St John's College seeks to appoint an experienced Head of Human Resources to provide strategic and operational leadership of the College's HR function. The role will ensure the delivery of a high-quality, efficient and compliant HR service that supports the College's academic mission, operational priorities, and people strategy. The postholder will lead the implementation of the people strategy, embedding operational excellence, best practice and continuous improvement across all HR activities. The post-holder will act as a trusted advisor on academic and professional staff matters, ensuring a consistent and efficient approach to people management, policy development, organisational development, employee relations and change management. The position offers an exciting opportunity to develop and deliver an excellent operational HR service and support the achievement of the College's overall strategic aims through the successful implementation of the people strategy. ABOUT THE COLLEGE St John's College is one of the larger colleges in the University of Oxford. Founded in 1555 by Sir Thomas White, it is a long-established member of the thirty-eight colleges of Oxford University. Like all colleges, it is an independent, self-governing establishment, which functions both as an academic institution and as a social and residential centre for its members. The College has around 650 undergraduate and postgraduate students. The Fellowship includes approximately 100 academics, of which 60 are members of the College's Governing Body that has overall responsibility for all aspects of the running the College. There are approximately 200 professional staff. For further information about the College, please visit our website at ABOUT THE POST The Head of HR leads on all People related activities at the College and will be responsible for the implementation of our People Strategy which includes training and development, recruitment, enhancing performance, empowering and supporting people, and policy development. We are looking for an experienced HR professional who is equally happy and able to contribute on operational and strategic HR matters. The post holder will report to the Finance Bursar on operational matters, and to the Principal Bursar on strategic HR matters. There is a "dotted line" to the Senior Tutor for academic staff matters and the postholders will work closely with other senior members of the Bursary leadership team. The HR team includes an HR Advisor, a HR Officer and a HR apprentice so previous experience of leading and motivating a team is essential. We are looking for an individual with a pragmatic approach who is able to offer solution-oriented HR advice and show empathy and discretion in handling sensitive personnel matters and managing conflict situations. Previous experience in higher education is not essential, but it is important for the post holder to support the goals and ideals of the College's role in fostering excellence in education and research in a vibrant and socially diverse community. Equality of opportunity and increasing the diversity of its staff profile are amongst the College's aims, and the appointed person will need to show an interest in working with the President, the Fellow for Equality, Diversity & Inclusion and other senior staff to champion and pursue new initiatives in this area. Experience of working with HR information systems is essential as the College is currently modernising its processes, and the post holder is expected to contribute to these developments. MAIN DUTIES AND RESPONSIBILITIES: Operational Excellence and Service Delivery Ensure the effective, efficient, and compliant operation of all HR services, including recruitment, onboarding, employee relations, reward, payroll liaison, absence management, and leavers. Develop and continuously improve HR policies, processes, and systems to enhance service quality, consistency, user experience in line with changing employment legislation and best practice. Lead, manage and develop the HR team, ensuring clear objectives, high performance, and professional development. Monitor HR performance in the College, through KPIs, metrics, and reporting, using data to drive improvements and inform decision-making. Provision of written reports to the Domestic and Establishment Committee to advise on progress against the People Strategy, and other key HR initiatives and performance indicators. Ensure robust governance, risk management, and compliance with employment law, and College policies. Strategy: Lead on the implementation of the People Strategy in support of the overall College strategy. Ensure a customer-focused HR service culture that balances strategic impact with operational delivery. Advice and Support: Provide day-to-day HR advice to managers and ensure that staff management practices are applied consistently, and that any change programmes are effectively managed. Advise and coach managers in disciplinary, grievances and harassment cases, on capability procedures and in dealing with performance issues. Support and coach line managers on absence management, ill health or other staff welfare matters; manage referrals to occupational health services in consultation with line managers, advice on reasonable adjustments and ill health retirement. Staff Engagement: Work with the President and Principal Bursar to enhance staff engagement mechanisms. Lead on our Investors in People action plan to ensure continuous improvement. Lead on reward and recognition policies and schemes across College. Learning and Development: Work with managers on staff development, identify training needs, and skills gaps within the College and lead on improvements in training record management. Arrange for College-wide training to be delivered in-house or externally. Oversee and further enhance the staff appraisal process. Recruitment: Manage the end-to-end recruitment process for all academic and professional staff, ensuring efficient pre-employment administration and dealing with Certificates of Sponsorships and tier 2 visas. Work with internal and external stakeholders to further develop inclusive recruitment processes and opportunities. Develop and implement a consistent induction and onboarding process for all staff in liaison with managers and College Officers including an effective oversight of probation periods. Systems Development and Processes: Lead on the identification of future enhancements to the HR Database, reporting and related people processes. Manage receipt and processing of HR data and HR archives in line with GDPR and College data protection policies. The above list is not exhaustive and the Head of HR is expected to carry out such other duties as the College may from time-to-time request, commensurate with the grade and responsibilities of the post. The list of duties may be varied without changing the essential character of the post according to the needs of the College. PERSON SPECIFICATION AND CRITERIA Essential: Recognised qualification in HR management (preferably CIPD level 7), or equivalent professional experience of working as a general HR professional. Up-to-date knowledge of employment law and ACAS codes of practice. Practical experience of advising on people management and the ability to handle complex people issues with diplomacy and discretion. Understanding of handling sensitive personal data within the requirements of GDPR and data protection legislation. Excellent interpersonal and communication skills, including confidence and gravitas to chair interview panels, investigations, disciplinary meetings and advise senior stakeholders. Strong leadership and people management skills, with experience of building high-performing teams. Empathy and good listening skills. Strong administrative skills with attention to detail, and ability to prioritise workload. Good digital skills and understanding of utilising systems to their best effect (including Microsoft packages, HR databases and systems). Desirable: Mediation experience or conflict management skills. Previous experience in delivering enhancements to HR information or e-recruitment systems. TERMS AND CONDITIONS Salary: The salary will be in the range of £60k-£70k per annum depending on experience, inclusive of the Oxford Weighting Allowance (currently £1,730 per annum) Hours of work: This is a full-time post at 35 hours per week. Normal hours of work are 8:30am - 4:30pm, with one unpaid hour for lunch. Some flexibility will be required according to the needs of the College. The College has a hybrid working policy which allows for one day to be worked from home in term-time, and two days outside of term-time. Holidays: Annual leave entitlement is 30 working days, including five days which are to be taken during the Christmas break when there is a fixed closure period, plus 8 statutory bank holidays. Bank holidays that fall within term-time may need to be worked. If this is the case, a day of paid holiday in lieu of each such day worked will be given. The holiday year begins on 1 January and ends on 31 December. Pension: . click apply for full job details
Feb 19, 2026
Full time
St John's College seeks to appoint an experienced Head of Human Resources to provide strategic and operational leadership of the College's HR function. The role will ensure the delivery of a high-quality, efficient and compliant HR service that supports the College's academic mission, operational priorities, and people strategy. The postholder will lead the implementation of the people strategy, embedding operational excellence, best practice and continuous improvement across all HR activities. The post-holder will act as a trusted advisor on academic and professional staff matters, ensuring a consistent and efficient approach to people management, policy development, organisational development, employee relations and change management. The position offers an exciting opportunity to develop and deliver an excellent operational HR service and support the achievement of the College's overall strategic aims through the successful implementation of the people strategy. ABOUT THE COLLEGE St John's College is one of the larger colleges in the University of Oxford. Founded in 1555 by Sir Thomas White, it is a long-established member of the thirty-eight colleges of Oxford University. Like all colleges, it is an independent, self-governing establishment, which functions both as an academic institution and as a social and residential centre for its members. The College has around 650 undergraduate and postgraduate students. The Fellowship includes approximately 100 academics, of which 60 are members of the College's Governing Body that has overall responsibility for all aspects of the running the College. There are approximately 200 professional staff. For further information about the College, please visit our website at ABOUT THE POST The Head of HR leads on all People related activities at the College and will be responsible for the implementation of our People Strategy which includes training and development, recruitment, enhancing performance, empowering and supporting people, and policy development. We are looking for an experienced HR professional who is equally happy and able to contribute on operational and strategic HR matters. The post holder will report to the Finance Bursar on operational matters, and to the Principal Bursar on strategic HR matters. There is a "dotted line" to the Senior Tutor for academic staff matters and the postholders will work closely with other senior members of the Bursary leadership team. The HR team includes an HR Advisor, a HR Officer and a HR apprentice so previous experience of leading and motivating a team is essential. We are looking for an individual with a pragmatic approach who is able to offer solution-oriented HR advice and show empathy and discretion in handling sensitive