Sewell Wallis are exclusively partnering with our client, a specialist financial services business based in Rotherham, as they appoint a Head of Compliance into their team. This South Yorkshire business is continuing their journey through a transformation and growth strategy and is therefore looking for a driven leader of people with an experienced background in compliance and control in an FCA regulated, ideally mortgage industry. What will you be doing? Responsibility to lead the design and operationalisation of governance capabilities of the Group. Accountable for second line responsibility for all credit aspects of the business including owning responsible lending policies, affordability calculations, providing oversight of the treatment of vulnerable customers and the effective implementation of collections (including forbearance) policies and processes. Ownership of the Group 2nd line compliance monitoring plan using a risk weighted methodology. Oversight of the regulatory capital and credit risk retention requirements in line with MIPRU. For the oversight of the compliance Framework. Take responsibility for group activities as Compliance Oversight. Point of contact for all regulatory bodies including the FCA and the FOS. Lead of regulatory change and the impact to business strategy. What skills do we require? At least 3 years' experience within financial services working at a senior level. Comprehensive knowledge of Mortgage and other consumer credit products and the mortgage and loan industry. A full understanding of FCA regulation including Consumer Duty and MCOB. Previous experience of leading and coaching a team. What's on offer? Salary between 80,000 - 90,000 25 days holiday PMI - vitality Cycle to work Onsite parking Apply for this role below or contact Kayley for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Jul 03, 2025
Full time
Sewell Wallis are exclusively partnering with our client, a specialist financial services business based in Rotherham, as they appoint a Head of Compliance into their team. This South Yorkshire business is continuing their journey through a transformation and growth strategy and is therefore looking for a driven leader of people with an experienced background in compliance and control in an FCA regulated, ideally mortgage industry. What will you be doing? Responsibility to lead the design and operationalisation of governance capabilities of the Group. Accountable for second line responsibility for all credit aspects of the business including owning responsible lending policies, affordability calculations, providing oversight of the treatment of vulnerable customers and the effective implementation of collections (including forbearance) policies and processes. Ownership of the Group 2nd line compliance monitoring plan using a risk weighted methodology. Oversight of the regulatory capital and credit risk retention requirements in line with MIPRU. For the oversight of the compliance Framework. Take responsibility for group activities as Compliance Oversight. Point of contact for all regulatory bodies including the FCA and the FOS. Lead of regulatory change and the impact to business strategy. What skills do we require? At least 3 years' experience within financial services working at a senior level. Comprehensive knowledge of Mortgage and other consumer credit products and the mortgage and loan industry. A full understanding of FCA regulation including Consumer Duty and MCOB. Previous experience of leading and coaching a team. What's on offer? Salary between 80,000 - 90,000 25 days holiday PMI - vitality Cycle to work Onsite parking Apply for this role below or contact Kayley for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Based in London, Milton Keynes, Birmingham or Wilmslow Job title: Change & Operational Readiness Manager Location: London, Milton Keynes, Birmingham or Wilmslow Closing date: 31 July 2025 Job Summary At Gatehouse Bank, we're growing fast. We're a Shariah-compliant challenger bank with a clear purpose: to offer ethical, transparent financial products that make a real difference to our customers. As we scale up, we need brilliant people to help us manage change in a way that's smart, structured, and ready for anything. That's where you come in. We're looking for a Change & Operational Readiness Manager to join our growing Operations team. You'll be the bridge between strategic change and day-to-day business readiness making sure we land change well, with minimal disruption and maximum impact. Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week. Key responsibilities You'll work closely with teams across the Bank - Operations, Technology, Transformation, and more - to make sure change isn't just delivered, but delivered well. Your job is to get under the skin of what's changing, understand the risks and opportunities, and make sure we're fully prepared. Some of the things you'll be doing: Leading the operational response to change projects, making sure we're ready for go-live and beyond. Designing clear, practical Operational Readiness Plans that help teams adapt quickly and confidently. Shaping change demand from the business and aligning it to wider strategic priorities. Supporting end-to-end delivery from early planning and workshops through to testing and benefit tracking. Getting stuck into UAT - defining, coordinating, and making sure results are acted on. Acting as a hands-on lead for smaller changes that don't need tech development. You'll play Business Analyst, SME, and Project Manager all at once. Creating useful, insightful reporting that gives leaders a clear picture of what's changing across Home Finance Operations. Collaborating with the Head of Operational Change across the broader change portfolio. Skills required You don't need to have done this exact role before, but you should be confident operating in change-heavy, regulated environments. You're someone who sees things through, spots what others might miss, and communicates clearly under pressure. Here's what helps: Experience in financial services - especially in mortgages, operations, or regulated change. A solid understanding of operational areas