IT Support Field Engineer (Hospitality/Hotels) North of England 33,000- 38,000 + Car Allowance + Training + Progression + Company Benefits Are you an IT Support Engineer looking for a field based role in a well established company who are targeting real growth over the next 12 months, while having the opportunity to work with the biggest names in the Hotel industry? Do you want a role where you will receive bespoke training in specialist areas such as Networking allowing you to progress to 3rd line and beyond, as well as having any optional additional courses funded, with salary increases upon completion? On offer is the chance to join an industry leading company offering range of services from Cybersecurity, to infrastructure and managed services, that are really looking to continue to grow both their revenue and headcount, as well as their portfolio. With this will come excellent progression opportunities for yourself. In this role, the successful field based IT Support Engineer will work with Hotels across the North of England and parts of Scotland, operating autonomously installing, maintaining and supporting IT, WiFi and telecoms systems for both existing and new customers. This role does involve frequent travel and some overnight stays. This role would suit an IT Support Engineer with 2nd line experience, looking for a field based role where you can receive an abundance of different training and upskilling opportunities to really progress your career. The Role Installations and maintenance of IT Systems Field based across the North of England and Scotland Some overnight stays On-call rota The Person IT Support background Happy being on the road a lot Reference Number : BBBH19547 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
May 17, 2025
Full time
IT Support Field Engineer (Hospitality/Hotels) North of England 33,000- 38,000 + Car Allowance + Training + Progression + Company Benefits Are you an IT Support Engineer looking for a field based role in a well established company who are targeting real growth over the next 12 months, while having the opportunity to work with the biggest names in the Hotel industry? Do you want a role where you will receive bespoke training in specialist areas such as Networking allowing you to progress to 3rd line and beyond, as well as having any optional additional courses funded, with salary increases upon completion? On offer is the chance to join an industry leading company offering range of services from Cybersecurity, to infrastructure and managed services, that are really looking to continue to grow both their revenue and headcount, as well as their portfolio. With this will come excellent progression opportunities for yourself. In this role, the successful field based IT Support Engineer will work with Hotels across the North of England and parts of Scotland, operating autonomously installing, maintaining and supporting IT, WiFi and telecoms systems for both existing and new customers. This role does involve frequent travel and some overnight stays. This role would suit an IT Support Engineer with 2nd line experience, looking for a field based role where you can receive an abundance of different training and upskilling opportunities to really progress your career. The Role Installations and maintenance of IT Systems Field based across the North of England and Scotland Some overnight stays On-call rota The Person IT Support background Happy being on the road a lot Reference Number : BBBH19547 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Mott MacDonald Bentley are recruiting for a Process Engineer to join the Anglian Alliance. As part of Anglian Water' Alliance, we are on a mission to create a sustainable and resilient future for water. With an ambitious £2.3 billion capital investment in AMP8, we are revolutionising infrastructure, sustainability, and digital transformation to protect the environment and support growing communities What will you be doing as our new Process Engineer? As our new Process Engineer in our Water Non-Infrastructure team, you'll work in collaboration with the project design team to arrive at appropriate process solutions adopting the principles of optimised plant performance, use of standard designs and engineering design standards. Key responsibilities: - Undertake process design of Water/Wastewater Treatment Plants and/or sewerage/water systems that achieve the goals of Anglian Water in terms of customer, environment, and efficiency. Be responsible to produce technical deliverables required these include, but are not limited to: Technical schedules and data sheets. Engineering calculations (hydraulic calculations, pump calculations, mass balance calculation, RICS calculations, etc.). Particular specifications for engineering subcontracts. Working closely with the supply chain and performing technical bid analysis of their designs. - Oversee key outputs including process calculations, hydraulics, unit processes, pump calculations, capacity calculations, data sheets and technical bid analysis of 3rd party process equipment. - Communicate effectively at all relevant levels to ensure that the need to deliver technical excellence is understood and implemented. - Escalate issues that may impact on time/cost/quality before they become problems or exceed agreed timescales. - Support the drive towards excellence in H&S, demonstrating applied knowledge and skills to produce safe designs to discharge your obligation according to CDM Regulations, standards, and accepted codes of practice. - Maintain close links with other Engineering teams to ensure smooth interfaces between disciplines; manage gaps/overlaps & share best practice. A little bit about your skills, experience, and behaviours . To join us on our exciting and challenging journey for engineering excellence, you'll be educated to degree level in water/wastewater process science/engineering related subject and have experience of process engineering in water/wastewater and biosolids treatment. With strong communication skills, you'll have excellent stakeholder management skills and champion collaboration to tackle challenges and obstacles which could hinder our objective of outperformance. Demonstrating strong IT skills, you'll marry your technical and people skills to deliver the best process engineering facility to your stakeholders on a regular basis. If you are looking for an opportunity to take the next step in your engineering career with an industry- leading alliance, please apply today! Alliance, you'll be part of a dynamic, forward-thinking team that is shaping the future of the UK's water infrastructure. We offer a collaborative and innovative working environment, where your expertise will be valued and your ideas will drive meaningful change. What we can offer: At Mott MacDonald Bentley you will be offered a competitive salary which is commensurate based on your experience. Our core benefits include: Pension matched by employer up to 7% Option to purchase, sell and carry over annual leave Life assurance / Private Medical Insurance / Critical Illness Insurance and Health Screening options 26 weeks maternity leave, enhanced paternity and adoption leave/ Shared parental leave Payment of annual professional institution subscription costs Gym Membership discounts UK wide Cycle to work scheme, interest free season ticket loans and discounted dining cards also available Other information This is a Mott MacDonald Bentley role, employed by Mott MacDonald. Mott MacDonald Bentley is a joint venture business, established in 1999 between civil engineering contractor JN Bentley and global management consultancy, Mott MacDonald. Mott MacDonald Bentley offers fully integrated design and build services to its clients, combining the contracting expertise of JN Bentley and the design specialisms of Mott MacDonald. This role is employed by Mott MacDonald but will involve working across the joint venture business, both with Mott MacDonald and JN Bentley colleagues. About Mott MacDonald Mott MacDonald is a global engineering, management and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities. A fundamental part of this is respecting each person's differences and striving to meet their needs. Our values: progress, respect, integrity, drive, excellence. We believe that because we care about what we do, we do things better. We know that our people are our most valuable asset, so we are dedicated to investing in them, through our comprehensive training and development schemes, exposure to the wider design and build business and endless opportunities. We are committed to creating a workplace where our people are safe, have a voice, can reach their full potential, and everyone shares in the rewards. You'll have the opportunity to contribute to projects that benefit our communities - from helping to secure water supplies for future generations to protecting homes and businesses from flood risk - our projects make a real difference. Diversity, Equity & Inclusion A Mott MacDonald Bentley we welcome applications from all sectors of the community. We are dedicated to building a diverse workplace where everyone feels included, has the opportunity to thrive, and is treated with respect. Even if you don't meet every requirement for this role but are excited about the opportunity, we encourage you to apply. Find out more about our approach to Diversity, Equity & Inclusion here: We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please call or email to discuss any such adjustments that we can make. You can read more about our Equal Opportunities Policy here: Equality, diversity and inclusion - Mott MacDonald Agile working We are committed to providing a flexible and agile working environment that supports both our employees and the needs of the business.
