ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Apr 23, 2026
Full time
ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any pro click apply for full job details
Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
Apr 23, 2026
Full time
Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
Apr 23, 2026
Full time
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority in Bristol on a permanent basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across the area. You will play a key role in delivering high-quality frontline housing management services within the community. Most of your time will be spent out on patch conducting visits, inspections, and resident appointments, with the flexibility to complete administrative tasks from home using provided equipment. The organisation operates from local base locations, with travel required across your designated patch. Key Responsibilities of a Housing Officer: Provide day-to-day housing management support across designated neighbourhood patches Carry out estate inspections, home visits, and resident appointments Manage tenancy-related casework, ensuring accurate and timely record keeping using housing systems and CRM tools Complete administrative duties efficiently alongside community-based work Work collaboratively with colleagues and partner agencies to deliver effective housing services Investigate and manage anti-social behaviour (ASB) cases, taking appropriate enforcement action where required Support tenants with tenancy sustainment, including sign-ups, welfare support, and signposting to relevant services Monitor and manage rent accounts, working with income teams to prevent and address arrears Identify safeguarding concerns and make appropriate referrals in line with organisational policies Ideal Candidate: Experienced Housing or Neighbourhood Officer with strong knowledge of frontline tenancy management Able to work independently and manage a varied workload with minimal supervision Confident working in the community and engaging with residents face-to-face Experience using housing management systems or CRM platforms (e.g. Orchard, Microsoft Dynamics, or similar) Well organised, with the ability to balance visits, casework, and administrative responsibilities Full UK driving licence and willingness to travel across patch Benefits of this Housing Officer role: Competitive salary (dependent on experience) Hybrid working arrangement 25 days annual leave plus bank holidays (increasing annually up to 30 days) Option to buy or sell annual leave 3 additional wellbeing days plus 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance (4x salary) Enhanced maternity, paternity, and adoption pay Options for private medical insurance, dental cover, and critical illness cover Wellbeing benefits including gym membership discounts and access to a 24/7 virtual GP service If this Housing Officer role is of interest, please apply or contact (url removed)
MMP Consultancy are currently recruiting for a Neighbourhood Officer to work for a Housing Provider on a temporary basis, in Kent. Responsibilities: Tenancy and Estate Management - of a given patch including supporting team and providing cover where there is a need. Visiting residents at home to discuss and progress tenancy related issues. Making necessary referrals for support or additional help. Identifying concerns for welfare and making necessary safeguarding referrals Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to s over to fully assured tenancies . Estate and block inspections . Working with other departments to obtain access and enforce tenancy conditions where required. Working with partner agencies to achieve joined up solutions Investigate reports of of low level ASB in line with our community safety policy, . Updating our ICT systems with accurate notes of contact had and progression case management workflows Requirements: Required qualifications/skills (e.g. Power BI, CIPD, Youth Work) Experience of tenancy and estate management Experience of working with vulnerable residents with complex needs. Evidence of excellent customer service skills Team player Positive attitude and solution focused
Apr 23, 2026
Seasonal
MMP Consultancy are currently recruiting for a Neighbourhood Officer to work for a Housing Provider on a temporary basis, in Kent. Responsibilities: Tenancy and Estate Management - of a given patch including supporting team and providing cover where there is a need. Visiting residents at home to discuss and progress tenancy related issues. Making necessary referrals for support or additional help. Identifying concerns for welfare and making necessary safeguarding referrals Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to s over to fully assured tenancies . Estate and block inspections . Working with other departments to obtain access and enforce tenancy conditions where required. Working with partner agencies to achieve joined up solutions Investigate reports of of low level ASB in line with our community safety policy, . Updating our ICT systems with accurate notes of contact had and progression case management workflows Requirements: Required qualifications/skills (e.g. Power BI, CIPD, Youth Work) Experience of tenancy and estate management Experience of working with vulnerable residents with complex needs. Evidence of excellent customer service skills Team player Positive attitude and solution focused
TENANT ENGAGEMENT OFFICER 37 hours per week, based in Preston £30,500 per annum As a Tenant Engagement Officer, you will work out and about in our communities, engaging with tenants and residents to help us understand local priorities and create community development programmes and activities to help address local issues and create neighbourhoods where people feel proud to live click apply for full job details
Apr 23, 2026
Full time
TENANT ENGAGEMENT OFFICER 37 hours per week, based in Preston £30,500 per annum As a Tenant Engagement Officer, you will work out and about in our communities, engaging with tenants and residents to help us understand local priorities and create community development programmes and activities to help address local issues and create neighbourhoods where people feel proud to live click apply for full job details
