Job Description
As a Parts Assistant & Service Administrator working at our CLAAS MANNS dealership in Spaldwick, Huntingdon, your role will involve:
Main Duties
Check in and administer purchased goods as well as completing annual stock take in the warehouse.
Receive telephone and face-to-face parts sales enquiries, supporting customers and workshop staff with parts identification.
Customer liaison and support
Communicate with colleagues to accurately process engineering job cards, invoices, time sheets and warranty claims.
Reconcile warranty credits and claims, and take control of the returns process.
Checking and administration of workshop duties, supporting the Service Manager and workshop staff.
Processing of all workshop job cards and preparing accurate invoices.
Ensuring that all engineer time sheets are completed and processed onto the system.
Maintaining high standards of control over displaced material returned to manufacturer.
Essential Skills & Knowledge
Good knowledge of the local farming community in Cambridgeshire
Attention to detail with a high level of accuracy
Excellent people skills, with the ability to communicate at all levels
Understanding of agricultural machinery would be beneficial
Willingness to work unsociable hours during peak periods is essential
A good understanding of MS Office products, with knowledge of Microsoft Dynamics 365 DMS
Strong teamwork skills
A high level of customer awareness
Job Types: Full-time, Permanent
Benefits:
Additional leave
Company pension
Cycle to work scheme
Employee discount
Life insurance
On-site parking
Referral programme
Sick pay
Schedule:
Overtime
Experience:
Parts and/or Service: 1 year (preferred)
Licence/Certification:
driving license (preferred)
Work Location: One location