Your new company An exciting opportunity has arisen for a Housing Officer to join a forward-thinking and community-focused organisation. The successful candidate will play a key role in delivering a high-quality housing management service, supporting tenants to maintain safe, sustainable homes and thriving neighbourhoods. This role is ideal for someone who is passionate about making a difference, confident working with diverse communities, and experienced in tenancy management, safeguarding, and partnership working. Your new role Deliver a professional and high-quality housing management service across a designated patch. Manage all aspects of tenancy management, including sign-ups, successions, mutual exchanges, and tenancy breaches. Support tenants with welfare, income maximisation, benefits advice and sustaining their tenancies. Respond to reports of anti-social behaviour, nuisance, safeguarding concerns and emergency situations. Conduct regular estate and property inspections, ensuring compliance and identifying any necessary actions. Work proactively with internal teams and external agencies including social care, police, health services and support providers. Prepare accurate reports, maintain detailed case records and contribute to legal processes where required. Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support. Promote resident involvement, customer satisfaction and community cohesion. Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation. What you'll need to succeed We are seeking a confident and motivated individual with strong communication skills and the ability to work effectively in challenging situations. The ideal candidate will be:Essential Skills & Experience Excellent communication, negotiation and interpersonal skills. Ability to manage a busy caseload and prioritise under pressure. Experience working with tenants, customers or vulnerable individuals. Strong record-keeping, report writing and attention to detail. Ability to work both independently and as part of a team. Knowledge of safeguarding principles. Understanding of housing legislation, welfare benefits and tenancy management. Confident using IT systems and digital tools. Full UK driving licence and ability to travel between sites. Desirable Experience working in housing management or a related field. Understanding of anti-social behaviour case management and enforcement. Experience conducting property inspections or estate management work. Knowledge of Choice Based Lettings, universal credit processes or mediation techniques. CIH qualification (or willingness to work towards it). What you'll get in return Hybrid working opportunities. Support with professional development and housing qualifications. A supportive, people-centred team culture. Opportunity to make a real difference to tenants and local communities. Mileage and business travel expenses covered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Seasonal
Your new company An exciting opportunity has arisen for a Housing Officer to join a forward-thinking and community-focused organisation. The successful candidate will play a key role in delivering a high-quality housing management service, supporting tenants to maintain safe, sustainable homes and thriving neighbourhoods. This role is ideal for someone who is passionate about making a difference, confident working with diverse communities, and experienced in tenancy management, safeguarding, and partnership working. Your new role Deliver a professional and high-quality housing management service across a designated patch. Manage all aspects of tenancy management, including sign-ups, successions, mutual exchanges, and tenancy breaches. Support tenants with welfare, income maximisation, benefits advice and sustaining their tenancies. Respond to reports of anti-social behaviour, nuisance, safeguarding concerns and emergency situations. Conduct regular estate and property inspections, ensuring compliance and identifying any necessary actions. Work proactively with internal teams and external agencies including social care, police, health services and support providers. Prepare accurate reports, maintain detailed case records and contribute to legal processes where required. Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support. Promote resident involvement, customer satisfaction and community cohesion. Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation. What you'll need to succeed We are seeking a confident and motivated individual with strong communication skills and the ability to work effectively in challenging situations. The ideal candidate will be:Essential Skills & Experience Excellent communication, negotiation and interpersonal skills. Ability to manage a busy caseload and prioritise under pressure. Experience working with tenants, customers or vulnerable individuals. Strong record-keeping, report writing and attention to detail. Ability to work both independently and as part of a team. Knowledge of safeguarding principles. Understanding of housing legislation, welfare benefits and tenancy management. Confident using IT systems and digital tools. Full UK driving licence and ability to travel between sites. Desirable Experience working in housing management or a related field. Understanding of anti-social behaviour case management and enforcement. Experience conducting property inspections or estate management work. Knowledge of Choice Based Lettings, universal credit processes or mediation techniques. CIH qualification (or willingness to work towards it). What you'll get in return Hybrid working opportunities. Support with professional development and housing qualifications. A supportive, people-centred team culture. Opportunity to make a real difference to tenants and local communities. Mileage and business travel expenses covered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Qualified Social Worker, Neighbourhood Team, Bolton Council Pay rate £30 per hour Contract role As a Social Worker within the team you will be working alongside multi-disciplinary colleagues to provide a joined up approach to meeting the needs of individuals within our neighbourhoods.You will need to have experience of carrying out strengths based assessments under the Care Act 2014 and devising and implementing comprehensive support plans, including supporting service users to access universal and voluntary services. You will be expected to carry out assessments, carers assessments and formulate support plans under the Care Act 2014. Knowledge, experience, and the ability to adhere to the principles of the Mental Capacity Act 2005 and other Social Work legislation and practice guidance are also essential. The role includes covering a busy duty system on a rota basis, taking referrals and offering information and advice at point of contact.Please get in touch for more information. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including:Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Apr 01, 2026
Contractor
Qualified Social Worker, Neighbourhood Team, Bolton Council Pay rate £30 per hour Contract role As a Social Worker within the team you will be working alongside multi-disciplinary colleagues to provide a joined up approach to meeting the needs of individuals within our neighbourhoods.You will need to have experience of carrying out strengths based assessments under the Care Act 2014 and devising and implementing comprehensive support plans, including supporting service users to access universal and voluntary services. You will be expected to carry out assessments, carers assessments and formulate support plans under the Care Act 2014. Knowledge, experience, and the ability to adhere to the principles of the Mental Capacity Act 2005 and other Social Work legislation and practice guidance are also essential. The role includes covering a busy duty system on a rota basis, taking referrals and offering information and advice at point of contact.Please get in touch for more information. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including:Independent Reviewing Officer (IRO) Best Interest Assessor (BIA) Multi-Agency Safeguarding Hub (MASH) Looked After Children (LAC) Children's Social Work Adult Social Work Service Manager Head of Service Team Manager Assistant Team Manager A wide range of housing roles Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Adult Social Workers, Multiple Teams, Greater Manchester and Cheshire areas Pay rates £30-35 per hour Contract roles - Community, LD, Hospital, MH, CHC, Review teams We are recruiting for experienced Adult Social Workers across the Cheshire, Lancashire and Greater Manchester areas. There are roles available across the entire region in every Adult team - including Mental Health, Review, Continuing Healthcare, Hospital and post-Hospital Discharge, Community and Neighbourhood, Learning Disability and Transitions. Please get in touch today to discuss which Authority and Team are your preferences. We cover all of the Local Authorities in the region including Manchester, Trafford, Salford, Warrington, Bury, Rochdale, Oldham, Blackburn, Stockport, Tameside, Wigan, Bolton, Cheshire East and West. There is plenty of hybrid working available for these roles. Please get in touch for more information. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) • Best Interest Assessor (BIA) • Multi-Agency Safeguarding Hub (MASH) • Looked After Children (LAC) • Children's Social Work • Adult Social Work • Service Manager • Head of Service • Team Manager • Assistant Team Manager • A wide range of housing roles • Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Apr 01, 2026
Contractor
Adult Social Workers, Multiple Teams, Greater Manchester and Cheshire areas Pay rates £30-35 per hour Contract roles - Community, LD, Hospital, MH, CHC, Review teams We are recruiting for experienced Adult Social Workers across the Cheshire, Lancashire and Greater Manchester areas. There are roles available across the entire region in every Adult team - including Mental Health, Review, Continuing Healthcare, Hospital and post-Hospital Discharge, Community and Neighbourhood, Learning Disability and Transitions. Please get in touch today to discuss which Authority and Team are your preferences. We cover all of the Local Authorities in the region including Manchester, Trafford, Salford, Warrington, Bury, Rochdale, Oldham, Blackburn, Stockport, Tameside, Wigan, Bolton, Cheshire East and West. There is plenty of hybrid working available for these roles. Please get in touch for more information. Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO) • Best Interest Assessor (BIA) • Multi-Agency Safeguarding Hub (MASH) • Looked After Children (LAC) • Children's Social Work • Adult Social Work • Service Manager • Head of Service • Team Manager • Assistant Team Manager • A wide range of housing roles • Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Closing date: 6th April 2026 Interview date: 9th April 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by working with all relevant teams to deliver a customer focused Estate Management service and attain excellent performance standards and outcomes for our Customers and Communities. You will demonstrate an ability to work in a pro and re-active manner with minimal supervision to identify and tackle estate management tasks in both the immediate and longer term. In this role, you will be responsible for: Lead role in ensuring that neighbourhoods/estates are always maintained to an exceptionally high environmental standard Lead role in the delivery of environmental projects, cyclical programmes and initiatives Providing excellent customer service to both internal and external customers Carrying out landscaping, gardening, horticultural and arboriculture work where necessary in line with relevant licensing and qualification requirements. Inspecting neighbourhoods, dealing with all relevant issues identified including but not exclusively fly tipping, litter, graffiti, repairs, dog fouling and vandalism. Operate machinery and equipment in a safe and correct manner in line with the manufacturer's instructions and our health and safety policies. Support Estate manager in the undertaking of any administrative requirements. We need people who, ideally: Can promote and maintain a positive "can do" attitude in all aspects of the post Can apply customer service skills effectively in all areas of work Have excellent communication skills Will be methodical, well organised and positive approach to workload and ability to work to strict deadlines; with minimal supervision and take initiative Have experience of working with external agencies inc. local authorities Have experience of landscape maintenance, clearance of fly-tipping and cleaning of hard surfaces Hold a Full valid UK driving license Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Apr 01, 2026
Full time
Closing date: 6th April 2026 Interview date: 9th April 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Our organisation is all about people - the people who live in our homes, the communities we serve, and those we work with. So, it's no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. This role will help us to do this by working with all relevant teams to deliver a customer focused Estate Management service and attain excellent performance standards and outcomes for our Customers and Communities. You will demonstrate an ability to work in a pro and re-active manner with minimal supervision to identify and tackle estate management tasks in both the immediate and longer term. In this role, you will be responsible for: Lead role in ensuring that neighbourhoods/estates are always maintained to an exceptionally high environmental standard Lead role in the delivery of environmental projects, cyclical programmes and initiatives Providing excellent customer service to both internal and external customers Carrying out landscaping, gardening, horticultural and arboriculture work where necessary in line with relevant licensing and qualification requirements. Inspecting neighbourhoods, dealing with all relevant issues identified including but not exclusively fly tipping, litter, graffiti, repairs, dog fouling and vandalism. Operate machinery and equipment in a safe and correct manner in line with the manufacturer's instructions and our health and safety policies. Support Estate manager in the undertaking of any administrative requirements. We need people who, ideally: Can promote and maintain a positive "can do" attitude in all aspects of the post Can apply customer service skills effectively in all areas of work Have excellent communication skills Will be methodical, well organised and positive approach to workload and ability to work to strict deadlines; with minimal supervision and take initiative Have experience of working with external agencies inc. local authorities Have experience of landscape maintenance, clearance of fly-tipping and cleaning of hard surfaces Hold a Full valid UK driving license Everyone's welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we'd love to hear from you.
Job Title: Income Management Officer Contract Type : Permanent Salary : £30,591.49 per annum (£33,643.59 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern : Monday - Friday 8am - 3.30pm Location : Carlisle, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Income Management Officer To maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs, garages and court costs by carrying out collection and arrears prevention activity. Acting as case owners ensuring the most appropriate prevention and collection strategies are applied with the aim of preventing homelessness and sustaining tenancies. Managing inbound and outbound telephone calls as well as other customer contact, agreeing and monitoring payment plans and collecting payments; providing advice, support and guidance to customers and colleagues as appropriate on the debt collection and arrears prevention processes which includes legal action. About you We are looking for someone with:• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. • Experience of working in a housing environment. • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. • Proven track record of problem solving. • Ability to remain calm in a pressurised environment. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Excellent team player who can work flexibly to meet business requirements Why Riverside? (One Housing is a part of Riverside) At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to be considered.
