A bit about the role Location: North London, Central London, SW1 Hours: 45 hours per week, flexible working required to meet business requirements
Salary:Non-technical £24k Single fuel (single phase) £32k Single fuel (3 phase/CT) £33k Dual Fuel £36k plus £3k retention bonus per annum plus excellent benefits
Location:The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; You will be responsible for making the installation safe and working with the relevant supplier to agree what further action is to be taken. You will be required to collect evidence and provide all required information to the client to enable any further actions to be taken.Additionally, a Revenue Protection Officer may also include debt recovery work, ranging from initial visits to resolve the account to executing rights of entry Warrants and carrying out the metering work to either install a SMART Paygo meter or to de-energise/disconnect the supply.
A bit about the company Seeka provides specialist end-to-end revenue protection services across the utilities market. Offering an unrivalled range of services that includes the provision of locksmiths, dog handlers and revenue protection officers, Seeka make visits to customer properties to investigate and make safe suspected energy theft cases. Seeka sits within the M Group Services Energy Retail Division which is proud to be one of the UK's largest utilities support organisations - and we're still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.We are part of M Group Services, a £1.4 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running.
Key Responsibilities - Help create a leading health and safety culture for the Revenue Protection Unit and SEEKA
- Ensure safety first approach for themselves, their colleagues, and our customers
- Visit Customer premises to investigate suspected instances of abstraction of electric/theft of gas
- Establish facts and show resilience in circumstances where deception may exist
- Visit Customer premises to support debt recovery activities
- Deliver customer service skills - professional, upholding SEEKA's brand image, showing empathy
- Negotiation outcomes, with ability to communicate the process to the customer
- Use networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities, and meter readers
- Represent SEEKA as a professional witness in Court
- Presenting facts clearly and with confidence
- Proactively manage relationships between SEEKA, other industry organisations and local authorities
- Day to day relationship with Revenue Protection Support Teams
What you'll bring to the role - Understanding and experience of the energy industry from a technical and commercial perspective.
- Understanding of the supply licence conditions relevant to theft of energy.
- The ability to identify theft of gas and abstraction of electricity situations
- The ability to communicate effectively at differing levels.
- Strategic thinking and decision making
- Impact and influencing skills
- Effective networking
- Stakeholder management
- Effective decision making
- Strong planning and organisational skills
- Communication
- Conflict Handling Skills
- Negotiation Skills
- Interrogation skills to establish facts
- Report writing skills
- Full UK Driving Licence
- Dual Fuel Metering qualifications and experience (desirable)
What we offer - 20 days holiday + 8 days bank holidays
- Access to My Rewards which provides amazing reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts. Here's a few so you can see the type of saving's you can make:
- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership
- Access to our Employee Assistance Programme
- Recommend a Friend and Earn scheme
- Reward & Recognition Scheme
- Opportunities to progress in a successful company
- Fully expensed work vehicle and PPE
At Morrison Data Services we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued. .