Purpose of Job The Analyst is a member of the Capital & Financial Markets Development ("CFMD") team, which is responsible for handling all aspects of the development of financial and capital markets in the EBRD Countries of Operation ("COOs") including the provision of transaction support, engagement in policy dialogue, and capacity building. The role contributes to the delivery of new product development activities and entails collaboration with bankers in the FI and sector banking teams to generate origination opportunities which further expand capital markets activity within the EBRD's COOs. The role reports to the Associate Director, Head of Capital Market Products, CFMD, but will support a range of activities across the wider CFMD team. Accountabilities & Responsibilities Diagnostic and analytical work: Conduct analysis of financial and capital markets in the Bank's COOs, including efficiency and liquidity in domestic money, foreign exchange, fixed income, equity markets, etc.; Ensure the accuracy and consistency of CFMD country needs assessments and other reports; Update in a timely manner and help improve existing EBRD databases related to financial sector and capital markets development with particular focus on country assessments and transition assessments of relevant Banking projects and result measurement; Contribute to the compilation of detailed information regarding the team's activities to enable quick access to data as well as policy and briefing materials; Produce analytical reports that adequately analyse financial and capital markets development issues such as the current state of local markets in terms of institutions, market infrastructure and the regulatory environment observed during country needs assessments; Provide data input and collection from various sources and ensure that feedback received from any follow-up engagement is adequately reflected in final country needs assessment reports. Policy dialogue and Technical Coordination management: Support the preparation of the CFMD team's policy and briefing materials with strong focus on dynamics in the COOs' financial sectors and capital markets with the view to developing productive policy dialogue and ensuring follow-up activities related to the team's policy advice; Assess and follow up on financial/capital market development needs and reforms of the EBRD COOs to achieve more sustainable domestic capital markets; Support CFMD related TC to ensure assigned tasks are managed in a timely manner to meet the agreed requirements and ensure all administrative activities are completed on time; Help draft progress and final reports related to TC projects. Transaction design and support: Assist senior team members in designing specific banking transactions with capital markets and local currency relevance to maximise the capital markets development impact of EBRD investments; Contribute to the preparation of project proposals. Capacity building: Assist in organising and participating in CFMD related workshops and conferences to strengthen knowledge sharing among the CFMD team members as well as across the EBRD; Liaise with other CFMD team members to raise awareness of the CFMD activities, to ensure knowledge gained from various CFMD activities is stored in an organised manner and disseminated effectively across the EBRD to support institutional learning and knowledge building; Contribute to development of CFMD internal and external communications; Provide support to other CFMD team members in developing relationships with relevant external counterparts and agencies; Support senior team members in increasing CFMD's visibility inside and outside the Bank by preparing drafts of articles, presentations, speeches and other materials as required. Knowledge, Skills, Experience & Qualifications Degree in Finance, Economics, Law, Accounting or related fields. Some prior experience of capital markets would be beneficial; Comfortable operating in a multi-cultural environment and with an interest and motivation for the Bank's mission. Strong writing and presentation skills; Strong analytical mind and research skills: an ability to interpret financial data and design/develop models, databases and presentations, must be able to research various capital markets development topics with minimum supervision; a curious and analytical mind is needed to question habits and current methods, and to generate imaginative and innovative ideas; must be able to articulate observations and arguments in a convincing and concise manner; Strong organisational skills: must be able to undertake multiple and wide ranging tasks concurrently; ability to deliver quality outputs within often tight deadlines; prior experience organising conferences, seminars, workshops, etc. would be a plus; Strong writing and presentation skills: previous experience in producing policy notes, assessment reports and thematic reports in banks, consultant firms or other international organisations with a development mandate is a plus; Computer literate with excellent Excel and PowerPoint skills; ability to utilize modern tools for agile working and collaboration of remote teams. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). Job Segment: Sustainability, Bank, Banking, Equity, Law, Energy, Finance, Legal
May 17, 2025
Full time
Purpose of Job The Analyst is a member of the Capital & Financial Markets Development ("CFMD") team, which is responsible for handling all aspects of the development of financial and capital markets in the EBRD Countries of Operation ("COOs") including the provision of transaction support, engagement in policy dialogue, and capacity building. The role contributes to the delivery of new product development activities and entails collaboration with bankers in the FI and sector banking teams to generate origination opportunities which further expand capital markets activity within the EBRD's COOs. The role reports to the Associate Director, Head of Capital Market Products, CFMD, but will support a range of activities across the wider CFMD team. Accountabilities & Responsibilities Diagnostic and analytical work: Conduct analysis of financial and capital markets in the Bank's COOs, including efficiency and liquidity in domestic money, foreign exchange, fixed income, equity markets, etc.; Ensure the accuracy and consistency of CFMD country needs assessments and other reports; Update in a timely manner and help improve existing EBRD databases related to financial sector and capital markets development with particular focus on country assessments and transition assessments of relevant Banking projects and result measurement; Contribute to the compilation of detailed information regarding the team's activities to enable quick access to data as well as policy and briefing materials; Produce analytical reports that adequately analyse financial and capital markets development issues such as the current state of local markets in terms of institutions, market infrastructure and the regulatory environment observed during country needs assessments; Provide data input and collection from various sources and ensure that feedback received from any follow-up engagement is adequately reflected in final country needs assessment reports. Policy dialogue and Technical Coordination management: Support the preparation of the CFMD team's policy and briefing materials with strong focus on dynamics in the COOs' financial sectors and capital markets with the view to developing productive policy dialogue and ensuring follow-up activities related to the team's policy advice; Assess and follow up on financial/capital market development needs and reforms of the EBRD COOs to achieve more sustainable domestic capital markets; Support CFMD related TC to ensure assigned tasks are managed in a timely manner to meet the agreed requirements and ensure all administrative activities are completed on time; Help draft progress and final reports related to TC projects. Transaction design and support: Assist senior team members in designing specific banking transactions with capital markets and local currency relevance to maximise the capital markets development impact of EBRD investments; Contribute to the preparation of project proposals. Capacity building: Assist in organising and participating in CFMD related workshops and conferences to strengthen knowledge sharing among the CFMD team members as well as across the EBRD; Liaise with other CFMD team members to raise awareness of the CFMD activities, to ensure knowledge gained from various CFMD activities is stored in an organised manner and disseminated effectively across the EBRD to support institutional learning and knowledge building; Contribute to development of CFMD internal and external communications; Provide support to other CFMD team members in developing relationships with relevant external counterparts and agencies; Support senior team members in increasing CFMD's visibility inside and outside the Bank by preparing drafts of articles, presentations, speeches and other materials as required. Knowledge, Skills, Experience & Qualifications Degree in Finance, Economics, Law, Accounting or related fields. Some prior experience of capital markets would be beneficial; Comfortable operating in a multi-cultural environment and with an interest and motivation for the Bank's mission. Strong writing and presentation skills; Strong analytical mind and research skills: an ability to interpret financial data and design/develop models, databases and presentations, must be able to research various capital markets development topics with minimum supervision; a curious and analytical mind is needed to question habits and current methods, and to generate imaginative and innovative ideas; must be able to articulate observations and arguments in a convincing and concise manner; Strong organisational skills: must be able to undertake multiple and wide ranging tasks concurrently; ability to deliver quality outputs within often tight deadlines; prior experience organising conferences, seminars, workshops, etc. would be a plus; Strong writing and presentation skills: previous experience in producing policy notes, assessment reports and thematic reports in banks, consultant firms or other international organisations with a development mandate is a plus; Computer literate with excellent Excel and PowerPoint skills; ability to utilize modern tools for agile working and collaboration of remote teams. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). Job Segment: Sustainability, Bank, Banking, Equity, Law, Energy, Finance, Legal
Cloud Services - Wintel Engineer Milton Keynes - hybrid (3 days in the office) 50,000 - 60,000 with excellent benefits to include: 10% bonus, 27 days annual leave plus bank holidays, paid parking and more! Monday - Friday 9am-5pm (potential of on-call rota in the future) Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you! The Microsoft Team is the catalyst to provide further services to both new and existing clients with infrastructure in the Azure Cloud; As a Senior Engineer within the team, you will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support O365 Administration and Support SharePoint Support Azure Administration/Support Routing/Switching TCP/IP Anti-Virus support Skills/experience and attributes: Articulate and confident Highly organised Excellent communicator Good interpersonal skills and friendly Commitment to high quality service delivery Can-do approach and innovative by nature. Reliable and willing Efficient Great soft skills, desire for mentoring and training people Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 17, 2025
Full time
Cloud Services - Wintel Engineer Milton Keynes - hybrid (3 days in the office) 50,000 - 60,000 with excellent benefits to include: 10% bonus, 27 days annual leave plus bank holidays, paid parking and more! Monday - Friday 9am-5pm (potential of on-call rota in the future) Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you! The Microsoft Team is the catalyst to provide further services to both new and existing clients with infrastructure in the Azure Cloud; As a Senior Engineer within the team, you will handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support O365 Administration and Support SharePoint Support Azure Administration/Support Routing/Switching TCP/IP Anti-Virus support Skills/experience and attributes: Articulate and confident Highly organised Excellent communicator Good interpersonal skills and friendly Commitment to high quality service delivery Can-do approach and innovative by nature. Reliable and willing Efficient Great soft skills, desire for mentoring and training people Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
A great new opportunity for a personable IT Support Engineer who enjoys autonomy and is looking for a broad and varied role. Our client is a small but dedicated MSP offering support to their SME clients across the Greater London area. Working in a very small team you will provide a wide range of 1st, 2nd and 3rd line support to a select number of clients. The ideal candidate will be confident working up to 3rd line, be comfortable working autonomously and be able to use their own initiative. The position is homebased with travel to clients in Central London three days a week. Key Responsibilities: Provide 1st, 2nd and 3rd line IT support to clients across London, troubleshoot and resolve issues. provide technical advice and guidance to clients. Support a broad range of applications and hardware including Microsoft Office 365, Windows, Active Directory, SharePoint, network infrastructure (TCP/IP, DNS) plus some Cyber Security duties. You will demonstrate first class Customer Service at all times, building and maintaining strong relationships with clients and wider stakeholders. To be suitable for the role you will have the following: Must have previous experience of working for an MSP. Solid experience of working at 3rd line support and willing to cover 1/2nd line duties Confident in supporting Microsoft Office 365, Windows, Active Directory, SharePoint and network infrastructure (TCP/IP, DNS). Excellent communication skills and ability to work with people at all levels. Good problem-solving skills and ability to troubleshoot technical issues. Hold Driving Licence with own transport The salary on offer for this IT Support role is up to £50,000 depending on experience plus pension with 25 days holiday. If you are a proactive, personable IT Support Engineer with a passion for technology and a desire to provide exceptional support to clients across London then please send us your CV.
