SERVICE ADVISOR AUTOMOTIVE

SERVICE ADVISOR

ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?

DO YOU ENJOY MAKING THE CUSTOMER SMILE?

CLASS-LEADING BASIC OVERALL PACKAGE CIRCA £32,000

Our customer is an expanding family-owned, automotive retailer which continues to grow and is seeking an additional ServiceAdvisor in Bury St Edmunds.

This regional group has a proven track record in delivering an exceptional customer experience and combined with a brand that has an exciting future with a new range of SUVs and the continued success of other iconic models.

As a ServiceAdvisor, you are a key member of the team who can take control and create a personalised service experience every time, with nothing left to chance. This is achieved either individually, or by supporting your team. It's a hands-on role completely dedicated to the customer and their long-term relationship with their chosen brand.

This is an ideal position for a motivated Customer Service orientated individual who is looking for career progression with a fast-paced team who is determined to be the best and generate great service at every interaction.

This a rare opportunity to be part of this Group which is just as proud of our people as it is of its customers and cars. Joining us now will deliver a future career path you'll enjoy with all the added benefits of joining a friendly and progressive family-run business. Start your 2023 with a fresh start and unlock better rewards for yourself

Responsibilities:

• Arrange customer bookings
• Manage loan car bookings efficiency
• Meet and greet customers professionally and politely every time
• Create final invoice including any parts issued
• Update digital systems during and after each customer visit
• Promote and cross-sell other products and service plans
• Work closely with the wider team to deliver a great customer experience whilst maximising overall profit

What you can do:

• Previous automotive experience is desired or skill and knowledge from a similar role
• Can effectively harness the management tools available to change for the better of the customer experience; making decisive and bold decisions to benefit both the business and the customer.
• You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your workload and customer base by planning your time

FULL TRAINING PROVIDED IF REQUIRED AND WHEN NEEDED

This is an exciting opportunity for a customer-focused individual to join and be part of building a happy peak-performing team where their contribution will be appreciated and rewarded.

You have nothing to lose by applying to find out if this new company in the area would be good for you .

OTHER BENEFITS:

• Company Pension
• Performance Bonus

Prima Ardelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted. Please visit our website and register your CV for JOB ALERTS!

Simply contact us in complete confidence - all interviews are conducted locally.