Principal Policy Officer - 6 Month Contract (£55/h) 1 day per month office presence Immediate start We are seeking an experiencedPrincipal Policy Officerfor a6 month assignmentpaying£55 per hour. The ideal candidate will have: Proven experience in5 Year Housing Land Supply Strong policy writing and evidence base experience Ability to lead workstreams with minimal supervision Confidence operating at Principal Officer level in a Local Authority A background in spatial planning and strategic policy formulation Whether you're an experienced officer, a seasoned manager, or a specialist consultant, we'd love to hear from you. At the Oyster Partnership, we recruit across all levels of planning policy, offering contracts of up to 12 months with competitive rates ranging from £40/h to £85/h. The work could be across - LP /Neighbourhood Planning / Design Codes / Employment Viability / Affordable Housing etc If you'd like to be considered for current or upcoming policy roles, please send us your CV. Prefer an informal chat first? Feel free to email or call We would like to attract talent from all corners of the Planning world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Apr 09, 2026
Full time
Principal Policy Officer - 6 Month Contract (£55/h) 1 day per month office presence Immediate start We are seeking an experiencedPrincipal Policy Officerfor a6 month assignmentpaying£55 per hour. The ideal candidate will have: Proven experience in5 Year Housing Land Supply Strong policy writing and evidence base experience Ability to lead workstreams with minimal supervision Confidence operating at Principal Officer level in a Local Authority A background in spatial planning and strategic policy formulation Whether you're an experienced officer, a seasoned manager, or a specialist consultant, we'd love to hear from you. At the Oyster Partnership, we recruit across all levels of planning policy, offering contracts of up to 12 months with competitive rates ranging from £40/h to £85/h. The work could be across - LP /Neighbourhood Planning / Design Codes / Employment Viability / Affordable Housing etc If you'd like to be considered for current or upcoming policy roles, please send us your CV. Prefer an informal chat first? Feel free to email or call We would like to attract talent from all corners of the Planning world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 08, 2026
Full time
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
I am recruiting on behalf of my client for a Neighbourhood Officer to provide temporary cover until the end of April. This is an important role within the housing team, supporting tenants and delivering a high standard of tenancy and estate management. The role involves managing allocations and lettings, supporting tenants with a range of housing-related issues, and responding to reports of anti-social behaviour in line with policy. You will work with residents, partner agencies and internal teams to ensure safe, sustainable neighbourhoods and positive customer experiences. Regular travel is required to carry out visits, inspections and meetings, so a driving licence and your own vehicle are essential. Mileage expenses will be paid. Key responsibilities include: • Managing tenancies, allocations and mutual exchanges • Handling anti-social behaviour cases • Working collaboratively with external agencies and internal teams • Carrying out home visits, inspections and case management • Providing tenants with basic welfare guidance and signposting • Ensuring accurate records are maintained in line with policy and legislationThis role would suit someone with experience in housing, neighbourhood management, community roles, or a similar customer-focused position. You will need to be confident communicating with tenants and partner organisations, able to manage your own caseload, and comfortable working independently. If you would like to be considered or would like more information, please get in touch with Emily at Pure.
Apr 08, 2026
Seasonal
I am recruiting on behalf of my client for a Neighbourhood Officer to provide temporary cover until the end of April. This is an important role within the housing team, supporting tenants and delivering a high standard of tenancy and estate management. The role involves managing allocations and lettings, supporting tenants with a range of housing-related issues, and responding to reports of anti-social behaviour in line with policy. You will work with residents, partner agencies and internal teams to ensure safe, sustainable neighbourhoods and positive customer experiences. Regular travel is required to carry out visits, inspections and meetings, so a driving licence and your own vehicle are essential. Mileage expenses will be paid. Key responsibilities include: • Managing tenancies, allocations and mutual exchanges • Handling anti-social behaviour cases • Working collaboratively with external agencies and internal teams • Carrying out home visits, inspections and case management • Providing tenants with basic welfare guidance and signposting • Ensuring accurate records are maintained in line with policy and legislationThis role would suit someone with experience in housing, neighbourhood management, community roles, or a similar customer-focused position. You will need to be confident communicating with tenants and partner organisations, able to manage your own caseload, and comfortable working independently. If you would like to be considered or would like more information, please get in touch with Emily at Pure.
