My HE client are looking for an Operational Front of House Manager to join them on a permanent basis. This is a Monday - Friday role 9-5 with occasional ad-hoc weekend/evening cover. (You will be told in advance) This is a front facing role, where you will be managing a team of 4 Customer Service Managers ensuring delivery of a world class, five star customer experience to a diverse range of stakeholders across multiple school sites. This is more of an operational role rather than a standard 'Front of House' role, and you will have need to have had experience dealing with difficult stakeholders in the past with the ability to sometimes say no! The role requires strong process management while being agile enough to react quickly to the full range of customer needs. Key areas of accountability will be: Strategy and planning Partnering and service delivery Analysis and reporting Compliance Supplier/Contractor Management Collaboration Project Management Financial Management Process Improvement People Management Change Management KPis Please send your CV to the relevant email address to find out more!
Mar 31, 2026
Full time
My HE client are looking for an Operational Front of House Manager to join them on a permanent basis. This is a Monday - Friday role 9-5 with occasional ad-hoc weekend/evening cover. (You will be told in advance) This is a front facing role, where you will be managing a team of 4 Customer Service Managers ensuring delivery of a world class, five star customer experience to a diverse range of stakeholders across multiple school sites. This is more of an operational role rather than a standard 'Front of House' role, and you will have need to have had experience dealing with difficult stakeholders in the past with the ability to sometimes say no! The role requires strong process management while being agile enough to react quickly to the full range of customer needs. Key areas of accountability will be: Strategy and planning Partnering and service delivery Analysis and reporting Compliance Supplier/Contractor Management Collaboration Project Management Financial Management Process Improvement People Management Change Management KPis Please send your CV to the relevant email address to find out more!
Business Analyst (DV Cleared) London Salary Up To £80,000 Security Clearance: Developed Vetting (DV) required and must be held prior to application Role Overview We are seeking an experienced DV-cleared Business Analyst to support mission-critical programmes within the UK national security and defence domain. The role sits within a delivery team working closely with senior stakeholders, technical specialists, and delivery leads on data-driven platforms working on state of the art technology. You will play a key role in translating complex operational and intelligence requirements into clear, actionable product and data outcomes, ensuring solutions deliver measurable impact in high-assurance environments. Key Responsibilities Elicit, analyse, and document business, operational, and user requirements within highly secure settings Act as a trusted interface between end users, technical teams, and senior stakeholders Translate mission and operational needs into epics, features, user stories, and acceptance criteria Support the delivery of data-centric solutions leveraging Palantir platforms (e.g. Foundry / Gotham) Facilitate workshops, requirement-gathering sessions, and stakeholder briefings Support product owners and delivery managers in prioritisation and roadmap planning Ensure solutions align with security, governance, and compliance requirements Contribute to continuous improvement of BA practices across secure delivery teams Essential Skills & Experience Active DV clearance (mandatory) Proven experience as a Business Analyst within defence, national security, or central government Strong experience working on digital, data, or software delivery programmes Ability to work confidently with both technical and non-technical stakeholders Experience producing high-quality requirements documentation and artefacts Understanding of Agile delivery methodologies (Scrum / SAFe / Kanban) Strong analytical thinking and problem-solving skills Comfortable operating in fast-paced, ambiguous, and high-impact environments Desirable Experience Experience working with Palantir Foundry, Gotham, or similar data platforms Background in intelligence, operations, analytics, or complex data environments Exposure to product-led or outcome-driven delivery models Experience working in multi-disciplinary delivery teams What You ll Bring Discretion, professionalism, and integrity when operating in sensitive environments A user-centred mindset combined with strong commercial and operational awareness The ability to challenge constructively and influence senior stakeholders A passion for using data and technology to solve complex real-world problems
Mar 31, 2026
Full time
Business Analyst (DV Cleared) London Salary Up To £80,000 Security Clearance: Developed Vetting (DV) required and must be held prior to application Role Overview We are seeking an experienced DV-cleared Business Analyst to support mission-critical programmes within the UK national security and defence domain. The role sits within a delivery team working closely with senior stakeholders, technical specialists, and delivery leads on data-driven platforms working on state of the art technology. You will play a key role in translating complex operational and intelligence requirements into clear, actionable product and data outcomes, ensuring solutions deliver measurable impact in high-assurance environments. Key Responsibilities Elicit, analyse, and document business, operational, and user requirements within highly secure settings Act as a trusted interface between end users, technical teams, and senior stakeholders Translate mission and operational needs into epics, features, user stories, and acceptance criteria Support the delivery of data-centric solutions leveraging Palantir platforms (e.g. Foundry / Gotham) Facilitate workshops, requirement-gathering sessions, and stakeholder briefings Support product owners and delivery managers in prioritisation and roadmap planning Ensure solutions align with security, governance, and compliance requirements Contribute to continuous improvement of BA practices across secure