Job Title - Housing Regulation & Improvement ManagerPermanent, Full- time, 36 hours per week. Salary £52,584 - £55,620 per annum. About us at HounslowWe'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.About The RoleThis is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Improvement Manager. In this role you will lead the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core functions in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In You will line-manage directly one Housing Improvement Analyst and one Housing Delivery Officer. Be fully accountable for the management, planning and coordination of housing regulatory compliance and service improvement activities, delegating operational tasks to the housing improvement officer, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Lead, motivate and develop your team to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Monitor team resources including delegated budgets, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service. About YouIf the points below resonate with you, we'd love you to put in an application: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. Read more about the work you'll be doing in the Role Profile.Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!When Interviews Will Be Held And Who To ContactThe key information you need about the ro
Jun 03, 2025
Full time
Job Title - Housing Regulation & Improvement ManagerPermanent, Full- time, 36 hours per week. Salary £52,584 - £55,620 per annum. About us at HounslowWe'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.About The RoleThis is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Improvement Manager. In this role you will lead the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core functions in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In You will line-manage directly one Housing Improvement Analyst and one Housing Delivery Officer. Be fully accountable for the management, planning and coordination of housing regulatory compliance and service improvement activities, delegating operational tasks to the housing improvement officer, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Lead, motivate and develop your team to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Monitor team resources including delegated budgets, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service. About YouIf the points below resonate with you, we'd love you to put in an application: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. Read more about the work you'll be doing in the Role Profile.Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!When Interviews Will Be Held And Who To ContactThe key information you need about the ro
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the team The domestic decarbonisation team is responsible for delivering the Mayor's objective to accelerate and upscale housing retrofit in London in partnership with London Councils. boroughs, housing associations and other key partners. A new joint endeavour of the GLA and London Councils, Warmer Homes London, has been established to accelerate the pace and scale of quality retrofit across the capital. About the role We are looking for someone who is enthusiastic, organised and highly motivated, ideally with expertise in delivering programmes and a strong knowledge of the built environment and or home energy efficiency and renewable energy delivery approaches, policy and financing mechanisms. You will have excellent written and oral communication skills, a well-informed and creative approach to problem-solving, the ability to operate in a busy and complex political environment and experience of working collaboratively with a range of stakeholders. The postholder will support delivery of the Warm Homes Local Grant in their area of London and work with stakeholders in order to achieve desired outputs within agree timeframes, within budget, to specification and operational standards. The post holder will have a good record of project and programme development and delivery and will be required to work across a portfolio of programmes built around the key objectives of the Energy Unit. What your day will look like: Be responsible for the management of a portfolio of energy and digital work, leading on certain, agreed, Mayoral projects and programmes. This includes procuring and managing consultants and contractors and managing allocated resources in accordance with the Greater London Authority's policies and Code of Ethics and Standards. Build new and maintain existing partnerships to assist in the delivery of the Mayor's Net Zero Energy policies and programmes. Lead on the development of key statutory and non-statutory strategies and policies, including research, analysis, option appraisals and consultation to develop a sound evidence base. Establish and maintain systems and processes for ensuring the implementation of strategies and the effective delivery of key projects. Establish and maintain communications on technical and policy matters with key stakeholders including GLA colleagues, local, regional and national Government departments, London Councils, energy networks and functional bodies. Take responsibility for strategic horizon scanning and maintaining up-to-date awareness of legislative, technical and policy changes in relation to the portfolio of work, disseminating appropriate information and advice within the GLA Group and with partner organisations and functional bodies. Provide advice and where necessary responses, written and oral, to the Mayor and his staff, senior managers, Members of the Assembly, and Functional Bodies, GLA staff, government departments, London-based and national organisations on environmental matters, making recommendations on policy and strategy options. Present the results of the work on the Mayor's policies, objectives and concerns at conferences, seminars and meetings to external bodies and organisations. Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Utilise a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Skills, knowledge and experience To be considered for the role you must meet the following five essential criteria. Scores against these below criteria will determine shortlisting for interview. A track record of managing multiple projects and project teams successfully and delivering results on target and within budget. Ability to analyse and interpret environmental issues and or built environment in relation to urban areas, their causes, effects, and possible solutions, utilising software to an advanced level to assist in such analysis. Evidence of success in undertaking project-based work and preparing clear and concise reports, presentations and briefings on complex and sensitive issues for a range of different audiences. At interview the following behavioural competencies may be assessed as well as the essential criteria above. BEHAVIOURAL COMPETENCIES Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 Indicators of Effective Performance: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 3 Indicators of Effective Performance: Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions Research and Analysis is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 3 Indicators of Effective Performance: Expands networks to gain new information sources for research and policy development Identifies and implements methods to ensure intelligence is of a high quality Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights Tailors research investment in line with likely impact for Londoners and policy priorities Retains a bigger picture view, ensuring research recommendations are appropriate and practical for the GLA and its stakeholders Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 Indicators of Effective Performance: Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect. Delivers objectives by bringing together diverse stakeholders to work effectively in partnership The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to talk to someone about the role, the hiring manager John Kolm-Murray would be happy to speak to you. Please contact them at . If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: w/c 30 June 2025 Equality . click apply for full job details
Jun 03, 2025
Full time
