Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 08, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
SALARY: £94,931-£117,800 Per annum HOURS: Full Time or Part Time (Minimum 0.8 FTE) CONTRACT END DATE: 1st February 2028 LOCATION: Swindon with travel to other locations Closing Date: 15th March 23:55 Shortlisting: W/C 6th April Interviews W/C 27th April To view the full job description, please click 'Apply' to visit our careers site. ABOUT UKRI UK Research and Innovation (UKRI) is the UK's largest public funder of research and innovation. We invest more than £8 billion annually to advance our understanding of society and the world around us and deliver benefits for society, the economy and the environment. Our organisation comprises nine councils - the UK's innovation agency, Innovate UK, the seven disciplinary Research Councils and Research England. As a UK-wide organisation we work across the four UK nations and with the devolved funding bodies and governments to develop and support different priorities that span research and innovation around the UK. Through our Councils and the critical national capabilities provided by our centres and institutes, we deliver, support and champion the creativity and vibrancy of research and innovation in the UK, for the benefit of society. UKRI is a non-departmental public body sponsored by the Department for Science, Innovation and Technology (DSIT). About BBSRC BBSRC is the major funder of world-leading bioscience in the UK. Through our investments, we build and support a vibrant, dynamic and inclusive research and innovation community which delivers ground-breaking discoveries, innovative technologies and develops bio-based solutions that contribute to tackling global challenges, such as sustainable food production, climate change, and healthy ageing. As part of UKRI, we not only play a pivotal role in fostering connections that enable the UK's world-class research and innovation system to flourish - we also have a responsibility to enable the creation of a research and employee culture that is diverse, resilient, and engaged. At BBSRC, we firmly believe that by promoting an inclusive and equitable culture across bioscience research and innovation, our community and our discipline will thrive. BBSRC proudly forges interdisciplinary collaborations, including internationally, where excellent bioscience and equitable partnerships have a fundamental role. We pioneer approaches that enhance the equality, diversity, and inclusion of talent by investing in people, programmes, infrastructure, technologies, and collaborations on a global scale. BBSRC's vision is to advance the frontiers of biology and drive towards a healthy, prosperous and sustainable future. We support curiosity-driven ideas and provide early investment in ground-breaking transformative technologies and the sharing of data. Through our funding, stewardship and provision of national capabilities, including the institutes that receive our strategic support, we progress our knowledge and understanding of the complex processes that underpin life, and we continue to seek exciting ideas with the potential to transform and advance bioscience. We unleash innovation, capitalising on the unprecedented opportunities for biology to transform our lives by working with and supporting the creation of new businesses, advancing enterprise, and forging vibrant ecosystems across the UK. We enable researchers, innovators, entrepreneurs, and businesses to translate their fundamental understanding of biological systems into tangible societal and economic benefits with global impact. Purpose of the role The Chief Operating Officer for BBSRC is a significant role within our Executive Leadership Team, aligned to the UKRI strategy. enabling BBSRC to continue its influential roles in research and innovation within UKRI and beyond. The Chief Operating Officer will command the confidence of the BBSRC Executive Chair and Council, as well as other members of the BBSRC Executive and UKRI senior leaders. They will need to be able to work proactively at the interface between professional, academic and government communities, and between staff at all levels in the organisation. As an effective communicator and empathic listener, they will operate effectively across organisational boundaries. As a creative thinker and influential collaborator, they will combine drive and political acumen with the highest standards of behaviour. They will have an in-depth knowledge and proven track record of how to deliver and sustain complex, strategic change at both an organisational and system level in the public and / or private sectors. They will have the ability to strategically lead, sponsor and productively work in partnership to deliver major projects that can secure return on investment. The Chief Operating Officer has direct line management responsibility for several corporate functions across BBSRC. This includes, Governance and Risk Management, Business Planning, Performance Evaluation, Business Improvement and Funding Delivery, . In addition, they will lead partnering relationships with UKRI corporate functions that include Finance; Human Resources; Governance, Assurance, Risk and Information; Digital, Data and Technology; Security; Project Delivery & Improvement; Health and Safety, Estates and Procurement. Key Responsibilities Leadership Act to support the Executive Chair, and fellow members of the Executive Leadership Team, to ensure the smooth running of BBSRC As a member of the broader BBSRC leadership team, role model and champion organisational values and behaviours and equality, diversity and inclusion principles Working with the Executive Chair and across BBSRC to lead and support organisational transformation and its alignment with UKRI transformation Working with fellow COOs across other parts of UKRI to ensure consistency in working practices and to ensure the smooth running of UKRI as a whole. Working with the Heads of Function to support the design, transformation and effective delivery of Council services within budget and ensuring efficiency and value for money Inspiring, empowering and developing the BBSRC team BBSRC strategically funded Institutes In relation to BBSRC strategically funded institutes (overall an annual BBSRC investment in the region of £135M), lead on matters covering estates, major projects governance, campus developments and other institute-related activities. Working across BBSRC with members of the Executive Leadership Team, subject matter experts and BBSRC observers as required Planning and Programme support Act as the key point of contact for BBSRC input to UKRI Corporate Services plans; ensuring that BBSRC requirements are appropriately reflected and that BBSRC can deliver agreed outcomes Working collaboratively to identify and deliver simplification and harmonisation Oversight of operational planning and programme support and manage risk within BBSRC - ensuring sufficient support is provided to key areas of activity Supporting the effective organisation design and delivery capability Acting as the change agent in BBSRC for Corporate Services in support of the UKRI transformation plan Finance and Commercial Work closely, via 'dotted line' engagement approach, with the UKRI Corporate Services Finance Business Partner to ensure BBSRC and UKRI have the necessary financial controls, planning, monitoring and reporting (reflecting Managing Public Money) to enable BBSRC to deliver its strategy Oversee significant procurements in conjunction with the UKRI Corporate Services Procurement Business Partner Act as the key point of contact for the NERC/BBSRC joint estates team, hosted by NERC, including on Health, Safety and Biosafety Act as the key contact for major BBSRC capital programmes Human Resources Lead on l employee policies for BBSRC including pay and reward. Working closely with the UKRI Corporate Services and HR Business Partners to ensure BBSRC has the right people, in the right place, doing the right things, developing their skills and maximising their productivity in alignment within Council and UKRI strategy. Leading on staff and Trade Union relations where required Governance, Assurance, Risk, Information (GARI) and Legal Work closely, via 'dotted line' engagement approach, with UKRI Corporate Services GARI Business Partner to provide the BBSRC Executive Chair and Council with appropriate governance structures and assurance as to the integrity of activities, that risks are identified and mitigated (as far as reasonable), that information is accurate and secure (reflecting GDPR), with specific reference to the UKRI assets managed by BBSRC including at BBSRC strategically-funded institutes. Accountable for ensuring reporting is carried out. Manage BBSRC's need for legal advice, working with UKRI Head of Legal Act as the key point of contact for GIAA Managing corporate compliance and statutory liability Information Technology, Facilities, Administration Manage the provision of business IT to BBSRC, working with internal and external suppliers Ensure that office space is of appropriate quality and used flexibly and effectively Ensure that employees have the tools to do the job Safety, Health and Environment Working closely with the UKRI Corporate Services and Business Partners to provide a safe and healthy working environment for all staff, workers and visitors to BBSRC. . click apply for full job details
Mar 08, 2026
Full time