personnel matters and managing conflict situations. Previous experience in higher education is not essential, but it is important for the post holder to support the goals and ideals of the College's role in fostering excellence in education and research in a vibrant and socially diverse community. Equality of opportunity and increasing the diversity of its staff profile are amongst the College's aims, and the appointed person will need to show an interest in working with the President, the Fellow for Equality, Diversity & Inclusion and other senior staff to champion and pursue new initiatives in this area. Experience of working with HR information systems is essential as the College is currently modernising its processes, and the post holder is expected to contribute to these developments. MAIN DUTIES AND RESPONSIBILITIES: Operational Excellence and Service Delivery Ensure the effective, efficient, and compliant operation of all HR services, including recruitment, onboarding, employee relations, reward, payroll liaison, absence management, and leavers. Develop and continuously improve HR policies, processes, and systems to enhance service quality, consistency, user experience in line with changing employment legislation and best practice. Lead, manage and develop the HR team, ensuring clear objectives, high performance, and professional development. Monitor HR performance in the College, through KPIs, metrics, and reporting, using data to drive improvements and inform decision-making. Provision of written reports to the Domestic and Establishment Committee to advise on progress against the People Strategy, and other key HR initiatives and performance indicators. Ensure robust governance, risk management, and compliance with employment law, and College policies. Strategy: Lead on the implementation of the People Strategy in support of the overall College strategy. Ensure a customer-focused HR service culture that balances strategic impact with operational delivery. Advice and Support: Provide day-to-day HR advice to managers and ensure that staff management practices are applied consistently, and that any change programmes are effectively managed. Advise and coach managers in disciplinary, grievances and harassment cases, on capability procedures and in dealing with performance issues. Support and coach line managers on absence management, ill health or other staff welfare matters; manage referrals to occupational health services in consultation with line managers, advice on reasonable adjustments and ill health retirement. Staff Engagement: Work with the President and Principal Bursar to enhance staff engagement mechanisms. Lead on our Investors in People action plan to ensure continuous improvement. Lead on reward and recognition policies and schemes across College. Learning and Development: Work with managers on staff development, identify training needs, and skills gaps within the College and lead on improvements in training record management. Arrange for College-wide training to be delivered in-house or externally. Oversee and further enhance the staff appraisal process. Recruitment: Manage the end-to-end recruitment process for all academic and professional staff, ensuring efficient pre-employment administration and dealing with Certificates of Sponsorships and tier 2 visas. Work with internal and external stakeholders to further develop inclusive recruitment processes and opportunities. Develop and implement a consistent induction and onboarding process for all staff in liaison with managers and College Officers including an effective oversight of probation periods. Systems Development and Processes: Lead on the identification of future enhancements to the HR Database, reporting and related people processes. Manage receipt and processing of HR data and HR archives in line with GDPR and College data protection policies. The above list is not exhaustive and the Head of HR is expected to carry out such other duties as the College may from time-to-time request, commensurate with the grade and responsibilities of the post. The list of duties may be varied without changing the essential character of the post according to the needs of the College. PERSON SPECIFICATION AND CRITERIA Essential: Recognised qualification in HR management (preferably CIPD level 7), or equivalent professional experience of working as a general HR professional. Up-to-date knowledge of employment law and ACAS codes of practice. Practical experience of advising on people management and the ability to handle complex people issues with diplomacy and discretion. Understanding of handling sensitive personal data within the requirements of GDPR and data protection legislation. Excellent interpersonal and communication skills, including confidence and gravitas to chair interview panels, investigations, disciplinary meetings and advise senior stakeholders. Strong leadership and people management skills, with experience of building high-performing teams. Empathy and good listening skills. Strong administrative skills with attention to detail, and ability to prioritise workload. Good digital skills and understanding of utilising systems to their best effect (including Microsoft packages, HR databases and systems). Desirable: Mediation experience or conflict management skills. Previous experience in delivering enhancements to HR information or e-recruitment systems. TERMS AND CONDITIONS Salary: The salary will be in the range of £60k-£70k per annum depending on experience, inclusive of the Oxford Weighting Allowance (currently £1,730 per annum) Hours of work: This is a full-time post at 35 hours per week. Normal hours of work are 8:30am - 4:30pm, with one unpaid hour for lunch. Some flexibility will be required according to the needs of the College. The College has a hybrid working policy which allows for one day to be worked from home in term-time, and two days outside of term-time. Holidays: Annual leave entitlement is 30 working days, including five days which are to be taken during the Christmas break when there is a fixed closure period, plus 8 statutory bank holidays. Bank holidays that fall within term-time may need to be worked. If this is the case, a day of paid holiday in lieu of each such day worked will be given. The holiday year begins on 1 January and ends on 31 December. Pension: . click apply for full job details
We're looking for someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all, to join us as a Collections and House Manager in the Cotswolds. What it's like to work here The teams in the Cotswolds are a collaborative team with a large group of areas across the area, most of which are outdoors. The property group includes multiple offices to work on and your colleagues will be based at different places Lodge Park is a unique 17th century deer coursing grandstand, occasionally open to the public and housing a fine collection of historic family furniture and paintings. The Sherborne collection store holds further family belongings as well as a significant assemblage of archaeology. Across the wider portfolio buildings and outdoor sites are home to small collections of furniture, building fabric, archaeology and literature which need your care. What you'll be doing You'll work with the leadership team to ensure operational efficiency, championing conservation and cultural heritage, working flexibly with other departments to achieve shared goals. You'll lead on, and be responsible for, the delivery of the care for the collections across our properties, support the opening of Lodge Park, the care and management of our collections store, manage and support research requests, provide a consistently excellent experience for visitors and achieve outstanding standards in conservation, presentation and compliance. Leading by example, you'll instill a culture of excellent and inclusive service, engaging all kinds of people with conservation, interpretation and the values of the Trust. You will be based on site in one of our many beautiful offices, favouring Sherborne & Lodge Park as your base, with occasional weekend working. You'll have overall responsibility for house and collections care volunteers, developing their skills and providing an indoor volunteering experience for them that's as flexible and inclusive as possible. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: • experienced in caring for collections, compliance in processes and supporting their long-term preservation • skilled in managing day-to-day operations and keeping an eye on budgets • strategic in your thinking, with a focus on continuous improvement and planning ahead • committed to creating memorable visitor experiences and engaging diverse audiences, with confidence and experience of duty managing open days • confident leading teams and supporting people to do their best work Criteria for all other applicants: • experienced in achieving high standards of presentation, customer care, compliance and collections management in a historic setting • aware of current developments and approved practices in the heritage sector in the field of visitor engagement, innovation and access • keen to promote inclusivity and diversity in the interpretation and presentation of history • someone who can remain resilient and positive while managing colleagues, changes and challenges • able to build strong and effective working relationships with diverse people • experienced in managing people and achieving goals through others • confident and experienced in duty managing a property on open days The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places
Feb 19, 2026
Full time
We're looking for someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all, to join us as a Collections and House Manager in the Cotswolds. What it's like to work here The teams in the Cotswolds are a collaborative team with a large group of areas across the area, most of which are outdoors. The property group includes multiple offices to work on and your colleagues will be based at different places Lodge Park is a unique 17th century deer coursing grandstand, occasionally open to the public and housing a fine collection of historic family furniture and paintings. The Sherborne collection store holds further family belongings as well as a significant assemblage of archaeology. Across the wider portfolio buildings and outdoor sites are home to small collections of furniture, building fabric, archaeology and literature which need your care. What you'll be doing You'll work with the leadership team to ensure operational efficiency, championing conservation and cultural heritage, working flexibly with other departments to achieve shared goals. You'll lead on, and be responsible for, the delivery of the care for the collections across our properties, support the opening of Lodge Park, the care and management of our collections store, manage and support research requests, provide a consistently excellent experience for visitors and achieve outstanding standards in conservation, presentation and compliance. Leading by example, you'll instill a culture of excellent and inclusive service, engaging all kinds of people with conservation, interpretation and the values of the Trust. You will be based on site in one of our many beautiful offices, favouring Sherborne & Lodge Park as your base, with occasional weekend working. You'll have overall responsibility for house and collections care volunteers, developing their skills and providing an indoor volunteering experience for them that's as flexible and inclusive as possible. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: • experienced in caring for collections, compliance in processes and supporting their long-term preservation • skilled in managing day-to-day operations and keeping an eye on budgets • strategic in your thinking, with a focus on continuous improvement and planning ahead • committed to creating memorable visitor experiences and engaging diverse audiences, with confidence and experience of duty managing open days • confident leading teams and supporting people to do their best work Criteria for all other applicants: • experienced in achieving high standards of presentation, customer care, compliance and collections management in a historic setting • aware of current developments and approved practices in the heritage sector in the field of visitor engagement, innovation and access • keen to promote inclusivity and diversity in the interpretation and presentation of history • someone who can remain resilient and positive while managing colleagues, changes and challenges • able to build strong and effective working relationships with diverse people • experienced in managing people and achieving goals through others • confident and experienced in duty managing a property on open days The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme (for roles that meet the salary criteria) • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places
