Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Call Handler, Works Scheduler Based: Reigate 27-28k excellent benefits and optional OT 8AM to 5PM, Mon to Fri Call Handler or Scheduler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth. Duties of the successful call handler will include: Taking inbound calls from around 60 customers per day. Scheduling engineers appointments to carry out repairs and maintenance in domestic properties. Liaising with the customers on job progress. Handling any complaints and escalating when required. Other general administration. The Call handler or Scheduler role is a perm or temp to perm position, full-time Monday to Friday. For this role, the client are offering a salary of 27k to 28k per annum plus 20 days holiday plus 8 bank holidays. Experience within a similar role is desirable. There is also an occasional Saturday shift. The clients office are based near Redhill, Surrey with quick access to the local train station, high street. Please apply online with an updated CV.
Feb 03, 2026
Full time
Call Handler, Works Scheduler Based: Reigate 27-28k excellent benefits and optional OT 8AM to 5PM, Mon to Fri Call Handler or Scheduler required for a large property maintenance specialist looking to expand the existing team due to rapid recent growth. Duties of the successful call handler will include: Taking inbound calls from around 60 customers per day. Scheduling engineers appointments to carry out repairs and maintenance in domestic properties. Liaising with the customers on job progress. Handling any complaints and escalating when required. Other general administration. The Call handler or Scheduler role is a perm or temp to perm position, full-time Monday to Friday. For this role, the client are offering a salary of 27k to 28k per annum plus 20 days holiday plus 8 bank holidays. Experience within a similar role is desirable. There is also an occasional Saturday shift. The clients office are based near Redhill, Surrey with quick access to the local train station, high street. Please apply online with an updated CV.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Title: Customer service administrator Salary: £12.91 - £13.73 per hour Location: Cuffley, Hertfordshire Contract: Temp - Perm Hours: Full time 10.15 - 5.45 - 35hrs per week COMPANY PROFILE An Exciting Opportunity to Launch Your Office-Based Career! Are you organised, motivated, and ready to take the next step in your career? A fantastic opportunity has become available for a proactive and enthusiastic individual to join a growing business near Potters Bar as a Customer Service & Administration professional. This is the perfect role for someone eager to begin or develop a career within a dynamic office environment, where every day brings variety and the chance to make a real impact. You'll be part of a supportive team, delivering exceptional service while building your skills in administration, coordination, and customer interaction. Whether you're a recent graduate or someone looking to transition into a structured office role, this position offers a strong foundation for professional growth within a fast-paced, friendly company. SKILLS REQUIRED Confident and professional telephone manner Ability to work well under pressure and able to multitask. Excellent verbal and written communication skills Strong problem-solving skills. Able to maintain composure in the face of unexpected events. Team player as well as being able to work on own initiative. RESPONSIBILITIES Liaise with our customers, suppliers, and end users via telephone. Ensure the database is kept up to date. Ensure that calls are handled appropriately and with compassion. Concentrate on finding a solution for each case in a specific amount of time Analyse the information from the caller to ensure that our patients receive the assistance they require. Ensure the highest level of service is provided for all outgoing communications. ADDITIONAL INFORMATION 28 days annual leave including bank holiday Company pension Free parking on site Training and development Private health care after probation Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Feb 03, 2026
Contractor
Job Title: Customer service administrator Salary: £12.91 - £13.73 per hour Location: Cuffley, Hertfordshire Contract: Temp - Perm Hours: Full time 10.15 - 5.45 - 35hrs per week COMPANY PROFILE An Exciting Opportunity to Launch Your Office-Based Career! Are you organised, motivated, and ready to take the next step in your career? A fantastic opportunity has become available for a proactive and enthusiastic individual to join a growing business near Potters Bar as a Customer Service & Administration professional. This is the perfect role for someone eager to begin or develop a career within a dynamic office environment, where every day brings variety and the chance to make a real impact. You'll be part of a supportive team, delivering exceptional service while building your skills in administration, coordination, and customer interaction. Whether you're a recent graduate or someone looking to transition into a structured office role, this position offers a strong foundation for professional growth within a fast-paced, friendly company. SKILLS REQUIRED Confident and professional telephone manner Ability to work well under pressure and able to multitask. Excellent verbal and written communication skills Strong problem-solving skills. Able to maintain composure in the face of unexpected events. Team player as well as being able to work on own initiative. RESPONSIBILITIES Liaise with our customers, suppliers, and end users via telephone. Ensure the database is kept up to date. Ensure that calls are handled appropriately and with compassion. Concentrate on finding a solution for each case in a specific amount of time Analyse the information from the caller to ensure that our patients receive the assistance they require. Ensure the highest level of service is provided for all outgoing communications. ADDITIONAL INFORMATION 28 days annual leave including bank holiday Company pension Free parking on site Training and development Private health care after probation Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises! Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis. Customer Service Advisor Working Hours: Monday to Friday 8:00am - 5:30pm Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period. Free Parking available Impressive client premises and facilities Full time office based Salary: £12.45per hour - salary progression route Responsibilities will include: Inbound & outbound calls to customers and Internal Branches. Processing customer's website placed product orders Processing internal Branch placed product orders Communicating with customers via on-line chat & e-mail communications Tracking orders and liaising with all courier networks, dealing with returns Problem solving as and when required Assisting customers when using business website, placing orders etc. offering support General office / customer service duties and administrative tasks Skills, Knowledge, Qualification & Experience: Computer literate Previous experience in an office-based Customer Services environment is essential. Customer telephone & email experience would be preferred. Good communication skills. Strong work ethic and able to use own initiative. Enjoy working with people and be able to work as part of a busy customer service team. Full training will be provided internally on our client's own in-house computer systems Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Feb 03, 2026
Contractor
A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department. This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises! Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis. Customer Service Advisor Working Hours: Monday to Friday 8:00am - 5:30pm Annual Leave: Starting at 20 days plus Bank Holidays, rising with length of service to a max 25 days over a 5 year period. Free Parking available Impressive client premises and facilities Full time office based Salary: £12.45per hour - salary progression route Responsibilities will include: Inbound & outbound calls to customers and Internal Branches. Processing customer's website placed product orders Processing internal Branch placed product orders Communicating with customers via on-line chat & e-mail communications Tracking orders and liaising with all courier networks, dealing with returns Problem solving as and when required Assisting customers when using business website, placing orders etc. offering support General office / customer service duties and administrative tasks Skills, Knowledge, Qualification & Experience: Computer literate Previous experience in an office-based Customer Services environment is essential. Customer telephone & email experience would be preferred. Good communication skills. Strong work ethic and able to use own initiative. Enjoy working with people and be able to work as part of a busy customer service team. Full training will be provided internally on our client's own in-house computer systems Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We're looking for a Research Analytics Lead (research agency Director / Senior Associate Director level) to lead on the design and implementation of statistical analysis on survey data. This will involve taking end-to-end ownership of analytical projects, with responsibility for all aspects of their completion, including consulting on research briefs, liaising with our Quantitative Research team, developing analysis plans, conducting multivariate statistical analysis, and communicating the results of that analysis with relevant stakeholders. What you'll do: Lead and oversee complex analytics projects using market research data to drive strategic decisions based on comprehensive understanding of Sky's products and services. Implement advanced analytical techniques (e.g., key driver analysis, segmentation, perceptual mapping, price elasticity) to provide deep insights. Collaborate with quant researchers and data team to devise and implement innovative research solutions. Drive projects from inception to delivery, ensuring alignment with business objectives and stakeholder engagement, ensuring effective project management and proactively resolving issues. Present findings up to MD level in a confident and engaging manner, championing the customer viewpoint. Uphold the highest quality standards in accordance with MRS guidelines, setting benchmarks for excellence. What you'll bring: Extensive experience in applying multivariate statistics to survey data including previous employment experience in a market research agency. Working proficiency in conducting analysis using a programming language like R / Python. Solid theoretical understanding of commonly used statistical techniques, including significance testing, correlation, regression, correspondence analysis, factor analysis, cluster analysis, etc. Ability to understand business issues, collaborate with stakeholders to comprehend their decisions and opportunities, and translate their business questions into a research/analytics plan. Skilled in creating and presenting insights, summarizing patterns and findings into a compelling narrative, and professionally presenting this to stakeholders. Thrives in a dynamic environment, enjoying innovative and creative work. Strong multi-tasking abilities, flexibility, and patience in a fluid setting. Growth-oriented mindset and passion for long-term self-development. Team overview: Working as a member of our in-house research team, you'll have the opportunity to overcome the frustration of not being able to see your findings being actioned; you'll get to embed, build and see how your research is driving Sky's believe in better strategy. From TV shows to brands, new product development to marketing strategy, as part of Sky's Consumer Group there is a wealth of variety to encourage innovative research approaches. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
