Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Join our Retirement Communications Team in an exciting sales role, helping businesses with tailored communication solutions. We are looking for a driven and relationship-focused individual to identify and secure new business opportunities, exceed revenue targets through proactive sales efforts, and enhance Gallagher's reputation in the retirement communications space. You will work closely with the team to ensure a seamless transition from winning new business to delivering successful projects, all while providing exceptional service to clients, colleagues, and partners. If you are passionate about building connections and achieving results in an inclusive and supportive environment, we would love to hear from you. How you'll make an impact Responsible for new business development with corporate clients - actively look for, prospect and convert new business opportunities in order to meet and exceed financial target s Build and proactively manage your own sales pipeline Research, evaluate and pursue additional leads/prospects through research Promote and market Gallagher business through extensive and persistent outbound emails and calls to prospective clients Demonstrate sound knowledge of the UK retirement communications market and talk confidently to prospective clients about Gallagher propositions Proactively run discovery/strategy/roundtable/knowledge sharing sessions as part of the prospecting process Write thought leadership pieces and use social media platforms to enhance business reputation Ensure the profitable growth of the business by identifying and proactively developing and securing additional revenue from new client relationships through cross selling initiatives, referrals, professional connections and leveraging Gallagher's internal network Schedule, prepare for and run prospecting meetings Organise and run sales events, attend industry events and conferences including speaking engagements Work collaboratively with other Gallagher sales representatives on joint new business opportunities and pitches Lead on direct tender responses and sales pitches, including the preparation and delivery of required proposals, PowerPoint presentations etc Maintain all contacts/opportunities and record all progress in agreed CRM tool Ensure the highest possible quality of data in CRM system Adhere to all GPDR requirements Work with the Retirement Communications Team to support the acquisition of new accounts Undertake all prospecting in a professional, timely and compliant manner in liaison with other teams as required Attend team/Consultant meetings to share and exchange views and drive forward best practice and innovation within our services portfolio Draw up and negotiate on services/fee proposals with new clients - subject to the approval protocols in force Line manage and professionally develop other Sales Development Representatives in the team Carry out duties with our internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and Gallagher's shared values, including putting clients at the heart of our business Take all reasonable steps to ensure the part of the business for which you are accountable for, demonstrably complies with applicable laws, rules, regulation, good governance and Gallagher's shared values, including putting clients at the heart of our business. If shortcomings are identified, take responsibility for remedial action planning and action in conjunction with the relevant experts within the firm About You Up to date technical knowledge of the UK retirement market Prior use of LinkedIn Sales Navigator, ZoomInfo, Outreach, and Salesforce preferred Drive to keep up to date with key developments, industry/market changes and regulations IT literate - Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems/database Demonstrable experience within a similar role Demonstrable record of high sales success, with ability to manage and develop business from new clients in the corporate/trustee client arena Sales orientated: outstanding customer service, translates client needs into engagements, demonstrates commerciality in their actions, establishes network of external clients, developing and maintaining strong relationships Strong verbal and written communication/presentation skills both internally and externally Ability to negotiate effectively with prospects at Board level Excellent organisation skills, with ability to work to tight deadlines and manage multiple tasks Ability to work under pressure, solve problems and develop workable solutions High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation Proven project management capability and experience Able to deal with change in a positive way Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to . click apply for full job details
Jan 29, 2026
Full time
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Join our Retirement Communications Team in an exciting sales role, helping businesses with tailored communication solutions. We are looking for a driven and relationship-focused individual to identify and secure new business opportunities, exceed revenue targets through proactive sales efforts, and enhance Gallagher's reputation in the retirement communications space. You will work closely with the team to ensure a seamless transition from winning new business to delivering successful projects, all while providing exceptional service to clients, colleagues, and partners. If you are passionate about building connections and achieving results in an inclusive and supportive environment, we would love to hear from you. How you'll make an impact Responsible for new business development with corporate clients - actively look for, prospect and convert new business opportunities in order to meet and exceed financial target s Build and proactively manage your own sales pipeline Research, evaluate and pursue additional leads/prospects through research Promote and market Gallagher business through extensive and persistent outbound emails and calls to prospective clients Demonstrate sound knowledge of the UK retirement communications market and talk confidently to prospective clients about Gallagher propositions Proactively run discovery/strategy/roundtable/knowledge sharing sessions as part of the prospecting process Write thought leadership pieces and use social media platforms to enhance business reputation Ensure the profitable growth of the business by identifying and proactively developing and securing additional revenue from new client relationships through cross selling initiatives, referrals, professional connections and leveraging Gallagher's internal network Schedule, prepare for and run prospecting meetings Organise and run sales events, attend industry events and conferences including speaking engagements Work collaboratively with other Gallagher sales representatives on joint new business opportunities and pitches Lead on direct tender responses and sales pitches, including the preparation and delivery of required proposals, PowerPoint presentations etc Maintain all contacts/opportunities and record all progress in agreed CRM tool Ensure the highest possible quality of data in CRM system Adhere to all GPDR requirements Work with the Retirement Communications Team to support the acquisition of new accounts Undertake all prospecting in a professional, timely and compliant manner in liaison with other teams as required Attend team/Consultant meetings to share and exchange views and drive forward best practice and innovation within our services portfolio Draw up and negotiate on services/fee proposals with new clients - subject to the approval protocols in force Line manage and professionally develop other Sales Development Representatives in the team Carry out duties with our internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and Gallagher's shared values, including putting clients at the heart of our business Take all reasonable steps to ensure the part of the business for which you are accountable for, demonstrably complies with applicable laws, rules, regulation, good governance and Gallagher's shared values, including putting clients at the heart of our business. If shortcomings are identified, take responsibility for remedial action planning and action in conjunction with the relevant experts within the firm About You Up to date technical knowledge of the UK retirement market Prior use of LinkedIn Sales Navigator, ZoomInfo, Outreach, and Salesforce preferred Drive to keep up to date with key developments, industry/market changes and regulations IT literate - Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems/database Demonstrable experience within a similar role Demonstrable record of high sales success, with ability to manage and develop business from new clients in the corporate/trustee client arena Sales orientated: outstanding customer service, translates client needs into engagements, demonstrates commerciality in their actions, establishes network of external clients, developing and maintaining strong relationships Strong verbal and written communication/presentation skills both internally and externally Ability to negotiate effectively with prospects at Board level Excellent organisation skills, with ability to work to tight deadlines and manage multiple tasks Ability to work under pressure, solve problems and develop workable solutions High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation Proven project management capability and experience Able to deal with change in a positive way Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to . click apply for full job details
Join the pre-eminent M&A tax team working with the largest private equity houses and infrastructure funds. Expand and refine your skill set and take the opportunity to establish and develop deep client relationships and build your client portfolio, as you take a leading role within UK and international teams delivering on some of the largest buy-outs in Europe. Joining our team will allow you to expand your M&A skills, due to the breadth and variety of work we can offer and our diverse client base, including large international and mid-cap private equity houses, infrastructure funds, multi-national companies and emerging capital providers. You will participate in all aspects of the deal cycle from due diligence services, tax structuring, input into SPAs and financing documents, post-acquisition implementation and reorganisations, on going advice to portfolio companies and preparation for sale. In addition you will participate in client business development activities, honing your marketing skills and provide training and coaching to more junior members of your team. At Deloitte, our M&A tax capability is defined by our ability to deliver an integrated team of specialists focused on deal execution with proven expertise, delivering a distinctive client experience. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,foster inclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Our Directors take the lead on delivering key parts of our client services. As a Director you will use your commercial awareness and professional expertise, along with leveraging the skills and expertise of others, to deliver the best possible experience and outcomes for our clients. You will own and manage key elements of a client relationship and will be expected to proactively identify innovative solutions for your clients and pursue new business development opportunities by utilising your networks and market knowledge. Our Directors are people managers or act as coaches and role models to the more junior members of their team. You will be a confident team player and enjoy sharing your knowledge and expertise with others, as well as continuing to build your own technical expertise or specialism. Responsibilities Advising UK and international clients on transaction tax and wider commercial M&A Issues managing a portfolio of high profile projects; Due diligence in respect of mergers and acquisitions; To have a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm's commitment to creating a more inclusive culture. Connect to your skills and professional experience ACA/CTA or equivalent qualification or experience; Exposure to international clients; Prior M&A experience gained in a professional services firm is preferred; Excellent communication and project management skills; The ability to analyse information, identify issues and prioritise them. Connect to your business - Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "We advise some of the largest, most prestigious clients in the world, so the work is really challenging and exciting. We also have a fantastic team of smart, driven people, and a supportive, entrepreneurial culture where everyone's encouraged to be bold, creative, and ambitious." - Oliver, Tax Our hybrid working policy You'll be based in Cambridge, London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Jan 29, 2026
Full time
Join the pre-eminent M&A tax team working with the largest private equity houses and infrastructure funds. Expand and refine your skill set and take the opportunity to establish and develop deep client relationships and build your client portfolio, as you take a leading role within UK and international teams delivering on some of the largest buy-outs in Europe. Joining our team will allow you to expand your M&A skills, due to the breadth and variety of work we can offer and our diverse client base, including large international and mid-cap private equity houses, infrastructure funds, multi-national companies and emerging capital providers. You will participate in all aspects of the deal cycle from due diligence services, tax structuring, input into SPAs and financing documents, post-acquisition implementation and reorganisations, on going advice to portfolio companies and preparation for sale. In addition you will participate in client business development activities, honing your marketing skills and provide training and coaching to more junior members of your team. At Deloitte, our M&A tax capability is defined by our ability to deliver an integrated team of specialists focused on deal execution with proven expertise, delivering a distinctive client experience. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, welead the way,serve with integrity, take care of each other ,foster inclusion, andcollaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Our Directors take the lead on delivering key parts of our client services. As a Director you will use your commercial awareness and professional expertise, along with leveraging the skills and expertise of others, to deliver the best possible experience and outcomes for our clients. You will own and manage key elements of a client relationship and will be expected to proactively identify innovative solutions for your clients and pursue new business development opportunities by utilising your networks and market knowledge. Our Directors are people managers or act as coaches and role models to the more junior members of their team. You will be a confident team player and enjoy sharing your knowledge and expertise with others, as well as continuing to build your own technical expertise or specialism. Responsibilities Advising UK and international clients on transaction tax and wider commercial M&A Issues managing a portfolio of high profile projects; Due diligence in respect of mergers and acquisitions; To have a broader perspective of potential issues encountered when managing diverse teams and the strategies to overcome them; have a clear understanding of the firm's commitment to creating a more inclusive culture. Connect to your skills and professional experience ACA/CTA or equivalent qualification or experience; Exposure to international clients; Prior M&A experience gained in a professional services firm is preferred; Excellent communication and project management skills; The ability to analyse information, identify issues and prioritise them. Connect to your business - Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "We advise some of the largest, most prestigious clients in the world, so the work is really challenging and exciting. We also have a fantastic team of smart, driven people, and a supportive, entrepreneurial culture where everyone's encouraged to be bold, creative, and ambitious." - Oliver, Tax Our hybrid working policy You'll be based in Cambridge, London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Position Details HEMS Pilot (SAS) Location: Glasgow Benefits Competitive Salary + Excellent Benefits! Welcome Bonus and/or Relocation Package for the right candidates! Equal Time Rosters and generous Holiday Allowance! Unique and fulfilling flying experience within an exciting, forward-thinking aviation business! Opportunities for personal and professional development in a challenging yet supportive environment! Type Rating and HEMS/NVIS training included! Full support for Military transition, including funded licence conversion! For more details, read on! About Gama Aviation Gama Aviation are a market-leading provider of flight services with a varied portfolio of high-quality contracts across the world. We've been managing Scotland's air ambulance for over thirty years and are seeking to recruit additional pilots for our rotary operations based at Glasgow airport. Flying in a stunning environment with constant challenges from both weather and terrain, this is probably the most rewarding experience a professional helicopter pilot is likely to face. Both an H145 type rating and HEMS/NVIS training will be provided for the right individual who can rise to the challenge and demonstrate commitment to this globally successful aviation company. We're looking for flexible and committed individuals who are enthusiastic about delivering world class emergency services! Gama Aviation is proud to support the Armed Forces Community. We are a signatory of the Armed Forces Covenant and hold a Silver Award under the Ministry of Defence Employer Recognition Scheme. We actively support military personnel currently transitioning into civilian careers, and will fully fund and coordinate the conversion of military licences to their civilian equivalent for successful candidates. Skills, Qualifications and Experience required Provide safe, compliant and efficient flight operations in support of HEMS operations Conduct Company duties with diligence and professionalism, and operate in accordance with the Company operations manuals and other regulatory requirements Be responsible for actively engaging with the Company safety reporting scheme, taking a proactive stance on risk management, and reporting any events which may contribute towards continual improvement in safety Display kindness and professionalism whilst acting as a representative of the Company and actively engage with our charity partners and other industry stakeholders Licensing Requirements Civilian candidates: Current UK CAA Part-FCL ATPL (H) or CPL(H) with ATPL(H) theoretical exams, plus current UK CAA IR(H) plus current UK CAA Class 1 Medical Military candidates: Current Qualified Military Pilot (Helicopters) with Unrestricted Green Instrument Rating (Helicopters) Validity period current ATPL(H) theoretical exams plus current UK CAA Class 1 Medical For the right candidate who does not hold ATPL(H) theoretical exams and/or current UK CAA Class 1 Medical, Gama will fully fund and coordinate the pathway to achieve these Additional Requirements Minimum 1000 hours as PIC of aircraft, of which 500 hours is as PIC on helicopters; OR, >Minimum 1000 hours as co-pilot in HEMS operations of which 500 hours are as PICUS and 100 hours as PIC of helicopters Minimum 500 hours operating experience in helicopters, gained in an operational environment similar to the intended operation Minimum 20 hours of VMC at night as PIC Willingness to work on a rostered basis including working night shifts Minimum Level 4 English Language proficiency standard EU/UK Driving Licence Right to live and work in the UK Advantageous 2000 hours total flight time Relevant type rating NVG experience In addition to a Competitive Salary, we will offer you: Competitive Group Pension Scheme Comprehensive Life Assurance Comprehensive Income Protection Comprehensive Travel Insurance Comprehensive Private Healthcare (after successful passing of probation) 2 Paid Volunteering Days each calendar year (subject to line manager approval) Full support for conversion to a civilian licence will be provided for military candidates Investment in Training, Qualifications and Professional Development (Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
Jan 29, 2026
Full time
Position Details HEMS Pilot (SAS) Location: Glasgow Benefits Competitive Salary + Excellent Benefits! Welcome Bonus and/or Relocation Package for the right candidates! Equal Time Rosters and generous Holiday Allowance! Unique and fulfilling flying experience within an exciting, forward-thinking aviation business! Opportunities for personal and professional development in a challenging yet supportive environment! Type Rating and HEMS/NVIS training included! Full support for Military transition, including funded licence conversion! For more details, read on! About Gama Aviation Gama Aviation are a market-leading provider of flight services with a varied portfolio of high-quality contracts across the world. We've been managing Scotland's air ambulance for over thirty years and are seeking to recruit additional pilots for our rotary operations based at Glasgow airport. Flying in a stunning environment with constant challenges from both weather and terrain, this is probably the most rewarding experience a professional helicopter pilot is likely to face. Both an H145 type rating and HEMS/NVIS training will be provided for the right individual who can rise to the challenge and demonstrate commitment to this globally successful aviation company. We're looking for flexible and committed individuals who are enthusiastic about delivering world class emergency services! Gama Aviation is proud to support the Armed Forces Community. We are a signatory of the Armed Forces Covenant and hold a Silver Award under the Ministry of Defence Employer Recognition Scheme. We actively support military personnel currently transitioning into civilian careers, and will fully fund and coordinate the conversion of military licences to their civilian equivalent for successful candidates. Skills, Qualifications and Experience required Provide safe, compliant and efficient flight operations in support of HEMS operations Conduct Company duties with diligence and professionalism, and operate in accordance with the Company operations manuals and other regulatory requirements Be responsible for actively engaging with the Company safety reporting scheme, taking a proactive stance on risk management, and reporting any events which may contribute towards continual improvement in safety Display kindness and professionalism whilst acting as a representative of the Company and actively engage with our charity partners and other industry stakeholders Licensing Requirements Civilian candidates: Current UK CAA Part-FCL ATPL (H) or CPL(H) with ATPL(H) theoretical exams, plus current UK CAA IR(H) plus current UK CAA Class 1 Medical Military candidates: Current Qualified Military Pilot (Helicopters) with Unrestricted Green Instrument Rating (Helicopters) Validity period current ATPL(H) theoretical exams plus current UK CAA Class 1 Medical For the right candidate who does not hold ATPL(H) theoretical exams and/or current UK CAA Class 1 Medical, Gama will fully fund and coordinate the pathway to achieve these Additional Requirements Minimum 1000 hours as PIC of aircraft, of which 500 hours is as PIC on helicopters; OR, >Minimum 1000 hours as co-pilot in HEMS operations of which 500 hours are as PICUS and 100 hours as PIC of helicopters Minimum 500 hours operating experience in helicopters, gained in an operational environment similar to the intended operation Minimum 20 hours of VMC at night as PIC Willingness to work on a rostered basis including working night shifts Minimum Level 4 English Language proficiency standard EU/UK Driving Licence Right to live and work in the UK Advantageous 2000 hours total flight time Relevant type rating NVG experience In addition to a Competitive Salary, we will offer you: Competitive Group Pension Scheme Comprehensive Life Assurance Comprehensive Income Protection Comprehensive Travel Insurance Comprehensive Private Healthcare (after successful passing of probation) 2 Paid Volunteering Days each calendar year (subject to line manager approval) Full support for conversion to a civilian licence will be provided for military candidates Investment in Training, Qualifications and Professional Development (Subject to insurance underwriting) Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
Base Location: Glasgow, Perth, Reading or Havant Salary: £58,100- £87,100 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available About the role As Senior Category Manager - Finance & Customer Services, you'll play a pivotal role in shaping category strategies that balance commercial rigour with long-term sustainability. You'll lead category management approaches across key portfolios, ensuring compliance, resilience, and value for money - while reducing risk and optimising total cost of ownership. You'll work across diverse categories including finance, metering, banking, and insurance, creating clear Category Management Plans and sourcing strategies that reflect real business needs. Through strong stakeholder relationships and thoughtful supplier engagement, you'll help deliver outcomes that support both operational excellence and stakeholder experience. You will Build strong, trusted relationships by working in close partnership with internal teams, suppliers, and external collaborators to co-create successful and resilient category strategies. Enable cross-functional collaboration by bringing people together, encouraging open dialogue, and fostering positive engagement between departments and the category team. Guide stakeholders with confidence and care through consultative processes that reflect genuine service needs and support sustainable, long-term outcomes. Champion operational excellence by ensuring sourcing and procurement activities are clear, consistent, and aligned with agreed supplier lists and buying channels. Support supplier success and sustainability by nurturing supplier relationships, monitoring performance, and strengthening reliability across the supply chain. You have Extensive hands on procurement experience, with a strong track record of delivering detailed category management activity in comparable sectors. Proven capability managing complex and challenging categories, with CIPS qualification preferred, but not essential. Strong commercial and legal insight, including a solid understanding of UK and EU procurement legislation and statutory compliance. Collaborative leadership skills, with the ability to influence, inspire, and bring cross functional teams and suppliers together. Confidence using data and systems such as Oracle and Jaggaer to inform decisions, improve outcomes, and strengthen supply chains. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our Procurement & Commercial teams help us get the best service and value from partners, while ensuring suppliers meet compliance, contractual and business obligations. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Jan 29, 2026
Full time
Base Location: Glasgow, Perth, Reading or Havant Salary: £58,100- £87,100 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available About the role As Senior Category Manager - Finance & Customer Services, you'll play a pivotal role in shaping category strategies that balance commercial rigour with long-term sustainability. You'll lead category management approaches across key portfolios, ensuring compliance, resilience, and value for money - while reducing risk and optimising total cost of ownership. You'll work across diverse categories including finance, metering, banking, and insurance, creating clear Category Management Plans and sourcing strategies that reflect real business needs. Through strong stakeholder relationships and thoughtful supplier engagement, you'll help deliver outcomes that support both operational excellence and stakeholder experience. You will Build strong, trusted relationships by working in close partnership with internal teams, suppliers, and external collaborators to co-create successful and resilient category strategies. Enable cross-functional collaboration by bringing people together, encouraging open dialogue, and fostering positive engagement between departments and the category team. Guide stakeholders with confidence and care through consultative processes that reflect genuine service needs and support sustainable, long-term outcomes. Champion operational excellence by ensuring sourcing and procurement activities are clear, consistent, and aligned with agreed supplier lists and buying channels. Support supplier success and sustainability by nurturing supplier relationships, monitoring performance, and strengthening reliability across the supply chain. You have Extensive hands on procurement experience, with a strong track record of delivering detailed category management activity in comparable sectors. Proven capability managing complex and challenging categories, with CIPS qualification preferred, but not essential. Strong commercial and legal insight, including a solid understanding of UK and EU procurement legislation and statutory compliance. Collaborative leadership skills, with the ability to influence, inspire, and bring cross functional teams and suppliers together. Confidence using data and systems such as Oracle and Jaggaer to inform decisions, improve outcomes, and strengthen supply chains. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our Procurement & Commercial teams help us get the best service and value from partners, while ensuring suppliers meet compliance, contractual and business obligations. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
International Information Systems Security Certification Consortium
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Jan 29, 2026
Full time
Overview Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. Position Summary The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. You will ensure seamless delivery of ISC2's products and services; from booking through invoicing and fulfilment, whilst acting as an operational lead and point of escalation for customers. By managing post-sale activities and providing coverage for Account Executives (AEs), you will enable AEs to focus on net-new business and expansion. You will also partner with additional key functions including sales, sales operations, customer experience and finance to optimise customer satisfaction and experience. You will be based in the UK, but will support the entire EMEA region. Responsibilities Customer Onboarding Lead structured onboarding for relevant partners and customers (multiple segments), to ensure a seamless post-sale transition Conduct kickoff meetings to review programme objectives, delivery requirements, learner pathways, contractual obligations, timelines, and success metrics Provide guidance on training delivery options, cohort setup, registration processes, exam coordination expectations, and key ISC2 operational workflows Ensure customers understand how to access training materials, schedule courses, manage cohorts, and interface with ISC2 systems (CRM/fulfilment) relevant to their program Create tailored onboarding plans for each customer segment (corporate, OTP, academic) to support efficient operational setup and long term training success Align internal teams (e.g Sales, Operations, Training Delivery, Finance) to support a structured and consistent onboarding experience across all customer types Customer Retention & Success Serve as the primary operational contact for assigned accounts post sale, ensuring ongoing satisfaction and long term retention Conduct success planning sessions to align customer goals with ISC2 offerings and track measurable outcomes Monitor learner progress and certification completion rates, providing engagement strategies to remove barriers Work alongside the Sales Operations team to ensure customer satisfaction and improve Net Promoter Scores (NPS) Maintain business reporting such as health checks on customer performance Identify at risk customers through data insights (e.g., low utilisation, stalled cohorts, poor training attendance) and execute proactive engagement strategies Develop tailored success plans for B2B, OTP, and Academic Partners based on their training models and learner profiles Promote ongoing engagement with ISC2 training programmes, partner benefits, educational resources, and partnership opportunities Champion the Voice of the Customer by gathering feedback related to training quality, exam experience, programme outcomes and service delivery, sharing insights with internal teams Delivery Fulfilment Manage end to end delivery of ISC2 products and services, including booking, invoicing, scheduling instructors, and ensuring timely delivery of training materials Act as the key point of contact for operational issues, offering faster response and resolution than AEs Maintain accurate records in CRM systems and deliver account level reporting on usage, ROI, and fulfilment Manage CRM and booking activity in line with business processes to support the Sales Operations and Finance teams Input into digital transformation projects to improve customer experience and satisfaction, with a longer term vision of enabling customer self service Collect registration data and other data requirements in line with contractual requirements. Support cohort management for customer segments where required, including onboarding coordination, instructor alignment, and progress tracking Contribute to the creation and maintenance of self service resources, onboarding documentation and knowledge base materials for customers Collaborate with global and regional teams to ensure consistency and quality of deliverables across EMEA and other markets Growth & Lead Generation Identify upsell and cross sell opportunities through regular account engagement and success planning and engage sales partners to close Partner with Sales and Business Development to generate qualified leads and expand existing customer relationships. Share customer insights and success stories to support marketing and sales initiatives Promote additional ISC2 certifications, professional development resources, training bundles, renewals and membership value Identify and nurture advocacy opportunities such as case studies, testimonials, speaking engagements and referrals Support renewal cycles for training/programme packages and coordinate with sales for larger expansion motions Perform miscellaneous duties as assigned Behavioral Competencies Excellent written oral communication/presentation, and relationship building skills Strong project management and organizational skills, with the ability to juggle multiple priorities Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business Self starter who provides creative and pragmatic solutions to business issues and problems A positive, results oriented attitude, with a sense of enthusiasm Qualifications Proficiency in CRM, reporting tools, and customer success platforms Experience in education, certification, training services, and/or cybersecurity strongly preferred Education and Work Experience Bachelor's degree in related field preferred, or equivalent work experience 5+ years in a Customer Success role Physical and Mental Demands 10-20% travel required; this may increase where needed and may be required on short notice. Travel may be also required domestically or internationally Remain in a stationary position, often standing or sitting, for prolonged periods Work extended hours when needed Regular use of office equipment such as a computer/laptop and monitor computer screens Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Jan 29, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Join our Retirement Communications Team in an exciting sales role, helping businesses with tailored communication solutions. We are looking for a driven and relationship-focused individual to identify and secure new business opportunities, exceed revenue targets through proactive sales efforts, and enhance Gallagher's reputation in the retirement communications space. You will work closely with the team to ensure a seamless transition from winning new business to delivering successful projects, all while providing exceptional service to clients, colleagues, and partners. If you are passionate about building connections and achieving results in an inclusive and supportive environment, we would love to hear from you. How you'll make an impact Responsible for new business development with corporate clients - actively look for, prospect and convert new business opportunities in order to meet and exceed financial target s Build and proactively manage your own sales pipeline Research, evaluate and pursue additional leads/prospects through research Promote and market Gallagher business through extensive and persistent outbound emails and calls to prospective clients Demonstrate sound knowledge of the UK retirement communications market and talk confidently to prospective clients about Gallagher propositions Proactively run discovery/strategy/roundtable/knowledge sharing sessions as part of the prospecting process Write thought leadership pieces and use social media platforms to enhance business reputation Ensure the profitable growth of the business by identifying and proactively developing and securing additional revenue from new client relationships through cross selling initiatives, referrals, professional connections and leveraging Gallagher's internal network Schedule, prepare for and run prospecting meetings Organise and run sales events, attend industry events and conferences including speaking engagements Work collaboratively with other Gallagher sales representatives on joint new business opportunities and pitches Lead on direct tender responses and sales pitches, including the preparation and delivery of required proposals, PowerPoint presentations etc Maintain all contacts/opportunities and record all progress in agreed CRM tool Ensure the highest possible quality of data in CRM system Adhere to all GPDR requirements Work with the Retirement Communications Team to support the acquisition of new accounts Undertake all prospecting in a professional, timely and compliant manner in liaison with other teams as required Attend team/Consultant meetings to share and exchange views and drive forward best practice and innovation within our services portfolio Draw up and negotiate on services/fee proposals with new clients - subject to the approval protocols in force Line manage and professionally develop other Sales Development Representatives in the team Carry out duties with our internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and Gallagher's shared values, including putting clients at the heart of our business Take all reasonable steps to ensure the part of the business for which you are accountable for, demonstrably complies with applicable laws, rules, regulation, good governance and Gallagher's shared values, including putting clients at the heart of our business. If shortcomings are identified, take responsibility for remedial action planning and action in conjunction with the relevant experts within the firm About You Up to date technical knowledge of the UK retirement market Prior use of LinkedIn Sales Navigator, ZoomInfo, Outreach, and Salesforce preferred Drive to keep up to date with key developments, industry/market changes and regulations IT literate - Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems/database Demonstrable experience within a similar role Demonstrable record of high sales success, with ability to manage and develop business from new clients in the corporate/trustee client arena Sales orientated: outstanding customer service, translates client needs into engagements, demonstrates commerciality in their actions, establishes network of external clients, developing and maintaining strong relationships Strong verbal and written communication/presentation skills both internally and externally Ability to negotiate effectively with prospects at Board level Excellent organisation skills, with ability to work to tight deadlines and manage multiple tasks Ability to work under pressure, solve problems and develop workable solutions High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation Proven project management capability and experience Able to deal with change in a positive way Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to . click apply for full job details
Jan 29, 2026
Full time
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Join our Retirement Communications Team in an exciting sales role, helping businesses with tailored communication solutions. We are looking for a driven and relationship-focused individual to identify and secure new business opportunities, exceed revenue targets through proactive sales efforts, and enhance Gallagher's reputation in the retirement communications space. You will work closely with the team to ensure a seamless transition from winning new business to delivering successful projects, all while providing exceptional service to clients, colleagues, and partners. If you are passionate about building connections and achieving results in an inclusive and supportive environment, we would love to hear from you. How you'll make an impact Responsible for new business development with corporate clients - actively look for, prospect and convert new business opportunities in order to meet and exceed financial target s Build and proactively manage your own sales pipeline Research, evaluate and pursue additional leads/prospects through research Promote and market Gallagher business through extensive and persistent outbound emails and calls to prospective clients Demonstrate sound knowledge of the UK retirement communications market and talk confidently to prospective clients about Gallagher propositions Proactively run discovery/strategy/roundtable/knowledge sharing sessions as part of the prospecting process Write thought leadership pieces and use social media platforms to enhance business reputation Ensure the profitable growth of the business by identifying and proactively developing and securing additional revenue from new client relationships through cross selling initiatives, referrals, professional connections and leveraging Gallagher's internal network Schedule, prepare for and run prospecting meetings Organise and run sales events, attend industry events and conferences including speaking engagements Work collaboratively with other Gallagher sales representatives on joint new business opportunities and pitches Lead on direct tender responses and sales pitches, including the preparation and delivery of required proposals, PowerPoint presentations etc Maintain all contacts/opportunities and record all progress in agreed CRM tool Ensure the highest possible quality of data in CRM system Adhere to all GPDR requirements Work with the Retirement Communications Team to support the acquisition of new accounts Undertake all prospecting in a professional, timely and compliant manner in liaison with other teams as required Attend team/Consultant meetings to share and exchange views and drive forward best practice and innovation within our services portfolio Draw up and negotiate on services/fee proposals with new clients - subject to the approval protocols in force Line manage and professionally develop other Sales Development Representatives in the team Carry out duties with our internal policies and procedures in accordance with applicable laws, rules, regulation, good governance and Gallagher's shared values, including putting clients at the heart of our business Take all reasonable steps to ensure the part of the business for which you are accountable for, demonstrably complies with applicable laws, rules, regulation, good governance and Gallagher's shared values, including putting clients at the heart of our business. If shortcomings are identified, take responsibility for remedial action planning and action in conjunction with the relevant experts within the firm About You Up to date technical knowledge of the UK retirement market Prior use of LinkedIn Sales Navigator, ZoomInfo, Outreach, and Salesforce preferred Drive to keep up to date with key developments, industry/market changes and regulations IT literate - Microsoft Office (Excel, Word, PowerPoint) and relevant internal systems/database Demonstrable experience within a similar role Demonstrable record of high sales success, with ability to manage and develop business from new clients in the corporate/trustee client arena Sales orientated: outstanding customer service, translates client needs into engagements, demonstrates commerciality in their actions, establishes network of external clients, developing and maintaining strong relationships Strong verbal and written communication/presentation skills both internally and externally Ability to negotiate effectively with prospects at Board level Excellent organisation skills, with ability to work to tight deadlines and manage multiple tasks Ability to work under pressure, solve problems and develop workable solutions High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation Proven project management capability and experience Able to deal with change in a positive way Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top up to 10x Income protection, we'll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back up family care And many more We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer employee relationship, including, but not limited to . click apply for full job details
Solutions Principal Multicloud, Data & AI, Resiliency & Security London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Advisory Services Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms with a focus on Multicloud, Data & AI and Resiliency & Security services. Be part of an EMEA team of Solutions Principals. You will work predominantly on opportunities in the UK and when needed across EMEA. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the Dell Technologies organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Expert knowledge in Multicloud services and proficient knowledge in the areas of Data & AI and Resiliency & Security services. Extensive presales experience of acting as a solution lead, solution architect or similar and proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors. Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches. Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment. Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security on-premise Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Jan 29, 2026
Full time
Solutions Principal Multicloud, Data & AI, Resiliency & Security London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Advisory Services Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms with a focus on Multicloud, Data & AI and Resiliency & Security services. Be part of an EMEA team of Solutions Principals. You will work predominantly on opportunities in the UK and when needed across EMEA. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the Dell Technologies organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Expert knowledge in Multicloud services and proficient knowledge in the areas of Data & AI and Resiliency & Security services. Extensive presales experience of acting as a solution lead, solution architect or similar and proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors. Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches. Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment. Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security on-premise Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Solutions Principal Multicloud, Data & AI, Resiliency & Security London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Advisory Services Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms with a focus on Multicloud, Data & AI and Resiliency & Security services. Be part of an EMEA team of Solutions Principals. You will work predominantly on opportunities in the UK and when needed across EMEA. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the Dell Technologies organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Expert knowledge in Multicloud services and proficient knowledge in the areas of Data & AI and Resiliency & Security services. Extensive presales experience of acting as a solution lead, solution architect or similar and proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors. Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches. Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment. Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security on-premise Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Jan 29, 2026
Full time
Solutions Principal Multicloud, Data & AI, Resiliency & Security London Help Dell Technologies customize solutions for customers with a role on our Solutions Principal team. On this team, you'll guide the analysis, design and development of solutions for customers, provide technical support and direction to sales teams in the field and assure the compatibility of these solutions with customer systems and strategic business plans. Are you an experienced outcome orientated technologist who provide presales advice for game-changing, enterprise-wide Multicloud, Data & AI and Resiliency & Security Transformation services? Do you want to be a hero to Dell's customers by delivering outcomes for their complex business/IT use cases? The Advisory Solutions Principal works within our Dell Technologies Services (DTS) Presales team. You are responsible for leading the Multicloud, Data & AI and Resiliency & Security services solution definition in close alignment with the Services Sales, Services Delivery Teams, Solution Partners and in collaboration with product account teams to position the Dell solution that best meets customer requirements and delivers expected outcomes. Our Services support the entire solution lifecycle and its Strategize, Implement, Adopt and Scale phases and span across our Consulting, Deployment, Residency and Managed services. Join us to do the best work of your career and make a profound social impact as an Advisory Services Solutions Principal for Multicloud, Data & AI and Resiliency & Security on our Dell Technologies Services EMEA Presales Specialty team in the United Kingdom. What you'll achieve This is a senior, presales, customer facing role. The Services Solutions Principal will lead the development and delivery of presentations up to client's C-level management, workshops, Services Solution design, Services responses to Requests for Proposal (RFPs), Statements of Work (SOW) creation and review, effort estimation and transition of work to the delivery organization through appropriate practice management. You will: Engage in complex accounts and will lead customer presentations and workshops at the senior leadership level by articulating the transformation journey in both business value and technology terms with a focus on Multicloud, Data & AI and Resiliency & Security services. Be part of an EMEA team of Solutions Principals. You will work predominantly on opportunities in the UK and when needed across EMEA. Be recognized for your Services solution presales subject-matter expertise in the area of Multicloud, Data & AI and Resiliency & Security and your ability to design end-to-end services solutions. Contribute to business results through quality of solution, advice and decisions. You will be an evangelist for Multicloud, Data & AI and Resiliency & Security services solutions within Dell Technologies and in the market. You represent Dell Technologies Services in the Dell Technologies organization through internal presentations, programs, community/practice leadership, training and enablement. Work with services portfolio teams on new offers and with business development on sales campaigns. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements Expert knowledge in Multicloud services and proficient knowledge in the areas of Data & AI and Resiliency & Security services. Extensive presales experience of acting as a solution lead, solution architect or similar and proven skills and experience in constructing services solutions (requirements gathering, scope services, assemble effort estimates, plan programs and work packages, write SoW, answer RFI/RFP) for customers, typically in the large Enterprise and/or Government Sectors. Thorough understanding of a services P&L and cash flow development (including business impact), risk analysis and commercial models such as Fixed Price, T&M and incorporation of 3rd party contracts in Waterfall and Agile project approaches. Proven experience in client facing roles and effectively influencing at all levels (up to CxO) with ability to construct, tailor, and negotiate service contracts (e.g. Statements of Work) for both customer engagement and partner provisioning Exceptional consultative presales skills, including methods, tools and techniques to apply within digital transformation context; ability to run customer workshops and executive briefings; ability to work in an international, multicultural environment. Desirable Requirements Working knowledge of Dell Technologies product and services portfolio relevant to Multicloud, Data & AI and Resiliency & Security on-premise Practical service delivery experience and relevant certifications in the area of Multicloud, Data & AI and Resiliency & Security Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 13 Feb 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here . Job ID:R270081
Property Manager Residential Portfolio (West End) I m currently partnering with a leading property management organisation to recruit an experienced Residential Property Manager to oversee a West End residential portfolio . This role will suit a Property Manager who is confident managing day-to-day building operations , including PPM schedules, reactive maintenance, and contractor performance , while also handling the administrative and financial responsibilities that come with managing residential buildings. The Role Reporting into senior management, you ll be responsible for the effective management of a residential portfolio across the West End. The role is predominantly office based, with regular site visits, and requires a strong balance between operational delivery and detailed property management administration , including service charges, budgets, and compliance. Key Responsibilities Day-to-day management of residential buildings across the portfolio Oversee and manage PPM programmes and reactive maintenance works Instruct, manage, and monitor contractors and managing agents, ensuring works are completed to specification Carry out regular site inspections and follow up on actions Ensure full compliance with health & safety and statutory requirements Prepare, manage, and action risk assessments and compliance reporting Act as point of contact for emergencies and major building issues Prepare and manage service charge budgets and expenditure tracking Own service charge reconciliations from draft through to completion Approve invoices and monitor spend against budget Maintain high standards of repair, presentation, and cleanliness Build strong relationships with residents, clients, and stakeholders Support mobilisation and transition of new residential properties About You Proven experience managing a residential property portfolio Confident managing PPM schedules, reactive works, and contractors Strong understanding of service charges, budgets, and financial reporting Highly organised with excellent attention to detail Comfortable working in an office-based, admin-heavy role with site exposure Professional, confident communicator with a customer-focused approach Why Apply? Manage a high-quality residential portfolio in the West End Broad role combining property management, compliance, and building operations Strong exposure to service charges and financial control Structured Monday Friday working pattern
Jan 28, 2026
Full time
Property Manager Residential Portfolio (West End) I m currently partnering with a leading property management organisation to recruit an experienced Residential Property Manager to oversee a West End residential portfolio . This role will suit a Property Manager who is confident managing day-to-day building operations , including PPM schedules, reactive maintenance, and contractor performance , while also handling the administrative and financial responsibilities that come with managing residential buildings. The Role Reporting into senior management, you ll be responsible for the effective management of a residential portfolio across the West End. The role is predominantly office based, with regular site visits, and requires a strong balance between operational delivery and detailed property management administration , including service charges, budgets, and compliance. Key Responsibilities Day-to-day management of residential buildings across the portfolio Oversee and manage PPM programmes and reactive maintenance works Instruct, manage, and monitor contractors and managing agents, ensuring works are completed to specification Carry out regular site inspections and follow up on actions Ensure full compliance with health & safety and statutory requirements Prepare, manage, and action risk assessments and compliance reporting Act as point of contact for emergencies and major building issues Prepare and manage service charge budgets and expenditure tracking Own service charge reconciliations from draft through to completion Approve invoices and monitor spend against budget Maintain high standards of repair, presentation, and cleanliness Build strong relationships with residents, clients, and stakeholders Support mobilisation and transition of new residential properties About You Proven experience managing a residential property portfolio Confident managing PPM schedules, reactive works, and contractors Strong understanding of service charges, budgets, and financial reporting Highly organised with excellent attention to detail Comfortable working in an office-based, admin-heavy role with site exposure Professional, confident communicator with a customer-focused approach Why Apply? Manage a high-quality residential portfolio in the West End Broad role combining property management, compliance, and building operations Strong exposure to service charges and financial control Structured Monday Friday working pattern
About Phorest Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps. The Opportunity We are looking for an Engineering Manager to lead our newly formed Communications Team within the Consumer Pillar. We are centralising our communications expertise into one powerhouse team to transition from a transactional messaging service to an intelligent, AI-driven platform. You will lead the effort to unify our existing tools while building the next generation of voice and chat automation For this role, you will be primarily responsible for building, hiring and coaching a high performing team of engineers. While you'll stay technically engaged and contribute to architectural decisions, your priority is ensuring the team is set up for success by removing blockers and fostering growth. You will partner closely with Product and Design to shape our long term strategy and collaborate across the organization to bridge domain gaps. This role is perfect for a leader who blends traditional engineering management-mentoring, delivery, and strategy-with a passion for AI/ML. You should be comfortable leading a team through the ambiguity of a new domain, focusing on technical excellence and driving tangible business value through intelligent, automated solutions. What You'll Do Team Leadership: Lead and scale a high performing engineering team, fostering a culture of ownership, quality, and continuous improvement through coaching and regular 1 to 1s. Strategic Delivery: Partner with Product and Design to shape the Communications roadmap, balancing the delivery of new AI driven features (like AI Frontdesk) with long term technical health. AI & Innovation: Lead the integration of intelligent solutions (AI/ML) and new channels like WhatsApp to create a unified, automated communications platform. Operational Excellence: Champion observability and reliability by setting SLOs and ensuring the team has the tooling to proactively manage complex distributed systems. Technical Stewardship: Remain hands on enough to conduct code reviews, guide system design, and remove technical blockers to ensure scalable, resilient architecture. Cross Functional Collaboration: Align with the Consumer Pillar leadership to ensure your team's goals drive business value and integrate seamlessly with the wider Phorest ecosystem. Brand Advocacy: Contribute to Phorest's engineering brand by sharing insights, blog posts, or speaking about the team's technical challenges and successes. Who You Are Leadership Experience: 3+ years in an engineering leadership role with a proven track record of managing and developing software engineers. Technical Expertise: 5+ years of professional experience in Java and object oriented design, with a background in building complex distributed systems. AI/ML Fluency: Practical experience or a strong understanding of implementing AI/ML solutions to solve customer facing problems. Strategic Mindset: Ability to translate high level product strategy into predictable, sustainable delivery cycles within an Agile environment. Communication Skills: Exceptional ability to collaborate with stakeholders and inspire a team in a fast paced, evolving environment. Education: Bachelor's Degree in Computer Science or a related technical field. Benefits Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Jan 28, 2026
Full time
About Phorest Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons. Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps. The Opportunity We are looking for an Engineering Manager to lead our newly formed Communications Team within the Consumer Pillar. We are centralising our communications expertise into one powerhouse team to transition from a transactional messaging service to an intelligent, AI-driven platform. You will lead the effort to unify our existing tools while building the next generation of voice and chat automation For this role, you will be primarily responsible for building, hiring and coaching a high performing team of engineers. While you'll stay technically engaged and contribute to architectural decisions, your priority is ensuring the team is set up for success by removing blockers and fostering growth. You will partner closely with Product and Design to shape our long term strategy and collaborate across the organization to bridge domain gaps. This role is perfect for a leader who blends traditional engineering management-mentoring, delivery, and strategy-with a passion for AI/ML. You should be comfortable leading a team through the ambiguity of a new domain, focusing on technical excellence and driving tangible business value through intelligent, automated solutions. What You'll Do Team Leadership: Lead and scale a high performing engineering team, fostering a culture of ownership, quality, and continuous improvement through coaching and regular 1 to 1s. Strategic Delivery: Partner with Product and Design to shape the Communications roadmap, balancing the delivery of new AI driven features (like AI Frontdesk) with long term technical health. AI & Innovation: Lead the integration of intelligent solutions (AI/ML) and new channels like WhatsApp to create a unified, automated communications platform. Operational Excellence: Champion observability and reliability by setting SLOs and ensuring the team has the tooling to proactively manage complex distributed systems. Technical Stewardship: Remain hands on enough to conduct code reviews, guide system design, and remove technical blockers to ensure scalable, resilient architecture. Cross Functional Collaboration: Align with the Consumer Pillar leadership to ensure your team's goals drive business value and integrate seamlessly with the wider Phorest ecosystem. Brand Advocacy: Contribute to Phorest's engineering brand by sharing insights, blog posts, or speaking about the team's technical challenges and successes. Who You Are Leadership Experience: 3+ years in an engineering leadership role with a proven track record of managing and developing software engineers. Technical Expertise: 5+ years of professional experience in Java and object oriented design, with a background in building complex distributed systems. AI/ML Fluency: Practical experience or a strong understanding of implementing AI/ML solutions to solve customer facing problems. Strategic Mindset: Ability to translate high level product strategy into predictable, sustainable delivery cycles within an Agile environment. Communication Skills: Exceptional ability to collaborate with stakeholders and inspire a team in a fast paced, evolving environment. Education: Bachelor's Degree in Computer Science or a related technical field. Benefits Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service. As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection. We help you travel by providing a bike to work scheme as well as tax saver transport tickets. ️We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause. We care for your family and provide Enhanced Maternity and Paternity Benefits. We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning. Moving house? Phorest employees get 3 moving days. Want to learn more about Phorest? Check out nothingventured.rocks for our blog and Insights on building an evergreen company from the team here at Phorest. Phorest is an equal opportunity employer. For this position, flexi time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest! Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
About us Join one of the UK's fastest growing and award-winning banks. We are a team of ambitious, passionate, hardworking, and committed people who have successfully created and launched one of the UK's newest specialist property finance banks. As we embark on an exciting journey of growth, we are seeking exceptional new team members who possess both the ambition and drive to contribute to our vision. At GB Bank, we believe that career progression should not only be achievable but accelerated, enabling our employees to reach their potential in a supportive and dynamic atmosphere. Our environment is fast-paced and collaborative, where your efforts are recognised, rewarded, and make a tangible impact. We take pride in fostering and open and inclusive culture that not only embraces change but also encourages continuous learning and professional development. In this role, you will: The People Business Partner (PBP) works with the People Operations Lead, Coordinator and the wider People team to ensure the People Strategy supports the Organisational Strategy,driving a high performing and engaging working environment. The PBP works with key stakeholders to build organisational and people capability and shape and implement effective people strategies and activities within the organisation. With a focus on driving high performance through the design of effective people initiatives, employee relations, conduct, capability, engagement and values, they will be a strategic partner for the Leadership Team and enable People change across the organisation. Key areas of responsibility: Data and Analytics Use organisation and People data to provide insights and make recommendations to improve performance and efficiency Partner with stakeholders in identifying the most appropriate metrics to drive performance within functions Compile and present data and reports to senior stakeholders demonstrating a deep understanding of the business, challenges and opportunities in influencing the change agenda and investment in initiatives which drive performance Talent Management Drive talent management initiatives, collaborating with others in the People team in delivering talent assessment, succession planning, and leadership development Co develop the strategic direction for the organisation's progression and promotion process Ensure the development and retention of talent to support the organisation and its growth agenda Work with People Leaders to help build capability across the organisation Performance Management Co develop and implement an innovative yet simple Performance Management system which drives and manages performance and motivates Manage employee relations and disciplinary processes, supporting the resolution of conflicts between individuals or teams, providing guidance and advice on the resolution of issues Reward and recognition Co create and implement a reward and recognition strategy to drive employee engagement and performance Use reward and recognition strategies to attract and retain top talent Deliver reward initiatives and projects to support business goals Collaborate with the People Operations Lead in the design and delivery of competitive compensation and benefits packages Organisation Design Collaborate with senior stakeholders and the People Team on organisational design, restructuring, and change management Support and guide Line Managers through change ensuring smooth transitions and effective change implementation Develop communication and engagement plans to keep employees informed about changes, listen to feedback and implement changes throughout change initiatives Compliance Ensure the organisation complies with our policies, both legal and SMCR regulations, advising on employment law where necessary Collaborate with the People Operations Lead in the development of policies and procedures were appropriate Diversity, Equality and Inclusion Develop and implement diversity and inclusion programmes to retain an equitable and inclusive working environment. Create and manage communities within the organisation developing a sense of belonging, pride in the business and brand Engagement and well being Co create and manage a feedback programme to ensure that the employee voice is understood Champion employee engagement by implementing measures to monitor and drive enhanced employee engagement and satisfaction Facilitate employee groups across a range of topics which engage, unite and involve others in ongoing continuous development of People initiatives Work with the Leadership Team to foster a positive workplace culture and improve employee engagement Implement programmes that support work life balance, mental health, and overall employee well being. Governance positions held Attend People and Culture Committee when required Executive Risk Committee A bit about you - You are/have: Strong knowledge of HR best practices, labour laws, and regulations. Think and act strategically to develop practical, innovative and creative solutions Strong persuading and influencing abilities Strong analytical and reasoning skills Strong written and verbal communication skills High levels of emotional intelligence The ability to quickly establish rapport and credibility with stakeholders at all levels. Strategic mindset with experience of developing data driven strategies Experience in working with data including analysing, interpreting and creating reports for internal use Conflict resolution aligning employees' needs and desires to different business goals and motivations to drive results satisfied Knowledge and experience of coaching Professional Qualifications Degree/Higher Education Institute (HEI) qualifications are favourable Professional accreditations from recognised industry bodies and a commitment to continual professional development are preferred Significant demonstrable experience in relevant roles and organisations is favourable What we can offer you: 8% company pension contribution and 3% individual contribution (which you can opt to increase) 30 days holiday every year - which includes your birthday off + bank holidays on top Private medical cover with WPA - includes no excess + you can add family through salary sacrifice Death in service at 4 x base salary with Aviva Mental health support - through a helpline and counselling sessions Enhanced maternity, paternity and adoption leave What else do I need to know? Location: London based (4+ days in the office) Salary: Hours: 35 Hours per week We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of their age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. At GB Bank, we value privacy and data protection rights. We have longstanding data protection culture and promote robust ethical standards in data management. Please read our Privacy Notice in relation to our recruitment activities before submitting your application to work with us.