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the team The domestic decarbonisation team is responsible for delivering the Mayor's objective to accelerate and upscale housing retrofit in London in partnership with London Councils. boroughs, housing associations and other key partners. A new joint endeavour of the GLA and London Councils, Warmer Homes London, has been established to accelerate the pace and scale of quality retrofit across the capital. About the role We are looking for someone who is enthusiastic, organised and highly motivated, ideally with expertise in delivering programmes and a strong knowledge of the built environment and or home energy efficiency and renewable energy delivery approaches, policy and financing mechanisms. You will have excellent written and oral communication skills, a well-informed and creative approach to problem-solving, the ability to operate in a busy and complex political environment and experience of working collaboratively with a range of stakeholders. The postholder will support delivery of the Warm Homes Local Grant in their area of London and work with stakeholders in order to achieve desired outputs within agree timeframes, within budget, to specification and operational standards. The post holder will have a good record of project and programme development and delivery and will be required to work across a portfolio of programmes built around the key objectives of the Energy Unit. What your day will look like: Be responsible for the management of a portfolio of energy and digital work, leading on certain, agreed, Mayoral projects and programmes. This includes procuring and managing consultants and contractors and managing allocated resources in accordance with the Greater London Authority's policies and Code of Ethics and Standards. Build new and maintain existing partnerships to assist in the delivery of the Mayor's Net Zero Energy policies and programmes. Lead on the development of key statutory and non-statutory strategies and policies, including research, analysis, option appraisals and consultation to develop a sound evidence base. Establish and maintain systems and processes for ensuring the implementation of strategies and the effective delivery of key projects. Establish and maintain communications on technical and policy matters with key stakeholders including GLA colleagues, local, regional and national Government departments, London Councils, energy networks and functional bodies. Take responsibility for strategic horizon scanning and maintaining up-to-date awareness of legislative, technical and policy changes in relation to the portfolio of work, disseminating appropriate information and advice within the GLA Group and with partner organisations and functional bodies. Provide advice and where necessary responses, written and oral, to the Mayor and his staff, senior managers, Members of the Assembly, and Functional Bodies, GLA staff, government departments, London-based and national organisations on environmental matters, making recommendations on policy and strategy options. Present the results of the work on the Mayor's policies, objectives and concerns at conferences, seminars and meetings to external bodies and organisations. Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Utilise a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Skills, knowledge and experience To be considered for the role you must meet the following five essential criteria. Scores against these below criteria will determine shortlisting for interview. A track record of managing multiple projects and project teams successfully and delivering results on target and within budget. Ability to analyse and interpret environmental issues and or built environment in relation to urban areas, their causes, effects, and possible solutions, utilising software to an advanced level to assist in such analysis. Evidence of success in undertaking project-based work and preparing clear and concise reports, presentations and briefings on complex and sensitive issues for a range of different audiences. At interview the following behavioural competencies may be assessed as well as the essential criteria above. BEHAVIOURAL COMPETENCIES Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 Indicators of Effective Performance: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 3 Indicators of Effective Performance: Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions Research and Analysis is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits. Level 3 Indicators of Effective Performance: Expands networks to gain new information sources for research and policy development Identifies and implements methods to ensure intelligence is of a high quality Encourages others to analyse data from different angles, using multiple perspectives to identify connections and new insights Tailors research investment in line with likely impact for Londoners and policy priorities Retains a bigger picture view, ensuring research recommendations are appropriate and practical for the GLA and its stakeholders Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 Indicators of Effective Performance: Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect. Delivers objectives by bringing together diverse stakeholders to work effectively in partnership The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to talk to someone about the role, the hiring manager John Kolm-Murray would be happy to speak to you. Please contact them at . If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: w/c 30 June 2025 Equality . click apply for full job details
Principal Property Solicitor Southeast Local Authority Contract: 3-6 months - likely to be extended Rate: Starting from 55 per hour - Negotiable DOE Flexible Hybrid Working A London Borough Council are actively seeking a talented and proactive Principal Solicitor to join their Legal Services team. This is a great opportunity to provide expert legal advice across a broad range of property-related matters, including high-value regeneration and development projects. With a flexible working pattern and a supportive team culture, you will play a vital role in helping the Council deliver on its strategic priorities. Key Responsibilities Advising on acquisitions, disposals, leases, easements, and development agreements. Take responsibility for drafting, negotiating, and completing a wide range of property-related legal documents. Oversee and advise on complex legal transactions, including those involving planning, governance, and social housing. Supervise junior staff including Legal Officers and Support Officers. Key Requirements Qualified Solicitor, Barrister, or Fellow of the Institute of Legal Executives. Strong knowledge and recent experience in regeneration and property law, including landlord and tenant matters. Experience working within or advising a local authority. Ability to work independently and manage a varied caseload. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals If you are interested in this role, click the apply button or contact Max using the contact details below: (phone number removed) We also offer a market leading referral scheme of up to 250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to email their CV to Max and remember to include your details as well. INDSCG3
Jun 03, 2025
Contractor
Principal Property Solicitor Southeast Local Authority Contract: 3-6 months - likely to be extended Rate: Starting from 55 per hour - Negotiable DOE Flexible Hybrid Working A London Borough Council are actively seeking a talented and proactive Principal Solicitor to join their Legal Services team. This is a great opportunity to provide expert legal advice across a broad range of property-related matters, including high-value regeneration and development projects. With a flexible working pattern and a supportive team culture, you will play a vital role in helping the Council deliver on its strategic priorities. Key Responsibilities Advising on acquisitions, disposals, leases, easements, and development agreements. Take responsibility for drafting, negotiating, and completing a wide range of property-related legal documents. Oversee and advise on complex legal transactions, including those involving planning, governance, and social housing. Supervise junior staff including Legal Officers and Support Officers. Key Requirements Qualified Solicitor, Barrister, or Fellow of the Institute of Legal Executives. Strong knowledge and recent experience in regeneration and property law, including landlord and tenant matters. Experience working within or advising a local authority. Ability to work independently and manage a varied caseload. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals If you are interested in this role, click the apply button or contact Max using the contact details below: (phone number removed) We also offer a market leading referral scheme of up to 250 so if you know of someone who may also be looking for an exciting career opportunity, ask them to email their CV to Max and remember to include your details as well. INDSCG3
Income Officer Contracted - On going position 22.5 hours per week Derbyshire We are recruiting for a social housing provider in Derbyshire who are looking for an experienced Income Officer to join their team on a contracted basis Duties of the Income Officer will include, but are not limited to: Managing customer accounts to maximise rent and income collection Setting up repayment plans Ensuring all cust click apply for full job details
Jun 02, 2025
Contractor
Income Officer Contracted - On going position 22.5 hours per week Derbyshire We are recruiting for a social housing provider in Derbyshire who are looking for an experienced Income Officer to join their team on a contracted basis Duties of the Income Officer will include, but are not limited to: Managing customer accounts to maximise rent and income collection Setting up repayment plans Ensuring all cust click apply for full job details