May 17, 2025
Full time
Mott MacDonald Bentley are recruiting for a Process Engineer to join the Anglian Alliance. As part of Anglian Water' Alliance, we are on a mission to create a sustainable and resilient future for water. With an ambitious £2.3 billion capital investment in AMP8, we are revolutionising infrastructure, sustainability, and digital transformation to protect the environment and support growing communities What will you be doing as our new Process Engineer? As our new Process Engineer in our Water Non-Infrastructure team, you'll work in collaboration with the project design team to arrive at appropriate process solutions adopting the principles of optimised plant performance, use of standard designs and engineering design standards. Key responsibilities: - Undertake process design of Water/Wastewater Treatment Plants and/or sewerage/water systems that achieve the goals of Anglian Water in terms of customer, environment, and efficiency. Be responsible to produce technical deliverables required these include, but are not limited to: Technical schedules and data sheets. Engineering calculations (hydraulic calculations, pump calculations, mass balance calculation, RICS calculations, etc.). Particular specifications for engineering subcontracts. Working closely with the supply chain and performing technical bid analysis of their designs. - Oversee key outputs including process calculations, hydraulics, unit processes, pump calculations, capacity calculations, data sheets and technical bid analysis of 3rd party process equipment. - Communicate effectively at all relevant levels to ensure that the need to deliver technical excellence is understood and implemented. - Escalate issues that may impact on time/cost/quality before they become problems or exceed agreed timescales. - Support the drive towards excellence in H&S, demonstrating applied knowledge and skills to produce safe designs to discharge your obligation according to CDM Regulations, standards, and accepted codes of practice. - Maintain close links with other Engineering teams to ensure smooth interfaces between disciplines; manage gaps/overlaps & share best practice. A little bit about your skills, experience, and behaviours . To join us on our exciting and challenging journey for engineering excellence, you'll be educated to degree level in water/wastewater process science/engineering related subject and have experience of process engineering in water/wastewater and biosolids treatment. With strong communication skills, you'll have excellent stakeholder management skills and champion collaboration to tackle challenges and obstacles which could hinder our objective of outperformance. Demonstrating strong IT skills, you'll marry your technical and people skills to deliver the best process engineering facility to your stakeholders on a regular basis. If you are looking for an opportunity to take the next step in your engineering career with an industry- leading alliance, please apply today! Alliance, you'll be part of a dynamic, forward-thinking team that is shaping the future of the UK's water infrastructure. We offer a collaborative and innovative working environment, where your expertise will be valued and your ideas will drive meaningful change. What we can offer: At Mott MacDonald Bentley you will be offered a competitive salary which is commensurate based on your experience. Our core benefits include: Pension matched by employer up to 7% Option to purchase, sell and carry over annual leave Life assurance / Private Medical Insurance / Critical Illness Insurance and Health Screening options 26 weeks maternity leave, enhanced paternity and adoption leave/ Shared parental leave Payment of annual professional institution subscription costs Gym Membership discounts UK wide Cycle to work scheme, interest free season ticket loans and discounted dining cards also available Other information This is a Mott MacDonald Bentley role, employed by Mott MacDonald. Mott MacDonald Bentley is a joint venture business, established in 1999 between civil engineering contractor JN Bentley and global management consultancy, Mott MacDonald. Mott MacDonald Bentley offers fully integrated design and build services to its clients, combining the contracting expertise of JN Bentley and the design specialisms of Mott MacDonald. This role is employed by Mott MacDonald but will involve working across the joint venture business, both with Mott MacDonald and JN Bentley colleagues. About Mott MacDonald Mott MacDonald is a global engineering, management and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities. A fundamental part of this is respecting each person's differences and striving to meet their needs. Our values: progress, respect, integrity, drive, excellence. We believe that because we care about what we do, we do things better. We know that our people are our most valuable asset, so we are dedicated to investing in them, through our comprehensive training and development schemes, exposure to the wider design and build business and endless opportunities. We are committed to creating a workplace where our people are safe, have a voice, can reach their full potential, and everyone shares in the rewards. You'll have the opportunity to contribute to projects that benefit our communities - from helping to secure water supplies for future generations to protecting homes and businesses from flood risk - our projects make a real difference. Diversity, Equity & Inclusion A Mott MacDonald Bentley we welcome applications from all sectors of the community. We are dedicated to building a diverse workplace where everyone feels included, has the opportunity to thrive, and is treated with respect. Even if you don't meet every requirement for this role but are excited about the opportunity, we encourage you to apply. Find out more about our approach to Diversity, Equity & Inclusion here: We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please call or email to discuss any such adjustments that we can make. You can read more about our Equal Opportunities Policy here: Equality, diversity and inclusion - Mott MacDonald Agile working We are committed to providing a flexible and agile working environment that supports both our employees and the needs of the business.
We re recruiting for a 3rd Line Support Engineer where you ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system performance, and addressing problems that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration, networking, software, and hardware. As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd line support engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the knowledge base by authoring articles that support internal staff development and promote a customer self-service approach. This position demands deep technical expertise, the ability to manage escalated support requests, identify root causes of issues, and implement long-term solutions. When additional expertise or support is required, the engineer will collaborate with the in-house infrastructure team to resolve issues effectively. In return for your dedication, knowledge, and commitment, we re offering a competitive salary of £42,000 p.a. with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Location: Hockley, Essex Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 29 May 2025 Interested? There s an easy to apply route below to upload your CV. NexSphere Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. Key Responsibilities: • Investigate and resolve technical problems that are escalated from 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of technical issues, resolutions, and system configurations, to populate internal Knowledge Base. • Install, configure, and monitor system updates, patches, and security fixes. • Proactively monitor system performance and capacity. Skills and Experience: • Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN). • Experience with databases (SQL Server, MySQL, Oracle). • Familiarity with virtualization technologies (VMware, Hyper-V). • Experience with security protocols, firewalls, and data encryption. • Knowledge of ticketing systems (e.g., ServiceNow, Jira, Ivanti). • Familiarity with remote management tools and diagnostic software. • Experience of working for a Managed Service Provider or similar environment. • 5+ years experience of working in a technical support/systems admin role and working with IT helpdesk software. Additional Information: NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us . Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
May 15, 2025
Full time
We re recruiting for a 3rd Line Support Engineer where you ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system performance, and addressing problems that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration, networking, software, and hardware. As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd line support engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the knowledge base by authoring articles that support internal staff development and promote a customer self-service approach. This position demands deep technical expertise, the ability to manage escalated support requests, identify root causes of issues, and implement long-term solutions. When additional expertise or support is required, the engineer will collaborate with the in-house infrastructure team to resolve issues effectively. In return for your dedication, knowledge, and commitment, we re offering a competitive salary of £42,000 p.a. with these great benefits: • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Salary Review • Refer A Friend Scheme • Free access to BenefitHub an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits Location: Hockley, Essex Hours: 37 hours a week. Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Closing Date: 29 May 2025 Interested? There s an easy to apply route below to upload your CV. NexSphere Business Solutions is part of the Seetec Group an employee-owned organisation. We continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make. Key Responsibilities: • Investigate and resolve technical problems that are escalated from 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of technical issues, resolutions, and system configurations, to populate internal Knowledge Base. • Install, configure, and monitor system updates, patches, and security fixes. • Proactively monitor system performance and capacity. Skills and Experience: • Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN). • Experience with databases (SQL Server, MySQL, Oracle). • Familiarity with virtualization technologies (VMware, Hyper-V). • Experience with security protocols, firewalls, and data encryption. • Knowledge of ticketing systems (e.g., ServiceNow, Jira, Ivanti). • Familiarity with remote management tools and diagnostic software. • Experience of working for a Managed Service Provider or similar environment. • 5+ years experience of working in a technical support/systems admin role and working with IT helpdesk software. Additional Information: NexSphere Business Solutions (Part of the Seetec Group) is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Dependent on the role you are applying to, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us . Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
2nd Line Service Desk Analyst Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer service at all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA s, keeping users updated at all times. Work independently to high standards with little intervention or assistance. Work with wider support team to ensure any recurring technical issues are addressed. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and progression of the Service Desk Team. Have a clear understanding of your obligations and restrictions with regards to best practice and the law, and to adhere to company's rules and conventions. Work to deadlines as set by the Service Desk Manager. Manage client expectations when dealing with complex queries. Provide accurate and consistent communication to clients. Provide prompt and timely communication to clients, in accordance with the agreed SLA s. Demonstrate Company values when approaching every ticket or query. Team Support Proactive member of the team, researching new, existing, and developing IT technologies for innovation, guidance, and best practice. Share technical knowledge within the business to enhance service delivery to our clients. Responsible for own personal development. Support new team members coaching and mentoring where required. Demonstrate efficient management of own workload. You will have: Microsoft 365 Certified: Modern Desktop Administrator Associate MD(Apply online only) Fundamentals MS900 Azure Fundamentals AZ900 Relevant IT qualification(s) or working towards a qualification for example NVQ, Diploma or Degree. Draytek DCNA certified. 3CX Basic Certified. MTA: IT Infrastructure Certified. Ability to use, support and implement MS office applications. Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Hyper-V, Remote Desktop Services and Active Directory & Windows Operating Systems. Working Knowledge of Microsoft 365/Entra User and device management. A strong understanding of IT Networking principals. Advanced knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. Ability to make decisions within the boundaries of the role. Ability to prioritise and multi-task efficiently. Ability to proactively problem solve and identify solutions. Basic understanding of GDPR principals. Experience of supporting 3rd party software, systems. Experience working with macOS. Knowledge of N-Able. Desirable. Schedule: Monday to Friday, 8am till 5pm, onsite Salary: £28,500 - £33,000 DOE What s on offer? 24/7 access to Udemy for business 24/7 access online to GP support Death in service x4 Enhanced pension Store discounts Cycle to work (after probation) Electric car scheme (after 2 years of service) About Contract Personnel: Contract Personnel are one of East Anglia s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.
