1171 jobs found

We are looking for a team of experienced work from home Customer Service Specialists to join our Teleperformance family for one of our government campaigns. If you enjoy supporting customers via an inbound call and email channel providing guidance and tools to assist your customers with their queries or questions, this WILL be the role for you! Want to know more, here are the details: C U S T O M E R S E R V I C E S P E C I A L I S T - Job Overview - Start Date: 11th August 2025 Salary: £12.21 per hour, Location: WORK FROM HOME Hours: 34.75 hours/week Shifts: Working between the hours of 09:00am - 16:45pm Monday to Thursday and Friday 09.00am - 16.30pm. NO WEEKEND WORKING. Training Duration: training remotely, 100% attendance required! Contract: Permanent Requirements: Applicants must hold a current valid UK or Irish passport and must also have been continiously resident in the UK for a minimum of three years. Unfortunately due to the level of security vetting required for this role, we are unable to accept applications from canddiates who do not meet these requirement s, a clean criminal record is required. Please include your CV in your application. You must also have home broadband and be able to connect via ethernet cable (10m supplied) Day to day responsibilities of a Customer Service Specislist You will start your day signing into your systems, making sure you are ready for the day ahead. You will play a key role in providing support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails. Energetically and enthusiastically work as part of a high performing Customer Operations team. Working in a fast paced targeted environment you will strive to achieve, responding to all queries in a polite and professional manner. Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training. 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary. Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub. Life Assurance Cover & Pension Scheme. Length of Service and monthly recognition awards. Opportunities for career development and progression. Skills needed to be a Customer Service Specialist We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner. Customer Service experience. Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed. Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment. Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!

Job Advert: Relief Duty Officer (Housing Options) Contract: Initial 3-month contract Working Pattern: Hybrid (2 days per week in the office) First Recruitment are seeking an experienced Relief Duty Officer (Housing Options) to join our client's Housing Options Service on an initial 3-month contract. This is an excellent opportunity for a skilled housing professional to support a busy frontline team and make a real impact for residents at risk of homelessness. Key Responsibilities Prevent homelessness through early intervention, tailored advice, and creative problem-solving. Investigate homelessness applications thoroughly and make timely, legally robust decisions. Work closely with Housing Associations to support early intervention under the "commitment to refer". Assess housing needs, identify risks, and provide realistic solutions to sustain or secure accommodation. Conduct home visits where appropriate to mediate and support households at risk. Secure suitable temporary accommodation for eligible clients and monitor their welfare. Work collaboratively with Social Services, Health, Probation, Police, and other agencies. Maintain accurate case records and contribute to statistical reporting. Represent the service at internal and external meetings, including multi-agency forums. Candidate Requirements Minimum 2 years' experience working as a Housing Options Officer. Experience using Home Connections and/or HOPE systems is desirable. Access to a car Must hold a current DBS check. Benefits once you begin temping with First Recruitment Services: 24/7 access to NHS approved GP telephone support and prescription services Access to the UK's largest employees discount platform Specialist medical assistance and support hotline Weekly pay Hundreds of gym discounts 24/7 access to mental health crisis support and counselling Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability, or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications, and ability.

Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976 click apply for full job details

Fraud Specialist OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign click apply for full job details

Join Our Team as a Fire Detection Field Service Specialist Field based role on Land, Offshore & Overseas About the Role We have an exciting opportunity for a Fire Detection Field Service Specialist to join our dynamic Marine Service team. Youll be responsible for servicing and commissioning fire detection systems on naval vessels, commercial marine projects, including offshore and overseas assignment click apply for full job details

