We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch. This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy. This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies. The Role Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. Take ownership of a defined housing patch, understanding resident needs and local priorities. Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. Liaise with Police, Safer Communities, Wardens and partner agencies to resolve ASB issues. Serve legal notices (including NOSPs) and manage Introductory Tenancies. Identify and respond to safeguarding concerns, referring to MASH or Adult Safeguarding teams where appropriate. Conduct regular estate inspections and block walkabouts to ensure health and safety compliance and estate standards. Lead on patch plans, chair patch meetings and participate in resident engagement activity. Carry out tenancy sign-ups, settling-in visits and periodic tenancy checks. Support tenants with welfare benefit advice and Homebid bidding where necessary. Work closely with Income Officers to ensure a joined-up approach to tenancy and arrears management. Manage mutual exchanges and provide advice to tenants on their housing options. Respond to MP and Councillor enquiries in line with procedures. Attend Child Protection Conferences, Adult Safeguarding Conferences and ASB panels as required. Carry out evictions where necessary. Maintain accurate case records across housing management systems. Provide phone and office cover where required and support colleagues across other patches if needed. Contribute to decent neighbourhood initiatives and environmental improvements. Key Requirements Experience delivering tenancy and estate management services within a local authority or housing association. Experience managing anti-social behaviour cases, including legal action where required. Knowledge of tenancy law and housing management practice. Understanding of safeguarding responsibilities in a housing context. Experience carrying out estate inspections and property visits. Ability to manage a varied caseload and prioritise effectively. Strong written and verbal communication skills, including report writing. Experience working collaboratively with internal teams and external agencies. Good IT literacy and experience using housing management systems. Ability to travel across the patch (Car User designation applies). Standard DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers and Tenancy Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Feb 28, 2026
Contractor
We're recruiting an experienced Housing Management Officer to deliver a comprehensive, customer-focused tenancy and estate management service across a defined housing patch. This is a frontline housing management role responsible for tenancy sustainment, anti-social behaviour management, estate standards and resident engagement. The successful candidate will take ownership of their patch, building strong landlord-tenant relationships while ensuring compliance with tenancy agreements and Council policy. This role requires a visible presence on patch, regular estate inspections and close partnership working across internal and external agencies. The Role Deliver a comprehensive tenancy and estate management service to tenants and leaseholders. Take ownership of a defined housing patch, understanding resident needs and local priorities. Manage anti-social behaviour cases in line with policy, including legal referrals and court attendance where required. Liaise with Police, Safer Communities, Wardens and partner agencies to resolve ASB issues. Serve legal notices (including NOSPs) and manage Introductory Tenancies. Identify and respond to safeguarding concerns, referring to MASH or Adult Safeguarding teams where appropriate. Conduct regular estate inspections and block walkabouts to ensure health and safety compliance and estate standards. Lead on patch plans, chair patch meetings and participate in resident engagement activity. Carry out tenancy sign-ups, settling-in visits and periodic tenancy checks. Support tenants with welfare benefit advice and Homebid bidding where necessary. Work closely with Income Officers to ensure a joined-up approach to tenancy and arrears management. Manage mutual exchanges and provide advice to tenants on their housing options. Respond to MP and Councillor enquiries in line with procedures. Attend Child Protection Conferences, Adult Safeguarding Conferences and ASB panels as required. Carry out evictions where necessary. Maintain accurate case records across housing management systems. Provide phone and office cover where required and support colleagues across other patches if needed. Contribute to decent neighbourhood initiatives and environmental improvements. Key Requirements Experience delivering tenancy and estate management services within a local authority or housing association. Experience managing anti-social behaviour cases, including legal action where required. Knowledge of tenancy law and housing management practice. Understanding of safeguarding responsibilities in a housing context. Experience carrying out estate inspections and property visits. Ability to manage a varied caseload and prioritise effectively. Strong written and verbal communication skills, including report writing. Experience working collaboratively with internal teams and external agencies. Good IT literacy and experience using housing management systems. Ability to travel across the patch (Car User designation applies). Standard DBS required. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Officers, Neighbourhood Officers and Tenancy Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from experienced housing management professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Hays Construction and Property
Accrington, Lancashire
I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington , covering sick leave. This is a temp vacancy for a minimum of 4 weeks to start, Monday to Friday, covering 35 hours a week. You will be required to attend the office full time . Housing experience and an understanding of the sector is essential. This is a fast-paced role where you will be expected to hit the ground running, interact with external teams such as repairs and neighbourhoods/AB while learning on the job. Your new role Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing Ensuring accurate documentation and reporting, in line with standards and compliance. Engaging with external teams such as repairs, neighbourhoods and ASB. What you'll need to succeed Experience in housing and an understanding of industry processes. Immediately available. Commutable to Accrington. What you'll get in return Weekly Pay Option to be paid PAYE or Umbrella Flexible working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Feb 28, 2026
Seasonal
I am recruiting for a housing complaints officer to join the team at Onward Homes in Accrington , covering sick leave. This is a temp vacancy for a minimum of 4 weeks to start, Monday to Friday, covering 35 hours a week. You will be required to attend the office full time . Housing experience and an understanding of the sector is essential. This is a fast-paced role where you will be expected to hit the ground running, interact with external teams such as repairs and neighbourhoods/AB while learning on the job. Your new role Managing inbound calls, responding to enquiries, raising complaints on the system and letter writing Ensuring accurate documentation and reporting, in line with standards and compliance. Engaging with external teams such as repairs, neighbourhoods and ASB. What you'll need to succeed Experience in housing and an understanding of industry processes. Immediately available. Commutable to Accrington. What you'll get in return Weekly Pay Option to be paid PAYE or Umbrella Flexible working hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Sustainable Travel Officer Salary: £29,253- £32,736 per annum Grade: C Contract Type: Fixed Term 24 months Working Hours: 37 hours per week About the Department The Strategic Transportation and Road Safety Team sits within the Council's Transport and Highways functions, supporting the delivery of local transport, road safety, walking and cycling, and sustainable travel strategies. The team works closely with schools, communities, partner organisations, and neighbouring authorities to promote safer streets, healthier travel choices, and more sustainable neighbourhoods. Its work contributes directly to wider council objectives around public safety, wellbeing, environmental responsibility, and community engagement. About the Role As a Sustainable Travel Officer, you will be responsible for: Supporting the Thurrock Road Safety Lead, Strategic Transport Manager, and other council officers in delivering our ambitious plans around travel to school. Engaging with and empowering schools, parents and pupils, and our local communities, to deliver school-related sustainable travel programmes and schemes. Developing and delivering