536 jobs found

Junior Control Systems Engineer Location: Stafford Are you early in your engineering career and keen to build your skills in control systems? Do you want hands-on experience with PLC, SCADA and HMI projects? Looking for a role where you can learn while contributing to real engineering work? What's in it for you Salary up to 35,000 30 days holiday plus bank holidays 6% pension Life assurance and healthcare scheme Hybrid working (Mondays and Fridays from home) 12:30pm finish on a Friday Company bonus What will you be doing? Support the design and delivery of control system software solutions Work on PLC, SCADA and HMI system development Complete allocated software engineering tasks across projects Assist with technical documentation, tenders and specifications Provide support to engineering, sales and onsite teams Help ensure projects meet quality, safety and environmental standards Liaise with clients, contractors and internal teams Contribute to improving processes and engineering practices Where you'll be doing it You'll be joining a specialist engineering organisation working in the nuclear and defence sectors. The team delivers control and functional safety systems across the full project lifecycle, from design through to commissioning. The business forms part of a wider engineering group with a strong reputation across energy and industrial sectors, offering long-term development and varied project work. What you'll need HNC (or equivalent) in a relevant engineering discipline Around 1 year of experience in a software or control systems environment Exposure to PLC, SCADA or HMI systems Understanding of working within regulated environments (e.g. ISO standards) Good communication and problem-solving skills Ability to manage your workload and meet deadlines A proactive attitude and willingness to learn Eligibility for UK security clearance (SC level) We appreciate your CV may not be up to date. No problem, just apply and we can deal with that later. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.

Product & Pricing Manager / Commercial Manager The company is seeking a strong, technically minded Product & Pricing Manager / Commercial Manager / Product Manager to own and optimise its product portfolio and pricing strategy. This role is ideal for a commercial pricing professional from the automotive aftermarket or a similar technical B2B environment. Working closely with Sales, Purchasing, Operations, and suppliers, you will shape pricing models, manage product data, support tenders and quotations, and drive margin improvement across multiple product families and customer groups. Ideal Location - Northampton Hybrid Basic Salary Circa 55,000 + bonus + 25 days holiday plus bank holidays (32 days total) + Pension + Hybrid working + Clear career progression Key Focus Areas: Ownership of product range, pricing models, and margin frameworks Technical pricing for aftermarket, OEM, fleet, and distributor customers Commercial and cost analysis, including supplier pricing and landed costs Product performance analysis, SKU rationalisation, and new product introduction Market and competitor pricing analysis (UK, EU, international) Cross-functional support for Sales, Purchasing, and Operations What We're Looking For: Proven experience as a technical pricing or commercial manager, ideally within the automotive aftermarket (or similar engineered / heavy-duty sectors) Strong analytical capability with advanced Excel skills Experience managing product data, supplier pricing, and commercial models Confident communicator able to influence across commercial and technical teams Detail-driven, commercially curious, and comfortable operating independently To register your interest: please contact Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd, on (phone number removed), or email your CV JOB REF: 4321RC Product & Pricing Manager Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you. Applicants must be eligible to work in the UK. We are unable to offer sponsorship.

