Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
Feb 05, 2026
Full time
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
Our multi office independent client is looking for an experienced Sales progressor to join their independent Estate Agency based in Colchester CO1. The role will be offering a professional service to client, vendors, buyers and solicitors covering all legal aspects within property sales. The successful candidate will be responsible for progressing a pipeline of Property sales. Therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary and have an excellent level of customer service skills. Responsibilities include but will not be limited to: Have the ability to demonstrate a track record of Progressing Property sales Be fully conversant with current regulation/ legislation and processes surrounding Property Sales Striving to exceed individual targets. Liaising with Solicitors on all legal Property sale matters Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance Supporting the team Liaising with Estate agents, Buyers and vendor clients. The Successful Applicant will need to possess the following skills: Previous experience in property sales progression is essential for this role as the successful individual will be responsible for the immediate management of a pipeline residential property sales. Experience in dealing with all aspects of a Property transaction It is highly desirable that candidates have intermediate computer literacy Experience of Property sales software packages would be useful. Professional qualifications would be an advantage but not a necessity Be able to manage their own workload Excellent communication skills The hours will be: Monday to Friday 9.00am - 5.00pm. Start times to be discussed. Flexible. Salary range will be: between 28.000pa - 30.000pa depending on experience. On a employed or self employed basis 28 days holiday pa including bank holidays. Pro rata If this role is of interest to you and you feel you have the necessary experience, please submit your most up to date CV and contact details to Kelly and Steve at Bastow Irwin Recruitment Ltd. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
Feb 05, 2026
Full time
Our multi office independent client is looking for an experienced Sales progressor to join their independent Estate Agency based in Colchester CO1. The role will be offering a professional service to client, vendors, buyers and solicitors covering all legal aspects within property sales. The successful candidate will be responsible for progressing a pipeline of Property sales. Therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary and have an excellent level of customer service skills. Responsibilities include but will not be limited to: Have the ability to demonstrate a track record of Progressing Property sales Be fully conversant with current regulation/ legislation and processes surrounding Property Sales Striving to exceed individual targets. Liaising with Solicitors on all legal Property sale matters Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance Supporting the team Liaising with Estate agents, Buyers and vendor clients. The Successful Applicant will need to possess the following skills: Previous experience in property sales progression is essential for this role as the successful individual will be responsible for the immediate management of a pipeline residential property sales. Experience in dealing with all aspects of a Property transaction It is highly desirable that candidates have intermediate computer literacy Experience of Property sales software packages would be useful. Professional qualifications would be an advantage but not a necessity Be able to manage their own workload Excellent communication skills The hours will be: Monday to Friday 9.00am - 5.00pm. Start times to be discussed. Flexible. Salary range will be: between 28.000pa - 30.000pa depending on experience. On a employed or self employed basis 28 days holiday pa including bank holidays. Pro rata If this role is of interest to you and you feel you have the necessary experience, please submit your most up to date CV and contact details to Kelly and Steve at Bastow Irwin Recruitment Ltd. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
The Senior Property Manager will oversee a portfolio of high-end London properties, acting as the key contact for landlords and tenants. This role requires excellent customer service, strong organisational skills, and the ability to manage maintenance, compliance, insurance, and tenancy processes efficiently. The successful candidate will also support and mentor junior staff, ensuring that all managed properties meet legal and professional standards. Key Responsibilities Act as the main point of contact for landlords and tenants within your assigned portfolio. Handle day-to-day maintenance issues and coordinate repair works. Instruct and manage approved contractors, ensuring work is completed to a high standard, on time, and within budget. Obtain quotations, monitor costs, and approve invoices in line with company procedures. Conduct routine and end-of-tenancy property inspections, preparing detailed reports and arranging any required remedial works. Manage rent arrears and serve legal notices (Section 21, Section 8, rent increase, and inspection notices) where required. Oversee tenant check-in and check-out processes, ensuring smooth transitions and accurate record keeping. Assess checkout reports for deposit deductions and negotiate fair resolutions between landlords and tenants. Ensure all managed properties remain fully compliant with current legislation, arranging renewals of safety inspections and certificates as needed. Liaise with the accounts team regarding rent payments, arrears, and landlord statements. Support, train, and guide junior members of the property management team. Collaborate with the lettings, tenancy progression, client relations, and accounts teams to ensure seamless communication and service delivery. Escalate complex or high-risk cases to the Lettings Director when necessary. Skills & Experience Required Minimum 5 years' experience in residential property management within office environment. Strong knowledge of UK lettings legislation and compliance requirements. Excellent written and verbal communication skills. Proven ability to manage multiple properties and competing priorities effectively. Confident in handling insurance claims and serving legal notices. Exceptional attention to detail, accuracy, and problem-solving ability. ARLA qualification (Level 3 or above) preferred. Personal Attributes Professional, calm, and customer-focused. Self-motivated and able to work independently. Reliable, organised, and results-driven. Strong sense of ownership and accountability. Team player with a positive, can-do attitude. Committed to maintaining high service and compliance standards. To apply, please send your cover letter and CV to Contact Us Please leave your message here, and a member of our team will back to you within 24 hours. Alternatively, you can reach us at or call us at (0) . Crown Home Buying and Letting Luxury Estate Agents London International House, 1 St. Katharine's Way London, E1W 1UN
Feb 05, 2026
Full time
The Senior Property Manager will oversee a portfolio of high-end London properties, acting as the key contact for landlords and tenants. This role requires excellent customer service, strong organisational skills, and the ability to manage maintenance, compliance, insurance, and tenancy processes efficiently. The successful candidate will also support and mentor junior staff, ensuring that all managed properties meet legal and professional standards. Key Responsibilities Act as the main point of contact for landlords and tenants within your assigned portfolio. Handle day-to-day maintenance issues and coordinate repair works. Instruct and manage approved contractors, ensuring work is completed to a high standard, on time, and within budget. Obtain quotations, monitor costs, and approve invoices in line with company procedures. Conduct routine and end-of-tenancy property inspections, preparing detailed reports and arranging any required remedial works. Manage rent arrears and serve legal notices (Section 21, Section 8, rent increase, and inspection notices) where required. Oversee tenant check-in and check-out processes, ensuring smooth transitions and accurate record keeping. Assess checkout reports for deposit deductions and negotiate fair resolutions between landlords and tenants. Ensure all managed properties remain fully compliant with current legislation, arranging renewals of safety inspections and certificates as needed. Liaise with the accounts team regarding rent payments, arrears, and landlord statements. Support, train, and guide junior members of the property management team. Collaborate with the lettings, tenancy progression, client relations, and accounts teams to ensure seamless communication and service delivery. Escalate complex or high-risk cases to the Lettings Director when necessary. Skills & Experience Required Minimum 5 years' experience in residential property management within office environment. Strong knowledge of UK lettings legislation and compliance requirements. Excellent written and verbal communication skills. Proven ability to manage multiple properties and competing priorities effectively. Confident in handling insurance claims and serving legal notices. Exceptional attention to detail, accuracy, and problem-solving ability. ARLA qualification (Level 3 or above) preferred. Personal Attributes Professional, calm, and customer-focused. Self-motivated and able to work independently. Reliable, organised, and results-driven. Strong sense of ownership and accountability. Team player with a positive, can-do attitude. Committed to maintaining high service and compliance standards. To apply, please send your cover letter and CV to Contact Us Please leave your message here, and a member of our team will back to you within 24 hours. Alternatively, you can reach us at or call us at (0) . Crown Home Buying and Letting Luxury Estate Agents London International House, 1 St. Katharine's Way London, E1W 1UN
