Neighbourhood Officer Barnsley, South Yorkshire (with travel in and around Barnsley) About Us At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities click apply for full job details
Mar 27, 2026
Full time
Neighbourhood Officer Barnsley, South Yorkshire (with travel in and around Barnsley) About Us At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities click apply for full job details
Jigsaw Homes Group Limited
Nottingham, Nottinghamshire
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days) click apply for full job details
Mar 27, 2026
Full time
Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days) click apply for full job details
Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively
Mar 27, 2026
Contractor
Housing Officer Organisation: Torbay Council Contract: Initial 3 Months (Likely Extension) Start Date: ASAP Working Pattern: Hybrid - Office, Site Visits, and Remote Working Location: Torbay Area Job Overview An excellent opportunity has arisen for an experienced Housing Officer to join the Strategic Housing - Housing Management team on an agency basis. This role is ideal for candidates with strong tenancy management experience within a local authority or housing association environment. The successful candidate will manage a portfolio of properties, support tenants, and ensure compliance with tenancy agreements while maintaining safe and sustainable communities. Key Responsibilities Manage a portfolio of council properties and housing schemes Deliver tenancy management services including successions and tenancy changes Manage rent arrears and support income recovery processes Investigate and resolve anti-social behaviour (ASB) cases Conduct estate inspections, tenancy visits, and property inspections Provide housing advice and welfare benefit guidance to tenants Work collaboratively with external agencies including social services and police Support void management and lettings processes Maintain accurate records and ensure compliance with housing legislation Promote tenancy sustainment and community wellbeing Candidate Requirements Proven experience working as a Housing Officer, Tenancy Officer, or Neighbourhood Officer Strong knowledge of housing legislation and tenancy management Experience managing ASB cases and rent arrears Experience conducting estate inspections and tenant visits Ability to work with vulnerable tenants and partner agencies Strong organisational and record-keeping skills Full UK driving licence and access to a vehicle Ability to work independently and manage caseloads effectively
Neighbourhood Housing Officer (£39,369 per annum, 12 month fixed-term contract) Job Role We are looking for a Neighbourhood Housing Officer to work closely with tenants to ensure they can sustain their tenancies and maintain their homes to a good standard so we can fulfil our landlord statutory obligations for compliance, and to meet Decent Homes Standards click apply for full job details
Mar 26, 2026
Contractor
Neighbourhood Housing Officer (£39,369 per annum, 12 month fixed-term contract) Job Role We are looking for a Neighbourhood Housing Officer to work closely with tenants to ensure they can sustain their tenancies and maintain their homes to a good standard so we can fulfil our landlord statutory obligations for compliance, and to meet Decent Homes Standards click apply for full job details
Purpose of the Job Tenancy Enforcement Officer To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing land. Ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment through the enforcement of tenancy conditions and a robust response to anti social behaviour. To meet and attempt to exceed personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Councils corporate and performance standards including its visions and values. To ensure that all duties and activities are undertaken within the standards, processes and procedures set by department, council or governing bodies. To be accountable to a Team Leader for: Main Duties - Tenancy Enforcement Officer To raise the profile and visibility of the Council by: The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. 2. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. 3. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. 4. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained 5. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. 6. Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team. 7. To refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties. 8. Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues. 9. Maintain regular contact with agencies and partners to create safer and stronger communities. To ensure that prompt & appropriate tenancy enforcement action is taken for example the service of Fixed Penalty Notices. To have in depth knowledge on tenure rights, legislation and the legal processes when dealing with standard and more complex tenancy changes. General Duties: Tenancy Enforcement Officer 1. To meet with residents in their homes or at other local venues e.g. surgeries. 2. To deal with breaches of conditions of tenancy, e.g. nuisance and anti social behaviour, hate crime, domestic violence and enviro crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure. 3. To work closely with partners and agencies specifically in regard to safeguarding the welfare and interests of children and young people in the prevention of homelessness by early intervention. 4. To initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non rent related tenancy conditions. 5. To provide performance information and other statistical data as required for management and other purposes 6. To provide cover within the service and assist in the training of other members of the team. 7. To respond to Members, residents and customers on enquiries and complaints including drafting reports as required. 8. To undertake any other duties or work appropriate to the level of the post to ensure the effective operation of the services including supporting a response to out of hour emergencies as required. 9 . Carry out all duties with due regard to the provisions of health and safetylegislation (including identifying cases for the Cautionary Contacts list) and the Councils Equal Opportunities and Customer Care policies and the New Technology Agreement. Tenancy Enforcement Officer
