Role: Business Development Lead Location: Wimbledon or Stockport Contract type: Full time, permanent Carrier now has an opportunity for a Business Development Lead based ideally commutable to our Wimbledon or Stockport office. You will be responsible for leading the growth of our customer base to achieve 2026 growth ambitions across multiple service aftermarket revenue streams. The role will also include cross liaison with inside sales resource to ensure standardisation across quotation and follow up processes, and will include a mixture of responsibilities across both client retention and growth. What will you be doing? Manage specialist Service Agreement sellers to ensure that portfolio growth targets are achieved- this covers new equipment conversion to contract, and re-capture of new contracts from competitors. Ensure a robust standard works is developed to manage the process of conversion to Carrier maintenance contract following new equipment sale and installation. Ensure detailed customer profiling is carried out to support accurate client contact plans for all responsible revenue streams Deployment of standard work process for renewal of existing service agreements. Ensure growth strategies and tactics are deployed to enhance customer engagement and increase maximise share Work closely with cross functional teams to realise process efficiencies throughout the selling process Recruit as required, to ensure adequate sales coverage across revenue streams Establish a regular and rigorous sales cadence to measure activities and achieve sales plans Provide timely feedback and effective performance management of individuals within the sales team Requirements Experience of managing teams in a service driven industry. Knowledge of HVAC is desired but not essential. Strong sales oriented background with demonstrable experience of driving targeted growth initiatives. Experience of supporting process transformation, developing standard work, and implementing change. Experience of marketing campaign management would be an advantage. Presentation skills and ability to conduct senior level client meetings. Strong communication skills UK Driving Licence IT Literate with at least 5 years experience of using CRM as a management tool (Salesforce or similar). Benefits Very competitive base salary Bonus scheme Company car or cash allowance 25 Days Holiday + bank holiday Holiday purchase scheme Company Pension Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
Mar 01, 2026
Full time
Role: Business Development Lead Location: Wimbledon or Stockport Contract type: Full time, permanent Carrier now has an opportunity for a Business Development Lead based ideally commutable to our Wimbledon or Stockport office. You will be responsible for leading the growth of our customer base to achieve 2026 growth ambitions across multiple service aftermarket revenue streams. The role will also include cross liaison with inside sales resource to ensure standardisation across quotation and follow up processes, and will include a mixture of responsibilities across both client retention and growth. What will you be doing? Manage specialist Service Agreement sellers to ensure that portfolio growth targets are achieved- this covers new equipment conversion to contract, and re-capture of new contracts from competitors. Ensure a robust standard works is developed to manage the process of conversion to Carrier maintenance contract following new equipment sale and installation. Ensure detailed customer profiling is carried out to support accurate client contact plans for all responsible revenue streams Deployment of standard work process for renewal of existing service agreements. Ensure growth strategies and tactics are deployed to enhance customer engagement and increase maximise share Work closely with cross functional teams to realise process efficiencies throughout the selling process Recruit as required, to ensure adequate sales coverage across revenue streams Establish a regular and rigorous sales cadence to measure activities and achieve sales plans Provide timely feedback and effective performance management of individuals within the sales team Requirements Experience of managing teams in a service driven industry. Knowledge of HVAC is desired but not essential. Strong sales oriented background with demonstrable experience of driving targeted growth initiatives. Experience of supporting process transformation, developing standard work, and implementing change. Experience of marketing campaign management would be an advantage. Presentation skills and ability to conduct senior level client meetings. Strong communication skills UK Driving Licence IT Literate with at least 5 years experience of using CRM as a management tool (Salesforce or similar). Benefits Very competitive base salary Bonus scheme Company car or cash allowance 25 Days Holiday + bank holiday Holiday purchase scheme Company Pension Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 click apply for full job details
Mar 01, 2026
Full time
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 click apply for full job details
About the Job Join the Red Hat Cloud Partner team to dive deep and uncover key insights that guide critical business decisions. We are looking for an experienced, motivated, and passionate Partner Sales Director to drive the growth of our Cloud business across Europe, the Middle East, and Africa (EMEA). In this strategic leadership role, reporting directly to the EMEA Vice President of Ecosystems, you will influence and execute our Cloud strategy. You will be accountable for business growth, building scalable sales programs, and managing specialist cloud partner sales teams. You will serve as the domain expert for the EMEA Cloud marketplace - spanning Hyperscalers, Certified Cloud and Service Providers (CCSP), and Managed Service Providers (MSP). This is a high-impact position where you will be responsible for the development of critical Global Cloud Partners, aligning sovereign and telco cloud motions, and driving consumption strategies. You must reside in a major country within the EMEA region where Red Hat is registered for business. What You Will Do In this role, you will balance strategic planning with operational execution across three key pillars: Route to Market (RTM) Leadership, Partner Engagement, and Team Management. Drive the Cloud Partners Route to Market (RTM) across EMEA, including Hyperscalers and Cloud Partners (CCSP, MSP, etc.). Act as the EMEA domain expert to educate and improve the Ecosystem approach within field engagement teams (Enterprise, Commercial, and Telco/Media/Entertainment). Drive growth through Marketplaces and identify elements needed for exponential performance (e.g., aligned products, certifications, and ISV integration). Align Sovereign Cloud and Telco Cloud motions with the broader strategy. Collaborate with global teams to develop and execute joint partnership plans (GTM, Sales, and Enablement) to meet sales and influence objectives. Work with Marketing to integrate initiatives that generate new business and increase market visibility. Expand EMEA C-level partner relationships and map executive sponsorships to increase Red Hat's "share of wallet." Collaborate actively with field sales to drive consumption and ensure a cloud strategy exists for every customer. Direct Leadership: Lead, develop, and manage the allocated EMEA-level team. Matrix Leadership: Collaborate with regional Ecosystem leadership to matrix-manage the community of regional Hyperscaler and CCSP-dedicated Partner Account Managers (PAMs). Provide accurate weekly forecasting, top deal tracking, and pipeline management. Oversee bi-weekly reporting and QBRs to track progress, challenges, and solutions. What You Will Bring Proven managerial credentials and the ability to solve complex business challenges while aligning program objectives. In-depth understanding of the EMEA Cloud marketplace, including Hyperscalers, MSPs, and the broader ecosystem. Solid experience in account and cloud partner management with a track record of overachieving plan goals. Understanding of the Red Hat EMEA Cloud Business is highly desirable and advantageous. Proven experience managing teams that work with external Cloud partners to build sales strategies and set targets. Ability to matrix manage diverse teams across regions to increase internal sales alignment. Experience managing investments and enabling growth initiatives. Exceptional communication skills with the ability to engage internal and external senior sales executives. Strategic capability to deliver an EMEA Cloud Strategy jointly with regional teams. Ability to provide timely resolution (and escalation) for partner or customer challenges. Executive-level presentation and public speaking skills, with the proven ability to deliver compelling keynotes at major industry events and articulate complex value propositions to C-suite audiences. Travel upto 50% across EMEA About Red Hat Red Hat () is the world's leading provider of enterprise open source () software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.