campaigns and initiatives such as School Streets, Walking Buses, Park & Stride schemes, and road safety training. Working collaboratively with schools, communities, and key stakeholders to develop effective local solutions. Promoting and encouraging sustainable and active travel across the borough. Developing, improving, monitoring, and evaluating sustainable travel programmes and campaigns. Supporting the delivery of the council's transport, cycling, and road safety strategies and plans. Working in partnership with neighbouring local authorities and external organisations on sustainable travel projects and campaigns. Supporting school and community champions and strengthening links between schools and their local communities. This is primarily a schools-focused role, offering the chance to make a real difference by helping create safer, healthier, and more sustainable travel choices for children, families, and communities across the borough. What we're looking for. We're looking for someone who has: Enthusiasm, drive and desire to make things happen in their local schools and communities. Experience of delivering or supporting community-based programmes, campaigns, or initiatives. Knowledge of, or a strong interest in, sustainable travel, road safety, or active travel. Strong communication and engagement skills, with the ability to work effectively with schools, communities, and partners. The ability to work collaboratively, manage multiple priorities, and contribute to programme development and evaluation. An understanding of health and safety responsibilities and a commitment to mandatory training and safe working practices. DBS Check: At Enhanced Level with Child Barred List is required for this post. Benefits of Working with Us At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: Generous annual leave entitlement Local Government Pension Scheme Flexible and hybrid working opportunities (where applicable) Ongoing training and professional development Employeeassistanceprogramme and wellbeing support Staff discounts and local offers A supportive and inclusive working environment Important Dates Closing Date (Redeployment Only): 22nd January 2026 Closing Date (Internal & External): 8th February 2026 Interview Date: To Be Confirmed Additional Information If you have any questions about the role or interview process, please contact: Julie Cooper - Road Safety Lead To view the Job Profile and Person Specification, please follow the link below: Download Job Profile (PDF Document) Application Requirements As part of the Safer Recruitment process, Gap Management is required for all Safeguarding roles. Please complete the Gaps in Employment grid provided (refer to the example document for guidance) and upload it under Miscellaneous Documents as part of your application. If the Job Profile and Person Specification list any qualifications as essential, please also upload copies of those relevant qualifications. Gaps in Employment Form Gaps in Employment Example
Feb 27, 2026
Full time
Job Title: Sustainable Travel Officer Salary: £29,253- £32,736 per annum Grade: C Contract Type: Fixed Term 24 months Working Hours: 37 hours per week About the Department The Strategic Transportation and Road Safety Team sits within the Council's Transport and Highways functions, supporting the delivery of local transport, road safety, walking and cycling, and sustainable travel strategies. The team works closely with schools, communities, partner organisations, and neighbouring authorities to promote safer streets, healthier travel choices, and more sustainable neighbourhoods. Its work contributes directly to wider council objectives around public safety, wellbeing, environmental responsibility, and community engagement. About the Role As a Sustainable Travel Officer, you will be responsible for: Supporting the Thurrock Road Safety Lead, Strategic Transport Manager, and other council officers in delivering our ambitious plans around travel to school. Engaging with and empowering schools, parents and pupils, and our local communities, to deliver school-related sustainable travel programmes and schemes. Developing and delivering campaigns and initiatives such as School Streets, Walking Buses, Park & Stride schemes, and road safety training. Working collaboratively with schools, communities, and key stakeholders to develop effective local solutions. Promoting and encouraging sustainable and active travel across the borough. Developing, improving, monitoring, and evaluating sustainable travel programmes and campaigns. Supporting the delivery of the council's transport, cycling, and road safety strategies and plans. Working in partnership with neighbouring local authorities and external organisations on sustainable travel projects and campaigns. Supporting school and community champions and strengthening links between schools and their local communities. This is primarily a schools-focused role, offering the chance to make a real difference by helping create safer, healthier, and more sustainable travel choices for children, families, and communities across the borough. What we're looking for. We're looking for someone who has: Enthusiasm, drive and desire to make things happen in their local schools and communities. Experience of delivering or supporting community-based programmes, campaigns, or initiatives. Knowledge of, or a strong interest in, sustainable travel, road safety, or active travel. Strong communication and engagement skills, with the ability to work effectively with schools, communities, and partners. The ability to work collaboratively, manage multiple priorities, and contribute to programme development and evaluation. An understanding of health and safety responsibilities and a commitment to mandatory training and safe working practices. DBS Check: At Enhanced Level with Child Barred List is required for this post. Benefits of Working with Us At Thurrock Council, we value our employees and offer a comprehensive benefits package, including: Generous annual leave entitlement Local Government Pension Scheme Flexible and hybrid working opportunities (where applicable) Ongoing training and professional development Employeeassistanceprogramme and wellbeing support Staff discounts and local offers A supportive and inclusive working environment Important Dates Closing Date (Redeployment Only): 22nd January 2026 Closing Date (Internal & External): 8th February 2026 Interview Date: To Be Confirmed Additional Information If you have any questions about the role or interview process, please contact: Julie Cooper - Road Safety Lead To view the Job Profile and Person Specification, please follow the link below: Download Job Profile (PDF Document) Application Requirements As part of the Safer Recruitment process, Gap Management is required for all Safeguarding roles. Please complete the Gaps in Employment grid provided (refer to the example document for guidance) and upload it under Miscellaneous Documents as part of your application. If the Job Profile and Person Specification list any qualifications as essential, please also upload copies of those relevant qualifications. Gaps in Employment Form Gaps in Employment Example
Corporate Director of Highways & Parking Walthamstow, Greater London, United Kingdom Be the First to Apply Job Description Organisation: London Borough of Waltham Forest Contract Type: Full time Permanent Working hours per week: 36 Application Deadline: 01/03/2026 Proposed Interview Date(s): TBC Reference: 2016 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: The post holder will act as lead officer for the Highways and Parking team, providing strong leadership and vision in the development of the Council's Highways and Parking Services, ensuring strategic policy direction, operational management and financial control for the Highways and Parking services and any associated statutory functions within the Council. Ensure the development of customer-centred service delivery, putting the customer at the heart of all activity. Provide advice and guidance to Strategic Leadership Team, Chief Executive and Cabinet and through working with Council Members, to develop the culture and achieve the aims and desired outcomes of the Council. Undertake the formal responsibilities required for assigned regulated designations on behalf of the service. Direct and lead the Highways, Traffic and Parking Service ensuring the development of strategies, policies, targets, and objectives that deliver Waltham Forest's strategic, operational and financial requirements and meet all necessary regulatory and legislative requirements. Oversee the delivery of seamless and successful services ensuring that all areas of Service deliver implementation plans that align with the overall corporate plan. Lead and produce agreed reports for Management Board, senior Councillor and Officer stakeholders on the delivery status and performance of the service area. Be the Lead for liaison with Central and Regional Government offices, Transport for London, the Greater London Authority and Local Authorities or agencies regarding issues within the remit of the department. Establish excellent relationships with the senior Political Leadership, Management Board members, staff at all levels, peers, external bodies, and all stakeholders. Supervise/performance manage Heads of Service. Out of hours working - The post holder will undertake the duties of a borough wide Silver Commander in accordance with the duty rota and undertake duties out of hours. Lead on Health and safety, the (Design and Management). Regulations (CDM 2015) Oversee the management and development of Low Hall Depot. Qualifications and Requirements: Educated to degree level or relevant professional experience. Terms and conditions: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990. As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. If you have any questions about this vacancy or the application process, please contact Debbie Porter, Strategic Director of Neighbourhood and Environment Directorate at The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email so we can arrange an alternative application method. Locations Walthamstow, Greater London, United Kingdom
Feb 27, 2026
Full time
Corporate Director of Highways & Parking Walthamstow, Greater London, United Kingdom Be the First to Apply Job Description Organisation: London Borough of Waltham Forest Contract Type: Full time Permanent Working hours per week: 36 Application Deadline: 01/03/2026 Proposed Interview Date(s): TBC Reference: 2016 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: The post holder will act as lead officer for the Highways and Parking team, providing strong leadership and vision in the development of the Council's Highways and Parking Services, ensuring strategic policy direction, operational management and financial control for the Highways and Parking services and any associated statutory functions within the Council. Ensure the development of customer-centred service delivery, putting the customer at the heart of all activity. Provide advice and guidance to Strategic Leadership Team, Chief Executive and Cabinet and through working with Council Members, to develop the culture and achieve the aims and desired outcomes of the Council. Undertake the formal responsibilities required for assigned regulated designations on behalf of the service. Direct and lead the Highways, Traffic and Parking Service ensuring the development of strategies, policies, targets, and objectives that deliver Waltham Forest's strategic, operational and financial requirements and meet all necessary regulatory and legislative requirements. Oversee the delivery of seamless and successful services ensuring that all areas of Service deliver implementation plans that align with the overall corporate plan. Lead and produce agreed reports for Management Board, senior Councillor and Officer stakeholders on the delivery status and performance of the service area. Be the Lead for liaison with Central and Regional Government offices, Transport for London, the Greater London Authority and Local Authorities or agencies regarding issues within the remit of the department. Establish excellent relationships with the senior Political Leadership, Management Board members, staff at all levels, peers, external bodies, and all stakeholders. Supervise/performance manage Heads of Service. Out of hours working - The post holder will undertake the duties of a borough wide Silver Commander in accordance with the duty rota and undertake duties out of hours. Lead on Health and safety, the (Design and Management). Regulations (CDM 2015) Oversee the management and development of Low Hall Depot. Qualifications and Requirements: Educated to degree level or relevant professional experience. Terms and conditions: Satisfactory employment references and CIFAS identity checks; Satisfactory declaration of interest; This post is politically restricted therefore the post holder is disqualified from undertaking certain political activities under the Local Government Officers (Political Restrictions) Regulations 1990. As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. If you have any questions about this vacancy or the application process, please contact Debbie Porter, Strategic Director of Neighbourhood and Environment Directorate at The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email so we can arrange an alternative application method. Locations Walthamstow, Greater London, United Kingdom
JOB TITLE: Caretaker LOCATION: Croydon PAY RATE: 17.04 PAYE / 21.89 umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 36 hours a week IR35 STATUS: Inside Role Purpose: We are seeking a dedicated Neighbourhood Caretaker to ensure the cleanliness and maintenance of council housing properties. The successful candidate will be responsible for cleaning internal areas, monitoring estate services, and ensuring health and safety standards are met. Key Responsibilities: Perform cleaning duties in council-owned flats and maisonettes, including bin chambers. Use appropriate equipment and cleaning products to meet enhanced cleaning standards. Clear blockages in chutes and report any issues to the repairs contractor. Maintain bin chambers and rotate bins as required. Wash food-waste and communal household rubbish bins. Participate in deep cleaning of blocks and remove graffiti. Cut away/remove shrubs and foliage from sites. Keep communal areas free of bulk rubbish. Inspect and replace lights/lamps weekly. Ensure the safety and maintenance of cleaning equipment. Report abandoned vehicles, vandalism, dog fouling, and fly-tipping. Conduct secondary monitoring of estate services such as Streetscene, grounds maintenance, and communal repairs. Visit new tenants to explain domestic refuse disposal arrangements. Key Contacts: Residents Veolia (Streetscene) Grounds maintenance Repairs service Utility companies Tenancy team Contract Inspectors Neighbourhood Safety Officers Veolia operators Handyperson service Essential Skills and Experience: Understanding of Health & Safety requirements related to COSHH and Risk Assessment. Experience in customer care and basic cleaning tasks. Ability to communicate effectively and work as part of a team. Physical ability to perform tasks such as lifting heavy weights and using industrial cleaning materials. Experience working with the public in a service delivery environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 27, 2026
Contractor
JOB TITLE: Caretaker LOCATION: Croydon PAY RATE: 17.04 PAYE / 21.89 umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 36 hours a week IR35 STATUS: Inside Role Purpose: We are seeking a dedicated Neighbourhood Caretaker to ensure the cleanliness and maintenance of council housing properties. The successful candidate will be responsible for cleaning internal areas, monitoring estate services, and ensuring health and safety standards are met. Key Responsibilities: Perform cleaning duties in council-owned flats and maisonettes, including bin chambers. Use appropriate equipment and cleaning products to meet enhanced cleaning standards. Clear blockages in chutes and report any issues to the repairs contractor. Maintain bin chambers and rotate bins as required. Wash food-waste and communal household rubbish bins. Participate in deep cleaning of blocks and remove graffiti. Cut away/remove shrubs and foliage from sites. Keep communal areas free of bulk rubbish. Inspect and replace lights/lamps weekly. Ensure the safety and maintenance of cleaning equipment. Report abandoned vehicles, vandalism, dog fouling, and fly-tipping. Conduct secondary monitoring of estate services such as Streetscene, grounds maintenance, and communal repairs. Visit new tenants to explain domestic refuse disposal arrangements. Key Contacts: Residents Veolia (Streetscene) Grounds maintenance Repairs service Utility companies Tenancy team Contract Inspectors Neighbourhood Safety Officers Veolia operators Handyperson service Essential Skills and Experience: Understanding of Health & Safety requirements related to COSHH and Risk Assessment. Experience in customer care and basic cleaning tasks. Ability to communicate effectively and work as part of a team. Physical ability to perform tasks such as lifting heavy weights and using industrial cleaning materials. Experience working with the public in a service delivery environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Clarion Housing Group
Milton Keynes, Buckinghamshire
A housing organization is seeking a confident Neighbourhood Response Officer to support community engagement and ensure safe, attractive neighbourhoods. The role involves delivering estate inspections, managing tenancies, and collaborating with various authorities. Essential requirements include strong customer service skills, relationship building, and the ability to support residents' wellbeing. This full-time position offers a hybrid working arrangement and requires travel across the region. Salary ranges from £34,498 to £40,070 per annum.
