We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of £39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
Apr 15, 2026
Full time
We are seeking four experienced Neighbourhood Housing Officers to join a busy social housing service on a temporary basis across the Plymouth and Cornwall area. This role offers a salary of £39,923 and provides an excellent opportunity for a housing professional to make a real impact within local communities on a short-term assignment. In this frontline role, you will act as the main point of contact for tenants within your allocated patch, delivering a responsive and high-quality housing management service. You will be responsible for managing day-to-day tenancy matters, supporting safe and sustainable communities, and working closely with internal teams and external partners to maintain well-managed neighbourhoods. This is a varied and rewarding role where you will balance customer service, tenancy management, enforcement activity, and community engagement, ensuring residents receive a professional, consistent, and supportive housing service. Key Responsibilities Deliver excellent customer service, managing tenancy and housing enquiries Carry out tenancy sign-ups, viewings, and ensure compliance with tenancy agreements Manage cases of tenancy breaches, including safeguarding concerns where required Oversee estate standards and service contracts to ensure quality and value for money Support and deliver resident engagement activities to strengthen communities Contribute to tenancy sustainment and neighbourhood management objectives About You We are looking for candidates with: Experience in social housing, particularly tenancy, estate, or housing management CIH Level 4 qualification, or willingness to work towards it (Chartered Institute of Housing) Strong interpersonal and communication skills Excellent organisational ability to manage a varied and fast-paced workload A strong customer focus with a drive to improve customer satisfaction Full UK driving licence and access to a vehicle Additional Requirements Basic DBS check required Commitment to safeguarding and promoting the welfare of vulnerable groups
We Manage Jobs(WMJobs)
Wolverhampton, Staffordshire
Tenancy and Leasehold Officers Salary: £37,747 - £40,423 Hours: 37 hours per week (may be required to work out of hours) Location: Office based Wolverhampton and, in the community Job Type: Permanent Overview This is an exciting opportunity to join our Tenancy Management team as a Tenancy & Leasehold Officer. You will play a key frontline role in our neighbourhoods -supporting residents, resolving tenancy issues, and working directly within our communities to help make them safe, clean and welcoming places to live. Key Responsibilities Deliver a high-quality, customer-focussed tenancy and leasehold management service Conduct regular visits and community engagement Take appropriate and timely action to resolve tenancy breaches, ASB, property misuse and estate-based concerns Support tenants and their families, particularly those who are vulnerable, to maintain successful and sustainable tenancies Identify and reporting estate issues and ensuring action is taken Build strong relationships with residents, colleagues and partners Maintain accurate case records and ensuring all actions align with policy and good practice About you Do you thrive in a role where you're out in the community every day, engaging directly with tenants and seeing the impact of your work first-hand? Are you confident managing face-to-face conversations, estate issues and tenancy challenges head-on, rather than working behind a desk? Do you enjoy taking responsibility for your own patch - carrying out visits, inspections and resolving problems where they happen - while also being a strong team player who collaborates well with colleagues? Are you looking for a role that is fast-paced, varied and entirely community-based? Our organisation We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place. Equality and Diversity We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. Our top priority is finding the best person for each role and for our company.If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications. Reports To: Tenancy and Leasehold Managers Closing date: 16 April 2026 Interview date: 24 April 2026 Contact for an informal discussion / more information: Emma Thomas Attached documents Tenancy & Leasehold Officer Job Description - December 2023.pdf
Apr 15, 2026
Full time
Tenancy and Leasehold Officers Salary: £37,747 - £40,423 Hours: 37 hours per week (may be required to work out of hours) Location: Office based Wolverhampton and, in the community Job Type: Permanent Overview This is an exciting opportunity to join our Tenancy Management team as a Tenancy & Leasehold Officer. You will play a key frontline role in our neighbourhoods -supporting residents, resolving tenancy issues, and working directly within our communities to help make them safe, clean and welcoming places to live. Key Responsibilities Deliver a high-quality, customer-focussed tenancy and leasehold management service Conduct regular visits and community engagement Take appropriate and timely action to resolve tenancy breaches, ASB, property misuse and estate-based concerns Support tenants and their families, particularly those who are vulnerable, to maintain successful and sustainable tenancies Identify and reporting estate issues and ensuring action is taken Build strong relationships with residents, colleagues and partners Maintain accurate case records and ensuring all actions align with policy and good practice About you Do you thrive in a role where you're out in the community every day, engaging directly with tenants and seeing the impact of your work first-hand? Are you confident managing face-to-face conversations, estate issues and tenancy challenges head-on, rather than working behind a desk? Do you enjoy taking responsibility for your own patch - carrying out visits, inspections and resolving problems where they happen - while also being a strong team player who collaborates well with colleagues? Are you looking for a role that is fast-paced, varied and entirely community-based? Our organisation We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place. Equality and Diversity We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums. Our top priority is finding the best person for each role and for our company.If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you do not believe you meet each of the necessary criteria or required qualifications. Reports To: Tenancy and Leasehold Managers Closing date: 16 April 2026 Interview date: 24 April 2026 Contact for an informal discussion / more information: Emma Thomas Attached documents Tenancy & Leasehold Officer Job Description - December 2023.pdf
8 Weeks Annual Leave Including Public Holidays Hybrid and Flexible Working Environment Learning and Development Culture Family Friendly Policies Teambuilding Sessions Lunch and Learns Health and Wellbeing Initiatives Counselling Service Professional Membership Fees Who Are Ardenglen? Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties. Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available. In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and in 2024 were nominated for the UK Employer of the Year award by Investors in People. We believe that now is an exciting time to be joining our organisation. Culture and Values at Ardenglen At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employees feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values: Customer and Community Focused:customer and community is the focus of all that we do Accountable:we take ownership and deliver on our promises Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need Innovative:we challenge the status quo and provide an environment which enables creativity Equal Access to Services and Opportunities For All:we understand barriers to equality and work tirelessly to remove them Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. The Asset Officer post forms part of the Asset Management team and plays a pivotal role in helping us achieve our vision. In this role you'll need experience of delivering a reactive, void, and planned maintenance service. You'll hold knowledge of the Scottish Social Housing Charter and the associated compliance regulations as well as knowledge of related legislation. You'll work in collaboration with the Customer Services team within a geographical patch to deliver positive outcomes for our customers and the community. Your responsibilities will include: Deliver Repairs, Void and Planned Maintenance Works: Ensuring our homes are safe, high quality, and energy efficient in line with our Integrated Asset Management Strategy. Tenant Safety: Effectively contributing to Residents Health and Safety Compliance, statutory compliance, procurement, and contract management. Estate Management: Deliver excellent estate management to ensure safe and