May 17, 2025
Full time
A great new opportunity for a personable IT Support Engineer who enjoys autonomy and is looking for a broad and varied role. Our client is a small but dedicated MSP offering support to their SME clients across the Greater London area. Working in a very small team you will provide a wide range of 1st, 2nd and 3rd line support to a select number of clients. The ideal candidate will be confident working up to 3rd line, be comfortable working autonomously and be able to use their own initiative. The position is homebased with travel to clients in Central London three days a week. Key Responsibilities: Provide 1st, 2nd and 3rd line IT support to clients across London, troubleshoot and resolve issues. provide technical advice and guidance to clients. Support a broad range of applications and hardware including Microsoft Office 365, Windows, Active Directory, SharePoint, network infrastructure (TCP/IP, DNS) plus some Cyber Security duties. You will demonstrate first class Customer Service at all times, building and maintaining strong relationships with clients and wider stakeholders. To be suitable for the role you will have the following: Must have previous experience of working for an MSP. Solid experience of working at 3rd line support and willing to cover 1/2nd line duties Confident in supporting Microsoft Office 365, Windows, Active Directory, SharePoint and network infrastructure (TCP/IP, DNS). Excellent communication skills and ability to work with people at all levels. Good problem-solving skills and ability to troubleshoot technical issues. Hold Driving Licence with own transport The salary on offer for this IT Support role is up to £50,000 depending on experience plus pension with 25 days holiday. If you are a proactive, personable IT Support Engineer with a passion for technology and a desire to provide exceptional support to clients across London then please send us your CV.
Purpose of Job The Change Lead for Programme Compass will lead the Change Horizontal within the programme's management structure, shaping and delivering programme-level business change activity in line with the plan and agreed deliverables. The Lead will also develop and deliver the change aspects within the programme's Finance vertical, covering the implementation of Concur, Ariba and SAP S4Hana and associated processes, people, data and reporting and analytics requirements within the Target Operating Models. The role will work closely with staff in Finance (primarily Product/Proxy Product Owners and SMEs), Project Managers, Internal Comms, HROD, CTO and IT, as well our third-party transformation System Integration partner. The role will interact with staff of all levels up to senior management. The role will manage a Change Analyst resource and will report to the Director, Programme Compass. Accountabilities & Responsibilities As Change Lead, the role holder will: Be responsible for all Compass programme-level change and Finance vertical change activities and artefacts. Guide our System Integration partner on the production of EBRD tailored change deliverables within the contracted Work Orders. Work closely with the Finance Product and Proxy Owners to deliver change and communication activities in relation to the key solution changes such as Expenses, Procurement and FP&A leading to implementation of Concur, Ariba and S4Hana. Manage the change, engagement and training approach and deliverables, in particular: Stakeholder mapping and analysis, the stakeholder management approach and resistance plans, if required. Change Impact Assessments and the delivery of outputs from these. The change approaches and plans for each product, considering the various user profiles, differing requirements of our Resident Offices and phased delivery model. Identify, establish and engage with Finance and Bank-wide change network(s). Leadership engagement at change forums. Training Needs Analysis, Training Approach and Plan, including approach for SMEs and Superusers, and Training Product delivery. Business Readiness criteria, measurement tools and Readiness Assessments to support go-live planning and decision making. Guide and support the Programme Comms lead on the development and distribution of Compass programme and Finance specific communications campaign materials. Identify, diagnose and facilitate the resolution of risks and issues across the workstream and in collaboration with related workstreams Ensure all the workstream activities associated with the design and build of the programme are correctly documented, audited and signed-off in line with compliance needs. Be responsible for the delivery and status reporting of the workstream, including resource planning in line with PMO approach. Deliverables: Programme governance: Provide input to stage gate artefacts as per the EBRD EPMO programme governance process including briefing and planning documents. Prepare recommendations with supporting evidence and/or rationale to go to programme governance committees for a decision. Act as a workstream lead, as directed, and single point of contact (SPOC): Be responsible for the outcomes as well as the outputs of the allocated horizontal and vertical workstreams (i.e. deliver the valuable outcome, not just the task). Apply the appropriate project management approach and principles (namely Agile) including risk management, planning activities and status updating, in collaboration with programme PMO. Provide written and verbal updates on project process to a range of stakeholders at all levels as required (including daily stand ups and weekly team meetings) in collaboration with the programme PMO. Change & Comms: Undertake and document Change Impact Assessments and the delivery of outputs from these. Develop and maintain a stakeholder map and conduct change readiness assessments. Develop a detailed change, training and engagement approach and plan. Develop change, comms, training and engagement templates to be used through the programme. Develop detailed role profiles and user journeys for each product area to support change planning. Develop and maintain detailed change management strategy and plan, and interventions. Review and sign-off SI partner change and comms deliverables, ensuring they meet the expected quality in line with outputs agreed in the contracted Work Orders. Knowledge, Skills, Experience & Qualifications Essential Experience of delivering change and engagement activities for an SAP (or similar) implementation (ideally full suite) Strong understanding of change management methodologies, tools, and best practices, and the ability to tailor them to suit the unique needs of the transformation programme. Knowledge of best practice change management methodology Change impact assessment and planning experience in a back-office context Change engagement and adoption techniques Communications expertise Experience of managing business and people change across large transformation programmes Experience of working in a changing and complex environment Ability to proactively build relationships with and influence key stakeholders to enhance engagement and effectiveness of the solution Ability to produce high quality materials & communications Can-do, excellence-by-default attitude which prioritises achieving required outcomes as opposed to outputs Track record in leading on change management strategies and developing communications plans for HR transformations Self-starting, proactive and collaborative approach to analysing and solving problems Experience of working within Waterfall and Agile methodologies / frameworks Clear thinker, sound analytical and problem-solving skills Experience of communicating and working collaboratively with colleagues at all levels of the organisation to deliver sustainable change Experience of working in a complex and political environment Experience of working independently and proactively within tight deadlines Excellent attention to detail, particularly in the context of document development and data analysis Proven track record of managing and resolving competing priorities Excellent written and oral English language skills Bachelor's degree or equivalent experience Desirable PROSCI qualification Knowledge and experience of cross functional working on both HR and Finance processes an advantage. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). Job Segment: Sustainability, Data Analyst, Bank, Banking, ERP, Energy, Data, Finance, Technology
May 17, 2025
Full time
Purpose of Job The Change Lead for Programme Compass will lead the Change Horizontal within the programme's management structure, shaping and delivering programme-level business change activity in line with the plan and agreed deliverables. The Lead will also develop and deliver the change aspects within the programme's Finance vertical, covering the implementation of Concur, Ariba and SAP S4Hana and associated processes, people, data and reporting and analytics requirements within the Target Operating Models. The role will work closely with staff in Finance (primarily Product/Proxy Product Owners and SMEs), Project Managers, Internal Comms, HROD, CTO and IT, as well our third-party transformation System Integration partner. The role will interact with staff of all levels up to senior management. The role will manage a Change Analyst resource and will report to the Director, Programme Compass. Accountabilities & Responsibilities As Change Lead, the role holder will: Be responsible for all Compass programme-level change and Finance vertical change activities and artefacts. Guide our System Integration partner on the production of EBRD tailored change deliverables within the contracted Work Orders. Work closely with the Finance Product and Proxy Owners to deliver change and communication activities in relation to the key solution changes such as Expenses, Procurement and FP&A leading to implementation of Concur, Ariba and S4Hana. Manage the change, engagement and training approach and deliverables, in particular: Stakeholder mapping and analysis, the stakeholder management approach and resistance plans, if required. Change Impact Assessments and the delivery of outputs from these. The change approaches and plans for each product, considering the various user profiles, differing requirements of our Resident Offices and phased delivery model. Identify, establish and engage with Finance and Bank-wide change network(s). Leadership engagement at change forums. Training Needs Analysis, Training Approach and Plan, including approach for SMEs and Superusers, and Training Product delivery. Business Readiness criteria, measurement tools and Readiness Assessments to support go-live planning and decision making. Guide and support the Programme Comms lead on the development and distribution of Compass programme and Finance specific communications campaign materials. Identify, diagnose and facilitate the resolution of risks and issues across the workstream and in collaboration with related workstreams Ensure all the workstream activities associated with the design and build of the programme are correctly documented, audited and signed-off in line with compliance needs. Be responsible for the delivery and status reporting of the workstream, including resource planning in line with PMO approach. Deliverables: Programme governance: Provide input to stage gate artefacts as per the EBRD EPMO programme governance process including briefing and planning documents. Prepare recommendations with supporting evidence and/or rationale to go to programme governance committees for a decision. Act as a workstream lead, as directed, and single point of contact (SPOC): Be responsible for the outcomes as well as the outputs of the allocated horizontal and vertical workstreams (i.e. deliver the valuable outcome, not just the task). Apply the appropriate project management approach and principles (namely Agile) including risk management, planning activities and status updating, in collaboration with programme PMO. Provide written and verbal updates on project process to a range of stakeholders at all