Feb 27, 2026
Full time
A housing organization is seeking a confident Neighbourhood Response Officer to support community engagement and ensure safe, attractive neighbourhoods. The role involves delivering estate inspections, managing tenancies, and collaborating with various authorities. Essential requirements include strong customer service skills, relationship building, and the ability to support residents' wellbeing. This full-time position offers a hybrid working arrangement and requires travel across the region. Salary ranges from £34,498 to £40,070 per annum.
Contract Type: Temporary Hours: Full time Disability Confident: No Closing Date: 20/03/2026 About this job We're seeking an experienced Neighbourhood Officer in Liverpool to support our valued social housing client for a minimum of 4 months. This is a hybrid role, with a mix of office, home and patch-based work. Key responsibilities Manage a patch of housing stock, delivering all aspects of tenancy and estate management Conduct tenancy visits, inspections, audits and handle tenancy changes or breaches Manage abandonments, unauthorised occupation, tenancy fraud and failures to allow access Triage and manage low/medium level ASB cases, serving legal notices where required Support tenants to sustain their tenancies by assessing needs, providing interventions and signposting Carry out estate inspections, identify improvements and work with internal and external partners to maintain clean and safe neighbourhoods What you'll need to succeed Proven experience in a housing and tenancy management role within a social housing environment and the ability to make an immediate impact in the above responsibilities Good knowledge of housing legislation and best practice Experience managing ASB, nuisance, safeguarding cases Driving licence with business insurance and access to your own vehicle What you'll get in return Weekly pay Hybrid working with mileage reimbursement Hourly rates up to £24 per hour Option to be paid PAYE or Umbrella Starts ASAP What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Feb 27, 2026
Full time
Contract Type: Temporary Hours: Full time Disability Confident: No Closing Date: 20/03/2026 About this job We're seeking an experienced Neighbourhood Officer in Liverpool to support our valued social housing client for a minimum of 4 months. This is a hybrid role, with a mix of office, home and patch-based work. Key responsibilities Manage a patch of housing stock, delivering all aspects of tenancy and estate management Conduct tenancy visits, inspections, audits and handle tenancy changes or breaches Manage abandonments, unauthorised occupation, tenancy fraud and failures to allow access Triage and manage low/medium level ASB cases, serving legal notices where required Support tenants to sustain their tenancies by assessing needs, providing interventions and signposting Carry out estate inspections, identify improvements and work with internal and external partners to maintain clean and safe neighbourhoods What you'll need to succeed Proven experience in a housing and tenancy management role within a social housing environment and the ability to make an immediate impact in the above responsibilities Good knowledge of housing legislation and best practice Experience managing ASB, nuisance, safeguarding cases Driving licence with business insurance and access to your own vehicle What you'll get in return Weekly pay Hybrid working with mileage reimbursement Hourly rates up to £24 per hour Option to be paid PAYE or Umbrella Starts ASAP What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Housing Officer / Neighbourhood Manager This is an excellent opportunity for a community-focused housing professional to support residents, manage neighbourhood standards, and deliver high-quality tenancy and estate management services across a varied local portfolio. If youve also worked in the following roles, wed also like to hear from you: Estate Officer, Community Officer, Tenancy Officer, Housi click apply for full job details
Feb 27, 2026
Contractor
Housing Officer / Neighbourhood Manager This is an excellent opportunity for a community-focused housing professional to support residents, manage neighbourhood standards, and deliver high-quality tenancy and estate management services across a varied local portfolio. If youve also worked in the following roles, wed also like to hear from you: Estate Officer, Community Officer, Tenancy Officer, Housi click apply for full job details
Job Title: Available Homes Officer Location: Norwich/Stevenage Employment Type: Full-time We are looking for an Available Homes Officer to manage the process of letting properties efficiently, ensuring minimal void periods and high-quality customer service. Key Responsibilities Manage the letting of properties to minimise rental income loss. Oversee the end of tenancy process and retain well-maintained tenancies where possible. Collaborate with neighbourhood teams, repairs teams, contractors, and development teams to ensure properties are ready for letting within target timescales. Advertise properties quickly, either directly or through local authorities, in line with nomination agreements. Work with local authorities to ensure properties are offered to those most in need. Manage shortlisting and arrange viewings efficiently. Prepare tenancy agreements and arrange sign-ups, including in-notice viewings with current tenants. Provide advice on local housing markets and demand levels for properties under review. Offer housing options advice to customers nearing the end of their fixed-term tenancies. Identify hard-to-let properties and contribute to solutions. Activate tenancies post-sign-up and process documentation accurately and on time. Skills and Attributes Customer-focused with strong teamwork skills. Solution-oriented with a focus on achieving results. Ability to adapt communication style to different audiences. Resilient and able to build effective working relationships. Experience and Knowledge Experience in customer service and working with external partners. Knowledge of Choice Based Lettings systems, allocations, and Local Lettings Plans. Ability to thrive in a busy environment and meet performance targets. Understanding of the social housing environment and relevant legislation. Other Requirements Willingness to respond at short notice in the event of a major incident. Occasional attendance at evening and weekend meetings/events. Commitment to equality and diversity principles. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
Feb 27, 2026
Contractor
Job Title: Available Homes Officer Location: Norwich/Stevenage Employment Type: Full-time We are looking for an Available Homes Officer to manage the process of letting properties efficiently, ensuring minimal void periods and high-quality customer service. Key Responsibilities Manage the letting of properties to minimise rental income loss. Oversee the end of tenancy process and retain well-maintained tenancies where possible. Collaborate with neighbourhood teams, repairs teams, contractors, and development teams to ensure properties are ready for letting within target timescales. Advertise properties quickly, either directly or through local authorities, in line with nomination agreements. Work with local authorities to ensure properties are offered to those most in need. Manage shortlisting and arrange viewings efficiently. Prepare tenancy agreements and arrange sign-ups, including in-notice viewings with current tenants. Provide advice on local housing markets and demand levels for properties under review. Offer housing options advice to customers nearing the end of their fixed-term tenancies. Identify hard-to-let properties and contribute to solutions. Activate tenancies post-sign-up and process documentation accurately and on time. Skills and Attributes Customer-focused with strong teamwork skills. Solution-oriented with a focus on achieving results. Ability to adapt communication style to different audiences. Resilient and able to build effective working relationships. Experience and Knowledge Experience in customer service and working with external partners. Knowledge of Choice Based Lettings systems, allocations, and Local Lettings Plans. Ability to thrive in a busy environment and meet performance targets. Understanding of the social housing environment and relevant legislation. Other Requirements Willingness to respond at short notice in the event of a major incident. Occasional attendance at evening and weekend meetings/events. Commitment to equality and diversity principles. If this sounds suitable for you, or someone you know, please send an updated CV to Sean Cloherty at Elevate Projects so we can discuss further.
