# Designate Store ManagerJob Req ID: 54036Posting Date: 9 Dec 2025Function: EE RetailUnit: ConsumerLocation: Derby: INTU (R402), Derby, United KingdomSalary: competitive Designate Store Manager Join Our Team as a Retail Designate Store Manager! Location: East Midlands (Derby, Nottingham, Leicester) Salary:Competitive At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.We are looking for a Retail Designate Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.As our Retail Designate Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. Significant earning potential through commission, rewards, and incentives. 24/7 access to an online GP for you and your immediate family. Market-leading paid carer's leave. Equalized family leave with 18 weeks full pay and 8 weeks half pay. Huge discounts on EE & BT products, saving you hundreds of pounds annually. Support for your career development. Season Ticket Travel Loan. Volunteering days to give back to your community. Optional Private Healthcare and Dental coverage. About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you.Join us and be part of a team where you can truly make a difference!
Feb 04, 2026
Full time
# Designate Store ManagerJob Req ID: 54036Posting Date: 9 Dec 2025Function: EE RetailUnit: ConsumerLocation: Derby: INTU (R402), Derby, United KingdomSalary: competitive Designate Store Manager Join Our Team as a Retail Designate Store Manager! Location: East Midlands (Derby, Nottingham, Leicester) Salary:Competitive At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.We are looking for a Retail Designate Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.As our Retail Designate Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. Significant earning potential through commission, rewards, and incentives. 24/7 access to an online GP for you and your immediate family. Market-leading paid carer's leave. Equalized family leave with 18 weeks full pay and 8 weeks half pay. Huge discounts on EE & BT products, saving you hundreds of pounds annually. Support for your career development. Season Ticket Travel Loan. Volunteering days to give back to your community. Optional Private Healthcare and Dental coverage. About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you.Join us and be part of a team where you can truly make a difference!
AFM - Association Française du Marketing
Ashford, Kent
A luxury retail company is seeking an experienced Store Manager to lead their Ashford store. The ideal candidate has at least 2 years of retail management experience, preferably in the fragrance and beauty sector, and demonstrates a customer-centric approach. Successful leadership skills and commercial acumen are essential for driving sales and building an effective team. In return, the position offers a competitive salary, 50% staff discount, and various additional perks including a company pension scheme and ongoing development opportunities.
Feb 04, 2026
Full time
A luxury retail company is seeking an experienced Store Manager to lead their Ashford store. The ideal candidate has at least 2 years of retail management experience, preferably in the fragrance and beauty sector, and demonstrates a customer-centric approach. Successful leadership skills and commercial acumen are essential for driving sales and building an effective team. In return, the position offers a competitive salary, 50% staff discount, and various additional perks including a company pension scheme and ongoing development opportunities.
Location This position is located at 200 Oxford St Fitzrovia, London W1D1NU United Kingdom Role Summary The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Strategically recruit, train and develop managers to increase the day to day productive of the business Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce Uphold Company standards and act as strong leader to the team Leadership & Communication: Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda Model the way for the store team and inspires a shared vision Responsible for the roll-out of new training and operational initiatives Possess excellent communication skills in both written and verbal form Managing the Environment: Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard Operations: Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely Commercial Awareness: Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales Assume total accountability for the store's profitability and guide the management team to utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a senior management role working in a fast paced, high volume fashion retail environment Upholding excellent VIBE and a service-orientated culture Ability to positively impact statistical results in sales, payroll and stock loss Proven record of developing talented individuals at Department Manager level Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Feb 04, 2026
Full time
Location This position is located at 200 Oxford St Fitzrovia, London W1D1NU United Kingdom Role Summary The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Strategically recruit, train and develop managers to increase the day to day productive of the business Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce Uphold Company standards and act as strong leader to the team Leadership & Communication: Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda Model the way for the store team and inspires a shared vision Responsible for the roll-out of new training and operational initiatives Possess excellent communication skills in both written and verbal form Managing the Environment: Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard Operations: Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely Commercial Awareness: Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales Assume total accountability for the store's profitability and guide the management team to utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a senior management role working in a fast paced, high volume fashion retail environment Upholding excellent VIBE and a service-orientated culture Ability to positively impact statistical results in sales, payroll and stock loss Proven record of developing talented individuals at Department Manager level Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Feb 04, 2026
Full time
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Feb 04, 2026
Full time
Government Customer Success Manager At TryHackMe, our mission is to make learning and teaching cybersecurity accessible, practical, and deeply engaging. With over 6 million learners worldwide, we help organisations build real cyber capability - from classrooms to enterprises and critical national infrastructure. We're hiring a Government Customer Success Manager to own and grow strategic relationships across government, defence, and public sector organisations, positioning TryHackMe as a long term cyber readiness and workforce development partner. This role sits at the centre of one of TryHackMe's most strategically important growth segments. You'll work closely with defence, intelligence, and public sector stakeholders to ensure measurable outcomes, strong renewals, and visible advocacy across government ecosystems. Role Overview As the Government Customer Success Manager, you own the post sale success, adoption, and value realisation for TryHackMe's government and defence customers. Government customers operate with longer buying cycles, complex stakeholder groups, strict security expectations, and mission critical outcomes. Success in this role requires visible ownership, confidence navigating ambiguity, and the ability to translate platform usage into workforce readiness, operational resilience, and mission impact. This role requires proactive, visible ownership. We are not looking for someone who primarily focuses on internal process, tooling, or operational clean up. Success depends on consistent customer facing engagement, independent relationship building, and the ability to clearly demonstrate outcomes without reliance on inherited relationships or escalation support. You will manage a focused portfolio across: US Department of Defense (primary growth engine) - Air Force, Army, cyber focused units Western Allied Defence Forces - UK, Australia, Canada Local Government - police forces, councils, and public sector agencies You will partner closely with a dedicated Government Account Manager, where: You own adoption, outcomes, and value proof The AM owns commercial execution, renewals, and expansion Together, you will drive 90% Gross Revenue Retention and 125% Net Revenue Retention within the Government segment. Key Responsibilities Customer Outcomes & Retention Act as the primary relationship owner for government and defence customers, building trust across operational, training, technical, and leadership stakeholders. Establish and maintain a regular, documented engagement cadence across the entire portfolio - no accounts sit untouched without clear justification. Lead GOV specific onboarding and kickoff sessions aligned to mission readiness, workforce capability, and policy constraints. Define clear success criteria early, mapping TryHackMe usage to: Job Qualification Requirements (JQRs) Workforce readiness goals Cyber capability maturity targets Monitor adoption health (usage, engagement, milestone completion) and proactively intervene to mitigate risk well ahead of renewal. Own renewal readiness from a value and risk perspective, beginning 6-12 months pre expiry, with documented mitigation plans for any amber or red accounts. Maintain accurate renewal classification, forecasting, and CRM documentation to support predictable outcomes. Adoption, Engagement & Expansion Enablement Drive fast time to value by embedding TryHackMe into government training pipelines efficiently and securely. Standardise and scale content mapping to Job Qualification Requirements (JQRs) - a core differentiator for the GOV segment. Identify adoption led expansion signals including: Increased seat utilisation New units, teams, or agencies engaging Demand for CTFs, SOC simulators, tabletop exercises (TTX), or certifications Partner with the Government Account Manager to convert adoption insights and usage data into qualified expansion opportunities. Lead Executive Business Reviews (EBRs) focused on mission outcomes and workforce readiness, not product features. Strategic Growth & Advocacy Independently build net new government champions within your portfolio. Proactively identify, document, and communicate measurable customer outcomes. Develop credible, government ready success stories and expand TryHackMe's GOV logo library and reference pack. Confidently ask customers for feedback, advocacy, references, or logo permission once value has been delivered. Represent the voice of the government customer internally, influencing product roadmap priorities and GOV specific enablement. Operational Excellence & Enablement Own and continuously improve GOV specific playbooks and resources, including: GOV onboarding and renewal playbooks in ChurnZero GOV kickoff and EBR decks The Gov Hub in Notion as a single source of truth Use data rigorously to track adoption health, renewal risk, and expansion signals. Maintain excellent CRM hygiene across HubSpot and ChurnZero - forecasting accuracy is a non negotiable expectation. What Success Looks Like 90% renewal rate across the Government portfolio 125% Net Revenue Retention driven through adoption led expansion Customers can clearly articulate the mission and workforce impact of using TryHackMe Renewal risk is identified early and mitigated proactively Documented, repeatable GOV playbooks that scale success Recognition as a trusted cyber readiness advisor within government and defence Strong candidates can clearly articulate: Specific customer relationships they personally built How their actions directly improved renewal outcomes How they identified and mitigated risk before escalation What changed for the customer because of their involvement About You Essential Skills & Experience 3+ years experience in Customer Success, Account Management, or Strategic Partnerships within SaaS, cybersecurity, or regulated environments Proven ability to manage complex, high stakes customers with multiple stakeholders and long decision cycles Strong data literacy - you use data to tell clear value stories Experience driving adoption, renewals, and expansion in partnership with Sales or Account Managers Excellent communication