Senior Sales Negotiator Telford Basic salary 26,000 to 30,000 Plus uncapped bonus scheme Long term career opportunities for progression Our client is an established independent estate agents currently recruiting for an experienced Senior Sales Negotiator to provide support to other negotiators and the Branch Manager at their busy branch in Telford We would also be interested with applications from sales negotiators looking to move up the ladder to a more senior negotiating role We are looking for a professional successful property sales professional with a proven track record in residential sales As a Senior Sales Negotiator you will also demonstrate enthusiasm, determination, self-motivation and a commitment to succeed in a challenging fast paced targeted environment Individuals will also need to be able to demonstrate strong communication, negotiation and presentation skills alongside the ability to effectively manage and prioritise workloads to meet targets and deadlines Main duties include: Organising and carrying out residential property valuations Registering potential purchasers and identify houses that suit their requirements Arranging and conducting property viewings Liaising with all parties to ensure a sale is agreed between vendors and purchasers Achieving individual, team targets and overall branch objectives to deadlines Effectively handling enquiries and queries both over the telephone and in branch Ensuring all parties are kept up to date through the sales process to completion Communicating with clients at all levels and delivering first class customer service Flexible, always going the extra mile to ensure clients always receive a positive experience Remaining compliant following current legislations and company processes at all times Working outside of normal office hours as and when necessary PLEASE NOTE Successful candidates MUST have experience as a Sales Negotiator within a High Street Estate Agents If you are looking for an autonomous sales role with clear career progression we would like to talk to you now In the first instance contact Anita or Jodie, in complete confidence, at Career Studio on (phone number removed) anytime up until 6pm
Feb 10, 2026
Full time
Senior Sales Negotiator Telford Basic salary 26,000 to 30,000 Plus uncapped bonus scheme Long term career opportunities for progression Our client is an established independent estate agents currently recruiting for an experienced Senior Sales Negotiator to provide support to other negotiators and the Branch Manager at their busy branch in Telford We would also be interested with applications from sales negotiators looking to move up the ladder to a more senior negotiating role We are looking for a professional successful property sales professional with a proven track record in residential sales As a Senior Sales Negotiator you will also demonstrate enthusiasm, determination, self-motivation and a commitment to succeed in a challenging fast paced targeted environment Individuals will also need to be able to demonstrate strong communication, negotiation and presentation skills alongside the ability to effectively manage and prioritise workloads to meet targets and deadlines Main duties include: Organising and carrying out residential property valuations Registering potential purchasers and identify houses that suit their requirements Arranging and conducting property viewings Liaising with all parties to ensure a sale is agreed between vendors and purchasers Achieving individual, team targets and overall branch objectives to deadlines Effectively handling enquiries and queries both over the telephone and in branch Ensuring all parties are kept up to date through the sales process to completion Communicating with clients at all levels and delivering first class customer service Flexible, always going the extra mile to ensure clients always receive a positive experience Remaining compliant following current legislations and company processes at all times Working outside of normal office hours as and when necessary PLEASE NOTE Successful candidates MUST have experience as a Sales Negotiator within a High Street Estate Agents If you are looking for an autonomous sales role with clear career progression we would like to talk to you now In the first instance contact Anita or Jodie, in complete confidence, at Career Studio on (phone number removed) anytime up until 6pm
Property Administrator Self employed/employed position available hourly rate circa £15 £17 dependent on skills and experience + bonus opportunity Based in Yorkshire or surrounding areas - Quarterly in-person meetings required UK driving licence desirable Part time - approx. 20 hours per week (4 hours per day across 5 days) One Estate Agents (part of the One Financial group) is a modern, online-based estate and lettings agency providing property services to landlords and tenants across the UK. The business combines a digital-first approach with practical, hands-on property management, delivering a responsive and professional service to its clients. Due to continued growth, we are looking for a Property Administrator to support the day-to-day running of the letting s operation. The role This is a central role within the business and will involve managing communication between landlords, tenants and contractors, coordinating maintenance issues and ensuring properties are administered correctly throughout the full tenancy lifecycle. You will play an important part in maintaining service standards and ensuring that queries are handled efficiently and professionally. The role is well suited to someone who is organised, confident communicating with a range of people and comfortable taking responsibility for managing ongoing tasks. Key responsibilities but not limited to: Acting as the main point of contact for landlords and tenants on day-to-day matters Managing maintenance requests and coordinating contractors to ensure issues are resolved promptly Logging, tracking and following up repairs and property-related concerns Handling tenancy documentation, renewals and record keeping Responding to enquiries via phone, email and online platforms Supporting the marketing of available properties, including listings and enquiries Arranging and attending occasional property viewings when required Ensuring accurate records are maintained across internal systems Delivering a consistent, professional and reliable service at all times The successful candidate will demonstrate: Previous experience within property, lettings or a related environment, desirable but not essential Strong communication and customer service skills Excellent organisational ability and attention to detail Confidence managing multiple tasks and competing priorities Ability to work autonomously with limited supervision A calm and professional approach when dealing with issues or complaints Competence using property management systems and online platforms (Apex27 experience desirable) This role would suit someone who enjoys responsibility, organisation and being closely involved in the day-to-day operation of a property business, playing a key role in keeping everything running smoothly. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 09, 2026
Full time
Property Administrator Self employed/employed position available hourly rate circa £15 £17 dependent on skills and experience + bonus opportunity Based in Yorkshire or surrounding areas - Quarterly in-person meetings required UK driving licence desirable Part time - approx. 20 hours per week (4 hours per day across 5 days) One Estate Agents (part of the One Financial group) is a modern, online-based estate and lettings agency providing property services to landlords and tenants across the UK. The business combines a digital-first approach with practical, hands-on property management, delivering a responsive and professional service to its clients. Due to continued growth, we are looking for a Property Administrator to support the day-to-day running of the letting s operation. The role This is a central role within the business and will involve managing communication between landlords, tenants and contractors, coordinating maintenance issues and ensuring properties are administered correctly throughout the full tenancy lifecycle. You will play an important part in maintaining service standards and ensuring that queries are handled efficiently and professionally. The role is well suited to someone who is organised, confident communicating with a range of people and comfortable taking responsibility for managing ongoing tasks. Key responsibilities but not limited to: Acting as the main point of contact for landlords and tenants on day-to-day matters Managing maintenance requests and coordinating contractors to ensure issues are resolved promptly Logging, tracking and following up repairs and property-related concerns Handling tenancy documentation, renewals and record keeping Responding to enquiries via phone, email and online platforms Supporting the marketing of available properties, including listings and enquiries Arranging and attending occasional property viewings when required Ensuring accurate records are maintained across internal systems Delivering a consistent, professional and reliable service at all times The successful candidate will demonstrate: Previous experience within property, lettings or a related environment, desirable but not essential Strong communication and customer service skills Excellent organisational ability and attention to detail Confidence managing multiple tasks and competing priorities Ability to work autonomously with limited supervision A calm and professional approach when dealing with issues or complaints Competence using property management systems and online platforms (Apex27 experience desirable) This role would suit someone who enjoys responsibility, organisation and being closely involved in the day-to-day operation of a property business, playing a key role in keeping everything running smoothly. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Property Administrator Self employed/employed position available - hourly rate circa £15 - £17 dependent on skills and experience + bonus opportunity Based in Yorkshire or surrounding areas - Quarterly in-person meetings required - UK driving licence desirable Part time - approx. 20 hours per week (4 hours per day across 5 days) One Estate Agents (part of the One Financial group) is a modern, online-based estate and lettings agency providing property services to landlords and tenants across the UK. The business combines a digital-first approach with practical, hands-on property management, delivering a responsive and professional service to its clients. Due to continued growth, we are looking for a Property Administrator to support the day-to-day running of the letting's operation. The role This is a central role within the business and will involve managing communication between landlords, tenants and contractors, coordinating maintenance issues and ensuring properties are administered correctly throughout the full tenancy lifecycle. You will play an important part in maintaining service standards and ensuring that queries are handled efficiently and professionally. The role is well suited to someone who is organised, confident communicating with a range of people and comfortable taking responsibility for managing ongoing tasks. Key responsibilities but not limited to: Acting as the main point of contact for landlords and tenants on day-to-day matters Managing maintenance requests and coordinating contractors to ensure issues are resolved promptly Logging, tracking and following up repairs and property-related concerns Handling tenancy documentation, renewals and record keeping Responding to enquiries via phone, email and online platforms Supporting the marketing of available properties, including listings and enquiries Arranging and attending occasional property viewings when required Ensuring accurate records are maintained across internal systems Delivering a consistent, professional and reliable service at all times The successful candidate will demonstrate: Previous experience within property, lettings or a related environment, desirable but not essential Strong communication and customer service skills Excellent organisational ability and attention to detail Confidence managing multiple tasks and competing priorities Ability to work autonomously with limited supervision A calm and professional approach when dealing with issues or complaints Competence using property management systems and online platforms - (Apex27 experience desirable) This role would suit someone who enjoys responsibility, organisation and being closely involved in the day-to-day operation of a property business, playing a key role in keeping everything running smoothly. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 09, 2026
Full time