May 15, 2025
Full time
2nd Line Service Desk Analyst Huntingdon Contract Personnel are looking for an experienced 2nd Line Service Desk Analyst for our well-known client based in Huntingdon. How does the day-to-day look? Answer telephone calls and raise comprehensive support tickets. Demonstrate excellent customer service at all times. Guide and support 1st Line Service Desk Analysts and Field Service Engineers, mentoring to enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA s, keeping users updated at all times. Work independently to high standards with little intervention or assistance. Work with wider support team to ensure any recurring technical issues are addressed. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the company. Liaise with 3rd party support for ticket resolution as appropriate. Assist 1st Line Service Desk Analysts in times of need, or during busy periods. Review, develop and produce in depth Knowledge Base Articles for the development and progression of the Service Desk Team. Have a clear understanding of your obligations and restrictions with regards to best practice and the law, and to adhere to company's rules and conventions. Work to deadlines as set by the Service Desk Manager. Manage client expectations when dealing with complex queries. Provide accurate and consistent communication to clients. Provide prompt and timely communication to clients, in accordance with the agreed SLA s. Demonstrate Company values when approaching every ticket or query. Team Support Proactive member of the team, researching new, existing, and developing IT technologies for innovation, guidance, and best practice. Share technical knowledge within the business to enhance service delivery to our clients. Responsible for own personal development. Support new team members coaching and mentoring where required. Demonstrate efficient management of own workload. You will have: Microsoft 365 Certified: Modern Desktop Administrator Associate MD(Apply online only) Fundamentals MS900 Azure Fundamentals AZ900 Relevant IT qualification(s) or working towards a qualification for example NVQ, Diploma or Degree. Draytek DCNA certified. 3CX Basic Certified. MTA: IT Infrastructure Certified. Ability to use, support and implement MS office applications. Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Hyper-V, Remote Desktop Services and Active Directory & Windows Operating Systems. Working Knowledge of Microsoft 365/Entra User and device management. A strong understanding of IT Networking principals. Advanced knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. Ability to make decisions within the boundaries of the role. Ability to prioritise and multi-task efficiently. Ability to proactively problem solve and identify solutions. Basic understanding of GDPR principals. Experience of supporting 3rd party software, systems. Experience working with macOS. Knowledge of N-Able. Desirable. Schedule: Monday to Friday, 8am till 5pm, onsite Salary: £28,500 - £33,000 DOE What s on offer? 24/7 access to Udemy for business 24/7 access online to GP support Death in service x4 Enhanced pension Store discounts Cycle to work (after probation) Electric car scheme (after 2 years of service) About Contract Personnel: Contract Personnel are one of East Anglia s longest standing, leading, independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment.
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role As Hargreaves Lansdown (HL) continues it digital journey, we are seeking an experienced Microsoft Infrastructure Product Lead to support our Azure Cloud Platform and VDI team with a proven track record in managing and maintaining cloud solutions within an enterprise environment. You will be joining a highly skilled and committed technology team and will play a significant role in our technology transformation journey, working on our Azure Cloud platform. We offer a commitment to your career development through training, mentoring and internal opportunities. What you'll be doing Creating, maintaining and delivering the strategic and continual improvement plan roadmap, for the platform, including Azure Virtual Desktop - in association with all stakeholders Provide leadership and guidance to product teams to ensure agreed availability, supportability and operational capability for all platform services Responsible for managing a team of Engineers including guiding and supporting their career development. Including identifying training needs, providing constructive feedback, and mentoring team members. Proactive identification of platform enhancements, lead business case approval process, facilitate communication of roadmaps and ensure stakeholder engagement Managing the relationship with 3rd party vendors to ensure the successful procurement and installation of services, conducting QBRs and handline escalations Act as point of escalation for Platform related defects and Major Incidents, ensuring RCA is carried out for Incidents and Problems Maintain an understanding of the current and emerging business plans and strategies as they affect the platform services Leading a best-in-class service within a high performing Cloud Infrastructure team About you Demonstrable experience managing an Azure Platform including Azure Networking, Azure Virtual Machines, Azure storage, Azure Backup and Azure Site Recovery (or equivalent cloud platform) Understanding of Microsoft's Cloud Adoption Framework, Azure Landing Zones and Well Architected Framework Proven track record in leading technology services across multiple functions within an enterprise environment Experienced in creating, maintaining and delivering strategic roadmaps and continual improvement plans within corporate business Highly organized with the ability to prioritize workload Excellent verbal and written communication skills Interview process There is a two-stage interview process for this role. The first stage will incorporate competency-based questions including an assessment of your technical knowledge and transferable skills. For candidates who progress, the second stage will be held face-to-face at our Bristol office, and there will be a presentation to prepare and deliver. Working Schedule This role is a permanent role, Monday - Friday 37.5 hours a week. We offer hybrid working whereby you'll be required in the office two days per week as a minimum. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
May 15, 2025
Full time
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role As Hargreaves Lansdown (HL) continues it digital journey, we are seeking an experienced Microsoft Infrastructure Product Lead to support our Azure Cloud Platform and VDI team with a proven track record in managing and maintaining cloud solutions within an enterprise environment. You will be joining a highly skilled and committed technology team and will play a significant role in our technology transformation journey, working on our Azure Cloud platform. We offer a commitment to your career development through training, mentoring and internal opportunities. What you'll be doing Creating, maintaining and delivering the strategic and continual improvement plan roadmap, for the platform, including Azure Virtual Desktop - in association with all stakeholders Provide leadership and guidance to product teams to ensure agreed availability, supportability and operational capability for all platform services Responsible for managing a team of Engineers including guiding and supporting their career development. Including identifying training needs, providing constructive feedback, and mentoring team members. Proactive identification of platform enhancements, lead business case approval process, facilitate communication of roadmaps and ensure stakeholder engagement Managing the relationship with 3rd party vendors to ensure the successful procurement and installation of services, conducting QBRs and handline escalations Act as point of escalation for Platform related defects and Major Incidents, ensuring RCA is carried out for Incidents and Problems Maintain an understanding of the current and emerging business plans and strategies as they affect the platform services Leading a best-in-class service within a high performing Cloud Infrastructure team About you Demonstrable experience managing an Azure Platform including Azure Networking, Azure Virtual Machines, Azure storage, Azure Backup and Azure Site Recovery (or equivalent cloud platform) Understanding of Microsoft's Cloud Adoption Framework, Azure Landing Zones and Well Architected Framework Proven track record in leading technology services across multiple functions within an enterprise environment Experienced in creating, maintaining and delivering strategic roadmaps and continual improvement plans within corporate business Highly organized with the ability to prioritize workload Excellent verbal and written communication skills Interview process There is a two-stage interview process for this role. The first stage will incorporate competency-based questions including an assessment of your technical knowledge and transferable skills. For candidates who progress, the second stage will be held face-to-face at our Bristol office, and there will be a presentation to prepare and deliver. Working Schedule This role is a permanent role, Monday - Friday 37.5 hours a week. We offer hybrid working whereby you'll be required in the office two days per week as a minimum. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Job Title: Senior IT Engineer Location: Central London (hybrid- 3 days onsite) Industry: Finance Salary: 35-40k per annum (DOE) The Role: We are seeking a Senior IT Support Analyst who will act as an escalation point for IT support issues, whilst getting involved with niche aspects of the company. Working as part of a team, in a busy environment, the job holder will be expected to handle a wide variety of support issues, from printer problems to issues with trading and market pricing applications, and everything in between. The job holder will be heavily involved in managing our Hyper-V / Virtualised server and PC estate, overseeing resource usage of Hyper-V hosts and SAN infrastructure. Responsibilities: Network troubleshooting/configuration (Cisco, routers, switches) Basic networking- DNS/DHCP, TCP/IP, LAN/WAN Supporting the Microsoft Office365 suite of applications Supporting SQL database Liaise with third-party support vendors, developers, and suppliers (comfortable conversating with Executives/Managers) Experience using Microsoft Azure Provide support face-to-face, over the phone, or via remote access (1st-3rd line) Supporting an active trading desk, back-office support staff, executives, and staff in our overseas offices Shift patterns: Early shift: 7am to 4pm Late shift: 10am to 7pm In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 15, 2025
Full time
