Business Skills Coach

Purpose

To deliver high quality training programmes that develop Apprentices'/learners knowledge, skills and behaviours as required for their Level 3 or Level 5 Programme. Complete individual Apprentice/learner learning, assessments, reviews and completions in a timely manner as set by management, achieving or exceeding the required quality standards. To support all elements of the Apprentice/learner journey, including preparation for Gateway for Standards Apprentices, providing Apprentices/learners with constructive, professional and relevant feedback and support in order for them to gain the Apprenticeship Standards and/or qualifications, as appropriate.

Core tasks and responsibilities

• Provide and deliver a high-quality, robust, individualised programme that supports the Apprentice/learner's journey in relation to the knowledge, skills and behaviours required for their programme

• Input to initial assessment, eligibility, pre-enrolment and induction processes to ensure Apprentices/learners starting points are accurately recorded and their programme of learning reflects this information

• Provide coaching and mentoring to, and arrange visits, either face to face or remotely with Apprentices/learners to develop workplace knowledge, skills and behaviours as part of their qualification and/or Apprenticeship in order to progress and complete Apprentices/learners in a timely manner

• Observe Apprentices/learners in the workplace and/or virtually against criteria laid down by the relevant awarding body and give feedback as appropriate

• Effectively use the e-portfolio/VLE to support and progress Apprentices/learners on their programme/s

• Conduct assessments, where required, to monitor Apprentice/learner development and to generate evidence towards the qualification/end point assessment within set timeframes and to achieve targets set by management in a timely manner

• Provide constructive, professional and relevant feedback to Apprentices/learners in relation to their qualification and/or Apprenticeship Standard

• Utilise all available and appropriate technology in the delivery of learning programmes to support and develop Apprentices/learners knowledge, skills and behaviours effectively and efficiently

• Deliver face-to-face and virtual classroom training sessions to coach Apprentices/learners in business and management skills and to support and develop skills, knowledge and behaviours to successfully gain the qualification/Apprenticeship

• Ensure strong knowledge, skills and behaviours are acquired to enable high levels of success for Apprentices at end-point assessment

• Ensure own assessments, where required, are accurate and achieve internal quality assurance rates set by management

• Carry out formal progress reviews with Apprentices/learners and complete paperwork and administration within agreed timescales

• Ensure that own allocated Apprentices/learners are progressing in line with their target achievement dates and liaise with the Programme Manager/s for the purpose of monitoring the progress of qualification/standards achievement

• Track and report progress of planned learning, maintaining records throughout the Apprentice/learner journey ensuring full compliance with Ofsted, ESFA and other regulatory bodies

• Promptly identify situations requiring periods of absence from the programme or potential issues or risks and submit accurate paperwork as required and in a timely manner

• Ensure that Apprentice/learner records are accurately maintained, including records held within MIS systems, e-portfolio and online learning systems

• Assist with ongoing development of the programme to ensure resources are current and relevant

• Complete Apprentice visits, either virtual or to other sites and locations, when required or as directed by management

• Quality assure the work of other Coaches where qualified, directed to do so and in a timely manner

• Maintain positive relationships with Apprentices/learners, business partners and all other stakeholders to ensure Pearson TQ retains and gains business

• Coach and mentor Apprentices/learners to develop positive attitudes towards learning and studying

• Attend standardisation and team meetings as required

• Identify, complete and record appropriate annual Continuing Professional Development (CPD) activities that maintain your ability to support the delivery of programmes and Apprenticeships

• Assist in the support and delivery of other qualifications/programmes when required

• Be flexible over hours of attendance/work, including evenings and weekends where required

• Cover for other Skills Coaches where required and directed to

• To undertake any other duties as may be required from time to time

Qualifications

Training / Competencies

• Hold relevant assessor/teaching/training qualifications

• Highly motivated, flexible and adaptable

• Excellent communication skills

• Proven coaching and mentoring skills

• Outstanding interpersonal and presentation skills

• Good IT skills

• Work under own supervision

• A flexible approach to a varied workload

Essential

• Qualified trainer and assessor with at least 5 years training and delivery experience within the Apprenticeship business skills sector including experience in delivery of Level 3 and Level 5 leadership programmes

• Industry competence and experience in a management role

• Can demonstrate effective learner and caseload management

• Can demonstrate use of technology to support effective and efficient delivery

• Can consistently demonstrate operating as an outstanding or minimum good trainer/assessor, through previous OTLA and standardisation observations

• Proven ability to work in a target driven environment and track record in successfully achieving targets

• Excellent written skills to enable detailed feedback and target setting of objectives

Desirable

• Delivery experience of CMI Qualifications

• A relevant Management qualification at Level 5 or above

• Experience of Ofsted inspections

• Understanding of ESFA funding requirements