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Before submitting your application, you should read our to understand how Bupa will use, store and share your information. For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Senior People Business Partner page is loaded Senior People Business Partnerremote type: Hybrid (work from home / office)locations: Central London: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 16, 2026 (8 days left to apply)job requisition id: RJob Description: Senior People Business Partner Location: London - Diagnostics and Secondary Care London Contract Type: Perm Full-time, 37.5hrs Mon-Fri Hybrid Working - up to 3 days per week on site (London) Salary: Up to £80,000 depending on experienceThis is a high-impact role at the heart of a growing and complex healthcare division. You'll partner senior leaders across hospitals and diagnostics, shaping people strategy and delivering transformation where it truly matters.If you enjoy influence, pace and meaningful change, this role offers real stretch and visibility. The opportunity You'll operate as a trusted senior advisor, leading people transformation across multiple sites in a fast-moving, regulated environment. What you will be doing Leading large-scale people change and transformation Partnering senior leaders on workforce strategy, succession and capability Supporting growth activity, integration and organisational change Driving performance improvement using insight and data Being visible and credible on site when it counts Leading and developing a high-performing People team Working closely with specialist HR teams to deliver joined-up solutions What we are looking for: Has operated in complex, regulated environments (hospitals and healthcare ideal) Brings a strong track record in transformation and change Is confident influencing and constructively challenging senior leaders Balances strategic thinking with practical delivery Is commercially aware, data-literate and people-focused Thrives in ambiguity, pace and accountability Enjoys working independently, but knows when to collaborate, involve, provide updates to management, seek guidance and escalate Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discountsWe're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.If you require information regarding this role in an alternative format, please email: Type:Full timeJob Area:People & HRLocations:Cromwell HSK

Job Title: Head of Databases Sales Permanent, Full-time Location: London, UK - Hybrid Working Application Deadline: 2nd March 2026 About Springer Nature Group Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit and About the Role Are you a high-energy sales leader ready to lead a global team with new sales responsibility for at least three solutions for the Corporate and Academic Market? As Head of Solution Specialists for Databases, you lead a dynamic, international team responsible for driving new business for flagship products like Springer Materials, Adis Insight, and Springer Protocols. Ideally the candidate also wants sales responsibility for some key accounts to sell directly to. This is your opportunity to shape the next chapter of Springer Nature's growth story - by leading and coaching a team to consistently achieve the annual targets, even in tough market conditions. Key Performance Metrics You will be measured and rewarded based on your ability to lead and coach a team 5 Solution Specialists to: Achieve and exceed new business revenue targets, delivering consistent year-over-year growth in database sales. Increase win rates by improving the percentage of closed deals from qualified opportunities. Accelerate sales cycles, reducing the average time from initial contact to deal closure. Expand strategic accounts, growing revenue and product adoption within key customer organizations. Drive high engagement, retention, and development of your team, ensuring all Solution Specialists meet or exceed their individual targets. Maintain a robust, high-quality pipeline with accurate forecasting and opportunity assessment Role Responsibilities: Lead & Inspire: Manage, coach, and develop a global team of Solution Specialists, fostering a culture of high performance, collaboration, and continuous learning. Drive Growth: Secure new business wins across Europe, North America, and China, and expand our influence within customer organizations. Collaborate: Work closely with Product Management, local sales reps and Marketing to develop and execute winning sales strategies and tactics. Champion Excellence: Lead from the front-your track record in prospecting and new customer acquisition sets the standard for your team. Share Knowledge: Contribute to department-wide knowledge sharing and product development, ensuring we stay ahead. Experience, Skills & Qualifications: Essential (all are must have requirements) Experience and a track record as a sales leader responsible for winning new business for research solutions by convincing technical buyers such as faculty deans, department and research leaders of the product value for them and their researchers. Proven sales leadership, with experience building and leading high-performing