Client Support Assistant

Cllient Support Assistant

Ruislip, Middlesex

£20,000 + Pension

The high success rate of this Company reflects on the skills and commitment held by their busy staff and as a Client Support Assistant you will be required to contribute to this process by delivering a first class service at all times.

Some of your duties will include:

- Providing a high level of service to customers and ensuring all their wants and needs are satisfied

- Liaising with customers via telephone and email to discuss their requirements and recommend suitable products

- Inputting customer orders onto computer system and tracking progress through to successful delivery

- Following up with customers after delivery to ensure they are satisfied with service received

- Investigating customer complaints, finding a suitable resolution and escalating issue when appropriate

- Maintaining a customer database record on the computer system and updating on a daily basis

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