Associate Service Designer

Role: Associate Service Designer
Contract Length: 6 months from Start Date
Location: Hybrid - London, Milton Keynes, or East Kilbride 2 days per week
IR35: Inside
Pay Rate to Candidate: From £200/day up to £400/day day via Umbrella

Security Clearance: SC Clearance and UK Nationality are Essential for this role.

The Associate Service Designer is responsible for:

• Understanding user needs and assisting in designing services that meet them.
• Collaborating with multidisciplinary teams to understand user behaviour and feedback.
• Assisting with the analysis of research findings, data, critical thinking and concept generation.
• Planning and assisting with workshops to drive actionable outcomes.
• Supporting as-is service design, analysing pain points within services, identifying improvement opportunities and assisting in providing design solutions.
• Using prototyping methods to communicate ideas and concepts with users to encourage collaboration and iterative design processes.
• Contribute to building an open and collaborative culture within IDD and beyond the Directorate.
• Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work around the world.