SALARY: £94,931-£117,800 Per annum HOURS: Full Time or Part Time (Minimum 0.8 FTE) CONTRACT END DATE: 1st February 2028 LOCATION: Swindon with travel to other locations Closing Date: 15th March 23:55 Shortlisting: W/C 6th April Interviews W/C 27th April To view the full job description, please click 'Apply' to visit our careers site. ABOUT UKRI UK Research and Innovation (UKRI) is the UK's largest public funder of research and innovation. We invest more than £8 billion annually to advance our understanding of society and the world around us and deliver benefits for society, the economy and the environment. Our organisation comprises nine councils - the UK's innovation agency, Innovate UK, the seven disciplinary Research Councils and Research England. As a UK-wide organisation we work across the four UK nations and with the devolved funding bodies and governments to develop and support different priorities that span research and innovation around the UK. Through our Councils and the critical national capabilities provided by our centres and institutes, we deliver, support and champion the creativity and vibrancy of research and innovation in the UK, for the benefit of society. UKRI is a non-departmental public body sponsored by the Department for Science, Innovation and Technology (DSIT). About BBSRC BBSRC is the major funder of world-leading bioscience in the UK. Through our investments, we build and support a vibrant, dynamic and inclusive research and innovation community which delivers ground-breaking discoveries, innovative technologies and develops bio-based solutions that contribute to tackling global challenges, such as sustainable food production, climate change, and healthy ageing. As part of UKRI, we not only play a pivotal role in fostering connections that enable the UK's world-class research and innovation system to flourish - we also have a responsibility to enable the creation of a research and employee culture that is diverse, resilient, and engaged. At BBSRC, we firmly believe that by promoting an inclusive and equitable culture across bioscience research and innovation, our community and our discipline will thrive. BBSRC proudly forges interdisciplinary collaborations, including internationally, where excellent bioscience and equitable partnerships have a fundamental role. We pioneer approaches that enhance the equality, diversity, and inclusion of talent by investing in people, programmes, infrastructure, technologies, and collaborations on a global scale. BBSRC's vision is to advance the frontiers of biology and drive towards a healthy, prosperous and sustainable future. We support curiosity-driven ideas and provide early investment in ground-breaking transformative technologies and the sharing of data. Through our funding, stewardship and provision of national capabilities, including the institutes that receive our strategic support, we progress our knowledge and understanding of the complex processes that underpin life, and we continue to seek exciting ideas with the potential to transform and advance bioscience. We unleash innovation, capitalising on the unprecedented opportunities for biology to transform our lives by working with and supporting the creation of new businesses, advancing enterprise, and forging vibrant ecosystems across the UK. We enable researchers, innovators, entrepreneurs, and businesses to translate their fundamental understanding of biological systems into tangible societal and economic benefits with global impact. Purpose of the role The Chief Operating Officer for BBSRC is a significant role within our Executive Leadership Team, aligned to the UKRI strategy. enabling BBSRC to continue its influential roles in research and innovation within UKRI and beyond. The Chief Operating Officer will command the confidence of the BBSRC Executive Chair and Council, as well as other members of the BBSRC Executive and UKRI senior leaders. They will need to be able to work proactively at the interface between professional, academic and government communities, and between staff at all levels in the organisation. As an effective communicator and empathic listener, they will operate effectively across organisational boundaries. As a creative thinker and influential collaborator, they will combine drive and political acumen with the highest standards of behaviour. They will have an in-depth knowledge and proven track record of how to deliver and sustain complex, strategic change at both an organisational and system level in the public and / or private sectors. They will have the ability to strategically lead, sponsor and productively work in partnership to deliver major projects that can secure return on investment. The Chief Operating Officer has direct line management responsibility for several corporate functions across BBSRC. This includes, Governance and Risk Management, Business Planning, Performance Evaluation, Business Improvement and Funding Delivery, . In addition, they will lead partnering relationships with UKRI corporate functions that include Finance; Human Resources; Governance, Assurance, Risk and Information; Digital, Data and Technology; Security; Project Delivery & Improvement; Health and Safety, Estates and Procurement. Key Responsibilities Leadership Act to support the Executive Chair, and fellow members of the Executive Leadership Team, to ensure the smooth running of BBSRC As a member of the broader BBSRC leadership team, role model and champion organisational values and behaviours and equality, diversity and inclusion principles Working with the Executive Chair and across BBSRC to lead and support organisational transformation and its alignment with UKRI transformation Working with fellow COOs across other parts of UKRI to ensure consistency in working practices and to ensure the smooth running of UKRI as a whole. Working with the Heads of Function to support the design, transformation and effective delivery of Council services within budget and ensuring efficiency and value for money Inspiring, empowering and developing the BBSRC team BBSRC strategically funded Institutes In relation to BBSRC strategically funded institutes (overall an annual BBSRC investment in the region of £135M), lead on matters covering estates, major projects governance, campus developments and other institute-related activities. Working across BBSRC with members of the Executive Leadership Team, subject matter experts and BBSRC observers as required Planning and Programme support Act as the key point of contact for BBSRC input to UKRI Corporate Services plans; ensuring that BBSRC requirements are appropriately reflected and that BBSRC can deliver agreed outcomes Working collaboratively to identify and deliver simplification and harmonisation Oversight of operational planning and programme support and manage risk within BBSRC - ensuring sufficient support is provided to key areas of activity Supporting the effective organisation design and delivery capability Acting as the change agent in BBSRC for Corporate Services in support of the UKRI transformation plan Finance and Commercial Work closely, via 'dotted line' engagement approach, with the UKRI Corporate Services Finance Business Partner to ensure BBSRC and UKRI have the necessary financial controls, planning, monitoring and reporting (reflecting Managing Public Money) to enable BBSRC to deliver its strategy Oversee significant procurements in conjunction with the UKRI Corporate Services Procurement Business Partner Act as the key point of contact for the NERC/BBSRC joint estates team, hosted by NERC, including on Health, Safety and Biosafety Act as the key contact for major BBSRC capital programmes Human Resources Lead on l employee policies for BBSRC including pay and reward. Working closely with the UKRI Corporate Services and HR Business Partners to ensure BBSRC has the right people, in the right place, doing the right things, developing their skills and maximising their productivity in alignment within Council and UKRI strategy. Leading on staff and Trade Union relations where required Governance, Assurance, Risk, Information (GARI) and Legal Work closely, via 'dotted line' engagement approach, with UKRI Corporate Services GARI Business Partner to provide the BBSRC Executive Chair and Council with appropriate governance structures and assurance as to the integrity of activities, that risks are identified and mitigated (as far as reasonable), that information is accurate and secure (reflecting GDPR), with specific reference to the UKRI assets managed by BBSRC including at BBSRC strategically-funded institutes. Accountable for ensuring reporting is carried out. Manage BBSRC's need for legal advice, working with UKRI Head of Legal Act as the key point of contact for GIAA Managing corporate compliance and statutory liability Information Technology, Facilities, Administration Manage the provision of business IT to BBSRC, working with internal and external suppliers Ensure that office space is of appropriate quality and used flexibly and effectively Ensure that employees have the tools to do the job Safety, Health and Environment Working closely with the UKRI Corporate Services and Business Partners to provide a safe and healthy working environment for all staff, workers and visitors to BBSRC. . click apply for full job details
The Role: We're looking for a Claims Assessor to join our team at Agria Pet where you'll be responsible for validating and assessing a variety of claims, accurately and efficiently, across a wide range of products. Here at Agria, we pay 98% of our claims (which we think really makes us stand out from the crowd!) and we're committed to putting our customers first. This role sits at the forefront of ensuring pet owners receive support when they need it most, so you'll need a passion for providing fantastic customer service! Ideally you'll have experience of working within the pet insurance industry handling claims, or perhaps you're a Veterinary Nurse looking for a change in career. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week induction in the Aylesbury office when you start. You must be able to commit to this arrangement and start date in order to be considered for this role. What you'll be doing: Accurately enter claims data onto our in-house system. Validate and assess a variety of claims across a range of products. Ensure a comprehensive understanding of Agria's policy terms & conditions. Research and request missing information to expedite prompt claims assessment. Compose/edit correspondence ensuring all documentation is professional and correct. Ensure that claims assessment service levels are adhered to. Assess and complete the pre-authorisation of claims. Handle all calls efficiently and professionally to agreed service standards. What we're looking for: Prior experience of working within the insurance and/or veterinary industries. Strong customer service skills Competent in the use of Microsoft Office Word, Excel and Outlook. Clear communicator, both verbal and written Confident decision maker who can work from own initiative. Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information . A passion for pets! Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK's Best Workplaces in and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday Opportunity to buy/sell up to 5 days annual leave per calendar year Contributory pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace Free tickets to a huge variety of pet related events
Mar 08, 2026
Full time
The Role: We're looking for a Claims Assessor to join our team at Agria Pet where you'll be responsible for validating and assessing a variety of claims, accurately and efficiently, across a wide range of products. Here at Agria, we pay 98% of our claims (which we think really makes us stand out from the crowd!) and we're committed to putting our customers first. This role sits at the forefront of ensuring pet owners receive support when they need it most, so you'll need a passion for providing fantastic customer service! Ideally you'll have experience of working within the pet insurance industry handling claims, or perhaps you're a Veterinary Nurse looking for a change in career. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. The start date for this role is Tuesday 5th May and you will be required to attend a two week induction in the Aylesbury office when you start. You must be able to commit to this arrangement and start date in order to be considered for this role. What you'll be doing: Accurately enter claims data onto our in-house system. Validate and assess a variety of claims across a range of products. Ensure a comprehensive understanding of Agria's policy terms & conditions. Research and request missing information to expedite prompt claims assessment. Compose/edit correspondence ensuring all documentation is professional and correct. Ensure that claims assessment service levels are adhered to. Assess and complete the pre-authorisation of claims. Handle all calls efficiently and professionally to agreed service standards. What we're looking for: Prior experience of working within the insurance and/or veterinary industries. Strong customer service skills Competent in the use of Microsoft Office Word, Excel and Outlook. Clear communicator, both verbal and written Confident decision maker who can work from own initiative. Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information . A passion for pets! Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK's Best Workplaces in and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday Opportunity to buy/sell up to 5 days annual leave per calendar year Contributory pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you'll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace Free tickets to a huge variety of pet related events