Property Administrator Self employed/employed position available - hourly rate circa £15 - £17 dependent on skills and experience + bonus opportunity Based in Yorkshire or surrounding areas - Quarterly in-person meetings required - UK driving licence desirable Part time - approx. 20 hours per week (4 hours per day across 5 days) One Estate Agents (part of the One Financial group) is a modern, online-based estate and lettings agency providing property services to landlords and tenants across the UK. The business combines a digital-first approach with practical, hands-on property management, delivering a responsive and professional service to its clients. Due to continued growth, we are looking for a Property Administrator to support the day-to-day running of the letting's operation. The role This is a central role within the business and will involve managing communication between landlords, tenants and contractors, coordinating maintenance issues and ensuring properties are administered correctly throughout the full tenancy lifecycle. You will play an important part in maintaining service standards and ensuring that queries are handled efficiently and professionally. The role is well suited to someone who is organised, confident communicating with a range of people and comfortable taking responsibility for managing ongoing tasks. Key responsibilities but not limited to: Acting as the main point of contact for landlords and tenants on day-to-day matters Managing maintenance requests and coordinating contractors to ensure issues are resolved promptly Logging, tracking and following up repairs and property-related concerns Handling tenancy documentation, renewals and record keeping Responding to enquiries via phone, email and online platforms Supporting the marketing of available properties, including listings and enquiries Arranging and attending occasional property viewings when required Ensuring accurate records are maintained across internal systems Delivering a consistent, professional and reliable service at all times The successful candidate will demonstrate: Previous experience within property, lettings or a related environment, desirable but not essential Strong communication and customer service skills Excellent organisational ability and attention to detail Confidence managing multiple tasks and competing priorities Ability to work autonomously with limited supervision A calm and professional approach when dealing with issues or complaints Competence using property management systems and online platforms - (Apex27 experience desirable) This role would suit someone who enjoys responsibility, organisation and being closely involved in the day-to-day operation of a property business, playing a key role in keeping everything running smoothly. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Overview Cobalt is supporting a well-established residential property owner and operator with the appointment of a Senior Block Manager to lead block management operations across a complex residential and mixed-use portfolio in London. This is the most senior operational block management role beneath the Director, offering genuine influence over standards, people and performance. The organisation Our client is a large-scale residential landlord with a long-term approach to asset ownership and management. Block management is viewed as a core operational discipline, with a strong focus on safety, governance and customer experience. The business encourages collaboration, structured decision-making and continuous improvement across its estates. The role and responsibilities As Senior Block Manager, you will hold overarching responsibility for the operational delivery of block management across your portfolio, while setting standards and direction for the wider team. Key responsibilities include: Taking full accountability for block management performance across an allocated residential and mixed-use portfolio. Acting as the senior operational lead for block management, supporting the Director in delivering consistent and compliant outcomes. Line managing a Block Manager and Property Officers, with responsibility for performance, development and capability. Setting clear expectations and embedding best practice across health and safety, fire safety and building safety compliance. Leading the preparation, management and monitoring of service charge budgets and accounts. Overseeing external managing agents, consultants and contractors. Managing complex leaseholder matters, including meetings and formal correspondence. Leading Section 20 consultations, dispensation requests and licence to alter processes. Providing senior oversight of major works projects where required. Undertaking regular inspections and ensuring appropriate remedial actions are progressed. Contributing to wider operational and procedural improvements across the block management function. The Senior Block Manager reports directly into the Director of Building Safety and Block Management and plays a visible role in shaping how block management is delivered across the business. Skills and experience required We are keen to speak with candidates who combine strong technical knowledge with confident, thoughtful leadership. You will need to demonstrate: Working knowledge of residential leasehold property management at a senior operational level. Strong understanding of landlord and tenant legislation, health and safety, fire safety and building safety requirements. Experience managing service charge budgets, contractors and professional advisers. Proven experience line managing block or property management professionals. Confidence engaging with senior internal stakeholders and leaseholders. Working knowledge of Microsoft Excel and Word. Practical understanding of building fabric, maintenance and refurbishment works. Why apply? This Senior Block Manager role offers senior-level responsibility, visibility and influence within a structured organisation that values high standards and long-term thinking. Interviews are already being scheduled, so early applications are encouraged. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Feb 09, 2026
Full time
Overview Cobalt is supporting a well-established residential property owner and operator with the appointment of a Senior Block Manager to lead block management operations across a complex residential and mixed-use portfolio in London. This is the most senior operational block management role beneath the Director, offering genuine influence over standards, people and performance. The organisation Our client is a large-scale residential landlord with a long-term approach to asset ownership and management. Block management is viewed as a core operational discipline, with a strong focus on safety, governance and customer experience. The business encourages collaboration, structured decision-making and continuous improvement across its estates. The role and responsibilities As Senior Block Manager, you will hold overarching responsibility for the operational delivery of block management across your portfolio, while setting standards and direction for the wider team. Key responsibilities include: Taking full accountability for block management performance across an allocated residential and mixed-use portfolio. Acting as the senior operational lead for block management, supporting the Director in delivering consistent and compliant outcomes. Line managing a Block Manager and Property Officers, with responsibility for performance, development and capability. Setting clear expectations and embedding best practice across health and safety, fire safety and building safety compliance. Leading the preparation, management and monitoring of service charge budgets and accounts. Overseeing external managing agents, consultants and contractors. Managing complex leaseholder matters, including meetings and formal correspondence. Leading Section 20 consultations, dispensation requests and licence to alter processes. Providing senior oversight of major works projects where required. Undertaking regular inspections and ensuring appropriate remedial actions are progressed. Contributing to wider operational and procedural improvements across the block management function. The Senior Block Manager reports directly into the Director of Building Safety and Block Management and plays a visible role in shaping how block management is delivered across the business. Skills and experience required We are keen to speak with candidates who combine strong technical knowledge with confident, thoughtful leadership. You will need to demonstrate: Working knowledge of residential leasehold property management at a senior operational level. Strong understanding of landlord and tenant legislation, health and safety, fire safety and building safety requirements. Experience managing service charge budgets, contractors and professional advisers. Proven experience line managing block or property management professionals. Confidence engaging with senior internal stakeholders and leaseholders. Working knowledge of Microsoft Excel and Word. Practical understanding of building fabric, maintenance and refurbishment works. Why apply? This Senior Block Manager role offers senior-level responsibility, visibility and influence within a structured organisation that values high standards and long-term thinking. Interviews are already being scheduled, so early applications are encouraged. Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Feb 08, 2026
Full time
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Description: Estate Agent Branch Manager 31,000 Basic SalaryCompany Car or Car Allowance 50,000 - 55,000 OTEHoliday Commission, 33 days Holiday + birthday off, Pension, Life Insurance, Private Healthcare, Company Rewards / Incentives, Progression, plus more Full UK driving license essential This is an exciting opportunity for a Top Class Estate Agent to develop their career with an established and successful independent Estate Agency. You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Branch Manager - What's in it for you? A competitive salary package and benefits (see below) with uncapped rewards and a brilliant career pathA company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be the very best you can be! A company that embraces change and moves with the timesExciting incentives and treats for award winners across the yearHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Estate Agent Branch Manager - The Role: Our customer's experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all timesManaging your own business both in relation to profitability and business developmentIdentifying new leads and generating new business to improve performanceMotivate, inspire, and manage your team, running morning meetings and coaching sessionsSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketWork closely with your team and agreeing a suitable strategy to match up potential purchasers Estate Agent Branch Manager - What are we looking for in an individual? Ability to build great relationships and a fantastic record for turning valuations into listings and salesDrive, determination, pace, passion, and enthusiasm!Ambitious and self-motivatedGetting stuck in and making things happenOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Feb 08, 2026
Full time
Description: Estate Agent Branch Manager 31,000 Basic SalaryCompany Car or Car Allowance 50,000 - 55,000 OTEHoliday Commission, 33 days Holiday + birthday off, Pension, Life Insurance, Private Healthcare, Company Rewards / Incentives, Progression, plus more Full UK driving license essential This is an exciting opportunity for a Top Class Estate Agent to develop their career with an established and successful independent Estate Agency. You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Branch Manager - What's in it for you? A competitive salary package and benefits (see below) with uncapped rewards and a brilliant career pathA company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be the very best you can be! A company that embraces change and moves with the timesExciting incentives and treats for award winners across the yearHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Estate Agent Branch Manager - The Role: Our customer's experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all timesManaging your own business both in relation to profitability and business developmentIdentifying new leads and generating new business to improve performanceMotivate, inspire, and manage your team, running morning meetings and coaching sessionsSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketWork closely with your team and agreeing a suitable strategy to match up potential purchasers Estate Agent Branch Manager - What are we looking for in an individual? Ability to build great relationships and a fantastic record for turning valuations into listings and salesDrive, determination, pace, passion, and enthusiasm!Ambitious and self-motivatedGetting stuck in and making things happenOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Feb 08, 2026
