Client Services Team Member

  • Gateley
  • Dec 18, 2022
Full time Call Centre / CustomerService

Job Description

Job Title Client Services Team Member

Closing Date 31-Jan-2023

Position Full Time

Business Entity Gateley Legal

Department Facilities

Location London - United Kingdom

Job Type Experienced Hire

Description

The Firm

We are a legal and professional services group, with over 580 professional advisers. We support more than 5,700 clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond.

Forward thinking and straight talking, our approach is to find solutions to the problems that our clients face.

The Role

An opportunity has arisen to join our National Client Services team. The purpose of this role is to deliver an excellent reception and hospitality service to both internal and external clients. This role is primary based in our London office but there may be occasions when you will be needed to attend our other UK based offices to provide cover for absence/assist with after work events. The working hours for this role are 37.5 hours per week based on a 7.5 hours shift pattern Monday to Friday between 07:30 and 18:00.

Duties & Responsibilities

Keeping the Reception area smart and tidy at all times
To operate the company's switchboard answering the phone to company standard, transferring the call and taking any relevant messages
To greet all clients on arrival and assist them in a courteous & helpful manner
Manage the outlook diary
Completing food hygiene and health and safety training
To assist the marketing team with in house events
Order all lunches, breakfasts & dinner when required
Liaise with all external caterers
Maintain a clean and tidy kitchen that complies with food & hygiene regulations and to report any faults within this area
To complete all daily and monthly checklists and audits and adhere to the procedures for Client Services
Ordering all stock and completing monthly stocktake
Coding and reconciling all invoices
To work alongside other teams and provide support when needed at the respected office(s)
Monitor and maintain all internal meeting rooms to a high standard
Setting up conference calls
Assist with all travel/hotel booking for internal clients
Undertake First Aid & Fire Marshall duties.

Key Skills & Experience

Previous experience within a Reception/Hospitality role
Previous experience of using a switchboard (Mitel would be desirable)
Good communication skills and confidence in dealing with people at all levels
A team player with exceptional customer service skills
High standard of professional appearance
Ability to utilise tact, discretion and diplomacy and maintain confidentiality at all times
Flexibility with regard to shift patterns
Ability to work under pressure and to tight deadlines
Eagerness, efficiency and willingness to learn and go the extra mile when required
Able to use own initiative
Excellent time keeping.

The following experience would be desirable but is not essential:

Previous experience working within the professional services industry
Previous administrative experience
A food and hygiene or a reception and hospitality qualification.

Diversity, inclusion and well being

Diversity, inclusion and well-being is an important part of Gateley's culture and values.

We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, disability, sexual orientation, disability, and culture.

We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

We are proud to have been recognised by The Law Society as gold standard for our Diversity and Inclusion Charter and to be Stonewall Diversity Champions.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.