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 08, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
RSSB is now recruiting a Project Manager to join us on a permanent basis, supporting the successful delivery of a diverse portfolio of projects that make a real impact across the rail industry. As Project Manager, you will manage the design, development and delivery of different types of railway related projects in order to achieve the project objectives within specified constraints. The projects to be managed are predominantly standards change and research projects with values of up to approximately £250k. The Projects Directorate works with matrix management, so there is the opportunity to work on a wide range of projects across the wider Directorate. Based at our Fenchurch Avenue office, this role offers hybrid working, flexible core hours, and a commuting travel subsidy to support travel into our City of London office. The close date for this role is 13th March 2026 at 12pm GMT. Responsibilities Project Leadership: Delivery of a wide range of standards change and research projects with project budgets of between approx. £25k and £350k as delegated by the Senior Project Manager or Programme Manager, in accordance with all relevant RSSB policies, processes and procedures. Ensure that projects are delivered in accordance with all relevant RSSB policies, processes and procedures Establish project teams and influence and motivate members of the team to ensure that, through their individual efforts and through collaborative working with internal and external stakeholders, they contribute to project success in line with the project plan. Project Definition, Planning and Control Deliver projects throughout the lifecycle in line with RSSB processes, and: Ensure that project requirements are clearly defined, agreed and communicated. Prepare and maintain schedules, taking account of dependencies and resource requirements. Prepare and present timely project documentation for budget authorisation and stage gates. Identify and monitor project risks, opportunities and issues, taking account of lessons learned. Ensure project outputs meet stakeholder requirements and are fit for purpose. Monitor project progress against plan for agreed project performance indicators. Manage the contracts and supplier relationships for externally delivered projects. Manage internal and external stakeholders, taking account of their levels of influence and particular interests, to support the achievement of project objectives and the realisation of benefits, and secure an appropriate level of feedback to facilitate continuous improvement. Support the Senior Project Manager, Programme Manager and Portfolio Head to continuously improve project processes and share best practice, through proactive participation in Projects Directorate initiatives. Proactively manage project budgets and maintain accurate forecasts. Qualifications Essential: A recognised project management qualification such as APM Project Fundamentals (PFQ) or equivalent experience. Experience of managing the successful delivery of projects, with attention to detail and accuracy in all work. Experience of effective stakeholder and supplier management, with effective presentation, facilitation and chairing skills for stakeholder meetings. Competent in the use of Microsoft Project, Excel, Word and PowerPoint. A commitment to RSSB's values and customer service. Communicate effectively and share thoughts and ideas through methods appropriate to the audience. Adapt and respond effectively when embracing new opportunities, change and in navigating uncertainty. Actively contribute as part of a team and work towards achieving team goals and outcomes. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively within an evolving industry, gaining stakeholder confidence through understanding their goals and motivations and demonstrating credibility as an expert. Make timely, informed decisions taking account of the benefits and constraints involved. Desirable: Experience of managing research or standards change projects. Why Join RSSB? We value our people and offer a competitive benefits package, including: 30 days annual leave (plus bank holidays) Private medical and dental cover Flexible and hybrid working options Season ticket loan and travel subsidy Cycle to work scheme Volunteer leave Performance-related bonus Pension scheme Learning and development opportunities To support the onboarding process, a "buddy" will be assigned, so that any new starter has someone to support them in addition to the line manager. Ready to Apply? Apply now and help us shape the future of railway standards. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance, and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request.
Mar 08, 2026
Full time
RSSB is now recruiting a Project Manager to join us on a permanent basis, supporting the successful delivery of a diverse portfolio of projects that make a real impact across the rail industry. As Project Manager, you will manage the design, development and delivery of different types of railway related projects in order to achieve the project objectives within specified constraints. The projects to be managed are predominantly standards change and research projects with values of up to approximately £250k. The Projects Directorate works with matrix management, so there is the opportunity to work on a wide range of projects across the wider Directorate. Based at our Fenchurch Avenue office, this role offers hybrid working, flexible core hours, and a commuting travel subsidy to support travel into our City of London office. The close date for this role is 13th March 2026 at 12pm GMT. Responsibilities Project Leadership: Delivery of a wide range of standards change and research projects with project budgets of between approx. £25k and £350k as delegated by the Senior Project Manager or Programme Manager, in accordance with all relevant RSSB policies, processes and procedures. Ensure that projects are delivered in accordance with all relevant RSSB policies, processes and procedures Establish project teams and influence and motivate members of the team to ensure that, through their individual efforts and through collaborative working with internal and external stakeholders, they contribute to project success in line with the project plan. Project Definition, Planning and Control Deliver projects throughout the lifecycle in line with RSSB processes, and: Ensure that project requirements are clearly defined, agreed and communicated. Prepare and maintain schedules, taking account of dependencies and resource requirements. Prepare and present timely project documentation for budget authorisation and stage gates. Identify and monitor project risks, opportunities and issues, taking account of lessons learned. Ensure project outputs meet stakeholder requirements and are fit for purpose. Monitor project progress against plan for agreed project performance indicators. Manage the contracts and supplier relationships for externally delivered projects. Manage internal and external stakeholders, taking account of their levels of influence and particular interests, to support the achievement of project objectives and the realisation of benefits, and secure an appropriate level of feedback to facilitate continuous improvement. Support the Senior Project Manager, Programme Manager and Portfolio Head to continuously improve project processes and share best practice, through proactive participation in Projects Directorate initiatives. Proactively manage project budgets and maintain accurate forecasts. Qualifications Essential: A recognised project management qualification such as APM Project Fundamentals (PFQ) or equivalent experience. Experience of managing the successful delivery of projects, with attention to detail and accuracy in all work. Experience of effective stakeholder and supplier management, with effective presentation, facilitation and chairing skills for stakeholder meetings. Competent in the use of Microsoft Project, Excel, Word and PowerPoint. A commitment to RSSB's values and customer service. Communicate effectively and share thoughts and ideas through methods appropriate to the audience. Adapt and respond effectively when embracing new opportunities, change and in navigating uncertainty. Actively contribute as part of a team and work towards achieving team goals and outcomes. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively within an evolving industry, gaining stakeholder confidence through understanding their goals and motivations and demonstrating credibility as an expert. Make timely, informed decisions taking account of the benefits and constraints involved. Desirable: Experience of managing research or standards change projects. Why Join RSSB? We value our people and offer a competitive benefits package, including: 30 days annual leave (plus bank holidays) Private medical and dental cover Flexible and hybrid working options Season ticket loan and travel subsidy Cycle to work scheme Volunteer leave Performance-related bonus Pension scheme Learning and development opportunities To support the onboarding process, a "buddy" will be assigned, so that any new starter has someone to support them in addition to the line manager. Ready to Apply? Apply now and help us shape the future of railway standards. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance, and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 08, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 08, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Overview At PepsiCo UK, we're proud to have some of the nation's favourite snacks and drinks-like Walkers crisps, Quaker Oats and Pepsi beverages. With manufacturing sites across the UK, we're also home to the world's largest crisp factories in Leicester adjacent to one of our global R & D hubs. Our main UK office is by Reading train station and we have a London office in Clerkenwell where this role would be based. Public Policy and Government Affairs (PPGA) has a significant impact on PepsiCo's license to operate in the UK and Ireland. The business is facing a fast moving legislative agenda across a number of areas which affect directly and indirectly strategic priorities for the business. These include public policy initiatives on public health, packaging, climate change and corporate governance. This role is vital in shaping the business' engagement with political and policy stakeholders and ensuring our voice is head on critical public policy issues. Responsibilities Provide strategic advice internally and advocate our position externally to protect and enhance PepsiCo's reputation and licence to operate. Manage the day to day work programme and identify opportunities to integrate the communications and government affairs agendas with the External Communications Senior Manager. Drive the UK stakeholder engagement programme and represent the business externally to build relationships and enhance reputation. Manage external agency support programme. Analyse government policy papers and write consultation responses. Represent PEP externally in Parliament, Whitehall or other stakeholder events. Manage relationships with key trade associations and advocate PEP policy positions to influence overall industry positions. Support the broader corporate affairs agenda - including policy led content for internal and external communications (PEP news, website, digital channels). While being across the whole PPGA agenda, become an SME on sustainability issues (particularly packaging) and partner with the sustainability team on advancing our agenda. Provide guidance to the Public Policy and Government Affairs Senior Executive, overseeing workstreams as required. Qualifications Strategic approach to business critical public policy challenges with strong attention to technical policy detail. An ability to operate and navigate in environments, and on issues, with significant complexity and ambiguty. Superior relationship building skills, including with senior internal and external stakeholders. Ability to manage trade bodies agendas with little oversight. Experience (9+ years) and expertise in public affairs, corporate reputation/ corporate communications. Detailed knowledge of Westminster/Whitehall with an understanding of the significance of EU/international developments. Team player with a collaborative, inclusive style supporting the development of the broader corporate affairs team. Minimum degree level education with experience in issues rich environment. Differentiating Competencies Required Essential Excellent written and oral communications skills. Extensive experience in preparing briefings and undertaking research with the ability to summarise complex issues quickly with strong attention to detail. Resourceful and motivated with a keen appetite for learning. Avid consumer of news who can demonstrate understanding of UK and global current affairs. Effective self-starter and multi-tasker with strong time management skills and an ability to adapt quickly to change. Cross-cultural Sensitivity/Understanding Others - international mindset, understands different perspectives, and is able to work comfortably and effectively in a diverse, multi-cultural and international environment. Relationship Management - understands the importance of building & sustaining relationships internally and externally and is able to do so effectively. Thrives in a highly dynamic, fast-paced environment. Desirable In-house public affairs/ corporate affairs team experience. Experience of working with multinational organisations. Experience of FMCG. Knowledge/ understanding of food industry issues and the stakeholder landscape. Knowledge of public health/circular economy policy issues. Good understanding of media relations. Incident and crisis management experience. Why Join Us? We offer a competitive salary, bonus, car allowance, flexible working, and a wide range of benefits-from critical illness cover and discounted gym memberships to enhanced parental leave and electric car schemes. Our commitment to wellbeing and career growth makes us a Top Employer for 14 years running. Equal Opportunities We're an equal opportunity employer, committed to the Equality Act 2010. We welcome applicants from all backgrounds and will provide any necessary adjustments to support you through the recruitment process. About PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated nearly$92 billion in net revenue in 2024, driven by a complementary beverage and convenient foods portfolio thatincludes Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with pep+ (PepsiCo Positive). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit , and follow on X (Twitter), Instagram, Facebook,
Mar 08, 2026
Full time
Overview At PepsiCo UK, we're proud to have some of the nation's favourite snacks and drinks-like Walkers crisps, Quaker Oats and Pepsi beverages. With manufacturing sites across the UK, we're also home to the world's largest crisp factories in Leicester adjacent to one of our global R & D hubs. Our main UK office is by Reading train station and we have a London office in Clerkenwell where this role would be based. Public Policy and Government Affairs (PPGA) has a significant impact on PepsiCo's license to operate in the UK and Ireland. The business is facing a fast moving legislative agenda across a number of areas which affect directly and indirectly strategic priorities for the business. These include public policy initiatives on public health, packaging, climate change and corporate governance. This role is vital in shaping the business' engagement with political and policy stakeholders and ensuring our voice is head on critical public policy issues. Responsibilities Provide strategic advice internally and advocate our position externally to protect and enhance PepsiCo's reputation and licence to operate. Manage the day to day work programme and identify opportunities to integrate the communications and government affairs agendas with the External Communications Senior Manager. Drive the UK stakeholder engagement programme and represent the business externally to build relationships and enhance reputation. Manage external agency support programme. Analyse government policy papers and write consultation responses. Represent PEP externally in Parliament, Whitehall or other stakeholder events. Manage relationships with key trade associations and advocate PEP policy positions to influence overall industry positions. Support the broader corporate affairs agenda - including policy led content for internal and external communications (PEP news, website, digital channels). While being across the whole PPGA agenda, become an SME on sustainability issues (particularly packaging) and partner with the sustainability team on advancing our agenda. Provide guidance to the Public Policy and Government Affairs Senior Executive, overseeing workstreams as required. Qualifications Strategic approach to business critical public policy challenges with strong attention to technical policy detail. An ability to operate and navigate in environments, and on issues, with significant complexity and ambiguty. Superior relationship building skills, including with senior internal and external stakeholders. Ability to manage trade bodies agendas with little oversight. Experience (9+ years) and expertise in public affairs, corporate reputation/ corporate communications. Detailed knowledge of Westminster/Whitehall with an understanding of the significance of EU/international developments. Team player with a collaborative, inclusive style supporting the development of the broader corporate affairs team. Minimum degree level education with experience in issues rich environment. Differentiating Competencies Required Essential Excellent written and oral communications skills. Extensive experience in preparing briefings and undertaking research with the ability to summarise complex issues quickly with strong attention to detail. Resourceful and motivated with a keen appetite for learning. Avid consumer of news who can demonstrate understanding of UK and global current affairs. Effective self-starter and multi-tasker with strong time management skills and an ability to adapt quickly to change. Cross-cultural Sensitivity/Understanding Others - international mindset, understands different perspectives, and is able to work comfortably and effectively in a diverse, multi-cultural and international environment. Relationship Management - understands the importance of building & sustaining relationships internally and externally and is able to do so effectively. Thrives in a highly dynamic, fast-paced environment. Desirable In-house public affairs/ corporate affairs team experience. Experience of working with multinational organisations. Experience of FMCG. Knowledge/ understanding of food industry issues and the stakeholder landscape. Knowledge of public health/circular economy policy issues. Good understanding of media relations. Incident and crisis management experience. Why Join Us? We offer a competitive salary, bonus, car allowance, flexible working, and a wide range of benefits-from critical illness cover and discounted gym memberships to enhanced parental leave and electric car schemes. Our commitment to wellbeing and career growth makes us a Top Employer for 14 years running. Equal Opportunities We're an equal opportunity employer, committed to the Equality Act 2010. We welcome applicants from all backgrounds and will provide any necessary adjustments to support you through the recruitment process. About PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated nearly$92 billion in net revenue in 2024, driven by a complementary beverage and convenient foods portfolio thatincludes Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales. Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with pep+ (PepsiCo Positive). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the centre of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit , and follow on X (Twitter), Instagram, Facebook,
Career Choices Dewis Gyrfa Ltd
Liverpool, Lancashire