We're looking for a Research Analytics Lead (research agency Director / Senior Associate Director level) to lead on the design and implementation of statistical analysis on survey data. This will involve taking end-to-end ownership of analytical projects, with responsibility for all aspects of their completion, including consulting on research briefs, liaising with our Quantitative Research team, developing analysis plans, conducting multivariate statistical analysis, and communicating the results of that analysis with relevant stakeholders. What you'll do: Lead and oversee complex analytics projects using market research data to drive strategic decisions based on comprehensive understanding of Sky's products and services. Implement advanced analytical techniques (e.g., key driver analysis, segmentation, perceptual mapping, price elasticity) to provide deep insights. Collaborate with quant researchers and data team to devise and implement innovative research solutions. Drive projects from inception to delivery, ensuring alignment with business objectives and stakeholder engagement, ensuring effective project management and proactively resolving issues. Present findings up to MD level in a confident and engaging manner, championing the customer viewpoint. Uphold the highest quality standards in accordance with MRS guidelines, setting benchmarks for excellence. What you'll bring: Extensive experience in applying multivariate statistics to survey data including previous employment experience in a market research agency. Working proficiency in conducting analysis using a programming language like R / Python. Solid theoretical understanding of commonly used statistical techniques, including significance testing, correlation, regression, correspondence analysis, factor analysis, cluster analysis, etc. Ability to understand business issues, collaborate with stakeholders to comprehend their decisions and opportunities, and translate their business questions into a research/analytics plan. Skilled in creating and presenting insights, summarizing patterns and findings into a compelling narrative, and professionally presenting this to stakeholders. Thrives in a dynamic environment, enjoying innovative and creative work. Strong multi-tasking abilities, flexibility, and patience in a fluid setting. Growth-oriented mindset and passion for long-term self-development. Team overview: Working as a member of our in-house research team, you'll have the opportunity to overcome the frustration of not being able to see your findings being actioned; you'll get to embed, build and see how your research is driving Sky's believe in better strategy. From TV shows to brands, new product development to marketing strategy, as part of Sky's Consumer Group there is a wealth of variety to encourage innovative research approaches. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Feb 03, 2026
Full time
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Job Title: Service Controller / Administrator Location: Stevenage Hourly Rate: £12.50 Contract: Monday to Friday 9.00 - 5.00 pm, Temp to perm About the Role: We are currently seeking a motivated and organised Service Controller / Administrator to join our clients expanding team in Stevenage. This is a fast-paced and varied role, where you'll play a key part in ensuring the smooth scheduling of their engineers and maintaining excellent communication with both internal teams and clients. Key Responsibilities: Responding to incoming phone calls and emails from clients. Logging service requests and scheduling engineers' workloads in line with service level agreements (SLAs). Planning service, rework, and breakdown jobs efficiently to optimise engineers' productivity. Liaising daily with clients to provide updates and confirm job requirements. Managing and collecting engineers' daily work sheets, closing completed jobs, and preparing them for invoicing. Coordinating with internal departments to ensure timely dispatch of repair parts and equipment. Reviewing job priorities and keeping both engineers and clients updated accordingly. Resolving minor technical issues and customer queries promptly and professionally. Coordinating customer requests, following up on quotations, and ordering/chasing parts for outstanding jobs. Planning and scheduling Preventative Maintenance (PPM) checks, preparing tick sheets, generating reports, and issuing quotations for remedial works. Handling renewals of service agreements. Key Requirements: Strong communication skills, both written and verbal. Highly organised, flexible, and able to thrive in a busy environment. Self-motivated with a keen attention to detail and a strong sense of responsibility. Able to work independently and as part of a team. Previous experience in a planning/scheduling, customer service, or sales role - Proficient with basic computer systems and Microsoft Office. What We Offer: Competitive hourly rate of £12.50 per hour On-the-job training provided Opportunities for career progression within the company A supportive and collaborative team environment If you are looking for a challenging and rewarding role within a growing organisation, we would love to hear from you. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Feb 03, 2026
Contractor
Job Title: Service Controller / Administrator Location: Stevenage Hourly Rate: £12.50 Contract: Monday to Friday 9.00 - 5.00 pm, Temp to perm About the Role: We are currently seeking a motivated and organised Service Controller / Administrator to join our clients expanding team in Stevenage. This is a fast-paced and varied role, where you'll play a key part in ensuring the smooth scheduling of their engineers and maintaining excellent communication with both internal teams and clients. Key Responsibilities: Responding to incoming phone calls and emails from clients. Logging service requests and scheduling engineers' workloads in line with service level agreements (SLAs). Planning service, rework, and breakdown jobs efficiently to optimise engineers' productivity. Liaising daily with clients to provide updates and confirm job requirements. Managing and collecting engineers' daily work sheets, closing completed jobs, and preparing them for invoicing. Coordinating with internal departments to ensure timely dispatch of repair parts and equipment. Reviewing job priorities and keeping both engineers and clients updated accordingly. Resolving minor technical issues and customer queries promptly and professionally. Coordinating customer requests, following up on quotations, and ordering/chasing parts for outstanding jobs. Planning and scheduling Preventative Maintenance (PPM) checks, preparing tick sheets, generating reports, and issuing quotations for remedial works. Handling renewals of service agreements. Key Requirements: Strong communication skills, both written and verbal. Highly organised, flexible, and able to thrive in a busy environment. Self-motivated with a keen attention to detail and a strong sense of responsibility. Able to work independently and as part of a team. Previous experience in a planning/scheduling, customer service, or sales role - Proficient with basic computer systems and Microsoft Office. What We Offer: Competitive hourly rate of £12.50 per hour On-the-job training provided Opportunities for career progression within the company A supportive and collaborative team environment If you are looking for a challenging and rewarding role within a growing organisation, we would love to hear from you. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We're looking for a Research Analytics Lead (research agency Director / Senior Associate Director level) to lead on the design and implementation of statistical analysis on survey data. This will involve taking end-to-end ownership of analytical projects, with responsibility for all aspects of their completion, including consulting on research briefs, liaising with our Quantitative Research team, developing analysis plans, conducting multivariate statistical analysis, and communicating the results of that analysis with relevant stakeholders. What you'll do: Lead and oversee complex analytics projects using market research data to drive strategic decisions based on comprehensive understanding of Sky's products and services. Implement advanced analytical techniques (e.g., key driver analysis, segmentation, perceptual mapping, price elasticity) to provide deep insights. Collaborate with quant researchers and data team to devise and implement innovative research solutions. Drive projects from inception to delivery, ensuring alignment with business objectives and stakeholder engagement, ensuring effective project management and proactively resolving issues. Present findings up to MD level in a confident and engaging manner, championing the customer viewpoint. Uphold the highest quality standards in accordance with MRS guidelines, setting benchmarks for excellence. What you'll bring: Extensive experience in applying multivariate statistics to survey data including previous employment experience in a market research agency. Working proficiency in conducting analysis using a programming language like R / Python. Solid theoretical understanding of commonly used statistical techniques, including significance testing, correlation, regression, correspondence analysis, factor analysis, cluster analysis, etc. Ability to understand business issues, collaborate with stakeholders to comprehend their decisions and opportunities, and translate their business questions into a research/analytics plan. Skilled in creating and presenting insights, summarizing patterns and findings into a compelling narrative, and professionally presenting this to stakeholders. Thrives in a dynamic environment, enjoying innovative and creative work. Strong multi-tasking abilities, flexibility, and patience in a fluid setting. Growth-oriented mindset and passion for long-term self-development. Team overview: Working as a member of our in-house research team, you'll have the opportunity to overcome the frustration of not being able to see your findings being actioned; you'll get to embed, build and see how your research is driving Sky's believe in better strategy. From TV shows to brands, new product development to marketing strategy, as part of Sky's Consumer Group there is a wealth of variety to encourage innovative research approaches. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
We're looking for a Research Analytics Lead (research agency Director / Senior Associate Director level) to lead on the design and implementation of statistical analysis on survey data. This will involve taking end-to-end ownership of analytical projects, with responsibility for all aspects of their completion, including consulting on research briefs, liaising with our Quantitative Research team, developing analysis plans, conducting multivariate statistical analysis, and communicating the results of that analysis with relevant stakeholders. What you'll do: Lead and oversee complex analytics projects using market research data to drive strategic decisions based on comprehensive understanding of Sky's products and services. Implement advanced analytical techniques (e.g., key driver analysis, segmentation, perceptual mapping, price elasticity) to provide deep insights. Collaborate with quant researchers and data team to devise and implement innovative research solutions. Drive projects from inception to delivery, ensuring alignment with business objectives and stakeholder engagement, ensuring effective project management and proactively resolving issues. Present findings up to MD level in a confident and engaging manner, championing the customer viewpoint. Uphold the highest quality standards in accordance with MRS guidelines, setting benchmarks for excellence. What you'll bring: Extensive experience in applying multivariate statistics to survey data including previous employment experience in a market research agency. Working proficiency in conducting analysis using a programming language like R / Python. Solid theoretical understanding of commonly used statistical techniques, including significance testing, correlation, regression, correspondence analysis, factor analysis, cluster analysis, etc. Ability to understand business issues, collaborate with stakeholders to comprehend their decisions and opportunities, and translate their business questions into a research/analytics plan. Skilled in creating and presenting insights, summarizing patterns and findings into a compelling narrative, and professionally presenting this to stakeholders. Thrives in a dynamic environment, enjoying innovative and creative work. Strong multi-tasking abilities, flexibility, and patience in a fluid setting. Growth-oriented mindset and passion for long-term self-development. Team overview: Working as a member of our in-house research team, you'll have the opportunity to overcome the frustration of not being able to see your findings being actioned; you'll get to embed, build and see how your research is driving Sky's believe in better strategy. From TV shows to brands, new product development to marketing strategy, as part of Sky's Consumer Group there is a wealth of variety to encourage innovative research approaches. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Reporting to: Director- Professional Services & Brand Direct Reports: 3 Direct Reports Position Type: Permanent Overview: Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors.Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We're always looking for the best ways to get our customers the information they need, when they need it.Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities. Job Purpose: The Head of Professional Services will take full ownership of Qdos' consultancy offering, leading the delivery of expert IR35, off-payroll working, and broader employment status advice to organisations engaging contingent workers. This senior leadership role is central to the development and expansion of our professional services practice, with accountability for driving commercial growth through the enhancement of our technical consultancy, client defence capabilities, the ongoing evolution of our product offering and technical development of our team.The role will be responsible for defending enterprise clients against HMRC challenges, leading technical strategy and output across employment tax and status matters, and setting high standards in advisory delivery. As a visible authority within the market, the Head of Professional Services will drive efforts to win new business, elevate operational excellence, and strengthen Qdos' position as a market-leading status consultancy.The successful candidate will be a highly knowledgeable, commercially minded employment tax expert with a strong track record of technical leadership, client advocacy, and professional services growth Key Responsibilities: Lead and implement the advisory strategy for the professional services division, with a core focus on expanding IR35, Off-Payroll Working, and employment status consultancy offerings to drive sustainable revenue growth. Oversee and strengthen the professional services department, ensuring delivery of exceptional client outcomes across all advisory services and consistent commercial performance Develop and define Qdos' technical approach and service methodology in relation to IR35, employment status, and wider employment tax risks, ensuring rigour, accuracy, and commercial relevance. Deliver expert, strategic advice to enterprise clients, including high-stakes guidance on IR35 compliance, employment tax risk management, and HMRC interventions, acting as a senior lead in client defence matters. Monitor and interpret legislative and policy changes affecting IR35, off-payroll, and broader employment tax obligations, advising internal stakeholders and clients and shaping the company's service roadmap accordingly. Design and deliver structured training and knowledge development programmes for internal professional services staff, equipping the team with the technical and commercial acumen required to deliver high-value advice. Drive technical excellence and raise service standards, ensuring consistent quality assurance across all client outputs, documentation, and communications from the professional services team. Act as a senior point of escalation for complex client matters, providing confident leadership, innovative solutions, and reassurance in critical or contentious scenarios. Represent Qdos at industry events and forums, building the business' profile as a market leader in IR35 and employment status consultancy, and proactively identifying business development opportunities. Contribute to the delivery of business development plans in partnership with colleagues, strengthening client engagement and ensuring consistent revenue growth Skills and Experience Specification: Essential: Qualified solicitor in England and Wales, with 5+ years post-qualification experience, in a tax litigation, employment tax, or regulatory advisory environment. Significant experience advising on employment status matters, including IR35 and off-payroll working rules, with a strong understanding of the legislative and case law landscape. Demonstrated expertise in contentious tax matters, including handling status-related HMRC enquiries, representing clients in disputes, and defending enterprise organisations under HMRC scrutiny. Proven track record in delivering high-level technical advice to corporate clients on employment tax issues, including risk mitigation, compliance strategies, and workforce planning. Extensive experience in shaping and executing business development strategies that drive sustainable revenue growth within professional service Outstanding written and verbal communication skills, with the ability to clearly explain complex technical issues to a range of stakeholders, including non-specialist audiences. Strong commercial awareness and ability to translate legal or tax analysis into practical, business-focused advice. Experienced in developing and delivering client training, technical seminars, and thought leadership within a professional services setting. Evidence of strategic thinking and business development acumen, with experience contributing to or leading commercial growth plans in a consultancy or legal environment. Meticulous attention to detail, with robust analytical and drafting skills and a commitment to high-quality outputs. Proficient in Microsoft Office and relevant legal/tax research tools (e.g., LexisNexis, Practical Law, HMRC manuals and case databases). Desirable: Experience leading a professional services or consultancy team, including responsibility for quality assurance, mentoring, and performance management. Established network within the tax, legal, or contingent workforce industry, with a recognised personal profile or presence in relevant forums. Familiarity with broader employment tax areas such as PAYE, NIC, NMW, benefits in kind, and termination payments. Key Benefits Hybrid working options Non-contributory pension Funded private healthcare 25 days holiday (plus bank holidays) Wellbeing allowance Free parking What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies. Job Title: Head of Professional Services
Feb 03, 2026
Full time
Reporting to: Director- Professional Services & Brand Direct Reports: 3 Direct Reports Position Type: Permanent Overview: Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors.Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We're always looking for the best ways to get our customers the information they need, when they need it.Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities. Job Purpose: The Head of Professional Services will take full ownership of Qdos' consultancy offering, leading the delivery of expert IR35, off-payroll working, and broader employment status advice to organisations engaging contingent workers. This senior leadership role is central to the development and expansion of our professional services practice, with accountability for driving commercial growth through the enhancement of our technical consultancy, client defence capabilities, the ongoing evolution of our product offering and technical development of our team.The role will be responsible for defending enterprise clients against HMRC challenges, leading technical strategy and output across employment tax and status matters, and setting high standards in advisory delivery. As a visible authority within the market, the Head of Professional Services will drive efforts to win new business, elevate operational excellence, and strengthen Qdos' position as a market-leading status consultancy.The successful candidate will be a highly knowledgeable, commercially minded employment tax expert with a strong track record of technical leadership, client advocacy, and professional services growth Key Responsibilities: Lead and implement the advisory strategy for the professional services division, with a core focus on expanding IR35, Off-Payroll Working, and employment status consultancy offerings to drive sustainable revenue growth. Oversee and strengthen the professional services department, ensuring delivery of exceptional client outcomes across all advisory services and consistent commercial performance Develop and define Qdos' technical approach and service methodology in relation to IR35, employment status, and wider employment tax risks, ensuring rigour, accuracy, and commercial relevance. Deliver expert, strategic advice to enterprise clients, including high-stakes guidance on IR35 compliance, employment tax risk management, and HMRC interventions, acting as a senior lead in client defence matters. Monitor and interpret legislative and policy changes affecting IR35, off-payroll, and broader employment tax obligations, advising internal stakeholders and clients and shaping the company's service roadmap accordingly. Design and deliver structured training and knowledge development programmes for internal professional services staff, equipping the team with the technical and commercial acumen required to deliver high-value advice. Drive technical excellence and raise service standards, ensuring consistent quality assurance across all client outputs, documentation, and communications from the professional services team. Act as a senior point of escalation for complex client matters, providing confident leadership, innovative solutions, and reassurance in critical or contentious scenarios. Represent Qdos at industry events and forums, building the business' profile as a market leader in IR35 and employment status consultancy, and proactively identifying business development opportunities. Contribute to the delivery of business development plans in partnership with colleagues, strengthening client engagement and ensuring consistent revenue growth Skills and Experience Specification: Essential: Qualified solicitor in England and Wales, with 5+ years post-qualification experience, in a tax litigation, employment tax, or regulatory advisory environment. Significant experience advising on employment status matters, including IR35 and off-payroll working rules, with a strong understanding of the legislative and case law landscape. Demonstrated expertise in contentious tax matters, including handling status-related HMRC enquiries, representing clients in disputes, and defending enterprise organisations under HMRC scrutiny. Proven track record in delivering high-level technical advice to corporate clients on employment tax issues, including risk mitigation, compliance strategies, and workforce planning. Extensive experience in shaping and executing business development strategies that drive sustainable revenue growth within professional service Outstanding written and verbal communication skills, with the ability to clearly explain complex technical issues to a range of stakeholders, including non-specialist audiences. Strong commercial awareness and ability to translate legal or tax analysis into practical, business-focused advice. Experienced in developing and delivering client training, technical seminars, and thought leadership within a professional services setting. Evidence of strategic thinking and business development acumen, with experience contributing to or leading commercial growth plans in a consultancy or legal environment. Meticulous attention to detail, with robust analytical and drafting skills and a commitment to high-quality outputs. Proficient in Microsoft Office and relevant legal/tax research tools (e.g., LexisNexis, Practical Law, HMRC manuals and case databases). Desirable: Experience leading a professional services or consultancy team, including responsibility for quality assurance, mentoring, and performance management. Established network within the tax, legal, or contingent workforce industry, with a recognised personal profile or presence in relevant forums. Familiarity with broader employment tax areas such as PAYE, NIC, NMW, benefits in kind, and termination payments. Key Benefits Hybrid working options Non-contributory pension Funded private healthcare 25 days holiday (plus bank holidays) Wellbeing allowance Free parking What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies. Job Title: Head of Professional Services
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 03, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Livingston, London Osterley or Brick Lane Office. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a key member of the Enterprise Technology Identity and Access Management team, you will help set the direction of Sky's Identity and Access Management (IAM) roadmap and strategy as we expand the platform (One Identity) to different business areas within Sky Group. You will be an authentication and access management specialist who will be comfortable developing, implementing, and maintaining secure and efficient IAM systems for our internal stakeholders. What You'll Do Design, develop, and implement IAM solutions using One Identity Manager. Collaborate with other team members to ensure that IAM solutions meet business requirements, security standards, and regulatory compliance. Develop custom scripts and processes to extend the functionality of One Identity Manager. Configure and maintain connectors for identity sources such as Active Directory, LDAP, and HR systems. Perform IAM solution testing, troubleshooting, and issue resolution. Be responsible for the development lifecycle, testing and deployment of your code, ensuring change compliance is maintained throughout. Proactively ensure that the platform remains in line with emerging technologies by ensuring upgrades are completed in a timely manner. Provide technical guidance to clients and other team members on IAM best practices, solution design, and implementation. Participate in the development and delivery of client training programs and technical documentation as required. Have an identity first approach with a sound understanding of the concept of least privileged. Conduct regular audits and assessments of the IAM stack identify and address any security gaps or vulnerabilities. Work with auditors to and supply evidence as required. Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.) Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations. Mentoring and support for other members of the Team. What You'll Bring Solid understanding of Identity Governance and Administration platforms (preferably One Identity) with extensive demonstrable recent experience in the field. Strong understanding of IAM concepts and protocols such as LDAP, SAML, OAuth, and OpenID Connect. Expertise in cross platform scripting (TSQL, Powershell, bash etc ) On premise and cloud directory services (LDAP, Azure AD, GSuite etc.) Be a subject matter expert on both legacy and modern authentication protocols. Have excellent security awareness including standards e.g., IS027001, NIST and CIS. Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures. Have a good understanding of Access Controls and Identity Lifecycle management. Have excellent communication and organisational skills. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House, Scotland Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterle y, London Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Brick Lane, London Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes and shops. The closest tube station is Aldgate East and Liverpool Street is about a 10 minute walk. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Income Recovery and Enforcement Officer We are looking for an Income Recovery and Enforcement Officer to join an Income Management Team, this is an exciting opportunity to play a specialist role in managing legal action, protecting income and supporting residents to resolve arrears. Position: Income Recovery and Enforcement Officer Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based) Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional) Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 15 February 2026 Interviews: Week commencing 23 February 2026 Start Date: 30 March 2026 The Role This is a specialist, enforcement focused role where you will manage a portfolio of accounts already subject to legal action. You will take ownership of cases from preparing court paperwork through to eviction where required, making confident decisions that directly shape outcomes for residents and the organisation. You will represent the organisation in court on occasion and act as the main point of contact for external legal advocates. This is a fast paced, target driven role, balancing firm enforcement with compassionate customer service, helping residents get back on track while safeguarding the organisation s ability to invest in homes and communities. You will: Manage a caseload across all legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required Act as the main point of contact with external legal advocates representing the organisation Prepare witness statements and court documentation to secure successful outcomes Take confident decisions on enforcement action, balancing risk and customer impact Handle high volumes of customer contact while working to call and case management targets Provide advice and signposting to help residents maximise income and sustain tenancies Work collaboratively with Housing, Finance and Legal teams to ensure a joined up approach About You We are seeking a confident and resilient professional with experience of housing arrears recovery and legal enforcement. You will bring: Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction Confidence in decision making and managing a fast paced workload Strong customer service skills and the ability to handle sensitive conversations Knowledge of welfare benefits and tenancy related arrears processes Excellent organisational, negotiation and influencing skills Ability to work independently and as part of a team Benefits Include Excellent pension plan with up to 6% double contribution 28 days annual leave plus bank holidays, rising to 31 days with service Westfield Health Cash Plan Non contributory life assurance Up to 21 hours volunteering paid days Lifestyle benefits and Employee Assistance Programme And many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. About the Organisation One of the UK s leading housing associations and developers, founded on the belief that high quality housing is vital for people s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West. People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to creating an inclusive workplace where everyone feels welcome. Other roles you may have experience of could include Arrears Officer, Enforcement Officer, Income Recovery Officer, Legal Recovery Officer, Rent Officer, Housing Income Officer, Customer Account Lead, Debt Recovery Officer, Tenancy Enforcement Officer
Feb 03, 2026
Full time
Income Recovery and Enforcement Officer We are looking for an Income Recovery and Enforcement Officer to join an Income Management Team, this is an exciting opportunity to play a specialist role in managing legal action, protecting income and supporting residents to resolve arrears. Position: Income Recovery and Enforcement Officer Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based) Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional) Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 15 February 2026 Interviews: Week commencing 23 February 2026 Start Date: 30 March 2026 The Role This is a specialist, enforcement focused role where you will manage a portfolio of accounts already subject to legal action. You will take ownership of cases from preparing court paperwork through to eviction where required, making confident decisions that directly shape outcomes for residents and the organisation. You will represent the organisation in court on occasion and act as the main point of contact for external legal advocates. This is a fast paced, target driven role, balancing firm enforcement with compassionate customer service, helping residents get back on track while safeguarding the organisation s ability to invest in homes and communities. You will: Manage a caseload across all legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required Act as the main point of contact with