Customer Service Adviser

Location : Chelmsford, Essex

They're hiring Customer Service Advisers. Join their fantastic team! Kick-start your career in housing!

Our client is looking for enthusiastic and customer-focussed problem solvers who want to make a difference, to join their Customer Service Centre. If you're a great communicator with a passion for excellent customer service, they'd love to hear from you!

Main Responsibility

As one of their CSC Advisers you'll be the first point of contact in providing outstanding customer service to a diverse range of their customers and residents, over the phone, email, live chat and social media platforms. In this varied role you'll be providing advice and assistance on a range of housing related enquiries, diagnosing, troubleshooting and booking in repairs, dealing with customer account queries and supporting their most vulnerable residents with requests for help via careline.

Working Pattern

The Ideal Candidate

Their focus is to bring a personal and local-feel service to their customers from afar, so you'll be skilled in making real human connections with a wide range of people to provide the best possible customer experience. They don't use scripts and encourage you to show your personality and be yourself, so excellent communication and problem-solving skills are essential for this role. The Customer Service Centre is a busy and fast paced environment and they're looking for people who thrive working under pressure. You must be computer literate and be able to multi-task across systems and have the ability to react to changes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing great customer service.No previous housing experience or knowledge is necessary - they'll teach you that! They are looking for people who put the customer at the heart of everything they do, if this sounds like you apply today!

In exchange, they offer a fun and supportive working environment with high quality facilities. A generous holiday entitlement of 25 days pro rata, rising to 27 days pro rata after 2 years of service + bank holidays + additional time off during the festive season (or TOIL of worked) and flexible working opportunities (qualifying period may apply).

Also, they offer these core benefits:

Pension scheme - they operate various pension schemes on a defined contribution basis; they think investing in your future is important, so they offer an element of employer matched contributions. Enhanced maternity, paternity and adoption pay - they offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply). Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan - you can claim money back towards your everyday healthcare costs (dental, eye care, physiotherapy, health screening). Staff discounts - they give their staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more. Interest free loans: season ticket loan, tenancy deposit loan and training loan - repayments are spread over time and are taken directly from your salary (qualifying period may apply). Cycle to work scheme - to encourage employees to cycle to work and reduce their CO2 emissions, now including electric bikes.

How to apply

Please apply for this role with us online. If you are not able to apply online or would like further details please contact their Recruitment Partner - Retinue Solutions.

Closing Date - Midnight 23rd December 2022

At their customer services experience day (at interview) you'll have the opportunity to see the great facilities available to their staff via an office tour, you'll meet the Customer Service Centre management team, have an opportunity to ask questions and also hear about NHG's Customer Service Centre specifically. They encourage career development and have a great reputation for rewarding their staff.