Jan 28, 2026
Full time
About us Join one of the UK's fastest growing and award-winning banks. We are a team of ambitious, passionate, hardworking, and committed people who have successfully created and launched one of the UK's newest specialist property finance banks. As we embark on an exciting journey of growth, we are seeking exceptional new team members who possess both the ambition and drive to contribute to our vision. At GB Bank, we believe that career progression should not only be achievable but accelerated, enabling our employees to reach their potential in a supportive and dynamic atmosphere. Our environment is fast-paced and collaborative, where your efforts are recognised, rewarded, and make a tangible impact. We take pride in fostering and open and inclusive culture that not only embraces change but also encourages continuous learning and professional development. In this role, you will: The People Business Partner (PBP) works with the People Operations Lead, Coordinator and the wider People team to ensure the People Strategy supports the Organisational Strategy,driving a high performing and engaging working environment. The PBP works with key stakeholders to build organisational and people capability and shape and implement effective people strategies and activities within the organisation. With a focus on driving high performance through the design of effective people initiatives, employee relations, conduct, capability, engagement and values, they will be a strategic partner for the Leadership Team and enable People change across the organisation. Key areas of responsibility: Data and Analytics Use organisation and People data to provide insights and make recommendations to improve performance and efficiency Partner with stakeholders in identifying the most appropriate metrics to drive performance within functions Compile and present data and reports to senior stakeholders demonstrating a deep understanding of the business, challenges and opportunities in influencing the change agenda and investment in initiatives which drive performance Talent Management Drive talent management initiatives, collaborating with others in the People team in delivering talent assessment, succession planning, and leadership development Co develop the strategic direction for the organisation's progression and promotion process Ensure the development and retention of talent to support the organisation and its growth agenda Work with People Leaders to help build capability across the organisation Performance Management Co develop and implement an innovative yet simple Performance Management system which drives and manages performance and motivates Manage employee relations and disciplinary processes, supporting the resolution of conflicts between individuals or teams, providing guidance and advice on the resolution of issues Reward and recognition Co create and implement a reward and recognition strategy to drive employee engagement and performance Use reward and recognition strategies to attract and retain top talent Deliver reward initiatives and projects to support business goals Collaborate with the People Operations Lead in the design and delivery of competitive compensation and benefits packages Organisation Design Collaborate with senior stakeholders and the People Team on organisational design, restructuring, and change management Support and guide Line Managers through change ensuring smooth transitions and effective change implementation Develop communication and engagement plans to keep employees informed about changes, listen to feedback and implement changes throughout change initiatives Compliance Ensure the organisation complies with our policies, both legal and SMCR regulations, advising on employment law where necessary Collaborate with the People Operations Lead in the development of policies and procedures were appropriate Diversity, Equality and Inclusion Develop and implement diversity and inclusion programmes to retain an equitable and inclusive working environment. Create and manage communities within the organisation developing a sense of belonging, pride in the business and brand Engagement and well being Co create and manage a feedback programme to ensure that the employee voice is understood Champion employee engagement by implementing measures to monitor and drive enhanced employee engagement and satisfaction Facilitate employee groups across a range of topics which engage, unite and involve others in ongoing continuous development of People initiatives Work with the Leadership Team to foster a positive workplace culture and improve employee engagement Implement programmes that support work life balance, mental health, and overall employee well being. Governance positions held Attend People and Culture Committee when required Executive Risk Committee A bit about you - You are/have: Strong knowledge of HR best practices, labour laws, and regulations. Think and act strategically to develop practical, innovative and creative solutions Strong persuading and influencing abilities Strong analytical and reasoning skills Strong written and verbal communication skills High levels of emotional intelligence The ability to quickly establish rapport and credibility with stakeholders at all levels. Strategic mindset with experience of developing data driven strategies Experience in working with data including analysing, interpreting and creating reports for internal use Conflict resolution aligning employees' needs and desires to different business goals and motivations to drive results satisfied Knowledge and experience of coaching Professional Qualifications Degree/Higher Education Institute (HEI) qualifications are favourable Professional accreditations from recognised industry bodies and a commitment to continual professional development are preferred Significant demonstrable experience in relevant roles and organisations is favourable What we can offer you: 8% company pension contribution and 3% individual contribution (which you can opt to increase) 30 days holiday every year - which includes your birthday off + bank holidays on top Private medical cover with WPA - includes no excess + you can add family through salary sacrifice Death in service at 4 x base salary with Aviva Mental health support - through a helpline and counselling sessions Enhanced maternity, paternity and adoption leave What else do I need to know? Location: London based (4+ days in the office) Salary: Hours: 35 Hours per week We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of their age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. At GB Bank, we value privacy and data protection rights. We have longstanding data protection culture and promote robust ethical standards in data management. Please read our Privacy Notice in relation to our recruitment activities before submitting your application to work with us.
Director Leadership & Talent Advisory Director Leadership & Talent Advisory Practice at LHH is a newly launched strategic consulting arm focused upon Leadership, Talent & Culture, Organizational Transformation and Change and Workforce Strategy & Skills. It serves as a strategic differentiator for LHH, elevating the brand and deepening client relationships through industry leading advisory services. Practice Strategy & Development Define the Leadership and Talent practice vision, positioning, and service offerings across all elements of leadership and talent including but not limited to succession, performance development, behavioural / capability frameworks, team effectiveness and culture, etc. Alongside all relevant related components (tools, technologies and content, etc.). Strategize and create consultant methodologies, frameworks, and IP (thought leadership, white papers, diagnostics) that will be leveraged during both sale and delivery of client consulting engagements. Scan the market for emerging trends and client needs to refresh the practice portfolio. Contribute towards appropriate pricing models and commercial structures for the practice area. Manage practice results including revenue targets, gross margin, and profitability. Thought Leadership & Brand Positioning Represent LHH at external forums, conferences, and media publications as a thought leader in the Leadership and Talent space. Collaborate with marketing to publish thought leadership and demonstrate subject-matter authority. Work closely with the Director Applied Technology & People Analytics to author the development of content and data insights that elevate LHH's market presence. Partner closely with other Practice Directors and experts within the function, as well as Innovation/Product lead s across LHH to ensure connected and aligned service offerings. Innovate and differentiate the practice from competitors through new perspectives. Client Engagement & Advisory Act as the leading authority and expert in the Leadership and Talent arena and be called upon as a senior advisor to diagnose challenges and co-create tailored solutions. Act as executive sponsor and thought leader for marquee accounts and opportunities where required. Support business development through leadership, and client relationship building, as required. Contribute to practice revenue through a balance of commercial business development and delivery with the Consulting teams. Help expand existing client relationships and contribute to new business acquisition with the Consulting teams. Act as a project sponsor and escalation point for delivery issues within your practice area. Commercial Growth & Client Development Work with key senior commercial colleagues in both Advisory (e.g. Regional Directors) and across the business (Global Sales Leaders and Country Presidents) to align practice strategy to LHH market and internal/external customer needs by geography. Partner with critical functions such as Sales Enablement, Marketing and Opportunity Management to ensure the practice has a clear external narrative, compelling commercial material and a customer win-strategy. Help ensure service propositions are both feasible and profitable at the point of sale. ALL About You Experience & Expertise Minimum 10 years of experience in the Leadership and Talent space and related area s of HR/Human Capital - experience will either be from consulting / human capital advisory and/or HR. Excellent thought leadership and industry knowledge: able to articulate the latest trends in the market, identify and create new service offerings that will capture the attention of LHH's clients. Proven track record of designing and delivering strategic leadership and talent solutions for enterprise and global organisations, either as a consultant or as part of an HR function. In house HR experience would be advantageous. Technologically savvy with knowledge/awareness of opportunities to disrupt and innovate in relation to your practice area and beyond e.g. AI. Skills & Attributes Commercially driven, with proven experience in development and growth. Strategic thinker with strong analytical and problem solving capabilities. Excellent communication and influencing skills, with the ability to engage senior stakeholders. Collaborative leadership style with experience managing cross functional teams. Education Master's degree in organisational psychology, Business, HR, or related field preferred. What We Offer A strategic leadership role in a newly established, high impact practice. Opportunity to shape the future of leadership advisory at LHH. Growth opportunities within a human resources global leader. We prioritize learning to stay agile in an increasingly competitive business environment. We foster an open minded environment where people spark new ideas and explore alternatives. Our benefits include: Flexible working model Private medical insurance (PMI) Group personal pension plan Career support for family and friends 25 working days paid holiday with the opportunity to buy extra days off each year So much more! Contract: Permanent Contract Type: Full time Hours: 37.5 per week Must have the right to work in the UK. About LHH LHH empowers professionals and organisations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge. We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH's approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact. LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide. Recruitment. Development. Career Transition. LHH. A beautiful working world. LHH is an Equal Opportunity Employer.
Jan 28, 2026
Full time
Director Leadership & Talent Advisory Director Leadership & Talent Advisory Practice at LHH is a newly launched strategic consulting arm focused upon Leadership, Talent & Culture, Organizational Transformation and Change and Workforce Strategy & Skills. It serves as a strategic differentiator for LHH, elevating the brand and deepening client relationships through industry leading advisory services. Practice Strategy & Development Define the Leadership and Talent practice vision, positioning, and service offerings across all elements of leadership and talent including but not limited to succession, performance development, behavioural / capability frameworks, team effectiveness and culture, etc. Alongside all relevant related components (tools, technologies and content, etc.). Strategize and create consultant methodologies, frameworks, and IP (thought leadership, white papers, diagnostics) that will be leveraged during both sale and delivery of client consulting engagements. Scan the market for emerging trends and client needs to refresh the practice portfolio. Contribute towards appropriate pricing models and commercial structures for the practice area. Manage practice results including revenue targets, gross margin, and profitability. Thought Leadership & Brand Positioning Represent LHH at external forums, conferences, and media publications as a thought leader in the Leadership and Talent space. Collaborate with marketing to publish thought leadership and demonstrate subject-matter authority. Work closely with the Director Applied Technology & People Analytics to author the development of content and data insights that elevate LHH's market presence. Partner closely with other Practice Directors and experts within the function, as well as Innovation/Product lead s across LHH to ensure connected and aligned service offerings. Innovate and differentiate the practice from competitors through new perspectives. Client Engagement & Advisory Act as the leading authority and expert in the Leadership and Talent arena and be called upon as a senior advisor to diagnose challenges and co-create tailored solutions. Act as executive sponsor and thought leader for marquee accounts and opportunities where required. Support business development through leadership, and client relationship building, as required. Contribute to practice revenue through a balance of commercial business development and delivery with the Consulting teams. Help expand existing client relationships and contribute to new business acquisition with the Consulting teams. Act as a project sponsor and escalation point for delivery issues within your practice area. Commercial Growth & Client Development Work with key senior commercial colleagues in both Advisory (e.g. Regional Directors) and across the business (Global Sales Leaders and Country Presidents) to align practice strategy to LHH market and internal/external customer needs by geography. Partner with critical functions such as Sales Enablement, Marketing and Opportunity Management to ensure the practice has a clear external narrative, compelling commercial material and a customer win-strategy. Help ensure service propositions are both feasible and profitable at the point of sale. ALL About You Experience & Expertise Minimum 10 years of experience in the Leadership and Talent space and related area s of HR/Human Capital - experience will either be from consulting / human capital advisory and/or HR. Excellent thought leadership and industry knowledge: able to articulate the latest trends in the market, identify and create new service offerings that will capture the attention of LHH's clients. Proven track record of designing and delivering strategic leadership and talent solutions for enterprise and global organisations, either as a consultant or as part of an HR function. In house HR experience would be advantageous. Technologically savvy with knowledge/awareness of opportunities to disrupt and innovate in relation to your practice area and beyond e.g. AI. Skills & Attributes Commercially driven, with proven experience in development and growth. Strategic thinker with strong analytical and problem solving capabilities. Excellent communication and influencing skills, with the ability to engage senior stakeholders. Collaborative leadership style with experience managing cross functional teams. Education Master's degree in organisational psychology, Business, HR, or related field preferred. What We Offer A strategic leadership role in a newly established, high impact practice. Opportunity to shape the future of leadership advisory at LHH. Growth opportunities within a human resources global leader. We prioritize learning to stay agile in an increasingly competitive business environment. We foster an open minded environment where people spark new ideas and explore alternatives. Our benefits include: Flexible working model Private medical insurance (PMI) Group personal pension plan Career support for family and friends 25 working days paid holiday with the opportunity to buy extra days off each year So much more! Contract: Permanent Contract Type: Full time Hours: 37.5 per week Must have the right to work in the UK. About LHH LHH empowers professionals and organisations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources. Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge. We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH's approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact. LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide. Recruitment. Development. Career Transition. LHH. A beautiful working world. LHH is an Equal Opportunity Employer.
About us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren't just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the role The Aftersales Experience Specialist at Splend is a face to face position that plays a crucial role in maintaining and enhancing customer relationships post-sale. This position is responsible for ensuring that all day-to-day hub operations related to customer management run smoothly. As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer inquiries. Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints. Responsibilities Oversee customer onboarding, returns, vehicle exchanges, and fleet management. Address and resolve customer issues, applying innovative problem-solving skills to create solutions that align with both customer needs and business goals. Provide a best-in-class customer experience to all customers. Monitor and manage the hub's fleet of vehicles to ensure availability and readiness for customer needs, including coordination of maintenance and scheduling of vehicle exchanges. Serve as the primary point of contact for existing customers, ensuring clear and effective communication across all channels. Work closely with fleet and sales teams to coordinate vehicle inspections, repairs, and service issues. Organise and manage customer walk-ins and scheduled appointments. Ensure customer adherence to contracts and company policies. What you'll bring Ability to multitask in a fast paced retail environment. Excellent problem solving abilities with a customer centric approach to resolving issues. Proven track record in a customer service role, with a focus on delivering high quality customer experiences. Strong organisational and communication skills, capable of managing customer expectations and coordinating effectively with other teams. Ability to handle stressful situations with professionalism and a calm demeanour. Thrives in a customer facing retail environment. Empathy and interpersonal skills to understand and address customer needs effectively. A full UK Driver's License. Comfortable commuting to our Cricklewood, London hub daily. Able to work weekends as required. What we offer Performance based bonus 5 additional days of flexi leave to recharge Birthday day off 5 fully paid sick days per year Wellbeing Support with access to confidential counselling through our EAP Access to our dedicated platform to support career growth Health insurance and a monthly wellness allowance Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Jan 28, 2026
Full time
About us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren't just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the role The Aftersales Experience Specialist at Splend is a face to face position that plays a crucial role in maintaining and enhancing customer relationships post-sale. This position is responsible for ensuring that all day-to-day hub operations related to customer management run smoothly. As the primary point of contact for customers after they have been onboarded, you will handle everything from vehicle exchanges and returns to managing fleet operations and responding to customer inquiries. Your goal is to solve problems efficiently while aligning solutions with business objectives, ensuring a seamless and exceptional customer experience across all touchpoints. Responsibilities Oversee customer onboarding, returns, vehicle exchanges, and fleet management. Address and resolve customer issues, applying innovative problem-solving skills to create solutions that align with both customer needs and business goals. Provide a best-in-class customer experience to all customers. Monitor and manage the hub's fleet of vehicles to ensure availability and readiness for customer needs, including coordination of maintenance and scheduling of vehicle exchanges. Serve as the primary point of contact for existing customers, ensuring clear and effective communication across all channels. Work closely with fleet and sales teams to coordinate vehicle inspections, repairs, and service issues. Organise and manage customer walk-ins and scheduled appointments. Ensure customer adherence to contracts and company policies. What you'll bring Ability to multitask in a fast paced retail environment. Excellent problem solving abilities with a customer centric approach to resolving issues. Proven track record in a customer service role, with a focus on delivering high quality customer experiences. Strong organisational and communication skills, capable of managing customer expectations and coordinating effectively with other teams. Ability to handle stressful situations with professionalism and a calm demeanour. Thrives in a customer facing retail environment. Empathy and interpersonal skills to understand and address customer needs effectively. A full UK Driver's License. Comfortable commuting to our Cricklewood, London hub daily. Able to work weekends as required. What we offer Performance based bonus 5 additional days of flexi leave to recharge Birthday day off 5 fully paid sick days per year Wellbeing Support with access to confidential counselling through our EAP Access to our dedicated platform to support career growth Health insurance and a monthly wellness allowance Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward. When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Select how often (in days) to receive an alert: Create Alert Date: Jan 19, 2026 Location: Drummoyne, AU . Own your moment at Sunglass Hut! We're looking for an energetic, driven and hands on Assistant Store Manager to support our Birkenhead Point DFO team. Sunglass Hut is a global leader in the sale of premium sunglasses with over 3,000 stores worldwide. We are home to some of the world's best brands including Ray-Ban, CHANEL, Prada, Miu Miu, Versace. and more - including cutting edge wearable technology such as Ray-Ban Meta and Oakley Meta smart eyewear. At Sunglass Hut you'll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise, and feel supported by people who embrace you. You will also be joining Australia's Retail Employer of the Year 2025 recognising the best of our industry and a testament to our incredible culture and development opportunities. Why us? An obtainable monthly bonus scheme which rewards your ability to hit and exceed targets. Work with luxury, high fashion brands like CHANEL, D&G, Tiffany & Co, Jimmy Choo and more! Hands on exposure to innovative smart eyewear technology, including Ray Ban Meta and Oakley Meta Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands - OPSM, Sunglass Hut, Oakley, Ray Ban and Laubman & Pank Up to 50% off Oakley eyewear and apparel throughout the year. Clear career pathways for your role, with national and global progression opportunities. Exclusive discounts on health insurance, gym memberships, and various retail brands, and access to free counselling services for you and your family through our Employee Assistance Program. Your responsibilities Support, coach, and motivate your team to meet and exceed store targets. Cultivate a culture of continuous improvement through coaching and training. Act as Store Manager when required, including opening, and closing of the store. Deliver memorable customer service and exceptional product knowledge. Implement brand visual merchandising strategies and promotional changes. Create a safe working environment for your team and customers. About you Previous supervisory/leadership experience, ideally in a retail environment Proven experience meeting and exceeding sales targets/KPIs Exceptional time management and organisational skills Confidence to provide and improvement feedback to your team. Ability to provide an exceptional customer experience. We're always in the sun. Join us! Click "Apply Now" Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in Sunglass Hut We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more. As an inclusive, team first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
Jan 28, 2026
Full time
Select how often (in days) to receive an alert: Create Alert Date: Jan 19, 2026 Location: Drummoyne, AU . Own your moment at Sunglass Hut! We're looking for an energetic, driven and hands on Assistant Store Manager to support our Birkenhead Point DFO team. Sunglass Hut is a global leader in the sale of premium sunglasses with over 3,000 stores worldwide. We are home to some of the world's best brands including Ray-Ban, CHANEL, Prada, Miu Miu, Versace. and more - including cutting edge wearable technology such as Ray-Ban Meta and Oakley Meta smart eyewear. At Sunglass Hut you'll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise, and feel supported by people who embrace you. You will also be joining Australia's Retail Employer of the Year 2025 recognising the best of our industry and a testament to our incredible culture and development opportunities. Why us? An obtainable monthly bonus scheme which rewards your ability to hit and exceed targets. Work with luxury, high fashion brands like CHANEL, D&G, Tiffany & Co, Jimmy Choo and more! Hands on exposure to innovative smart eyewear technology, including Ray Ban Meta and Oakley Meta Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands - OPSM, Sunglass Hut, Oakley, Ray Ban and Laubman & Pank Up to 50% off Oakley eyewear and apparel throughout the year. Clear career pathways for your role, with national and global progression opportunities. Exclusive discounts on health insurance, gym memberships, and various retail brands, and access to free counselling services for you and your family through our Employee Assistance Program. Your responsibilities Support, coach, and motivate your team to meet and exceed store targets. Cultivate a culture of continuous improvement through coaching and training. Act as Store Manager when required, including opening, and closing of the store. Deliver memorable customer service and exceptional product knowledge. Implement brand visual merchandising strategies and promotional changes. Create a safe working environment for your team and customers. About you Previous supervisory/leadership experience, ideally in a retail environment Proven experience meeting and exceeding sales targets/KPIs Exceptional time management and organisational skills Confidence to provide and improvement feedback to your team. Ability to provide an exceptional customer experience. We're always in the sun. Join us! Click "Apply Now" Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in Sunglass Hut We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world's evolving vision needs. We craft exclusive eyewear brands Ray Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more. As an inclusive, team first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
Senior FP&A Manager Location: UK/ EU (remote) Budget: £80,000/ € 80,000 About Threecolts Threecolts is a global software powerhouse for marketplace sellers and e-commerce brands. We help Amazon, Walmart, and multichannel operators scale through our suite of 24+ best-in class SaaS tools - all available through our bundled solution, Seller 365. Our mission is to empower e commerce operators to thrive in an increasingly complex marketplace ecosystem. About the Role We're hiring our first dedicated FP&A Manager to establish and scale our financial planning function during a transformative growth phase. This hands on role requires both technical accounting expertise and strategic FP&A capabilities. You'll build FP&A processes, manage complex financial structures, and provide crucial insights as we execute our enterprise focused strategy. This position reports directly to the CFO and is instrumental in board communications, stakeholder management, and strategic decision making. Key Responsibilities Financial Planning & Analysis Build and own end to end budgeting, forecasting, and scenario planning processes from the ground up. Create dynamic financial models incorporating platform dependency risks, customer concentration, and market volatility. Develop and track SaaS/marketplace KPIs: ARR growth, net revenue retention, CAC payback, unit economics, cohort analysis. Lead monthly variance analysis and quarterly board reporting, providing clear narratives around performance drivers. Bridge management reporting to GAAP financials, explaining key adjustments to stakeholders Strategic Finance & Stakeholder Management Model working capital impacts of customer segment transitions and evolving payment terms Maintain debt service coverage models and covenant compliance tracking for complex debt structures Support M&A integration and earnout calculations for recent acquisitions Partner with Sales, Product, and Operations on pricing strategy, investment cases, and resource allocation Prepare investor materials and support fundraising/refinancing initiatives Support audit processes and strengthen internal controls framework Systems & Process Development Lead an implementation of a scalable FP&A solution. Lead budget and forecasting processes and a financial controls framework Drive process improvements to reduce reporting cycle time and improve accuracy What You Bring 5+ years in FP&A, combined with corporate finance or consulting. Proven experience running forecasting and budgeting cycles in a scaling or fast paced environment. Strong financial modeling skills in Excel/Google Sheets; comfortable building models from scratch. Analytical and detail driven, with the ability to turn data into insights that influence stakeholders. Excellent communication skills - you can present numbers as a story and influence senior leaders. Commercial mindset with a balance of strategic thinking and hands on execution. Knowledge of US GAAP (revenue recognition, deferred revenue, ARR) and familiarity with SaaS metrics Experience operating and implementing an FP&A system. Bonus Points For ACA/ACCA/CIMA qualified or equivalent Experience in e commerce marketplace businesses or other tech industry. Tools savvy: BI/reporting platforms (Looker, Tableau, PowerBI), CRM, and finance systems. Exposure to M&A analysis, due diligence, or post acquisition integration. Background in both large corporate and startup environments Why This Role Matters This isn't just a reporting role - You'll be employee in our FP&A function, with the opportunity to build something foundational during a pivotal moment in our company's evolution. This isn't just about reporting numbers - it's about establishing the financial intelligence layer that enables smarter, faster decision making across the organization.
Jan 28, 2026
Full time
Senior FP&A Manager Location: UK/ EU (remote) Budget: £80,000/ € 80,000 About Threecolts Threecolts is a global software powerhouse for marketplace sellers and e-commerce brands. We help Amazon, Walmart, and multichannel operators scale through our suite of 24+ best-in class SaaS tools - all available through our bundled solution, Seller 365. Our mission is to empower e commerce operators to thrive in an increasingly complex marketplace ecosystem. About the Role We're hiring our first dedicated FP&A Manager to establish and scale our financial planning function during a transformative growth phase. This hands on role requires both technical accounting expertise and strategic FP&A capabilities. You'll build FP&A processes, manage complex financial structures, and provide crucial insights as we execute our enterprise focused strategy. This position reports directly to the CFO and is instrumental in board communications, stakeholder management, and strategic decision making. Key Responsibilities Financial Planning & Analysis Build and own end to end budgeting, forecasting, and scenario planning processes from the ground up. Create dynamic financial models incorporating platform dependency risks, customer concentration, and market volatility. Develop and track SaaS/marketplace KPIs: ARR growth, net revenue retention, CAC payback, unit economics, cohort analysis. Lead monthly variance analysis and quarterly board reporting, providing clear narratives around performance drivers. Bridge management reporting to GAAP financials, explaining key adjustments to stakeholders Strategic Finance & Stakeholder Management Model working capital impacts of customer segment transitions and evolving payment terms Maintain debt service coverage models and covenant compliance tracking for complex debt structures Support M&A integration and earnout calculations for recent acquisitions Partner with Sales, Product, and Operations on pricing strategy, investment cases, and resource allocation Prepare investor materials and support fundraising/refinancing initiatives Support audit processes and strengthen internal controls framework Systems & Process Development Lead an implementation of a scalable FP&A solution. Lead budget and forecasting processes and a financial controls framework Drive process improvements to reduce reporting cycle time and improve accuracy What You Bring 5+ years in FP&A, combined with corporate finance or consulting. Proven experience running forecasting and budgeting cycles in a scaling or fast paced environment. Strong financial modeling skills in Excel/Google Sheets; comfortable building models from scratch. Analytical and detail driven, with the ability to turn data into insights that influence stakeholders. Excellent communication skills - you can present numbers as a story and influence senior leaders. Commercial mindset with a balance of strategic thinking and hands on execution. Knowledge of US GAAP (revenue recognition, deferred revenue, ARR) and familiarity with SaaS metrics Experience operating and implementing an FP&A system. Bonus Points For ACA/ACCA/CIMA qualified or equivalent Experience in e commerce marketplace businesses or other tech industry. Tools savvy: BI/reporting platforms (Looker, Tableau, PowerBI), CRM, and finance systems. Exposure to M&A analysis, due diligence, or post acquisition integration. Background in both large corporate and startup environments Why This Role Matters This isn't just a reporting role - You'll be employee in our FP&A function, with the opportunity to build something foundational during a pivotal moment in our company's evolution. This isn't just about reporting numbers - it's about establishing the financial intelligence layer that enables smarter, faster decision making across the organization.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Manchester, Glasgow, London# Senior Manager- IT Cost & ValueAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT-oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Performance team is part of the growing Business Technology practice. We have three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are looking for a talented Senior Manager to support the continued development and growth of our IT Cost & Value offer. The ideal candidate will have extensive expertise in strategic cost optimisation and transformation along with the experience to support one of our other disciplines. The responsibilities of the director role in IT Cost & Value typically includes the following: Developing our IT cost and value offer and capability, supporting market unit teams to have technology value conversations with and developing winning proposals for their clients and building capability within the team. Supporting clients to find the right level of technology spend by understanding technology costs, aligning IT expense to strategic objectives and optimising investment to facilitate value for money discussions between business and IT functions. Leading the development of technology cost models to optimise IT Total Cost of Ownership (TCO) and to prioritise cost levers across and beyond the IT estate. Modelling benefits and costs to deliver a substantiated business case for change alongside an achievable plan to deliver desired outcomes. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc.As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior Manager level candidates who can demonstrate the following experience: Evidence of leading delivery of successful cost optimisation and transformation engagements, driving positive outcomes and developing opportunities to deliver follow-on work. Evidence of specialism in IT cost management and optimisation (i.e. IT financial management, Technology Business Management (TBM), financial accounting, TCO analysis, cost-benefit analysis and business case modelling). Evidence of managing teams, including multiple workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Experience in leading and supporting sales efforts, as well as shaping deal and engagement commercials. Desirable Experience Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Business development - utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network, you'll be generating c.£1m of consulting revenues.You'llbe free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out thosethat suit you, and we will back you all the way. In summary, we believe the following make thisa great placeto work:- Build momentum in your career: Make your role and your career what you want it to be.- Stay true to who you are: Play to your strengths and bring your individuality.- Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact.Capgemini is proud to be aunder the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Please opt in during the application process. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Declare they have a disability, and Meet the minimum essential criteria for the role.Experience levelExperienced ProfessionalsLocationManchester, Glasgow, London
Jan 28, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Manchester, Glasgow, London# Senior Manager- IT Cost & ValueAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.The Business Technology practice is one of the leading CIO & CTO advisory and technology innovation teams in the UK and Europe. Our consultants deliver tangible outcomes across business and IT-oriented environments, working collaboratively with major FTSE 100 and government clients to help them achieve their strategic goals and leverage technology as a key driver of sustainable growth and ambitious change. YOUR ROLE Our IT Performance team is part of the growing Business Technology practice. We have three core disciplines: (i) Technology Strategy; (ii) IT Cost & Value; and (iii) IT Mergers and Acquisitions. We are looking for a talented Senior Manager to support the continued development and growth of our IT Cost & Value offer. The ideal candidate will have extensive expertise in strategic cost optimisation and transformation along with the experience to support one of our other disciplines. The responsibilities of the director role in IT Cost & Value typically includes the following: Developing our IT cost and value offer and capability, supporting market unit teams to have technology value conversations with and developing winning proposals for their clients and building capability within the team. Supporting clients to find the right level of technology spend by understanding technology costs, aligning IT expense to strategic objectives and optimising investment to facilitate value for money discussions between business and IT functions. Leading the development of technology cost models to optimise IT Total Cost of Ownership (TCO) and to prioritise cost levers across and beyond the IT estate. Modelling benefits and costs to deliver a substantiated business case for change alongside an achievable plan to deliver desired outcomes. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc.As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE We are looking for Senior Manager level candidates who can demonstrate the following experience: Evidence of leading delivery of successful cost optimisation and transformation engagements, driving positive outcomes and developing opportunities to deliver follow-on work. Evidence of specialism in IT cost management and optimisation (i.e. IT financial management, Technology Business Management (TBM), financial accounting, TCO analysis, cost-benefit analysis and business case modelling). Evidence of managing teams, including multiple workstreams in complex delivery environments and the ability to build and maintain trusted relationships with senior client stakeholders. Experience in leading and supporting sales efforts, as well as shaping deal and engagement commercials. Desirable Experience Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Business development - utilising a combination of the organisation's broader pre-existing relationships, company relationships and your own network, you'll be generating c.£1m of consulting revenues.You'llbe free to make your role and your career what you want it to be. Proactivity and ambition flourish at Capgemini Invent. There are countless opportunities available to propel your development forward: seek out thosethat suit you, and we will back you all the way. In summary, we believe the following make thisa great placeto work:- Build momentum in your career: Make your role and your career what you want it to be.- Stay true to who you are: Play to your strengths and bring your individuality.- Aim for nothing less than leading edge: We thrive on the knowledge that the Digital work we do has impact.Capgemini is proud to be aunder the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Please opt in during the application process. CSR: We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Declare they have a disability, and Meet the minimum essential criteria for the role.Experience levelExperienced ProfessionalsLocationManchester, Glasgow, London
School Bursar - Permanent Positions - April & September 2026 Primary & Secondary Westminster Are you an experienced School Bursar ready to take the next step in your career, or a finance and operations professional looking for a long-term leadership role within education? Aspire People are recruiting for permanent School Bursar positions across Westminster, with start dates available in April and September 2026, across both primary and secondary schools. We are seeking strategic, highly organised, and commercially aware professionals to lead the financial and operational management of schools, working closely with Headteachers and Senior Leadership Teams to ensure effective use of resources and long-term sustainability. Previous experience in a school bursar or school business management role is highly desirable. However, applications are also welcomed from candidates with strong financial and operational leadership experience in a comparable sector who are keen to transition into education. Experience with school finance systems and MIS platforms such as SIMS, Arbor, or Bromcom would be advantageous. These are pivotal, long-term leadership roles for proactive bursars who can balance strategic planning with hands-on operational management. School Bursar - Key Responsibilities Lead on financial planning, budgeting, forecasting, and monitoring expenditure Oversee payroll, procurement, and financial reporting Manage HR processes, including contracts, recruitment coordination, and staffing support Oversee premises, estates, and health & safety compliance Work closely with the Headteacher and SLT to support strategic and financial decision-making Ensure all resources are used effectively to support positive outcomes for pupils School Bursar - Why Register with Aspire People? Access to exclusive permanent bursar opportunities within schools Expert guidance from specialist education consultants Full support throughout the application, interview, and onboarding process Honest career advice and long-term career development support A trusted education recruitment agency with a strong reputation across the sector School Bursar - Apply Now If you are ready to secure a permanent School Bursar position within a supportive school environment, we would love to hear from you. Register with Natalie at Aspire People today to discuss current opportunities and take the next step in your education career. Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Jan 28, 2026
Full time