Principal Service Development Officer REF: 2806 PO2: £44,937 pa, rising in annual increments to £47,925 pa inc LW. 2x 12 Month Secondment Opportunity/Fixed Term Contract and Full Time About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. Public health hosts specialist commissioning teams, including sexual and reproductive health (SRH), HIV and substance misuse. The SRH team supports the provision of services across five local authorities and the southeast London (SEL) integrated care board (ICB). The sexual health team also hosts and manages the London HIV Prevention Programme (LHPP) on behalf of all London local authorities. Substance misuse commissioners also work strategically across southeast London and hold some joint contracts across this footprint. This role will support commissioners and public health specialists in discharging their role. About the Team We're a small, agile team at the forefront of shaping the future of the Revenue and Benefits Service. Our mission is to turn our target operating model into a living reality-driving efficiency, sparking innovation, and constantly elevating the customer experience. With a mindset geared toward continuous improvement and bold problem solving, we're always exploring smarter, better ways to deliver our service. About the Role: This dynamic role sits at the heart of the Service Development team, shaping and driving forward innovative policy, impactful resources, and inspiring learning and development opportunities across the service. You'll play a key part in creating the Lambeth Council Tax Support scheme, ensuring everything we deliver is powered by legislation, case law and the latest government guidance. Working in close partnership with providers and colleagues, the team leads the way in identifying and defining specified accommodation housing schemes-making a real difference. Are you ready for something different? Do you like playing detective? Do you enjoy a challenge and like each day to be different? If that sounds like you then please apply. How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:55pm on Tuesday 5 May 2026. Please click here to view: Lambeth Staff Benefits Contact Information: For an informal discussion, please contact: Miranda Feasey, at Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Apr 23, 2026
Seasonal
Principal Service Development Officer REF: 2806 PO2: £44,937 pa, rising in annual increments to £47,925 pa inc LW. 2x 12 Month Secondment Opportunity/Fixed Term Contract and Full Time About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. Public health hosts specialist commissioning teams, including sexual and reproductive health (SRH), HIV and substance misuse. The SRH team supports the provision of services across five local authorities and the southeast London (SEL) integrated care board (ICB). The sexual health team also hosts and manages the London HIV Prevention Programme (LHPP) on behalf of all London local authorities. Substance misuse commissioners also work strategically across southeast London and hold some joint contracts across this footprint. This role will support commissioners and public health specialists in discharging their role. About the Team We're a small, agile team at the forefront of shaping the future of the Revenue and Benefits Service. Our mission is to turn our target operating model into a living reality-driving efficiency, sparking innovation, and constantly elevating the customer experience. With a mindset geared toward continuous improvement and bold problem solving, we're always exploring smarter, better ways to deliver our service. About the Role: This dynamic role sits at the heart of the Service Development team, shaping and driving forward innovative policy, impactful resources, and inspiring learning and development opportunities across the service. You'll play a key part in creating the Lambeth Council Tax Support scheme, ensuring everything we deliver is powered by legislation, case law and the latest government guidance. Working in close partnership with providers and colleagues, the team leads the way in identifying and defining specified accommodation housing schemes-making a real difference. Are you ready for something different? Do you like playing detective? Do you enjoy a challenge and like each day to be different? If that sounds like you then please apply. How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:55pm on Tuesday 5 May 2026. Please click here to view: Lambeth Staff Benefits Contact Information: For an informal discussion, please contact: Miranda Feasey, at Successful candidates will be asked to apply for a Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Neighbourhood Housing Officer (Temporary) Location: Plymouth & Cornwall Contract: Temporary - 3 months Hours: 37 hours per week Working Pattern: Monday to Friday We are currently seeking four Neighbourhood Housing Officers to join our team on a temporary basis, supporting communities across the Plymouth and Cornwall area. As a Neighbourhood Housing Officer, you will act as the primary point of contact for customers within your designated patch. You will be responsible for delivering high-quality, front-line housing management services, managing tenancies, maintaining community standards, and supporting the development of safe, sustainable neighbourhoods. This role also includes involvement in new housing developments and working collaboratively with internal colleagues and external partner agencies. Key Responsibilities Deliver an excellent customer experience by responding to tenancy queries, managing permissions, and providing proactive housing management support. Conduct tenancy sign-ups and property viewings, ensuring customers fully understand their tenancy agreement and responsibilities. Manage tenancy breaches, including anti-social behaviour cases, while ensuring appropriate safeguarding measures are in place for vulnerable customers. Monitor estate standards and oversee service contracts to ensure value for money and a high-quality living environment. Build strong relationships with residents, leading meaningful engagement activities that support community development and neighbourhood sustainability. Work closely with internal teams and external partners to promote safe, welcoming, and well-managed communities. About You The successful candidate will be able to demonstrate: Proven experience working within social housing, including tenancy, estate, and neighbourhood management. CIH Level 4 qualification, or a willingness to work towards this. Strong interpersonal and communication skills, with the ability to build positive relationships with customers and stakeholders. Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment. A strong customer-focused approach, with a commitment to improving customer satisfaction and service delivery. A full UK driving licence and access to a suitable vehicle.