An excellent opportunity for an Experienced Financial Administrator to join a well-established company based in York. Job Type: Full-Time, Permanent. Salary: £36,000 Per Annum, Depending on Experience. Location: York, YO32 About the Company: They are an industry leading specialist in commercial interiors, providing high quality office refurbishments and shop fitting services to a large client base across the UK. As a result of their continued success, they are looking to recruit a Financial Administrator to join their team based in their fast-paced Head Office on the outskirts of York. About the Role: Production of quotations for clients Researching the costs of items, such as materials, sub-contractors, transport, labour and plant Obtaining prices from suppliers and contractors' dependant on the scope of works Negotiating prices with suppliers and contractors Maintaining and developing relationships with contractors. suppliers and clients Monitoring costs throughout a project/job Producing and updating key business data such as job P/L's, cash flows and WIP Controlling business accreditations Candidate Requirements: Construction Industry background. Ability to work as part of a small team. Ability to work to deadlines. Good knowledge of Microsoft packages especially excel and spreadsheet work. Good commutator internally and externally. Preferred educated to at least A level standard or 3 years construction experience in a similar role. General info: Office based with occasional customer and site visits. Holidays Pension On Site Parking Salary Circa £36,000 depending on experience If you feel that you have the relative skills/attributes to fulfil this role then please apply now! The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.
Feb 19, 2026
Full time
An excellent opportunity for an Experienced Financial Administrator to join a well-established company based in York. Job Type: Full-Time, Permanent. Salary: £36,000 Per Annum, Depending on Experience. Location: York, YO32 About the Company: They are an industry leading specialist in commercial interiors, providing high quality office refurbishments and shop fitting services to a large client base across the UK. As a result of their continued success, they are looking to recruit a Financial Administrator to join their team based in their fast-paced Head Office on the outskirts of York. About the Role: Production of quotations for clients Researching the costs of items, such as materials, sub-contractors, transport, labour and plant Obtaining prices from suppliers and contractors' dependant on the scope of works Negotiating prices with suppliers and contractors Maintaining and developing relationships with contractors. suppliers and clients Monitoring costs throughout a project/job Producing and updating key business data such as job P/L's, cash flows and WIP Controlling business accreditations Candidate Requirements: Construction Industry background. Ability to work as part of a small team. Ability to work to deadlines. Good knowledge of Microsoft packages especially excel and spreadsheet work. Good commutator internally and externally. Preferred educated to at least A level standard or 3 years construction experience in a similar role. General info: Office based with occasional customer and site visits. Holidays Pension On Site Parking Salary Circa £36,000 depending on experience If you feel that you have the relative skills/attributes to fulfil this role then please apply now! The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Estonian (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
Feb 19, 2026
Full time
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Estonian (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 19, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 19, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Arabic (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
Feb 19, 2026
Full time
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Arabic (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely at home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! Compensation: Up to £700 per week (amount varies by assignment type) Requirements: A smartphone, tablet, or computer with a camera A reliable internet connection Ability to follow instructions and provide thoughtful feedback Comfort participating in remote, part-time studies No prior receptionist or typist experience required Your Role: Be present at least 15 minutes before your scheduled session Complete required written and verbal tasks If needed, try out products or services ahead of your session If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work at home part-time opportunities - this is your chance! Apply now and see if you qualify.
Feb 19, 2026
Full time
We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely at home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! Compensation: Up to £700 per week (amount varies by assignment type) Requirements: A smartphone, tablet, or computer with a camera A reliable internet connection Ability to follow instructions and provide thoughtful feedback Comfort participating in remote, part-time studies No prior receptionist or typist experience required Your Role: Be present at least 15 minutes before your scheduled session Complete required written and verbal tasks If needed, try out products or services ahead of your session If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work at home part-time opportunities - this is your chance! Apply now and see if you qualify.
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Estonian (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
Feb 19, 2026
Full time
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Estonian (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Estonian (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
Feb 19, 2026
Full time
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Estonian (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
Overview Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world leading organisation. The Role The Head of Talent Acquisition & EDIB Lead develops and delivers a strategic, future focused talent acquisition approach while driving Equality, Diversity, Inclusion & Belonging (EDIB) across the organisation. The role ensures recruitment is efficient, inclusive, and aligned with business needs, while fostering a culture where everyone feels valued and able to thrive. As well as leading multidisciplinary team members, this role collaborates closely with HR Business Partners, Learning and Development and Senior Leadership. Responsibilities As our Head of Talent Acquisition and EDIB Lead, some of your day to day duties will include Strategic Leadership Advise and support Senior Leadership on hiring strategies and EDIB best practice Modernise recruitment processes through technology, analytics and continuous improvement Talent Acquisition Direct ownership of the hiring processes for Senior Leadership/Exec level roles Oversee sourcing strategies for all vacancies allocating roles to the Recruitment team as appropriate Lead innovative recruitment campaigns to attract high quality candidates (including Senior Leadership and Exec hires) Build and manage a recruitment agency preferred supplier list in line with Procurement Policy Employer Branding & Candidate Experience Lead employer brand initiatives to support and promote the organisation as top employer Ensure a seamless and positive candidate journey, using feedback to drive improvement Ensure candidate and employee feedback is obtained and responded to including platforms such as Glassdoor Metrics, Budget and Compliance Set and track KPI's such as time to hire, cost per hire and diversity metrics Management of recruitment and EDIB budgets Ensure all contractors are engaged on terms that are tax compliant up to date (including IR35 CEST assessments and use of overseas contractors). Ensure compliance with employment legislation, data privacy and ethical hiring standards EDIB Strategy and Integration Lead EDIB strategies with clear, measurable goals Embed inclusive practices in job design, sourcing, assessment and selection Deliver EDIB training Partner with HR to apply EDIB principles across onboarding, development and retention Draft gender and ethnicity pay gap reports and collaboratively build and drive associated action plans Stakeholder Engagement and Partnerships Lead internal EDIB employee resource groups Build partnerships with Universities, industry associations to reach diverse talent and oversee the work experience programme Monitor industry trends and emerging talent relate technologies Technology Develop and implement talent acquisition strategies aligned with organisation priorities Review current applicant tracking system and process Implement usage of AI technology within the function For a full list of duties, please email the recruitment team and request a copy of the job description. About you At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have: Degree in Human Resources, Business Administration or related field or equivalent Professional certifications in HR, Recruitment or Diversity & Inclusion (eg, CIPD, SHRM or DEI certifications) are advantageous Extensive experience in talent acquisition leadership with at least 3 years in EDIB focused roles Proven record of hiring to Senior Leadership/Exec level roles Experience managing multi disciplinary teams and influencing senior stakeholders What's in it for you? We trust, value, and support our people to make the difference We believe that diversity of thought and experience provides the platform for innovation and creativity We are consciously inclusive and have eight Affinity Groups which you can join and make an impact We invest in the development of our people to drive our ambitions forward We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support. We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days Employees can work from anywhere in the world for up to eight weeks of the year Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan. The Process Our interview process for this role is simple: First stage interview will take place virtually on MS Teams. Second stage interview will take place in person at our London Bridge Hub. We use competency based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life. Location We offer a hybrid working model, allowing employees to work from home up to three days a week. To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote working assessment. If you sound like you could be the right person for the job, apply now. At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee's contributions are recognised in order that everyone may thrive.
Feb 19, 2026
Full time
Overview Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world leading organisation. The Role The Head of Talent Acquisition & EDIB Lead develops and delivers a strategic, future focused talent acquisition approach while driving Equality, Diversity, Inclusion & Belonging (EDIB) across the organisation. The role ensures recruitment is efficient, inclusive, and aligned with business needs, while fostering a culture where everyone feels valued and able to thrive. As well as leading multidisciplinary team members, this role collaborates closely with HR Business Partners, Learning and Development and Senior Leadership. Responsibilities As our Head of Talent Acquisition and EDIB Lead, some of your day to day duties will include Strategic Leadership Advise and support Senior Leadership on hiring strategies and EDIB best practice Modernise recruitment processes through technology, analytics and continuous improvement Talent Acquisition Direct ownership of the hiring processes for Senior Leadership/Exec level roles Oversee sourcing strategies for all vacancies allocating roles to the Recruitment team as appropriate Lead innovative recruitment campaigns to attract high quality candidates (including Senior Leadership and Exec hires) Build and manage a recruitment agency preferred supplier list in line with Procurement Policy Employer Branding & Candidate Experience Lead employer brand initiatives to support and promote the organisation as top employer Ensure a seamless and positive candidate journey, using feedback to drive improvement Ensure candidate and employee feedback is obtained and responded to including platforms such as Glassdoor Metrics, Budget and Compliance Set and track KPI's such as time to hire, cost per hire and diversity metrics Management of recruitment and EDIB budgets Ensure all contractors are engaged on terms that are tax compliant up to date (including IR35 CEST assessments and use of overseas contractors). Ensure compliance with employment legislation, data privacy and ethical hiring standards EDIB Strategy and Integration Lead EDIB strategies with clear, measurable goals Embed inclusive practices in job design, sourcing, assessment and selection Deliver EDIB training Partner with HR to apply EDIB principles across onboarding, development and retention Draft gender and ethnicity pay gap reports and collaboratively build and drive associated action plans Stakeholder Engagement and Partnerships Lead internal EDIB employee resource groups Build partnerships with Universities, industry associations to reach diverse talent and oversee the work experience programme Monitor industry trends and emerging talent relate technologies Technology Develop and implement talent acquisition strategies aligned with organisation priorities Review current applicant tracking system and process Implement usage of AI technology within the function For a full list of duties, please email the recruitment team and request a copy of the job description. About you At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have: Degree in Human Resources, Business Administration or related field or equivalent Professional certifications in HR, Recruitment or Diversity & Inclusion (eg, CIPD, SHRM or DEI certifications) are advantageous Extensive experience in talent acquisition leadership with at least 3 years in EDIB focused roles Proven record of hiring to Senior Leadership/Exec level roles Experience managing multi disciplinary teams and influencing senior stakeholders What's in it for you? We trust, value, and support our people to make the difference We believe that diversity of thought and experience provides the platform for innovation and creativity We are consciously inclusive and have eight Affinity Groups which you can join and make an impact We invest in the development of our people to drive our ambitions forward We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support. We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days Employees can work from anywhere in the world for up to eight weeks of the year Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan. The Process Our interview process for this role is simple: First stage interview will take place virtually on MS Teams. Second stage interview will take place in person at our London Bridge Hub. We use competency based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life. Location We offer a hybrid working model, allowing employees to work from home up to three days a week. To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote working assessment. If you sound like you could be the right person for the job, apply now. At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee's contributions are recognised in order that everyone may thrive.
Deputy Director of Midwifery (Workforce & Operations) The closing date is 26 February 2026 The Deputy Director of Midwifery (DDOM) role is a key position within the Directorate Management Team, responsible to the Director of Midwifery with a prime focus on the day-to-day delivery of high standards of care across integrated care pathways and services. Be a visible, experienced clinical leader with a deep understanding of the national maternity and neonatal landscape, committed to safe, evidence-based care and confident in leading complex services through innovation and change Reporting to the Director of Midwifery, the post holder will have operational accountability for workforce, service delivery, clinical quality and safety, financial control, and delivery of the Trust's strategy and corporate objectives. On behalf of the Director of Midwifery, the post holder will professionally lead midwifery services to ensure the service is safe, of good quality and provides contemporary midwifery services valued by women. The Deputy Director of Midwifery and Nursing (DDoMN) is accountable for the delivery and performance of Midwifery care within the Directorate, ensuring compliance with care standards and regulatory requirements, including those set by the Care Quality Commission. Ensure the delivery of a safe, clinically effective and high quality midwifery service. Take the lead for safeguarding within Maternity Services. Deputise for the Director of Midwifery. Main duties of the job KEY RESPONSIBILITIES To exhibit leadership behaviours that demonstrate respect, resilience, trust, enthusiasm, and energy, positively impacting on the culture of the workforce leading to a happy workplace. To provide professional, managerial, and business leadership. To be an integral member of the midwifery management team taking a leading role in supporting the maternity service and the division in achieving agreed targets. To lead on key aspects of the Maternity improvement Programme. To drive compliance with key national reports such as Indepenedent Maternity Review, National Maternity Review, MNSI, NHS Resolution and CQC actions. Lead on the analysis of data to ensure the DoM team has access to timely and accurate information on all key performance indicators. Lead on the maternity workforce strategy ensuring the workforce maintains national standards for safe staffing and is fit for the future. Provide clinical leadership to Matrons to support service development within relevant spheres of responsibility. Deputise for the Director of Midwifery when required. Lead and contribute to specific nursing and midwifery related objectives to secure achievement of key performance indicators and targets as agreed with the Chief Nurse and Director of Midwifery. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. As a teaching hospital, we are instrumental in the education & training of doctors, nurses & other healthcare professionals. We are proud of our strong relationships with universities across the East Midlands, including the University of Nottingham, Nottingham Trent University & Loughborough University. Training & Qualifiations Registered Midwife Current NMC Registration Relevant Master's Degree or equivalent experience Broad range of clinical midwifery experience acquired through significant recent practice at a senior level, including research and evidence based practice Proven record of leading and effectively managing change across organisations Evidence of leadership development Previous Head of Midwifery Experience Communication and Relationship Skills Expert knowledge of Midwifery and Safeguarding. Sound knowledge of NHS agenda, including detailed knowledge and understanding of National Policy and current issues in nursing & midwifery Well-developed leadership skills Highly developed motivational skills and strong commitment to staff involvement and empowerment Planning and Organisational Skills Ability to work under pressure, prioritise and meet deadlines Ability to manage the translation of strategic intent into operational reality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address Nottingham University Hospitals NHS Trust
Feb 19, 2026
Full time
Deputy Director of Midwifery (Workforce & Operations) The closing date is 26 February 2026 The Deputy Director of Midwifery (DDOM) role is a key position within the Directorate Management Team, responsible to the Director of Midwifery with a prime focus on the day-to-day delivery of high standards of care across integrated care pathways and services. Be a visible, experienced clinical leader with a deep understanding of the national maternity and neonatal landscape, committed to safe, evidence-based care and confident in leading complex services through innovation and change Reporting to the Director of Midwifery, the post holder will have operational accountability for workforce, service delivery, clinical quality and safety, financial control, and delivery of the Trust's strategy and corporate objectives. On behalf of the Director of Midwifery, the post holder will professionally lead midwifery services to ensure the service is safe, of good quality and provides contemporary midwifery services valued by women. The Deputy Director of Midwifery and Nursing (DDoMN) is accountable for the delivery and performance of Midwifery care within the Directorate, ensuring compliance with care standards and regulatory requirements, including those set by the Care Quality Commission. Ensure the delivery of a safe, clinically effective and high quality midwifery service. Take the lead for safeguarding within Maternity Services. Deputise for the Director of Midwifery. Main duties of the job KEY RESPONSIBILITIES To exhibit leadership behaviours that demonstrate respect, resilience, trust, enthusiasm, and energy, positively impacting on the culture of the workforce leading to a happy workplace. To provide professional, managerial, and business leadership. To be an integral member of the midwifery management team taking a leading role in supporting the maternity service and the division in achieving agreed targets. To lead on key aspects of the Maternity improvement Programme. To drive compliance with key national reports such as Indepenedent Maternity Review, National Maternity Review, MNSI, NHS Resolution and CQC actions. Lead on the analysis of data to ensure the DoM team has access to timely and accurate information on all key performance indicators. Lead on the maternity workforce strategy ensuring the workforce maintains national standards for safe staffing and is fit for the future. Provide clinical leadership to Matrons to support service development within relevant spheres of responsibility. Deputise for the Director of Midwifery when required. Lead and contribute to specific nursing and midwifery related objectives to secure achievement of key performance indicators and targets as agreed with the Chief Nurse and Director of Midwifery. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career! We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. As a teaching hospital, we are instrumental in the education & training of doctors, nurses & other healthcare professionals. We are proud of our strong relationships with universities across the East Midlands, including the University of Nottingham, Nottingham Trent University & Loughborough University. Training & Qualifiations Registered Midwife Current NMC Registration Relevant Master's Degree or equivalent experience Broad range of clinical midwifery experience acquired through significant recent practice at a senior level, including research and evidence based practice Proven record of leading and effectively managing change across organisations Evidence of leadership development Previous Head of Midwifery Experience Communication and Relationship Skills Expert knowledge of Midwifery and Safeguarding. Sound knowledge of NHS agenda, including detailed knowledge and understanding of National Policy and current issues in nursing & midwifery Well-developed leadership skills Highly developed motivational skills and strong commitment to staff involvement and empowerment Planning and Organisational Skills Ability to work under pressure, prioritise and meet deadlines Ability to manage the translation of strategic intent into operational reality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address Nottingham University Hospitals NHS Trust
We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely at home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! Compensation: Up to £700 per week (amount varies by assignment type) Requirements: A smartphone, tablet, or computer with a camera A reliable internet connection Ability to follow instructions and provide thoughtful feedback Comfort participating in remote, part-time studies No prior receptionist or typist experience required Your Role: Be present at least 15 minutes before your scheduled session Complete required written and verbal tasks If needed, try out products or services ahead of your session If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work at home part-time opportunities - this is your chance! Apply now and see if you qualify.
Feb 19, 2026
Full time
We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely at home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! Compensation: Up to £700 per week (amount varies by assignment type) Requirements: A smartphone, tablet, or computer with a camera A reliable internet connection Ability to follow instructions and provide thoughtful feedback Comfort participating in remote, part-time studies No prior receptionist or typist experience required Your Role: Be present at least 15 minutes before your scheduled session Complete required written and verbal tasks If needed, try out products or services ahead of your session If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work at home part-time opportunities - this is your chance! Apply now and see if you qualify.
Are you a senior project management candidate within the market research sector? Then you could be the perfect fit for an established consultancy in this senior role! JOB TITLE: Head of Operations SALARY: Up to £65k LOCATION: London (Hybrid) THE COMPANY This consultancy partners with a wide range of clients across industries, helping them translate valuable insights into compelling and authentic brand stories. By blending deep research expertise with the art of storytelling, the firm ensures that brands not only stand out in competitive markets but also build stronger, more meaningful connections with their audiences. They are currently looking to bring on a Head of Operations, who can really help push the business forward: KEY DUTIES Develop operational strategy, scalable research systems, and continuous improvements driving efficiency and profitability. Lead AI adoption, enhance automation, and streamline data collection and analysis processes. Manage suppliers, oversee negotiations, and ensure fieldwork best practices and panel coordination. SKILLS & EXPERIENCE Significant market research operations experience, strong sampling, project management, organisation, and communication skills. High integrity, dependable, results-oriented professional with urgency, agency-side experience essential, panel experience advantageous. Advanced Excel and research software expertise, plus AI integration and supplier onboarding experience. Interested in this Head of Operations role? Apply now and let's have a chat! We Are Aspire Ltd are a Disability Confident Committed employer
Feb 19, 2026
Full time
Are you a senior project management candidate within the market research sector? Then you could be the perfect fit for an established consultancy in this senior role! JOB TITLE: Head of Operations SALARY: Up to £65k LOCATION: London (Hybrid) THE COMPANY This consultancy partners with a wide range of clients across industries, helping them translate valuable insights into compelling and authentic brand stories. By blending deep research expertise with the art of storytelling, the firm ensures that brands not only stand out in competitive markets but also build stronger, more meaningful connections with their audiences. They are currently looking to bring on a Head of Operations, who can really help push the business forward: KEY DUTIES Develop operational strategy, scalable research systems, and continuous improvements driving efficiency and profitability. Lead AI adoption, enhance automation, and streamline data collection and analysis processes. Manage suppliers, oversee negotiations, and ensure fieldwork best practices and panel coordination. SKILLS & EXPERIENCE Significant market research operations experience, strong sampling, project management, organisation, and communication skills. High integrity, dependable, results-oriented professional with urgency, agency-side experience essential, panel experience advantageous. Advanced Excel and research software expertise, plus AI integration and supplier onboarding experience. Interested in this Head of Operations role? Apply now and let's have a chat! We Are Aspire Ltd are a Disability Confident Committed employer
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human centric AI. You can read about our real world impact here. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen. About the team Faculty conducts critical red teaming and builds evaluations for misuse capabilities in sensitive areas, such as CBRN, cybersecurity and international security, for several leading frontier model developers and national safety institutes; notably, our work has been featured in OpenAI's system card for o1. Our commitment also extends to conducting fundamental technical research on mitigation strategies, with our findings published in peer reviewed conferences and delivered to national security institutes. Complementing this, we design evaluations for model developers across broader safety relevant fields, including the societal impacts of increasingly capable frontier models, showcasing our expertise across the safety landscape. About the role The Principal Research Scientist for AI Safety will be the driving force behind Faculty's small, high agency research team, shaping the future of safe AI systems. You will lead the scientific research agenda for AI safety, focusing on large language models and other critical systems. This role involves leading researchers, driving external publications, and ensuring alignment with Faculty's commercial ambition to build trustworthy AI, giving you the opportunity to make a high impact contribution in a rapidly evolving, critical field. What you'll be doing: Leading the AI safety team's ambitious research agenda, setting priorities aligned with long term company goals. Conducting and overseeing cutting edge AI safety research, specifically for large language models and safety critical AI systems. Publishing high impact research findings in leading academic conferences and journals. Shaping the research agenda by identifying impactful opportunities and balancing scientific and practical priorities. Helping to build and mentor a growing team of researchers, fostering an innovative and collaborative culture. Collaborating on delivery of evaluations and red teaming projects in high risk domains like CBRN and cybersecurity. Positioning Faculty as a thought leader in AI safety through research and strategic stakeholder engagement. Who we're looking for: You have a proven track record of high impact AI research, demonstrated through top tier academic publications or equivalent experience. You possess deep domain knowledge in language models and the evolving field of AI safety. You exhibit strong research judgment and extensive experience in AI safety, including generating and executing novel research directions. You have the ability to conduct and oversee complex technical research projects, with advanced programming skills (Python, standard data science stack) to review team work. You bring excellent verbal and written communication skills, capable of sharing complex ideas with diverse audiences. You have a deep understanding of the AI safety research landscape and the ability to build connections to secure resources for impactful work. Our Interview Process Talent Team Screen (30 mins) Experience & Theory interview (45 mins) Research presentation and coding interview (75 mins) Leadership and Principles interview (60 mins) Final stage with our CEO (45 mins) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you don't feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part time hours.
Feb 19, 2026
Full time
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human centric AI. You can read about our real world impact here. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen. About the team Faculty conducts critical red teaming and builds evaluations for misuse capabilities in sensitive areas, such as CBRN, cybersecurity and international security, for several leading frontier model developers and national safety institutes; notably, our work has been featured in OpenAI's system card for o1. Our commitment also extends to conducting fundamental technical research on mitigation strategies, with our findings published in peer reviewed conferences and delivered to national security institutes. Complementing this, we design evaluations for model developers across broader safety relevant fields, including the societal impacts of increasingly capable frontier models, showcasing our expertise across the safety landscape. About the role The Principal Research Scientist for AI Safety will be the driving force behind Faculty's small, high agency research team, shaping the future of safe AI systems. You will lead the scientific research agenda for AI safety, focusing on large language models and other critical systems. This role involves leading researchers, driving external publications, and ensuring alignment with Faculty's commercial ambition to build trustworthy AI, giving you the opportunity to make a high impact contribution in a rapidly evolving, critical field. What you'll be doing: Leading the AI safety team's ambitious research agenda, setting priorities aligned with long term company goals. Conducting and overseeing cutting edge AI safety research, specifically for large language models and safety critical AI systems. Publishing high impact research findings in leading academic conferences and journals. Shaping the research agenda by identifying impactful opportunities and balancing scientific and practical priorities. Helping to build and mentor a growing team of researchers, fostering an innovative and collaborative culture. Collaborating on delivery of evaluations and red teaming projects in high risk domains like CBRN and cybersecurity. Positioning Faculty as a thought leader in AI safety through research and strategic stakeholder engagement. Who we're looking for: You have a proven track record of high impact AI research, demonstrated through top tier academic publications or equivalent experience. You possess deep domain knowledge in language models and the evolving field of AI safety. You exhibit strong research judgment and extensive experience in AI safety, including generating and executing novel research directions. You have the ability to conduct and oversee complex technical research projects, with advanced programming skills (Python, standard data science stack) to review team work. You bring excellent verbal and written communication skills, capable of sharing complex ideas with diverse audiences. You have a deep understanding of the AI safety research landscape and the ability to build connections to secure resources for impactful work. Our Interview Process Talent Team Screen (30 mins) Experience & Theory interview (45 mins) Research presentation and coding interview (75 mins) Leadership and Principles interview (60 mins) Final stage with our CEO (45 mins) Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you don't feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part time hours.
About CoppaFeel! CoppaFeel! are the UK s only youth focused breast cancer awareness charity, and we re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves. We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives. Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn t continue to happen. The Role CoppaFeel! is looking for a Senior Healthcare Engagement Manager to oversee the production of high-quality health information and resources and lead on CoppaFeel! s healthcare engagement work. The Senior Healthcare Engagement Manager will sit within the CoppaFeel! Education Department and will work closely with the Head of Services and Health Information & Services Manager. The Senior Healthcare Engagement Manager will be responsible for leading our work in the health engagement space. They will play a key role in supporting the strategic direction of this work and provide insight and sector knowledge to support decision making within the leadership team. This will involve building strong relationships with clinicians and healthcare stakeholders, enhancing CoppaFeel! s role in the healthcare sector. The Senior Healthcare Engagement Manager will have oversight of the production of our health information and resource portfolio. This role ensures that all health resources are accessible, impactful, and trusted, meeting the highest standards, including those required by the Patient Information Forum Tick Accreditation. This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will also be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes. Duties and Responsibilities Health Engagement Work closely with the Head of Services to set the strategy for CoppaFeel! s work in the healthcare space. Provide vision and direction to support departmental growth in healthcare engagement, ensuring alignment with overall organisational goals. Drive the development of new and existing strategic initiatives to engage healthcare professionals, ensuring messaging remains relevant, builds credibility and reflects developments in breast cancer in the healthcare space. Work closely with the Senior Policy & Influencing Manager to strengthen links between influencing and the delivery of health engagement initiatives. Work closely with the Senior Programmes Manager to support the development of regional engagement work and the development relationships across Cancer Alliances. Work collaboratively internally and externally to understand the needs of different healthcare audiences and work with teams across the organisation to develop engagement initiatives that increase knowledge and confidence of breast cancer in younger people. Establish and maintain relationships with key clinicians and expert stakeholders to enhance CoppaFeel! s presence within the healthcare space. Lead on the design and delivery of training for healthcare professionals encouraging the integration of CoppaFeel! s resources into their practice. Lead and manage CoppaFeel! s Medical Advisory Group, ensuring it evolves in line with organisational needs. Health Information Work with the Head of Services to set strategic direction in relation to resources, health information content and the production process. Provide expert advice and guidance at both strategic and operational levels on best practice approaches to delivering high quality health information and resources, with a focus on optimising reach and impact. Hold responsibility for the continued accurate and consistent development of the charity's Health Information provision. Oversee the creation and dissemination of high-quality health information, ensuring it is accessible, accurate, and meets accreditation standards required by the Patient Information Forum. Provide direction to the Health Information and Services Manager in development and delivery of a portfolio of materials, resources and reminder services. Strategy & Management Support initiatives to ensure that CoppaFeel! Staff are knowledgeable and up to date with issues around breast cancer in younger people. Design and deliver internal Health Information team training across the organisation. Line manage the Health Information & Services Manager and the Health & Services Executive, offering guidance, support, and opportunities for professional growth and development. Represent CoppaFeel! in media opportunities where appropriate to communicate key health messaging. Work with the Impact & Evaluation manager to ensure robust monitoring and evaluation frameworks are in place to track the effectiveness and impact of our work. Collaborate with the Senior Engagement & Inclusion Manager to ensure that all health information and engagement strategies are inclusive, accessible, and representative of diverse communities. Manage departmental budgets ensuring efficient use of resources and supporting and informing phasing and re-forecasting. Support the development and implementation of operational plans. Ensuring that projects are tightly managed and delivered on time and within budget . Skills, Experience and Qualifications Essential Extensive experience leading the delivery of health engagement initiatives. Proven experience in the design and delivery of education and training for healthcare professionals. Awareness of clinical policy and practice changes influencing health care practice and delivery. Knowledge of Healthcare professional culture, NHS systems, primary care settings, and breast cancer services. Proven experience in developing and writing health information and applying health literacy best practices. Strong ability to understand medical information and how this can be translated into clear, accessible messaging. Experience managing health information production processes, ensuring accuracy and accessibility. Experience managing multiple projects with the ability to oversee competing priorities and deadlines. Experience managing budgets. Experience in line management, with a focus on team development. Outstanding collaboration skills with both external and internal stakeholders and ability to manage relationships with confidence. Strong organisational skills, with the ability to balance competing priorities and deliver high-quality outcomes. Understanding of EDI principles in service delivery. Desirable Awareness of developments in the clinical research space and how this might influence healthcare practice. Strategic planning experience in the health or charity sector. Experience representing organisations in media or public communications, or a willingness to be trained. Application information Applications will close end of day on the 2nd March, with the aim to commence interviews in the W/C 16 March 2026. CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date. Main benefits, Terms & Conditions Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday. Employee Assistance Programme Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox. Access to Self Space training and 1:1 therapy Core working hours of 10am to 4pm Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies All annual leave and benefits are pro-rata'd for part time employees. Equality, Diversity, and Inclusion At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity. We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity. While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability . click apply for full job details
Feb 19, 2026
Full time
About CoppaFeel! CoppaFeel! are the UK s only youth focused breast cancer awareness charity, and we re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves. We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives. Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn t continue to happen. The Role CoppaFeel! is looking for a Senior Healthcare Engagement Manager to oversee the production of high-quality health information and resources and lead on CoppaFeel! s healthcare engagement work. The Senior Healthcare Engagement Manager will sit within the CoppaFeel! Education Department and will work closely with the Head of Services and Health Information & Services Manager. The Senior Healthcare Engagement Manager will be responsible for leading our work in the health engagement space. They will play a key role in supporting the strategic direction of this work and provide insight and sector knowledge to support decision making within the leadership team. This will involve building strong relationships with clinicians and healthcare stakeholders, enhancing CoppaFeel! s role in the healthcare sector. The Senior Healthcare Engagement Manager will have oversight of the production of our health information and resource portfolio. This role ensures that all health resources are accessible, impactful, and trusted, meeting the highest standards, including those required by the Patient Information Forum Tick Accreditation. This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will also be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes. Duties and Responsibilities Health Engagement Work closely with the Head of Services to set the strategy for CoppaFeel! s work in the healthcare space. Provide vision and direction to support departmental growth in healthcare engagement, ensuring alignment with overall organisational goals. Drive the development of new and existing strategic initiatives to engage healthcare professionals, ensuring messaging remains relevant, builds credibility and reflects developments in breast cancer in the healthcare space. Work closely with the Senior Policy & Influencing Manager to strengthen links between influencing and the delivery of health engagement initiatives. Work closely with the Senior Programmes Manager to support the development of regional engagement work and the development relationships across Cancer Alliances. Work collaboratively internally and externally to understand the needs of different healthcare audiences and work with teams across the organisation to develop engagement initiatives that increase knowledge and confidence of breast cancer in younger people. Establish and maintain relationships with key clinicians and expert stakeholders to enhance CoppaFeel! s presence within the healthcare space. Lead on the design and delivery of training for healthcare professionals encouraging the integration of CoppaFeel! s resources into their practice. Lead and manage CoppaFeel! s Medical Advisory Group, ensuring it evolves in line with organisational needs. Health Information Work with the Head of Services to set strategic direction in relation to resources, health information content and the production process. Provide expert advice and guidance at both strategic and operational levels on best practice approaches to delivering high quality health information and resources, with a focus on optimising reach and impact. Hold responsibility for the continued accurate and consistent development of the charity's Health Information provision. Oversee the creation and dissemination of high-quality health information, ensuring it is accessible, accurate, and meets accreditation standards required by the Patient Information Forum. Provide direction to the Health Information and Services Manager in development and delivery of a portfolio of materials, resources and reminder services. Strategy & Management Support initiatives to ensure that CoppaFeel! Staff are knowledgeable and up to date with issues around breast cancer in younger people. Design and deliver internal Health Information team training across the organisation. Line manage the Health Information & Services Manager and the Health & Services Executive, offering guidance, support, and opportunities for professional growth and development. Represent CoppaFeel! in media opportunities where appropriate to communicate key health messaging. Work with the Impact & Evaluation manager to ensure robust monitoring and evaluation frameworks are in place to track the effectiveness and impact of our work. Collaborate with the Senior Engagement & Inclusion Manager to ensure that all health information and engagement strategies are inclusive, accessible, and representative of diverse communities. Manage departmental budgets ensuring efficient use of resources and supporting and informing phasing and re-forecasting. Support the development and implementation of operational plans. Ensuring that projects are tightly managed and delivered on time and within budget . Skills, Experience and Qualifications Essential Extensive experience leading the delivery of health engagement initiatives. Proven experience in the design and delivery of education and training for healthcare professionals. Awareness of clinical policy and practice changes influencing health care practice and delivery. Knowledge of Healthcare professional culture, NHS systems, primary care settings, and breast cancer services. Proven experience in developing and writing health information and applying health literacy best practices. Strong ability to understand medical information and how this can be translated into clear, accessible messaging. Experience managing health information production processes, ensuring accuracy and accessibility. Experience managing multiple projects with the ability to oversee competing priorities and deadlines. Experience managing budgets. Experience in line management, with a focus on team development. Outstanding collaboration skills with both external and internal stakeholders and ability to manage relationships with confidence. Strong organisational skills, with the ability to balance competing priorities and deliver high-quality outcomes. Understanding of EDI principles in service delivery. Desirable Awareness of developments in the clinical research space and how this might influence healthcare practice. Strategic planning experience in the health or charity sector. Experience representing organisations in media or public communications, or a willingness to be trained. Application information Applications will close end of day on the 2nd March, with the aim to commence interviews in the W/C 16 March 2026. CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date. Main benefits, Terms & Conditions Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday. Employee Assistance Programme Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox. Access to Self Space training and 1:1 therapy Core working hours of 10am to 4pm Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies All annual leave and benefits are pro-rata'd for part time employees. Equality, Diversity, and Inclusion At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity. We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity. While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability . click apply for full job details
We are looking for a Head of Income Generation & Engagement to lead the creation and delivery of a new, integrated strategy, with scope to innovate across individual and major giving, retail, digital engagement and emerging income streams. The Charity A close knit, collaborative animal welfare charity based in Surrey looking for full time office working. The Role Working with the Chief Executive and others, to develop a multi-disciplinary team covering income generation, marketing, communications and engagement to rasie c£2m income. Review income generation, marketing and communications trends, approaches and evaluation frameworks. Conduct further research and evaluation as required and set against sector comparators. Conduct analysis of the charitys audiences, both existing and potential, with a view to maximising opportunities for engagement, influence, giving and volunteering. Create an integrated brand, marketing and income generation strategy, with clear delivery plans and evaluation frameworks. Review and lead development of the individual giving programme, both traditional and digital, including membership, friends schemes and mid-level giving programme as a funnel to major gifts and legacies. The Candidate Track record at senior level with demonstrable experience across income generation, marketing and communications disciplines. Demonstrable experience of building, implementing and evaluating income generation and engagement strategies. Demonstrable experience of integrating brand, marketing and income generation strategies and the teams delivering them to achieve both financial and wider organisational targets (e.g. homing, influence etc.). Budgetary understanding and experience; able to understand corporate budgets and management accounts, build and manage annual budgets and accurately forecast both income and expenditure. Significant experience of line management and team development, setting objectives and goals and holding regular supervision and one to-one meetings. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Feb 19, 2026
Full time
We are looking for a Head of Income Generation & Engagement to lead the creation and delivery of a new, integrated strategy, with scope to innovate across individual and major giving, retail, digital engagement and emerging income streams. The Charity A close knit, collaborative animal welfare charity based in Surrey looking for full time office working. The Role Working with the Chief Executive and others, to develop a multi-disciplinary team covering income generation, marketing, communications and engagement to rasie c£2m income. Review income generation, marketing and communications trends, approaches and evaluation frameworks. Conduct further research and evaluation as required and set against sector comparators. Conduct analysis of the charitys audiences, both existing and potential, with a view to maximising opportunities for engagement, influence, giving and volunteering. Create an integrated brand, marketing and income generation strategy, with clear delivery plans and evaluation frameworks. Review and lead development of the individual giving programme, both traditional and digital, including membership, friends schemes and mid-level giving programme as a funnel to major gifts and legacies. The Candidate Track record at senior level with demonstrable experience across income generation, marketing and communications disciplines. Demonstrable experience of building, implementing and evaluating income generation and engagement strategies. Demonstrable experience of integrating brand, marketing and income generation strategies and the teams delivering them to achieve both financial and wider organisational targets (e.g. homing, influence etc.). Budgetary understanding and experience; able to understand corporate budgets and management accounts, build and manage annual budgets and accurately forecast both income and expenditure. Significant experience of line management and team development, setting objectives and goals and holding regular supervision and one to-one meetings. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Arabic (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
Feb 19, 2026
Full time
Role Overview: As a Market Research Telephone Interviewer at Ipsos, your primary responsibility will be to conduct telephone interviews with business customers from various sectors. doing varied shifts. You will engage participants in their native language, utilising your communication skills to collect detailed, nuanced feedback that supports our clients' business strategies. Key Responsibilities: Conduct interviews over the phone using scripted questionnaires. Capture high-quality data and feedback from participants. Utilise language skills to communicate effectively in participants' native languages. Ensure each interaction is conducted professionally and ethically. Required Skills and Qualifications: Fluent in Arabic (additional languages are advantageous). Excellent communication skills. Comfortable using a computer A laptop or PC running Windows 10 or above, with a working camera for our interactive training sessions. A USB headset with a microphone for crystal-clear conversation What We Offer: Comprehensive training to equip you with the necessary skills and knowledge. Flexible working schedule with the ability to work from home or from our offices in London (Angel) and Edinburgh Opportunity to work with a globally renowned engineering client Ongoing, long-term work opportunities, subject to performance Ready to Begin Your Ipsos Journey? Join our team of dynamic Market Research Interviewers! Apply today and transform work into a rewarding experience.
