About LILT AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of customers utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers' interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our customers to achieve their global communication goals. Where You'll Work This position is based out of our London, UK office and will be expected to work in the office in a hybrid capacity. This position can be based in New York City, San Francisco, Boston, Washington D.C., or Indianapolis. In Indianapolis, you will be expected to work in the office in a hybrid capacity. In all other locations, you will start as fully remote and then transition to hybrid once offices are opened in those locations. Authorization to work in the US/UK is a precondition of employment. What You'll Do LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers' technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates, and ensuring an environment for revenue expansion. In addition, the CSM must align multiple internal functions and work across levels within our enterprise customers to maximize the value that LILT delivers. Accelerate customer platform adoption during the onboarding phase by: Driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas Ensuring proper internal alignment and customer communication to keep all deliverables on track and compliant with industry standards Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations Ensure customer retention by: Working with the customer to understand, measure, and consistently deliver high ROI Driving high utilization of the customer's LILT subscription Driving the customer's business transformation and operational excellence Being the customer's trusted advisor and advocate within LILT Collaborating and communicating across various LILT teams to ensure problems are solved, meet, and exceed success metrics Grow product use within our customer base by: Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to-end customer experience and ensuring their success with our platform and services Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth Proactively identify and pursue opportunities for upselling and cross-selling additional services or features Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew contracts, and maximize revenue potential Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials Skills and Experience: REQUIRED: experience in the translation and localization/language services industry 5+ years of experience in customer success, account management, or related roles, preferably in the SaaS or language services industry Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million Minimum Bachelor's degree Willingness to travel and meet customers up to 15% of the time A true passion for customers and Customer Success, with the ability to build strong relationships Truly enjoys a dynamic startup environment where every day is different, and each challenge is different Can juggle multiple, very different tasks - delivering QBRs to the executive team of an advanced customer today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each customer may have very different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success. An eye for building processes and systems that can scale LILT's customer engagement model Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels Empathy and a customer-centric mindset, with a genuine desire to understand and meet the needs of customers Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs Experience in conducting QBRs, delivering presentations, and leading customer meetings Benefits: United Kingdom Compensation: At market salary with opportunity to earn on-target earnings (OTE), meaningful equity, pension scheme contribution, and time off plus company holidays Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle United States Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability Paid parental leave is provided after 6 months. Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company. The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations . click apply for full job details
Feb 05, 2026
Full time
About LILT AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of customers utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers' interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our customers to achieve their global communication goals. Where You'll Work This position is based out of our London, UK office and will be expected to work in the office in a hybrid capacity. This position can be based in New York City, San Francisco, Boston, Washington D.C., or Indianapolis. In Indianapolis, you will be expected to work in the office in a hybrid capacity. In all other locations, you will start as fully remote and then transition to hybrid once offices are opened in those locations. Authorization to work in the US/UK is a precondition of employment. What You'll Do LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers' technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates, and ensuring an environment for revenue expansion. In addition, the CSM must align multiple internal functions and work across levels within our enterprise customers to maximize the value that LILT delivers. Accelerate customer platform adoption during the onboarding phase by: Driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas Ensuring proper internal alignment and customer communication to keep all deliverables on track and compliant with industry standards Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations Ensure customer retention by: Working with the customer to understand, measure, and consistently deliver high ROI Driving high utilization of the customer's LILT subscription Driving the customer's business transformation and operational excellence Being the customer's trusted advisor and advocate within LILT Collaborating and communicating across various LILT teams to ensure problems are solved, meet, and exceed success metrics Grow product use within our customer base by: Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to-end customer experience and ensuring their success with our platform and services Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth Proactively identify and pursue opportunities for upselling and cross-selling additional services or features Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew contracts, and maximize revenue potential Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials Skills and Experience: REQUIRED: experience in the translation and localization/language services industry 5+ years of experience in customer success, account management, or related roles, preferably in the SaaS or language services industry Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million Minimum Bachelor's degree Willingness to travel and meet customers up to 15% of the time A true passion for customers and Customer Success, with the ability to build strong relationships Truly enjoys a dynamic startup environment where every day is different, and each challenge is different Can juggle multiple, very different tasks - delivering QBRs to the executive team of an advanced customer today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each customer may have very different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success. An eye for building processes and systems that can scale LILT's customer engagement model Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels Empathy and a customer-centric mindset, with a genuine desire to understand and meet the needs of customers Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs Experience in conducting QBRs, delivering presentations, and leading customer meetings Benefits: United Kingdom Compensation: At market salary with opportunity to earn on-target earnings (OTE), meaningful equity, pension scheme contribution, and time off plus company holidays Health care: Employees receive coverage of medical, dental, and vision insurance. LILT pays for basic life assurance Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle United States Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability Paid parental leave is provided after 6 months. Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company. The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations . click apply for full job details
Our client is currently looking for a committed, confident, driven and enthusiastic Nursery Manager to lead their professional and friendly Nursery Team to ensure the highest possible outcomes for children in their care. A rewarding role awaits with a good remuneration package, including free lunches, childcare discounts and team-building events. Nursery Manager London, SE17 3RJ Full time, permanent £42,000-£48,000 p.a. depending on experience Please Note: Applicants must be authorised to work in the UK Our client is an independent non-profit community nursery in the heart of Kennington, set up by parents 42 years ago. The vision and the setup is inspiring - to create affordable high-quality childcare and education - and their setup enables them to re-invest any profit to help them achieve their purpose. As an independent nursery, the Manager is supported by the Management Team made up of dedicated parents with a wealth of experience and skills. The Nursery is a warm and friendly setting that provides a positive, safe, happy, and nurturing approach to childcare and education. The children in their care are regularly introduced to new fun and interactive experiences that encourage them to develop a sense of curiosity and wonder about the world. Children are supported to learn through what interests them, and there is a developing focus on learning beyond the nursery walls. Their ethos is to demonstrate a play-based approach to learning through positive experiences. In 2024, the nursery received a 'Good' OFSTED rating and recent parental surveys also show parents are happy with the provision. Staff Benefits: 3% pension scheme Time off in lieu 25 days paid annual leave rising to 30 days with length of service 30% childcare discount for your own child Staff Christmas event complimentary of the company Free lunches made on site Job Duties Summary: Lead and manage staff, providing guidance, mentoring, and training Ensure full nursery management coverage, including opening and closing Collaborate with the management committee to set nursery policies Act as designated safeguarding lead, ensuring child protection Support children with SEND, liaise with external agencies, and maintain inclusive practices Oversee enrolment, transitions, and additional hours for new children Maintain GDPR-compliant child records and adhere to Health and Safety policies Work closely with parents, conduct staff supervisions, and facilitate effective communication Organise recruitment, training, and staff development initiatives Chair and participate in team meetings, demonstrating effective leadership Engage in regular listening exercises to ensure all staff feel valued and heard The successful candidate will: Hold a Level 3 qualification or above in childcare (or equivalent) Hold 3 years post-qualifying experience in a leadership role in a Nursery setting Have strong numeracy skills Have experience of managing budgets and invoicing/billing Have strong knowledge of the EYFS, safeguarding, child protection and Prevent Duty Work 37.5 hours a week Work shift patterns between the hours of 8am-6pm How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. If your CV is shortlisted, someone from Flat Fee Recruiter will be in touch by phone on behalf of the client to discuss your experience and the role in more detail. You must be authorised to work in the UK. No agencies please. Close date: 16 January 2026 First-round Interviews: w/c 26 January 2026 Other suitable skills and experience include: Education, Nursery, Nursery Manager, Early Years, Childcare, Early Years Manager, Childcare Centre Supervisor, Preschool Program Director, Daycare Centre Manager, Childcare Facility Director, Early Childhood Education Manager, Nursery School Supervisor, Preschool Manager, Childcare Program Coordinator, Educational Childcare Manager.
Feb 05, 2026
Full time
Our client is currently looking for a committed, confident, driven and enthusiastic Nursery Manager to lead their professional and friendly Nursery Team to ensure the highest possible outcomes for children in their care. A rewarding role awaits with a good remuneration package, including free lunches, childcare discounts and team-building events. Nursery Manager London, SE17 3RJ Full time, permanent £42,000-£48,000 p.a. depending on experience Please Note: Applicants must be authorised to work in the UK Our client is an independent non-profit community nursery in the heart of Kennington, set up by parents 42 years ago. The vision and the setup is inspiring - to create affordable high-quality childcare and education - and their setup enables them to re-invest any profit to help them achieve their purpose. As an independent nursery, the Manager is supported by the Management Team made up of dedicated parents with a wealth of experience and skills. The Nursery is a warm and friendly setting that provides a positive, safe, happy, and nurturing approach to childcare and education. The children in their care are regularly introduced to new fun and interactive experiences that encourage them to develop a sense of curiosity and wonder about the world. Children are supported to learn through what interests them, and there is a developing focus on learning beyond the nursery walls. Their ethos is to demonstrate a play-based approach to learning through positive experiences. In 2024, the nursery received a 'Good' OFSTED rating and recent parental surveys also show parents are happy with the provision. Staff Benefits: 3% pension scheme Time off in lieu 25 days paid annual leave rising to 30 days with length of service 30% childcare discount for your own child Staff Christmas event complimentary of the company Free lunches made on site Job Duties Summary: Lead and manage staff, providing guidance, mentoring, and training Ensure full nursery management coverage, including opening and closing Collaborate with the management committee to set nursery policies Act as designated safeguarding lead, ensuring child protection Support children with SEND, liaise with external agencies, and maintain inclusive practices Oversee enrolment, transitions, and additional hours for new children Maintain GDPR-compliant child records and adhere to Health and Safety policies Work closely with parents, conduct staff supervisions, and facilitate effective communication Organise recruitment, training, and staff development initiatives Chair and participate in team meetings, demonstrating effective leadership Engage in regular listening exercises to ensure all staff feel valued and heard The successful candidate will: Hold a Level 3 qualification or above in childcare (or equivalent) Hold 3 years post-qualifying experience in a leadership role in a Nursery setting Have strong numeracy skills Have experience of managing budgets and invoicing/billing Have strong knowledge of the EYFS, safeguarding, child protection and Prevent Duty Work 37.5 hours a week Work shift patterns between the hours of 8am-6pm How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. If your CV is shortlisted, someone from Flat Fee Recruiter will be in touch by phone on behalf of the client to discuss your experience and the role in more detail. You must be authorised to work in the UK. No agencies please. Close date: 16 January 2026 First-round Interviews: w/c 26 January 2026 Other suitable skills and experience include: Education, Nursery, Nursery Manager, Early Years, Childcare, Early Years Manager, Childcare Centre Supervisor, Preschool Program Director, Daycare Centre Manager, Childcare Facility Director, Early Childhood Education Manager, Nursery School Supervisor, Preschool Manager, Childcare Program Coordinator, Educational Childcare Manager.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Feb 05, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
As Head of Engineering you will report to the Global Head, Digital and Engineering. This is a fantastic opportunity to play a key role in a fast-paced, friendly working environment. You will have get the opportunity to be involved in varied and challenging work, you will be working in an open and supportive environment, to deliver outstanding results. nxzen's people are our success, and we work as one team. No day is every the same and you will have the opportunity to work with a fantastic team of highly technical award-winning individuals who deliver nxzen's award winning digital and technical service offerings to gas, power network and water utility companies. The Role This is a fantastic opportunity for someone who thrives working independently, takes ownership of Utilities Engineering Services unit. The Head of Engineering (Electricity) will lead technical strategy, engineering design, and project execution for large-scale energy initiatives in Power Generation, Transmission, Distribution, and Renewable sectors across Europe. The position involves direct management of a team and oversight of Project Design Delivery, Implementation, Presales, and Business Development activities. This role requires strong expertise in the European power sector, including grid regulations, electricity markets, renewable integration, and energy transition technologies. The ideal candidate has deep technical experience, leadership capabilities, and the ability to advise clients on complex engineering and regulatory challenges. Key Responsibilities Define and lead the engineering vision for electricity projects across generation, transmission, distribution, Renewables and Grid modernization. Lead the Engineering Services portfolio for planning, designing, and implementing power systems, including HV/EHV substations, transmission lines, cables, and renewable power plants with storage. Evaluate new technologies such as smart grids, HVDC systems, energy storage, hydrogen integration, and digitalization solutions Provide expert consultancy on EU energy regulations, market frameworks, cross-border power flows, and decarbonisation pathways. Ensure internal alignment within UK & Global Team on project/bid proposal plans/proposal, and cost structures. Strategically address client needs, enhancing customer experience and satisfaction. Proactively engage with perspective Utility Client for supporting the needs of technical solutions through effective networking with key stakeholders. Oversee full project life cycle: feasibility studies, conceptual design, detailed engineering, procurement, commissioning support and operational support. Manage multi-disciplinary engineering teams across multiple European regions in large scale project implementation. Ensure all projects comply with UK / EU standards and national grid codes. Conduct risk assessments, techno-economic analyses, and due diligence for investments. Present detailed project plans to clients, securing buy-in and ensuring stakeholder alignment from both client and company sides. Ensure timely delivery of all project commitments in accordance with contractual agreements. Monitor project performance, anticipate potential challenges, and implement mitigation strategies. Establish engineering best practices, quality control, and technical standards. Skills &Experience The ideal candidate will have over 20+ years of experience delivering impactful engagement for multiple clients. You should have expertise in Technical Design Management, Strategic Design Development & Execution and managing multiple stakeholders particularly in UK and Europe in Generation, Transmission, Distribution or Renewable sector. Let's solve your operational challenges together Whether you're upgrading your SCADA systems, accelerating decarbonisation, or strengthening your asset performance, nxzen helps you build infrastructure that's resilient by design.
