToRecover (MTTR). Communicate the impact of AI-driven service management anddemonstratethe value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyseservice metrics and trends toidentifyopportunities for continuous improvement. Embed incident learnings into automation workflows and prevention models. Use AIOps insights to improve service availability, performance, and reliability. Driveoptimisationthrough data-led decision-making and proactive operations. Documentation and Reporting Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional teams including IT, DevOps, and business units. Promote adoption of AIOps and automation tools across operational teams. Encourage skills development in data-driven and AI-assisted service management. Foster collaboration and knowledge sharing to drive service excellence. Risk Management Act as escalationleadformajor incidents, service risks, and client concerns, including participation in on-call rotations. Use event correlation and root cause analysis tools such asMoogsoft,BigPanda, and Splunk IT Service Intelligence to accelerate resolution. Proactivelyidentifyand mitigate risks using data-driven insights. Compliance Ensure adherence to client data protection, security, and regulatory requirements. Govern access to operational data used within AIOps and monitoring platforms. Support audits and assurance activities related to AI-enabled service delivery. Automation & Tooling Implement andoptimiseAIOps and automation capabilities to enable proactive and self-healing operations. Drive intelligent alerting, event correlation, and automated remediation. Leverage AI-driven dashboards for performance, cost, and efficiency insights (e.g.within ServiceNow or Datadog). Support business cases for AIOps and automation investment. Ideally,you'llhave: Experience in Service Delivery within infrastructure and cloud environments Strong understanding of IT Managed Services frameworks Hands-on experience with AIOps tools such as Dynatrace and ServiceNow Familiarity with observability tools (e.g.Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence andMoogsoft Experience in stakeholder and client management Financial management, costoptimisation, and business case development experience Understanding of data protection, compliance, and security controls About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification Set yourself apart: You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