Salary - £40K - £60K per annum (plus Bonus) - hybrid working Oxford HQ Are you a Sales Engineer or Pre-Sales Consultant frustrated with delivering generic SaaS demos and looking to move into a more consultative, solution-led role within RegTech? We are working exclusively with an established, growing technology business of circa 120 employees that operates at the forefront of regulatory technology and structured data solutions. They are looking to hire a Sales Engineer as part of a replacement hire, continuing to invest in their pre-sales capability to support complex, high-value client engagements. This is a business that works with global organisations across financial services and regulated industries, where data accuracy, compliance and reporting are critical. The opportunity offers a step into a more involved role where you will influence solutions rather than simply present them. In this role, you will act as a trusted technical advisor across the full sales cycle, from discovery through to solution design and delivery of tailored demonstrations. You will work closely with customers to understand their regulatory, reporting and data challenges, translating these into bespoke technical solutions aligned to their requirements. Engagements will typically involve senior stakeholders including heads of reporting, regulatory leads and technical decision-makers within financial services and other regulated sectors. You will also collaborate internally with sales, product and engineering teams to shape solutions and contribute to deal strategy. The role requires someone who can balance technical depth with commercial awareness, playing a key part in progressing and winning complex opportunities. This position is suited to someone with around two to four years' experience in a Sales Engineer, Pre-Sales or Solutions Consultant role within a SaaS or technology environment. You will likely be looking for a step up from a role that is heavily demo-focused, into one where you can take greater ownership of solution design and customer engagement. A strong understanding of APIs, SaaS architectures or system integrations will be beneficial, alongside experience working with technical stakeholders. Exposure to regulatory environments, financial services or structured data would be advantageous, but not essential. Most importantly, you will be curious, detail-oriented and motivated to develop both your technical and commercial skill set. The company offers a collaborative and intellectually engaging environment, where technical and commercial contributions are equally valued and career progression is supported. You will have the opportunity to build expertise in a highly relevant and growing area within RegTech and regulatory data, with clear scope to take on greater responsibility over time. The role offers a base salary of £40,000 to £60,000, alongside a discretionary bonus and a comprehensive benefits package. Working is hybrid, with an expectation of three days per week in the Oxford office and some travel across the UK and Europe for client engagements. To find out more, apply now.

Position: Embedded Software Engineer Salary: Up to 60,000 Location: York (Hybrid working available) Our client offers an exciting opportunity to play a central role in developing and delivering software for international projects. You'll be involved throughout the full lifecycle-from initial concept through to deployment-helping bring innovative features to market. In this role, you'll tackle complex technical challenges, working with advanced algorithms, data structures, and language parsing technologies. They are looking for a motivated and innovative embedded software engineer with a strong foundation in computer science and a proactive, "can-do" mindset. Ideal candidates will have experience in several of the following areas: Strong background in reliable, embedded, or real-time software systems Degree or PhD in Computer Science or a related field Excellent communication skills for customer-facing work Ability to manage workloads independently and stay organized under pressure Strong written and spoken English skills Experience with real-time operating systems (RTOS) You'll be part of a collaborative and supportive team focused on delivering high-quality software for next-generation, products. Day-to-day responsibilities include: Providing integration, consultancy, and training services to global clients Supporting product development by translating customer requirements into practical solutions Assisting with technical pre-sales, including demonstrations and proof-of-concept work Developing and maintaining software Delivering responsive and effective customer support, including on-site visits Working with a wide range of processors, compilers, debuggers, and RTOS environments Based in York, the position offers flexible hours and hybrid working options. You'll join a friendly, forward-thinking team with a shared passion for technology in an open and innovative work environment. Benefits include: Flexible working hours 33 days annual leave (including bank holidays) Private pension scheme Cycle-to-work scheme Team events and away days Complimentary fruit and drinks On-site parking for cars and bikes Apply today with an up to date CV and a member of the KO2 team will be in touch to discuss.

Position: Purchasing Assistant Location: Corby Salay: £28,000 - £31,000 Purchasing Assistant required for a well-established manufacturer of production machinery based in the Corby area. Due to ongoing success, they are seeking an experienced Purchasing Assistant to become part of a successful manufacturing business where your contribution will make a real impact. Purchasing Assistant Position Overview Source and purchase materials, components, and services in line with business requirements Maintain accurate supplier, pricing, and product data Process purchase orders, track deliveries, and manage schedules Liaise with suppliers to resolve delivery, pricing, or quality issues Work closely with production, design, and sales teams to ensure stock availability Maintain Bills of Materials (BOMs) and routings within the ERP system (NetSuite) Monitor stock levels and support inventory control processes Identify opportunities for cost savings, supplier improvements, and process efficiencies Purchasing Assistant Position Requirements Minimum 5 years' experience in a purchasing role within a manufacturing environment Degree in Business, Supply Chain, or a related discipline (desirable) Strong analytical skills and excellent attention to detail Excellent communication and organisational abilities Proficient in Microsoft Office, particularly Excel Experience using ERP systems (NetSuite advantageous) Positive attitude with a willingness to learn and develop professionally Purchasing Assistant Position Remuneration £28,000 - £31,000 dependant upon experience Monday-Thursday 08:00-17:00 (1 hour lunch), Friday 08:00-16:00 (1 hour lunch) 25 days holiday plus bank holidays Full training and support from experienced colleagues Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