Training Programme Director Radiology NHS England Employer: NHS England Location: Liverpool, L3 4BL Pay: In line with TPD sessional payments Contract Type: Permanent Hours: Disability Confident: No Closing Date: 06/03/2026 About this job The Training Programme Director in Exam Support for the North West Rotation will support the Head of School in supporting trainees to pass their FRCR examinations. The post holder will lead on the development of the School's Exam Support Strategy and liaise with the Trainee Support Unit where appropriate. The post holder will be a member of the School Speciality Training Committee. As a result of NHS England's (NHSE) integration into the Department of Health and Social Care (DHSC), please note that the end date for all new educator appointments will be 31st March 2027. The successful applicant will be updated regarding potential extensions (not guaranteed) beyond this date Work in collaboration with Head of School of Radiology and local FRCR examiners to ensure high quality support to trainees in the North West sitting their FRCR examinations. To work with the Head of School to support all trainers and Academy Leads in the North West School of Radiology to review support in place for trainees struggling with FRCR examinations. Our work supports the NHS to deliver high quality services for patients and best value for taxpayers. Our staff bring expertise across hundreds of specialisms including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial enabling us to design and deliver high-quality NHS services. We lead the NHS in England by: Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities Making the NHS a great place to work, where our people can make a difference and achieve their potential Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care Optimising the use of digital technology, research, and innovation Delivering value for money Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste. If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process. The Programme Director will ensure that both national standards, determined by the Royal College, and guidelines and standards established with Radiology are met. For full details please see attached JD You can find further details about the role,including key responsibilities and accountabilities, alongside theorganisational structureand person specificationin the attached Job Descriptionand other supporting documents. Secondments Applicants from within the NHS willbe offered on asecondmentbasis only, agreementshouldbeobtainedfromtheirsubstantiveemployerpriortosubmittingtheapplication. This advert closes on Sunday 22 Feb 2026 Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 08, 2026
Full time
Training Programme Director Radiology NHS England Employer: NHS England Location: Liverpool, L3 4BL Pay: In line with TPD sessional payments Contract Type: Permanent Hours: Disability Confident: No Closing Date: 06/03/2026 About this job The Training Programme Director in Exam Support for the North West Rotation will support the Head of School in supporting trainees to pass their FRCR examinations. The post holder will lead on the development of the School's Exam Support Strategy and liaise with the Trainee Support Unit where appropriate. The post holder will be a member of the School Speciality Training Committee. As a result of NHS England's (NHSE) integration into the Department of Health and Social Care (DHSC), please note that the end date for all new educator appointments will be 31st March 2027. The successful applicant will be updated regarding potential extensions (not guaranteed) beyond this date Work in collaboration with Head of School of Radiology and local FRCR examiners to ensure high quality support to trainees in the North West sitting their FRCR examinations. To work with the Head of School to support all trainers and Academy Leads in the North West School of Radiology to review support in place for trainees struggling with FRCR examinations. Our work supports the NHS to deliver high quality services for patients and best value for taxpayers. Our staff bring expertise across hundreds of specialisms including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial enabling us to design and deliver high-quality NHS services. We lead the NHS in England by: Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities Making the NHS a great place to work, where our people can make a difference and achieve their potential Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care Optimising the use of digital technology, research, and innovation Delivering value for money Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste. If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process. The Programme Director will ensure that both national standards, determined by the Royal College, and guidelines and standards established with Radiology are met. For full details please see attached JD You can find further details about the role,including key responsibilities and accountabilities, alongside theorganisational structureand person specificationin the attached Job Descriptionand other supporting documents. Secondments Applicants from within the NHS willbe offered on asecondmentbasis only, agreementshouldbeobtainedfromtheirsubstantiveemployerpriortosubmittingtheapplication. This advert closes on Sunday 22 Feb 2026 Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Vice-Principal - Research, University Senior Management (VPO23A) The University of Aberdeen seeks to appoint an outstanding senior academic leader as Vice-Principal (Research). This is a pivotal role within the University's Senior Management Team, reporting to the Principal and Vice-Chancellor, and will shape and deliver the institution's research strategy in support of our Aberdeen 2040 vision. The Vice-Principal (Research) will lead all aspects of institutional research strategy and policy, fostering a positive and inclusive research culture and enabling colleagues to deliver world-leading, impactful research. The role includes oversight of research governance, REF preparation, interdisciplinary development, research income growth, and external engagement with funders, government, and strategic partners. The postholder will work closely with fellow Vice-Principals, Deans, Heads of School, and the Director of Research and Innovation to ensure alignment across research, innovation, global engagement, and education. Job Description The successful candidate will have an international reputation for research excellence, a sustained track record of attracting significant competitive funding, substantial senior leadership experience within higher education, and a deep understanding of the UK research landscape. Salary will be in the range of £130,000-£150,000 per annum, commensurate with experience. Closing Date: 31 March 2026 Interview Date: 24 April 2026 Reference Number: VPO23A This role is based in the UK. It is expected that you will spend 4 days per week on campus given the seniority and importance of this role. The University of Aberdeen is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates. Please Note If you are unable to complete an application online, please contact the Recruitment Team ( ) to make alternative arrangements for submitting your application within plenty of time before the advertised post closes.
Mar 08, 2026
Full time
Vice-Principal - Research, University Senior Management (VPO23A) The University of Aberdeen seeks to appoint an outstanding senior academic leader as Vice-Principal (Research). This is a pivotal role within the University's Senior Management Team, reporting to the Principal and Vice-Chancellor, and will shape and deliver the institution's research strategy in support of our Aberdeen 2040 vision. The Vice-Principal (Research) will lead all aspects of institutional research strategy and policy, fostering a positive and inclusive research culture and enabling colleagues to deliver world-leading, impactful research. The role includes oversight of research governance, REF preparation, interdisciplinary development, research income growth, and external engagement with funders, government, and strategic partners. The postholder will work closely with fellow Vice-Principals, Deans, Heads of School, and the Director of Research and Innovation to ensure alignment across research, innovation, global engagement, and education. Job Description The successful candidate will have an international reputation for research excellence, a sustained track record of attracting significant competitive funding, substantial senior leadership experience within higher education, and a deep understanding of the UK research landscape. Salary will be in the range of £130,000-£150,000 per annum, commensurate with experience. Closing Date: 31 March 2026 Interview Date: 24 April 2026 Reference Number: VPO23A This role is based in the UK. It is expected that you will spend 4 days per week on campus given the seniority and importance of this role. The University of Aberdeen is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates. Please Note If you are unable to complete an application online, please contact the Recruitment Team ( ) to make alternative arrangements for submitting your application within plenty of time before the advertised post closes.
If you haven't heard from us within 48 hours of submitting your CV then unfortunately your application hasn't been successful this time. Do keep an eye on our website for new roles that are being added every day. Job Description My client is a market leading beauty brand experiencing rapid growth, with new stores opening across the UK and big plans ahead. Based in stylish, open plan offices in Holborn, the business currently has a team of 20 and is set to double in size by early next year. The culture feels very much like a high energy start up: ambitious, fast paced and constantly evolving, where priorities shift and no two days look the same. This role is office based, 5 days a week. They are seeking a calm, unflappable Executive Assistant to support the Co Founder and CEO. This is a role requiring absolute discretion and professionalism. You will be a true right hand support, trusted with sensitive information and expected to bring structure, polish and calm to a very busy schedule. This position should be treated seriously, it is high trust, high visibility and hugely valued within the business! Duties will include: Acting as gatekeeper and trusted right hand to the CEO Managing complex diaries across Booking frequent international travel to Korea (approximately four times per year), alongside UK store and warehouse visits Coordinating meetings with multiple moving parts, taking minutes and driving follow up actions Handling a wide range of internal and external communications, from retail teams to senior stakeholders Organising client entertainment including restaurants and golf days (strong London restaurant knowledge highly beneficial) Managing personal administration such as dry cleaning and holiday bookings Supporting with research projects, including enhancing company benefits Organising team socials, perks and the annual Christmas party The ideal candidate Must have gravitas and a confidence Experience supporting at C Suite level Must have previously worked at pace! Adaptable and personable - able to speak to people at all levels and represent both the CEO and the brand impeccably. Someone flexible, modern and not overly corporate will thrive here This is a rare opportunity to join a business at a pivotal moment of growth, with real influence and visibility from day one. If you enjoy being trusted, relied upon and genuinely making a difference behind the scenes, this is an exceptional EA role with long term potential. Bain and Gray is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy.
