Job Description
Senior Technology Engineer - Permanent - Victoria, London
On site 5 days per week
Don't need to be able to drive
9am to 5.30am Monday through to Friday
5-minute walk from Victoria train station
Some travel to their other offices in Europe which generally they are a max of 2 days per visit
Benefits:- Pension, Healthcare for you & family, holidays, dental, 20% bonus (company & performance related), £7/day lunch voucher to order sandwiches etc.
My client is looking for a Senior Engineer that can work on 1st through to 3rd Line support issues, with a good mixture of Desktop/Infrastructure/Networking experience, so a generalist within IT Support. Working within a small team & can also be able to mentor to the more junior staff. Experience of MS Azure, O365 Suite of applications, All Microsoft desktop OS, Microsoft Server 2008 & higher, Active Directory, Group Policies, DNS DHCP, Networking including VLANs, Wi-Fi technology, Remote connectivity tools
The Technology function is run at a corporate level & the roles are global operating across all locations. The role is responsible for first to third line support.
The Senior Technology Engineer is responsible for responding & resolving tasks relating to all levels of IT queries & acting as an escalation route for the IT team for more complex & project related tasks. You must be capable to review & escalate requests to suppliers & solution vendors as & when required.
To ensure that reactive & pre-emptive IT support actions are carried out competently, professionally & in a timely manner following the direction of the Group IT Manager. This role requires a proactive approach, & the Senior Technology Engineer is required to be sufficiently self-motivated to operate at level where they can when appropriate instigate solutions without needing direction in order to provide continuity of service. Working with the IT Manager to identify plan & deliver projects & system improvements depending on business needs & requirements. Responsible for the proactive monitoring, maintenance & support/escalation of the incoming IT support requests either by email, phone or internal ticketing system. To manage & oversee the day-to-day support element of the Group IT support desk.
Ensuring support requests are responded to in a timely manner & acting as an escalation route for more complex or large support issues. Offer mentorship & guidance to the Group IT support team & ensure continuity of support in the absence of the Group IT Manager. Responsible for the proactive monitoring, maintenance & support/escalation of the incoming IT support requests either by email, phone or internal ticketing system. To liaise with site-based IT contacts, including training & advising where necessary to ensure sites are fully informed & consistent. Working within compliance frameworks such as ISO27001, GDPR & PCI DSS to ensure the IT function has a standard way of working, ensuring compliance with a particular focus on security & data integrity.
Senior Technology Engineer essential experience
A proven track record of supporting complex disparate networks. Supporting all levels of business users including VIPs. Proven ability to instigate, manage & deliver often challenging projects, both technically & from a management perspective.
Senior Technology Engineer ability to support:
Senior Technology Engineer desirable
Education
Degree level or equivalent
Microsoft Certified eg MCSE
Candidates must be eligible to work in the UK
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
On site 5 days per week
Don't need to be able to drive
9am to 5.30am Monday through to Friday
5-minute walk from Victoria train station
Some travel to their other offices in Europe which generally they are a max of 2 days per visit
Benefits:- Pension, Healthcare for you & family, holidays, dental, 20% bonus (company & performance related), £7/day lunch voucher to order sandwiches etc.
My client is looking for a Senior Engineer that can work on 1st through to 3rd Line support issues, with a good mixture of Desktop/Infrastructure/Networking experience, so a generalist within IT Support. Working within a small team & can also be able to mentor to the more junior staff. Experience of MS Azure, O365 Suite of applications, All Microsoft desktop OS, Microsoft Server 2008 & higher, Active Directory, Group Policies, DNS DHCP, Networking including VLANs, Wi-Fi technology, Remote connectivity tools
The Technology function is run at a corporate level & the roles are global operating across all locations. The role is responsible for first to third line support.
The Senior Technology Engineer is responsible for responding & resolving tasks relating to all levels of IT queries & acting as an escalation route for the IT team for more complex & project related tasks. You must be capable to review & escalate requests to suppliers & solution vendors as & when required.
To ensure that reactive & pre-emptive IT support actions are carried out competently, professionally & in a timely manner following the direction of the Group IT Manager. This role requires a proactive approach, & the Senior Technology Engineer is required to be sufficiently self-motivated to operate at level where they can when appropriate instigate solutions without needing direction in order to provide continuity of service. Working with the IT Manager to identify plan & deliver projects & system improvements depending on business needs & requirements. Responsible for the proactive monitoring, maintenance & support/escalation of the incoming IT support requests either by email, phone or internal ticketing system. To manage & oversee the day-to-day support element of the Group IT support desk.
Ensuring support requests are responded to in a timely manner & acting as an escalation route for more complex or large support issues. Offer mentorship & guidance to the Group IT support team & ensure continuity of support in the absence of the Group IT Manager. Responsible for the proactive monitoring, maintenance & support/escalation of the incoming IT support requests either by email, phone or internal ticketing system. To liaise with site-based IT contacts, including training & advising where necessary to ensure sites are fully informed & consistent. Working within compliance frameworks such as ISO27001, GDPR & PCI DSS to ensure the IT function has a standard way of working, ensuring compliance with a particular focus on security & data integrity.
Senior Technology Engineer essential experience
A proven track record of supporting complex disparate networks. Supporting all levels of business users including VIPs. Proven ability to instigate, manage & deliver often challenging projects, both technically & from a management perspective.
Senior Technology Engineer ability to support:
- MS Azure
- O365 Suite of applications
- All Microsoft desktop OS
- Microsoft Server 2008 & higher
- Active Directory
- Group Policies
- DNS DHCP
- Networking including VLANs
- Wi-Fi technology
- Remote connectivity tools
Senior Technology Engineer desirable
- Experience of Juniper Switches
- Experience of Palo Alto Firewalls
- Management of third-party suppliers
- Building standard desktop images
- Multilanguage setups
- Any security related qualification or experience
- Citrix
- VMWare
- HP Servers & SANs
Education
Degree level or equivalent
Microsoft Certified eg MCSE
Candidates must be eligible to work in the UK
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
About NES IT