Mar 01, 2026
Full time
About the Job Join the Red Hat Cloud Partner team to dive deep and uncover key insights that guide critical business decisions. We are looking for an experienced, motivated, and passionate Partner Sales Director to drive the growth of our Cloud business across Europe, the Middle East, and Africa (EMEA). In this strategic leadership role, reporting directly to the EMEA Vice President of Ecosystems, you will influence and execute our Cloud strategy. You will be accountable for business growth, building scalable sales programs, and managing specialist cloud partner sales teams. You will serve as the domain expert for the EMEA Cloud marketplace - spanning Hyperscalers, Certified Cloud and Service Providers (CCSP), and Managed Service Providers (MSP). This is a high-impact position where you will be responsible for the development of critical Global Cloud Partners, aligning sovereign and telco cloud motions, and driving consumption strategies. You must reside in a major country within the EMEA region where Red Hat is registered for business. What You Will Do In this role, you will balance strategic planning with operational execution across three key pillars: Route to Market (RTM) Leadership, Partner Engagement, and Team Management. Drive the Cloud Partners Route to Market (RTM) across EMEA, including Hyperscalers and Cloud Partners (CCSP, MSP, etc.). Act as the EMEA domain expert to educate and improve the Ecosystem approach within field engagement teams (Enterprise, Commercial, and Telco/Media/Entertainment). Drive growth through Marketplaces and identify elements needed for exponential performance (e.g., aligned products, certifications, and ISV integration). Align Sovereign Cloud and Telco Cloud motions with the broader strategy. Collaborate with global teams to develop and execute joint partnership plans (GTM, Sales, and Enablement) to meet sales and influence objectives. Work with Marketing to integrate initiatives that generate new business and increase market visibility. Expand EMEA C-level partner relationships and map executive sponsorships to increase Red Hat's "share of wallet." Collaborate actively with field sales to drive consumption and ensure a cloud strategy exists for every customer. Direct Leadership: Lead, develop, and manage the allocated EMEA-level team. Matrix Leadership: Collaborate with regional Ecosystem leadership to matrix-manage the community of regional Hyperscaler and CCSP-dedicated Partner Account Managers (PAMs). Provide accurate weekly forecasting, top deal tracking, and pipeline management. Oversee bi-weekly reporting and QBRs to track progress, challenges, and solutions. What You Will Bring Proven managerial credentials and the ability to solve complex business challenges while aligning program objectives. In-depth understanding of the EMEA Cloud marketplace, including Hyperscalers, MSPs, and the broader ecosystem. Solid experience in account and cloud partner management with a track record of overachieving plan goals. Understanding of the Red Hat EMEA Cloud Business is highly desirable and advantageous. Proven experience managing teams that work with external Cloud partners to build sales strategies and set targets. Ability to matrix manage diverse teams across regions to increase internal sales alignment. Experience managing investments and enabling growth initiatives. Exceptional communication skills with the ability to engage internal and external senior sales executives. Strategic capability to deliver an EMEA Cloud Strategy jointly with regional teams. Ability to provide timely resolution (and escalation) for partner or customer challenges. Executive-level presentation and public speaking skills, with the proven ability to deliver compelling keynotes at major industry events and articulate complex value propositions to C-suite audiences. Travel upto 50% across EMEA About Red Hat Red Hat () is the world's leading provider of enterprise open source () software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.
Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. Role overview As Head of Car Risk Pricing, you'll shape and deliver our underwriting risk pricing strategy, ensuring profitable growth, fair value for customers, and full regulatory compliance.Our Pricing, Data and Analytics community value curiosity, collaboration, and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change.You'll be leading a high-performing pricing function of senior managers, managers and analysts- combining insurance expertise with advanced analytics to achieve some ambitious outcomes! Skills we would like you to have: Proven leadership experience running a pricing function in a fast-paced trading environment; general insurance background desirable (motor preferred) but not essential Strong technical expertise in pricing methodologies and analytics, with the ability to translate complex data and modelling outputs into actionable business strategies Commercially driven , balancing competing demands to deliver business value in a dynamic market Strategic thinker who sets a clear vision and delivers at pace; comfortable with test-and-learn and course correction Excellent stakeholder management and communication skills across lean, agile organisations Experience we would like you to have Strategy & Delivery Own and execute the end-to-end risk pricing strategy for Car insurance. Keeping ahead of market, technology, consumer, and regulatory trends to ensure pricing decisions meet commercial objectives and deliver fair value and good customer outcomes Leadership Lead and develop a high-performing team of pricing specialists, fostering a culture of collaboration, innovation, and excellence. Building clear ownership, operating rhythm, and talent pipelines to drive measurable outcomes Throughput & Impact Increase the cadence of price changes and clearly evidence value creation through improved loss ratios and competitive positioning. Communicating complex pricing insights and recommendations to senior stakeholders, influencing strategic decisions Innovation & Infrastructure Champion the use of advanced analytics and modern techniques to enhance pricing accuracy and efficiency. Modernise pricing infrastructure, processes, and evaluation methods to identify and remove subsidies faster than competitorsAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working -we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:06/02/2026and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Mar 01, 2026
Full time
Welcome to Hastings Direct We're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We've made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture.We provide insurance for over four million customers, but we know there's even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge.We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company.Pricing is more than just a number - it's a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. Role overview As Head of Car Risk Pricing, you'll shape and deliver our underwriting risk pricing strategy, ensuring profitable growth, fair value for customers, and full regulatory compliance.Our Pricing, Data and Analytics community value curiosity, collaboration, and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change.You'll be leading a high-performing pricing function of senior managers, managers and analysts- combining insurance expertise with advanced analytics to achieve some ambitious outcomes! Skills we would like you to have: Proven leadership experience running a pricing function in a fast-paced trading environment; general insurance background desirable (motor preferred) but not essential Strong technical expertise in pricing methodologies and analytics, with the ability to translate complex data and modelling outputs into actionable business strategies Commercially driven , balancing competing demands to deliver business value in a dynamic market Strategic thinker who sets a clear vision and delivers at pace; comfortable with test-and-learn and course correction Excellent stakeholder management and communication skills across lean, agile organisations Experience we would like you to have Strategy & Delivery Own and execute the end-to-end risk pricing strategy for Car insurance. Keeping ahead of market, technology, consumer, and regulatory trends to ensure pricing decisions meet commercial objectives and deliver fair value and good customer outcomes Leadership Lead and develop a high-performing team of pricing specialists, fostering a culture of collaboration, innovation, and excellence. Building clear ownership, operating rhythm, and talent pipelines to drive measurable outcomes Throughput & Impact Increase the cadence of price changes and clearly evidence value creation through improved loss ratios and competitive positioning. Communicating complex pricing insights and recommendations to senior stakeholders, influencing strategic decisions Innovation & Infrastructure Champion the use of advanced analytics and modern techniques to enhance pricing accuracy and efficiency. Modernise pricing infrastructure, processes, and evaluation methods to identify and remove subsidies faster than competitorsAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey.We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working -we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:06/02/2026and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.