Apr 23, 2026
Seasonal
Neighbourhood Housing Officer (Temporary) Location: Plymouth & Cornwall Contract: Temporary - 3 months Hours: 37 hours per week Working Pattern: Monday to Friday We are currently seeking four Neighbourhood Housing Officers to join our team on a temporary basis, supporting communities across the Plymouth and Cornwall area. As a Neighbourhood Housing Officer, you will act as the primary point of contact for customers within your designated patch. You will be responsible for delivering high-quality, front-line housing management services, managing tenancies, maintaining community standards, and supporting the development of safe, sustainable neighbourhoods. This role also includes involvement in new housing developments and working collaboratively with internal colleagues and external partner agencies. Key Responsibilities Deliver an excellent customer experience by responding to tenancy queries, managing permissions, and providing proactive housing management support. Conduct tenancy sign-ups and property viewings, ensuring customers fully understand their tenancy agreement and responsibilities. Manage tenancy breaches, including anti-social behaviour cases, while ensuring appropriate safeguarding measures are in place for vulnerable customers. Monitor estate standards and oversee service contracts to ensure value for money and a high-quality living environment. Build strong relationships with residents, leading meaningful engagement activities that support community development and neighbourhood sustainability. Work closely with internal teams and external partners to promote safe, welcoming, and well-managed communities. About You The successful candidate will be able to demonstrate: Proven experience working within social housing, including tenancy, estate, and neighbourhood management. CIH Level 4 qualification, or a willingness to work towards this. Strong interpersonal and communication skills, with the ability to build positive relationships with customers and stakeholders. Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment. A strong customer-focused approach, with a commitment to improving customer satisfaction and service delivery. A full UK driving licence and access to a suitable vehicle.
Tenancy Specialist Triage Officer Location: Norwich NR7 Job Type: Temporary (3-month contract, subject to change) Hourly Rate: £19.24 PAYE Basic DBS Required We are seeking a Tenancy Specialist Triage Officer to join our team on a temporary basis. This role is crucial for reviewing all new ASB (Anti-Social Behaviour) reports, completing action plans, and conducting interviews with customers on high-level ASB cases. The successful candidate will act as a gatekeeper for the regional Tenancy Specialist teams, ensuring the correct categorisation of ASB cases and prioritising them according to risk. Day-to-day of the role: Provide advice to contact centre colleagues on how to correctly log and categorise ASB cases, considering investigation thresholds, customer risk, and obligations of relevant agencies. Triage cases to identify and correct errors, including potential data protection breaches and mis-categorisation of ASB. Provide instant feedback to Contact Centre Agents if a case is raised incorrectly on CRM, explaining necessary amendments. Make contact with complainants and stakeholders to gather further details on cases, enabling regional teams to start investigations promptly and within published SLAs. Conduct telephone interviews with complainants within published SLAs, agreeing on robust and appropriate action plans to address the ASB reported. Provide advice to Neighbourhood Response Officers on ASB-related general enquiries and create new ASB cases when the investigation threshold is met. Complete dynamic risk assessments for each case, safeguarding vulnerable customers and liaising with internal and external agencies such as the police and local authorities. Identify high-risk victims of domestic abuse and order personal security equipment for next-day delivery. Provide targeted and responsive support to regional teams to assist with effective case management, ensuring SLAs are met and correct system usage for accurate performance reporting and prevention of data protection breaches. Required Skills & Qualifications: Experience in investigating ASB and achieving positive outcomes. Good understanding of ASB and knowledge of relevant legislation. Proficiency with Customer Relationship Management (CRM) software. Experience in a customer-focused environment, dealing with sensitive or distressing information in a calm and professional manner. Ability to actively listen and diffuse difficult situations. Skilled in gathering and recording accurate, detailed information from multiple sources. Excellent verbal and written communication skills, adaptable to different audiences. Resilient and adaptable with excellent organisational skills. Ability to manage a demanding and varied workload. Able to develop effective working relationships and confidently challenge in a constructive manner. Desirable: Experience within the housing sector with knowledge of tenancy management. To apply for the Tenancy Specialist Triage Officer position, please submit your CV detailing your relevant experience.