Full time
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Kings Permanent Recruitment Ltd
Southborough, Kent
Description: Estate Agent Branch Manager 31,000 Basic SalaryCompany Car or Car Allowance 50,000 - 55,000 OTEHoliday Commission, 33 days Holiday + birthday off, Pension, Life Insurance, Private Healthcare, Company Rewards / Incentives, Progression, plus more Full UK driving license essential This is an exciting opportunity for a Top Class Estate Agent to develop their career with an established and successful independent Estate Agency. You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Branch Manager - What's in it for you? A competitive salary package and benefits (see below) with uncapped rewards and a brilliant career pathA company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be the very best you can be! A company that embraces change and moves with the timesExciting incentives and treats for award winners across the yearHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Estate Agent Branch Manager - The Role: Our customer's experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all timesManaging your own business both in relation to profitability and business developmentIdentifying new leads and generating new business to improve performanceMotivate, inspire, and manage your team, running morning meetings and coaching sessionsSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketWork closely with your team and agreeing a suitable strategy to match up potential purchasers Estate Agent Branch Manager - What are we looking for in an individual? Ability to build great relationships and a fantastic record for turning valuations into listings and salesDrive, determination, pace, passion, and enthusiasm!Ambitious and self-motivatedGetting stuck in and making things happenOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Feb 08, 2026
Full time
Description: Estate Agent Branch Manager 31,000 Basic SalaryCompany Car or Car Allowance 50,000 - 55,000 OTEHoliday Commission, 33 days Holiday + birthday off, Pension, Life Insurance, Private Healthcare, Company Rewards / Incentives, Progression, plus more Full UK driving license essential This is an exciting opportunity for a Top Class Estate Agent to develop their career with an established and successful independent Estate Agency. You will manage the day to day Estate Agency business working closely with staff to maximise income and profit from a range of products and services. You will need drive and determination to succeed in winning business and creating opportunity. Estate Agent Branch Manager - What's in it for you? A competitive salary package and benefits (see below) with uncapped rewards and a brilliant career pathA company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be the very best you can be! A company that embraces change and moves with the timesExciting incentives and treats for award winners across the yearHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Estate Agent Branch Manager - The Role: Our customer's experience starts with YOU! In providing that personal, professional estate agency expertise and advice, you help us make sure our customers get the best possible service at all timesManaging your own business both in relation to profitability and business developmentIdentifying new leads and generating new business to improve performanceMotivate, inspire, and manage your team, running morning meetings and coaching sessionsSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketWork closely with your team and agreeing a suitable strategy to match up potential purchasers Estate Agent Branch Manager - What are we looking for in an individual? Ability to build great relationships and a fantastic record for turning valuations into listings and salesDrive, determination, pace, passion, and enthusiasm!Ambitious and self-motivatedGetting stuck in and making things happenOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust, and respect. You too will need a great work ethic and matching values with heaps of positivity and energy Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Senior Conveyancing Paralegal - Sutton Coldfield 25,000 - 35,000 (DOE) Bell Cornwall Recruitment Ref: JC/BCR/31893 Bell Cornwall Recruitment is pleased to be recruiting for aor Senior Conveyancing Paralegal to join a fantastic high street law firm based in Sutton Coldfield. This is a fantastic opportunity for an experienced conveyancing paralegal looking to take the next step in their career. The Role: As a Conveyancing Paralegal, you will be responsible for managing your own caseload of mainly sale files , handling matters from instruction through to completion with minimal supervision. Key Responsibilities: Managing a caseload of conveyancing sale files from start to finish. Liaising with clients, solicitors, estate agents, and lenders. Drafting contracts and legal documentation. Ensuring compliance with all regulatory requirements and firm procedures. Providing excellent client service at all times. The Ideal Candidate: Previous experience as a Senior Conveyancing Paralegal or similar role. Ability to manage your own caseload independently, particularly sale files. Strong organisational and communication skills. High attention to detail and ability to work under pressure. A proactive, professional, and client-focused approach. What's on Offer: Salary between 25,000 - 35,000 (depending on experience) . Friendly and supportive working environment. Excellent location in Sutton Coldfield with good transport links. Opportunity to develop and progress within a respected law firm. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Feb 08, 2026
Full time
Senior Conveyancing Paralegal - Sutton Coldfield 25,000 - 35,000 (DOE) Bell Cornwall Recruitment Ref: JC/BCR/31893 Bell Cornwall Recruitment is pleased to be recruiting for aor Senior Conveyancing Paralegal to join a fantastic high street law firm based in Sutton Coldfield. This is a fantastic opportunity for an experienced conveyancing paralegal looking to take the next step in their career. The Role: As a Conveyancing Paralegal, you will be responsible for managing your own caseload of mainly sale files , handling matters from instruction through to completion with minimal supervision. Key Responsibilities: Managing a caseload of conveyancing sale files from start to finish. Liaising with clients, solicitors, estate agents, and lenders. Drafting contracts and legal documentation. Ensuring compliance with all regulatory requirements and firm procedures. Providing excellent client service at all times. The Ideal Candidate: Previous experience as a Senior Conveyancing Paralegal or similar role. Ability to manage your own caseload independently, particularly sale files. Strong organisational and communication skills. High attention to detail and ability to work under pressure. A proactive, professional, and client-focused approach. What's on Offer: Salary between 25,000 - 35,000 (depending on experience) . Friendly and supportive working environment. Excellent location in Sutton Coldfield with good transport links. Opportunity to develop and progress within a respected law firm. Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Overview Area Director of Partnerships (Remote Estate Agency Model) Role Title: Area Director of Partnerships Covering: East Midlands Role Purpose: The Area Director is responsible for leading, scaling, and optimising estate agency performance across a defined team and/or geographic area within our remote-working Partnership operating model. The role focuses on delivery of strategic growth as laid out in our Target Operating Model for Partnerships. Defined by recruitment and retention and development of people to create commercial growth, people leadership, compliance, and consistent service delivery, ensuring high performance without reliance on physical branches. Role Benefits: Basic salary range of £45,000 - £55,000 Per year On target earnings of up to £85,000 Per year Company Car or monthly Car Allowance Key Responsibilities Commercial Performance & Growth Deliver agreed revenue, profit, and market share targets across a defined area/team. Drive instruction levels, conversion rates, and average fee performance Analyse performance data and implement corrective action where required. Identify growth opportunities, new Partnerships, and talent expansion areas. Recruitment & Retention Attract Talent to the business, through networking, building relationships and creating a strong pipeline of candidates. Lead with a robust, fair and consistent interview process, ensure candidates fit the cultural and commercial capability of the role. Partner with internal recruitment to execute area recruitment strategies and maintain headcount at agreed levels. Ensure all new recruits receive a structured, high quality on-boarding experience. Provide mentoring and high visibility leadership, during the first 90 days of a new recruit's service. Leadership & People Management (Remote Teams) Lead, coach, and performance-manage Partners. Foster a high-performance, accountable, and collaborative remote culture Conduct regular virtual one-to-ones, performance reviews, and team meetings Execute effective recruitment, onboarding, and retention of top-performing agents. Operational Excellence Ensure consistent application of processes, systems, and best practice Act as escalation point for complex transactions, complaints, or service issues Create strong collaborative working relationships between Partners and Support services - Nexus, Marketing, Branch network, to enable efficient workflows. Monitor service standards, customer satisfaction, and brand reputation. Compliance & Risk Management Ensure full compliance with estate agency legislation, AML, GDPR, and company policies. Monitor audit outcomes and implement improvements where required. Promote a strong compliance-first culture across remote teams. Brand & Market Representation Act as a brand ambassador within the area. Build strong relationships with local partners, introducers, and stakeholders. Support marketing initiatives and localised/centralised campaigns. Maintain consistent brand standards across all Partnerships. Strategic Contribution Contribute to regional and national strategy development. Provide insight on market trends, competitor activity, and customer behaviour. Support change initiatives, technology adoption, and continuous improvement. Key Performance Indicators (KPIs) Revenue and profitability per Partnership - delivering accountability to annual branch budget. Recruit to build and maintain operational structure in line with agreed budgets. Weekly Instruction run rate/Partner. Average fee achieved at instruction and exchange. Customer satisfaction and complaint resolution. Compliance audit results. Team engagement, retention, and productivity. Skills & Competencies Essential Proven leadership experience within estate agency. Strong commercial acumen and data-driven decision making. Excellent communication and influencing skills. High emotional intelligence and coaching capability. Desirable Experience within hybrid, self-employed, or multi-branch network agency models Familiarity with CRM, digital marketing platforms, and PropTech tools. Change management or scale-up experience. Personal Attributes Self-motivated and results focused. Comfortable operating with autonomy and accountability. Adaptable and resilient in a fast-changing environment. Values-led leader who inspires/builds trust and consistency. Working Pattern Remote-first role with travel required within the area and to HQ based meetings. 40 hours a week, remote working aligned to business and customer needs. The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies:Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Feb 08, 2026
Full time
