12 jobs found

Join a fast-growing company with a purpose! At Fastned, you will actively contribute to accelerating the transition to electric mobility. Together with over 400 colleagues (more than 50 nationalities) across 9+ countries, we have big plans: we are building a Europe-wide network of 1,000 beautiful fast-charging stations where electric drivers can charge their cars with energy from the sun and wind. We have recently been voted best charging network in the UK, France, and the Netherlands, a testimony to our drive to offer the best charging experience to EV drivers! We stand out from other charge point operators with our high-power charging, drive-through model, and commitment to super-reliable infrastructure. Our stations provide fast, seamless charging experiences, allowing drivers to charge their EVs in minutes, not hours. As a leading provider of ultra-fast charging, we're focused on delivering exceptional service and innovation to accelerate the transition to electric mobility, and it all starts with securing the best locations! We're looking for an Expansion Manager to help us find and secure top-tier charging locations in the UK, strengthening Fastned's position as the go-to charging provider in Europe! Your role As an Expansion Manager, you'll focus on securing prime real estate in high-traffic areas, ensuring our stations are visible, accessible, and built for long-term success. You'll work closely with landowners, developers, and retailers to forge strategic partnerships, helping Fastned solidify its position as the leading charging network in the region. In concrete terms, this means you Expand our fast charging network in the United Kingdom by securing new locations (from scouting to signed land leases or freeholds) and by developing new partnerships (with both commercial landowners and local authorities) together with a highly skilled, international team. Drive forward the entire acquisition lifecycle of each site, from identification to contract signature, working closely with our wider in-house pipeline team. Implement a strong network development plan for your focus area, while continuously expanding & managing the portfolio of contracted sites. Have a keen eye for market developments and you know when to take advantage of the right opportunities. This includes monitoring policy development and understanding its impact on our development plans. Help the team structure and streamline processes as much as possible to maximise effectiveness & efficiency. In this role, you need to feel comfortable diving into techno-economic topics (together with our subject experts), as you need to know your part when leading negotiations. Your onboarding will include a variety of "masterclasses" around the topics of e-mobility and fast-charging. As a member of the Fastned family we want you to 'think like a founder'. We value your input, we expect you to think critically and take ownership. Part of this means generating and pitching ideas to develop our business offerings and ensuring support for these ideas within Fastned. This hands-on role will be based in our London office, where you will become part of a diverse & fun team. You will collaborate closely with Fastned's functional teams (from design through to operations) in the UK and Europe, and you will get the unique chance to learn a lot about our future-driven industry, where you can make a real impact! Who are we looking for In order to be successful in this role you have to be convincing, a real networker with outstanding people skills. You bring along extensive experience with negotiations (for example in real estate), as you will need to be at ease when negotiating with both governmental bodies and private landowners. You are keen to communicate Fastned's vision and values to site owners & real estate companies and support your team in its expansion. Additionally, you tick the following boxes: 3+ years of work experience, of which a minimum of 1 year of relevant commercial real estate experience You have a broad hard and soft skillset encompassing stakeholder management, negotiation, an understanding of building and analysing financial cash flows, and experience drafting and adapting Heads of Terms and other legal documents. A sales-driven, 'go-getter' mentality. You are a strong communicator, with a problem-solving mindset. Your commercial understanding helps you to filter a lot of information, assess its relevance and prioritise accordingly. You take equal satisfaction in signing your own deals, and helping the wider team hit its targets. You're an outgoing person who enjoys seeing new places and meeting new people. An affinity with commercial real estate and contracts (from a commercial, planning and legal perspective). An affinity with commercial and financial concepts, or a willingness to learn. Outstanding verbal and written communication skills in English. Open for regular travel within the United Kingdom and occasional travel to continental Europe. You enjoy learning new things and like to take on challenges. Nice-to-have You are a Chartered Surveyor, or soon to achieve Chartered status An existing network of key private and public stakeholders in land, energy, infrastructure, transport or e-mobility sectors within the United Kingdom. Plus points for previous experience in expansion or real estate and an appetite to deepen it further. Plus points for previous experience in hyper-growth companies or renewable energy. Highly motivated to accelerate the energy transition, with an interest in the future of e-mobility and the intersection of the private sector with public policy Join us in building a better future We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We value work-life balance, offer you real work flexibility and have family-friendly policies in place. We have an inclusive work environment, love authentic people, so don't try to fit in because we like you for who you are! Stock option plan -> we believe in shared value creation; A training and development budget of £2,600 per year per employee, because development and training are important to us and our sector offers endless opportunities; A company electric car for the fulfilment of your site inspections and onsite meetings Daily vegetarian lunches, snacks & drinks provided at our office locations; A paid pension plan and private health insurance, fully covered by Fastned; 2 Mission Days per year to encourage Fastneditos to get involved with activities that are directly linked to Fastned's mission, DE&I, or ERG's. Reimbursement for commuting expenses to the office Break a sweat and improve your well-being with our weekly fitness classes led by professional trainers. Next to fun events year-round, we throw notorious Christmas parties and organise an amazing yearly trip abroad with all employees; Other perks include flexible working hours, full travel compensation, and the working gear of your choice. Interested? Apply today! We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you're excited about joining our mission to provide freedom to electric drivers and speeding up the energy transition. The recruitment process consists of these stages below: A first video call with our recruiter to find out more about Fastned & our company culture; Interview with Expansion Lead UK and Senior Expansion Manager to get a clear understanding of the role; A second case interview with Expansion Lead UK and UK Country Director A final interview with Network Development Director We are looking forward to your application! If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at) fastned.co.uk Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status, or any other protected characteristic that makes you unique.