Customer Success Associate at Street Group Overview Street Group, one of the fastest growing PropTech companies in the UK, is hiring a Customer Success Associate to join its Manchester based team. This full time hybrid role offers a competitive salary of up to £30,000 (with uncapped OTE up to £35,000), a generous benefits package, and the chance to work on award winning technology that's transforming the property industry. If you're a proactive communicator with a passion for customer success and a desire to make a meaningful impact, this opportunity offers a dynamic career path in a high growth tech environment. Key Information Job Title: Customer Success Associate Company: Street Group Location: Manchester, England, United Kingdom Work Type: Full Time, Hybrid (up to 2 days WFH) Salary: Up to £30,000 per annum (OTE £35,000 uncapped) Contract Type: Permanent Application Deadline: Rolling (early application encouraged) About Street Group Founded in 2015 by siblings Tom and Heather Staff, Street Group is an award winning PropTech company on a mission to improve the property industry for everyone involved in buying, selling, renting, and letting. Their flagship product, Spectre, is a multi award winning instruction generation tool that delivers an average ROI of over 3000% for estate agents. Street Group's technology empowers thousands of UK estate agencies by streamlining operations, generating leads, and enhancing customer experiences. The company fosters a culture of innovation, inclusivity, and continuous growth. Job Description As a Customer Success Associate, you'll ensure clients get the most out of Spectre, Street Group's leading prospecting tool. You'll onboard new clients, provide technical support, and deliver strategic guidance to help customers achieve their goals. This fast paced role offers variety and autonomy. You'll collaborate with cross functional teams, contribute to product development, and help shape the future of customer success at Street Group. Key Responsibilities Onboard new clients and guide them through Spectre setup Conduct strategy calls and training sessions to maximise product value Provide technical support via phone and email Proactively identify and resolve customer issues Relay feedback to product and business teams Collaborate with sales and tech teams on feature development Upsell additional products and services to existing clients Candidate Requirements A background in Customer Success or Account Management A passion for delivering exceptional customer experiences Excellent written and verbal communication skills Motivation to work independently and contribute to a growing business Strong organisational skills and attention to detail Comfort with modern digital tools and systems Benefits Hybrid working (up to 2 days WFH) £1,000 holiday bonus after one year (tax covered) £500 annual learning and development budget Birthday leave - enjoy your special day off, paid Two paid volunteering days per year Enhanced maternity, paternity, and adoption pay Mental health and well being support via Health Assured Regular wellness initiatives and activities Public transport season ticket loans Paid menopause leave Holiday buying scheme Cycle to work scheme Electric car salary sacrifice scheme Climate positive company culture Relaxed office environment - dogs welcome Fully stocked fridge and Friday drinks Team off sites, events, and happy hours Opportunity to work on cutting edge technology Be part of a mission driven team improving the property industry Interview Process Introductory call with a Talent team member Interview with the Head of Customer Success and a Senior Customer Success Manager Final interview with the VP of Customer Success and a Senior Customer Success Manager Street Group is committed to making interviews inclusive. If you need adjustments or accommodations, you're encouraged to share your needs. How to Apply Click here to Submit your application directly through Street Group's careers page. Include your CV and a brief cover letter that highlights your relevant experience and enthusiasm for the role. Applications are reviewed on a rolling basis, so early submission is recommended.
Feb 05, 2026
Full time
Customer Success Associate at Street Group Overview Street Group, one of the fastest growing PropTech companies in the UK, is hiring a Customer Success Associate to join its Manchester based team. This full time hybrid role offers a competitive salary of up to £30,000 (with uncapped OTE up to £35,000), a generous benefits package, and the chance to work on award winning technology that's transforming the property industry. If you're a proactive communicator with a passion for customer success and a desire to make a meaningful impact, this opportunity offers a dynamic career path in a high growth tech environment. Key Information Job Title: Customer Success Associate Company: Street Group Location: Manchester, England, United Kingdom Work Type: Full Time, Hybrid (up to 2 days WFH) Salary: Up to £30,000 per annum (OTE £35,000 uncapped) Contract Type: Permanent Application Deadline: Rolling (early application encouraged) About Street Group Founded in 2015 by siblings Tom and Heather Staff, Street Group is an award winning PropTech company on a mission to improve the property industry for everyone involved in buying, selling, renting, and letting. Their flagship product, Spectre, is a multi award winning instruction generation tool that delivers an average ROI of over 3000% for estate agents. Street Group's technology empowers thousands of UK estate agencies by streamlining operations, generating leads, and enhancing customer experiences. The company fosters a culture of innovation, inclusivity, and continuous growth. Job Description As a Customer Success Associate, you'll ensure clients get the most out of Spectre, Street Group's leading prospecting tool. You'll onboard new clients, provide technical support, and deliver strategic guidance to help customers achieve their goals. This fast paced role offers variety and autonomy. You'll collaborate with cross functional teams, contribute to product development, and help shape the future of customer success at Street Group. Key Responsibilities Onboard new clients and guide them through Spectre setup Conduct strategy calls and training sessions to maximise product value Provide technical support via phone and email Proactively identify and resolve customer issues Relay feedback to product and business teams Collaborate with sales and tech teams on feature development Upsell additional products and services to existing clients Candidate Requirements A background in Customer Success or Account Management A passion for delivering exceptional customer experiences Excellent written and verbal communication skills Motivation to work independently and contribute to a growing business Strong organisational skills and attention to detail Comfort with modern digital tools and systems Benefits Hybrid working (up to 2 days WFH) £1,000 holiday bonus after one year (tax covered) £500 annual learning and development budget Birthday leave - enjoy your special day off, paid Two paid volunteering days per year Enhanced maternity, paternity, and adoption pay Mental health and well being support via Health Assured Regular wellness initiatives and activities Public transport season ticket loans Paid menopause leave Holiday buying scheme Cycle to work scheme Electric car salary sacrifice scheme Climate positive company culture Relaxed office environment - dogs welcome Fully stocked fridge and Friday drinks Team off sites, events, and happy hours Opportunity to work on cutting edge technology Be part of a mission driven team improving the property industry Interview Process Introductory call with a Talent team member Interview with the Head of Customer Success and a Senior Customer Success Manager Final interview with the VP of Customer Success and a Senior Customer Success Manager Street Group is committed to making interviews inclusive. If you need adjustments or accommodations, you're encouraged to share your needs. How to Apply Click here to Submit your application directly through Street Group's careers page. Include your CV and a brief cover letter that highlights your relevant experience and enthusiasm for the role. Applications are reviewed on a rolling basis, so early submission is recommended.