Housing Officer We re looking for a dedicated Housing Officer to join a small, passionate team making a big difference in women s lives across West London. Position: Housing Officer Location: Hammersmith, London / Hybrid (Tuesdays in the office) Hours: 35 hours per week (Monday to Friday, Activity-Based Working) Contract: Permanent Salary: £37,120 per annum Closing date: Sunday 15th June (midnight) Interviews/assessments: Monday 23rd June About the role: You ll join a growing organisation during an exciting period of change, helping deliver excellent housing services for over 1,000 residents. Reporting to the Housing Manager, you'll manage a patch of properties and be responsible for a range of tenancy management functions, including lettings, rent arrears, anti-social behaviour, and resident engagement. You ll work collaboratively across teams to support residents independence and wellbeing. Key responsibilities will include: Delivering tenancy services such as allocations, lettings, tenancy audits, and rent management Managing anti-social behaviour cases and ensuring legal use of housing stock Supporting residents with rehousing, transfers, mutual exchanges, and benefits advice Building strong relationships with residents and engaging them in service delivery Working with contractors, third parties, and internal teams to deliver responsive services Maintaining accurate records and working to KPIs on income and tenancy sustainment To perform well in this role, you ll need: Experience of delivering excellent customer service, ideally within housing or support services Strong communication, organisational and problem-solving skills The ability to remain calm and empathetic when handling complex or sensitive issues A good grasp of IT and CRM systems, plus strong numerical skills A proactive, can-do approach to service delivery An understanding of equality, diversity and inclusion in the context of social housing Previous experience in Social Housing is preferred but not essential. About the organisation: The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women s lives by providing high quality homes and services. Their vision is to make a positive difference to women s lives. Their mission is to provide homes and services which offer a springboard to independent women to achieve their potential and influence others to do the same. Their values, co-created with their staff and residents, reflect both their history and their future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility. Other roles you may have experience of could include: Tenancy Officer, Neighbourhood Officer, Housing Advisor, Supported Housing Officer, Lettings Officer, Tenancy Support Worker, Income Recovery Officer, Housing Services Officer, or Resident Liaison Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jun 02, 2025
Full time
Housing Officer We re looking for a dedicated Housing Officer to join a small, passionate team making a big difference in women s lives across West London. Position: Housing Officer Location: Hammersmith, London / Hybrid (Tuesdays in the office) Hours: 35 hours per week (Monday to Friday, Activity-Based Working) Contract: Permanent Salary: £37,120 per annum Closing date: Sunday 15th June (midnight) Interviews/assessments: Monday 23rd June About the role: You ll join a growing organisation during an exciting period of change, helping deliver excellent housing services for over 1,000 residents. Reporting to the Housing Manager, you'll manage a patch of properties and be responsible for a range of tenancy management functions, including lettings, rent arrears, anti-social behaviour, and resident engagement. You ll work collaboratively across teams to support residents independence and wellbeing. Key responsibilities will include: Delivering tenancy services such as allocations, lettings, tenancy audits, and rent management Managing anti-social behaviour cases and ensuring legal use of housing stock Supporting residents with rehousing, transfers, mutual exchanges, and benefits advice Building strong relationships with residents and engaging them in service delivery Working with contractors, third parties, and internal teams to deliver responsive services Maintaining accurate records and working to KPIs on income and tenancy sustainment To perform well in this role, you ll need: Experience of delivering excellent customer service, ideally within housing or support services Strong communication, organisational and problem-solving skills The ability to remain calm and empathetic when handling complex or sensitive issues A good grasp of IT and CRM systems, plus strong numerical skills A proactive, can-do approach to service delivery An understanding of equality, diversity and inclusion in the context of social housing Previous experience in Social Housing is preferred but not essential. About the organisation: The organisation was founded in 1920 by women and men who understood the challenges faced by women trying to secure affordable, safe, and independent housing at the time. The need for safe, secure, affordable housing for single women is as great as ever. They remain committed to making a positive difference to women s lives by providing high quality homes and services. Their vision is to make a positive difference to women s lives. Their mission is to provide homes and services which offer a springboard to independent women to achieve their potential and influence others to do the same. Their values, co-created with their staff and residents, reflect both their history and their future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility. Other roles you may have experience of could include: Tenancy Officer, Neighbourhood Officer, Housing Advisor, Supported Housing Officer, Lettings Officer, Tenancy Support Worker, Income Recovery Officer, Housing Services Officer, or Resident Liaison Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Role: Housing Specialist Keyworker Based: Hybrid Salary: £18 UMB Start Date: ASAP Duration: Temp ongoing Hours: 22.5 hours per week flexible on days. Initially, at the office in Harlow for training, then hybrid/remote Our client, a well-respected domestic abuse charity, is looking to recruit a Housing Specialist Keyworker Synopsis of duties: Complete an initial assessment of risk and need, and provide one-to-one advocacy, support and advice regarding Housing and homelessness to women who are on probation, including community disposals and custody releases, with regular review of assessments. Create and regularly review Resettlement and Support Plans in collaboration with the woman and potentially the Responsible Officer/another agency to support women in addressing their multiple needs and enable them to engage with the licence requirements and Court orders. Coordinate and sequence appropriate community interventions regarding Housing to enable the woman to meet the objectives of the Support Plan, liaising with professionals from other agencies as required. To work and assist the Minerva Team in relation to Housing during the Post-Sentence Supervision period of a woman s licence, in partnership with NPS, to monitor the client s attendance, engagement, progress with objectives, risk of harm and risk of re-offending, and inform relevant authorities of any risk escalation within 24 hours. Work proactively and intensively with a selected caseload to provide a tailored, specialised approach, focusing specifically on housing/homelessness and provide support across all other pathways Listen to the needs of the women and communicate effectively to implement appropriate support and specialist interventions, as well as help to motivate and promote the women s belief in their ability to change. Be alert and responsive to behaviour, new information or other changes which could indicate a change in risk of serious harm; and respond appropriately to challenging behaviour (including unacceptable behaviour) to de-escalate tension. Provide support to help women manage strong feelings and to ensure their own safety and that of others. Provide an in-reach service to women in prison, including HMP Peterborough, HMP Bronzefield, HMP Downview and HMP Send to assist in supporting them and building a relationship in the 12 weeks prior to their release. Where necessary, deliver appropriate group-based support workshops/programmes to empower women to move forward with their lives and to challenge the stigma associated with women affected by the Criminal Justice System. Work closely with Advance s partners (e.g. Hibiscus, Working Chance, Birth Companions and others), as well as local regional agencies (Social Care, Police, Mental Health, Housing, Substance misuse and others) to link and improve holistic services for women and reduce re-offending. Essential requirements An in-depth knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System. Up-to-date knowledge of housing legislation and case law, particularly the legal rights of women within the homelessness sector. Significant experience of working with women experiencing issues related to offending, preferably within a criminal justice setting; experience supporting vulnerable and/or marginalised populations at risk of homelessness or currently experiencing homelessness will be highly regarded. Experience in conducting needs and risk assessments and in risk management; being alert and responsive to behaviour, information or other changes which could indicate a change in risk of serious harm. Enhanced Adult and Child DBS on the update service or dated within the last 12 months Supporting Futures Consulting acts as both an employer and an agency
Jun 02, 2025
Seasonal
