Claims Validation Investigator

The Desktop Investigator role plays a vital part in the investigation and validation of claims. By engaging with customers, witnesses and other parties, the successful candidate will demonstrate strong communication skills and questioning abilities to be able to make decisions in respect of indemnity and liability as well as identifying potential fraud. This is a role that requires initiative, the ability to interpret evidence and strong collaboration skills.

Role: Claims Validation Investigator

Location: Liverpool/Hybrid

Working hours: 37.5 hours per week, Monday - Friday 9:00am to 5:30pm

Salary: £32,000 - £36,000

Closing Date: 01/12/2022

What you will be doing:

• Investigate, evidence and validate claims to optimise claims resolution.

• Provide value added evidence on liability, indemnity and CFU investigations.

• Utilise desktop investigative and validation tools to validate or repudiate claims

• Mitigate supplier claims spend by producing a quality and efficient investigation service
• Collaboration with all claim's functions to provide a value-added investigations service.
• Prioritisation of tasks in accordance with the business needs and in line with SLAs
• Engaging with customers, witnesses and third parties to obtain key evidence to support decision making on indemnity and liability.
• Validation of Fire and Theft claims utilising desktop investigation tools
• Investigation and production of quality evidence for large loss and CFU referrals
• Assist with the investigation of Fraud rings
• Any other Ad hoc task as the needs of the business dictate

What we're looking for:

• Strong persuasive and investigative skills
• Good customer engagement skills
• Ability to balance customer experience with tenacity required to achieve the optimum outcome
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• Motivated self-starter.
• Ability to work as a team.

About Acorn Insurance

We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits.

Why Acorn Insurance?

Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:

• Perk Box Online & High Street vouchers and discounts
• Free monthly Café Nero Coffee
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Service-related holiday entitlement capped at 32 days (including bank holidays)
• Clearly defined progression paths with training and support
• National vocational qualifications
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support network including:
• 4 Free Counselling Sessions
• Access to a free 4-week programme of CBT with a trained Therapist Mentor
• Unlimited access to a telephone councillor 365 days a year, 24/7
• A UK wide network of Mental Health First Aiders
• Competitive salary
• Free Hot Drinks on Site
• Dress Down Days
• Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
• Company Pension Scheme
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to satisfactory standard.