Healthcare Solutions Specialist page is loaded Healthcare Solutions Specialistlocations: Manchester Officetime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR- Uniphar - Who we are With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.This opportunity sits within Uniphar Medtech t/a Cardiac Services, a dedicated division focused on delivering innovative medical technologies and solutions. Job Title: Healthcare Solutions Specialist - Quality & Safety Software Location: Hybrid (Office & Field-Based, UK) About the Role We are seeking a dynamic and driven Healthcare Solutions Specialist to support the launch and adoption of cutting-edge quality, regulatory, and safety software solutions in the NHS and wider healthcare sector, including acute hospitals and care homes. This role is pivotal in bringing new software products to market, acting as a product champion and engaging with key stakeholders across healthcare settings.This is a hybrid role, combining office-based, remote, and field-based responsibilities across the UK. The successful candidate will work closely with field-based sales teams , software manufacturers, and healthcare professionals to drive awareness, adoption, and engagement with our solutions. Key Responsibilities Act as a product expert , providing in-depth knowledge of quality, regulatory, and safety software solutions to healthcare professionals and organisations. Engage with NHS stakeholders, acute hospitals, and care homes to drive adoption of new software products. Work closely with field sales teams to support lead generation and effectively follow up on leads. Develop and maintain a strong professional network within the NHS and healthcare sector , leveraging existing relationships. Conduct product demonstrations , webinars, and presentations to showcase software benefits and capabilities. Be digitally savvy and proactive in engaging potential customers through cold calling and other digital channels. Attend conferences, industry events, and networking opportunities to raise awareness and promote solutions. Collaborate with software manufacturers to ensure deep product knowledge and effective communication of product value to end users. Demonstrate a solid understanding of Electronic Health Record (EHR) systems and how integrating medical devices can enhance clinical workflows, improve data accuracy, and support better patient outcomes. Ideal Candidate Profile Experience working within the NHS (or healthcare sector) in a role related to quality, regulatory, or safety software is highly desirable. A well-established network within the NHS and healthcare space , particularly in quality and compliance functions. A highly motivated self-starter with energy, drive, and a passion for improving healthcare through technology. Strong communication and interpersonal skills , with the ability to engage with stakeholders at all levels. Comfortable with cold calling, prospecting, and digital outreach to generate interest and leads. Confident in delivering presentations, product demos, and training sessions to diverse audiences. Sales experience is not essential , but a commercial mindset and willingness to engage in sales-related activities are key. Willingness to travel across the UK for client meetings, conferences, and industry events. Hold a valid Working Permit Full Clean Driving license What We Offer The opportunity to be a key player in bringing innovative software solutions to the NHS and healthcare sector. A collaborative and supportive team environment , working closely with field sales teams and software partners. A hybrid working model with office, remote, and field-based flexibility. Competitive salary and benefits package. Ongoing professional development and career growth opportunities.If you are passionate about Digital Health , and want to play a critical role in driving digital transformation in the NHS, we'd love to hear from you! Why work with us Our core values, titled our Medtech Mindset, guides our culture and work environment: We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection. We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability. We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together. Top Workplace in the area.