sales teams, ideally in research solutions or database sales. Commercial acumen, with strong negotiation, communication, and analytical skills. Strategic mindset, with the ability to assess pipelines, forecast accurately, and think several steps ahead. Customer focus, skilled at engaging technical and economic buyers, identifying needs, and demonstrating must-have product capabilities. Growth mindset, thriving on challenges, adapting quickly, and motivating your team to bounce back stronger from setbacks. What You Can Expect from Us The chance to work for a global, innovative company at the forefront of scientific discovery Competitive salary and bonus plan Professional onboarding with extensive product and sales training Access to a wide range of online resources for self-development A results-driven, collaborative environment with strong team support and ongoing coaching Leadership Development Opportunities At Springer Nature, we believe in investing in our leaders. As Head of Solution Specialists for Databases, you will benefit from a tailored offering: Personalized leadership coaching, including feedback and support from your manager. Participation in global leadership development initiatives designed to accelerate your growth. A clear path to Sales Director Databases for top performers, supporting your personal career growth. Ready to Lead the Change? If you're ambitious, self-motivated, and passionate about winning new business while developing others to excel, we want to hear from you. Join us and become part of a team At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit

CUSTOMER SERVICE SPECIALIST OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: Februar

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Receptionist & Facilities Coordinator Leominster (Home of Tyrrells Potato Crisps) On-site Monday - Friday, 08:00 - 16:00 Join our snack-loving team We're looking for a Receptionist & Facilities Coordinator to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role This role is the friendly face and heartbeat of the site. You'll provide a welcoming, professional front of house reception service, while also managing day-to-day site facilities and supporting the Human Resources team with general administration. You'll work closely with outsourced partners such as security, cleaning and catering, helping to keep the site running smoothly and safely. You'll also play a key role in keeping colleagues informed and engaged by managing site communication channels in creative and engaging ways. This is a varied, hands-on role that suits someone who enjoys being at the centre of site life, balancing people-facing responsibilities with organisation, communication and continuous improvement. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: Annual salary of £27,751.10 Comprehensive healthcare support - including Medicash Health Cash Plan, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Delivering a professional front of house service Managing reception, welcoming visitors, handling telephony and overseeing visitor management to ensure a positive first impression of KP Snacks Managing site facilities and suppliers Overseeing reception areas, meeting rooms and the canteen, liaising daily with outsourced service providers and supporting regular service reviews Supporting site operations and security Working with Engineering to support site security and access control, including Skyvisitor and KABBA Managing site communications Creating and managing content across digi-screens, newsletters and KP4ME to keep colleagues informed, engaged and connected Providing administrative and HR support Delivering general office administration, ordering supplies, managing budgets and credit cards, and supporting Human Resources, IWS and Pillar activities Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Experience in a busy, customer-facing environment Confidently managing face-to-face, telephone and online enquiries while staying calm and organised Strong administration and organisation skills Handling multiple priorities, managing budgets or cost centres and maintaining accurate records Clear and engaging communication skills Communicating confidently with visitors, colleagues and external suppliers, both written and verbal Digital confidence and creativity Using Microsoft Office tools confidently and bringing creativity and attention to detail to newsletters and visual communications A proactive and inclusive approach Taking ownership of tasks, working well independently and as part of a team, and showing respect for different perspectives and cultures

