Field Operations Manager

Who are we?Thames Water is the UK's largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.Job Purpose Summary:Leading and developing a team of technicians to deliver excellent customer service and operational performance across a defined geographical area.What you'll be doing1. Manage a field operations team to meet operational performance and customer service targets.2. Develop and implement continuous improvements to optimise operational performance and customer service.3. Fully own and resolve customer complaints relating to the relevant geographical area. Build relationships with key account customers.4. Lead and develop the team members by setting measurable goals and promoting a culture of engagement and motivation.What you should bring to the role. Skills, qualifications, experience - minimum requiredSignificant relevant industry experience and understanding of the business.Ability to lead and develop people within a team.Good communication and interpersonal skills.Excellent organisational skills.Fully competent at using the appropriate company IT systems and office software.What's in it for you?Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you'll enjoy a fulfilling career and flexible working arrangements.We're also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.Find out more about working at Thames Water.We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can't consider any further applications, so please submit your application as soon as possible to avoid disappointment.