46 jobs found

Neighbourhood Officer - West London Rate: 26.53 - 28.12 ph (Umbrella) We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across West London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

BDS Recruitment are looking for a Neighbourhood Housing Officer covering the South Manchester area. This is a hybrid role with the expectation to be in the office at least 2 days per week. This is a full-time role on a temporary onoing basis in the first instance to start January 2026. Interviews mid December. Rates from £25/£26 per hour umbrella The main role is to deliver a proactive, reassuring, practical and visible customer focused tenancy and estate management service. You will make a real difference to the customers and the communities that you manage. Duties include: Escalating breaches of tenancy regulations in line with procedures. Responsible for the day to day running of patch based void management of properties. Complete risk assessments, support checklists and appropriate interventions as appropriate. Provide low level support and make appropriate referrals. Understanding community issues as well as holding issues Dealing with tenancies & anti-social behaviours. Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies. Previous experience of housing is essential and you will need to have a full driving licence and access to a vehicle. If you are interested in finding out more, please apply via CV library or call Vickie or Charlotte.

We are seeking a dedicated and motivated Housing Officer to join a organisation in Swansea, supporting the delivery of a high-quality housing management service across a portfolio of general needs properties. This is an excellent opportunity for an experienced housing professional who is passionate about supporting communities and improving residents' housing outcomes. As a Housing Officer, you will be responsible for managing tenancies and estates, ensuring residents receive a responsive, customer-focused service. You will work closely with tenants, colleagues and partner agencies to sustain tenancies, address issues early and maintain safe, well-managed neighbourhoods. Key Responsibilities of a Housing Officer: Managing general needs tenancies and estates, including lettings, void management and low to medium-level anti-social behaviour cases Delivering effective tenancy sustainment support through regular patch visits and person-centred support planning Building positive relationships with residents, promoting customer involvement and engagement Working in partnership with internal teams and external agencies to support vulnerable tenants Ensuring compliance with housing legislation, safeguarding requirements, and health and safety standards Accurately maintaining records and contributing to performance and service improvement What We'd Love To See From You: Strong understanding of housing legislation and tenancy management Previous experience working in a housing role, ideally within a local authority or housing association Proven knowledge of housing law, safeguarding and anti-social behaviour processes A proactive, organised and customer-focused approach Ability to work independently, manage a varied caseload and perform well under pressure Excellent communication and relationship-building skills What's on Offer: Permanent position Hybrid working 35 hours per week Mon - Fri Competitive annual salary This Housing Officer role is offering a salary of 38,544 per annum If this Housing Officer role is for you then please apply or contact (url removed)

We are seeking a dedicated and motivated Housing Officer to join an organisation in Cardiff on a temporary basis, supporting the delivery of a high-quality housing management service across a portfolio of general needs properties. This is an excellent opportunity for an experienced housing professional who is passionate about supporting communities and improving residents' housing outcomes. As a Housing Officer, you will be responsible for managing tenancies and estates, ensuring residents receive a responsive, customer-focused service. You will work closely with tenants, colleagues and partner agencies to sustain tenancies, address issues early and maintain safe, well-managed neighbourhoods. Key Responsibilities of a Housing Officer: Managing general needs tenancies and estates, including lettings, void management and low to medium-level anti-social behaviour cases Delivering effective tenancy sustainment support through regular patch visits and person-centred support planning Building positive relationships with residents, promoting customer involvement and engagement Working in partnership with internal teams and external agencies to support vulnerable tenants Ensuring compliance with housing legislation, safeguarding requirements, and health and safety standards Accurately maintaining records and contributing to performance and service improvement What We'd Love To See From You: Strong understanding of housing legislation and tenancy management Previous experience working in a housing role, ideally within a local authority or housing association Proven knowledge of housing law, safeguarding and anti-social behaviour processes A proactive, organised and customer-focused approach Ability to work independently, manage a varied caseload and perform well under pressure Excellent communication and relationship-building skills What's on Offer for this Housing Officer Role: Hybrid working Temporary position Competitive hourly rate Full time rate This Housing Officer position is offering an hourly rate between 24 - 28 per hour If this Housing Officer position is for you then please apply or contact (url removed)