Overview Area Director of Partnerships (Remote Estate Agency Model) Role Title: Area Director of Partnerships Covering: East Midlands Role Purpose: The Area Director is responsible for leading, scaling, and optimising estate agency performance across a defined team and/or geographic area within our remote-working Partnership operating model. The role focuses on delivery of strategic growth as laid out in our Target Operating Model for Partnerships. Defined by recruitment and retention and development of people to create commercial growth, people leadership, compliance, and consistent service delivery, ensuring high performance without reliance on physical branches. Role Benefits: Basic salary range of £45,000 - £55,000 Per year On target earnings of up to £85,000 Per year Company Car or monthly Car Allowance Key Responsibilities Commercial Performance & Growth Deliver agreed revenue, profit, and market share targets across a defined area/team. Drive instruction levels, conversion rates, and average fee performance Analyse performance data and implement corrective action where required. Identify growth opportunities, new Partnerships, and talent expansion areas. Recruitment & Retention Attract Talent to the business, through networking, building relationships and creating a strong pipeline of candidates. Lead with a robust, fair and consistent interview process, ensure candidates fit the cultural and commercial capability of the role. Partner with internal recruitment to execute area recruitment strategies and maintain headcount at agreed levels. Ensure all new recruits receive a structured, high quality on-boarding experience. Provide mentoring and high visibility leadership, during the first 90 days of a new recruit's service. Leadership & People Management (Remote Teams) Lead, coach, and performance-manage Partners. Foster a high-performance, accountable, and collaborative remote culture Conduct regular virtual one-to-ones, performance reviews, and team meetings Execute effective recruitment, onboarding, and retention of top-performing agents. Operational Excellence Ensure consistent application of processes, systems, and best practice Act as escalation point for complex transactions, complaints, or service issues Create strong collaborative working relationships between Partners and Support services - Nexus, Marketing, Branch network, to enable efficient workflows. Monitor service standards, customer satisfaction, and brand reputation. Compliance & Risk Management Ensure full compliance with estate agency legislation, AML, GDPR, and company policies. Monitor audit outcomes and implement improvements where required. Promote a strong compliance-first culture across remote teams. Brand & Market Representation Act as a brand ambassador within the area. Build strong relationships with local partners, introducers, and stakeholders. Support marketing initiatives and localised/centralised campaigns. Maintain consistent brand standards across all Partnerships. Strategic Contribution Contribute to regional and national strategy development. Provide insight on market trends, competitor activity, and customer behaviour. Support change initiatives, technology adoption, and continuous improvement. Key Performance Indicators (KPIs) Revenue and profitability per Partnership - delivering accountability to annual branch budget. Recruit to build and maintain operational structure in line with agreed budgets. Weekly Instruction run rate/Partner. Average fee achieved at instruction and exchange. Customer satisfaction and complaint resolution. Compliance audit results. Team engagement, retention, and productivity. Skills & Competencies Essential Proven leadership experience within estate agency. Strong commercial acumen and data-driven decision making. Excellent communication and influencing skills. High emotional intelligence and coaching capability. Desirable Experience within hybrid, self-employed, or multi-branch network agency models Familiarity with CRM, digital marketing platforms, and PropTech tools. Change management or scale-up experience. Personal Attributes Self-motivated and results focused. Comfortable operating with autonomy and accountability. Adaptable and resilient in a fast-changing environment. Values-led leader who inspires/builds trust and consistency. Working Pattern Remote-first role with travel required within the area and to HQ based meetings. 40 hours a week, remote working aligned to business and customer needs. The Finer Details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies:Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Overview Area Director of Partnerships (Remote Estate Agency Model) Role Title: Area Director of Partnerships Covering: West Midlands Role Purpose: The Area Director is responsible for leading, scaling, and optimising estate agency performance across a defined team and/or geographic area within our remote-working Partnership operating model. The role focuses on delivery of strategic growth as laid out in our Target Operating Model for Partnerships. Defined by recruitment and retention and development of people to create commercial growth, people leadership, compliance, and consistent service delivery, ensuring high performance without reliance on physical branches. Role Benefits: Basic salary range of £45,000 - £55,000 Per year On target earnings of up to £85,000 Per year Company Car or monthly Car Allowance Key Responsibilities Commercial Performance & Growth Deliver agreed revenue, profit, and market share targets across a defined area/team. Drive instruction levels, conversion rates, and average fee performance Analyse performance data and implement corrective action where required. Identify growth opportunities, new Partnerships, and talent expansion areas. Recruitment & Retention Attract Talent to the business, through networking, building relationships and creating a strong pipeline of candidates. Lead with a robust, fair and consistent interview process, ensure candidates fit the cultural and commercial capability of the role. Partner with internal recruitment to execute area recruitment strategies and maintain headcount at agreed levels. Ensure all new recruits receive a structured, high quality on-boarding experience. Provide mentoring and high visibility leadership, during the first 90 days of a new recruit's service. Leadership & People Management (Remote Teams) Lead, coach, and performance-manage Partners. Foster a high-performance, accountable, and collaborative remote culture Conduct regular virtual one-to-ones, performance reviews, and team meetings Execute effective recruitment, onboarding, and retention of top-performing agents. Operational Excellence Ensure consistent application of processes, systems, and best practice Act as escalation point for complex transactions, complaints, or service issues Create strong collaborative working relationships between Partners and Support services - Nexus, Marketing, Branch network, to enable efficient workflows. Monitor service standards, customer satisfaction, and brand reputation. Compliance & Risk Management Ensure full compliance with estate agency legislation, AML, GDPR, and company policies. Monitor audit outcomes and implement improvements where required. Promote a strong compliance-first culture across remote teams. Brand & Market Representation Act as a brand ambassador within the area. Build strong relationships with local partners, introducers, and stakeholders. Support marketing initiatives and localised/centralised campaigns. Maintain consistent brand standards across all Partnerships. Strategic Contribution Contribute to regional and national strategy development. Provide insight on market trends, competitor activity, and customer behaviour. Support change initiatives, technology adoption, and continuous improvement. Key Performance Indicators (KPIs) Revenue and profitability per Partnership - delivering accountability to annual branch budget. Recruit to build and maintain operational structure in line with agreed budgets. Weekly Instruction run rate/Partner. Average fee achieved at instruction and exchange. Customer satisfaction and complaint resolution. Compliance audit results. Team engagement, retention, and productivity. Skills & Competencies Essential Proven leadership experience within estate agency. Strong commercial acumen and data-driven decision making. Excellent communication and influencing skills. High emotional intelligence and coaching capability. Desirable Experience within hybrid, self-employed, or multi-branch network agency models Familiarity with CRM, digital marketing platforms, and PropTech tools. Change management or scale-up experience. Personal Attributes Self-motivated and results focused. Comfortable operating with autonomy and accountability. Adaptable and resilient in a fast-changing environment. Values-led leader who inspires/builds trust and consistency. Working Pattern Remote-first role with travel required within the area and to HQ based meetings. 40 hours a week, remote working aligned to business and customer needs. The Finer Details We are currently conducting some interviews using video software.To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Feb 08, 2026
Full time
Overview Area Director of Partnerships (Remote Estate Agency Model) Role Title: Area Director of Partnerships Covering: West Midlands Role Purpose: The Area Director is responsible for leading, scaling, and optimising estate agency performance across a defined team and/or geographic area within our remote-working Partnership operating model. The role focuses on delivery of strategic growth as laid out in our Target Operating Model for Partnerships. Defined by recruitment and retention and development of people to create commercial growth, people leadership, compliance, and consistent service delivery, ensuring high performance without reliance on physical branches. Role Benefits: Basic salary range of £45,000 - £55,000 Per year On target earnings of up to £85,000 Per year Company Car or monthly Car Allowance Key Responsibilities Commercial Performance & Growth Deliver agreed revenue, profit, and market share targets across a defined area/team. Drive instruction levels, conversion rates, and average fee performance Analyse performance data and implement corrective action where required. Identify growth opportunities, new Partnerships, and talent expansion areas. Recruitment & Retention Attract Talent to the business, through networking, building relationships and creating a strong pipeline of candidates. Lead with a robust, fair and consistent interview process, ensure candidates fit the cultural and commercial capability of the role. Partner with internal recruitment to execute area recruitment strategies and maintain headcount at agreed levels. Ensure all new recruits receive a structured, high quality on-boarding experience. Provide mentoring and high visibility leadership, during the first 90 days of a new recruit's service. Leadership & People Management (Remote Teams) Lead, coach, and performance-manage Partners. Foster a high-performance, accountable, and collaborative remote culture Conduct regular virtual one-to-ones, performance reviews, and team meetings Execute effective recruitment, onboarding, and retention of top-performing agents. Operational Excellence Ensure consistent application of processes, systems, and best practice Act as escalation point for complex transactions, complaints, or service issues Create strong collaborative working relationships between Partners and Support services - Nexus, Marketing, Branch network, to enable efficient workflows. Monitor service standards, customer satisfaction, and brand reputation. Compliance & Risk Management Ensure full compliance with estate agency legislation, AML, GDPR, and company policies. Monitor audit outcomes and implement improvements where required. Promote a strong compliance-first culture across remote teams. Brand & Market Representation Act as a brand ambassador within the area. Build strong relationships with local partners, introducers, and stakeholders. Support marketing initiatives and localised/centralised campaigns. Maintain consistent brand standards across all Partnerships. Strategic Contribution Contribute to regional and national strategy development. Provide insight on market trends, competitor activity, and customer behaviour. Support change initiatives, technology adoption, and continuous improvement. Key Performance Indicators (KPIs) Revenue and profitability per Partnership - delivering accountability to annual branch budget. Recruit to build and maintain operational structure in line with agreed budgets. Weekly Instruction run rate/Partner. Average fee achieved at instruction and exchange. Customer satisfaction and complaint resolution. Compliance audit results. Team engagement, retention, and productivity. Skills & Competencies Essential Proven leadership experience within estate agency. Strong commercial acumen and data-driven decision making. Excellent communication and influencing skills. High emotional intelligence and coaching capability. Desirable Experience within hybrid, self-employed, or multi-branch network agency models Familiarity with CRM, digital marketing platforms, and PropTech tools. Change management or scale-up experience. Personal Attributes Self-motivated and results focused. Comfortable operating with autonomy and accountability. Adaptable and resilient in a fast-changing environment. Values-led leader who inspires/builds trust and consistency. Working Pattern Remote-first role with travel required within the area and to HQ based meetings. 40 hours a week, remote working aligned to business and customer needs. The Finer Details We are currently conducting some interviews using video software.To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Our local authority client based in South London are urgently seeking an experienced Supported Lettings Officer. 