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PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Head of Sales Salary: Competitive Location: Hybrid / proximity to Norfolk or Newcastle offices would be preferred We're looking for a new Head of Sales for Connected Energy to drive forward our sales strategy for our battery energy storage product. The successful candidate will have 5 yrs+ of senior sales experience in battery / solar / EV charging or similar industries, plus a proven network of commercial and industry contacts. About Us Connected Energy is leading the way in the development of battery energy storage solutions. We are one of only a handful of energy storage companies worldwide that have developed the technology to use second-life electric vehicle batteries as an energy storage system. Our product is changing the way businesses manage their energy and we have systems in operation on commercial sites across the UK and Europe. With a number of recent strategic investors, including Volvo Energy and Caterpillar Ventures, the company is scaling-up our operations fast and developing a new product range on an industrial scale. We are in a major period of growth and expanding fast so this is a great time to join us and become part of our exciting journey. Role Overview The Head of Sales will lead the sales strategy for Connected Energy s Battery Energy Storage Systems (BESS) to drive significant growth of sales in BESS across the UK. By leveraging their expertise and leadership, the role is entrusted with nurturing and developing a high-performing sales team, empowering each individual to excel in their role. The Head of Sales is also responsible for implementing effective sales processes, such as introducing and managing KPIs to streamline operations and improve overall efficiency within the team. Main Activities / Responsibilities The development and implementation of the business sales strategy, working with other managers and key stakeholders to establish the requirements for teams and the overall business to achieve their goals. Drive the sales activities to achieve team and company objectives. Diligently manage the sales process and pipeline, tracking progress, planning and allocating actions, reporting on progress and adapting the approach through to sales closure. Evaluate BESS sales and other key sales activities, recommending and implementing revised approaches as and when required. Regularly report on sales team progress at senior management meetings, emphasising key trends, areas of interest or potential concerns. Act as the face of Connected Energy, actively promoting our brand and forging strong relationships with customers and key stakeholders. Work closely with the Marketing Team to conceive and support marketing and PR opportunities and initiatives. Ensure that customers receive unparalleled assistance and guidance throughout their sales journey. To lead, inspire and develop the Sales Team. Grow the customer base and leverage those relationships to develop new opportunities and relationships. Ensure that both you and the team stay up to date with essential product information and any updates, enabling the delivery of an efficient and proactive service to our customers. Monitor industry trends to identify opportunities and potential new markets. Ensure that the sales team comply with relevant legislation, regulations, and internal policies always. Person Specification Highly organised and structured in managing the sales process, input from colleagues and achieving goals Driven and transformational sales leader, with a proven track record of achieving sales revenue targets. Solution-focused, enjoys empowerment to drive innovation, process improvements and new ideas from inception to delivery. Excellent communication, confident and credible in presenting to senior-level clients. 5 yrs+ senior sales experience in battery / solar / EV charging or similar industries, plus a proven network of commercial and industry contacts Easily builds a network of internal colleagues and builds commercially-sound, risk-free proposals based on collective input from the delivery and operational teams Experience in commercial and contractual negotiation Passionate about expanding technical knowledge Thrives under pressure in a fast-paced working environment. Criteria Qualifications Educated to degree level in a relevant subject E Experience Proven track record of leading a successful sales team. E Track record of leading a Sales Team within a similar industry. D Demonstrated ability of executing successful sales strategies. E Experience or understanding of the second life battery market. D Skills and knowledge The ability to engage and influence stakeholders at all levels of authority. E Ability to analyse and interpret sales-related data, to influence decision making and close sales E Excellent communication skills (written and verbal). E Excellent presentation skills. E Working knowledge of Microsoft packages E Exceptional interpersonal and relationship building skills E Technical knowledge of second life batteries D Negotiation E Personal Qualities Leadership, management and team building skills E Customer-focused E High level of attention to details E Ability to influence at all levels E Adaptable E Ability to think innovatively and problem solve E Results driven E What We Value Whilst we ve been around for 15 years, we have maintained our start-up working culture. As a small company, we can be agile and flexible, and our people are too. Here