The Role Environmental Enforcement Officer - Lambeth - Full-Time; 42.5 hours - £34,365.50 per annum Do you enjoy working outdoors? Do you care about the environment, neighbourhood and helping the public? Do you have excellent customer service skills and enjoy being on the go? Could you be our next Environmental Enforcement Officer? As an Environmental Enforcement Officer, you will enforce local laws to protect the area from litter, dog fouling, various other breaches, and local bye law violations. So, what can you expect as an EEO? You will be helping members of the public, patrolling streets and upholding environmental conducts. What you will do: You will monitor and enforce within the London Borough of Lambeth by foot patrol, make enquiries and pursue action where appropriate You will examine reports of littering, fly tipping and dog fouling and other similar offence You will issue Fixed Penalty Notices for offences where appropriate You will prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed You will record witness statements and conduct interviews under caution when required You will validate and verify personal details of offenders You will build good working relations with key service areas and other agencies including the Police What you will bring: Experience of enforcement work (including security work) Knowledge of environmental services such as cleansing and waste collection (desired) Skill to converse well to different audiences and work as part of a team Be able to deal with complaints and resolve complex issues Enthusiasm and a positive 'can do' attitude to work So, could this role be for you? Our Enforcement Officers the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders. You'll be making a real difference to the local area! Many of our current managers started out with us as Enforcement Officer, so this could be a great place to start your career! At APCOA, we are always thinking of creative ways to reward our employees. Here is a sample of some of the current benefits on offer: £34,365.50 per annum 42.5 hours per week - working any 5 from 7 days, including weekends and bank holidays 20 days annual leave plus 8 Bank Holidays Training and Promotion Employee Discount Scheme Pension Scheme If you enjoy being on the go and having an important role in the local area, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch soon! We are focused on ensuring APCOA is a fair place to workregardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work.

Job Title: Income Services Officer Location: Leeds Salary: £34,778 per annum Job Type: Full-time, Permanent Closing Date: Tuesday 6th January 2026 Interviews Date: Wednesday 21st January 2026 The Company: Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. About the role: We're looking for an Income Services Officer who is passionate about supporting customers, sustaining tenancies and delivering effective income management. In this role, you'll manage rent and service charge accounts for a set area, working with customers to prevent arrears and agree proactive solutions. You'll provide a high-quality, supportive service that keeps customers informed and builds trust, while working closely with Neighbourhood Officers and Area Team colleagues to support sustainable tenancies and help maximise the performance of our homes. What you'll do: Managing rent and service charge accounts, taking early action to prevent arrears from escalating Agreeing and monitoring affordable repayment plans with customers Advising customers on rent policies, welfare benefits and financial support options Preparing accurate and timely documentation for legal action, ensuring everything meets legislation and guidelines Dealing with customer enquiries across all channels in a clear, helpful way Working with colleagues to maintain sustainable tenancies and thriving neighbourhoods Keeping accurate records and using data to identify risks early Supporting service improvements and contributing ideas to make processes more effective Demonstrates a consistent level of commercial awareness and a commitment to the principles of Value for Money What we're looking for: Experience working in rental income collection, credit control, or dealing with housing rent accounts Experience managing debtors and agreeing affordable repayment plans Strong administrative skills with attention to detail and accuracy Builds and maintains positive relationships with customers and colleagues Able to communicate and inform colleagues and customers in a clear, and approachable way A full driving licence and access to a car If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Why Join Us? Flexible working hours and options for home working Healthshield health benefits scheme Enhanced maternity, paternity and adoption pay 30 days holiday (plus bank holidays) Occupational pension scheme Additional Information: We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. Please click on the APPLY button to be redirected to the company's careers page to apply for this role. Candidates with the experience or relevant job titles of; Income Services Administrator, Housing Services Administrator, Income Services Assistant, Housing Rent Officer, Housing Rent Administrator, Rent Collector, Credit Controller may also be considered for this role.