skills across technical and senior leadership audiences Demonstrated ownership mindset - you can clearly show how your actions changed customer outcomes, not just what you worked on Evidence of self directed execution without heavy oversight This Role Is Not a Fit If You: Prefer working primarily behind the scenes rather than directly with customers Rely heavily on scripts without adapting to customer context Focus more on internal blockers than customer outcomes Are uncomfortable being accountable for visible progress and results Need close direction to drive engagement or momentum Government & Defence Domain Expertise (Highly Desirable) Familiarity with DoD structures and terminology (Squadron Group Wing MAJCOM; Army, Navy, Air Force, Marines, Space Force) Understanding of differences between Federal, State, Local, and International government organisations Exposure to government procurement processes, RFPs, contract vehicles, and extended buying cycles Awareness of government budget cycles, Continuing Resolutions (CRs), and shutdown impacts Experience working with resellers, system integrators, or defence contractors Compliance, Security & Trust Based Environments Familiarity with security and compliance frameworks such as FedRAMP, FISMA, NIST, or data sovereignty requirements Comfortable operating in high trust, security conscious environments Active security clearance (or eligibility and willingness to obtain one) is a strong advantage Preferred (But Not Required) Backgrounds Former military, government, or defence contractor experience Customer Success or Account Management experience in the public sector Background in cybersecurity training, workforce development, or education services Traits That Thrive at TryHackMe Our strongest CSMs demonstrate: Ownership - "If not me, then who?" Bias for Action - progress over perfection Customer Obsession - empathy paired with accountability Resilience - persistence through complexity and long cycles Craftsmanship - pride in clarity, quality, and impact Customer Success at TryHackMe is not a support role. It is a growth, trust, and outcomes function. Why This Role Matters Government and defence customers represent one of TryHackMe's most strategically important opportunities. This role is not about account maintenance - it's about building trust, proving value, and embedding TryHackMe into national cyber capability strategies. If done well . click apply for full job details
Location: London - Greater London House Salary: £100,044.00 - £125,055.00 plus £5,000.00 car allowance Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're seeking a Senior Development Manager to lead Clarion's residential and mixed-use developments across a diverse portfolio. You'll manage a high-performing team and key projects, delivering strong commercial outcomes and supporting the continued growth of our development programme. In this role, you'll motivate and guide your team to deliver Clarion's development strategy, overseeing operational performance, driving accountability, and ensuring innovative, compliant design solutions that meet both business and regulatory requirements. You'll also provide strategic financial leadership across projects, delivering analysis and modelling to inform decisions, managing budgets and risks, and supporting business planning to ensure value for money and the achievement of KPIs. We're looking for an experienced residential development professional with strong leadership and stakeholder management skills, a creative and commercial mindset, and a solid background in master planning and place creation. A relevant degree or equivalent professional experience is required. Professional qualifications such as RICS, RTPI, or CIOB are desirable, but candidates with equivalent experience are also encouraged to apply. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 18th February 2026 at midnight. This is a hybrid role based at our London office in Greater London House. Candidates will be required to attend the office three days per week, with occasional site visits to other locations. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Feb 04, 2026
Full time
Location: London - Greater London House Salary: £100,044.00 - £125,055.00 plus £5,000.00 car allowance Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're seeking a Senior Development Manager to lead Clarion's residential and mixed-use developments across a diverse portfolio. You'll manage a high-performing team and key projects, delivering strong commercial outcomes and supporting the continued growth of our development programme. In this role, you'll motivate and guide your team to deliver Clarion's development strategy, overseeing operational performance, driving accountability, and ensuring innovative, compliant design solutions that meet both business and regulatory requirements. You'll also provide strategic financial leadership across projects, delivering analysis and modelling to inform decisions, managing budgets and risks, and supporting business planning to ensure value for money and the achievement of KPIs. We're looking for an experienced residential development professional with strong leadership and stakeholder management skills, a creative and commercial mindset, and a solid background in master planning and place creation. A relevant degree or equivalent professional experience is required. Professional qualifications such as RICS, RTPI, or CIOB are desirable, but candidates with equivalent experience are also encouraged to apply. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 18th February 2026 at midnight. This is a hybrid role based at our London office in Greater London House. Candidates will be required to attend the office three days per week, with occasional site visits to other locations. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 04, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Chartered Association of Business Schools
City, London
Conference Production Manager Salary: £40,500 - £50,000 per annum, plus benefits Contract: Full-time, fixed-term (1 March - 31 August 2026) Location: London (40 Queen Street, EC4R 1DD) with hybrid working (two days in the office, three days from home) Reports to: Head of Events The Chartered Association of Business Schools (Chartered ABS) is seeking an experienced and commercially minded Conference Production Manager to lead the development and delivery of two of our flagship events: The India-UK Business School Dialogue (New Delhi, September 2026). The Chartered ABS Annual Conference (London, November 2026). This is a high-profile role for a dynamic professional with strong programme development, stakeholder engagement, and project management skills. You will oversee all aspects of content creation, programme design, and speaker management, ensuring both events deliver exceptional intellectual value, operational excellence, and strategic impact. Key responsibilities: Lead the production of the India-UK Business School Dialogue and Chartered ABS Annual Conference Develop stimulating, commercially viable conference programmes and session content Engage and manage high-profile speakers, including policymakers, business leaders, and senior academics Collaborate with colleagues, senior stakeholders, and institutional partners to ensure event success Drive production schedules, aligning with marketing and logistics plans Produce high-quality written copy for programmes and materials Support marketing activity to promote events and maximise delegate engagement Ensure all venues, logistics, and formats meet the needs of each programme We are looking for someone with: Significant experience up to a minimum of 7 years' in managing, researching, writing, and producing conferences or professional development programmes Proven experience managing multiple events and production schedules simultaneously Strong skills in researching and developing programme content and writing marketable event materials Experience delivering online events and collaborating with marketing teams Excellent oral and written communication, interpersonal skills, and the ability to network with senior stakeholders Commercial acumen, initiative, and the ability to work under pressure in a fast-paced environment A degree-level education is desirable Experience working with membership bodies, higher education institutions, or trade associations, as well as budget management and CRM/email marketing platforms, is advantageous. What we offer: Competitive salary Hybrid working (two days in the office, three days from home) 31 days annual leave plus bank holidays Attractive employer non-contributory pension Life assurance Wellbeing support Season ticket loans, cycle-to-work scheme, and eye care support A collaborative, values-driven, and supportive working environment How to apply: We welcome applications to include a CV (up to 2 pages) and cover letter (up to 1 page) submitted to Lauriane Véron, Head of Events Application deadline: 8 February 2026. The Chartered ABS is an equal opportunities employer and welcomes applications from people of all backgrounds and abilities. Reasonable adjustments will be made to support applicants throughout the recruitment process.
Feb 04, 2026
Full time
Conference Production Manager Salary: £40,500 - £50,000 per annum, plus benefits Contract: Full-time, fixed-term (1 March - 31 August 2026) Location: London (40 Queen Street, EC4R 1DD) with hybrid working (two days in the office, three days from home) Reports to: Head of Events The Chartered Association of Business Schools (Chartered ABS) is seeking an experienced and commercially minded Conference Production Manager to lead the development and delivery of two of our flagship events: The India-UK Business School Dialogue (New Delhi, September 2026). The Chartered ABS Annual Conference (London, November 2026). This is a high-profile role for a dynamic professional with strong programme development, stakeholder engagement, and project management skills. You will oversee all aspects of content creation, programme design, and speaker management, ensuring both events deliver exceptional intellectual value, operational excellence, and strategic impact. Key responsibilities: Lead the production of the India-UK Business School Dialogue and Chartered ABS Annual Conference Develop stimulating, commercially viable conference programmes and session content Engage and manage high-profile speakers, including policymakers, business leaders, and senior academics Collaborate with colleagues, senior stakeholders, and institutional partners to ensure event success Drive production schedules, aligning with marketing and logistics plans Produce high-quality written copy for programmes and materials Support marketing activity to promote events and maximise delegate engagement Ensure all venues, logistics, and formats meet the needs of each programme We are looking for someone with: Significant experience up to a minimum of 7 years' in managing, researching, writing, and producing conferences or professional development programmes Proven experience managing multiple events and production schedules simultaneously Strong skills in researching and developing programme content and writing marketable event materials Experience delivering online events and collaborating with marketing teams Excellent oral and written communication, interpersonal skills, and the ability to network with senior stakeholders Commercial acumen, initiative, and the ability to work under pressure in a fast-paced environment A degree-level education is desirable Experience working with membership bodies, higher education institutions, or trade associations, as well as budget management and CRM/email marketing platforms, is advantageous. What we offer: Competitive salary Hybrid working (two days in the office, three days from home) 31 days annual leave plus bank holidays Attractive employer non-contributory pension Life assurance Wellbeing support Season ticket loans, cycle-to-work scheme, and eye care support A collaborative, values-driven, and supportive working environment How to apply: We welcome applications to include a CV (up to 2 pages) and cover letter (up to 1 page) submitted to Lauriane Véron, Head of Events Application deadline: 8 February 2026. The Chartered ABS is an equal opportunities employer and welcomes applications from people of all backgrounds and abilities. Reasonable adjustments will be made to support applicants throughout the recruitment process.