Mar 26, 2026
Contractor
Purpose of the Job Tenancy Enforcement Officer To provide a high quality customer focused range of front line services. Specifically to provide a highly visible proactive presence on estates and other housing land. Ensuring residents are able to benefit from the peaceful enjoyment of a well cared for environment through the enforcement of tenancy conditions and a robust response to anti social behaviour. To meet and attempt to exceed personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Councils corporate and performance standards including its visions and values. To ensure that all duties and activities are undertaken within the standards, processes and procedures set by department, council or governing bodies. To be accountable to a Team Leader for: Main Duties - Tenancy Enforcement Officer To raise the profile and visibility of the Council by: The day -to-day management of tenancy and neighbourhood issues in respect of a designated group of dwellings, ensuring the proper and appropriate use of accommodation and ensuring that residents receive an efficient and effective service in respect of tenancy and related issues. 2. To personally meet with all new tenants with the purpose of explaining and promoting the full range of services available, explaining the role of the Council as landlord, and the responsibilities of residents benefiting from the occupation of Council accommodation. 3. To undertake liaison with other agencies and RSLs' in all aspects within the Public Realm, ensuring opportunities for joint working and common standards across tenure are identified and maintained. 4. To undertake regular and scheduled inspections challenging behaviour and working in partnership with residents, internal and external partners ensuring a well cared for environment is established and maintained 5. Identifying and providing support to vulnerable residents, ensuring good links with support networks and the co-ordination of services to address needs or problem issues. Ensure that appropriate referrals are made including the identification of high risk cases. 6. Encourage all residents to take responsibility for their environment, to engage in the development of services encourage and invite feedback and participation on service delivery; ensuring that referrals are made to the Community Participation and Diversity Team. 7. To refer to the Unauthorised Occupation Team any suspicions of unauthorised occupation supporting their work to recover properties. 8. Provide high quality service and support to those experiencing antisocial behaviour and hate crime including domestic violence issues. 9. Maintain regular contact with agencies and partners to create safer and stronger communities. To ensure that prompt & appropriate tenancy enforcement action is taken for example the service of Fixed Penalty Notices. To have in depth knowledge on tenure rights, legislation and the legal processes when dealing with standard and more complex tenancy changes. General Duties: Tenancy Enforcement Officer 1. To meet with residents in their homes or at other local venues e.g. surgeries. 2. To deal with breaches of conditions of tenancy, e.g. nuisance and anti social behaviour, hate crime, domestic violence and enviro crime issues taking appropriate action in liaison with colleagues as required; using the full range of legal actions e.g. ASB closure. 3. To work closely with partners and agencies specifically in regard to safeguarding the welfare and interests of children and young people in the prevention of homelessness by early intervention. 4. To initiate legal proceedings and attend court representing the Council as required and to participate in resultant action, e.g. the repossession of accommodation for breaches of non rent related tenancy conditions. 5. To provide performance information and other statistical data as required for management and other purposes 6. To provide cover within the service and assist in the training of other members of the team. 7. To respond to Members, residents and customers on enquiries and complaints including drafting reports as required. 8. To undertake any other duties or work appropriate to the level of the post to ensure the effective operation of the services including supporting a response to out of hour emergencies as required. 9 . Carry out all duties with due regard to the provisions of health and safetylegislation (including identifying cases for the Cautionary Contacts list) and the Councils Equal Opportunities and Customer Care policies and the New Technology Agreement. Tenancy Enforcement Officer
Neighbourhood Officer (Part-Time) Salary £33,498 FTE (£16,749 pro rata), based on 18.75 hours per week Location Leeds Vacancy: Part-Time Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicatedNeighbourhood Officerto join our Area Team click apply for full job details
Mar 26, 2026
Full time
Neighbourhood Officer (Part-Time) Salary £33,498 FTE (£16,749 pro rata), based on 18.75 hours per week Location Leeds Vacancy: Part-Time Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicatedNeighbourhood Officerto join our Area Team click apply for full job details
Role Purpose: Neighbourhood housing officer Neighbourhood housing officer Camdens role as a landlord is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camdens homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. Neighbourhood housing officer We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of peoples lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities. The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in residents demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service. The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload. Technical Knowledge and Experience: Neighbourhood housing officer Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions; Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery; Ability to understand patterns of resident demands and provide a flexible approach according to individual needs; Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example: Money, Debt and budgeting; Resolving disputes; Tenancy law; Housing Options. Employment and skills