Apr 23, 2026
Seasonal
Tenancy Specialist Triage Officer Location: Norwich NR7 Job Type: Temporary (3-month contract, subject to change) Hourly Rate: £19.24 PAYE Basic DBS Required We are seeking a Tenancy Specialist Triage Officer to join our team on a temporary basis. This role is crucial for reviewing all new ASB (Anti-Social Behaviour) reports, completing action plans, and conducting interviews with customers on high-level ASB cases. The successful candidate will act as a gatekeeper for the regional Tenancy Specialist teams, ensuring the correct categorisation of ASB cases and prioritising them according to risk. Day-to-day of the role: Provide advice to contact centre colleagues on how to correctly log and categorise ASB cases, considering investigation thresholds, customer risk, and obligations of relevant agencies. Triage cases to identify and correct errors, including potential data protection breaches and mis-categorisation of ASB. Provide instant feedback to Contact Centre Agents if a case is raised incorrectly on CRM, explaining necessary amendments. Make contact with complainants and stakeholders to gather further details on cases, enabling regional teams to start investigations promptly and within published SLAs. Conduct telephone interviews with complainants within published SLAs, agreeing on robust and appropriate action plans to address the ASB reported. Provide advice to Neighbourhood Response Officers on ASB-related general enquiries and create new ASB cases when the investigation threshold is met. Complete dynamic risk assessments for each case, safeguarding vulnerable customers and liaising with internal and external agencies such as the police and local authorities. Identify high-risk victims of domestic abuse and order personal security equipment for next-day delivery. Provide targeted and responsive support to regional teams to assist with effective case management, ensuring SLAs are met and correct system usage for accurate performance reporting and prevention of data protection breaches. Required Skills & Qualifications: Experience in investigating ASB and achieving positive outcomes. Good understanding of ASB and knowledge of relevant legislation. Proficiency with Customer Relationship Management (CRM) software. Experience in a customer-focused environment, dealing with sensitive or distressing information in a calm and professional manner. Ability to actively listen and diffuse difficult situations. Skilled in gathering and recording accurate, detailed information from multiple sources. Excellent verbal and written communication skills, adaptable to different audiences. Resilient and adaptable with excellent organisational skills. Ability to manage a demanding and varied workload. Able to develop effective working relationships and confidently challenge in a constructive manner. Desirable: Experience within the housing sector with knowledge of tenancy management. To apply for the Tenancy Specialist Triage Officer position, please submit your CV detailing your relevant experience.
Jigsaw Homes Group Limited
Nottingham, Nottinghamshire
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days) click apply for full job details
Apr 23, 2026
Full time
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days) click apply for full job details
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
Apr 23, 2026
Full time
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers Building relationships with local authorities, community groups, and partner agencies Using data insights to improve services and ensure compliance with legislation and regulations Supporting neighbourhood improvements and shaping services based on the voice of our customers Maintaining accurate customer records and ensuring data is used responsibly Promoting SNG's values and culture of collaboration, safety, and inclusion What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services Strong communication and relationship-building skills, with the ability to influence and resolve complex issues A collaborative approach, working across teams and with external stakeholders Good knowledge of landlord services and the ability to apply this in practice A customer-first mindset, with a track record of achieving positive outcomes Confidence using digital tools to support service delivery A full driving licence and access to your own vehicle
An opportunity has arisen for an experienced Neighbourhood Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Birmingham. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration from home using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Neighbourhood Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, including home-based working where appropriate Travel across a desigated patch within the Solihull/ Birmingham area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to do patch visits Pay & Benefits for this Neighborhood Officer role: 26 - 28 per hour Mileage reimbursement at 0.45p per mile Hybrid working - 3 days WFH Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Neighbourhood Officer role is of interest please apply or contact (url removed)
Apr 22, 2026
Contractor
An opportunity has arisen for an experienced Neighbourhood Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Birmingham. You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration from home using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Neighbourhood Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, including home-based working where appropriate Travel across a desigated patch within the Solihull/ Birmingham area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to do patch visits Pay & Benefits for this Neighborhood Officer role: 26 - 28 per hour Mileage reimbursement at 0.45p per mile Hybrid working - 3 days WFH Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Neighbourhood Officer role is of interest please apply or contact (url removed)
Description Location : Worthing base with occasional travel to Adur Base Salary : £23,995 per year for 31 hours per week (£28,640 per year, pro rata) Technical Premium : 5% additional to salary of £1,199 per year (based on base salary) reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £837 per year (£1,000 per year, pro rata) Hours : 31 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Interviews will be held on 18 May 2026. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Apr 22, 2026
Full time