Head of People - Northern Europe The Head of People is the People Partner to the President of the Northern Europe business, working with them and their leadership teams to deliver comprehensive support whilst creating and leading projects and strategic transformation initiatives that produces maximum value and output from employees so that the business delivers what is required of them to achieve its overall targets and business plans. The Head of People will be the coach, challenger, partner and trusted advisor to the President and Leadership Team. The incumbent will be an innovative thinker, focused on creating and delivering a People strategy that adds measurable value in key areas such as talent and development, learning and development, employee engagement, employer brand and People practices and policies, all of which focus on delivering exceptional customer outcomes. In addition, the incumbent will lead the People stream in important areas including M&A integrations, new wins and transitions, restructure programmes, cultural and organisational development programmes. Effective delivery in the Head of People role requires the incumbent to interface with local/regional leaders and the local/central People Function. The Head of People will work with the leadership team to embed a culture based on CBRE's RISE values which underpins high-performance, fairness, teamwork, growth and people development to achieve our vision and targets. The incumbent is a leader who understands the demands of driving a talent led business and therefore brings industry leading thinking across all areas of the People discipline to advance the People agenda and ultimately positions CBRE as a market-leading employer which provides a unique 'edge' when we are bidding for and retaining customers. To be successful the Head of People will be a visible and vocal leader, not afraid to be innovative or disruptive to achieve the best outcomes. At all times the Head of People will act with the highest amounts of integrity and professional standards. What You'll Do Analytics/Ai Use data and fact-based analysis to anticipate talent needs and provide insights to the business for competitive decision making Change Management Act as a change expert, making sure that employee engagement and communication is at the core of change programmes and supporting leaders in delivering change through people. Drive leaders to continuously challenge their structures so that they are constantly aligned to current business needs; support leaders in developing their structures to this end. Take the lead in managing works councils, trade unions or similar stakeholders/parties representing employee interests in the workplace. Culture Create and deliver initiatives that preserve and develop the organisational and regional culture Constantly review and assess the culture of the organisation through active, vocal engagement with leaders and managers and take any steps necessary to maintain CBRE's culture and RISE values Employee Engagement and Experience Lead the implementation and delivery of CBRE's employee engagement survey process and own the associated action plans following the survey Internal Stakeholders Contribute to the leadership team and act as a commercially astute business partner, coaching and challenging stakeholders where necessary so that their teams produce the outcomes required to deliver the business plan. Work with the President and leaders to deliver a compelling employee value proposition that differentiates us in the marketplace and supports/reinforces CBRE as an employer of choice. Build and maintain regular, high-quality contact with key internal stakeholders. Leadership Understand what is required in each area of the business and develop people plans that focus on the delivery of those outcomes. Provide leadership on People policies and processes, policy development (in line with country practices) and strategic implementation in support of achieving business plans and growth. Provide insight and practices from outside of CBRE to stretch internal thinking/practices and advise internal users on current and future market capabilities. Be visible and accessible to stakeholders and employees. As part of the People Leadership Team contribute to the broader leadership of People in AMS Ensure that the business is always compliant with internal policy requirements and external legal requirements and take all steps necessary to make sure this always remains the case. People Support Deliver People support that effectively meets the day-to-day requirements of the business. Provide tailored support in areas such as recruitment, employee relations and performance management whilst making sure that line managers are owning the delivery of all outcomes related to people management. Work closely with People Shared Services and Centres of Excellence to ensure business needs are met and a seamless, collaborative service is delivered to internal stakeholders by the whole People function. People Team Attract, recruit and retain members of the People Team and provide mentoring and career development. Motivate and lead the People Team and create a high-performance, delivery-based culture. Deliver active and regular communication to ensure business requirements are understood. Actively foster a culture of 'one team' across the network. Success in this role will be measured through defined targets as follows: Delivery of business revenue, profit targets, cashflow and other financial objectives as a key member of the leadership team Alignment across the region to the Local Operating Model Effective succession planning that develops and retains talent, measured through low attrition and high employee engagement scores Talent development and retention targets Achievement of the GWS Local NE business plan and People Team Roadmaps Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Feb 04, 2026
Full time
Head of People - Northern Europe The Head of People is the People Partner to the President of the Northern Europe business, working with them and their leadership teams to deliver comprehensive support whilst creating and leading projects and strategic transformation initiatives that produces maximum value and output from employees so that the business delivers what is required of them to achieve its overall targets and business plans. The Head of People will be the coach, challenger, partner and trusted advisor to the President and Leadership Team. The incumbent will be an innovative thinker, focused on creating and delivering a People strategy that adds measurable value in key areas such as talent and development, learning and development, employee engagement, employer brand and People practices and policies, all of which focus on delivering exceptional customer outcomes. In addition, the incumbent will lead the People stream in important areas including M&A integrations, new wins and transitions, restructure programmes, cultural and organisational development programmes. Effective delivery in the Head of People role requires the incumbent to interface with local/regional leaders and the local/central People Function. The Head of People will work with the leadership team to embed a culture based on CBRE's RISE values which underpins high-performance, fairness, teamwork, growth and people development to achieve our vision and targets. The incumbent is a leader who understands the demands of driving a talent led business and therefore brings industry leading thinking across all areas of the People discipline to advance the People agenda and ultimately positions CBRE as a market-leading employer which provides a unique 'edge' when we are bidding for and retaining customers. To be successful the Head of People will be a visible and vocal leader, not afraid to be innovative or disruptive to achieve the best outcomes. At all times the Head of People will act with the highest amounts of integrity and professional standards. What You'll Do Analytics/Ai Use data and fact-based analysis to anticipate talent needs and provide insights to the business for competitive decision making Change Management Act as a change expert, making sure that employee engagement and communication is at the core of change programmes and supporting leaders in delivering change through people. Drive leaders to continuously challenge their structures so that they are constantly aligned to current business needs; support leaders in developing their structures to this end. Take the lead in managing works councils, trade unions or similar stakeholders/parties representing employee interests in the workplace. Culture Create and deliver initiatives that preserve and develop the organisational and regional culture Constantly review and assess the culture of the organisation through active, vocal engagement with leaders and managers and take any steps necessary to maintain CBRE's culture and RISE values Employee Engagement and Experience Lead the implementation and delivery of CBRE's employee engagement survey process and own the associated action plans following the survey Internal Stakeholders Contribute to the leadership team and act as a commercially astute business partner, coaching and challenging stakeholders where necessary so that their teams produce the outcomes required to deliver the business plan. Work with the President and leaders to deliver a compelling employee value proposition that differentiates us in the marketplace and supports/reinforces CBRE as an employer of choice. Build and maintain regular, high-quality contact with key internal stakeholders. Leadership Understand what is required in each area of the business and develop people plans that focus on the delivery of those outcomes. Provide leadership on People policies and processes, policy development (in line with country practices) and strategic implementation in support of achieving business plans and growth. Provide insight and practices from outside of CBRE to stretch internal thinking/practices and advise internal users on current and future market capabilities. Be visible and accessible to stakeholders and employees. As part of the People Leadership Team contribute to the broader leadership of People in AMS Ensure that the business is always compliant with internal policy requirements and external legal requirements and take all steps necessary to make sure this always remains the case. People Support Deliver People support that effectively meets the day-to-day requirements of the business. Provide tailored support in areas such as recruitment, employee relations and performance management whilst making sure that line managers are owning the delivery of all outcomes related to people management. Work closely with People Shared Services and Centres of Excellence to ensure business needs are met and a seamless, collaborative service is delivered to internal stakeholders by the whole People function. People Team Attract, recruit and retain members of the People Team and provide mentoring and career development. Motivate and lead the People Team and create a high-performance, delivery-based culture. Deliver active and regular communication to ensure business requirements are understood. Actively foster a culture of 'one team' across the network. Success in this role will be measured through defined targets as follows: Delivery of business revenue, profit targets, cashflow and other financial objectives as a key member of the leadership team Alignment across the region to the Local Operating Model Effective succession planning that develops and retains talent, measured through low attrition and high employee engagement scores Talent development and retention targets Achievement of the GWS Local NE business plan and People Team Roadmaps Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
About the Role as Customer Success Manager (UK) We are looking for a relationship-driven Customer Success Manager who can ensure that our customers in the UK get maximum value out of All Gravy. You will be responsible for a portfolio of live UK customers and act as their trusted adviser and strategic partner. Your focus will be on creating strong, long-term relationships and helping customers succeed - both with our platform and in their daily operations. This is a full time position based in Central London, where you will work primarily from our office with some flexibility for working from home. Remote work is not possible, as the role requires frequent collaboration with the team and meetings with customers. Your Responsibilities In this role, you will take full ownership of the customer journey after onboarding, ensuring strong customer health and long term value: 1. Customer relationship management Become the primary point of contact for your portfolio of customers Build strong, trusted relationships and drive ongoing engagement Ensure high customer satisfaction and retention 2. Strategic account ownership Drive success in key metrics such as: GRR, churn rate, and expansion opportunities Understand customers' business challenges and goals - and help them achieve measurable results Proactively identify risks, challenges, and opportunities before they escalate 3. Business insights & analytical thinking Monitor customer usage and performance data Translate insights into clear, actionable recommendations for both customers and internal teams Run regular business reviews to ensure alignment and measurable value 4. Collaboration & customer advocacy Work closely with Product, Support, Sales, and Operations to solve customer challenges and improve the customer experience Be the customer's voice internally and contribute to product development based on feedback and insights Help improve Customer Success processes and play an active role in elevating team practices ️ What does it take to thrive here? We are not looking for a specific educational background - we are looking for the right mindset. You'll thrive in the role if you are curious, commercially minded, and passionate about helping customers succeed. You'll enjoy the role if you: Have strong relationship building skills and love creating value for customers Communicate clearly, confidently, and professionally Are comfortable working with data and turning insights into decisions and recommendations Possess a solid general business understanding Can work independently but also thrive in a collaborative environment Are comfortable working with tech and SaaS products - a technical background is not required, but curiosity and willingness to learn is essential Why join All Gravy now? Direct impact: You get ownership and responsibility from day one Meaningful work: Help frontline employees improve their working lives Strong culture: Low ego, high trust, and a focus on learning, clarity, and accountability Growth opportunities: We're scaling quickly, and you can grow with us If you want to help shape the future of frontline work and build strong, lasting relationships with exciting UK brands, we'd love to hear from you!