The Role Environmental Enforcement Officer - Lambeth - Full-Time; 42.5 hours - £34,365.50 per annum Do you enjoy working outdoors? Do you care about the environment, neighbourhood and helping the public? Do you have excellent customer service skills and enjoy being on the go? Could you be our next Environmental Enforcement Officer? As an Environmental Enforcement Officer, you will enforce local laws to protect the area from litter, dog fouling, various other breaches, and local bye law violations. So, what can you expect as an EEO? You will be helping members of the public, patrolling streets and upholding environmental conducts. What you will do: You will monitor and enforce within the London Borough of Lambeth by foot patrol, make enquiries and pursue action where appropriate You will examine reports of littering, fly tipping and dog fouling and other similar offence You will issue Fixed Penalty Notices for offences where appropriate You will prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed You will record witness statements and conduct interviews under caution when required You will validate and verify personal details of offenders You will build good working relations with key service areas and other agencies including the Police What you will bring: Experience of enforcement work (including security work) Knowledge of environmental services such as cleansing and waste collection (desired) Skill to converse well to different audiences and work as part of a team Be able to deal with complaints and resolve complex issues Enthusiasm and a positive 'can do' attitude to work So, could this role be for you? Our Enforcement Officers the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders. You'll be making a real difference to the local area! Many of our current managers started out with us as Enforcement Officer, so this could be a great place to start your career! At APCOA, we are always thinking of creative ways to reward our employees. Here is a sample of some of the current benefits on offer: £34,365.50 per annum 42.5 hours per week - working any 5 from 7 days, including weekends and bank holidays 20 days annual leave plus 8 Bank Holidays Training and Promotion Employee Discount Scheme Pension Scheme If you enjoy being on the go and having an important role in the local area, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch soon! We are focused on ensuring APCOA is a fair place to workregardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work.

The Role Civil Enforcement Officer - Southport - Full Time; 40 hours per week - £27476.80 per annum Could you see yourself working outdoors? Do you have excellent customer service skills? Do you have a Full Clean driving licence? If so, you could be our next Dual role Parking and Environmental Enforcement Officer Within this role you will be patrolling public streets, car parks, green spaces, and public parks. You will be advising the public of where they can park safely and issuing tickets to vehicles parked in contravention of the TMA 2004. You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way ofissuing fixed penalty notices. You will report any other environmental issues. You will also be dealing with general enquiries from the members of the public. Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community. What will you do? You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes. You will be expected to issue tickets to vehicles parked in breach of the rules. You will keep a detailed log of the violations and debrief incidents that occur during your shift. You will Enforce local laws to protect the area from litter, dog fouling and various other breaches of the Environmental act and Sefton's Public space protection order.You will not have to deal with these issues - but you will however be required to issue tickets/notices. You will walking between 10-15 miles a day in all weathers. So, could this role be for you? You will be dealing with members of the public face to face, at times in challenging situations. The aptitude to work on your own or as part of a team is so important for this role. You'll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations. Knowledge of environmental services would be of use but it's not essential. You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal. PC skills would also be an advantage, as you will be using a handheld device daily. You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential. Basic English and Maths qualifications would be preferred or demonstration of this from previous employment. Full training including conflict management is provided, along with offering excellent career progression. Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career. We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees. Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English. Here is a sample of some of the current benefits on offer to you: Up to 28 days leave per annum (includes BH) Workplace Pension Full Uniform Provided Access to Learning & Development Employee Discount Scheme Flexible Shift Patterns The shift pattern varies throughout the week: 08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays. Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon. We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer a work atmosphere where successes are commended and shared. With exciting projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.