Mar 01, 2026
Full time
Healthcare Solutions Specialist page is loaded Healthcare Solutions Specialistlocations: Manchester Officetime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR- Uniphar - Who we are With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.This opportunity sits within Uniphar Medtech t/a Cardiac Services, a dedicated division focused on delivering innovative medical technologies and solutions. Job Title: Healthcare Solutions Specialist - Quality & Safety Software Location: Hybrid (Office & Field-Based, UK) About the Role We are seeking a dynamic and driven Healthcare Solutions Specialist to support the launch and adoption of cutting-edge quality, regulatory, and safety software solutions in the NHS and wider healthcare sector, including acute hospitals and care homes. This role is pivotal in bringing new software products to market, acting as a product champion and engaging with key stakeholders across healthcare settings.This is a hybrid role, combining office-based, remote, and field-based responsibilities across the UK. The successful candidate will work closely with field-based sales teams , software manufacturers, and healthcare professionals to drive awareness, adoption, and engagement with our solutions. Key Responsibilities Act as a product expert , providing in-depth knowledge of quality, regulatory, and safety software solutions to healthcare professionals and organisations. Engage with NHS stakeholders, acute hospitals, and care homes to drive adoption of new software products. Work closely with field sales teams to support lead generation and effectively follow up on leads. Develop and maintain a strong professional network within the NHS and healthcare sector , leveraging existing relationships. Conduct product demonstrations , webinars, and presentations to showcase software benefits and capabilities. Be digitally savvy and proactive in engaging potential customers through cold calling and other digital channels. Attend conferences, industry events, and networking opportunities to raise awareness and promote solutions. Collaborate with software manufacturers to ensure deep product knowledge and effective communication of product value to end users. Demonstrate a solid understanding of Electronic Health Record (EHR) systems and how integrating medical devices can enhance clinical workflows, improve data accuracy, and support better patient outcomes. Ideal Candidate Profile Experience working within the NHS (or healthcare sector) in a role related to quality, regulatory, or safety software is highly desirable. A well-established network within the NHS and healthcare space , particularly in quality and compliance functions. A highly motivated self-starter with energy, drive, and a passion for improving healthcare through technology. Strong communication and interpersonal skills , with the ability to engage with stakeholders at all levels. Comfortable with cold calling, prospecting, and digital outreach to generate interest and leads. Confident in delivering presentations, product demos, and training sessions to diverse audiences. Sales experience is not essential , but a commercial mindset and willingness to engage in sales-related activities are key. Willingness to travel across the UK for client meetings, conferences, and industry events. Hold a valid Working Permit Full Clean Driving license What We Offer The opportunity to be a key player in bringing innovative software solutions to the NHS and healthcare sector. A collaborative and supportive team environment , working closely with field sales teams and software partners. A hybrid working model with office, remote, and field-based flexibility. Competitive salary and benefits package. Ongoing professional development and career growth opportunities.If you are passionate about Digital Health , and want to play a critical role in driving digital transformation in the NHS, we'd love to hear from you! Why work with us Our core values, titled our Medtech Mindset, guides our culture and work environment: We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection. We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability. We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together. Top Workplace in the area.
Salary: £55,000-£65,000 depending on experience Role type: Permanent, Full-time Location: Hybrid, 2 days a week in the London Office Reporting to: Director of Operations, Hometree Finance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements £85m+ Capital Raised - We've raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS, and GreenGen). 100k Homes Covered - We cover over one hundred thousand homes across the UK 280+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time The Role This role sits within Hometree Finance. Hometree Finance is the finance arm of the broader Hometree Group, a UK based residential energy services company. It specialises in providing flexible, homeowner focused financing solutions to help people afford major home energy and heating upgrades without large upfront costs. Hometree Finance works with a growing network of Introducer Appointed Representatives (IARs) and regulated Credit Brokers to introduce its regulated products and services. This role will execute, evidence, and continuously enhance partner monitoring, ensuring that regulatory requirements are met and strong customer outcomes are delivered. The Partner Monitoring Lead is responsible for the day-to-day ownership and effectiveness of partner monitoring, ensuring IARs and Credit Brokers operate within their permissions, comply with regulatory expectations, and consistently deliver good customer outcomes. The role also has responsibility for developing and preparing an oversight framework, subject to regulatory permissions, that would enable HTF to directly monitor Appointed Representatives as the business evolves, ensuring oversight remains scalable, risk-based, and robust as new distribution models are introduced. This is a first-line operational compliance role within Hometree Finance. The role works closely with second-line Compliance and other internal stakeholders, while operating autonomously as the day-to-day owner of partner monitoring and oversight. Responsibilities: Operational Ownership: Lead the implementation, design, and effectiveness of the IAR & Partner Monitoring Framework, ensuring alignment with SUP 12, PRIN 2A (Consumer Duty), and FCA expectations. Subject Matter Expertise: Act as the first-line expert on partner monitoring, escalation, and remediation processes. Partner Onboarding: Execute onboarding processes designed with second-line Compliance, including permissions checks and initial review of partner websites, marketing materials, and communications. Due Diligence: Conduct and evidence partner due diligence, assessing financial stability and regulatory permissions. Risk-Based Monitoring: Maintain a monitoring plan tailored to partner size, volume, conduct risk, and historical issues, including ongoing supervision. Compliance Oversight: Monitor partner websites, marketing materials, and promotions to identify non-compliance or unauthorised activity, tracking remediation and escalation. Data & Analysis: Analyse complaints, customer feedback, and Consumer Duty outcome indicators to identify emerging conduct or customer harm risks. Training & Engagement: Serve as first-line contact for partners on compliance matters and coordinate/deliver compliance training for partners and internal teams. Automation & Infrastructure: Work with data, product, and second-line teams to automate monitoring, detect outliers, and improve scalability of partner oversight. Governance & Reporting: Produce partner MI/monitoring reports, contribute to Board/committee reporting, and maintain audit-ready records for FCA and internal reviews. What we're looking for: AR/IAR Oversight Experience: Extensive prior experience in AR/IAR oversight within an FCA-regulated firm, such as Consumer Credit or similar. SUP 12 Knowledge: Strong working knowledge of SUP 12 requirements for ARs. Consumer Duty Expertise: Solid understanding of PRIN 2A (Consumer Duty). Financial Promotions Rules: Familiarity with financial promotions regulations and compliance requirements. Framework Design: Demonstrable ability to design and run an AR monitoring framework end-to-end. Data-Driven Approach: Comfortable with MI interrogation, compliance analytics, and identifying patterns or emerging risks. Technology & Automation: Experience using technology or AI tools for monitoring, surveillance, or process automation. Judgement & Autonomy: Excellent judgement and ability to operate independently, driving change where needed. Partner Engagement: Confident in challenging, raising, and resolving issues with sales-driven partners. Regulated Credit Knowledge: Understanding of regulated consumer hire or credit broking practices. Extra Credit: Installer-Based AR Networks: Experience working with installer-based AR networks, including oversight and compliance management. Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Director of Operations and Compliance Manager (45 mins) Final interview with the Hometree Finance Managing Director (1 hour) Perks of the job We have an ever expanding list of benefits that currently includes: 25 days holiday plus bank holidays and your birthday Hybrid working - Spend 2 days per week with your team in our collaborative London office (it's dog friendly too!) Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via Oliva Menopause support from Stella, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between