Job Title: Area Housing Manager (Temporary) Location: Exeter / Plymouth (Hybrid working with regular travel across the Plymouth area) Salary: £54,410.72 per annum (pro rata) Hours: 37 hours per week, Monday to Friday Contract: Temporary - until end of May 2026 Start Date: ASAP The Role We are currently recruiting for a Temporary Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across a diverse portfolio of approximately 5,500 general needs homes. Reporting to the Operations Manager - Neighbourhoods, you will lead and manage a team of Housing Officers across the Plymouth region. You will work collaboratively with internal teams, local authorities, and partner agencies to sustain tenancies, manage risk, and improve outcomes for customers and communities. This is a hybrid role, primarily based in Exeter, with regular travel required across the Plymouth area. Key Responsibilities Lead, manage, and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services Provide visible and proactive leadership, fostering a high-performance culture and supporting continuous staff development Oversee tenancy management, including handling tenancy breaches (non-income and anti-social behaviour), safeguarding concerns, hoarding, domestic abuse, tenancy fraud, and unacceptable behaviour Manage risk effectively, ensuring compliance with internal controls, policies, and legal requirements Handle customer complaints within agreed timescales, identifying trends and implementing service improvements Work collaboratively with internal specialists and external partners to reduce tenancy failure and promote sustainable communities Build and maintain strong relationships with local authorities, elected members, and partner organisations Use customer feedback, performance data, and insights to inform service delivery and drive continuous improvement Ensure fire safety and property compliance actions are effectively managed across all schemes Contribute to policy development, service improvements, and wider neighbourhood objectives Operate in line with housing legislation, equality, diversity and inclusion standards, human rights requirements, and GDPR About You To be successful in this role, you will have: Significant experience leading or managing teams within social housing or a related sector Strong knowledge of tenancy and housing management, including handling tenancy breaches and customer engagement Proven experience in driving performance improvements, managing change, and delivering service enhancements Confidence in analysing performance data, reports, and KPIs A solid understanding of housing regulation, landlord and tenant law, and best practice Excellent stakeholder management skills, with the ability to build effective relationships internally and externally A full UK driving licence and access to a vehicle Additional Information DBS Requirement: Basic DBS check required We are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment. Appointment will be subject to a satisfactory Disclosure and Barring Service check.
Apr 08, 2026
Full time
Job Title: Area Housing Manager (Temporary) Location: Exeter / Plymouth (Hybrid working with regular travel across the Plymouth area) Salary: £54,410.72 per annum (pro rata) Hours: 37 hours per week, Monday to Friday Contract: Temporary - until end of May 2026 Start Date: ASAP The Role We are currently recruiting for a Temporary Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across a diverse portfolio of approximately 5,500 general needs homes. Reporting to the Operations Manager - Neighbourhoods, you will lead and manage a team of Housing Officers across the Plymouth region. You will work collaboratively with internal teams, local authorities, and partner agencies to sustain tenancies, manage risk, and improve outcomes for customers and communities. This is a hybrid role, primarily based in Exeter, with regular travel required across the Plymouth area. Key Responsibilities Lead, manage, and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services Provide visible and proactive leadership, fostering a high-performance culture and supporting continuous staff development Oversee tenancy management, including handling tenancy breaches (non-income and anti-social behaviour), safeguarding concerns, hoarding, domestic abuse, tenancy fraud, and unacceptable behaviour Manage risk effectively, ensuring compliance with internal controls, policies, and legal requirements Handle customer complaints within agreed timescales, identifying trends and implementing service improvements Work collaboratively with internal specialists and external partners to reduce tenancy failure and promote sustainable communities Build and maintain strong relationships with local authorities, elected members, and partner organisations Use customer feedback, performance data, and insights to inform service delivery and drive continuous improvement Ensure fire safety and property compliance actions are effectively managed across all schemes Contribute to policy development, service improvements, and wider neighbourhood objectives Operate in line with housing legislation, equality, diversity and inclusion standards, human rights requirements, and GDPR About You To be successful in this role, you will have: Significant experience leading or managing teams within social housing or a related sector Strong knowledge of tenancy and housing management, including handling tenancy breaches and customer engagement Proven experience in driving performance improvements, managing change, and delivering service enhancements Confidence in analysing performance data, reports, and KPIs A solid understanding of housing regulation, landlord and tenant law, and best practice Excellent stakeholder management skills, with the ability to build effective relationships internally and externally A full UK driving licence and access to a vehicle Additional Information DBS Requirement: Basic DBS check required We are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment. Appointment will be subject to a satisfactory Disclosure and Barring Service check.
