Job Title: Technical Officer Contract Type: Permanent Salary: £48,982.86 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Technical Officer Ensure effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Person specification Knowledge, Skills and Experience Essential Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Ability of using sound judgement when making effective decisions. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building or NEBOSH General, or equivalent. Relevant professional qualification Thorough understanding of project management methodologies
Jan 19, 2026
Full time
Job Title: Technical Officer Contract Type: Permanent Salary: £48,982.86 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Technical Officer Ensure effective delivery of legislative repair activity for all Group residential properties, ensuring projects are delivered on time, within budget and to the required standards, providing efficient and effective technical expertise, contract management, planning and administrative support as required. Support the Senior Technical Officer and Repairs Manager in providing a technical consultative service to Asset Services to ensure the Group continues to meet its regulatory and legislative responsibility in maintaining property in a sound and safe condition. About you Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered Role Profile Support the Senior Technical Officer in delivering a programme of repairs and structural works, including associated cost profiles, working with key stakeholders including residents and Asset Services colleagues to agree project delivery requirements. Undertake Housing Condition & Fitness For Human Habitation Act repair surveys for residential properties to assess defects and condition of works, both maintenance and structural, identifying the most efficient and cost effective solutions to ensure standards are maintained in terms of quality and compliance. Manage contractors throughout any works instructed, including day to day contract management services for works activity including commissioning appropriate work orders, monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required. Work alongside legal professionals in the preparation of evidence to be presented in court. Support the business in processing of Home Improvement requests, including site surveys and co-ordination of H&S information relevant requested works. Support the Insurance Manager and Senior Technical Officer on insurance related works such as fire / flood damaged properties, providing technical appraisal of the remedial works with loss adjusters. Provide robust backing information to ensure the authorisation of payments in line with the Group's financial controls, contributing to the development and review of relevant budgets including processing payments for approved contracted works, ensuring Asset Management expenditure is robustly managed in line with annual budgets. Maintain accurate records, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required. Manage enquiries relating to works effectively from both internal and external stakeholder, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including close liaison with tenants, managing their expectations and ensuring convenient and high caliber customer service throughout any programmes of works. Contribute to the continuous improvement of processes and procedures. Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure that all GDPR requirements are met in accordance with the Group's policy, procedures and statutory requirements. Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Person specification Knowledge, Skills and Experience Essential Experience in the building industry, ideally working within a customer focussed housing repair and maintenance team with a strong understanding of building maintenance terminology and repair activities. Thorough understanding of housing condition legislation, including Disrepair and FFHHA Understanding of HHSRS, Party Wall Act, Environmental Health Act and Building Regulations Experience of successfully undertaking site visits including post inspections and identification of building defects. Effective contract management skills including managing service and maintenance contracts. Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. Ability of using sound judgement when making effective decisions. Customer focused with excellent written and verbal communication skills. Excellent team player who can work flexibly to meet business requirements. Ability to use Microsoft Office. Desirable Relevant building, maintenance, compliance or facilities management qualification e.g. HNC in Building or NEBOSH General, or equivalent. Relevant professional qualification Thorough understanding of project management methodologies
James Andrews Recruitment Solutions
Bournemouth, Dorset
Our client is currently recruiting for a Housing Officer on a 3-month temporary contract, home based with some travel required across Dorset, and with the potential to be extended. The position is due to start in the New Year on a full-time basis. The hourly rate is negotiable up to £23 per hour depending on experience click apply for full job details
Jan 18, 2026
Seasonal
Our client is currently recruiting for a Housing Officer on a 3-month temporary contract, home based with some travel required across Dorset, and with the potential to be extended. The position is due to start in the New Year on a full-time basis. The hourly rate is negotiable up to £23 per hour depending on experience click apply for full job details
Overview Salary Basis Per annum Enhancements/Additional Payments 1 Saturday in 2 uplift Leave Entitlement 26 days Application Deadline 03/04/2025, 23:55 Anticipated Interview Date(s) TBC About the Borough In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family. Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23. About the Role and our Ideal Candidate An exciting opportunity has arisen within Sutton Council's Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service. Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton's heritage buildings. You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement. You will be required to handle customer information records in accordance with data protection and information governance procedures. You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and software. You will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the heritage houses across the borough, and shifts will include weekends. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same. A Heritage qualification or Heritage experience will be an advantage. Working pattern required is Every Thursday,Friday and alternative Saturdays About Us Sutton Council's Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council's Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough's approach to developing place, economic growth and community cohesion. Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) General Council Flexi-time (Please note, this applies to roles at grades 1-9 only) Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking theGOV.UK website for right to work guidance. This opportunity is closed to applications.
