28 jobs found

Neighbourhood Officer - East London Rate: 25.53 - 27.12 ph (Umbrella). PAYE options also available Hybrid - mix of office / home / resident visits working We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Must be a driver and have access to a vehicle Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Tenancy Specialist Manager North London 20.67 per hour (PAYE) About the Role: We are seeking an experienced Tenancy Specialist to provide expert support in tenancy fraud, anti-social behaviour (ASB), domestic abuse, and legal enforcement across North London. You will manage complex cases, work closely with field-based teams, and ensure effective investigation and enforcement action. Key Responsibilities: Investigate and manage tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases. Lead ASB case management, directing investigations and enforcement actions. Prepare legal files and manage legal action for tenancy enforcement, including court representation. Collaborate with neighbourhood response officers, police, solicitors, and external agencies to gather evidence and ensure coordinated responses. Support victims of domestic abuse and manage complex tenancy cases, such as successions and end-of-tenancy reviews. Experience & Skills: Strong knowledge of housing law, tenancy fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, case management, and court representation. Excellent communication, problem-solving, and stakeholder liaison skills. Ability to travel regionally and work flexibly, including early mornings or evenings. Desirable: Counter Fraud Specialist qualification or BTEC in Community Safety. Why Apply? Opportunity to make a real impact in housing compliance and tenant support. Collaborative and supportive team environment. Competitive PAYE rate of 20.67 per hour. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects.

We are looking for Housing Officers' with experience in all areas, especially Homelessness Prevention, Tenancy Sustainment, Neighbourhood Housing and Repairs. The duties include: 1. Assessments and managing complex cases. 2. Delivering a high and friendly standard of work to all clients. 3. Visiting client sites. 4. Working with internal and external multi-agencies. Please feel free to apply to this advert or contact Jade at Social Care Locums for more information.

Hours of Work:35Hours Contract: 1 year FTC Closing date:Friday 10thApril2026 Interviews:Friday 17thApril 2026 At MSVHousingwerecommitted to making sure our customers have good-quality, safe homes, and ourTrainee Neighbourhood Officersarekey to making this happen. We are looking to recruit an enthusiastic individual with strong people and communication skills to join our established team click apply for full job details

Customer Service Advisor - Environment & Neighbourhood Contact Centre Wembley, London (Civic Centre) £16.79 per hour Full-time Temp ongoing Start: ASAP Looking to kick-start or grow your career in a supportive, positive team? We're hiring two Customer Service Advisors for our busy Environment & Neighbourhood Contact Centre. If you're a quick learner with great communication skills, we'd love to meet you - no call-centre experience needed! What you'll do Answer incoming customer calls across several service queues (Recycling & Waste, Pest Control, Street Maintenance + more) Keep customers at the heart of every interaction Navigate multiple IT systems confidently throughout the day Maintain a clear, friendly and professional telephone manner What we're looking for No experience required - we'll train you A quick learner who can handle multiple systems Someone reliable who's looking for a long-term opportunity Knowledge of Brent's streets is helpful (not essential) Full-time availability Mon-Fri, 08:50-17:03 (no part-time options) Work pattern First 3 months: Fully office-based in Wembley Park (training period) After training: Hybrid - 2 days from home , office attendance Tue/Wed/Thu Why join us? A positive, supportive team where temps often stay long-term Great opportunity to learn, grow and develop your career Our recruitment process 1 CV review2 Stage 1: 10-minute telephone interview3 Stage 2: 1-hour in-person test (Civic Centre)4 Stage 3: Face-to-face panel interview5 Offer you must pass a clear standard DBS is offered

Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Job Title: Senior Compliance Officer Contract Type: Permanent Salary: £44,919.22 (£49,366.03 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday, Hybrid Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Compliance Officer Support the Contracts Manager in the mobilisation and contract management and contract administer a range of shared spaces & compliance contracts including Building Safety landlord Compliance, and reactive repairs to the fabric of the building and installed equipment. Act as the Competent person for management and delivery of service of the Group's statutory obligations for Compliance to a number of key strategic building safety risks and the legal responsible person. This including the delivery of relevant contracts, ensuring full compliance with all statutory and regulatory requirements, and the implementation of an effective risk management approach to compliance within the Group About you We are looking for someone with:• In-depth knowledge of area of responsibility from one of the following Mechanical Equipment, Electrical Equipment.• Proven record of accomplishment of successful contract implementation and management for a large and diverse portfolio of mixed tenure properties. • In-depth knowledge of contract types. Including Knowledge of construction Contracts, service level agreements, contract performance management and dispute resolution. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile • Accountable for the management of service delivery, contract management, risk management, monitor controls measures and leading risk-based judgements for the following areas:• Mechanical and Electrical Equipment - Access Control, Door entry, Automatic Doors, gates, & barriers, intruder alarms, security CCTV, IRS TV systems• Contract Management of all service delivery to our shared spaces, Compliance, and reactive repairs to the fabric of the building and installed equipment.• Ensure Compliance CDM Regulations and fulfil role of Client and ensure Principal designer and principal contractor appointed.• Support the Contracts Manager in the development, implementation and review of the Compliance Management model. This includes the development of policies, procedures and guidance on behalf of the Group, including the provision of training for colleagues, taking into account up to date legislation, amendments to codes of practice, health and safety requirements and industry best practice, proactively adopting new and innovative ideas and solutions to ensure continuous improvement of the service. • Support the Contracts manager in their role as the Group's lead advisor, providing advice and expertise across all services for the lifecycle of buildings including acquisition, design and build, occupation, refurbishment, demolition and disposal, providing technical, procedural, specification and compliance guidance as required. • Support the Compliance Manager in the scoping, specifying, mobilisation and implementation of all relevant contracts, including assessing the competence of potential suppliers throughout the procurement process and acting as decision maker in terms of successful appointments on behalf of the Group.• Undertake a review of existing contracted services, driving innovation and seeking out efficiencies and cost reduction opportunities, maintaining this approach on an ongoing basis with contractors over the contract lifecycle, identifying, implementing, and monitoring improvement targets as appropriate• Monitor and report on contracts, developing and implementing the appropriate performance framework for each contract, including service level agreements and key performance indicators, leading contract and performance review meetings and dealing with underperformance, including escalation of issues

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti-social behaviour through decisive case management and partnership working. Ensuring responsive, victim-centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi-agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working. Excellent communication, influencing, and relationship-building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community-focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.

Location: Wrexham Salary: £27K per Year Contract: Permanent Type: Full Time Reference: SMTLO_ Posted: March 9, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.