Fulfilment and Logistics Operations Specialist Role purpose Own day-to-day fulfilment and logistics operations across all e-commerce channels, acting as the single internal point of coordination for the 3PL/warehouses, carriers and inbound logistics partners. This role protects service levels and stock integrity by ensuring accurate inbound receiving, strong inventory controls, and on-time dispatch across Website (Shopify), Amazon and TikTok Shop (and other channels as introduced). The role supports Customer Service and Marketplace Executives by investigating fulfilment-related issues and providing evidence and recommended resolution options. Customer communication remains owned by Customer Service and/or Marketplace Executives. This role does not offer sponsorship, you must have the legal right to work in the UK without the requirement of sponsorship. Key accountabilities 3PL / warehouse management and coordination Act as the primary internal point of contact for the 3PL/warehouses, ensuring clear ownership, consistent communication, and timely review of delivery reports. Manage daily dispatch performance across all channels (cut-offs, tracking uploads, exceptions). Monitor agreed SLAs (OTIF, dispatch, returns processing) and drive follow-up on failures. Coordinate operational changes (new SKUs, packaging, labelling, kitting, inserts, promotions, peak planning). Inbound logistics and receiving control Coordinate inbound shipments with suppliers, import agents and carriers; track ETAs and delivery schedules. Review inbound documentation and ensure timely handover to the 3PL. Reconcile PO/ASN data against warehouse receiving reports; investigate shortages, damages and discrepancies. Own ready for sale release by confirming receiving completion and resolving variances. Inventory integrity and stock risk management Maintain accurate inventory across WMS/ERP and marketplace systems; prevent overselling. Investigate stock variances and lead corrective actions (adjustments, recounts, root-cause analysis). Coordinate cycle counts and stock checks, ensuring audit trail and approvals. Escalate stock risks early (low cover, inbound delays, zero-stock risk, aged stock). Multi-channel fulfilment compliance (Amazon / TikTok / Website) Ensure channel fulfilment requirements are met (labels, packing rules, booking rules, documentation). Support Amazon and TikTok programmes where applicable (Amazon FBA prep; TikTok FBT prep) to avoid penalties. Provide operational evidence for platform disputes, claims and performance queries. Returns and reverse logistics Coordinate returns receipt and inspection; ensure accurate disposition (restock, refurbish, quarantine, write-off). Maintain return reason coding and reporting to identify recurring issues. Ensure returns processing aligns with company policy and marketplace requirements, with audit trail. Operational investigation support to Customer Service Investigate fulfilment-related cases (late delivery, missing/incorrect items, damages, return disputes) using WMS and carrier evidence. Provide concise summaries, evidence, and recommended resolution options aligned to policy. Support SLA-critical triage during peak periods and escalate systemic issues with corrective actions. Reporting, SOPs and continuous improvement Maintain trackers and reporting on OTIF, dispatch SLA, inbound accuracy, inventory accuracy, returns turnaround and exceptions. Own fulfilment SOPs and support training of internal stakeholders and warehouse contacts. Drive continuous improvement to reduce errors, cost and customer impact, including peak readiness planning. Key relationships Internal: Customer Service, Marketplace Executives, Buying/Merchandising, Finance, Management. External: 3PL/warehouses, carriers/couriers, import agents, suppliers (as required). Skills, experience and attributes 2 5+ years experience in e-commerce fulfilment/logistics operations, ideally multi-channel. Proven experience managing 3PL partners and operational SLAs. Strong knowledge of inbound receiving, inventory control and exception management. WMS/ERP experience essential (Mintsoft ideal but not mandatory for an outstanding candidate). Strong Excel/Google Sheets capability. Excellent communication skills and strong attention to detail. Ownership mindset and ability to prioritise in a fast-moving environment. Success measures OTIF / dispatch SLA achieved (target to be agreed). Inbound accuracy and timely ready for sale release achieved (target to be agreed). Inventory accuracy maintained with controls and audit trail (target to be agreed). Reduced fulfilment escalations and improved investigation turnaround. Improved warehouse and carrier performance through reporting and corrective action.

Creative United is an entrepreneurial community interest company committed to supporting creative livelihoods. We work with partners across the public and private sectors to design and deliver programmes that enable economic growth and social impact. Our vision is for artists, creative enterprises and cultural organisations to have access to the skills, advice and services they need to achieve their ambitions for growth and impact within their communities. Purpose of the Role This new senior role will be responsible for driving the delivery and development of a new business support programme for creative enterprises. You will provide vision, influence organisational priorities and drive income generation, ensuring the programme delivers measurable impact. You will lead the new programme through a period of testing as a Minimum Viable Product (MVP), identifying ways to improve it as a result of the test period. Crucially, working closely with Creative United's Senior Management Team, you will ensure the new programme