A social housing service provider is seeking an experienced Neighbourhood Officer in the Liverpool City Region for a minimum of 4 months. In this hybrid role, you will manage a patch of housing stock, conduct tenancy visits, and address issues related to tenancy and estate management. Candidates should have proven experience in housing management, a good grasp of housing legislation, and the ability to manage ASB cases. This position offers competitive pay with weekly payment options.
Feb 27, 2026
Full time
A social housing service provider is seeking an experienced Neighbourhood Officer in the Liverpool City Region for a minimum of 4 months. In this hybrid role, you will manage a patch of housing stock, conduct tenancy visits, and address issues related to tenancy and estate management. Candidates should have proven experience in housing management, a good grasp of housing legislation, and the ability to manage ASB cases. This position offers competitive pay with weekly payment options.
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women s Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed)
Feb 27, 2026
Contractor
4Recruitment Services are seeking an Anti-Social Behaviour (ASB) Tenancy Specialist . The client will only consider candidates you have extensive experience ASB. The post holder will be covering the Morden area The Tenancy Specialist will be required to: provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. DUTIES AND RESPONSIBILITIES INCLUDE: Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent Clarion HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women s Aid, NFI, local authorities, mediation, solicitors or support services. ESSENTIAL REQUIREMENTS INCLUDE: Essential your CV confirms experience in Anti social Behaviour (ASB) Housing background would be beneficial An excellent understanding of anti-social behaviour and/or tenancy fraud Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair Experience of investigative interviewing, ideally for fraud and/or ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email (url removed)
Clarion Housing Group
Milton Keynes, Buckinghamshire
Neighbourhood Response Officer page is loaded Neighbourhood Response Officerlocations: Mobile Working: Hybridtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 5, 2026 (13 days left to apply)job requisition id: RSalary: £34,498 to £40,070 per annumHours: 36 hours per weekLocation: Hybrid working arrangementContract Type: Secondment/Fixed term contract until 28th August 2026We're looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering Oxfordshire, Milton Keynes and the surrounding areas.You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live What you'll be doing Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements. You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy.Importantly you will be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood. What you'll need We're looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone. You'll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions. You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones.Although the role has responsibility for managing an area, extensive travel across the region is required from time to time to cover others and a vehicle to do this will be essential. What you'll get in return If this sounds like an opportunity for you then please review the full role profile before applying or please visit our website.Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more Closing Date: Wednesday 4th March 2026 at midnight. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Feb 27, 2026
Full time
Neighbourhood Response Officer page is loaded Neighbourhood Response Officerlocations: Mobile Working: Hybridtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 5, 2026 (13 days left to apply)job requisition id: RSalary: £34,498 to £40,070 per annumHours: 36 hours per weekLocation: Hybrid working arrangementContract Type: Secondment/Fixed term contract until 28th August 2026We're looking for a confident, customer focused Neighbourhood Response Officer to join our team, covering Oxfordshire, Milton Keynes and the surrounding areas.You will be responsible for supporting Clarion to embed its vision to provide safe, secure and attractive neighbourhoods with vibrant, diverse and stable communities where people want to live What you'll be doing Working collaboratively with other teams, external agencies and residents to make Clarion Neighbourhoods clean and safe you will deliver regular estate inspections, identifying and reporting issues and making improvements. You will design and deliver neighbourhood projects and activities with individuals, communities and stakeholders to make a real difference.You will also be responsible for supporting residents to manage their tenancies including; sign ups, welfare checks, investigations of ASB and breaches of tenancy.Importantly you will be responsible for working closely with safeguarding teams , social services, mental health teams and the police to support residents health and wellbeing and that of the wider neighbourhood. What you'll need We're looking for a confident and resilient individual with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies, within and across the team also be confident working alone. You'll have experience of working to policies, procedures, plans and targets and can exercise good judgement whilst being proactive and creative in finding solutions. You will have experience with IT systems and processes and be able to grow knowledge and experience of using new ones.Although the role has responsibility for managing an area, extensive travel across the region is required from time to time to cover others and a vehicle to do this will be essential. What you'll get in return If this sounds like an opportunity for you then please review the full role profile before applying or please visit our website.Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more Closing Date: Wednesday 4th March 2026 at midnight. Applicants must be able to travel across the region as required. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Make a Real Difference Every Single Day Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about? If you're proactive, compassionate, and ready to hit the ground running - this role is perfect for you! Join our clients friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes. Build positive relationships with tenants Make daily/weekly reassurance calls Checking which tenants have pressed their "I'm OK" lifeline button and contacting those who haven't to ensure their wellbeing Help residents sustain their tenancy and maintain independence Scheme Safety & Compliance Carry out regular health & safety building checks Ensure telecare/lifeline systems are working correctly Community & Partnership Working Collaborate with Police, health services, social care, and voluntary groups Signpost tenants to helpful agencies and support services Manage voids to minimise empty property times Oversee cleaning, grounds maintenance, and contractor services ️ Address tenancy breaches, complaints, disputes, and ASB cases ️ What We Need from You Full driving licence + your own car Background in housing or related customer service roles Good understanding of building-based Health & Safety Confident, clear, and empathetic communication skills DBS: An Enhanced DBS is desirable. If you don't have one, we'll handle it - with a risk assessment and references from your last 2 employers. Why You'll Love This Role Make a genuine impact in your community Enjoy a varied, active, people-focused job Join a supportive and passionate team Start immediately and hit the ground running If you're enthusiastic, reliable, and ready to make a difference - we want to hear from you! Apply today and take the next step in your housing career!
Feb 27, 2026
Full time
Make a Real Difference Every Single Day Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about? If you're proactive, compassionate, and ready to hit the ground running - this role is perfect for you! Join our clients friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes. Build positive relationships with tenants Make daily/weekly reassurance calls Checking which tenants have pressed their "I'm OK" lifeline button and contacting those who haven't to ensure their wellbeing Help residents sustain their tenancy and maintain independence Scheme Safety & Compliance Carry out regular health & safety building checks Ensure telecare/lifeline systems are working correctly Community & Partnership Working Collaborate with Police, health services, social care, and voluntary groups Signpost tenants to helpful agencies and support services Manage voids to minimise empty property times Oversee cleaning, grounds maintenance, and contractor services ️ Address tenancy breaches, complaints, disputes, and ASB cases ️ What We Need from You Full driving licence + your own car Background in housing or related customer service roles Good understanding of building-based Health & Safety Confident, clear, and empathetic communication skills DBS: An Enhanced DBS is desirable. If you don't have one, we'll handle it - with a risk assessment and references from your last 2 employers. Why You'll Love This Role Make a genuine impact in your community Enjoy a varied, active, people-focused job Join a supportive and passionate team Start immediately and hit the ground running If you're enthusiastic, reliable, and ready to make a difference - we want to hear from you! Apply today and take the next step in your housing career!