Feb 05, 2026
Full time
As Head of Engineering you will report to the Global Head, Digital and Engineering. This is a fantastic opportunity to play a key role in a fast-paced, friendly working environment. You will have get the opportunity to be involved in varied and challenging work, you will be working in an open and supportive environment, to deliver outstanding results. nxzen's people are our success, and we work as one team. No day is every the same and you will have the opportunity to work with a fantastic team of highly technical award-winning individuals who deliver nxzen's award winning digital and technical service offerings to gas, power network and water utility companies. The Role This is a fantastic opportunity for someone who thrives working independently, takes ownership of Utilities Engineering Services unit. The Head of Engineering (Electricity) will lead technical strategy, engineering design, and project execution for large-scale energy initiatives in Power Generation, Transmission, Distribution, and Renewable sectors across Europe. The position involves direct management of a team and oversight of Project Design Delivery, Implementation, Presales, and Business Development activities. This role requires strong expertise in the European power sector, including grid regulations, electricity markets, renewable integration, and energy transition technologies. The ideal candidate has deep technical experience, leadership capabilities, and the ability to advise clients on complex engineering and regulatory challenges. Key Responsibilities Define and lead the engineering vision for electricity projects across generation, transmission, distribution, Renewables and Grid modernization. Lead the Engineering Services portfolio for planning, designing, and implementing power systems, including HV/EHV substations, transmission lines, cables, and renewable power plants with storage. Evaluate new technologies such as smart grids, HVDC systems, energy storage, hydrogen integration, and digitalization solutions Provide expert consultancy on EU energy regulations, market frameworks, cross-border power flows, and decarbonisation pathways. Ensure internal alignment within UK & Global Team on project/bid proposal plans/proposal, and cost structures. Strategically address client needs, enhancing customer experience and satisfaction. Proactively engage with perspective Utility Client for supporting the needs of technical solutions through effective networking with key stakeholders. Oversee full project life cycle: feasibility studies, conceptual design, detailed engineering, procurement, commissioning support and operational support. Manage multi-disciplinary engineering teams across multiple European regions in large scale project implementation. Ensure all projects comply with UK / EU standards and national grid codes. Conduct risk assessments, techno-economic analyses, and due diligence for investments. Present detailed project plans to clients, securing buy-in and ensuring stakeholder alignment from both client and company sides. Ensure timely delivery of all project commitments in accordance with contractual agreements. Monitor project performance, anticipate potential challenges, and implement mitigation strategies. Establish engineering best practices, quality control, and technical standards. Skills &Experience The ideal candidate will have over 20+ years of experience delivering impactful engagement for multiple clients. You should have expertise in Technical Design Management, Strategic Design Development & Execution and managing multiple stakeholders particularly in UK and Europe in Generation, Transmission, Distribution or Renewable sector. Let's solve your operational challenges together Whether you're upgrading your SCADA systems, accelerating decarbonisation, or strengthening your asset performance, nxzen helps you build infrastructure that's resilient by design.
Marshall Aerospace and Defence Group
Cambridge, Cambridgeshire
.Head of Global Strategic Procurement page is loaded Head of Global Strategic Procurementlocations: Cambridge, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR105166 Why join Marshall Land Systems in this role: The Head of Global Strategic Procurement will lead the development and execution of procurement strategy across all regions, ensuring alignment with our business objectives. This role is responsible for driving, material/service cost optimisation, supplier innovation, supply/supplier risk management, managing the transition to outsourcing, and implementing robust Supplier Relationship Management (SRM) practices. The position requires strong leadership to harmonise procurement processes, governance, and supplier engagement across multiple geographies. Responsibilities in this role: Global Strategic Leadership: Develop and implement a global strategic procurement strategy aligned with our business objectives. Drive transformation initiatives to enhance procurement efficiency and effectiveness across all supply markets and geographies . Ensure global governance and compliance standards are consistently applied. Global Supplier Relationship Management (SRM): Design and implement a formal SRM framework for global strategic suppliers. Segment suppliers based on global strategic importance and develop tailored engagement plans. Conduct regular global supplier performance reviews and joint business planning sessions. Foster collaborative innovation initiatives with key suppliers to support to growth strategy. Cost Optimisation & Value Delivery: Identify opportunities for cost savings and process improvements across global spend categories. Supply and Supplier Risk Management & Compliance: Ensure procurement activities comply with international legal, regulatory, and ethical standards. Develop global supply and supplier risk mitigation strategies for supply chain disruptions and geopolitical challenges. Transition to Outsourcing: Lead global outsourcing strategies for selected procurement categories. Manage supplier onboarding, contractual frameworks, and service-level agreements (SLAs) across regions. Oversee global change management initiatives to align internal stakeholders with new operating models. Team Leadership & Development: Build and lead a high-performing global procurement team, fostering a culture of collaboration and continuous improvement. Ensure professional development opportunities for all team members is discussed annually. Data-Driven Decision Making: Working with the group data team inform sourcing strategies and report supplier performance management, plus the associated interventions and recovery actions as required. Drive digital transformation in procurement through e-auctions and other e-tools Global Stakeholder Engagement: Collaborate with senior leadership and regional teams and act as a trusted advisor on global strategic sourcing and supply chain matters. Apply if you have most of the following: Global procurement leadership in a complex, multi-region, matrixed organisation Proven ability to set and execute a global procurement strategy aligned to business transformation goals Strong experience with strategic supplier management (SRM), including supplier segmentation, performance reviews, and joint business planning Track record of delivering cost optimisation and value beyond savings across major spend categories Experience managing supplier and supply chain risk, including geopolitical and disruption scenarios Led outsourcing initiatives, including supplier selection, contracts, SLAs, and operating model change Strong use of data, analytics, and digital procurement tools to drive sourcing and supplier decisions Experience influencing senior leaders and regional teams in a matrix environment Led and developed global, high-performing teams Education: Professional procurement qualifications strongly preferred (e.g. CIPS, ISM, or equivalent) Ongoing professional development in procurement, supply chain, and leadership Training or certification in strategic sourcing, contract management, or supplier risk management is an advantage Exposure to digital procurement, analytics, or transformation programmes through formal learning is beneficial Additional local needs Office based no less than 3 days per week (Cambridge) Ability to travel 20% of your time, locally, nationally and globally The benefits we will offer you include: 27 days holiday increasing with service up to 30 days (option to buy /sell) Pension contributions up to 9% Private medical insurance for you and your partner Company car allowance Extensive flexible benefit program including Cycle to Work Life assurance at 4x basic salary Enhanced parental leave and pay Paid volunteering leave Access to industry leading wellbeing resources and toolsMarshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands. Marshall Group is an Equal Opportunity Employer Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click .
Feb 05, 2026
Full time
.Head of Global Strategic Procurement page is loaded Head of Global Strategic Procurementlocations: Cambridge, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR105166 Why join Marshall Land Systems in this role: The Head of Global Strategic Procurement will lead the development and execution of procurement strategy across all regions, ensuring alignment with our business objectives. This role is responsible for driving, material/service cost optimisation, supplier innovation, supply/supplier risk management, managing the transition to outsourcing, and implementing robust Supplier Relationship Management (SRM) practices. The position requires strong leadership to harmonise procurement processes, governance, and supplier engagement across multiple geographies. Responsibilities in this role: Global Strategic Leadership: Develop and implement a global strategic procurement strategy aligned with our business objectives. Drive transformation initiatives to enhance procurement efficiency and effectiveness across all supply markets and geographies . Ensure global governance and compliance standards are consistently applied. Global Supplier Relationship Management (SRM): Design and implement a formal SRM framework for global strategic suppliers. Segment suppliers based on global strategic importance and develop tailored engagement plans. Conduct regular global supplier performance reviews and joint business planning sessions. Foster collaborative innovation initiatives with key suppliers to support to growth strategy. Cost Optimisation & Value Delivery: Identify opportunities for cost savings and process improvements across global spend categories. Supply and Supplier Risk Management & Compliance: Ensure procurement activities comply with international legal, regulatory, and ethical standards. Develop global supply and supplier risk mitigation strategies for supply chain disruptions and geopolitical challenges. Transition to Outsourcing: Lead global outsourcing strategies for selected procurement categories. Manage supplier onboarding, contractual frameworks, and service-level agreements (SLAs) across regions. Oversee global change management initiatives to align internal stakeholders with new operating models. Team Leadership & Development: Build and lead a high-performing global procurement team, fostering a culture of collaboration and continuous improvement. Ensure professional development opportunities for all team members is discussed annually. Data-Driven Decision Making: Working with the group data team inform sourcing strategies and report supplier performance management, plus the associated interventions and recovery actions as required. Drive digital transformation in procurement through e-auctions and other e-tools Global Stakeholder Engagement: Collaborate with senior leadership and regional teams and act as a trusted advisor on global strategic sourcing and supply chain matters. Apply if you have most of the following: Global procurement leadership in a complex, multi-region, matrixed organisation Proven ability to set and execute a global procurement strategy aligned to business transformation goals Strong experience with strategic supplier management (SRM), including supplier segmentation, performance reviews, and joint business planning Track record of delivering cost optimisation and value beyond savings across major spend categories Experience managing supplier and supply chain risk, including geopolitical and disruption scenarios Led outsourcing initiatives, including supplier selection, contracts, SLAs, and operating model change Strong use of data, analytics, and digital procurement tools to drive sourcing and supplier decisions Experience influencing senior leaders and regional teams in a matrix environment Led and developed global, high-performing teams Education: Professional procurement qualifications strongly preferred (e.g. CIPS, ISM, or equivalent) Ongoing professional development in procurement, supply chain, and leadership Training or certification in strategic sourcing, contract management, or supplier risk management is an advantage Exposure to digital procurement, analytics, or transformation programmes through formal learning is beneficial Additional local needs Office based no less than 3 days per week (Cambridge) Ability to travel 20% of your time, locally, nationally and globally The benefits we will offer you include: 27 days holiday increasing with service up to 30 days (option to buy /sell) Pension contributions up to 9% Private medical insurance for you and your partner Company car allowance Extensive flexible benefit program including Cycle to Work Life assurance at 4x basic salary Enhanced parental leave and pay Paid volunteering leave Access to industry leading wellbeing resources and toolsMarshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities the UK, Canada, and the Netherlands. Marshall Group is an Equal Opportunity Employer Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click .