generates interest and sales from its target market and fulfils its brief to build skills and confidence in growing creative businesses. This new programme offer is being developed following the success of Creative United's publicly funded business support programme Re:Create, which has been delivered in partnership with the London boroughs of Wandsworth, Richmond-upon-Thames and the City of Westminster. The new programme is a priority business development opportunity for Creative United. We will be bringing an exciting and transformative new business support programme - designed especially for leaders of creative enterprises with a growth mindset - to market, enabling them to invest in their development as profitable, impactful creative enterprises. Candidate Profile We are seeking candidates who believe in our mission to support creative livelihoods. You will be motivated by helping creative people pursue their business ambitions, understanding that the creative industry in the UK is not just an economic powerhouse, but a force for social good. You recognise that barriers exist for many people to build an enterprise that not only produces creative products and services loved by their audiences and customers, but also capitalises on this to generate sustainable income for founders and employees alike. You have deep experience of working either within the creative industry or arts sector, and can bring this experience to bear on developing ways to support others to succeed. An excellent writer and speaker, you are adept at communicating sometimes complex information, data and narratives through reports and presentations. You are also a stickler for delivering projects to time, to budget and to target. Above all, you enjoy working collaboratively, sharing your skills and experience with others, and always appreciate opportunities to learn. Responsibilities Programme leadership: Leading the implementation and evaluation of the MVP delivery and test period Overseeing the end-to-end delivery of the programme during the MVP testing period Developing training content in collaboration with Creative United's business advisor network Sourcing and engaging with business specialists to enable delivery of a range of business support Developing the programme KPIs and evaluation framework, tracking programme outputs and outcomes Commercial development: Identifying target market creative businesses and, working with Creative United's marketing team, engaging with potential customers/programme participants Driving conversion from potential customers/participants into sales Cultivating and maintaining funder and partner relationships, and sourcing potential sources of funding to extend the reach of the programme Stakeholder Engagement: Managing Creative United's business advisor network, ensuring excellence in business mentoring and training delivery Managing participant journeys ensuring a rewarding experience and maximum impact for their businesses Represent Creative United at a Senior level, including contribution to programme and company-wide strategy development and speaking at industry events, panels and conferences Reporting to colleagues, the Creative United Board and other key stakeholders Person Specification (Essential Requirements): At least 5 years' experience working in a leading or strategic project or programme management role in the arts or creative industries. Demonstrable experience of delivering successful income generative programmes or projects which successfully reach their target market and convert interest into sales. Good experience of setting and managing a project budget, tracking income and expenditure Demonstrable knowledge of the sectors, businesses, economic landscape, challenges and communities within the creative industry. Excellent written and oral communication skills, able to deliver complex information to a range of stakeholders. Strong data analysis skills, able to take information on a spreadsheet and turn it into meaningful reporting for a range of audiences. Excellent people and relationship management skills, able to keep track of multiples sets of needs and priorities. Excellent IT skills with confidence in use Microsoft Office suite, data analytic tools, project management platforms, a CRM and online survey-making tools Able to commit to a minimum of 2 days per week working in Creative United's central London office Willingness to travel and to undertake occasional evening and weekend hours required (for which time off in lieu will be provided). To Apply: Please send a letter of application setting out your relevant skills and experience with reference to the full job description, along with a copy of your CV. Applicants MUST submit a cover letter with their application. Equal Opportunities Creative United is committed to diversity and inclusion in its recruitment and employment practices and policies. Our mission is to create an inclusive and diverse team of people, whose differences are our strength. If you would like to discuss any accessibility requirements for the recruitment process for this or any other role at Creative United please contact us and we will be happy to discuss your needs.

Our client is looking for a Client Support Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from T1 to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may be expanded according to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities: Identify opportunities to upsell or cross-sell additional solutions. Work closely with the Customer success team Provide clients with insights on how additional services can optimize their software usage. Collaboration with Internal Teams: Work with account managers, technical support, and finance teams to ensure smooth renewal processes. Provide feedback to marketing and sales teams on customer needs and market trends. Data Management & Reporting: Maintain accurate records of contract statuses in CRM systems (NetSuite). Generate reports on renewal rates, revenue growth, and customer feedback. Analyze trends in contract renewals and customer retention Requirements: Professional experience: Bachelor's degree in a relevant field or equivalent by relevant experience Proven experience in positions related to license management, contract management, account management or related fields. Skills Deep knowledge of renewal conditions for all products or services the company offers. Understanding of the value proposition of products and services offered to clients. Detail-oriented with good organizational and time management skills An approach oriented to discover customer needs and to positioning as an advisor. Results-oriented with a proven track of meeting or exceeding sales objectives Excellent verbal and written communication skills Ability to thrive in a fast-paced, dynamic international environment. Flexible and adaptable to changing customer needs, industry trends, and organizational priorities Proficient in using CRM tools and sales analytics to track performance and make data-driven recommendations. Language: Fluent in English; additional regional languages are a plus

Product Support Analyst Location: Chelmsford, Essex (Hybrid 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst , you ll be working on cutting edge technology platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you ll be liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password resets and guiding users through system functionality, to more complex queries, including API-related issues. Triage and prioritise service requests & incidents, balancing routine tasks (e.g., password resets, account setup) with more complex application queries. Support onboarding activities by setting up user accounts, access permissions and providing introductory guidance on the platform. Deliver excellent customer service through clear communication, professionalism, and user support calls. Collaborate closely with team members and escalate issues to the Helpdesk Manager when required, contributing to a strong team culture. Maintain and enhance knowledge base documentation to support resolution of recurring queries. Build a working knowledge of the low-code platform to assist in troubleshooting and provide informed context for escalations, while leaving complex development tasks to specialist developers. Act as a subject matter expert (SME) for the system, building core familiarity with its functionality and processes. About You We re looking for someone who is passionate about technology, eager to learn, and ready to take their first step into a tech career. You may be: A school leaver or recent graduate with a technology related qualification (e.g., IT, Computer Science etc.) Essential Skills & Attributes: Strong communication and interpersonal skills A genuine interest in IT and technology Problem-solving mindset and attention to detail Ability to work well under pressure and manage multiple priorities A proactive attitude and willingness to learn.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Sales Ledger Clerk A leading distributor in Northern Ireland is seeking a Sales Ledger Clerk to join their team. About the Company This organisation operates in the energy sector, providing essential services to a wide range of customers across Northern Ireland. Sales Ledger Clerk Benefits Salary £26,000 - £30,000(Depending on experience) Pension Holidays Experience working in a dynamic accounts environment. Sales Ledger Clerk Responsibilities Process sales ledger invoices. Support with month end. Bank reconciliations. Post debits/credits. Sales Ledger Clerk Requirements Experience carrying out accountancy duties. Knowledge using Microsoft packages. Strong attention to detail. Excellent communicator. To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Mark McLaughlin, Specialist Consultant at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs All conversations will be treated in the strictest of confidence.

Shopify E-Commerce and Digital Marketing Executive Role Overview This role ensures the Shopify store is accurate, commercially optimised, visually aligned with the brand, and fully prepared for campaign activity. The postholder will execute promotional setup, landing pages, site merchandising, SEO fundamentals, and email marketing activity, working closely with the Digital Marketing Specialist, Fulfilment & Logistics Operations, Customer Service, and the wider commercial team. This role is hands-on and detail-focused, ensuring the website remains a high-performing commercial channel and a professional customer-facing platform. Please note: This role does not offer visa sponsorship. Applicants must have the legal right to work in the UK. Key Responsibilities Shopify Store Operations & Trading Own the day-to-day operation and trading of the Shopify website. Maintain accurate product listings including titles, descriptions, imagery, variants, pricing and SKU mapping, ensuring products are available for sale within agreed timelines. Manage collections, navigation, on-site merchandising and product