We are looking for dedicated and community-minded Environmental Enforcement Officers to help deliver the Council's objectives in reducing environmental crime, noise, nuisance and other issues that impact local neighbourhoods. In this role, you will take responsibility for a range of essential equipment including body-worn digital recording devices, Council vehicles, mobile devices and personal protective equipment. You will carry out inspections and monitoring across the borough's public spaces and private land, contributing to a cleaner, more attractive street environment. The role involves robust enforcement activity, tackling issues such as commercial waste offences, littering, fly tipping, noise complaints, highways and street trading breaches, graffiti, unlawful encampments, abandoned vehicles, dog fouling, and other forms of environmental neglect to drive compliance and positive change. You will work as part of a mobile team operating on a six-day rota across the borough and will provide out-of-hours responses to noise and environmental nuisance, including late nights and weekends, supporting a service that runs seven nights a week. This will involve investigating potential breaches of noise nuisance, licensing concerns and other forms of anti social behaviour that affect local communities. If you are committed to protecting public spaces, improving neighbourhood environments and delivering meaningful enforcement, we welcome your application to join our dedicated team. This is a 6 month contract abd will pay £32 per hour Umbrella.

Housing Partner (Housing Officer) A place to create moments that matter Salary: £37,412 per annum, pro rata (including car allowance) Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office Contract Type: Permanent Hours: 35 hours per week, Monday -Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers. You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants. Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You'll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

Homeowner Services Officer Location: Bracknell Salary: £36,980 per annum plus fantastic benefits Contract: Permanent, full-time Monday to Friday Our client, a leading housing provider, is seeking an experienced Homeowner Services Officer to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused. You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management. Key Responsibilities Manage a wide portfolio, taking full responsibility for all aspects of leasehold management. Provide specialist advice on lease covenants, subletting, alterations, and lease variations. Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities. Support the Leasehold Admin Officer with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary. Support Section 20 and QLTA consultations and manage responses. Optimise income by setting and scrutinising service charges, recovering arrears, and managing major work recharges. Represent our client at the First-Tier Tribunal to defend leasehold challenges or present cases for determination. Audit repair, management fee, and service charge costs in collaboration with the Finance Service Charge team. Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes. Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken. Resolve complaints and enquiries promptly and effectively. Skills & Experience Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers. CIH or RPM qualification (or willingness to work toward one). Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders. Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges. Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management. Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact. Why Join Our Client This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents. How to Apply If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on (phone number removed)/email your CV to (url removed).

Hours of Work: 35 per week Closing date: 16th January 2026 Interviews: End of January 2026 At MSV Housing were committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officer with good communication and organisational skills to join our established team click apply for full job details

We are excited to offer a fantastic opportunity for a proactive and dedicated Neighbourhood Officer to join a Housing Association in Birmingham. As a Neighbourhood Officer, you will enjoy the flexibility of hybrid working, competitive pay, and the satisfaction of making a real difference in the lives of tenants. This role offers the chance to work in a dynamic environment, ensuring safe, thriving communities while managing a patch of general needs tenancies. Key Responsibilities of a Neighbourhood Officer: Manage all aspects of tenancy management, including sign-ups, tenancy inspections, and dealing with anti-social behaviour (ASB). Take prompt and effective action in cases of ASB, collaborating with residents, the police, and partner agencies. Conduct regular estate inspections and home visits, maintaining high standards and building positive relationships with tenants. Support data quality and compliance, ensuring that all customer systems are up to date and meet regulatory and safeguarding standards. What We'd Love to See from You: Experience in housing management, particularly with handling ASB and tenancy enforcement. Strong knowledge of housing legislation, policies, and good practices. Excellent communication, negotiation, and conflict resolution skills. The ability to manage a busy, varied caseload with a customer-focused, solution-oriented approach. This Neighbourhood Officer role has the following benefits: Hybrid Working Competitive hourly rate Experience gained with a large housing association Full time hours ( Monday - Friday ) Multiple positions available Location and Transport Links: The role is based in Birmingham, with excellent transport links making it easily commutable from surrounding areas via the M6, A45, A41. Whether you're travelling by car or public transport, you'll find the location well-connected and convenient for your daily commute. We would also love to hear from any ASB, Income or Community Safety Officers Please apply to this Neighbourhood Officer role or contact (url removed)