levels as required (including daily stand ups and weekly team meetings) in collaboration with the programme PMO. Change & Comms: Undertake and document Change Impact Assessments and the delivery of outputs from these. Develop and maintain a stakeholder map and conduct change readiness assessments. Develop a detailed change, training and engagement approach and plan. Develop change, comms, training and engagement templates to be used through the programme. Develop detailed role profiles and user journeys for each product area to support change planning. Develop and maintain detailed change management strategy and plan, and interventions. Review and sign-off SI partner change and comms deliverables, ensuring they meet the expected quality in line with outputs agreed in the contracted Work Orders. Knowledge, Skills, Experience & Qualifications Essential Experience of delivering change and engagement activities for an SAP (or similar) implementation (ideally full suite) Strong understanding of change management methodologies, tools, and best practices, and the ability to tailor them to suit the unique needs of the transformation programme. Knowledge of best practice change management methodology Change impact assessment and planning experience in a back-office context Change engagement and adoption techniques Communications expertise Experience of managing business and people change across large transformation programmes Experience of working in a changing and complex environment Ability to proactively build relationships with and influence key stakeholders to enhance engagement and effectiveness of the solution Ability to produce high quality materials & communications Can-do, excellence-by-default attitude which prioritises achieving required outcomes as opposed to outputs Track record in leading on change management strategies and developing communications plans for HR transformations Self-starting, proactive and collaborative approach to analysing and solving problems Experience of working within Waterfall and Agile methodologies / frameworks Clear thinker, sound analytical and problem-solving skills Experience of communicating and working collaboratively with colleagues at all levels of the organisation to deliver sustainable change Experience of working in a complex and political environment Experience of working independently and proactively within tight deadlines Excellent attention to detail, particularly in the context of document development and data analysis Proven track record of managing and resolving competing priorities Excellent written and oral English language skills Bachelor's degree or equivalent experience Desirable PROSCI qualification Knowledge and experience of cross functional working on both HR and Finance processes an advantage. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). Job Segment: Sustainability, Data Analyst, Bank, Banking, ERP, Energy, Data, Finance, Technology
Your new company Hays Technology are recruiting for a Regional IT Manager on a permanent basis to join a growing organisation in the Education sector in the West Yorkshire area. Your new role In your new role, you will be supporting and managing the West Yorkshire infrastructure and support service, whilst establishing best practice, procedures, and processes within the different sites. You will be a point of escalation for the IT issues they face, providing 2nd line support of technical issues, and supporting the Head of IT on the development of the II strategy, ensuring the organisation's resources and services are fit for purpose and support future development. What you'll need to succeed Track record of business change delivery in an IT environment Experience of leading IT teams of over 10 staff A broad technical background across IT support and infrastructure technology is required Technically competent with Active Directory, Virtualisation, Cloud Services and Networks Strong stakeholder management skills with both technical and non-technical audiences Experience of IT in an education setting is required What you'll get in return This exciting position is paying between 38,000 and 44,700 negotiable on experience and offers an excellent work life balance including: remote working, great annual leave allowance, public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 17, 2025
Full time
Your new company Hays Technology are recruiting for a Regional IT Manager on a permanent basis to join a growing organisation in the Education sector in the West Yorkshire area. Your new role In your new role, you will be supporting and managing the West Yorkshire infrastructure and support service, whilst establishing best practice, procedures, and processes within the different sites. You will be a point of escalation for the IT issues they face, providing 2nd line support of technical issues, and supporting the Head of IT on the development of the II strategy, ensuring the organisation's resources and services are fit for purpose and support future development. What you'll need to succeed Track record of business change delivery in an IT environment Experience of leading IT teams of over 10 staff A broad technical background across IT support and infrastructure technology is required Technically competent with Active Directory, Virtualisation, Cloud Services and Networks Strong stakeholder management skills with both technical and non-technical audiences Experience of IT in an education setting is required What you'll get in return This exciting position is paying between 38,000 and 44,700 negotiable on experience and offers an excellent work life balance including: remote working, great annual leave allowance, public sector employer contribution pension scheme, flexibility, training, and development opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are recruiting for a Senior Export Contract Manager to work for a leading Defence organisation on contract. The role will be a hybrid role with 3 days on site in Stevenage or Bristol and 2 days remotely. Keen for defence background, preferred but not vital. Senior line manager experience and Commercial contracts delivery are essential. Job Title: Senior Export Contract Manager Dynamic (hybrid) working: 2-3 days per week on-site due to workload classification. Security Clearance: British Citizen or a Dual UK national with British citizenship. The opportunity: A fantastic opportunity has arisen within the Programmes Export Operations Directorate for an accomplished and experienced Export Contract Manager. Reporting to the Export Contract Management UK Executive, the successful candidate will demonstrate a broad and deep set of commercial, financial, and project management skills to lead and deliver complex and strategically important export contracts. The role involves: Lead the commercial interface into international government and military customers for contract delivery on behalf of the business up to 1 level. Handle multiple cross-domain and geographically diverse contracts simultaneously. Deliver the contract schedule to ensure the highest levels of customer satisfaction whilst fostering strong and long-standing customer relationships. Anticipate and proactively resolve contract delivery issues and concerns through risk and opportunity management that protects business interests and international reputation. Lead customer acceptance events, transport delivery solutions, and capture contractual payments. Handle coherent and consistent communications into the customer, government, industrial partners, and internally within the business. Lead contract amendment negotiations and support Sales & Business Development to acquire new international business from current and new customers. Collaborate with the national companies (NATCO) in France, Spain, and Italy to deliver Inter-Company Trading export contracts. What we are looking for from you: Leadership, influencing, and relationship management skills to establish and maintain strong internal and external relationships. Ability to define, communicate, and implement strategic intent with experience of operating in complex political environments. Experience in leading contract delivery in both bid and execution phases, ideally within an international environment. High degree of self-motivation and drive, with the ability to work independently and as part of a team. Effective interpersonal and communication skills with an open, confident, and clear leadership style. People management experience in a leadership role, along with experience leading internal and external stakeholder relationships. Willingness to travel internationally and embrace different cultures. Experience in preparing and authorizing bid submissions, ideally with exposure as Business Bid Authority. Experience working in large, complex, multinational organizations with collaboration across various functions such as finance, legal, export control, project management, and engineering.
May 17, 2025
Full time
We are recruiting for a Senior Export Contract Manager to work for a leading Defence organisation on contract. The role will be a hybrid role with 3 days on site in Stevenage or Bristol and 2 days remotely. Keen for defence background, preferred but not vital. Senior line manager experience and Commercial contracts delivery are essential. Job Title: Senior Export Contract Manager Dynamic (hybrid) working: 2-3 days per week on-site due to workload classification. Security Clearance: British Citizen or a Dual UK national with British citizenship. The opportunity: A fantastic opportunity has arisen within the Programmes Export Operations Directorate for an accomplished and experienced Export Contract Manager. Reporting to the Export Contract Management UK Executive, the successful candidate will demonstrate a broad and deep set of commercial, financial, and project management skills to lead and deliver complex and strategically important export contracts. The role involves: Lead the commercial interface into international government and military customers for contract delivery on behalf of the business up to 1 level. Handle multiple cross-domain and geographically diverse contracts simultaneously. Deliver the contract schedule to ensure the highest levels of customer satisfaction whilst fostering strong and long-standing customer relationships. Anticipate and proactively resolve contract delivery issues and concerns through risk and opportunity management that protects business interests and international reputation. Lead customer acceptance events, transport delivery solutions, and capture contractual payments. Handle coherent and consistent communications into the customer, government, industrial partners, and internally within the business. Lead contract amendment negotiations and support Sales & Business Development to acquire new international business from current and new customers. Collaborate with the national companies (NATCO) in France, Spain, and Italy to deliver Inter-Company Trading export contracts. What we are looking for from you: Leadership, influencing, and relationship management skills to establish and maintain strong internal and external relationships. Ability to define, communicate, and implement strategic intent with experience of operating in complex political environments. Experience in leading contract delivery in both bid and execution phases, ideally within an international environment. High degree of self-motivation and drive, with the ability to work independently and as part of a team. Effective interpersonal and communication skills with an open, confident, and clear leadership style. People management experience in a leadership role, along with experience leading internal and external stakeholder relationships. Willingness to travel internationally and embrace different cultures. Experience in preparing and authorizing bid submissions, ideally with exposure as Business Bid Authority. Experience working in large, complex, multinational organizations with collaboration across various functions such as finance, legal, export control, project management, and engineering.