Jan 17, 2026
Full time
Overview Salary Basis Per annum Enhancements/Additional Payments 1 Saturday in 2 uplift Leave Entitlement 26 days Application Deadline 03/04/2025, 23:55 Anticipated Interview Date(s) TBC About the Borough In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ. Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family. Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There's also an extensive road network which provides close and easy access to the M25 and M23. About the Role and our Ideal Candidate An exciting opportunity has arisen within Sutton Council's Cultural Services team for a Customer Service Officer with a focus on supporting our Heritage Service. Working closely under the direction of the Heritage Service, you will be responsible for delivering frontline objectives around service development, public engagement and volunteering, and the day-to-day management of Sutton's heritage buildings. You must be a team player and have excellent interpersonal skills to communicate with a diverse range of customers, volunteers, partner agencies and other council departments. You will be an ambassador for providing excellent customer care, as well as help to deliver events and activities that increase engagement. You will be required to handle customer information records in accordance with data protection and information governance procedures. You will need to be confident in using IT for your own work and in helping volunteers use IT specialist equipment, systems and software. You will make the heritage houses a welcoming and vibrant place that people want to use and enjoy. Flexibility is key as you will be asked to cover at any of the heritage houses across the borough, and shifts will include weekends. The role requires a degree of multi-tasking and working under pressure during busy times. This role is not a traditional customer service role and no two days are the same. A Heritage qualification or Heritage experience will be an advantage. Working pattern required is Every Thursday,Friday and alternative Saturdays About Us Sutton Council's Cultural Services is made up of a network of eight public libraries, three heritage houses and a year-round cultural programme for all ages. Cultural Services provide a key part of community life in Sutton, supporting everything from early years development, digital literacy and community activities, to study space, cultural celebrations and access to Council services. Sutton Council's Cultural Framework sets out the Council's ambition to expand cultural activity in Sutton, supporting the Borough's approach to developing place, economic growth and community cohesion. Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) General Council Flexi-time (Please note, this applies to roles at grades 1-9 only) Public Health Service Localised Flexi-time Scheme - accrual of up to 5 days per year Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants e.g. name, title etc. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen here. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking theGOV.UK website for right to work guidance. This opportunity is closed to applications.
A regional police force is seeking an Administrative Support Officer at Guildford Police Station. This role involves providing effective administrative support to the Safer Neighbourhood Team. The ideal candidate will have strong customer service and IT skills, with experience in an administrative role. The role offers a competitive salary, benefits, and encourages flexible working to balance life and work. Join a team that values integrity, diversity, and community service.
Jan 17, 2026
Full time
A regional police force is seeking an Administrative Support Officer at Guildford Police Station. This role involves providing effective administrative support to the Safer Neighbourhood Team. The ideal candidate will have strong customer service and IT skills, with experience in an administrative role. The role offers a competitive salary, benefits, and encourages flexible working to balance life and work. Join a team that values integrity, diversity, and community service.
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office. You'll manage your own diary with a mix of working from home, office and out with our customers. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of our customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting SNG's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g. CIH) or willingness to work towards it. Experience managing data securely and effectively. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive We will be interviewing in our Newbury Office on the 3rd February 2026. Interested? Apply today and help us shape stronger, more vibrant communities.
Jan 16, 2026
Full time
SNG (Sovereign Network Group) provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year. We're now looking for a Housing Officer to join the team in our Newbury and Reading locality, based from the Greenham Office. You'll manage your own diary with a mix of working from home, office and out with our customers. The Role: As a Housing Officer , you'll be the visible and proactive within your community. Working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of our customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting SNG's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g. CIH) or willingness to work towards it. Experience managing data securely and effectively. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional paid Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive We will be interviewing in our Newbury Office on the 3rd February 2026. Interested? Apply today and help us shape stronger, more vibrant communities.