Job Title: Senior IT Engineer Location: Central London (hybrid- 3 days onsite) Industry: Finance Salary: 35-40k per annum (DOE) The Role: We are seeking a Senior IT Support Analyst who will act as an escalation point for IT support issues, whilst getting involved with niche aspects of the company. Working as part of a team, in a busy environment, the job holder will be expected to handle a wide variety of support issues, from printer problems to issues with trading and market pricing applications, and everything in between. The job holder will be heavily involved in managing our Hyper-V / Virtualised server and PC estate, overseeing resource usage of Hyper-V hosts and SAN infrastructure. Responsibilities: Network troubleshooting/configuration (Cisco, routers, switches) Basic networking- DNS/DHCP, TCP/IP, LAN/WAN Supporting the Microsoft Office365 suite of applications Supporting SQL database Liaise with third-party support vendors, developers, and suppliers (comfortable conversating with Executives/Managers) Experience using Microsoft Azure Provide support face-to-face, over the phone, or via remote access (1st-3rd line) Supporting an active trading desk, back-office support staff, executives, and staff in our overseas offices Shift patterns: Early shift: 7am to 4pm Late shift: 10am to 7pm In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Systems Engineer is member of the IT Infrastructure team, responsible for both the delivery of infrastructure projects and the ongoing support of the client server infrastructure. The role focuses on ensuring the smooth operation, modernisation, and security of IT systems while contributing to various business-wide projects. This position is designed for IT professionals with previous experience in 2nd or 3rd-line infrastructure support within medium to large organisations. As an IT Systems Engineer, you will be instrumental in maintaining and enhancing the airport's IT infrastructure. Your role will involve the deployment of new technologies, improvement of existing systems, and ensuring that all operations align with industry best practices. This position offers a dynamic and challenging environment, perfect for those who are passionate about IT infrastructure and its critical role in business operations. KEY RESPONSIBILITIES AND ACCOUNT ABILITIES: Maintain and support our client's server infrastructure. Ensure the continuous operation of primary and disaster recovery data centres through regular health checks. Participate in infrastructure-related projects, ensuring they meet business objectives and time lines. Collaborate with other IT teams and business units to ensure successful project implementation. Enhance system reliability and security by adhering to and implementing industry best practices. Ensure all infrastructure components are updated, patched, and protected against security threats. Provide support for server, network, and related infrastructure issue troubleshoot complex technical problems, ensuring system availability and optimal performance. Identify opportunities to enhance infrastructure efficiency, reliability, and security. Stay informed of industry trends and emerging technologies to introduce innovative solutions. Maintain and secure the IT infrastructure, focusing on anti virus, firewalls, and endpoint protection. Provide escalation support to the Help desk team. Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated Provide out-of-hours support and maintenance when required. Responsibility for the health, safety and well being of yourself and colleagues in the workplace. QUALIFICATIONS REQUIRED: Minimum of 2 years in a similar role within a medium to large organization. Proficient in Microsoft Windows Server technologies and VMware virtualization. Strong understanding of networking concepts such as LAN/WAN, IPv4/IPv6, DNS, DHCP, IP addressing, VLAN, and QoS. Familiarity with Office 365, Azure, and other cloud platforms. Excellent troubleshooting skills for server, storage, and network issues. Experience supporting business-critical applications, managing backups and restores, patching servers, and monitoring infrastructure performance. Strong communication skills across all levels of the business. Must possess all relevant work permits for the UK and security clearances (DBS and CTC). Relevant Vendor training and certifications DESIRABLE: Experience supporting mission-critical cloud-based systems, particularly Azure. Knowledge of and experience with Palo Alto firewall configuration. Proficiency in Power Shell scripting. This role is ideal for an IT professional with a robust background in infrastructure management, strong troubleshooting skills, and a proactive approach to maintaining and improving IT systems. You should be comfortable working in a dynamic environment where infrastructure reliability and security are critical to business operations Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
May 15, 2025
Full time
IT Systems Engineer is member of the IT Infrastructure team, responsible for both the delivery of infrastructure projects and the ongoing support of the client server infrastructure. The role focuses on ensuring the smooth operation, modernisation, and security of IT systems while contributing to various business-wide projects. This position is designed for IT professionals with previous experience in 2nd or 3rd-line infrastructure support within medium to large organisations. As an IT Systems Engineer, you will be instrumental in maintaining and enhancing the airport's IT infrastructure. Your role will involve the deployment of new technologies, improvement of existing systems, and ensuring that all operations align with industry best practices. This position offers a dynamic and challenging environment, perfect for those who are passionate about IT infrastructure and its critical role in business operations. KEY RESPONSIBILITIES AND ACCOUNT ABILITIES: Maintain and support our client's server infrastructure. Ensure the continuous operation of primary and disaster recovery data centres through regular health checks. Participate in infrastructure-related projects, ensuring they meet business objectives and time lines. Collaborate with other IT teams and business units to ensure successful project implementation. Enhance system reliability and security by adhering to and implementing industry best practices. Ensure all infrastructure components are updated, patched, and protected against security threats. Provide support for server, network, and related infrastructure issue troubleshoot complex technical problems, ensuring system availability and optimal performance. Identify opportunities to enhance infrastructure efficiency, reliability, and security. Stay informed of industry trends and emerging technologies to introduce innovative solutions. Maintain and secure the IT infrastructure, focusing on anti virus, firewalls, and endpoint protection. Provide escalation support to the Help desk team. Ensure comprehensive documentation of procedures and keep system documentation, network diagrams, and support processes regularly updated Provide out-of-hours support and maintenance when required. Responsibility for the health, safety and well being of yourself and colleagues in the workplace. QUALIFICATIONS REQUIRED: Minimum of 2 years in a similar role within a medium to large organization. Proficient in Microsoft Windows Server technologies and VMware virtualization. Strong understanding of networking concepts such as LAN/WAN, IPv4/IPv6, DNS, DHCP, IP addressing, VLAN, and QoS. Familiarity with Office 365, Azure, and other cloud platforms. Excellent troubleshooting skills for server, storage, and network issues. Experience supporting business-critical applications, managing backups and restores, patching servers, and monitoring infrastructure performance. Strong communication skills across all levels of the business. Must possess all relevant work permits for the UK and security clearances (DBS and CTC). Relevant Vendor training and certifications DESIRABLE: Experience supporting mission-critical cloud-based systems, particularly Azure. Knowledge of and experience with Palo Alto firewall configuration. Proficiency in Power Shell scripting. This role is ideal for an IT professional with a robust background in infrastructure management, strong troubleshooting skills, and a proactive approach to maintaining and improving IT systems. You should be comfortable working in a dynamic environment where infrastructure reliability and security are critical to business operations Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Our client, a leading entity in the Defence & Security sector, is currently seeking a skilled Systems Centre Configuration Manager on a contract basis. This role involves managing and deploying software, operating systems, and security updates across a diverse Microsoft end-user and server estate. Key Responsibilities: Proactively package, test, and deploy software, operating systems, security patches, and updates. Maintain configuration documentation, participate in change management processes, and support end-user engineering tasks. Understand and input into desktop engineering standards, processes, and best practices. Conduct data analysis and design solutions to mitigate security vulnerabilities, improve compliance efficiency, and minimise downtime. Support and mentor colleagues in the use of relevant technology packages and industry standard procedures. Participate in the design and implementation of new IT infrastructure, ensuring secure-by-design and automate-by-default principles. Conduct 3rd line support and troubleshooting as required. Job Requirements: Expert understanding of MSI/MSIX technology, including transforms. Experience with Operating System Deployment (OSD) tools such as MDT and OS migrations (Windows 10 to Windows 11). Experience in packaging applications for Windows 10, Windows 11, and Windows Server platforms, with demonstrable experience in package defect remediation. Proficiency in SCCM, MECM, and EPM/Intune administration. Knowledge of Microsoft Group Policy Objects (GPOs). Scripting experience using BAT, PowerShell, and VB or C# scripts. Excellent written and verbal communication skills, with enthusiasm for IT service management. Self-motivated with a can-do attitude, comfortable working with ambiguity. Strong communication skills, both written and verbal. Adherence to company policies and procedures. Willingness to undertake additional reasonable duties as required for business operations. If you are a proactive and experienced Systems Centre Configuration Manager looking for a challenging role in the Defence & Security sector, we would love to hear from you. Apply now to join our client's dynamic team.
May 15, 2025
Contractor
Our client, a leading entity in the Defence & Security sector, is currently seeking a skilled Systems Centre Configuration Manager on a contract basis. This role involves managing and deploying software, operating systems, and security updates across a diverse Microsoft end-user and server estate. Key Responsibilities: Proactively package, test, and deploy software, operating systems, security patches, and updates. Maintain configuration documentation, participate in change management processes, and support end-user engineering tasks. Understand and input into desktop engineering standards, processes, and best practices. Conduct data analysis and design solutions to mitigate security vulnerabilities, improve compliance efficiency, and minimise downtime. Support and mentor colleagues in the use of relevant technology packages and industry standard procedures. Participate in the design and implementation of new IT infrastructure, ensuring secure-by-design and automate-by-default principles. Conduct 3rd line support and troubleshooting as required. Job Requirements: Expert understanding of MSI/MSIX technology, including transforms. Experience with Operating System Deployment (OSD) tools such as MDT and OS migrations (Windows 10 to Windows 11). Experience in packaging applications for Windows 10, Windows 11, and Windows Server platforms, with demonstrable experience in package defect remediation. Proficiency in SCCM, MECM, and EPM/Intune administration. Knowledge of Microsoft Group Policy Objects (GPOs). Scripting experience using BAT, PowerShell, and VB or C# scripts. Excellent written and verbal communication skills, with enthusiasm for IT service management. Self-motivated with a can-do attitude, comfortable working with ambiguity. Strong communication skills, both written and verbal. Adherence to company policies and procedures. Willingness to undertake additional reasonable duties as required for business operations. If you are a proactive and experienced Systems Centre Configuration Manager looking for a challenging role in the Defence & Security sector, we would love to hear from you. Apply now to join our client's dynamic team.