welcoming areas for our local community. Deliver excellent Customer Service: Putting the customer at the heart of all decisions and ensuring they are treated with respect at all times. Teamwork: Work closely with all Teams throughout Ardenglen to deliver excellent services and drive continuous improvement across the Association. Shape the future: Play a key role in delivering Ardenglen's 5-year investment plan and maintaining long-term sustainability through innovation and continuous professional development. The full job description and person specification for the post can be found within our recruitment pack here -Recruitment Pack. How to Fit at Ardenglen We're building a culture of openness and accountability at Ardenglen, but one where every employee's voice is heard. We're therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we'd love to hear from you regarding the experience or awareness you have within the following areas: Continuous improvement of best value and quality service provision Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered Ability to lead and motivate colleagues to achieve positive outcomes Commitment to the core values of Ardenglen Housing Association What's Next? To apply for this post, please submit your CV and a covering letter supporting your application to . The closing date for applications is noon on Friday 17th April, 2026. Interviews for the post will be held on Wednesday 29th April. All applications are very much welcome to us at Ardenglen. We are an inclusive employer and offer equal opportunities regardless of an individual's age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing us in advance. Full salary & employment details Salary Range: £42,707 - £46,895 (Grade 7) 8 Weeks Annual Leave Including Public Holidays Hybrid and Flexible Working Environment Job Type Full Time
Apr 15, 2026
Full time
8 Weeks Annual Leave Including Public Holidays Hybrid and Flexible Working Environment Learning and Development Culture Family Friendly Policies Teambuilding Sessions Lunch and Learns Health and Wellbeing Initiatives Counselling Service Professional Membership Fees Who Are Ardenglen? Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties. Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available. In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and in 2024 were nominated for the UK Employer of the Year award by Investors in People. We believe that now is an exciting time to be joining our organisation. Culture and Values at Ardenglen At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employees feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values: Customer and Community Focused:customer and community is the focus of all that we do Accountable:we take ownership and deliver on our promises Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need Innovative:we challenge the status quo and provide an environment which enables creativity Equal Access to Services and Opportunities For All:we understand barriers to equality and work tirelessly to remove them Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. The Asset Officer post forms part of the Asset Management team and plays a pivotal role in helping us achieve our vision. In this role you'll need experience of delivering a reactive, void, and planned maintenance service. You'll hold knowledge of the Scottish Social Housing Charter and the associated compliance regulations as well as knowledge of related legislation. You'll work in collaboration with the Customer Services team within a geographical patch to deliver positive outcomes for our customers and the community. Your responsibilities will include: Deliver Repairs, Void and Planned Maintenance Works: Ensuring our homes are safe, high quality, and energy efficient in line with our Integrated Asset Management Strategy. Tenant Safety: Effectively contributing to Residents Health and Safety Compliance, statutory compliance, procurement, and contract management. Estate Management: Deliver excellent estate management to ensure safe and welcoming areas for our local community. Deliver excellent Customer Service: Putting the customer at the heart of all decisions and ensuring they are treated with respect at all times. Teamwork: Work closely with all Teams throughout Ardenglen to deliver excellent services and drive continuous improvement across the Association. Shape the future: Play a key role in delivering Ardenglen's 5-year investment plan and maintaining long-term sustainability through innovation and continuous professional development. The full job description and person specification for the post can be found within our recruitment pack here -Recruitment Pack. How to Fit at Ardenglen We're building a culture of openness and accountability at Ardenglen, but one where every employee's voice is heard. We're therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we'd love to hear from you regarding the experience or awareness you have within the following areas: Continuous improvement of best value and quality service provision Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered Ability to lead and motivate colleagues to achieve positive outcomes Commitment to the core values of Ardenglen Housing Association What's Next? To apply for this post, please submit your CV and a covering letter supporting your application to . The closing date for applications is noon on Friday 17th April, 2026. Interviews for the post will be held on Wednesday 29th April. All applications are very much welcome to us at Ardenglen. We are an inclusive employer and offer equal opportunities regardless of an individual's age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing us in advance. Full salary & employment details Salary Range: £42,707 - £46,895 (Grade 7) 8 Weeks Annual Leave Including Public Holidays Hybrid and Flexible Working Environment Job Type Full Time
Prevention Officer Full time/ Fixed Term (until March 2028) Career Graded SO2 - PO1: £42,912pa rising in annual increments to £45,852pa incl. LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: The Engagement Service is a preventative service which supports children, young people and families by intervening early to reduce the vulnerabilities, risks and factors that lead to offending behaviour. The service sits alongside the Youth Justice and Contextual Safeguarding Services to deliver an integrated response which supports children and young people to fulfil their potential and make positive contributions to society. About the Role: To work in partnership with families using a whole family model. To provide a link between the family and other agencies and act as the Lead Professional. The focus of casework support will be on families with multiple and complex problems, and the post holder will complete assessments ensuring needs are met. To work as part of the wider service to deliver a range of interventions to young people and their families How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: JD and Person specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Monday 4th May 2026. Shortlisting: Week commencing 5th May 2026. Interviews: Week commencing 11th May 2026. Please click here to view: Lambeth Staff Benefits Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas. Contact Information: For an informal discussion about the role, please contact Michele Owusu . At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Apr 15, 2026
Full time
Prevention Officer Full time/ Fixed Term (until March 2028) Career Graded SO2 - PO1: £42,912pa rising in annual increments to £45,852pa incl. LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: The Engagement Service is a preventative service which supports children, young people and families by intervening early to reduce the vulnerabilities, risks and factors that lead to offending behaviour. The service sits alongside the Youth Justice and Contextual Safeguarding Services to deliver an integrated response which supports children and young people to fulfil their potential and make positive contributions to society. About the Role: To work in partnership with families using a whole family model. To provide a link between the family and other agencies and act as the Lead Professional. The focus of casework support will be on families with multiple and complex problems, and the post holder will complete assessments ensuring needs are met. To work as part of the wider service to deliver a range of interventions to young people and their families How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: JD and Person specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on Monday 4th May 2026. Shortlisting: Week commencing 5th May 2026. Interviews: Week commencing 11th May 2026. Please click here to view: Lambeth Staff Benefits Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas. Contact Information: For an informal discussion about the role, please contact Michele Owusu . At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .
Clarion Housing Group Limited
Milton Keynes, Buckinghamshire
Salary: £35,809 to £41,593 per annum Hours: 36 hours per week Location: Hybrid working arrangement Contract Type: Secondment/Fixed term contract until 28th August 2026 We're looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering Oxfordshire, Milton Keynes and the surrounding areas. You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live What you'll be doing Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements. You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference. You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy. Importantly you will be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood. What you'll need We're looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone. You'll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions. You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones. Although the role has responsibility for managing an area, extensive travel across the region is required from time to time to cover others and a vehicle to do this will be essential. What you'll get in return If this sounds like an opportunity for you then please review the full role profile before applying here or please visit our website. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here Closing Date: Tuesday 21st April 2026 at midnight. Applicants must be able to travel across the region as required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Apr 15, 2026
Full time
Salary: £35,809 to £41,593 per annum Hours: 36 hours per week Location: Hybrid working arrangement Contract Type: Secondment/Fixed term contract until 28th August 2026 We're looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering Oxfordshire, Milton Keynes and the surrounding areas. You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live What you'll be doing Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements. You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference. You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy. Importantly you will be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood. What you'll need We're looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone. You'll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions. You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones. Although the role has responsibility for managing an area, extensive travel across the region is required from time to time to cover others and a vehicle to do this will be essential. What you'll get in return If this sounds like an opportunity for you then please review the full role profile before applying here or please visit our website. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here Closing Date: Tuesday 21st April 2026 at midnight. Applicants must be able to travel across the region as required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Job Title: Case Work & Referral Officer Contract Type: Permanent Salary:£28,031.56 Per annum ( Pro rata) Working Hours: Part-time 18.75 per week Working Pattern:Mon - Fri 9-5 Hours to be agreed Location:Hackney / Hybrid role with a minimum of 50% office based. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Case worker & referral Officer In this role you will work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. About you An understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can-do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role profile Job purpose To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. Role requires you to deliver a referral management service as per contractual requirements by: Acting as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrating a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signposting referred customers that have a need for support, but do not meet the eligibility criteria. Conducting initial assessment of allocated referrals, and current housing status. Identifying root cause of insecurity of current home. Identifying best solutions to address root cause. Developing a detailed understanding of support available, both veteran and non-veteran specific. This may include Local Authorities, Op COURAGE for mental health support, grant giving bodies for financial support, local Third Sector Floating Support services to provide ongoing tenancy sustainment support, employment support, and signposting to other relevant agencies to meet their needs. Making referrals to the most appropriate organisation from our list of approved providers, to assist the referred veteran to address the underlying cause of homelessness. Ensuring 100% compliance with the recording of all referral and case management activity. Contributing to and maintaining partnerships across the Op FORTITUDE Pathway. Carrying out day-to-day administration and operational duties. Assisting in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Delivering the referrals process to meet contractual requirements. This will include: Monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Referring customers to the Pathways Caseworker for support in seeking accommodation. Liaising with referring agents. Deciding on the outcome and advising all relevant parties accordingly. Making a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Being responsible for the accuracy of data of the referrals and that the referral pathway database is "quality driven" and updated at all times, escalating any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respecting customer preferences in relation to choice of location where multiple accommodation options are available. Where multiple accommodation choices are available that meet both the level of need, and referral choice, prioritise the unit that has been vacant for the longest period. Using IT systems appropriately, including adding updates to the referral portal. Support customers You will use psychologically and trauma informed approaches to engage and support veterans to make positive choices by: Signposting to the relevant external organization for support. Suggest the appropriate Op FORTITUDE Casework & Referral Officer or Specialist supports the customer depending on their needs. Maintaining regular contact with veterans on the waiting list and keeping them fully updated with the status of their application. Understanding the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensuring equality, diversity and inclusion is always considered. Other Information Carry out all your duties within Riverside's Policy and Procedure framework e.g., health & safety, safeguarding, dignity at work, GDPR, cash handling, etc. Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Person specification Essential An understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can-do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Desirable Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness. Have a good understanding of safeguarding vulnerable adults and how to identify and raise safeguarding concerns.
Apr 15, 2026
Full time
Job Title: Case Work & Referral Officer Contract Type: Permanent Salary:£28,031.56 Per annum ( Pro rata) Working Hours: Part-time 18.75 per week Working Pattern:Mon - Fri 9-5 Hours to be agreed Location:Hackney / Hybrid role with a minimum of 50% office based. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Case worker & referral Officer In this role you will work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. About you An understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can-do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Role profile Job purpose To work in partnership with key stakeholders to achieve the Op FORTITUDE mission to end veteran rough sleeping. This Government-funded referral service supports veterans who may be rough sleeping or are at risk of homelessness. The role involves working collaboratively as part of a committed team to deliver an outstanding service by administering the referral gateway for single veterans at risk or experiencing homelessness to access suitable accommodation. The aim is to put customers first and empower them to achieve their goals and aspirations, while undertaking a range of tasks that contribute to safe and effective service delivery. Role requires you to deliver a referral management service as per contractual requirements by: Acting as the first point of contact, dealing with a range of enquiries, answering phone calls and signposting customers as required. Demonstrating a full understanding of the eligibility criteria to confirm that referrals meet the criteria for the Pathway. Signposting referred customers that have a need for support, but do not meet the eligibility criteria. Conducting initial assessment of allocated referrals, and current housing status. Identifying root cause of insecurity of current home. Identifying best solutions to address root cause. Developing a detailed understanding of support available, both veteran and non-veteran specific. This may include Local Authorities, Op COURAGE for mental health support, grant giving bodies for financial support, local Third Sector Floating Support services to provide ongoing tenancy sustainment support, employment support, and signposting to other relevant agencies to meet their needs. Making referrals to the most appropriate organisation from our list of approved providers, to assist the referred veteran to address the underlying cause of homelessness. Ensuring 100% compliance with the recording of all referral and case management activity. Contributing to and maintaining partnerships across the Op FORTITUDE Pathway. Carrying out day-to-day administration and operational duties. Assisting in the collation and submission of information returns relating to funding and performance, including capturing information for contractual requirements. Delivering the referrals process to meet contractual requirements. This will include: Monitoring the Op FORTITUDE referral portal, acknowledging receipt of referrals and responding to all enquiries within agreed timeframes. Referring customers to the Pathways Caseworker for support in seeking accommodation. Liaising with referring agents. Deciding on the outcome and advising all relevant parties accordingly. Making a referral to the appropriate accommodation provider with suitable vacancies that meet referral needs. Being responsible for the accuracy of data of the referrals and that the referral pathway database is "quality driven" and updated at all times, escalating any issues or concerns when referrals have not met the pathway standards to the Service Manager. Respecting customer preferences in relation to choice of location where multiple accommodation options are available. Where multiple accommodation choices are available that meet both the level of need, and referral choice, prioritise the unit that has been vacant for the longest period. Using IT systems appropriately, including adding updates to the referral portal. Support customers You will use psychologically and trauma informed approaches to engage and support veterans to make positive choices by: Signposting to the relevant external organization for support. Suggest the appropriate Op FORTITUDE Casework & Referral Officer or Specialist supports the customer depending on their needs. Maintaining regular contact with veterans on the waiting list and keeping them fully updated with the status of their application. Understanding the risk management process, escalating appropriately where you have concerns for the safety of the veteran or others. Ensuring equality, diversity and inclusion is always considered. Other Information Carry out all your duties within Riverside's Policy and Procedure framework e.g., health & safety, safeguarding, dignity at work, GDPR, cash handling, etc. Deliver your role in line with Riverside company values - "Our Riverside Way". Participate in team meetings, attend regular supervisions and reflective practice sessions. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Person specification Essential An understanding of the barriers faced by vulnerable homeless people with complex needs. Ability to work in partnership and communicate with other people to reach positive outcomes. Ability to organise tasks and plan accordingly. Be a team player with a caring, flexible, resilient, can-do attitude. Ability to use initiative and have confidence to make decisions. High attention to detail with competent and accurate administrative and IT skills. Desirable Understanding of the veteran sector. Ability to administer a comprehensive referral service. Personal lived experience of serving in the forces or of homelessness. Have a good understanding of safeguarding vulnerable adults and how to identify and raise safeguarding concerns.