City & Neighbourhood Services Department There is currently one full time, fixed term contract post until 31 December 2027, subject to review. As Protestants are currently known to be under-represented in this job group, in Belfast City Council, applications from this group would be particularly welcome. And as young people (people under the age of 35), people with a disability and people from minority ethnic communities are currently under-represented in Belfast City Council, applications from these groups would be particularly welcome. As part of our commitment to equality of opportunity, we offer a Guaranteed Interview Scheme (GIS) for disabled applicants who meet the essential criteria for the post. Further information can be found in the application pack. Belfast City Council is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit. You will be responsible to the Programme Lead Officer for the provision of a comprehensive and effective monitoring and performance framework, including data collection and analysis of the achievement of targets and results in relation to the implementation of the PEACEPLUS Local Action Plan, financed through EU and managed by the Special EU Programmes Body (SEUPB). The postholder will specifically: Facilitate the monitoring and evaluation of targets and results for all funded projects within the PEACEPLUS Plan, ensuring compliance with Programme regulations and in accordance with corporate, departmental and unit policies and procedures. Design, develop and manage suitable data collection systems, databases and processes to enable the collation and submission of performance data in relation to participation, equality, and impact of the PEACEPLUS Programme ensuring accuracy and reliability of information. Monitor, interpret and analyse performance information providing data analytics and producing reports, data and graphics for management, boards, committees, Council, SEUPB and relevant stakeholder in a timely and cost-effective manner. Assist in the processing, preparation and submission of monitoring and progress reports claims to the Special EU Programmes Body on a monthly/ quarterly basis as required. Liaise with internal and external partners to address discrepancies and reconcile all project and programme data. Prepare high quality briefs, maps and documents containing evidence-based assessments of project progress and achievement of key performance indicators and any relevant advice and recommendations in support of PEACEPLUS work. Conduct verification, "on the spot" checks and audit visits to delivery partners and prepare for verification and audit visit from SEUPB and/or other auditing bodies under the PEACEPLUS Programme. About the department With over 1,400 staff the City and Neighbourhood Services Department delivers frontline services essential to the daily lives of Belfast residents. This includes: Open Space & Street Scene- Managing parks, green spaces, and street cleansing operations. Neighbourhood Development & Regeneration- Overseeingcommunity centres, health and wellbeing initiatives, active living, and community safety. Regulatory & City Services- Providing environmental health services, dog and pest control, port health, emergency planning, and bereavement services. Strategic Waste Management- Leadingwaste collection, recycling, and fleet management. This department is committed to deliveringcustomer-focused, cost-efficient, and impactful servicesto enhance the quality of life in Belfast.
Feb 27, 2026
Full time
City & Neighbourhood Services Department There is currently one full time, fixed term contract post until 31 December 2027, subject to review. As Protestants are currently known to be under-represented in this job group, in Belfast City Council, applications from this group would be particularly welcome. And as young people (people under the age of 35), people with a disability and people from minority ethnic communities are currently under-represented in Belfast City Council, applications from these groups would be particularly welcome. As part of our commitment to equality of opportunity, we offer a Guaranteed Interview Scheme (GIS) for disabled applicants who meet the essential criteria for the post. Further information can be found in the application pack. Belfast City Council is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit. You will be responsible to the Programme Lead Officer for the provision of a comprehensive and effective monitoring and performance framework, including data collection and analysis of the achievement of targets and results in relation to the implementation of the PEACEPLUS Local Action Plan, financed through EU and managed by the Special EU Programmes Body (SEUPB). The postholder will specifically: Facilitate the monitoring and evaluation of targets and results for all funded projects within the PEACEPLUS Plan, ensuring compliance with Programme regulations and in accordance with corporate, departmental and unit policies and procedures. Design, develop and manage suitable data collection systems, databases and processes to enable the collation and submission of performance data in relation to participation, equality, and impact of the PEACEPLUS Programme ensuring accuracy and reliability of information. Monitor, interpret and analyse performance information providing data analytics and producing reports, data and graphics for management, boards, committees, Council, SEUPB and relevant stakeholder in a timely and cost-effective manner. Assist in the processing, preparation and submission of monitoring and progress reports claims to the Special EU Programmes Body on a monthly/ quarterly basis as required. Liaise with internal and external partners to address discrepancies and reconcile all project and programme data. Prepare high quality briefs, maps and documents containing evidence-based assessments of project progress and achievement of key performance indicators and any relevant advice and recommendations in support of PEACEPLUS work. Conduct verification, "on the spot" checks and audit visits to delivery partners and prepare for verification and audit visit from SEUPB and/or other auditing bodies under the PEACEPLUS Programme. About the department With over 1,400 staff the City and Neighbourhood Services Department delivers frontline services essential to the daily lives of Belfast residents. This includes: Open Space & Street Scene- Managing parks, green spaces, and street cleansing operations. Neighbourhood Development & Regeneration- Overseeingcommunity centres, health and wellbeing initiatives, active living, and community safety. Regulatory & City Services- Providing environmental health services, dog and pest control, port health, emergency planning, and bereavement services. Strategic Waste Management- Leadingwaste collection, recycling, and fleet management. This department is committed to deliveringcustomer-focused, cost-efficient, and impactful servicesto enhance the quality of life in Belfast.
Make a Real Difference Every Single Day Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about? If you're proactive, compassionate, and ready to hit the ground running - this role is perfect for you! Join our clients friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes. Build positive relationships with tenants Make daily/weekly reassurance calls Checking which tenants have pressed their "I'm OK" lifeline button and contacting those who haven't to ensure their wellbeing Help residents sustain their tenancy and maintain independence Scheme Safety & Compliance Carry out regular health & safety building checks Ensure telecare/lifeline systems are working correctly Community & Partnership Working Collaborate with Police, health services, social care, and voluntary groups Signpost tenants to helpful agencies and support services Manage voids to minimise empty property times Oversee cleaning, grounds maintenance, and contractor services ️ Address tenancy breaches, complaints, disputes, and ASB cases ️ What We Need from You Full driving licence + your own car Background in housing or related customer service roles Good understanding of building-based Health & Safety Confident, clear, and empathetic communication skills DBS: An Enhanced DBS is desirable. If you don't have one, we'll handle it - with a risk assessment and references from your last 2 employers. Why You'll Love This Role Make a genuine impact in your community Enjoy a varied, active, people-focused job Join a supportive and passionate team Start immediately and hit the ground running If you're enthusiastic, reliable, and ready to make a difference - we want to hear from you! Apply today and take the next step in your housing career!