visibility to support trading objectives. Ensure the website reflects brand guidelines, campaign messaging and seasonal priorities. Identify and resolve website issues impacting conversion, customer journey, or checkout performance. Work closely with the Buying team to support a competitive product offering. Product Listings, Content & Site Hygiene Create and maintain product listings and product page content within Shopify. Ensure product data supports fulfilment accuracy, customer expectations, and smooth checkout. Maintain consistency across product attributes, metafields, categorisation and tagging. Coordinate with Fulfilment Operations to ensure inventory availability and operational readiness. Flag data issues that could cause complaints, overselling, returns or stock errors. Campaign & Promotional Execution (Shopify-Side) Set up and manage promotions, discount codes, bundles and campaign mechanics in Shopify. Build and maintain campaign landing pages and promotional banners. Ensure promotional activity is feasible and aligned with stock availability. Coordinate campaign readiness with Fulfilment Operations and Customer Service. Monitor performance during key trading periods and escalate issues quickly. Email Marketing & CRM Execution Execute email marketing campaigns and retention flows (welcome, abandoned cart, post-purchase). Support segmentation, scheduling and performance monitoring. Ensure communications meet brand tone of voice and quality standards. Work with Digital Marketing to align email activity with campaign priorities. Note: Experience with Klaviyo is preferred but not essential; the right candidate must be able to learn quickly. SEO & Website Optimisation Implement SEO fundamentals across product pages and collections (titles, meta descriptions, URL structure). Support content optimisation to improve organic visibility and search relevance. Maintain high website standards including formatting, spelling, brand consistency and mobile optimisation. Identify opportunities to improve usability, conversion and customer journey performance. Cross-Functional Trading Support Work closely with the Digital Marketing Specialist to support paid media execution through Shopify-side setup. Provide timely updates on website readiness, campaign progress and promotional implementation. Support website trading changes aligned with wider commercial priorities. Boundary: Paid media strategy and budget ownership sits with the Digital Marketing Specialist; this role is responsible for Shopify-side execution and optimisation. Order Monitoring & Operational Liaison Monitor Shopify order flow, payment exceptions, cancellations and fulfilment blockers. Escalate fulfilment-related issues to Fulfilment & Logistics Operations promptly. Support Customer Service by providing order context and operational clarity. Maintain accurate internal documentation and handover notes when required. Performance Monitoring & Reporting Monitor Shopify KPIs including revenue, conversion rate, AOV and customer journey performance. Monitor email performance including open rate, click rate and revenue contribution. Provide insights to improve site performance and campaign execution. Support continuous improvement through SOP development and process refinement. Customer Service Support In periods of high workload or operational necessity, this role may support the Customer Service team by responding to customer enquiries using approved templates and policies, ensuring response SLAs and service standards are maintained. Skills, Experience & Competencies Proven experience in Shopify website management, e-commerce trading, or DTC operations. Strong working knowledge of Shopify Admin, product setup, promotions and merchandising. Understanding of campaign execution, landing pages and customer journey optimisation. Experience in email marketing / CRM tools (Klaviyo preferred but not essential). Basic understanding of SEO principles and conversion optimisation. High attention to detail, strong copy accuracy and visual judgement. Ability to work at pace, manage deadlines and execute campaigns reliably. Strong communication skills and ability to work cross-functionally.

Location : St Albans, Hertfordshire, AL1 3JE Contract Type : Permanent Hours : Full-time (37 hours pw) Flexible working options (including hybrid) Salary : £42,500 to £46,871 inclusive annual salary + up to 19.7 percent employer pension contribution About the role Are you an experienced building surveyor looking to make a real impact for residents? They're looking for two Maintenance Surveyors to join their Housing Asset Management team and help them deliver safe, well-maintained homes and an excellent repairs and maintenance service. In these new roles, you'll take the lead on diagnosing complex building defects, managing disrepair cases, overseeing larger responsive repair projects, and ensuring their homes comply with key legislation including the Homes (Fit for Habitation) Act, Awaab s Law, Decent Homes, the Building Safety Act and Fire Safety Act. As a Maintenance Surveyor in their new Specialist Works team, you will carry out specialist surveys to diagnose defects, damp/mould issues, disrepair cases, and major repair needs. You will also prepare detailed reports, specifications, schedules of work, and Scott Schedules. You will manage projects from inspection through to completion, ensuring high quality standards and ensure all statutory and regulatory requirements are met, particularly in relation to safety, compliance and hazard-free homes. You will engage with residents and support the delivery of the Housing Regulator s 4 pillars of reform. This is a varied role where you ll manage your own workload, often working independently on site, and using your technical expertise to find solutions to complex repairs issues. About you They're looking for someone who is