HR Administrator Permanent North Swindon Salary: up to £26,500 DOE + Benefits. Office based and Full-time Our Ref: ADW00606SW Henlee Resourcing is delighted to be partnering with a fast-paced, rapidly growing SME based just north of Swindon, to recruit an HR Administrator. This is a fantastic opportunity to join a business during an exciting period of growth, where the HR function plays a key role in supporting operational success across a large and busy workforce. Reporting to the HR Manager, you will work closely with HR, Operations, Payroll, Recruitment and Training, to ensure key weekly deadlines are met and processes run smoothly. The role is varied and fast-paced, with responsibility for supporting onboarding of employees, including right to work checks, contract issuing and tracking, and reference gathering. You will also manage general HR administration, such as contractual changes, employment letters and holiday requests, ensuring accuracy and consistency throughout. You will act as a key point of coordination between departments, to support smooth weekly payroll processing, while also handling the HR inbox, maintaining accurate employee records, and responding to day-to-day questions from staff in a professional and timely manner. We are looking for someone highly organised, proactive and able to work well under pressure, with strong communication skills and the ability to manage competing priorities. Previous office administration experience is highly desirable, particularly in a fast-paced / operational environment. Previous HR experience is not essential ; candidates with a strong administrative or customer service background will be fully supported with training and development. This is an excellent opportunity for someone looking to build a career in HR, within a growing organisation, where your contribution will be genuinely valued. If this sounds like a bit of you, we'd love to hear from you Henlee Resourcing is a specialist full-service HR recruitment consultancy operating across the Southwest, M3, M4, and M5 corridors.

CUSTOMER SERVICE SPECIALIST OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign click apply for full job details

Your New Role We are seeking a professional and proactive Administrator / Receptionist to provide exceptional front-of-house service and efficient administrative support. This is a varied role where you will be the first point of contact for visitors and callers, ensuring a positive experience while maintaining security and smooth operations. Key Vacancy information Immediate start in April required2-3 months temporary £28,000Sheffield city centre locationOffice based 100% ( Not hybrid)37 hours a week 9am - 5pm Monday to Friday Key Responsibilities Act as the first point of contact for visitors and switchboard callers, delivering excellent customer service and resolving queries. Manage visitor booking systems, conference room coordination, and maintain accurate visitor records. Ensure reception area security and operate access control systems. Handle incoming and outgoing mail, including franking and bulk mail-outs Facilities admin duties, routine checks, and reporting to the facilities manager Process income securely and maintain accurate financial records. Maintain photocopier/scanning machines and assist with stock control. Update intranet content and noticeboards, and provide general administrative support including meeting organisation and minute-taking. You'll Need to Succeed Proven experience in reception and administration roles. Strong customer service skills and ability to communicate effectively at all levels. Proficiency in MS Office (Word, Excel, Outlook). Ability to plan, prioritise and meet deadlines. What You'll Get in ReturnImmediate start in April required 2-3 months temporary£28,000Sheffield city centre locationOffice based 100% ( Not hybrid)37 hours a week 9am - 5pm What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description Contact Centre Customer Support Advisor- 12 month Secondment £ 28,110 plus Bonus £1200 Per Annum+ brilliant rewards and recognition scheme Bicester -Fresh Direct This is a full-time role working 37.5hrs per week click apply for full job details

An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries , and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: £24.50 - £25.50 Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints , enquiries , and compliments service , ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code. Act as the first point of escalation for staff, providing guidance, coaching, and support. Line manage and supervise up to two-three staff , motivating and engaging the team to deliver high-quality outcomes. Coordinate and monitor responses to Members' and Cabinet enquiries, ensuring timely and effective handling. Liaise with internal teams, contractors, and external stakeholders to track remedial actions through to completion. Coordinate and facilitate compensation payments in line with policy and delegated authority. Contribute to performance reporting, identifying trends, lessons learned, and opportunities for service improvement. Support the delivery of training for new and existing staff on complaints processes, procedures, and systems. Act as contract lead for allocated stakeholders, chairing regular meetings and monitoring complaint resolution progress. Provide cover for the Manager as required. Experience: Proven experience working within the social housing sector. Demonstrable experience resolving complaints within a diverse community setting. Experience managing complex caseloads and maintaining accurate case records. Knowledge: Strong working knowledge of the Housing Ombudsman Complaint Handling Code . Confident user of Microsoft Office applications, including Word, Excel, Outlook, and Teams. Skills & Attributes: Ability to lead, motivate, and support others. Excellent written and verbal communication skills. Strong organisational skills, with the ability to manage competing priorities. Confident negotiator, able to influence stakeholders and achieve resolution. Apply now for the role of Senior Complaints Officer with a reputable housing provider, where you will play a key role in leading complaint resolution, improving customer outcomes, and driving service improvement across a diverse housing portfolio.

