Keyholding Assistant Operations Manager

Do you consider yourself a Security Industry Expert and looking to develop your leadership skills? Perhaps you have been working in the security sector and are in the infancy of your leadership journey. This is the perfect opportunity to progress your career within this field, giving you the chance to use and develop your experience all whilst working for a Market Leading company. Here at Banham, we are looking for a Keyholding Assistant Operations Manager to join our Keyholding team. Who are we?

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

What can you bring to Banham?

If you know how to prioritise your workload, be flexible in the face of an emergency, keep calm and support a high-performing team then jump on board and we'll be happy to have you! As well as the above you will also be able to bring;

• An ability to support the Key Guard team including Supervisors,
• Be the second level of escalation for the Key Guard team with queries, concerns, and complaints, either in the absence or in support of the Keyholding Operation Manager
• Develop the Key Guard team alongside progression planning.
• Your previous leadership experience will mean that you are able to support with monthly 1-2-1's, including quality career conversations and quarterly statistical analysis meetings with all direct reports.
• Bring empathy and effective sensitive handling of people and any potential grievance, disciplinary, sickness, and annual leave.
• Have the ability to provide feedback, with opportunities for improvement to Keyholding Quality and Continuous Improvement manager
• Experience in resolving customer complaints quickly and efficiently in a customer-centric way without the need to escalate further.
• Be confident to provide information for and/or lead communications within Banham, this may include presentations or training sessions for example.
• As an active member of the Keyholding team contribute to the attainment of departmental objectives and KPI's.
• In the absence of the Keyholding Operations Manager, ensure rotas provide suitable cover for all shifts, ensuring best planning to avoid overtime wherever possible.
• Mentor, train, and support new and existing team members
• Conduct yourself in a respectful and professional manner as the "face" of Banham at all times when in uniform and/or on/in a company vehicle, this may be outside of your paid working hours

What will you get in return?

You will be entitled to a highly competitive salary and a great range of benefits including:

• We provide an employee assistance programme (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family.
• Flexible remote working
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Private medical insurance
• Auto-enrolment into our generous pension scheme
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Tech scheme
• Training and development opportunities
• Company equipment tailored to your role (laptop, mobile and additional screens)
• Up to 40% off Banham products
• Banham Social events - Summer BBQ's on the terrace; annual Christmas Party events.
• Charity events throughout the year - Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
• Recruitment referral bonus fees
• Enhanced Sick Pay for absence related to COVID-19

If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest. Please note this is a set hybrid role working three days in the office and two days from home.