Mar 25, 2026
Contractor
Role Purpose: Neighbourhood housing officer Neighbourhood housing officer Camdens role as a landlord is radically changing to deliver a joined up, innovative and sustainable service to our residents This role is pivotal to help our citizens living in Camdens homes to have secure, safe and affordable housing that meets their ongoing needs and provides help and assistance to them when they need it. Neighbourhood housing officer We want to make sure that on a day to day basis the Landlord Service concentrates on delivering this purpose which has been identified as what matters to our residents This role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of peoples lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working , ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities. The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in residents demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service. The Neighbourhood Officer not only needs to build individual skills to meet the needs of our residents and communities (see below), but will need to be open to taking an approach of continuous improvement, reflecting on the teams and their own individual performance and contributing to the development of good practice. The Neighbourhood officer will need to be able to contribute to the shared learning of their team and wider service as well as managing their own workload. Technical Knowledge and Experience: Neighbourhood housing officer Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions; Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery; Ability to understand patterns of resident demands and provide a flexible approach according to individual needs; Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example: Money, Debt and budgeting; Resolving disputes; Tenancy law; Housing Options. Employment and skills
Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance (If policy requirements are met) Grade: 7 Reporting Office: Morden Road, CR4 4DA Working/Patch Location: Flexible, floating role with no fixed patch click apply for full job details
Mar 25, 2026
Full time
Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance (If policy requirements are met) Grade: 7 Reporting Office: Morden Road, CR4 4DA Working/Patch Location: Flexible, floating role with no fixed patch click apply for full job details
Community and Neighbourhood Asset Surveyor This interim role will sit within the Property & Asset Management Team and be deployed to support the Transforming Neighbourhoods Programme by providing professional property and estate management input in relation to community and neighbourhood assets. The postholder will lead on the review, verification and assessment of council-owned and community assets across neighbourhoods in Thurrock, producing evidence-based estate intelligence and option appraisals to inform decisions on consolidation, community hub development, re-provision, retention or alternative use of assets. The role will work closely with Neighbourhoods, Communities and other internal stakeholders, while ensuring that asset-related decisions are underpinned by robust property analysis, value- for-money considerations and long-term estate sustainability. This is a time-limited, project-based role, hosted within the Property team to ensure appropriate professional oversight and governance. Key Service Accountabilities Community and Neighbourhood Asset Surveyor Asset Review, Verification and Assessment Community and Neighbourhood Asset Surveyor 1. Lead on the review and verification of community and neighbourhood assets within designated areas, including buildings, land and community facilities. 2. Assess asset ownership, tenure, occupation, legal status, condition, suitability and current use. 3. Review and validate existing asset data, including condition surveys, building information and freehold / leasehold records, ensuring accuracy and consistency across council systems. 4. Undertake site inspections and low-level condition and suitability assessments to inform strategic decision-making. 5. Analyse occupancy, service usage and operational cost information to identify under-utilisation, duplication or inefficiencies within the community estate. 6. Identify assets with potential for consolidation into community hubs, co-location or alternative service delivery models. Strategic Analysis and Option Appraisal 7. Prepare clear, evidence-based option appraisals for individual assets and groups of assets, setting out risks, costs, dependencies and strategic implications. 8. Provide professional property advice to support decisions on retention, consolidation, re-provision, community use or disposal of assets. 9. Contribute to wider estate strategies, including asset rationalisation, community asset transfer considerations and alignment with the Asset Disposal Programme. Cross-Team Working and Engagement 10. Work collaboratively with Neighbourhoods, Communities, Finance, Legal and FM colleagues to ensure property considerations are fully integrated into service-led proposals. 11. Engage with frontline staff, service teams and community representatives to understand how assets are currently used, ensuring engagement is information-gathering only and does not commit the Council to specific outcomes. 12.Community and Neighbourhood Asset Surveyor Support programme and project governance arrangements by providing timely, professional property input. Reporting and Governance 13.Community and Neighbourhood Asset Surveyor Produce reports, dashboards and briefings for senior officers and, where required, elected Members. 14. Ensure all work is undertaken in accordance with Council policies, statutory requirements and best practice in public sector estate management.
Mar 25, 2026
Contractor
Community and Neighbourhood Asset Surveyor This interim role will sit within the Property & Asset Management Team and be deployed to support the Transforming Neighbourhoods Programme by providing professional property and estate management input in relation to community and neighbourhood assets. The postholder will lead on the review, verification and assessment of council-owned and community assets across neighbourhoods in Thurrock, producing evidence-based estate intelligence and option appraisals to inform decisions on consolidation, community hub development, re-provision, retention or alternative use of assets. The role will work closely with Neighbourhoods, Communities and other internal stakeholders, while ensuring that asset-related decisions are underpinned by robust property analysis, value- for-money considerations and long-term estate sustainability. This is a time-limited, project-based role, hosted within the Property team to ensure appropriate professional oversight and governance. Key Service Accountabilities Community and Neighbourhood Asset Surveyor Asset Review, Verification and Assessment Community and Neighbourhood Asset Surveyor 1. Lead on the review and verification of community and neighbourhood assets within designated areas, including buildings, land and community facilities. 2. Assess asset ownership, tenure, occupation, legal status, condition, suitability and current use. 3. Review and validate existing asset data, including condition surveys, building information and freehold / leasehold records, ensuring accuracy and consistency across council systems. 4. Undertake site inspections and low-level condition and suitability assessments to inform strategic decision-making. 5. Analyse occupancy, service usage and operational cost information to identify under-utilisation, duplication or inefficiencies within the community estate. 6. Identify assets with potential for consolidation into community hubs, co-location or alternative service delivery models. Strategic Analysis and Option Appraisal 7. Prepare clear, evidence-based option appraisals for individual assets and groups of assets, setting out risks, costs, dependencies and strategic implications. 8. Provide professional property advice to support decisions on retention, consolidation, re-provision, community use or disposal of assets. 9. Contribute to wider estate strategies, including asset rationalisation, community asset transfer considerations and alignment with the Asset Disposal Programme. Cross-Team Working and Engagement 10. Work collaboratively with Neighbourhoods, Communities, Finance, Legal and FM colleagues to ensure property considerations are fully integrated into service-led proposals. 11. Engage with frontline staff, service teams and community representatives to understand how assets are currently used, ensuring engagement is information-gathering only and does not commit the Council to specific outcomes. 12.Community and Neighbourhood Asset Surveyor Support programme and project governance arrangements by providing timely, professional property input. Reporting and Governance 13.Community and Neighbourhood Asset Surveyor Produce reports, dashboards and briefings for senior officers and, where required, elected Members. 14. Ensure all work is undertaken in accordance with Council policies, statutory requirements and best practice in public sector estate management.
The Role Parking Enforcement Officer- Hillingdon, West London -Full time; 42 hours per week - £26,666.64 per annum Full Time = 42 Hours per week ; 4 days per week; 4 X 10.5 hour shifts A CBT LICENSE IS NECESSARY FOR THIS ROLE Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills? Do you have excellent customer service skills? Do you enjoy being on the go? Our Parking Enforcement Officers are the eyes and ears of the local neighbourhood. P atrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. An exciting opening has arisen for someone who: Enjoys working outside, think of all that fresh air and exercise! Have a positive impact on your local area. Joining a reliable business and team, you will play a key role in your local area. Has excellent Customer Service and enjoy working with the public As an Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions. This is an important part of keeping the roads moving, ensuring public safety Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner. Be able to patrol public streets and council car parks to issue Penalty Charge Notices. You will guide the public on rules and advise about parking provisions. And report any defects to street furniture, such as signs and road markings. So what package is on offer for you? £26,666.34 per annum Full credited training Employee Discount Pension If this sounds like the opening for you then "apply now" and one of our team will be in touch soon. We are focused on ensuring APCOA is a fair place to workregardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the promotion openings to fulfil their potential while aiming for excellence in their work.