JOB DESCRIPTION Help us create safe, thriving communities for our residents. We have a new opportunity for a Safe Neighbourhoods Officer at join the team at The Guinness Partnership. This is a full-time permanent position, with an agile workstyle that offers a flexible and collaborative way of working, designed to best support our residents click apply for full job details
Apr 08, 2026
Full time
JOB DESCRIPTION Help us create safe, thriving communities for our residents. We have a new opportunity for a Safe Neighbourhoods Officer at join the team at The Guinness Partnership. This is a full-time permanent position, with an agile workstyle that offers a flexible and collaborative way of working, designed to best support our residents click apply for full job details
Neighbourhood Officer - East London Rate: 25.53 - 27.12 ph (Umbrella). PAYE options also available Hybrid - mix of office / home / resident visits working We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Must be a driver and have access to a vehicle Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 07, 2026
Contractor
Neighbourhood Officer - East London Rate: 25.53 - 27.12 ph (Umbrella). PAYE options also available Hybrid - mix of office / home / resident visits working We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Must be a driver and have access to a vehicle Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Tenancy Specialist Manager North London 20.67 per hour (PAYE) About the Role: We are seeking an experienced Tenancy Specialist to provide expert support in tenancy fraud, anti-social behaviour (ASB), domestic abuse, and legal enforcement across North London. You will manage complex cases, work closely with field-based teams, and ensure effective investigation and enforcement action. Key Responsibilities: Investigate and manage tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases. Lead ASB case management, directing investigations and enforcement actions. Prepare legal files and manage legal action for tenancy enforcement, including court representation. Collaborate with neighbourhood response officers, police, solicitors, and external agencies to gather evidence and ensure coordinated responses. Support victims of domestic abuse and manage complex tenancy cases, such as successions and end-of-tenancy reviews. Experience & Skills: Strong knowledge of housing law, tenancy fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, case management, and court representation. Excellent communication, problem-solving, and stakeholder liaison skills. Ability to travel regionally and work flexibly, including early mornings or evenings. Desirable: Counter Fraud Specialist qualification or BTEC in Community Safety. Why Apply? Opportunity to make a real impact in housing compliance and tenant support. Collaborative and supportive team environment. Competitive PAYE rate of 20.67 per hour. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects.
Apr 07, 2026
Contractor
Tenancy Specialist Manager North London 20.67 per hour (PAYE) About the Role: We are seeking an experienced Tenancy Specialist to provide expert support in tenancy fraud, anti-social behaviour (ASB), domestic abuse, and legal enforcement across North London. You will manage complex cases, work closely with field-based teams, and ensure effective investigation and enforcement action. Key Responsibilities: Investigate and manage tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases. Lead ASB case management, directing investigations and enforcement actions. Prepare legal files and manage legal action for tenancy enforcement, including court representation. Collaborate with neighbourhood response officers, police, solicitors, and external agencies to gather evidence and ensure coordinated responses. Support victims of domestic abuse and manage complex tenancy cases, such as successions and end-of-tenancy reviews. Experience & Skills: Strong knowledge of housing law, tenancy fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, case management, and court representation. Excellent communication, problem-solving, and stakeholder liaison skills. Ability to travel regionally and work flexibly, including early mornings or evenings. Desirable: Counter Fraud Specialist qualification or BTEC in Community Safety. Why Apply? Opportunity to make a real impact in housing compliance and tenant support. Collaborative and supportive team environment. Competitive PAYE rate of 20.67 per hour. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects.