like Customer Service, Collections, or Underwriting. Strong change management experience, you know what makes a project succeed or fail. Comfortable with UAT planning, benefit realisation, and the business side of delivery. Able to build strong relationships, influence people at all levels, and challenge where needed. Excellent communication and presentation skills. Confident with technology and comfortable working across multiple priorities. About us Founded in 2007, Gatehouse Bank is one of the UK's fastest-growing Islamic banks, with offices in London, Milton Keynes, Birmingham and Wilmslow. We offer savings products and real estate finance for individuals and businesses, and we do things differently: our ethical, Shariah compliant model is built around fairness, transparency, and shared risk. We call it balanced banking. We offer a competitive salary and benefits package that includes: 25 days holiday (plus bank holidays) - increasing with service Private medical insurance and dental cover Life assurance and income protection Employee referral bonus A collaborative, down-to-earth working culture Gatehouse Bank is an equal opportunities employer and positively encourages applications from people of all backgrounds and walks of life. Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here . Milton Keynes Job SummaryThe purpose of this role is to be responsible for the day-to-day handling of customers who are having difficulties paying their Read more and apply
Jul 03, 2025
Full time
Based in London, Milton Keynes, Birmingham or Wilmslow Job title: Change & Operational Readiness Manager Location: London, Milton Keynes, Birmingham or Wilmslow Closing date: 31 July 2025 Job Summary At Gatehouse Bank, we're growing fast. We're a Shariah-compliant challenger bank with a clear purpose: to offer ethical, transparent financial products that make a real difference to our customers. As we scale up, we need brilliant people to help us manage change in a way that's smart, structured, and ready for anything. That's where you come in. We're looking for a Change & Operational Readiness Manager to join our growing Operations team. You'll be the bridge between strategic change and day-to-day business readiness making sure we land change well, with minimal disruption and maximum impact. Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week. Key responsibilities You'll work closely with teams across the Bank - Operations, Technology, Transformation, and more - to make sure change isn't just delivered, but delivered well. Your job is to get under the skin of what's changing, understand the risks and opportunities, and make sure we're fully prepared. Some of the things you'll be doing: Leading the operational response to change projects, making sure we're ready for go-live and beyond. Designing clear, practical Operational Readiness Plans that help teams adapt quickly and confidently. Shaping change demand from the business and aligning it to wider strategic priorities. Supporting end-to-end delivery from early planning and workshops through to testing and benefit tracking. Getting stuck into UAT - defining, coordinating, and making sure results are acted on. Acting as a hands-on lead for smaller changes that don't need tech development. You'll play Business Analyst, SME, and Project Manager all at once. Creating useful, insightful reporting that gives leaders a clear picture of what's changing across Home Finance Operations. Collaborating with the Head of Operational Change across the broader change portfolio. Skills required You don't need to have done this exact role before, but you should be confident operating in change-heavy, regulated environments. You're someone who sees things through, spots what others might miss, and communicates clearly under pressure. Here's what helps: Experience in financial services - especially in mortgages, operations, or regulated change. A solid understanding of operational areas like Customer Service, Collections, or Underwriting. Strong change management experience, you know what makes a project succeed or fail. Comfortable with UAT planning, benefit realisation, and the business side of delivery. Able to build strong relationships, influence people at all levels, and challenge where needed. Excellent communication and presentation skills. Confident with technology and comfortable working across multiple priorities. About us Founded in 2007, Gatehouse Bank is one of the UK's fastest-growing Islamic banks, with offices in London, Milton Keynes, Birmingham and Wilmslow. We offer savings products and real estate finance for individuals and businesses, and we do things differently: our ethical, Shariah compliant model is built around fairness, transparency, and shared risk. We call it balanced banking. We offer a competitive salary and benefits package that includes: 25 days holiday (plus bank holidays) - increasing with service Private medical insurance and dental cover Life assurance and income protection Employee referral bonus A collaborative, down-to-earth working culture Gatehouse Bank is an equal opportunities employer and positively encourages applications from people of all backgrounds and walks of life. Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here . Milton Keynes Job SummaryThe purpose of this role is to be responsible for the day-to-day handling of customers who are having difficulties paying their Read more and apply