Feb 26, 2026
Full time
Make a Real Difference Every Single Day Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about? If you're proactive, compassionate, and ready to hit the ground running - this role is perfect for you! Join our clients friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes. Build positive relationships with tenants Make daily/weekly reassurance calls Checking which tenants have pressed their "I'm OK" lifeline button and contacting those who haven't to ensure their wellbeing Help residents sustain their tenancy and maintain independence Scheme Safety & Compliance Carry out regular health & safety building checks Ensure telecare/lifeline systems are working correctly Community & Partnership Working Collaborate with Police, health services, social care, and voluntary groups Signpost tenants to helpful agencies and support services Manage voids to minimise empty property times Oversee cleaning, grounds maintenance, and contractor services ️ Address tenancy breaches, complaints, disputes, and ASB cases ️ What We Need from You Full driving licence + your own car Background in housing or related customer service roles Good understanding of building-based Health & Safety Confident, clear, and empathetic communication skills DBS: An Enhanced DBS is desirable. If you don't have one, we'll handle it - with a risk assessment and references from your last 2 employers. Why You'll Love This Role Make a genuine impact in your community Enjoy a varied, active, people-focused job Join a supportive and passionate team Start immediately and hit the ground running If you're enthusiastic, reliable, and ready to make a difference - we want to hear from you! Apply today and take the next step in your housing career!
Make a Real Difference Every Single Day Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about? If you're proactive, compassionate, and ready to hit the ground running - this role is perfect for you! Join our clients friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes. Build positive relationships with tenants Make daily/weekly reassurance calls Checking which tenants have pressed their "I'm OK" lifeline button and contacting those who haven't to ensure their wellbeing Help residents sustain their tenancy and maintain independence Scheme Safety & Compliance Carry out regular health & safety building checks Ensure telecare/lifeline systems are working correctly Community & Partnership Working Collaborate with Police, health services, social care, and voluntary groups Signpost tenants to helpful agencies and support services Manage voids to minimise empty property times Oversee cleaning, grounds maintenance, and contractor services ️ Address tenancy breaches, complaints, disputes, and ASB cases ️ What We Need from You Full driving licence + your own car Background in housing or related customer service roles Good understanding of building-based Health & Safety Confident, clear, and empathetic communication skills DBS: An Enhanced DBS is desirable. If you don't have one, we'll handle it - with a risk assessment and references from your last 2 employers. Why You'll Love This Role Make a genuine impact in your community Enjoy a varied, active, people-focused job Join a supportive and passionate team Start immediately and hit the ground running If you're enthusiastic, reliable, and ready to make a difference - we want to hear from you! Apply today and take the next step in your housing career!
Feb 26, 2026
Full time
Make a Real Difference Every Single Day Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about? If you're proactive, compassionate, and ready to hit the ground running - this role is perfect for you! Join our clients friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes. Build positive relationships with tenants Make daily/weekly reassurance calls Checking which tenants have pressed their "I'm OK" lifeline button and contacting those who haven't to ensure their wellbeing Help residents sustain their tenancy and maintain independence Scheme Safety & Compliance Carry out regular health & safety building checks Ensure telecare/lifeline systems are working correctly Community & Partnership Working Collaborate with Police, health services, social care, and voluntary groups Signpost tenants to helpful agencies and support services Manage voids to minimise empty property times Oversee cleaning, grounds maintenance, and contractor services ️ Address tenancy breaches, complaints, disputes, and ASB cases ️ What We Need from You Full driving licence + your own car Background in housing or related customer service roles Good understanding of building-based Health & Safety Confident, clear, and empathetic communication skills DBS: An Enhanced DBS is desirable. If you don't have one, we'll handle it - with a risk assessment and references from your last 2 employers. Why You'll Love This Role Make a genuine impact in your community Enjoy a varied, active, people-focused job Join a supportive and passionate team Start immediately and hit the ground running If you're enthusiastic, reliable, and ready to make a difference - we want to hear from you! Apply today and take the next step in your housing career!
NeighbourHood Customer Service/ Administrator PAYE : 17.82 - 19.98 per hor Umbrella : 24.83 - 26.92 per hour Start date : ASAP End date : End of March 2026 Location : Hackney E8 Are you a people person with a passion for making a real difference? Do you thrive in a bustling environment where every day brings new opportunities to help? If so, we want you to be the welcoming face of the London Borough of Hackney ! We're searching for a Customer Services Advisor to join the housing team . This isn't just about answering calls; it's about being the essential first point of contact for our residents, providing top-notch support, and ensuring their experience with us is nothing short of excellent. What You'll Be Doing: As a Customer Services Advisor, you'll play a crucial role in supporting our residents with a variety of essential services. Your day will be diverse and impactful, including: Key Master: You'll be the go-to expert for FOB, Gerda, and barrier gate keys, managing the entire process from initial enquiry to secure distribution and meticulous record-keeping. Housing Navigator: You'll guide residents through the rehousing process, help them understand the bidding system, and offer crucial support with online housing applications. Exchange Enabler: Be the champion for our mutual exchange program, helping tenants navigate platforms like HomeSwapper, assisting with profile updates, and coordinating with various teams to ensure smooth transitions. Office Operations Pro: From managing the reception area and coordinating visitor arrivals to ensuring our housing officers have the supplies they need. Problem Solver & Innovator: You'll consistently look for ways to improve our services, contributing to new processes and leveraging technology to enhance efficiency and resident satisfaction. What We're Looking For: We're seeking a proactive and empathetic individual with: Proven Experience: You'll have a strong background in delivering exceptional administrative support and handling diverse customer queries across multiple channels (in-person, phone, email). Knowledge/ Experience : Within Housing Team Player Mentality: You thrive in a collaborative environment and love working as part of a supportive team. Communication Skills: Your written and verbal communication is top-notch, allowing you to engage effectively with everyone you interact with. Problem-Solving Prowess: You're a natural at assessing information, identifying issues, and suggesting innovative solutions. Organisational Whiz: You can skillfully plan and prioritise your workload, ensuring deadlines are met and targets are exceeded. Tech Savvy: You're comfortable with various software packages, including Microsoft Office & G-suite A Commitment to Our Values: You genuinely care about customer care, equality, diversity, and continuous improvement. Why Join the London Borough of Hackney? This is more than just a job; it's an opportunity to contribute to a vibrant community and make a tangible difference in people's lives. You'll be part of a supportive team dedicated to delivering high-quality services and constantly striving for improvement. We value continuous learning, empower our employees, and celebrate diversity in all its forms. If you're ready to be the welcoming face of Hackney and help us shape an even better future Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Feb 26, 2026
Seasonal