We are looking for Housing Officers' with experience in all areas, especially Homelessness Prevention, Tenancy Sustainment, Neighbourhood Housing and Repairs. The duties include: 1. Assessments and managing complex cases. 2. Delivering a high and friendly standard of work to all clients. 3. Visiting client sites. 4. Working with internal and external multi-agencies. Please feel free to apply to this advert or contact Jade at Social Care Locums for more information.
Apr 07, 2026
Seasonal
We are looking for Housing Officers' with experience in all areas, especially Homelessness Prevention, Tenancy Sustainment, Neighbourhood Housing and Repairs. The duties include: 1. Assessments and managing complex cases. 2. Delivering a high and friendly standard of work to all clients. 3. Visiting client sites. 4. Working with internal and external multi-agencies. Please feel free to apply to this advert or contact Jade at Social Care Locums for more information.
Hours of Work:35Hours Contract: 1 year FTC Closing date:Friday 10thApril2026 Interviews:Friday 17thApril 2026 At MSVHousingwerecommitted to making sure our customers have good-quality, safe homes, and ourTrainee Neighbourhood Officersarekey to making this happen. We are looking to recruit an enthusiastic individual with strong people and communication skills to join our established team click apply for full job details
Apr 07, 2026
Full time
Hours of Work:35Hours Contract: 1 year FTC Closing date:Friday 10thApril2026 Interviews:Friday 17thApril 2026 At MSVHousingwerecommitted to making sure our customers have good-quality, safe homes, and ourTrainee Neighbourhood Officersarekey to making this happen. We are looking to recruit an enthusiastic individual with strong people and communication skills to join our established team click apply for full job details
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti-social behaviour through decisive case management and partnership working. Ensuring responsive, victim-centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi-agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working. Excellent communication, influencing, and relationship-building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community-focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Apr 07, 2026
Seasonal
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti-social behaviour through decisive case management and partnership working. Ensuring responsive, victim-centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi-agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working. Excellent communication, influencing, and relationship-building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community-focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Location: Wrexham Salary: £27K per Year Contract: Permanent Type: Full Time Reference: SMTLO_ Posted: March 9, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Apr 07, 2026
Full time
Location: Wrexham Salary: £27K per Year Contract: Permanent Type: Full Time Reference: SMTLO_ Posted: March 9, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
At The Guinness Partnership, our Housing & Neighbourhood Teams play a crucial role in safeguarding our communities and supporting our social purpose: providing safe, high-quality homes and delivering essential housing services to the people who need them most. We are currently recruiting for a full-time Housing & Neighbourhood Officer on a 12-month fixed-term contract to support our communities acr click apply for full job details
Apr 07, 2026
Contractor
At The Guinness Partnership, our Housing & Neighbourhood Teams play a crucial role in safeguarding our communities and supporting our social purpose: providing safe, high-quality homes and delivering essential housing services to the people who need them most. We are currently recruiting for a full-time Housing & Neighbourhood Officer on a 12-month fixed-term contract to support our communities acr click apply for full job details
ENGAGEMENT AND COMMUNITIES OFFICER 37 hours per week, based in Preston £30,500 per annum As an Engagement and Communities Officer, you will work out and about in our communities, engaging with tenants and residents to help us understand local priorities and create community development programmes and activities to help address local issues and create neighbourhoods where people feel proud to live click apply for full job details
Apr 04, 2026
Full time
ENGAGEMENT AND COMMUNITIES OFFICER 37 hours per week, based in Preston £30,500 per annum As an Engagement and Communities Officer, you will work out and about in our communities, engaging with tenants and residents to help us understand local priorities and create community development programmes and activities to help address local issues and create neighbourhoods where people feel proud to live click apply for full job details
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Apr 02, 2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-
Apr 02, 2026
Full time
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements.If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.You'll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do . We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti-Social Behaviour, ASB Management, Community SafetyREF-
Apr 01, 2026
Full time