Our multi office independent client is looking for an experienced Sales progressor to join there independent Estate agency based in Colchester CO1. The role will be offering a professional service to client, vendors, buyers and solicitors covering all legal aspects within property sales. The successful candidate will be responsible for progressing a pipeline of Property sales. Therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. And have an excellent level of customer service skills. Responsibilities include but will not be limited to: Have the ability to demonstrate a track record of Progressing Property sales Be fully conversant with current regulation/ legislation and processes surrounding Property Sales Striving to exceed individual targets. Liaising with Solicitors on all legal Property sale matters Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance Supporting the team Liaising with Estate agents, Buyers and vendor clients. The Successful Applicant will need to possess the following skills: Previous experience in property sales progression is essential for this role as the successful individual will be responsible for the immediate management of a pipeline residential property sales. Experience in dealing with all aspects of a Property transaction It is highly desirable that candidates have intermediate computer literacy Experience of Property sales software packages would be useful. Professional qualifications would be an advantage but not a necessity Be able to manage their own workload Excellent communication skills The hours will be: Monday to Friday 9.00am - 5.00pm. Start times to be discussed. Flexible. Salary range will be: between £28.000pa - £30.000pa depending on experience. On a employed or self employed basis 28 days holiday pa including bank holidays. Pro rata If this role is of interest to you and you feel you have the necessary experience, please submit your most up to date CV and contact details to Kelly and Steve at Bastow Irwin Recruitment Ltd. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
Feb 04, 2026
Full time
Our multi office independent client is looking for an experienced Sales progressor to join there independent Estate agency based in Colchester CO1. The role will be offering a professional service to client, vendors, buyers and solicitors covering all legal aspects within property sales. The successful candidate will be responsible for progressing a pipeline of Property sales. Therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. And have an excellent level of customer service skills. Responsibilities include but will not be limited to: Have the ability to demonstrate a track record of Progressing Property sales Be fully conversant with current regulation/ legislation and processes surrounding Property Sales Striving to exceed individual targets. Liaising with Solicitors on all legal Property sale matters Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance Supporting the team Liaising with Estate agents, Buyers and vendor clients. The Successful Applicant will need to possess the following skills: Previous experience in property sales progression is essential for this role as the successful individual will be responsible for the immediate management of a pipeline residential property sales. Experience in dealing with all aspects of a Property transaction It is highly desirable that candidates have intermediate computer literacy Experience of Property sales software packages would be useful. Professional qualifications would be an advantage but not a necessity Be able to manage their own workload Excellent communication skills The hours will be: Monday to Friday 9.00am - 5.00pm. Start times to be discussed. Flexible. Salary range will be: between £28.000pa - £30.000pa depending on experience. On a employed or self employed basis 28 days holiday pa including bank holidays. Pro rata If this role is of interest to you and you feel you have the necessary experience, please submit your most up to date CV and contact details to Kelly and Steve at Bastow Irwin Recruitment Ltd. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
# Customer Support ExecutiveFull-time Support Manchester Job Description We're on a mission to protect society from fraud and money laundering. We've already protected over 2 million people through life's big transactions.Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Customer Support Executive role This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions. You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning. You will achieve your mission as our Customer Support Executive by:- Take overall responsibility for your part of customer support and helping customers get the most out of Thirdfort.- Work with the support team to deliver against ambitious targets.- Be highly organised and be able to juggle enquiries; seeing ID checks through to completion by raising tickets and callbacks.- You will have an open and friendly attitude that puts customer service at the heart of everything you do.- You will have the ability to communicate effectively and persuasively; patience and empathy are essential What we are looking for:- Incredible Customer Support Executives are not easy to find, so we are looking for individuals who love helping people and are keen to grow and develop within our team . In return we will offer learning & development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.- Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.- You'll want to devour information from our clients & users so that we can make continual improvements to our app journey.- Understand the key pain points we are solving for our clients.- You will be hungry to join an epically exciting startup. You'll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.- 1-2 years Customer Support experience is helpful, especially in the start up or tech or legal space. However, we're open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills. Life at Thirdfort:- Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. Our Benefits: - We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned.- We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: - Compensation - £26,000 annual salary (dependant on experience)- Share options for all employees- Hybrid, expectations of a minimum of 2 days office presence per week- Enhanced parental leave- Customisable wellness budget and £250 WFH Budget- Up to 30 days Working from Abroad- Uncapped holiday- Enhanced sick leave- Private healthcare with our provider, AXA- Regular company and team socials- Uncapped budget for personal development- Share options for all employees- Enhanced employer matching pension scheme with salary
Feb 04, 2026
Full time
# Customer Support ExecutiveFull-time Support Manchester Job Description We're on a mission to protect society from fraud and money laundering. We've already protected over 2 million people through life's big transactions.Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Customer Support Executive role This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions. You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning. You will achieve your mission as our Customer Support Executive by:- Take overall responsibility for your part of customer support and helping customers get the most out of Thirdfort.- Work with the support team to deliver against ambitious targets.- Be highly organised and be able to juggle enquiries; seeing ID checks through to completion by raising tickets and callbacks.- You will have an open and friendly attitude that puts customer service at the heart of everything you do.- You will have the ability to communicate effectively and persuasively; patience and empathy are essential What we are looking for:- Incredible Customer Support Executives are not easy to find, so we are looking for individuals who love helping people and are keen to grow and develop within our team . In return we will offer learning & development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.- Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.- You'll want to devour information from our clients & users so that we can make continual improvements to our app journey.- Understand the key pain points we are solving for our clients.- You will be hungry to join an epically exciting startup. You'll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.- 1-2 years Customer Support experience is helpful, especially in the start up or tech or legal space. However, we're open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills. Life at Thirdfort:- Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. Our Benefits: - We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned.- We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: - Compensation - £26,000 annual salary (dependant on experience)- Share options for all employees- Hybrid, expectations of a minimum of 2 days office presence per week- Enhanced parental leave- Customisable wellness budget and £250 WFH Budget- Up to 30 days Working from Abroad- Uncapped holiday- Enhanced sick leave- Private healthcare with our provider, AXA- Regular company and team socials- Uncapped budget for personal development- Share options for all employees- Enhanced employer matching pension scheme with salary
Senior Property Manager - Block Management Due to continuing growth, we are looking to strengthen our team with a Senior Property Manager, tasked with caring for circa 700 units. We are on the lookout for someone who enjoys property management and wants to be given the breathing space to provide an excellent service, rather than being micromanaged and overloaded with thousands of units. We need someone with at least five years of prior experience as a Block Property Manager, preferably large estates and high-rise buildings and those with previous/ongoing cladding remediation too would be a plus. As an experienced Property Manager, you'd be well aware of the day-to-day duties, which would include: Oversee the smooth running of the portfolio. Attend and prepare for regular meetings with residents/directors. Conduct routine inspections and schedule maintenance. Chair and minute meetings as appropriate and take actions resulting from these. Budget and financial control our system is a big help with this. Build and maintain relationships with all stakeholders. Resolving of queries received on the portfolio. Helping to acquire new business (where commission can also be earned). Assisting with complaints handling (thankfully we don't get many at all but can't always please everyone!). We are very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. We excel because our focus is on customer service, so we keep unit numbers per Property Manager lower than any other agent, ensuring each block gets a good level of attention, our staff aren't overworked and reducing complaints. We aren't a national agent and will never be as the service is never close to that of a good, local agent. We re in the process of moving to new offices in Castlefield, having outgrown our current office quicker than expected. Other Ideal Traits Are: Excellent knowledge of financial administration (service charge accounting) Effective numeracy and data entry skills Experience in handling cladding replacement work/building safety fund applications Excellent interpersonal skills Ability to maintain a high level of accuracy Ability to meet deadlines and grasp the urgency of departmental activities Experience in managing staff TPI level 3 Personal Skills/Attributes: Maintaining strict confidentiality Demonstrate sound work ethics Flexibility Be assertive and dynamic Be deadline driven Maintaining relationships with all stakeholders Can work independently Problem analysis and solving Professionalism Full drivers licence and ideally own car A Little More About Us We have grown considerably in the last five years but have done so carefully, choosing our clients and setting reasonable fees we don't low ball to win business. We also aren't afraid of offloading impossible clients; we put our own people and our well being first. We are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve our services and the work environment of the team. If that sounds interesting, then please apply!
Feb 04, 2026
Full time
Senior Property Manager - Block Management Due to continuing growth, we are looking to strengthen our team with a Senior Property Manager, tasked with caring for circa 700 units. We are on the lookout for someone who enjoys property management and wants to be given the breathing space to provide an excellent service, rather than being micromanaged and overloaded with thousands of units. We need someone with at least five years of prior experience as a Block Property Manager, preferably large estates and high-rise buildings and those with previous/ongoing cladding remediation too would be a plus. As an experienced Property Manager, you'd be well aware of the day-to-day duties, which would include: Oversee the smooth running of the portfolio. Attend and prepare for regular meetings with residents/directors. Conduct routine inspections and schedule maintenance. Chair and minute meetings as appropriate and take actions resulting from these. Budget and financial control our system is a big help with this. Build and maintain relationships with all stakeholders. Resolving of queries received on the portfolio. Helping to acquire new business (where commission can also be earned). Assisting with complaints handling (thankfully we don't get many at all but can't always please everyone!). We are very much a team that works closely and learns from each other every day, as no two days in this industry are ever the same. We excel because our focus is on customer service, so we keep unit numbers per Property Manager lower than any other agent, ensuring each block gets a good level of attention, our staff aren't overworked and reducing complaints. We aren't a national agent and will never be as the service is never close to that of a good, local agent. We re in the process of moving to new offices in Castlefield, having outgrown our current office quicker than expected. Other Ideal Traits Are: Excellent knowledge of financial administration (service charge accounting) Effective numeracy and data entry skills Experience in handling cladding replacement work/building safety fund applications Excellent interpersonal skills Ability to maintain a high level of accuracy Ability to meet deadlines and grasp the urgency of departmental activities Experience in managing staff TPI level 3 Personal Skills/Attributes: Maintaining strict confidentiality Demonstrate sound work ethics Flexibility Be assertive and dynamic Be deadline driven Maintaining relationships with all stakeholders Can work independently Problem analysis and solving Professionalism Full drivers licence and ideally own car A Little More About Us We have grown considerably in the last five years but have done so carefully, choosing our clients and setting reasonable fees we don't low ball to win business. We also aren't afraid of offloading impossible clients; we put our own people and our well being first. We are keen not to make the same mistakes as the big agents and are open to ideas and innovation to help improve our services and the work environment of the team. If that sounds interesting, then please apply!