Director of Leaseholder Services London or Midlands Competitive + benefits At MTVH, our homeowners including leaseholders and shared owners need services that are transparent, responsive and fair, with clear accountability for standards, costs and outcomes. As Director of Leaseholder Services, you will provide strategic and operational leadership for our national leaseholder services function, acting as the senior authority on leasehold and shared ownership matters across a portfolio of circa 20,000 homes. You will be the primary advocate for our leasehold and shared ownership customers (and other home ownership products where applicable), ensuring their voice informs service design, investment visibility, communications and performance priorities. This is a high-impact leadership role, responsible for strengthening governance, improving customer satisfaction, and driving consistent service quality through robust performance management and effective oversight of third parties, including managing agents and freeholders. As a member of MTVH's Senior Leadership Team, you will work collaboratively across the organisation to resolve complex issues and deliver our 2030 corporate strategy. What you'll be accountable for Strategic leadership Set and deliver a clear strategy for leaseholder services aligned to MTVH's corporate priorities and customer expectations. Provide visible, confident leadership that drives a customer-centred culture and measurable improvement. Operational excellence Lead the end-to-end delivery of leasehold and shared ownership services, ensuring clear plans, effective resource coordination and timely issue resolution. Act as a catalyst for joined-up delivery across Customer Services, Assets/Property, Finance and Legal, owning the resolution of complex leasehold matters and ensuring a coherent customer journey. Governance, risk and compliance Ensure compliance with relevant legal, regulatory and policy requirements, proactively identifying and managing risk (including escalation where required). Own and maintain the policy and procedural framework for your function, ensuring it is current, embedded and auditable. Be accountable for the quality and integrity of data and records to enable reliable reporting and oversight. Financial stewardship and value for money Lead strong financial accountability across service charge governance, major works processes, and income and expenditure management within your remit. Balance financial stewardship with fairness, transparency and value for money for customers, ensuring decisions are evidence-led and defensible. Leasehold management & customer outcomes Provide strategic oversight across key areas including Section 20 / major works consultation, lease variations, renewals, compliance with lease terms, dispute resolution and tribunal cases. Drive improvements in satisfaction, engagement and complaints performance, ensuring communications are clear, proactive and transparent. Third party and stakeholder management Build effective relationships with managing agents and freeholders, holding them to account for service quality, compliance and customer outcomes. Represent MTVH in internal and external forums, offering clear advice, reporting and decision support to enable timely decisions and good governance. People leadership Lead, develop and motivate teams in line with MTVH's values of Care, Dare, Collaborate and Own , building an inclusive, high-performance culture with strong succession and talent development. What we're looking for You'll bring significant senior leadership experience within a complex environment, with deep expertise in home ownership services. You will demonstrate: Substantial senior experience leading leasehold/shared ownership services (and related products) in a housing association or similar organisation. Strong technical capability across leasehold and home ownership management, including service charge governance, major works processes, contract management and leasehold law, with confidence managing risk, disputes and tribunals. Proven delivery of service improvement and operational change, strengthening performance, compliance and customer experience. Strong communications skills, relatable to all audiences you encounter. A strong track record of influencing across directorates and holding internal teams, contractors and managing agents to account. Qualifications: Educated to degree level (or equivalent qualification/experience). This senior position requires travel between office locations. Why join MTVH? This is an opportunity to shape a high-profile service that directly impacts customers' trust, satisfaction and value for money. You'll join a senior leadership community committed to clear accountability, strong governance, and improving outcomes for our residents and homeowners. How to apply Please submit your CV and supporting statement outlining how you meet the requirements of the role. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Housing Officers (Bedfordshire/Buckinghamshire) Location: Bedfordshire, Buckinghamshire Salary: £36,000 per annum Vacancy Type: Full-time Closing date: 26 May, 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. We are looking for Housing Officers to cover the following patches in the Bedfordshire/Buckinghamshire area: Bedford Central BedfordCentral Bedford, Luton, North HertfordshireMilton Keynes, Buckinghamshire What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion their Customer Promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.

