Job Description
HCL Technologies (UK) Ltd.
Inbound Customer Service Executive
HCL are delighted to invite applications for Customer Service Executive (Inbound) for our banking client. This position is based in our state of the art office conveniently located in the heart of Belfast city center.
The successful candidate will be customer orientated with a professional and helpful telephone manner. You will receive inbound queries from customers via phone regarding their financial accounts. Successful candidates will receive full training on commencement of the role.
Roles and responsibilities:
- Answering customer's inbound queries and provide excellent standards of customer service.
- Ensure adherence to processes to ensure a higher quality and customer satisfaction.
- Follow the correct escalation procedures for issues uncontrollable at agent level
- Ensure data security
Essential Criteria:
- Polite and professional with excellent telephone etiquette
- Excellent attention to detail
- Must be PC literate and comfortable using multiple systems
- Must be clear to a BGV, credit and criminal check.
Contract:
- Permanent contract
- Full time - 40 Hours per week
- Operational hours between Monday - Friday & Saturdays - Sundays (rotational weekends 1 / 3)
- £10 Per hour - Paid Fortnightly
Employee Benefits :
- Pension
- Medical / Health insurance
- Virtual GP
- EAP - Employee Assistance program
Extra Benefits available:
- Cycle to works scheme
- Illness cover
- Dental insurance
- Family Health / Dentist insurance
- Travel insurance
- Gym discounts
- Shops / Food Discounts
- DNA Profiling
- Mortgage consultancy
- Discount portal
- Will writing
Please note: HCL reserve the right to use desirable or enhanced selection criteria to aid shortlisting in the event of high volumes of application
\ Successful applicants must be able to provide satisfactory evidence of their right to live and work in the UK and undergo background verification screening including a credit check and Access NI report\
HCL is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those who meet the criteria irrespective of religion, political opinion, age, sexual orientation, disability, race, marital status, gender, or caring responsibilities
HCL\_BSERV
Job Type: Full-time
Salary: £20,800.00 per year
Schedule:
8 hour shift
Work Location: One location