Joining Arup Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it! The Opportunity We have an opportunity for an Engineer, Architect or Project Manager in the early stages of their career looking for challenging work on cutting-edge projects to join our established building design team in London. The role will be supporting the design manager and project team on either one or two large projects or multiple smaller projects. The role will include streamlining the project team, enabling Engineers to concentrate on technical design, by taking responsibility for day to day project management under guidance from the Arup design manager. As skills are developed through exposure to multidisciplinary technical design, this role could develop into project management with the opportunity to lead projects and reporting directly to the Project Director and group leadership. The role will see you: Working with the design manager and project team to organise project work. Assisting with design management of projects from concept through to implementation stage. Assisting with delivery of project drawings, reports and specifications to ensure production of deliverables to agreed timelines and within budget. Monitoring the project brief, programme, finances, changes and contract to assist with project delivery, on time and to budget. Assisting with financial control including invoicing, and project reporting; arranging, attending and recording meetings and design reviews. At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning - to Arup, to your career, to our members and to the clients and communities we serve. Is this role right for you? We're looking for a candidate who: Is degree qualified in Engineering or Architecture or Project Management. Is working towards chartership. Has an awareness of project management processes, commercial awareness and excellent communications skills (both written and verbal). Not ready to apply just yet, or have a few questions?Contact Marek Mazurowski ().Please note, to ensure we remain GDPR compliantdo not send your CV directly to us via this email. What we offer you At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different People, Shared Values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Marek Mazurowski () to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. Our Application Process To understand what to expect next, please visit our Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process. Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list. Closing date: 14th June 2025
May 17, 2025
Full time
Joining Arup Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it! The Opportunity We have an opportunity for an Engineer, Architect or Project Manager in the early stages of their career looking for challenging work on cutting-edge projects to join our established building design team in London. The role will be supporting the design manager and project team on either one or two large projects or multiple smaller projects. The role will include streamlining the project team, enabling Engineers to concentrate on technical design, by taking responsibility for day to day project management under guidance from the Arup design manager. As skills are developed through exposure to multidisciplinary technical design, this role could develop into project management with the opportunity to lead projects and reporting directly to the Project Director and group leadership. The role will see you: Working with the design manager and project team to organise project work. Assisting with design management of projects from concept through to implementation stage. Assisting with delivery of project drawings, reports and specifications to ensure production of deliverables to agreed timelines and within budget. Monitoring the project brief, programme, finances, changes and contract to assist with project delivery, on time and to budget. Assisting with financial control including invoicing, and project reporting; arranging, attending and recording meetings and design reviews. At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning - to Arup, to your career, to our members and to the clients and communities we serve. Is this role right for you? We're looking for a candidate who: Is degree qualified in Engineering or Architecture or Project Management. Is working towards chartership. Has an awareness of project management processes, commercial awareness and excellent communications skills (both written and verbal). Not ready to apply just yet, or have a few questions?Contact Marek Mazurowski ().Please note, to ensure we remain GDPR compliantdo not send your CV directly to us via this email. What we offer you At Arup, we care about each member's success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive - through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do. We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts. We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs. Different People, Shared Values Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact Marek Mazurowski () to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you. Our Application Process To understand what to expect next, please visit our Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process. Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list. Closing date: 14th June 2025
Consultant Psychiatrist - Male PICU (Roxeth Ward) We are seeking an experienced full-time Consultant Psychiatrist who will work at Cygnet Hospital Harrow and provide senior medical cover care to 12 inpatients on our Male PICU ward. The post holder will be the Responsible Clinician and will oversee and maintain the care of all ward inpatients as required and will also have responsibility for auditing the medical services rendered at the ward and ensuring their good quality in accordance to GMC standards of good medical practice and other relevant professional guidelines. In this role, your expertise will be the driving force for life-changing treatment fully supported by a Specialty Doctor and first-class multidisciplinary team including qualified nurses, psychologists, and occupational therapists. You'll have the opportunity to progress to Medical Director Level through our management schemes. Main duties of the job Cygnet Hospital Harrow provides a recovery-focused service treating a wide range of mental health problems. We also offer specialist diagnostic, assessment, and inpatient services for individuals with mental health needs and who also have a dual diagnosis of autism spectrum disorder. Our PICU in-patient psychiatric services offer assessment, diagnosis, and treatment for individuals with a wide range of psychological and emotional problems, including those who are detained under the Mental Health Act. The post holder will be the Responsible Clinician and have overall medical responsibility for patient treatment plans, whilst liaising closely with the Multi-Disciplinary Team (Psychologists, Occupational Therapists, Registered Mental Health Nurses, Social Workers, etc.). The post holder will be expected to act as a positive role model, maintaining and demonstrating a positive attitude towards patients, their families, visitors, and other staff. About us Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference in their lives. We maintain a good relationship with our quality regulators and undergo regular inspections, with 85% of our services rated Good or Outstanding. We also operate an internal system of quality care, treatment, and positive outcomes. Job responsibilities Professionally Accountable to: Medical Director Managerially Responsible to: Hospital Manager We are seeking an experienced full-time Consultant Psychiatrist who will work at Cygnet Hospital Harrow and provide senior medical cover on Roxeth Ward , our 12 bed PICU service for men. The post holder will be the Responsible Clinician and will oversee and maintain the care of all ward inpatients as required and will also have responsibility for auditing the medical services rendered at the ward and ensuring their good quality in accordance with GMC standards of good medical practice and other relevant professional guidelines. The service accepts referrals which may be complex and the team are experienced working successfully and robustly with individuals who experience a high level of need and challenges. In this role, your expertise will be the driving force for life-changing treatment fully supported by a Specialty Doctor and first-class multidisciplinary team including qualified nurses, psychologists, and occupational therapists. You'll have the opportunity to progress to Medical Director Level through our management schemes. At Cygnet, you'll enjoy excellent professional development, shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day. Main duties and Responsibilities Lead on the provision of high-quality care to the service users admitted to Roxeth Ward Act as a positive role model, maintaining and demonstrating a positive attitude towards patients, their families, visitors, and other staff. Take overall responsibility for patient treatment plans in conjunction with the multi-disciplinary team Assess referrals & undertake mental state examinations of service users Undertake appropriate investigations, diagnosis & treatment Conduct ward rounds, patient reviews & clinical audits Lead the implementation of risk assessment, risk management & embed clinical governance within the service Supervise reports for Mental Health Act tribunals & managers hearings & attend hearings Liaise with the Ministry of Justice for transfer of patients and approval of leave as required Good maintenance of patient records To ensure and maintain regular communications with the Site Medical Director and Hospital Manager To communicate effectively through regular contact with patients, relatives, staff, directors, and any other concerned bodies; maintaining appropriate reports. Attend and contribute to academic meetings and adhere to the professional standards for CPD as set out by the GMC, the Department of Health and the Royal College of Psychiatrists. Contribute to 1:7 Telephone On-call rota Why Cygnet? We offer you Salary from £155,000 per year (Negotiable) Generous annual leave entitlement that increases with length of service 5 days study leave, study budget and in-house CPD/ peer group programme Company paid Life Assurance scheme covering 3x salary Contributory pension scheme Research opportunities to include publishing in The Cygnet Journal (Cygnet's co-produced peer review journal) and joining the Cygnet Research & Development Group Teaching opportunities including teaching medical students, teaching on the Cygnet CESR programme and Cygnet MRCPsych programme Opportunity to lead and participate in QI & Audit initiatives Company Funded Cash plan with the ability to claim up to £1000 per annum worth of benefits including free Physiotherapy, Osteopaths, Optical, dental, consultations, scans and free prescriptions Gym Discounts across the UK as well as free online fitness classes with ClassPass, Nutritional Programmes and Fitness Consultations Discount schemes including Reward Gateway, NHS Discount and Blue Lights Card Free meals, on-site parking and EAP support Smart Health Toolkit, including 24-hour GP service with the option of prescription delivery to your local pharmacy Electric Car Scheme Person Specification General Requirements Please refer to job description above Please refer to job description above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
May 17, 2025
Full time