22.86 an hour PAYE Hybrid working PURPOSE OF THE JOB To procure properties in the private rented sector for the council to accommodate rough sleepers and those at risk of homelessness into the private rented sector as well as provide rapid intensive support, advice and assistance to sustain accommodation provided. PRINCIPAL ACCOUNTABILITIES Initiate, develop, maintain and create new working relationships with private sector suppliers including estate and lettings agents and landlords to procure private rented sector properties for rough sleeper or customers at imminent risk of rough sleeping. Advise individual landlords on all available options for letting their properties via the Council. Promote the benefits of working with the Council with landlords and private sector suppliers. Promote and sell Council schemes by organising and co-ordinating regular publicity events, including the Landlords Forum. Producing leaflets, mail shots and any other appropriate information. Will contribute to the development of policies and services for single clients at risk of rough sleeping, participating in pilot projects, working groups and other meetings as required Provide clear information to clients on the under 35 shared accommodation local housing allowance rates and any exemptions where applicable for 25-34 year olds including evidence required for this exemption. Knowledge, including educational qualifications: Thorough understanding of inner city housing issues and in particular Rough sleeping and Supported housing provision. Awareness of issues and challenges facing rough sleepers and solutions to eliminate Rough Sleeping Knowledge of housing benefit rules and regulations, welfare benefits and issues relating to private rented tenancies. Knowledge of health and safety legislation and undertaking/ monitoring risk assessments and housing inspections. Experience: Experience of working with homeless people providing advice, assistance and support. Experience of working within a private rented sector housing industry. Experience of leading or working with others to deliver results Experience of procurement of properties, including inspection, and negotiating with landlords in the private sector. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Feb 07, 2026
Contractor
Our local authority client based in South London are urgently seeking an experienced Supported Lettings Officer. 22.86 an hour PAYE Hybrid working PURPOSE OF THE JOB To procure properties in the private rented sector for the council to accommodate rough sleepers and those at risk of homelessness into the private rented sector as well as provide rapid intensive support, advice and assistance to sustain accommodation provided. PRINCIPAL ACCOUNTABILITIES Initiate, develop, maintain and create new working relationships with private sector suppliers including estate and lettings agents and landlords to procure private rented sector properties for rough sleeper or customers at imminent risk of rough sleeping. Advise individual landlords on all available options for letting their properties via the Council. Promote the benefits of working with the Council with landlords and private sector suppliers. Promote and sell Council schemes by organising and co-ordinating regular publicity events, including the Landlords Forum. Producing leaflets, mail shots and any other appropriate information. Will contribute to the development of policies and services for single clients at risk of rough sleeping, participating in pilot projects, working groups and other meetings as required Provide clear information to clients on the under 35 shared accommodation local housing allowance rates and any exemptions where applicable for 25-34 year olds including evidence required for this exemption. Knowledge, including educational qualifications: Thorough understanding of inner city housing issues and in particular Rough sleeping and Supported housing provision. Awareness of issues and challenges facing rough sleepers and solutions to eliminate Rough Sleeping Knowledge of housing benefit rules and regulations, welfare benefits and issues relating to private rented tenancies. Knowledge of health and safety legislation and undertaking/ monitoring risk assessments and housing inspections. Experience: Experience of working with homeless people providing advice, assistance and support. Experience of working within a private rented sector housing industry. Experience of leading or working with others to deliver results Experience of procurement of properties, including inspection, and negotiating with landlords in the private sector. Please apply with your updated CV ensuring that any gaps in employment are explained. At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Job Title: Senior Facilities Co-Ordinator Location: London Commence Date: April 2026 Work Times: Monday to Friday (8am - 5pm) Salary: Details on application Purpose of Job We now have an opportunity for an onsite Senior Facilities Coordinator at a client Data Centre. Working within the remote CBRE team, the role offers development potential for any candidate wanting to work on the leading edge of the growing Data Centre industry. The Sr Facilities Coordinator will report to the designated account management team member. They will coordinate the FM requirements as required and will arrange and supervise Services Contractors as required. Responsibilities: Assist in employee moves, coordinating with movers, vendors, and internal/external staff. Plan and organize internal and building-to-building moves. Initiate purchase orders and manage invoicing and expenses within budget. Manage facilities staff and ensure continuous service. Resolve issues with staff/building engineers and vendors. Respond to client requests and resolve concerns. Serve as primary contact for maintenance requests and manage work orders. Schedule repairs and maintenance with vendors and contractors. Perform property inspections and tours including workspace sweeps for repairs or upgrades. Ensure furniture is functional and conforms to standards; monitor and audit installations. Assist in vendor negotiations and monitor performance. Coordinate maintenance programs and safety programs. Communicate with landlords/managing agents regarding property conditions. Create reports and analyze data related to property objectives. Oversee maintenance/repair assignments by technicians, vendors, and contractors. Respond to client inquiries and ensure quality service delivery. Assist in operating and capital budget preparation. Manage vendor relationships and train vendors on procedures. Process invoices and ensure proper cost center coding. Assist in reviewing financial reports and explaining variances. Use PC/PDA for work order system, email, and training. Acknowledge client inquiries and collect work orders. Collect performance and progress reports. File work orders, proposals, and vendor paperwork. Follow instructions and respond to inquiries or complaints. Use existing procedures to solve problems with limited discretion. Deliver output by following defined procedures under supervision. Other duties as assigned Key Personal Requirements: Background in Integrated Facility Management (IFM) and contracts. Degree, trade, or relevant experience plus High School Diploma or GED. Basic understanding of Mechanical and Electrical Services. Excellent communication and client relationship skills. Strong financial understanding. Ability to supervise commercial relationships and address poor performance. Capable of resolving contentious situations. Strong numerical, verbal, and written reporting skills. Competency with spreadsheets, Outlook, Word, and other office software. Understanding of FM discipline, contract, Health and Safety legislation, and green issues. Willingness to be hands-on and travel to other CBRE sites. Ability to follow basic work routines and standards. Strong organizational skills and inquisitive mindset. Basic math skills for calculating percentages, discounts, and markups. Character: Committed to the delivery of excellent customer service. Calm manner, able to work under pressure. Self-motivated, ability to work on own initiative. Punctual and reliable. Good attention to detail. A team player, able to work with CBRE and client's staff at all levels. Circumstances: Flexible working patterns to support business needs. Willingness to learn and benefit from training programs. Work with landlords, tenants, and service providers to implement procedures and reporting The ability to learn quickly and to gain maximum benefit from extensive training and development programs aimed at ensuring that any identified knowledge or experience deficiencies are addressed in the short term. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decis ions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 06, 2026
Full time
Job Title: Senior Facilities Co-Ordinator Location: London Commence Date: April 2026 Work Times: Monday to Friday (8am - 5pm) Salary: Details on application Purpose of Job We now have an opportunity for an onsite Senior Facilities Coordinator at a client Data Centre. Working within the remote CBRE team, the role offers development potential for any candidate wanting to work on the leading edge of the growing Data Centre industry. The Sr Facilities Coordinator will report to the designated account management team member. They will coordinate the FM requirements as required and will arrange and supervise Services Contractors as required. Responsibilities: Assist in employee moves, coordinating with movers, vendors, and internal/external staff. Plan and organize internal and building-to-building moves. Initiate purchase orders and manage invoicing and expenses within budget. Manage facilities staff and ensure continuous service. Resolve issues with staff/building engineers and vendors. Respond to client requests and resolve concerns. Serve as primary contact for maintenance requests and manage work orders. Schedule repairs and maintenance with vendors and contractors. Perform property inspections and tours including workspace sweeps for repairs or upgrades. Ensure furniture is functional and conforms to standards; monitor and audit installations. Assist in vendor negotiations and monitor performance. Coordinate maintenance programs and safety programs. Communicate with landlords/managing agents regarding property conditions. Create reports and analyze data related to property objectives. Oversee maintenance/repair assignments by technicians, vendors, and contractors. Respond to client inquiries and ensure quality service delivery. Assist in operating and capital budget preparation. Manage vendor relationships and train vendors on procedures. Process invoices and ensure proper cost center coding. Assist in reviewing financial reports and explaining variances. Use PC/PDA for work order system, email, and training. Acknowledge client inquiries and collect work orders. Collect performance and progress reports. File work orders, proposals, and vendor paperwork. Follow instructions and respond to inquiries or complaints. Use existing procedures to solve problems with limited discretion. Deliver output by following defined procedures under supervision. Other duties as assigned Key Personal Requirements: Background in Integrated Facility Management (IFM) and contracts. Degree, trade, or relevant experience plus High School Diploma or GED. Basic understanding of Mechanical and Electrical Services. Excellent communication and client relationship skills. Strong financial understanding. Ability to supervise commercial relationships and address poor performance. Capable of resolving contentious situations. Strong numerical, verbal, and written reporting skills. Competency with spreadsheets, Outlook, Word, and other office software. Understanding of FM discipline, contract, Health and Safety legislation, and green issues. Willingness to be hands-on and travel to other CBRE sites. Ability to follow basic work routines and standards. Strong organizational skills and inquisitive mindset. Basic math skills for calculating percentages, discounts, and markups. Character: Committed to the delivery of excellent customer service. Calm manner, able to work under pressure. Self-motivated, ability to work on own initiative. Punctual and reliable. Good attention to detail. A team player, able to work with CBRE and client's staff at all levels. Circumstances: Flexible working patterns to support business needs. Willingness to learn and benefit from training programs. Work with landlords, tenants, and service providers to implement procedures and reporting The ability to learn quickly and to gain maximum benefit from extensive training and development programs aimed at ensuring that any identified knowledge or experience deficiencies are addressed in the short term. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decis ions, and we ask that candidates disclose any use of AI in the application and interview process.