Job Title: Team Leader Department: TBC Management Responsibility Travel Required : N/A Reports to : ACCM Location: Work at Home Contract Type: Permanent Grade: TL (Grade TBC) The Role: You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures. The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role overview Managing a team of Customer Service Specialists, you will do this by ensuring a positive, productive and engaging team culture, through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets. Through your leadership you will create a customer centric culture, ensuring that all team activities are focused on the effective delivery to the end customer and high levels of customer satisfaction: Coach and support team members through regular 1:1s and reviews to encourage people to realise their potential and to own and achieve their performance, quality and customer outcomes consistently Maintain effective control of all aspects of people management processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Become a knowledge expert in terms of the client's products and services, full training provided Proactively participate in and drive engagement initiatives within the wider TP team. Create a highly engaging, inclusive, positive and fun work experience for your team. The Ideal Candidate Proven people management skills with the ability to lead and motivate a team and act as a role model, driving performance at both group and individual level Demonstrable experience of managing multiple workflows to a set of targeted KPI's and quality management Confident in a variety of people management processes, such as absence management, 121's, performance management and other employment related tasks Passion for working as part of a team, with the communication and interpersonal skills to engage and motivate your team Used to working in a high volume, fast paced environment and proven ability to multi-task a number of sometimes conflicting priorities via good time management, decision making and organisation skills Customer Service focused and able to manage relationships with stakeholders Consider risk implications in decision making through a good understanding of business activity, opportunity and threats Excellent written and verbal communication skills with an eye for detail, spelling and accuracy Background Check Requirements: Criminal Record Check Credit Check 3 years referencing history

Job Overview - Aviva Travel Inbound Customer Service Specialist Start Date: 9th June 2025 Salary: £23,448.92 Per Annum - £12.60 per hour Site: Work From Home Shifts: Full Time 35.85 hours working 5/7 days, Monday to Friday 08:00-20:00, Saturday 08:00-18:00, Sunday 10:00-16:00 (Must be FULLY flexible to cover business operating hours) NO PART TIME HOURS AVAILABLE Training: Up to 29 Days ( No holidays or appointments will be authorised during first 6 weeks of employment ) Contract: Permanent Probity : DBS, Credit Check, Sanctions check, CIFAS Check and 2 year employment history ( this is in addition to referencing ) Day to day responsibilities of the Customer Service Representative Customer Service processing Aviva travel customers policies Handling call demand for our banking partner. Dealing with Travel Insurance policies underwritten by Aviva to process medical & trip upgrades for customers Dealing with complex medical queries and screening customers' medical conditions Adhering to mandatory call scripts on all calls Using multiple systems simultaneously Owning and handling FCA regulated complaints through to completion Have direct responsibility handling underwriting risks and will deal with these queries with caution and customer protection at the forefront of your mind Identifying and recording vulnerability, where patience, empathy and support are critical Complying with strict FCA regulations around compliance with a key focus on customer protection Skills needed to be a Customer Service Representative We are looking for the following skills and attributes: Must be proficient in using/navigating PC systems within a fast-paced environment Fantastic verbal/communication skills Comprehensive experience within a customer service environment Have an open mind and positive attitude in response to feedback to help you improve The ability to establish collaborative customer relationships A good attitude and the ability to interact with lots of different people Strong written skills with the ability to show attention to detail Professional and friendly manner A good, consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence Other Info/Work From Home Requirements Whilst this is a Work From Home opportunity, you must ensure you are free from any caregiving responsibilities during all shift times. For example, you are required to have full childcare arrangements in place It is imperative that you maintain a professional working environment as you would if you were coming to an office It is your responsibility to ensure you have a dedicated workspace free of noise and distraction to comply with your contractual obligations This includes the requirement of your workspace/room to be clear of any mobile phones or other electronic devices whilst you are at your workstation If you have any questions regarding this role see contact details below Tel Number - Email - Benefits of being a Customer Service Representative Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Teleperformance are proud to be working with Aviva, one of the world's most reputable brands. AVIVA is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serve their customers well. Within the role you'll support customers with a range of enquiries regarding their car insurance policy, ensuring answers are always delivered and resolutions found, whilst maintaining the highest level of customer service.