Machine Tool Engineer Ref: Jo7123/NPH Location: Halesowen Salary: £35,000 to £38,250 + Pension + Overtime Days - Monday to Friday - 10am to 6pm The Company My client is a specialist manufacturer producing forgings for defence, aero, gears, Oil and gas, food processing, nuclear, rail, power, mining and paper industries. They also provide heat treatment, machining, test lab and steel stock working capabilities. Due to expansion, they are looking to add to their existing team. Key Skills • Apprentice Trained Engineering • Machinery Fitting Experience • Experience of Automated CNC & Milling Machines The successful candidate will be apprentice trained engineer, with experience in the machinery manufacture industry. You will have a strong engineering pedigree with experience working with CNC machine centres, lathes, and millers, including older manual lathes and milling machines. Key Duties; Carry out both planned preventative maintenance (PPM) and reactive maintenance on plant machinery, equipment, and buildings. Proactively support initiatives to improve plant reliability and performance. Execute and contribute to planned maintenance schedules. Assist with the implementation, updating, and optimisation of the Computerised Maintenance Management System (CMMS). Collaborate with and support other departments as required. Undertake additional duties as reasonably assigned by management. This is a fantastic opportunity to join a secure forward thinking group, with excellent scope for technical career development. If you are interested in this role, please send a copy of your current CV using the details provided, interviews will be held locally, and the company is looking to recruit this role as soon as possible. ETS Consulting Ltd - Recruitment specialists with specific areas of expertise in the Manufacturing, Technical, Engineering and Sales markets. ETS Consulting Limited act as an employment business and employment agency and are registered in England and Wales as ETS Consulting Limited, registered no . Registered office address 7 Stamford Square, Ashton Under Lyne, Lancashire, United Kingdom, OL6 6QU. If one of our consultants contacts you in relation to this role, please be aware that as part of our registration process you will be required to provide ETS Consulting with proof of your identity along with proof of your eligibility to work in the United Kingdom.

Our client, a forward-thinking engineering business specialising in advanced equipment solutions, is looking for a Project Engineer to support the delivery of complex technical projects. The successful candidate will have experience in engineering or manufacturing environments and the ability to manage multiple projects through to commissioning. Permanent Salary - Up to £50,000 + Bonus Bowdon / Hale / Altrincham, Greater Manchester 2 Day WFH / Hybrid working available Project Engineer Responsibilities: Manage 6-8 projects simultaneously from post-sales handover through to installation and commissioning Prepare and modify technical drawings, project plans, and documentation Coordinate with internal teams to ensure on-time, on-budget delivery Support installation of mechanical and electrical systems Project EngineerEssential Skills / Experience / Qualifications 1-4 years' experience in a similar role Engineering or manufacturing background (electrical / instrumentation advantageous) AutoCAD experience essential (modifying drawings) Strong organisational and communication skills Right to work in the UK Desirable: Experience within highly regulated or complex engineering environments Project EngineerCompany Benefits Up to £50,000 + Bonus Hybrid working Long-term project pipeline Development and progression opportunities

