Job Description
Customer Care & Internal Sales Advisor
Elland, West Yorkshire
Habasit is a globally operating company focusing on customized conveyor and power transmission solutions.
As a world market leader with more than 3,500 employees, we expand our structures continuously!
Role description
The mission of the Customer Care & Internal Sales Advisor is to work as part of a multi-skilled Customer Care & Internal Sales Team engaging with Customers via inbound phone and email contact handling Quotes, Sales Orders and general sales and customer service enquiries. Also engages with Customers via outbound contact campaigns to generate new sales orders and/or leads.
Your main challenges
Engaging with Customers via phone and email
Responding to Quote requests
Processing Sales Orders
Responding to sales and customer service enquiries
Investigating Customer complaints
Contacting Customers as part of sales campaigns
Adhering to agreed processes and Quality systems
What we look for
_ Your education and experience _
Experience in having spent a significant amount of time working as part of a customer care/service team handling sales related customer contact via telephone and email. Experience of working with a technical product and also hanlding complaints. Experience of SAP would be desirable.
Fluent in English(both verbal and written)
_Educated to GCSE Level or equivalent in English and Maths._
_Your personality_
Strong link to Habasit Core Values
Self Confidence
Accurate data entry
Attention to detail
What we offer
We offer an attractive place to work and personal development in an empowered working culture. You will benefit from the expertise and opportunities of a solid global group of companies and the reputation of its products.
Is this role for you?
If you are eager to join a dynamic, innovative, and diverse company and to quickly progress while making
a difference in an impact-oriented culture, then the Customer Care & Internal Sales Advisorrole could be a great fit.
Job Type: Full-time
Salary: £22,500.00 per year
Benefits:
Company pension
Cycle to work scheme
Discounted or free food
Life insurance
On-site parking
Referral programme
Sick pay
Schedule:
Monday to Friday
Supplemental pay types:
Yearly bonus
Experience:
Customer service: 2 years (required)
SAP: 1 year (preferred)
Quotes and orders: 1 year (required)
Work Location: One location