Consultant Psychiatrist - Male PICU (Roxeth Ward) We are seeking an experienced full-time Consultant Psychiatrist who will work at Cygnet Hospital Harrow and provide senior medical cover care to 12 inpatients on our Male PICU ward. The post holder will be the Responsible Clinician and will oversee and maintain the care of all ward inpatients as required and will also have responsibility for auditing the medical services rendered at the ward and ensuring their good quality in accordance to GMC standards of good medical practice and other relevant professional guidelines. In this role, your expertise will be the driving force for life-changing treatment fully supported by a Specialty Doctor and first-class multidisciplinary team including qualified nurses, psychologists, and occupational therapists. You'll have the opportunity to progress to Medical Director Level through our management schemes. Main duties of the job Cygnet Hospital Harrow provides a recovery-focused service treating a wide range of mental health problems. We also offer specialist diagnostic, assessment, and inpatient services for individuals with mental health needs and who also have a dual diagnosis of autism spectrum disorder. Our PICU in-patient psychiatric services offer assessment, diagnosis, and treatment for individuals with a wide range of psychological and emotional problems, including those who are detained under the Mental Health Act. The post holder will be the Responsible Clinician and have overall medical responsibility for patient treatment plans, whilst liaising closely with the Multi-Disciplinary Team (Psychologists, Occupational Therapists, Registered Mental Health Nurses, Social Workers, etc.). The post holder will be expected to act as a positive role model, maintaining and demonstrating a positive attitude towards patients, their families, visitors, and other staff. About us Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference in their lives. We maintain a good relationship with our quality regulators and undergo regular inspections, with 85% of our services rated Good or Outstanding. We also operate an internal system of quality care, treatment, and positive outcomes. Job responsibilities Professionally Accountable to: Medical Director Managerially Responsible to: Hospital Manager We are seeking an experienced full-time Consultant Psychiatrist who will work at Cygnet Hospital Harrow and provide senior medical cover on Roxeth Ward , our 12 bed PICU service for men. The post holder will be the Responsible Clinician and will oversee and maintain the care of all ward inpatients as required and will also have responsibility for auditing the medical services rendered at the ward and ensuring their good quality in accordance with GMC standards of good medical practice and other relevant professional guidelines. The service accepts referrals which may be complex and the team are experienced working successfully and robustly with individuals who experience a high level of need and challenges. In this role, your expertise will be the driving force for life-changing treatment fully supported by a Specialty Doctor and first-class multidisciplinary team including qualified nurses, psychologists, and occupational therapists. You'll have the opportunity to progress to Medical Director Level through our management schemes. At Cygnet, you'll enjoy excellent professional development, shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day. Main duties and Responsibilities Lead on the provision of high-quality care to the service users admitted to Roxeth Ward Act as a positive role model, maintaining and demonstrating a positive attitude towards patients, their families, visitors, and other staff. Take overall responsibility for patient treatment plans in conjunction with the multi-disciplinary team Assess referrals & undertake mental state examinations of service users Undertake appropriate investigations, diagnosis & treatment Conduct ward rounds, patient reviews & clinical audits Lead the implementation of risk assessment, risk management & embed clinical governance within the service Supervise reports for Mental Health Act tribunals & managers hearings & attend hearings Liaise with the Ministry of Justice for transfer of patients and approval of leave as required Good maintenance of patient records To ensure and maintain regular communications with the Site Medical Director and Hospital Manager To communicate effectively through regular contact with patients, relatives, staff, directors, and any other concerned bodies; maintaining appropriate reports. Attend and contribute to academic meetings and adhere to the professional standards for CPD as set out by the GMC, the Department of Health and the Royal College of Psychiatrists. Contribute to 1:7 Telephone On-call rota Why Cygnet? We offer you Salary from £155,000 per year (Negotiable) Generous annual leave entitlement that increases with length of service 5 days study leave, study budget and in-house CPD/ peer group programme Company paid Life Assurance scheme covering 3x salary Contributory pension scheme Research opportunities to include publishing in The Cygnet Journal (Cygnet's co-produced peer review journal) and joining the Cygnet Research & Development Group Teaching opportunities including teaching medical students, teaching on the Cygnet CESR programme and Cygnet MRCPsych programme Opportunity to lead and participate in QI & Audit initiatives Company Funded Cash plan with the ability to claim up to £1000 per annum worth of benefits including free Physiotherapy, Osteopaths, Optical, dental, consultations, scans and free prescriptions Gym Discounts across the UK as well as free online fitness classes with ClassPass, Nutritional Programmes and Fitness Consultations Discount schemes including Reward Gateway, NHS Discount and Blue Lights Card Free meals, on-site parking and EAP support Smart Health Toolkit, including 24-hour GP service with the option of prescription delivery to your local pharmacy Electric Car Scheme Person Specification General Requirements Please refer to job description above Please refer to job description above Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Who We Are Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers-no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. We are a warm, collaborative team and we are looking for someone who is passionate about digital media and ad tech. Who You Are Verve is looking for a Senior Business Development Director to join our sales team in the UK. If you're an experienced salesperson who is looking to advance your media sales career, we would love to speak with you! What You Will Do Build relationships with media agencies and brands in the UK Develop and maintain a sales pipeline and prospect database Break new business and grow existing partnerships with advertisers Work closely with the sales development team to engage prospects and generate meetings Collaborate with the media strategy and client services teams on campaign planning and execution Contribute to the company's marketing strategies and product development What You Will Bring You love digital media and advertising technology and you have an existing list of agency relationships You possess a high level of integrity and professionalism You love entertaining, talking to, and meeting new people You're a natural overachiever who likes to set the bar high You're a self-starter, passionate about learning, and are a natural problem solver You have strong organization skills and show great attention to detail You prioritize well, display a sense of urgency, and have no problem meeting deadlines You have a proven track record of strong performance, including breaking new business and exceeding quotas Requirements 7+ years of experience and a proven track record in digital media sales What We Offer Be part of a multicultural team that is bringing advertising to the next level You will learn and evolve in an empowering environment characterized by entrepreneurial actions Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve's success 3 Wellness days per year (in Q1, Q2 & Q3) and Employee Assistance Program to help you maintain your well-being Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes Work and Travel Program (monthly raffle after 2 years of employment) We are eager to build a great team together and we appreciate your help through our Employee Referral Bonus Align your interests with the company's success and take part in our Employee Shares Purchase Plan You will be entitled to 25 holidays per year in addition to any of the public/bank holidays Personalized Benefits Platform; with a budget of 50 GBP/month, you can choose the benefits that fit you best Corporate Pension Scheme Bupa Healthcare Plan Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
May 17, 2025
Full time
Who We Are Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers-no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. We are a warm, collaborative team and we are looking for someone who is passionate about digital media and ad tech. Who You Are Verve is looking for a Senior Business Development Director to join our sales team in the UK. If you're an experienced salesperson who is looking to advance your media sales career, we would love to speak with you! What You Will Do Build relationships with media agencies and brands in the UK Develop and maintain a sales pipeline and prospect database Break new business and grow existing partnerships with advertisers Work closely with the sales development team to engage prospects and generate meetings Collaborate with the media strategy and client services teams on campaign planning and execution Contribute to the company's marketing strategies and product development What You Will Bring You love digital media and advertising technology and you have an existing list of agency relationships You possess a high level of integrity and professionalism You love entertaining, talking to, and meeting new people You're a natural overachiever who likes to set the bar high You're a self-starter, passionate about learning, and are a natural problem solver You have strong organization skills and show great attention to detail You prioritize well, display a sense of urgency, and have no problem meeting deadlines You have a proven track record of strong performance, including breaking new business and exceeding quotas Requirements 7+ years of experience and a proven track record in digital media sales What We Offer Be part of a multicultural team that is bringing advertising to the next level You will learn and evolve in an empowering environment characterized by entrepreneurial actions Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve's success 3 Wellness days per year (in Q1, Q2 & Q3) and Employee Assistance Program to help you maintain your well-being Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes Work and Travel Program (monthly raffle after 2 years of employment) We are eager to build a great team together and we appreciate your help through our Employee Referral Bonus Align your interests with the company's success and take part in our Employee Shares Purchase Plan You will be entitled to 25 holidays per year in addition to any of the public/bank holidays Personalized Benefits Platform; with a budget of 50 GBP/month, you can choose the benefits that fit you best Corporate Pension Scheme Bupa Healthcare Plan Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Title: Director, Data Cloud Architecture Location: London Reporting to: Sr. Director, Architecture WHO WE ARE Choreograph is WPP's global data products and technology company. We're on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation. We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities. We deliver this through the Open Media Studio, an AI-enabled media and data platform for the next era of advertising. We're endlessly curious. Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world. WHO WE ARE LOOKING FOR We are seeking a seasoned and visionary Director, Data & Cloud Architecture to lead the design, strategy, and implementation of our data and cloud infrastructure. In this leadership role, you will be responsible for architecting scalable, secure, and high-performing cloud and data ecosystems that align with the organization's business and technology goals. You will collaborate with engineering, analytics, and business leaders to ensure that our systems support data-driven decision-making and meet the demands of a modern, cloud-native enterprise. WHAT YOU WILL DO What will you be doing: Define and execute the organization's data and cloud architecture strategy, aligning it with business objectives and long-term goals. Develop architectural standards, best practices, and governance policies for cloud platforms, data infrastructure, and integrations. Lead the design and adoption of a cloud-native architecture that supports scalability, reliability, and cost-efficiency. Partner with business leaders to identify and prioritize initiatives that leverage data and cloud capabilities to drive value. Design and implement a modern data architecture, including data lakes, data warehouses, and real-time analytics platforms. Ensure data platforms support advanced analytics, machine learning, and business intelligence requirements. Oversee data integration, data modeling, and data governance processes to ensure accuracy, consistency, and compliance. Establish policies for data security, privacy, and regulatory compliance across all data assets. Architect and oversee cloud infrastructure, ensuring high availability, security, and scalability. Drive the adoption of cloud-native tools and technologies, including serverless computing, microservices, and container orchestration. Implement cost-optimization strategies to ensure efficient use of cloud resources. Collaborate with DevOps and SRE teams to enable CI/CD pipelines, automation, and monitoring. WHAT YOU WILL NEED Experience in data architecture, cloud infrastructure, or related roles, experience in a leadership or director-level position. Proven expertise in designing and implementing large-scale data and cloud architectures. Strong knowledge of cloud platforms (AWS, GCP, Azure) and related tools (e.g., Kubernetes, Terraform, CloudFormation). Experience with modern data platforms, including data lakes, data warehouses (e.g., Snowflake, Redshift, BigQuery), and real-time data processing. Proficiency in data modeling, ETL/ELT pipelines, and data integration tools. Strong understanding of security, compliance, and governance for data and cloud platforms. Hands-on experience with analytics and machine learning platforms/tools is a plus. Excellent leadership, communication, and stakeholder management skills. If you are ready to be at the forefront of the AdTech industry, shaping its future, and driving success for both Choreograph and our clients, we encourage you to apply and join our team. Choreograph is the beating heart of data inside WPP's media investment group, GroupM, the world's leading media investment company responsible for more than $60 billion in annual media investment. Discover more about Choreograph at . GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together.