Mar 01, 2026
Full time
Salary: £55,000-£65,000 depending on experience Role type: Permanent, Full-time Location: Hybrid, 2 days a week in the London Office Reporting to: Director of Operations, Hometree Finance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements £85m+ Capital Raised - We've raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS, and GreenGen). 100k Homes Covered - We cover over one hundred thousand homes across the UK 280+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time The Role This role sits within Hometree Finance. Hometree Finance is the finance arm of the broader Hometree Group, a UK based residential energy services company. It specialises in providing flexible, homeowner focused financing solutions to help people afford major home energy and heating upgrades without large upfront costs. Hometree Finance works with a growing network of Introducer Appointed Representatives (IARs) and regulated Credit Brokers to introduce its regulated products and services. This role will execute, evidence, and continuously enhance partner monitoring, ensuring that regulatory requirements are met and strong customer outcomes are delivered. The Partner Monitoring Lead is responsible for the day-to-day ownership and effectiveness of partner monitoring, ensuring IARs and Credit Brokers operate within their permissions, comply with regulatory expectations, and consistently deliver good customer outcomes. The role also has responsibility for developing and preparing an oversight framework, subject to regulatory permissions, that would enable HTF to directly monitor Appointed Representatives as the business evolves, ensuring oversight remains scalable, risk-based, and robust as new distribution models are introduced. This is a first-line operational compliance role within Hometree Finance. The role works closely with second-line Compliance and other internal stakeholders, while operating autonomously as the day-to-day owner of partner monitoring and oversight. Responsibilities: Operational Ownership: Lead the implementation, design, and effectiveness of the IAR & Partner Monitoring Framework, ensuring alignment with SUP 12, PRIN 2A (Consumer Duty), and FCA expectations. Subject Matter Expertise: Act as the first-line expert on partner monitoring, escalation, and remediation processes. Partner Onboarding: Execute onboarding processes designed with second-line Compliance, including permissions checks and initial review of partner websites, marketing materials, and communications. Due Diligence: Conduct and evidence partner due diligence, assessing financial stability and regulatory permissions. Risk-Based Monitoring: Maintain a monitoring plan tailored to partner size, volume, conduct risk, and historical issues, including ongoing supervision. Compliance Oversight: Monitor partner websites, marketing materials, and promotions to identify non-compliance or unauthorised activity, tracking remediation and escalation. Data & Analysis: Analyse complaints, customer feedback, and Consumer Duty outcome indicators to identify emerging conduct or customer harm risks. Training & Engagement: Serve as first-line contact for partners on compliance matters and coordinate/deliver compliance training for partners and internal teams. Automation & Infrastructure: Work with data, product, and second-line teams to automate monitoring, detect outliers, and improve scalability of partner oversight. Governance & Reporting: Produce partner MI/monitoring reports, contribute to Board/committee reporting, and maintain audit-ready records for FCA and internal reviews. What we're looking for: AR/IAR Oversight Experience: Extensive prior experience in AR/IAR oversight within an FCA-regulated firm, such as Consumer Credit or similar. SUP 12 Knowledge: Strong working knowledge of SUP 12 requirements for ARs. Consumer Duty Expertise: Solid understanding of PRIN 2A (Consumer Duty). Financial Promotions Rules: Familiarity with financial promotions regulations and compliance requirements. Framework Design: Demonstrable ability to design and run an AR monitoring framework end-to-end. Data-Driven Approach: Comfortable with MI interrogation, compliance analytics, and identifying patterns or emerging risks. Technology & Automation: Experience using technology or AI tools for monitoring, surveillance, or process automation. Judgement & Autonomy: Excellent judgement and ability to operate independently, driving change where needed. Partner Engagement: Confident in challenging, raising, and resolving issues with sales-driven partners. Regulated Credit Knowledge: Understanding of regulated consumer hire or credit broking practices. Extra Credit: Installer-Based AR Networks: Experience working with installer-based AR networks, including oversight and compliance management. Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Director of Operations and Compliance Manager (45 mins) Final interview with the Hometree Finance Managing Director (1 hour) Perks of the job We have an ever expanding list of benefits that currently includes: 25 days holiday plus bank holidays and your birthday Hybrid working - Spend 2 days per week with your team in our collaborative London office (it's dog friendly too!) Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via Oliva Menopause support from Stella, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between
Teknikal Specialist Recruitment are now recruiting for a Plant Fitter Immediate Start! Do you have a proven track record as a plant fitter? Does working for a family run organisation interest you? Yes? We would like to hear from you! Our client are a national family run organisation, who have been established and trading successfully for well over 50 years. They have built a strong brand, a regular customer base within their industry and they are very successful and are now looking to hire a 2x Plant Fitters to join their Engineering Team. Interested? Keep reading. Your responsibilities a Plant Fitter: You will carry out fault diagnosis and repair Manual Handling Equipment and repair, maintain and inspect all plant equipment You will ensure servicing schedules are followed in accordance with the Manufacturers specifications. Inspect and service all vehicles, plant and equipment in line. Carry out Plant safety inspections in line with group fleet policy Maintain prepare and present vehicles for annual LOLOR testing Conduct daily duties in a safe working manner whilst adhering to (QHSE) obligations under the Health & Safety at work ACT 1974 and follow the code of safe working practice in the work place. Report any unsafe acts, hazards, defective equipment to your safety advisor and maintain a safe working environment at all times. You have technical skills / qualifications and a proven track record in the following: A City &Guilds Level 2 in mechanical engineering or an equivalent engineering qualification Heavy plant machinery such as Loading Shovels, Fork Lift Trucks, 360 excavators, Cherry pickers, Have a proven track record with Diesel Engines, Gearboxes and Braking systems & Generators Have a proven Pneumatic Welding, Hydraulics, Electrical Motors Possess personal basic engineering tool kit (Spanners, sockets, screwdrivers etc.). Ability to work on own initiative or as part of a team. A flexible approach. Ability to work under pressure and meet deadlines Proven Trach record with Welding / Fabrication. Good Communication Skills Salary & Benefits Flexible Shift Pattern, Pay £23-25 Per hour + Overtime Company Pension Progression & Development Good Team and Culture Regular Overtime If you are interested in this Plant Fitter vacancy and would like to be considered, for this role, then apply now as position will be filled soon. For more details you can contact Shimlan Choudhury at Teknikal. Refer a Friend and earn up-to £250 ask me how.