Title: Communications and Events Officer Remuneration: £32,952 Hours: Full-time. Some early morning, evening and weekend working required. Location: Better Bankside, 18 Great Guildford Street, London SE1 0FD Contract: Permanent Reporting to: Director of Communications and Engagement Job Overview Better Bankside is seeking a highly motivated Communications and Events Officer to support delivery of an exciting engagement and events programme. This is an exceptional opportunity for an ambitious professional to hone their communications, marketing and events skills in the dynamic placemaking sector. You will bring first-rate skills across communications, marketing and events to a small, high performing membership organisation known for creative thinking and high impact delivery. You'll combine enthusiasm and commitment with meticulous attention to detail and a disciplined approach to delivering projects on time and budget. Collaboration and strong partnerships are central to Better Bankside's success, and the Communications and Events Officer will play a key role in a goal-focused team, working alongside some of London's most influential stakeholders. The role will support the Communications and Engagement team to deliver on our five-year plan. BB-Strategy-2025-30.pdf Main Responsibilities The Communications and Events Officer supports delivery of creative initiatives that help achieve Better Bankside's vision of a Stronger, Greener, Happier neighbourhood, including: Communications and marketing: Lead on Better Bankside's fortnightly e-newsletter, including content creation and production. Assist with content social media channels, including LinkedIn, Instagram and TikTok. Research, create and upload content, including articles, Buzz offers (Better Bankside's local discount scheme) and event listings, to betterbankside.co.uk, banksidelondon.co.uk and Manage the Better Bankside events and activities calendar. Events and initiatives: Support the Director of Communications and Engagement and the Marketing Manager to deliver Better Bankside's cultural programme, including creative input, supplier liaison and communications across print, digital, social and out of home. Support the Responsible Business and Inclusion Manager and Membership Manager to organise and promote events, membership and community engagement campaigns. Represent Better Bankside at member events and support their delivery, including venue booking, marketing, set-up, registration and feedback. Undertake member engagement and account management activity, including as part of Better Bankside's ballot campaign, to increase members' benefiting from Better Bankside services and ensure a strong 'yes' vote at ballot. Data and insights Support the team to develop more targeted communications and a programme that responds to member needs using data analytics, including digital marketing analytics, member surveys and publicly available datasets. Consistently record and represent activities and contacts on Better Bankside's customer relationship management system. Administration: Manage the Buzz card local discount scheme, to include supporting the development of the new Buzz app. Manage Better Bankside's image portal, Cloudinary. Project management: Support senior colleagues on key projects and campaigns. Take ownership of your own projects as your role develops. Undertake any other reasonable duties within the remit of the role. Person Specification We are looking for a super-organised, highly effective professional who is quick to learn and willing to get stuck in. Thorough and accurate, with excellent attention to detail, you will be driven by a desire to put Bankside on the map and support our member businesses to thrive. You will be a collaborator and problem-solver, a strategic thinker and confident communicator. Knowledge and Experience: Demonstrable experience in a communications, marketing or events role, whether gained through formal education, apprenticeship, self-directed learning or practical experience. Excellent written and verbal communication skills, with the ability to write clearly and persuasively for a range of channels and audiences, both independently and, where appropriate, using AI tools. Proven ability to manage a busy workload, prioritise tasks and work on own initiative. Demonstrable experience of supporting a small, busy team and building positive working relationships with key stakeholders, eg members, partners and contractors. Confident user of MS Office; knowledge of CMS and CRM systems desirable; Adobe Photoshop an advantage. Proven experience using social media and e-marketing tools, with an understanding of how to apply these effectively in a professional setting. Demonstrable experience of event organisation. Ability to evaluate and report on digital marketing activity using data analytics, including digital marketing analytics, member surveys and publicly available datasets. About Better Bankside Better Bankside was one of the first Business Improvement Districts (BIDs) in the UK, established in 2004. We are a coalition of local businesses working closely with community stakeholders to co-create projects and services that benefit the whole Bankside neighbourhood, supporting local businesses and making a positive impact in our community. As a BID, we are funded by a mandatory levy on businesses within a defined boundary, and every five years must secure a majority vote from our members to continue. Our last ballot, in November 2024, achieved overwhelming support - 91% voted for another five years of Better Bankside. We are a small team of fifteen, plus our wardens and street cleaning teams, and an extended network of regular collaborators and contributors. Better Bankside is an organisation where you can make a real impact, across a wide-ranging and varied programme of work. Our vision Powered by the people of Bankside, Better Bankside will be an agent of change, leading innovative economic, environmental, and social action to advance one of the world's great neighbourhoods, bringing benefits to business and Banksiders. Our mission We will improve everyone's experience of the neighbourhood by co-creating our programme with Banksiders, responding inventively to urban challenges, and celebrating the differences that define Bankside as London's Other Side. Working arrangements Better Bankside offers a flexible working policy. Core hours are 10am - 4pm, Monday to Friday, with the ability to flex two hours to suit personal needs. Some evening and weekend work will be required in accordance with the needs of the post. Due to the nature of our work, it is expected that a minimum of three days per week will be based in the office with up to two days working from home. How to apply At Better Bankside, we celebrate diversity and promote equality and inclusion amongst our staff. We welcome applications from all, regardless of personal characteristics or background. As part of our commitment to being a more inclusive and diverse organisation, we use the Applied platform to reduce bias in the recruitment process. Deadline 4th May. Interviews w/c 11th May.