Role: Housing Specialist Keyworker Based: Hybrid Salary: £18 UMB Start Date: ASAP Duration: Temp ongoing Hours: 22.5 hours per week flexible on days. Initially, at the office in Harlow for training, then hybrid/remote Our client, a well-respected domestic abuse charity, is looking to recruit a Housing Specialist Keyworker Synopsis of duties: Complete an initial assessment of risk and need, and provide one-to-one advocacy, support and advice regarding Housing and homelessness to women who are on probation, including community disposals and custody releases, with regular review of assessments. Create and regularly review Resettlement and Support Plans in collaboration with the woman and potentially the Responsible Officer/another agency to support women in addressing their multiple needs and enable them to engage with the licence requirements and Court orders. Coordinate and sequence appropriate community interventions regarding Housing to enable the woman to meet the objectives of the Support Plan, liaising with professionals from other agencies as required. To work and assist the Minerva Team in relation to Housing during the Post-Sentence Supervision period of a woman s licence, in partnership with NPS, to monitor the client s attendance, engagement, progress with objectives, risk of harm and risk of re-offending, and inform relevant authorities of any risk escalation within 24 hours. Work proactively and intensively with a selected caseload to provide a tailored, specialised approach, focusing specifically on housing/homelessness and provide support across all other pathways Listen to the needs of the women and communicate effectively to implement appropriate support and specialist interventions, as well as help to motivate and promote the women s belief in their ability to change. Be alert and responsive to behaviour, new information or other changes which could indicate a change in risk of serious harm; and respond appropriately to challenging behaviour (including unacceptable behaviour) to de-escalate tension. Provide support to help women manage strong feelings and to ensure their own safety and that of others. Provide an in-reach service to women in prison, including HMP Peterborough, HMP Bronzefield, HMP Downview and HMP Send to assist in supporting them and building a relationship in the 12 weeks prior to their release. Where necessary, deliver appropriate group-based support workshops/programmes to empower women to move forward with their lives and to challenge the stigma associated with women affected by the Criminal Justice System. Work closely with Advance s partners (e.g. Hibiscus, Working Chance, Birth Companions and others), as well as local regional agencies (Social Care, Police, Mental Health, Housing, Substance misuse and others) to link and improve holistic services for women and reduce re-offending. Essential requirements An in-depth knowledge of issues facing women offenders and those at risk of offending, both in and out of the Criminal Justice System. Up-to-date knowledge of housing legislation and case law, particularly the legal rights of women within the homelessness sector. Significant experience of working with women experiencing issues related to offending, preferably within a criminal justice setting; experience supporting vulnerable and/or marginalised populations at risk of homelessness or currently experiencing homelessness will be highly regarded. Experience in conducting needs and risk assessments and in risk management; being alert and responsive to behaviour, information or other changes which could indicate a change in risk of serious harm. Enhanced Adult and Child DBS on the update service or dated within the last 12 months Supporting Futures Consulting acts as both an employer and an agency
LONDON BOROUGH OF HOUNSLOW
Iver Heath, Buckinghamshire
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Jun 02, 2025
Full time
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Job Title - Housing Regulation & Improvement ManagerPermanent, Full- time, 36 hours per week. Salary £52,584 - £55,620 per annum. About us at HounslowWe'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.About The RoleThis is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Improvement Manager. In this role you will lead the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core functions in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In You will line-manage directly one Housing Improvement Analyst and one Housing Delivery Officer. Be fully accountable for the management, planning and coordination of housing regulatory compliance and service improvement activities, delegating operational tasks to the housing improvement officer, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Lead, motivate and develop your team to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Monitor team resources including delegated budgets, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service. About YouIf the points below resonate with you, we'd love you to put in an application: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. Read more about the work you'll be doing in the Role Profile.Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!When Interviews Will Be Held And Who To ContactThe key information you need about the ro
Jun 02, 2025
Full time
Job Title - Housing Regulation & Improvement ManagerPermanent, Full- time, 36 hours per week. Salary £52,584 - £55,620 per annum. About us at HounslowWe'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.About The RoleThis is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Improvement Manager. In this role you will lead the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core functions in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In You will line-manage directly one Housing Improvement Analyst and one Housing Delivery Officer. Be fully accountable for the management, planning and coordination of housing regulatory compliance and service improvement activities, delegating operational tasks to the housing improvement officer, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Lead, motivate and develop your team to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Monitor team resources including delegated budgets, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service. About YouIf the points below resonate with you, we'd love you to put in an application: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. Read more about the work you'll be doing in the Role Profile.Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!When Interviews Will Be Held And Who To ContactThe key information you need about the ro
The UK member firms of Grant Thornton are part of a global network of independent audit, tax and advisory firms, made up of some 76,000 in over 150 countries. We're a team of independent thinkers who put quality, inclusion, and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton. Job Description: A look into the role Job Description Summary: We are seeking managers with experience of local government to join our Grants and Other Assurance national team. Grants Assurance is a specialist team with 30 members across the UK and India. As part of the team, you'll be managing assignments with public bodies, government departments, national services, commercial organisations, and not-for-profit organisations such as Universities. Life is about more than work The things you do, and the people you're with outside of work matter; that's why we're happy to look at flexible working options for all our roles, whether that's reduced or condensed hours, job shares, we'll always do our best to keep your work and life in balance. Everyone in the firm is encouraged to work in a hybrid way, want to go for a run at 3pm, or collect children from school? That's fine with us if it fits with your client work. Our framework for how we work underpins our approach, giving us all the confidence to make decisions that work for us, and our teams. Knowing we're right for you Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people. We never settle for what is easy; we look beyond to deliver the right thing for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you'll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. Let's talk about the job: Here's a glimpse of what you'll experience with us: Hands-on experience in the different aspects of Grants Assurance, with a variety of clients, from Local Authorities to multinational companies and Government bodies. You'll get experience working on all kinds of assurance assignments that range from a few days to up to five weeks, including examining financial records or carrying out audit procedures. Responsibility and the opportunity to take ownership for interesting and challenging client work. You'll develop a strong internal and external network to learn from. Working closely with colleagues to provide robust challenge and market-leading insights to help clients meet their regulatory needs and business objectives. The minimum criteria: We are looking for candidates with experience of working with local government and/or who are interested in local government and keen to develop their skills and knowledge. Experience of delivering complex Housing Benefit assignments across the last 5 years. Ability to work independently, summarise information from a wide range of sources to draw conclusions, and manage client relationships including senior officers. We envisage that this role would suit an experienced in-charge who aspires to become a Manager. The Grants and Other Assurance team has a national profile, and therefore we are not tied to candidates from a particular region. Beyond the job The impact you can make here will go far beyond your day job. From secondments to fundraising for local charities, or investing in entrepreneurs in the developing world, you'll be giving back to society. It's that drive to do the right thing that runs through our every move, grounded in our firm's values - purposefully driven, actively curious, and candid but kind. We're looking for people who want to contribute, spark fresh ideas, and go beyond expectations. People who want to be able to proudly do what's right for the firm, our clients, our people, and themselves. It's how it should be. The things you do, and the people you're with outside of work matter; that's why we're happy to look at flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Whether that's working reduced contracted hours, working your hours over a shorter period, or utilising our 'how we work' framework, everyone has an immediate right to request a flexible arrangement through our flexible working policy. Read more about our approach to flexible working.