Mar 25, 2026
Full time
The Role Parking Enforcement Officer- Hillingdon, West London -Full time; 42 hours per week - £26,666.64 per annum Full Time = 42 Hours per week ; 4 days per week; 4 X 10.5 hour shifts A CBT LICENSE IS NECESSARY FOR THIS ROLE Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills? Do you have excellent customer service skills? Do you enjoy being on the go? Our Parking Enforcement Officers are the eyes and ears of the local neighbourhood. P atrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. An exciting opening has arisen for someone who: Enjoys working outside, think of all that fresh air and exercise! Have a positive impact on your local area. Joining a reliable business and team, you will play a key role in your local area. Has excellent Customer Service and enjoy working with the public As an Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions. This is an important part of keeping the roads moving, ensuring public safety Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner. Be able to patrol public streets and council car parks to issue Penalty Charge Notices. You will guide the public on rules and advise about parking provisions. And report any defects to street furniture, such as signs and road markings. So what package is on offer for you? £26,666.34 per annum Full credited training Employee Discount Pension If this sounds like the opening for you then "apply now" and one of our team will be in touch soon. We are focused on ensuring APCOA is a fair place to workregardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the promotion openings to fulfil their potential while aiming for excellence in their work.
The Role Parking Enforcement Officer- Hillingdon, West London -Full time; 42 hours per week - £26,666.64 per annum Full Time = 42 Hours per week ; 4 days per week; 4 X 10.5 hour shifts A CBT LICENSE IS NECESSARY FOR THIS ROLE Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills? Do you have excellent customer service skills? Do you enjoy being on the go? Our Parking Enforcement Officers are the eyes and ears of the local neighbourhood. P atrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. An exciting opening has arisen for someone who: Enjoys working outside, think of all that fresh air and exercise! Have a positive impact on your local area. Joining a reliable business and team, you will play a key role in your local area. Has excellent Customer Service and enjoy working with the public As an Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions. This is an important part of keeping the roads moving, ensuring public safety Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner. Be able to patrol public streets and council car parks to issue Penalty Charge Notices. You will guide the public on rules and advise about parking provisions. And report any defects to street furniture, such as signs and road markings. So what package is on offer for you? £26,666.34 per annum Full credited training Employee Discount Pension If this sounds like the opening for you then "apply now" and one of our team will be in touch soon. We are focused on ensuring APCOA is a fair place to workregardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the promotion openings to fulfil their potential while aiming for excellence in their work.
Mar 24, 2026
Full time
The Role Parking Enforcement Officer- Hillingdon, West London -Full time; 42 hours per week - £26,666.64 per annum Full Time = 42 Hours per week ; 4 days per week; 4 X 10.5 hour shifts A CBT LICENSE IS NECESSARY FOR THIS ROLE Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills? Do you have excellent customer service skills? Do you enjoy being on the go? Our Parking Enforcement Officers are the eyes and ears of the local neighbourhood. P atrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. An exciting opening has arisen for someone who: Enjoys working outside, think of all that fresh air and exercise! Have a positive impact on your local area. Joining a reliable business and team, you will play a key role in your local area. Has excellent Customer Service and enjoy working with the public As an Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions. This is an important part of keeping the roads moving, ensuring public safety Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner. Be able to patrol public streets and council car parks to issue Penalty Charge Notices. You will guide the public on rules and advise about parking provisions. And report any defects to street furniture, such as signs and road markings. So what package is on offer for you? £26,666.34 per annum Full credited training Employee Discount Pension If this sounds like the opening for you then "apply now" and one of our team will be in touch soon. We are focused on ensuring APCOA is a fair place to workregardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the promotion openings to fulfil their potential while aiming for excellence in their work.