Division / Department - West Surrey Division Grade - Grade D Status - Full Time Contract Type - Permanent Salary Grade Range - £26,162 - £29,670 Working Hours - 36.0 Hours per Week Shift Allowance - No Politically Restricted - No Location - Guildford The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time. Chief Constables' Message We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application. The Role & Key Responsibilities An opportunity has come available to provide an effective and efficient administrative support service to the Safer Neighbourhood Team and Neighbourhood Policing Team at Guildford Police Station. You will be expected to: Act as point of contact for teams and ensuring appropriate distribution of enquiries in timely manner to appropriate people. Key contact for external partners and external agencies. Manage effectively correspondence. Collate data and statistics on work of team to enable management to monitor performance. Research and interrogate force data and systems to support work of teams and highlight any risk. Carry out any administrative functions in relation to work of the teams including effective liaison with Learning team, IT and vehicle coordinators. Ensure sufficient stationary and office materials and effectively deal with defective equipment. Skills & Experience The skills and experience that any applicant will be expected to possess are; Previous experience in an administrative and/or customer service role. The ability to respond to routine correspondence without direct instruction, but able to exercise judgment regarding escalation. The ability to evidence a high standard of IT literacy and a proven ability to operate and interrogate compute systems proficiently (with experience using Microsoft Office products). The ability to become proficient in Surrey Police systems. Demonstrable experience collating statistics and budget information including the ability to produce clear, concise and accurate written letters and reports with this information. Good interpersonal and communication skills to deal confidently, courteously and efficiently with enquiries both internally and externally, demonstrating high levels of customer care and is able to effectively managing customer expectations. The ability to work as a team member with the competing demands and pressures that arise. To be able to work unsupervised in the absence of a line manager maintaining and prioritising own work, taking the initiative to resolve problems where they arise and make sound judgements and decisions at all times. The ability to be flexible and to be able to cope with and apply new procedures and working practices to assist with organisational and procedural changes. The ability to maintain a high level of integrity and be aware of the need for confidentiality and security of all operational material that will come into their possession some of which may be of a sensitive nature. Why Work With Us? Policing is an exciting 24/7 business and we all have commitments outside work. We're invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. We take pride in looking after our people and offer a variety of benefits; career progression contributory pension scheme (LGPS) generous annual leave allowance discounts for everyday spend on-site gyms and a range of sports clubs generous and supportive parental leave financial and mental wellbeing guidance and support discounted contributory healthcare scheme We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti racist police service. We promise to challenge injustice, ensure fairness and to uphold anti racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here . We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you. Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding to your address/contact list to ensure you receive all communications. This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are; vacancies in collaborated units are available to all officers and staff across both Forces vacancies in non collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Jan 16, 2026
Full time
Division / Department - West Surrey Division Grade - Grade D Status - Full Time Contract Type - Permanent Salary Grade Range - £26,162 - £29,670 Working Hours - 36.0 Hours per Week Shift Allowance - No Politically Restricted - No Location - Guildford The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time. Chief Constables' Message We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application. The Role & Key Responsibilities An opportunity has come available to provide an effective and efficient administrative support service to the Safer Neighbourhood Team and Neighbourhood Policing Team at Guildford Police Station. You will be expected to: Act as point of contact for teams and ensuring appropriate distribution of enquiries in timely manner to appropriate people. Key contact for external partners and external agencies. Manage effectively correspondence. Collate data and statistics on work of team to enable management to monitor performance. Research and interrogate force data and systems to support work of teams and highlight any risk. Carry out any administrative functions in relation to work of the teams including effective liaison with Learning team, IT and vehicle coordinators. Ensure sufficient stationary and office materials and effectively deal with defective equipment. Skills & Experience The skills and experience that any applicant will be expected to possess are; Previous experience in an administrative and/or customer service role. The ability to respond to routine correspondence without direct instruction, but able to exercise judgment regarding escalation. The ability to evidence a high standard of IT literacy and a proven ability to operate and interrogate compute systems proficiently (with experience using Microsoft Office products). The ability to become proficient in Surrey Police systems. Demonstrable experience collating statistics and budget information including the ability to produce clear, concise and accurate written letters and reports with this information. Good interpersonal and communication skills to deal confidently, courteously and efficiently with enquiries both internally and externally, demonstrating high levels of customer care and is able to effectively managing customer expectations. The ability to work as a team member with the competing demands and pressures that arise. To be able to work unsupervised in the absence of a line manager maintaining and prioritising own work, taking the initiative to resolve problems where they arise and make sound judgements and decisions at all times. The ability to be flexible and to be able to cope with and apply new procedures and working practices to assist with organisational and procedural changes. The ability to maintain a high level of integrity and be aware of the need for confidentiality and security of all operational material that will come into their possession some of which may be of a sensitive nature. Why Work With Us? Policing is an exciting 24/7 business and we all have commitments outside work. We're invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working. We take pride in looking after our people and offer a variety of benefits; career progression contributory pension scheme (LGPS) generous annual leave allowance discounts for everyday spend on-site gyms and a range of sports clubs generous and supportive parental leave financial and mental wellbeing guidance and support discounted contributory healthcare scheme We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti racist police service. We promise to challenge injustice, ensure fairness and to uphold anti racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here . We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you. Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding to your address/contact list to ensure you receive all communications. This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are; vacancies in collaborated units are available to all officers and staff across both Forces vacancies in non collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Neigbourhood Office - CV4 Be responsible for the management of our internal and external communal area; manage tenancies and where necessary enforce tenancy conditions where they have been consistently breached causing anti-social behaviour (ASB) and nuisance to others. Work to resolve ASB without the need for legal action where possible, using the full range of tools available under current legis click apply for full job details
Jan 16, 2026
Full time
Neigbourhood Office - CV4 Be responsible for the management of our internal and external communal area; manage tenancies and where necessary enforce tenancy conditions where they have been consistently breached causing anti-social behaviour (ASB) and nuisance to others. Work to resolve ASB without the need for legal action where possible, using the full range of tools available under current legis click apply for full job details
JOB TITLE: Caretaker LOCATION: Croydon PAY RATE: 17.04 PAYE / 21.89 umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 36 hours a week IR35 STATUS: Inside Role Purpose: We are seeking a dedicated Neighbourhood Caretaker to ensure the cleanliness and maintenance of council housing properties. The successful candidate will be responsible for cleaning internal areas, monitoring estate services, and ensuring health and safety standards are met. Key Responsibilities: Perform cleaning duties in council-owned flats and maisonettes, including bin chambers. Use appropriate equipment and cleaning products to meet enhanced cleaning standards. Clear blockages in chutes and report any issues to the repairs contractor. Maintain bin chambers and rotate bins as required. Wash food-waste and communal household rubbish bins. Participate in deep cleaning of blocks and remove graffiti. Cut away/remove shrubs and foliage from sites. Keep communal areas free of bulk rubbish. Inspect and replace lights/lamps weekly. Ensure the safety and maintenance of cleaning equipment. Report abandoned vehicles, vandalism, dog fouling, and fly-tipping. Conduct secondary monitoring of estate services such as Streetscene, grounds maintenance, and communal repairs. Visit new tenants to explain domestic refuse disposal arrangements. Key Contacts: Residents Veolia (Streetscene) Grounds maintenance Repairs service Utility companies Tenancy team Contract Inspectors Neighbourhood Safety Officers Veolia operators Handyperson service Essential Skills and Experience: Understanding of Health & Safety requirements related to COSHH and Risk Assessment. Experience in customer care and basic cleaning tasks. Ability to communicate effectively and work as part of a team. Physical ability to perform tasks such as lifting heavy weights and using industrial cleaning materials. Experience working with the public in a service delivery environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jan 16, 2026
Contractor
JOB TITLE: Caretaker LOCATION: Croydon PAY RATE: 17.04 PAYE / 21.89 umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 36 hours a week IR35 STATUS: Inside Role Purpose: We are seeking a dedicated Neighbourhood Caretaker to ensure the cleanliness and maintenance of council housing properties. The successful candidate will be responsible for cleaning internal areas, monitoring estate services, and ensuring health and safety standards are met. Key Responsibilities: Perform cleaning duties in council-owned flats and maisonettes, including bin chambers. Use appropriate equipment and cleaning products to meet enhanced cleaning standards. Clear blockages in chutes and report any issues to the repairs contractor. Maintain bin chambers and rotate bins as required. Wash food-waste and communal household rubbish bins. Participate in deep cleaning of blocks and remove graffiti. Cut away/remove shrubs and foliage from sites. Keep communal areas free of bulk rubbish. Inspect and replace lights/lamps weekly. Ensure the safety and maintenance of cleaning equipment. Report abandoned vehicles, vandalism, dog fouling, and fly-tipping. Conduct secondary monitoring of estate services such as Streetscene, grounds maintenance, and communal repairs. Visit new tenants to explain domestic refuse disposal arrangements. Key Contacts: Residents Veolia (Streetscene) Grounds maintenance Repairs service Utility companies Tenancy team Contract Inspectors Neighbourhood Safety Officers Veolia operators Handyperson service Essential Skills and Experience: Understanding of Health & Safety requirements related to COSHH and Risk Assessment. Experience in customer care and basic cleaning tasks. Ability to communicate effectively and work as part of a team. Physical ability to perform tasks such as lifting heavy weights and using industrial cleaning materials. Experience working with the public in a service delivery environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
