Job Description
We are looking to recruit a Senior Income Officer to join our busy Income Team. Our Senior Income Officer will mentor our team of Income Officers and our Income Assistant to ensure the effective collection of all rental income and debt for current and former tenants within the North Devon area.
The main responsibilities of the role are:
To mentor Income Officers and Income Assistant in making best use of our resources, making well-rounded decisions and maximising the impact of our interventions.
To review customer accounts with Income Officers to plan arrears recovery and support action.
To identify accounts where arrears prevention work is required and co-ordinate actions to minimise the risk.
Carry out customer home visits to address arrears issues and identify where additional support may be needed to sustain a tenancy.
Work in partnership with third party organisations to address the route cause of rent arrears and debts.
About You
You will have previous experience in housing association income collection or housing environment or third sector debt support agency.
You will have sound knowledge of housing association rent collection procedures and sector guidance, rent accounting systems and payment processes.
You will have a good working knowledge of Universal Credit, Housing Benefit, and other welfare benefits and grants.
You will be an effective communicator with the ability to adapt your style and the content to ensure that customers understand the implications, especially in legal cases.
Benefits
27 days holiday plus bank holidays
7% Employer contribution Pension
Cash Plan of up to £1400 per year
Employee Assistance Programme (EAP)
Health & Wellbeing Support
Family Friendly Policies
Cycle to Work Scheme
Tech Scheme
Refer a Friend Scheme
The successful candidate will be required to complete a Basic DBS check.
Please note - applications must include a completed North Devon Homes application form and supporting statement or CV with a supporting statement.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
Interviews week commencing 9th January 2023
To apply click Apply Online below
The main responsibilities of the role are:
To mentor Income Officers and Income Assistant in making best use of our resources, making well-rounded decisions and maximising the impact of our interventions.
To review customer accounts with Income Officers to plan arrears recovery and support action.
To identify accounts where arrears prevention work is required and co-ordinate actions to minimise the risk.
Carry out customer home visits to address arrears issues and identify where additional support may be needed to sustain a tenancy.
Work in partnership with third party organisations to address the route cause of rent arrears and debts.
About You
You will have previous experience in housing association income collection or housing environment or third sector debt support agency.
You will have sound knowledge of housing association rent collection procedures and sector guidance, rent accounting systems and payment processes.
You will have a good working knowledge of Universal Credit, Housing Benefit, and other welfare benefits and grants.
You will be an effective communicator with the ability to adapt your style and the content to ensure that customers understand the implications, especially in legal cases.
Benefits
27 days holiday plus bank holidays
7% Employer contribution Pension
Cash Plan of up to £1400 per year
Employee Assistance Programme (EAP)
Health & Wellbeing Support
Family Friendly Policies
Cycle to Work Scheme
Tech Scheme
Refer a Friend Scheme
The successful candidate will be required to complete a Basic DBS check.
Please note - applications must include a completed North Devon Homes application form and supporting statement or CV with a supporting statement.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
Interviews week commencing 9th January 2023
To apply click Apply Online below
About North Devon Homes