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.You'll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.Sometimes things don't always go to plan, so you'll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.You'll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements.If you're still developing in some areas, we'll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.You'll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You'll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you'd be willing to work towards it. You'll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you'll be travelling across our Accent sites and estates, you'll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future We've got big ambitions and we're looking for people who want to grow with us. Here, you'll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.And because we believe great work deserves great rewards, here's what you can look forward to: Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further. Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance. Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we'll help you grow and succeed. This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do . We're Committed to Inclusion We believe diversity makes us stronger and we're committed to creating a place where everyone feels valued, respected, and able to thrive.Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we'll make it happen.Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti-Social Behaviour, ASB Management, Community SafetyREF-
Your new company An exciting opportunity has arisen for a Housing Officer to join a forward-thinking and community-focused organisation. The successful candidate will play a key role in delivering a high-quality housing management service, supporting tenants to maintain safe, sustainable homes and thriving neighbourhoods. This role is ideal for someone who is passionate about making a difference, confident working with diverse communities, and experienced in tenancy management, safeguarding, and partnership working. Your new role Deliver a professional and high-quality housing management service across a designated patch. Manage all aspects of tenancy management, including sign-ups, successions, mutual exchanges, and tenancy breaches. Support tenants with welfare, income maximisation, benefits advice and sustaining their tenancies. Respond to reports of anti-social behaviour, nuisance, safeguarding concerns and emergency situations. Conduct regular estate and property inspections, ensuring compliance and identifying any necessary actions. Work proactively with internal teams and external agencies including social care, police, health services and support providers. Prepare accurate reports, maintain detailed case records and contribute to legal processes where required. Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support. Promote resident involvement, customer satisfaction and community cohesion. Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation. What you'll need to succeed We are seeking a confident and motivated individual with strong communication skills and the ability to work effectively in challenging situations. The ideal candidate will be:Essential Skills & Experience Excellent communication, negotiation and interpersonal skills. Ability to manage a busy caseload and prioritise under pressure. Experience working with tenants, customers or vulnerable individuals. Strong record-keeping, report writing and attention to detail. Ability to work both independently and as part of a team. Knowledge of safeguarding principles. Understanding of housing legislation, welfare benefits and tenancy management. Confident using IT systems and digital tools. Full UK driving licence and ability to travel between sites. Desirable Experience working in housing management or a related field. Understanding of anti-social behaviour case management and enforcement. Experience conducting property inspections or estate management work. Knowledge of Choice Based Lettings, universal credit processes or mediation techniques. CIH qualification (or willingness to work towards it). What you'll get in return Hybrid working opportunities. Support with professional development and housing qualifications. A supportive, people-centred team culture. Opportunity to make a real difference to tenants and local communities. Mileage and business travel expenses covered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Seasonal
Your new company An exciting opportunity has arisen for a Housing Officer to join a forward-thinking and community-focused organisation. The successful candidate will play a key role in delivering a high-quality housing management service, supporting tenants to maintain safe, sustainable homes and thriving neighbourhoods. This role is ideal for someone who is passionate about making a difference, confident working with diverse communities, and experienced in tenancy management, safeguarding, and partnership working. Your new role Deliver a professional and high-quality housing management service across a designated patch. Manage all aspects of tenancy management, including sign-ups, successions, mutual exchanges, and tenancy breaches. Support tenants with welfare, income maximisation, benefits advice and sustaining their tenancies. Respond to reports of anti-social behaviour, nuisance, safeguarding concerns and emergency situations. Conduct regular estate and property inspections, ensuring compliance and identifying any necessary actions. Work proactively with internal teams and external agencies including social care, police, health services and support providers. Prepare accurate reports, maintain detailed case records and contribute to legal processes where required. Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support. Promote resident involvement, customer satisfaction and community cohesion. Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation. What you'll need to succeed We are seeking a confident and motivated individual with strong communication skills and the ability to work effectively in challenging situations. The ideal candidate will be:Essential Skills & Experience Excellent communication, negotiation and interpersonal skills. Ability to manage a busy caseload and prioritise under pressure. Experience working with tenants, customers or vulnerable individuals. Strong record-keeping, report writing and attention to detail. Ability to work both independently and as part of a team. Knowledge of safeguarding principles. Understanding of housing legislation, welfare benefits and tenancy management. Confident using IT systems and digital tools. Full UK driving licence and ability to travel between sites. Desirable Experience working in housing management or a related field. Understanding of anti-social behaviour case management and enforcement. Experience conducting property inspections or estate management work. Knowledge of Choice Based Lettings, universal credit processes or mediation techniques. CIH qualification (or willingness to work towards it). What you'll get in return Hybrid working opportunities. Support with professional development and housing qualifications. A supportive, people-centred team culture. Opportunity to make a real difference to tenants and local communities. Mileage and business travel expenses covered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are currently seeking a proactive and dedicated 2x Housing Officer to join our team in South Devon . This is an excellent opportunity for someone passionate about delivering high-quality tenancy and estate management services while making a real difference in local communities. 2x Housing Officers - South Devon Hourly Rate: £18 - £25 per hour Location: South Devon - Hybrid working with regular on-site visits Contract: ASAP start for 1-2 months Hours: Full time In this role, you will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities. The Role You will lead a varied caseload and be responsible for: Managing a defined portfolio of properties, schemes, and estates, ensuring all services meet the needs of tenants and communities Responding to emergencies, including ASB incidents, domestic abuse, and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g., security measures, CCTV, emergency lock changes) Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers, and signposting to appropriate agencies Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications, and attending hearings when required Conducting inspections, new tenant visits, tenancy audits, void inspections, and follow-up tenancy support activities Addressing tenancy breaches promptly, agreeing corrective action plans, and taking enforcement action as necessary Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities, and support pathways Requirements Excellent communication, negotiation, and interpersonal skills Strong organisational capability, with the ability to prioritise workload and remain effective under pressure Ability to manage challenging situations and work confidently with tenants in complex circumstances Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding, and estate management Experience in tenancy management, housing advice, community engagement, or a similar housing role A full driving licence, and willingness to undergo a DBS check Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion
Apr 01, 2026
Contractor
We are currently seeking a proactive and dedicated 2x Housing Officer to join our team in South Devon . This is an excellent opportunity for someone passionate about delivering high-quality tenancy and estate management services while making a real difference in local communities. 2x Housing Officers - South Devon Hourly Rate: £18 - £25 per hour Location: South Devon - Hybrid working with regular on-site visits Contract: ASAP start for 1-2 months Hours: Full time In this role, you will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities. The Role You will lead a varied caseload and be responsible for: Managing a defined portfolio of properties, schemes, and estates, ensuring all services meet the needs of tenants and communities Responding to emergencies, including ASB incidents, domestic abuse, and hate crime cases, working sensitively with victims and partnering with the Police as required (e.g., security measures, CCTV, emergency lock changes) Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers, and signposting to appropriate agencies Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications, and attending hearings when required Conducting inspections, new tenant visits, tenancy audits, void inspections, and follow-up tenancy support activities Addressing tenancy breaches promptly, agreeing corrective action plans, and taking enforcement action as necessary Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities, and support pathways Requirements Excellent communication, negotiation, and interpersonal skills Strong organisational capability, with the ability to prioritise workload and remain effective under pressure Ability to manage challenging situations and work confidently with tenants in complex circumstances Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding, and estate management Experience in tenancy management, housing advice, community engagement, or a similar housing role A full driving licence, and willingness to undergo a DBS check Should this position be of interest to you, please apply or send an email with an updated copy of your CV to and myself or a member of the team will give you a call to discuss further At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion
Elim Housing Association
Gloucester, Gloucestershire
Job Title: Supported Housing Officer Location: Matson Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Benefits: Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Values: Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C - Customers First - Customers are at the heart of our services and decision making. A - Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will. R - Results - We work hard and deliver great results for our customers and for Elim. E - Everyone's view matters - We listen to understand, improve and build our services S - Supportive - We tackle challenges head on and inspire each other to achieve our potential. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application, please contact HR. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Apr 01, 2026