May 17, 2025
Full time
Title: Director, Data Cloud Architecture Location: London Reporting to: Sr. Director, Architecture WHO WE ARE Choreograph is WPP's global data products and technology company. We're on a mission to transform marketing by building the fastest, most connected data platform that bridges marketing strategy to scaled activation. We work with agencies and clients to transform the value of data by bringing together technology, data and analytics capabilities. We deliver this through the Open Media Studio, an AI-enabled media and data platform for the next era of advertising. We're endlessly curious. Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world. WHO WE ARE LOOKING FOR We are seeking a seasoned and visionary Director, Data & Cloud Architecture to lead the design, strategy, and implementation of our data and cloud infrastructure. In this leadership role, you will be responsible for architecting scalable, secure, and high-performing cloud and data ecosystems that align with the organization's business and technology goals. You will collaborate with engineering, analytics, and business leaders to ensure that our systems support data-driven decision-making and meet the demands of a modern, cloud-native enterprise. WHAT YOU WILL DO What will you be doing: Define and execute the organization's data and cloud architecture strategy, aligning it with business objectives and long-term goals. Develop architectural standards, best practices, and governance policies for cloud platforms, data infrastructure, and integrations. Lead the design and adoption of a cloud-native architecture that supports scalability, reliability, and cost-efficiency. Partner with business leaders to identify and prioritize initiatives that leverage data and cloud capabilities to drive value. Design and implement a modern data architecture, including data lakes, data warehouses, and real-time analytics platforms. Ensure data platforms support advanced analytics, machine learning, and business intelligence requirements. Oversee data integration, data modeling, and data governance processes to ensure accuracy, consistency, and compliance. Establish policies for data security, privacy, and regulatory compliance across all data assets. Architect and oversee cloud infrastructure, ensuring high availability, security, and scalability. Drive the adoption of cloud-native tools and technologies, including serverless computing, microservices, and container orchestration. Implement cost-optimization strategies to ensure efficient use of cloud resources. Collaborate with DevOps and SRE teams to enable CI/CD pipelines, automation, and monitoring. WHAT YOU WILL NEED Experience in data architecture, cloud infrastructure, or related roles, experience in a leadership or director-level position. Proven expertise in designing and implementing large-scale data and cloud architectures. Strong knowledge of cloud platforms (AWS, GCP, Azure) and related tools (e.g., Kubernetes, Terraform, CloudFormation). Experience with modern data platforms, including data lakes, data warehouses (e.g., Snowflake, Redshift, BigQuery), and real-time data processing. Proficiency in data modeling, ETL/ELT pipelines, and data integration tools. Strong understanding of security, compliance, and governance for data and cloud platforms. Hands-on experience with analytics and machine learning platforms/tools is a plus. Excellent leadership, communication, and stakeholder management skills. If you are ready to be at the forefront of the AdTech industry, shaping its future, and driving success for both Choreograph and our clients, we encourage you to apply and join our team. Choreograph is the beating heart of data inside WPP's media investment group, GroupM, the world's leading media investment company responsible for more than $60 billion in annual media investment. Discover more about Choreograph at . GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together.
High earning potential with salary + commission Opportunity to drive growth in a global tech firm. About Our Client Page Executive is recruiting on behalf of a US-headquartered global software engineering firm and a trusted technology partner for market leaders and visionaries. Their world-class team designs and engineers data-driven, cloud solutions to deliver immediate and enduring business value. With a revenue of $400m and a global headcount of over 5,000 professionals across 20+ countries, they are a rapidly expanding company. They offer a wide range of services and solutions designed to help businesses grow and innovate, including: Custom Software Engineering, Data and Analytics, Cloud Solutions, AI and Machine Learning, Blockchain, DevOps, Legacy Modernisation, and Security. Job Description Full sales cycle responsibility: prospecting, identifying, and closing new business deals. Creating and executing a sales strategy to deliver revenue targets. Building and maintaining strong business relationships with C-level counterparts on the client side to further develop the business. Emphasising cross-sector sales and business development, opening new logos across multiple sectors. The Successful Applicant Requirements: Must have sold IT consulting and software development services in a "hunter" sales capacity with a demonstrated track record of new logo acquisition and market penetration. Proven sales professional with experience in IT consulting and software development services. Existing network and cross vertical focus. Solid experience and track record of selling innovative digital solutions and technology consultancy. Excellent communication and presentation skills. Ability to work as part of a team with technical consultants and pre-sales support. Experience selling into Financial Services, Travel Industry, Insurance, Healthcare, Telecom, IoT, or Automotive industries. A well-developed network of personal contacts. Experience in software outsourcing. Good understanding of software development processes and technologies. What's on Offer Why Join Us? Our client has exciting growth plans, and their dedicated sales team will play a pivotal role in driving this expansion and acquiring new clients. This is a thrilling moment to become part of their team. If you are a driven sales professional looking to make a significant impact, we would love to hear from you!
May 17, 2025
Full time
High earning potential with salary + commission Opportunity to drive growth in a global tech firm. About Our Client Page Executive is recruiting on behalf of a US-headquartered global software engineering firm and a trusted technology partner for market leaders and visionaries. Their world-class team designs and engineers data-driven, cloud solutions to deliver immediate and enduring business value. With a revenue of $400m and a global headcount of over 5,000 professionals across 20+ countries, they are a rapidly expanding company. They offer a wide range of services and solutions designed to help businesses grow and innovate, including: Custom Software Engineering, Data and Analytics, Cloud Solutions, AI and Machine Learning, Blockchain, DevOps, Legacy Modernisation, and Security. Job Description Full sales cycle responsibility: prospecting, identifying, and closing new business deals. Creating and executing a sales strategy to deliver revenue targets. Building and maintaining strong business relationships with C-level counterparts on the client side to further develop the business. Emphasising cross-sector sales and business development, opening new logos across multiple sectors. The Successful Applicant Requirements: Must have sold IT consulting and software development services in a "hunter" sales capacity with a demonstrated track record of new logo acquisition and market penetration. Proven sales professional with experience in IT consulting and software development services. Existing network and cross vertical focus. Solid experience and track record of selling innovative digital solutions and technology consultancy. Excellent communication and presentation skills. Ability to work as part of a team with technical consultants and pre-sales support. Experience selling into Financial Services, Travel Industry, Insurance, Healthcare, Telecom, IoT, or Automotive industries. A well-developed network of personal contacts. Experience in software outsourcing. Good understanding of software development processes and technologies. What's on Offer Why Join Us? Our client has exciting growth plans, and their dedicated sales team will play a pivotal role in driving this expansion and acquiring new clients. This is a thrilling moment to become part of their team. If you are a driven sales professional looking to make a significant impact, we would love to hear from you!
Alliance Director Salary: 100k - 130k 12month contract - remote role Grafton Recruitment are delighted to be working with a global tech business who are looking for an Alliance Director to join their team on a minimum 12 month contract basis. As an Alliance Director, you will lead and grow strategic partnerships with Consulting & System Integration partners across emerging markets in EMEA. THE ROLE: Some of your responsibilities as an Alliance Director: Manage and expand relationships with consulting and system integration partners. Collaborate closely with regional sales teams to support joint account planning and execution. Drive partner involvement in customer opportunities to accelerate platform adoption and value creation. Maintain trust and collaboration with sales leaders and supporting teams including clear strategy, planning, and accountability for partner activities in the territory. Support partners with training, enablement, and marketing programs to ensure successful delivery and outcomes. Work with each partner to ensure the right executive level governance with each relationship, including agreements, executive relationships and processes. THE CANDIDATE: 5+ years' experience in sales or business development with strong background in partner/ channel management. Experience of working in at top-tier enterprise software company. Skilled in managing partner portfolios, setting priorities and ensuring proper governance structures are in place. Ability to co-develop parent Comfortable to work with accounts team, sales, solutions architects, marketing, and cloud providers (AWS, Azure, GCP). Excellent communication skills. Ability to build and maintain strong relationships with partners and internal stakeholders. HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Matthew Foster on: (url removed) We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
May 17, 2025
Full time
Alliance Director Salary: 100k - 130k 12month contract - remote role Grafton Recruitment are delighted to be working with a global tech business who are looking for an Alliance Director to join their team on a minimum 12 month contract basis. As an Alliance Director, you will lead and grow strategic partnerships with Consulting & System Integration partners across emerging markets in EMEA. THE ROLE: Some of your responsibilities as an Alliance Director: Manage and expand relationships with consulting and system integration partners. Collaborate closely with regional sales teams to support joint account planning and execution. Drive partner involvement in customer opportunities to accelerate platform adoption and value creation. Maintain trust and collaboration with sales leaders and supporting teams including clear strategy, planning, and accountability for partner activities in the territory. Support partners with training, enablement, and marketing programs to ensure successful delivery and outcomes. Work with each partner to ensure the right executive level governance with each relationship, including agreements, executive relationships and processes. THE CANDIDATE: 5+ years' experience in sales or business development with strong background in partner/ channel management. Experience of working in at top-tier enterprise software company. Skilled in managing partner portfolios, setting priorities and ensuring proper governance structures are in place. Ability to co-develop parent Comfortable to work with accounts team, sales, solutions architects, marketing, and cloud providers (AWS, Azure, GCP). Excellent communication skills. Ability to build and maintain strong relationships with partners and internal stakeholders. HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Matthew Foster on: (url removed) We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.
Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 17, 2025
Full time
Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate Problem Management Support of Internal IT onboarding What are we looking for? Customer focused with excellent interpersonal skills Willingness to go above and beyond and take ownership Good knowledge of VMware/Horizon/VDI or equivalent Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate; team player mindset. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Role: Senior IT Specialist Location: Manchester City Centre (On-site) Salary: 50,000 - 65,000 DOE Are you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client in the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester. As a Senior IT Specialist, you'll play a key role in delivering exceptional technical support to a global internal user base of over 1,000 staff. You'll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations. Benefits: 20 days holiday, plus bank holidays (3 extra days off aligned globally) Health & Wellbeing plans including life insurance, dental and eyecare etc Corporate Gym rates, cycle to work scheme Annual performance and pay reviews Certificate funding to grow your experience A chance to travel to their offices overseas (Austin, USA) A high-tech forward-thinking, creative work environment Work with passionate, expert-level team working on cutting-edge projects Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc. What we're looking for: A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues Ability to solve complex escalations / major incidents A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line) Willingness and flexibility to travel internationally as part of the role Excellent troubleshooting and communication skills A passion for technology and a proactive, solution-oriented mindset Previous experience working within the gaming industry would be highly desired! Technical abilities: Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory Cloud - Azure/Entra ID/AWS Jira ITSM AV Hardware knowledge/installs Networking issues/connectivity - Firewalls, Routing, Switches etc VPN protocols Infrastructure management (servers, migrations, installations) If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment - please apply for immediate consideration. Key Skills: Senior IT Specialist, Senior IT Engineer, 3rd Line, Infrastructure Engineer, Senior Infrastructure Engineer, IT Support Lead, IT Team Leader, Global IT Support, 4th Line, Senior IT, gaming industry In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 17, 2025
Full time
Role: Senior IT Specialist Location: Manchester City Centre (On-site) Salary: 50,000 - 65,000 DOE Are you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client in the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester. As a Senior IT Specialist, you'll play a key role in delivering exceptional technical support to a global internal user base of over 1,000 staff. You'll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations. Benefits: 20 days holiday, plus bank holidays (3 extra days off aligned globally) Health & Wellbeing plans including life insurance, dental and eyecare etc Corporate Gym rates, cycle to work scheme Annual performance and pay reviews Certificate funding to grow your experience A chance to travel to their offices overseas (Austin, USA) A high-tech forward-thinking, creative work environment Work with passionate, expert-level team working on cutting-edge projects Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc. What we're looking for: A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues Ability to solve complex escalations / major incidents A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line) Willingness and flexibility to travel internationally as part of the role Excellent troubleshooting and communication skills A passion for technology and a proactive, solution-oriented mindset Previous experience working within the gaming industry would be highly desired! Technical abilities: Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory Cloud - Azure/Entra ID/AWS Jira ITSM AV Hardware knowledge/installs Networking issues/connectivity - Firewalls, Routing, Switches etc VPN protocols Infrastructure management (servers, migrations, installations) If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment - please apply for immediate consideration. Key Skills: Senior IT Specialist, Senior IT Engineer, 3rd Line, Infrastructure Engineer, Senior Infrastructure Engineer, IT Support Lead, IT Team Leader, Global IT Support, 4th Line, Senior IT, gaming industry In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
PR Account Director - Financial Servies £45,000 - £50,000 Central London A fantastic opportunity to join a specialist communications consultancy as a PR Account Director You'll be responsible for the following Developing and implement media relations strategies across a mix of clients within financial services and capital markets Create engaging content for a variety of media outlets and soc click apply for full job details
May 17, 2025
Full time
PR Account Director - Financial Servies £45,000 - £50,000 Central London A fantastic opportunity to join a specialist communications consultancy as a PR Account Director You'll be responsible for the following Developing and implement media relations strategies across a mix of clients within financial services and capital markets Create engaging content for a variety of media outlets and soc click apply for full job details
Job Title: IT Engineer Location: Newcastle Salary: Up to 30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : (url removed)
May 17, 2025
Full time
Job Title: IT Engineer Location: Newcastle Salary: Up to 30,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 2 years+ of 1st line technical helpdesk environment 2 years + of a 2nd line technical support environment Firewall Implementations -Fortigate/Cisco/Sonicwall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer general Networking questions. What We Offer - Competitive salary and benefits package. Opportunities for professional development and career progression. A supportive and collaborative work environment. Regular team-building activities and social events. The chance to work with a diverse range of clients and cutting-edge technologies. How to Apply - If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : (url removed)
Head of Product - Marketplace Akkodis are currently working in partnership with a leading service provider to recruit an experienced Head of Product to lead a successful team of Product Owners and Business Analysts to deliver innovation and growth of our client's cloud platform. The Role As the Head of Product you will be the driving force behind the success and growth of the Cloud platform. This role combines strategic leadership, innovation, and operational delivery to position the product as the leading online platform in a competitive landscape. The Responsibilities Take ownership of the product, ensuring alignment with business objectives and driving innovation, operational excellence, and revenue growth. Drive product innovation by analysing market trends, competition, and partner needs to maintain leadership in the sector. Oversee the roadmap, balancing long-term strategy with short-term deliverables to achieve milestones and ensure scalability. Mentor and coach the product team, introducing best practices and methodologies to enhance performance and elevate team capabilities. Foster a positive and collaborative team culture, proactively addressing challenges to improve morale and productivity. Drive the adoption and expert use of Jira across the product team, enhancing workflow efficiency and product management processes. Serve as a trusted deputy to the Director of Products, ensuring consistency with the broader product strategy and taking the lead on critical work when required. Engage with C-level executives and stakeholders to present strategies, outcomes, and progress, ensuring alignment across the organization. The Requirements Proven track record managing cloud or PAAS products. Strong understanding of product processes and lifecycle management. Skilled at navigating executive-level discussions and achieving alignment on strategic initiatives Capable of influencing stakeholders across departments and driving cross-functional collaboration Energetic, ambitious, and eager to grow into a potential successor role Adaptable to dynamic, mid-sized business environments with evolving priorities If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
May 17, 2025
Full time
Head of Product - Marketplace Akkodis are currently working in partnership with a leading service provider to recruit an experienced Head of Product to lead a successful team of Product Owners and Business Analysts to deliver innovation and growth of our client's cloud platform. The Role As the Head of Product you will be the driving force behind the success and growth of the Cloud platform. This role combines strategic leadership, innovation, and operational delivery to position the product as the leading online platform in a competitive landscape. The Responsibilities Take ownership of the product, ensuring alignment with business objectives and driving innovation, operational excellence, and revenue growth. Drive product innovation by analysing market trends, competition, and partner needs to maintain leadership in the sector. Oversee the roadmap, balancing long-term strategy with short-term deliverables to achieve milestones and ensure scalability. Mentor and coach the product team, introducing best practices and methodologies to enhance performance and elevate team capabilities. Foster a positive and collaborative team culture, proactively addressing challenges to improve morale and productivity. Drive the adoption and expert use of Jira across the product team, enhancing workflow efficiency and product management processes. Serve as a trusted deputy to the Director of Products, ensuring consistency with the broader product strategy and taking the lead on critical work when required. Engage with C-level executives and stakeholders to present strategies, outcomes, and progress, ensuring alignment across the organization. The Requirements Proven track record managing cloud or PAAS products. Strong understanding of product processes and lifecycle management. Skilled at navigating executive-level discussions and achieving alignment on strategic initiatives Capable of influencing stakeholders across departments and driving cross-functional collaboration Energetic, ambitious, and eager to grow into a potential successor role Adaptable to dynamic, mid-sized business environments with evolving priorities If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We are working in partnership with a leading Managed Services Provider who have been highly committed to delivering outstanding client support to SME s for the past 20 years. They are now looking to welcome a Technical Support Technician on board, in their offices in Marlow to act as the escalation point for a team of three, as well as developing and maintaining relationships with their customers. The Technical Support Engineer will be responsible for fixing technical problems for existing customers and creating/implementing technical solutions for new customers. You will be speaking directly to customers from the start with onsite visits from time to time. You will be expected to help with solving problems outside of your direct area, so an open mind to helping out with basic PC and networking problems will be required. You will possess strong technical knowledge and commercial experience of working with the following: Microsoft 365 solutions (Exchange, Entra, Intune etc.) SharePoint & Teams site management Windows Server Management, Active Directory, database management, group policy, security, user and group management Network, Firewall & IP Telephony Windows and Apple Mac OS RDS / Terminal Services Microsoft Azure PowerShell The Technical Support Technician will be structured in their approach and have impressive technical and problem-solving skills. As well as being highly personable, they will need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions. You will need previous experience of working for an MSP (Managed Service Provider), as well as proven experience of onboarding and implementing solutions/Microsoft Tenancies for new customers. Your experience will ideally be in-line with 2nd line support, or an experienced 1st line support, ready to move into 2nd line. A driving license is essential to allow for visits to customer sites. This is a great opportunity for a Technical Support Technician to develop their career and contribute to the processes and procedures, with the very realistic goal of developing into a management role for the right candidate.