Mar 01, 2026
Full time
Teknikal Specialist Recruitment are now recruiting for a Plant Fitter Immediate Start! Do you have a proven track record as a plant fitter? Does working for a family run organisation interest you? Yes? We would like to hear from you! Our client are a national family run organisation, who have been established and trading successfully for well over 50 years. They have built a strong brand, a regular customer base within their industry and they are very successful and are now looking to hire a 2x Plant Fitters to join their Engineering Team. Interested? Keep reading. Your responsibilities a Plant Fitter: You will carry out fault diagnosis and repair Manual Handling Equipment and repair, maintain and inspect all plant equipment You will ensure servicing schedules are followed in accordance with the Manufacturers specifications. Inspect and service all vehicles, plant and equipment in line. Carry out Plant safety inspections in line with group fleet policy Maintain prepare and present vehicles for annual LOLOR testing Conduct daily duties in a safe working manner whilst adhering to (QHSE) obligations under the Health & Safety at work ACT 1974 and follow the code of safe working practice in the work place. Report any unsafe acts, hazards, defective equipment to your safety advisor and maintain a safe working environment at all times. You have technical skills / qualifications and a proven track record in the following: A City &Guilds Level 2 in mechanical engineering or an equivalent engineering qualification Heavy plant machinery such as Loading Shovels, Fork Lift Trucks, 360 excavators, Cherry pickers, Have a proven track record with Diesel Engines, Gearboxes and Braking systems & Generators Have a proven Pneumatic Welding, Hydraulics, Electrical Motors Possess personal basic engineering tool kit (Spanners, sockets, screwdrivers etc.). Ability to work on own initiative or as part of a team. A flexible approach. Ability to work under pressure and meet deadlines Proven Trach record with Welding / Fabrication. Good Communication Skills Salary & Benefits Flexible Shift Pattern, Pay £23-25 Per hour + Overtime Company Pension Progression & Development Good Team and Culture Regular Overtime If you are interested in this Plant Fitter vacancy and would like to be considered, for this role, then apply now as position will be filled soon. For more details you can contact Shimlan Choudhury at Teknikal. Refer a Friend and earn up-to £250 ask me how.
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Mar 01, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Job Title: Finance Business Partner Location: Leicester LE1 / Hybrid 1 day per week remote Salary: 50,000 - 60,000 per year Job Type: Full Time, permanent Working Pattern: Monday to Friday, 9:00am-5:30pm (40 hours per week) About ATM Group: ATM Group is a fast-growing, business process outsourcer operating across the UK, EU, and Africa. We partner closely with our clients to improve customer experience, drive performance, and deliver measurable commercial results. As we continue to scale, we're looking for a commercially minded Finance Business Partner to work alongside operational leaders, bringing clear financial insight, constructive challenge and practical support to help drive revenue growth, improve performance, and strengthen margin delivery across our contact centre operations. About The Role: As Finance Business Partner, you will act as the key financial contact for designated contact centre operations and commercial leads. You will support leaders to understand performance drivers, improve productivity, optimise revenue delivery, and maximise contract profitability. You will translate financial and operational data into clear, actionable insight - helping drive better decision-making across client accounts, workforce planning, and commercial initiatives. Please note that this is a Hybrid role with 4 days working from our office in Leicester and therefore candidates must have the legal right to live and work in the UK and be able to reliably commute or be planning to relocate to be considered. Key Duties & Responsibilities: Partner with Operational Directors, Account Leads and Workforce Planning teams to drive performance across contact centre operations. Analyse key contact centre KPIs including revenue per FTE, utilisation, billable hours, productivity, attrition, absence, SLA performance, and margin by client/account. Identify trends and provide recommendations to improve revenue delivery, operational efficiency, and contract profitability. Support pricing, bid modelling and commercial proposals, ensuring assumptions around volumes, staffing models and productivity are robust. Develop financial models to assess new client opportunities, contract changes, and operational initiatives. Support the annual budget and rolling forecast processes, challenging assumptions around volumes, headcount, and revenue delivery. Work closely with the central finance team to support the preparation of monthly management accounts, providing operational insight and meaningful variance commentary. Maintain a forward-looking view of risks and opportunities against forecast, particularly around volumes, client performance, and workforce planning. Provide financial input into contract reviews and commercial discussions with senior stakeholders. Support the continuous improvement of reporting and insight across the Group as we scale. Candidate Profile: Minimum 2 years' experience as a Finance Business Partner (Essential) Qualified Accountant (CIMA / ACA / ACCA) or finalist; strong part-qualified candidates with relevant experience will also be considered. Experience in a commercial finance or business partnering role; contact centre or service-based experience advantageous but not essential. Strong interest in understanding operational drivers and how they translate into financial performance. Analytical mindset with strong Excel skills and confidence building financial models. Comfortable working closely with operational stakeholders and challenging constructively. Commercially curious, proactive and solutions focused. Willingness to learn and develop within a fast-growing business environment - we are open to developing the right individual with strong potential and attitude. What We Offer: 50,000- 60,000 salary (DOE) 35 days holiday (including bank holidays) Company pension Private medical insurance Life insurance Enhanced maternity leave Employee mentoring programme Health & wellbeing programme Staff discounts Company events Free on-site parking Referral programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Finance Manager, Finance Business Partner, CIMA, Chartered Accountant, Senior Finance Manager, Financial Director, Management Accountant, Finance Specialist, Qualified Accountant may also be considered for this role.