Rose & Young Recruitment Ltd
Whetstone, Leicestershire
Cost Engineer, Whetstone £40,000 - £50,000 per annum (Depending on Experience) Reporting to the Manufacturing Engineering Manager Job Description Determine technical compliance and provide cost estimates for the project, product & service. Researching prices of the various components, acquiring relevant quotes from vendors & contractors in addition to calculating Internal processing costs. Supporting the Commercial & Engineering teams with proposals, understanding the customers specifications and calculating the final budget for the project, product or service. Responsibilities Obtain & understand customers' requirements, removing all ambiguity via written or verbal communications. Read/analyse and understand customer technical drawings and specification documents. Lead complex quote processes with Commercial & Engineering teams, along with Purchasing & Suppliers. Build and present technical and cost proposals to the Commercial team (and customers where necessary) in a clear & concise manner. Upon order receipt, communicate the planned route to the Engineering & Manufacturing departments to allow for smooth transition for order execution. Keep informed of Supplier capabilities, pricing & performance Complete and deliver accurate estimates in a timely and effective manner Provide Engineering support to the Commercial team, able to complete simple cost and technical estimates Ability to identify competitors strengths & weaknesses Attending Trade Shows Comply with Health & Safety Ability to understand Key Customers products and services. Ability to respond to customers and co-workers in a timely and professional manner Skills required Engineering degree in a STEM subject (preferred Photonics or Mechanical Engineering Competent in Project Management Ability to lead all cost and technical estimates Proficient knowledge of fabrication and coating technical capabilities Self-driven / ability to take on new responsibilities Advanced MS Office, ERP/MRP Preference given to those with CAD or Solidworks Ability to have a vision and strategy to motivate others. Lead and motivate. Able to travel internationally to visit customers and suppliers Excellent spoken and written English
Feb 05, 2026
Full time
Cost Engineer, Whetstone £40,000 - £50,000 per annum (Depending on Experience) Reporting to the Manufacturing Engineering Manager Job Description Determine technical compliance and provide cost estimates for the project, product & service. Researching prices of the various components, acquiring relevant quotes from vendors & contractors in addition to calculating Internal processing costs. Supporting the Commercial & Engineering teams with proposals, understanding the customers specifications and calculating the final budget for the project, product or service. Responsibilities Obtain & understand customers' requirements, removing all ambiguity via written or verbal communications. Read/analyse and understand customer technical drawings and specification documents. Lead complex quote processes with Commercial & Engineering teams, along with Purchasing & Suppliers. Build and present technical and cost proposals to the Commercial team (and customers where necessary) in a clear & concise manner. Upon order receipt, communicate the planned route to the Engineering & Manufacturing departments to allow for smooth transition for order execution. Keep informed of Supplier capabilities, pricing & performance Complete and deliver accurate estimates in a timely and effective manner Provide Engineering support to the Commercial team, able to complete simple cost and technical estimates Ability to identify competitors strengths & weaknesses Attending Trade Shows Comply with Health & Safety Ability to understand Key Customers products and services. Ability to respond to customers and co-workers in a timely and professional manner Skills required Engineering degree in a STEM subject (preferred Photonics or Mechanical Engineering Competent in Project Management Ability to lead all cost and technical estimates Proficient knowledge of fabrication and coating technical capabilities Self-driven / ability to take on new responsibilities Advanced MS Office, ERP/MRP Preference given to those with CAD or Solidworks Ability to have a vision and strategy to motivate others. Lead and motivate. Able to travel internationally to visit customers and suppliers Excellent spoken and written English
Overview Position Overview The Europe Partnership Development - Contract will be responsible for developing and managing a portfolio of current and potential partners in the multilateral and bilateral sector active in the global energy transition, as well as key programmatic initiatives within RMI and their fundraising strategies. This includes working with RMI Global and Program leadership and RMI fundraising teams to build an overall public sector partnership strategy for RMI with international and European public sector donors, leveraging key relationships and contacts within and outside of the organization's network. This individual will be a key contributor to RMI's Development team and will be essential to the achievement of the organization's fundraising goals. Application Instructions: Please ensure you have read the entire job description before applying. This role requires submission of a resume and cover letter, addressing the following: 1. Why do you want to work at RMI? 2. In what ways are you qualified to contribute to RMI's mission? Candidates who do not provide compelling answers to the questions may not be considered. Additionally, incomplete application materials (i.e. a missing cover letter) may not be considered. Responsibilities Developing a public sector funding and influence strategy for Europe, in alignment with RMI's program teams, by engaging public sector actors to support the mission of the RMI, both in Europe and with key multilateral funders such as the GEF and GCF. Identify and develop cultivation strategies for qualified public sector funders to support RMI, including policy-level interventions and influence. Meet annual fundraising/revenue and influence targets of RMI's public sector vertical. Partner with internal RMI legal and operational teams to navigate the legal, philanthropic and evolving geopolitical landscape within the EU and its implications globally and ensure partnership alignment to government policy & regulations. Represent RMI with an executive presence, and support organizational leaders in executing cultivation and solicitation, and stewardship strategies. Lead, in partnership with RMI US, the organizing of underfunded convenings and associated follow up to build networks and cultivate funder relationships. Work with RMI program teams to create compelling funder-facing proposals and presentations. Develop a high level of familiarity with the Salesforce database to document moves management processes and provide accurate relationship status and financial projections for portfolio. Work collaboratively with RMI program teams to gain a comprehensive understanding of global RMI work and build strong working relationships with program leaders. Support the implementation of the Development Team's short- and long-term objectives; engage with the development team by attending staff meetings, serving on special task forces, participating in Development-Program meetings, and understanding and contributing to RMI Development strategy and overall mission. Perform other duties as required or assigned. Qualifications Minimum Education and Experience Bachelor's Degree A minimum of seven years' work experience building international partnerships and achieving revenue objectives with major public sector funders such as the IKI, the EU, the GEF, and/or international bilateral donors. 5+ years working on topics of energy transition such as industrial decarbonization, energy efficiency, grid modernization, and others. Demonstrated experience developing, implementing and/or participating in a successful strategy and a track record for securing new agreements at the six-figure, seven-figure, and eight-figure level (may include EU-based core support). Experience working successfully with top-level Executives in a fast-paced environment. Experience working with global organizations in philanthropy and the public-private philanthropy nexus. Excellent initiative, follow-through, and project management skills. Ability to travel up to 30% of the time. General Knowledge of RMI's mission and objectives as well as the principles and practices of global non-profit organizations. Knowledge of the funding and decision-making dynamics of major international public agencies in Europe, including their Boards. Experience translating the technical objectives of major international energy policy and programming into programmatic funding packages. Strong communication skills, both verbal and written. Ability to establish and maintain effective working relationships with RMI staff, Board members, community groups and other associated agencies. Able to navigate and understand a complicated funding environment with the flexibility to change course quickly with a positive attitude. Location We are a remote-ready company with team members around the globe. Our offices are available for meetings or focused work. This position requires you to be located within the United Kingdom. RMI partners with an Employer of Record (EOR) to hire talent in key countries outside of the U.S., China, and India. The EOR provides in-country employment infrastructure for our international RMI employees. We provide essential IT equipment plus a one-time home technology payment and a monthly work from home/commuter allowance. Travel for in-person meetings may be required, and travel costs are covered. Some roles may require more travel, which will be discussed during the hiring process. Compensation Salary is determined based on experience, market benchmarks, and internal equity across similar roles. New hires typically start toward the lower end of the range, depending on experience and alignment with the role's scope. This position includes an annual bonus target of 10% and eligibility for merit-based increases, tied to both individual and organizational performance. Benefits We offer an array of benefits including: Monthly healthcare allowance (paid in local currency) in addition to statutory requirements Pension plan Fertility and hormonal health support Mental health and wellness support Comprehensive leaves of absence (including generous parental leave) Generous paid time off and sick leave Paid sabbatical leave Generous regional holidays with at least one extended break in each geography Work from home and home technology allowances Learning & development opportunities (LinkedIn Learning and an annual individual professional development budget) Potential for bonuses and merit increases Remote and hybrid work options Team retreats and geographic meetups Rewards and recognition programs Diversity RMI is an equal opportunity employer. We prohibit discrimination against applicants, interns, and employees on the basis of any legally recognized basis, including but not limited to age, race, color, sex, pregnancy, religion, national origin, disability, genetic information, sexual orientation, gender identity, uniformed service member status, veteran status, citizenship status, or any other applicable status protected by applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Feb 05, 2026
Full time
Overview Position Overview The Europe Partnership Development - Contract will be responsible for developing and managing a portfolio of current and potential partners in the multilateral and bilateral sector active in the global energy transition, as well as key programmatic initiatives within RMI and their fundraising strategies. This includes working with RMI Global and Program leadership and RMI fundraising teams to build an overall public sector partnership strategy for RMI with international and European public sector donors, leveraging key relationships and contacts within and outside of the organization's network. This individual will be a key contributor to RMI's Development team and will be essential to the achievement of the organization's fundraising goals. Application Instructions: Please ensure you have read the entire job description before applying. This role requires submission of a resume and cover letter, addressing the following: 1. Why do you want to work at RMI? 2. In what ways are you qualified to contribute to RMI's mission? Candidates who do not provide compelling answers to the questions may not be considered. Additionally, incomplete application materials (i.e. a missing cover letter) may not be considered. Responsibilities Developing a public sector funding and influence strategy for Europe, in alignment with RMI's program teams, by engaging public sector actors to support the mission of the RMI, both in Europe and with key multilateral funders such as the GEF and GCF. Identify and develop cultivation strategies for qualified public sector funders to support RMI, including policy-level interventions and influence. Meet annual fundraising/revenue and influence targets of RMI's public sector vertical. Partner with internal RMI legal and operational teams to navigate the legal, philanthropic and evolving geopolitical landscape within the EU and its implications globally and ensure partnership alignment to government policy & regulations. Represent RMI with an executive presence, and support organizational leaders in executing cultivation and solicitation, and stewardship strategies. Lead, in partnership with RMI US, the organizing of underfunded convenings and associated follow up to build networks and cultivate funder relationships. Work with RMI program teams to create compelling funder-facing proposals and presentations. Develop a high level of familiarity with the Salesforce database to document moves management processes and provide accurate relationship status and financial projections for portfolio. Work collaboratively with RMI program teams to gain a comprehensive understanding of global RMI work and build strong working relationships with program leaders. Support the implementation of the Development Team's short- and long-term objectives; engage with the development team by attending staff meetings, serving on special task forces, participating in Development-Program meetings, and understanding and contributing to RMI Development strategy and overall mission. Perform other duties as required or assigned. Qualifications Minimum Education and Experience Bachelor's Degree A minimum of seven years' work experience building international partnerships and achieving revenue objectives with major public sector funders such as the IKI, the EU, the GEF, and/or international bilateral donors. 