AFTERSALES MANAGER

AFTERSALES MANAGER - FANTASTIC PACKAGE - PLUS BENEFITS.

ARE YOU PASSIONATE ABOUT CREATING A TRULY CLASS-LEADING CUSTOMER EXPERIENCE?

DO YOU THRIVE ON WORKING IN A FAST-PACED ENVIRONMENT WHERE THE CUSTOMER IS THE CORE FOCUS?

NORFOLK

Our client is searching for an Aftersales Manager to join their dynamic team of like-minded people - focused on delivering a class-leading service within a progressive automotive brand.

The role of Aftersales Manager is a pivotal member of the team who is able to take control and create the best customer experience possible every time, with nothing left to chance. This is achieved either individually, or by supporting your team. It's a hands-on role dedicated to the customer and their long-term relationship with their chosen brand.

This is an ideal position for a motivated Senior Service Advisor who is looking for career progression or an existing Aftersales Manager who has a track record in delivering a business return at the same time as looking after the customer.

The Role

• You will be able to provide energy and leadership to your team creating a focus on providing the best customer experience possible. Always working within the Group structure and guidelines provided.
• Once fully trained and supported by other managers you will deliver upon the set financial budgets and related business KPIs.
• To be fully aligned with and dedicated to the customer and their requirements on a daily basis.
• To use the resource and outlined processes at your disposal to achieve the set business goals and objectives
• To harness effectively the management tools available to change for the better of the customer experience; making decisive and bold decisions to benefit both the business and the customer.
• Make the best of the Group Aftersales structure and combined it with the wider management team to ensure consistent completion of quality work and quality customer service.
• Ensure all electronic, traditional records and other documentation generated by your team is compliant to the provided standards.
• Demonstrate to the customers and to your team that you are fully aligned and engaged with the Company objectives and long-term goals

Essential requirements:

• Demonstratable and relevant previous experience is a must-have.
• Previous motor retailer experience is essential
• Attention to detail
• Outstanding communication skills both written and verbal.
• Customer-facing experience in a fast-paced environment.
• Full UK Driving License

This is an exciting opportunity with a progressive regional Group that values its employees as well as its customers.

TAKE CONTROL OF YOUR CAREER IN 2021 AND BENEFIT FROM A TRULY PROGRESSIVE PEOPLE-FOCUSED BUSINESS.

WE ARE SHORT-LISTING NOW FOR THIS POSITION - APPLY IN CONFIDENCE WITHOUT DELAY.

Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.

Please visit our website and register your CV for JOB ALERTS!

Simply contact us in complete confidence - all interviews are conducted locally.