Apr 14, 2026
Full time
Title: Communications and Events Officer Remuneration: £32,952 Hours: Full-time. Some early morning, evening and weekend working required. Location: Better Bankside, 18 Great Guildford Street, London SE1 0FD Contract: Permanent Reporting to: Director of Communications and Engagement Job Overview Better Bankside is seeking a highly motivated Communications and Events Officer to support delivery of an exciting engagement and events programme. This is an exceptional opportunity for an ambitious professional to hone their communications, marketing and events skills in the dynamic placemaking sector. You will bring first-rate skills across communications, marketing and events to a small, high performing membership organisation known for creative thinking and high impact delivery. You'll combine enthusiasm and commitment with meticulous attention to detail and a disciplined approach to delivering projects on time and budget. Collaboration and strong partnerships are central to Better Bankside's success, and the Communications and Events Officer will play a key role in a goal-focused team, working alongside some of London's most influential stakeholders. The role will support the Communications and Engagement team to deliver on our five-year plan. BB-Strategy-2025-30.pdf Main Responsibilities The Communications and Events Officer supports delivery of creative initiatives that help achieve Better Bankside's vision of a Stronger, Greener, Happier neighbourhood, including: Communications and marketing: Lead on Better Bankside's fortnightly e-newsletter, including content creation and production. Assist with content social media channels, including LinkedIn, Instagram and TikTok. Research, create and upload content, including articles, Buzz offers (Better Bankside's local discount scheme) and event listings, to betterbankside.co.uk, banksidelondon.co.uk and Manage the Better Bankside events and activities calendar. Events and initiatives: Support the Director of Communications and Engagement and the Marketing Manager to deliver Better Bankside's cultural programme, including creative input, supplier liaison and communications across print, digital, social and out of home. Support the Responsible Business and Inclusion Manager and Membership Manager to organise and promote events, membership and community engagement campaigns. Represent Better Bankside at member events and support their delivery, including venue booking, marketing, set-up, registration and feedback. Undertake member engagement and account management activity, including as part of Better Bankside's ballot campaign, to increase members' benefiting from Better Bankside services and ensure a strong 'yes' vote at ballot. Data and insights Support the team to develop more targeted communications and a programme that responds to member needs using data analytics, including digital marketing analytics, member surveys and publicly available datasets. Consistently record and represent activities and contacts on Better Bankside's customer relationship management system. Administration: Manage the Buzz card local discount scheme, to include supporting the development of the new Buzz app. Manage Better Bankside's image portal, Cloudinary. Project management: Support senior colleagues on key projects and campaigns. Take ownership of your own projects as your role develops. Undertake any other reasonable duties within the remit of the role. Person Specification We are looking for a super-organised, highly effective professional who is quick to learn and willing to get stuck in. Thorough and accurate, with excellent attention to detail, you will be driven by a desire to put Bankside on the map and support our member businesses to thrive. You will be a collaborator and problem-solver, a strategic thinker and confident communicator. Knowledge and Experience: Demonstrable experience in a communications, marketing or events role, whether gained through formal education, apprenticeship, self-directed learning or practical experience. Excellent written and verbal communication skills, with the ability to write clearly and persuasively for a range of channels and audiences, both independently and, where appropriate, using AI tools. Proven ability to manage a busy workload, prioritise tasks and work on own initiative. Demonstrable experience of supporting a small, busy team and building positive working relationships with key stakeholders, eg members, partners and contractors. Confident user of MS Office; knowledge of CMS and CRM systems desirable; Adobe Photoshop an advantage. Proven experience using social media and e-marketing tools, with an understanding of how to apply these effectively in a professional setting. Demonstrable experience of event organisation. Ability to evaluate and report on digital marketing activity using data analytics, including digital marketing analytics, member surveys and publicly available datasets. About Better Bankside Better Bankside was one of the first Business Improvement Districts (BIDs) in the UK, established in 2004. We are a coalition of local businesses working closely with community stakeholders to co-create projects and services that benefit the whole Bankside neighbourhood, supporting local businesses and making a positive impact in our community. As a BID, we are funded by a mandatory levy on businesses within a defined boundary, and every five years must secure a majority vote from our members to continue. Our last ballot, in November 2024, achieved overwhelming support - 91% voted for another five years of Better Bankside. We are a small team of fifteen, plus our wardens and street cleaning teams, and an extended network of regular collaborators and contributors. Better Bankside is an organisation where you can make a real impact, across a wide-ranging and varied programme of work. Our vision Powered by the people of Bankside, Better Bankside will be an agent of change, leading innovative economic, environmental, and social action to advance one of the world's great neighbourhoods, bringing benefits to business and Banksiders. Our mission We will improve everyone's experience of the neighbourhood by co-creating our programme with Banksiders, responding inventively to urban challenges, and celebrating the differences that define Bankside as London's Other Side. Working arrangements Better Bankside offers a flexible working policy. Core hours are 10am - 4pm, Monday to Friday, with the ability to flex two hours to suit personal needs. Some evening and weekend work will be required in accordance with the needs of the post. Due to the nature of our work, it is expected that a minimum of three days per week will be based in the office with up to two days working from home. How to apply At Better Bankside, we celebrate diversity and promote equality and inclusion amongst our staff. We welcome applications from all, regardless of personal characteristics or background. As part of our commitment to being a more inclusive and diverse organisation, we use the Applied platform to reduce bias in the recruitment process. Deadline 4th May. Interviews w/c 11th May.
Job Title: H ousing Reviews & Appeals Officer Location: Havering Term: Temporary Rate: £22.55 PAYE hour Are you passionate about making a difference in the lives of individuals facing housing challenges? Do you thrive in a dynamic environment where your expertise can help shape meaningful outcomes? If so, we invite you to apply for the position of Housing Reviews & Appeals Officer with our client. What You'll Do: As a key member of the Neighbourhoods Directorate, you will play a crucial role in addressing homelessness and ensuring fair housing solutions. Your responsibilities will include: Conducting independent reviews of decisions related to homeless applications under the Homeless Reduction Act 2017. Assessing the suitability of accommodation provided to homeless households. Managing appeals against housing register decisions and council tenancies. Representing the council in court challenges related to review decisions. Providing expert advice to customers about their housing options and ensuring swift case progression. What We're Looking For: We seek a dedicated professional with: A thorough understanding of homelessness legislation and housing policies. Experience in complex casework, report writing, and legal challenges. Strong communication skills to engage effectively with clients from diverse backgrounds. A commitment to delivering excellent customer service and promoting equality. Why Join Us? Impactful Work: Help families and individuals navigate their housing challenges. Professional Development: Opportunities for training and growth within a supportive team. Dynamic Environment: Work collaboratively with various internal and external partners to create sustainable housing solutions. Ready to Make a Difference? If you are enthusiastic about tackling housing issues and are committed to helping those in need, we want to hear from you! Apply today and take the next step towards a fulfilling career that truly makes a difference in our community. Join us in our mission to provide safe and secure housing for all! Application Deadline: Insert Deadline Here The London Borough of Havering is an equal opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Apr 13, 2026
Seasonal
Job Title: H ousing Reviews & Appeals Officer Location: Havering Term: Temporary Rate: £22.55 PAYE hour Are you passionate about making a difference in the lives of individuals facing housing challenges? Do you thrive in a dynamic environment where your expertise can help shape meaningful outcomes? If so, we invite you to apply for the position of Housing Reviews & Appeals Officer with our client. What You'll Do: As a key member of the Neighbourhoods Directorate, you will play a crucial role in addressing homelessness and ensuring fair housing solutions. Your responsibilities will include: Conducting independent reviews of decisions related to homeless applications under the Homeless Reduction Act 2017. Assessing the suitability of accommodation provided to homeless households. Managing appeals against housing register decisions and council tenancies. Representing the council in court challenges related to review decisions. Providing expert advice to customers about their housing options and ensuring swift case progression. What We're Looking For: We seek a dedicated professional with: A thorough understanding of homelessness legislation and housing policies. Experience in complex casework, report writing, and legal challenges. Strong communication skills to engage effectively with clients from diverse backgrounds. A commitment to delivering excellent customer service and promoting equality. Why Join Us? Impactful Work: Help families and individuals navigate their housing challenges. Professional Development: Opportunities for training and growth within a supportive team. Dynamic Environment: Work collaboratively with various internal and external partners to create sustainable housing solutions. Ready to Make a Difference? If you are enthusiastic about tackling housing issues and are committed to helping those in need, we want to hear from you! Apply today and take the next step towards a fulfilling career that truly makes a difference in our community. Join us in our mission to provide safe and secure housing for all! Application Deadline: Insert Deadline Here The London Borough of Havering is an equal opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Kents Hill & Monkston Parish Council
Milton Keynes, Buckinghamshire
Parish Clerk & Responsible Financial Officer (Executive Officer) Salary: SCP 33-36 (£44,075 - £47,181) Hours: Full-time, 37 hours per week, with some evening work to support Council meetings and events Location: Kents Hill & Monkston, Milton Keynes (MK10) - home-based initially, with office working once new premises open Lead a growing, community-focused parish at an exciting moment for Kents Hill & Monkston Kents Hill & Monkston is a vibrant and diverse parish of more than 8,000 residents across five neighbourhoods, with strong community identity, extensive green spaces and a growing programme of local services and initiatives. We are proud of the progress made in recent years, strengthening governance, improving transparency and investing in our community assets and we are now entering a new phase of development. With the transfer of community centres on the horizon, a renewed focus on community engagement and the development of a new Council Plan, this is a pivotal moment for the Council. We are looking for a Clerk & Responsible Financial Officer who can provide steady leadership, support councillors with clear professional advice and help shape the next phase for of our ambitions for the parish. What you'll be doing As our senior officer and Proper Officer, you will provide strategic leadership, ensure strong governance and support councillors with well-informed, timely advice. You will oversee the Council's finances, including the budget, precept, reserves, audit and procurement, ensuring public funds are managed responsibly and transparently. You will lead a small, committed team delivering a wide range of services and assets, including 108 allotments, open spaces, community events, parish operations and, in future, community centres. You will also play a key role in strengthening community engagement, building partnerships and ensuring residents' voices shape local priorities. This is a hands-on role with real breadth and influence, combining strategic leadership with practical delivery across governance, finance, operations and community engagement. What we're looking for We are seeking an organised, confident and community-minded leader who can balance strategic thinking with practical delivery. You will bring: Experience leading people, services or projects in a structured or regulated environment Strong financial and budget management skills Confidence working within statutory and governance frameworks Excellent communication skills and the ability to build trusted relationships Sound judgement, resilience and a solutions-focused approach The ability to work independently, manage competing priorities and support councillors effectively Local government experience and CiLCA are preferable but not essential. We will support the right candidate to achieve CiLCA within 18 months. What we offer Kents Hill & Monkston Parish Council offers a supportive, professional and community-focused environment where your leadership will make a visible difference. You will join a dedicated team, work closely with engaged councillors and play a central role in shaping the future of our parish. We offer: A competitive salary Membership of the Local Government Pension Scheme Professional development and training, including CiLCA support A varied role with genuine community impact The opportunity to help shape new community facilities and long-term plans To Apply If you feel you are a suitable candidate and would like to work for Kents Hill & Monkston Parish Council, please click apply to receive the full candidate pack and application form. Closing date: 5pm, 22 April 2026 Interviews: 8 May 2026
Apr 12, 2026
Full time
Parish Clerk & Responsible Financial Officer (Executive Officer) Salary: SCP 33-36 (£44,075 - £47,181) Hours: Full-time, 37 hours per week, with some evening work to support Council meetings and events Location: Kents Hill & Monkston, Milton Keynes (MK10) - home-based initially, with office working once new premises open Lead a growing, community-focused parish at an exciting moment for Kents Hill & Monkston Kents Hill & Monkston is a vibrant and diverse parish of more than 8,000 residents across five neighbourhoods, with strong community identity, extensive green spaces and a growing programme of local services and initiatives. We are proud of the progress made in recent years, strengthening governance, improving transparency and investing in our community assets and we are now entering a new phase of development. With the transfer of community centres on the horizon, a renewed focus on community engagement and the development of a new Council Plan, this is a pivotal moment for the Council. We are looking for a Clerk & Responsible Financial Officer who can provide steady leadership, support councillors with clear professional advice and help shape the next phase for of our ambitions for the parish. What you'll be doing As our senior officer and Proper Officer, you will provide strategic leadership, ensure strong governance and support councillors with well-informed, timely advice. You will oversee the Council's finances, including the budget, precept, reserves, audit and procurement, ensuring public funds are managed responsibly and transparently. You will lead a small, committed team delivering a wide range of services and assets, including 108 allotments, open spaces, community events, parish operations and, in future, community centres. You will also play a key role in strengthening community engagement, building partnerships and ensuring residents' voices shape local priorities. This is a hands-on role with real breadth and influence, combining strategic leadership with practical delivery across governance, finance, operations and community engagement. What we're looking for We are seeking an organised, confident and community-minded leader who can balance strategic thinking with practical delivery. You will bring: Experience leading people, services or projects in a structured or regulated environment Strong financial and budget management skills Confidence working within statutory and governance frameworks Excellent communication skills and the ability to build trusted relationships Sound judgement, resilience and a solutions-focused approach The ability to work independently, manage competing priorities and support councillors effectively Local government experience and CiLCA are preferable but not essential. We will support the right candidate to achieve CiLCA within 18 months. What we offer Kents Hill & Monkston Parish Council offers a supportive, professional and community-focused environment where your leadership will make a visible difference. You will join a dedicated team, work closely with engaged councillors and play a central role in shaping the future of our parish. We offer: A competitive salary Membership of the Local Government Pension Scheme Professional development and training, including CiLCA support A varied role with genuine community impact The opportunity to help shape new community facilities and long-term plans To Apply If you feel you are a suitable candidate and would like to work for Kents Hill & Monkston Parish Council, please click apply to receive the full candidate pack and application form. Closing date: 5pm, 22 April 2026 Interviews: 8 May 2026