Description Location : Worthing base with occasional travel to Adur Base Salary : £23,995 per year for 31 hours per week (£28,640 per year, pro rata) Technical Premium : 5% additional to salary of £1,199 per year (based on base salary) reviewed annually. The technical premium is paid in addition to the base salary in recognition of the external benchmarking for the role. Conditions apply. Essential Car User Allowance: £837 per year (£1,000 per year, pro rata) Hours : 31 per week What you'll be doing: Southdown's Work & Wellbeing Service helps people accessing treatment for mental health support, back into employment. As an Employment Specialist, you'll be working in partnership with Sussex Partnership Foundation Trust and co-located within the Neighbourhood Mental Health Team, with some remote and community-based working. Working as part of the Secondary Mental Health Care team, you'll support clients in treatment for varied mental health issues, assisting them in securing sustainable paid employment in line with their preferences. You will deliver the Individual Placement and Support (IPS) model; providing person centred guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment. Do you understand the importance of work and the vital role it can play in the lives of those with mental health conditions? Here's a short video about a day in the life of our mental health Employment Specialist: We welcome applications from candidates with previous experience such as Employability Practitioner, Employment Specialist, Recruiter, Employment Advisor, Employment Support Officer, Career Specialist or Job Coach. Or you may be looking for a new challenge and believe you have the transferable skills to support individuals to fulfill their employment goals. Perks and benefits: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Knowledge, skills and experience What you'll need for the role: You will need exceptional communication skills, be reactive to the differing needs of the client and be able to adapt your approach as appropriate. An understanding of the employment needs and challenges for people experiencing mental health issues Knowledge of the principles of co-production and a personalised care approach An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is essential along with access to your own vehicle or a vehicle insured for you What would be nice: Experience supporting clients experiencing mental health challenges, including those in crisis and/or facing complex challenges. Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Interviews will be held on 18 May 2026. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You'll assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you'll take responsibility for your own patch and work toward ambitious personal and professional goals. What you'll be doing as a Housing Officer Graduate Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations. Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects including Service Improvement Groups Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing our client in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at our client . A fully accredited qualification to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026
Apr 22, 2026
Full time
Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You'll assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you'll take responsibility for your own patch and work toward ambitious personal and professional goals. What you'll be doing as a Housing Officer Graduate Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations. Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects including Service Improvement Groups Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing our client in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at our client . A fully accredited qualification to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership is vital to safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for aHousing & Neighbourhood Officerto join us on afull time six-month fixed term contractto cover maternity leave click apply for full job details
Apr 21, 2026
Contractor
JOB DESCRIPTION The Housing & Neighbourhoods team at The Guinness Partnership is vital to safeguarding our communities and delivering our social purpose: providing safe, high-quality homes and essential housing services to our residents. We have a new opportunity for aHousing & Neighbourhood Officerto join us on afull time six-month fixed term contractto cover maternity leave click apply for full job details
Eden Brown are seeking a highly experienced Neighbourhood Officer on a 3 month contract situated in Manchester The role as Housing Officer will be office based only As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 20, 2026
Seasonal
Eden Brown are seeking a highly experienced Neighbourhood Officer on a 3 month contract situated in Manchester The role as Housing Officer will be office based only As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary: To create safe neighbourhoods by delivering a customer focussed housing management service, ensuring effective tenancy and estate management, and proactively addressing anti-social behaviour. Salary: 31,160 Contract: 6 months Hours of work : 35 For more information and to apply, please click 'Apply Now'.
Apr 20, 2026
Contractor
Role Summary: To create safe neighbourhoods by delivering a customer focussed housing management service, ensuring effective tenancy and estate management, and proactively addressing anti-social behaviour. Salary: 31,160 Contract: 6 months Hours of work : 35 For more information and to apply, please click 'Apply Now'.
About The Role Manchester City Council is recruiting to a senior leadership role within the Growth & Development Directorate. We are seeking an experienced, dynamic regeneration professional to lead our renewed focus on District Centres, High Streets, and Locality-led regeneration programmes, driving long term economic, housing and place making outcomes across Manchester's diverse neighbourhoods. Key Responsibilities Lead and direct multiple out of city centre regeneration programmes including district centre renewal, high street revitalisation and strategic locality programmes. Oversee PMO structures for delivery of four Pride in Place 10 year, £80m regeneration programmes across the city. Provide visible leadership to a multidisciplinary regeneration team delivering new housing, employment growth, long term investments and improved local service offer. Act as a key internal and external liaison, including engagement with elected members, senior officers, local communities and external partners. Drive delivery of major regeneration outcomes including job creation, new housing delivery and significant public and private capital investment. About the Candidate We would love to hear from you if you have experience of: Proven experience leading programme of capital delivery within a construction or regeneration setting. Understanding and experience of the funding and political landscape of regeneration programmes Able to demonstrate understanding and application of the theory of change logic that underpins programme deliverable, rationale and funding strategy Strong track record of political engagement and stakeholder management. Expertise in developing Strategic Regeneration, District or Neighbourhood Development Frameworks. Experience commissioning funding applications and delivering significant programmes at pace. Strong understanding of planning, development, procurement and commercial delivery frameworks. Relevant professional accreditation and/or significant experience in regeneration or a related field. Interviews will take place week commencing 18th May 2026. Exact date to be confirmed. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave- Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text height and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice
Apr 16, 2026
Full time
About The Role Manchester City Council is recruiting to a senior leadership role within the Growth & Development Directorate. We are seeking an experienced, dynamic regeneration professional to lead our renewed focus on District Centres, High Streets, and Locality-led regeneration programmes, driving long term economic, housing and place making outcomes across Manchester's diverse neighbourhoods. Key Responsibilities Lead and direct multiple out of city centre regeneration programmes including district centre renewal, high street revitalisation and strategic locality programmes. Oversee PMO structures for delivery of four Pride in Place 10 year, £80m regeneration programmes across the city. Provide visible leadership to a multidisciplinary regeneration team delivering new housing, employment growth, long term investments and improved local service offer. Act as a key internal and external liaison, including engagement with elected members, senior officers, local communities and external partners. Drive delivery of major regeneration outcomes including job creation, new housing delivery and significant public and private capital investment. About the Candidate We would love to hear from you if you have experience of: Proven experience leading programme of capital delivery within a construction or regeneration setting. Understanding and experience of the funding and political landscape of regeneration programmes Able to demonstrate understanding and application of the theory of change logic that underpins programme deliverable, rationale and funding strategy Strong track record of political engagement and stakeholder management. Expertise in developing Strategic Regeneration, District or Neighbourhood Development Frameworks. Experience commissioning funding applications and delivering significant programmes at pace. Strong understanding of planning, development, procurement and commercial delivery frameworks. Relevant professional accreditation and/or significant experience in regeneration or a related field. Interviews will take place week commencing 18th May 2026. Exact date to be confirmed. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave- Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text height and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of £39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
Apr 15, 2026
Full time
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of £39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
Prevention Officer Full time/ Fixed Term (until March 2028) Career Graded SO2 - PO1: £42,912pa rising in annual increments to £45,852pa incl. LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: The Engagement Service is a preventative service which supports children, young people and families by intervening early to reduce the vulnerabilities, risks and factors that lead to offending behaviour. The service sits alongside the Youth Justice and Contextual Safeguarding Services to deliver an integrated response which supports children and young people to fulfil their potential and make positive contributions to society. About the Role: To work in partnership with families using a whole family model. To provide a link between the family and other agencies and act as the Lead Professional. The focus of casework support will be on families with multiple and complex problems, and the post holder will complete assessments ensuring needs are met. To work as part of the wider service to deliver a range of interventions to young people and their families How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: JD and Person specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Monday 4th May 2026. Shortlisting: Week commencing 5th May 2026. Interviews: Week commencing 11th May 2026. Please click here to view: Lambeth Staff Benefits Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas. Contact Information: For an informal discussion about the role, please contact Michele Owusu . At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Apr 15, 2026
Full time
Prevention Officer Full time/ Fixed Term (until March 2028) Career Graded SO2 - PO1: £42,912pa rising in annual increments to £45,852pa incl. LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: The Engagement Service is a preventative service which supports children, young people and families by intervening early to reduce the vulnerabilities, risks and factors that lead to offending behaviour. The service sits alongside the Youth Justice and Contextual Safeguarding Services to deliver an integrated response which supports children and young people to fulfil their potential and make positive contributions to society. About the Role: To work in partnership with families using a whole family model. To provide a link between the family and other agencies and act as the Lead Professional. The focus of casework support will be on families with multiple and complex problems, and the post holder will complete assessments ensuring needs are met. To work as part of the wider service to deliver a range of interventions to young people and their families How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: JD and Person specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Monday 4th May 2026. Shortlisting: Week commencing 5th May 2026. Interviews: Week commencing 11th May 2026. Please click here to view: Lambeth Staff Benefits Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas. Contact Information: For an informal discussion about the role, please contact Michele Owusu . At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Title: Communications and Events Officer Remuneration: £32,952 Hours: Full-time. Some early morning, evening and weekend working required. Location: Better Bankside, 18 Great Guildford Street, London SE1 0FD Contract: Permanent Reporting to: Director of Communications and Engagement Job Overview Better Bankside is seeking a