Insight Officer

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country's best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as 'everyday' health emergencies, training, supporting communities, and improving young people's lives.

As part of the Insight & Impact team and reporting into the Insight Lead, the Customer & Market Insight Officer is responsible for planning and delivering strategic and tactical customer & market insight relating to St John's key audiences including volunteers, donors and employees. The Officer will apply their advanced quantitative and qualitative research skills to select the most appropriate methodology to design, analyse and synthesise insights, and highlight actionable recommendations to core stakeholders across the organisation. Working collaboratively, this role will support the use of insight-led decision-making across St John at an exciting time in the charity's history.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.

Can be based at any manned SJA office.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You:

• Significant experience of project managing quantitative research (primarily) and qualitative research
• Experience of independently using quantitative and qualitative research tools for designing and analysing research output (e.g. survey tools / platforms e.g. Q, SPSS)
• Experience of analysing, triangulating and synthesising data from multiple sources to generate actionable insights
• Experience of creating strategic partnerships with key internal stakeholders to drive insight-led decision making through St John
• Experience of working with stakeholders to interpret their organisational / functional objectives into defined insight needs

About The Role:

• You will be responsible for designing and managing various B2B and B2C insight projects which deliver actionable insight to a range of internal stakeholders, including Communications & Engagement, HR, Training, Fundraising and Marketing
• Responsible for using in-house research tools to design appropriate surveys, interviews, etc. to meet the research objectives of each project across a range of research projects, from engagement surveys, experience/satisfaction surveys, segmentation of key audiences by attitudes, to brand tracking and new product/service concept testing
• Independently apply advanced quantitative techniques (e.g. cluster analysis, regression, correlation, etc.) to primary data in order to draw out key findings and present results to stakeholders
• Support the Insight Lead to build the Insight team's reputation and credibility as a strategic partner both internally and, where relevant, externally through external research agency relationships.
• Support the Insight Lead on strategic projects - both internally and through the commissioning of research agencies to deliver bespoke research for St John.

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women's groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.