Feb 04, 2026
Full time
About the Role as Customer Success Manager (UK) We are looking for a relationship-driven Customer Success Manager who can ensure that our customers in the UK get maximum value out of All Gravy. You will be responsible for a portfolio of live UK customers and act as their trusted adviser and strategic partner. Your focus will be on creating strong, long-term relationships and helping customers succeed - both with our platform and in their daily operations. This is a full time position based in Central London, where you will work primarily from our office with some flexibility for working from home. Remote work is not possible, as the role requires frequent collaboration with the team and meetings with customers. Your Responsibilities In this role, you will take full ownership of the customer journey after onboarding, ensuring strong customer health and long term value: 1. Customer relationship management Become the primary point of contact for your portfolio of customers Build strong, trusted relationships and drive ongoing engagement Ensure high customer satisfaction and retention 2. Strategic account ownership Drive success in key metrics such as: GRR, churn rate, and expansion opportunities Understand customers' business challenges and goals - and help them achieve measurable results Proactively identify risks, challenges, and opportunities before they escalate 3. Business insights & analytical thinking Monitor customer usage and performance data Translate insights into clear, actionable recommendations for both customers and internal teams Run regular business reviews to ensure alignment and measurable value 4. Collaboration & customer advocacy Work closely with Product, Support, Sales, and Operations to solve customer challenges and improve the customer experience Be the customer's voice internally and contribute to product development based on feedback and insights Help improve Customer Success processes and play an active role in elevating team practices ️ What does it take to thrive here? We are not looking for a specific educational background - we are looking for the right mindset. You'll thrive in the role if you are curious, commercially minded, and passionate about helping customers succeed. You'll enjoy the role if you: Have strong relationship building skills and love creating value for customers Communicate clearly, confidently, and professionally Are comfortable working with data and turning insights into decisions and recommendations Possess a solid general business understanding Can work independently but also thrive in a collaborative environment Are comfortable working with tech and SaaS products - a technical background is not required, but curiosity and willingness to learn is essential Why join All Gravy now? Direct impact: You get ownership and responsibility from day one Meaningful work: Help frontline employees improve their working lives Strong culture: Low ego, high trust, and a focus on learning, clarity, and accountability Growth opportunities: We're scaling quickly, and you can grow with us If you want to help shape the future of frontline work and build strong, lasting relationships with exciting UK brands, we'd love to hear from you!
SHIFTS YOU ARE APPLYING FOR 38.75hrs p/w; Mon 08:45 - 18:00; Tue 08:45 - 18:00; Thu 08:45 - 18:00; Fri 08:45 - 18:00; Sat 08:45 - 18:00 To be an effective Store Manager, you will maximise sales, drive efficiencies and achieve performance targets by leading and inspiring your team to be their best. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role To be a successful Store Manager you will: Lead and inspire your team to be their best Provide an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe Demonstrate a hands-on approach for all operational and commercial activities alongside the team Form part of an area team reporting to the Area Manager, playing a part in the growth and success of the brand by identifying opportunities and adding value Ensure communication is up-to-date and accurate at all times in order to meet business needs We'll offer amazing benefits (see list further below) About You You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit You have exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers A team player who works at their best in a results driven, fast paced and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others Confidently problem solve, make sound business decisions, challenge processes and generate innovative ideas to take the business forward Experienced in leading and coaching a high performing team and effectively dealing with people issues An effective multi tasker who can plan, organise and prioritise your workload In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. What's Next Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in store assessment. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
Feb 04, 2026
Full time
SHIFTS YOU ARE APPLYING FOR 38.75hrs p/w; Mon 08:45 - 18:00; Tue 08:45 - 18:00; Thu 08:45 - 18:00; Fri 08:45 - 18:00; Sat 08:45 - 18:00 To be an effective Store Manager, you will maximise sales, drive efficiencies and achieve performance targets by leading and inspiring your team to be their best. Every day will be varied, fast paced, challenging but ultimately rewarding. People are at the heart of what we do so your experience in leading, coaching and motivating a high performing team will be crucial to your success. You can count on us to invest in your personal development from day one. Flexible working options are available. About the Role To be a successful Store Manager you will: Lead and inspire your team to be their best Provide an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe Demonstrate a hands-on approach for all operational and commercial activities alongside the team Form part of an area team reporting to the Area Manager, playing a part in the growth and success of the brand by identifying opportunities and adding value Ensure communication is up-to-date and accurate at all times in order to meet business needs We'll offer amazing benefits (see list further below) About You You are passionate about our customers, our people and our products. This passion and energetic approach to work inspires others, creating a great working atmosphere and team spirit You have exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers A team player who works at their best in a results driven, fast paced and challenging environment. You adapt to change quickly and can successfully bring the rest of the team on board with the new objectives A great communicator and can work naturally with people at all levels. You stay calm and approachable even under pressure - always realistic with your expectations of others Confidently problem solve, make sound business decisions, challenge processes and generate innovative ideas to take the business forward Experienced in leading and coaching a high performing team and effectively dealing with people issues An effective multi tasker who can plan, organise and prioritise your workload In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship. What's Next Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application. If you match our criteria we will be in touch to arrange a Telephone or Video Interview to find out more about your job history and more about you as a person. The next stage would be an in store assessment. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our store in Birmingham, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. What you'll be doing Supporting with overseeing the day to day running of the store Identifying opportunities to drive sales and maximize profitability Achieving with the aim to exceed targeted KPI's Inspiring the team to deliver exceptional service through regular service and product training Implementing and maintaining effective and efficient operational processes, procedures and administration Supporting with recruitment and conducting performance/probation reviews Deputising in the absence of the Store Manager What you'll ideally bring to the role You'll have previous retail management experience at a similar level A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering excellent customer service through your team Be highly visual and have strong commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast paced retail environment Be self motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Generous employee discount Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Low monthly cost health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Employee referral scheme Career development opportunities Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
Feb 04, 2026
Full time
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals. What's this role about? As part of our Retail team, you'll be joining our store in Birmingham, on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence. What you'll be doing Supporting with overseeing the day to day running of the store Identifying opportunities to drive sales and maximize profitability Achieving with the aim to exceed targeted KPI's Inspiring the team to deliver exceptional service through regular service and product training Implementing and maintaining effective and efficient operational processes, procedures and administration Supporting with recruitment and conducting performance/probation reviews Deputising in the absence of the Store Manager What you'll ideally bring to the role You'll have previous retail management experience at a similar level A passion for premium or luxury product helps, but we're open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering excellent customer service through your team Be highly visual and have strong commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast paced retail environment Be self motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we'll do for you Seasonal business wear allowance Generous employee discount Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Low monthly cost health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Employee referral scheme Career development opportunities Apply now to start your story at Reiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.
Get Staffed Online Recruitment Limited
Reading, Berkshire
Regional Sales Manager Packaging Location: Covering the South of England Salary: £55,000 £65,000 base, plus uncapped OTE Company: Leading UK manufacturer of innovative flexible packaging solutions Our client is seeking an ambitious and driven Regional Sales Manager to lead new business growth across the South of England. This is a high-impact role within a fast-growing manufacturer renowned for innovation, technical expertise, and a strong sustainability agenda. In this role, you will own a broad territory, developing new customer relationships and uncovering opportunities across multiple sectors. You will deliver tailored packaging solutions in close collaboration with internal teams including Operations, Technical, Co-Packing, and Marketing. This is an opportunity for a proactive hunter with strong technical or packaging sales experience to make a real commercial impact. The ideal candidate will have a proven track record in B2B sales, ideally within flexible packaging, manufacturing, print, or a technical product environment. You will have demonstrated success in winning new business, not just managing accounts, and experience navigating long sales cycles and complex customer requirements. You are a results-focused, ambitious professional with excellent new business development skills. You understand margins, pricing, and profitability, and are confident in presenting and closing deals. Strong stakeholder management and organisational skills will help you collaborate effectively across teams, while your tenacity, resilience, and customer-centric mindset will drive exceptional service and results.
