Job Description
Job Purpose
As a Customer Success Partner having a Sales oriented mindset with excellent Account management skills you will work alongside the Client Manager as a co-pilot. You will be responsible for assisting in the selling of the Maersk Line portfolio to customers, working closely with a Client Manager to deliver sales budgets, targets and KPIs for defined customer accounts. You will be working cross functionally to bring synergy and to collaborate with internal teams to streamline processes leading to improved customer experience.
Key Responsibilities
Through effective relationship building and developing a good understanding of your customers, you will be selling our products, handling renewals, conducting regular reviews and effectively managing the accounts to contribute to the overall volume and revenue targets for the business
Ensuring that rate negotiations are completed and processed in a timely manner according to customer requirements and Maersk pricing guidelines, in order to secure maximum business, revenue, and profit for Maersk. Whilst delivering the best service to the customer
Communicating quickly and efficiently with our Clients, you will be a key contact for them within the sales team. You will be responsible for solving problems for our clients, including handling invoice queries and identifying solutions to prevent errors impacting collections
By using our Customer Relationship Management tools (and others) you will be recording important client information around business opportunities and market feedback, therefore a high attention to detail is required
Working cross functionally and managing some ad hoc admin tasks, you will be responsible for delivering the best possible customer experience and playing an important role in the end to end shipment process for the customer
Required Experience & Skills
With experience of working with customers, you will ideally have proven success in a similar role. Shipping and Logistics experience is not essential but an added advantage
Some Sales experience will be good
High-level product understanding including how it solves different customer pains
Strategic influencing - stakeholder management and influencing
Negotiation skills
Personal Characteristics
Sales oriented mindset with excellent Account management skills
Customer Centricity
Multitask in a constantly changing environment, you will be able to work under time restrictions with a sense of urgency to deliver to a high standard
Anticipating and problem solving, you will have high levels of accuracy and the ability to maintain data.
Resolving problems with effective solutions, you will be able to eliminate roadblocks and maintain focus.
As a collaborative, customer-focused individual, you will continuously strive to achieve results and deliver and excellent customer experience.
With the ability to listen, understand and influence, you will be someone who can build appropriate rapport.
As an excellent communicator, you will have the ability to build trusted relationships both within Maersk Line and the customer's organisation.
You will thrive in an environment of many different stakeholders and enjoy working across boundaries and with other teams to ensure that sales strategy is achieved.