are some of the qualities that we look for in our people, defined by our values: Innovators: you ll be able to think outside the box, always looking to find the best solution. Ambitious: we think big and look for people who are happy to think independently, ready to use your own initiative to help us to become a global leader in our field Sustainability-minded: you ll have a passion for making the world a better place with an interest in green technology. Trusted: you ll be a real team player with a willingness to chip in to get the job done. Adaptable: comfortable with change in a fast-paced environment. Equal Opportunities As an equal opportunities employer, we do not discriminate based on any protected attribute. Our commitment is to provide equal opportunities in an inclusive work environment. Connected Energy is conscious that some groups of people are statistically less likely to apply for a role if they feel they do not fully meet the requirements. If you like what we do, align with our values, and think that you can do the job well, regardless of whether you meet 100% of the job requirements, the Connected Energy team would encourage you to apply. Employee Benefits As well as the opportunity to be part of a growing, global, clean technology business, our additional benefits include: A company-matched pension, health care cash plan, income protection, an EV car and bike scheme, share options, and a great environment to work in. VISA Sponsorship Connected Energy is happy to consider VISA sponsorship options throughout our recruitment process. Candidates should make clear their right to work and VISA status upon application to our hiring team. Apply Now Email your CV and covering letter quoting the job title in the subject to: cvs(AT)connected-energy.co.uk TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS

PLEASE MENTION GREENJOBS WHEN RESPONDING TO THIS CAREER OPPORTUNITY Head of Sales Salary: Competitive Location: Hybrid / proximity to Norfolk or Newcastle offices would be preferred We're looking for a new Head of Sales for Connected Energy to drive forward our sales strategy for our battery energy storage product. The successful candidate will have 5 yrs+ of senior sales experience in battery / solar / EV charging or similar industries, plus a proven network of commercial and industry contacts. About Us Connected Energy is leading the way in the development of battery energy storage solutions. We are one of only a handful of energy storage companies worldwide that have developed the technology to use second-life electric vehicle batteries as an energy storage system. Our product is changing the way businesses manage their energy and we have systems in operation on commercial sites across the UK and Europe. With a number of recent strategic investors, including Volvo Energy and Caterpillar Ventures, the company is scaling-up our operations fast and developing a new product range on an industrial scale. We are in a major period of growth and expanding fast so this is a great time to join us and become part of our exciting journey. Role Overview The Head of Sales will lead the sales strategy for Connected Energy s Battery Energy Storage Systems (BESS) to drive significant growth of sales in BESS across the UK. By leveraging their expertise and leadership, the role is entrusted with nurturing and developing a high-performing sales team, empowering each individual to excel in their role. The Head of Sales is also responsible for implementing effective sales processes, such as introducing and managing KPIs to streamline operations and improve overall efficiency within the team. Main Activities / Responsibilities The development and implementation of the business sales strategy, working with other managers and key stakeholders to establish the requirements for teams and the overall business to achieve their goals. Drive the sales activities to achieve team and company objectives. Diligently manage the sales process and pipeline, tracking progress, planning and allocating actions, reporting on progress and adapting the approach through to sales closure. Evaluate BESS sales and other key sales activities, recommending and implementing revised approaches as and when required. Regularly report on sales team progress at senior management meetings, emphasising key trends, areas of interest or potential concerns. Act as the face of Connected Energy, actively promoting our brand and forging strong relationships with customers and key stakeholders. Work closely with the Marketing Team to conceive and support marketing and PR opportunities and initiatives. Ensure that customers receive unparalleled assistance and guidance throughout their sales journey. To lead, inspire and develop the Sales Team. Grow the customer base and leverage those relationships to develop new opportunities and relationships. Ensure that both you and the team stay up to date with essential product information and any updates, enabling the delivery of an efficient and proactive service to our customers. Monitor industry trends to identify opportunities and potential new markets. Ensure that the sales team comply with relevant legislation, regulations, and internal policies always. Person Specification Highly organised and structured in managing the sales process, input from colleagues and achieving goals Driven and transformational sales leader, with a proven track record of achieving sales revenue targets. Solution-focused, enjoys empowerment to drive innovation, process improvements and new ideas from inception to delivery. Excellent communication, confident and credible in presenting to senior-level clients. 