Neigbourhood Office - CV4 Be responsible for the management of our internal and external communal area; manage tenancies and where necessary enforce tenancy conditions where they have been consistently breached causing anti-social behaviour (ASB) and nuisance to others. Work to resolve ASB without the need for legal action where possible, using the full range of tools available under current legislation. Collect evidence of ASB, including witness statements and impact statements and liaise with legal advisors. Provide tenancy advice and guidance and fully understand the terms of the various tenancies Take action to deal with issues in accordance with relevant policies such as; abandoned tenancies, sub-letting; illegal occupiers etc and work with colleagues to resolve them. Work with colleagues to proactively manage the ending of tenancies, ensure properties are vacated following the required notice. Compile accurate and relevant performance information in a timely manner for consideration by the team leader. Work to achieve performance targets, identify any barriers to achieving these targets and agree remedial actions with the team leader. Seek continuous improvement in the quality and delivery of our services to customers including developing your own skills, knowledge and experience to maximise your impact on customer satisfaction and the achievement of key performance indicators and business objectives. All work to be undertaken in line with our policies and procedures, including Health and Safety, Customer Involvement, Equality and Diversity and Safeguarding. Undertake any other duties commensurate with this post as reasonably requested by the Neighbourhoods Team Leader To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas: Knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector Knowledge of housing tenancy conditions and the processes involved in their enforcement Basic understanding of the legal framework within which anti-social behaviour can be dealt with Experience of working for a housing service provider in a role involving regular interaction with the public or demonstration of other relevant experience Ability to demonstrate commitment to excellent customer service in all activities Experience of working with customers, internally and externally and partner agencies to support the delivery of the business Able to communicate clearly both verbally and in writing Ability to manage, organise and prioritise own workload Ability to demonstrate commitment to excellent customer service and lead by example to motivate others to achieve same Ability to carry out interviews to discuss sensitive tenancy management issues, anti-social behaviour, neighbourhood disputes and provision of appropriate advice or guidance where necessary. IT skills in order to input and retrieve data produce statistical information and analysis. Ability to undertake Estate inspections, identifying problems and solutions. Ability to be innovative to maintain and deliver continuous service improvement Able to work in a professional capacity to develop relationships with partners to achieve positive outcomes Embraces the need for and adapts positively to change, resilient to challenges, obstacles and handling conflict Highly self motivated, acts with integrity and shows drive and enthusiasm Demonstrates understanding of an commitment to principles of equality and diversity Current clean driving licence and access to a car Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Neighbourhood Officer Salary: 35,249 per annum + 3,715 car allowance Location: Leatherhead - Hybrid working is available Contract: Permanent, full-time We are recruiting for a Neighbourhood Officer to deliver a high quality, resident focused neighbourhood and tenancy management service. As a Neighbourhood Officer, you will be the key point of contact for residents within your patch, ensuring tenancy conditions are upheld and landlord obligations are met. You will work proactively to manage neighbourhood issues, support residents, and take appropriate enforcement action where required. Key Responsibilities Deliver effective neighbourhood and tenancy management services Act as the main contact for residents within your area Ensure compliance with tenancy conditions and take enforcement action where necessary Manage issues including hoarding, property neglect, unauthorised alterations, access issues, overcrowding and tenancy fraud Lead on resident engagement and participation activities Manage complaints effectively, ensuring residents feel heard and issues are resolved Build strong partnerships with local authorities and statutory/third-sector agencies Support initiatives to reduce anti-social behaviour (ASB) Carry out tenancy review visits and settling-in visits as required What We're Looking For At least 2 years experience managing neighbourhoods, tenancies or estates within housing, public sector or commercial settings is essential Experience engaging residents and leading resident involvement activities Strong communication skills, both written and verbal Ability to manage low level and complex ASB cases Experience dealing with complaints and finding practical solutions Knowledge of housing legislation, health and safety and welfare reform Experience investigating tenancy fraud and non-occupation IT literate, with experience using Office 365 and housing management systems A proactive, organised and solutions-focused approach Ability to build effective relationships with residents and external partners 5 GCSEs, Grades A-C, including English & Maths or equivalent Additional Information Appointment is subject to a satisfactory DBS check, references and right to work in the UK Must be able to drive and have access to own vehicle This is an excellent opportunity for a housing professional passionate about service delivery, resident engagement and community-focused working.