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# About JLL We are JLL. We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.If you are looking to step up your career, JLL is the perfect professional home. At JLL, you will have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections through sharing different perspectives and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose The Energy Optimisation Manager will lead the coordination and delivery of the identified Energy Conservation Measures (ECMs) across our clients Global commercial real estate portfolio, working closely with the established Global Energy Data Management team. This position encompasses bespoke project development, group coordination and implementation, working across various client and supporting delivery teams. The Energy Optimisation Manager will take a lead role in reducing the energy consumption, costs, and carbon emissions across the organisation's sites and operations. This role combines technical analysis with strategic planning to identify efficiency opportunities, lead optimisation projects, and ensure compliance with relevant energy and environmental standards. As part of this team this professional may also be requested to undertake or assist with the delivery of technical energy and optimisation assessments across a wide range of building environments. The candidate should be able to perform these duties with limited oversight and competent knowledge of energy efficient operations of building mechanical and electrical systems, control systems, lighting systems, building envelopes, and other energy-related systems. This role will require a level of flexibility and travel both inside and outside the UK. What this job involves Key responsibilities include: The Energy Optimisation Manager's daily activities will encompass several critical areas of focus: • Business Case Development• Stakeholder Communication• Vendor Engagement and Management• Project Coordination and Planning and Delivery• M&V Tracking and ReportingTechnical Oversight: Review technical specifications and implementation plans, ensure compliance with energy efficiency standards, coordinate commissioning activities, and oversee quality assurance processes Expected Outcomes and Benefits The addition of an Energy Optimisation Manager will deliver substantial value to the client's energy efficiency program through enhanced project delivery capabilities and improved outcomes measurement. Immediate Outcomes include accelerated ECM implementation timelines, improved vendor performance and accountability, enhanced project visibility and reporting capabilities, and standardised business case development processes across regions.Medium-term Benefits encompass increased energy savings realisation rates, project implementation transparency through improved vendor management, enhanced data quality for M&V tracking, and stronger alignment between energy projects and corporate sustainability goals.Long-term Value Creation includes establishment of repeatable project delivery methodologies, development of preferred vendor networks and partnerships, creation of comprehensive project performance databases for future planning, and positioning the client as a leader in corporate energy management excellence.Collaboration with building staff (facility managers, engineers, technicians, service providers, landlord representatives) in identifying, scoping, and implementing energy efficiency improvements. Establishing a positive rapport with both JLL and client staff and management to ensure a prominent level of customer service. Every day is different, and in all these activities, we would encourage you to show your ingenuity. # Sound like you. To apply you need to be / have: Requirements - Essential Strong project management skills and an ability to prioritise and meet deadlines in a high pressure, deadline driven environments.Experience working with Commercial Real Estate (CRE) organisations, engaging with key stakeholder groups, e.g., Client contacts, facilities, operations and engineering teams, landlord and managing agents, and vendor supply chainRelevant degree is desirable and/or masters - e.g., Building Services, Mechanical, Electrical, Energy Management etc.Strong oral and written communication skills, with ability to interface seamlessly with all levels of management. Comfortable working in virtual environments with remote teams.Attention to detail and accuracy, in written, visual, and numeric work and proven project management skills.Takes initiative with limited directions and acts as a team player with ability to bring alternate points of view to the discussion and analysis.Strong analytical, organizational and time management skills.Ability to multi-task and effectively organize responsibilities with sound project management and leadership skills. Requirements - Desirable 5+ years of experience with energy auditing, commissioning, retro commissioning, energy management, performance contracting or energy engineering.Second/Multiple languages.Familiarity with sustainability related certification and benchmarking toolsAbility to travel both within the UK and throughout the EMEA region.Familiar with carbon accounting techniques. Behavioural Competencies Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.Helps others - Builds relationships, actively collaborates, helps others succeed.Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient.Business first - Focuses on customers and clients, business/financial acumen, JLL firstInspire - Inspire others, creates vision and strategy, energizes others. What you can expect from us You will join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you Location: Remote -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how
Feb 06, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.# About JLL We are JLL. We are a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.If you are looking to step up your career, JLL is the perfect professional home. At JLL, you will have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You will also make long-lasting professional connections through sharing different perspectives and be inspired by the best. We are focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! Role Purpose The Energy Optimisation Manager will lead the coordination and delivery of the identified Energy Conservation Measures (ECMs) across our clients Global commercial real estate portfolio, working closely with the established Global Energy Data Management team. This position encompasses bespoke project development, group coordination and implementation, working across various client and supporting delivery teams. The Energy Optimisation Manager will take a lead role in reducing the energy consumption, costs, and carbon emissions across the organisation's sites and operations. This role combines technical analysis with strategic planning to identify efficiency opportunities, lead optimisation projects, and ensure compliance with relevant energy and environmental standards. As part of this team this professional may also be requested to undertake or assist with the delivery of technical energy and optimisation assessments across a wide range of building environments. The candidate should be able to perform these duties with limited oversight and competent knowledge of energy efficient operations of building mechanical and electrical systems, control systems, lighting systems, building envelopes, and other energy-related systems. This role will require a level of flexibility and travel both inside and outside the UK. What this job involves Key responsibilities include: The Energy Optimisation Manager's daily activities will encompass several critical areas of focus: • Business Case Development• Stakeholder Communication• Vendor Engagement and Management• Project Coordination and Planning and Delivery• M&V Tracking and ReportingTechnical Oversight: Review technical specifications and implementation plans, ensure compliance with energy efficiency standards, coordinate commissioning activities, and oversee quality assurance processes Expected Outcomes and Benefits The addition of an Energy Optimisation Manager will deliver substantial value to the client's energy efficiency program through enhanced project delivery capabilities and improved outcomes measurement. Immediate Outcomes include accelerated ECM implementation timelines, improved vendor performance and accountability, enhanced project visibility and reporting capabilities, and standardised business case development processes across regions.Medium-term Benefits encompass increased energy savings realisation rates, project implementation transparency through improved vendor management, enhanced data quality for M&V tracking, and stronger alignment between energy projects and corporate sustainability goals.Long-term Value Creation includes establishment of repeatable project delivery methodologies, development of preferred vendor networks and partnerships, creation of comprehensive project performance databases for future planning, and positioning the client as a leader in corporate energy management excellence.Collaboration with building staff (facility managers, engineers, technicians, service providers, landlord representatives) in identifying, scoping, and implementing energy efficiency improvements. Establishing a positive rapport with both JLL and client staff and management to ensure a prominent level of customer service. Every day is different, and in all these activities, we would encourage you to show your ingenuity. # Sound like you. To apply you need to be / have: Requirements - Essential Strong project management skills and an ability to prioritise and meet deadlines in a high pressure, deadline driven environments.Experience working with Commercial Real Estate (CRE) organisations, engaging with key stakeholder groups, e.g., Client contacts, facilities, operations and engineering teams, landlord and managing agents, and vendor supply chainRelevant degree is desirable and/or masters - e.g., Building Services, Mechanical, Electrical, Energy Management etc.Strong oral and written communication skills, with ability to interface seamlessly with all levels of management. Comfortable working in virtual environments with remote teams.Attention to detail and accuracy, in written, visual, and numeric work and proven project management skills.Takes initiative with limited directions and acts as a team player with ability to bring alternate points of view to the discussion and analysis.Strong analytical, organizational and time management skills.Ability to multi-task and effectively organize responsibilities with sound project management and leadership skills. Requirements - Desirable 5+ years of experience with energy auditing, commissioning, retro commissioning, energy management, performance contracting or energy engineering.Second/Multiple languages.Familiarity with sustainability related certification and benchmarking toolsAbility to travel both within the UK and throughout the EMEA region.Familiar with carbon accounting techniques. Behavioural Competencies Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture.Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive.Helps others - Builds relationships, actively collaborates, helps others succeed.Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient.Business first - Focuses on customers and clients, business/financial acumen, JLL firstInspire - Inspire others, creates vision and strategy, energizes others. What you can expect from us You will join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you Location: Remote -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
Feb 05, 2026
Full time
Job Description Job Title: Accommodation Officer (Temporary Accommodation) Grade: G9 Service: Housing Services - Housing Needs Reports to: Team Manager - Accommodation Job Purpose To manage and oversee temporary accommodation, including Private Sector Leased (PSL) properties, for homeless households. The role ensures accommodation is safe, suitable, and legally compliant, while supporting residents to sustain tenancies and move towards longer-term housing solutions. Key Responsibilities Manage a patch of temporary accommodation properties, including voids, sign-ups, tenancy management, inspections, repairs, and landlord liaison. Ensure all accommodation meets health & safety, fire safety, and housing standards, carrying out regular inspections and follow-up actions. Act as lead case officer for residents in temporary accommodation, providing advice, support, and tenancy sustainment interventions. Monitor tenancy compliance, address anti-social behaviour, unauthorised occupation, abandonment, and potential fraud, and take enforcement action where necessary. Serve legal notices, prepare evidence, attend court, and recommend termination of licences or tenancies when appropriate. Support residents with housing options, welfare benefits, Discretionary Housing Payments, and referrals to partner agencies. Work with internal teams and external agencies on safeguarding, complex needs, and multi-agency case management. Manage complaints, member enquiries, and correspondence, maintaining high standards of customer service and record keeping. Liaise with landlords, agents, and accommodation providers to secure and retain suitable temporary accommodation. Skills and Experience Experience working directly with customers in a housing or homelessness-related service. Experience managing complex casework and dealing with people in challenging or stressful situations. Knowledge of tenancy management, housing standards, and homelessness-related processes. Ability to explain complex housing issues clearly and professionally. Strong organisational skills with accurate record keeping and attention to detail.