About The Role Manchester City Council is recruiting to a senior leadership role within the Growth & Development Directorate. We are seeking an experienced, dynamic regeneration professional to lead our renewed focus on District Centres, High Streets, and Locality-led regeneration programmes, driving long term economic, housing and place making outcomes across Manchester's diverse neighbourhoods. Key Responsibilities Lead and direct multiple out of city centre regeneration programmes including district centre renewal, high street revitalisation and strategic locality programmes. Oversee PMO structures for delivery of four Pride in Place 10 year, £80m regeneration programmes across the city. Provide visible leadership to a multidisciplinary regeneration team delivering new housing, employment growth, long term investments and improved local service offer. Act as a key internal and external liaison, including engagement with elected members, senior officers, local communities and external partners. Drive delivery of major regeneration outcomes including job creation, new housing delivery and significant public and private capital investment. About the Candidate We would love to hear from you if you have experience of: Proven experience leading programme of capital delivery within a construction or regeneration setting. Understanding and experience of the funding and political landscape of regeneration programmes Able to demonstrate understanding and application of the theory of change logic that underpins programme deliverable, rationale and funding strategy Strong track record of political engagement and stakeholder management. Expertise in developing Strategic Regeneration, District or Neighbourhood Development Frameworks. Experience commissioning funding applications and delivering significant programmes at pace. Strong understanding of planning, development, procurement and commercial delivery frameworks. Relevant professional accreditation and/or significant experience in regeneration or a related field. Interviews will take place week commencing 18th May 2026. Exact date to be confirmed. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave- Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text height and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice
Apr 11, 2026
Full time
About The Role Manchester City Council is recruiting to a senior leadership role within the Growth & Development Directorate. We are seeking an experienced, dynamic regeneration professional to lead our renewed focus on District Centres, High Streets, and Locality-led regeneration programmes, driving long term economic, housing and place making outcomes across Manchester's diverse neighbourhoods. Key Responsibilities Lead and direct multiple out of city centre regeneration programmes including district centre renewal, high street revitalisation and strategic locality programmes. Oversee PMO structures for delivery of four Pride in Place 10 year, £80m regeneration programmes across the city. Provide visible leadership to a multidisciplinary regeneration team delivering new housing, employment growth, long term investments and improved local service offer. Act as a key internal and external liaison, including engagement with elected members, senior officers, local communities and external partners. Drive delivery of major regeneration outcomes including job creation, new housing delivery and significant public and private capital investment. About the Candidate We would love to hear from you if you have experience of: Proven experience leading programme of capital delivery within a construction or regeneration setting. Understanding and experience of the funding and political landscape of regeneration programmes Able to demonstrate understanding and application of the theory of change logic that underpins programme deliverable, rationale and funding strategy Strong track record of political engagement and stakeholder management. Expertise in developing Strategic Regeneration, District or Neighbourhood Development Frameworks. Experience commissioning funding applications and delivering significant programmes at pace. Strong understanding of planning, development, procurement and commercial delivery frameworks. Relevant professional accreditation and/or significant experience in regeneration or a related field. Interviews will take place week commencing 18th May 2026. Exact date to be confirmed. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: We take time to listen and understand We work together and trust each other We show that we value our differences and treat each other fairly We 'own it' and we're not afraid to try new things We're proud and passionate about Manchester Benefits we offer Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. Up to 3 days volunteering leave- Give back to the community with three days pro rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text to speech, translation into multiple languages, and adjustable text height and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirement for the role and identify with at least one of the criteria below: Members of the Armed Forces members or veterans Current or former care leavers Have a disability or long term condition When You Join Us We're a Disability Confident Employer, offering: A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly. For more information about the role or any adjustments, email . What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre employment checks required will depend on the role you've applied for, see the top of the advert for details. These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice
Locality Manager (North East) Location: North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 11, 2026
Full time
Locality Manager (North East) Location: North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the North East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You'll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 11, 2026
Full time
Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You'll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Locality Manager (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 10, 2026
Full time
Locality Manager (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you'll be responsible for the operational delivery of housing services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Locality Manager (Retirement Living) Location: South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead their Retirement Living services across the South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager (Retirement Living), you'll be responsible for the operational delivery of retirement living services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Regional Managers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 10, 2026
Full time
Locality Manager (Retirement Living) Location: South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At the organisation, they believe everyone deserves a place to call home and a service they can rely on. They're looking for an experienced Locality Manager to lead their Retirement Living services across the South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) , ensuring their customers receive high quality, responsive and personalised support. About the role: As a Locality Manager (Retirement Living), you'll be responsible for the operational delivery of retirement living services across your locality. You'll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You'll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you'll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Regional Managers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You'll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 08, 2026
Full time
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Job Title: Area Housing Manager (Temporary) Location: Exeter / Plymouth (Hybrid working with regular travel across the Plymouth area) Salary: £54,410.72 per annum (pro rata) Hours: 37 hours per week, Monday to Friday Contract: Temporary - until end of May 2026 Start Date: ASAP The Role We are currently recruiting for a Temporary Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across a diverse portfolio of approximately 5,500 general needs homes. Reporting to the Operations Manager - Neighbourhoods, you will lead and manage a team of Housing Officers across the Plymouth region. You will work collaboratively with internal teams, local authorities, and partner agencies to sustain tenancies, manage risk, and improve outcomes for customers and communities. This is a hybrid role, primarily based in Exeter, with regular travel required across the Plymouth area. Key Responsibilities Lead, manage, and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services Provide visible and proactive leadership, fostering a high-performance culture and supporting continuous staff development Oversee tenancy management, including handling tenancy breaches (non-income and anti-social behaviour), safeguarding concerns, hoarding, domestic abuse, tenancy fraud, and unacceptable behaviour Manage risk effectively, ensuring compliance with internal controls, policies, and legal requirements Handle customer complaints within agreed timescales, identifying trends and implementing service improvements Work collaboratively with internal specialists and external partners to reduce tenancy failure and promote sustainable communities Build and maintain strong relationships with local authorities, elected members, and partner organisations Use customer feedback, performance data, and insights to inform service delivery and drive continuous improvement Ensure fire safety and property compliance actions are effectively managed across all schemes Contribute to policy development, service improvements, and wider neighbourhood objectives Operate in line with housing legislation, equality, diversity and inclusion standards, human rights requirements, and GDPR About You To be successful in this role, you will have: Significant experience leading or managing teams within social housing or a related sector Strong knowledge of tenancy and housing management, including handling tenancy breaches and customer engagement Proven experience in driving performance improvements, managing change, and delivering service enhancements Confidence in analysing performance data, reports, and KPIs A solid understanding of housing regulation, landlord and tenant law, and best practice Excellent stakeholder management skills, with the ability to build effective relationships internally and externally A full UK driving licence and access to a vehicle Additional Information DBS Requirement: Basic DBS check required We are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment. Appointment will be subject to a satisfactory Disclosure and Barring Service check.