Jan 16, 2026
Full time
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Bournemouth. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
Jan 16, 2026
Full time
We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Bournemouth. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community. The Role As a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services. You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs. Key Responsibilities of a Housing Officer: Deliver high-quality tenancy, leasehold, and neighbourhood management services Act as a trusted point of contact for residents, ensuring a customer-first approach Build strong working relationships with local authorities, community groups, and partner agencies Use data and insight to drive service improvements and ensure compliance with legislation Support neighbourhood improvements and community engagement initiatives Maintain accurate customer records and manage data securely and responsibly What We'd Love To See From You: Proven experience in housing management, tenancy management, leasehold, or neighbourhood services Excellent communication and relationship-building skills Ability to manage complex cases and resolve issues effectively Strong understanding of landlord services and housing legislation Confident using digital systems and data to support service delivery A collaborative and proactive approach, with a focus on positive customer outcomes Desirable: Professional membership (e.g. CIH) or willingness to work towards it Experience handling and managing data securely Benefits of this Housing Officer role: 25 days annual leave + bank holidays (increasing annually up to 30 days) Option to buy or sell holiday 3 additional paid wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% Life assurance at 4x salary Enhanced maternity, adoption, and paternity pay Optional private medical, dental, and critical illness cover Wellbeing discounts, gym memberships, and access to a 24/7 virtual GP service If this Housing Officer role is for you then please apply or contact (url removed)
We have an opportunity for a Housing Officer to join our client's team in Bournemouth. You'll manage your own diary with a mix of working from home, office, and out with customers. This is a full-time permanent role with a starting salary of 32,000 - 38,000 depending on your experience. Your role As a Housing Officer, you'll be delivering a professional and high-quality mixed tenure service to customers, using your knowledge and skills to resolve a range of housing management challenges. This could include anti-social behaviour, housing and neighbourhood issues, contract-related breaches or changes, fraud, and safeguarding. You'll be an integral part of ensuring neighbourhoods are safe, whilst listening to customers' needs and making changes when needed. You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for customers. To be successful in this role you will have: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment Experience in providing excellent customer service, contributing to achieving a 90% customer satisfaction rate Previous experience or knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop, and maintain effective working relationships with colleagues, contractors, and partnering agencies A full UK driving licence and access to your own transport (as you will be visiting customers) A DBS check will be undertaken for the successful candidate.
Jan 15, 2026
Full time
We have an opportunity for a Housing Officer to join our client's team in Bournemouth. You'll manage your own diary with a mix of working from home, office, and out with customers. This is a full-time permanent role with a starting salary of 32,000 - 38,000 depending on your experience. Your role As a Housing Officer, you'll be delivering a professional and high-quality mixed tenure service to customers, using your knowledge and skills to resolve a range of housing management challenges. This could include anti-social behaviour, housing and neighbourhood issues, contract-related breaches or changes, fraud, and safeguarding. You'll be an integral part of ensuring neighbourhoods are safe, whilst listening to customers' needs and making changes when needed. You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for customers. To be successful in this role you will have: The ability to proactively manage a complex caseload Strong communication skills with previous experience of working with customers in a demanding environment Experience in providing excellent customer service, contributing to achieving a 90% customer satisfaction rate Previous experience or knowledge of delivering housing management services Experience of using computer systems, for example Microsoft Office The ability to establish, develop, and maintain effective working relationships with colleagues, contractors, and partnering agencies A full UK driving licence and access to your own transport (as you will be visiting customers) A DBS check will be undertaken for the successful candidate.
The Role: Salary 32,000 - 38,000 per year - Greenham / Thatcham As a Housing Officer, you'll be a visible and proactive presence within the community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality. Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting our client's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g., CIH) or willingness to work towards it. Experience managing data securely and effectively.