highly motivated Communications and Events Officer to support delivery of an exciting engagement and events programme. This is an exceptional opportunity for an ambitious professional to hone their communications, marketing and events skills in the dynamic placemaking sector. You will bring first-rate skills across communications, marketing and events to a small, high performing membership organisation known for creative thinking and high impact delivery. You'll combine enthusiasm and commitment with meticulous attention to detail and a disciplined approach to delivering projects on time and budget. Collaboration and strong partnerships are central to Better Bankside's success, and the Communications and Events Officer will play a key role in a goal-focused team, working alongside some of London's most influential stakeholders. The role will support the Communications and Engagement team to deliver on our five-year plan. BB-Strategy-2025-30.pdf Main Responsibilities The Communications and Events Officer supports delivery of creative initiatives that help achieve Better Bankside's vision of a Stronger, Greener, Happier neighbourhood, including: Communications and marketing: Lead on Better Bankside's fortnightly e-newsletter, including content creation and production. Assist with content social media channels, including LinkedIn, Instagram and TikTok. Research, create and upload content, including articles, Buzz offers (Better Bankside's local discount scheme) and event listings, to betterbankside.co.uk, banksidelondon.co.uk and Manage the Better Bankside events and activities calendar. Events and initiatives: Support the Director of Communications and Engagement and the Marketing Manager to deliver Better Bankside's cultural programme, including creative input, supplier liaison and communications across print, digital, social and out of home. Support the Responsible Business and Inclusion Manager and Membership Manager to organise and promote events, membership and community engagement campaigns. Represent Better Bankside at member events and support their delivery, including venue booking, marketing, set-up, registration and feedback. Undertake member engagement and account management activity, including as part of Better Bankside's ballot campaign, to increase members' benefiting from Better Bankside services and ensure a strong 'yes' vote at ballot. Data and insights Support the team to develop more targeted communications and a programme that responds to member needs using data analytics, including digital marketing analytics, member surveys and publicly available datasets. Consistently record and represent activities and contacts on Better Bankside's customer relationship management system. Administration: Manage the Buzz card local discount scheme, to include supporting the development of the new Buzz app. Manage Better Bankside's image portal, Cloudinary. Project management: Support senior colleagues on key projects and campaigns. Take ownership of your own projects as your role develops. Undertake any other reasonable duties within the remit of the role. Person Specification We are looking for a super-organised, highly effective professional who is quick to learn and willing to get stuck in. Thorough and accurate, with excellent attention to detail, you will be driven by a desire to put Bankside on the map and support our member businesses to thrive. You will be a collaborator and problem-solver, a strategic thinker and confident communicator. Knowledge and Experience: Demonstrable experience in a communications, marketing or events role, whether gained through formal education, apprenticeship, self-directed learning or practical experience. Excellent written and verbal communication skills, with the ability to write clearly and persuasively for a range of channels and audiences, both independently and, where appropriate, using AI tools. Proven ability to manage a busy workload, prioritise tasks and work on own initiative. Demonstrable experience of supporting a small, busy team and building positive working relationships with key stakeholders, eg members, partners and contractors. Confident user of MS Office; knowledge of CMS and CRM systems desirable; Adobe Photoshop an advantage. Proven experience using social media and e-marketing tools, with an understanding of how to apply these effectively in a professional setting. Demonstrable experience of event organisation. Ability to evaluate and report on digital marketing activity using data analytics, including digital marketing analytics, member surveys and publicly available datasets. About Better Bankside Better Bankside was one of the first Business Improvement Districts (BIDs) in the UK, established in 2004. We are a coalition of local businesses working closely with community stakeholders to co-create projects and services that benefit the whole Bankside neighbourhood, supporting local businesses and making a positive impact in our community. As a BID, we are funded by a mandatory levy on businesses within a defined boundary, and every five years must secure a majority vote from our members to continue. Our last ballot, in November 2024, achieved overwhelming support - 91% voted for another five years of Better Bankside. We are a small team of fifteen, plus our wardens and street cleaning teams, and an extended network of regular collaborators and contributors. Better Bankside is an organisation where you can make a real impact, across a wide-ranging and varied programme of work. Our vision Powered by the people of Bankside, Better Bankside will be an agent of change, leading innovative economic, environmental, and social action to advance one of the world's great neighbourhoods, bringing benefits to business and Banksiders. Our mission We will improve everyone's experience of the neighbourhood by co-creating our programme with Banksiders, responding inventively to urban challenges, and celebrating the differences that define Bankside as London's Other Side. Working arrangements Better Bankside offers a flexible working policy. Core hours are 10am - 4pm, Monday to Friday, with the ability to flex two hours to suit personal needs. Some evening and weekend work will be required in accordance with the needs of the post. Due to the nature of our work, it is expected that a minimum of three days per week will be based in the office with up to two days working from home. How to apply At Better Bankside, we celebrate diversity and promote equality and inclusion amongst our staff. We welcome applications from all, regardless of personal characteristics or background. As part of our commitment to being a more inclusive and diverse organisation, we use the Applied platform to reduce bias in the recruitment process. Deadline 4th May. Interviews w/c 11th May.