We're looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. This fully remote role is ideal for someone based in the UK who is passionate about helping customers succeed and is ready to grow into a more advanced training and onboarding role over time. Manage and maintain the customer database, ensuring records are accurate and up to date Build strong relationships with customers and serve as their primary point of contact post-sale Handle inbound customer queries via email, phone, and remote sessions Deliver ongoing training and support to existing customers to ensure successful software usage Assist the sales team by providing product knowledge and attending handover meetings with new clients Collaborate with the support and product teams to resolve issues and relay customer feedback Monitor customer usage and proactively address adoption or engagement challenges Develop a deep understanding of PaperLess software and gradually take on responsibility for training new customers (both online and onsite) Candidate Requirements: Previous experience in a customer success, account management, or client-facing support role Excellent communication and problem-solving skills Ability to work independently, manage multiple priorities, and stay organised in a remote environment A growth mindset with a willingness to learn and take on new responsibilities Experience with CRM systems and customer engagement tools Knowledge of accounting processes or ERP systems (e.g., Sage) is a strong advantage Package: Fully remote position (UK-based) Opportunity to grow into a lead trainer role for new customer onboarding Supportive team environment with strong collaboration across departments Competitive salary based on experience Ongoing training and professional development

Creating original and innovative luxury soft toys, Jellycat combines luxurious fabrics with quirky and cute designs and sells its products online and via stockists throughout the UK, Europe and the rest of the world. Due to ongoing business growth, we are looking to appoint a Sales Trainer, responsible for training our UK Regional Sales team. This role is field-based, working directly with our Sales Managers and Sales Team Leads developing their knowledge and skills in the Jellycat brand, product merchandising, sales techniques and effective management skills, whilst adhering closely to the Jellycat brand and training guidelines. As Sales Trainer, you will be responsible for creating and capturing best practices and processes to ensure all the regional sales managers are aligned. You will ensure the new team is equipped to deliver what exceptional looks like through all our partners, focusing on elevating our brand position, creating brand ambassadors and delivering an exceptional customer experience. The Sales Trainer's role is to elevate the capabilities of our teams to ensure that they are performing to the optimum level in line with Jellycat expectations. You'll be; Training Delivering in-person and virtual training sessions on sales techniques, product knowledge, brand, merchandising and customer service skills. Supporting the development of the field sales team's management skills, such as negotiation skills, effective communication, overcoming resistance, change management and personal impact. Working alongside Regional Sales Managers during meetings with customers and potential customers to provide real-time feedback and coaching. Developing an in-store brand ambassador program. Developing and implementing tailored training to enhance individual and team performance. Delivery of the new hire induction and onboarding program. Performance Assessment In collaboration with Team Leads and UK sales leadership team, monitoring individual and team sales and management performance and providing feedback. Working cross-functionally throughout the business to ensure best practice is implemented and knowledge is shared. Conducting assessments to identify areas of improvement in selling strategies and customer satisfaction. Offering personalised feedback to help Regional Sales Managers and Team Leads meet and exceed goals. Sales Strategy Development: Collaborating with Head of UK Sales to design training that aligns with company goals and sales strategies. Providing input on market trends, best practices and customer needs, helping to shape sales approaches and product offerings. Ongoing Support: A resource for sales teams by providing continuous guidance and support. Researching, proposing and designing training sessions to help onboard new employees and up-skill existing employees. Updating and refreshing training materials regularly to reflect changes in products, services, brand positioning and merchandising. Supporting managers with onboarding. Working with the People Team and sales leadership for onboarding and ongoing development of new hires. Working in the field Traveling across assigned regions to conduct face-to-face training and coaching sessions with regional sales teams. Accompanying Regional Sales Managers on customer calls or visits to observe interactions and provide feedback and suggestions for improvements. Ensuring the team is compliant with company policies and health & safety best practices as remote employees. Reporting & Metrics Tracking and reporting on training outcomes, including improvements in sales figures, conversion rates, and customer satisfaction and brand standards. Analysing data to demonstrate the impact of training programs on overall sales performance. Feeding back the successes and challenges of training and supporting the new field sales team. You'll have; 3-5 years of previous experience in field or customer-facing sales. Demonstrated success in achieving targets and building strong customer relationships. Further track record in sales training or coaching roles. Knowledge of learning principles and effective training techniques. Excellent communication and presentation skills. Knowledge of brand and merchandising guidelines. Analytical skills to evaluate performance data and training impact. Strong problem-solving skills, adaptable to various team dynamics and challenges. Must be comfortable traveling extensively within the U.K. and be away from home. Prepared to work in the field 3 out of 5 days a week supporting our field-based team. Attend and participate in monthly field sales meetings. A valid UK driving license. Familiarity with digital & physical sales tools, CRM systems, marketing & image banks/tools, PixSell and SAP (full training will be given). This role would appeal to someone with a strong background in sales, a passion for coaching, and a willingness to be on the road frequently, helping the team succeed in real-world selling environments.