Neighbourhood Officer Salary: 35,249 per annum + 3,715 car allowance Location: Guildford - Hybrid working is available Contract: Permanent, full-time We are recruiting for a Neighbourhood Officer to deliver a high quality, resident-focused neighbourhood and tenancy management service. As a Neighbourhood Officer, you will be the key point of contact for residents within your patch, ensuring tenancy conditions are upheld and landlord obligations are met. You will work proactively to manage neighbourhood issues, support residents, and take appropriate enforcement action where required. Key Responsibilities Deliver effective neighbourhood and tenancy management services Act as the main contact for residents within your area Ensure compliance with tenancy conditions and take enforcement action where necessary Manage issues including hoarding, property neglect, unauthorised alterations, access issues, overcrowding and tenancy fraud Lead on resident engagement and participation activities Manage complaints effectively, ensuring residents feel heard and issues are resolved Build strong partnerships with local authorities and statutory/third-sector agencies Support initiatives to reduce anti-social behaviour (ASB) Carry out tenancy review visits and settling-in visits as required What We're Looking For At least 2 years experience managing neighbourhoods, tenancies or estates within housing, public sector or commercial settings is essential Experience engaging residents and leading resident involvement activities Strong communication skills, both written and verbal Ability to manage low level and complex ASB cases Experience dealing with complaints and finding practical solutions Knowledge of housing legislation, health and safety and welfare reform Experience investigating tenancy fraud and non-occupation IT literate, with experience using Office 365 and housing management systems A proactive, organised and solutions-focused approach Ability to build effective relationships with residents and external partners 5 GCSEs, Grades A-C, including English & Maths or equivalent Additional Information Appointment is subject to a satisfactory DBS check, references and right to work in the UK Must be able to drive and have access to own vehicle This is an excellent opportunity for a housing professional passionate about service delivery, resident engagement and community-focused working.

Park Avenue a currently recruiting an interim Neighbourhood Officer to work with one of the largest Housing Associations in London and the South East. Reporting to the Area Manager you will be responsible for managing a patch in Hammersmith & Fulham, providing a comprehensive housing management service to tenants on your patch, ensuring a professional and high quality service at all times. Duties will include; Provide a first class housing and tenancy management service to tenants across your patch, resolving queries in an efficient and professional manner. Visiting tenants to ensure that they are adhering to the tenancy agreement. Managing low level ASB and nuisance queries, passing full cases to specialist ASB Officers. Working with the Rent Income department to ensure that any discrepancies in payment are dealt with. Managing voids process, including advertising of voids, assessing new applicants and arranging voids works. Liaise with repairs department to ensure all repairs are completed. This is a fantastic opportunity for a housing officer who is seeking a new challenge. The working pattern is hybrid. A car driver is not essential but you will be required to travel across your chosen patch in Hammersmith & Fulham. Office attendance of one day in Stratford (East London), the rest of week is agile. For further information please submit your CV in the strictest of confidence.

Location: Manchester Neighbourhoods (with hybrid/agile working options) Salary: £36,592.50 per annum + essential car user allowance Contract: 35 hours per week (Full-time), Permanent Closing date: 16 January 2026 Interview date: 26 January 2026 Interview location: Sale, Manchester Are you passionate about building great communities and helping people thrive? Irwell Valley Homes is on a mission to create communities where everyone feels safe, supported, and at home. We're looking for a brilliant Neighbourhood Officer to be the face of our organisation in our communities, building strong relationships with customers and ensuring our neighbourhoods are fantastic places to live. If you're a proactive, solutions-focused individual with a passion for people, this is your chance to make a real difference in people's lives. This isn't just a job; it's a vital role that helps shape the future of our communities. You'll be the go-to person on the ground, helping customers with everything from tenancy issues and anti-social behaviour to community projects, ensuring they have the support they need to succeed. You ll need a driving license for this role to ensure you can be present on your patch, supporting customers pro-actively Why you ll love working with us: At Irwell Valley Homes, we re more than just a housing provider. We re a team of dedicated people committed to making a real difference in people s lives. We offer: A purpose-driven, supportive, and friendly working environment. Excellent opportunities for professional development and growth. A competitive salary and a generous benefits package, including a great pension and well-being initiatives. The chance to be a part of an organisation with a fantastic culture and a powerful social purpose. If you are a highly organised, positive, and professional individual ready to take on a role that is both challenging and incredibly rewarding, we want to hear from you. Join us in our mission to enable people to live well in their home and community. To apply, please see to submit your CV and cover letter to let us know why you are the perfect fit for this role. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.