We are currently recruiting an Allocations Officer to join us on a permanent basis. We are looking for a customer focused individual to act as first point of contact for prospective tenants, guiding them through the lettings process and setting them up to have a successful tenancy. You will travel across Yorkshire to conduct property viewings, signups and termination visits. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Allocate general need, retirement living and new build empty homes to people in housing need, providing safe, good quality homes and delivering a service which puts customers first, maximises income and creates sustainable tenancies and thriving neighbourhoods fit for the future. Be part of a team who will contribute to the effective and efficient management of empty homes, ensuring KPIs are met and identifying obstacles and blockages so that service improvements can be made. Be receptive to supporting new initiatives that improve the service for customers and the business, so that it supports Incommunities 5-year ambition to create the best customer experience to improve everyday lives. Be an active team player including developing strong working relationships with internal colleagues and other external partners. Working with your team to ensure the service is delivered. Manage your workload and prioritise your tasks to ensure efficient and effective working, be able to problem solve and use your own initiative on a daily basis, to be personable and able to build trust and confidence with our customers. Awareness of our business legislative and Landlord obligations and our nomination agreements with our partnering Local Authorities. Awareness of the relevant policies and procedures and ensure these are adhered to. Provide regular updates on the activity of empty homes to management and be accountable for following the empty homes management process. Work with our internal and external partners to achieve our ambitions, meet our KPIs and constantly strive to improve the customer journey and performance, including engaging with our involved customers. This includes developing and maintaining good working relationships with all services involved in the management of empty homes. Assist with and provide information to respond to Councillor and MP enquiries and complaints Undertake thorough checks to ensure allocations are appropriate, creating sustainable tenancies and communities and have attention to detail for record keeping and ensuring legal and compliance obligations are met at all times. Requirements Previous demonstrable experience of working customers, face to face, over the telephone, including those who are vulnerable. Ideally some knowledge and previous experience of social housing, but not essential. Practical experience of providing excellent customer service. Ability to work independently, as a small team and a wider team and be a proactive contributor. Ability to have difficult conversations. Conflict resolution and working with people who may be distressed, anxious and need assistance resolving problems. Driving licence with own transport as you will be out most days, attending viewings and signups across Yorkshire. Right to Work in the UK - Visa Sponsorship is not available. Benefits Starting salary of £33,646 per year £1,000 essential car user allowance per year plus mileage Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! At Incommunities , we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger . Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives . Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation , recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Mar 24, 2026
Full time
We are currently recruiting an Allocations Officer to join us on a permanent basis. We are looking for a customer focused individual to act as first point of contact for prospective tenants, guiding them through the lettings process and setting them up to have a successful tenancy. You will travel across Yorkshire to conduct property viewings, signups and termination visits. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Allocate general need, retirement living and new build empty homes to people in housing need, providing safe, good quality homes and delivering a service which puts customers first, maximises income and creates sustainable tenancies and thriving neighbourhoods fit for the future. Be part of a team who will contribute to the effective and efficient management of empty homes, ensuring KPIs are met and identifying obstacles and blockages so that service improvements can be made. Be receptive to supporting new initiatives that improve the service for customers and the business, so that it supports Incommunities 5-year ambition to create the best customer experience to improve everyday lives. Be an active team player including developing strong working relationships with internal colleagues and other external partners. Working with your team to ensure the service is delivered. Manage your workload and prioritise your tasks to ensure efficient and effective working, be able to problem solve and use your own initiative on a daily basis, to be personable and able to build trust and confidence with our customers. Awareness of our business legislative and Landlord obligations and our nomination agreements with our partnering Local Authorities. Awareness of the relevant policies and procedures and ensure these are adhered to. Provide regular updates on the activity of empty homes to management and be accountable for following the empty homes management process. Work with our internal and external partners to achieve our ambitions, meet our KPIs and constantly strive to improve the customer journey and performance, including engaging with our involved customers. This includes developing and maintaining good working relationships with all services involved in the management of empty homes. Assist with and provide information to respond to Councillor and MP enquiries and complaints Undertake thorough checks to ensure allocations are appropriate, creating sustainable tenancies and communities and have attention to detail for record keeping and ensuring legal and compliance obligations are met at all times. Requirements Previous demonstrable experience of working customers, face to face, over the telephone, including those who are vulnerable. Ideally some knowledge and previous experience of social housing, but not essential. Practical experience of providing excellent customer service. Ability to work independently, as a small team and a wider team and be a proactive contributor. Ability to have difficult conversations. Conflict resolution and working with people who may be distressed, anxious and need assistance resolving problems. Driving licence with own transport as you will be out most days, attending viewings and signups across Yorkshire. Right to Work in the UK - Visa Sponsorship is not available. Benefits Starting salary of £33,646 per year £1,000 essential car user allowance per year plus mileage Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Agile and hybrid working Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We're looking for great people to join us! At Incommunities , we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger . Based in Bradford , a city known for its rich cultural diversity, we serve vibrant communities . As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives . Our recruitment process is designed to support you every step of the way . If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer , committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation , recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!