5+ years working on topics of energy transition such as industrial decarbonization, energy efficiency, grid modernization, and others. Demonstrated experience developing, implementing and/or participating in a successful strategy and a track record for securing new agreements at the six-figure, seven-figure, and eight-figure level (may include EU-based core support). Experience working successfully with top-level Executives in a fast-paced environment. Experience working with global organizations in philanthropy and the public-private philanthropy nexus. Excellent initiative, follow-through, and project management skills. Ability to travel up to 30% of the time. General Knowledge of RMI's mission and objectives as well as the principles and practices of global non-profit organizations. Knowledge of the funding and decision-making dynamics of major international public agencies in Europe, including their Boards. Experience translating the technical objectives of major international energy policy and programming into programmatic funding packages. Strong communication skills, both verbal and written. Ability to establish and maintain effective working relationships with RMI staff, Board members, community groups and other associated agencies. Able to navigate and understand a complicated funding environment with the flexibility to change course quickly with a positive attitude. Location We are a remote-ready company with team members around the globe. Our offices are available for meetings or focused work. This position requires you to be located within the United Kingdom. RMI partners with an Employer of Record (EOR) to hire talent in key countries outside of the U.S., China, and India. The EOR provides in-country employment infrastructure for our international RMI employees. We provide essential IT equipment plus a one-time home technology payment and a monthly work from home/commuter allowance. Travel for in-person meetings may be required, and travel costs are covered. Some roles may require more travel, which will be discussed during the hiring process. Compensation Salary is determined based on experience, market benchmarks, and internal equity across similar roles. New hires typically start toward the lower end of the range, depending on experience and alignment with the role's scope. This position includes an annual bonus target of 10% and eligibility for merit-based increases, tied to both individual and organizational performance. Benefits We offer an array of benefits including: Monthly healthcare allowance (paid in local currency) in addition to statutory requirements Pension plan Fertility and hormonal health support Mental health and wellness support Comprehensive leaves of absence (including generous parental leave) Generous paid time off and sick leave Paid sabbatical leave Generous regional holidays with at least one extended break in each geography Work from home and home technology allowances Learning & development opportunities (LinkedIn Learning and an annual individual professional development budget) Potential for bonuses and merit increases Remote and hybrid work options Team retreats and geographic meetups Rewards and recognition programs Diversity RMI is an equal opportunity employer. We prohibit discrimination against applicants, interns, and employees on the basis of any legally recognized basis, including but not limited to age, race, color, sex, pregnancy, religion, national origin, disability, genetic information, sexual orientation, gender identity, uniformed service member status, veteran status, citizenship status, or any other applicable status protected by applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Head of 105 Victoria Street page is loaded Head of 105 Victoria Streetremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ477389 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is recruiting for the Head of 105 Victoria Street This career-defining role positions you as the strategic leader and operational champion of 105 Victoria Street, London's ground-breaking 500,000 sq ft net-zero carbon office development. As Head of 105 Victoria Street, you will guide this exceptional property from its final mobilisation stages through to becoming a world-class operational destination that sets new industry benchmarks.You will serve as the primary ambassador for this sustainable landmark, orchestrating the seamless delivery of services across a complex mixed-use environment that includes cutting-edge amenities, an urban farm, publicly accessible spaces, and state-of-the-art wellness facilities. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees, and this role exemplifies that commitment as you lead the transformation of how people experience the modern workplace. Your expertise will drive the creation of an exceptional community hub targeting BREEAM 'Outstanding' and WELL 'Platinum' certifications, while managing multi-million-pound budgets and fostering collaborative partnerships with diverse stakeholders. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will embody this as you build unified teams spanning JLL employees and third-party service partners to deliver unparalleled client and occupier experiences. Responsibilities: Lead strategic planning and operational excellence initiatives across all building systems, amenities, and service delivery functions Manage comprehensive service charge budgets, financial reporting, and year-end reconciliations while identifying commercial opportunities and cost optimisation strategies Build and nurture exceptional relationships with property owners, occupiers, and key stakeholders through regular engagement and proactive communication Oversee the mobilisation and transition of building operations from construction completion to full operational capacity Coordinate and manage performance of multiple third-party service contractors through KPI monitoring, regular reviews, and partnership development Ensure full compliance with health and safety regulations, building standards, and statutory requirements while maintaining meticulous audit-ready documentation Develop and execute community engagement strategies, events programming, and occupier experience initiatives that enhance satisfaction and retention Champion sustainability and ESG programmes aligned with the building's net-zero carbon objectives and certification targets Mentor and develop a high performing team of both direct reports and service partners, while fostering a collaborative 'One Team' approach. Required qualifications: Proven experience as a General Manager or senior operational leader in Grade A commercial property management Demonstrated track record of successfully mobilising and launching new premium office developments from construction to full operation Strong financial management capabilities with experience overseeing multi-million-pound service charge budgets and CAPEX projects Comprehensive knowledge of building systems including HVAC, lifts, security, and M&E operations in complex commercial environments Excellent stakeholder management skills with experience building relationships with property owners, occupiers, and service partners In-depth understanding of health and safety regulations, building compliance, and statutory requirements for commercial properties Experience managing multiple third-party service contractors through procurement, performance monitoring, and contract management Strong commercial acumen with ability to identify cost-saving opportunities while maintaining service excellence standards Preferred qualifications: Professional qualifications such as RICS, IWFM, or equivalent property/facilities management credentials Experience with sustainable building operations, BREEAM, WELL certifications, NABERS 5.5 or ESG programme implementation Background in mixed-use developments incorporating retail, hospitality, or community spaces alongside office environments Proven track record in customer experience strategy development and community building within commercial properties Experience with property management software systems and data analytics for performance measurement Strong presentation and communication skills with experience reporting to senior stakeholders and boards Knowledge of London commercial property market dynamics and regulatory environment Bachelor's degree in Property Management, Facilities Management, Business Administration, or related field Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build,
Feb 05, 2026
Full time
Head of 105 Victoria Street page is loaded Head of 105 Victoria Streetremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ477389 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is recruiting for the Head of 105 Victoria Street This career-defining role positions you as the strategic leader and operational champion of 105 Victoria Street, London's ground-breaking 500,000 sq ft net-zero carbon office development. As Head of 105 Victoria Street, you will guide this exceptional property from its final mobilisation stages through to becoming a world-class operational destination that sets new industry benchmarks.You will serve as the primary ambassador for this sustainable landmark, orchestrating the seamless delivery of services across a complex mixed-use environment that includes cutting-edge amenities, an urban farm, publicly accessible spaces, and state-of-the-art wellness facilities. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees, and this role exemplifies that commitment as you lead the transformation of how people experience the modern workplace. Your expertise will drive the creation of an exceptional community hub targeting BREEAM 'Outstanding' and WELL 'Platinum' certifications, while managing multi-million-pound budgets and fostering collaborative partnerships with diverse stakeholders. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will embody this as you build unified teams spanning JLL employees and third-party service partners to deliver unparalleled client and occupier experiences. Responsibilities: Lead strategic planning and operational excellence initiatives across all building systems, amenities, and service delivery functions Manage comprehensive service charge budgets, financial reporting, and year-end reconciliations while identifying commercial opportunities and cost optimisation strategies Build and nurture exceptional relationships with property owners, occupiers, and key stakeholders through regular engagement and proactive communication Oversee the mobilisation and transition of building operations from construction completion to full operational capacity Coordinate and manage performance of multiple third-party service contractors through KPI monitoring, regular reviews, and partnership development Ensure full compliance with health and safety regulations, building standards, and statutory requirements while maintaining meticulous audit-ready documentation Develop and execute community engagement strategies, events programming, and occupier experience initiatives that enhance satisfaction and retention Champion sustainability and ESG programmes aligned with the building's net-zero carbon objectives and certification targets Mentor and develop a high performing team of both direct reports and service partners, while fostering a collaborative 'One Team' approach. Required qualifications: Proven experience as a General Manager or senior operational leader in Grade A commercial property management Demonstrated track record of successfully mobilising and launching new premium office developments from construction to full operation Strong financial management capabilities with experience overseeing multi-million-pound service charge budgets and CAPEX projects Comprehensive knowledge of building systems including HVAC, lifts, security, and M&E operations in complex commercial environments Excellent stakeholder management skills with experience building relationships with property owners, occupiers, and service partners In-depth understanding of health and safety regulations, building compliance, and statutory requirements for commercial properties Experience managing multiple third-party service contractors through procurement, performance monitoring, and contract management Strong commercial acumen with ability to identify cost-saving opportunities while maintaining service excellence standards Preferred qualifications: Professional qualifications such as RICS, IWFM, or equivalent property/facilities management credentials Experience with sustainable building operations, BREEAM, WELL certifications, NABERS 5.5 or ESG programme implementation Background in mixed-use developments incorporating retail, hospitality, or community spaces alongside office environments Proven track record in customer experience strategy development and community building within commercial properties Experience with property management software systems and data analytics for performance measurement Strong presentation and communication skills with experience reporting to senior stakeholders and boards Knowledge of London commercial property market dynamics and regulatory environment Bachelor's degree in Property Management, Facilities Management, Business Administration, or related field Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build,
The post holder will be responsible for Older Persons Services, covering GP surgeries in the South Gwynedd area. The post will provide CPA reviews and ward round for inpatients for the catchment area, outpatient clinics and medical input to the memory service. Dealing with organic referrals for the catchment area. Graduates by agreement with adult consultant psychiatrists for age 65 if meet criteria for complex needs. The post holder will be expected to comply with the Mental Health (Wales) Measure 2010. The post may at times attract a junior doctor, depending on availability in the training rota. Undertake responsibilities if approved under the Mental Health Act (1983) as a section 12/2 approved doctor. Undertake responsibilities under the Mental Health (Wales) Measure 2010. Main duties of the job The post holder will provide specialist psychiatric assessment, treatment and management for people with cognitive impairment (including Young Onset Dementias) and those over 70 with functional illnesses - transition arrangements are in place for developing an age equal or needs based specialist Older Persons Mental Health Service (OPMHS) from the catchment area) both functional and organic. The post holder will work within the legislative arrangements of the Mental Health (Wales) Measure 2010, providing medical leadership to the CMHTE, and consultation work with Primary Mental Health Services for the Elderly. They will care coordinate a limited number of personal cases providing Care and Treatment Plans. The post holder will provide Consultant and Responsible Clinician services to patients admitted to Hergest and Cefni Units, Mental Health Act and Mental Capacity Act opinions for patients from their catchment area. The post holder will provide reports and consultation services to support the Health Board in the commissioning of long term health care for patients from their catchment area. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Job responsibilities You will be able to find a full Job Description and Personal Specification attached within the supporting documents or please click Apply Now to view in Trac. Person Specification Qualifications MB BS or equivalent medical qualification. Qualification or higher degree in medical education, clinical research or management. MRCPsych or MRCPsych equivalent approved by the Royal College of Psychiatrists. Welsh AC Approval. Fully registered with the GMC with a licence to practise at the time of appointment. Included on GMC Specialist Register or within 6 months of completing CCT. Approved Clinician status or able to achieve within 3 months of appointment. Approved under S12 or able to achieve within 3 months of appointment. CCT or equivalent (equivalence must be confirmed by GMC by date of AAC) In good standing with GMC with respect to warning and conditions on practice. Clinical Skills Evidence of training in the core and specialist competencies for community psychiatry. Experience in leading a multi-disciplinary team. Teaching and Training Evidence of having delivered postgraduate teaching. Evidence of having delivered multidisciplinary teaching. Experience of teaching medical students. Research/Audit Proven capability to initiate and undertake original work. Evidence of having undertaken a relevant audit project. Evidence of research in relevant area. Motivation Evidence of commitment and enthusiasm to provide specialist OPMH services. Personal Qualities Demonstrate leadership skills. Demonstrate ability to work under pressure. Demonstrate good communication skills, written, oral and interpersonal. Evidence of ability to develop and utilise links with service users. Evidence of ability to build working relationship with colleagues Ability to communicate in Welsh Transport Ability to travel between sites in a timely manner. Able to attend hospital within 30 mins for on-call duties. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Feb 05, 2026