Jun 02, 2025
Full time
The UK member firms of Grant Thornton are part of a global network of independent audit, tax and advisory firms, made up of some 76,000 in over 150 countries. We're a team of independent thinkers who put quality, inclusion, and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton. Job Description: A look into the role Job Description Summary: We are seeking managers with experience of local government to join our Grants and Other Assurance national team. Grants Assurance is a specialist team with 30 members across the UK and India. As part of the team, you'll be managing assignments with public bodies, government departments, national services, commercial organisations, and not-for-profit organisations such as Universities. Life is about more than work The things you do, and the people you're with outside of work matter; that's why we're happy to look at flexible working options for all our roles, whether that's reduced or condensed hours, job shares, we'll always do our best to keep your work and life in balance. Everyone in the firm is encouraged to work in a hybrid way, want to go for a run at 3pm, or collect children from school? That's fine with us if it fits with your client work. Our framework for how we work underpins our approach, giving us all the confidence to make decisions that work for us, and our teams. Knowing we're right for you Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people. We never settle for what is easy; we look beyond to deliver the right thing for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential. Our open and accessible culture means you'll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That's why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work. Let's talk about the job: Here's a glimpse of what you'll experience with us: Hands-on experience in the different aspects of Grants Assurance, with a variety of clients, from Local Authorities to multinational companies and Government bodies. You'll get experience working on all kinds of assurance assignments that range from a few days to up to five weeks, including examining financial records or carrying out audit procedures. Responsibility and the opportunity to take ownership for interesting and challenging client work. You'll develop a strong internal and external network to learn from. Working closely with colleagues to provide robust challenge and market-leading insights to help clients meet their regulatory needs and business objectives. The minimum criteria: We are looking for candidates with experience of working with local government and/or who are interested in local government and keen to develop their skills and knowledge. Experience of delivering complex Housing Benefit assignments across the last 5 years. Ability to work independently, summarise information from a wide range of sources to draw conclusions, and manage client relationships including senior officers. We envisage that this role would suit an experienced in-charge who aspires to become a Manager. The Grants and Other Assurance team has a national profile, and therefore we are not tied to candidates from a particular region. Beyond the job The impact you can make here will go far beyond your day job. From secondments to fundraising for local charities, or investing in entrepreneurs in the developing world, you'll be giving back to society. It's that drive to do the right thing that runs through our every move, grounded in our firm's values - purposefully driven, actively curious, and candid but kind. We're looking for people who want to contribute, spark fresh ideas, and go beyond expectations. People who want to be able to proudly do what's right for the firm, our clients, our people, and themselves. It's how it should be. The things you do, and the people you're with outside of work matter; that's why we're happy to look at flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. Whether that's working reduced contracted hours, working your hours over a shorter period, or utilising our 'how we work' framework, everyone has an immediate right to request a flexible arrangement through our flexible working policy. Read more about our approach to flexible working.
About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role This is an exciting opportunity to be part of our Housing Income Team as a Financial Inclusion Officer. Your role is to assist individuals and staff on welfare rights and debt issues by way of advice, information and representation which maximise income for residents. The role is responsible for holding advice sessions at specified outreach sites in the Borough, alongside training and development for our Housing colleagues ensuring knowledge remains high within relevant departments. It is also responsible for promoting public awareness of debt and benefits issues and to monitor changes to legislation which affects claimants and people in debt. About The Team You'll Be Working In Proactively identify, contact, visit and work with residents at risk of reduced income as a result of changes to the welfare benefit system. You will work with Allocations to help assess new tenants' ability to afford the housing costs to ensure that all new tenancies are financially sustainable. Work with incoming tenants to ensure welfare benefit and other potential income sources are maximised. Forge meaningful relationships with external agencies and refer residents to these agencies for additional support. Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising the organisations income stream. About You If the points below resonate with you, we'd love you to put in an application: Experience of advising customers about welfare rights, debt advice and financial capability and the ability to represent customers at court. Knowledge of money advice techniques including debt prioritisation and enforcement methods including a detailed knowledge of the resolutions available to a range of debts. Excellent understanding of the principles and current best practice in financial capability and financial inclusion. Basic DBS check is required for the role. Read more about the work you'll be doing in the Role Profile on our website. When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: Closing Date: 12th June 2025 Interviews will be held during week commencing 23rd June 2025. To apply, please use the button provided.
Jun 02, 2025
Full time
About us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. Our Benefits If you join us, you'll have access to a range of employee benefits. Read more about these here. About The Role This is an exciting opportunity to be part of our Housing Income Team as a Financial Inclusion Officer. Your role is to assist individuals and staff on welfare rights and debt issues by way of advice, information and representation which maximise income for residents. The role is responsible for holding advice sessions at specified outreach sites in the Borough, alongside training and development for our Housing colleagues ensuring knowledge remains high within relevant departments. It is also responsible for promoting public awareness of debt and benefits issues and to monitor changes to legislation which affects claimants and people in debt. About The Team You'll Be Working In Proactively identify, contact, visit and work with residents at risk of reduced income as a result of changes to the welfare benefit system. You will work with Allocations to help assess new tenants' ability to afford the housing costs to ensure that all new tenancies are financially sustainable. Work with incoming tenants to ensure welfare benefit and other potential income sources are maximised. Forge meaningful relationships with external agencies and refer residents to these agencies for additional support. Work closely with colleagues to achieve team targets on rent arrears, sustaining tenancies and maximising the organisations income stream. About You If the points below resonate with you, we'd love you to put in an application: Experience of advising customers about welfare rights, debt advice and financial capability and the ability to represent customers at court. Knowledge of money advice techniques including debt prioritisation and enforcement methods including a detailed knowledge of the resolutions available to a range of debts. Excellent understanding of the principles and current best practice in financial capability and financial inclusion. Basic DBS check is required for the role. Read more about the work you'll be doing in the Role Profile on our website. When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact: Email: Closing Date: 12th June 2025 Interviews will be held during week commencing 23rd June 2025. To apply, please use the button provided.