Mar 01, 2026
Full time
Job Title: Finance Business Partner Location: Leicester LE1 / Hybrid 1 day per week remote Salary: 50,000 - 60,000 per year Job Type: Full Time, permanent Working Pattern: Monday to Friday, 9:00am-5:30pm (40 hours per week) About ATM Group: ATM Group is a fast-growing, business process outsourcer operating across the UK, EU, and Africa. We partner closely with our clients to improve customer experience, drive performance, and deliver measurable commercial results. As we continue to scale, we're looking for a commercially minded Finance Business Partner to work alongside operational leaders, bringing clear financial insight, constructive challenge and practical support to help drive revenue growth, improve performance, and strengthen margin delivery across our contact centre operations. About The Role: As Finance Business Partner, you will act as the key financial contact for designated contact centre operations and commercial leads. You will support leaders to understand performance drivers, improve productivity, optimise revenue delivery, and maximise contract profitability. You will translate financial and operational data into clear, actionable insight - helping drive better decision-making across client accounts, workforce planning, and commercial initiatives. Please note that this is a Hybrid role with 4 days working from our office in Leicester and therefore candidates must have the legal right to live and work in the UK and be able to reliably commute or be planning to relocate to be considered. Key Duties & Responsibilities: Partner with Operational Directors, Account Leads and Workforce Planning teams to drive performance across contact centre operations. Analyse key contact centre KPIs including revenue per FTE, utilisation, billable hours, productivity, attrition, absence, SLA performance, and margin by client/account. Identify trends and provide recommendations to improve revenue delivery, operational efficiency, and contract profitability. Support pricing, bid modelling and commercial proposals, ensuring assumptions around volumes, staffing models and productivity are robust. Develop financial models to assess new client opportunities, contract changes, and operational initiatives. Support the annual budget and rolling forecast processes, challenging assumptions around volumes, headcount, and revenue delivery. Work closely with the central finance team to support the preparation of monthly management accounts, providing operational insight and meaningful variance commentary. Maintain a forward-looking view of risks and opportunities against forecast, particularly around volumes, client performance, and workforce planning. Provide financial input into contract reviews and commercial discussions with senior stakeholders. Support the continuous improvement of reporting and insight across the Group as we scale. Candidate Profile: Minimum 2 years' experience as a Finance Business Partner (Essential) Qualified Accountant (CIMA / ACA / ACCA) or finalist; strong part-qualified candidates with relevant experience will also be considered. Experience in a commercial finance or business partnering role; contact centre or service-based experience advantageous but not essential. Strong interest in understanding operational drivers and how they translate into financial performance. Analytical mindset with strong Excel skills and confidence building financial models. Comfortable working closely with operational stakeholders and challenging constructively. Commercially curious, proactive and solutions focused. Willingness to learn and develop within a fast-growing business environment - we are open to developing the right individual with strong potential and attitude. What We Offer: 50,000- 60,000 salary (DOE) 35 days holiday (including bank holidays) Company pension Private medical insurance Life insurance Enhanced maternity leave Employee mentoring programme Health & wellbeing programme Staff discounts Company events Free on-site parking Referral programme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Finance Manager, Finance Business Partner, CIMA, Chartered Accountant, Senior Finance Manager, Financial Director, Management Accountant, Finance Specialist, Qualified Accountant may also be considered for this role.
Senior Exterior Horticultural Technician Location: Laleham, Staines- on -Thames, Surrey : Salary: £30,000 per annum + Company Vehicle & Fuel Card Role Type: Full-time, Permanent Are you an experienced Horticultural Technician, Senior Gardener or Garden Maintenance Team Leader looking for a career-defining move? We are seeking a skilled Landscape Maintenance Operative to take ownership of high-end exterior displays in Laleham, Staines - on -Thames. This isn't just a maintenance role; its a senior position where you will lead installations, manage stock, and use modern CRM systems to deliver horticultural excellence for a prestigious portfolio of clients. Key Responsibilities Expert Landscape Maintenance: Lead all aspects of exterior plant care, including pruning, feeding, and specialist pest control to maintain award-winning standards. Team & Project Leadership: Act as the Garden Maintenance Team Leader on-site, overseeing large-scale seasonal installations and guiding junior technicians. Operational Ownership: Support the Operations Manager with greenhouse care, seasonal planning, and rigorous stock rotation to minimise waste. Site Surveys & Safety: Conduct professional site audits and ensure all exterior displays meet strict Health & Safety requirements. Digital Management: Use Salesforce and Microsoft Office to log site visits, manage client queries, and optimise your service routes for maximum efficiency. The Ideal Candidate Proven Experience: A strong background as a Senior Gardener or Landscape Maintenance Operative with a focus on high-quality exterior displays. Qualified: RHS Level 2 (or equivalent) is highly desirable, alongside a deep knowledge of industry tools and botanical products. Tech-Savvy: Comfortable using digital reporting tools and CRM systems Leadership Skills: Ability to manage multiple tasks, lead installations, and communicate effectively with high-profile customers. Licence: A full manual UK driving licence (with 6 points or less). Whats In It For You? In 2026, we know that professional growth is just as important as your salary. We offer a comprehensive package designed to support your career in the "Green Economy": Competitive Pay: £30,000 base salary. Mobile Office: Fully equipped company vehicle and high-quality tools provided. Career Development: Access to ILM-certified leadership courses and clear pathways into operational management. Work-Life Balance: 31 days of annual leave (23 days + Bank Holidays). Lifestyle Perks: "Perks" discount card (850+ retailers), pension scheme, and a 24-hour personal welfare helpline. Uniform: Full professional PPE and branded uniform provided. The role will require successful candidates to complete an enhanced DBS check Ready to lead the way in exterior horticulture? Apply now to become our next Senior Landscape Professional. To ensure that you feel at ease throughout this process and your time with PHS Group, we offer a fully diverse and inclusive culture to help you reach your full potential. GEN JBRP1_UKTJ
Mar 01, 2026
Full time
Senior Exterior Horticultural Technician Location: Laleham, Staines- on -Thames, Surrey : Salary: £30,000 per annum + Company Vehicle & Fuel Card Role Type: Full-time, Permanent Are you an experienced Horticultural Technician, Senior Gardener or Garden Maintenance Team Leader looking for a career-defining move? We are seeking a skilled Landscape Maintenance Operative to take ownership of high-end exterior displays in Laleham, Staines - on -Thames. This isn't just a maintenance role; its a senior position where you will lead installations, manage stock, and use modern CRM systems to deliver horticultural excellence for a prestigious portfolio of clients. Key Responsibilities Expert Landscape Maintenance: Lead all aspects of exterior plant care, including pruning, feeding, and specialist pest control to maintain award-winning standards. Team & Project Leadership: Act as the Garden Maintenance Team Leader on-site, overseeing large-scale seasonal installations and guiding junior technicians. Operational Ownership: Support the Operations Manager with greenhouse care, seasonal planning, and rigorous stock rotation to minimise waste. Site Surveys & Safety: Conduct professional site audits and ensure all exterior displays meet strict Health & Safety requirements. Digital Management: Use Salesforce and Microsoft Office to log site visits, manage client queries, and optimise your service routes for maximum efficiency. The Ideal Candidate Proven Experience: A strong background as a Senior Gardener or Landscape Maintenance Operative with a focus on high-quality exterior displays. Qualified: RHS Level 2 (or equivalent) is highly desirable, alongside a deep knowledge of industry tools and botanical products. Tech-Savvy: Comfortable using digital reporting tools and CRM systems Leadership Skills: Ability to manage multiple tasks, lead installations, and communicate effectively with high-profile customers. Licence: A full manual UK driving licence (with 6 points or less). Whats In It For You? In 2026, we know that professional growth is just as important as your salary. We offer a comprehensive package designed to support your career in the "Green Economy": Competitive Pay: £30,000 base salary. Mobile Office: Fully equipped company vehicle and high-quality tools provided. Career Development: Access to ILM-certified leadership courses and clear pathways into operational management. Work-Life Balance: 31 days of annual leave (23 days + Bank Holidays). Lifestyle Perks: "Perks" discount card (850+ retailers), pension scheme, and a 24-hour personal welfare helpline. Uniform: Full professional PPE and branded uniform provided. The role will require successful candidates to complete an enhanced DBS check Ready to lead the way in exterior horticulture? Apply now to become our next Senior Landscape Professional. To ensure that you feel at ease throughout this process and your time with PHS Group, we offer a fully diverse and inclusive culture to help you reach your full potential. GEN JBRP1_UKTJ
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Mar 01, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Mar 01, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Mar 01, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're looking for a talented Procurement Specialist to join our team at Domino's UK & Ireland. In this role, you'll take ownership of sourcing food and non-food products that keep our brand thriving. This isn't just about buying - it's about building strong supplier partnerships, driving cost efficiencies, and supporting ambitious growth plans while ensuring quality and sustainability remain at the heart of everything we do. Success in this role looks like: Minimum of 2 years' experience as a Procurement Specialist or Buyer. Passion and enthusiasm, with a keen desire to progress. Analytically robust and able to think on your feet with strong numerical skills. Intermediate Excel skills (including VLOOKUP and Pivot Tables). Strong stakeholder management and communication skills. What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Mar 01, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're looking for a talented Procurement Specialist to join our team at Domino's UK & Ireland. In this role, you'll take ownership of sourcing food and non-food products that keep our brand thriving. This isn't just about buying - it's about building strong supplier partnerships, driving cost efficiencies, and supporting ambitious growth plans while ensuring quality and sustainability remain at the heart of everything we do. Success in this role looks like: Minimum of 2 years' experience as a Procurement Specialist or Buyer. Passion and enthusiasm, with a keen desire to progress. Analytically robust and able to think on your feet with strong numerical skills. Intermediate Excel skills (including VLOOKUP and Pivot Tables). Strong stakeholder management and communication skills. What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Mar 01, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're looking for a talented Procurement Specialist to join our team at Domino's UK & Ireland. In this role, you'll take ownership of sourcing food and non-food products that keep our brand thriving. This isn't just about buying - it's about building strong supplier partnerships, driving cost efficiencies, and supporting ambitious growth plans while ensuring quality and sustainability remain at the heart of everything we do. Success in this role looks like: Minimum of 2 years' experience as a Procurement Specialist or Buyer. Passion and enthusiasm, with a keen desire to progress. Analytically robust and able to think on your feet with strong numerical skills. Intermediate Excel skills (including VLOOKUP and Pivot Tables). Strong stakeholder management and communication skills. What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Mar 01, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're looking for a talented Procurement Specialist to join our team at Domino's UK & Ireland. In this role, you'll take ownership of sourcing food and non-food products that keep our brand thriving. This isn't just about buying - it's about building strong supplier partnerships, driving cost efficiencies, and supporting ambitious growth plans while ensuring quality and sustainability remain at the heart of everything we do. Success in this role looks like: Minimum of 2 years' experience as a Procurement Specialist or Buyer. Passion and enthusiasm, with a keen desire to progress. Analytically robust and able to think on your feet with strong numerical skills. Intermediate Excel skills (including VLOOKUP and Pivot Tables). Strong stakeholder management and communication skills. What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're looking for a talented Procurement Specialist to join our team at Domino's UK & Ireland. In this role, you'll take ownership of sourcing food and non-food products that keep our brand thriving. This isn't just about buying - it's about building strong supplier partnerships, driving cost efficiencies, and supporting ambitious growth plans while ensuring quality and sustainability remain at the heart of everything we do. Success in this role looks like: Minimum of 2 years' experience as a Procurement Specialist or Buyer. Passion and enthusiasm, with a keen desire to progress. Analytically robust and able to think on your feet with strong numerical skills. Intermediate Excel skills (including VLOOKUP and Pivot Tables). Strong stakeholder management and communication skills. What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Mar 01, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. We're looking for a talented Procurement Specialist to join our team at Domino's UK & Ireland. In this role, you'll take ownership of sourcing food and non-food products that keep our brand thriving. This isn't just about buying - it's about building strong supplier partnerships, driving cost efficiencies, and supporting ambitious growth plans while ensuring quality and sustainability remain at the heart of everything we do. Success in this role looks like: Minimum of 2 years' experience as a Procurement Specialist or Buyer. Passion and enthusiasm, with a keen desire to progress. Analytically robust and able to think on your feet with strong numerical skills. Intermediate Excel skills (including VLOOKUP and Pivot Tables). Strong stakeholder management and communication skills. What's in it for you: Competitive salary and performance-based bonuses. Flexible work hours and remote work options. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join Police Digital Service as NMC Senior Cyber Threat Intelligence Specialist Starting at £60,000pa This is an opportunity to play your part and protect our company, our customers and our communities from cyber attacks. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience click apply for full job details
Mar 01, 2026
Full time
Join Police Digital Service as NMC Senior Cyber Threat Intelligence Specialist Starting at £60,000pa This is an opportunity to play your part and protect our company, our customers and our communities from cyber attacks. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience click apply for full job details
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Mar 01, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Mar 01, 2026
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: February 2026 Salary: £25396.80 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more afforable, at all times Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
