Gift Card Manager (12 month contract)

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners. With variety comes plenty of surprises-our environment is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?

We may be famous for big brands at small prices, but our best kept secret is our amazing culture.

We're part of the TJX Companies Inc, the leading off-price fashion and homeware retailer in the world. In Europe, we have over 600 stores across six countries, and two brands - TK Maxx and Homesense. We're a passionate bunch here, and we're looking for someone who's as obsessed about fashion and home retail as we are.

We've been taking our responsibility as a business seriously for 25 years. Whether it's the millions we've raised for our charity partners (over £55 million so far), our green initiatives through the Carbon Trust or the sustainable trade programme we helped set up in Uganda, we believe in giving something back to our community.

Everyone who becomes part of the TJX family brings something unique to our collective culture - a diversity of experience, gender, ethnicity, age, viewpoint and much more.

JOB SUMMARY

An exciting Pan- European role for a resilient, commercial, self-starter with a broad skill set to manage a unique end to end business unit. You will work with the Marketing groups and cross functionally in Europe as well as globally with the Gift Card Teams to share ideas and gain economies of scale, whilst managing a team to drive and initiate sales in all revenue streams. You will work collaboratively with our outsourced partner Diggecard to drive B2B and our external partners to pursue new opportunities and optimise existing relationships in all markets.

The role requires a variety of skills, ranging from team and business management, input into strategy, marketing, competitor and sector knowledge, presentation to internal stakeholders, and external relationship building, where we are the supplier rather than the customer. A high degree of numeracy is essential with an omnipresent focus on delivering results whist maintaining the principles of the business model.

JOB DESCRIPTION

Day to Day Management of Gift Cards
Reviews weekly design performance with team and proposes appropriate action
Sets up and manages all control documents and processes
Phasing
PO tracker, reflecting budget
Timescales with Creative to achieve on-time delivery of cards and Marketing materials
Manages store allocation process and sales/ inventory review
Seasonal planning and submission of allocations
Revision of store inventory management parameters
Weekly review/ Store performance looking at both stores and designs considering long term impact, including new stores e.g. buys/ stock depletion
Oversees new store opening allocations ensuring stock is allocated to arrive in conjunction with handover
Oversees Inventory count and analyses results taking appropriate action, increasing buys and proposing actions for team to progress with ops
Manages relationship with Store ops
Visits stores to gain insight into performance and an awareness of local competition
Manages comms with stores and internal comms

Manages, collaborates and identify opportunities with B2B Sales and Fulfilment partner and other external partners
Understand our B2B agency's business model and operation
Establishes and develops a B2B business plan and strategy including sales, profit, costs, marketing and inventory forecasts and projections by partner/ stream collaborating with business partners.
Optimise existing contacts with our outsourced partner and conduct regular reviews
Review and report on performance/ SLAs
Investigate, agree and initiate supporting marketing materials within budget constraints
Agree 3rd party promotions within the budget and in accordance with the model
Meets at least once annually with key partners.
Negotiates and oversees the progression of 3rd party contracts in accordance with business model & POs working in conjunction with Global Sourcing & Procurement, Legal and Global Payments.

Input into long term Gift Card overarching Strategy and annual planning
Provides commentary, feedback and proposals regarding existing processes
Manages the creative development process
Campaign & marketing planning, implementation, reporting and presentation internally and with external partners - status, decks, agreeing activity, briefing and progressing creative in timely way, monitoring activity with external partners and obtaining budget approvals when needed
Sets up and estimates production by design reconciling back to budget
Assists on sales and budget planning by Fascia/ revenue stream

Reporting
Ensures Officer works with Commercial Finance and Sales Audit to ensure all partners and streams are captured on the weekly Gift Card report
Checks weekly report from Finance before final issuance
Review SVS production reports, identifying any risks
Confirms stock holding/ value to Sales Audit as required

Understand the market
Maintains external perspective on market, trends, merchandising, selling and competitive landscape in Europe.
General understanding of regulations and tax implications
Attends industry conferences and GCVA (Gift Card and Voucher association) meetings

Manages, coaches and develops the Officer
Day to day management of the Gift card officer including: -
Overseeing timely and accurate raising, reporting and reconciliation of POs
Planogram- comms to store operations on gift card merchandising
Regular analysis of sales performance by brand and by design
Inventory count
Allocation preparation and completion to agreed timescales
Gift card inbox queries.
Conducts weekly 121's, mid and end year reviews
Encourages the Officer to "Be their best self" and initiate self-development and a PDP

Key Skills, Knowledge & Experience

Experience in and knowledge of Gift card programmes preferable
Good at fostering relationships and partnerships
Strong organisational skills and ability to manage multiple tasks to the highest standard
Effective communication skills
Capability in assimilating information quickly
Cross-cultural and functional agility
Resilience
Ability to think on their feet
High integrity
Numerate
Customer focused
Can work "in the grey"
Experienced in Excel, Word and PowerPoint
Models the leadership competencies

Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It's our way of empowering you to make your career here.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.