Mar 08, 2026
Full time
If you haven't heard from us within 48 hours of submitting your CV then unfortunately your application hasn't been successful this time. Do keep an eye on our website for new roles that are being added every day. Job Description My client is a market leading beauty brand experiencing rapid growth, with new stores opening across the UK and big plans ahead. Based in stylish, open plan offices in Holborn, the business currently has a team of 20 and is set to double in size by early next year. The culture feels very much like a high energy start up: ambitious, fast paced and constantly evolving, where priorities shift and no two days look the same. This role is office based, 5 days a week. They are seeking a calm, unflappable Executive Assistant to support the Co Founder and CEO. This is a role requiring absolute discretion and professionalism. You will be a true right hand support, trusted with sensitive information and expected to bring structure, polish and calm to a very busy schedule. This position should be treated seriously, it is high trust, high visibility and hugely valued within the business! Duties will include: Acting as gatekeeper and trusted right hand to the CEO Managing complex diaries across Booking frequent international travel to Korea (approximately four times per year), alongside UK store and warehouse visits Coordinating meetings with multiple moving parts, taking minutes and driving follow up actions Handling a wide range of internal and external communications, from retail teams to senior stakeholders Organising client entertainment including restaurants and golf days (strong London restaurant knowledge highly beneficial) Managing personal administration such as dry cleaning and holiday bookings Supporting with research projects, including enhancing company benefits Organising team socials, perks and the annual Christmas party The ideal candidate Must have gravitas and a confidence Experience supporting at C Suite level Must have previously worked at pace! Adaptable and personable - able to speak to people at all levels and represent both the CEO and the brand impeccably. Someone flexible, modern and not overly corporate will thrive here This is a rare opportunity to join a business at a pivotal moment of growth, with real influence and visibility from day one. If you enjoy being trusted, relied upon and genuinely making a difference behind the scenes, this is an exceptional EA role with long term potential. Bain and Gray is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy.
Head of Loyalty Strategy and Proposition - Strategy Consultant Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 1000 - 1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Mar 07, 2026
Contractor
Head of Loyalty Strategy and Proposition - Strategy Consultant Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 1000 - 1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Are you the next Head of Systems Engineering to drive forward our next-generation laser processing platform? A spinout from the University of Oxford, Opsydia is a specialist laser technology company harnessing decades of academic excellence and experience in adaptive optics that enable the writing of features in transparent materials. Our writing technology has gone on to provide functionalities across many scientific and industrial areas. Our technological capabilities and intellectual property in adaptive optics have been accelerated forward and are now engaged with world class companies with a view to deploying Opsydia's systems in their next generation products. With strong support from investors and the market, Opsydia has been pursuing new applications in areas ranging from co-packaged optical-semiconductor devices, datacoms, quantum to sensing devices. If you're seeking to join an industry leading innovator, we'd love to hear from you. THE ROLE As the Head of Systems Engineering, you will own the systems architecture and integration across hardware, optics, and controls specifically in ultra-fast laser photonics and control systems, while building a high performing team and establishing best practices in product development & manufacturability. Initial scope includes scaling and enhancing our system platform, developing new system variants for emerging applications, and working closely with global customers to understand their unique requirements and translate them into robust, high performing, market ready products. This role will suit an experienced leader who applies rigorous systems engineering practices, has successfully led high performing technical teams, and brings hands on expertise with ultrafast laser technologies. It's ideal for someone who thrives in a dynamic, fast moving, and innovative environment and enjoys shaping architecture, guiding multidisciplinary engineering efforts, and delivering technically ambitious products with clarity, structure and purpose. Key Responsibilities Leadership & Team Management Build, lead, and develop a high performing Systems Engineering team. Establish operating rhythms: daily standups, technical/design reviews; foster accountability, collaboration, and technical excellence. Manage capacity and prioritisation across programs; resource allocation between advanced NPD and sustaining engineering. Technical Ownership & Architecture Own end to end systems architecture with deep involvement in ultra-fast laser photonics (laser sources, beam delivery, optical subsystems) and control systems (precision motion, feedback control, embedded/real time). Translate customer/product requirements into system level specifications. Drive data driven design evaluations to ensure the product architecture achieves optimal performance, cost, reliability, and manufacturability. Product Development, NPI & Lifecycle Lead the evolution of early concepts into fully integrated, production ready systems, coordinating mechanical, optical, electrical and firmware teams. Establish a robust NPI pathway from research to production, enabling consistent builds, clear test protocols, and long-term serviceability. Oversee disciplined change control, ensuring product updates are properly assessed, documented, and implemented across engineering and manufacturing systems. Systematically improve product robustness and manufacturing efficiency by identifying quality gaps, reducing complexity, and implementing scalable, lean processes. Ultrafast Laser Expertise Lead application and optimisation of femtosecond laser systems for direct laser writing and photonic integrated circuits. Collaborate with laser suppliers to define specifications, validate performance, and optimise system integration, ensuring components meet application requirements. Guide process improvements in laser marking & control solutions, validating laser measurement and alignment methods. Manufacturing, Quality, Safety & Compliance Define test strategies, acceptance criteria, reliability growth plans, and risk management. Ensure compliance with relevant standards (e.g., laser safety, EMC, functional safety as applicable); partner with Quality/Regulatory for certifications and approvals. Appointed Laser Safety Officer (LSO) and develop ownerships of internal laser safety policy, team training, and lab compliance. Cross Functional & External Collaboration Act as the systems lead across R&D, Optical Engineering, Software/Controls, Manufacturing, Quality/Regulatory, Field Service, and to inform Business Development. Liaise with academic founders, R&D, suppliers, and customers; lead proof of concept trials and demos to validate feasibility and accelerate adoption. Intellectual Property & Innovation Manage the patent portfolio and identify opportunities for new filings; draft inputs, liaise with IP counsel; report strategy/status to senior leadership and board. Drive innovation roadmaps across photonics, controls, and vision capability. ABOUT YOU You are a proven Systems Engineering leader with 10+ years' experience in photonics, laser systems, or precision instrumentation, supported by a deep technical background and ideally an advanced degree (Master's or PhD) in Physics, Optical Engineering, or a related field. You take full ownership of complex system delivery, provide clear technical direction, and lead multidisciplinary teams with accountability, structure, and confidence. You will be able to demonstrate: Leadership experience developing and guiding high performing engineering teams. End to end ownership across system architecture, integration, and V&V for advanced optical, laser, and motion control systems. Technical depth in ultrafast lasers, precision optics, motion systems, and control architectures. A proactive, solutions driven mindset, anticipating issues and driving timely resolution. Strong organisational and communication skills, enabling alignment across cross functional teams, suppliers, and stakeholders. Stakeholder agility, able to communicate complex technical risks and opportunities to founders, investors, commercial teams, and strategic partners. Resilience and adaptability, thriving in shifting priorities This role suits someone who combines technical excellence with leadership maturity, thrives in a fast moving, innovative environment, and consistently drives clarity, quality, and delivery. You might also have: Bias for experimentation and rapid validation Strategic technology sensing for existing and emerging markets If you don't meet all of the criteria above, but are interested in the role, please apply or get in touch to discuss further. The role is advertised as full-time. We are pleased to accommodate flexible and hybrid working where appropriate but, as a hardware company, we find hands-on system and collaboration time to be highly valuable, so encourage time spent in the office and expect this when required. As part of the recruitment process a selected candidate will be required to undergo security screening to BPSS standard. Closing date: Friday 20th February 2026. Applications will be reviewed as received so this vacancy may be closed earlier; early applications are therefore encouraged. WHAT WE OFFER YOU Salary range: £70,000-£75,000 per annum, dependent on experience Benefits Hybrid & flexible working arrangements Share option scheme Annual bonus scheme Private Medical Insurance Group Income Protection and Life Assurance Enhanced family leave Company matched pension contributions up to 5%. Salary sacrifice arrangement is available 25 days paid leave plus bank holidays Cycle to Work Scheme Mental Health and Wellbeing support and activities Supported further study or training for your professional and personal development Volunteering opportunities EQUAL OPPORTUNITIES We are an equal opportunities employer and commit to encouraging equality, diversity and inclusion in the workplace whilst creating an environment which promotes dignity and respect for all. We post our job descriptions across a wide range of recruitment platforms to enable us to garner the most diverse range of candidates we possibly can. ADJUSTMENTS AND PROVISIONS We are dedicated to putting in place any reasonable adjustments that may be required to meet the needs of those who wish to apply for a position at Opsydia. Please share if you have a declared disability, for example but not limited to: a social communication impairment such as autism spectrum disorder, a specific learning difficulty such as dyslexia, dyspraxia or ADHD; a mental health condition, a sensory impairment affecting sight or hearing or a physical or mobility impairment. ALTERNATIVE FORMATS We can provide our job descriptions in an alternative format of video or audio description ABOUT OPSYDIA Opsydia provides commercial systems based on adaptive optics which can directly generate photonic structures in a variety of transparent materials. Learn more at The company is based in the Centre for Innovation & Enterprise at Begbroke Science Park north of Oxford. Begbroke offers comprehensive facilities on-site including a restaurant, coffee shop and a minibus service between the park and Oxford. . click apply for full job details