Senior Technical Sales Engineer Yeovil Permanent Competitive Annual Salary + Benefits We're hiring Senior Technical Sales Engineers to support complex projects across the dairy, and food & beverage sectors. You'll play a key role in delivering commercially competitive, technically robust process solutions-from early customer engagement through to full tender delivery. Key Responsibilities Lead end-to-end tender and bid processes for process machinery projects Interpret customer requirements and translate them into technical solutions Act as the main customer contact throughout pre-sales and after-sales stages Collaborate with internal teams (design, project delivery) and external suppliers Conduct site visits, surveys, and technical consultations Requirements Strong background in technical sales within engineering environments Proven experience in process machinery / liquid processing systems Industry experience in one or more of: Dairy Food & Beverage Pharmaceutical Ability to manage complex bids and tender processes Excellent stakeholder and customer-facing skills Salary & Package Up to £58,500 base salary Hybrid working: 3 days in office per week Regular UK travel

Trainee Business Development & Technical Manager People Solutions are currently recruiting for an ambitious and energetic Trainee Business Development & Technical Manager to join our client based in Glasgow on a full-time, permanent basis. This is an excellent opportunity for someone with a technical sales background in manufacturing or merchandising who is eager to develop their career, gain hands-on experience, and progress within a growing business. This role would suit applicants who have previously worked as a Technician , Sales Executive , or Engineer . Shifts: • Monday - Friday: 9:00am - 5:00pm Salary: • £28,000 - £32,000 per annum Benefits: Your benefits as a Trainee Business Development & Technical Manager • Competitive salary package • Career development and progression opportunities • Ongoing training and personal development support • Exposure to both technical and commercial aspects of the business • Opportunity to work closely with senior leadership Day-to-day duties: As a Trainee Business Development & Technical Manager , your duties will include (but are not limited to): • Identifying and developing new business opportunities • Building and maintaining strong relationships with customers and suppliers • Engaging with existing clients to expand business opportunities • Supporting marketing, social media, and website campaigns • Conducting market analysis and assisting with strategic planning • Researching potential suppliers to improve cost competitiveness • Evaluating current sales efforts and partnerships to improve performance • Interpreting and creating basic technical drawings • Working with designers to ensure correct product specifications (e.g. gaskets and bolt grades) • Analysing enquiries, drawings, and material specifications • Providing technical support to promote product specification • Assisting in the development of sealing solutions and product innovations • Supporting problem-solving for technical sealing applications • Preparing and submitting accurate customer quotations • Participating in internal and external training initiatives Essential skills: To be successful as a Trainee Business Development & Technical Manager , you will need: • An HND qualification in an engineering-related discipline (essential) • Previous experience in technical sales within manufacturing and/or merchandising • Strong IT skills (Microsoft Outlook, Word, Excel, PowerPoint) • Basic knowledge of mechanical, chemical, and physics principles • Excellent organisational and time management skills • Strong analytical, logical, and problem-solving abilities • Ability to work independently and as part of a small team • High attention to detail with accurate record-keeping Desirable experience: • Experience with technical drawings and specifications • Knowledge of adhesives, tapes, or sealing solutions • Exposure to product development or technical support environments Training: Full training will be provided, with ongoing support to develop both technical and business development skills. Contact: If you are ready to take the next step in your career as a Trainee Business Development & Technical Manager , apply today or contact our recruitment team for more information People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process

Trainee Recruitment Consultant - Uncapped Commission£28,000 + Uncapped Commission (Year 1 OTE (£35,000-£45,000) + Full Training + Progression + Company DevelopmentsBristol City CentreAre you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond?Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals.You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year.We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers.The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorshipThe Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to BristolTrainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14634If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Recruitment Consultant(Graduate/Trainee) - Uncapped Commission£28,000 + Uncapped Commission (Year 1 OTE (£35,000-£45,000) + Full Training + Progression + Company DevelopmentsBristol City CentreAre you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond?Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals.You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year.We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers.The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorshipThe Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to BristolTrainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14634If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