customer-focused, confident, and committed to working together with colleagues and residents. You must be educated to degree level or with a strong professional/technical qualification or substantial experience building surveying, including diagnosing defects and delivering repairs solutions. Skilled in managing complex repairs, disrepair, and insurance claim cases you must also be knowledgeable about construction regulations and social housing legislation. The ability to manage projects, contractors, and competing priorities is key for this role. You must also be confident communicator, able to explain complex issues clearly to residents and stakeholders. IT literacy, with experience of using asset management systems such as Orchard or CAD is desirable. You must hold a valid UK driving licence and be willing to obtain an IOSH qualification within 6 months if not already held. Membership of RICS, CIOB, or similar is desirable. Join them in making St Albans carbon neutral by 2030, guided by their Sustainability and Climate Crisis Strategy, they put the environment at the heart of every decision. They live their values trust, care, confidence, collaboration, and customer focus while delivering sustainable services, reducing environmental impact and making a difference. Our client is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Their centrally located offices in the city are near to the station, shops and restaurants. In short it is a great place to live and work. In addition to working within a great team and a comprehensive salary you will have access to: • 28.5 days basic annual leave (increasing with service) + bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers • Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions • Flexible working options • Staff Parking Permit • Reimbursement of professional fees • Comprehensive development and training • Discounted membership at selected local sports and fitness centres • Access to discounts and benefits via online platform Additional Information A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria they use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly. For full details and to learn more about them visit their website Closing date for applications: 1st March 2026 Interviews are scheduled for w/c: 9 March 2026 NOTE: Interviews are conducted throughout the application process. They reserve the right to close the vacancy at an earlier date and they strongly encourage you to submit your application as soon as possible. You may also have experience in the following: Maintenance Surveyor, Building Surveyor (Housing), Housing Maintenance Surveyor, Asset Management Surveyor, Repairs & Maintenance Surveyor, Specialist Works Surveyor, Disrepair Surveyor, Damp and Mould Surveyor, Responsive Repairs Surveyor, Housing Asset Surveyor, Compliance Surveyor (Housing), Property Surveyor Social Housing, Planned & Reactive Maintenance Surveyor, Building Defects Surveyor etc REF-

Head of Event Operations £70,000 - £80,000 Base + up to 15% Bonus Hybrid London Leading international events business seeks a highly talented Head of Operations to join their team working across their leading expo business. The Head of Operations will be an experienced manager coaching and developing Operations Managers and Operations Coordinators in the delivery of their allocated events as well as planning their own events. They will be responsible for overseeing and executing their portfolio of events within an industry leading portfolio and will have complete operational management, including full budgetary control whilst maximising portfolio profitability. Role Responsibilities : Head of Operations Team Related Develop a high-performance culture by championing best practices and professional development Building a 'one team' ethos for all levels of the operational functions so that there is an expansion of career development, succession planning and opportunities across the teams as well as sharing of skills and best practice Ensuring the team deliver a first-class service for each client Manage and develop direct reports using KPIs to track performance Recruiting and training new members of the team Portfolio & Event Related Responsible for portfolio event delivery - with end-to-end accountability for operational management of all events including customer journeys and improving onsite experience Maximising the profitability, sustainability, and quality of each event through effective budget management Focusing on continuous improvement: learning from other events, customer feedback groups, industry technology Project managing events and control costs to deliver within budget Managing end-to-end delivery of events each year of varying size, format, and complexity across a range of geographies Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment Profile Required: Head of Operations An established track record of delivering international, large scale and complex events and awards in the B2B or B2C space managing both large scale exhibitions (150+ stands) and multi stream conferences globally Must have Expo experience - 1000 + Attendees Technical experience from floor plan creation, rigging, health & safety, introducing creative flair to networking experiences Demonstrable experience in collaborating successfully with partners ancillary to a large-scale event (could be the city, transport, party, or other partners) Extensive experience in team management/ line management experience for 4+ team members, able to demonstrate coaching and people development. Tangible examples of experience in implementing innovation and creativity for large scale international events over 6000+ people, 150+ stands, 120+, meeting rooms, 3+ conference stages. Experience in venue and supplier contracting and negotiation upwards of £2.5m Confident decision-making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