Feb 04, 2026
Full time
Regional Sales Manager Packaging Location: Covering the South of England Salary: £55,000 £65,000 base, plus uncapped OTE Company: Leading UK manufacturer of innovative flexible packaging solutions Our client is seeking an ambitious and driven Regional Sales Manager to lead new business growth across the South of England. This is a high-impact role within a fast-growing manufacturer renowned for innovation, technical expertise, and a strong sustainability agenda. In this role, you will own a broad territory, developing new customer relationships and uncovering opportunities across multiple sectors. You will deliver tailored packaging solutions in close collaboration with internal teams including Operations, Technical, Co-Packing, and Marketing. This is an opportunity for a proactive hunter with strong technical or packaging sales experience to make a real commercial impact. The ideal candidate will have a proven track record in B2B sales, ideally within flexible packaging, manufacturing, print, or a technical product environment. You will have demonstrated success in winning new business, not just managing accounts, and experience navigating long sales cycles and complex customer requirements. You are a results-focused, ambitious professional with excellent new business development skills. You understand margins, pricing, and profitability, and are confident in presenting and closing deals. Strong stakeholder management and organisational skills will help you collaborate effectively across teams, while your tenacity, resilience, and customer-centric mindset will drive exceptional service and results.
About the Role: Our client, a highly regarded and renowned architectural practice, is seeking an experienced and talented Senior Business Development Manager to join their social and friendly team in their London office. This highly strategic role will see you drive business growth by forming strong partnerships and increasing market presence across London and the South East. Working closely with the leadership team, you will identify new business opportunities, attend external meetings and events, and engage with regional teams to support various initiatives. You will take the lead in organising and hosting networking events, while also collaborating with the marketing and bids teams to create compelling, work-winning collateral. They're seeking an individual with proven experience in business development and work winning, ideally within architecture or the wider built environment. This is a perfect opportunity for an individual who values organisation, professionalism and proactivity. Our client is an employee-owned business who place a focus on employee well-being and providing an inclusive and inspiring culture. They have won numerous awards for their innovative and sustainable high-profile projects and are a sought-after company within the industry. They offer a host of benefits which includes a flexible working week and learning and development opportunities. Key Responsibilities: Develop and deliver a comprehensive business development strategy Identify and pursue new business opportunities Attend regular meetings with the leadership team to update and track business development progress Attend and host networking events to build and strengthen partnerships with key contacts Collaborate closely with the marketing and bids teams to create compelling work-winning collateral Share market insights and intelligence with the wider leadership team and practice Key Skills/Requirements: Experience in a similar role within the architecture or built environment industry Proven track record in work winning Excellent written and verbal communication skills Commercially minded and results driven Strong understanding of how to develop and deliver work-winning bids Excellent collaboration and teamwork skills To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Feb 04, 2026
Full time
About the Role: Our client, a highly regarded and renowned architectural practice, is seeking an experienced and talented Senior Business Development Manager to join their social and friendly team in their London office. This highly strategic role will see you drive business growth by forming strong partnerships and increasing market presence across London and the South East. Working closely with the leadership team, you will identify new business opportunities, attend external meetings and events, and engage with regional teams to support various initiatives. You will take the lead in organising and hosting networking events, while also collaborating with the marketing and bids teams to create compelling, work-winning collateral. They're seeking an individual with proven experience in business development and work winning, ideally within architecture or the wider built environment. This is a perfect opportunity for an individual who values organisation, professionalism and proactivity. Our client is an employee-owned business who place a focus on employee well-being and providing an inclusive and inspiring culture. They have won numerous awards for their innovative and sustainable high-profile projects and are a sought-after company within the industry. They offer a host of benefits which includes a flexible working week and learning and development opportunities. Key Responsibilities: Develop and deliver a comprehensive business development strategy Identify and pursue new business opportunities Attend regular meetings with the leadership team to update and track business development progress Attend and host networking events to build and strengthen partnerships with key contacts Collaborate closely with the marketing and bids teams to create compelling work-winning collateral Share market insights and intelligence with the wider leadership team and practice Key Skills/Requirements: Experience in a similar role within the architecture or built environment industry Proven track record in work winning Excellent written and verbal communication skills Commercially minded and results driven Strong understanding of how to develop and deliver work-winning bids Excellent collaboration and teamwork skills To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Finance Business Partner Location: Gateshead, NE8 1NS Salary: £40,000 - £46,000 Dependent on experience Hours Per Week: 35 Closing Date: 5 th February 2026 Join the company - Where Every Role Adds Up to a Life Well Lived They're now looking for a Finance Business Partner to join their friendly and dedicated Finance Team. If you're organised, proactive, and passionate about people, this is your chance to help shape a workforce that truly cares. Please note this role does not qualify for visa sponsorship. They're more than a disability charity-they're a community of passionate professionals committed to enabling children, young people, and adults to live full, flourishing lives. Guided by their core values- Open, Enabling, Inclusive, and Courageous -they deliver personalised care and support that makes a real difference. Please note they reserve the right to close this advert before the expiry date if the right candidate is appointed. What You'll Be Doing The Finance Business Partner works closely with the business to support the organisation by providing relevant financial information and adds value using financial analysis. Analysis includes preparation of monthly management accounts, annual budgeting, reforecasting and ad hoc analysis as required. This work provides support in decision-making across the business and provides reports as necessary to Senior Managers, Directors and the Board. You will be working on a hybrid basis and must be able to get to their Head Office in Gateshead. supporting budget holders to understand and improve financial performance, income reconciliations, reviewing and reconciling restricted funds. What They're Looking For They welcome applications from individuals who: Are detail-oriented and thrive in a fast-paced environment. Have excellent communication and organisational skills. CCAB Qualified or equivalent. A proven record of providing commercial support. Good excel skills. Charity or Care Sector experience. Why Work With Them? They believe their people are their greatest asset. That's why they offer: Recognition & Rewards: Be nominated for a recognition letter or a gift voucher (up to £50) for going above and beyond. Training & Development: Access to an excellent training package to support your growth. Generous Leave: 25 days annual leave + 8 bank holidays (rising to 28 days after 5 years). Pension Scheme Employee Assistance Programme: Supporting your wellbeing, whenever you need it. Their Commitment They are the disability charity that's committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it's the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up. Through a wide range of disability care, special education, and rehabilitation services they promote inclusion and wellbeing for all. Together, they work to see people take part, contribute and be valued. They put the elements in place that all add up to connected lives. They are committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. They are committed to the Disability Confident Scheme and to equal opportunities therefore they welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Feb 04, 2026
Full time