Apr 01, 2026
Full time
Job Title: Income Management Officer Contract Type : Permanent Salary : £30,591.49 per annum (£33,643.59 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern : Monday - Friday 8am - 3.30pm Location : Carlisle, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Income Management Officer To maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs, garages and court costs by carrying out collection and arrears prevention activity. Acting as case owners ensuring the most appropriate prevention and collection strategies are applied with the aim of preventing homelessness and sustaining tenancies. Managing inbound and outbound telephone calls as well as other customer contact, agreeing and monitoring payment plans and collecting payments; providing advice, support and guidance to customers and colleagues as appropriate on the debt collection and arrears prevention processes which includes legal action. About you We are looking for someone with:• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base. • Experience of working in a housing environment. • Effective negotiation skills, managing business and customer requirements to a mutually agreeable solution. • Proven track record of problem solving. • Ability to remain calm in a pressurised environment. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities • Excellent team player who can work flexibly to meet business requirements Why Riverside? (One Housing is a part of Riverside) At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to be considered.
Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively
Apr 01, 2026
Contractor
Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively
Neighbourhood Housing Officer (£39,369 per annum, 12 month fixed-term contract) Job Role We are looking for a Neighbourhood Housing Officer to work closely with tenants to ensure they can sustain their tenancies and maintain their homes to a good standard so we can fulfil our landlord statutory obligations for compliance, and to meet Decent Homes Standards. You will be proactive and professional and be adept at tailoring your approach and service according to individual situations and circumstances. You will use relevant tools, interventions and tenancy enforcement action, where necessary, to manage tenancy breaches, or anti-social behaviour. You will work with tenants to develop cohesive communities and areas where people want to and are proud to live. You will work in partnership with other agencies and third parties to support tenants who may have complex needs or a number of vulnerabilities. You should be experienced in recognising and taking action in relation to any Domestic Abuse, Safeguarding concerns and Antisocial behaviour. You should have experience of and be confident to have challenging or difficult conversations in order to achieve the best possible solutions and outcomes. You will be responsible for providing a full, housing management service for a patch of approximately 650 properties, across the Sevenoaks District. About Us At West Kent, we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises , working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun . Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location Details The role will be based in our Swanley Office. We offer a flexible approach to hybrid working, with employees attending the office twice a week. The successful candidate will need to have a full UK driving licence and access to a car as you will need to work flexibly across homes, offices and in the community. Application Information We will only consider applications submitted with a full CV and completed application form. Advert Closing Date: 9am on 6 April 2026 Interview Date: 15 April 2026
Apr 01, 2026
Contractor
Neighbourhood Housing Officer (£39,369 per annum, 12 month fixed-term contract) Job Role We are looking for a Neighbourhood Housing Officer to work closely with tenants to ensure they can sustain their tenancies and maintain their homes to a good standard so we can fulfil our landlord statutory obligations for compliance, and to meet Decent Homes Standards. You will be proactive and professional and be adept at tailoring your approach and service according to individual situations and circumstances. You will use relevant tools, interventions and tenancy enforcement action, where necessary, to manage tenancy breaches, or anti-social behaviour. You will work with tenants to develop cohesive communities and areas where people want to and are proud to live. You will work in partnership with other agencies and third parties to support tenants who may have complex needs or a number of vulnerabilities. You should be experienced in recognising and taking action in relation to any Domestic Abuse, Safeguarding concerns and Antisocial behaviour. You should have experience of and be confident to have challenging or difficult conversations in order to achieve the best possible solutions and outcomes. You will be responsible for providing a full, housing management service for a patch of approximately 650 properties, across the Sevenoaks District. About Us At West Kent, we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do things from delivering on our promises , working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun . Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location Details The role will be based in our Swanley Office. We offer a flexible approach to hybrid working, with employees attending the office twice a week. The successful candidate will need to have a full UK driving licence and access to a car as you will need to work flexibly across homes, offices and in the community. Application Information We will only consider applications submitted with a full CV and completed application form. Advert Closing Date: 9am on 6 April 2026 Interview Date: 15 April 2026
Opus People Solutions
Newcastle Upon Tyne, Tyne And Wear
Salary: £83,663 - £86,100 Location: Newcastle upon Tyne Working type: Hybrid - three days a week onsite Hours of work: Full time - 37.5 Newcastle is a city with ambition, identity and momentum, and Newcastle City Council is central to shaping its future. We are now seeking an exceptional property leader to take forward a modern, strategic and financially focused approach to managing one of the city's most significant and diverse asset portfolios. Reasons to apply: Lead a major city's property strategy and shape a modern, high-performing service with real influence and visibility. Drive transformation across a diverse estate, delivering value, innovation and lasting impact for Newcastle's communities. About Newcastle City Council Newcastle is a vibrant, globally recognised city with a proud heritage and a clear vision for inclusive growth, sustainability and community wellbeing. The Council plays a pivotal role in enabling that vision, delivering services, stewarding public assets and working with partners across the region to support residents, businesses and neighbourhoods. As an employer, Newcastle City Council offers: A culture that values collaboration, integrity and public service A commitment to innovation, transformation and evidence-based decision-making A supportive environment where leaders are empowered to make an impact Flexible and hybrid working arrangements A strong focus on equality, inclusion and staff wellbeing This is an organisation where your leadership will be visible, valued and central to the city's future. The Opportunity The Head of Property Services is a senior leadership role with responsibility for the strategic vision, performance and long-term direction of the Council's property portfolio. You will act as the Council's corporate landlord, ensuring that land and buildings are used effectively, deliver value for money, and support the transformation of services across the organisation. This is a rare opportunity to: Lead a major modernisation of the property function Implement a new Strategic Asset Management Plan developed with CIPFA Strengthen data, systems and insight to create a single version of the truth Improve the performance of a large and complex operational and investment estate Shape strategic decisions on PFI assets and under-managed parts of the portfolio Build a confident, high-performing team with clear roles, expectations and development pathways Influence senior leaders, elected members and partners across the city and region The scale, complexity and visibility of this portfolio mean the role offers both challenge and genuine opportunity to leave a lasting legacy. What We're Looking For We are seeking a leader with a blend of professional credibility, strategic capability and emotional intelligence. You will bring: Full RICS membership and strong technical expertise across asset management, property management and development A track record of leading multi-disciplinary teams in complex organisations Experience delivering strategic change, service improvement and modernisation Strong financial literacy, including budget management, ROI analysis and value-for-money decision-making The ability to work confidently with senior officers, elected members and external partners. Excellent communication, negotiation and influencing skills A balanced approach, commercially minded, but with empathy for public sector values, culture and pace Political awareness and the ability to navigate sensitive environments A commitment to the Council's values: Proud, Fair, Ambitious This role will suit someone who thrives on complexity, enjoys building relationships, and can bring clarity, structure and momentum to a service undergoing transformation. The Package Senior Manager Grade SM3 Competitive salary aligned to senior leadership responsibilities Local Government Pension Scheme Generous annual leave entitlement Hybrid and flexible working A supportive, collaborative leadership environment The opportunity to shape the future of a major UK city Recruitment Timeline We will be conducting a three-week sourcing and engagement process , concluding on 7th April . A two-stage interview process which will take place on the 17th of April in person