nurtur is a diverse group of SaaS software brands focused on generating revenue, demonstrating ROI, utilising data to programmatically determine decisions, an industry leader in Insights and a champion of best practice and innovation within the sector. This enables our customers to automate manual processes and focus on their customers, which in turn increases their revenue and profitability. Our Vision is to nurture, capitalise, and deliver return on investment for all users of our world class, data-driven ecosystem. As Head of Customer Delivery at nurtur.tech, you will hold a crucial role in ensuring the seamless and exceptional delivery of products and services to our customers throughout nurtur.tech. You will be a strong leader and a strategic planner, with a deep understanding of customer needs and expectations. The Head of Customer Delivery oversees the end-to-end customer delivery process, from order placement to onboarding completion, and collaborates closely with cross-functional teams to optimise processes and enhance the overall customer experience. Responsibilities and Duties Lead and manage the customer delivery team, including customer success trainers, project managers, web developers, and other relevant stakeholders. Develop and implement strategies for delivering products or services to customers in a timely, efficient, and cost-effective manner, while meeting quality standards and customer expectations. Ensure the group's vision is at the heart of each customer delivery, meaning that a joined-up approach to our products is integrated within the onboarding experience. Collaborate with Sales, Marketing, Customer Success, and Development to ensure alignment of customer delivery strategies with business objectives and market needs. Define, implement, and maintain customer delivery processes and standards. Monitor and analyse key performance indicators (KPIs) related to customer delivery, such as delivery times, order accuracy, customer satisfaction, and service level agreements (SLAs), and implement initiatives to improve performance and efficiency. Identify and address bottlenecks, gaps, and pain points in the customer delivery process, and implement solutions to streamline workflows and enhance the overall customer experience. Manage customer escalations and complaints effectively, ensuring timely resolution and customer satisfaction, and implementing measures to prevent recurrence. Develop and maintain strong relationships with key customers, partners, and vendors, and act as a trusted advisor and advocate for their needs and interests. Stay informed about industry best practices, emerging trends, and technological advancements in customer delivery and logistics, and incorporate relevant insights into organisational strategies and processes. Contribute to the development of our products, raising ideas and sharing customer feedback to further develop our proposition. Oversee maintenance of the customer CRM platform, ensuring accurate data is available for the business and most importantly the invoicing process. Provide regular updates and reports to senior management on the status of customer delivery operations, including performance metrics, issues, and improvement initiatives. Co-ordinate continual improvement initiatives for those within the team. Enable 'train the trainer' sessions to cross-share knowledge and approaches. Qualifications: Proven experience in a leadership role overseeing customer delivery or operations functions, preferably in a marketing or the property industry. Strong understanding of customer delivery processes, logistics, and supply chain management, with experience in developing and implementing strategies to optimise operations and enhance customer satisfaction. An aptitude for technical learning - this role will manage HTML Web Developers and as such you must have the ability to understand technical constraints and solutions. Excellent leadership, communication, and interpersonal skills, with the ability to effectively lead and motivate teams, build relationships, and collaborate with cross-functional stakeholders. Demonstrated ability to analyse data, identify trends and insights, and make data-driven decisions to improve performance and drive results. Experience working with customer relationship management (CRM) systems and other relevant tools and technologies. Proven track record of driving process improvements, operational efficiencies, and customer satisfaction in customer delivery operations. Ability to thrive in a fast-paced and dynamic environment, with a customer-focused mindset and a passion for delivering exceptional customer experiences. Working hours are 9 am - 5.30 pm Monday to Friday so you'll have the weekends to relax and recharge. Hybrid working will be available after the probation period is passed. The successful applicant will receive and have access to: 25 days holiday plus the 8 bank holidays Health Shield cash plan to recoup the cost of services such as dentistry, opticians, etc. Death in Service Cover Company Sick Pay Bike to Work scheme. Please note, unfortunately, this role does not provide visa sponsorship opportunities.