Apr 14, 2026
Full time
Title: Communications and Events Officer Remuneration: £32,952 Hours: Full-time. Some early morning, evening and weekend working required. Location: Better Bankside, 18 Great Guildford Street, London SE1 0FD Contract: Permanent Reporting to: Director of Communications and Engagement Job Overview Better Bankside is seeking a highly motivated Communications and Events Officer to support delivery of an exciting engagement and events programme. This is an exceptional opportunity for an ambitious professional to hone their communications, marketing and events skills in the dynamic placemaking sector. You will bring first-rate skills across communications, marketing and events to a small, high performing membership organisation known for creative thinking and high impact delivery. You'll combine enthusiasm and commitment with meticulous attention to detail and a disciplined approach to delivering projects on time and budget. Collaboration and strong partnerships are central to Better Bankside's success, and the Communications and Events Officer will play a key role in a goal-focused team, working alongside some of London's most influential stakeholders. The role will support the Communications and Engagement team to deliver on our five-year plan. BB-Strategy-2025-30.pdf Main Responsibilities The Communications and Events Officer supports delivery of creative initiatives that help achieve Better Bankside's vision of a Stronger, Greener, Happier neighbourhood, including: Communications and marketing: Lead on Better Bankside's fortnightly e-newsletter, including content creation and production. Assist with content social media channels, including LinkedIn, Instagram and TikTok. Research, create and upload content, including articles, Buzz offers (Better Bankside's local discount scheme) and event listings, to betterbankside.co.uk, banksidelondon.co.uk and Manage the Better Bankside events and activities calendar. Events and initiatives: Support the Director of Communications and Engagement and the Marketing Manager to deliver Better Bankside's cultural programme, including creative input, supplier liaison and communications across print, digital, social and out of home. Support the Responsible Business and Inclusion Manager and Membership Manager to organise and promote events, membership and community engagement campaigns. Represent Better Bankside at member events and support their delivery, including venue booking, marketing, set-up, registration and feedback. Undertake member engagement and account management activity, including as part of Better Bankside's ballot campaign, to increase members' benefiting from Better Bankside services and ensure a strong 'yes' vote at ballot. Data and insights Support the team to develop more targeted communications and a programme that responds to member needs using data analytics, including digital marketing analytics, member surveys and publicly available datasets. Consistently record and represent activities and contacts on Better Bankside's customer relationship management system. Administration: Manage the Buzz card local discount scheme, to include supporting the development of the new Buzz app. Manage Better Bankside's image portal, Cloudinary. Project management: Support senior colleagues on key projects and campaigns. Take ownership of your own projects as your role develops. Undertake any other reasonable duties within the remit of the role. Person Specification We are looking for a super-organised, highly effective professional who is quick to learn and willing to get stuck in. Thorough and accurate, with excellent attention to detail, you will be driven by a desire to put Bankside on the map and support our member businesses to thrive. You will be a collaborator and problem-solver, a strategic thinker and confident communicator. Knowledge and Experience: Demonstrable experience in a communications, marketing or events role, whether gained through formal education, apprenticeship, self-directed learning or practical experience. Excellent written and verbal communication skills, with the ability to write clearly and persuasively for a range of channels and audiences, both independently and, where appropriate, using AI tools. Proven ability to manage a busy workload, prioritise tasks and work on own initiative. Demonstrable experience of supporting a small, busy team and building positive working relationships with key stakeholders, eg members, partners and contractors. Confident user of MS Office; knowledge of CMS and CRM systems desirable; Adobe Photoshop an advantage. Proven experience using social media and e-marketing tools, with an understanding of how to apply these effectively in a professional setting. Demonstrable experience of event organisation. Ability to evaluate and report on digital marketing activity using data analytics, including digital marketing analytics, member surveys and publicly available datasets. About Better Bankside Better Bankside was one of the first Business Improvement Districts (BIDs) in the UK, established in 2004. We are a coalition of local businesses working closely with community stakeholders to co-create projects and services that benefit the whole Bankside neighbourhood, supporting local businesses and making a positive impact in our community. As a BID, we are funded by a mandatory levy on businesses within a defined boundary, and every five years must secure a majority vote from our members to continue. Our last ballot, in November 2024, achieved overwhelming support - 91% voted for another five years of Better Bankside. We are a small team of fifteen, plus our wardens and street cleaning teams, and an extended network of regular collaborators and contributors. Better Bankside is an organisation where you can make a real impact, across a wide-ranging and varied programme of work. Our vision Powered by the people of Bankside, Better Bankside will be an agent of change, leading innovative economic, environmental, and social action to advance one of the world's great neighbourhoods, bringing benefits to business and Banksiders. Our mission We will improve everyone's experience of the neighbourhood by co-creating our programme with Banksiders, responding inventively to urban challenges, and celebrating the differences that define Bankside as London's Other Side. Working arrangements Better Bankside offers a flexible working policy. Core hours are 10am - 4pm, Monday to Friday, with the ability to flex two hours to suit personal needs. Some evening and weekend work will be required in accordance with the needs of the post. Due to the nature of our work, it is expected that a minimum of three days per week will be based in the office with up to two days working from home. How to apply At Better Bankside, we celebrate diversity and promote equality and inclusion amongst our staff. We welcome applications from all, regardless of personal characteristics or background. As part of our commitment to being a more inclusive and diverse organisation, we use the Applied platform to reduce bias in the recruitment process. Deadline 4th May. Interviews w/c 11th May.