Jan 15, 2026
Full time
The Role: Salary 32,000 - 38,000 per year - Greenham / Thatcham As a Housing Officer, you'll be a visible and proactive presence within the community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that services are safe, compliant, and responsive. What you'll be doing: Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality. Acting as a trusted point of contact for customers. Building relationships with local authorities, community groups, and partner agencies. Using data insights to improve services and ensure compliance with legislation and regulations. Supporting neighbourhood improvements and shaping services based on the voice of customers. Maintaining accurate customer records and ensuring data is used responsibly. Promoting our client's values and culture of collaboration, safety, and inclusion. What we're looking for: Experience delivering tenancy, lease, or neighbourhood management services. Strong communication and relationship-building skills, with the ability to influence and resolve complex issues. A collaborative approach, working across teams and with external stakeholders. Good knowledge of landlord services and the ability to apply this in practice. A customer-first mindset, with a track record of achieving positive outcomes. Confidence using digital tools to support service delivery. Desirable: Professional membership (e.g., CIH) or willingness to work towards it. Experience managing data securely and effectively.
Your new company Hays are recruiting for an experienced ASB / Neighbourhood Officer on a temporary ongoing basis in the Staffordshire Moorlands area. Please note this role is a full-time position, to start as soon as possible. This is a hybrid position, where you will be expected to be covering properties in your area patch 1-2 days per week click apply for full job details
Jan 15, 2026
Seasonal
Your new company Hays are recruiting for an experienced ASB / Neighbourhood Officer on a temporary ongoing basis in the Staffordshire Moorlands area. Please note this role is a full-time position, to start as soon as possible. This is a hybrid position, where you will be expected to be covering properties in your area patch 1-2 days per week click apply for full job details
MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in South East London. Salary: 31,000 to 34,000 - Depending on Experience As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels of resident satisfaction. Responsibilities: Offer a courteous and polite service to residents and other internal and external customers in line with the Customer Service Standards. Handle all calls from residents in the first instance, deal with initial enquiries and pass to Neighbourhood Officers or other staff as appropriate, including by email. Promptly and efficiently resolve queries from customers on a wide range of issues, including, but not limited to Repairs, and planned works including defects and chasing contractor Arrears (up to court stage), Rent queries, Transfers, nominations, mutual exchanges and attempted direct applicants; Advice on Nuisance & Harassment; and Home ownership queries including Right to Buy, Right to Acquire, Shared Ownership, etc. Provide fair and accurate advice, and send out appropriate information in line with Policies and Procedures Provide switchboard and Reception services for the client. To provide Reception services for the Association Liaise with Area Surveyors to be responsible for identifying, prioritising and raising customer repairs, and allocating work to external contractors. To check outstanding repair orders, following up queries with contractors and to ensure timely completion of works. Liaise with repairs contractor with regards to complaints where necessary, identify the problem, trace history and provide information, referring as necessary to other parties. Requirements: Experience of working in a customer service or contact centre environment. Proven background of working in a fast-paced contact centre or directly with members of the public both face to face and over the phone Experience of logging repairs/raising job orders for external contractors Experience of working with outsourced contractors Ability to show initiative and creative thinking in problem solving Computer literate, with knowledge & experience of MS Office/CRM systems/large databases Good numeracy skills including the ability to produce simple statistical reports Good verbal and written communication skills and an ability to effectively represent the Association externally An excellent telephone manner and verbal communication skills, including ability to sometimes deal with difficult or challenging customers' Excellent attention to detail
Jan 15, 2026
Full time
MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in South East London. Salary: 31,000 to 34,000 - Depending on Experience As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels of resident satisfaction. Responsibilities: Offer a courteous and polite service to residents and other internal and external customers in line with the Customer Service Standards. Handle all calls from residents in the first instance, deal with initial enquiries and pass to Neighbourhood Officers or other staff as appropriate, including by email. Promptly and efficiently resolve queries from customers on a wide range of issues, including, but not limited to Repairs, and planned works including defects and chasing contractor Arrears (up to court stage), Rent queries, Transfers, nominations, mutual exchanges and attempted direct applicants; Advice on Nuisance & Harassment; and Home ownership queries including Right to Buy, Right to Acquire, Shared Ownership, etc. Provide fair and accurate advice, and send out appropriate information in line with Policies and Procedures Provide switchboard and Reception services for the client. To provide Reception services for the Association Liaise with Area Surveyors to be responsible for identifying, prioritising and raising customer repairs, and allocating work to external contractors. To check outstanding repair orders, following up queries with contractors and to ensure timely completion of works. Liaise with repairs contractor with regards to complaints where necessary, identify the problem, trace history and provide information, referring as necessary to other parties. Requirements: Experience of working in a customer service or contact centre environment. Proven background of working in a fast-paced contact centre or directly with members of the public both face to face and over the phone Experience of logging repairs/raising job orders for external contractors Experience of working with outsourced contractors Ability to show initiative and creative thinking in problem solving Computer literate, with knowledge & experience of MS Office/CRM systems/large databases Good numeracy skills including the ability to produce simple statistical reports Good verbal and written communication skills and an ability to effectively represent the Association externally An excellent telephone manner and verbal communication skills, including ability to sometimes deal with difficult or challenging customers' Excellent attention to detail