Finance Business Partner Location: Gateshead, NE8 1NS Salary: £40,000 - £46,000 Dependent on experience Hours Per Week: 35 Closing Date: 5 th February 2026 Join the company - Where Every Role Adds Up to a Life Well Lived They're now looking for a Finance Business Partner to join their friendly and dedicated Finance Team. If you're organised, proactive, and passionate about people, this is your chance to help shape a workforce that truly cares. Please note this role does not qualify for visa sponsorship. They're more than a disability charity-they're a community of passionate professionals committed to enabling children, young people, and adults to live full, flourishing lives. Guided by their core values- Open, Enabling, Inclusive, and Courageous -they deliver personalised care and support that makes a real difference. Please note they reserve the right to close this advert before the expiry date if the right candidate is appointed. What You'll Be Doing The Finance Business Partner works closely with the business to support the organisation by providing relevant financial information and adds value using financial analysis. Analysis includes preparation of monthly management accounts, annual budgeting, reforecasting and ad hoc analysis as required. This work provides support in decision-making across the business and provides reports as necessary to Senior Managers, Directors and the Board. You will be working on a hybrid basis and must be able to get to their Head Office in Gateshead. supporting budget holders to understand and improve financial performance, income reconciliations, reviewing and reconciling restricted funds. What They're Looking For They welcome applications from individuals who: Are detail-oriented and thrive in a fast-paced environment. Have excellent communication and organisational skills. CCAB Qualified or equivalent. A proven record of providing commercial support. Good excel skills. Charity or Care Sector experience. Why Work With Them? They believe their people are their greatest asset. That's why they offer: Recognition & Rewards: Be nominated for a recognition letter or a gift voucher (up to £50) for going above and beyond. Training & Development: Access to an excellent training package to support your growth. Generous Leave: 25 days annual leave + 8 bank holidays (rising to 28 days after 5 years). Pension Scheme Employee Assistance Programme: Supporting your wellbeing, whenever you need it. Their Commitment They are the disability charity that's committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it's the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up. Through a wide range of disability care, special education, and rehabilitation services they promote inclusion and wellbeing for all. Together, they work to see people take part, contribute and be valued. They put the elements in place that all add up to connected lives. They are committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. They are committed to the Disability Confident Scheme and to equal opportunities therefore they welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Get Staffed Online Recruitment Limited
Kendal, Cumbria
Administrator Luxury Watches Location: Kendal, Lake District Salary: £24,500 + 35 hours per week + Annual Bonus + 29 Days Holiday + Pension Join one of the UK s most respected names in luxury timepieces. Our client doesn t just sell watches they sell milestone experiences, craftsmanship, and trust. From their base in the heart of the Lake District, they have built a national reputation for integrity, expertise, and delivering an exceptional client experience. They specialise in the buying and selling of prestigious luxury watches and work with clients across the UK. Due to continued growth, they are now looking for a Sales Administrator to support their sales team and act as a key front-of-house presence for clients. This role is central to the smooth running of the business. You will be the first point of contact for many clients, supporting the sales process end-to-end and ensuring that every interaction reflects professionalism, care, and attention to detail. This position suits someone who is organised, dependable, and comfortable working in a client-facing environment where accuracy, follow-through, and tone really matter. What You ll Be Doing: Welcoming clients into the showroom and representing the business in a professional, polished manner. Organising client appointments and supporting the sales team s daily schedule. Assisting with invoicing, packaging, and dispatch of client orders. Processing and managing sales orders from start to finish, ensuring accuracy in order entry, invoicing, and billing. Acting as a point of contact for clients, handling enquiries with confidence and maintaining the brand s tone and standards. Providing administrative support to the sales team to ensure deals progress smoothly. Delivering after-sales support, including order amendments, exchanges, and warranty or insurance enquiries. Building and maintaining strong client relationships through thoughtful follow-up and personalised communication. Maintaining accurate records of client interactions, enquiries, and transactions within the CRM system. Working closely with the Sales Manager and wider team to support overall sales performance. What They re Looking For: Previous experience in a sales administration, client support, or customer service role (desirable). A strong customer-focused mindset with genuine pride in delivering excellent service. Clear, professional verbal and written communication skills. High levels of organisation, reliability, and attention to detail. Ability to prioritise tasks effectively and manage multiple responsibilities. Confidence interacting with clients both in person and remotely. A proactive, self-motivated approach with a strong sense of ownership. Competence using Microsoft Office and general office systems. Experience with CRM software is desirable, but not essential. What You ll Get: Salary: £24,500 depending on experience. Bonus: Annual performance bonus. Holiday: 29 days including bank holidays. Personal Development: They invest heavily in training and development aligned with your strengths and interests. For the right individual, there may be opportunities to develop into more commercially focused roles over time. Hours: 35-hour week (Monday Friday) with alternate Saturdays (those weeks are 33.5 hours with a weekday off). This role can be offered as either one full-time position or split between two part-time positions, depending on availability and suitability. Pension: Workplace pension scheme. Extras: Team socials, company events, collaborative working culture. Why This Role Matters? You will play a key part in shaping the client experience and supporting high-value sales by ensuring everything behind the scenes is accurate, calm, and professional. You ll work closely with a small, focused team in an environment that values reliability, trust, and doing things properly. Working Pattern Our client is open to: One full-time hire, or Two part-time hires, depending on availability and fit Flexibility can be discussed with the right candidates. How to Apply Please apply now via our client s short application process including a couple of quick assessments designed to help them (and you) make sure it s the right fit. You ll even get your own behavioural profile to keep a great insight into how you work best. Interviews are ongoing with a start planned for February 2026, so please apply right away!
Feb 04, 2026
Full time
Administrator Luxury Watches Location: Kendal, Lake District Salary: £24,500 + 35 hours per week + Annual Bonus + 29 Days Holiday + Pension Join one of the UK s most respected names in luxury timepieces. Our client doesn t just sell watches they sell milestone experiences, craftsmanship, and trust. From their base in the heart of the Lake District, they have built a national reputation for integrity, expertise, and delivering an exceptional client experience. They specialise in the buying and selling of prestigious luxury watches and work with clients across the UK. Due to continued growth, they are now looking for a Sales Administrator to support their sales team and act as a key front-of-house presence for clients. This role is central to the smooth running of the business. You will be the first point of contact for many clients, supporting the sales process end-to-end and ensuring that every interaction reflects professionalism, care, and attention to detail. This position suits someone who is organised, dependable, and comfortable working in a client-facing environment where accuracy, follow-through, and tone really matter. What You ll Be Doing: Welcoming clients into the showroom and representing the business in a professional, polished manner. Organising client appointments and supporting the sales team s daily schedule. Assisting with invoicing, packaging, and dispatch of client orders. Processing and managing sales orders from start to finish, ensuring accuracy in order entry, invoicing, and billing. Acting as a point of contact for clients, handling enquiries with confidence and maintaining the brand s tone and standards. Providing administrative support to the sales team to ensure deals progress smoothly. Delivering after-sales support, including order amendments, exchanges, and warranty or insurance enquiries. Building and maintaining strong client relationships through thoughtful follow-up and personalised communication. Maintaining accurate records of client interactions, enquiries, and transactions within the CRM system. Working closely with the Sales Manager and wider team to support overall sales performance. What They re Looking For: Previous experience in a sales administration, client support, or customer service role (desirable). A strong customer-focused mindset with genuine pride in delivering excellent service. Clear, professional verbal and written communication skills. High levels of organisation, reliability, and attention to detail. Ability to prioritise tasks effectively and manage multiple responsibilities. Confidence interacting with clients both in person and remotely. A proactive, self-motivated approach with a strong sense of ownership. Competence using Microsoft Office and general office systems. Experience with CRM software is desirable, but not essential. What You ll Get: Salary: £24,500 depending on experience. Bonus: Annual performance bonus. Holiday: 29 days including bank holidays. Personal Development: They invest heavily in training and development aligned with your strengths and interests. For the right individual, there may be opportunities to develop into more commercially focused roles over time. Hours: 35-hour week (Monday Friday) with alternate Saturdays (those weeks are 33.5 hours with a weekday off). This role can be offered as either one full-time position or split between two part-time positions, depending on availability and suitability. Pension: Workplace pension scheme. Extras: Team socials, company events, collaborative working culture. Why This Role Matters? You will play a key part in shaping the client experience and supporting high-value sales by ensuring everything behind the scenes is accurate, calm, and professional. You ll work closely with a small, focused team in an environment that values reliability, trust, and doing things properly. Working Pattern Our client is open to: One full-time hire, or Two part-time hires, depending on availability and fit Flexibility can be discussed with the right candidates. How to Apply Please apply now via our client s short application process including a couple of quick assessments designed to help them (and you) make sure it s the right fit. You ll even get your own behavioural profile to keep a great insight into how you work best. Interviews are ongoing with a start planned for February 2026, so please apply right away!