Our multi office independent client is looking for an experienced Sales progressor to join their independent Estate Agency based in Colchester CO1. The role will be offering a professional service to client, vendors, buyers and solicitors covering all legal aspects within property sales. The successful candidate will be responsible for progressing a pipeline of Property sales. Therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary and have an excellent level of customer service skills. Responsibilities include but will not be limited to: Have the ability to demonstrate a track record of Progressing Property sales Be fully conversant with current regulation/ legislation and processes surrounding Property Sales Striving to exceed individual targets. Liaising with Solicitors on all legal Property sale matters Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance Supporting the team Liaising with Estate agents, Buyers and vendor clients. The Successful Applicant will need to possess the following skills: Previous experience in property sales progression is essential for this role as the successful individual will be responsible for the immediate management of a pipeline residential property sales. Experience in dealing with all aspects of a Property transaction It is highly desirable that candidates have intermediate computer literacy Experience of Property sales software packages would be useful. Professional qualifications would be an advantage but not a necessity Be able to manage their own workload Excellent communication skills The hours will be: Monday to Friday 9.00am - 5.00pm. Start times to be discussed. Flexible. Salary range will be: between 28.000pa - 30.000pa depending on experience. On a employed or self employed basis 28 days holiday pa including bank holidays. Pro rata If this role is of interest to you and you feel you have the necessary experience, please submit your most up to date CV and contact details to Kelly and Steve at Bastow Irwin Recruitment Ltd. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
Feb 05, 2026
Full time
Our multi office independent client is looking for an experienced Sales progressor to join their independent Estate Agency based in Colchester CO1. The role will be offering a professional service to client, vendors, buyers and solicitors covering all legal aspects within property sales. The successful candidate will be responsible for progressing a pipeline of Property sales. Therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary and have an excellent level of customer service skills. Responsibilities include but will not be limited to: Have the ability to demonstrate a track record of Progressing Property sales Be fully conversant with current regulation/ legislation and processes surrounding Property Sales Striving to exceed individual targets. Liaising with Solicitors on all legal Property sale matters Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance Supporting the team Liaising with Estate agents, Buyers and vendor clients. The Successful Applicant will need to possess the following skills: Previous experience in property sales progression is essential for this role as the successful individual will be responsible for the immediate management of a pipeline residential property sales. Experience in dealing with all aspects of a Property transaction It is highly desirable that candidates have intermediate computer literacy Experience of Property sales software packages would be useful. Professional qualifications would be an advantage but not a necessity Be able to manage their own workload Excellent communication skills The hours will be: Monday to Friday 9.00am - 5.00pm. Start times to be discussed. Flexible. Salary range will be: between 28.000pa - 30.000pa depending on experience. On a employed or self employed basis 28 days holiday pa including bank holidays. Pro rata If this role is of interest to you and you feel you have the necessary experience, please submit your most up to date CV and contact details to Kelly and Steve at Bastow Irwin Recruitment Ltd. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
The Senior Property Manager will oversee a portfolio of high-end London properties, acting as the key contact for landlords and tenants. This role requires excellent customer service, strong organisational skills, and the ability to manage maintenance, compliance, insurance, and tenancy processes efficiently. The successful candidate will also support and mentor junior staff, ensuring that all managed properties meet legal and professional standards. Key Responsibilities Act as the main point of contact for landlords and tenants within your assigned portfolio. Handle day-to-day maintenance issues and coordinate repair works. Instruct and manage approved contractors, ensuring work is completed to a high standard, on time, and within budget. Obtain quotations, monitor costs, and approve invoices in line with company procedures. Conduct routine and end-of-tenancy property inspections, preparing detailed reports and arranging any required remedial works. Manage rent arrears and serve legal notices (Section 21, Section 8, rent increase, and inspection notices) where required. Oversee tenant check-in and check-out processes, ensuring smooth transitions and accurate record keeping. Assess checkout reports for deposit deductions and negotiate fair resolutions between landlords and tenants. Ensure all managed properties remain fully compliant with current legislation, arranging renewals of safety inspections and certificates as needed. Liaise with the accounts team regarding rent payments, arrears, and landlord statements. Support, train, and guide junior members of the property management team. Collaborate with the lettings, tenancy progression, client relations, and accounts teams to ensure seamless communication and service delivery. Escalate complex or high-risk cases to the Lettings Director when necessary. Skills & Experience Required Minimum 5 years' experience in residential property management within office environment. Strong knowledge of UK lettings legislation and compliance requirements. Excellent written and verbal communication skills. Proven ability to manage multiple properties and competing priorities effectively. Confident in handling insurance claims and serving legal notices. Exceptional attention to detail, accuracy, and problem-solving ability. ARLA qualification (Level 3 or above) preferred. Personal Attributes Professional, calm, and customer-focused. Self-motivated and able to work independently. Reliable, organised, and results-driven. Strong sense of ownership and accountability. Team player with a positive, can-do attitude. Committed to maintaining high service and compliance standards. To apply, please send your cover letter and CV to Contact Us Please leave your message here, and a member of our team will back to you within 24 hours. Alternatively, you can reach us at or call us at (0) . Crown Home Buying and Letting Luxury Estate Agents London International House, 1 St. Katharine's Way London, E1W 1UN
Feb 05, 2026
Full time
The Senior Property Manager will oversee a portfolio of high-end London properties, acting as the key contact for landlords and tenants. This role requires excellent customer service, strong organisational skills, and the ability to manage maintenance, compliance, insurance, and tenancy processes efficiently. The successful candidate will also support and mentor junior staff, ensuring that all managed properties meet legal and professional standards. Key Responsibilities Act as the main point of contact for landlords and tenants within your assigned portfolio. Handle day-to-day maintenance issues and coordinate repair works. Instruct and manage approved contractors, ensuring work is completed to a high standard, on time, and within budget. Obtain quotations, monitor costs, and approve invoices in line with company procedures. Conduct routine and end-of-tenancy property inspections, preparing detailed reports and arranging any required remedial works. Manage rent arrears and serve legal notices (Section 21, Section 8, rent increase, and inspection notices) where required. Oversee tenant check-in and check-out processes, ensuring smooth transitions and accurate record keeping. Assess checkout reports for deposit deductions and negotiate fair resolutions between landlords and tenants. Ensure all managed properties remain fully compliant with current legislation, arranging renewals of safety inspections and certificates as needed. Liaise with the accounts team regarding rent payments, arrears, and landlord statements. Support, train, and guide junior members of the property management team. Collaborate with the lettings, tenancy progression, client relations, and accounts teams to ensure seamless communication and service delivery. Escalate complex or high-risk cases to the Lettings Director when necessary. Skills & Experience Required Minimum 5 years' experience in residential property management within office environment. Strong knowledge of UK lettings legislation and compliance requirements. Excellent written and verbal communication skills. Proven ability to manage multiple properties and competing priorities effectively. Confident in handling insurance claims and serving legal notices. Exceptional attention to detail, accuracy, and problem-solving ability. ARLA qualification (Level 3 or above) preferred. Personal Attributes Professional, calm, and customer-focused. Self-motivated and able to work independently. Reliable, organised, and results-driven. Strong sense of ownership and accountability. Team player with a positive, can-do attitude. Committed to maintaining high service and compliance standards. To apply, please send your cover letter and CV to Contact Us Please leave your message here, and a member of our team will back to you within 24 hours. Alternatively, you can reach us at or call us at (0) . Crown Home Buying and Letting Luxury Estate Agents London International House, 1 St. Katharine's Way London, E1W 1UN