Overview Are you ready to take the next step in your property career Darlows Estate Agents in Brynmawr are seeking a motivated and experienced Branch Manager to lead their thriving team. This is an exciting opportunity for an ambitious individual who is passionate about property people and performance. If youre an experienced property professional with strong sales and leadership skills and youre looking for a role where you can make a real impact then this is your chance to take the next step with one of Gwents most well-known estate agencies. Ref: indbm Benefits of being a Branch Manager at Darlows Estate Agents in Brynmawr 60000 per year complete on-target earnings 22000 to 25000 basic salary dependent on experience Six months of supplementary payments to support you whilst you build your pipeline Uncapped commission scheme A Company Car or a monthly Car Allowance Enrolment onto fully-funded training course that will earn a Level 2 Estate Agent Qualification Career progression opportunities Our new company-wide Elevate incentive program Employee Assistance Programme A day in the life of a Branch Manager at Darlows Estate Agents in Brynmawr Leading daily meetings with the Estate Agency team Coaching the team to achieve KPIs Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with venders and buyers Liaising with prospective buyers and arranging property viewings in line with their needs Negotiating offers and agreeing sales Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies Essential Skills of a Branch Manager at Darlows Estate Agents in Brynmawr Full UK Driving Licence for a manual vehicle Minimum of 2 years experience within Estate Agency at a Senior Negotiator position a Property Valuer position or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers suppliers communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Estate Agency Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details We are currently conducting some interviews using video be eligible to proceed in our recruitment process you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) Well need evidence of your right to work in the UK in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career where you feel part of something bigger and where your excellent communication skills come into play every single day then the world of property sales and lettings could be for you. Equal Opportunities At Spicerhaart variety makes our Company DNA come to life. We love people and whats more we love the differences that make each person who they are we support you and encourage those differences to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race colour religion sex national origin sexual orientation age citizenship marital status disability or gender identity. If you have a disability or special need that requires accommodation please let our Talent Team know and we will be happy to assist to the best of our ability regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team Spicerhaart employees or any other company is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: Required Experience: Manager Key Skills Sales Experience,Time Management,Marketing,Customer Service,Communication skills,Computer Networking,Research Experience,Administrative Experience,Property Management,negotiation,Lead Generation,Contracts Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 22000 - 25000
Feb 04, 2026
Full time
Overview Are you ready to take the next step in your property career Darlows Estate Agents in Brynmawr are seeking a motivated and experienced Branch Manager to lead their thriving team. This is an exciting opportunity for an ambitious individual who is passionate about property people and performance. If youre an experienced property professional with strong sales and leadership skills and youre looking for a role where you can make a real impact then this is your chance to take the next step with one of Gwents most well-known estate agencies. Ref: indbm Benefits of being a Branch Manager at Darlows Estate Agents in Brynmawr 60000 per year complete on-target earnings 22000 to 25000 basic salary dependent on experience Six months of supplementary payments to support you whilst you build your pipeline Uncapped commission scheme A Company Car or a monthly Car Allowance Enrolment onto fully-funded training course that will earn a Level 2 Estate Agent Qualification Career progression opportunities Our new company-wide Elevate incentive program Employee Assistance Programme A day in the life of a Branch Manager at Darlows Estate Agents in Brynmawr Leading daily meetings with the Estate Agency team Coaching the team to achieve KPIs Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings) Encourage your teams development and progression Strong focus on generating new and repeat business Developing and maintaining strong relationships with venders and buyers Liaising with prospective buyers and arranging property viewings in line with their needs Negotiating offers and agreeing sales Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies Essential Skills of a Branch Manager at Darlows Estate Agents in Brynmawr Full UK Driving Licence for a manual vehicle Minimum of 2 years experience within Estate Agency at a Senior Negotiator position a Property Valuer position or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers suppliers communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Estate Agency Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details We are currently conducting some interviews using video be eligible to proceed in our recruitment process you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) Well need evidence of your right to work in the UK in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career where you feel part of something bigger and where your excellent communication skills come into play every single day then the world of property sales and lettings could be for you. Equal Opportunities At Spicerhaart variety makes our Company DNA come to life. We love people and whats more we love the differences that make each person who they are we support you and encourage those differences to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race colour religion sex national origin sexual orientation age citizenship marital status disability or gender identity. If you have a disability or special need that requires accommodation please let our Talent Team know and we will be happy to assist to the best of our ability regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team Spicerhaart employees or any other company is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: Required Experience: Manager Key Skills Sales Experience,Time Management,Marketing,Customer Service,Communication skills,Computer Networking,Research Experience,Administrative Experience,Property Management,negotiation,Lead Generation,Contracts Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 22000 - 25000
Overview JointheUK'slargestindependentpropertygroupasaLettingsBranchManagerandtakeyourcareertonewheights! Ifyou'reanexperiencedlettingsprofessionalwithstrongknowledgeoftheEastLondonmarket,we'dlovetospeakwithyou.DiscoverwhyacareerwithhaartEstateAgents could be the exciting next step you've been looking for! Apply today or contact our recruitment team to arrange a confidential conversation about what a future with haart Estate Agents could look like for you. BenefitsofbeingaLettingsBranchManagerathaartEstateAgentsinLeytonstone Completeon-targetearningsof£50,000-£60,000 £22,000to£32,000basicsalary(dependentonexperience) £2,500foryourfirst3monthsofemployment,whilstyoubuildyourpipeline Uncappedcommissionscheme Elitebonusscheme ACompanyCar,oramonthlycarallowance Fulltimeworkinghours:8:30amto6pmMonday-Friday,and9am-5pmeveryotherSaturday YouradditionalbenefitsasaLettingsBranchManagerathaartEstateAgentsinLeytonstone 30daysannualleave(includesbankholidays ) EnrolmentattheSpicerhaartLearning&DevelopmentCentre Continuedtrainingasyougrowanddevelopwithinyourrole Fully-fundedtrainingcoursetohelpyouachieveanationallyrecognisedqualificationwithinthepropertyindustry,includingARLAmembership Careerprogressionopportunities,includingtheopportunityfortwopromotionsinyourfirst12monthsofemployment EmployeeAssistanceProgramme(24/7accesstoourconfidentialhelpline) Eyecare EmployeeReferralBonus CompanyPensionScheme Personal'TalkTime'withourCEOs OpportunitytoearnaplaceintheCEOExclusiveAchieversClub OpportunitytoearnaplaceontheplanefortheSpicerhaart2025IncentiveTriptoVietnam EligibilityforourannualblacktieElevateAwards,incategoriesrelatedtoyourrole HowyouwillmakeanimpactasaLettingsBranchManagerathaartEstateAgentsinLeytonstone LeadingdailymeetingswiththeLettingsteam CoachingtheteamtoachieveKPI's Monitoringandassessingindividualteammemberperformance(Includingbutnotlimitedtoconductingone-to-onemeetings) Encourageyourteamsdevelopmentandprogression Strongfocusongeneratingnewandrepeatbusiness DevelopingandmaintainingstrongrelationshipswithLandlordsandTenants LiaisingwithTenantsandarrangingpropertyviewingsinlinewiththeirneeds Negotiatingoffersandagreeingnewtenancies Ensuringthebusinessisrisk-averseandfollowingthehighestcompliancestandardsforallregulatorybodies. EssentialSkillsofaLettingsBranchManagerathaartEstateAgents FullUKDrivingLicenceforamanualvehicle Minimumof2years'experiencewithinresidentiallettingsataSeniorNegotiatorpositionorhigher Workswellwithotherstocreateateamspiritandanenjoyableworkingenvironment. Demonstratesanabilitytocommunicateeffectivelywithandcreatetrustingrelationshipswithcustomers,suppliers,communitiesandeachother Theabilitytocreateactionbusinessplansrelevanttoyourbranch Theabilitytomonitorandassessperformanceoflocalcompetitors AstrongunderstandingofcurrentlegislationrelatedtoResidentialLettings Abilitytomanagetimesensitiveandhighvolumeworkloads Areputationfordeliveringoutstandingcustomerservice Abilitytoworkunderowninitiative Goodtelephonemanner StrongITskills(BasicMicrosoftPackages) Attentiontodetail TheFinerDetails Wearecurrentlyconductingsomeinterviewsusingvideosoftware.Tobeeligibletoproceedinourrecruitmentprocess,youwillneed: FullUKDrivingLicence LegalentitlementtoliveandworkintheUK(inaccordancewiththeImmigrationAsylumandNationalityAct2006) We'llneedevidenceofyourrighttoworkintheUK,intheformof: Passport/BirthCertificate Wewillalsoneed ProofofAddress NationalInsurance DriversLicenceCheck Armed Forces Covenant Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Feb 04, 2026
