Project Director UK&I

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Project Director leads Adobe customer relationships and services engagements with our customers in the UK, Ireland, Middle East and Africa.

The Project Director will work with Adobe customers to understand their business needs and lead a multi- disciplined delivery team from Adobe to design, implement and scale the solutions to drive value for the customer across the intersection of people, process and technology.

The Project Director may coordinate or supervise the execution and completion of technology solutions, full- service engagements and strategic projects in the professional services area of the business. This typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. A programme of work is typically focused on the delivery of new or enhanced products to improve customer satisfaction through the use of technology. Programme and project management skills, rather than technical skills, are key, but a solid technical background is often required to handle contending interests. This role will typically supervise schedules and budgets on a programme level, works on the overall roadmap and tracks progress, and works with senior team members on the customer side to ensure programme success.

• Drive mutual understanding of Adobe's industry leading "experience business" capabilities and evangelise how those capabilities build long-term value and growth across various customer business units & organisations
• Develop and maintain a roadmap with the customer to drive value realisation and growth in the adoption of Adobe solutions.
• Creative analytical skills, including the ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
• Build and use relationships within Adobe to solve very complex customer problems, including working with product teams to improve solutions.
• Apply situational awareness of engagement challenges, trends, and opportunities and communicate accordingly
• Lead a team on customer engagements that may involve multiple project teams from Adobe, client, or partner organisations on a day-to-day basis, maintain the program/project plan, and supervise the delivery process to keep efforts on track (e.g., deliverables, milestones, resources, and costs)
• Be the central point of contact for the customer throughout the life of the engagement, beginning during presales with engagement scoping/interacting with all levels of the customer organisation and within Adobe
• Help customer understand Adobe's capabilities and the transformative power of digitisation across their own customer's lifecycle
• Partner with customer to understand their business objectives and requirements and deliver in the context of a statement of work
• Elevate and encourage your team through caring, effective leadership
• Maintain solid governance, communication and change management with customer teams and internal Adobe teams. Including the adherence to the Adobe Governance Framework, ensuring resourcing, forecasting, backlog and reporting standard processes are followed
• Continually manage customer expectations, manage scope, and identify/mitigate risks
• Apply Adobe's services methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working
• Achieve customer happiness through successful delivery of defined scope and successful realisation of KPI and metrics

• 10+ years of proven experience leading projects in a consulting and/or technology professional services organisation
• Experience providing consulting services to high tech customers is desirable
• Engaging people leader with proven track record to lead and inspire teams
• Strong executive presence, including ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs
• Proven organisational skills to plan and coordinate complex projects
• Excellent verbal and written communication skills
• High degree of intellectual curiosity and ability absorb new concepts quickly
• High level of energy and personal drive
• Experience with one or more of the following preferred: digital marketing (e.g., web content management, rich internet applications, web and social analytics, online ad targeting, content personalisation), technology/software/SAAS concepts, custom software development processes and methodologies (including managing Agile projects), technology project management and governance
• Geo-local to the customer

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.