Customer Success Associate at Street Group Overview Street Group, one of the fastest growing PropTech companies in the UK, is hiring a Customer Success Associate to join its Manchester based team. This full time hybrid role offers a competitive salary of up to £30,000 (with uncapped OTE up to £35,000), a generous benefits package, and the chance to work on award winning technology that's transforming the property industry. If you're a proactive communicator with a passion for customer success and a desire to make a meaningful impact, this opportunity offers a dynamic career path in a high growth tech environment. Key Information Job Title: Customer Success Associate Company: Street Group Location: Manchester, England, United Kingdom Work Type: Full Time, Hybrid (up to 2 days WFH) Salary: Up to £30,000 per annum (OTE £35,000 uncapped) Contract Type: Permanent Application Deadline: Rolling (early application encouraged) About Street Group Founded in 2015 by siblings Tom and Heather Staff, Street Group is an award winning PropTech company on a mission to improve the property industry for everyone involved in buying, selling, renting, and letting. Their flagship product, Spectre, is a multi award winning instruction generation tool that delivers an average ROI of over 3000% for estate agents. Street Group's technology empowers thousands of UK estate agencies by streamlining operations, generating leads, and enhancing customer experiences. The company fosters a culture of innovation, inclusivity, and continuous growth. Job Description As a Customer Success Associate, you'll ensure clients get the most out of Spectre, Street Group's leading prospecting tool. You'll onboard new clients, provide technical support, and deliver strategic guidance to help customers achieve their goals. This fast paced role offers variety and autonomy. You'll collaborate with cross functional teams, contribute to product development, and help shape the future of customer success at Street Group. Key Responsibilities Onboard new clients and guide them through Spectre setup Conduct strategy calls and training sessions to maximise product value Provide technical support via phone and email Proactively identify and resolve customer issues Relay feedback to product and business teams Collaborate with sales and tech teams on feature development Upsell additional products and services to existing clients Candidate Requirements A background in Customer Success or Account Management A passion for delivering exceptional customer experiences Excellent written and verbal communication skills Motivation to work independently and contribute to a growing business Strong organisational skills and attention to detail Comfort with modern digital tools and systems Benefits Hybrid working (up to 2 days WFH) £1,000 holiday bonus after one year (tax covered) £500 annual learning and development budget Birthday leave - enjoy your special day off, paid Two paid volunteering days per year Enhanced maternity, paternity, and adoption pay Mental health and well being support via Health Assured Regular wellness initiatives and activities Public transport season ticket loans Paid menopause leave Holiday buying scheme Cycle to work scheme Electric car salary sacrifice scheme Climate positive company culture Relaxed office environment - dogs welcome Fully stocked fridge and Friday drinks Team off sites, events, and happy hours Opportunity to work on cutting edge technology Be part of a mission driven team improving the property industry Interview Process Introductory call with a Talent team member Interview with the Head of Customer Success and a Senior Customer Success Manager Final interview with the VP of Customer Success and a Senior Customer Success Manager Street Group is committed to making interviews inclusive. If you need adjustments or accommodations, you're encouraged to share your needs. How to Apply Click here to Submit your application directly through Street Group's careers page. Include your CV and a brief cover letter that highlights your relevant experience and enthusiasm for the role. Applications are reviewed on a rolling basis, so early submission is recommended.
Feb 05, 2026
Full time
Customer Success Associate at Street Group Overview Street Group, one of the fastest growing PropTech companies in the UK, is hiring a Customer Success Associate to join its Manchester based team. This full time hybrid role offers a competitive salary of up to £30,000 (with uncapped OTE up to £35,000), a generous benefits package, and the chance to work on award winning technology that's transforming the property industry. If you're a proactive communicator with a passion for customer success and a desire to make a meaningful impact, this opportunity offers a dynamic career path in a high growth tech environment. Key Information Job Title: Customer Success Associate Company: Street Group Location: Manchester, England, United Kingdom Work Type: Full Time, Hybrid (up to 2 days WFH) Salary: Up to £30,000 per annum (OTE £35,000 uncapped) Contract Type: Permanent Application Deadline: Rolling (early application encouraged) About Street Group Founded in 2015 by siblings Tom and Heather Staff, Street Group is an award winning PropTech company on a mission to improve the property industry for everyone involved in buying, selling, renting, and letting. Their flagship product, Spectre, is a multi award winning instruction generation tool that delivers an average ROI of over 3000% for estate agents. Street Group's technology empowers thousands of UK estate agencies by streamlining operations, generating leads, and enhancing customer experiences. The company fosters a culture of innovation, inclusivity, and continuous growth. Job Description As a Customer Success Associate, you'll ensure clients get the most out of Spectre, Street Group's leading prospecting tool. You'll onboard new clients, provide technical support, and deliver strategic guidance to help customers achieve their goals. This fast paced role offers variety and autonomy. You'll collaborate with cross functional teams, contribute to product development, and help shape the future of customer success at Street Group. Key Responsibilities Onboard new clients and guide them through Spectre setup Conduct strategy calls and training sessions to maximise product value Provide technical support via phone and email Proactively identify and resolve customer issues Relay feedback to product and business teams Collaborate with sales and tech teams on feature development Upsell additional products and services to existing clients Candidate Requirements A background in Customer Success or Account Management A passion for delivering exceptional customer experiences Excellent written and verbal communication skills Motivation to work independently and contribute to a growing business Strong organisational skills and attention to detail Comfort with modern digital tools and systems Benefits Hybrid working (up to 2 days WFH) £1,000 holiday bonus after one year (tax covered) £500 annual learning and development budget Birthday leave - enjoy your special day off, paid Two paid volunteering days per year Enhanced maternity, paternity, and adoption pay Mental health and well being support via Health Assured Regular wellness initiatives and activities Public transport season ticket loans Paid menopause leave Holiday buying scheme Cycle to work scheme Electric car salary sacrifice scheme Climate positive company culture Relaxed office environment - dogs welcome Fully stocked fridge and Friday drinks Team off sites, events, and happy hours Opportunity to work on cutting edge technology Be part of a mission driven team improving the property industry Interview Process Introductory call with a Talent team member Interview with the Head of Customer Success and a Senior Customer Success Manager Final interview with the VP of Customer Success and a Senior Customer Success Manager Street Group is committed to making interviews inclusive. If you need adjustments or accommodations, you're encouraged to share your needs. How to Apply Click here to Submit your application directly through Street Group's careers page. Include your CV and a brief cover letter that highlights your relevant experience and enthusiasm for the role. Applications are reviewed on a rolling basis, so early submission is recommended.
Our multi office independent client is looking for an experienced Sales progressor to join there independent Estate agency based in Colchester CO1. The role will be offering a professional service to client, vendors, buyers and solicitors covering all legal aspects within property sales. The successful candidate will be responsible for progressing a pipeline of Property sales. Therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. And have an excellent level of customer service skills. Responsibilities include but will not be limited to: Have the ability to demonstrate a track record of Progressing Property sales Be fully conversant with current regulation/ legislation and processes surrounding Property Sales Striving to exceed individual targets. Liaising with Solicitors on all legal Property sale matters Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance Supporting the team Liaising with Estate agents, Buyers and vendor clients. The Successful Applicant will need to possess the following skills: Previous experience in property sales progression is essential for this role as the successful individual will be responsible for the immediate management of a pipeline residential property sales. Experience in dealing with all aspects of a Property transaction It is highly desirable that candidates have intermediate computer literacy Experience of Property sales software packages would be useful. Professional qualifications would be an advantage but not a necessity Be able to manage their own workload Excellent communication skills The hours will be: Monday to Friday 9.00am - 5.00pm. Start times to be discussed. Flexible. Salary range will be: between £28.000pa - £30.000pa depending on experience. On a employed or self employed basis 28 days holiday pa including bank holidays. Pro rata If this role is of interest to you and you feel you have the necessary experience, please submit your most up to date CV and contact details to Kelly and Steve at Bastow Irwin Recruitment Ltd. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
Feb 04, 2026
Full time
Our multi office independent client is looking for an experienced Sales progressor to join there independent Estate agency based in Colchester CO1. The role will be offering a professional service to client, vendors, buyers and solicitors covering all legal aspects within property sales. The successful candidate will be responsible for progressing a pipeline of Property sales. Therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. And have an excellent level of customer service skills. Responsibilities include but will not be limited to: Have the ability to demonstrate a track record of Progressing Property sales Be fully conversant with current regulation/ legislation and processes surrounding Property Sales Striving to exceed individual targets. Liaising with Solicitors on all legal Property sale matters Striving to exceed customer expectations. Handling complaints and providing solutions Maintaining policies and procedures in accordance with company policies Ensuring compliance Supporting the team Liaising with Estate agents, Buyers and vendor clients. The Successful Applicant will need to possess the following skills: Previous experience in property sales progression is essential for this role as the successful individual will be responsible for the immediate management of a pipeline residential property sales. Experience in dealing with all aspects of a Property transaction It is highly desirable that candidates have intermediate computer literacy Experience of Property sales software packages would be useful. Professional qualifications would be an advantage but not a necessity Be able to manage their own workload Excellent communication skills The hours will be: Monday to Friday 9.00am - 5.00pm. Start times to be discussed. Flexible. Salary range will be: between £28.000pa - £30.000pa depending on experience. On a employed or self employed basis 28 days holiday pa including bank holidays. Pro rata If this role is of interest to you and you feel you have the necessary experience, please submit your most up to date CV and contact details to Kelly and Steve at Bastow Irwin Recruitment Ltd. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