Apr 01, 2026
Full time
Salary: £83,663 - £86,100 Location: Newcastle upon Tyne Working type: Hybrid - three days a week onsite Hours of work: Full time - 37.5 Newcastle is a city with ambition, identity and momentum, and Newcastle City Council is central to shaping its future. We are now seeking an exceptional property leader to take forward a modern, strategic and financially focused approach to managing one of the city's most significant and diverse asset portfolios. Reasons to apply: Lead a major city's property strategy and shape a modern, high-performing service with real influence and visibility. Drive transformation across a diverse estate, delivering value, innovation and lasting impact for Newcastle's communities. About Newcastle City Council Newcastle is a vibrant, globally recognised city with a proud heritage and a clear vision for inclusive growth, sustainability and community wellbeing. The Council plays a pivotal role in enabling that vision, delivering services, stewarding public assets and working with partners across the region to support residents, businesses and neighbourhoods. As an employer, Newcastle City Council offers: A culture that values collaboration, integrity and public service A commitment to innovation, transformation and evidence-based decision-making A supportive environment where leaders are empowered to make an impact Flexible and hybrid working arrangements A strong focus on equality, inclusion and staff wellbeing This is an organisation where your leadership will be visible, valued and central to the city's future. The Opportunity The Head of Property Services is a senior leadership role with responsibility for the strategic vision, performance and long-term direction of the Council's property portfolio. You will act as the Council's corporate landlord, ensuring that land and buildings are used effectively, deliver value for money, and support the transformation of services across the organisation. This is a rare opportunity to: Lead a major modernisation of the property function Implement a new Strategic Asset Management Plan developed with CIPFA Strengthen data, systems and insight to create a single version of the truth Improve the performance of a large and complex operational and investment estate Shape strategic decisions on PFI assets and under-managed parts of the portfolio Build a confident, high-performing team with clear roles, expectations and development pathways Influence senior leaders, elected members and partners across the city and region The scale, complexity and visibility of this portfolio mean the role offers both challenge and genuine opportunity to leave a lasting legacy. What We're Looking For We are seeking a leader with a blend of professional credibility, strategic capability and emotional intelligence. You will bring: Full RICS membership and strong technical expertise across asset management, property management and development A track record of leading multi-disciplinary teams in complex organisations Experience delivering strategic change, service improvement and modernisation Strong financial literacy, including budget management, ROI analysis and value-for-money decision-making The ability to work confidently with senior officers, elected members and external partners. Excellent communication, negotiation and influencing skills A balanced approach, commercially minded, but with empathy for public sector values, culture and pace Political awareness and the ability to navigate sensitive environments A commitment to the Council's values: Proud, Fair, Ambitious This role will suit someone who thrives on complexity, enjoys building relationships, and can bring clarity, structure and momentum to a service undergoing transformation. The Package Senior Manager Grade SM3 Competitive salary aligned to senior leadership responsibilities Local Government Pension Scheme Generous annual leave entitlement Hybrid and flexible working A supportive, collaborative leadership environment The opportunity to shape the future of a major UK city Recruitment Timeline We will be conducting a three-week sourcing and engagement process , concluding on 7th April . A two-stage interview process which will take place on the 17th of April in person
We are currently seeking a proactive and dedicated 2x Housing Officer to join our team in South Devon . This is an excellent opportunity for someone passionate about delivering high-quality tenancy and estate management services while making a real difference in local communities. 2x Housing Officers - South Devon Hourly Rate: £18 - £25 per hour Location: South Devon - Hybrid working with regular on-site visits Contract: ASAP start for 1-2 months Hours: Full time In this role, you will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities. The Role You will lead a varied caseload and be responsible for: Managing a defined portfolio of properties, schemes, and estates, ensuring all services meet the needs of tenants and communities Responding to emergencies, including ASB incidents, domestic abuse, and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g., security measures, CCTV, emergency lock changes) Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers, and signposting to appropriate agencies Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications, and attending hearings when required Conducting inspections, new tenant visits, tenancy audits, void inspections, and follow-up tenancy support activities Addressing tenancy breaches promptly, agreeing corrective action plans, and taking enforcement action as necessary Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities, and support pathways Requirements Excellent communication, negotiation, and interpersonal skills Strong organisational capability, with the ability to prioritise workload and remain effective under pressure Ability to manage challenging situations and work confidently with tenants in complex circumstances Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding, and estate management Experience in tenancy management, housing advice, community engagement, or a similar housing role A full driving licence, and willingness to undergo a DBS check Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion
Apr 01, 2026
Contractor
We are currently seeking a proactive and dedicated 2x Housing Officer to join our team in South Devon . This is an excellent opportunity for someone passionate about delivering high-quality tenancy and estate management services while making a real difference in local communities. 2x Housing Officers - South Devon Hourly Rate: £18 - £25 per hour Location: South Devon - Hybrid working with regular on-site visits Contract: ASAP start for 1-2 months Hours: Full time In this role, you will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities. The Role You will lead a varied caseload and be responsible for: Managing a defined portfolio of properties, schemes, and estates, ensuring all services meet the needs of tenants and communities Responding to emergencies, including ASB incidents, domestic abuse, and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g., security measures, CCTV, emergency lock changes) Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers, and signposting to appropriate agencies Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications, and attending hearings when required Conducting inspections, new tenant visits, tenancy audits, void inspections, and follow-up tenancy support activities Addressing tenancy breaches promptly, agreeing corrective action plans, and taking enforcement action as necessary Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities, and support pathways Requirements Excellent communication, negotiation, and interpersonal skills Strong organisational capability, with the ability to prioritise workload and remain effective under pressure Ability to manage challenging situations and work confidently with tenants in complex circumstances Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding, and estate management Experience in tenancy management, housing advice, community engagement, or a similar housing role A full driving licence, and willingness to undergo a DBS check Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion
Elim Housing Association
Gloucester, Gloucestershire
Job Title: Supported Housing Officer Location: Matson Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Benefits: Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Values: Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C - Customers First - Customers are at the heart of our services and decision making. A - Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will. R - Results - We work hard and deliver great results for our customers and for Elim. E - Everyone's view matters - We listen to understand, improve and build our services S - Supportive - We tackle challenges head on and inspire each other to achieve our potential. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application, please contact HR. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Apr 01, 2026
Full time
Job Title: Supported Housing Officer Location: Matson Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Benefits: Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Values: Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C - Customers First - Customers are at the heart of our services and decision making. A - Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will. R - Results - We work hard and deliver great results for our customers and for Elim. E - Everyone's view matters - We listen to understand, improve and build our services S - Supportive - We tackle challenges head on and inspire each other to achieve our potential. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application, please contact HR. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Community and Neighbourhood Asset Surveyor This interim role will sit within the Property & Asset Management Team and be deployed to support the Transforming Neighbourhoods Programme by providing professional property and estate management input in relation to community and neighbourhood assets. The postholder will lead on the review, verification and assessment of council-owned and community assets across neighbourhoods in Thurrock, producing evidence-based estate intelligence and option appraisals to inform decisions on consolidation, community hub development, re-provision, retention or alternative use of assets. The role will work closely with Neighbourhoods, Communities and other internal stakeholders, while ensuring that asset-related decisions are underpinned by robust property analysis, value- for-money considerations and long-term estate sustainability. This is a time-limited, project-based role, hosted within the Property team to ensure appropriate professional oversight and governance. Key Service Accountabilities Community and Neighbourhood Asset Surveyor Asset Review, Verification and Assessment Community and Neighbourhood Asset Surveyor 1. Lead on the review and verification of community and neighbourhood assets within designated areas, including buildings, land and community facilities. 2. Assess asset ownership, tenure, occupation, legal status, condition, suitability and current use. 3. Review and validate existing asset data, including condition surveys, building information and freehold / leasehold records, ensuring accuracy and consistency across council systems. 4. Undertake site inspections and low-level condition and suitability assessments to inform strategic decision-making. 5. Analyse occupancy, service usage and operational cost information to identify under-utilisation, duplication or inefficiencies within the community estate. 6. Identify assets with potential for consolidation into community hubs, co-location or alternative service delivery models. Strategic Analysis and Option Appraisal 7. Prepare clear, evidence-based option appraisals for individual assets and groups of assets, setting out risks, costs, dependencies and strategic implications. 8. Provide professional property advice to support decisions on retention, consolidation, re-provision, community use or disposal of assets. 9. Contribute to wider estate strategies, including asset rationalisation, community asset transfer considerations and alignment with the Asset Disposal Programme. Cross-Team Working and Engagement 10. Work collaboratively with Neighbourhoods, Communities, Finance, Legal and FM colleagues to ensure property considerations are fully integrated into service-led proposals. 11. Engage with frontline staff, service teams and community representatives to understand how assets are currently used, ensuring engagement is information-gathering only and does not commit the Council to specific outcomes. 12.Community and Neighbourhood Asset Surveyor Support programme and project governance arrangements by providing timely, professional property input. Reporting and Governance 13.Community and Neighbourhood Asset Surveyor Produce reports, dashboards and briefings for senior officers and, where required, elected Members. 14. Ensure all work is undertaken in accordance with Council policies, statutory requirements and best practice in public sector estate management.
Apr 01, 2026
Contractor
Community and Neighbourhood Asset Surveyor This interim role will sit within the Property & Asset Management Team and be deployed to support the Transforming Neighbourhoods Programme by providing professional property and estate management input in relation to community and neighbourhood assets. The postholder will lead on the review, verification and assessment of council-owned and community assets across neighbourhoods in Thurrock, producing evidence-based estate intelligence and option appraisals to inform decisions on consolidation, community hub development, re-provision, retention or alternative use of assets. The role will work closely with Neighbourhoods, Communities and other internal stakeholders, while ensuring that asset-related decisions are underpinned by robust property analysis, value- for-money considerations and long-term estate sustainability. This is a time-limited, project-based role, hosted within the Property team to ensure appropriate professional oversight and governance. Key Service Accountabilities Community and Neighbourhood Asset Surveyor Asset Review, Verification and Assessment Community and Neighbourhood Asset Surveyor 1. Lead on the review and verification of community and neighbourhood assets within designated areas, including buildings, land and community facilities. 2. Assess asset ownership, tenure, occupation, legal status, condition, suitability and current use. 3. Review and validate existing asset data, including condition surveys, building information and freehold / leasehold records, ensuring accuracy and consistency across council systems. 4. Undertake site inspections and low-level condition and suitability assessments to inform strategic decision-making. 5. Analyse occupancy, service usage and operational cost information to identify under-utilisation, duplication or inefficiencies within the community estate. 6. Identify assets with potential for consolidation into community hubs, co-location or alternative service delivery models. Strategic Analysis and Option Appraisal 7. Prepare clear, evidence-based option appraisals for individual assets and groups of assets, setting out risks, costs, dependencies and strategic implications. 8. Provide professional property advice to support decisions on retention, consolidation, re-provision, community use or disposal of assets. 9. Contribute to wider estate strategies, including asset rationalisation, community asset transfer considerations and alignment with the Asset Disposal Programme. Cross-Team Working and Engagement 10. Work collaboratively with Neighbourhoods, Communities, Finance, Legal and FM colleagues to ensure property considerations are fully integrated into service-led proposals. 11. Engage with frontline staff, service teams and community representatives to understand how assets are currently used, ensuring engagement is information-gathering only and does not commit the Council to specific outcomes. 12.Community and Neighbourhood Asset Surveyor Support programme and project governance arrangements by providing timely, professional property input. Reporting and Governance 13.Community and Neighbourhood Asset Surveyor Produce reports, dashboards and briefings for senior officers and, where required, elected Members. 14. Ensure all work is undertaken in accordance with Council policies, statutory requirements and best practice in public sector estate management.