Based in London, Milton Keynes, Birmingham or Wilmslow Job title: Change & Operational Readiness Manager Location: London, Milton Keynes, Birmingham or Wilmslow Closing date: 31 July 2025 Job Summary At Gatehouse Bank, we're growing fast. We're a Shariah-compliant challenger bank with a clear purpose: to offer ethical, transparent financial products that make a real difference to our customers. As we scale up, we need brilliant people to help us manage change in a way that's smart, structured, and ready for anything. That's where you come in. We're looking for a Change & Operational Readiness Manager to join our growing Operations team. You'll be the bridge between strategic change and day-to-day business readiness making sure we land change well, with minimal disruption and maximum impact. Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week. Key responsibilities You'll work closely with teams across the Bank - Operations, Technology, Transformation, and more - to make sure change isn't just delivered, but delivered well. Your job is to get under the skin of what's changing, understand the risks and opportunities, and make sure we're fully prepared. Some of the things you'll be doing: Leading the operational response to change projects, making sure we're ready for go-live and beyond. Designing clear, practical Operational Readiness Plans that help teams adapt quickly and confidently. Shaping change demand from the business and aligning it to wider strategic priorities. Supporting end-to-end delivery from early planning and workshops through to testing and benefit tracking. Getting stuck into UAT - defining, coordinating, and making sure results are acted on. Acting as a hands-on lead for smaller changes that don't need tech development. You'll play Business Analyst, SME, and Project Manager all at once. Creating useful, insightful reporting that gives leaders a clear picture of what's changing across Home Finance Operations. Collaborating with the Head of Operational Change across the broader change portfolio. Skills required You don't need to have done this exact role before, but you should be confident operating in change-heavy, regulated environments. You're someone who sees things through, spots what others might miss, and communicates clearly under pressure. Here's what helps: Experience in financial services - especially in mortgages, operations, or regulated change. A solid understanding of operational areas like Customer Service, Collections, or Underwriting. Strong change management experience, you know what makes a project succeed or fail. Comfortable with UAT planning, benefit realisation, and the business side of delivery. Able to build strong relationships, influence people at all levels, and challenge where needed. Excellent communication and presentation skills. Confident with technology and comfortable working across multiple priorities. About us Founded in 2007, Gatehouse Bank is one of the UK's fastest-growing Islamic banks, with offices in London, Milton Keynes, Birmingham and Wilmslow. We offer savings products and real estate finance for individuals and businesses, and we do things differently: our ethical, Shariah compliant model is built around fairness, transparency, and shared risk. We call it balanced banking. We offer a competitive salary and benefits package that includes: 25 days holiday (plus bank holidays) - increasing with service Private medical insurance and dental cover Life assurance and income protection Employee referral bonus A collaborative, down-to-earth working culture Gatehouse Bank is an equal opportunities employer and positively encourages applications from people of all backgrounds and walks of life. Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here . Milton Keynes Job SummaryThe purpose of this role is to be responsible for the day-to-day handling of customers who are having difficulties paying their Read more and apply
Jul 03, 2025
Full time
Based in London, Milton Keynes, Birmingham or Wilmslow Job title: Change & Operational Readiness Manager Location: London, Milton Keynes, Birmingham or Wilmslow Closing date: 31 July 2025 Job Summary At Gatehouse Bank, we're growing fast. We're a Shariah-compliant challenger bank with a clear purpose: to offer ethical, transparent financial products that make a real difference to our customers. As we scale up, we need brilliant people to help us manage change in a way that's smart, structured, and ready for anything. That's where you come in. We're looking for a Change & Operational Readiness Manager to join our growing Operations team. You'll be the bridge between strategic change and day-to-day business readiness making sure we land change well, with minimal disruption and maximum impact. Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week. Key responsibilities You'll work closely with teams across the Bank - Operations, Technology, Transformation, and more - to make sure change isn't just delivered, but delivered well. Your job is to get under the skin of what's changing, understand the risks and opportunities, and make sure we're fully prepared. Some of the things you'll be doing: Leading the operational response to change projects, making sure we're ready for go-live and beyond. Designing clear, practical Operational Readiness Plans that help teams adapt quickly and confidently. Shaping change demand from the business and aligning it to wider strategic priorities. Supporting end-to-end delivery from early planning and workshops through to testing and benefit tracking. Getting stuck into UAT - defining, coordinating, and making sure results are acted on. Acting as a hands-on lead for smaller changes that don't need tech development. You'll play Business Analyst, SME, and Project Manager all at once. Creating useful, insightful reporting that gives leaders a clear picture of what's changing across Home Finance Operations. Collaborating with the Head of Operational Change across the broader change portfolio. Skills required You don't need to have done this exact role before, but you should be confident operating in change-heavy, regulated environments. You're someone who sees things through, spots what others might miss, and communicates clearly under pressure. Here's what helps: Experience in financial services - especially in mortgages, operations, or regulated change. A solid understanding of operational areas like Customer Service, Collections, or Underwriting. Strong change management experience, you know what makes a project succeed or fail. Comfortable with UAT planning, benefit realisation, and the business side of delivery. Able to build strong relationships, influence people at all levels, and challenge where needed. Excellent communication and presentation skills. Confident with technology and comfortable working across multiple priorities. About us Founded in 2007, Gatehouse Bank is one of the UK's fastest-growing Islamic banks, with offices in London, Milton Keynes, Birmingham and Wilmslow. We offer savings products and real estate finance for individuals and businesses, and we do things differently: our ethical, Shariah compliant model is built around fairness, transparency, and shared risk. We call it balanced banking. We offer a competitive salary and benefits package that includes: 25 days holiday (plus bank holidays) - increasing with service Private medical insurance and dental cover Life assurance and income protection Employee referral bonus A collaborative, down-to-earth working culture Gatehouse Bank is an equal opportunities employer and positively encourages applications from people of all backgrounds and walks of life. Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here . Milton Keynes Job SummaryThe purpose of this role is to be responsible for the day-to-day handling of customers who are having difficulties paying their Read more and apply
Based in London, Milton Keynes, Birmingham or Wilmslow Job title: Change & Operational Readiness Manager Location: London, Milton Keynes, Birmingham or Wilmslow Closing date: 31 July 2025 Job Summary At Gatehouse Bank, we're growing fast. We're a Shariah-compliant challenger bank with a clear purpose: to offer ethical, transparent financial products that make a real difference to our customers. As we scale up, we need brilliant people to help us manage change in a way that's smart, structured, and ready for anything. That's where you come in. We're looking for a Change & Operational Readiness Manager to join our growing Operations team. You'll be the bridge between strategic change and day-to-day business readiness making sure we land change well, with minimal disruption and maximum impact. Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week. Key responsibilities You'll work closely with teams across the Bank - Operations, Technology, Transformation, and more - to make sure change isn't just delivered, but delivered well. Your job is to get under the skin of what's changing, understand the risks and opportunities, and make sure we're fully prepared. Some of the things you'll be doing: Leading the operational response to change projects, making sure we're ready for go-live and beyond. Designing clear, practical Operational Readiness Plans that help teams adapt quickly and confidently. Shaping change demand from the business and aligning it to wider strategic priorities. Supporting end-to-end delivery from early planning and workshops through to testing and benefit tracking. Getting stuck into UAT - defining, coordinating, and making sure results are acted on. Acting as a hands-on lead for smaller changes that don't need tech development. You'll play Business Analyst, SME, and Project Manager all at once. Creating useful, insightful reporting that gives leaders a clear picture of what's changing across Home Finance Operations. Collaborating with the Head of Operational Change across the broader change portfolio. Skills required You don't need to have done this exact role before, but you should be confident operating in change-heavy, regulated environments. You're someone who sees things through, spots what others might miss, and communicates clearly under pressure. Here's what helps: Experience in financial services - especially in mortgages, operations, or regulated change. A solid understanding of operational areas like Customer Service, Collections, or Underwriting. Strong change management experience, you know what makes a project succeed or fail. Comfortable with UAT planning, benefit realisation, and the business side of delivery. Able to build strong relationships, influence people at all levels, and challenge where needed. Excellent communication and presentation skills. Confident with technology and comfortable working across multiple priorities. About us Founded in 2007, Gatehouse Bank is one of the UK's fastest-growing Islamic banks, with offices in London, Milton Keynes, Birmingham and Wilmslow. We offer savings products and real estate finance for individuals and businesses, and we do things differently: our ethical, Shariah compliant model is built around fairness, transparency, and shared risk. We call it balanced banking. We offer a competitive salary and benefits package that includes: 25 days holiday (plus bank holidays) - increasing with service Private medical insurance and dental cover Life assurance and income protection Employee referral bonus A collaborative, down-to-earth working culture Gatehouse Bank is an equal opportunities employer and positively encourages applications from people of all backgrounds and walks of life. Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here . Milton Keynes Job SummaryThe purpose of this role is to be responsible for the day-to-day handling of customers who are having difficulties paying their Read more and apply
Jul 03, 2025
Full time
Based in London, Milton Keynes, Birmingham or Wilmslow Job title: Change & Operational Readiness Manager Location: London, Milton Keynes, Birmingham or Wilmslow Closing date: 31 July 2025 Job Summary At Gatehouse Bank, we're growing fast. We're a Shariah-compliant challenger bank with a clear purpose: to offer ethical, transparent financial products that make a real difference to our customers. As we scale up, we need brilliant people to help us manage change in a way that's smart, structured, and ready for anything. That's where you come in. We're looking for a Change & Operational Readiness Manager to join our growing Operations team. You'll be the bridge between strategic change and day-to-day business readiness making sure we land change well, with minimal disruption and maximum impact. Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week. Key responsibilities You'll work closely with teams across the Bank - Operations, Technology, Transformation, and more - to make sure change isn't just delivered, but delivered well. Your job is to get under the skin of what's changing, understand the risks and opportunities, and make sure we're fully prepared. Some of the things you'll be doing: Leading the operational response to change projects, making sure we're ready for go-live and beyond. Designing clear, practical Operational Readiness Plans that help teams adapt quickly and confidently. Shaping change demand from the business and aligning it to wider strategic priorities. Supporting end-to-end delivery from early planning and workshops through to testing and benefit tracking. Getting stuck into UAT - defining, coordinating, and making sure results are acted on. Acting as a hands-on lead for smaller changes that don't need tech development. You'll play Business Analyst, SME, and Project Manager all at once. Creating useful, insightful reporting that gives leaders a clear picture of what's changing across Home Finance Operations. Collaborating with the Head of Operational Change across the broader change portfolio. Skills required You don't need to have done this exact role before, but you should be confident operating in change-heavy, regulated environments. You're someone who sees things through, spots what others might miss, and communicates clearly under pressure. Here's what helps: Experience in financial services - especially in mortgages, operations, or regulated change. A solid understanding of operational areas like Customer Service, Collections, or Underwriting. Strong change management experience, you know what makes a project succeed or fail. Comfortable with UAT planning, benefit realisation, and the business side of delivery. Able to build strong relationships, influence people at all levels, and challenge where needed. Excellent communication and presentation skills. Confident with technology and comfortable working across multiple priorities. About us Founded in 2007, Gatehouse Bank is one of the UK's fastest-growing Islamic banks, with offices in London, Milton Keynes, Birmingham and Wilmslow. We offer savings products and real estate finance for individuals and businesses, and we do things differently: our ethical, Shariah compliant model is built around fairness, transparency, and shared risk. We call it balanced banking. We offer a competitive salary and benefits package that includes: 25 days holiday (plus bank holidays) - increasing with service Private medical insurance and dental cover Life assurance and income protection Employee referral bonus A collaborative, down-to-earth working culture Gatehouse Bank is an equal opportunities employer and positively encourages applications from people of all backgrounds and walks of life. Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here . Milton Keynes Job SummaryThe purpose of this role is to be responsible for the day-to-day handling of customers who are having difficulties paying their Read more and apply
Billing Specialist Department: Finance Employment Type: Full Time Location: London Reporting To: Head of Finance Operations Compensation: £30,000 - £35,000 / year Description Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable. Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we've earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?' With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe. Our Ways of Working We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month. To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Join the EVolution: You will play a key role in managing and processing billing information for our business working across a large finance team here in the city. Your role will be crucial in maintaining the cash flow by ensuring that payments are made on time and accurately recorded. You'll also be responsible for: Generating Invoices: Creating and sending invoices to clients or customers for products or services provided. Billing Discrepancies: Identifying and resolving any discrepancies or errors in billing, whether from customers or internal systems. Tracking Payments: Monitoring and recording payments made by customers, ensuring accuracy in the payment process. Updating Billing Systems: Keeping billing records updated and ensuring the billing software or system is accurate. Managing Accounts Receivable: Following up on overdue payments, sending reminders, and sometimes working with collections. Customer Communication: Addressing customer inquiries regarding billing, payment methods, and charges. Compliance: Ensuring billing practices comply with relevant regulations and company policies. Electrify us with your skills: We think the role would be great for somebody who has previously worked in a billing capacity as well as someone with: Proven experience in a billing or finance role. Strong attention to detail and organizational skills. Excellent communication and customer service skills. Proficiency in using billing software and ERP systems. Experience with Salesforce is a plus. Perks that spark joy: Salary = £35,000 - £40,000 Flexible hybrid working model (8-12 days in the London office per month) Work abroad for up to 20 days per year Salary Sacrifice EV Scheme and free Pod Point Family & friend discount scheme 25 days holiday (plus Bank Holidays) Very generous parental and family leave Pension scheme with a 4.5% matched contribution Eyecare scheme Life insurance covering up to 4x your annual salary Virtual GP provided by HealthHero Employee Assistance Program Free Mortgage Advice Discounted Gym Memberships Cycle2Work Scheme Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Feb 21, 2025
Full time
