Customer service administrator

Sales administrator

Marden, Kent

Salary up to £25K

Full time permanent

Monday - Friday 8-5PM.

We are seeking a customer service administrator to manage queries and support the activities of the sales and buying teams.

Responsibilities:

• Excellent telephone communication skills and be able to process customers' orders
• Responding to Sales enquiries, developing your knowledge of our packaging materials
• Calling existing and new customers to promote our products and manage their needs - Telesales account development
• Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
• Serving customers face to face (Inc. handling cash)
• General administration duties - Specific task breakdown by C/S team member
• Liaising with our Purchasing, Operations and Sales colleagues with regards to our customers' requirements

Additional tasks will be to support the operations functions in a variety of administration activities including:

• BRCGS compliance admin
• Customer specification requests, including supplier specification administration support
• BRCGS certification request
• Outside haulage booking
• Parcel carriers
• Pallet carriers

Administration tasks:

• Export admin
• Holiday bookings
• Meeting room bookings
• Refreshments
• Samples requests
• Stock management
• Meeting minutes

Key Skills

• Customer Services experience both via telephone and face to face
• Telesales
• Computer literate and an ability to learn new systems quickly
• Attention to detail and questioning mind set
• Flexibility and willingness to react and help as situations arise
• Ability to multi tasks
• Take responsibility for key project deliverable
• Project and/or project experience would be beneficial
• Flexible, open and positive attitude essential
• Geographical knowledge of the country and road network

General

• Be open and honest and contribute and commit to receiving and giving feedback in the performance review process. Take part in future surveys and other feedback opportunities.

• Support the development of others in gaining on the job skills and knowledge.

• Support the Company and our customers that you have contact with by ensuring that you understand our products and services and participate in team and business development activities where appropriate.

• Whether you are providing a customer service or questioning how you or your team operates, identify, and suggest ways we could do things differently. Make improvements whilst demonstrating a willingness to embrace and adapt to change.

• Maintain your personal technical, professional and company system skills to a consistently high standard; be self-motivated to increase your exposure and experience within your role.