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Jan 15, 2026
Full time
Reference: SMTLOW_ Posted: December 23, 2025 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. The salary is £27k plus 3k car allowance and mileage. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call . Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Jan 15, 2026
Full time
Location: Warrington Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
Jan 15, 2026
Full time
Location: Manchester Salary: £30K per Year Contract: Permanent Type: Full Time Reference: SMTLOW_ Posted: January 12, 2026 Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates. My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on energy efficiency upgrade schemes and internal refurbishments to tenanted properties across the North West. Schemes could be anywhere in the North West, so the successful candidate must be willing and able to travel. As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary. Duties include: Pre entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and to advise them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out Monitor customer complaints and resolve any potential issues The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors. You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card. To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.
A housing association in Birmingham is seeking a proactive Neighbourhood Officer to ensure safe and thriving communities. This role involves managing tenancies, dealing with anti-social behaviour, and conducting inspections. Ideal candidates will have experience in housing management, excellent negotiation skills, and knowledge of housing legislation. The position offers competitive pay, hybrid working, and the chance to make a significant impact in the lives of tenants.
Jan 15, 2026
Full time
A housing association in Birmingham is seeking a proactive Neighbourhood Officer to ensure safe and thriving communities. This role involves managing tenancies, dealing with anti-social behaviour, and conducting inspections. Ideal candidates will have experience in housing management, excellent negotiation skills, and knowledge of housing legislation. The position offers competitive pay, hybrid working, and the chance to make a significant impact in the lives of tenants.
Neighbourhood Officer - West London Rate: 26.53 - 28.12 ph (Umbrella) We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across West London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Jan 14, 2026
Contractor
Neighbourhood Officer - West London Rate: 26.53 - 28.12 ph (Umbrella) We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across West London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
BDS Recruitment are looking for a Neighbourhood Housing Officer covering the South Manchester area. This is a hybrid role with the expectation to be in the office at least 2 days per week. This is a full-time role on a temporary onoing basis in the first instance to start January 2026. Interviews mid December. Rates from £25/£26 per hour umbrella The main role is to deliver a proactive, reassuring, practical and visible customer focused tenancy and estate management service. You will make a real difference to the customers and the communities that you manage. Duties include: Escalating breaches of tenancy regulations in line with procedures. Responsible for the day to day running of patch based void management of properties. Complete risk assessments, support checklists and appropriate interventions as appropriate. Provide low level support and make appropriate referrals. Understanding community issues as well as holding issues Dealing with tenancies & anti-social behaviours. Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies. Previous experience of housing is essential and you will need to have a full driving licence and access to a vehicle. If you are interested in finding out more, please apply via CV library or call Vickie or Charlotte.
Jan 14, 2026
Full time
BDS Recruitment are looking for a Neighbourhood Housing Officer covering the South Manchester area. This is a hybrid role with the expectation to be in the office at least 2 days per week. This is a full-time role on a temporary onoing basis in the first instance to start January 2026. Interviews mid December. Rates from £25/£26 per hour umbrella The main role is to deliver a proactive, reassuring, practical and visible customer focused tenancy and estate management service. You will make a real difference to the customers and the communities that you manage. Duties include: Escalating breaches of tenancy regulations in line with procedures. Responsible for the day to day running of patch based void management of properties. Complete risk assessments, support checklists and appropriate interventions as appropriate. Provide low level support and make appropriate referrals. Understanding community issues as well as holding issues Dealing with tenancies & anti-social behaviours. Develop a thorough local knowledge of residents and community issues and contribute to feeding this into appropriate meetings/agencies. Previous experience of housing is essential and you will need to have a full driving licence and access to a vehicle. If you are interested in finding out more, please apply via CV library or call Vickie or Charlotte.