May 17, 2025
Full time
We are working in partnership with a leading Managed Services Provider who have been highly committed to delivering outstanding client support to SME s for the past 20 years. They are now looking to welcome a Technical Support Technician on board, in their offices in Marlow to act as the escalation point for a team of three, as well as developing and maintaining relationships with their customers. The Technical Support Engineer will be responsible for fixing technical problems for existing customers and creating/implementing technical solutions for new customers. You will be speaking directly to customers from the start with onsite visits from time to time. You will be expected to help with solving problems outside of your direct area, so an open mind to helping out with basic PC and networking problems will be required. You will possess strong technical knowledge and commercial experience of working with the following: Microsoft 365 solutions (Exchange, Entra, Intune etc.) SharePoint & Teams site management Windows Server Management, Active Directory, database management, group policy, security, user and group management Network, Firewall & IP Telephony Windows and Apple Mac OS RDS / Terminal Services Microsoft Azure PowerShell The Technical Support Technician will be structured in their approach and have impressive technical and problem-solving skills. As well as being highly personable, they will need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions. You will need previous experience of working for an MSP (Managed Service Provider), as well as proven experience of onboarding and implementing solutions/Microsoft Tenancies for new customers. Your experience will ideally be in-line with 2nd line support, or an experienced 1st line support, ready to move into 2nd line. A driving license is essential to allow for visits to customer sites. This is a great opportunity for a Technical Support Technician to develop their career and contribute to the processes and procedures, with the very realistic goal of developing into a management role for the right candidate.
CBSbutler Holdings Limited trading as CBSbutler
Basingstoke, Hampshire
Lead Infrastructure Engineer Salary: 58,000 - 63,500 + 10% Bonus + 10% DV allowance Location: Basingstoke - Full Time on Site Clearance: Current DV Clearance or Eligible for DV Clearance. You will join a global IT Consultancy as a Lead Infrastructure engineer within the existing Integration Practice. Working alongside a team of dedicated professionals, you will be driven to find better, faster and more effective solutions. This is an environment where you will be given the tools and encouraged to grow and build upon your existing knowledge and ability. You will: work as part of a multi skilled agile team, where teamwork is paramount. The role will be challenging and varied, where cross training is expected, and challenges shared. have the responsibility of owning the delivery of a work package from design, through prototyping, ensuring the work package meets functional and non-functional requirements. The skills necessary to troubleshoot and problem solve. script repeatable unit tests to exercise functionality, which will account for desired and undesired outcomes. continue to support the work package through user piloting and into production and will continue to be on hand to provide early life support, as well as creating and maintaining support and design documentation to assist users and support personnel in maintaining the work package throughout its life. be responsible for the delivery of ongoing change to the work package, in response to evolving user requirements. Your experience Exchange, Mail, MTA, SMTP Border Sync Directory Services Web (IIS/Apache) Build and configure servers Active Directory and Group Policy DNS PKI (Certificate, TLS) VMWare Automation (Dev Ops tooling, Ansible, GIT, Yaml) Powershell Your benefits 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Company wide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP Role dependent benefits: Private medical
May 17, 2025
Full time
Lead Infrastructure Engineer Salary: 58,000 - 63,500 + 10% Bonus + 10% DV allowance Location: Basingstoke - Full Time on Site Clearance: Current DV Clearance or Eligible for DV Clearance. You will join a global IT Consultancy as a Lead Infrastructure engineer within the existing Integration Practice. Working alongside a team of dedicated professionals, you will be driven to find better, faster and more effective solutions. This is an environment where you will be given the tools and encouraged to grow and build upon your existing knowledge and ability. You will: work as part of a multi skilled agile team, where teamwork is paramount. The role will be challenging and varied, where cross training is expected, and challenges shared. have the responsibility of owning the delivery of a work package from design, through prototyping, ensuring the work package meets functional and non-functional requirements. The skills necessary to troubleshoot and problem solve. script repeatable unit tests to exercise functionality, which will account for desired and undesired outcomes. continue to support the work package through user piloting and into production and will continue to be on hand to provide early life support, as well as creating and maintaining support and design documentation to assist users and support personnel in maintaining the work package throughout its life. be responsible for the delivery of ongoing change to the work package, in response to evolving user requirements. Your experience Exchange, Mail, MTA, SMTP Border Sync Directory Services Web (IIS/Apache) Build and configure servers Active Directory and Group Policy DNS PKI (Certificate, TLS) VMWare Automation (Dev Ops tooling, Ansible, GIT, Yaml) Powershell Your benefits 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to 10% Life assurance Company wide incentive plans Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) Perks at work - employee discounts Employee assistance programme / virtual GP Role dependent benefits: Private medical
Pertemps Dudley West Brom Perms
Oldbury, West Midlands
Tier 3 Service Desk Technician Oldbury Hybrid Working model after 6-month period 30,000 to 35,000 (negotiable depending on experience) Permanent Opportunity The Role As a Tier 3 Service Desk Technician, you will act as an escalation point for complex technical issues that cannot be resolved by Tiers 1 and 2. You will troubleshoot, diagnose, and resolve high-level infrastructure, network, and software problems while contributing to project work and system improvements. What We Offer / Benefits: Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance into field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. West Bromwich hospitality box access for employees. Community and Charity Involvement Opportunities for professional development and certifications Supportive and friendly working environment Modern office in Oldbury with on-site parking, hybrid working model after probationary period Company events and team-building activities Key Responsibilities Provide advanced technical support across a range of technologies (servers, networking, cloud platforms) Take ownership of escalated tickets, ensuring timely resolution and excellent customer service Monitor system performance and security, proactively resolving potential issues Assist with project planning and implementation (e.g., migrations, rollouts, upgrades) Create and maintain documentation for systems, processes, and solutions Collaborate with internal teams and third-party vendors to support service delivery Mentor and support junior service desk technicians Be flexible to attend match day on site response as and when required, paid at time and a half. Requirements Proven experience in a Tier 3 IT support role Strong knowledge of Microsoft technologies, including Office 365, Azure, Windows Server, and Active Directory Networking expertise (TCP/IP, DNS, DHCP, VPN, firewalls) Experience with virtualisation platforms (Hyper-V, VMware) Familiarity with backup solutions, cybersecurity tools, and remote management systems Excellent communication and problem-solving skills Proven experience in an MSP environment is essential. Strong technical troubleshooting skills. Experience in networking and infrastructure support. Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange. Experience with virtualisation technologies such as VMware or Hyper-V. Knowledge of firewalls, routers, and switches. Experience with remote monitoring and management (RMM) tools. Familiarity with backup and disaster recovery solutions. Ability to work independently and as part of a team. A proactive and customer-focused approach. Flexible to attend match day on site response, which will be paid at time and a half. If you are a highly skilled IT professional looking for your next challenge in a dynamic environment, we would love to hear from you. Please make sure before applying that you are able to get to the Oldbury area and will commit to the commute for the days where you will be required to be office based. Please apply with your most up to date CV to be considered.
May 17, 2025
Full time
Tier 3 Service Desk Technician Oldbury Hybrid Working model after 6-month period 30,000 to 35,000 (negotiable depending on experience) Permanent Opportunity The Role As a Tier 3 Service Desk Technician, you will act as an escalation point for complex technical issues that cannot be resolved by Tiers 1 and 2. You will troubleshoot, diagnose, and resolve high-level infrastructure, network, and software problems while contributing to project work and system improvements. What We Offer / Benefits: Holidays: 20 days annual leave + bank holidays + 3 extra days at Christmas Flexible working: After 6-month probation, hybrid working (3 days in office, 2 days from home) Pension scheme Career progression opportunities: Technical team of eighteen with pathways to advance into field engineering, and specialist roles. Company socials: Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties. Football industry exposure: Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc. West Bromwich hospitality box access for employees. Community and Charity Involvement Opportunities for professional development and certifications Supportive and friendly working environment Modern office in Oldbury with on-site parking, hybrid working model after probationary period Company events and team-building activities Key Responsibilities Provide advanced technical support across a range of technologies (servers, networking, cloud platforms) Take ownership of escalated tickets, ensuring timely resolution and excellent customer service Monitor system performance and security, proactively resolving potential issues Assist with project planning and implementation (e.g., migrations, rollouts, upgrades) Create and maintain documentation for systems, processes, and solutions Collaborate with internal teams and third-party vendors to support service delivery Mentor and support junior service desk technicians Be flexible to attend match day on site response as and when required, paid at time and a half. Requirements Proven experience in a Tier 3 IT support role Strong knowledge of Microsoft technologies, including Office 365, Azure, Windows Server, and Active Directory Networking expertise (TCP/IP, DNS, DHCP, VPN, firewalls) Experience with virtualisation platforms (Hyper-V, VMware) Familiarity with backup solutions, cybersecurity tools, and remote management systems Excellent communication and problem-solving skills Proven experience in an MSP environment is essential. Strong technical troubleshooting skills. Experience in networking and infrastructure support. Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange. Experience with virtualisation technologies such as VMware or Hyper-V. Knowledge of firewalls, routers, and switches. Experience with remote monitoring and management (RMM) tools. Familiarity with backup and disaster recovery solutions. Ability to work independently and as part of a team. A proactive and customer-focused approach. Flexible to attend match day on site response, which will be paid at time and a half. If you are a highly skilled IT professional looking for your next challenge in a dynamic environment, we would love to hear from you. Please make sure before applying that you are able to get to the Oldbury area and will commit to the commute for the days where you will be required to be office based. Please apply with your most up to date CV to be considered.