School Bursar - Permanent Positions - April & September 2026 Primary & Secondary Westminster Are you an experienced School Bursar ready to take the next step in your career, or a finance and operations professional looking for a long-term leadership role within education? Aspire People are recruiting for permanent School Bursar positions across Westminster, with start dates available in April and September 2026, across both primary and secondary schools. We are seeking strategic, highly organised, and commercially aware professionals to lead the financial and operational management of schools, working closely with Headteachers and Senior Leadership Teams to ensure effective use of resources and long-term sustainability. Previous experience in a school bursar or school business management role is highly desirable. However, applications are also welcomed from candidates with strong financial and operational leadership experience in a comparable sector who are keen to transition into education. Experience with school finance systems and MIS platforms such as SIMS, Arbor, or Bromcom would be advantageous. These are pivotal, long-term leadership roles for proactive bursars who can balance strategic planning with hands-on operational management. School Bursar - Key Responsibilities Lead on financial planning, budgeting, forecasting, and monitoring expenditure Oversee payroll, procurement, and financial reporting Manage HR processes, including contracts, recruitment coordination, and staffing support Oversee premises, estates, and health & safety compliance Work closely with the Headteacher and SLT to support strategic and financial decision-making Ensure all resources are used effectively to support positive outcomes for pupils School Bursar - Why Register with Aspire People? Access to exclusive permanent bursar opportunities within schools Expert guidance from specialist education consultants Full support throughout the application, interview, and onboarding process Honest career advice and long-term career development support A trusted education recruitment agency with a strong reputation across the sector School Bursar - Apply Now If you are ready to secure a permanent School Bursar position within a supportive school environment, we would love to hear from you. Register with Natalie at Aspire People today to discuss current opportunities and take the next step in your education career. Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Salary: £30,000 - £33,000 per year Location: Bournemouth (with travel to Torquay during onboarding) Employment Type: Full Time, Permanent Role Overview This is a newly created role designed to support the firm's continued growth and to lead the transition to Employment Hero as the primary payroll system across the business. Reporting directly to the Financial Controller, the Payroll Supervisor will oversee a varied portfolio of payrolls, manage end-to-end processing, and play a crucial role in embedding new payroll technology, improving processes, and supporting a smooth transformation across payroll and finance teams. The successful candidate will be required to travel regularly to the Torquay office for the first few months to support onboarding, implementation, and training as part of the Employment Hero rollout. Key Responsibilities Payroll Processing & Reviewing Oversee end-to-end payroll for a portfolio of weekly, fortnightly and monthly payrolls using Employment Hero outsourced services. Review and authorise payroll calculations, including PAYE, NIC, pensions, auto-enrolment, statutory payments (SSP, SMP, SPP), bonuses, and deductions. Ensure all payrolls are completed accurately, efficiently, and in line with UK legislation. Maintain accurate employee records regarding onboarding, leavers, pay changes, leave balances, and working patterns. Produce payroll journals, reports, P60s, P45s, P11Ds, and other required year-end documentation. Act as the system lead for Employment Hero, embedding it across payroll and finance teams. Support the setup, configuration, and optimisation of Employment Hero workflows. Lead the transfer and validation of payroll data during implementation. Provide training, guidance, and troubleshooting support to system users. Contribute to broader transformation projects that enhance payroll, finance, and HR processes (e.g., data accuracy, process automation, reporting improvements). Client & Stakeholder Management Serve as a primary point of contact for payroll-related queries, ensuring swift, professional responses. Work closely with internal colleagues including HR, Finance, accountants, bookkeepers, and senior leadership. Support onboarding and transition activities for new clients or new internal groups. Maintain excellent client service standards aligned with the firm's relationship-driven culture. Compliance & Reporting Ensure full compliance with HMRC requirements, RTI submissions, tax code changes, and statutory deadlines. Safeguard confidential information and ensure GDPR compliance. Produce accurate management information and payroll summaries as required.
Jan 28, 2026
Full time
Salary: £30,000 - £33,000 per year Location: Bournemouth (with travel to Torquay during onboarding) Employment Type: Full Time, Permanent Role Overview This is a newly created role designed to support the firm's continued growth and to lead the transition to Employment Hero as the primary payroll system across the business. Reporting directly to the Financial Controller, the Payroll Supervisor will oversee a varied portfolio of payrolls, manage end-to-end processing, and play a crucial role in embedding new payroll technology, improving processes, and supporting a smooth transformation across payroll and finance teams. The successful candidate will be required to travel regularly to the Torquay office for the first few months to support onboarding, implementation, and training as part of the Employment Hero rollout. Key Responsibilities Payroll Processing & Reviewing Oversee end-to-end payroll for a portfolio of weekly, fortnightly and monthly payrolls using Employment Hero outsourced services. Review and authorise payroll calculations, including PAYE, NIC, pensions, auto-enrolment, statutory payments (SSP, SMP, SPP), bonuses, and deductions. Ensure all payrolls are completed accurately, efficiently, and in line with UK legislation. Maintain accurate employee records regarding onboarding, leavers, pay changes, leave balances, and working patterns. Produce payroll journals, reports, P60s, P45s, P11Ds, and other required year-end documentation. Act as the system lead for Employment Hero, embedding it across payroll and finance teams. Support the setup, configuration, and optimisation of Employment Hero workflows. Lead the transfer and validation of payroll data during implementation. Provide training, guidance, and troubleshooting support to system users. Contribute to broader transformation projects that enhance payroll, finance, and HR processes (e.g., data accuracy, process automation, reporting improvements). Client & Stakeholder Management Serve as a primary point of contact for payroll-related queries, ensuring swift, professional responses. Work closely with internal colleagues including HR, Finance, accountants, bookkeepers, and senior leadership. Support onboarding and transition activities for new clients or new internal groups. Maintain excellent client service standards aligned with the firm's relationship-driven culture. Compliance & Reporting Ensure full compliance with HMRC requirements, RTI submissions, tax code changes, and statutory deadlines. Safeguard confidential information and ensure GDPR compliance. Produce accurate management information and payroll summaries as required.
This role is based in London and requires at least 2-day presence on-site weekly. The HSE Manager will work with a variety of stakeholders at all levels in our London operations and construction teams to develop and implement, maintain and improve the health, safety and environmental management. Key Accountabilities Implement and maintain frameworks to support and enhance the HSE management within the organisation Ensure compliance with relevant HSE legislation in the UK, maintain and audit against the legal database Ensure Colt DCS minimum standards are maintained and audit against internal standards Work closely with the Head of HSE and other team members to develop, maintain and improve DCS operational and construction standards Drive consistency, sustainability and effectiveness in the management of HSE functions and processes that are revised and improved based on leading performance monitoring, audits and external evaluations Support the interface between construction and operations to ensure that HSE is correctly transitioned from a project's construction phase to a live facility Assist the HSE Director and Head of HSE for UK and Europe to develop, prepare and plan for ISO 45001 Certification Assist the HSE Director and Head of HSE for UK and Europe to maintain ISO 14001 and expand to new sites Liaise with the certification body and internal stakeholders to arrange external audits Develop and maintain HSE management system documents to support the planning and implementation process Support customer requests and attend meetings and customer audits; maintain good working relationships with customer (HSE) personnel Play an integral role in the team and provide support and statistics to colleagues to help identify trends and implement improvement plans Develop a positive team culture through achievement of results, teamwork, development, accountability, competency and professionalism Support the creation and delivery of internal training programmes and subject specific initiatives aligned to the development and roll out of management system elements and statutory requirements Administration of database systems including HSE communication sites and preparation of documents for issue Conduct workplace inspections, produce inspection reports, and develop action plans as and when required. Ensure any actions arising from audits, risk assessments or inspections are closed out Maintain accident and incident records and undertake investigations as required Assist with organisation and administration of HSE campaigns To perform additional duties within the scope of the position as requested by the Head of HSE for UK and Europe Skills & Experience 10+ years' experience in a similar HSE role ideally within data centre (or similar) construction projects or large-scale engineering environments Experience of working in both construction and operational environments Excellent communication and presentation skills both written and verbal Good knowledge of HSE legislation (including CDM 2015) Experience at developing and implementing management systems in line with ISO 45001 and 14001 Ability to write technical documentation to a high standard Incident Investigation Experience Audit against international standards and global company standards Proven track record of working with diverse multi-country teams Ability to adapt and guide teams through dynamically changing environments Willing to travel to London sites Exceptional attention to detail with a passion for quality and accuracy Excellent computer literacy with specific proficiency in MS Excel, Word and PowerPoint Additional European language an advantage Chartered Membership of IOSH an advantage Fluent in the English language Qualifications Relevant BSc or MSc (Occupational Health, Safety and Environment), NEBOSH Diploma (or equivalent)
Jan 28, 2026
Full time
This role is based in London and requires at least 2-day presence on-site weekly. The HSE Manager will work with a variety of stakeholders at all levels in our London operations and construction teams to develop and implement, maintain and improve the health, safety and environmental management. Key Accountabilities Implement and maintain frameworks to support and enhance the HSE management within the organisation Ensure compliance with relevant HSE legislation in the UK, maintain and audit against the legal database Ensure Colt DCS minimum standards are maintained and audit against internal standards Work closely with the Head of HSE and other team members to develop, maintain and improve DCS operational and construction standards Drive consistency, sustainability and effectiveness in the management of HSE functions and processes that are revised and improved based on leading performance monitoring, audits and external evaluations Support the interface between construction and operations to ensure that HSE is correctly transitioned from a project's construction phase to a live facility Assist the HSE Director and Head of HSE for UK and Europe to develop, prepare and plan for ISO 45001 Certification Assist the HSE Director and Head of HSE for UK and Europe to maintain ISO 14001 and expand to new sites Liaise with the certification body and internal stakeholders to arrange external audits Develop and maintain HSE management system documents to support the planning and implementation process Support customer requests and attend meetings and customer audits; maintain good working relationships with customer (HSE) personnel Play an integral role in the team and provide support and statistics to colleagues to help identify trends and implement improvement plans Develop a positive team culture through achievement of results, teamwork, development, accountability, competency and professionalism Support the creation and delivery of internal training programmes and subject specific initiatives aligned to the development and roll out of management system elements and statutory requirements Administration of database systems including HSE communication sites and preparation of documents for issue Conduct workplace inspections, produce inspection reports, and develop action plans as and when required. Ensure any actions arising from audits, risk assessments or inspections are closed out Maintain accident and incident records and undertake investigations as required Assist with organisation and administration of HSE campaigns To perform additional duties within the scope of the position as requested by the Head of HSE for UK and Europe Skills & Experience 10+ years' experience in a similar HSE role ideally within data centre (or similar) construction projects or large-scale engineering environments Experience of working in both construction and operational environments Excellent communication and presentation skills both written and verbal Good knowledge of HSE legislation (including CDM 2015) Experience at developing and implementing management systems in line with ISO 45001 and 14001 Ability to write technical documentation to a high standard Incident Investigation Experience Audit against international standards and global company standards Proven track record of working with diverse multi-country teams Ability to adapt and guide teams through dynamically changing environments Willing to travel to London sites Exceptional attention to detail with a passion for quality and accuracy Excellent computer literacy with specific proficiency in MS Excel, Word and PowerPoint Additional European language an advantage Chartered Membership of IOSH an advantage Fluent in the English language Qualifications Relevant BSc or MSc (Occupational Health, Safety and Environment), NEBOSH Diploma (or equivalent)