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals on Duty Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Role Purpose To lead, inspire and develop a team of Managers to deliver exceptional service across a multi-site portfolio. You will manage client and contractual relationships in a commercially astute manner, ensuring full compliance with company policies, contractual obligations and statutory requirements. You will be accountable for reviewing business performance, delivering key financial targets and demonstrating clear commercial value to your team, line manager and senior leadership-fully aligned with the Compass vision, values and business strategy. Key ResponsibilitiesLeadership & People Development Build, lead and develop a high-performing management team across multiple sites Recruit, retain and develop great people, creating clear development pathways and a strong succession pipeline Drive a collaborative culture, sharing best practice and aligning activity across the sub-sector Manage performance in line with company procedures, including appraisals, labour management, grievances and disciplinary processes Challenge labour structures and ratios, ensuring teams are appropriately resourced and development plans are in place at all levels Health, Safety & Compliance Promote a strong safety culture, ensuring full compliance with company and client Health & Safety procedures Provide a safe environment for all customers, colleagues and visitors across all contracts Ensure contracts operate in line with legal, company and client standards at all times Commercial & Financial Performance Deliver profit targets for the sub-sector through effective leadership and financial control Review unit and contract performance, identifying improvement opportunities and driving corrective actions Demonstrate strong commercial awareness through budget management, forecasting and cost control Support Compass Foodbuy initiatives, ensuring supplier compliance and maximising purchasing income opportunities Client & Stakeholder Management Develop and maintain strong, strategic relationships with clients and key internal and external stakeholders Review, implement and act upon client satisfaction surveys and feedback Ensure contract compliance while consistently exceeding client expectations Customer Experience & Service Excellence Work with sector marketing teams to analyse market and customer insights, ensuring offers meet customer needs Ensure menus are fit for purpose, fully costed and delivered in line with specifications Drive consistency and innovation in food and service standards across all accounts Capture and act on customer feedback using all available channels to support continuous improvement, footfall growth and sales Strategy & Continuous Improvement Support the development and delivery of sub-sector strategy, embedding strategic objectives within the team Align closely with central support functions to enhance service delivery and implement group initiatives Ensure centrally driven service and brand initiatives are fully supported and embedded at site level Who You Are Proven experience leading and developing successful multi-site teams Commercially astute, highly organised and disciplined, with strong financial acumen Experienced in budget management, delivering financial targets and working to tight deadlines Strong industry knowledge and operational expertise Flexible in mindset and approach, able to adapt to changing priorities and environments About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Feb 04, 2026
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals on Duty Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Role Purpose To lead, inspire and develop a team of Managers to deliver exceptional service across a multi-site portfolio. You will manage client and contractual relationships in a commercially astute manner, ensuring full compliance with company policies, contractual obligations and statutory requirements. You will be accountable for reviewing business performance, delivering key financial targets and demonstrating clear commercial value to your team, line manager and senior leadership-fully aligned with the Compass vision, values and business strategy. Key ResponsibilitiesLeadership & People Development Build, lead and develop a high-performing management team across multiple sites Recruit, retain and develop great people, creating clear development pathways and a strong succession pipeline Drive a collaborative culture, sharing best practice and aligning activity across the sub-sector Manage performance in line with company procedures, including appraisals, labour management, grievances and disciplinary processes Challenge labour structures and ratios, ensuring teams are appropriately resourced and development plans are in place at all levels Health, Safety & Compliance Promote a strong safety culture, ensuring full compliance with company and client Health & Safety procedures Provide a safe environment for all customers, colleagues and visitors across all contracts Ensure contracts operate in line with legal, company and client standards at all times Commercial & Financial Performance Deliver profit targets for the sub-sector through effective leadership and financial control Review unit and contract performance, identifying improvement opportunities and driving corrective actions Demonstrate strong commercial awareness through budget management, forecasting and cost control Support Compass Foodbuy initiatives, ensuring supplier compliance and maximising purchasing income opportunities Client & Stakeholder Management Develop and maintain strong, strategic relationships with clients and key internal and external stakeholders Review, implement and act upon client satisfaction surveys and feedback Ensure contract compliance while consistently exceeding client expectations Customer Experience & Service Excellence Work with sector marketing teams to analyse market and customer insights, ensuring offers meet customer needs Ensure menus are fit for purpose, fully costed and delivered in line with specifications Drive consistency and innovation in food and service standards across all accounts Capture and act on customer feedback using all available channels to support continuous improvement, footfall growth and sales Strategy & Continuous Improvement Support the development and delivery of sub-sector strategy, embedding strategic objectives within the team Align closely with central support functions to enhance service delivery and implement group initiatives Ensure centrally driven service and brand initiatives are fully supported and embedded at site level Who You Are Proven experience leading and developing successful multi-site teams Commercially astute, highly organised and disciplined, with strong financial acumen Experienced in budget management, delivering financial targets and working to tight deadlines Strong industry knowledge and operational expertise Flexible in mindset and approach, able to adapt to changing priorities and environments About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Who We Are: We have built the new way for energy to be transacted. tem exists to fix a creaking energy market. Today's wholesale system is stacked in favour of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that. Our product, RED , is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from. Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralised, direct, and built on trust. The Role We're hiring a Head of Enterprise Sales. Your job is to enable exceptional deals across direct origination and enterprise by creating the conditions for great work to happen. You'll lead origination at tem, making execution predictable, high quality, and repeatable as we scale. You will manage originators across business customers and generator customers, ensuring both motions are structured, predictable, and high quality. You'll connect commercial judgement with structure across the journey from first signal to signed contract, designing clean handoffs and giving the team the clarity, tooling and cadence to run high-trust negotiations with confidence. At tem, People Leaders are coaches, not captains. You'll raise the bar through talent, cadence and systems, not individual heroics. You'll work in lockstep with domain Experts, translating strategy into Origination priorities, execution rhythm and team capability. You'll report to the CGO, acting as a senior extension of the commercial leadership team through judgement, structure and escalation support on complex deals. Responsibilities Grow and lead the Origination function by setting clear priorities, operating cadence, and quality standards so the team delivers consistently as tem scales. Own two parallel origination motions: business customers and generator customers, with clear ownership, playbooks, and review cadence for each. Enable multi-market expansion, with a near-term focus on the US, by institutionalising playbooks, deal reviews, contracting pathways and approvals so higher-stakes enterprise negotiations are predictable, compliant, and auditable end-to-end. Calibrate pipeline, forecasting and coaching separately for business-customer origination and generator-customer origination to maximise quality and velocity. Build a high-performing, innovative and opportunistic, hands-on team. Hire, develop and performance-coach enterprise sellers and originators, raising the hiring bar and progression clarity. Design and run cross-team interfaces so partner-channel, buy side, sell side, and direct motions run predictably: clear ownership, clean handoffs, escalation paths, SLAs and feedback loops the team uses day to day. Stand up a signal-to-action machine (not the fixes themselves): capture, synthesise and prioritise commercial signal; assign to Product, Data, Ops or Sales; close the loop so learning compounds. Partner closely with Customer Success to ensure enterprise handoffs and in-life management enable renewals and expansion without relying on individual heroics. Uplevel the bench by adding senior individual contributors where needed (for example E2 originators) to raise close quality for larger deals while maintaining velocity on base-load and SMB direct. Make progress visible through lightweight dashboards, documentation and recurring review loops that improve decision quality and throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading origination, business development, enterprise sales or partnerships in a fast-growing environment. B2B experience and an understanding of the US market. Strong people leadership: hiring, performance coaching, and building a high bar for quality and pace. Ability to build operating systems that make great origination work repeatable - clear cadence, roles, handoffs, and feedback loops. Deep comfort operating across buy side and sell side motions, and across partner channels and direct origination, with strong judgement on where structure matters most. Strong stakeholder management and influence across Sales, Partnerships, Product, Ops, Data, and domain Experts. Analytical and practical: turns commercial signal into prioritised, owned work and drives visible progress through the team. Commercial judgement: consistently improves deal quality, negotiation outcomes, and speed to close through coaching, process, and clarity. Bonus points Experience in FinTech, payments, or other high-velocity commercial environments with rigorous deal discipline and exceptional coaching culture. Experience in energy markets. Background building sales and partnerships operating cadence across multiple motions in parallel. Experience working with data, tooling, or AI-enabled workflows that improve throughput, forecasting accuracy, and quality control. Track record improving contracting and negotiation processes without slowing teams down. Benefits & Perks Salary aligned to internal benchmarks and reviewed twice a year. Commission aligned to cumulative team targets. Stock options so everyone has ownership in our mission. 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: Up to £1,200 or €1,200 per year for your remote setup. Up to £150 or €150 per month for wellbeing. ️ Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. Intro call with Talent, 30 minutes. Hiring Manager interview, 60 minutes. Skills interview with cross-functional leaders, 60 to 90 minutes, including a practical exercise. Culture Add interview with leadership stakeholders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you're excited about this role but not sure you meet every requirement, we'd still love to hear from you. Your unique perspective could be exactly what we're looking for.