Mar 07, 2026
Full time
Are you the next Head of Systems Engineering to drive forward our next-generation laser processing platform? A spinout from the University of Oxford, Opsydia is a specialist laser technology company harnessing decades of academic excellence and experience in adaptive optics that enable the writing of features in transparent materials. Our writing technology has gone on to provide functionalities across many scientific and industrial areas. Our technological capabilities and intellectual property in adaptive optics have been accelerated forward and are now engaged with world class companies with a view to deploying Opsydia's systems in their next generation products. With strong support from investors and the market, Opsydia has been pursuing new applications in areas ranging from co-packaged optical-semiconductor devices, datacoms, quantum to sensing devices. If you're seeking to join an industry leading innovator, we'd love to hear from you. THE ROLE As the Head of Systems Engineering, you will own the systems architecture and integration across hardware, optics, and controls specifically in ultra-fast laser photonics and control systems, while building a high performing team and establishing best practices in product development & manufacturability. Initial scope includes scaling and enhancing our system platform, developing new system variants for emerging applications, and working closely with global customers to understand their unique requirements and translate them into robust, high performing, market ready products. This role will suit an experienced leader who applies rigorous systems engineering practices, has successfully led high performing technical teams, and brings hands on expertise with ultrafast laser technologies. It's ideal for someone who thrives in a dynamic, fast moving, and innovative environment and enjoys shaping architecture, guiding multidisciplinary engineering efforts, and delivering technically ambitious products with clarity, structure and purpose. Key Responsibilities Leadership & Team Management Build, lead, and develop a high performing Systems Engineering team. Establish operating rhythms: daily standups, technical/design reviews; foster accountability, collaboration, and technical excellence. Manage capacity and prioritisation across programs; resource allocation between advanced NPD and sustaining engineering. Technical Ownership & Architecture Own end to end systems architecture with deep involvement in ultra-fast laser photonics (laser sources, beam delivery, optical subsystems) and control systems (precision motion, feedback control, embedded/real time). Translate customer/product requirements into system level specifications. Drive data driven design evaluations to ensure the product architecture achieves optimal performance, cost, reliability, and manufacturability. Product Development, NPI & Lifecycle Lead the evolution of early concepts into fully integrated, production ready systems, coordinating mechanical, optical, electrical and firmware teams. Establish a robust NPI pathway from research to production, enabling consistent builds, clear test protocols, and long-term serviceability. Oversee disciplined change control, ensuring product updates are properly assessed, documented, and implemented across engineering and manufacturing systems. Systematically improve product robustness and manufacturing efficiency by identifying quality gaps, reducing complexity, and implementing scalable, lean processes. Ultrafast Laser Expertise Lead application and optimisation of femtosecond laser systems for direct laser writing and photonic integrated circuits. Collaborate with laser suppliers to define specifications, validate performance, and optimise system integration, ensuring components meet application requirements. Guide process improvements in laser marking & control solutions, validating laser measurement and alignment methods. Manufacturing, Quality, Safety & Compliance Define test strategies, acceptance criteria, reliability growth plans, and risk management. Ensure compliance with relevant standards (e.g., laser safety, EMC, functional safety as applicable); partner with Quality/Regulatory for certifications and approvals. Appointed Laser Safety Officer (LSO) and develop ownerships of internal laser safety policy, team training, and lab compliance. Cross Functional & External Collaboration Act as the systems lead across R&D, Optical Engineering, Software/Controls, Manufacturing, Quality/Regulatory, Field Service, and to inform Business Development. Liaise with academic founders, R&D, suppliers, and customers; lead proof of concept trials and demos to validate feasibility and accelerate adoption. Intellectual Property & Innovation Manage the patent portfolio and identify opportunities for new filings; draft inputs, liaise with IP counsel; report strategy/status to senior leadership and board. Drive innovation roadmaps across photonics, controls, and vision capability. ABOUT YOU You are a proven Systems Engineering leader with 10+ years' experience in photonics, laser systems, or precision instrumentation, supported by a deep technical background and ideally an advanced degree (Master's or PhD) in Physics, Optical Engineering, or a related field. You take full ownership of complex system delivery, provide clear technical direction, and lead multidisciplinary teams with accountability, structure, and confidence. You will be able to demonstrate: Leadership experience developing and guiding high performing engineering teams. End to end ownership across system architecture, integration, and V&V for advanced optical, laser, and motion control systems. Technical depth in ultrafast lasers, precision optics, motion systems, and control architectures. A proactive, solutions driven mindset, anticipating issues and driving timely resolution. Strong organisational and communication skills, enabling alignment across cross functional teams, suppliers, and stakeholders. Stakeholder agility, able to communicate complex technical risks and opportunities to founders, investors, commercial teams, and strategic partners. Resilience and adaptability, thriving in shifting priorities This role suits someone who combines technical excellence with leadership maturity, thrives in a fast moving, innovative environment, and consistently drives clarity, quality, and delivery. You might also have: Bias for experimentation and rapid validation Strategic technology sensing for existing and emerging markets If you don't meet all of the criteria above, but are interested in the role, please apply or get in touch to discuss further. The role is advertised as full-time. We are pleased to accommodate flexible and hybrid working where appropriate but, as a hardware company, we find hands-on system and collaboration time to be highly valuable, so encourage time spent in the office and expect this when required. As part of the recruitment process a selected candidate will be required to undergo security screening to BPSS standard. Closing date: Friday 20th February 2026. Applications will be reviewed as received so this vacancy may be closed earlier; early applications are therefore encouraged. WHAT WE OFFER YOU Salary range: £70,000-£75,000 per annum, dependent on experience Benefits Hybrid & flexible working arrangements Share option scheme Annual bonus scheme Private Medical Insurance Group Income Protection and Life Assurance Enhanced family leave Company matched pension contributions up to 5%. Salary sacrifice arrangement is available 25 days paid leave plus bank holidays Cycle to Work Scheme Mental Health and Wellbeing support and activities Supported further study or training for your professional and personal development Volunteering opportunities EQUAL OPPORTUNITIES We are an equal opportunities employer and commit to encouraging equality, diversity and inclusion in the workplace whilst creating an environment which promotes dignity and respect for all. We post our job descriptions across a wide range of recruitment platforms to enable us to garner the most diverse range of candidates we possibly can. ADJUSTMENTS AND PROVISIONS We are dedicated to putting in place any reasonable adjustments that may be required to meet the needs of those who wish to apply for a position at Opsydia. Please share if you have a declared disability, for example but not limited to: a social communication impairment such as autism spectrum disorder, a specific learning difficulty such as dyslexia, dyspraxia or ADHD; a mental health condition, a sensory impairment affecting sight or hearing or a physical or mobility impairment. ALTERNATIVE FORMATS We can provide our job descriptions in an alternative format of video or audio description ABOUT OPSYDIA Opsydia provides commercial systems based on adaptive optics which can directly generate photonic structures in a variety of transparent materials. Learn more at The company is based in the Centre for Innovation & Enterprise at Begbroke Science Park north of Oxford. Begbroke offers comprehensive facilities on-site including a restaurant, coffee shop and a minibus service between the park and Oxford. . click apply for full job details