5 yrs+ senior sales experience in battery / solar / EV charging or similar industries, plus a proven network of commercial and industry contacts Easily builds a network of internal colleagues and builds commercially-sound, risk-free proposals based on collective input from the delivery and operational teams Experience in commercial and contractual negotiation Passionate about expanding technical knowledge Thrives under pressure in a fast-paced working environment. Criteria Qualifications Educated to degree level in a relevant subject E Experience Proven track record of leading a successful sales team. E Track record of leading a Sales Team within a similar industry. D Demonstrated ability of executing successful sales strategies. E Experience or understanding of the second life battery market. D Skills and knowledge The ability to engage and influence stakeholders at all levels of authority. E Ability to analyse and interpret sales-related data, to influence decision making and close sales E Excellent communication skills (written and verbal). E Excellent presentation skills. E Working knowledge of Microsoft packages E Exceptional interpersonal and relationship building skills E Technical knowledge of second life batteries D Negotiation E Personal Qualities Leadership, management and team building skills E Customer-focused E High level of attention to details E Ability to influence at all levels E Adaptable E Ability to think innovatively and problem solve E Results driven E What We Value Whilst we ve been around for 15 years, we have maintained our start-up working culture. As a small company, we can be agile and flexible, and our people are too. Here are some of the qualities that we look for in our people, defined by our values: Innovators: you ll be able to think outside the box, always looking to find the best solution. Ambitious: we think big and look for people who are happy to think independently, ready to use your own initiative to help us to become a global leader in our field Sustainability-minded: you ll have a passion for making the world a better place with an interest in green technology. Trusted: you ll be a real team player with a willingness to chip in to get the job done. Adaptable: comfortable with change in a fast-paced environment. Equal Opportunities As an equal opportunities employer, we do not discriminate based on any protected attribute. Our commitment is to provide equal opportunities in an inclusive work environment. Connected Energy is conscious that some groups of people are statistically less likely to apply for a role if they feel they do not fully meet the requirements. If you like what we do, align with our values, and think that you can do the job well, regardless of whether you meet 100% of the job requirements, the Connected Energy team would encourage you to apply. Employee Benefits As well as the opportunity to be part of a growing, global, clean technology business, our additional benefits include: A company-matched pension, health care cash plan, income protection, an EV car and bike scheme, share options, and a great environment to work in. VISA Sponsorship Connected Energy is happy to consider VISA sponsorship options throughout our recruitment process. Candidates should make clear their right to work and VISA status upon application to our hiring team. Apply Now Email your CV and covering letter quoting the job title in the subject to: cvs(AT)connected-energy.co.uk TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCESS

Urban Planters - Branch Manager Location: Reading Contract: Full Time 37.5 hours per week, Permanent Reporting To: Head of Operations The Role: Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position. Principal Duties and Responsibilities: Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers. Service Responsibilities Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers. Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions. Administration Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation. Other Duties: Perform any reasonable duties that may arise in the course of the job. Requirements: Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues. Skilled in managing large and unpredictable workloads. Experienced in business to business service / customer relationships. Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively. Previous experience working within similar industry. Required Competencies: Key Competencies: Delivers Results Acts Commercially Manages Self Coach and develop Display Leadership Work with Others Skills: Good IT skills Clear and effective communication skills Demonstrates excellent customer service skills Ability to work well under pressure and meet business targets Holds a driving licence with up to a maximum of 6 points on the driving licence. Personality: Has a passion for plants and what plants can do for our customers Resilient Self-confident Maintains a positive attitude Excellent problem solver Takes pride in their work Helpful and adaptable Displays a sense of humour Image: Presents themselves in a well-groomed and smart manner. Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs. Formal Education, Qualifications or Training - Essential and Desirable Prior training or experience within a similar industry (Essential) Benefits: All salary and benefits will be discussed at the application stage with the Hiring Manager.