Income Recovery and Enforcement Officer We are seeking an experienced Income Recovery and Enforcement Officer to manage legal arrears cases and deliver effective, fair outcomes for residents and communities. Position: Income Recovery and Enforcement Officer Salary: From £34,381 London weighted or £30,386 regional Location: London Stratford or Manchester Trafford with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 11th May 2026 Interview Date: 18th May 2026 Start Date: 22nd June 2026 About the role This is a specialist role within income management, focused on accounts that have progressed to legal stages. You will manage cases from court preparation through to enforcement, including eviction where necessary, balancing firm action with a fair and supportive approach. Key responsibilities include: Managing a caseload across all legal stages of arrears recovery Preparing court documentation, including witness statements and case files Liaising with external legal representatives and acting as a key point of contact Attending court and representing the organisation where required Making informed decisions on enforcement action, balancing risk and customer impact Handling high volumes of customer contact and meeting performance targets Supporting residents with advice and signposting to help sustain tenancies where possible Working collaboratively with internal teams including Housing, Finance and Legal About you You will bring strong experience in arrears recovery and enforcement, with the confidence to manage complex cases and make sound decisions. You will have: Proven experience in housing arrears recovery and legal enforcement processes Knowledge of court procedures including possession action and eviction Strong decision making skills and the ability to manage a high volume workload Excellent communication skills with the ability to handle challenging conversations Good understanding of welfare benefits and tenancy related processes Strong organisational, negotiation and influencing skills Ability to work independently as well as part of a wider team About the organisation The organisation is one of the UK's leading housing providers, supporting over 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on community impact and customer outcomes. They offer a competitive benefits package including a generous pension, annual leave allowance, health cash plan, life assurance and wellbeing support. Diversity and inclusion are central to their culture, and they are committed to creating a fair, accessible and supportive working environment. Other roles you may have experience of could include: Arrears Officer, Income Recovery Officer, Enforcement Officer, Rent Recovery Officer, Housing Officer, Debt Recovery Officer, Legal Income Officer Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Client Manager £45,000 - £60,000 DOE + Bonus East Grinstead Hybrid Working Lloyd Recruitment Services are delighted to be working on behalf of a respected firm of chartered certified accountants who are looking to appoint a Client Manager on a full-time, permanent basis. The Role Our client is a well-established specialist accountancy firm, renowned for their expertise and diverse client base. They are seeking an experienced Client Manager to oversee a portfolio comprising self-employed individuals, companies, partnerships and personal tax clients. Experience with Trusts would be advantageous but is not essential. Key Responsibilities Managing a portfolio of clients, frequently acting as the sole point of contact Preparing accounts for sole traders and companies Completing self-assessment tax returns Preparing partnership and company tax returns Delivering excellent client service and support Utilising accounting software such as CCH, Sage and Xero (knowledge preferred but not essential) About You Qualified ICAEW or ACCA preferred; QBE considered for the right candidate 7-10 years' experience within general practice essential Able to manage your own portfolio confidently and independently Professional, approachable and comfortable in a client-facing environment Based within a reasonable commuting distance of East Grinstead Benefits Pension scheme Private medical insurance Life assurance Comprehensive CPD support and professional development opportunities Bonus scheme Hybrid working: 1-2 days per week in the office following an initial training period Flexible working hours between 8:00am and 6:00pm This role provides a fantastic chance to join a progressive firm committed to career growth, work-life balance, and continuous professional development. Extra Information: Refer a friend and earn up to £500 (see website for details). Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successful. By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website). Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.