Apr 08, 2026
Full time
Job Title: Area Housing Manager (Temporary) Location: Exeter / Plymouth (Hybrid working with regular travel across the Plymouth area) Salary: £54,410.72 per annum (pro rata) Hours: 37 hours per week, Monday to Friday Contract: Temporary - until end of May 2026 Start Date: ASAP The Role We are currently recruiting for a Temporary Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across a diverse portfolio of approximately 5,500 general needs homes. Reporting to the Operations Manager - Neighbourhoods, you will lead and manage a team of Housing Officers across the Plymouth region. You will work collaboratively with internal teams, local authorities, and partner agencies to sustain tenancies, manage risk, and improve outcomes for customers and communities. This is a hybrid role, primarily based in Exeter, with regular travel required across the Plymouth area. Key Responsibilities Lead, manage, and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services Provide visible and proactive leadership, fostering a high-performance culture and supporting continuous staff development Oversee tenancy management, including handling tenancy breaches (non-income and anti-social behaviour), safeguarding concerns, hoarding, domestic abuse, tenancy fraud, and unacceptable behaviour Manage risk effectively, ensuring compliance with internal controls, policies, and legal requirements Handle customer complaints within agreed timescales, identifying trends and implementing service improvements Work collaboratively with internal specialists and external partners to reduce tenancy failure and promote sustainable communities Build and maintain strong relationships with local authorities, elected members, and partner organisations Use customer feedback, performance data, and insights to inform service delivery and drive continuous improvement Ensure fire safety and property compliance actions are effectively managed across all schemes Contribute to policy development, service improvements, and wider neighbourhood objectives Operate in line with housing legislation, equality, diversity and inclusion standards, human rights requirements, and GDPR About You To be successful in this role, you will have: Significant experience leading or managing teams within social housing or a related sector Strong knowledge of tenancy and housing management, including handling tenancy breaches and customer engagement Proven experience in driving performance improvements, managing change, and delivering service enhancements Confidence in analysing performance data, reports, and KPIs A solid understanding of housing regulation, landlord and tenant law, and best practice Excellent stakeholder management skills, with the ability to build effective relationships internally and externally A full UK driving licence and access to a vehicle Additional Information DBS Requirement: Basic DBS check required We are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment. Appointment will be subject to a satisfactory Disclosure and Barring Service check.
Neighbourhood Officer - East London Rate: 25.53 - 27.12 ph (Umbrella). PAYE options also available Hybrid - mix of office / home / resident visits working We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Must be a driver and have access to a vehicle Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 07, 2026
Contractor
Neighbourhood Officer - East London Rate: 25.53 - 27.12 ph (Umbrella). PAYE options also available Hybrid - mix of office / home / resident visits working We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across East London . You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Must be a driver and have access to a vehicle Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Tenancy Specialist Manager North London 20.67 per hour (PAYE) About the Role: We are seeking an experienced Tenancy Specialist to provide expert support in tenancy fraud, anti-social behaviour (ASB), domestic abuse, and legal enforcement across North London. You will manage complex cases, work closely with field-based teams, and ensure effective investigation and enforcement action. Key Responsibilities: Investigate and manage tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases. Lead ASB case management, directing investigations and enforcement actions. Prepare legal files and manage legal action for tenancy enforcement, including court representation. Collaborate with neighbourhood response officers, police, solicitors, and external agencies to gather evidence and ensure coordinated responses. Support victims of domestic abuse and manage complex tenancy cases, such as successions and end-of-tenancy reviews. Experience & Skills: Strong knowledge of housing law, tenancy fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, case management, and court representation. Excellent communication, problem-solving, and stakeholder liaison skills. Ability to travel regionally and work flexibly, including early mornings or evenings. Desirable: Counter Fraud Specialist qualification or BTEC in Community Safety. Why Apply? Opportunity to make a real impact in housing compliance and tenant support. Collaborative and supportive team environment. Competitive PAYE rate of 20.67 per hour. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects.
Apr 07, 2026
Contractor
Tenancy Specialist Manager North London 20.67 per hour (PAYE) About the Role: We are seeking an experienced Tenancy Specialist to provide expert support in tenancy fraud, anti-social behaviour (ASB), domestic abuse, and legal enforcement across North London. You will manage complex cases, work closely with field-based teams, and ensure effective investigation and enforcement action. Key Responsibilities: Investigate and manage tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases. Lead ASB case management, directing investigations and enforcement actions. Prepare legal files and manage legal action for tenancy enforcement, including court representation. Collaborate with neighbourhood response officers, police, solicitors, and external agencies to gather evidence and ensure coordinated responses. Support victims of domestic abuse and manage complex tenancy cases, such as successions and end-of-tenancy reviews. Experience & Skills: Strong knowledge of housing law, tenancy fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, case management, and court representation. Excellent communication, problem-solving, and stakeholder liaison skills. Ability to travel regionally and work flexibly, including early mornings or evenings. Desirable: Counter Fraud Specialist qualification or BTEC in Community Safety. Why Apply? Opportunity to make a real impact in housing compliance and tenant support. Collaborative and supportive team environment. Competitive PAYE rate of 20.67 per hour. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects.
We are looking for Housing Officers' with experience in all areas, especially Homelessness Prevention, Tenancy Sustainment, Neighbourhood Housing and Repairs. The duties include: 1. Assessments and managing complex cases. 2. Delivering a high and friendly standard of work to all clients. 3. Visiting client sites. 4. Working with internal and external multi-agencies. Please feel free to apply to this advert or contact Jade at Social Care Locums for more information.
Apr 07, 2026
Seasonal
We are looking for Housing Officers' with experience in all areas, especially Homelessness Prevention, Tenancy Sustainment, Neighbourhood Housing and Repairs. The duties include: 1. Assessments and managing complex cases. 2. Delivering a high and friendly standard of work to all clients. 3. Visiting client sites. 4. Working with internal and external multi-agencies. Please feel free to apply to this advert or contact Jade at Social Care Locums for more information.
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti-social behaviour through decisive case management and partnership working. Ensuring responsive, victim-centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi-agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working. Excellent communication, influencing, and relationship-building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community-focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
Apr 07, 2026
Seasonal
Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti-social behaviour through decisive case management and partnership working. Ensuring responsive, victim-centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi-agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working. Excellent communication, influencing, and relationship-building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community-focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.