Overview Inspired Villages is seeking an experienced Village General Manager to lead Ledian Gardens, a thriving retirement village in Leeds, Kent. This senior leadership role offers the opportunity to manage operations, lead diverse teams, and create an exceptional living experience for residents aged 65+, within a growing and values-driven organisation. We are looking for an experienced leader to step into the role of Village Manager at Ledian Gardens, our vibrant retirement community in Leeds village, Kent. Ledian Gardens welcomed our first residents in 2022 and has two development phases open, with a third due to start shortly. The village currently consists of 115 properties and offers residents, guests and members a range of facilities and services designed to offer a holistic approach to wellbeing, including restaurant, café, pool, gym and studio, along with beautiful, shared spaces and grounds. As a customer-driven business, our Village Managers are at the heart of everything we do. This is a senior leadership role where you'll take full responsibility for the performance, culture, and success of a busy and growing retirement village, creating a safe, welcoming, and vibrant community where residents, guests, family and visitors truly feel at home. As Village Manager, you'll lead multi-disciplinary teams, oversee operations, financial controls, customer experience, and commercial performance, and act as the face of the village for residents, families, and service partners. You'll balance strategic thinking with hands-on leadership, ensuring exceptional service, strong engagement, and a community that continues to flourish. You'll also work closely with the sales team based at the village, supporting future sales prospects, first sales and re-sales with a partnership approach and the delivery of service excellence. What does the future look like? Well, Inspired Villages is continuing to invest in building and operating more new communities, so you can be sure that there will be future opportunities to stretch and grow in our business. Our next community, already in the construction phase, is Little Mount Lake, located near Tunbridge Wells, with more to come in the South /Southeast. Recruitment Timeline We encourage you to submit your application as early as possible, as applications are reviewed on an ongoing basis. Interviews may be scheduled before the published closing date, and we reserve the right to close the advert early. The role will be advertised for two weeks, with a closing date of Wednesday, 18th February. First-stage interviews: Week commencing 23rd February Final-stage interviews: Week commencing 5th March Key Requirements Proven leadership experience with a people-centred, empathetic approach Extensive experience in a multi-disciplined service environment with the ability to motivate and hold teams accountable for results Qualifications or experience in a related sector Strong understanding of Health & Safety, compliance, and risk management Confident decision-maker with the ability to prioritise and adapt in a dynamic environment Results-driven with a track record of delivering objectives and driving performance Excellent communication and stakeholder management skills Resilient, solutions-focused, and comfortable with challenging ways of working to improve outcomes The Benefits Competitive salary, plus up to 20% annual bonus 33 days annual leave (inclusive of bank holidays) Holiday buying scheme, allowing you to purchase up to one additional week of leave Big birthdays off (those ending in a 0) Bupa Health Cash Plan, including access to an employee assistance programme Life Assurance at four times your annual salary 5% matched pension scheme Retail discounts across a wide range of outlets Wellbeing hub and resources, including discounts on wellbeing initiatives Cycle to work scheme and electric car sch

Product Team Leader Department: Store Management Employment Type: Permanent - Full Time Location: Llanelli Reporting To: Product Manager Compensation: £26,445 FTE Description We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams. For a more detailed overview of this role, check out the job description attached at the bottom of this advert. About The Role What You'll Be Doing Deliver great product placement and 'wow' wearable outfits. Consistently deliver strong visual standards with the customer journey at the forefront of every decision. Confidently duty manage in all areas of the store operation including service, people, and operations. Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making. Have a good understanding of commercial tools and how to use to drive commercial actions. Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID. Support the management of store operations, including compliance with health & safety standards. Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution. You'll Be Perfect If You have previous experience in retail, preferably in a supervisor role. You are passionate about fashion and stay updated on the latest trends. You possess strong communication and interpersonal skills. You can motivate and inspire a team to achieve their best. You are proactive, adaptable, and thrive in a fast-paced environment. And most importantly love our products as much as we do so we create the best possible customer journey! Things To Consider Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You'll need to be comfortable adapting to situations and juggling multiple tasks. Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store. Managing People: Strong emotional intelligence is essential, as you'll be managing a diverse team. Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment. Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions. Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines. This Is For You We're a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together - and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. What we can offer you: Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products! Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust. Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders! Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders! Give as you earn scheme, a 'Giver Island' day each year and receive matched funding. Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications. A generous bonus scheme & private pension plan. 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need! We mentioned the discount, right? Keeping You Safe At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.