Job Title - Housing Regulation & Improvement ManagerPermanent, Full- time, 36 hours per week. Salary £52,584 - £55,620 per annum. About us at HounslowWe'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.About The RoleThis is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Improvement Manager. In this role you will lead the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core functions in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In You will line-manage directly one Housing Improvement Analyst and one Housing Delivery Officer. Be fully accountable for the management, planning and coordination of housing regulatory compliance and service improvement activities, delegating operational tasks to the housing improvement officer, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Lead, motivate and develop your team to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Monitor team resources including delegated budgets, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service. About YouIf the points below resonate with you, we'd love you to put in an application: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. Read more about the work you'll be doing in the Role Profile.Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!When Interviews Will Be Held And Who To ContactThe key information you need about the ro
Jun 02, 2025
Full time
Job Title - Housing Regulation & Improvement ManagerPermanent, Full- time, 36 hours per week. Salary £52,584 - £55,620 per annum. About us at HounslowWe'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and InclusionWe live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.About The RoleThis is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Regulation & Improvement Manager. In this role you will lead the development, delivery and implementation of a quality assurance and improvement programme across the Council's Housing Directorate, to ensure that we deliver core functions in accordance with regulation and realise our continuous improvement goals. Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory housing requirements, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In You will line-manage directly one Housing Improvement Analyst and one Housing Delivery Officer. Be fully accountable for the management, planning and coordination of housing regulatory compliance and service improvement activities, delegating operational tasks to the housing improvement officer, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. Lead, motivate and develop your team to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. Monitor team resources including delegated budgets, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service. About YouIf the points below resonate with you, we'd love you to put in an application: You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority setting. You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. You will have guided and contributed to service and process design, continuous improvement, and performance management, including carrying out service reviews, developing improvement plans, and implementing and monitoring these using project and programme methodologies. Read more about the work you'll be doing in the Role Profile.Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!When Interviews Will Be Held And Who To ContactThe key information you need about the ro
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the team The domestic decarbonisation team is responsible for delivering the Mayor's objective to accelerate and upscale housing retrofit in London in partnership with London Councils. boroughs, housing associations and other key partners. A new joint endeavour of the GLA and London Councils, Warmer Homes London, has been established to accelerate the pace and scale of quality retrofit across the capital. About the role We are looking for someone who is enthusiastic, organised and highly motivated, ideally with expertise in delivering programmes and a strong knowledge of setting up and delivering complex capital programmes in the built environment and an ability to quickly learn about the home energy efficiency sector approaches, policy and financing mechanisms. You will have excellent written and oral communication skills, a well-informed and creative approach to problem-solving, strong budget management skills, the ability to operate in a busy and complex political environment and experience of working collaboratively with a range of stakeholders. The postholder will oversee delivery of the Warm Homes Local Grant in their area of London and work with stakeholders in order to achieve desired outputs within agree timeframes, within budget, to specification and operational standards. The post holder will have a strong record of project and programme development and delivery and will be required to work across a portfolio of programmes built around the key objectives of the Energy Unit. What your day will look like Lead on the development of environment policy and project areas within the London Environment Strategy, the London Plan and other mayoral strategies, including undertaking research, analysis, option appraisals and consultation to develop a sound evidence base. Lead on mayoral projects and programmes to implement the ambitions of the London Environment Strategy. Source, select and appoint consultants and contractors to carry out relevant work in accordance with relevant public procurement and GLA procedures, policies and Code of Ethics and Standards and ensure delivery within the allocated budget/to time/quality. Manage the activities of programme and project delivery contractors, act as required to achieve delivery within the allocated budgets and contracted timescales and standards of performance in respect of quality/specification. Build new, and maintain existing partnerships, to assist in delivery of initiatives to implement the Mayor's policies and programmes, including negotiating funding and leading for the GLA on relationship management with key stakeholder groups in relation to the environment portfolio. Take responsibility for strategic horizon scanning and maintaining up-to-date awareness of legislative, technical and policy changes in relation to the environmental and energy portfolio and disseminating appropriate information and advice within the GLA Group and with partner organisations and functional bodies. Establish and develop relationships on technical and policy matters with key stakeholders including international organisations, Government departments, London Councils, the London Boroughs, functional bodies and other organisations in the public, private and voluntary sectors. Provide advice and where necessary responses, written and oral, to the Mayor and his staff, senior managers, Members of the Assembly, and Functional Bodies, GLA staff, government departments, London-based and national organisations on environmental and energy matters, making recommendations on policy and strategy options. Present the results of the work on the Mayor's policies, objectives and concerns at conferences, seminars and meetings to external bodies and organisations. To deputise for the Programme Manager as required. To take a proactive role in corporate planning and contributing to the overall performance management frameworks of the GLA as a whole and the Directorate. Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Utilise a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Skills, knowledge and experience To be considered for the role you must meet the following five essential criteria. Scores against these five criteria will determine shortlisting for interview. Experience supporting and coordinating multidisciplinary teams, with a strong personal commitment to equity, diversity, and inclusion (EDI), and a focus on contributing to a positive and collaborative team culture. Ability to provide clear and well-reasoned advice on operational and delivery issues, including those that are complex or sensitive, within a public sector or political environment. Good understanding of capital delivery processes in the built environment, with a proactive approach to learning and adapting to new areas, such as the energy efficiency sector. Proven ability to manage and deliver projects or workstreams, including planning, monitoring progress, and managing budgets to ensure delivery on time and within scope. Confident in building and maintaining effective working relationships with a range of stakeholders, including colleagues across teams and external partners, to support successful programme delivery. At interview the following behavioural competencies may be assessed as well as the essential criteria above. BEHAVIOURAL COMPETENCIES Managing and Developing Performance is setting high standards for oneself and others, guiding, motivating and developing them, to achieve high performance and meet the GLA's objectives and statutory obligations. Level 2 Indicators of Effective Performance: Seeks opportunities to develop professional skills and knowledge and encourages team to do so. Ensures own and others' workloads are realistic and achievable Provides staff with clear direction and objectives, ensuring they understand expectations Recognises achievements and provides constructive feedback and guidance Gives staff autonomy and confidence to perform well and to their potential Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 Indicators of Effective Performance: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 3 Indicators of Effective Performance: Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions Communicating and Influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 3 Indicators of Effective Performance: Encourages and supports teams in engaging in transparent and inclusive communication Influences others and gains buy-in using compelling, well thought through arguments Negotiates effectively to deliver GLA priorities Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement Advocates positively for the GLA both within and outside the organisation. Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 Indicators of Effective Performance: Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect. Delivers objectives by bringing together diverse stakeholders to work effectively in partnership . click apply for full job details