Full time
The post holder will be responsible for Older Persons Services, covering GP surgeries in the South Gwynedd area. The post will provide CPA reviews and ward round for inpatients for the catchment area, outpatient clinics and medical input to the memory service. Dealing with organic referrals for the catchment area. Graduates by agreement with adult consultant psychiatrists for age 65 if meet criteria for complex needs. The post holder will be expected to comply with the Mental Health (Wales) Measure 2010. The post may at times attract a junior doctor, depending on availability in the training rota. Undertake responsibilities if approved under the Mental Health Act (1983) as a section 12/2 approved doctor. Undertake responsibilities under the Mental Health (Wales) Measure 2010. Main duties of the job The post holder will provide specialist psychiatric assessment, treatment and management for people with cognitive impairment (including Young Onset Dementias) and those over 70 with functional illnesses - transition arrangements are in place for developing an age equal or needs based specialist Older Persons Mental Health Service (OPMHS) from the catchment area) both functional and organic. The post holder will work within the legislative arrangements of the Mental Health (Wales) Measure 2010, providing medical leadership to the CMHTE, and consultation work with Primary Mental Health Services for the Elderly. They will care coordinate a limited number of personal cases providing Care and Treatment Plans. The post holder will provide Consultant and Responsible Clinician services to patients admitted to Hergest and Cefni Units, Mental Health Act and Mental Capacity Act opinions for patients from their catchment area. The post holder will provide reports and consultation services to support the Health Board in the commissioning of long term health care for patients from their catchment area. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Job responsibilities You will be able to find a full Job Description and Personal Specification attached within the supporting documents or please click Apply Now to view in Trac. Person Specification Qualifications MB BS or equivalent medical qualification. Qualification or higher degree in medical education, clinical research or management. MRCPsych or MRCPsych equivalent approved by the Royal College of Psychiatrists. Welsh AC Approval. Fully registered with the GMC with a licence to practise at the time of appointment. Included on GMC Specialist Register or within 6 months of completing CCT. Approved Clinician status or able to achieve within 3 months of appointment. Approved under S12 or able to achieve within 3 months of appointment. CCT or equivalent (equivalence must be confirmed by GMC by date of AAC) In good standing with GMC with respect to warning and conditions on practice. Clinical Skills Evidence of training in the core and specialist competencies for community psychiatry. Experience in leading a multi-disciplinary team. Teaching and Training Evidence of having delivered postgraduate teaching. Evidence of having delivered multidisciplinary teaching. Experience of teaching medical students. Research/Audit Proven capability to initiate and undertake original work. Evidence of having undertaken a relevant audit project. Evidence of research in relevant area. Motivation Evidence of commitment and enthusiasm to provide specialist OPMH services. Personal Qualities Demonstrate leadership skills. Demonstrate ability to work under pressure. Demonstrate good communication skills, written, oral and interpersonal. Evidence of ability to develop and utilise links with service users. Evidence of ability to build working relationship with colleagues Ability to communicate in Welsh Transport Ability to travel between sites in a timely manner. Able to attend hospital within 30 mins for on-call duties. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The role Are you a commercially minded contract management professional looking to make a real impact? We're seeking a Senior Contract Management Advisor to join our Contract Management Support Service (CMSS) , where you'll play a vital role in strengthening how we manage and deliver contracts across NRW. In this role, you'll provide expert advice and practical support on medium to high risk contract management activities across a diverse portfolio, including procurement, concessions, timber sales, energy contracts, grants, leases, and management agreements . You'll work closely with contract managers across the organisation, supporting them through the full contract lifecycle - from early scoping and mobilisation to delivery, performance management, risk and change control, and exit planning. By ensuring compliance with internal and external requirements such as governance, data security, anti fraud, and sustainability obligations, the post helps protect organisational interests while delivering value for money and effective risk mitigation. Your expertise will help ensure contracts are well governed, outcomes focused, and deliver genuine value. In addition to hands on contract support, the Senior Advisor plays a key role in mentoring and coaching colleagues, strengthening commercial capability and promoting best practice. The post contributes directly to NRW's strategic aims by improving ways of working, driving consistency and efficiency, and embedding robust governance and commercial standards across the organisation. This role sits at the heart of how NRW delivers its outcomes. You'll have the opportunity to influence how contracts are managed across the organisation, support colleagues to succeed, and ensure that robust governance and commercial best practice underpin our work. If you're motivated by collaboration, professional excellence, and making a difference through effective contract management, we'd love to hear from you. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Peter Lees at Interviews will take place week commencing 2 March 2026 through Microsoft Teams Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Contract Management Support Service (CMSS) sits within the Customer, Communication & Commercial Directorate and provides specialist contract management and commercial advisory support across NRW. The team works collaboratively across the organisation and with external partners, influencing internal and external stakeholders and contributing to the development of policy and best practice. Based in a flexible, primarily office based working environment , the team supports delivery across NRW sites and partner premises, with activities that may include delivering training, workshops, and presentations. CMSS is an enabling service, focused on improving governance, commercial capability, and consistency of practice. Team members operate in specialist advisory roles at Grade 6 , reporting to the Team Leader, CMSS Team 2 , with no direct line management responsibility but acting as mentors to less experienced colleagues and leading non complex technical programmes through matrix management. What you will do: Support Contract Managers on medium to high risk contract management activities, advising on contract management process, governance, and outcomes throughout the contract management life cycle. Provide specialist advice and guidance in order to manage commercial and sustainability risk, to improve ways of working and drive efficiency, as evidenced by improved value for money. Ensures internal and external compliance with requirements e.g. data security, anti-fraud measures and supply chain sustainability, challenging instances of non-compliance. Hold accountability under Managing our Money (NRW's financial scheme of delegation), ensuring robust, compliant and value for money outcomes, with the ability to work autonomously and to make decisions without line manager input when needed. Build and maintain influential and collaborative relationships with internal customers to ensure awareness of the opportunities, risks, and best practice relevant to contract management, influencing the work of our internal customers to provide positive outcomes. Manage the structured transition between contract award and service delivery, communicating with stakeholders. Mentor and coach others on commercial procedures, practices and techniques equipping them with the knowledge and skills to deliver their work in an effective and efficient manner. Undertake and obtain the CMPC expert qualification within 18 months of appointment if not already qualified to that level. Undertake health and safety duties and responsibilities appropriate to the post. Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Chartered Institute of Purchasing & Supply (CIPS) - Level 6 Professional Diploma in Procurement and Supply (Full membership or nearing completion). Knowledge and understanding of relevant contract legislation and public sector policy. Substantial experience of influencing commercial decisions at a project or contract level. Experience of undertaking and leading commercial exercises, demonstrating success with their delivery. Transferrable experience of using commercial approaches to deliver business objectives. Knowledge and understanding of relevant contract legislation and public sector policy. Experience of undertaking high level and complex negotiations with supply partners. Welsh Language level requirements , TTJ Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. Unless otherwise stated in the 'Role' section of this advert, Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.
Feb 05, 2026
Full time
The role Are you a commercially minded contract management professional looking to make a real impact? We're seeking a Senior Contract Management Advisor to join our Contract Management Support Service (CMSS) , where you'll play a vital role in strengthening how we manage and deliver contracts across NRW. In this role, you'll provide expert advice and practical support on medium to high risk contract management activities across a diverse portfolio, including procurement, concessions, timber sales, energy contracts, grants, leases, and management agreements . You'll work closely with contract managers across the organisation, supporting them through the full contract lifecycle - from early scoping and mobilisation to delivery, performance management, risk and change control, and exit planning. By ensuring compliance with internal and external requirements such as governance, data security, anti fraud, and sustainability obligations, the post helps protect organisational interests while delivering value for money and effective risk mitigation. Your expertise will help ensure contracts are well governed, outcomes focused, and deliver genuine value. In addition to hands on contract support, the Senior Advisor plays a key role in mentoring and coaching colleagues, strengthening commercial capability and promoting best practice. The post contributes directly to NRW's strategic aims by improving ways of working, driving consistency and efficiency, and embedding robust governance and commercial standards across the organisation. This role sits at the heart of how NRW delivers its outcomes. You'll have the opportunity to influence how contracts are managed across the organisation, support colleagues to succeed, and ensure that robust governance and commercial best practice underpin our work. If you're motivated by collaboration, professional excellence, and making a difference through effective contract management, we'd love to hear from you. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Peter Lees at Interviews will take place week commencing 2 March 2026 through Microsoft Teams Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us The Contract Management Support Service (CMSS) sits within the Customer, Communication & Commercial Directorate and provides specialist contract management and commercial advisory support across NRW. The team works collaboratively across the organisation and with external partners, influencing internal and external stakeholders and contributing to the development of policy and best practice. Based in a flexible, primarily office based working environment , the team supports delivery across NRW sites and partner premises, with activities that may include delivering training, workshops, and presentations. CMSS is an enabling service, focused on improving governance, commercial capability, and consistency of practice. Team members operate in specialist advisory roles at Grade 6 , reporting to the Team Leader, CMSS Team 2 , with no direct line management responsibility but acting as mentors to less experienced colleagues and leading non complex technical programmes through matrix management. What you will do: Support Contract Managers on medium to high risk contract management activities, advising on contract management process, governance, and outcomes throughout the contract management life cycle. Provide specialist advice and guidance in order to manage commercial and sustainability risk, to improve ways of working and drive efficiency, as evidenced by improved value for money. Ensures internal and external compliance with requirements e.g. data security, anti-fraud measures and supply chain sustainability, challenging instances of non-compliance. Hold accountability under Managing our Money (NRW's financial scheme of delegation), ensuring robust, compliant and value for money outcomes, with the ability to work autonomously and to make decisions without line manager input when needed. Build and maintain influential and collaborative relationships with internal customers to ensure awareness of the opportunities, risks, and best practice relevant to contract management, influencing the work of our internal customers to provide positive outcomes. Manage the structured transition between contract award and service delivery, communicating with stakeholders. Mentor and coach others on commercial procedures, practices and techniques equipping them with the knowledge and skills to deliver their work in an effective and efficient manner. Undertake and obtain the CMPC expert qualification within 18 months of appointment if not already qualified to that level. Undertake health and safety duties and responsibilities appropriate to the post. Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post. Be committed to your own development through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method. Chartered Institute of Purchasing & Supply (CIPS) - Level 6 Professional Diploma in Procurement and Supply (Full membership or nearing completion). Knowledge and understanding of relevant contract legislation and public sector policy. Substantial experience of influencing commercial decisions at a project or contract level. Experience of undertaking and leading commercial exercises, demonstrating success with their delivery. Transferrable experience of using commercial approaches to deliver business objectives. Knowledge and understanding of relevant contract legislation and public sector policy. Experience of undertaking high level and complex negotiations with supply partners. Welsh Language level requirements , TTJ Essential: Level A1 - Entry level Welsh language levels Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities, and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. Unless otherwise stated in the 'Role' section of this advert, Natural Resources Wales is unable to offer visa sponsorship for this position. Although we hold a Skilled Worker visa sponsorship licence, it applies only to specific roles that meet both the eligibility criteria and salary requirements set out by the UK Government under the Skilled Worker visa route. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
Feb 05, 2026
Full time
A Flagship Store Manager for a luxury home décor brand like L'Objet must expertly bridge the worlds of high-end retail and professional trade, delivering exceptional client experiences while driving commercial performances. This leader should embody the brand's refined aesthetic and lead with both strategic vision and operational precision. 1. Luxury Retail Expertise (B2C) • Deliver a refined and immersive boutique experience aligned with L'Objet's design philosophy • Greet and welcome clients, curating a memorable luxury experience • Oversee product presentation and showroom layout in line with brand aesthetics • Lead team outreach and communication (e.g., WhatsApp, live chat) to elevate the omnichannel journey • Coordinate seasonal layouts and merchandise rotations with VM and Retail Manager 2. B2B Sales & Trade Relationships • Develop and nurture trade partnerships with interior designers, architects, and corporate clients • Host showroom presentations and product demonstrations for trade professionals • Organize and lead meetings, store events, and product launches tailored to the trade audience • Track and grow trade sales, ensuring project-based relationship building 3. Clienteling & Relationship Building • Master CRM tools to maintain long-term client relationships • Lead client outreach campaigns, event invitations, and follow-ups to deepen engagement • Handle service or product issues discreetly and promptly, ensuring satisfaction and loyalty 4. Aesthetic & Product Sensibility • Maintain visual merchandising to the highest standards, in alignment with seasonal themes • Advise clients with a design-savvy approach, blending storytelling with product knowledge • Collaborate on curated showroom layouts and installations with VM and Retail Manager 5. Team Leadership & Coaching • Lead, mentor, and manage the team to cultivate a high-performance culture • Provide regular training on product knowledge and sales best practices • Foster team stability and long-term growth through clear guidance and empowerment • Manage staff schedules and resolve personnel issues (absences, leave, etc.) 6. Commercial Acumen • Track sales performance and KPI alignment across B2C and B2B channels • Monitor inventory levels, anticipate bestsellers, and align with HQ on commercial strategy • Generate detailed monthly reports on sales, footfall, and category performance 7. Operational & Visual Excellence • Oversee day-to-day store operations including maintenance, logistics, and inventory • Maintain showroom cleanliness, product placement, and visual standards • Manage transfers between showroom, warehouse, and client sites 8. Event Management & Brand Representation • Suggest, plan, and lead store events with carefully selected guest lists • Represent L'Objet at networking and local cultural events to build brand visibility • Act as a local ambassador, engaging with hospitality venues, galleries, and design peers 9. Digital & Omnichannel Sensibility • Champion integration of digital tools such as live chat and remote consultations • Collaborate with PR, e-commerce, and social media teams to drive visibility • Support the transition to omnichannel sales strategies, adapting internal processes accordingly 10. Emotional Intelligence & Discretion • Communicate with cultural agility, sophistication, and confidentiality • Handle VIP clients and trade professionals with poise and attentiveness • Resolve internal and external conflicts with empathy and professionalism
easywebrecruitment.com
Bridlington, North Humberside
Team Leader Bridlington Looking for a rewarding career in care? Join our client as a Team Leader! They welcome applicants from all backgrounds, offering full training and a clear career path. Salary: £13.35/hour Sleep-in shift: £12.21/hour Waking nights: +£0.50/hour Location: Bridlington Type : Full-time (Day, Night, and Weekend shifts) Could you be a positive role model? Coaching and guiding the team along with supporting new team members on induction will be a big part of the role. Do you set a high bar for quality? You would be responsible for completing monthly audits, monitoring the Training Matrix and recruiting a top-rate team along with becoming part of a regional on-call rotation team. Do you care about their team? Ensuring team compliance to their policies, arranging cover for absences and other rota management tasks would be included. Could you provide feedback to our team? Conducting probation reviews, supervisions, ad-hoc documented discussions, team debriefs, annual performance & development reviews (APDR's), personal development plans (PDP's), Return to Work Interviews (RTWI) and any other 1-2-1 discussions with the team will be a vital part of the role. Are you interested in client welfare and progress? You would be responsible for writing support plans, preparing and attending client reviews, supporting new clients to transition, and risk assessments. Requirements: • Caring, compassionate leader • Experience in healthcare management preferred • NVQ Level 2 Health & Social Care (preferred) • Driving license (preferred) Experience: • providing care: 2 years (required) • supervisory: 1 year (required) Licence/Certification: • Driving Licence (preferred) • NVQ Level 2 Health & Social Care (required) Benefits: • Full training and development • DBS check covered • Clear career progression • Pension scheme • Supportive work environment Note: No sponsorship for skilled worker visas. You may have experience in the following: Care Team Leader, Senior Support Worker, Lead Support Worker, Care Supervisor, Support Services Team Leader, Senior Care Worker, Supported Living Team Leader, Health & Social Care Team Leader, Shift Leader Care, etc. REF-
Feb 05, 2026
Full time
Team Leader Bridlington Looking for a rewarding career in care? Join our client as a Team Leader! They welcome applicants from all backgrounds, offering full training and a clear career path. Salary: £13.35/hour Sleep-in shift: £12.21/hour Waking nights: +£0.50/hour Location: Bridlington Type : Full-time (Day, Night, and Weekend shifts) Could you be a positive role model? Coaching and guiding the team along with supporting new team members on induction will be a big part of the role. Do you set a high bar for quality? You would be responsible for completing monthly audits, monitoring the Training Matrix and recruiting a top-rate team along with becoming part of a regional on-call rotation team. Do you care about their team? Ensuring team compliance to their policies, arranging cover for absences and other rota management tasks would be included. Could you provide feedback to our team? Conducting probation reviews, supervisions, ad-hoc documented discussions, team debriefs, annual performance & development reviews (APDR's), personal development plans (PDP's), Return to Work Interviews (RTWI) and any other 1-2-1 discussions with the team will be a vital part of the role. Are you interested in client welfare and progress? You would be responsible for writing support plans, preparing and attending client reviews, supporting new clients to transition, and risk assessments. Requirements: • Caring, compassionate leader • Experience in healthcare management preferred • NVQ Level 2 Health & Social Care (preferred) • Driving license (preferred) Experience: • providing care: 2 years (required) • supervisory: 1 year (required) Licence/Certification: • Driving Licence (preferred) • NVQ Level 2 Health & Social Care (required) Benefits: • Full training and development • DBS check covered • Clear career progression • Pension scheme • Supportive work environment Note: No sponsorship for skilled worker visas. You may have experience in the following: Care Team Leader, Senior Support Worker, Lead Support Worker, Care Supervisor, Support Services Team Leader, Senior Care Worker, Supported Living Team Leader, Health & Social Care Team Leader, Shift Leader Care, etc. REF-
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Feb 05, 2026
Full time
Overview Marcus by Goldman Sachs, CRM Executive, Analyst, London location_on London, Greater London, England, United Kingdom Private Wealth Management (PWM) secures, develops and manages relationships with high net worth individuals, their families, family offices and foundations. PWM assists clients with building and preserving their financial wealth by creating and implementing long-term asset allocation within the context of each client's particular risk tolerance, and by providing access to innovative investment ideas and opportunities. PWM professionals develop customized investment strategies and offer a full array of wealth management products and services, including private banking and trust company services. Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. The Role We're seeking a detail-oriented and proactive CRM Executive to join the Marketing team in our London office. In this role, you will play a key part in developing and implementing CRM strategies aimed at enhancing customer engagement and satisfaction. Collaborating closely with other teams, you will help enhance our customer experiences across all channels. The ideal candidate brings strong project and stakeholder management skills and is committed to driving customer retention and loyalty through innovative, data-driven marketing campaigns Responsibilities Develop and implement CRM strategies to enhance customer engagement and satisfaction for Marcus by Goldman Sachs UK Manage andanalysecustomer data to identify trends, preferences, and opportunities forpersonalisedcommunication and offers Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints, including digital and in-person interactions Design and execute targeted marketing campaigns to increase customer retention and loyalty, leveraging insights from customer data analysis Monitor and report on the effectiveness of CRM initiatives, using key performance indicators (KPIs) to measure success and identify areas for improvement Build and maintain relationships with key customer segments, focusing on high-value and high-potential customers to drive long-term value Ensure compliance with data protection regulations and company policies when handling customer information Support the development of CRM tools and technologies to improve customer data management and communication efficiency Stay informed about industry's best practices and emerging trends in CRM to continuously innovate and improve customer engagement strategies Experience and skills Candidates should have 2 years of relevant experience in customer relationship management (CRM), preferably within financial services, fintech, or technology sectors Enthusiasm for customer relationship management (CRM) and a commitment to enhanceing customer engagement and loyalty Willingness to explore and adapt to new CRM technologies and systems Excellent copywriting, attention to detail, and the ability to balance multiple campaigns. Strong analytical skills to interpret customer data and drive strategic insights Proven experience in marketing, with a focus on digital and customer-centric strategies Excellent communication skills to collaborate with cross-functional teams and stakeholders Ability to manage and execute CRM campaigns from conception to completion Experience in using CRM software and tools to optimise customer interactions Strategic mindset to align CRM initiatives with business goals and objectives About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Programme Manager We are seeking a Programme Manager to lead high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy. Salary: £45,000 £54,000 per annum + 30 days holiday + 10% employer pension contribution Location: London (Hybrid: 60% office / 40% home) Hours: Full time, 37.5 hours per week Contract: 12 month fixed term Closing date: 28th February 2026 Interviews: 1st Interviews: 11-12th March 2026 and 2nd Interviews 24-25th March 2026 About the role As Programme Manager, you ll lead a portfolio of dynamic, purpose driven projects from early design through to delivery and evaluation. Working with a high degree of autonomy, you will balance effective delivery with strategic oversight, ensuring programmes are well run, high impact and responsive to a fast-changing external environment. You will manage complex workstreams, oversee quality assurance, and maintain excellent internal and external reporting across programmes. Working closely with colleagues and partners, you ll contribute to new project development and play an active role in shaping the future direction of our work. Key responsibilities include: Leading and delivering a portfolio of projects aligned to organisational priorities, ensuring high-quality outcomes and impact. Managing project plans, budgets, risks, timelines, overseeing outputs such as research, publications, events. Building strong relationships with partners, funders and senior stakeholders across financial services, government, industry bodies and civil society. Representing the Institute externally in meetings, panels and roundtables. Supporting fundraising and business development, including leading proposals and identifying new opportunities. Providing leadership to programme coordinators, secondees and junior colleagues. Contributing to cross organisational work, fostering collaboration, innovation and continuous improvement across the Institute. All our projects focus on providing investors with the knowledge and tools they need to invest with impact alongside a financial return. Programmes that the Manager may be involved in include: Place based Impact Investing Lab Just Transition Finance Lab Child Outcomes Lab Catalysing Private Wealth for Impact About you You ll bring a strong track record in programme or project management, ideally within a complex, multi stakeholder environment. You are confident navigating ambiguity, balancing competing priorities and learning at pace. With excellent communication skills, you can engage credibly with senior partners and represent the Institute externally. You will also bring: Experience managing project delivery, budgets and reporting. Strong relationship building skills with senior stakeholders. Excellent problem solving, organisation and time management. Confidence chairing meetings and speaking publicly. Familiarity with financial markets, investment or social/impact investing. A commitment to the belief that finance can drive positive societal change. Experience working in finance, policy, think tanks or mission driven organisations is desirable but not essential. About the organisation This Impact Investing Organisation is an independent non profit working to transform capital markets for a fairer, greener world. Through practical programmes, field building initiatives and policy engagement, we help unlock private capital to address societal challenges. We are a small, collaborative and ambitious team driven by values of collaboration, ambition and independence, and we are committed to diversity, inclusion and flexible working. Other roles you may have experience of could include: Project Manager, Programme Lead, Policy Manager, Impact Manager, Strategy Manager, Investment Programme Manager, Social Investment Manager, Senior Project Officer. Use of Artificial Intelligence (AI) in applications We recognise that AI tools are part of many people s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower.