A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-

Be the face of reassurance. Be the voice of your community. Be the difference. Are you passionate about people? Proud of your community? Driven to make a positive and lasting impact? As a Police Community Support Officer, you'll be right at the heart of local neighbourhoods-highly visible, highly trusted, and highly valued. This is your chance to build genuine relationships, support the vulnerable, tackle the issues that matter, and help shape safer, stronger communities across Derbyshire. This role holds designated PCSO legal powers of enforcement in line with local force requirements to support the successful resolution, prevention, and deterrent of local crime. PCSOs are expected to respond to a wider range of non-criminal issues that contribute to vulnerability and safety within the community. They will be expected to act with discretion, making appropriate use of their designated powers and acting within force guidelines. We have PCSO vacancies across the county, and you'll be allocated a location upon appointment. Flexibility is important, as you may be asked to work in other areas based on operational demand. What you'll be doing In this varied, rewarding role, you will: Provide a visible, approachable uniformed presence-reassuring the public and helping build confidence in policing. Patrol on foot within your local area, identifying and addressing the problems that affect everyday life. Work closely with residents, schools, councils, housing associations and community groups to foster positive relationships. Support vulnerable individuals, defuse conflict, and deal with incidents you encounter while on patrol. Gather information, offer crime prevention advice, conduct house to house enquiries, and engage through local social media channels. Play an active role in long term community development and evidence based problem solving. This is not just a job-it's a commitment to improving the lives of others. The must haves Level 2 English (GCSE Grade 9 4) (A C) or equivalent, or able to use English Language to that standard. You must be 17 years old on application and 18 years old on appointment. You must be available to work between 8.00am and midnight, seven days a week. Willingness to patrol independently, including lone patrol on late shifts. You must have sufficient fitness to patrol the streets on foot or bicycle for long periods of time and in all weather conditions. What's in it for you? At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What's more, we have a range of reward and benefits that if you join us you could enjoy. Salary and Shift Allowance £24,747 during the initial 8 week full time training period. £29,859 (including shift allowance and weekend enhancements) once training is complete. Successful applicants would normally be appointed on the bottom of the salary range (Exceptions may apply). You will receive 14% shift allowance after the initial 8-week training. You will work 25 weekend hours per month, for which you will receive an enhancement of 50%. Next Steps If we feel like a place where you can belong, we'd love to learn more about you. Please click apply to complete your application. To support you with your application we have provided some guidance to understand our recruitment process. Vacancy closes on Wednesday, 25 March 2026 at 23.55. Interview will be from 20 April to 7 May 2026. Who we are Here at Derbyshire Constabulary, Police doesn't have to mean patrolling the streets. Just as important as our uniformed officers is our strong team of professional and support staff working behind the scenes. It's these skilled people, people like you who contribute to the policing of Derbyshire. To understand how you can make Derbyshire safer together visit our careers website. We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We're particularly keen to increase the number of females and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.

A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements.If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.You'll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do . We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti-Social Behaviour, ASB Management, Community SafetyREF-

Your new company An exciting opportunity has arisen for a Housing Officer to join a forward-thinking and community-focused organisation. The successful candidate will play a key role in delivering a high-quality housing management service, supporting tenants to maintain safe, sustainable homes and thriving neighbourhoods. This role is ideal for someone who is passionate about making a difference, confident working with diverse communities, and experienced in tenancy management, safeguarding, and partnership working. Your new role Deliver a professional and high-quality housing management service across a designated patch. Manage all aspects of tenancy management, including sign-ups, successions, mutual exchanges, and tenancy breaches. Support tenants with welfare, income maximisation, benefits advice and sustaining their tenancies. Respond to reports of anti-social behaviour, nuisance, safeguarding concerns and emergency situations. Conduct regular estate and property inspections, ensuring compliance and identifying any necessary actions. Work proactively with internal teams and external agencies including social care, police, health services and support providers. Prepare accurate reports, maintain detailed case records and contribute to legal processes where required. Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support. Promote resident involvement, customer satisfaction and community cohesion. Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation. What you'll need to succeed We are seeking a confident and motivated individual with strong communication skills and the ability to work effectively in challenging situations. The ideal candidate will be:Essential Skills & Experience Excellent communication, negotiation and interpersonal skills. Ability to manage a busy caseload and prioritise under pressure. Experience working with tenants, customers or vulnerable individuals. Strong record-keeping, report writing and attention to detail. Ability to work both independently and as part of a team. Knowledge of safeguarding principles. Understanding of housing legislation, welfare benefits and tenancy management. Confident using IT systems and digital tools. Full UK driving licence and ability to travel between sites. Desirable Experience working in housing management or a related field. Understanding of anti-social behaviour case management and enforcement. Experience conducting property inspections or estate management work. Knowledge of Choice Based Lettings, universal credit processes or mediation techniques. CIH qualification (or willingness to work towards it). What you'll get in return Hybrid working opportunities. Support with professional development and housing qualifications. A supportive, people-centred team culture. Opportunity to make a real difference to tenants and local communities. Mileage and business travel expenses covered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk