Customer Service Specialist

Job description

Customer Service Specialist

Do you have experience in the residential construction sector?

What we do

We design and deliver high-quality, design led, Passivhaus homes, and innovate low carbon construction systems, technologies, and products.

What we are offering

A varied customer facing role supporting our customers with their projects. You will take customers from first contact through to on-boarding, and will then support their project through the design, planning and delivery stages by acting as a liaison with the internal team, the customer, and third-party suppliers.

An open and inclusive company culture where we actively encourage personal and team growth.

Good remuneration with benefits including private healthcare and full-time hours.

A role based in our central Reading studio (short walk from the station).

What we want

We want to hear from ambitious, hardworking candidates who want to do great work to ensure our customers have a brilliant experience and our internal team is supported.

You must have a track record of providing excellence customer service. You will be a great communicator with brilliant attention to detail and exceptional computer skills. You will be a problem solver (not finder), with exquisite organisational skills.

You will be up for doing things differently when that is better. and keen to learn and improve as part of a company culture where everyone feels the same way.

Strengths required for the role

• Ambitious
• Analytical
• Methodical
• Adaptable
• Principled
• Supportive
• Caring

Experience

5+ years experience providing brilliant customer service and a demonstrable record of accomplishment in a similar role. Experience in our industry and of residential housebuilding, including planning and delivery of projects would be highly advantageous (training can / will be provided).

Knowledge

Excellent computer literacy with experience in Microsoft Office, Monday.com etc

Aptitude for rapidly learning new things

Excellent Maths and English — written and spoken communication

Experience in the construction industry, particularly residential and the planning process

Job Types: Full-time, Permanent

Salary: From £30,000.00 per year

Benefits

• Additional leave
• Company pension
• Cycle to work scheme
• Private dental insurance
• Private medical insurance

Schedule:

Monday to Friday

Must have ability to commute or relocate

Start date: October

To apply, send us your C.V. and cover letter explaining

1. Why you are right for us

2. Why you want it

3. Your salary expectation

4. Your available start date

Job Types: Full-time, Permanent

Salary: From £30,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday