Supply Chain Specialist Location: Bristol or Gosport, UK Working Pattern: Onsite 3 days per week + 2 days wfh Contract Length: 12 months Start Date: ASAP Rate: 33- 34 per hour Security Clearance: UK SC clearance required for day one We are seeking a Supply Chain Engineer to support multiple UK defence programmes. The role sits within a Product Support Engineering function that delivers specialist engineering support across the full lifecycle, from programme development through sustainment. This position requires close collaboration with Product Support, Supply Chain, and Engineering teams to ensure effective logistics, spares availability, and technical resolution of supply-related issues. Essential Skills Supply Chain Support Engineering / Product Support experience Strong understanding of engineering integration with supply chain activities Key Responsibilities Provide initial technical responses to supply chain queries related to aircraft parts usage and provision Review Logistics Support Analysis following programme baseline changes and advise on spares updates Review technical documentation to identify alternative solutions to long lead-time spares Support contingency planning and transition of projects into sustainment Work closely with Product Support (LSA and Technical Publications) teams to ensure accurate aircraft documentation updates Collaborate with Product Support Engineers to resolve early-life support issues Mentor supply chain team members in the effective use of technical information Operate under direction of the Product Support Technical Lead and Programme Product Support Manager Essential Qualifications & Experience Supply Chain Support Engineering or Product Support background Ability to obtain and hold UK SC security clearance Desirable Qualifications & Experience Experience supporting military or defence environments Knowledge of Supply Chain Engineering Ability to read and interpret technical documentation Experience authoring support product documentation Degree (or equivalent experience) in a relevant engineering discipline Strong stakeholder management skills and ability to identify optimisation opportunities Proven focus on first-time quality Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Feb 04, 2026
Contractor
Supply Chain Specialist Location: Bristol or Gosport, UK Working Pattern: Onsite 3 days per week + 2 days wfh Contract Length: 12 months Start Date: ASAP Rate: 33- 34 per hour Security Clearance: UK SC clearance required for day one We are seeking a Supply Chain Engineer to support multiple UK defence programmes. The role sits within a Product Support Engineering function that delivers specialist engineering support across the full lifecycle, from programme development through sustainment. This position requires close collaboration with Product Support, Supply Chain, and Engineering teams to ensure effective logistics, spares availability, and technical resolution of supply-related issues. Essential Skills Supply Chain Support Engineering / Product Support experience Strong understanding of engineering integration with supply chain activities Key Responsibilities Provide initial technical responses to supply chain queries related to aircraft parts usage and provision Review Logistics Support Analysis following programme baseline changes and advise on spares updates Review technical documentation to identify alternative solutions to long lead-time spares Support contingency planning and transition of projects into sustainment Work closely with Product Support (LSA and Technical Publications) teams to ensure accurate aircraft documentation updates Collaborate with Product Support Engineers to resolve early-life support issues Mentor supply chain team members in the effective use of technical information Operate under direction of the Product Support Technical Lead and Programme Product Support Manager Essential Qualifications & Experience Supply Chain Support Engineering or Product Support background Ability to obtain and hold UK SC security clearance Desirable Qualifications & Experience Experience supporting military or defence environments Knowledge of Supply Chain Engineering Ability to read and interpret technical documentation Experience authoring support product documentation Degree (or equivalent experience) in a relevant engineering discipline Strong stakeholder management skills and ability to identify optimisation opportunities Proven focus on first-time quality Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Overview Human Capital Management, Employee Relations Advisor, Vice President, Birmingham location_on Birmingham, West Midlands, England, United Kingdom Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firm's most valuable asset, our people. BIRMINGHAM Since its establishment in September 2021, Goldman Sachs' Birmingham office has rapidly grown into a dynamic hub of over 500 professionals. Birmingham contributes across critical functions including Engineering, Human Capital Management, Legal, Audit, and Corporate and Workplace Solutions. Our Birmingham colleagues are at the forefront, actively leading global projects and driving innovations that deliver significant commercial impact for the firm. With substantial growth projected, this is an unparalleled opportunity to join a pivotal and expanding operation, shaping the future of finance from day one and accelerating your career within a global leader. EMPLOYEE RELATIONS The Employee Relations team, which is part of the Human Capital Management division, is dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, the ER Advisor will work to protect and support the firm's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions to a diverse range of issues. Responsibilities Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes. Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behaviour. Manage grievances, disciplinary and appeal processes. Partner with Compliance, Regulatory Legal and other areas to lead investigations and oversee adherence to firm policies. Counsel individual employees regarding work concerns, health and personal issues that may impact work. Develop and reinforce policies that promote positive behaviours. Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations. Liaise with the Employment Law Group as necessary to resolve employee issues. Experience & Skills Required Highly motivated HR professional or Employment Lawyer, with a solid understanding of UK employment law and a proven track record of Managing complex issues, identifying potential risk and driving resolution. Leveraging analytical, teamwork and project management skills to undertake thorough investigations Developing and building effective relationships at all levels to advise and influence effectively Excellent oral and written communication Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts. Well-developed organizational and multi-tasking skills, with strong attention to detail. About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Feb 04, 2026
Full time
Overview Human Capital Management, Employee Relations Advisor, Vice President, Birmingham location_on Birmingham, West Midlands, England, United Kingdom Our division recruits, develops and rewards the people of Goldman Sachs. Our teams advise, design and implement strategies, processes and technologies that help our people advance professionally, drive productivity and help the firm and our clients achieve superior results. We look for individuals with strong problem solving and analytical skills, innovative thinking and intellectual curiosity who want to make an impact on the success of the firm's most valuable asset, our people. BIRMINGHAM Since its establishment in September 2021, Goldman Sachs' Birmingham office has rapidly grown into a dynamic hub of over 500 professionals. Birmingham contributes across critical functions including Engineering, Human Capital Management, Legal, Audit, and Corporate and Workplace Solutions. Our Birmingham colleagues are at the forefront, actively leading global projects and driving innovations that deliver significant commercial impact for the firm. With substantial growth projected, this is an unparalleled opportunity to join a pivotal and expanding operation, shaping the future of finance from day one and accelerating your career within a global leader. EMPLOYEE RELATIONS The Employee Relations team, which is part of the Human Capital Management division, is dedicated to advising and coaching managers and employees on all aspects of the employment relationship. Working with managers and employees to prevent, advise and resolve challenging and complex workplace situations, the ER Advisor will work to protect and support the firm's culture in accordance with firm policies, our business principles, and applicable legal standards. The work is invariably of a sensitive nature and requires a unique combination of skills to deliver workable solutions to a diverse range of issues. Responsibilities Provide advice directly to managers in a dynamic environment, regarding all aspects of the employment relationship, including manager effectiveness, performance management, disputes and organizational changes. Investigate concerns raised about unfair or unlawful treatment and/or inappropriate behaviour. Manage grievances, disciplinary and appeal processes. Partner with Compliance, Regulatory Legal and other areas to lead investigations and oversee adherence to firm policies. Counsel individual employees regarding work concerns, health and personal issues that may impact work. Develop and reinforce policies that promote positive behaviours. Develop and deliver training programs to educate employees about firm policies, culture, conduct risk and employee relations. Liaise with the Employment Law Group as necessary to resolve employee issues. Experience & Skills Required Highly motivated HR professional or Employment Lawyer, with a solid understanding of UK employment law and a proven track record of Managing complex issues, identifying potential risk and driving resolution. Leveraging analytical, teamwork and project management skills to undertake thorough investigations Developing and building effective relationships at all levels to advise and influence effectively Excellent oral and written communication Bringing groups with diverse views/priorities to a common resolution through use of strong negotiation and facilitation skills Approaching issues strategically; anticipating consequences and navigating around unforeseen obstacles Listening actively and thinking creatively to deliver commercially pragmatic solutions and resolve conflicts. Well-developed organizational and multi-tasking skills, with strong attention to detail. About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
School Bursar - Permanent Positions - April & September 2026 Primary & Secondary Westminster Are you an experienced School Bursar ready to take the next step in your career, or a finance and operations professional looking for a long-term leadership role within education? Aspire People are recruiting for permanent School Bursar positions across Westminster, with start dates available in April and September 2026, across both primary and secondary schools. We are seeking strategic, highly organised, and commercially aware professionals to lead the financial and operational management of schools, working closely with Headteachers and Senior Leadership Teams to ensure effective use of resources and long-term sustainability. Previous experience in a school bursar or school business management role is highly desirable. However, applications are also welcomed from candidates with strong financial and operational leadership experience in a comparable sector who are keen to transition into education. Experience with school finance systems and MIS platforms such as SIMS, Arbor, or Bromcom would be advantageous. These are pivotal, long-term leadership roles for proactive bursars who can balance strategic planning with hands-on operational management. School Bursar - Key Responsibilities Lead on financial planning, budgeting, forecasting, and monitoring expenditure Oversee payroll, procurement, and financial reporting Manage HR processes, including contracts, recruitment coordination, and staffing support Oversee premises, estates, and health & safety compliance Work closely with the Headteacher and SLT to support strategic and financial decision-making Ensure all resources are used effectively to support positive outcomes for pupils School Bursar - Why Register with Aspire People? Access to exclusive permanent bursar opportunities within schools Expert guidance from specialist education consultants Full support throughout the application, interview, and onboarding process Honest career advice and long-term career development support A trusted education recruitment agency with a strong reputation across the sector School Bursar - Apply Now If you are ready to secure a permanent School Bursar position within a supportive school environment, we would love to hear from you. Register with Natalie at Aspire People today to discuss current opportunities and take the next step in your education career. Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Feb 04, 2026
Full time
School Bursar - Permanent Positions - April & September 2026 Primary & Secondary Westminster Are you an experienced School Bursar ready to take the next step in your career, or a finance and operations professional looking for a long-term leadership role within education? Aspire People are recruiting for permanent School Bursar positions across Westminster, with start dates available in April and September 2026, across both primary and secondary schools. We are seeking strategic, highly organised, and commercially aware professionals to lead the financial and operational management of schools, working closely with Headteachers and Senior Leadership Teams to ensure effective use of resources and long-term sustainability. Previous experience in a school bursar or school business management role is highly desirable. However, applications are also welcomed from candidates with strong financial and operational leadership experience in a comparable sector who are keen to transition into education. Experience with school finance systems and MIS platforms such as SIMS, Arbor, or Bromcom would be advantageous. These are pivotal, long-term leadership roles for proactive bursars who can balance strategic planning with hands-on operational management. School Bursar - Key Responsibilities Lead on financial planning, budgeting, forecasting, and monitoring expenditure Oversee payroll, procurement, and financial reporting Manage HR processes, including contracts, recruitment coordination, and staffing support Oversee premises, estates, and health & safety compliance Work closely with the Headteacher and SLT to support strategic and financial decision-making Ensure all resources are used effectively to support positive outcomes for pupils School Bursar - Why Register with Aspire People? Access to exclusive permanent bursar opportunities within schools Expert guidance from specialist education consultants Full support throughout the application, interview, and onboarding process Honest career advice and long-term career development support A trusted education recruitment agency with a strong reputation across the sector School Bursar - Apply Now If you are ready to secure a permanent School Bursar position within a supportive school environment, we would love to hear from you. Register with Natalie at Aspire People today to discuss current opportunities and take the next step in your education career. Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Multi Channel Engagement Team Leader (Customer Service) Department: Customer Engagement Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £30,000 / year Description About the team: At Vintage Cash Cow, our Customer Engagement Centre (CEC) team is at the forefront of delivering exceptional customer service by creating an excellent customer journey with our customers and supporting our mission to revolutionise the buying and selling of vintage, valuable and unique items. With a focus on reCommerce, reuse and recycling, we're driving a responsible approach to consumerism and sustainability. Backed by VC firms such as Dutch Founders Fund and Airbridge Equity Partners, we're scaling rapidly and making a positive global impact. About the role: We're building a new Multichannel Customer Team to deliver high-quality customer experiences across a range of contact channels including phone calls in and outbound across customer service and buying, emails, and more. This is a hands on leadership role, where you'll drive performance, quality, and customer satisfaction - ensuring that your team delivers consistently excellent service across all channels. You'll balance day to day operational oversight with coaching, development, and continuous improvement. The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability. Key Responsibilities Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance. Conduct regular 1:1s, quality reviews, and team meetings, QA's under People Management. Identify skills gaps and deliver targeted coaching or training Set clear goals and expectations, and ensure accountability Support onboarding and upskilling of new team members Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity. Ensure customer SLAs and KPIs (response times, quality, customer satisfaction) are consistently met or exceeded Manage scheduling, workload balancing, and resource planning to meet contact demand Handle real time escalations, complaints, or complex queries as needed Identify recurring issues, friction points or inefficiencies, and contribute to service improvements Provide feedback to wider teams on customer pain points, product/service issues, or process improvements Support the implementation of new tools, processes, and systems within the team Collaborate with other team leaders and departments to ensure seamless end to end customer experiences. Lead and be part of the development of the new team, sharing ideas, best practices, suggestions so that this is a success. Drive and lead in data that shows customer demand, trends utilising lean processes to be more effective and aid performance. Skills, Knowledge and Expertise Essential Skills & Experience: Proven experience in a customer service/contact centre leadership role minimum 2 years Strong people leadership and coaching skills, with the ability to bring out the best in others A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc. Confident using data to monitor team performance and drive improvement Excellent communication skills - empathetic, clear, motivating Comfortable with change, and able to lead others through transitions Highly organised, calm under pressure, and solution focused Nice to Have (But Not Essential) Familiarity with CRM and contact centre technologies Experience in sales
Feb 04, 2026
Full time
Multi Channel Engagement Team Leader (Customer Service) Department: Customer Engagement Employment Type: Full Time Location: Trimble Offices, Morley Compensation: £30,000 / year Description About the team: At Vintage Cash Cow, our Customer Engagement Centre (CEC) team is at the forefront of delivering exceptional customer service by creating an excellent customer journey with our customers and supporting our mission to revolutionise the buying and selling of vintage, valuable and unique items. With a focus on reCommerce, reuse and recycling, we're driving a responsible approach to consumerism and sustainability. Backed by VC firms such as Dutch Founders Fund and Airbridge Equity Partners, we're scaling rapidly and making a positive global impact. About the role: We're building a new Multichannel Customer Team to deliver high-quality customer experiences across a range of contact channels including phone calls in and outbound across customer service and buying, emails, and more. This is a hands on leadership role, where you'll drive performance, quality, and customer satisfaction - ensuring that your team delivers consistently excellent service across all channels. You'll balance day to day operational oversight with coaching, development, and continuous improvement. The role requires someone who is confident in managing across multiple platforms, experienced in leading people through change, and passionate about building a culture of ownership, care and adaptability. Key Responsibilities Lead, coach, and support a team of Multichannel Advisors, ensuring high levels of engagement, morale, and performance. Conduct regular 1:1s, quality reviews, and team meetings, QA's under People Management. Identify skills gaps and deliver targeted coaching or training Set clear goals and expectations, and ensure accountability Support onboarding and upskilling of new team members Monitor team performance across all channels, communication channels with the customer, and lead your team to high performance and productivity. Ensure customer SLAs and KPIs (response times, quality, customer satisfaction) are consistently met or exceeded Manage scheduling, workload balancing, and resource planning to meet contact demand Handle real time escalations, complaints, or complex queries as needed Identify recurring issues, friction points or inefficiencies, and contribute to service improvements Provide feedback to wider teams on customer pain points, product/service issues, or process improvements Support the implementation of new tools, processes, and systems within the team Collaborate with other team leaders and departments to ensure seamless end to end customer experiences. Lead and be part of the development of the new team, sharing ideas, best practices, suggestions so that this is a success. Drive and lead in data that shows customer demand, trends utilising lean processes to be more effective and aid performance. Skills, Knowledge and Expertise Essential Skills & Experience: Proven experience in a customer service/contact centre leadership role minimum 2 years Strong people leadership and coaching skills, with the ability to bring out the best in others A solid understanding of multichannel environments and customer expectations across phone, email, chat, etc. Confident using data to monitor team performance and drive improvement Excellent communication skills - empathetic, clear, motivating Comfortable with change, and able to lead others through transitions Highly organised, calm under pressure, and solution focused Nice to Have (But Not Essential) Familiarity with CRM and contact centre technologies Experience in sales
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Feb 04, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 04, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Overview There's a place for you at CNWL. We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. CNWL is a nationally leading NHS Foundation Trust providing Mental Health, Community Health and Child Health Services across London and the South East of England. Consultant Psychiatrist in Learning Disability (RRP 30K) - Learning Disabilities Service, Hillingdon. Permanent, Full Time 10 PAs. Site: Hillingdon Hospital, Riverside Centre, Uxbridge. Salary £109,725 - £145,478 plus London weighting of £2,162 per annum pro rata. Closing date: 23/02/:59. Job overview Consultant Psychiatrist in Learning Disability (RRP 30K) Learning Disabilities Service, Hillingdon Permanent, Full Time 10 PAs If you are looking for a Consultant Psychiatrist role in London working with intellectually disabled adults, we would love to hear from you. This is a Full-Time community job (10 PAs) based in the Hillingdon Learning Disability Team. You will work with a Core Trainee, Higher Specialist Trainee and colleague Consultants. CNWL has built on excellent links with Brunel University; the successful candidate will have the option to take up an extra 1PA as an educational post. This post attracts a Golden Hello for up to 30K (taxable and non-pensionable) and a Relocation package for up to 8K (subject to eligibility), along with generous annual leave entitlement, study leave, NHS pension scheme and a range of staff discounts including purchase and lease of new cars. We are committed to flexible working. If you would like to work differently or different hours, please discuss this with us. Main duties of the job You will provide a Consultant Psychiatric service for adults with Learning Disabilities living in Hillingdon. Support and develop the provision of ongoing psychiatric input to people with Learning Disabilities living in the community. Attend community team referrals and complex case reviews, community team clinical governance and management meetings. The clinical caseload will be a mix of clinic-based appointments, work in local residential providers and day resources. You will also provide a Consultant Psychiatric service for people with a Learning Disability who may be admitted on Frays and Crane Ward, acute inpatient mental health wards at The Riverside Centre (2 beds). This would include providing Responsible Clinician cover, attending and providing Responsible Clinician input at weekly ward rounds, multidisciplinary meetings, administration and preparation of tribunal reports. Lead the collaboration with mainstream mental health services within the Borough. Actively participate in the shaping of new services in light of recent and ongoing changes to the NHS, in collaboration with relevant Clinical and Service Managers. Working for our organisation CNWL is a nationally leading NHS Foundation Trust providing Mental Health, Community Health and Child Health Services across London and the South East of England. We were authorised as a Foundation Trust on 1 May 2007. The Trust is organised into three Divisions: Jameson, Goodall and Diggory. Goodall Division delivers Mental Health and community Learning Disability services in Hillingdon, along with CNWL's specialist rehabilitation provision and CAMHS in NW London, and community physical health services in NW London (including Hillingdon, Harrow, Ealing and neighbouring areas). Our catchment area spans diverse communities with over 100 first languages spoken. Our staff play a fundamental role in delivering excellent outcomes and patient experience, and we aim to create a happy and healthy working environment where you can thrive and succeed. Detailed job description and main responsibilities Clinical Work Diagnosis and treatment of mental disorders both in in-patient and out-patient settings. Provision of psychiatric expertise on mental health issues, including specialist assessments, involvement in case discussions, advice, support and training to community and inpatient services. Responsible Clinician (RC) responsibility for LD beds. Historically up to 4 LD patients admitted at a time on acute units. Respond to service needs with rapid pre-admission assessments (including MHA) for patients from the Hillingdon catchment and referrals from other Boroughs. Provide clinical leadership to ensure the Trust meets its objectives within Improving Access to Healthcare for people with a learning disability. Act as Responsible Clinician for community patients on Community Treatment Orders. Provide referrals to other tertiary and specialist services per local protocols. Develop relationships with CAMHS services and transition management. Participate in the Care Quality Management group work plan. Person specification Training and Qualifications Fully registered with the GMC with a license to practice Included on the GMC specialist register or CCT within 6 months of interview Approved under section 12(2) MHA, 1983 or within 3 months Approved Clinician status or within 3 months of appointment MRCPsych or equivalent Inclusion on GMC specialist register for learning disabilities Management training/qualifications Recognized by Royal College of Psychiatrists as a specialist registrar trainer. Higher degree in a field related to Psychiatry (LLM, MD or PhD) Knowledge Up-to-date knowledge in management of adults with learning disability Awareness of current issues in mental health service provision, policy and legislation Specialist interest as demonstrated by publications or presentations to learned societies Knowledge of current issues in national strategic direction Experience Up-to-date knowledge in management of adults with learning disability Awareness of current issues in mental health service provision, policy and legislation Experience of multi-agency work, especially with user, carer and voluntary organizations Experience in medico-legal work Experience in service management and development Skills High level of clinical skill Ability to work constructively in multidisciplinary teams and multi-agency systems Excellent written and verbal communication skills Commitment to working with users, carers and voluntary organizations Established record of clinical leadership Established ability as clinical teacher Established ability to research and/or audit Specific treatment modality skills Skills to assess and manage people with autism Skills to manage people with Epilepsy Personality and Attitude Disability centered values High standards of professionalism Flexibility and capacity to work in changing environment Ability to lead and support colleagues Enthusiasm to work with adults with complex chronic problems Commitment to working as a member of the MDT CNWL has 7,800 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in our work. Our catchment area spans diverse communities, with over 100 first languages spoken. We are committed to providing services that meet the needs of the people who use them and actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We offer a generous relocation package (subject to eligibility) and flexible working options, including bank assignments for most roles. See our Benefits, Reward and Wellbeing page for more information. Become part of our team. We care for you as much as you care for others. CNWL NHS Foundation Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults. Due to high response levels, we may expire vacancies prior to the advertised closing date; submit your application promptly. Our Agenda for Change contracts include a contractual 13-week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. Employer certification / accreditation badges You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and a Disclosure to the Disclosure and Barring Service may be required.
Feb 04, 2026
Full time
Overview There's a place for you at CNWL. We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do. CNWL is a nationally leading NHS Foundation Trust providing Mental Health, Community Health and Child Health Services across London and the South East of England. Consultant Psychiatrist in Learning Disability (RRP 30K) - Learning Disabilities Service, Hillingdon. Permanent, Full Time 10 PAs. Site: Hillingdon Hospital, Riverside Centre, Uxbridge. Salary £109,725 - £145,478 plus London weighting of £2,162 per annum pro rata. Closing date: 23/02/:59. Job overview Consultant Psychiatrist in Learning Disability (RRP 30K) Learning Disabilities Service, Hillingdon Permanent, Full Time 10 PAs If you are looking for a Consultant Psychiatrist role in London working with intellectually disabled adults, we would love to hear from you. This is a Full-Time community job (10 PAs) based in the Hillingdon Learning Disability Team. You will work with a Core Trainee, Higher Specialist Trainee and colleague Consultants. CNWL has built on excellent links with Brunel University; the successful candidate will have the option to take up an extra 1PA as an educational post. This post attracts a Golden Hello for up to 30K (taxable and non-pensionable) and a Relocation package for up to 8K (subject to eligibility), along with generous annual leave entitlement, study leave, NHS pension scheme and a range of staff discounts including purchase and lease of new cars. We are committed to flexible working. If you would like to work differently or different hours, please discuss this with us. Main duties of the job You will provide a Consultant Psychiatric service for adults with Learning Disabilities living in Hillingdon. Support and develop the provision of ongoing psychiatric input to people with Learning Disabilities living in the community. Attend community team referrals and complex case reviews, community team clinical governance and management meetings. The clinical caseload will be a mix of clinic-based appointments, work in local residential providers and day resources. You will also provide a Consultant Psychiatric service for people with a Learning Disability who may be admitted on Frays and Crane Ward, acute inpatient mental health wards at The Riverside Centre (2 beds). This would include providing Responsible Clinician cover, attending and providing Responsible Clinician input at weekly ward rounds, multidisciplinary meetings, administration and preparation of tribunal reports. Lead the collaboration with mainstream mental health services within the Borough. Actively participate in the shaping of new services in light of recent and ongoing changes to the NHS, in collaboration with relevant Clinical and Service Managers. Working for our organisation CNWL is a nationally leading NHS Foundation Trust providing Mental Health, Community Health and Child Health Services across London and the South East of England. We were authorised as a Foundation Trust on 1 May 2007. The Trust is organised into three Divisions: Jameson, Goodall and Diggory. Goodall Division delivers Mental Health and community Learning Disability services in Hillingdon, along with CNWL's specialist rehabilitation provision and CAMHS in NW London, and community physical health services in NW London (including Hillingdon, Harrow, Ealing and neighbouring areas). Our catchment area spans diverse communities with over 100 first languages spoken. Our staff play a fundamental role in delivering excellent outcomes and patient experience, and we aim to create a happy and healthy working environment where you can thrive and succeed. Detailed job description and main responsibilities Clinical Work Diagnosis and treatment of mental disorders both in in-patient and out-patient settings. Provision of psychiatric expertise on mental health issues, including specialist assessments, involvement in case discussions, advice, support and training to community and inpatient services. Responsible Clinician (RC) responsibility for LD beds. Historically up to 4 LD patients admitted at a time on acute units. Respond to service needs with rapid pre-admission assessments (including MHA) for patients from the Hillingdon catchment and referrals from other Boroughs. Provide clinical leadership to ensure the Trust meets its objectives within Improving Access to Healthcare for people with a learning disability. Act as Responsible Clinician for community patients on Community Treatment Orders. Provide referrals to other tertiary and specialist services per local protocols. Develop relationships with CAMHS services and transition management. Participate in the Care Quality Management group work plan. Person specification Training and Qualifications Fully registered with the GMC with a license to practice Included on the GMC specialist register or CCT within 6 months of interview Approved under section 12(2) MHA, 1983 or within 3 months Approved Clinician status or within 3 months of appointment MRCPsych or equivalent Inclusion on GMC specialist register for learning disabilities Management training/qualifications Recognized by Royal College of Psychiatrists as a specialist registrar trainer. Higher degree in a field related to Psychiatry (LLM, MD or PhD) Knowledge Up-to-date knowledge in management of adults with learning disability Awareness of current issues in mental health service provision, policy and legislation Specialist interest as demonstrated by publications or presentations to learned societies Knowledge of current issues in national strategic direction Experience Up-to-date knowledge in management of adults with learning disability Awareness of current issues in mental health service provision, policy and legislation Experience of multi-agency work, especially with user, carer and voluntary organizations Experience in medico-legal work Experience in service management and development Skills High level of clinical skill Ability to work constructively in multidisciplinary teams and multi-agency systems Excellent written and verbal communication skills Commitment to working with users, carers and voluntary organizations Established record of clinical leadership Established ability as clinical teacher Established ability to research and/or audit Specific treatment modality skills Skills to assess and manage people with autism Skills to manage people with Epilepsy Personality and Attitude Disability centered values High standards of professionalism Flexibility and capacity to work in changing environment Ability to lead and support colleagues Enthusiasm to work with adults with complex chronic problems Commitment to working as a member of the MDT CNWL has 7,800 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in our work. Our catchment area spans diverse communities, with over 100 first languages spoken. We are committed to providing services that meet the needs of the people who use them and actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We offer a generous relocation package (subject to eligibility) and flexible working options, including bank assignments for most roles. See our Benefits, Reward and Wellbeing page for more information. Become part of our team. We care for you as much as you care for others. CNWL NHS Foundation Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults. Due to high response levels, we may expire vacancies prior to the advertised closing date; submit your application promptly. Our Agenda for Change contracts include a contractual 13-week probationary period. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. Employer certification / accreditation badges You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and a Disclosure to the Disclosure and Barring Service may be required.
Fixed Income Analyst or Associate page is loaded Fixed Income Analyst or Associatelocations: London 1 Soho Placetime type: Full timeposted on: Posted Todayjob requisition id: R253910 Position Overview Apollo is seeking an Analyst or Associate to join their London product team focusing on Multi-Asset Credit and Private Investment Grade Credit strategies. Product coverage and involvement will primarily center around Apollo's growing European based funds and platforms, as well as expanding the international product expertise for Apollo's global platforms. The Analyst or Associate will have exposure to products across Apollo's Private Credit platform and sit in one of the firm's fastest-growing and most strategic businesses.This person will assist in coordinating new product launches, supporting the growth of various product lines, managing active fundraise processes, keeping the sales team informed of initiatives and developments and presenting marketing opportunities externally. Primary Responsibilities: Prepare high-quality marketing and fundraising materials (pitch decks, DDQs, RFIs, case studies, portfolio reviews)Manage all aspects of active fundraises for London-based products, from product launch to final close Participate in LP meetings, due diligence sessions, and annual meetings, gaining direct exposure to a broad range of global institutional investorsCollaborate and coordinate with global Sales team and other members of the Client & Product Solutions team to raise capital from existing and new investors Partner with investment teams to articulate strategy positioning, return objectives, risk frameworks, and portfolio construction Monitor market trends, investor demand, and competitive dynamics within private credit to inform fundraising efforts and product strategy Serve as a key point of contact for existing investors, managing ongoing servicing and responding to ad hoc investor requests in a timely, thoughtful, and high-quality manner Support new product launches and strategy extensions by coordinating across investment, legal, compliance, finance, and operations teams Qualifications & Experience 2-4 years of prior experience, preferably within an alternative asset management firm, investment bank, private bank or investment consulting firm Experience in a portfolio management, investor relations, investment banking or product management role Understanding of the alternative asset management marketplace, products and competitors Strong ability to multi-task and pivot between internal facing and external facing responsibilities at various periods of time Ability to command the respect and confidence of existing and potential institutional investors Strong analytical capabilities in order to develop product expertise in relevant strategies; ability to engage in detailed investment discussions Outstanding written and oral presentation skills must be highly developed and refined in this individual's current responsibilities ABOUT APOLLO Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. OUR PURPOSE AND CORE VALUES Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:The leading provider of retirement income solutions to institutions, companies, and individuals.The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects - and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.A leading contributor to addressing some of the biggest issues facing the world today - such as energy transition, accelerating the adoption of new technologies, and social impact - where innovative approaches to investing can make a positive difference.We are building a unique firm of extraordinary colleagues who:Outperform expectationsChallenge ConventionChampion OpportunityLead responsiblyDrive collaborationAs One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together. OUR BENEFITS Apollo relies on its people to keep it a leader in alternative investment management, and the firm's benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.
Feb 04, 2026
Full time
Fixed Income Analyst or Associate page is loaded Fixed Income Analyst or Associatelocations: London 1 Soho Placetime type: Full timeposted on: Posted Todayjob requisition id: R253910 Position Overview Apollo is seeking an Analyst or Associate to join their London product team focusing on Multi-Asset Credit and Private Investment Grade Credit strategies. Product coverage and involvement will primarily center around Apollo's growing European based funds and platforms, as well as expanding the international product expertise for Apollo's global platforms. The Analyst or Associate will have exposure to products across Apollo's Private Credit platform and sit in one of the firm's fastest-growing and most strategic businesses.This person will assist in coordinating new product launches, supporting the growth of various product lines, managing active fundraise processes, keeping the sales team informed of initiatives and developments and presenting marketing opportunities externally. Primary Responsibilities: Prepare high-quality marketing and fundraising materials (pitch decks, DDQs, RFIs, case studies, portfolio reviews)Manage all aspects of active fundraises for London-based products, from product launch to final close Participate in LP meetings, due diligence sessions, and annual meetings, gaining direct exposure to a broad range of global institutional investorsCollaborate and coordinate with global Sales team and other members of the Client & Product Solutions team to raise capital from existing and new investors Partner with investment teams to articulate strategy positioning, return objectives, risk frameworks, and portfolio construction Monitor market trends, investor demand, and competitive dynamics within private credit to inform fundraising efforts and product strategy Serve as a key point of contact for existing investors, managing ongoing servicing and responding to ad hoc investor requests in a timely, thoughtful, and high-quality manner Support new product launches and strategy extensions by coordinating across investment, legal, compliance, finance, and operations teams Qualifications & Experience 2-4 years of prior experience, preferably within an alternative asset management firm, investment bank, private bank or investment consulting firm Experience in a portfolio management, investor relations, investment banking or product management role Understanding of the alternative asset management marketplace, products and competitors Strong ability to multi-task and pivot between internal facing and external facing responsibilities at various periods of time Ability to command the respect and confidence of existing and potential institutional investors Strong analytical capabilities in order to develop product expertise in relevant strategies; ability to engage in detailed investment discussions Outstanding written and oral presentation skills must be highly developed and refined in this individual's current responsibilities ABOUT APOLLO Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. OUR PURPOSE AND CORE VALUES Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:The leading provider of retirement income solutions to institutions, companies, and individuals.The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects - and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.A leading contributor to addressing some of the biggest issues facing the world today - such as energy transition, accelerating the adoption of new technologies, and social impact - where innovative approaches to investing can make a positive difference.We are building a unique firm of extraordinary colleagues who:Outperform expectationsChallenge ConventionChampion OpportunityLead responsiblyDrive collaborationAs One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together. OUR BENEFITS Apollo relies on its people to keep it a leader in alternative investment management, and the firm's benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.
Unit 83 Merseyway Centre, Stockport. SK1 1PD Permanent Full-time To effectively manage the store, maximising sales to exceed targets. To deliver outstanding personal customer service whilst motivating and developing the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all MAKE PEOPLE SMILE!Through the product, the prices and the service. Leadership Setting SMART goals for the team, developing staff capability, and role modelling company best practice. Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team. Displays a 'customer comes first' attitude by training and holding the store team accountable for delivering legendary customer service. Drives the implementation of company programs by directly motivating and instructing the store team. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Planning And Execution Monitors and manages store staffing levels to ensure optimal staff development and recruitment. Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards. Business Requirements Providing functional expertise and executing functional responsibilities: Solicits customer feedback to understand customer needs and the needs of the local community. Uses all operational tools to plan for and achieve operational excellence in the store. Utilises management information tools and analyses financial reports to identify and address trends and issues in store performance. Ensures product & cash security at all times. Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times. Staff Development & Team Building Providing team members with coaching, feedback, and developmental opportunities and building effective teams: Actively manages team members by regularly providing feedback, and setting challenging goals to improve staff performance Challenges and inspires team members to achieve business results. Ensures team members adhere to legal and operational compliance requirements. Recognises and reinforces individual and team accomplishments. Utilises and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected. Summary of Key Experience Progressively responsible retail experience Customer service experience in a retail environment Required Knowledge, Skills and Abilities Ability to communicate clearly and concisely, both orally and in writing Ability to manage store operations independently Ability to manage effectively in a fast paced environment Ability to manage multiple situations simultaneously Ability to manage resources to ensure that established service levels are achieved at all times Interpersonal skills Organization and planning skills Strong operational skills in a customer service environment Strong leadership skills, with the ability to coach and mentor others Ability to plan and prioritize workload Ability to handle confidential and sensitive information Core Competencies Puts the customer first Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience Works well with others Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive Leads courageously Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions. Develops continuously Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop team members to achieve their potential. Achieves results Understands what drives overall business success and is accountable to prioritise and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimise their impact.
Feb 04, 2026
Full time
Unit 83 Merseyway Centre, Stockport. SK1 1PD Permanent Full-time To effectively manage the store, maximising sales to exceed targets. To deliver outstanding personal customer service whilst motivating and developing the store team to do the same. To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures. But, most of all MAKE PEOPLE SMILE!Through the product, the prices and the service. Leadership Setting SMART goals for the team, developing staff capability, and role modelling company best practice. Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team. Displays a 'customer comes first' attitude by training and holding the store team accountable for delivering legendary customer service. Drives the implementation of company programs by directly motivating and instructing the store team. Manages with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct. Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations. Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Planning And Execution Monitors and manages store staffing levels to ensure optimal staff development and recruitment. Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards. Business Requirements Providing functional expertise and executing functional responsibilities: Solicits customer feedback to understand customer needs and the needs of the local community. Uses all operational tools to plan for and achieve operational excellence in the store. Utilises management information tools and analyses financial reports to identify and address trends and issues in store performance. Ensures product & cash security at all times. Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times. Staff Development & Team Building Providing team members with coaching, feedback, and developmental opportunities and building effective teams: Actively manages team members by regularly providing feedback, and setting challenging goals to improve staff performance Challenges and inspires team members to achieve business results. Ensures team members adhere to legal and operational compliance requirements. Recognises and reinforces individual and team accomplishments. Utilises and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected. Summary of Key Experience Progressively responsible retail experience Customer service experience in a retail environment Required Knowledge, Skills and Abilities Ability to communicate clearly and concisely, both orally and in writing Ability to manage store operations independently Ability to manage effectively in a fast paced environment Ability to manage multiple situations simultaneously Ability to manage resources to ensure that established service levels are achieved at all times Interpersonal skills Organization and planning skills Strong operational skills in a customer service environment Strong leadership skills, with the ability to coach and mentor others Ability to plan and prioritize workload Ability to handle confidential and sensitive information Core Competencies Puts the customer first Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience Works well with others Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive Leads courageously Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions. Develops continuously Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop team members to achieve their potential. Achieves results Understands what drives overall business success and is accountable to prioritise and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimise their impact.
Remarketing Proposition and Performance Senior Manager page is loaded Remarketing Proposition and Performance Senior Managerlocations: Manchester: Watford: Newporttime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 16, 2026 (13 days left to apply)job requisition id: 143553 End Date Sunday 15 February 2026 Salary Range £76,194 - £89,640 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: 143553 Remarketing Proposition and Performance Senior Manager (Open) SALARY: From £76,194 LOCATION(S): Manchester, Newport or Watford HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in an office site About the role Lloyds Banking Group (LBG) is the UK's largest consumer and commercial bank in the UK. It has a footprint that touches nearly every community and house in the UK and has a clear strategy to put customers first and achieve its vision of becoming the Best Bank for Customers.We have an exciting opportunity for an experienced individual to join the Asset Management team within the Transport division of LBG. The division plays a critical role in supporting customer/driver transition to more sustainable driving alternatives, ensuring we support the transition to Net Zero as consumers and business customers finance electric vehicles with us.The Asset Management team are responsible for the manufacturer relationships that support our customers, used leasing and optimising disposal routes of assets on return from customers. You'll will be responsible for developing the remarketing propositions to drive maximum asset value. Please note interviews are likely to take place on the 17th, 18th, 23rd and 24th February Responsibilities: Lead a small team responsible for managing the remarketing data hub and delivering the Remarketing proposition to our customers. Ensure business requirements are current and aligned with operational principles. Utilise data to analyse market trends and present/deliver recommendations to optimise remarketing channels. Forecast future market conditions to enable the business to respond to seasonal variations and make decisions that maximise asset value. Stay informed about industry insights and leverage artificial intelligence to recommend and implement new data sources that enhance the data hub. Support and influence the delivery of analytical projects by producing quality outcomes on time, identifying risks, and implementing mitigating actions. Ensure that business solutions align with strategy, business goals, and end-user needs. Compare the pricing of used leasing data to the market to ensure it remains competitive against both used and new business. Build a strong network within the industry to stay updated on market changes and new technology entrants, that will support the data hub. Demonstrate an ability to transition the remarketing proposition with the use of AI What you'll need Maintain a broad, strategic approach that incorporates macroeconomics trends to inform data-driven decisions and long-term planning A passion for data and analysis which leads to positive outcomes and allows the business to implement delivery plans Have a strong background in challenging the norm to deliver excellent customer outcomes with a clear vision Able to interpret requirements and present data in a clear and compelling way, using graphical representations and data visualisations Procedural/Product management experience Have a strategic outlook in applying what the data is saying to tangible decision making Ability to build effective relationships internally and externally Excellent verbal & written communication skills, with confidence in presenting to senior stakeholders Knowledge of the consumer & motor finance markets would be a desirable, but not essential If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities, and grow with purpose. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals for diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package which includes A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 day's holidays, with bank holidays on top A range of well-being initiatives, and generous parental leave policies At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Feb 04, 2026
Full time
Remarketing Proposition and Performance Senior Manager page is loaded Remarketing Proposition and Performance Senior Managerlocations: Manchester: Watford: Newporttime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 16, 2026 (13 days left to apply)job requisition id: 143553 End Date Sunday 15 February 2026 Salary Range £76,194 - £89,640 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: 143553 Remarketing Proposition and Performance Senior Manager (Open) SALARY: From £76,194 LOCATION(S): Manchester, Newport or Watford HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in an office site About the role Lloyds Banking Group (LBG) is the UK's largest consumer and commercial bank in the UK. It has a footprint that touches nearly every community and house in the UK and has a clear strategy to put customers first and achieve its vision of becoming the Best Bank for Customers.We have an exciting opportunity for an experienced individual to join the Asset Management team within the Transport division of LBG. The division plays a critical role in supporting customer/driver transition to more sustainable driving alternatives, ensuring we support the transition to Net Zero as consumers and business customers finance electric vehicles with us.The Asset Management team are responsible for the manufacturer relationships that support our customers, used leasing and optimising disposal routes of assets on return from customers. You'll will be responsible for developing the remarketing propositions to drive maximum asset value. Please note interviews are likely to take place on the 17th, 18th, 23rd and 24th February Responsibilities: Lead a small team responsible for managing the remarketing data hub and delivering the Remarketing proposition to our customers. Ensure business requirements are current and aligned with operational principles. Utilise data to analyse market trends and present/deliver recommendations to optimise remarketing channels. Forecast future market conditions to enable the business to respond to seasonal variations and make decisions that maximise asset value. Stay informed about industry insights and leverage artificial intelligence to recommend and implement new data sources that enhance the data hub. Support and influence the delivery of analytical projects by producing quality outcomes on time, identifying risks, and implementing mitigating actions. Ensure that business solutions align with strategy, business goals, and end-user needs. Compare the pricing of used leasing data to the market to ensure it remains competitive against both used and new business. Build a strong network within the industry to stay updated on market changes and new technology entrants, that will support the data hub. Demonstrate an ability to transition the remarketing proposition with the use of AI What you'll need Maintain a broad, strategic approach that incorporates macroeconomics trends to inform data-driven decisions and long-term planning A passion for data and analysis which leads to positive outcomes and allows the business to implement delivery plans Have a strong background in challenging the norm to deliver excellent customer outcomes with a clear vision Able to interpret requirements and present data in a clear and compelling way, using graphical representations and data visualisations Procedural/Product management experience Have a strategic outlook in applying what the data is saying to tangible decision making Ability to build effective relationships internally and externally Excellent verbal & written communication skills, with confidence in presenting to senior stakeholders Knowledge of the consumer & motor finance markets would be a desirable, but not essential If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities, and grow with purpose. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals for diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package which includes A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 day's holidays, with bank holidays on top A range of well-being initiatives, and generous parental leave policies At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Markets & CVA Change Lead - FRTB Transition (FTC) page is loaded Markets & CVA Change Lead - FRTB Transition (FTC)locations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 24, 2026 (14 days left to apply)job requisition id: 149495 End Date Friday 23 January 2026 Salary Range £0 - £0 Flexible Working Options Flexibility in when hours are worked Job Description Summary . Job Description JOB TITLE: Markets & CVA Change Lead - FRTB Transition (FTC) SALARY: £85,000 - £113,000 LOCATION(S): Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at leasttwo days per week, or 40% of our time, at one of our office sites If you are enthusiastic to work in a fast-paced, collaborative and inclusive environment, to help shape LBG's strategy and evolve the Risk Function of the future, this is the opportunity for you! About this opportunity We are looking for someone who has Traded Risk (incl. Market Risk and CVA) knowledge and experience (in particular on FRTB transition) to help provide insightful, high quality analysis, implement transformational change and system/operational enhancement tailored to Business and Senior colleague needs. Examples of activities include: Provide Market Risk and/or CVA SME input and act as the Traded Risk point of contact for FRTB, support Senior Manager and Leadership Team to analyse and understand business problems, critically evaluate business ideas from a customer and commercial point of view. Analyse specified problems and issues to find the best business and/or technical solutions. This includes assessing current and future state requirements from partners, performing gap analysis of change impacts, identifying target solutions and driving delivery of preferred solutions. Develop test approaches and execute testing to ensure changes are implemented as expected. Liaise with key partners (Business and Technology) within and outside Financial Risk Oversight in the capacity of a lead Subject Matter Expert (SME). Manage and deliver change initiatives using optimal approach and good practice; skills demonstrated include effective requirement gathering and analysis, planning, documentation, stakeholder management, issue resolution, testing and deployment. Deliver outcomes by managing self and/or others, work within established systems while continuously looking for improvement opportunities; use own judgment as to when complex issues require escalation. Develop network to source data and information to enable timely recommendations and advice. Engage with colleagues and teams, anticipating, clarifying and shaping requirements for the purpose of optimising business results.Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. Key Skills Required Essential: Proven working risk knowledge with experience in a Traded Risk function; knowledge of risk management practices and traded products Experience with change lifecycle and Agile Scrum/Kanban delivery methods Strong problem-solving skills and good at information sharing and up-skilling others; can work both collaboratively and independently Communicate effectively, delivering complex information simply and concisely Desirable: Knowledge and experience delivering FRTB transition changes Technology savvy, advanced use of Python, VBA and SQL Successful project management delivery track record About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Feb 04, 2026
Full time
Markets & CVA Change Lead - FRTB Transition (FTC) page is loaded Markets & CVA Change Lead - FRTB Transition (FTC)locations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 24, 2026 (14 days left to apply)job requisition id: 149495 End Date Friday 23 January 2026 Salary Range £0 - £0 Flexible Working Options Flexibility in when hours are worked Job Description Summary . Job Description JOB TITLE: Markets & CVA Change Lead - FRTB Transition (FTC) SALARY: £85,000 - £113,000 LOCATION(S): Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at leasttwo days per week, or 40% of our time, at one of our office sites If you are enthusiastic to work in a fast-paced, collaborative and inclusive environment, to help shape LBG's strategy and evolve the Risk Function of the future, this is the opportunity for you! About this opportunity We are looking for someone who has Traded Risk (incl. Market Risk and CVA) knowledge and experience (in particular on FRTB transition) to help provide insightful, high quality analysis, implement transformational change and system/operational enhancement tailored to Business and Senior colleague needs. Examples of activities include: Provide Market Risk and/or CVA SME input and act as the Traded Risk point of contact for FRTB, support Senior Manager and Leadership Team to analyse and understand business problems, critically evaluate business ideas from a customer and commercial point of view. Analyse specified problems and issues to find the best business and/or technical solutions. This includes assessing current and future state requirements from partners, performing gap analysis of change impacts, identifying target solutions and driving delivery of preferred solutions. Develop test approaches and execute testing to ensure changes are implemented as expected. Liaise with key partners (Business and Technology) within and outside Financial Risk Oversight in the capacity of a lead Subject Matter Expert (SME). Manage and deliver change initiatives using optimal approach and good practice; skills demonstrated include effective requirement gathering and analysis, planning, documentation, stakeholder management, issue resolution, testing and deployment. Deliver outcomes by managing self and/or others, work within established systems while continuously looking for improvement opportunities; use own judgment as to when complex issues require escalation. Develop network to source data and information to enable timely recommendations and advice. Engage with colleagues and teams, anticipating, clarifying and shaping requirements for the purpose of optimising business results.Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here. Key Skills Required Essential: Proven working risk knowledge with experience in a Traded Risk function; knowledge of risk management practices and traded products Experience with change lifecycle and Agile Scrum/Kanban delivery methods Strong problem-solving skills and good at information sharing and up-skilling others; can work both collaboratively and independently Communicate effectively, delivering complex information simply and concisely Desirable: Knowledge and experience delivering FRTB transition changes Technology savvy, advanced use of Python, VBA and SQL Successful project management delivery track record About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers' needs. Responsibilities Build and foster executive level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5 10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring. Ability to travel to client sites as necessary. Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. What we offer Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. PagerDuty is Great Place to Work certified , a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E Verify employment verification program.
Feb 04, 2026
Full time
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers' needs. Responsibilities Build and foster executive level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5 10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring. Ability to travel to client sites as necessary. Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. What we offer Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. PagerDuty is Great Place to Work certified , a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E Verify employment verification program.
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology assets (current and future state) to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office, multiple roles will be recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation, to enable a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization including strategy and transformation roadmap for future state EA artifacts Governance and Community : To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts Assets and Tooling : To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Support the development, maintenance, and governance of enterprise-wide architectures across business, capability, information, technical, and solution domains. Collaborate with senior executives to define the enterprise architecture vision and strategy. Translate business and digital strategies into actionable transformation roadmaps and architecture frameworks. Guide and govern the delivery of architecture guidance to project teams and establish architectural direction for key strategic initiatives across the Divisions. Develop architectural approach & principles and manage large-scale transformation programs. Design strategy and oversee the transformation to future state EA standards, artifacts and tools across the enterprise. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Oversee the "as is" assessment, design target "to be" architecture, and build transition roadmap for the enterprise, that is compatible for next-gen technology advancement such as Agentic AI, Quantum Computing. Drive sustainable and responsible AI practices Define and drive the innovation strategy and process, ensuring new technology adoption, such as Generative AI, are leveraged effectively to generate measurable business value. Oversee EA implementation activities, ensuring measurable improvements in time-to-market, cost efficiency, and technology alignment. Drive alignment of acquisition/integration strategy (M&A) with architectural frameworks and standardized migration templates to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Required Skills, Experience, and Knowledge: As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle, to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domains is highly desirable (e.g., content delivery, subscription models, rights/licensing systems, real-time analytics, digital platforms). 15+ years of experience in enterprise architecture or related fields, demonstrating a strong track record of leading architectural initiatives and driving business value through technology alignment. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Strategy & Program team: Expertise in strategy formulation and large-scale Transformation execution (including cloud migration, platform consolidation, M&A integration). Proven experience translating complex business strategy priorities (e.g., cloud delivery, subscription models, Generative AI adoption) into tangible Transformation roadmaps, architectural guidelines and implementation plans. Proven track record of collaborating with CxOs and senior leadership to develop the "north star" vision & mission and support aligning technology strategy to the organization/business goals. Proven experience leading or facilitating the creation of governing principles to guide information, technology, and solution decision-making. Expertise in developing clear Points of View on technology, industry, and market trends, and determining their quantifiable potential impact on the enterprise. Advanced skill in leading the identification and analysis of enterprise business drivers to derive comprehensive BITS (business, information, technical, and solution) architecture requirements. Excellent communication, stakeholder management, networking and influencing skills at C level and globally distributed teams. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $220,656 to $325,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here () . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work . click apply for full job details
Feb 04, 2026
Full time
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology assets (current and future state) to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office, multiple roles will be recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation, to enable a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization including strategy and transformation roadmap for future state EA artifacts Governance and Community : To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts Assets and Tooling : To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Support the development, maintenance, and governance of enterprise-wide architectures across business, capability, information, technical, and solution domains. Collaborate with senior executives to define the enterprise architecture vision and strategy. Translate business and digital strategies into actionable transformation roadmaps and architecture frameworks. Guide and govern the delivery of architecture guidance to project teams and establish architectural direction for key strategic initiatives across the Divisions. Develop architectural approach & principles and manage large-scale transformation programs. Design strategy and oversee the transformation to future state EA standards, artifacts and tools across the enterprise. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Oversee the "as is" assessment, design target "to be" architecture, and build transition roadmap for the enterprise, that is compatible for next-gen technology advancement such as Agentic AI, Quantum Computing. Drive sustainable and responsible AI practices Define and drive the innovation strategy and process, ensuring new technology adoption, such as Generative AI, are leveraged effectively to generate measurable business value. Oversee EA implementation activities, ensuring measurable improvements in time-to-market, cost efficiency, and technology alignment. Drive alignment of acquisition/integration strategy (M&A) with architectural frameworks and standardized migration templates to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Required Skills, Experience, and Knowledge: As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle, to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domains is highly desirable (e.g., content delivery, subscription models, rights/licensing systems, real-time analytics, digital platforms). 15+ years of experience in enterprise architecture or related fields, demonstrating a strong track record of leading architectural initiatives and driving business value through technology alignment. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Strategy & Program team: Expertise in strategy formulation and large-scale Transformation execution (including cloud migration, platform consolidation, M&A integration). Proven experience translating complex business strategy priorities (e.g., cloud delivery, subscription models, Generative AI adoption) into tangible Transformation roadmaps, architectural guidelines and implementation plans. Proven track record of collaborating with CxOs and senior leadership to develop the "north star" vision & mission and support aligning technology strategy to the organization/business goals. Proven experience leading or facilitating the creation of governing principles to guide information, technology, and solution decision-making. Expertise in developing clear Points of View on technology, industry, and market trends, and determining their quantifiable potential impact on the enterprise. Advanced skill in leading the identification and analysis of enterprise business drivers to derive comprehensive BITS (business, information, technical, and solution) architecture requirements. Excellent communication, stakeholder management, networking and influencing skills at C level and globally distributed teams. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $220,656 to $325,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here () . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work . click apply for full job details
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Feb 04, 2026
Full time
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Director of Technology & Customer Experience Lead transformation through local government reorganisation. This is a pivotal opportunity for an exceptional, director level leader who thrives on turning complex change into better outcomes for people. If you're ambitious to get Oxfordshire County Council to where it needs to be in preparation for Local Government Reform and Devolution; modern, resilient and truly customer centred, this role puts you at the heart of shaping a connected, digitally empowered county. Our digital ambitions have the greatest potential to transform the service we offer our communities and will be a game changer as we transition to the new authority/ies. You'll steer how we adopt innovative technologies, strengthen digital accessibility, and deliver seamless services across every channel, while meeting statutory obligations and achieving measurable community impact. You'll translate organisational ambition into tangible results, building and delivering a connected, digitally empowered county. At OCC, we do not settle for the status quo. We are united by a clear purpose: to make a difference that endures. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions-raising the bar for digital accessibility, delivering excellence in customer experience and driving productivity in service delivery. What you'll lead: Strategic vision & delivery: Define and deliver the county wide strategy for IT, Digital and Customer Experience-aligning with our vision for inclusive, efficient, accessible public services. Digital transformation: Introduce cost-effective technologies and digital services that enable smarter working, resilience and better outcomes for residents. Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint. IT operations & assurance: Oversee infrastructure, service management, cyber security, compliance and data protection. Integrated delivery & partnerships: Commission and direct activity across the Council and with external partners to achieve aligned objectives and community outcomes. Risk, agility & value: Anticipate trends, manage risk proactively, and pivot swiftly-ensuring resources are deployed for maximum value and the organisation remains responsive to emerging challenges What you'll bring We're seeking a proven director level leader with a substantial track record of success across large, complex organisations at this level-ideally within local government or the wider public sector. You will demonstrate: Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulatory and sector best practice. Transformation at pace: A history of leading complex, multi-year programmes that deliver measurable improvements in service, accessibility, and satisfaction. High performance leadership: Exceptional ability to inspire, mobilise and develop diverse, multidisciplinary teams; aligning multifaceted functions behind a single vision. Commercial acumen: Strong financial management and commissioning skills; evidence of cost effective delivery and continuous improvement. Political & stakeholder savvy: Insight into national/local policy and the drivers shaping demand; success in influencing senior stakeholders and building cross boundary partnerships. Future ready mindset: Visionary thinking, resilience and results focus-always striving for better, faster and more inclusive solutions. Why join Oxfordshire County Council This is a unique moment to shape the future of technology and customer experience in local government. You'll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of working that transform how services are delivered. This is your chance to influence the digital landscape for an entire county-creating resilient, future-ready systems and ensuring Oxfordshire becomes a benchmark for modern, connected public services. Your leadership will directly improve the lives of people across Oxfordshire-making services simpler, faster, and more responsive to what matters. Further information: Salary: £125,350 - £135,928 Location: County Hall, Oxford (hybrid working) Contract type: Full time, two year fixed term contract Closing date: 9am on 9th February 2026. For an informal conversation please contact . This post is politically restricted in accordance with the Local Government and Housing Act 1989 (as amended by Local Democracy, Economic Development and Construction Act 2009).
Feb 04, 2026
Full time
Director of Technology & Customer Experience Lead transformation through local government reorganisation. This is a pivotal opportunity for an exceptional, director level leader who thrives on turning complex change into better outcomes for people. If you're ambitious to get Oxfordshire County Council to where it needs to be in preparation for Local Government Reform and Devolution; modern, resilient and truly customer centred, this role puts you at the heart of shaping a connected, digitally empowered county. Our digital ambitions have the greatest potential to transform the service we offer our communities and will be a game changer as we transition to the new authority/ies. You'll steer how we adopt innovative technologies, strengthen digital accessibility, and deliver seamless services across every channel, while meeting statutory obligations and achieving measurable community impact. You'll translate organisational ambition into tangible results, building and delivering a connected, digitally empowered county. At OCC, we do not settle for the status quo. We are united by a clear purpose: to make a difference that endures. Here, you will find the scale, ambition, and support to deliver bold, innovative solutions-raising the bar for digital accessibility, delivering excellence in customer experience and driving productivity in service delivery. What you'll lead: Strategic vision & delivery: Define and deliver the county wide strategy for IT, Digital and Customer Experience-aligning with our vision for inclusive, efficient, accessible public services. Digital transformation: Introduce cost-effective technologies and digital services that enable smarter working, resilience and better outcomes for residents. Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint. IT operations & assurance: Oversee infrastructure, service management, cyber security, compliance and data protection. Integrated delivery & partnerships: Commission and direct activity across the Council and with external partners to achieve aligned objectives and community outcomes. Risk, agility & value: Anticipate trends, manage risk proactively, and pivot swiftly-ensuring resources are deployed for maximum value and the organisation remains responsive to emerging challenges What you'll bring We're seeking a proven director level leader with a substantial track record of success across large, complex organisations at this level-ideally within local government or the wider public sector. You will demonstrate: Depth across the portfolio: Modern IT infrastructure, digital platforms and emerging technologies; customer experience design and operations; regulatory and sector best practice. Transformation at pace: A history of leading complex, multi-year programmes that deliver measurable improvements in service, accessibility, and satisfaction. High performance leadership: Exceptional ability to inspire, mobilise and develop diverse, multidisciplinary teams; aligning multifaceted functions behind a single vision. Commercial acumen: Strong financial management and commissioning skills; evidence of cost effective delivery and continuous improvement. Political & stakeholder savvy: Insight into national/local policy and the drivers shaping demand; success in influencing senior stakeholders and building cross boundary partnerships. Future ready mindset: Visionary thinking, resilience and results focus-always striving for better, faster and more inclusive solutions. Why join Oxfordshire County Council This is a unique moment to shape the future of technology and customer experience in local government. You'll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting-edge technologies and embedding smarter ways of working that transform how services are delivered. This is your chance to influence the digital landscape for an entire county-creating resilient, future-ready systems and ensuring Oxfordshire becomes a benchmark for modern, connected public services. Your leadership will directly improve the lives of people across Oxfordshire-making services simpler, faster, and more responsive to what matters. Further information: Salary: £125,350 - £135,928 Location: County Hall, Oxford (hybrid working) Contract type: Full time, two year fixed term contract Closing date: 9am on 9th February 2026. For an informal conversation please contact . This post is politically restricted in accordance with the Local Government and Housing Act 1989 (as amended by Local Democracy, Economic Development and Construction Act 2009).
Job Introduction This exciting new development within Lincolnshire, based in Grantham, welcomes enthusiastic and experienced applicants to apply for this rare opportunity to be involved in shaping a brand new pilot service that will support individuals stepping down from acute mental health wards to transition into the community. The service will be delivered in partnership with Lincolnshire Partnership NHS Trust and will form part of the NHS Mental Health Pathway. The service will be going live in October 2025, with a full training and induction programme for the team, commencing prior to go live. At Turning Point, we support people across the UK with mental health issues. As a Recovery Worker, you'll make a real difference to their lives as you work closely with them to help them achieve their potential. Passionate about people, you'll enjoy the scope and support individuals to gain the skills to live independently. With an emphasis on key working, you'll need to work flexibly to manage your own small caseload and help with the day to day running of the service. Role Responsibility Raising the bar for person-centred care, you'll provide a range of recovery focused support through key working sessions and group work. People's lives will be truly changed by you as you enable and prepare them to gain new skills and help them find ways to promote their long term recovery. As a Recovery Worker, you'll work with individuals on their recovery, devising individually tailored support and risk management plans and ensuring effective discharge planning. Ultimately, you'll play a vital role in helping them to gain skills and coping strategies, all while encouraging positive change and independence. The role requires you to work on a 24-hour rolling rota which includes evenings, weekends and waking night shifts. The Ideal Candidate Ideally with experience in the mental health sector, it's essential that you have a good understanding of the recovery model, together with a solution-focused attitude and a person-centred approach. You'll be equally comfortable getting things done on your own initiative and as part of a team, and have no problems working in a fast-paced environment and adapting to challenging situations. And of course, you'll be the sort of person who enjoys talking to people with different needs, is genuinely interested in helping them, and possesses a deep level of empathy, understanding and patience. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that - being employed by Turning Point will also give you access to many of our rewards! Your annual leave entitlement will accrue as you work, to the equivalent of 29 days a year. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents MH-RecoveryWorker-generic-27March17.pdf Apply
Feb 04, 2026
Full time
Job Introduction This exciting new development within Lincolnshire, based in Grantham, welcomes enthusiastic and experienced applicants to apply for this rare opportunity to be involved in shaping a brand new pilot service that will support individuals stepping down from acute mental health wards to transition into the community. The service will be delivered in partnership with Lincolnshire Partnership NHS Trust and will form part of the NHS Mental Health Pathway. The service will be going live in October 2025, with a full training and induction programme for the team, commencing prior to go live. At Turning Point, we support people across the UK with mental health issues. As a Recovery Worker, you'll make a real difference to their lives as you work closely with them to help them achieve their potential. Passionate about people, you'll enjoy the scope and support individuals to gain the skills to live independently. With an emphasis on key working, you'll need to work flexibly to manage your own small caseload and help with the day to day running of the service. Role Responsibility Raising the bar for person-centred care, you'll provide a range of recovery focused support through key working sessions and group work. People's lives will be truly changed by you as you enable and prepare them to gain new skills and help them find ways to promote their long term recovery. As a Recovery Worker, you'll work with individuals on their recovery, devising individually tailored support and risk management plans and ensuring effective discharge planning. Ultimately, you'll play a vital role in helping them to gain skills and coping strategies, all while encouraging positive change and independence. The role requires you to work on a 24-hour rolling rota which includes evenings, weekends and waking night shifts. The Ideal Candidate Ideally with experience in the mental health sector, it's essential that you have a good understanding of the recovery model, together with a solution-focused attitude and a person-centred approach. You'll be equally comfortable getting things done on your own initiative and as part of a team, and have no problems working in a fast-paced environment and adapting to challenging situations. And of course, you'll be the sort of person who enjoys talking to people with different needs, is genuinely interested in helping them, and possesses a deep level of empathy, understanding and patience. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? Being a member of our bank is a fantastic opportunity to work flexibly around your existing commitments, giving you control over when you want to work in order to suit your own circumstances. But not only that - being employed by Turning Point will also give you access to many of our rewards! Your annual leave entitlement will accrue as you work, to the equivalent of 29 days a year. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents MH-RecoveryWorker-generic-27March17.pdf Apply
Job Introduction This exciting new development within Lincolnshire, based in Grantham, welcomes enthusiastic and experienced applicants to apply for this rare opportunity to be involved in shaping a brand new pilot service that will support individuals stepping down from acute mental health wards to transition into the community. The service will be delivered in partnership with Lincolnshire Partnership NHS Trust and will form part of the NHS Mental Health Pathway. The service will be going live in October 2025, with a full training and induction programme for the team, commencing prior to go live. At Turning Point, we support people across the UK with mental health issues. As a Recovery Worker, you'll make a real difference to their lives as you work closely with them to help them achieve their potential. Passionate about people, you'll enjoy the scope and support individuals to gain the skills to live independently. With an emphasis on key working, you'll need to work flexibly to manage your own small caseload and help with the day to day running of the service. Role Responsibility Raising the bar for person-centred care, you'll provide a range of recovery focused support through key working sessions and group work. People's lives will be truly changed by you as you enable and prepare them to gain new skills and help them find ways to promote their long term recovery. As a Recovery Worker, you'll work with individuals on their recovery, devising individually tailored support and risk management plans and ensuring effective discharge planning. Ultimately, you'll play a vital role in helping them to gain skills and coping strategies, all while encouraging positive change and independence. The role requires you to work on a 24-hour rolling rota which includes evenings, weekends and waking night shifts. The Ideal Candidate Ideally with experience in the mental health sector, it's essential that you have a good understanding of the recovery model, together with a solution-focused attitude and a person-centred approach. You'll be equally comfortable getting things done on your own initiative and as part of a team, and have no problems working in a fast-paced environment and adapting to challenging situations. And of course, you'll be the sort of person who enjoys talking to people with different needs, is genuinely interested in helping them, and possesses a deep level of empathy, understanding and patience. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents MH-RecoveryWorker-generic-27March17.pdf Apply
Feb 04, 2026
Full time
Job Introduction This exciting new development within Lincolnshire, based in Grantham, welcomes enthusiastic and experienced applicants to apply for this rare opportunity to be involved in shaping a brand new pilot service that will support individuals stepping down from acute mental health wards to transition into the community. The service will be delivered in partnership with Lincolnshire Partnership NHS Trust and will form part of the NHS Mental Health Pathway. The service will be going live in October 2025, with a full training and induction programme for the team, commencing prior to go live. At Turning Point, we support people across the UK with mental health issues. As a Recovery Worker, you'll make a real difference to their lives as you work closely with them to help them achieve their potential. Passionate about people, you'll enjoy the scope and support individuals to gain the skills to live independently. With an emphasis on key working, you'll need to work flexibly to manage your own small caseload and help with the day to day running of the service. Role Responsibility Raising the bar for person-centred care, you'll provide a range of recovery focused support through key working sessions and group work. People's lives will be truly changed by you as you enable and prepare them to gain new skills and help them find ways to promote their long term recovery. As a Recovery Worker, you'll work with individuals on their recovery, devising individually tailored support and risk management plans and ensuring effective discharge planning. Ultimately, you'll play a vital role in helping them to gain skills and coping strategies, all while encouraging positive change and independence. The role requires you to work on a 24-hour rolling rota which includes evenings, weekends and waking night shifts. The Ideal Candidate Ideally with experience in the mental health sector, it's essential that you have a good understanding of the recovery model, together with a solution-focused attitude and a person-centred approach. You'll be equally comfortable getting things done on your own initiative and as part of a team, and have no problems working in a fast-paced environment and adapting to challenging situations. And of course, you'll be the sort of person who enjoys talking to people with different needs, is genuinely interested in helping them, and possesses a deep level of empathy, understanding and patience. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 31 days' paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents MH-RecoveryWorker-generic-27March17.pdf Apply
Cambridge, United Kingdom Posted on 20/01/2026 We provide lifecycle support to companies and projects to help them deliver their objectives and support the transition to a greener economy. We help our clients overcome the challenges and realise the opportunities sustainability can bring to their business. We develop innovative solutions to environmental challenges and opportunities. Job Description As a Principal Consultant at Envance you will be an integral partdriving positive change within the clients and projects we support. Who are we? We are Envance, an environmental and sustainabilitymanagement consultancy driven by our values and core beliefs. We believe that a better future for people and the planet doesn't need to be at the expense of success in the present. Our purpose is to help our clients become more sustainableand realise the opportunities and benefits that this can bring to theirbusiness. Achieving positive outcomes and adding value is central toour beliefs and approach. We offer positive, pragmatic and innovative advice,embracing new and emerging methods where we can. We believe that we can achieve more together, and that byworking with our clients and supply chain partners to deliver projects andimprove performance we can create a better world now and for the future. Our Team We believe that the success of our business lies in thestrength of our team and we pride ourselves on being inclusive, resulting in a talentedand diverse team with a wide range of backgrounds and specialisms. Our existing ecology team comprises a mixture of experiencedtechnical experts, environmental data analysts and enthusiastic assistants,that pride themselves on developing their skills and finding innovativesolutions. As a small consultancy, teamwork is central to our success.We work collaboratively within our team and with our associates and clients,believing that the sum is more than the parts. Professional Development Creating an environment that supports the professionaldevelopment of our team is hugely important to us. We want our people to thrivewhilst working at Envance and support them in achieving their personal andprofessional aspirations.We will help you create an individualisedtraining plan and support this with an unlimited training budget. Flexibility We believe that people achieve the most when they can workin a manner that works best for them and have a genuinely flexible approach towork in terms of both hours and location. We want our team to maintain theirwork/life balance to find an approach that works best for all. The Role As a Principal Ecologist you will be responsible for leadingthe delivery of a wide range of ecology projects and programmes of work frominception to completion, as well as supporting and mentoring less experiencedEcologists to develop and apply their technical and professional skills aseffectively as possible. This is a permanent role with options for remote, hybrid andflexible working and we are open to full time or part time applicants.With projects throughout the country, a headoffice in Stockport and regional workspaces in London, Derbyshire, and on the east-coast of England, we areflexible on location. Your key responsibilities will be: Planning, resourcing and delivering ecological surveys Producing fee proposals and tenders Production of written reports including PEA, BNG, EcIAs Engaging with clients and sub-contractors Quality assurance of others' written work Mentoring and training of junior ecologists Requirements It's really important to us that we find people that willthrive at Envance. We are looking for people that have the followingattributes; Self-starter, keen to develop professionally and useinitiative to find solutions Takes pride in quality written work Experience in ecological impact assessment, PEA, BNG andmanaging survey programmes Protected species licences and/or a specific area ofecological expertise Experience of or desire to lead survey teams and/or mentorearly career ecologists Experience in tendering and preparing fee proposals A relevant degree and applied professional experience Associate or full membership of the Chartered Institute ofEcology and Environmental Management (CIEEM), or appetite to achieve this. GIS software skills in ARCGIS or QGIS Have a full UK driving licence. In addition to a competitive salary and a great place towork we offer full time staff: 33 days annual leave including bank holidays Additional leave after 2 years service Additional day's birthday leave Purchase additional annual leave Unlimited training budget with your training plan Enhanced contributory pension scheme Cycle to work scheme Monthly well-being allowance for you to spend as on a sportor activity of your choice Discretionary profit share scheme Free parking We are happy to work flexibly to meet your needs. If you arethe right person for us, we can make it work.