Billing Specialist Department: Finance Employment Type: Full Time Location: London Reporting To: Head of Finance Operations Compensation: £30,000 - £35,000 / year Description Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable. Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we've earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?' With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe. Our Ways of Working We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month. To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Join the EVolution: You will play a key role in managing and processing billing information for our business working across a large finance team here in the city. Your role will be crucial in maintaining the cash flow by ensuring that payments are made on time and accurately recorded. You'll also be responsible for: Generating Invoices: Creating and sending invoices to clients or customers for products or services provided. Billing Discrepancies: Identifying and resolving any discrepancies or errors in billing, whether from customers or internal systems. Tracking Payments: Monitoring and recording payments made by customers, ensuring accuracy in the payment process. Updating Billing Systems: Keeping billing records updated and ensuring the billing software or system is accurate. Managing Accounts Receivable: Following up on overdue payments, sending reminders, and sometimes working with collections. Customer Communication: Addressing customer inquiries regarding billing, payment methods, and charges. Compliance: Ensuring billing practices comply with relevant regulations and company policies. Electrify us with your skills: We think the role would be great for somebody who has previously worked in a billing capacity as well as someone with: Proven experience in a billing or finance role. Strong attention to detail and organizational skills. Excellent communication and customer service skills. Proficiency in using billing software and ERP systems. Experience with Salesforce is a plus. Perks that spark joy: Salary = £35,000 - £40,000 Flexible hybrid working model (8-12 days in the London office per month) Work abroad for up to 20 days per year Salary Sacrifice EV Scheme and free Pod Point Family & friend discount scheme 25 days holiday (plus Bank Holidays) Very generous parental and family leave Pension scheme with a 4.5% matched contribution Eyecare scheme Life insurance covering up to 4x your annual salary Virtual GP provided by HealthHero Employee Assistance Program Free Mortgage Advice Discounted Gym Memberships Cycle2Work Scheme Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Billing Specialist Department: Finance Employment Type: Full Time Location: London Reporting To: Head of Finance Operations Compensation: £30,000 - £35,000 / year Description Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable. Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we've earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?' With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe. Our Ways of Working We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month. To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Join the EVolution: You will play a key role in managing and processing billing information for our business working across a large finance team here in the city. Your role will be crucial in maintaining the cash flow by ensuring that payments are made on time and accurately recorded. You'll also be responsible for: Generating Invoices: Creating and sending invoices to clients or customers for products or services provided. Billing Discrepancies: Identifying and resolving any discrepancies or errors in billing, whether from customers or internal systems. Tracking Payments: Monitoring and recording payments made by customers, ensuring accuracy in the payment process. Updating Billing Systems: Keeping billing records updated and ensuring the billing software or system is accurate. Managing Accounts Receivable: Following up on overdue payments, sending reminders, and sometimes working with collections. Customer Communication: Addressing customer inquiries regarding billing, payment methods, and charges. Compliance: Ensuring billing practices comply with relevant regulations and company policies. Electrify us with your skills: We think the role would be great for somebody who has previously worked in a billing capacity as well as someone with: Proven experience in a billing or finance role. Strong attention to detail and organizational skills. Excellent communication and customer service skills. Proficiency in using billing software and ERP systems. Experience with Salesforce is a plus. Perks that spark joy: Salary = £35,000 - £40,000 Flexible hybrid working model (8-12 days in the London office per month) Work abroad for up to 20 days per year Salary Sacrifice EV Scheme and free Pod Point Family & friend discount scheme 25 days holiday (plus Bank Holidays) Very generous parental and family leave Pension scheme with a 4.5% matched contribution Eyecare scheme Life insurance covering up to 4x your annual salary Virtual GP provided by HealthHero Employee Assistance Program Free Mortgage Advice Discounted Gym Memberships Cycle2Work Scheme Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Feb 19, 2025
Full time
Billing Specialist Department: Finance Employment Type: Full Time Location: London Reporting To: Head of Finance Operations Compensation: £30,000 - £35,000 / year Description Leading the way in electric vehicle charging, we've been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable. Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we've earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?' With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe. Our Ways of Working We're all about flexibility, community and a healthy work-life balance. Our hybrid model offers a 'best of both worlds' approach combining the best parts of home and office working. When you'll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month. To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray's Inn Road, London, WC1X 8HB). Join the EVolution: You will play a key role in managing and processing billing information for our business working across a large finance team here in the city. Your role will be crucial in maintaining the cash flow by ensuring that payments are made on time and accurately recorded. You'll also be responsible for: Generating Invoices: Creating and sending invoices to clients or customers for products or services provided. Billing Discrepancies: Identifying and resolving any discrepancies or errors in billing, whether from customers or internal systems. Tracking Payments: Monitoring and recording payments made by customers, ensuring accuracy in the payment process. Updating Billing Systems: Keeping billing records updated and ensuring the billing software or system is accurate. Managing Accounts Receivable: Following up on overdue