Feb 04, 2026
Full time
Who We Are: We have built the new way for energy to be transacted. tem exists to fix a creaking energy market. Today's wholesale system is stacked in favour of the few - a relic of the oil and gas era, riddled with markups and middlemen. We're changing that. Our product, RED , is built on a proprietary pricing engine that bypasses the wholesale market, enabling businesses to buy energy produced by renewable generators directly. That means clear, auditable transactions that ensure affordable bills and fair compensation - giving every business real ownership and control over where their energy comes from. Since launching in 2021, we've saved UK businesses and generators over £25 million, powering a growing network of forward-thinking companies, from Pizza Pilgrims to Silverstone. Backed by top-tier VCs including Atomico and Albion, we're creating a new category in energy - one that's decentralised, direct, and built on trust. The Role We're hiring a Head of Enterprise Sales. Your job is to enable exceptional deals across direct origination and enterprise by creating the conditions for great work to happen. You'll lead origination at tem, making execution predictable, high quality, and repeatable as we scale. You will manage originators across business customers and generator customers, ensuring both motions are structured, predictable, and high quality. You'll connect commercial judgement with structure across the journey from first signal to signed contract, designing clean handoffs and giving the team the clarity, tooling and cadence to run high-trust negotiations with confidence. At tem, People Leaders are coaches, not captains. You'll raise the bar through talent, cadence and systems, not individual heroics. You'll work in lockstep with domain Experts, translating strategy into Origination priorities, execution rhythm and team capability. You'll report to the CGO, acting as a senior extension of the commercial leadership team through judgement, structure and escalation support on complex deals. Responsibilities Grow and lead the Origination function by setting clear priorities, operating cadence, and quality standards so the team delivers consistently as tem scales. Own two parallel origination motions: business customers and generator customers, with clear ownership, playbooks, and review cadence for each. Enable multi-market expansion, with a near-term focus on the US, by institutionalising playbooks, deal reviews, contracting pathways and approvals so higher-stakes enterprise negotiations are predictable, compliant, and auditable end-to-end. Calibrate pipeline, forecasting and coaching separately for business-customer origination and generator-customer origination to maximise quality and velocity. Build a high-performing, innovative and opportunistic, hands-on team. Hire, develop and performance-coach enterprise sellers and originators, raising the hiring bar and progression clarity. Design and run cross-team interfaces so partner-channel, buy side, sell side, and direct motions run predictably: clear ownership, clean handoffs, escalation paths, SLAs and feedback loops the team uses day to day. Stand up a signal-to-action machine (not the fixes themselves): capture, synthesise and prioritise commercial signal; assign to Product, Data, Ops or Sales; close the loop so learning compounds. Partner closely with Customer Success to ensure enterprise handoffs and in-life management enable renewals and expansion without relying on individual heroics. Uplevel the bench by adding senior individual contributors where needed (for example E2 originators) to raise close quality for larger deals while maintaining velocity on base-load and SMB direct. Make progress visible through lightweight dashboards, documentation and recurring review loops that improve decision quality and throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading origination, business development, enterprise sales or partnerships in a fast-growing environment. B2B experience and an understanding of the US market. Strong people leadership: hiring, performance coaching, and building a high bar for quality and pace. Ability to build operating systems that make great origination work repeatable - clear cadence, roles, handoffs, and feedback loops. Deep comfort operating across buy side and sell side motions, and across partner channels and direct origination, with strong judgement on where structure matters most. Strong stakeholder management and influence across Sales, Partnerships, Product, Ops, Data, and domain Experts. Analytical and practical: turns commercial signal into prioritised, owned work and drives visible progress through the team. Commercial judgement: consistently improves deal quality, negotiation outcomes, and speed to close through coaching, process, and clarity. Bonus points Experience in FinTech, payments, or other high-velocity commercial environments with rigorous deal discipline and exceptional coaching culture. Experience in energy markets. Background building sales and partnerships operating cadence across multiple motions in parallel. Experience working with data, tooling, or AI-enabled workflows that improve throughput, forecasting accuracy, and quality control. Track record improving contracting and negotiation processes without slowing teams down. Benefits & Perks Salary aligned to internal benchmarks and reviewed twice a year. Commission aligned to cumulative team targets. Stock options so everyone has ownership in our mission. 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off. Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons. Home working and wellbeing budgets: Up to £1,200 or €1,200 per year for your remote setup. Up to £150 or €150 per month for wellbeing. ️ Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. Intro call with Talent, 30 minutes. Hiring Manager interview, 60 minutes. Skills interview with cross-functional leaders, 60 to 90 minutes, including a practical exercise. Culture Add interview with leadership stakeholders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you're excited about this role but not sure you meet every requirement, we'd still love to hear from you. Your unique perspective could be exactly what we're looking for.
Barclays Bank Plc
Great Houghton, Northamptonshire
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Head of Marketing & Development Our client is seeking an experienced and purpose-driven Head of Marketing & Development to set the strategic direction for how they grow their brand, deepen supporter relationships and increase donor income in support of our life-changing mission. This is an exceptional opportunity for a senior marketing and fundraising leader to shape long-term growth at a pivotal moment in our client's journey, using their expertise to help bring hope, healing and practical aid to some of the world's most isolated communities. Location : Kent or Oxford (with hybrid working) Rewards : Salary of £62,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract : Permanent, full-time The Role As the Head of Marketing & Development, you will set the strategic course for how our client grows their brand, audience and donor income, charting a clear path that connects purpose, people and provision. Right now is an incredible time to join our client as they celebrate their work and start a new chapter of ambition and growth. They're integrating what they do, bringing together services, people and systems to make sure they are operating in a unified way. You'll provide senior leadership across marketing and fundraising, owning a multi-year, integrated strategy that drives one-off, regular and monthly income across diversified channels. From individual giving and community fundraising to legacies, major donors, corporates and trusts, you'll unite compelling propositions with a consistent, evidence-led case for support, ensuring our impact on the ground is translated into meaningful supporter engagement. You'll also develop and inspire high-performing teams, build trusted relationships with agencies and stakeholders, and provide clear, confident leadership to the Board, ensuring growth is sustainable, ethical and aligned with our client's objectives. Additionally, you will: - Steward the brand across digital, social, web, print and media - Set annual objectives, KPIs, budgets and forecasting frameworks - Act as a senior spokesperson, strengthening reputation through PR, media and thought leadership - Oversee CRM, martech, data governance and attribution to enable transparent reporting - Ensure compliance with fundraising regulation, GDPR/PECR and safeguarding standards - Prepare strategic papers, dashboards and investment proposals for the Board and committees About You To be considered as the Head of Marketing & Development, you will need: - Significant senior leadership experience across fundraising and marketing, with a track record of income growth and brand development - Experience shaping and delivering multi-year strategies and investment plans - Experience leading high-performing teams and managing managers - A deep understanding of diversified Donor Income - Familiarity with scrum and sprint methodologies - Strong financial and commercial acumen with budget ownership skills - Excellent communication and influencing skills with credibility at Executive and Board level - A degree-level qualification plus at least five years' experience in a similar role The Organisation Our client is a faith-based organisation that delivers practical support and religious awareness across the globe. The Benefits - Salary of £62,000 per annum - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to an Employee Assistance Programme This is a fantastic opportunity for an experienced marketing and fundraising leader to join our client's exceptional organisation. You will have the chance to apply your expertise at scale to ensure life-changing work reaches the most remote communities, all while growing your own strategic, commercial and leadership legacy within this respected charity. What's more, you will discover the true flexibility of hybrid working, affording you greater control over how and where you work, supporting both your professional focus and life beyond it. Other organisations may call this role Marketing and Fundraising Lead, Head of Fundraising and Marketing, Head of Income Generation, Head of Growth and Fundraising, Head of Fundraising and Engagement, or Head of Supporter Growth. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to make a meaningful difference as a Head of Marketing & Development, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Feb 04, 2026
Full time
Head of Marketing & Development Our client is seeking an experienced and purpose-driven Head of Marketing & Development to set the strategic direction for how they grow their brand, deepen supporter relationships and increase donor income in support of our life-changing mission. This is an exceptional opportunity for a senior marketing and fundraising leader to shape long-term growth at a pivotal moment in our client's journey, using their expertise to help bring hope, healing and practical aid to some of the world's most isolated communities. Location : Kent or Oxford (with hybrid working) Rewards : Salary of £62,000, plus a generous pension scheme, annual leave entitlement, and other great benefits and professional growth opportunities. Contract : Permanent, full-time The Role As the Head of Marketing & Development, you will set the strategic course for how our client grows their brand, audience and donor income, charting a clear path that connects purpose, people and provision. Right now is an incredible time to join our client as they celebrate their work and start a new chapter of ambition and growth. They're integrating what they do, bringing together services, people and systems to make sure they are operating in a unified way. You'll provide senior leadership across marketing and fundraising, owning a multi-year, integrated strategy that drives one-off, regular and monthly income across diversified channels. From individual giving and community fundraising to legacies, major donors, corporates and trusts, you'll unite compelling propositions with a consistent, evidence-led case for support, ensuring our impact on the ground is translated into meaningful supporter engagement. You'll also develop and inspire high-performing teams, build trusted relationships with agencies and stakeholders, and provide clear, confident leadership to the Board, ensuring growth is sustainable, ethical and aligned with our client's objectives. Additionally, you will: - Steward the brand across digital, social, web, print and media - Set annual objectives, KPIs, budgets and forecasting frameworks - Act as a senior spokesperson, strengthening reputation through PR, media and thought leadership - Oversee CRM, martech, data governance and attribution to enable transparent reporting - Ensure compliance with fundraising regulation, GDPR/PECR and safeguarding standards - Prepare strategic papers, dashboards and investment proposals for the Board and committees About You To be considered as the Head of Marketing & Development, you will need: - Significant senior leadership experience across fundraising and marketing, with a track record of income growth and brand development - Experience shaping and delivering multi-year strategies and investment plans - Experience leading high-performing teams and managing managers - A deep understanding of diversified Donor Income - Familiarity with scrum and sprint methodologies - Strong financial and commercial acumen with budget ownership skills - Excellent communication and influencing skills with credibility at Executive and Board level - A degree-level qualification plus at least five years' experience in a similar role The Organisation Our client is a faith-based organisation that delivers practical support and religious awareness across the globe. The Benefits - Salary of £62,000 per annum - Annual leave entitlement of 22 days per year plus 8 paid public holidays per year - Non-contributory pension scheme (10% of salary); employees may make voluntary additional contributions - Death in service payment - Flexible working policy - Access to an Employee Assistance Programme This is a fantastic opportunity for an experienced marketing and fundraising leader to join our client's exceptional organisation. You will have the chance to apply your expertise at scale to ensure life-changing work reaches the most remote communities, all while growing your own strategic, commercial and leadership legacy within this respected charity. What's more, you will discover the true flexibility of hybrid working, affording you greater control over how and where you work, supporting both your professional focus and life beyond it. Other organisations may call this role Marketing and Fundraising Lead, Head of Fundraising and Marketing, Head of Income Generation, Head of Growth and Fundraising, Head of Fundraising and Engagement, or Head of Supporter Growth. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to make a meaningful difference as a Head of Marketing & Development, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
