Laboratory Support

NRW's Analytical Services are looking to recruit a team member to join the Service Delivery section. The successful applicant will be part of the Operational Support Team which helps the laboratory and the organisation through delivery of key functions for sampling and analysis. Samples are collected by NRW chiefly for the Water Framework Directive, Habitats Directive and Environmental Quality Standards Directive.

The Operational Support Team member will assist in delivering a range of tasks, such as early-morning sample registration, outsourcing analysis, bottle order dispatch, data entry into a Laboratory Information Management System and assisting with procurement of goods and services.

The successful applicant will also assist in maintaining up to date records, document management and contribute to the smooth running of the section by providing administrative support. Good customer service skills are needed to provide the wider business and stakeholders with answers to routine queries.

Due to the wider business sampling Monday to Friday this role requires the team member to start work at 7am daily and work Tuesday to Saturday.

The usual working pattern is:

• Tuesday: 7am - 4pm
• Wednesday: 7am - 4pm
• Thursday: 7am - 4pm
• Friday: 7am - 3pm
• Saturday: 7am - 11am

Knowledge and Experience of the following:

• The ability to work in a high throughput routine environment with delivery to tight deadlines and physically able to perform demanding repetitive lifting and carrying duties.
• Excellent customer service and awareness skills.
• Maths and English Language GCSEs. Good written and verbal communication skills with the ability to write very clearly and the ability to communicate confidently at all levels.
• The ability to work either in isolation or as part of a team to tight deadlines.
• A high level of computer literacy including proficiency with Microsoft Office including Word, Excel, Outlook, One Drive for business.
• An understanding of document management systems, cloud-based storage, and data entry into bespoke systems such as LIMS.

Benefits of working for Us

This role will offer a range of benefits, including:

• Agile and Flexible working (role dependent)
• Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
• 28 days Annual Leave, rising to 33 days
• Generous Leave entitlements for all your life needs
• Health and Wellbeing Benefits and Support
• Weekly Well-being hour to use at your choice

See full details for all the employee benefits you will receive.

Natural Resources Wales embraces diversity and promotes equal opportunity. We recruit by merit on the basis of fair and open competition.We welcome and encourage applications from groups currently underrepresented, including women, black and ethnic minority groups and people with a disability. We have a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values.