Role Purpose: Neighbourhood housing officer Neighbourhood housing officer Camdens role as a landlord is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camdens homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. Neighbourhood housing officer We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of peoples lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities. The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in residents demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service. The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload. Technical Knowledge and Experience: Neighbourhood housing officer Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions; Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery; Ability to understand patterns of resident demands and provide a flexible approach according to individual needs; Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example: Money, Debt and budgeting; Resolving disputes; Tenancy law; Housing Options. Employment and skills
Apr 01, 2026
Contractor
Role Purpose: Neighbourhood housing officer Neighbourhood housing officer Camdens role as a landlord is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camdens homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. Neighbourhood housing officer We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of peoples lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities. The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in residents demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service. The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload. Technical Knowledge and Experience: Neighbourhood housing officer Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions; Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery; Ability to understand patterns of resident demands and provide a flexible approach according to individual needs; Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example: Money, Debt and budgeting; Resolving disputes; Tenancy law; Housing Options. Employment and skills
Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance. People management and motivation Housing Officer Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions. Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally. Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents. Financial Management Housing Officer To monitor and control the teams budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders. Team working and communication Housing Officer Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council. To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services. Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service. Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary. Customer focus Housing Officer Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved. Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary. Housing Management Housing Officer Ensure that staff are swift and thorough in enforcement of provisions of the Councils tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service. Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood. Anti-Social Behaviour Housing Officer To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues. Vulnerability Housing Officer To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements. Stakeholder management Housing Officer To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholders role in influencing how they undertake their functions in the area. Key relationships will be as follows: Tenants and Residents Associations Ward Councillors, MPs Other Council Services Police Third sector groups Equality and diversity Housing Officer Be responsible for the implementation and monitoring of the Councils strategies and policies relating to equality and diversity. Health and Safety Housing Officer To ensure that the requirements of all relevant Health and Safety legislation, including risk assessments, and that Redbridge's relevant policies are fully observed by staff. General Housing Officer To exercise a high level of independent responsibility, working with agencies and partners in a way that brings about strategic change and that addresses the corporate aims of the council and objectives of the department. The post holder will undertake any task commensurate with the duties of a Senior Resident Services Officer. These duties might change from time to time.
Apr 01, 2026
Contractor
Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance. People management and motivation Housing Officer Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions. Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally. Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents. Financial Management Housing Officer To monitor and control the teams budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders. Team working and communication Housing Officer Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council. To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services. Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service. Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary. Customer focus Housing Officer Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved. Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary. Housing Management Housing Officer Ensure that staff are swift and thorough in enforcement of provisions of the Councils tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service. Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood. Anti-Social Behaviour Housing Officer To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues. Vulnerability Housing Officer To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements. Stakeholder management Housing Officer To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholders role in influencing how they undertake their functions in the area. Key relationships will be as follows: Tenants and Residents Associations Ward Councillors, MPs Other Council Services Police Third sector groups Equality and diversity Housing Officer Be responsible for the implementation and monitoring of the Councils strategies and policies relating to equality and diversity. Health and Safety Housing Officer To ensure that the requirements of all relevant Health and Safety legislation, including risk assessments, and that Redbridge's relevant policies are fully observed by staff. General Housing Officer To exercise a high level of independent responsibility, working with agencies and partners in a way that brings about strategic change and that addresses the corporate aims of the council and objectives of the department. The post holder will undertake any task commensurate with the duties of a Senior Resident Services Officer. These duties might change from time to time.
Purpose of the Job Tenancy Enforcement Officer To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing land. Ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment through the enforcement of tenancy conditions and a robust response to anti social behaviour. To meet and attempt to exceed personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Councils corporate and performance standards including its visions and values. To ensure that all duties and activities are undertaken within the standards, processes and procedures set by department, council or governing bodies. To be accountable to a Team Leader for: Main Duties - Tenancy Enforcement Officer To raise the profile and visibility of the Council by: The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. 2. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. 3. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. 4. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained 5. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. 6. Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team. 7. To refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties. 8. Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues. 9. Maintain regular contact with agencies and partners to create safer and stronger communities. To ensure that prompt & appropriate tenancy enforcement action is taken for example the service of Fixed Penalty Notices. To have in depth knowledge on tenure rights, legislation and the legal processes when dealing with standard and more complex tenancy changes. General Duties: Tenancy Enforcement Officer 1. To meet with residents in their homes or at other local venues e.g. surgeries. 2. To deal with breaches of conditions of tenancy, e.g. nuisance and anti social behaviour, hate crime, domestic violence and enviro crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure. 3. To work closely with partners and agencies specifically in regard to safeguarding the welfare and interests of children and young people in the prevention of homelessness by early intervention. 4. To initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non rent related tenancy conditions. 5. To provide performance information and other statistical data as required for management and other purposes 6. To provide cover within the service and assist in the training of other members of the team. 7. To respond to Members, residents and customers on enquiries and complaints including drafting reports as required. 8. To undertake any other duties or work appropriate to the level of the post to ensure the effective operation of the services including supporting a response to out of hour emergencies as required. 9 . Carry out all duties with due regard to the provisions of health and safetylegislation (including identifying cases for the Cautionary Contacts list) and the Councils Equal Opportunities and Customer Care policies and the New Technology Agreement. Tenancy Enforcement Officer