International Sales Manager Permanent Full-Time Hybrid International Travel £65,000 £70,000 Base + 25% Commission (OTE £81,250 £87,500) We re supporting a specialist engineering technology business in the search for an International Sales Manager to drive sales across global Defence and Homeland Security markets. This is a full sales cycle role focused on managing existing accounts, converting inbound opportunities, and winning new business across international defence and security sectors. Key Details Full sales ownership: account management, inbound leads, and new business Approx. 25% international travel Key regions: Western Europe and Africa, some exporsure to The Americas and Canada Hybrid working with flexibility (typically 3 days on-site) Small, high-autonomy sales team Reporting to Sales Director The Role You ll be responsible for developing customer relationships, converting qualified opportunities into orders, and supporting major project bids. This includes CRM management, customer demonstrations, proposal responses (RFPs), pipeline development, and strategic business planning. You ll work closely with integrators, end users, and government/defence customers, so the ability to understand and communicate technical solutions is essential. What We re Looking For Experience in technical sales, business development, or a commercial role in a related industry Defence, security, surveillance, military, or government sector exposure is highly desirable Strong communication and presentation skills Able to understand and explain technically complex products Self-starter who works well with autonomy Comfortable operating in a small team environment Full UK driving licence Eligible for UK Security Clearance (preferred) Junior candidates with strong sales ability and relevant sector exposure will also be considered. Why Apply? This is a high-visibility role in a specialist business where you ll have genuine ownership, strong earning potential, and the opportunity to influence international growth in a technically advanced sector.

Technical Sales Engineer Yeovil Permanent Competitive Annual Salary + Benefits Our client, a well-established design, manufacturer, and installer of bespoke solutions for the dairy and FMCG industries are hiring a Technical Sales Engineer to support projects across the dairy, and food & beverage sectors. You'll contribute to delivering commercially competitive, technically sound process solutions, working closely with customers and internal teams. Key Responsibilities Support bid and tender processes for process machinery projects Assist in developing technical proposals based on customer requirements Build and maintain strong customer relationships Work closely with internal teams (design, project delivery) Participate in site visits, surveys, and technical discussions Requirements Experience in technical sales or an engineering-based commercial role Exposure to process machinery / liquid processing systems Industry experience in one or more of: Dairy Food & Beverage Pharmaceutical Strong communication and customer-facing skills Eagerness to develop within a technical sales environment Salary & Package Up to £48,000 base salary Regular UK travel

A Mid-level Hardware Project Manager with experience of project delivery within an Engineering, R&D or Manufacturing Company will join a thriving, award-winning Technology Company. With a broad technical awareness across Electronics and Software applications, the successful Project Manager will bring strong people skills as well as the ability to deliver concurrent projects of varying length. This rewarding hybrid role will suit a Project Manager with 3-5 years' experience, where you have been involved with projects from concept to product realization within a hardware product development environment; overseeing costings whilst maintaining close contact with customers and suppliers. Requirements for the Mid-level Project Manager include: Evidence of Hardware Project Management within an Engineering, R&D or Manufacturing environment. Some technical understanding across Electronics/RF, Software and Mechanical Engineering or experience of working closely with technical teams. Experience managing end-to-end product development lifecycles. Experience managing costings for bids and sales support. Strong people skills and collaborative approach. Prince2 / APM Certification or willingness to work towards. A generous salary will be offered with hybrid working (3 days office / 2 WFH) plus numerous benefits.