Feb 04, 2026
Full time
Cambridge, United Kingdom Posted on 20/01/2026 We provide lifecycle support to companies and projects to help them deliver their objectives and support the transition to a greener economy. We help our clients overcome the challenges and realise the opportunities sustainability can bring to their business. We develop innovative solutions to environmental challenges and opportunities. Job Description As a Principal Consultant at Envance you will be an integral partdriving positive change within the clients and projects we support. Who are we? We are Envance, an environmental and sustainabilitymanagement consultancy driven by our values and core beliefs. We believe that a better future for people and the planet doesn't need to be at the expense of success in the present. Our purpose is to help our clients become more sustainableand realise the opportunities and benefits that this can bring to theirbusiness. Achieving positive outcomes and adding value is central toour beliefs and approach. We offer positive, pragmatic and innovative advice,embracing new and emerging methods where we can. We believe that we can achieve more together, and that byworking with our clients and supply chain partners to deliver projects andimprove performance we can create a better world now and for the future. Our Team We believe that the success of our business lies in thestrength of our team and we pride ourselves on being inclusive, resulting in a talentedand diverse team with a wide range of backgrounds and specialisms. Our existing ecology team comprises a mixture of experiencedtechnical experts, environmental data analysts and enthusiastic assistants,that pride themselves on developing their skills and finding innovativesolutions. As a small consultancy, teamwork is central to our success.We work collaboratively within our team and with our associates and clients,believing that the sum is more than the parts. Professional Development Creating an environment that supports the professionaldevelopment of our team is hugely important to us. We want our people to thrivewhilst working at Envance and support them in achieving their personal andprofessional aspirations.We will help you create an individualisedtraining plan and support this with an unlimited training budget. Flexibility We believe that people achieve the most when they can workin a manner that works best for them and have a genuinely flexible approach towork in terms of both hours and location. We want our team to maintain theirwork/life balance to find an approach that works best for all. The Role As a Principal Ecologist you will be responsible for leadingthe delivery of a wide range of ecology projects and programmes of work frominception to completion, as well as supporting and mentoring less experiencedEcologists to develop and apply their technical and professional skills aseffectively as possible. This is a permanent role with options for remote, hybrid andflexible working and we are open to full time or part time applicants.With projects throughout the country, a headoffice in Stockport and regional workspaces in London, Derbyshire, and on the east-coast of England, we areflexible on location. Your key responsibilities will be: Planning, resourcing and delivering ecological surveys Producing fee proposals and tenders Production of written reports including PEA, BNG, EcIAs Engaging with clients and sub-contractors Quality assurance of others' written work Mentoring and training of junior ecologists Requirements It's really important to us that we find people that willthrive at Envance. We are looking for people that have the followingattributes; Self-starter, keen to develop professionally and useinitiative to find solutions Takes pride in quality written work Experience in ecological impact assessment, PEA, BNG andmanaging survey programmes Protected species licences and/or a specific area ofecological expertise Experience of or desire to lead survey teams and/or mentorearly career ecologists Experience in tendering and preparing fee proposals A relevant degree and applied professional experience Associate or full membership of the Chartered Institute ofEcology and Environmental Management (CIEEM), or appetite to achieve this. GIS software skills in ARCGIS or QGIS Have a full UK driving licence. In addition to a competitive salary and a great place towork we offer full time staff: 33 days annual leave including bank holidays Additional leave after 2 years service Additional day's birthday leave Purchase additional annual leave Unlimited training budget with your training plan Enhanced contributory pension scheme Cycle to work scheme Monthly well-being allowance for you to spend as on a sportor activity of your choice Discretionary profit share scheme Free parking We are happy to work flexibly to meet your needs. If you arethe right person for us, we can make it work.
Job Description Overview Shape the Future of our cities and environments. Are you a Civil Pipeline Engineer who Are you ready to take up a vital role in some of the UK's most exciting and innovativeJoin and take a leading role in shaping the future of our cities and environments.We are looking for an energetic and experienced Associate Director Civil Pipeline Engineerto join our team within the Design & Advanced Technology (D&AT) Practice of . You'll be part of a talented, multi-disciplinary team delivering cutting edge, iconic projects to our Water market clients - clients such as Thames Water, Anglian Water, South East Water, Southern Water, as well as other regional water authorities.As a key member of our team, you'll play a vital role in delivering transformational programmes for critical UK infrastructure, with opportunities to work on landmark engineering projects both domestically and internationally. We're committed to providing industry-leading solutions throughout the project lifecycle, adding value through client-side and construction-phase support.Become part of a team where every voice matters, and together we can tackle our clients' toughest challenges. We foster a diverse and inclusive environment where world-class talent thrives without boundaries. For us, collaboration isn't a buzzword. We value the different perspectives our people bring and recognise everyone for their contributions equally.We also know that different people have different priorities, which is why we're here to support you with whatever you need.We offer hybrid working which involves 3 days per week being office/site based. This position is based in our Epsom, Peterborough or Cambridge offices. Your roleThe role will offer a challenging and rewarding opportunity to apply knowledge, experience, and problem-solving skills whilst providing good opportunities for career development.As an Associate Director Civil PipelineEngineer in the D&AT practice, the successful candidate would have the following responsibilities: Lead a team of Civil Pipeline engineers for delivery of technical design work on complex multi-disciplinary projects following relevant national and project specific design codes and standards, and to high-quality levels. Lead on the development of project design deliverables for Civil Pipeline aspects of complex multi-disciplinary projects and work with the project management team to successfully manage time and budgets to key project milestones and programmes. Responsible for managing production, reviewing, and approving technical deliverables such as design reports, drawings, calculations, and scopes of work. Provide Technical Leadership within discipline for the regional and national D&AT practice and influence D&AT Practice wide initiatives and recommend best practices to improve internal processes and services. Grow, develop, and manage the Civil Pipeline Engineering capabilities within the regional and/or national practice. Work independently with guidance in only the most challenging situations. Exercise personal judgement to solve difficult problems where appropriate and provide guidance to junior team members. Advise client, operational, project, or service activities within project teams and wider D&AT Practice initiatives. Manage or collaborate on technical aspects of bid proposals. Work closely with a multi-disciplinary team in the UK and overseas to deliver integrated design solutions. About you A degree in Civil Engineering or equivalent. Chartered Civil Engineer. Proven experience in leading large-scale Civil Pipeline engineering design delivery for a design consultancy included within a multi-disciplinary environment. Takes a broad perspective to identify innovative solutions and challenges the status quo. Demonstrates in-depth knowledge and broad expertise in pipeline design including construction, rehabilitation, condition assessment, commissioning, operation, and maintenance. Demonstrates exemplary communication skills, with the ability to convey complex technical concepts clearly and effectively to diverse stakeholders. Expert knowledge of current UK and international design codes and standards as well as industry best practices, including CDM Regulations. Proficiency in designing appropriate digital analysis packages, following local and national guidance e.g. HADES and Varism. A proactive, highly motivated mindset with a collaborative approach to drive teamwork and share success across projects and the wider AtkinsRéalis D&AT practice. Comfortable liaising with stakeholders at all levels both internally and externally. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Flexible working is a central part of our culture. So talk to us about what's ideal for you - full time, part time or buying more leave to cover school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Feb 04, 2026
Full time
Job Description Overview Shape the Future of our cities and environments. Are you a Civil Pipeline Engineer who Are you ready to take up a vital role in some of the UK's most exciting and innovativeJoin and take a leading role in shaping the future of our cities and environments.We are looking for an energetic and experienced Associate Director Civil Pipeline Engineerto join our team within the Design & Advanced Technology (D&AT) Practice of . You'll be part of a talented, multi-disciplinary team delivering cutting edge, iconic projects to our Water market clients - clients such as Thames Water, Anglian Water, South East Water, Southern Water, as well as other regional water authorities.As a key member of our team, you'll play a vital role in delivering transformational programmes for critical UK infrastructure, with opportunities to work on landmark engineering projects both domestically and internationally. We're committed to providing industry-leading solutions throughout the project lifecycle, adding value through client-side and construction-phase support.Become part of a team where every voice matters, and together we can tackle our clients' toughest challenges. We foster a diverse and inclusive environment where world-class talent thrives without boundaries. For us, collaboration isn't a buzzword. We value the different perspectives our people bring and recognise everyone for their contributions equally.We also know that different people have different priorities, which is why we're here to support you with whatever you need.We offer hybrid working which involves 3 days per week being office/site based. This position is based in our Epsom, Peterborough or Cambridge offices. Your roleThe role will offer a challenging and rewarding opportunity to apply knowledge, experience, and problem-solving skills whilst providing good opportunities for career development.As an Associate Director Civil PipelineEngineer in the D&AT practice, the successful candidate would have the following responsibilities: Lead a team of Civil Pipeline engineers for delivery of technical design work on complex multi-disciplinary projects following relevant national and project specific design codes and standards, and to high-quality levels. Lead on the development of project design deliverables for Civil Pipeline aspects of complex multi-disciplinary projects and work with the project management team to successfully manage time and budgets to key project milestones and programmes. Responsible for managing production, reviewing, and approving technical deliverables such as design reports, drawings, calculations, and scopes of work. Provide Technical Leadership within discipline for the regional and national D&AT practice and influence D&AT Practice wide initiatives and recommend best practices to improve internal processes and services. Grow, develop, and manage the Civil Pipeline Engineering capabilities within the regional and/or national practice. Work independently with guidance in only the most challenging situations. Exercise personal judgement to solve difficult problems where appropriate and provide guidance to junior team members. Advise client, operational, project, or service activities within project teams and wider D&AT Practice initiatives. Manage or collaborate on technical aspects of bid proposals. Work closely with a multi-disciplinary team in the UK and overseas to deliver integrated design solutions. About you A degree in Civil Engineering or equivalent. Chartered Civil Engineer. Proven experience in leading large-scale Civil Pipeline engineering design delivery for a design consultancy included within a multi-disciplinary environment. Takes a broad perspective to identify innovative solutions and challenges the status quo. Demonstrates in-depth knowledge and broad expertise in pipeline design including construction, rehabilitation, condition assessment, commissioning, operation, and maintenance. Demonstrates exemplary communication skills, with the ability to convey complex technical concepts clearly and effectively to diverse stakeholders. Expert knowledge of current UK and international design codes and standards as well as industry best practices, including CDM Regulations. Proficiency in designing appropriate digital analysis packages, following local and national guidance e.g. HADES and Varism. A proactive, highly motivated mindset with a collaborative approach to drive teamwork and share success across projects and the wider AtkinsRéalis D&AT practice. Comfortable liaising with stakeholders at all levels both internally and externally. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Flexible working is a central part of our culture. So talk to us about what's ideal for you - full time, part time or buying more leave to cover school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