Full time
Overview JointheUK'slargestindependentpropertygroupasaLettingsBranchManagerandtakeyourcareertonewheights! Ifyou'reanexperiencedlettingsprofessionalwithstrongknowledgeoftheEastLondonmarket,we'dlovetospeakwithyou.DiscoverwhyacareerwithhaartEstateAgents could be the exciting next step you've been looking for! Apply today or contact our recruitment team to arrange a confidential conversation about what a future with haart Estate Agents could look like for you. BenefitsofbeingaLettingsBranchManagerathaartEstateAgentsinLeytonstone Completeon-targetearningsof£50,000-£60,000 £22,000to£32,000basicsalary(dependentonexperience) £2,500foryourfirst3monthsofemployment,whilstyoubuildyourpipeline Uncappedcommissionscheme Elitebonusscheme ACompanyCar,oramonthlycarallowance Fulltimeworkinghours:8:30amto6pmMonday-Friday,and9am-5pmeveryotherSaturday YouradditionalbenefitsasaLettingsBranchManagerathaartEstateAgentsinLeytonstone 30daysannualleave(includesbankholidays ) EnrolmentattheSpicerhaartLearning&DevelopmentCentre Continuedtrainingasyougrowanddevelopwithinyourrole Fully-fundedtrainingcoursetohelpyouachieveanationallyrecognisedqualificationwithinthepropertyindustry,includingARLAmembership Careerprogressionopportunities,includingtheopportunityfortwopromotionsinyourfirst12monthsofemployment EmployeeAssistanceProgramme(24/7accesstoourconfidentialhelpline) Eyecare EmployeeReferralBonus CompanyPensionScheme Personal'TalkTime'withourCEOs OpportunitytoearnaplaceintheCEOExclusiveAchieversClub OpportunitytoearnaplaceontheplanefortheSpicerhaart2025IncentiveTriptoVietnam EligibilityforourannualblacktieElevateAwards,incategoriesrelatedtoyourrole HowyouwillmakeanimpactasaLettingsBranchManagerathaartEstateAgentsinLeytonstone LeadingdailymeetingswiththeLettingsteam CoachingtheteamtoachieveKPI's Monitoringandassessingindividualteammemberperformance(Includingbutnotlimitedtoconductingone-to-onemeetings) Encourageyourteamsdevelopmentandprogression Strongfocusongeneratingnewandrepeatbusiness DevelopingandmaintainingstrongrelationshipswithLandlordsandTenants LiaisingwithTenantsandarrangingpropertyviewingsinlinewiththeirneeds Negotiatingoffersandagreeingnewtenancies Ensuringthebusinessisrisk-averseandfollowingthehighestcompliancestandardsforallregulatorybodies. EssentialSkillsofaLettingsBranchManagerathaartEstateAgents FullUKDrivingLicenceforamanualvehicle Minimumof2years'experiencewithinresidentiallettingsataSeniorNegotiatorpositionorhigher Workswellwithotherstocreateateamspiritandanenjoyableworkingenvironment. Demonstratesanabilitytocommunicateeffectivelywithandcreatetrustingrelationshipswithcustomers,suppliers,communitiesandeachother Theabilitytocreateactionbusinessplansrelevanttoyourbranch Theabilitytomonitorandassessperformanceoflocalcompetitors AstrongunderstandingofcurrentlegislationrelatedtoResidentialLettings Abilitytomanagetimesensitiveandhighvolumeworkloads Areputationfordeliveringoutstandingcustomerservice Abilitytoworkunderowninitiative Goodtelephonemanner StrongITskills(BasicMicrosoftPackages) Attentiontodetail TheFinerDetails Wearecurrentlyconductingsomeinterviewsusingvideosoftware.Tobeeligibletoproceedinourrecruitmentprocess,youwillneed: FullUKDrivingLicence LegalentitlementtoliveandworkintheUK(inaccordancewiththeImmigrationAsylumandNationalityAct2006) We'llneedevidenceofyourrighttoworkintheUK,intheformof: Passport/BirthCertificate Wewillalsoneed ProofofAddress NationalInsurance DriversLicenceCheck Armed Forces Covenant Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Nurtur Ltd are looking for a Customer Success Manager for one of its nurtur. tech brands Nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents. Using both our unique bespoke software and cleverly designed strategic marketing packages, we generate, and nurture leads for our clients to capitalise and expand their market share. The opportunity We're looking for a Customer Success Manager to join us full-time. As a Customer Success Manager, you will be responsible for the retention and growth of our customers across out brands. Joining a fast-growing company at the forefront of digital marketing. Your focus will be to build relationships with our customers through delivering excellent customer success, training, and guiding your customers to deliver strong marketing and business strategies that will generate maximum Return on Investment (ROI) for our clients and help us to continually exceed our retention objectives. About you: You'll have at least three years of Customer Service/ Account Management experience. You'll have a self-starter mentality with the ability to proactively get on with work. You'll be a creative thinker, able to come up with innovative new ideas and solutions to deliver success to your customers. You'll be a confident and clear communicator with excellent writing and presentation skills. You'll be comfortable expressing yourself via email, social media, video conference, webinars, or in-person. You'll have a strong knowledge of digital marketing and the value it brings to businesses. You'll have excellent organisational and follow-up skills. You'll possess excellent problem-solving skills: you'll be able to adapt to any situation and propose clear logical solutions. You'll have an upbeat and proactive attitude with a passion for helping others succeed. You'll be able to multi-task, prioritise and manage your time effectively. Ensuring that client expectations are managed effectively by providing realistic timelines and deliverables. Proactively identifying future needs and requirements of clients to provide timely solutions and support. Roles and responsibilities: Owning the support, adoption, and expansions of your allocated customers across our brands. Act as the main point of contact for your customers. Handle upselling and renewal enquiries for your customers. Deliver monthly strategy and business reviews to demonstrate ROI to customers. Regularly engage with your customers on social media and stay on their radar. Act as an escalation liaison between the customer, our Support Team, and Product Teams to help resolve technical issues blocking product adoption or usage. Develop a deep understanding of individual customer objectives and how our product can facilitate these for them. Be always a brand ambassador and build our company brand with each interaction. This will be based out of our Nurtur building in Little Eaton which is a beautiful village on the outskirts of Derby. It's a great location with free on-site parking and plenty of local amenities. Working hours are 9 am - 5.30 pm Monday to Friday so you'll have the weekends to relax and recharge. Hybrid working will be available after probation period is passed. The successful applicant will receive and have access too: 25 days holiday plus the 8 bank holidays Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc. Out now: Download your free 2026 Marketing Playbook for Estate Agents
Feb 04, 2026
Full time
Nurtur Ltd are looking for a Customer Success Manager for one of its nurtur. tech brands Nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents. Using both our unique bespoke software and cleverly designed strategic marketing packages, we generate, and nurture leads for our clients to capitalise and expand their market share. The opportunity We're looking for a Customer Success Manager to join us full-time. As a Customer Success Manager, you will be responsible for the retention and growth of our customers across out brands. Joining a fast-growing company at the forefront of digital marketing. Your focus will be to build relationships with our customers through delivering excellent customer success, training, and guiding your customers to deliver strong marketing and business strategies that will generate maximum Return on Investment (ROI) for our clients and help us to continually exceed our retention objectives. About you: You'll have at least three years of Customer Service/ Account Management experience. You'll have a self-starter mentality with the ability to proactively get on with work. You'll be a creative thinker, able to come up with innovative new ideas and solutions to deliver success to your customers. You'll be a confident and clear communicator with excellent writing and presentation skills. You'll be comfortable expressing yourself via email, social media, video conference, webinars, or in-person. You'll have a strong knowledge of digital marketing and the value it brings to businesses. You'll have excellent organisational and follow-up skills. You'll possess excellent problem-solving skills: you'll be able to adapt to any situation and propose clear logical solutions. You'll have an upbeat and proactive attitude with a passion for helping others succeed. You'll be able to multi-task, prioritise and manage your time effectively. Ensuring that client expectations are managed effectively by providing realistic timelines and deliverables. Proactively identifying future needs and requirements of clients to provide timely solutions and support. Roles and responsibilities: Owning the support, adoption, and expansions of your allocated customers across our brands. Act as the main point of contact for your customers. Handle upselling and renewal enquiries for your customers. Deliver monthly strategy and business reviews to demonstrate ROI to customers. Regularly engage with your customers on social media and stay on their radar. Act as an escalation liaison between the customer, our Support Team, and Product Teams to help resolve technical issues blocking product adoption or usage. Develop a deep understanding of individual customer objectives and how our product can facilitate these for them. Be always a brand ambassador and build our company brand with each interaction. This will be based out of our Nurtur building in Little Eaton which is a beautiful village on the outskirts of Derby. It's a great location with free on-site parking and plenty of local amenities. Working hours are 9 am - 5.30 pm Monday to Friday so you'll have the weekends to relax and recharge. Hybrid working will be available after probation period is passed. The successful applicant will receive and have access too: 25 days holiday plus the 8 bank holidays Health Shield cash plan to recoup the cost of services such as dentistry, opticians etc. Out now: Download your free 2026 Marketing Playbook for Estate Agents