We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely at home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! Compensation: Up to £700 per week (amount varies by assignment type) Requirements: A smartphone, tablet, or computer with a camera A reliable internet connection Ability to follow instructions and provide thoughtful feedback Comfort participating in remote, part-time studies No prior receptionist or typist experience required Your Role: Be present at least 15 minutes before your scheduled session Complete required written and verbal tasks If needed, try out products or services ahead of your session If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work at home part-time opportunities - this is your chance! Apply now and see if you qualify.
Feb 19, 2026
Full time
We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Earn up to £700 a week in your free time by providing feedback on everyday products and services. No prior experience is needed. If you're comfortable sharing your opinions, you're already qualified! Most research studies are conducted remotely at home, though some may be in-person. As a participant, you could also be among the first to try new products before they launch publicly. Apply today to check your eligibility. Openings are limited! Compensation: Up to £700 per week (amount varies by assignment type) Requirements: A smartphone, tablet, or computer with a camera A reliable internet connection Ability to follow instructions and provide thoughtful feedback Comfort participating in remote, part-time studies No prior receptionist or typist experience required Your Role: Be present at least 15 minutes before your scheduled session Complete required written and verbal tasks If needed, try out products or services ahead of your session If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work at home part-time opportunities - this is your chance! Apply now and see if you qualify.
The Membership Account Manager leads the development, delivery and growth of FareShare South West s membership programme across the West of England region. The role ensures that Community Food Members (CFMs) receive an outstanding experience, that surplus food is used effectively to strengthen communities, and that membership growth aligns with organisational strategy. Through excellent relationship management, data-driven insight and collaborative working, the postholder drives recruitment, retention and development of CFMs, ensuring FareShare South West maximises its impact across the region. Membership Management Provide account management to all CFMs, resolving issues quickly, and provide enhanced support for key groups (e.g., large CFMs, programme-funded CFMs, high-impact beneficiaries). Oversee member onboarding, service changes, cancellations and annual renewals. Manage all member engagement through the CRM (Customer Relationship Management) system, ensuring accurate and up-to-date data. Work closely with the Finance Manager to oversee annual renewals and support the recovery of late or missed payments. Coordinate member communications with the Communications Team to ensure a high-quality CFM experience. Use data and insight to track engagement, inform improvements and support retention. Manage the delivery schedule, including updates to food profiles, contact details and addresses. Support or cover the CFM Support Officer by writing orders for allocated members. Membership Recruitment Research new markets and potential members by geography, sector, food use or organisational type, maintaining a database of prospects. Working with other FareShare network partners, and our delivery partner in Exeter, Exeter Food Action, identify and develop new members. Support the Head of Food & Community with recruitment campaigns, outreach, events and sector-specific engagement. Ensure a seamless onboarding process for all new members Document and report recruitment activity and progress of prospective members towards membership. Membership and Community Development Support the development and introduction of new surplus food types (e.g., frozen, relabelled, catering packs) into the membership offer. Work with the Head of Food & Community to establish a refreshed, high-value membership service aligned to food supply, logistics capacity and community need. Contribute to the development and scaling of membership programmes across regions (e.g., Crisis Resilience Fund). Support delivery of the membership strategy, meeting budget expectations and ambitious growth targets. Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders. Assist in the compiling of reports for FSSW communications and Programme funding. Team Management and Support Lead and develop team members, including recruitment, supervision, appraisals, wellbeing and professional development. Support the Head of Food & Community to develop a high performing culture across the membership team, working closely with teams in food, operations and volunteering. Support an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity s mission. In line with FSSW s growth and in working with the Operations Team, develop systems and procedures to ensure the efficiency and smooth running of deliveries, collections and systems. Health, Safety and Compliance Ensure compliance with FareShare UK standards, Food Safety and Hygiene Regulations. Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities. Person Specification Essential Experience in account management, customer service or membership management. Strong relationship-building and communication skills, with confidence engaging diverse stakeholders. Ability to manage data accurately using CRM systems and apply insight to improve services. Highly organised, proactive and able to manage competing priorities in a fast-paced environment. Desirable Experience in the charity, community, food redistribution or voluntary sector. Experience supervising or managing staff. Experience in outreach, recruitment or business development. Understanding of food safety, logistics or supply chain operations. Experience supporting organisational change or service development. Ability to represent an organisation professionally to external partners and networks.
Feb 19, 2026
Full time
The Membership Account Manager leads the development, delivery and growth of FareShare South West s membership programme across the West of England region. The role ensures that Community Food Members (CFMs) receive an outstanding experience, that surplus food is used effectively to strengthen communities, and that membership growth aligns with organisational strategy. Through excellent relationship management, data-driven insight and collaborative working, the postholder drives recruitment, retention and development of CFMs, ensuring FareShare South West maximises its impact across the region. Membership Management Provide account management to all CFMs, resolving issues quickly, and provide enhanced support for key groups (e.g., large CFMs, programme-funded CFMs, high-impact beneficiaries). Oversee member onboarding, service changes, cancellations and annual renewals. Manage all member engagement through the CRM (Customer Relationship Management) system, ensuring accurate and up-to-date data. Work closely with the Finance Manager to oversee annual renewals and support the recovery of late or missed payments. Coordinate member communications with the Communications Team to ensure a high-quality CFM experience. Use data and insight to track engagement, inform improvements and support retention. Manage the delivery schedule, including updates to food profiles, contact details and addresses. Support or cover the CFM Support Officer by writing orders for allocated members. Membership Recruitment Research new markets and potential members by geography, sector, food use or organisational type, maintaining a database of prospects. Working with other FareShare network partners, and our delivery partner in Exeter, Exeter Food Action, identify and develop new members. Support the Head of Food & Community with recruitment campaigns, outreach, events and sector-specific engagement. Ensure a seamless onboarding process for all new members Document and report recruitment activity and progress of prospective members towards membership. Membership and Community Development Support the development and introduction of new surplus food types (e.g., frozen, relabelled, catering packs) into the membership offer. Work with the Head of Food & Community to establish a refreshed, high-value membership service aligned to food supply, logistics capacity and community need. Contribute to the development and scaling of membership programmes across regions (e.g., Crisis Resilience Fund). Support delivery of the membership strategy, meeting budget expectations and ambitious growth targets. Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders. Assist in the compiling of reports for FSSW communications and Programme funding. Team Management and Support Lead and develop team members, including recruitment, supervision, appraisals, wellbeing and professional development. Support the Head of Food & Community to develop a high performing culture across the membership team, working closely with teams in food, operations and volunteering. Support an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity s mission. In line with FSSW s growth and in working with the Operations Team, develop systems and procedures to ensure the efficiency and smooth running of deliveries, collections and systems. Health, Safety and Compliance Ensure compliance with FareShare UK standards, Food Safety and Hygiene Regulations. Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities. Person Specification Essential Experience in account management, customer service or membership management. Strong relationship-building and communication skills, with confidence engaging diverse stakeholders. Ability to manage data accurately using CRM systems and apply insight to improve services. Highly organised, proactive and able to manage competing priorities in a fast-paced environment. Desirable Experience in the charity, community, food redistribution or voluntary sector. Experience supervising or managing staff. Experience in outreach, recruitment or business development. Understanding of food safety, logistics or supply chain operations. Experience supporting organisational change or service development. Ability to represent an organisation professionally to external partners and networks.