A growing Defence client of ours based in Romsey, Hampshire is currently in the market for a SCCM to join their team. In the role, you will be responsible for the proactive package, test, and deployment of software, OS, security patches, and updates to a varied Microsoft end-user device and server estate. Day to day duties include: Accountable for maintaining configuration documentation, participating in change management processes and supporting end-user engineering tasks. Understand and input into desktop engineering standards, processes and best practices Conduct data analysis and liaise with colleagues and stakeholders to design and implement solutions that mitigate security vulnerabilities, improve compliance efficiency and minimise working hours downtime. Support and mentor colleagues in the use of relevant technology packages and industry standard procedures. Participate in the design and implementation of new IT infrastructure, ensuring the principles of secure-by-design and automate-by-default are adhered-to for patching and updates Conduct 3rd line support and troubleshooting as required Skills required: Expert understanding of MSI/MSIX technology, including transforms. Operating System Deployment (OSD), including tools such as MDT plus experience of OS migrations (Windows 10 to Windows 11) Must have packaged applications for Windows 10, Windows 11 and equivalent Windows Server platforms. Demonstrable experience of package defect remediation required. SCCM, MECM and EPM/InTune administration Microsoft Group Policy Objects (GPOs) Scripting experience using BAT, PowerShell and VB, C# Scripts Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
May 15, 2025
Contractor
A growing Defence client of ours based in Romsey, Hampshire is currently in the market for a SCCM to join their team. In the role, you will be responsible for the proactive package, test, and deployment of software, OS, security patches, and updates to a varied Microsoft end-user device and server estate. Day to day duties include: Accountable for maintaining configuration documentation, participating in change management processes and supporting end-user engineering tasks. Understand and input into desktop engineering standards, processes and best practices Conduct data analysis and liaise with colleagues and stakeholders to design and implement solutions that mitigate security vulnerabilities, improve compliance efficiency and minimise working hours downtime. Support and mentor colleagues in the use of relevant technology packages and industry standard procedures. Participate in the design and implementation of new IT infrastructure, ensuring the principles of secure-by-design and automate-by-default are adhered-to for patching and updates Conduct 3rd line support and troubleshooting as required Skills required: Expert understanding of MSI/MSIX technology, including transforms. Operating System Deployment (OSD), including tools such as MDT plus experience of OS migrations (Windows 10 to Windows 11) Must have packaged applications for Windows 10, Windows 11 and equivalent Windows Server platforms. Demonstrable experience of package defect remediation required. SCCM, MECM and EPM/InTune administration Microsoft Group Policy Objects (GPOs) Scripting experience using BAT, PowerShell and VB, C# Scripts Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
CBSbutler Holdings Limited trading as CBSbutler
Romsey, Hampshire
SCCM Engineer - SC Cleared Rate: 515 a day (Inside IR35) Duration: 12 month initial contract Location: Southampton - on site 3 days a week + MSI / MSIX + SCCM MECM EPM Intune + Apps Packaging You will join an innovative defence consultancy as an SCCM Engineer, initially on a 12 month contract. Their corporate IT department is expanding as their business grows, currently supporting over 1000 users across National Security, Defence and Intelligence business units. This is a broad and sophisticated IT estate that requires our Systems Engineers to apply, hone and gain experience in diverse fields - from 'conventional' on-premises systems to cloud computing and 'air gapped' systems supplying diverse services to our customer base. Job Purpose & Key Responsibilities Responsible for the proactive package, test and deployment of software, OS, security patches, and updates to a varied Microsoft end-user device and server estate. Accountable for maintaining configuration documentation, participating in change management processes and supporting end user engineering tasks. Understand and input into desktop engineering standards, processes and best practices Conduct data analysis and liaise with colleagues and stakeholders to design and implement solutions that mitigate security vulnerabilities, improve compliance efficiency and minimise working hours downtime. Support and mentor colleagues in the use of relevant technology packages and industry standard procedures. Participate in the design and implementation of new IT infrastructure, ensuring the principles of secure-by-design and automate-by-default are adhered-to for patching and updates Conduct 3rd line support and troubleshooting as required Required skills & Experience Expert understanding of MSI/MSIX technology, including transforms. Operating System Deployment (OSD), including tools such as MDT plus experience of OS migrations (Windows 10 to Windows 11) Must have packaged applications for Windows 10, Windows 11 and equivalent Windows Server platforms. Demonstrable experience of package defect remediation required. SCCM, MECM and EPM/InTune administration Microsoft Group Policy Objects (GPOs) Scripting experience using BAT, PowerShell and VB, C# Scripts
May 15, 2025
Contractor
SCCM Engineer - SC Cleared Rate: 515 a day (Inside IR35) Duration: 12 month initial contract Location: Southampton - on site 3 days a week + MSI / MSIX + SCCM MECM EPM Intune + Apps Packaging You will join an innovative defence consultancy as an SCCM Engineer, initially on a 12 month contract. Their corporate IT department is expanding as their business grows, currently supporting over 1000 users across National Security, Defence and Intelligence business units. This is a broad and sophisticated IT estate that requires our Systems Engineers to apply, hone and gain experience in diverse fields - from 'conventional' on-premises systems to cloud computing and 'air gapped' systems supplying diverse services to our customer base. Job Purpose & Key Responsibilities Responsible for the proactive package, test and deployment of software, OS, security patches, and updates to a varied Microsoft end-user device and server estate. Accountable for maintaining configuration documentation, participating in change management processes and supporting end user engineering tasks. Understand and input into desktop engineering standards, processes and best practices Conduct data analysis and liaise with colleagues and stakeholders to design and implement solutions that mitigate security vulnerabilities, improve compliance efficiency and minimise working hours downtime. Support and mentor colleagues in the use of relevant technology packages and industry standard procedures. Participate in the design and implementation of new IT infrastructure, ensuring the principles of secure-by-design and automate-by-default are adhered-to for patching and updates Conduct 3rd line support and troubleshooting as required Required skills & Experience Expert understanding of MSI/MSIX technology, including transforms. Operating System Deployment (OSD), including tools such as MDT plus experience of OS migrations (Windows 10 to Windows 11) Must have packaged applications for Windows 10, Windows 11 and equivalent Windows Server platforms. Demonstrable experience of package defect remediation required. SCCM, MECM and EPM/InTune administration Microsoft Group Policy Objects (GPOs) Scripting experience using BAT, PowerShell and VB, C# Scripts
Solution Architect for Enterprise Technology Services Reporting to Director of Technology - Group and Client Services The Solutions Architect proactively and holistically leads and supports EA activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including applications, technologies, processes, and information), shared infrastructure services and shared application services. They understand the concepts of business goals, objectives and business outcomes, business capabilities, value-streams, and business processes and their importance in solution architecture. The solutions architect provides the necessary leadership, analysis and design tasks related to support the development of technology solutions to ensure that solutions meet business needs and align with architectural governance and standards. They create deliverables for managing the organization's portfolio of "to be" and "as is" solutions - including systems (applications, processes, information and technology), shared infrastructure services, and shared application services and components to enable and drive targeted business outcomes. This role will involve designing solutions in the fund administration industry, covering infrastructure and application integration for applications including Salesforce, Workday, Bank Clarity, Swift, Medius, FenX as well as data and integration platforms. There are multiple projects that will cover these areas, so broad experience across infrastructure and applications is essential. Key responsibilities: The Solution Architect will demonstrate competencies across four key dimensions: 1 - Interpret Business Needs Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes Example deliverables: requirements traceability document, business process/capability impact assessment, business process diagrams 2 - Assess Technology Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements / IT Strategy Supports product managers in end of life product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information Understands emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models Analyses the technology industry, competitors, and market trends, and determines their potential implications for a given solution Analyses the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify designs to accommodate the solutions architecture Example deliverables: Current state architecture documentation, vendor assessment for RFP, contribution to cost/benefit analysis, contributions to proof-of-concept implementation 3 - Apply Technology Leads evaluation, design and analysis for the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards Manages and develops the architecture for a broader scope of projects or products, working closely with application architects that manage and design architecture for a single project or product or initiative Develops a roadmap for the evolution of the enterprise solution portfolio from current to future state, as defined by the solutions architecture Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes Creates architectural designs to guide and contextualise solution development across products, services, projects, and systems, including applications, technologies, processes, and information Works closely with the program management office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle Provides consulting support to application architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture Provides deliverables like standard definitions, reference models and architecture designs to support architectural governance to assess the impact of new and ongoing technology investment on the business and IT estate Supports a community of practice (CoP), guiding and helping agile teams, product owners to align with the overall enterprise architecture governance and assurance Designs and directs the governance activities associated with ensuring solutions architecture assurance and compliance Defines the principles, guidelines, standards, and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision Skills & Experience: Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience Minimum of five years of experience in at least two IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development Exposure to multiple, diverse technologies, platforms, and processing environments Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt Experience working in a relevant industry is helpful, but not required. Experience developing architecture blueprints, strategies, and roadmaps Experience delivering presentations to senior-level executives and technical audiences Drive, passion, and enthusiasm for success and quality Presents a professional image in words, tone, and style Able to effectively deal with changing priorities or obstacles and to provide alternative options or solutions A team player the job holder will build strong relationships both within Aztec as well as with the suppliers and 3rd parties as required Resilience to cope with demands and tight timescales and remain calm under pressure Approachable, with ability to operate at all team levels Pragmatic, problem solver, willing to solve problems or seek out required resolution Initiative and problem solving: identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational We will provide the training in house for relevant technical knowledge and soft skills to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