NeighbourHood Customer Service/ Administrator PAYE : 17.82 - 19.98 per hor Umbrella : 24.83 - 26.92 per hour Start date : ASAP End date : End of March 2026 Location : Hackney E8 Are you a people person with a passion for making a real difference? Do you thrive in a bustling environment where every day brings new opportunities to help? If so, we want you to be the welcoming face of the London Borough of Hackney ! We're searching for a Customer Services Advisor to join the housing team . This isn't just about answering calls; it's about being the essential first point of contact for our residents, providing top-notch support, and ensuring their experience with us is nothing short of excellent. What You'll Be Doing: As a Customer Services Advisor, you'll play a crucial role in supporting our residents with a variety of essential services. Your day will be diverse and impactful, including: Key Master: You'll be the go-to expert for FOB, Gerda, and barrier gate keys, managing the entire process from initial enquiry to secure distribution and meticulous record-keeping. Housing Navigator: You'll guide residents through the rehousing process, help them understand the bidding system, and offer crucial support with online housing applications. Exchange Enabler: Be the champion for our mutual exchange program, helping tenants navigate platforms like HomeSwapper, assisting with profile updates, and coordinating with various teams to ensure smooth transitions. Office Operations Pro: From managing the reception area and coordinating visitor arrivals to ensuring our housing officers have the supplies they need. Problem Solver & Innovator: You'll consistently look for ways to improve our services, contributing to new processes and leveraging technology to enhance efficiency and resident satisfaction. What We're Looking For: We're seeking a proactive and empathetic individual with: Proven Experience: You'll have a strong background in delivering exceptional administrative support and handling diverse customer queries across multiple channels (in-person, phone, email). Knowledge/ Experience : Within Housing Team Player Mentality: You thrive in a collaborative environment and love working as part of a supportive team. Communication Skills: Your written and verbal communication is top-notch, allowing you to engage effectively with everyone you interact with. Problem-Solving Prowess: You're a natural at assessing information, identifying issues, and suggesting innovative solutions. Organisational Whiz: You can skillfully plan and prioritise your workload, ensuring deadlines are met and targets are exceeded. Tech Savvy: You're comfortable with various software packages, including Microsoft Office & G-suite A Commitment to Our Values: You genuinely care about customer care, equality, diversity, and continuous improvement. Why Join the London Borough of Hackney? This is more than just a job; it's an opportunity to contribute to a vibrant community and make a tangible difference in people's lives. You'll be part of a supportive team dedicated to delivering high-quality services and constantly striving for improvement. We value continuous learning, empower our employees, and celebrate diversity in all its forms. If you're ready to be the welcoming face of Hackney and help us shape an even better future Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
We are supporting a rlocal authority in the north of Nottinghamshire to recruit a skilled Housing Officer to join their team on a temporary contract. This is a fantastic opportunity to make an immediate impact within a supportive organisation while benefiting from flexible hybrid working and a competitive hourly rate. You will manage a designated patch across north Nottinghamshire, delivering a comprehensive housing management service. This is a varied and hands-on role, ideal for someone confident in managing all aspects of tenancy and estate management. Key responsibilities of a Housing Officer include: Managing a housing patch and acting as the main point of contact for residents Conducting property viewings and tenancy sign-ups Completing pre-termination inspections Managing tenancy sustainment and breaches Handling ASB cases and neighbourhood disputes Supporting residents with tenancy-related issues and safeguarding concerns Working collaboratively with internal teams and external partners Ensuring compliance with housing legislation and organisational policies About You: Proven experience in a Housing Officer or Housing Management role Strong knowledge of housing legislation and best practice Experience managing ASB and tenancy-related casework Ability to manage your own workload effectively Full UK driving licence Access to a vehicle with appropriate business insurance Benefits of this Housing Officer role: Competitive hourly rate Immediate start available Supportive and collaborative team environment Minimum 3-5 month contract Patch based role If this Housing Officer role is of interest please apply or contact (url removed)
Feb 25, 2026
Contractor
We are supporting a rlocal authority in the north of Nottinghamshire to recruit a skilled Housing Officer to join their team on a temporary contract. This is a fantastic opportunity to make an immediate impact within a supportive organisation while benefiting from flexible hybrid working and a competitive hourly rate. You will manage a designated patch across north Nottinghamshire, delivering a comprehensive housing management service. This is a varied and hands-on role, ideal for someone confident in managing all aspects of tenancy and estate management. Key responsibilities of a Housing Officer include: Managing a housing patch and acting as the main point of contact for residents Conducting property viewings and tenancy sign-ups Completing pre-termination inspections Managing tenancy sustainment and breaches Handling ASB cases and neighbourhood disputes Supporting residents with tenancy-related issues and safeguarding concerns Working collaboratively with internal teams and external partners Ensuring compliance with housing legislation and organisational policies About You: Proven experience in a Housing Officer or Housing Management role Strong knowledge of housing legislation and best practice Experience managing ASB and tenancy-related casework Ability to manage your own workload effectively Full UK driving licence Access to a vehicle with appropriate business insurance Benefits of this Housing Officer role: Competitive hourly rate Immediate start available Supportive and collaborative team environment Minimum 3-5 month contract Patch based role If this Housing Officer role is of interest please apply or contact (url removed)
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. Attend multi agency meetings when required. To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements: Experience of working within Housing or a similar customer focused organisation. An understanding of the importance of confidentiality and data protection of business information. Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. Possess a high level of accuracy and attention to detail when recording information. Possess good IT skills to include use of Word, Excel, Outlook and Teams.
Feb 25, 2026
Contractor
MMP Consultancy are working with a fantastic organisation to recruit Neighbourhood Officer to join them on a fixed term basis, based in Norfolk. Key Responsibilities: To investigate all complaints in respect of neighbour nuisance and anti-social behaviour and take steps to resolve these within the Trust's policies and procedures. Provide a high level tenancy management service within a geographical area, including ensuring tenancy conditions are complied with. Attend court to represent the Trust and provide witness statements as required Undertake regular Estate inspections to ensure that estates are managed to a high standard, engaging with the Community and leading on Community Improvement Grant projects Ensure fire risk assessment actions are carried out as directed and continually monitored Undertake accompanied viewings, tenancy "sign ups" to properties (including required follow up visits) and 'end of tenancy' liaison. To carry out tenant consultation on issues of housing management and encourage participation generally. To attend evening meetings as required in connection with Tenant and Resident Involvement. Undertake regular tenancy audits and ensure relevant actions are carried out To sign-post and support tenants suffering from Domestic Abuse, or those in need of addition tenancy support. To work closely with agencies including Police, Early Help Hubs, Social Services, Mental Health Services, and to make referrals where necessary. Attend multi agency meetings when required. To work effectively with all members of the Housing Operations Team to ensure that tenants and other customers receive a high-quality service. Requirements: Experience of working within Housing or a similar customer focused organisation. An understanding of the importance of confidentiality and data protection of business information. Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally. Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision. Possess a high level of accuracy and attention to detail when recording information. Possess good IT skills to include use of Word, Excel, Outlook and Teams.
Location: Oldham Salary: £30,370 Reporting to the Housing Management PFI Manager, to support the Neighbourhood Co-ordinator to deliver a range of housing related high quality services to our customers and support the development of strong, sustainable communities. You will initially provide support to the team across all the key aspects of housing management including; management of rent arrears, all click apply for full job details
Feb 25, 2026
Contractor
Location: Oldham Salary: £30,370 Reporting to the Housing Management PFI Manager, to support the Neighbourhood Co-ordinator to deliver a range of housing related high quality services to our customers and support the development of strong, sustainable communities. You will initially provide support to the team across all the key aspects of housing management including; management of rent arrears, all click apply for full job details