Jun 02, 2025
Full time
Good Growth Good Growth is responsible for delivering and implementing the Mayor's environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work. About the team The domestic decarbonisation team is responsible for delivering the Mayor's objective to accelerate and upscale housing retrofit in London in partnership with London Councils. boroughs, housing associations and other key partners. A new joint endeavour of the GLA and London Councils, Warmer Homes London, has been established to accelerate the pace and scale of quality retrofit across the capital. About the role We are looking for someone who is enthusiastic, organised and highly motivated, ideally with expertise in delivering programmes and a strong knowledge of setting up and delivering complex capital programmes in the built environment and an ability to quickly learn about the home energy efficiency sector approaches, policy and financing mechanisms. You will have excellent written and oral communication skills, a well-informed and creative approach to problem-solving, strong budget management skills, the ability to operate in a busy and complex political environment and experience of working collaboratively with a range of stakeholders. The postholder will oversee delivery of the Warm Homes Local Grant in their area of London and work with stakeholders in order to achieve desired outputs within agree timeframes, within budget, to specification and operational standards. The post holder will have a strong record of project and programme development and delivery and will be required to work across a portfolio of programmes built around the key objectives of the Energy Unit. What your day will look like Lead on the development of environment policy and project areas within the London Environment Strategy, the London Plan and other mayoral strategies, including undertaking research, analysis, option appraisals and consultation to develop a sound evidence base. Lead on mayoral projects and programmes to implement the ambitions of the London Environment Strategy. Source, select and appoint consultants and contractors to carry out relevant work in accordance with relevant public procurement and GLA procedures, policies and Code of Ethics and Standards and ensure delivery within the allocated budget/to time/quality. Manage the activities of programme and project delivery contractors, act as required to achieve delivery within the allocated budgets and contracted timescales and standards of performance in respect of quality/specification. Build new, and maintain existing partnerships, to assist in delivery of initiatives to implement the Mayor's policies and programmes, including negotiating funding and leading for the GLA on relationship management with key stakeholder groups in relation to the environment portfolio. Take responsibility for strategic horizon scanning and maintaining up-to-date awareness of legislative, technical and policy changes in relation to the environmental and energy portfolio and disseminating appropriate information and advice within the GLA Group and with partner organisations and functional bodies. Establish and develop relationships on technical and policy matters with key stakeholders including international organisations, Government departments, London Councils, the London Boroughs, functional bodies and other organisations in the public, private and voluntary sectors. Provide advice and where necessary responses, written and oral, to the Mayor and his staff, senior managers, Members of the Assembly, and Functional Bodies, GLA staff, government departments, London-based and national organisations on environmental and energy matters, making recommendations on policy and strategy options. Present the results of the work on the Mayor's policies, objectives and concerns at conferences, seminars and meetings to external bodies and organisations. To deputise for the Programme Manager as required. To take a proactive role in corporate planning and contributing to the overall performance management frameworks of the GLA as a whole and the Directorate. Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities. Utilise a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Skills, knowledge and experience To be considered for the role you must meet the following five essential criteria. Scores against these five criteria will determine shortlisting for interview. Experience supporting and coordinating multidisciplinary teams, with a strong personal commitment to equity, diversity, and inclusion (EDI), and a focus on contributing to a positive and collaborative team culture. Ability to provide clear and well-reasoned advice on operational and delivery issues, including those that are complex or sensitive, within a public sector or political environment. Good understanding of capital delivery processes in the built environment, with a proactive approach to learning and adapting to new areas, such as the energy efficiency sector. Proven ability to manage and deliver projects or workstreams, including planning, monitoring progress, and managing budgets to ensure delivery on time and within scope. Confident in building and maintaining effective working relationships with a range of stakeholders, including colleagues across teams and external partners, to support successful programme delivery. At interview the following behavioural competencies may be assessed as well as the essential criteria above. BEHAVIOURAL COMPETENCIES Managing and Developing Performance is setting high standards for oneself and others, guiding, motivating and developing them, to achieve high performance and meet the GLA's objectives and statutory obligations. Level 2 Indicators of Effective Performance: Seeks opportunities to develop professional skills and knowledge and encourages team to do so. Ensures own and others' workloads are realistic and achievable Provides staff with clear direction and objectives, ensuring they understand expectations Recognises achievements and provides constructive feedback and guidance Gives staff autonomy and confidence to perform well and to their potential Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 Indicators of Effective Performance: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 3 Indicators of Effective Performance: Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions Communicating and Influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us. Level 3 Indicators of Effective Performance: Encourages and supports teams in engaging in transparent and inclusive communication Influences others and gains buy-in using compelling, well thought through arguments Negotiates effectively to deliver GLA priorities Synthesises the complex viewpoints of others, recognises where compromise is necessary and brokers agreement Advocates positively for the GLA both within and outside the organisation. Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 3 Indicators of Effective Performance: Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect. Delivers objectives by bringing together diverse stakeholders to work effectively in partnership . click apply for full job details
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Jun 02, 2025
Full time
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Group Health and Safety Manager Hampshire - £60-70k Permanent position Social Housing Daniel Owen are currently recruiting for an experienced Group Health and Safety Manager who has varied social housing work-stream knowledge to work for an established contractor in the Barnet area. They are looking for a Health and Safety Manager to come on board and working closely with the senior management team to review and develop all aspects of health and safety activity across the planned maintenance division. Duties: Must understand all Health and Safety rules and regulations including compliance Liaising with colleagues, client and principle designers Reporting into the business Manager on a day to day basis Ability to motivate and mentor staff Must have experience working in a social housing contractor Ability to negotiate issues and plan, prioritise and organise workload MUST be able to work at heights To manage health and safety related communication and information sharing functions with key professional stakeholders including: Health and Safety professionals within the Councils, social housiong and contractor enviroments. HSE Internal / external auditors. Emergency Planning and Business Continuity Officers Risk management Officers If this sounds like a role that suits your profile then feel free to get in touch. LON123
Jun 02, 2025
Full time
Group Health and Safety Manager Hampshire - £60-70k Permanent position Social Housing Daniel Owen are currently recruiting for an experienced Group Health and Safety Manager who has varied social housing work-stream knowledge to work for an established contractor in the Barnet area. They are looking for a Health and Safety Manager to come on board and working closely with the senior management team to review and develop all aspects of health and safety activity across the planned maintenance division. Duties: Must understand all Health and Safety rules and regulations including compliance Liaising with colleagues, client and principle designers Reporting into the business Manager on a day to day basis Ability to motivate and mentor staff Must have experience working in a social housing contractor Ability to negotiate issues and plan, prioritise and organise workload MUST be able to work at heights To manage health and safety related communication and information sharing functions with key professional stakeholders including: Health and Safety professionals within the Councils, social housiong and contractor enviroments. HSE Internal / external auditors. Emergency Planning and Business Continuity Officers Risk management Officers If this sounds like a role that suits your profile then feel free to get in touch. LON123
