ServiceNow Test Manager
Methods:
Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around our citizens.
At Methods we believe in working with a human touch which sets us apart from other consultancies, system integrators and software houses. We do not focus solely on profits or targets; we have a customer-centric value system and focus on doing what is right for our clients.
Job Purpose and Scope:
Methods is an accredited ServiceNow partner and due to significant growth and success in expanding its ServiceNow practice requires a ServiceNow Test Manager with the relevant experience.
The ServiceNow Test Manager will report to the ServiceNow practice's Head of Testing and will be responsible for managing all testing activity at their assigned client. This will involve ensuring that the Methods Test Strategy is implemented and followed, managing all testing phases within the assigned projects, creating test collateral, managing test analysts on the project and working closely with both the customer and the rest of the project team.
Please not that the role will be a mix of remote based working and being on client site when required.
Role:
Reviews requirement specifications and technical designs and provides meaningful feedback
Creates comprehensive and well-structured test plans
Works with the test analyst to create test scripts including creating ATF tests
Estimates, prioritises, plans, and coordinates testing activities
Manages all test phases and drives defects to resolution
Manages regression testing where necessary, particularly during platform upgrades
Stays abreast of developments within the ServiceNow platform and maintains continued professional development
NB: Please note that this list is non-exhaustive, and employees and workers may be required to perform such other roles as the Company considers appropriate including for any Associated Company, with prior consultation.
Essential Skills:
ServiceNow Fundamentals/Sys Admin Certification
ServiceNow ITSM experience/certification
Knowledge of software quality assurance methodologies preferably ISTQB qualified
ITIL experience/certification
ATF implementation experience
Strong communication skills that include the ability to write clearly and concisely
Strong knowledge of the ServiceNow platform and application navigation