Job Title: Income and Administration Officer Contract Type: Permanent Salary: £28,764.24 per annum Working Hours: 37.5 hours per week, full time Working Pattern: Monday to Friday 9-5 Location: Based at John Chadwick House, Ilford, covering several schemes across London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Income and Administration Officer Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties. About you We are looking for someone with: • Experience of working with vulnerable and diverse customer groups and individuals with complex needs. • Experience of working in a customer-facing environment. • Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues. • Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management. • Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Mar 22, 2026
Full time
Job Title: Income and Administration Officer Contract Type: Permanent Salary: £28,764.24 per annum Working Hours: 37.5 hours per week, full time Working Pattern: Monday to Friday 9-5 Location: Based at John Chadwick House, Ilford, covering several schemes across London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Income and Administration Officer Work collaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. The focus of this role is to support customers to sustain their tenancies, maximise the organisation's rental income and deliver income administration across a defined number of properties. About you We are looking for someone with: • Experience of working with vulnerable and diverse customer groups and individuals with complex needs. • Experience of working in a customer-facing environment. • Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues. • Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management. • Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Principal Policy Officer - 6 Month Contract (£55/h) 1 day per month office presence Immediate start We are seeking an experiencedPrincipal Policy Officerfor a6 month assignmentpaying£55 per hour. The ideal candidate will have: Proven experience in5 Year Housing Land Supply Strong policy writing and evidence base experience Ability to lead workstreams with minimal supervision Confidence operating at Principal Officer level in a Local Authority A background in spatial planning and strategic policy formulation Whether you're an experienced officer, a seasoned manager, or a specialist consultant, we'd love to hear from you. At the Oyster Partnership, we recruit across all levels of planning policy, offering contracts of up to 12 months with competitive rates ranging from £40/h to £85/h. The work could be across - LP /Neighbourhood Planning / Design Codes / Employment Viability / Affordable Housing etc If you'd like to be considered for current or upcoming policy roles, please send us your CV. Prefer an informal chat first? Feel free to email or call We would like to attract talent from all corners of the Planning world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Mar 21, 2026
Full time
Principal Policy Officer - 6 Month Contract (£55/h) 1 day per month office presence Immediate start We are seeking an experiencedPrincipal Policy Officerfor a6 month assignmentpaying£55 per hour. The ideal candidate will have: Proven experience in5 Year Housing Land Supply Strong policy writing and evidence base experience Ability to lead workstreams with minimal supervision Confidence operating at Principal Officer level in a Local Authority A background in spatial planning and strategic policy formulation Whether you're an experienced officer, a seasoned manager, or a specialist consultant, we'd love to hear from you. At the Oyster Partnership, we recruit across all levels of planning policy, offering contracts of up to 12 months with competitive rates ranging from £40/h to £85/h. The work could be across - LP /Neighbourhood Planning / Design Codes / Employment Viability / Affordable Housing etc If you'd like to be considered for current or upcoming policy roles, please send us your CV. Prefer an informal chat first? Feel free to email or call We would like to attract talent from all corners of the Planning world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Mar 20, 2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high quality, resident focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value for money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti social behaviour through decisive case management and partnership working. Ensuring responsive, victim centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi agency working. Excellent communication, influencing, and relationship building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-
Mar 20, 2026
Full time
A place to create moments that matter Salary : £37,412 per annum (including car allowance) Location : Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office). Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs. Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers. You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants. Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary. You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day. Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements. If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience. You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community. About you You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle. The successful candidate will undergo a DBS check as part of the pre-employment checks. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety REF-
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Mar 18, 2026
Full time
Overview Reference: SMTLOW_ Posted: November 18, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client is a well-established Social Housing Contractor, with an excellent reputation and a strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join on a permanent basis to work on planned maintenance schemes to tenanted properties in the Skelmersdale region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Responsibilities Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenants may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face-to-face customer service, ideally within Housing or Construction sectors. Qualifications & Requirements Full driving licence with own transport Ideally hold a CSCS Card The salary is £27k plus £3k car allowance and mileage. How to Apply To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Neighbourhood Services Officer - Remote Working Are you experienced in the Housing or Property sectors with excellent customer service skills and strong administrative capability? We are recruiting for a temporary ongoing role for an immediate start. This role will primarily involve working from home; however, due to the nature of the position, a driver with their own vehicle is required. Our client is a large housing company seeking someone who can cover the majority of this role. Key responsibilities include: Managing empty properties and updating internal systems. Organising correct payment from customers/tenants. Communicating with tenants to address and record matters. Identifying arrears cases. Carrying out tenancy audits. Engaging with the community. Identifying customers who may require additional support. Logging all information accurately. This role would suit someone from a housing background who understands the industry. However, we would also consider candidates from a lettings or hands-on charity background. You must have excellent customer service skills and the ability to deal effectively with people. Strong attention to detail, proficiency in IT, and advanced MS Office skills are essential. Previous experience in negotiation, working in challenging environments, and demonstrating the ability to perform well under pressure is highly desirable. Due to the requirement to visit properties, a valid driving license and access to a vehicle are necessary. This is a temporary role but with potential to apply for something more permanent. Hours of work are typically Monday to Friday, around 9 am-5 pm, with flexibility to start and finish at different times as long as you complete 36 hours per week.