May 15, 2025
Full time
Solution Architect for Enterprise Technology Services Reporting to Director of Technology - Group and Client Services The Solutions Architect proactively and holistically leads and supports EA activities that guide the development and management of a portfolio of solutions. Solutions include projects, systems (including applications, technologies, processes, and information), shared infrastructure services and shared application services. They understand the concepts of business goals, objectives and business outcomes, business capabilities, value-streams, and business processes and their importance in solution architecture. The solutions architect provides the necessary leadership, analysis and design tasks related to support the development of technology solutions to ensure that solutions meet business needs and align with architectural governance and standards. They create deliverables for managing the organization's portfolio of "to be" and "as is" solutions - including systems (applications, processes, information and technology), shared infrastructure services, and shared application services and components to enable and drive targeted business outcomes. This role will involve designing solutions in the fund administration industry, covering infrastructure and application integration for applications including Salesforce, Workday, Bank Clarity, Swift, Medius, FenX as well as data and integration platforms. There are multiple projects that will cover these areas, so broad experience across infrastructure and applications is essential. Key responsibilities: The Solution Architect will demonstrate competencies across four key dimensions: 1 - Interpret Business Needs Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise solution designs and change requirements to drive the organization's targeted business outcomes Example deliverables: requirements traceability document, business process/capability impact assessment, business process diagrams 2 - Assess Technology Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements / IT Strategy Supports product managers in end of life product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information Understands emerging technology trends and disruptions and their practical application to enable new and evolving business and operating models Analyses the technology industry, competitors, and market trends, and determines their potential implications for a given solution Analyses the business-IT environment to detect critical deficiencies, legacy, and technical debt, and recommends solutions for improvement Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify designs to accommodate the solutions architecture Example deliverables: Current state architecture documentation, vendor assessment for RFP, contribution to cost/benefit analysis, contributions to proof-of-concept implementation 3 - Apply Technology Leads evaluation, design and analysis for the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards Manages and develops the architecture for a broader scope of projects or products, working closely with application architects that manage and design architecture for a single project or product or initiative Develops a roadmap for the evolution of the enterprise solution portfolio from current to future state, as defined by the solutions architecture Acts as a consultant on a broad range of technologies, platforms, and vendor offerings to drive targeted business outcomes Creates architectural designs to guide and contextualise solution development across products, services, projects, and systems, including applications, technologies, processes, and information Works closely with the program management office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle Provides consulting support to application architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture Provides deliverables like standard definitions, reference models and architecture designs to support architectural governance to assess the impact of new and ongoing technology investment on the business and IT estate Supports a community of practice (CoP), guiding and helping agile teams, product owners to align with the overall enterprise architecture governance and assurance Designs and directs the governance activities associated with ensuring solutions architecture assurance and compliance Defines the principles, guidelines, standards, and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision Skills & Experience: Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience Minimum of five years of experience in at least two IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development Exposure to multiple, diverse technologies, platforms, and processing environments Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt Experience working in a relevant industry is helpful, but not required. Experience developing architecture blueprints, strategies, and roadmaps Experience delivering presentations to senior-level executives and technical audiences Drive, passion, and enthusiasm for success and quality Presents a professional image in words, tone, and style Able to effectively deal with changing priorities or obstacles and to provide alternative options or solutions A team player the job holder will build strong relationships both within Aztec as well as with the suppliers and 3rd parties as required Resilience to cope with demands and tight timescales and remain calm under pressure Approachable, with ability to operate at all team levels Pragmatic, problem solver, willing to solve problems or seek out required resolution Initiative and problem solving: identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent communication: communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational We will provide the training in house for relevant technical knowledge and soft skills to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London). What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring. Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines. Automation: Develop PowerShell scripts to streamline operations and boost efficiency. Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response. Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings. Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills. Salary & Benefits: Salary between 30-35k dependant on experience, plus excellent benefits including: Private Healthcare Package through BUPA Death in Service (4 x salary) Group Income Protection 23 days holiday per year plus bank holidays First class reward and recognition initiatives Discounted gym membership
May 13, 2025
Full time
Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London). What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring. Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines. Automation: Develop PowerShell scripts to streamline operations and boost efficiency. Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response. Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings. Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills. Salary & Benefits: Salary between 30-35k dependant on experience, plus excellent benefits including: Private Healthcare Package through BUPA Death in Service (4 x salary) Group Income Protection 23 days holiday per year plus bank holidays First class reward and recognition initiatives Discounted gym membership
Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London). What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring. Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines. Automation: Develop PowerShell scripts to streamline operations and boost efficiency. Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response. Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings. Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills. Salary & Benefits: Salary between 30-35k dependant on experience, plus excellent benefits including: Private Healthcare Package through BUPA Death in Service (4 x salary) Group Income Protection 23 days holiday per year plus bank holidays First class reward and recognition initiatives Discounted gym membership
May 13, 2025
Full time
Our client are seeking an experienced 3rd Line IT Operations Engineer to join them on a permanent basis. You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London). What you'll be doing: Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring. Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines. Automation: Develop PowerShell scripts to streamline operations and boost efficiency. Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response. Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings. Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development. What we're looking for: Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills. Salary & Benefits: Salary between 30-35k dependant on experience, plus excellent benefits including: Private Healthcare Package through BUPA Death in Service (4 x salary) Group Income Protection 23 days holiday per year plus bank holidays First class reward and recognition initiatives Discounted gym membership
IT Infrastructure Support Engineer, Kidlington, £38,000 - £45,000 Our client are a leading consultancy business in their field with around 1,200 staff across multiple sites. They are seeking an Infrastructure Engineer to support cutting edge hardware, software and infrastructure technologies, this role is a mixture of 3rd Line/infrastructure support and system maintenance tasks. It requires the engineer to be flexible, agile and resourceful. Good communication skills are essential as are an attention to detail, the quality of your work must be exceptional. The responsibilities of the IT Infrastructure Support Engineer role are: Working with the Service Desk team on escalated issues, support, and knowledge transfer Administer and maintain network and infrastructure Administer the VMware infrastructure and SANs Monitor and troubleshoot server and network performance Creation and maintenance of high-quality documentation, manuals and procedures Carry out site visits as required Applies knowledge of Information Security to ensure all company data and systems are kept safe from threats The ideal IT Infrastructure Support Engineer will possess experience of the following: Security Infrastructure Cyber Security best practices Windows Desktop environments, including the latest Windows Version Windows Server OS Microsoft 365 Cloud Platform Networking systems and services Virtualisation technologies such as VMware / Hyper-V Information Security best practices ITIL best practices Backup and DR systems On premise AD and Cloud Entra ID Environments You will also benefit from any experience of the following: Microsoft SCCM and Microsoft Intune for software/OS deployment Intune MDM Device Management Sophos Systems such as Cloud management, MDR, Firewalls and Access Points Cloud hosting platforms such as Microsoft Azure and Cloud Antivirus Apple iOS, iPadOS and MacOS technologies Linux/Unix systems Cyber Essentials Plus ISO27001, Cyber Essentials Plus MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
May 13, 2025
Full time