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Jun 02, 2025
Full time
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Jun 02, 2025
Full time
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Jun 02, 2025
Full time
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Housing Regulation & Partnerships Manager £52,584 - £55,620 per annum Permanent, Full - time, 36 hours per weekAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.About The Role This is an exciting opportunity to be part of our Housing Partnerships Team as a Housing Regulation & Partnerships Manager. In this role you will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory requirements relating to its partners, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that our shared goals are achieved and that we have a positive impact on the lives of our tenants and residents. About The Team You'll Be Working In • You will line-manage directly one Housing Partnerships Assistant Service Manager and through them a team of project, delivery and improvement officers. • Be fully accountable for the management, planning and coordination of strategic relationships with key housing partners, delegating operational tasks to the assistant service manager, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. • Lead, motivate and develop your team to build strategic partnerships with key housing stakeholders, providing analysis, diagnostic, advice and support for strategies and working practices that improve joint outputs and outcomes for residents, and provide quality assurance and evidence of efficiency and value for money for participating organisations. • Monitor team resources including the budget, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service.About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority or registered provider setting. • You have excellent partnership working skills, are able to navigate problem solving within large and complex organisations, taking a collaborative approach to finding solutions, while operating effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You communicate effectively with a range of internal and external audiences, including tenants, elected members and colleagues of all levels; you will have experience of both resident engagement and engagement in a business-to-business setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be per
Jun 02, 2025
Full time
Housing Regulation & Partnerships Manager £52,584 - £55,620 per annum Permanent, Full - time, 36 hours per weekAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.About The Role This is an exciting opportunity to be part of our Housing Partnerships Team as a Housing Regulation & Partnerships Manager. In this role you will lead the development of relationships with housing partners across our borough, including private registered providers of social housing, co-operatives, charities, and other key stakeholders: to ensure that we jointly deliver our core functions in accordance with regulation; and realise our shared goals Your professional accountability is to provide assurance that the Council is compliant with all statutory and regulatory requirements relating to its partners, developing action plans and remediations where we are deficient, taking enabling and direct actions to ensure that our shared goals are achieved and that we have a positive impact on the lives of our tenants and residents. About The Team You'll Be Working In • You will line-manage directly one Housing Partnerships Assistant Service Manager and through them a team of project, delivery and improvement officers. • Be fully accountable for the management, planning and coordination of strategic relationships with key housing partners, delegating operational tasks to the assistant service manager, as necessary. Represent the service corporately and with partners, deputising for your manager and head of service as required. • Lead, motivate and develop your team to build strategic partnerships with key housing stakeholders, providing analysis, diagnostic, advice and support for strategies and working practices that improve joint outputs and outcomes for residents, and provide quality assurance and evidence of efficiency and value for money for participating organisations. • Monitor team resources including the budget, ICT and mobile working equipment, and customer information. Ensure that all data held by the team is fair, accurate and secure so that resources are put to appropriate use to deliver an efficient service.About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in housing with significant knowledge and experience of preparing and implementing housing policies, procedures, formal reports and presentations in a local authority or registered provider setting. • You have excellent partnership working skills, are able to navigate problem solving within large and complex organisations, taking a collaborative approach to finding solutions, while operating effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You communicate effectively with a range of internal and external audiences, including tenants, elected members and colleagues of all levels; you will have experience of both resident engagement and engagement in a business-to-business setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be per
We are working with a client in the South West of England who are looking for an interim Private Sector Housing Officer to come into the team on a 6 month contract. The work will primarily involve HHSRS inspections and HMO Licensing work. There is a high likelihood that the contract will extend beyond the initial 6 months. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Jun 02, 2025
Contractor
We are working with a client in the South West of England who are looking for an interim Private Sector Housing Officer to come into the team on a 6 month contract. The work will primarily involve HHSRS inspections and HMO Licensing work. There is a high likelihood that the contract will extend beyond the initial 6 months. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
Jun 02, 2025
Full time
Housing Improvement Analyst Permanent, Full - time, 36 hours per week. Salary - £47,532 - £50,574 per annumAbout us at Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.About our Commitment to Diversity and Inclusion We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer. We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form. About The Role This is an exciting opportunity to be part of our Housing Performance/Improvement Team as a Housing Improvement Analyst. In this role you will contribute to the monitoring and analysis of management, performance, and risk information against corporate, directorate and regulatory standards, summarising your findings and identifying opportunities for improvements. Your professional accountability is to develop and deploy business intelligence frameworks to provide assurance and evidence, through faithful and accurate data, that the Council is compliant with all its statutory and regulatory housing requirements, including mandatory surveys, data collections and returns. This, in turn, will ensure that we deliver a high quality, safe, modern and preventative housing service, which has a positive impact on the lives of our tenants and residents.About The Team You'll Be Working In • You will line-manage directly one Housing Performance Assistant. • Work with senior colleagues across the Housing department and wider organisation, including chief officers and heads of service, to identify issues with service performance; propose SMART enhancements to mitigate them, devising plans to implement and monitor these using your knowledge of project and programme paradigms and architecture. • Lead, motivate and develop housing performance assistants to provide expert diagnostic, interpretation, advice, support and challenge to the wider housing service to drive up standards across the directorate, ensure statutory and legislative compliance and improve the customer experience for residents. About You If the points below resonate with you, we'd love you to put in an application: • You are an expert in data with significant knowledge and experience of preparing database reports, analysing qualitative and quantitative housing and business information, using a variety of statistical methods and modelling, to present your findings in an easy-to-understand way for a range of stakeholders. • You have excellent investigative and problem-solving skills, are able to spot flaws in an argument but take a collaborative approach to finding solutions and are able to operate effectively through prioritisation, delegation of tasks and organisation of available resources, with experience of managing or supervising staff. • You have a detailed knowledge of all key housing business areas, from homelessness to housing management, repairs and maintenance and development, through which you will have contributed to service and process design, continuous improvement, and performance management, including designing performance and risk management frameworks and target setting. Read more about the work you'll be doing in the Role Profile. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles! When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the Role Profile,
