Revenue Assurance Consumption Analyst

Who are we?Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.What you'll be doingAs the Revenue Assurance Consumption Analyst, you will work within a team of experienced analysts and system experts to extract data from the system, review current calculations, identify improvements and take ownership of the consumption reporting. You will be expected to work collaboratively to improve the accuracy of the reporting produced and to assure the data provided.Every day we supply 2.6 billion litres of water, but sadly not all of that gets to our customers. Minimising the water lost to leakage is one of Thames Water's key performance commitments. To calculate the leakage figure, information from multiple sources is combined and compared with data on water into supply.Household revenue is converted into consumption and property related information, which is validated and assured within the Revenue Assurance team, before submission into the water balance calculation. Reports are provided monthly and audited as part of the regulatory submissions process.This is a dedicated role within the team to match the increased levels of focus on this area. This pivotal role will work with both retail, wholesale and asset management teams to improve reporting, reduce gaps in our understanding, help to improve the accuracy of property data and to identify areas of opportunity to increase accuracy in our reporting of water consumed.What you should bring to the role

• You will have good literacy and numeracy skills and must be prepared to work in a fast paced and changing environment.
• Knowledge of billing processes / Tariffs / CIS & SAP
• Strong analytical skills and solution driven
• High levels of attention to detail
• Excellent communications skills

What's in it for you?The Revenue Assurance team works to ensure that our customers are charged correctly and that we protect revenue in the future. This role presents an exciting opportunity to join the team, take ownership of the reporting around customer consumption and to enable the company's ability to achieve its targets and deliver the services our customers expect us to.You will work with the rest of the team to ensure that the required information is captured, reconciled and assured, to identify areas of improvement, and support the business through audit processes. You will be in a great position to help join the dots between various areas of the business, at a point where reporting is still being developed following the migration to the new billing system.We're proud of the positive ways of working we've adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we're moving to a hybrid approach with various options across working from home, office and our sites.Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.We're also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.Find out more about working at Thames Water.We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can't consider any further applications, so please submit your application as soon as possible to avoid disappointment.