Lakeside Shopping Centre, West Thurrock, Grays RM20 2ZG, UK Job Description Posted Tuesday 3 February 2026 at 01:00 We have an exciting opportunity for a Store Manager to join our store in Lakeside Kids! Being a Kids Store Manager is as much to do with the newest generation as it is with their parents. By developing and motivating a knowledgeable and passionate team, you can help create a seamless shopping experience for everyone involved. About the role - Nurturing a culture of delivering the most exceptional shopping experience on the high street making our little shoppers and their parents/guardians feel like they have had the best shopping journey from start to finish Coaching and developing your team to exceed every expectation in product knowledge, fit, style and care Leading by example in managing people at all levels Recruiting and training new talent Setting goals, achieving targets and driving KPIs Striving for operational excellence Celebrating achievements Promoting the schuh brand through our values: Authentic, Inclusive, Collaborative, Brave, Passionate, Unique Creating exciting new store displays with the freedom to make commercial decisions within our visual merchandising guidelines Liaising with HO Departments when needed Adhering to company policies and guidelines About the person - Enthusiastic, motivational and ready for anything Optimistic and energetic Prepared to work hard Passionate about retail/customer service/footwear Lead from the front Keen eye for detail and commerciality Proven track record of leadership Personal values align with company values Previous management experience in customer service and/or retail experience would be preferable. Full training will be given for the role. About the perks/benefits - Up to 40% product discount for you and your loved ones as well as an annual 100% discount up to the value of £75 / €90 for shoes to wear to work 34 days holiday (including bank holidays) each year with flexibility to buy and sell holidays Your birthday off to celebrate you Flexible working hours / contracts to work when suits you Perk platform for hundreds of discounts Manage, save and access your wages as you earn them to get paid your way Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services. A pension scheme to help you save for the future Development and progression opportunities across store and Head Office Relocation assistance and two paid flights home per year if you relocate outside of or into the UK/ROI Ability to unlock monthly monetary incentive based on store performance Opportunity to be a part of our company Purpose Groups About schuh - At schuh we are the 'Same but different'. By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves. This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly. We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process. Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact Lakeside Shopping Centre, West Thurrock, Grays RM20 2ZG, UK

Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here. The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up. Your role in a nutshell To be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results and engaging customer experience More about the role Customer Experience - We want someone who will shape a customer focused store experience by leading the team to drive customer engagement and bring the brand to life. The Store manager should also ensure the development of consumer loyalty to help build The Body Shop brand. Delivery - Retail related beauty expertise is highly desirable at management level. We're looking for someone who will be able to control and meet sales and performance targets with outstanding planning and organising skills. Our Store Managers need to have exceptional stock management skills, and the ability to monitor/manage change. It is essential for our Store Managers to be confident to use the data we provide you with to make sound commercial and business decisions to really drive your sales and your people. Our Store Manager have to have full knowledge of the beauty market, our competitors and have passion and love for our products! Teamwork and People Management - Our people are at the heart of everything we do. We're particularly interested in individuals who are able to lead and work as part of a team and can quickly react to any problems that may occur. There is a necessity for our managers to be outstanding communicators and competent to manage the team in accordance to the needs of the store and its customers. We desire a flexible and responsible role model who is capable of attracting and retaining people who reflect the brand. Managers must have the ability to identify high potential, develop current members of the team to a high standard. What we look for Experience in beauty retail and people leadership Able to control and meet sales and performance targets with outstanding planning and organising skills Experience of using data provided to make sound commercial and business decisions Ability to work collaboratively within a feedback culture Team coaching and development Ability to demonstrate outstanding communication and operational skills Leadership skills to achieve personal and business success. Good IT Skills Flexibility to work across Sunday to Saturday is required.