IT Infrastructure Support Engineer, Kidlington, £38,000 - £45,000 Our client are a leading consultancy business in their field with around 1,200 staff across multiple sites. They are seeking an Infrastructure Engineer to support cutting edge hardware, software and infrastructure technologies, this role is a mixture of 3rd Line/infrastructure support and system maintenance tasks. It requires the engineer to be flexible, agile and resourceful. Good communication skills are essential as are an attention to detail, the quality of your work must be exceptional. The responsibilities of the IT Infrastructure Support Engineer role are: Working with the Service Desk team on escalated issues, support, and knowledge transfer Administer and maintain network and infrastructure Administer the VMware infrastructure and SANs Monitor and troubleshoot server and network performance Creation and maintenance of high-quality documentation, manuals and procedures Carry out site visits as required Applies knowledge of Information Security to ensure all company data and systems are kept safe from threats The ideal IT Infrastructure Support Engineer will possess experience of the following: Security Infrastructure Cyber Security best practices Windows Desktop environments, including the latest Windows Version Windows Server OS Microsoft 365 Cloud Platform Networking systems and services Virtualisation technologies such as VMware / Hyper-V Information Security best practices ITIL best practices Backup and DR systems On premise AD and Cloud Entra ID Environments You will also benefit from any experience of the following: Microsoft SCCM and Microsoft Intune for software/OS deployment Intune MDM Device Management Sophos Systems such as Cloud management, MDR, Firewalls and Access Points Cloud hosting platforms such as Microsoft Azure and Cloud Antivirus Apple iOS, iPadOS and MacOS technologies Linux/Unix systems Cyber Essentials Plus ISO27001, Cyber Essentials Plus MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (url removed) or call (phone number removed) Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 09, 2025
Full time
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (url removed) or call (phone number removed) Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (url removed) or call (phone number removed) Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 09, 2025
Full time
One of my long-standing clients is hiring for an exciting new opportunity, they provide infrastructure, WiFi leased line internet managed switch infrastructure and VoIP telephony to over 10,000 clients in the UKs flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability. The senior support engineer plays a pivotal role in supporting key customers. You will be providing in depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approx. 3 days p/w on-site but also comes with the opportunity to travel to customer sites and get involved with project work and installs including the potential for overtime. Must have skills/experience: Experience working throughout various levels or IT helpdesks from 1st - 3rd line support Strong focus on networking Experience troubleshooting routers, switches, firewalls In-Depth understand of network infrastructure Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki Strong communications skills Beneficial skills: Advanced level network diagnostics, experience with wireshark and/or similar technology Experience in a systems integrator or similar IT company managing wireless network infrastructure Experience supporting clients across Europe Experience with infrastructure Wi-Fi design/installation/support Experience with installing networking equipment to a corporate environment To apply or hear more, please contact (url removed) or call (phone number removed) Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
CBSbutler Holdings Limited trading as CBSbutler
Romsey, Hampshire
SCCM Engineer - SC Cleared + 515 a day (Inside IR35) + 12 months + +Hybrid working on site in Southampton - on site 3 days a week Skills: + SCCM MECM EPM Intune + Apps Packaging +SC clearance Job Purpose & Key Responsibilities Responsible for the proactive package, test and deployment of software, OS, security patches, and updates to a varied Microsoft end-user device and server estate. Accountable for maintaining configuration documentation, participating in change management processes and supporting end user engineering tasks. Understand and input into desktop engineering standards, processes and best practices Conduct data analysis and liaise with colleagues and stakeholders to design and implement solutions that mitigate security vulnerabilities, improve compliance efficiency and minimise working hours downtime. Support and mentor colleagues in the use of relevant technology packages and industry standard procedures. Participate in the design and implementation of new IT infrastructure, ensuring the principles of secure-by-design and automate-by-default are adhered-to for patching and updates Conduct 3rd line support and troubleshooting as required Required skills & Experience Expert understanding of MSI/MSIX technology, including transforms. Operating System Deployment (OSD), including tools such as MDT plus experience of OS migrations (Windows 10 to Windows 11) Must have packaged applications for Windows 10, Windows 11 and equivalent Windows Server platforms. Demonstrable experience of package defect remediation required. SCCM, MECM and EPM/InTune administration Microsoft Group Policy Objects (GPOs) Scripting experience using BAT, PowerShell and VB, C# Scripts If you'd like to discuss this SCCM Engineer opportunity in more detail, please send your updated CV to (url removed)
May 01, 2025
Contractor
SCCM Engineer - SC Cleared + 515 a day (Inside IR35) + 12 months + +Hybrid working on site in Southampton - on site 3 days a week Skills: + SCCM MECM EPM Intune + Apps Packaging +SC clearance Job Purpose & Key Responsibilities Responsible for the proactive package, test and deployment of software, OS, security patches, and updates to a varied Microsoft end-user device and server estate. Accountable for maintaining configuration documentation, participating in change management processes and supporting end user engineering tasks. Understand and input into desktop engineering standards, processes and best practices Conduct data analysis and liaise with colleagues and stakeholders to design and implement solutions that mitigate security vulnerabilities, improve compliance efficiency and minimise working hours downtime. Support and mentor colleagues in the use of relevant technology packages and industry standard procedures. Participate in the design and implementation of new IT infrastructure, ensuring the principles of secure-by-design and automate-by-default are adhered-to for patching and updates Conduct 3rd line support and troubleshooting as required Required skills & Experience Expert understanding of MSI/MSIX technology, including transforms. Operating System Deployment (OSD), including tools such as MDT plus experience of OS migrations (Windows 10 to Windows 11) Must have packaged applications for Windows 10, Windows 11 and equivalent Windows Server platforms. Demonstrable experience of package defect remediation required. SCCM, MECM and EPM/InTune administration Microsoft Group Policy Objects (GPOs) Scripting experience using BAT, PowerShell and VB, C# Scripts If you'd like to discuss this SCCM Engineer opportunity in more detail, please send your updated CV to (url removed)
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 27, 2025
Full time
Job Title: 2nd Line Engineer Location: Chester, Cheshire Salary: 31,000 - 36,000 DOE Our client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day: Provide 2nd Line IT Support to a range of clients via remote tools, calls and emails Handling escalations from 1st line team Assist in maintaining on-site servers including AD servers Management and support of VoIP technologies Support disaster recovery and backup systems Provide advanced troubleshooting and resolution for network and system issues. Manage, configure and maintain client infrastructure, including servers, networks, firewalls etc Assist with 3rd line engineers to deliver IT strategies The ideal candidate will have experience with: Active Directory & Group Policies Office 365 & Applications On-prem Servers - Management (AD Servers/remote desktop servers) Backup Solutions / Disaster Recovery Cloud technologies and/or migrations - AWS /Azure / Entra Networks - Routers, Switches, Firewalls VoIP / Telephony Systems Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If the role sounds like something you are interested in and you have the required skills, then please apply ASAP for immediate consideration. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
The team you'll be working with: You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit. What you'll be doing: The role expects you to work on your own and as part of the greater team to deliver a successful and always improving service to our customer. You will be responsible for: Technical: Driving high levels of customer service and satisfaction. Provide first class face to face support via Tech Bar locations. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices at different locations as and when required. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 10/11 OS related issues and mobile devices (iOS). Meeting room service and daily checks. Assisting with all new Starters and Leaver accounts. Ensure appropriate and up-to-date documentation is maintained at all times. Administrative: Deliver to committed SLAs and KPIs for the service. Manage individual incident and request queues in the ITSM tool, to ensure speedy resolution. Manage EUC Workplace requests and liaise with onsite and offshore NTT DATA colleagues, CLIENT teams, and 3rd parties in ensuring quality service delivery to CLIENT, and bring failing requests to the attention of the Desktop Team Leaders. Management of resolution through third parties contracted to provide support for systems. Develop sound knowledge of all IT processes. Ensure that all legal and legislative requirements in relation to IT are adhered to and followed. On an ongoing basis, identify activities that can be performed by first line support - document and hand-over detailed instructions to the NTT DATA Service Desk. Ensure day-to-day activities and processes are documented and uploaded on a central repository (adopted by the service) and shared with other NTT DATA colleagues. Maintain and update the knowledge base and other tools on a regular basis - detailing known issues & their work-around detailing common/recurring issues & resolution steps. Strictly adhere to NTT DATA and Client policies, processes and guidelines - including timesheet submission, leave communication/logging, the Security Management Plan etc. Maintenance of records and documentation. Manage asset stock levels within the ITSM tool (ServiceNow). Customer / User: Provide first class customer service via the onsite Tech Bar to all company users. Manage the handling and communication between the Company user base and EUC process from initial point of contact through to notification of resolution. Contribute towards Continual Service Improvement by delivering the actions of the Continual Service Improvement Plan and contribute towards the development and revision of the plan managed by the NTT DATA Service Delivery Manager. Understand the applicable scope, roles and responsibilities detailed in the contract and carry out the outlined activities efficiently on a day to day basis. Participate in cross-training sessions across NTT DATA supported services and develop skills to enable support of other services. Participate in project meetings and provide operational inputs and consultancy. Ensure operational requirements are delivered and formal hand-over is completed before projects go live. Highlight any operational risks, concerns or issues to the NTT DATA Service Delivery Manager or Team Lead as early as possible. Be able to travel to other local sites as and when required. What experience you'll bring: Joining our Modern Workplace team, you will be responsible for providing first class customer service in alignment with developing your technical skills to fulfil as many first time fixes as possible for our clients. Being proactive in nature, you will look at highlighting to senior colleagues where improvements can be made and or potential issues and their related resolutions. Utilising the experience you will receive through your day to day activities, you will look to show and develop your skills and adapt to emerging technologies used within the EUC estate. As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting. Your attention to detail will maintain the high standards set around the documentation that is created and maintained by the team. Wanting to progress your career will be a primary motivation for you which NTT DATA will work with you to achieve your aspirations. Who we are: We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network. For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK NTT DATA What we'll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. You can find more information about NTT DATA UK & Ireland here: We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team. Back to search Email to a friend Apply now
Apr 24, 2025
Full time