Customer Success Manager - Membership Association Hybrid - London (2 Days - Office) £36,000 - £40,000 Base Salary Leading membership association seeks a highly ambitious and talented Customer Success Manager to join their fast-growing team. We are seeking a Member Engagement/Client Success Manager to join our client's creative, motivated and passionate team in this fast-growing business. Reporting to the Head of Member Engagement, The Member Engagement / Client Success Manager will work alongside their Membership Manager's, to build valuable relationships with key industry stakeholders. The role seeks to gain valuable knowledge from the members that will help the wider team build member participation and retention, and thus support the prosperity of a highly engaged and thriving industry. The successful candidate will have a proactive approach, paying close attention to detail and ensuring that the members are engaged throughout the year, culminating in successful renewals. The ideal candidate will also have previous experience in a client-facing role. Key responsibilities Build relationships with members and learn about their priorities, using this knowledge to develop a strategic plan for engagement. The first point of contact for members enquiries and coordinating internally to follow-up. Understanding members business objectives, working with multiple internal stakeholders to ensure we offer the most suitable solutions to each member. Profile Required: Ideally 3+ years' experience in an association membership, event, or conference sponsorship sales. Self-motivated, target-oriented, ready to leap straight in and will be an effective team player. Proven experience of relationship building alongside delivering engagement plans to drive demonstrable retention and growth. Fantastic communicator with the ability to seamlessly connect people, face to face and on the phone and in written communication. The ability to work confidently, highly organised and solution focused. High standard of interpersonal skills, professional confidence and tenacity Self-motivated and target-oriented approach with the desire to achieve KPI's and financial rewards. Experienced at building and maintaining relationships with clients. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

Harris Hill is thrilled to partner with Christian Aid, to hire their new Web Optimisation Manager, to work in either London, Cardiff, Edinburgh or Warrington. The Web Optimisation Manager is a strategic, user-focused digital optimisation specialist with strong experience in SEO, CRO and UX on large or complex websites. You are confident using data and insight to diagnose issues, test improvements and demonstrate impact - particularly in fundraising or purpose-led environments. By combining strong SEO leadership, CRO and UX expertise, and advanced analytics, you will identify performance issues, diagnose barriers to engagement, and deliver measurable improvements - always putting users first and aligning with Christian Aid's values. Key responsibilities: Develop and implement technical SEO, AEO, and site architecture strategies to improve platform health and attract relevant traffic. Deliver key technical SEO projects (crawlability, indexation, schema, site performance), alongside audits, keyword and competitor research, and backlink analysis. Lead tag management, server-side tagging and customer data platform integration to ensure accurate tracking. Review and optimise user journeys, UX and CRO, identifying conversion barriers and using behavioural insights, A/B testing and technical improvements to maximise impact. Line manage and support a Digital Performance Advisor, fostering a high-performing, insight-led team Essential experience and skills: Strong experience in technical SEO, CRO and UX, with a proven track record of improving user journeys and conversion is essential Experience working with charities and non-profit organisations Highly proficient in Google Analytics 4, SEMrush (or equivalent), Google Tag Manager, Hotjar or Contentsquare, Power BI and Looker Studio Experience developing and delivering CRO strategies, including A/B and multivariate testing Working knowledge of CMS platforms such as Drupal, with basic HTML and CSS understanding Confident people manager with experience leading and coaching specialists Closing date- Rolling. Applications are now being reviewed on a rolling basis. Please apply today! Salary and location- £48,937 in London (Waterloo). £44,056 in Cardiff, Edinburgh, Warrington. Hybrid working- 2 days in the office, 3 days working from home. Full-time, permanent. Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Join us as a Specialist Customer Care - Mortgages CME (Customer Mortgage Expert) at Barclays where you'll be primarily responsible for supporting customers throughout their mortgage journey by triaging enquiries, ensuring high quality appointment bookings, and promoting digital self serve options. You will also manage post application queries on application progress and provide post completion support, including payment adjustments, direct debit updates, and mortgage redemption enquiries. This role operates on a shift pattern covering the hours from 8:00 am - 8:00 pm Monday- Friday and 9:00 am - 5:00 pm on Saturdays. To be successful as a Specialist Customer Care - Mortgages CME, you should have experience with: Great resilience and a clear understanding of Barclays' values and company principles Excellent communication skills, with the ability to engage and support customers effectively Some other highly valued skills may include: Experience working in a regulated business environment CeMAP qualification (or progress toward it) Previous customer service experience You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Sunderland. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.