A growing digital marketing company in the UK is seeking a Customer Success Manager to enhance client relationships and drive customer success. The role involves managing customer engagements, ensuring highest ROI, and acting as the main point of contact. Ideal candidates will have a solid background in customer service and digital marketing, strong communication skills, and a proactive approach. This position offers a full-time schedule with hybrid working options after probation.
Feb 04, 2026
Full time
A growing digital marketing company in the UK is seeking a Customer Success Manager to enhance client relationships and drive customer success. The role involves managing customer engagements, ensuring highest ROI, and acting as the main point of contact. Ideal candidates will have a solid background in customer service and digital marketing, strong communication skills, and a proactive approach. This position offers a full-time schedule with hybrid working options after probation.
A large Housing Association is looking for a number Property Management Executives on a temporary basis for approximately 3 months in West London Key responsibilities are as follows As a Property Management Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress. Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do Hourly rate PAYE 20.84 and 27.56 Umbrella Essential Requirements Ideally looking for someone who has worked in property management Excellent interpersonal skills and able to pick things up quickly Excellent on Word & Excel Must be immediately available or on short notice Able to work in West London
Feb 04, 2026
Seasonal
A large Housing Association is looking for a number Property Management Executives on a temporary basis for approximately 3 months in West London Key responsibilities are as follows As a Property Management Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress. Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do Hourly rate PAYE 20.84 and 27.56 Umbrella Essential Requirements Ideally looking for someone who has worked in property management Excellent interpersonal skills and able to pick things up quickly Excellent on Word & Excel Must be immediately available or on short notice Able to work in West London
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress. Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do Hourly rate PAYE 20.84 and 27.56 Umbrella Essential Requirements Ideally looking for someone with a good consistent background in Customer Services, a housing background would be advantageous Excellent interpersonal skills and able to pick things up quickly Excellent on Word & Excel Must be immediately available or on short notice
Feb 04, 2026
Seasonal
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress. Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met. However, you will retain responsibility when other people are involved, making sure that they do what they agree to do Hourly rate PAYE 20.84 and 27.56 Umbrella Essential Requirements Ideally looking for someone with a good consistent background in Customer Services, a housing background would be advantageous Excellent interpersonal skills and able to pick things up quickly Excellent on Word & Excel Must be immediately available or on short notice
Senior Property Manager Location: Birmingham, B15 - Hybrid + Travel Salary: £57,433 per annum Hours: 35 hours per week Contract: Permanent Shape the future of third-party housing management at Midland Heart. Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We're creating a new specialist role to strengthen oversight of our third-party managed portfolio, with laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate. This role will suit a commercially minded property professional who enjoys operating as the intelligent client setting expectations, challenging delivery and holding partners to account. Why this role is different This isn't a business-as-usual housing management role. As our Senior Property Manager (known internally as Third Party Agency Manager), you'll: Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000 2,500 residential and commercial properties dispersed over the East and West Midlands. Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third-party performance against contracts and driving continuous improvement. Lead and develop a newly formed specialist team. Ensure Tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in Tenant Satisfaction Measures. Our ideal candidate? We're seeking a property management professional who can balance strong commercial oversight with a tenant-first mindset. Your application will demonstrate: ATPI (Associate of The Property Institute) Qualified or demonstrable experience of private property management. Proven experience of all matters relating to private residential and/or commercial leasehold management including its legislative context and policy framework. Experience of leading, managing and developing a geographically dispersed operational team. Commercial acumen, with experience managing budgets and delivering value for money. A track record of improving services and customer satisfaction. The confidence to challenge, influence and make evidence-based decisions, whilst maintaining effective, professional relationships. As a Smart Working organisation, you can expect to work from a Midland Heart site 3 days a week, with 2 days working remotely from home. To successfully deliver this role, you must be willing and able to travel across a dispersed portfolio to meet with your team, Contractors, Managing Agents and to attend AGMs. Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times). Closing Date: Thursday 15 January 2026 Assessments for the role are planned to take place in January 26 at our Birmingham, Bath Row office. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit your CV and Cover Letter which show us that you have what it takes to make a success of the role. We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role. No agencies please.
Feb 03, 2026
Full time
Senior Property Manager Location: Birmingham, B15 - Hybrid + Travel Salary: £57,433 per annum Hours: 35 hours per week Contract: Permanent Shape the future of third-party housing management at Midland Heart. Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We're creating a new specialist role to strengthen oversight of our third-party managed portfolio, with laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate. This role will suit a commercially minded property professional who enjoys operating as the intelligent client setting expectations, challenging delivery and holding partners to account. Why this role is different This isn't a business-as-usual housing management role. As our Senior Property Manager (known internally as Third Party Agency Manager), you'll: Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000 2,500 residential and commercial properties dispersed over the East and West Midlands. Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third-party performance against contracts and driving continuous improvement. Lead and develop a newly formed specialist team. Ensure Tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in Tenant Satisfaction Measures. Our ideal candidate? We're seeking a property management professional who can balance strong commercial oversight with a tenant-first mindset. Your application will demonstrate: ATPI (Associate of The Property Institute) Qualified or demonstrable experience of private property management. Proven experience of all matters relating to private residential and/or commercial leasehold management including its legislative context and policy framework. Experience of leading, managing and developing a geographically dispersed operational team. Commercial acumen, with experience managing budgets and delivering value for money. A track record of improving services and customer satisfaction. The confidence to challenge, influence and make evidence-based decisions, whilst maintaining effective, professional relationships. As a Smart Working organisation, you can expect to work from a Midland Heart site 3 days a week, with 2 days working remotely from home. To successfully deliver this role, you must be willing and able to travel across a dispersed portfolio to meet with your team, Contractors, Managing Agents and to attend AGMs. Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times). Closing Date: Thursday 15 January 2026 Assessments for the role are planned to take place in January 26 at our Birmingham, Bath Row office. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit your CV and Cover Letter which show us that you have what it takes to make a success of the role. We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role. No agencies please.
