Front of House Manager

You will be managing the Front of House (FoH) teams across all three office locations, ensuring the delivery of exceptional client services. In this role, you will lead with minimal supervision from senior management when dealing with the day to day running across all visitor areas. You will exercise great judgement, and decision making, and be totally client service driven.

Client Details

Work within a London based law firm with nearly 200 highly-regarded specialist solicitors and lawyers. With around 370 lawyers and support staff working across their offices in Holborn, Kingston and Putney. They offer an unrivalled range and depth of specialisation for a firm of their size.

Description

Key responsibilities and duties include but are not limited to:

• Supervise FoH team members to ensure a consistent visitor experience across the offices and the smooth running of daily operations including client/visitor arrival; switchboard; call reports; new enquiry handling; meeting room diary management and catering
• Line manage the Hospitality Manager to effectively supply and organise the provision of catering to the Putney office for staff lunches, internal / external meetings, and events
• Manage the staff rota. Provide break / holiday cover for FoH, ensuring reception areas and switchboards are always covered.
• Liaise with other business service teams (including IT and Facilities) to ensure the venue functions efficiently, is maintained to a high standard and is always presentable
• Ensure meeting rooms are suitably equipped and prepped in advance of meetings and events based on requirements of the meeting hosts
• Develop the skills and capabilities of the front of house team and manage their performance adhering to HR policies
• Monitor, manage and review supplier contracts in regard to catering and equipment orders
• Monitor, manage and review operational performance in respect of new enquiries as handled by FoH (incoming calls and emails)
• Ensure the FOH team fulfil risk and compliance requirements specific to FoH processes, such as GDPR and cybersecurity
• Implement improvements and changes though the use of new systems and procedures; continually reviewing best practice.

Profile

Essential skills:

• An experienced FoH/Reception supervisor/team leader who has done a similar role, managing a team of receptionists in a corporate or law firm environment
• Excellent people skills and a team motivator
• Venue management experience is desirable
• Able to demonstrate a commitment to and enthusiasm for providing excellent client service
• A track record of implementing change and making improvements where required
• Able to communicate with tact, diplomacy, and discretion
• Excellent organisation and planning skills; able to work with minimal supervision; exercise excellent judgement and decision-making skills
• Demonstrate awareness of health and safety issues in the workplace
• Immaculate appearance and presentation always
• Good working knowledge of MS Office - Outlook, Word, and Excel
• Flexibility will be expected with regards to hours of work

Job Offer

Benefits Offered:

• A competitive salary up to £45,000
• Other benefits included