Job Description
Claims Consortium Adjusting is unique in our approach to loss adjusting. Our team comprises Desk and Field based adjusters working closely together and supported with Adjuster Technicians to provide a professional and high-quality service to our clients and customers.
Dealing mainly with domestic and light commercial property claims, we have a diverse and interesting mix of clients demanding excellent service. This job role covers all levels of Desk and Field Adjusters working in Claims Consortium Adjusting. From professional qualified Adjusters to less experienced individuals working towards qualifications such as Cert and Dip CILA. In all cases, you will have a passion for delivering outstanding customer service. Their experience of handling losses will vary depending on their experience and there is a mix of ability and experience in the team. Experience of working on High Net Worth claims is an advantage as the level of service we provide on all claims is of this level. This is a highly important role in our team and this requires a solid and mature approach, involving working closely with other adjusters, Technicians, and the Head of Adjusting.
Location: Remote or Hybrid with our Culmhead office (TA3)
Salary: £22,000 - £24,000 DOE
Key Responsibilities:
Empathising and engaging with the customer to ensure that they are treated as an individual.
Taking the time to consider the impact of the claim and the required claim stages on the customer.
Maintaining confidentiality and high personal ethical standards throughout.
Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues.
Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual's expertise.
Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome, and creating a 'joined up' process.
Communication may be written or verbal.
Providing a high level of technical, quality and customer service commitment. Complementing CCG's goal to be the 'best' in the market.
Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.
Representing the CCG Brand and DNA at all times, whether visible or not.
Utilising the latest technology available to CCG to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to CCG and Customers.
Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise.
Qualifications and Experience:
Property claims insurance experience - essential.
Some construction industry experience/knowledge would be an advantage.
As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers.
To be CILA Qualified or working towards.
The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together.
Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
Dealing mainly with domestic and light commercial property claims, we have a diverse and interesting mix of clients demanding excellent service. This job role covers all levels of Desk and Field Adjusters working in Claims Consortium Adjusting. From professional qualified Adjusters to less experienced individuals working towards qualifications such as Cert and Dip CILA. In all cases, you will have a passion for delivering outstanding customer service. Their experience of handling losses will vary depending on their experience and there is a mix of ability and experience in the team. Experience of working on High Net Worth claims is an advantage as the level of service we provide on all claims is of this level. This is a highly important role in our team and this requires a solid and mature approach, involving working closely with other adjusters, Technicians, and the Head of Adjusting.
Location: Remote or Hybrid with our Culmhead office (TA3)
Salary: £22,000 - £24,000 DOE
Key Responsibilities:
Empathising and engaging with the customer to ensure that they are treated as an individual.
Taking the time to consider the impact of the claim and the required claim stages on the customer.
Maintaining confidentiality and high personal ethical standards throughout.
Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues.
Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual's expertise.
Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome, and creating a 'joined up' process.
Communication may be written or verbal.
Providing a high level of technical, quality and customer service commitment. Complementing CCG's goal to be the 'best' in the market.
Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.
Representing the CCG Brand and DNA at all times, whether visible or not.
Utilising the latest technology available to CCG to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to CCG and Customers.
Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise.
Qualifications and Experience:
Property claims insurance experience - essential.
Some construction industry experience/knowledge would be an advantage.
As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers.
To be CILA Qualified or working towards.
The Government launched its Transparency Pilot Scheme on International Women's Day 2022 as part of its initiative to level up. The scheme aims to support objectives around Gender Pay Gap by encouraging organisations to promote transparency with salaries when advertising any job roles. Evidence shows that by stating salaries on job adverts, Women can negotiate pay on a fair basis. At CCG our objective is to be Employer of Choice, through our passion and dedication to Diversity, Equality and Inclusion recognising everyone is different together.
Don't think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don't meet all the requirements on a job advert. Clams Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you're excited about, but your experience doesn't align with every qualification outlined, don't stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.
About Claims Consortium Group