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Feb 03, 2026
Full time
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Property Manager Offered with flexible working hours options of either 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. We are looking for an experienced Property Manager who will be part of a team of Property Managers jointly managing a portfolio of 300 properties. Tenancy check in and check out inspections along with property inspections are outsourced so this is an office based position. Property Manager You will work for a supportive company that encourages personal development and looks to support your career in the property industry. Property Manager Managing maintenance issues reporting back to both the landlord and tenant. Co-ordinating contractor diaries and ensuring reported maintenance issues are attended to and remedied in a timely fashion. Obtain maintenance quotes where necessary. Authorise invoices and utility bills. Deal with all landlord and tenant correspondence. Send out check out reports and negotiate deposit returns. Deal with initial complaints at early stages, where appropriate and able. Referral of sales leads. Property Manager A problem solver and someone who can diagnose basic repairs so as not to waste time/ Excellent telephone manner. Good listening and communication skills. Ability to problem solve and diffuse situations. Professional approach to customer service. Strong time management skills. Working knowledge of Microsoft products, Word, Excel, Teams. Can-do attitude. Property Manager Basic salary £30,000 to £32,000. Options of working from 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Feb 03, 2026
Full time
Property Manager Offered with flexible working hours options of either 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. We are looking for an experienced Property Manager who will be part of a team of Property Managers jointly managing a portfolio of 300 properties. Tenancy check in and check out inspections along with property inspections are outsourced so this is an office based position. Property Manager You will work for a supportive company that encourages personal development and looks to support your career in the property industry. Property Manager Managing maintenance issues reporting back to both the landlord and tenant. Co-ordinating contractor diaries and ensuring reported maintenance issues are attended to and remedied in a timely fashion. Obtain maintenance quotes where necessary. Authorise invoices and utility bills. Deal with all landlord and tenant correspondence. Send out check out reports and negotiate deposit returns. Deal with initial complaints at early stages, where appropriate and able. Referral of sales leads. Property Manager A problem solver and someone who can diagnose basic repairs so as not to waste time/ Excellent telephone manner. Good listening and communication skills. Ability to problem solve and diffuse situations. Professional approach to customer service. Strong time management skills. Working knowledge of Microsoft products, Word, Excel, Teams. Can-do attitude. Property Manager Basic salary £30,000 to £32,000. Options of working from 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Property Manager Offered with flexible working hours options of either 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. We are looking for an experienced Property Manager who will be part of a team of Property Managers jointly managing a portfolio of 300 properties. Tenancy check in and check out inspections along with property inspections are outsourced so this is an office based position. Property Manager You will work for a supportive company that encourages personal development and looks to support your career in the property industry. Property Manager Managing maintenance issues reporting back to both the landlord and tenant. Co-ordinating contractor diaries and ensuring reported maintenance issues are attended to and remedied in a timely fashion. Obtain maintenance quotes where necessary. Authorise invoices and utility bills. Deal with all landlord and tenant correspondence. Send out check out reports and negotiate deposit returns. Deal with initial complaints at early stages, where appropriate and able. Referral of sales leads. Property Manager A problem solver and someone who can diagnose basic repairs so as not to waste time/ Excellent telephone manner. Good listening and communication skills. Ability to problem solve and diffuse situations. Professional approach to customer service. Strong time management skills. Working knowledge of Microsoft products, Word, Excel, Teams. Can-do attitude. Property Manager Basic salary £30,000 to £32,000. Options of working from 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Feb 03, 2026
Full time
Property Manager Offered with flexible working hours options of either 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. We are looking for an experienced Property Manager who will be part of a team of Property Managers jointly managing a portfolio of 300 properties. Tenancy check in and check out inspections along with property inspections are outsourced so this is an office based position. Property Manager You will work for a supportive company that encourages personal development and looks to support your career in the property industry. Property Manager Managing maintenance issues reporting back to both the landlord and tenant. Co-ordinating contractor diaries and ensuring reported maintenance issues are attended to and remedied in a timely fashion. Obtain maintenance quotes where necessary. Authorise invoices and utility bills. Deal with all landlord and tenant correspondence. Send out check out reports and negotiate deposit returns. Deal with initial complaints at early stages, where appropriate and able. Referral of sales leads. Property Manager A problem solver and someone who can diagnose basic repairs so as not to waste time/ Excellent telephone manner. Good listening and communication skills. Ability to problem solve and diffuse situations. Professional approach to customer service. Strong time management skills. Working knowledge of Microsoft products, Word, Excel, Teams. Can-do attitude. Property Manager Basic salary £30,000 to £32,000. Options of working from 9.00am to 5.30pm or 10.00am to 6.00pm Monday to Friday. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Manchester (Hybrid, up to 3 days WFH) Up to £33k (OTE up to £40k) Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world class technology. As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we're investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group. Over the past five years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long term value across Street Group's ecosystem of products. You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system, and the chance to make a genuine impact as we scale the business. A bit about you You'll have a background in Customer Success You are passionate about providing an excellent customer experience You have excellent written and verbal communication skills (fluency in written and spoken English) You're a dependable, motivated, self starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth You're highly organised with exceptional attention to detail Here's what you can expect to be working on as a Customer Success Manager at Street Group Immersing yourself in the company and building knowledge of our evolving product Ensuring feedback flows from Customer Success to the relevant business and product teams Supporting our clients to achieve great results with Street.co.uk; from onboarding new clients to proactively ensuring existing clients are getting the most out of the software Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers Implementing creative solutions to proactively resolve potential issues for customers Providing exceptional technical support via phone and email to Street clients Upselling additional products to existing clients Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application! Who are Street Group? We're an award winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone. Back in 2015, our co Founder, Tom Staff, spent his evenings building Spectre v1.0. He'd seen first hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on demand' needs of customers and their busy lifestyles. Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent's job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK. Hybrid working - you can work from home up to 3 days per week ️ Guilt Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development Your birthday on us - we pay, you stay away 'Give something back' - 2 paid days volunteering on us Enhanced maternity, paternity & adoption pay Mental health & well being support via Health Assured Regular well being initiatives Flexible working hours Public transport season ticket loans Paid menopause leave Holiday buying scheme Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day A chance to work on cutting edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off sites, events and happy hours Cycle to work scheme Electric car salary sacrifice scheme Feel good about sustainability - we're a climate positive company! Up to £33,000 plus commission, with an estimated OTE of £40k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Interview Process 3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager Interview > Final interview and presentation. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know! We're a stellar team of experts spanning all facets of product, engineering, data, commercial and talent. With a suite of innovative products, we're leading the charge of modern estate agency and moving real estate into a new age pairing UK agents with tomorrow's technology.
