Telesales Advisor

Telesales Advisor

Permanent role

Baildon, BD17

£ 20600 per annum

Cubed Talent is working on behalf of a well-known commercial and industrial equipment supplier. They are looking for an Inbound/Outbound Telesales Advisor to join their team on a permanent basis. To provide a first-line telephone response to customer requirements whilst offering excellent customer service and demonstrating the ability to up-sell and cross-sell, whilst identifying buying signals and opportunities. Offering the best solutions to customer queries whilst keeping the best interests of the company in mind. Perform given tasks to a high level of competency whilst following company procedures and guidelines. Working with colleagues to ensure that all orders and calls are processed effectively. Undertake initial and follow-up outbound calls to existing customers with a view to securing additional business. Promoting relevant products and special offers as required. The company manufactures and delivers workplace items all over the UK. This a great opportunity to join a team who are friendly and keen to support any new recruits!The role is perfect for someone who is good at building relationships and is interested in warm sales.

The main objectives for this role are:

• To provide immediate assistance to incoming customer calls/requirements
• Offering excellent customer service
• Warm sales (upselling/cross-selling)
• Inputting orders into the computer system
• Dealing with customers via email
• Encourage communication channels to be open and two-way in order to facilitate a smooth flow of information with other departments and the team
• All Sales and Customer Service systems, communication and information are accurately recorded and highlighted to relevant personnel to ensure opportunities and threats are effectively controlled
• Ensuring that all company policies are adhered to within the scope of your role
• Carrying out other adhoc duties that might be required in the company's interest.
• Compliance with the Company's Health and Safety policy including reporting all risks/issues to the direct supervisor/manager.

Working hours:

• Monday to Friday, 9 am - 5 pm, with one early (start at 8 am) and one late (finish 5:15 pm) required a week

Contract:

• Full-Time, Permanent

Salary:

• £20,600 plus up to a potential £4k commission

Free parking, 2 free drinks out of the vending machine a day, sickness scheme.