Apr 01, 2026
Contractor
Purpose of the Job Tenancy Enforcement Officer To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing land. Ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment through the enforcement of tenancy conditions and a robust response to anti social behaviour. To meet and attempt to exceed personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Councils corporate and performance standards including its visions and values. To ensure that all duties and activities are undertaken within the standards, processes and procedures set by department, council or governing bodies. To be accountable to a Team Leader for: Main Duties - Tenancy Enforcement Officer To raise the profile and visibility of the Council by: The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. 2. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. 3. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. 4. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained 5. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. 6. Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team. 7. To refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties. 8. Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues. 9. Maintain regular contact with agencies and partners to create safer and stronger communities. To ensure that prompt & appropriate tenancy enforcement action is taken for example the service of Fixed Penalty Notices. To have in depth knowledge on tenure rights, legislation and the legal processes when dealing with standard and more complex tenancy changes. General Duties: Tenancy Enforcement Officer 1. To meet with residents in their homes or at other local venues e.g. surgeries. 2. To deal with breaches of conditions of tenancy, e.g. nuisance and anti social behaviour, hate crime, domestic violence and enviro crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure. 3. To work closely with partners and agencies specifically in regard to safeguarding the welfare and interests of children and young people in the prevention of homelessness by early intervention. 4. To initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non rent related tenancy conditions. 5. To provide performance information and other statistical data as required for management and other purposes 6. To provide cover within the service and assist in the training of other members of the team. 7. To respond to Members, residents and customers on enquiries and complaints including drafting reports as required. 8. To undertake any other duties or work appropriate to the level of the post to ensure the effective operation of the services including supporting a response to out of hour emergencies as required. 9 . Carry out all duties with due regard to the provisions of health and safetylegislation (including identifying cases for the Cautionary Contacts list) and the Councils Equal Opportunities and Customer Care policies and the New Technology Agreement. Tenancy Enforcement Officer
Senior Housing Officer - Housing Location: 152 Broadmead Road, Woodford Green, IG8 0AG Contract: Temporary (16 Weeks) Start Date: 20 April 2026 Hours: 36 hours per week (Full-time in the office initially) Rate: £18.85 per hour (PAYE) IR35 Status: Inside About the Role Redbridge Council is seeking an experienced and motivated Senior Housing Officer to join the Housing team on a temporary basis. You will manage a team of Housing Officers, acting as neighbourhood champions and ensuring excellent customer access to services. This is a hands-on leadership role requiring a strong focus on performance management, resident engagement, and collaborative working with internal and external partners. Please note: The successful candidate will be required to work in the office every day initially . Key Responsibilities Lead, motivate, and develop a team of Housing Officers Monitor and control team budgets in line with financial regulations Work strategically with other departments to support neighbourhood plans Collaborate with asset management on investment programmes covering major works, fire safety, and decent homes Embed a strong culture of customer focus, ensuring service standards are met Oversee case management for nuisance and anti-social behaviour Support front-line officers in addressing vulnerability and signposting residents to appropriate services Build positive relationships with residents, councillors, MPs, police, and third-sector partners Ensure compliance with equality, diversity, and health and safety policies About You Essential Skills & Experience: Proven experience in housing management, including team leadership Strong performance management and people development skills Ability to manage budgets and resources effectively Excellent communication and stakeholder management skills Experience in enforcing tenancy agreements and leasehold covenants Knowledge of anti-social behaviour case management Understanding of vulnerability issues and signposting Ability to work collaboratively across departments and with external partners Qualifications: Relevant housing or management qualification desirable but not essential Candidate Requirements Required Documents at Submission: Proof of eligibility to work in the UK Confidentiality Agreement Supporting Documents on Offer Acceptance: Criminal Convictions Declaration Contract / Key Information Document 3 Years of References / Work History Interview Details Target Interview Date: 13 April 2026 (On-site) Interview Location: Woodford Green, IG8 0AG Interview Process: A single-stage, informal interview lasting approximately 30 minutes. Questions will be asked to assess your experience, knowledge, and suitability for the role.
Apr 01, 2026
Seasonal
Senior Housing Officer - Housing Location: 152 Broadmead Road, Woodford Green, IG8 0AG Contract: Temporary (16 Weeks) Start Date: 20 April 2026 Hours: 36 hours per week (Full-time in the office initially) Rate: £18.85 per hour (PAYE) IR35 Status: Inside About the Role Redbridge Council is seeking an experienced and motivated Senior Housing Officer to join the Housing team on a temporary basis. You will manage a team of Housing Officers, acting as neighbourhood champions and ensuring excellent customer access to services. This is a hands-on leadership role requiring a strong focus on performance management, resident engagement, and collaborative working with internal and external partners. Please note: The successful candidate will be required to work in the office every day initially . Key Responsibilities Lead, motivate, and develop a team of Housing Officers Monitor and control team budgets in line with financial regulations Work strategically with other departments to support neighbourhood plans Collaborate with asset management on investment programmes covering major works, fire safety, and decent homes Embed a strong culture of customer focus, ensuring service standards are met Oversee case management for nuisance and anti-social behaviour Support front-line officers in addressing vulnerability and signposting residents to appropriate services Build positive relationships with residents, councillors, MPs, police, and third-sector partners Ensure compliance with equality, diversity, and health and safety policies About You Essential Skills & Experience: Proven experience in housing management, including team leadership Strong performance management and people development skills Ability to manage budgets and resources effectively Excellent communication and stakeholder management skills Experience in enforcing tenancy agreements and leasehold covenants Knowledge of anti-social behaviour case management Understanding of vulnerability issues and signposting Ability to work collaboratively across departments and with external partners Qualifications: Relevant housing or management qualification desirable but not essential Candidate Requirements Required Documents at Submission: Proof of eligibility to work in the UK Confidentiality Agreement Supporting Documents on Offer Acceptance: Criminal Convictions Declaration Contract / Key Information Document 3 Years of References / Work History Interview Details Target Interview Date: 13 April 2026 (On-site) Interview Location: Woodford Green, IG8 0AG Interview Process: A single-stage, informal interview lasting approximately 30 minutes. Questions will be asked to assess your experience, knowledge, and suitability for the role.