Feb 05, 2026
Full time
Programme Manager We are seeking a Programme Manager to lead high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy. Salary: £45,000 £54,000 per annum + 30 days holiday + 10% employer pension contribution Location: London (Hybrid: 60% office / 40% home) Hours: Full time, 37.5 hours per week Contract: 12 month fixed term Closing date: 28th February 2026 Interviews: 1st Interviews: 11-12th March 2026 and 2nd Interviews 24-25th March 2026 About the role As Programme Manager, you ll lead a portfolio of dynamic, purpose driven projects from early design through to delivery and evaluation. Working with a high degree of autonomy, you will balance effective delivery with strategic oversight, ensuring programmes are well run, high impact and responsive to a fast-changing external environment. You will manage complex workstreams, oversee quality assurance, and maintain excellent internal and external reporting across programmes. Working closely with colleagues and partners, you ll contribute to new project development and play an active role in shaping the future direction of our work. Key responsibilities include: Leading and delivering a portfolio of projects aligned to organisational priorities, ensuring high-quality outcomes and impact. Managing project plans, budgets, risks, timelines, overseeing outputs such as research, publications, events. Building strong relationships with partners, funders and senior stakeholders across financial services, government, industry bodies and civil society. Representing the Institute externally in meetings, panels and roundtables. Supporting fundraising and business development, including leading proposals and identifying new opportunities. Providing leadership to programme coordinators, secondees and junior colleagues. Contributing to cross organisational work, fostering collaboration, innovation and continuous improvement across the Institute. All our projects focus on providing investors with the knowledge and tools they need to invest with impact alongside a financial return. Programmes that the Manager may be involved in include: Place based Impact Investing Lab Just Transition Finance Lab Child Outcomes Lab Catalysing Private Wealth for Impact About you You ll bring a strong track record in programme or project management, ideally within a complex, multi stakeholder environment. You are confident navigating ambiguity, balancing competing priorities and learning at pace. With excellent communication skills, you can engage credibly with senior partners and represent the Institute externally. You will also bring: Experience managing project delivery, budgets and reporting. Strong relationship building skills with senior stakeholders. Excellent problem solving, organisation and time management. Confidence chairing meetings and speaking publicly. Familiarity with financial markets, investment or social/impact investing. A commitment to the belief that finance can drive positive societal change. Experience working in finance, policy, think tanks or mission driven organisations is desirable but not essential. About the organisation This Impact Investing Organisation is an independent non profit working to transform capital markets for a fairer, greener world. Through practical programmes, field building initiatives and policy engagement, we help unlock private capital to address societal challenges. We are a small, collaborative and ambitious team driven by values of collaboration, ambition and independence, and we are committed to diversity, inclusion and flexible working. Other roles you may have experience of could include: Project Manager, Programme Lead, Policy Manager, Impact Manager, Strategy Manager, Investment Programme Manager, Social Investment Manager, Senior Project Officer. Use of Artificial Intelligence (AI) in applications We recognise that AI tools are part of many people s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower.
Base Location: Glasgow, Perth, Reading or Havant Salary: £58,100- £87,100 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available About the role As Senior Category Manager - Finance & Customer Services, you'll play a pivotal role in shaping category strategies that balance commercial rigour with long-term sustainability. You'll lead category management approaches across key portfolios, ensuring compliance, resilience, and value for money - while reducing risk and optimising total cost of ownership. You'll work across diverse categories including finance, metering, banking, and insurance, creating clear Category Management Plans and sourcing strategies that reflect real business needs. Through strong stakeholder relationships and thoughtful supplier engagement, you'll help deliver outcomes that support both operational excellence and stakeholder experience. You will Build strong, trusted relationships by working in close partnership with internal teams, suppliers, and external collaborators to co-create successful and resilient category strategies. Enable cross-functional collaboration by bringing people together, encouraging open dialogue, and fostering positive engagement between departments and the category team. Guide stakeholders with confidence and care through consultative processes that reflect genuine service needs and support sustainable, long-term outcomes. Champion operational excellence by ensuring sourcing and procurement activities are clear, consistent, and aligned with agreed supplier lists and buying channels. Support supplier success and sustainability by nurturing supplier relationships, monitoring performance, and strengthening reliability across the supply chain. You have Extensive hands on procurement experience, with a strong track record of delivering detailed category management activity in comparable sectors. Proven capability managing complex and challenging categories, with CIPS qualification preferred, but not essential. Strong commercial and legal insight, including a solid understanding of UK and EU procurement legislation and statutory compliance. Collaborative leadership skills, with the ability to influence, inspire, and bring cross functional teams and suppliers together. Confidence using data and systems such as Oracle and Jaggaer to inform decisions, improve outcomes, and strengthen supply chains. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our Procurement & Commercial teams help us get the best service and value from partners, while ensuring suppliers meet compliance, contractual and business obligations. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Feb 05, 2026
Full time
Base Location: Glasgow, Perth, Reading or Havant Salary: £58,100- £87,100 + performance-related bonus + a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available About the role As Senior Category Manager - Finance & Customer Services, you'll play a pivotal role in shaping category strategies that balance commercial rigour with long-term sustainability. You'll lead category management approaches across key portfolios, ensuring compliance, resilience, and value for money - while reducing risk and optimising total cost of ownership. You'll work across diverse categories including finance, metering, banking, and insurance, creating clear Category Management Plans and sourcing strategies that reflect real business needs. Through strong stakeholder relationships and thoughtful supplier engagement, you'll help deliver outcomes that support both operational excellence and stakeholder experience. You will Build strong, trusted relationships by working in close partnership with internal teams, suppliers, and external collaborators to co-create successful and resilient category strategies. Enable cross-functional collaboration by bringing people together, encouraging open dialogue, and fostering positive engagement between departments and the category team. Guide stakeholders with confidence and care through consultative processes that reflect genuine service needs and support sustainable, long-term outcomes. Champion operational excellence by ensuring sourcing and procurement activities are clear, consistent, and aligned with agreed supplier lists and buying channels. Support supplier success and sustainability by nurturing supplier relationships, monitoring performance, and strengthening reliability across the supply chain. You have Extensive hands on procurement experience, with a strong track record of delivering detailed category management activity in comparable sectors. Proven capability managing complex and challenging categories, with CIPS qualification preferred, but not essential. Strong commercial and legal insight, including a solid understanding of UK and EU procurement legislation and statutory compliance. Collaborative leadership skills, with the ability to influence, inspire, and bring cross functional teams and suppliers together. Confidence using data and systems such as Oracle and Jaggaer to inform decisions, improve outcomes, and strengthen supply chains. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plansees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our Procurement & Commercial teams help us get the best service and value from partners, while ensuring suppliers meet compliance, contractual and business obligations. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. Your role The ideal candidate will have had experience in designing RF (L band and above) Test Systems and have extensive knowledge of the following: System Design Microwave Test Hardware (Network Analysers and Spectrum Analysers in particular) Microwave theory Software System Build & Integration Validation In this role you will play a key role in: Design, Integration, Validation and Documentation of RF Test Systems solutions; this role shall include all efforts required to deliver the test & control solution, including all hardware aspects where applicable and coordination of these disciplines where appropriate. Ensures that the developed solution is developed and produced within the relevant issued quality processes. Liaise with Project Responsible Engineer to achieve successful project milestone reviews with associated document inputs. Responsible for maintaining the solution and for providing support through the project operations phase (with the support of the Test Operations organisation). To provide responses/advice with respect to test hardware related occurrence reports and non-conformance raised. Supports the weekly and monthly reporting to the project team and to the department management team. Reporting to both Project management and the RF Test Systems Team Lead Your profile HND in Electronic Engineering with relevant similar industry experience. Graduate in Electrical / RF Engineering; Aerospace; Electrical manufacture and design. Good analytical skills and methodical approach to problem resolution and investigations. Good communication and team working skills. Able to present technical data to peers and project managers in a coherent manner Able to negotiate with multi team If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need. What you'll love about working here Well-being hub and different wellbeing initiatives Possibility to work up to 45 days per year from abroad. Open access to digital learning platforms Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Need to know All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Feb 05, 2026
Full time
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. Your role The ideal candidate will have had experience in designing RF (L band and above) Test Systems and have extensive knowledge of the following: System Design Microwave Test Hardware (Network Analysers and Spectrum Analysers in particular) Microwave theory Software System Build & Integration Validation In this role you will play a key role in: Design, Integration, Validation and Documentation of RF Test Systems solutions; this role shall include all efforts required to deliver the test & control solution, including all hardware aspects where applicable and coordination of these disciplines where appropriate. Ensures that the developed solution is developed and produced within the relevant issued quality processes. Liaise with Project Responsible Engineer to achieve successful project milestone reviews with associated document inputs. Responsible for maintaining the solution and for providing support through the project operations phase (with the support of the Test Operations organisation). To provide responses/advice with respect to test hardware related occurrence reports and non-conformance raised. Supports the weekly and monthly reporting to the project team and to the department management team. Reporting to both Project management and the RF Test Systems Team Lead Your profile HND in Electronic Engineering with relevant similar industry experience. Graduate in Electrical / RF Engineering; Aerospace; Electrical manufacture and design. Good analytical skills and methodical approach to problem resolution and investigations. Good communication and team working skills. Able to present technical data to peers and project managers in a coherent manner Able to negotiate with multi team If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need. What you'll love about working here Well-being hub and different wellbeing initiatives Possibility to work up to 45 days per year from abroad. Open access to digital learning platforms Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Need to know All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting. You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Interim Head of Development & Regeneration (6 Months) Contract: Interim - 6 months Reports to: Director of Asset Management, Safety & Development Location: Hybrid Overview Our client is seeking an Interim Head of Development & Regeneration to provide stabilising leadership during a period of organisational transition. This role will support an integrated Development & Regeneration team, embedding good practice, strengthening governance, and ensuring the service is well positioned for future organisational changes. Role Purpose The postholder will guide the team through change, develop clearer processes, and build confidence across the service. Key priorities include implementing the emerging Development Strategy, supporting Committee functions, and providing leadership across development and regeneration activities - including a large, complex regeneration programme requiring strong stakeholder, community, and political engagement.
Feb 05, 2026
Full time
Interim Head of Development & Regeneration (6 Months) Contract: Interim - 6 months Reports to: Director of Asset Management, Safety & Development Location: Hybrid Overview Our client is seeking an Interim Head of Development & Regeneration to provide stabilising leadership during a period of organisational transition. This role will support an integrated Development & Regeneration team, embedding good practice, strengthening governance, and ensuring the service is well positioned for future organisational changes. Role Purpose The postholder will guide the team through change, develop clearer processes, and build confidence across the service. Key priorities include implementing the emerging Development Strategy, supporting Committee functions, and providing leadership across development and regeneration activities - including a large, complex regeneration programme requiring strong stakeholder, community, and political engagement.