We are seeking a dynamic, energetic, and ambitious Head Coach/Assistant Studio Manager to play a vital role in the success of a thriving F45 studio, that is part of a larger group. This position combines coaching, operational management, and community-building responsibilities, making it ideal for someone who is passionate about fitness and eager to progress in their career within a collaborative and supportive studio environment. If you are looking for a role where you can lead, inspire, and grow within a supportive and ambitious studio environment, this position is for you. With opportunities to develop your career while making a meaningful impact on our thriving fitness community, we'd love to hear from you! The Role Salary: Hours dependent Working Hours: 20 / 30 and 40 hour contracts available dependent on how full time you are wanting to be Coaching: 50/50 Split Reporting to: The Owner/ Studio Manager Responsibilities: Coaching and Team Leadership: Coach a minimum of 10 classes per week, contract dependent, maintaining exceptional standards in every session. Manage, develop, and onboard a team of coaches, ensuring the highest level of class delivery. Provide ongoing training and support to team members, fostering a collaborative and high-performing environment. Studio Operations: Execute studio operational tasks to ensure smooth day-to-day running, including scheduling, cleanliness, and health and safety compliance. Oversee and maintain workout standards, team rotas, and class cover. Assist with opening and closing the studio, including weekends as needed. Sales and Member Engagement: Support with new leads and guide them through the onboarding process to secure memberships or package bundles. Engage with prospective and existing members through follow-ups, feedback collection, and addressing any queries or concerns. Support the Studio Manager in meeting and exceeding studio targets through innovative sales and retention strategies. Community Building: Develop initiatives to enhance brand awareness. Lead by example by being an active and approachable part of the studio's membership community. Coordinate and participate in events to foster a strong sense of community among members. Strategy and Collaboration: Work closely with the Studio Manager to develop and implement creative strategies for member acquisition and retention. Take on additional responsibilities and decision-making duties in the Studio Manager's absence. The Person: Qualifications: Level 3 Personal Training Certification (minimum). Experience: Previous experience in studio management or as a head trainer within a boutique fitness environment. Sales Expertise: Proven ability to drive sales and achieve targets; experience in overcoming objections and roadblocks is highly desirable. Leadership: Strong team leadership and people management skills; able to motivate and inspire others. Communication: Exceptional verbal and written communication skills with a member-centric approach. Organisation: Highly organised with the ability to prioritise and thrive in a fast-paced environment. Tech-Savvy: Comfortable using IT systems and dashboards. Flexibility: Willingness to work varied hours, including evenings, weekends, and covering additional shifts as required. Mindset: Energetic, enthusiastic, and driven with an "owner's mentality" and a passion for fitness.

Henlee Resourcing is working with a well-known and respected employer based in Swindon to recruit a Sales Trainer on a permanent basis. We are looking for an individual to support the sales team in defining and providing continuous training solutions to help develop all new and existing sales employees, whilst ensuring customer excellence is always delivered. Reporting to the Training Manager and the Head of Sales, this role will focus on the design, development, and delivery of various training initiatives, supporting new starters from induction through to passing their probation, as well as providing continuous training to experienced team members and management on sales and performance improvement. Duties will include * Support all inductions, onboarding, and training programs across the sales team. * Manage training itineraries, meeting room management, resource scheduling and other administrative tasks. * Contribute to the design and development of training and coaching to ensure continuous improvement. * Provide MI reporting and stats to prove Return On Investment. * Work effectively with other team members to help generate a supportive team culture. * Coordinate training and coaching sessions for the wider business when required. Suitable applicants must have 2 years+ sales experience, with a proven track record of achieving targets, as well as the above experience in a dedicated sales training role or similar. You will be comfortable delivering training to large groups (typically 10 to 15), have a good understanding of training and coaching tools and techniques (with a willingness to research and learn new techniques) and, ideally, experience of training people who are selling regulated products (highly desirable but, not essential). If you are looking for a fast-paced role, within a reputable organisation and, are a sales and performance training whizz, we are keen to hear from you! Henlee Resourcing is a specialist full service human resources recruitment consultancy operating across the South West, M3, M4 and M5 corridors.