Surveyor/ Sales Engineer to be Key Account Manager Be based in South East Commutable to London when needed Some sales. Account management or experience surveying Fire alarm sites (You may be Engineer, Manager or sell systems now) Fire Alarm Knowledge of BS 5839 standard (FIA/ BAFE trained etc Up to £55k + circa £80000 Earnings from building relationships and positioning yourself as trusted advisor to Facilities management companies for when they have Fire alarm work to be done, you survey, quote and win Fire alarm work. Benefits of being a Surveyor/ Sales Engineer/ Key Account Manager Warm and given accounts to build relationships Key accounts and customers to visit 2-3 days surveying sites and meeting customers, 2-3 days working from home or an office doing quotes, calling, teams and building relationshiops so the clients use you and your fire team in future £45000 - £55000 (dependant if a fire alarm engineers, surveyor, or existing key account manager with the fire alarm surveying/ design skill - Flexible for the right person and will help FIA/ Fire alarm specialist keen to sell and help compliance or in sales to progress) Commission and Bonus's so £75,000 - £80,000 with commisison OTE This Fire systems company will progress or add FIA courses (if you know Fire alarm systems standards), if you want to move into sales from another Fire Alarm positions like engineer/ manager. Requirements to be a a Surveyor/ Sales Engineer - Warm business or Key Account Manager Ability to survey to Fire Alarm standards (e.g. BS5839) so can recommend solutions or requirements to clients you visit You could be a Fire Alarm Engineer, Surveyor, Designer, Technical Manager or key account manager, sales BDM or systems seller now - that knows standards and likes meeting & surveying/ sales Based Essex, Kent, Surrey, Sussex, berkshire, kent, Hampshire, Buckinghamshire, etc (commutable to London 2-3 days a week). Contact Me - If you are in Fire Alarm role (know BS 5839/ FIA standards) and would like to use sales energy/ skills. Great earnings, progress, warm business and support here to be Account Manager or Sales Engineer. Apply or contact Steven Eley - Fire and Security careers - Eley Solutions Ltd

Company Description We are a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses - no matter what the future holds. Since 2000, we've been keeping businesses connected. We don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Role Purpose: The Technical Account Manager (TAM) owns the technical relationship for a portfolio of managed IT customers. The role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer's real-world environment, identifies risk and improvement opportunities, and helps customers get the best possible value from their managed services. Key Responsibilities Customer Ownership & Relationship Management: Act as the primary technical contact for assigned customers. Build strong, long-term relationships with customer stakeholders at all levels. Take full ownership of the customer's technical landscape, understanding how systems are actually configured and used. Represent the customer internally, ensuring internal teams understand priorities, risks, and expectations. Proactive Technical Management: Carry out regular technical reviews and forward-planning sessions with customers. Deliver structured health checks covering infrastructure, cloud services, security, backup, monitoring, and endpoint management. Identify technical debt, unsupported platforms, and emerging risks, and clearly articulate remediation options. Help customers align their IT environment with best practice, vendor supportability, and security standards. Service Quality & Escalation: Work closely with Service Desk and Engineering teams to ensure excellent day-to-day service delivery. Act as an escalation point for complex or recurring technical issues. Review incident trends and recurring problems, driving permanent fixes rather than short-term workarounds. Technical Planning & Change: Support customers with infrastructure changes, upgrades, and cloud adoption. Provide technical input into solution design, change planning, and project delivery. Commercial Awareness (Non-Sales): Identify genuine opportunities for improvement, optimisation, or additional services based on customer need. Work collaboratively with Account Managers and Sales teams, providing technical insight and credibility. Support customers in optimising service consumption, licensing, and support models. Clearly explain the value, risks, and impact of technical recommendations in a way customers understand. Documentation & Governance: Maintain accurate technical documentation, diagrams, and configuration records. Ensure clarity around what is in scope, out of scope, supported, and unsupported. Contribute to internal reporting on customer health, risk, and engagement. Qualifications Technical Experience: Strong background in managed IT services, ideally from a senior service desk, engineering, or technical escalation role. Solid experience with Microsoft 365, Azure AD / Entra ID, Intune, and cloud services. Good understanding of security posture, identity models, backup, monitoring, and endpoint management. Experience supporting SME to mid-market customer environments. Professional Skills: Confident, professional communicator with excellent customer-facing skills. Ability to translate complex technical issues into clear, practical advice. Highly organised, able to manage multiple customer relationships effectively. Calm, methodical approach to problem solving and escalation. Desirable: Previous experience as a Technical Account Manager, Service Delivery Manager, or similar role. Experience working alongside sales or account management teams. Exposure to regulated or security-focused environments. Qualifications (Desirable): Microsoft certifications (Microsoft 365, Azure, Security). ITIL Foundation or equivalent service management experience. Relevant technical certifications (networking, security, backup, cloud).