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Mar 20, 2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 11, 2026
Full time
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 10, 2026
Full time
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Mar 04, 2026
Full time
Spencer Clarke Group are seeking a Senior Neighbourhood Officer for a Local Authority Client in Berkshire. In this role, you will lead the JEH team to deliver excellent housing services and support residents. Duties: Manage tenancies, estates, and anti-social behaviour issues. Oversee voids, maintenance, and compliance with safety regulations. Engage with residents and respond to complaints or enquiries. Monitor budgets and report on housing performance. Qualifications and Experience: The successful candidate will have the following skills / experience: Significant experience in housing management roles. Experience managing workloads and working collaboratively. Knowledge of tenancy, arrears, and anti-social behaviour management. Experience working with partners, community groups, or external agencies. What's on offer: Salary: 26ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Go back Derbyshire Community Health Services NHSFT Chief Executive Officer The closing date is 11 March 2026 Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community health services in the country, serving a population of more than 1.1 million people across Derbyshire and Derby. We are proud to be a segment 1 organisation in the NHS Oversight Framework, reflecting our strong performance and high degree of autonomy, and to have achieved green status in our recent Provider Capability Assessment. We were rated outstanding by the Care Quality Commission and continue to be recognised nationally for our culture, quality of care and staff experience. Following the decision of our previous chief executive to step down after 13 years, we appointed an interim chief executive from within our existing executive team to provide continuity and stability through a period of significant national challenge. Over the past 18 months, we've continued to perform strongly, maintaining financial balance, delivering high levels of activity and strengthening our role as a key partner within the Joined Up Care Derbyshire Integrated Care System. In the most recent reporting year we achieved a £3.26 m surplus, delivered 98 % of planned activity, and sustained excellent staff survey results, retaining our position as one of the highest performing community providers in the country. We have continued to invest in our people, modernise our services and play a leading role in shaping the future of community based care across Derbyshire. To arrange an informal discussion with Julie Houlder, Trust Chair please contact Mel Curd, Associate Director of Corporate Governance on . Main duties of the job You will provide visible, values led leadership to an organisation that is performing well, with a clear strategic direction and a deeply committed workforce. You will work closely with the Board, executive team and system partners to sustain high quality care, deliver financial sustainability and continue to develop integrated, neighbourhood based models of care aligned to the NHS long term vision. You will be accountable for the overall leadership and performance of the Trust, ensuring robust governance, strong financial management and a culture where people feel supported, included and able to do their best work. You will represent DCHS across the Derbyshire system and beyond, strengthening partnerships with NHS organisations, local authorities, the voluntary and community sector and wider stakeholders. We are looking for a leader who is credible, collaborative and grounded in NHS values. You will bring a strong understanding of the health and care system, evidence of developing Neighbourhood operating models, experience of leading complex organisations and the emotional intelligence to lead with compassion through a challenging and changing environment. Above all, you will share our commitment to putting people at the centre - our patients, our communities and our colleagues. This is an opportunity to lead a high performing, well regarded community trust at a time of stability, confidence and opportunity - helping to shape the future of health and care in Derbyshire. About us Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire. We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations. Job responsibilities PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Please attach a CV and covering letter outlining how you meet the requirements of this role, rather than completing the supporting statement section. Person Specification Training & Qualifications Evidence of ongoing professional development in leadership Knowledge & Skills Excellent communication skills, both verbal and written, alongside strong analytical abilities Ability to bring out the best in people and foster a proactive organisational culture Experience Significant and successful recent experience at board level within a complex organisation that provides a variety of related services Experience as an inclusive manager who has built and supported high performing, cohesive teams based on trust and accountability Strong record of effective partnership and system working, with clear evidence of delivering innovation across organisational boundaries Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Derbyshire Community Health Services NHSFT Address Ash Green Learning Disability Centre - Trust Headquarters
Feb 28, 2026
Full time
Go back Derbyshire Community Health Services NHSFT Chief Executive Officer The closing date is 11 March 2026 Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community health services in the country, serving a population of more than 1.1 million people across Derbyshire and Derby. We are proud to be a segment 1 organisation in the NHS Oversight Framework, reflecting our strong performance and high degree of autonomy, and to have achieved green status in our recent Provider Capability Assessment. We were rated outstanding by the Care Quality Commission and continue to be recognised nationally for our culture, quality of care and staff experience. Following the decision of our previous chief executive to step down after 13 years, we appointed an interim chief executive from within our existing executive team to provide continuity and stability through a period of significant national challenge. Over the past 18 months, we've continued to perform strongly, maintaining financial balance, delivering high levels of activity and strengthening our role as a key partner within the Joined Up Care Derbyshire Integrated Care System. In the most recent reporting year we achieved a £3.26 m surplus, delivered 98 % of planned activity, and sustained excellent staff survey results, retaining our position as one of the highest performing community providers in the country. We have continued to invest in our people, modernise our services and play a leading role in shaping the future of community based care across Derbyshire. To arrange an informal discussion with Julie Houlder, Trust Chair please contact Mel Curd, Associate Director of Corporate Governance on . Main duties of the job You will provide visible, values led leadership to an organisation that is performing well, with a clear strategic direction and a deeply committed workforce. You will work closely with the Board, executive team and system partners to sustain high quality care, deliver financial sustainability and continue to develop integrated, neighbourhood based models of care aligned to the NHS long term vision. You will be accountable for the overall leadership and performance of the Trust, ensuring robust governance, strong financial management and a culture where people feel supported, included and able to do their best work. You will represent DCHS across the Derbyshire system and beyond, strengthening partnerships with NHS organisations, local authorities, the voluntary and community sector and wider stakeholders. We are looking for a leader who is credible, collaborative and grounded in NHS values. You will bring a strong understanding of the health and care system, evidence of developing Neighbourhood operating models, experience of leading complex organisations and the emotional intelligence to lead with compassion through a challenging and changing environment. Above all, you will share our commitment to putting people at the centre - our patients, our communities and our colleagues. This is an opportunity to lead a high performing, well regarded community trust at a time of stability, confidence and opportunity - helping to shape the future of health and care in Derbyshire. About us Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire. We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations. Job responsibilities PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account. Please attach a CV and covering letter outlining how you meet the requirements of this role, rather than completing the supporting statement section. Person Specification Training & Qualifications Evidence of ongoing professional development in leadership Knowledge & Skills Excellent communication skills, both verbal and written, alongside strong analytical abilities Ability to bring out the best in people and foster a proactive organisational culture Experience Significant and successful recent experience at board level within a complex organisation that provides a variety of related services Experience as an inclusive manager who has built and supported high performing, cohesive teams based on trust and accountability Strong record of effective partnership and system working, with clear evidence of delivering innovation across organisational boundaries Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Derbyshire Community Health Services NHSFT Address Ash Green Learning Disability Centre - Trust Headquarters