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 07, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 07, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Company: University College London Role: Chair of Council UCL is one of the world's leading universities, recognised for its bold, progressive ethos and its global impact in research, education and innovation. In 2026, UCL celebrates 200 years since its founding, marking two centuries of challenging convention, widening access and advancing discoveries that improve lives. Driven by curiosity, academic excellence and a commitment to public purpose, UCL continues to shape debate, generate knowledge and transform society. UCL now seeks an outstanding Chair of Council to lead its governing body through this pivotal moment. The Chair will ensure that Council operates with rigour, integrity and transparency, and provides confident, strategic leadership as the university enters its third century. Working in close partnership with Council members, the Provost and senior leadership, the Chair will foster constructive challenge, inclusive engagement, and high-quality decision-making within a strong governance culture. Candidates will bring substantial board-level experience within complex organisations, a sophisticated understanding of governance, and exceptional chairing and relationship-building skills. They will command personal credibility at the highest levels, capable of representing UCL nationally and internationally. A deep commitment to higher education, academic freedom, equity, diversity and inclusion, and an outstanding student experience is essential. As UCL advances its ambitious vision for the decades ahead, the leadership of Council will be critical to the university's future. If you share UCL's values and have the experience to guide a world-leading institution at a defining moment in its history, we would be delighted to hear from you. For further information, including details of how to apply, please visit Applications are invited at your earliest convenience, and in any event by no later than close of business on Monday 13th April 2026
Mar 07, 2026
Full time
Company: University College London Role: Chair of Council UCL is one of the world's leading universities, recognised for its bold, progressive ethos and its global impact in research, education and innovation. In 2026, UCL celebrates 200 years since its founding, marking two centuries of challenging convention, widening access and advancing discoveries that improve lives. Driven by curiosity, academic excellence and a commitment to public purpose, UCL continues to shape debate, generate knowledge and transform society. UCL now seeks an outstanding Chair of Council to lead its governing body through this pivotal moment. The Chair will ensure that Council operates with rigour, integrity and transparency, and provides confident, strategic leadership as the university enters its third century. Working in close partnership with Council members, the Provost and senior leadership, the Chair will foster constructive challenge, inclusive engagement, and high-quality decision-making within a strong governance culture. Candidates will bring substantial board-level experience within complex organisations, a sophisticated understanding of governance, and exceptional chairing and relationship-building skills. They will command personal credibility at the highest levels, capable of representing UCL nationally and internationally. A deep commitment to higher education, academic freedom, equity, diversity and inclusion, and an outstanding student experience is essential. As UCL advances its ambitious vision for the decades ahead, the leadership of Council will be critical to the university's future. If you share UCL's values and have the experience to guide a world-leading institution at a defining moment in its history, we would be delighted to hear from you. For further information, including details of how to apply, please visit Applications are invited at your earliest convenience, and in any event by no later than close of business on Monday 13th April 2026
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 750 - 900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Mar 07, 2026
Contractor
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 750 - 900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
The Role We're looking for a Senior Content Engineer to help us research, plan, and create advanced content and virtual labs for our online courses. The ideal candidate has extensive experience in blue team cyber security roles and a strong background in training content development. Technical Skills & Experience To be considered for this opportunity, you must have at least 5 years of relevant cyber security industry experience in roles such as L3/L4 SOC Analyst, Security Engineer, Incident Responder, Threat Hunter or Digital Forensics Investigator. You should also demonstrate: Strong expertise in core blue team areas: incident detection and response, threat intelligence, log analysis, security monitoring, and digital forensics. A deep understanding of networking, computing, and operating systems as they relate to security practices. Familiarity with blue team tooling (e.g., SIEM, EDR, IDS/IPS, forensic tools) and methodologies (e.g., MITRE ATT&CK framework, log analysis, malware analysis). Proven ability to research and adapt to emerging threats and technologies and translate that knowledge into engaging training content. Strong verbal and written English communication skills, essential for conveying complex technical concepts. Job Responsibilities Research, design, and develop defensive cyber security training material with supporting hands-on lab exercises (such as virtual machines and datasets for analysis). Collaborate with the Content Engineering Team to support security training coverage and identify content development opportunities. Experience developing and configuring virtual machines and sample datasets for realistic cybersecurity labs. Provide guidance and support to other Content Engineering Team members in areas of expertise. Take charge of planning and designing portions of the content development roadmap. Collaborate with the Head of Content Engineering to continuously improve the content development process. Analyze industry trends in tooling and techniques and recreate them as teachable content. Strategically plan, review, and schedule content with our blue team content engineering team. Preferred Skills (nice-to-have): Creating challenges for capture the flags (CTFs) Programming experience in any of the following: Python, PHP, Bash, Powershell Experience leading/ coaching/ mentoring others Certifications such as GIAC Certified Incident Handler (GCIH), GIAC Certified Enterprise Defender (GCED), Certified SOC Analyst (CSA), Certified Forensic Analyst (GCFA), CompTIA CySA+, BTL2 Benefits & Perks 100% Remote - In a fully digital world, work from anywhere you want! Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm) Tools - a dedicated work laptop + any accessories you need to do your best work. Swag Pack - start your TryHackMe journey with a branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, and more. Company Retreat - an annual company retreat, fully paid for by us! Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Health Insurance - if you're in a country that doesn't have public health care. Enhanced Maternity & Paternity - an enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Our Hiring Process Stage 1: Short introduction call (30 mins) Stage 2: Technical Take Home Exercise (part 1 & 2) Stage 3: Interview with our Head of Content Engineering (one hour) Stage 4: Final call with a Co-Founder (30 mins) At this time, we are unable to provide sponsorship.
Mar 07, 2026
Full time
The Role We're looking for a Senior Content Engineer to help us research, plan, and create advanced content and virtual labs for our online courses. The ideal candidate has extensive experience in blue team cyber security roles and a strong background in training content development. Technical Skills & Experience To be considered for this opportunity, you must have at least 5 years of relevant cyber security industry experience in roles such as L3/L4 SOC Analyst, Security Engineer, Incident Responder, Threat Hunter or Digital Forensics Investigator. You should also demonstrate: Strong expertise in core blue team areas: incident detection and response, threat intelligence, log analysis, security monitoring, and digital forensics. A deep understanding of networking, computing, and operating systems as they relate to security practices. Familiarity with blue team tooling (e.g., SIEM, EDR, IDS/IPS, forensic tools) and methodologies (e.g., MITRE ATT&CK framework, log analysis, malware analysis). Proven ability to research and adapt to emerging threats and technologies and translate that knowledge into engaging training content. Strong verbal and written English communication skills, essential for conveying complex technical concepts. Job Responsibilities Research, design, and develop defensive cyber security training material with supporting hands-on lab exercises (such as virtual machines and datasets for analysis). Collaborate with the Content Engineering Team to support security training coverage and identify content development opportunities. Experience developing and configuring virtual machines and sample datasets for realistic cybersecurity labs. Provide guidance and support to other Content Engineering Team members in areas of expertise. Take charge of planning and designing portions of the content development roadmap. Collaborate with the Head of Content Engineering to continuously improve the content development process. Analyze industry trends in tooling and techniques and recreate them as teachable content. Strategically plan, review, and schedule content with our blue team content engineering team. Preferred Skills (nice-to-have): Creating challenges for capture the flags (CTFs) Programming experience in any of the following: Python, PHP, Bash, Powershell Experience leading/ coaching/ mentoring others Certifications such as GIAC Certified Incident Handler (GCIH), GIAC Certified Enterprise Defender (GCED), Certified SOC Analyst (CSA), Certified Forensic Analyst (GCFA), CompTIA CySA+, BTL2 Benefits & Perks 100% Remote - In a fully digital world, work from anywhere you want! Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm) Tools - a dedicated work laptop + any accessories you need to do your best work. Swag Pack - start your TryHackMe journey with a branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, and more. Company Retreat - an annual company retreat, fully paid for by us! Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Health Insurance - if you're in a country that doesn't have public health care. Enhanced Maternity & Paternity - an enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Our Hiring Process Stage 1: Short introduction call (30 mins) Stage 2: Technical Take Home Exercise (part 1 & 2) Stage 3: Interview with our Head of Content Engineering (one hour) Stage 4: Final call with a Co-Founder (30 mins) At this time, we are unable to provide sponsorship.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 07, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 07, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels. Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys. Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes. Shape research practices and operations, promoting the value of user research across the organisation Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability. Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences. What you'll bring Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications. Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques. Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms. Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