Full time
Job Title: Supported Housing Officer Location: Matson Gloucester Salary: £26,000 - £28,000 per annum Job Type : Full Time, Permanent Elim Housing Group is a provider of affordable housing and support services in the West of England and Gloucestershire, our vision is 'to meet housing need and deliver homes that change people's lives'. Last year, our supported housing services helped to make a positive difference in the lives of over 1000 individuals or families. We are large enough to offer security, expertise and career progression, yet small enough to know our staff and neighbourhoods personally. The role is based at Taylor House in Gloucester, reporting to the Team Leader and part of the Supported Housing department. Taylor House provides accommodation-based support for single people and couples with complex, multiple and high-level support needs, aged 18+. 34 residents are housed in a mixture of self-contained accommodation and rooms with shared facilities. What you will be doing: As a Supported Housing Officer, you will be working closely with our clients, supporting them through difficult times in their journey. This involves working in partnership with other agencies and professionals, dealing with stakeholders and housing management issues as well as working closely with our clients on 1 to 1 basis. There will also be an opportunity for you to run a workshop in an area you enjoy. What you will need to be successful: Experience of delivering support services to clients in accommodation-based projects. Knowledge of Psychologically Informed Environments. Ability to manage your time effectively and prioritise your own work. Taking a proactive approach to targets and workload. Able to vary communication to suit the needs and preference of the individual, ensuring staff and clients are listened to and have opportunity to contribute their views. Benefits: Elim colleagues benefit from: 25 days annual holiday rising to 30 days. Annual paid day off for your birthday. Access to training and career development through Elim Skills Academy Company pension. Life Assurance. Annual bonus. Health cash plan, which includes discounts to a wide range of shops and services. Free onsite car parking Values: Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully: C - Customers First - Customers are at the heart of our services and decision making. A - Aspirational and Accountable - We are ambitious for our customers, staff and stakeholders. We work with integrity, learn from mistakes and do what we say we will. R - Results - We work hard and deliver great results for our customers and for Elim. E - Everyone's view matters - We listen to understand, improve and build our services S - Supportive - We tackle challenges head on and inspire each other to achieve our potential. How to apply: For more details on the role and to apply please click the APPLY button below and you'll be redirected to our site to complete your application. If you need any assistance with your application, please contact HR. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website, please contact HR. We will be reviewing applications and contacting candidates who meet the job criteria regularly. Please submit your applications as soon as you can as this role will close as soon as a candidate has been appointed. We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We are keen to increase our own diversity and particularly welcome applications from underrepresented groups. Candidates with the relevant experience or job titles of: Social Housing Advisor, Housing Needs Assistant, Housing Officer, Housing Support Officer, Housing Assistant, Housing Officer, Housing Services, Housing Assistant, Social Housing Assistant, Supported Housing Officer, Social Housing Worker, Housing Administrator may also be considered for this role.
Role Purpose: Neighbourhood housing officer Neighbourhood housing officer Camdens role as a landlord is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camdens homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. Neighbourhood housing officer We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of peoples lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities. The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in residents demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service. The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload. Technical Knowledge and Experience: Neighbourhood housing officer Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions; Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery; Ability to understand patterns of resident demands and provide a flexible approach according to individual needs; Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example: Money, Debt and budgeting; Resolving disputes; Tenancy law; Housing Options. Employment and skills
Apr 01, 2026
Contractor
Role Purpose: Neighbourhood housing officer Neighbourhood housing officer Camdens role as a landlord is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camdens homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. Neighbourhood housing officer We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of peoples lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities. The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in residents demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service. The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload. Technical Knowledge and Experience: Neighbourhood housing officer Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions; Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery; Ability to understand patterns of resident demands and provide a flexible approach according to individual needs; Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example: Money, Debt and budgeting; Resolving disputes; Tenancy law; Housing Options. Employment and skills
