NPI & Customer Manager

Customer / New Product Introduction Manager (Full Time) Reporting to Managing Director Normal Working hours 37hrs / Week, Mon - Thu 8hrs, Fri - 5hrs Renumeration Range £45k+ depending on experience This is a dynamic customer and supplier facing role that is vital to our client's success. This role aims to bridge the gap between external sales and customer account management. You will be responsible for: • Dealing with enquiries from potential customers • Leading initial discussion/visits • Providing detailed quotations • Managing the introduction of that customer and their work into the factory and into our established account management teams • Day to day line management of the Account Managers • The responsibility for building relationsip with some of our customers • Overseeing SBR/QBRs for some of our customers • Commercial know how - quotes and margin monitoring • Business Systems - expert knowledge of business systems, great attention to detail and a good understanding of purchasing and stock control. • Other daily duties within the area To sumarize, our marketing and external sales activities will give rise to new customers and new work. With direction from our UK Business Development Director you will help assess, quote and win this work. By managing your team you will resource new opportunities as appropriate and help to provide the detailed data needed. Alongside new opportuntities you will help your team to manage all our customer accounts. You will more than likely run some accounts yourself, but this needs to be balanced to allow time for the other duties listed above. As the most senior person within the Account Manager team you will need to be the most expert and proficient. You will be required to answer questions on our system, customers and priorities. As you will be the first internal contact for more of our new work, your sales skill will need to match your technical and efficiency skills. Consequently you need to have excellent communication skills, both verbal and written. You will also need excellent computer skills covering Excel, Word, Powerpoint and the ability to learn new systems. This is an ideal opportunity for either an experienced electronics account manager looking to get into sales or an experienced sales person or BDM looking to spend more time in the office. The type of people who excel in this role are well organised, can multi task and can work both independently and as part of a team. As the main point of contact for potential customers it is essential that you can represent the company in a professional manner whilst managing expectations and keeping colleagues informed of progress. There will be limited travel to customers, therfore you will need to have a clean driving license. The Ideal Candidate: Electronics experience (distribution or manufacturing) Sales, business development and/or customer account management Excellent communication skills The ability to multi task and to create and run projects The personality to be effective team players Good computer skills in Word, PowerPoint and Excel plus the ability to learn new systems. Driving licence