payments, sending reminders, and sometimes working with collections. Customer Communication: Addressing customer inquiries regarding billing, payment methods, and charges. Compliance: Ensuring billing practices comply with relevant regulations and company policies. Electrify us with your skills: We think the role would be great for somebody who has previously worked in a billing capacity as well as someone with: Proven experience in a billing or finance role. Strong attention to detail and organizational skills. Excellent communication and customer service skills. Proficiency in using billing software and ERP systems. Experience with Salesforce is a plus. Perks that spark joy: Salary = £35,000 - £40,000 Flexible hybrid working model (8-12 days in the London office per month) Work abroad for up to 20 days per year Salary Sacrifice EV Scheme and free Pod Point Family & friend discount scheme 25 days holiday (plus Bank Holidays) Very generous parental and family leave Pension scheme with a 4.5% matched contribution Eyecare scheme Life insurance covering up to 4x your annual salary Virtual GP provided by HealthHero Employee Assistance Program Free Mortgage Advice Discounted Gym Memberships Cycle2Work Scheme Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Our client owns and manages more than 100,000 residential leasehold titles across the UK. Their Ground Rent Team provides a knowledgeable, helpful, friendly customer services experience, engaging with leaseholders, solicitors and managing agents by telephone and email. The successful individual will be responsible for overseeing a team the ground rent collections team as well as the management of the registration process; ensuring all daily processes are completed to a high standard. They will also be responsible for escalating matters to mortgage lenders and liaising with solicitors in dealing with advance debt collection files. This role requires a can-do attitude and a desire to make a difference as well as a need to develop within the company and lead a team. Roles and responsibilities include but are not limited to: Overseeing the management of the Operations team (ground rent collection, Notices, Sublet, Lease extension and Freehold) Organising workloads efficiently and distributing workload accordingly across the team to fit the business needs. Monitoring and coaching the team in their daily email/letter communications, ensuring a high standard of delivery. Carrying out regular audits across the teams and coaching team members on any outcomes from the audit. Managing budgets on a monthly and quarterly basis, reporting to the Manager on the results and actions taken. Communicating with leaseholders, agents and solicitors by email/letter and telephone Reviewing any complaints at the initial stage and sending the necessary holding email. Reviewing and ensuring the escalation of higher ground rent debt files to our appointed solicitor runs smoothly Ensuring our system is up to date with the correct lease clauses and we are targeting all properties let which have reasonable clauses Overseeing and escalating problematic files to conclusion Having regular developmental conversations with your team members and providing tangible feedback. Proactively identifying efficiencies in all of the Operations team procedures to save time or cost Ensure adherence to property and GDPR regulations. Other general duties in supporting the Operations Division and as set by the Manager. Skills and experience required: Candidates must have great organisational skills, with strong oral and written communication skills, and be able to lead a team and with the support of the Manager, coach individuals in achieving the best in their day job. Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search. Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Feb 01, 2025
Full time
Our client owns and manages more than 100,000 residential leasehold titles across the UK. Their Ground Rent Team provides a knowledgeable, helpful, friendly customer services experience, engaging with leaseholders, solicitors and managing agents by telephone and email. The successful individual will be responsible for overseeing a team the ground rent collections team as well as the management of the registration process; ensuring all daily processes are completed to a high standard. They will also be responsible for escalating matters to mortgage lenders and liaising with solicitors in dealing with advance debt collection files. This role requires a can-do attitude and a desire to make a difference as well as a need to develop within the company and lead a team. Roles and responsibilities include but are not limited to: Overseeing the management of the Operations team (ground rent collection, Notices, Sublet, Lease extension and Freehold) Organising workloads efficiently and distributing workload accordingly across the team to fit the business needs. Monitoring and coaching the team in their daily email/letter communications, ensuring a high standard of delivery. Carrying out regular audits across the teams and coaching team members on any outcomes from the audit. Managing budgets on a monthly and quarterly basis, reporting to the Manager on the results and actions taken. Communicating with leaseholders, agents and solicitors by email/letter and telephone Reviewing any complaints at the initial stage and sending the necessary holding email. Reviewing and ensuring the escalation of higher ground rent debt files to our appointed solicitor runs smoothly Ensuring our system is up to date with the correct lease clauses and we are targeting all properties let which have reasonable clauses Overseeing and escalating problematic files to conclusion Having regular developmental conversations with your team members and providing tangible feedback. Proactively identifying efficiencies in all of the Operations team procedures to save time or cost Ensure adherence to property and GDPR regulations. Other general duties in supporting the Operations Division and as set by the Manager. Skills and experience required: Candidates must have great organisational skills, with strong oral and written communication skills, and be able to lead a team and with the support of the Manager, coach individuals in achieving the best in their day job. Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search. Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Business Division: EQ Credit Services Business Function / Department: Compliance Job Title: Compliance Monitoring Specialist Reporting to (Job Title): Compliance Manager Date: 30/11/2022 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ is an FCA-regulated business; this role will provide second-line quality assurance and monitoring on the Homes England help-to-buy portfolio's written and oral communications. You will support the Compliance Manager with embedding a culture of risk and compliance, delivery of annual compliance plan and making improvements to policies and processes to deliver good customer outcomes. Core Duties/Responsibilities Conduct monthly call monitoring and correspondence monitoring for all agents across the contact centre including administration, redemptions, and collections Analyse risk and correctly identify appropriate remedial action to support fair customer outcomes Conduct effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes Ensure actions are effectively tracked to satisfactory resolution where remediation is required Ensure that the Quality Assurance scorecard aligns to the Homes England requirements and delivers effective outcomes for customers Provide MI to the Compliance Manager on relevant assurance outcomes Provide feedback to Team Leaders on the outcomes of the monitoring with clear guidance on the areas of improvement and coaching Identify areas of improvement or training with potential solutions. Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: A minimum of 2 years' experience, working within compliance or risk department, Subject matter expert in at least one of the following areas: regulated mortgage sales, risk management, FCA Regs (MCOBS, BCOBS, ICOBs ), ICO (GDPR, Breach reporting and handling ), Ofcom Experience in communicating effectively and directly to senior and/or exec level people on Compliance matters, Must be confident, flexible, independent, and self-motivated, Presentable and articulate with the ability to interact with people at all levels, A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary, Able to overcome objections and conflicts, proposing suitable methods of rectification, Dependable and trustworthy, Adept at building strong relationships, with the ability to ingrate into an existing team, Detail orientated with the ability to work methodically, Able to prioritise tasks and workload to meet tight deadlines Training & Education (Qualifications/vocational training required) Experience within a regulated environment, GCSE's including Maths and English, CeMAP or other equivalent qualifications are desirable. (Applicants that do not have these qualifications may be required to gain these in future) What We Offer Save for your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Dec 15, 2022
Full time
Business Division: EQ Credit Services Business Function / Department: Compliance Job Title: Compliance Monitoring Specialist Reporting to (Job Title): Compliance Manager Date: 30/11/2022 Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 5,700 employees, it supports 37 million people in 120 countries. EQ's purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ is an FCA-regulated business; this role will provide second-line quality assurance and monitoring on the Homes England help-to-buy portfolio's written and oral communications. You will support the Compliance Manager with embedding a culture of risk and compliance, delivery of annual compliance plan and making improvements to policies and processes to deliver good customer outcomes. Core Duties/Responsibilities Conduct monthly call monitoring and correspondence monitoring for all agents across the contact centre including administration, redemptions, and collections Analyse risk and correctly identify appropriate remedial action to support fair customer outcomes Conduct effective root cause analysis to support necessary improvements that feed into various business areas policies and process changes Ensure actions are effectively tracked to satisfactory resolution where remediation is required Ensure that the Quality Assurance scorecard aligns to the Homes England requirements and delivers effective outcomes for customers Provide MI to the Compliance Manager on relevant assurance outcomes Provide feedback to Team Leaders on the outcomes of the monitoring with clear guidance on the areas of improvement and coaching Identify areas of improvement or training with potential solutions. Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: A minimum of 2 years' experience, working within compliance or risk department, Subject matter expert in at least one of the following areas: regulated mortgage sales, risk management, FCA Regs (MCOBS, BCOBS, ICOBs ), ICO (GDPR, Breach reporting and handling ), Ofcom Experience in communicating effectively and directly to senior and/or exec level people on Compliance matters, Must be confident, flexible, independent, and self-motivated, Presentable and articulate with the ability to interact with people at all levels, A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary, Able to overcome objections and conflicts, proposing suitable methods of rectification, Dependable and trustworthy, Adept at building strong relationships, with the ability to ingrate into an existing team, Detail orientated with the ability to work methodically, Able to prioritise tasks and workload to meet tight deadlines Training & Education (Qualifications/vocational training required) Experience within a regulated environment, GCSE's including Maths and English, CeMAP or other equivalent qualifications are desirable. (Applicants that do not have these qualifications may be required to gain these in future) What We Offer Save for your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for all colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; wine club, Apple gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