HOUSING OFFICER Employer: Nurture Housing Association Limited Job Title: Housing Officer Location: Patch-Based / Hybrid (regular site visits required) Reports To: Regional Manager Salary: £30,000 per annum Contract: Full-time, Permanent Hours: 37.5 hours per week, Monday to Friday, 9am 5pm (flexibility required) Role Purpose The Housing Officer will provide a comprehensive, professional and resident-focused housing management service to tenants and leaseholders across a designated patch. The role covers the full tenancy lifecycle, including tenancy sustainment, rent collection, estate management, anti-social behaviour casework, safeguarding and compliance with housing and regulatory legislation. There is a strong emphasis on void management and effective rent arrears control to ensure professional business continuity. The Housing Officer will act as the key point of contact for tenants, ensuring homes are safe, well-managed and that residents are supported to live independently and sustain their tenancies. Key Responsibilities The postholder will manage all aspects of tenancy and estate management, including tenancy sign-ups, new tenant visits, regular tenancy reviews and the fair enforcement of tenancy conditions. This includes carrying out estate inspections, ensuring communal areas are safe and well-maintained, reporting maintenance and compliance issues promptly, escalating environmental or safety concerns such as fire risks or hazards, and working closely with repairs, maintenance and compliance teams to coordinate access and resident engagement. The role has a strong focus on income collection and rent arrears recovery. Responsibilities include monitoring rent accounts through the housing management system, supporting tenants to maintain rent payments, negotiating and monitoring repayment arrangements, liaising with Housing Benefit teams, the DWP and Universal Credit, serving legal notices such as warning letters and Notices of Seeking Possession, and supporting the preparation of court action where required. Early intervention and tenancy sustainment are central to the role. The Housing Officer will investigate and manage low- to medium-level anti-social behaviour cases and neighbourhood disputes, gathering evidence, maintaining accurate case records, working with mediation services, police, local authorities and legal advisors, and keeping complainants and respondents informed throughout the process. The role also contributes to promoting community safety and resident wellbeing. Safeguarding is a core responsibility. The postholder will identify and report safeguarding concerns in line with organisational policy, liaise with social workers, support providers and health professionals, refer vulnerable tenants to appropriate services, and participate in multi-agency meetings and risk management plans where required. The role requires a strong customer service focus, acting as the first point of contact for tenant enquiries, complaints and housing-related issues. The Housing Officer will maintain a visible presence across their patch, carry out home visits, encourage resident engagement and participation, and ensure all actions and communications are accurately recorded on the housing management system. General Duties The postholder must maintain accurate, timely and GDPR-compliant records, manage caseloads and KPIs using housing systems, prepare case files and documentation for internal hearings or legal proceedings, and work collaboratively with internal teams including income, maintenance, compliance and support services. Attendance at team meetings, training and supervision is required, along with contributing to service improvements, audits and policy reviews. All organisational policies, including safeguarding, equality and diversity, health and safety and lone working, must be followed at all times. Working Conditions This is a patch-based hybrid role involving regular site visits and some homeworking. Lone working protocols apply. Flexibility is required for occasional evening meetings or urgent visits. Equipment, training and ongoing CPD will be provided. Essential Experience and Requirements The ideal applicant will have a minimum of 2 years experience in a housing management or Housing Officer-level role, with proven experience of tenancy management, rent arrears, estate management and resident engagement. Applicants must hold a full UK driving licence and have access to a vehicle, as the role requires regular travel across a designated housing patch. Legal and Contractual This job description forms part of the employee s contract of employment. Nurture Housing Association Limited reserves the right to make reasonable amendments in consultation with the employee to reflect evolving service or regulatory requirements.