I'm now exclusively working with a local client of ours in Hemel Hempstead to help them find a Stock Management Administrator to join their extremely busy and growing team on a temporary-to-permanent basis. This is an exciting new role that comes as part of a business growing and moving to new offices in the Hemel Hempstead area. As the Stock Administrator, on a daily basis you'd be working with hundreds of parts, ordering from suppliers across the UK and EU. Typically coordinating orders, payments and deliveries to warehouses for use and pick-up by the fleet of engineers. This is going to be ideal for someone with experience in an administrative role, ideally within operations, stock management or procurement. In this position you'd be working on a flexible/hybrid basis within their Hemel Hempstead based site - The team operate Mon-Fri and a shift pattern of 9am to 5.30pm, with an hours lunch break, working 3 days in Hemel (Maylands) and 2 days from home. Due to it initially being a temporary position, you'd be paid the hourly rate which would be the equivalent of the full-time/permanent salary which would be a starting point of £30, This is a temporary-to-permanent position. Key Responsibilities: Inventory Data Management: Accurately record and update all incoming and outgoing goods, stock movements, and inventory adjustments within the relevant inventory systems. This includes maintaining accurate pricing, product codes, supplier information and similar. Reporting and Analysis: Generate and analyse various stock reports, including daily, weekly, and monthly inventory reports, stock levels, order status, and supplier performance. Use this data to identify trends, forecast future needs, and assist in decision-making processes. Stock Control and Accuracy: Assist in conducting regular cycle counts and full stock takes, reconciling physical inventory with system records, and investigating and resolving any discrepancies or damage issues. Order and Procurement Support: Process purchase orders, track order status, shipment times, and back orders, ensuring timely submission to suppliers. Coordinate with suppliers regarding confirmations, delivery dates, shortages, and discrepancies. What We're Looking For: Admin experience in operations, stock management and procurement support Ability to adapt to changing environment and support in adjusting processes and procedures Outstanding attention to detail Ability to work in a high paced environment Great task and time management Outstanding communication skills What's in it for you? All of the below are additional benefits for permanent staff. A starting salary of £30k 26 days annual leave (Plus the option to buy additional days per year) Health Care Plan Enhanced Parental Leave Volunteering Days Huge growth plans and as such, opportunities for progression and skill development Very flexible/hybrid working (Available whilst temping) Ready to take the next step in your career? Apply now or get in touch to find out more! Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk.

Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £27,976.00 annual salary (monthly pay) HYBRID working options - save on commuting costs with only 2 day's in the office each week. We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Watch this video to see what its like to work for TP in Newtownards! Facebook Details Start date: 1st June 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Job Title: Maintenance Coordinator (Temporary) Location: West Ham Lane (Hybrid - 1-2 days on-site, remainder remote) Hours: 35 hours per week Contract: 12-week temporary assignment Start Date: 18th May (TBC) We are currently recruiting for an experienced Maintenance Coordinator to join a busy and fast-paced team supporting specialist projects within a housing/repairs environment. This is an excellent opportunity for candidates with strong administrative and IT skills, particularly those with experience in housing, repairs, or maintenance coordination . Key Responsibilities: Managing and updating maintenance cases via internal systems (including D365 and other platforms) Coordinating repairs, minor works, and surveyor referrals Handling customer queries and complaints in line with service standards Processing high volumes of contractor invoices Managing shared mailboxes and ensuring SLA targets are met Producing reports, data analysis, and supporting continuous service improvement Acting as a key point of contact for internal teams, contractors, and stakeholders Key Requirements: Proven experience in a maintenance, housing, or repairs administration role Strong IT skills, including MS Office and database systems Ability to work in a fast-paced, high-volume environment Excellent organisational, communication, and problem-solving skills Experience managing workloads against SLAs and performance targets What's on Offer: Competitive hourly rate Hybrid working model Opportunity to gain experience within a well-structured and supportive team Immediate start available If you have the relevant experience and are available for a temporary opportunity, please apply with your CV as soon as possible.