external legal advocates representing the organisation Prepare witness statements and court documentation to secure successful outcomes Take confident decisions on enforcement action, balancing risk and customer impact Handle high volumes of customer contact while working to call and case management targets Provide advice and signposting to help residents maximise income and sustain tenancies Work collaboratively with Housing, Finance and Legal teams to ensure a joined up approach About You We are seeking a confident and resilient professional with experience of housing arrears recovery and legal enforcement. You will bring: Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction Confidence in decision making and managing a fast paced workload Strong customer service skills and the ability to handle sensitive conversations Knowledge of welfare benefits and tenancy related arrears processes Excellent organisational, negotiation and influencing skills Ability to work independently and as part of a team Benefits Include Excellent pension plan with up to 6% double contribution 28 days annual leave plus bank holidays, rising to 31 days with service Westfield Health Cash Plan Non contributory life assurance Up to 21 hours volunteering paid days Lifestyle benefits and Employee Assistance Programme And many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. About the Organisation One of the UK s leading housing associations and developers, founded on the belief that high quality housing is vital for people s health, happiness and security. Over 250,000 people call our properties home and we serve diverse communities across London, the South East and the North West. People are at the heart of everything we do and our success depends on employing and supporting the very best people. We are proud to be a Disability Confident Leader and committed to creating an inclusive workplace where everyone feels welcome. Other roles you may have experience of could include Arrears Officer, Enforcement Officer, Income Recovery Officer, Legal Recovery Officer, Rent Officer, Housing Income Officer, Customer Account Lead, Debt Recovery Officer, Tenancy Enforcement Officer
Sewell Wallis is currently recruiting for a temporary Customer Service Administrator to join a fantastic, growing business based within the South Leeds area. The successful candidate will be a key member of the service team and will be mentored and supported by an extremely knowledgeable and friendly Team Leader. This company offers long term progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close-knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career. The ideal candidate will have experience of working within a customer service focused role and will be comfortable making and receiving both inbound and outbound calls. Full training and support will be given and the company provide free parking and a fun, friendly working environment. What will you be doing? Ensuring that processes are completed on time as per the department daily working routine. Handling client/customer enquiries and issues in a timely and professional manner via telephone or email. Proactively reporting any delays with services to customers. Proactively monitoring end to end service process. Building positive relationships with internal and external customers facilitating open communication. Supporting and encouraging team members and assisting others as required. Ensuring the internal system is updated with information daily. Reporting any customer issues or service delays to the Customer Service Manager. What skills are we looking for? Be a confident communicator with a hunger to develop and learn new things. Have worked within a similar role and will have previous customer service or administration experience. Have previous experience of dealing with queries and the ability to deliver excellent customer service at all times. Have a can do attitude and will be an approachable team player. Have excellent organisational skills and good attention to detail are also crucial. What's on offer? Hybrid working. Working as part of a friendly and supportive team. Strong progression. Free onsite parking. For more information please contact Becky Gibson To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Feb 03, 2026
Seasonal
Sewell Wallis is currently recruiting for a temporary Customer Service Administrator to join a fantastic, growing business based within the South Leeds area. The successful candidate will be a key member of the service team and will be mentored and supported by an extremely knowledgeable and friendly Team Leader. This company offers long term progression for hard working individuals and really do like to develop and promote from within. This is an excellent opportunity to join a close-knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career. The ideal candidate will have experience of working within a customer service focused role and will be comfortable making and receiving both inbound and outbound calls. Full training and support will be given and the company provide free parking and a fun, friendly working environment. What will you be doing? Ensuring that processes are completed on time as per the department daily working routine. Handling client/customer enquiries and issues in a timely and professional manner via telephone or email. Proactively reporting any delays with services to customers. Proactively monitoring end to end service process. Building positive relationships with internal and external customers facilitating open communication. Supporting and encouraging team members and assisting others as required. Ensuring the internal system is updated with information daily. Reporting any customer issues or service delays to the Customer Service Manager. What skills are we looking for? Be a confident communicator with a hunger to develop and learn new things. Have worked within a similar role and will have previous customer service or administration experience. Have previous experience of dealing with queries and the ability to deliver excellent customer service at all times. Have a can do attitude and will be an approachable team player. Have excellent organisational skills and good attention to detail are also crucial. What's on offer? Hybrid working. Working as part of a friendly and supportive team. Strong progression. Free onsite parking. For more information please contact Becky Gibson To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