Location Oxford Westgate About Us Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are 'Styling individuals for moments that matter'. We're not just for men on their big day - we're for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us toTrustour colleagues to thinkCreativelyand plan for the sustained growth and development of Moss. For us this is about workingCollaborativelyand usingAgilityto achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues. Purpose of the Role You are an experienced commercial and customer-focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward. Key Responsibilities Accountable for the store performance, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way. You exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment. You drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour. Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture. You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice. Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction. You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives. Follow all People processes that support the colleague lifecycle from recruitment of Sales Associates and collaborate with the People Team for recruitment of Team Leaders and Deputy Managers, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager. You are a key player within the Area and actively support the Area Manager. Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity. You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and out of stocks. Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, you recognise this as integral to the Customer experience. What You'll Need to Succeed Technical: Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring. Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. Experienced in creating diverse and brand-aligned visual displays. Understanding of retail business growth strategies. About You Reflects the aesthetic of Moss through personal style and presentation. Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges. Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits Employee Discount: 70% discount across all our stores. Team Reward Pay Scheme:Generous bonus scheme, paying up to 15% of your gross monthly salary each month. Refer a Friend:We recognise and reward successful referrals for Managers with a £500 bonus. Season Ticket Loan:Financial support for commuting. Cycle to Work Scheme:Encouraging eco-friendly travel. Discounted Gym Membership with PureGym:Promoting physical health and fitness. Life Insurance:Providing peace of mind for colleagues. Ongoing Development:Tailored to suit your career ambitions from day one. Access to Moss Learning:An online learning platform for skill enhancement. Employee Hub:Easy access on the go to colleague benefits, recognition, wellbeing, and company updates. New Baby Gift:Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, searchorTailorYourCareeron LinkedIn

Role overview: We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service. Responsibilities: Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs. Drive store sales through effective merchandising, stock replenishment & team motivation. Monitor and drive all key performance indicators such as Sales, Conversion, Units and more. Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Role objectives and KPI's: Contribute to achieving or exceeding the stores monthly sales target. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT. Achieve upselling or cross selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store Audits. Ensure all new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience: Previous supervisory or management experience in a fast paced Retail/Customer Facing environment. Passionate about retail & hold a good understanding of the latest trends and our competitors. Previous experience of coaching and developing individuals. Strong communication skills. Proven track record of achieving and exceeding sales targets and KPI's. Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous. Promote JD Group values to internal and external stakeholders. Benefits: Monthly discretionary bonus schemes Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from over retailers through our online benefits platform (TELUS Health) Access to digital health and well being services through our benefits platform (TELUS Health) Health cash plans Wide range of internal development courses to support personal and professional development throughout your career journey with the Group Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms Access to colleague networks, to share lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD Foundation Employer engagement forums to help influence positive change Incremental Holiday Allowance

About Us Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won't stop until every person on the planet can enjoy life free from poverty. Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. Oxfam Purpose To work with others to overcome poverty and suffering Trading Purpose To make as much money as possible to overcome poverty and suffering About our Oxfam Shops Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible. The Role of our Shop Managers Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business. The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager's absence. Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day. Our Values and Commitment to Safeguarding Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply. Key Skills and Competencies required Significant leadership qualities and experience. (E) Ability to build, retain and develop a team. (E) Strong drive to achieve results through others. (E) Ability to delegate, coach and listen. (E) Enjoys working with people and has a friendly and approachable manner. (E) Ability to manage time under conflicting priorities. (E) Ability to demonstrate resilience to the everyday pressures that come with the role. (E) Excellent communication skills.(E) Ability to motivate self and others. (E) High level of motivation, enthusiasm and a sense of fun. (E) Open and adaptable to change and able to support others through it. (E) Commercial awareness and judgement. (D) Ability to establish and maintain successful retail processes and merchandising. (E)Ability to understand and interpret basic financial reports. (D) IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E) Eager and required to adhere to Oxfam's principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E) Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E) How to apply As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups. For full information surrounding DBS and the vacancy, please view the full job description. A thriving diverse Oxfam: It's people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we're committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today. To do that: We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors. We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring. We want and need everyone, and that means we need you.