Job Description
Job Description
We are looking for people who are passionate about delivering excellent customer service, have great telephone skills and enjoy working as part of a busy team in a fast paced environment.
You will be the first point of contact for many customers, managing them through a repair process, supporting them at each step of the way to ensure their customer journey is as smooth and stress free as possible. This will involve both inbound and outbound calls, processing data accurately, liaising with colleagues, external providers and taking accountability for all your actions.
We will provide any necessary training although experience in customer service will be helpful. We only want the best, so the process is not easy but if you are willing to learn, want to work hard and put your customer service skills to good use, you will be suitably rewarded as well as having fun in an engaged atmosphere. There will be a comprehensive training plan covering the first three months of your role.
If you are looking for a new challenge within a fun and supportive environment, as part of a business with ambitious growth plans, we want to hear from you.
Key Accountabilities
To process new claims efficiently, accurately, and confidently on behalf of the Companys clients effectively representing the interface between the customer and the Company
To ensure excellent customer service at all times
To correctly triage new claims to ensure the best and most accurate customer journey
To convert hire and repair claims successfully and in line with current processes and compliance requirements
Achieve monthly service level agreement requirements
Achieve monthly KPI targets as communicated by the Team Leader and Manager.
To answer queries swiftly, professionally, and efficiently through detailed knowledge of the processes
To liaise with other departments and employees as appropriate so as to minimise inconvenience ensuring the Customer is provided with the correct journey and maximise the efficiency of the claims procedure
Qualifications, knowledge & experience
Essential
Confident telephone manner
Strong teamwork philosophy
Attention to detail and accurate processing
Excellent written skills
Commitment and dependable
Good time management skills
Process orientated
MS Office skills
Able to articulate and interpret information.
Demonstrates empathy and patience
Desirable
Prior customer service experience useful
Resilient
Supportive
Good problem solver
GCSE English Language and Maths or equivalent
Job Types: Full-time, Permanent
Salary: £18,000.00-£20,000.00 per year
COVID-19 considerations:
We have a full COVID Policy
We are looking for people who are passionate about delivering excellent customer service, have great telephone skills and enjoy working as part of a busy team in a fast paced environment.
You will be the first point of contact for many customers, managing them through a repair process, supporting them at each step of the way to ensure their customer journey is as smooth and stress free as possible. This will involve both inbound and outbound calls, processing data accurately, liaising with colleagues, external providers and taking accountability for all your actions.
We will provide any necessary training although experience in customer service will be helpful. We only want the best, so the process is not easy but if you are willing to learn, want to work hard and put your customer service skills to good use, you will be suitably rewarded as well as having fun in an engaged atmosphere. There will be a comprehensive training plan covering the first three months of your role.
If you are looking for a new challenge within a fun and supportive environment, as part of a business with ambitious growth plans, we want to hear from you.
Key Accountabilities
To process new claims efficiently, accurately, and confidently on behalf of the Companys clients effectively representing the interface between the customer and the Company
To ensure excellent customer service at all times
To correctly triage new claims to ensure the best and most accurate customer journey
To convert hire and repair claims successfully and in line with current processes and compliance requirements
Achieve monthly service level agreement requirements
Achieve monthly KPI targets as communicated by the Team Leader and Manager.
To answer queries swiftly, professionally, and efficiently through detailed knowledge of the processes
To liaise with other departments and employees as appropriate so as to minimise inconvenience ensuring the Customer is provided with the correct journey and maximise the efficiency of the claims procedure
Qualifications, knowledge & experience
Essential
Confident telephone manner
Strong teamwork philosophy
Attention to detail and accurate processing
Excellent written skills
Commitment and dependable
Good time management skills
Process orientated
MS Office skills
Able to articulate and interpret information.
Demonstrates empathy and patience
Desirable
Prior customer service experience useful
Resilient
Supportive
Good problem solver
GCSE English Language and Maths or equivalent
Job Types: Full-time, Permanent
Salary: £18,000.00-£20,000.00 per year
COVID-19 considerations:
We have a full COVID Policy
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