Graduation Coordinator

Graduation Coordinator

£35,477 - £39,860 per annum

Full time, Permanent

Location: South Kensington Campus

Ref: PRS00211

Are you highly organised, with exceptional attention to detail and a commitment to customer service that goes above and beyond? Are you an experienced administrator with excellent numeracy skills, at home writing copy or managing data sets? If so, then this role might be the perfect next challenge for you.

As the final step in the student lifecycle, around 9000 students graduate from the College annually and the Graduation team delivers ceremonies to recognise their achievements. Ordinarily the College holds its graduation ceremonies in the Royal Albert Hall. The events usually take place on two days every year and are the largest graduation ceremonies in the UK. Their purpose is to celebrate the achievements of outstanding students, staff and supporters from one of the world's leading universities. These ceremonies, and associated events, are run to exacting standards, with high quality communications, hospitality, and complex logistical requirements.

Duties and responsibilities

Reporting to the Events Manager, Graduation, you will provide administrative and planning support to the Graduation Team. You will also lead on customer service for our graduates and their guests as well as the recruitment of the 150 volunteers that support the delivery of each Graduation Day.

Responsibilities include:

• Acting as the first point of contact for graduates and guests, providing excellent customer service and resolving any queries that arise via phone and by managing the graduation inbox
• Writing content for the graduation website and posting regular updates
• Producing graduand communications and distributing them via Campaign monitor
• Monitoring and reporting the effectiveness of communication activities, adapting plans as required to improve communication with graduands
• Assisting on the event logistics required to deliver the departmental receptions taking place across campus on Graduation Day
• Leading the volunteer recruitment process, taking ownership for the registration process, volunteer schedule, briefings and role allocation
• Supporting the organisation and smooth running of the ceremonies on the day
• Coordinating and monitoring graduand and staff feedback, including creating feedback surveys

Essential requirements

You will have demonstrable administrative experience in a fast-paced environment as well as experience in working with an international audience. A confident multi-tasker, your outstanding interpersonal skills will enable you to work with colleagues at all levels, adeptly managing enquiries from staff, graduates and their guests. You will have proven experience in communications and events and demonstrate exceptional communication skills, both verbal and written. Your meticulous attention to detail, methodical approach and proven ability to manage a varied workload will ensure that you can prioritise, and produce high quality work despite competing deadlines

Further Information

This is a full time and open ended role.

Should you require any further details on the role please contact Joanna Stachowicz, Event Manager, Graduation

Closing date: 5 January 2023.

To apply please click the Apply Button

The College is currently trialling a Work Location Framework until early 2023. Hybrid working may be considered for this role and the role holder may be expected to work 60% or more of their time onsite, with 40% the minimum time spent onsite. The opportunity for hybrid working will be discussed at interview.