The team you'll be working with: You will be joining this rapidly growing service line responsible for all EUC and Managed Service contracts to all of our customers across all sectors. We cover Service Operations and service desk, AMO, Cloud technology and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, Cloud, service desk, EUC tools and technologies. We are passionate about delivery and live the NTT DATA values in parallel with a healthy work / life balance and a great team spirit. What you'll be doing: The role expects you to work on your own and as part of the greater team to deliver a successful and always improving service to our customer. You will be responsible for: Technical: Driving high levels of customer service and satisfaction. Provide first class face to face support via Tech Bar locations. Manage Incidents and Service Requests assigned via the Service Desk toolset, ensuring SLA and KPI compliance. Manage EUC stock levels and provide weekly reports to senior engineers. Provide remote and hands-on support for end user computing software and devices at different locations as and when required. Ensure excellent verbal and written communications are applied at all times. Build, install, troubleshoot and repair Windows 10/11 OS related issues and mobile devices (iOS). Meeting room service and daily checks. Assisting with all new Starters and Leaver accounts. Ensure appropriate and up-to-date documentation is maintained at all times. Administrative: Deliver to committed SLAs and KPIs for the service. Manage individual incident and request queues in the ITSM tool, to ensure speedy resolution. Manage EUC Workplace requests and liaise with onsite and offshore NTT DATA colleagues, CLIENT teams, and 3rd parties in ensuring quality service delivery to CLIENT, and bring failing requests to the attention of the Desktop Team Leaders. Management of resolution through third parties contracted to provide support for systems. Develop sound knowledge of all IT processes. Ensure that all legal and legislative requirements in relation to IT are adhered to and followed. On an ongoing basis, identify activities that can be performed by first line support - document and hand-over detailed instructions to the NTT DATA Service Desk. Ensure day-to-day activities and processes are documented and uploaded on a central repository (adopted by the service) and shared with other NTT DATA colleagues. Maintain and update the knowledge base and other tools on a regular basis - detailing known issues & their work-around detailing common/recurring issues & resolution steps. Strictly adhere to NTT DATA and Client policies, processes and guidelines - including timesheet submission, leave communication/logging, the Security Management Plan etc. Maintenance of records and documentation. Manage asset stock levels within the ITSM tool (ServiceNow). Customer / User: Provide first class customer service via the onsite Tech Bar to all company users. Manage the handling and communication between the Company user base and EUC process from initial point of contact through to notification of resolution. Contribute towards Continual Service Improvement by delivering the actions of the Continual Service Improvement Plan and contribute towards the development and revision of the plan managed by the NTT DATA Service Delivery Manager. Understand the applicable scope, roles and responsibilities detailed in the contract and carry out the outlined activities efficiently on a day to day basis. Participate in cross-training sessions across NTT DATA supported services and develop skills to enable support of other services. Participate in project meetings and provide operational inputs and consultancy. Ensure operational requirements are delivered and formal hand-over is completed before projects go live. Highlight any operational risks, concerns or issues to the NTT DATA Service Delivery Manager or Team Lead as early as possible. Be able to travel to other local sites as and when required. What experience you'll bring: Joining our Modern Workplace team, you will be responsible for providing first class customer service in alignment with developing your technical skills to fulfil as many first time fixes as possible for our clients. Being proactive in nature, you will look at highlighting to senior colleagues where improvements can be made and or potential issues and their related resolutions. Utilising the experience you will receive through your day to day activities, you will look to show and develop your skills and adapt to emerging technologies used within the EUC estate. As a people person, you'll use core customer service skills and ability to communicate confidently to articulate issues and resolutions to all different layers of stakeholders within the clients you will be supporting. Your attention to detail will maintain the high standards set around the documentation that is created and maintained by the team. Wanting to progress your career will be a primary motivation for you which NTT DATA will work with you to achieve your aspirations. Who we are: We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network. For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK NTT DATA What we'll offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. You can find more information about NTT DATA UK & Ireland here: We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team. Back to search Email to a friend Apply now
Join a UK-based MSP/MSSP, passionate about delivering exceptional IT services and solutions. With a team which thrives on collaboration, innovation, and ensuring their clients succeed through technology. As a part of the team, you ll work in a fast-paced, engaging environment where you ll have the opportunity to grow your skills and advance your career. Overview Are you a driven 2nd Line Support Engineer with IT MSP experience looking to join a dynamic Service Desk team. The successful candidate will work alongside other Service Desk members to provide advanced technical support to clients, resolving escalated incidents and ensuring seamless IT operations for businesses of all sizes. This role is ideal for an engineer with a passion for troubleshooting, delivering outstanding customer service, and working with a variety of technologies in a fast-paced MSP/MSSP environment. Key Responsibilities Incident and Service Request Management Act as a primary escalation point for 1st Line Support Engineers for technical issues requiring advanced troubleshooting. Diagnose, troubleshoot, and resolve complex technical incidents related to desktops, servers, networks, and cloud services. Handle and resolve service requests efficiently while meeting or exceeding SLAs. Technical Support Provide support for a wide range of client environments, including Windows Server, Microsoft 365, networking equipment, and business-critical applications. Perform root cause analysis for recurring incidents and implement permanent solutions. Maintain, monitor, and configure IT infrastructure, including servers, storage devices, switches, and firewalls. Collaboration and Escalations Work closely with the Service Desk Team Leader to ensure high levels of service delivery. Collaborate with Solutions Engineers and Pre-Sales/3rd Line Engineers for more complex client requirements or escalations. Provide technical guidance to 1st Line Support Engineers, assisting with their development and knowledge growth. Documentation and Reporting Ensure all tickets, incidents, and requests are fully documented in the ticketing system. Maintain accurate and up-to-date client documentation, including infrastructure diagrams and asset inventories. Contribute to internal knowledge bases, ensuring the team has access to comprehensive troubleshooting resources. Required Skills and Experience Technical Skills: Operating Systems: Proficient in Microsoft Windows 10/11 and Windows Server (2016/2019/2022), MacOS. Cloud Platforms: Strong experience with Microsoft 365 administration, including Exchange Online, SharePoint, and Teams. Networking: Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and VPNs. Troubleshooting: Proficient in diagnosing and resolving issues related to hardware, software, and networks. Security: Awareness of cybersecurity principles, antivirus tools, and access control best practices. Remote Monitoring Tools: Experience with RMM (Remote Monitoring and Management) platforms and ticketing systems. Soft Skills: Excellent problem-solving and analytical thinking abilities. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Highly organised with the ability to prioritise tasks effectively in a fast-paced environment. Exceptional customer service skills and a proactive, solution-focused mindset. Experience: Minimum 2+ years of experience in a 2nd Line IT Support role. Experience working within an MSP or MSSP environment. Proven ability to work with and troubleshoot Apple and Windows-based systems, Microsoft 365, and networking environments. Certifications (Desirable): CompTIA Network+ / Security+ Microsoft Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Any additional certifications in cybersecurity or cloud platforms (e.g., AWS, Azure) WE CANNOT OFFER SPONSOPSHIP AT THIS OR ANY TIME
Mar 18, 2025
Full time
Join a UK-based MSP/MSSP, passionate about delivering exceptional IT services and solutions. With a team which thrives on collaboration, innovation, and ensuring their clients succeed through technology. As a part of the team, you ll work in a fast-paced, engaging environment where you ll have the opportunity to grow your skills and advance your career. Overview Are you a driven 2nd Line Support Engineer with IT MSP experience looking to join a dynamic Service Desk team. The successful candidate will work alongside other Service Desk members to provide advanced technical support to clients, resolving escalated incidents and ensuring seamless IT operations for businesses of all sizes. This role is ideal for an engineer with a passion for troubleshooting, delivering outstanding customer service, and working with a variety of technologies in a fast-paced MSP/MSSP environment. Key Responsibilities Incident and Service Request Management Act as a primary escalation point for 1st Line Support Engineers for technical issues requiring advanced troubleshooting. Diagnose, troubleshoot, and resolve complex technical incidents related to desktops, servers, networks, and cloud services. Handle and resolve service requests efficiently while meeting or exceeding SLAs. Technical Support Provide support for a wide range of client environments, including Windows Server, Microsoft 365, networking equipment, and business-critical applications. Perform root cause analysis for recurring incidents and implement permanent solutions. Maintain, monitor, and configure IT infrastructure, including servers, storage devices, switches, and firewalls. Collaboration and Escalations Work closely with the Service Desk Team Leader to ensure high levels of service delivery. Collaborate with Solutions Engineers and Pre-Sales/3rd Line Engineers for more complex client requirements or escalations. Provide technical guidance to 1st Line Support Engineers, assisting with their development and knowledge growth. Documentation and Reporting Ensure all tickets, incidents, and requests are fully documented in the ticketing system. Maintain accurate and up-to-date client documentation, including infrastructure diagrams and asset inventories. Contribute to internal knowledge bases, ensuring the team has access to comprehensive troubleshooting resources. Required Skills and Experience Technical Skills: Operating Systems: Proficient in Microsoft Windows 10/11 and Windows Server (2016/2019/2022), MacOS. Cloud Platforms: Strong experience with Microsoft 365 administration, including Exchange Online, SharePoint, and Teams. Networking: Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs, and VPNs. Troubleshooting: Proficient in diagnosing and resolving issues related to hardware, software, and networks. Security: Awareness of cybersecurity principles, antivirus tools, and access control best practices. Remote Monitoring Tools: Experience with RMM (Remote Monitoring and Management) platforms and ticketing systems. Soft Skills: Excellent problem-solving and analytical thinking abilities. Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. Highly organised with the ability to prioritise tasks effectively in a fast-paced environment. Exceptional customer service skills and a proactive, solution-focused mindset. Experience: Minimum 2+ years of experience in a 2nd Line IT Support role. Experience working within an MSP or MSSP environment. Proven ability to work with and troubleshoot Apple and Windows-based systems, Microsoft 365, and networking environments. Certifications (Desirable): CompTIA Network+ / Security+ Microsoft Certified: Modern Desktop Administrator Associate or Azure Administrator Associate Any additional certifications in cybersecurity or cloud platforms (e.g., AWS, Azure) WE CANNOT OFFER SPONSOPSHIP AT THIS OR ANY TIME