Adecco are pleased to be recruiting for a HR Change Manager to work within the Gloucestershire Constabulary Location: Gloucestershire Headquarters (Hybrid Working Available) Hourly Rate: 24.45 Working Pattern: Full Time Monday to Friday 37 hours per week Are you a dynamic Change Manager looking to make a meaningful impact in the public sector? Join us as we embark on a transformative journey at our client's organisation, where your expertise will play a pivotal role in shaping the future of Enabling Services Crime Command and Local Policing Areas! About the Role As a Change Manager, you will be instrumental in finalising the design and sequencing of our restructure. You'll work closely with the Head of Functions and lead the change team in navigating this exciting transformation. Your mission? To ensure a smooth transition while maintaining service provision and supporting our people through the change processes. Key Responsibilities: Collaborate with stakeholders to design and implement new operating models. Manage the change team activities with effective coordination. Develop role designs and plans aligned with new systems and processes. Lead individual and collective consultation processes ensuring legal compliance. Design business processes that support the new model while ensuring change readiness among operational stakeholders. Foster strong employee relations and engage with trade unions and staff associations. What We're Looking For: MCIPD Qualified or equivalent experience with a degree or similar qualifications. 3-5 years of people management experience, preferably in HR. Over 5 years of change management experience with a track record of delivering successful programmes. Excellent communication skills with a strong understanding of employment law and change processes. Expertise in job design, evaluation, and data analysis. Proven ability to manage budgets effectively. Why Join Us? Hybrid Working: Enjoy the flexibility of a hybrid working arrangement to balance your professional and personal life. Impactful Work: Be a part of a significant transformation that directly impacts public service delivery. Collaborative Environment: Work with a supportive team that values your insights and contributions. Professional Growth: Opportunities for learning and development as you shape the future of our organisation. Ready to Make a Difference? If you're passionate about driving change and have the skills to support our transformation, we want to hear from you! Apply now and join us in making a real difference in our community. Join us in this exciting journey and be the catalyst for positive change! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Feb 04, 2026
Seasonal
Adecco are pleased to be recruiting for a HR Change Manager to work within the Gloucestershire Constabulary Location: Gloucestershire Headquarters (Hybrid Working Available) Hourly Rate: 24.45 Working Pattern: Full Time Monday to Friday 37 hours per week Are you a dynamic Change Manager looking to make a meaningful impact in the public sector? Join us as we embark on a transformative journey at our client's organisation, where your expertise will play a pivotal role in shaping the future of Enabling Services Crime Command and Local Policing Areas! About the Role As a Change Manager, you will be instrumental in finalising the design and sequencing of our restructure. You'll work closely with the Head of Functions and lead the change team in navigating this exciting transformation. Your mission? To ensure a smooth transition while maintaining service provision and supporting our people through the change processes. Key Responsibilities: Collaborate with stakeholders to design and implement new operating models. Manage the change team activities with effective coordination. Develop role designs and plans aligned with new systems and processes. Lead individual and collective consultation processes ensuring legal compliance. Design business processes that support the new model while ensuring change readiness among operational stakeholders. Foster strong employee relations and engage with trade unions and staff associations. What We're Looking For: MCIPD Qualified or equivalent experience with a degree or similar qualifications. 3-5 years of people management experience, preferably in HR. Over 5 years of change management experience with a track record of delivering successful programmes. Excellent communication skills with a strong understanding of employment law and change processes. Expertise in job design, evaluation, and data analysis. Proven ability to manage budgets effectively. Why Join Us? Hybrid Working: Enjoy the flexibility of a hybrid working arrangement to balance your professional and personal life. Impactful Work: Be a part of a significant transformation that directly impacts public service delivery. Collaborative Environment: Work with a supportive team that values your insights and contributions. Professional Growth: Opportunities for learning and development as you shape the future of our organisation. Ready to Make a Difference? If you're passionate about driving change and have the skills to support our transformation, we want to hear from you! Apply now and join us in making a real difference in our community. Join us in this exciting journey and be the catalyst for positive change! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Head of People - Northern Europe The Head of People is the People Partner to the President of the Northern Europe business, working with them and their leadership teams to deliver comprehensive support whilst creating and leading projects and strategic transformation initiatives that produces maximum value and output from employees so that the business delivers what is required of them to achieve its overall targets and business plans. The Head of People will be the coach, challenger, partner and trusted advisor to the President and Leadership Team. The incumbent will be an innovative thinker, focused on creating and delivering a People strategy that adds measurable value in key areas such as talent and development, learning and development, employee engagement, employer brand and People practices and policies, all of which focus on delivering exceptional customer outcomes. In addition, the incumbent will lead the People stream in important areas including M&A integrations, new wins and transitions, restructure programmes, cultural and organisational development programmes. Effective delivery in the Head of People role requires the incumbent to interface with local/regional leaders and the local/central People Function. The Head of People will work with the leadership team to embed a culture based on CBRE's RISE values which underpins high-performance, fairness, teamwork, growth and people development to achieve our vision and targets. The incumbent is a leader who understands the demands of driving a talent led business and therefore brings industry leading thinking across all areas of the People discipline to advance the People agenda and ultimately positions CBRE as a market-leading employer which provides a unique 'edge' when we are bidding for and retaining customers. To be successful the Head of People will be a visible and vocal leader, not afraid to be innovative or disruptive to achieve the best outcomes. At all times the Head of People will act with the highest amounts of integrity and professional standards. What You'll Do Analytics/Ai Use data and fact-based analysis to anticipate talent needs and provide insights to the business for competitive decision making Change Management Act as a change expert, making sure that employee engagement and communication is at the core of change programmes and supporting leaders in delivering change through people. Drive leaders to continuously challenge their structures so that they are constantly aligned to current business needs; support leaders in developing their structures to this end. Take the lead in managing works councils, trade unions or similar stakeholders/parties representing employee interests in the workplace. Culture Create and deliver initiatives that preserve and develop the organisational and regional culture Constantly review and assess the culture of the organisation through active, vocal engagement with leaders and managers and take any steps necessary to maintain CBRE's culture and RISE values Employee Engagement and Experience Lead the implementation and delivery of CBRE's employee engagement survey process and own the associated action plans following the survey Internal Stakeholders Contribute to the leadership team and act as a commercially astute business partner, coaching and challenging stakeholders where necessary so that their teams produce the outcomes required to deliver the business plan. Work with the President and leaders to deliver a compelling employee value proposition that differentiates us in the marketplace and supports/reinforces CBRE as an employer of choice. Build and maintain regular, high-quality contact with key internal stakeholders. Leadership Understand what is required in each area of the business and develop people plans that focus on the delivery of those outcomes. Provide leadership on People policies and processes, policy development (in line with country practices) and strategic implementation in support of achieving business plans and growth. Provide insight and practices from outside of CBRE to stretch internal thinking/practices and advise internal users on current and future market capabilities. Be visible and accessible to stakeholders and employees. As part of the People Leadership Team contribute to the broader leadership of People in AMS Ensure that the business is always compliant with internal policy requirements and external legal requirements and take all steps necessary to make sure this always remains the case. People Support Deliver People support that effectively meets the day-to-day requirements of the business. Provide tailored support in areas such as recruitment, employee relations and performance management whilst making sure that line managers are owning the delivery of all outcomes related to people management. Work closely with People Shared Services and Centres of Excellence to ensure business needs are met and a seamless, collaborative service is delivered to internal stakeholders by the whole People function. People Team Attract, recruit and retain members of the People Team and provide mentoring and career development. Motivate and lead the People Team and create a high-performance, delivery-based culture. Deliver active and regular communication to ensure business requirements are understood. Actively foster a culture of 'one team' across the network. Success in this role will be measured through defined targets as follows: Delivery of business revenue, profit targets, cashflow and other financial objectives as a key member of the leadership team Alignment across the region to the Local Operating Model Effective succession planning that develops and retains talent, measured through low attrition and high employee engagement scores Talent development and retention targets Achievement of the GWS Local NE business plan and People Team Roadmaps Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Feb 04, 2026
Full time
Head of People - Northern Europe The Head of People is the People Partner to the President of the Northern Europe business, working with them and their leadership teams to deliver comprehensive support whilst creating and leading projects and strategic transformation initiatives that produces maximum value and output from employees so that the business delivers what is required of them to achieve its overall targets and business plans. The Head of People will be the coach, challenger, partner and trusted advisor to the President and Leadership Team. The incumbent will be an innovative thinker, focused on creating and delivering a People strategy that adds measurable value in key areas such as talent and development, learning and development, employee engagement, employer brand and People practices and policies, all of which focus on delivering exceptional customer outcomes. In addition, the incumbent will lead the People stream in important areas including M&A integrations, new wins and transitions, restructure programmes, cultural and organisational development programmes. Effective delivery in the Head of People role requires the incumbent to interface with local/regional leaders and the local/central People Function. The Head of People will work with the leadership team to embed a culture based on CBRE's RISE values which underpins high-performance, fairness, teamwork, growth and people development to achieve our vision and targets. The incumbent is a leader who understands the demands of driving a talent led business and therefore brings industry leading thinking across all areas of the People discipline to advance the People agenda and ultimately positions CBRE as a market-leading employer which provides a unique 'edge' when we are bidding for and retaining customers. To be successful the Head of People will be a visible and vocal leader, not afraid to be innovative or disruptive to achieve the best outcomes. At all times the Head of People will act with the highest amounts of integrity and professional standards. What You'll Do Analytics/Ai Use data and fact-based analysis to anticipate talent needs and provide insights to the business for competitive decision making Change Management Act as a change expert, making sure that employee engagement and communication is at the core of change programmes and supporting leaders in delivering change through people. Drive leaders to continuously challenge their structures so that they are constantly aligned to current business needs; support leaders in developing their structures to this end. Take the lead in managing works councils, trade unions or similar stakeholders/parties representing employee interests in the workplace. Culture Create and deliver initiatives that preserve and develop the organisational and regional culture Constantly review and assess the culture of the organisation through active, vocal engagement with leaders and managers and take any steps necessary to maintain CBRE's culture and RISE values Employee Engagement and Experience Lead the implementation and delivery of CBRE's employee engagement survey process and own the associated action plans following the survey Internal Stakeholders Contribute to the leadership team and act as a commercially astute business partner, coaching and challenging stakeholders where necessary so that their teams produce the outcomes required to deliver the business plan. Work with the President and leaders to deliver a compelling employee value proposition that differentiates us in the marketplace and supports/reinforces CBRE as an employer of choice. Build and maintain regular, high-quality contact with key internal stakeholders. Leadership Understand what is required in each area of the business and develop people plans that focus on the delivery of those outcomes. Provide leadership on People policies and processes, policy development (in line with country practices) and strategic implementation in support of achieving business plans and growth. Provide insight and practices from outside of CBRE to stretch internal thinking/practices and advise internal users on current and future market capabilities. Be visible and accessible to stakeholders and employees. As part of the People Leadership Team contribute to the broader leadership of People in AMS Ensure that the business is always compliant with internal policy requirements and external legal requirements and take all steps necessary to make sure this always remains the case. People Support Deliver People support that effectively meets the day-to-day requirements of the business. Provide tailored support in areas such as recruitment, employee relations and performance management whilst making sure that line managers are owning the delivery of all outcomes related to people management. Work closely with People Shared Services and Centres of Excellence to ensure business needs are met and a seamless, collaborative service is delivered to internal stakeholders by the whole People function. People Team Attract, recruit and retain members of the People Team and provide mentoring and career development. Motivate and lead the People Team and create a high-performance, delivery-based culture. Deliver active and regular communication to ensure business requirements are understood. Actively foster a culture of 'one team' across the network. Success in this role will be measured through defined targets as follows: Delivery of business revenue, profit targets, cashflow and other financial objectives as a key member of the leadership team Alignment across the region to the Local Operating Model Effective succession planning that develops and retains talent, measured through low attrition and high employee engagement scores Talent development and retention targets Achievement of the GWS Local NE business plan and People Team Roadmaps Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Feb 04, 2026
Full time
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