Mar 17, 2026
Seasonal
Neighbourhood Services Officer - Remote Working Are you experienced in the Housing or Property sectors with excellent customer service skills and strong administrative capability? We are recruiting for a temporary ongoing role for an immediate start. This role will primarily involve working from home; however, due to the nature of the position, a driver with their own vehicle is required. Our client is a large housing company seeking someone who can cover the majority of this role. Key responsibilities include: Managing empty properties and updating internal systems. Organising correct payment from customers/tenants. Communicating with tenants to address and record matters. Identifying arrears cases. Carrying out tenancy audits. Engaging with the community. Identifying customers who may require additional support. Logging all information accurately. This role would suit someone from a housing background who understands the industry. However, we would also consider candidates from a lettings or hands-on charity background. You must have excellent customer service skills and the ability to deal effectively with people. Strong attention to detail, proficiency in IT, and advanced MS Office skills are essential. Previous experience in negotiation, working in challenging environments, and demonstrating the ability to perform well under pressure is highly desirable. Due to the requirement to visit properties, a valid driving license and access to a vehicle are necessary. This is a temporary role but with potential to apply for something more permanent. Hours of work are typically Monday to Friday, around 9 am-5 pm, with flexibility to start and finish at different times as long as you complete 36 hours per week.
Regeneration Officer (Housing) Manchester, Greater Manchester £41,615 per annum Fixed Term Contract, Full Time - 35 hours per week (agile working arrangements in place) Temporary position for the duration of the works programme. Expected to be 2-3 years Closing date: 13th March 2026 Interview date: 24 March 2026 Interview location: Oaklands House, Sale M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. We are embarking on an exciting and transformative major works programme. To support this, we re looking for a dedicated and customer-focused Regeneration Officer to lead on all aspects of the rehousing process. This is a specialist role focused solely on supporting residents to move into suitable new homes. You ll be the key point of contact for customers throughout the rehousing journey, providing personalised support, clear communication, and a seamless customer experience from start to finish. If you care about people, thrive in a fast-paced environment, and want to play a pivotal role in shaping the future of a community, this is your chance to make a real and lasting impact. We need people who are / have: Experience of working in a similar role dealing with ASB, tenancy & neighbourhood issues Experience of dealing with members of the public Experience of dealing with challenging situations and complex lifestyles Knowledge of social housing Knowledge of Housing legislation IT literate including Microsoft Office 365 A Full valid driving licence and access to own vehicle for work purposes is required. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Mar 15, 2026
Contractor
Regeneration Officer (Housing) Manchester, Greater Manchester £41,615 per annum Fixed Term Contract, Full Time - 35 hours per week (agile working arrangements in place) Temporary position for the duration of the works programme. Expected to be 2-3 years Closing date: 13th March 2026 Interview date: 24 March 2026 Interview location: Oaklands House, Sale M33 6FS Our organisation is all about people the people who live in our homes, the communities we serve, and those we work with. So, it s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done. As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community. We are embarking on an exciting and transformative major works programme. To support this, we re looking for a dedicated and customer-focused Regeneration Officer to lead on all aspects of the rehousing process. This is a specialist role focused solely on supporting residents to move into suitable new homes. You ll be the key point of contact for customers throughout the rehousing journey, providing personalised support, clear communication, and a seamless customer experience from start to finish. If you care about people, thrive in a fast-paced environment, and want to play a pivotal role in shaping the future of a community, this is your chance to make a real and lasting impact. We need people who are / have: Experience of working in a similar role dealing with ASB, tenancy & neighbourhood issues Experience of dealing with members of the public Experience of dealing with challenging situations and complex lifestyles Knowledge of social housing Knowledge of Housing legislation IT literate including Microsoft Office 365 A Full valid driving licence and access to own vehicle for work purposes is required. Everyone s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues. If you want to be part of our team and help us make a difference, we d love to hear from you.
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 11, 2026
Full time
Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