Feb 03, 2026
Full time
Manchester (Hybrid, up to 3 days WFH) Up to £33k (OTE up to £40k) Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world class technology. As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we're investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group. Over the past five years, we've been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long term value across Street Group's ecosystem of products. You will have the autonomy of planning your diary and workshops whilst making sure you are constantly going above and beyond for our customers in helping them find their way around the system, and the chance to make a genuine impact as we scale the business. A bit about you You'll have a background in Customer Success You are passionate about providing an excellent customer experience You have excellent written and verbal communication skills (fluency in written and spoken English) You're a dependable, motivated, self starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth You're highly organised with exceptional attention to detail Here's what you can expect to be working on as a Customer Success Manager at Street Group Immersing yourself in the company and building knowledge of our evolving product Ensuring feedback flows from Customer Success to the relevant business and product teams Supporting our clients to achieve great results with Street.co.uk; from onboarding new clients to proactively ensuring existing clients are getting the most out of the software Collaborating with the sales and technology team members to design and implement new product features that reflect the voice of our customers Implementing creative solutions to proactively resolve potential issues for customers Providing exceptional technical support via phone and email to Street clients Upselling additional products to existing clients Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application! Who are Street Group? We're an award winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone. Back in 2015, our co Founder, Tom Staff, spent his evenings building Spectre v1.0. He'd seen first hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award winning, instruction generation tool, generating an average return on investment for them of over 3000%. Street.co.uk then launched back in 2020 and serves as our game changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on demand' needs of customers and their busy lifestyles. Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent's job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK. Hybrid working - you can work from home up to 3 days per week ️ Guilt Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Joining a culture that supports your development and encourages growth £500 yearly L&D budget for your career development Your birthday on us - we pay, you stay away 'Give something back' - 2 paid days volunteering on us Enhanced maternity, paternity & adoption pay Mental health & well being support via Health Assured Regular well being initiatives Flexible working hours Public transport season ticket loans Paid menopause leave Holiday buying scheme Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day A chance to work on cutting edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off sites, events and happy hours Cycle to work scheme Electric car salary sacrifice scheme Feel good about sustainability - we're a climate positive company! Up to £33,000 plus commission, with an estimated OTE of £40k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Interview Process 3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager Interview > Final interview and presentation. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know! We're a stellar team of experts spanning all facets of product, engineering, data, commercial and talent. With a suite of innovative products, we're leading the charge of modern estate agency and moving real estate into a new age pairing UK agents with tomorrow's technology.
Lead Property Management Officer Islington Temporary Full Time Summary An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance. THE ROLE As Lead Property Management Officer, you will coordinate and oversee property management services delivered by third-party managing agents, ensuring high standards of compliance, financial control, and customer service across leasehold and shared ownership homes. Lead and manage relationships with external managing agents across the portfolio Scrutinise service charge, ground rent, reserve fund invoices and third-party budgets Oversee Section 20 consultation processes and monitor major works projects Act as the main point of contact for leaseholders and shared owners, providing clear advice on leases and responsibilities Support finance teams with year-end accounts, balancing charges, and statutory notices Maintain accurate leasehold, service charge, and major works records and databases Investigate and resolve complex complaints, including liaison with the Housing Ombudsman and First-Tier Tribunal cases THE CANDIDATE The successful candidate will have previous experience in a similar leasehold or property management role within a Housing Association, local authority, or managing agent environment. Strong knowledge of leasehold and shared ownership housing management Proven experience managing service charges, budgets, and financial queries Sound understanding of housing law, compliance, and Section 20 processes Experience working with managing agents, contractors, and internal compliance teams Confident communicator with the ability to handle complex resident and stakeholder issues THE CONTRACT Working Hours: 35 hours per week Length of Contract: 3 months, potential for temp-perm Rate: The pay range for the role is 29.85 to 31.18 per hour LTD company rate. The PAYE equivalent is 25.45 to 26.58 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
Feb 03, 2026
Contractor
Lead Property Management Officer Islington Temporary Full Time Summary An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance. THE ROLE As Lead Property Management Officer, you will coordinate and oversee property management services delivered by third-party managing agents, ensuring high standards of compliance, financial control, and customer service across leasehold and shared ownership homes. Lead and manage relationships with external managing agents across the portfolio Scrutinise service charge, ground rent, reserve fund invoices and third-party budgets Oversee Section 20 consultation processes and monitor major works projects Act as the main point of contact for leaseholders and shared owners, providing clear advice on leases and responsibilities Support finance teams with year-end accounts, balancing charges, and statutory notices Maintain accurate leasehold, service charge, and major works records and databases Investigate and resolve complex complaints, including liaison with the Housing Ombudsman and First-Tier Tribunal cases THE CANDIDATE The successful candidate will have previous experience in a similar leasehold or property management role within a Housing Association, local authority, or managing agent environment. Strong knowledge of leasehold and shared ownership housing management Proven experience managing service charges, budgets, and financial queries Sound understanding of housing law, compliance, and Section 20 processes Experience working with managing agents, contractors, and internal compliance teams Confident communicator with the ability to handle complex resident and stakeholder issues THE CONTRACT Working Hours: 35 hours per week Length of Contract: 3 months, potential for temp-perm Rate: The pay range for the role is 29.85 to 31.18 per hour LTD company rate. The PAYE equivalent is 25.45 to 26.58 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
Overview Ready to take your estate agency career to the next level? As Branch Manager at haart Greenford, you'll be at the heart of a thriving, high-performing team-driving results, nurturing talent, and shaping the success of your branch. If you're a confident estate agency professional with a passion for people and performance-your next big move starts here. Benefits of being a Branch Partner at haart Estate Agents in Greenford £60,000 per year, complete on-target earnings £30,000 to £32,500 basic salary, dependent on experience Six months of supplementary payments to support you whilst you build your pipeline Uncapped commission scheme A Company Car, or a monthly Car Allowance Career progression opportunities Our new company-wide Elevate incentive program Employee Assistance Programme Main Responsibilities of a Branch Partner at haart Estate Agents in Greenford Driving growth and market share at all times Delivering a service that creates 'Raving Fans' Overseeing and participating in all aspects of the sales process. Promote their offices within the local community Support and promote the maximisation of referrals across businesses Measure results and report on KPIs and budget performance, driving sales to maximise market share Build, manage and lead an effective branch team Influence a result through effective team management, action planning and delivery of the plan Analyse and problem solve issues with team and senior managers to drive deal value, market share and results Create a positive and proactive working environment within their branches Represent and promote the company's core beliefs Be open, honest, and act with integrity at all times Ensure Health & Safety of all colleagues and all reporting is carried out in compliance with legislation and company policies and procedures Essential Skills of a Branch Partner at haart Estate Agents in Greenford Full UK Driving Licence for a manual vehicle Minimum of 2 years' experience within Estate Agency at a Senior Negotiator position, a Property Valuer position, or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Estate Agency Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Feb 03, 2026
Full time
Overview Ready to take your estate agency career to the next level? As Branch Manager at haart Greenford, you'll be at the heart of a thriving, high-performing team-driving results, nurturing talent, and shaping the success of your branch. If you're a confident estate agency professional with a passion for people and performance-your next big move starts here. Benefits of being a Branch Partner at haart Estate Agents in Greenford £60,000 per year, complete on-target earnings £30,000 to £32,500 basic salary, dependent on experience Six months of supplementary payments to support you whilst you build your pipeline Uncapped commission scheme A Company Car, or a monthly Car Allowance Career progression opportunities Our new company-wide Elevate incentive program Employee Assistance Programme Main Responsibilities of a Branch Partner at haart Estate Agents in Greenford Driving growth and market share at all times Delivering a service that creates 'Raving Fans' Overseeing and participating in all aspects of the sales process. Promote their offices within the local community Support and promote the maximisation of referrals across businesses Measure results and report on KPIs and budget performance, driving sales to maximise market share Build, manage and lead an effective branch team Influence a result through effective team management, action planning and delivery of the plan Analyse and problem solve issues with team and senior managers to drive deal value, market share and results Create a positive and proactive working environment within their branches Represent and promote the company's core beliefs Be open, honest, and act with integrity at all times Ensure Health & Safety of all colleagues and all reporting is carried out in compliance with legislation and company policies and procedures Essential Skills of a Branch Partner at haart Estate Agents in Greenford Full UK Driving Licence for a manual vehicle Minimum of 2 years' experience within Estate Agency at a Senior Negotiator position, a Property Valuer position, or higher Works well with others to create a team spirit and an enjoyable working environment. Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other The ability to create and action business plans relevant to your branch The ability to monitor and assess performance of local competitors A strong understanding of current legislation related to Estate Agency Ability to manage time sensitive and high volume workloads A reputation for delivering outstanding customer service Ability to work under own initiative Good telephone manner Strong IT skills (Basic Microsoft Packages) Attention to detail The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