delivery teams Essential Skills & Experience Active DV clearance (mandatory) Proven experience as a Business Analyst within defence, national security, or central government Strong experience working on digital, data, or software delivery programmes Ability to work confidently with both technical and non-technical stakeholders Experience producing high-quality requirements documentation and artefacts Understanding of Agile delivery methodologies (Scrum / SAFe / Kanban) Strong analytical thinking and problem-solving skills Comfortable operating in fast-paced, ambiguous, and high-impact environments Desirable Experience Experience working with Palantir Foundry, Gotham, or similar data platforms Background in intelligence, operations, analytics, or complex data environments Exposure to product-led or outcome-driven delivery models Experience working in multi-disciplinary delivery teams What You ll Bring Discretion, professionalism, and integrity when operating in sensitive environments A user-centred mindset combined with strong commercial and operational awareness The ability to challenge constructively and influence senior stakeholders A passion for using data and technology to solve complex real-world problems
About the job Assembly Technician (Aerospace) Location - Greater Glasgow Area Duration - Long term, full time contract Rate - IRO £25p/hr About the Role Our client has seen an increase in operational activities over the last year, resulting in the expansion of the engineering team. We are looking for a proactive Assembly Technician to join the production line. Reporting to the Production Manager, as the Assembly Technician you will support delivery of products for the space industry. Key Responsibilities & Tasks The primary responsibilities include: Efficiently operate on the workshop floor, ensuring that all operations adhere to established protocols and safety standards Execute technical tasks with a high degree of expertise, maintaining and operating complex machinery and equipment involved within Aerospace Monitor and maintain the quality of work produced, ensuring that it meets the rigorous standards required in aerospace engineering Uphold and advocate for strict adherence to health and safety regulations, including the conduct of risk assessments and implementation of safety measures Identify, diagnose, and resolve technical issues that arise during the production process, applying a methodical approach to troubleshooting Desired Experience & Skills: SVQ/NVQ Level 3 or equivalent higher education qualification in aerospace/ mechanical engineering or a related field At least 5 years of experience in an engineering workshop or production environment, preferably within the aerospace or automotive sector Demonstrated proficiency in handling engineering tasks and operating specialised machinery Strong understanding of health and safety practices in an engineering environment Clear and effective communication skills, capable of collaborating with team members across various departments Versatile and agile, able to excel in a dynamic and evolving work setting.
Mar 28, 2026
Contractor
About the job Assembly Technician (Aerospace) Location - Greater Glasgow Area Duration - Long term, full time contract Rate - IRO £25p/hr About the Role Our client has seen an increase in operational activities over the last year, resulting in the expansion of the engineering team. We are looking for a proactive Assembly Technician to join the production line. Reporting to the Production Manager, as the Assembly Technician you will support delivery of products for the space industry. Key Responsibilities & Tasks The primary responsibilities include: Efficiently operate on the workshop floor, ensuring that all operations adhere to established protocols and safety standards Execute technical tasks with a high degree of expertise, maintaining and operating complex machinery and equipment involved within Aerospace Monitor and maintain the quality of work produced, ensuring that it meets the rigorous standards required in aerospace engineering Uphold and advocate for strict adherence to health and safety regulations, including the conduct of risk assessments and implementation of safety measures Identify, diagnose, and resolve technical issues that arise during the production process, applying a methodical approach to troubleshooting Desired Experience & Skills: SVQ/NVQ Level 3 or equivalent higher education qualification in aerospace/ mechanical engineering or a related field At least 5 years of experience in an engineering workshop or production environment, preferably within the aerospace or automotive sector Demonstrated proficiency in handling engineering tasks and operating specialised machinery Strong understanding of health and safety practices in an engineering environment Clear and effective communication skills, capable of collaborating with team members across various departments Versatile and agile, able to excel in a dynamic and evolving work setting.
We are working with a leading international technology services organisation seeking a Client Operations Change & Improvement Lead to drive operational transformation across their EMEA business. This is a key role focused on delivering impactful change initiatives across client operations, ensuring new processes, systems and ways of working are successfully embedded across the organisation. The successful candidate will play a central role in aligning operational improvements with wider business strategy, enabling teams to adopt new approaches and ensuring measurable outcomes are achieved. The Role You will lead and deliver business change initiatives across multiple operational teams, working closely with senior stakeholders to ensure successful adoption and long-term sustainability of change programmes. Key responsibilities include: Leading end-to-end change management activities for complex operational transformation initiatives Developing and executing structured change strategies and adoption plans Partnering with project teams and senior stakeholders to drive successful change outcomes Supporting teams through organisational change by delivering clear communication, training and engagement strategies Embedding agile ways of working and supporting delivery teams using frameworks such as Scrum or Kanban Measuring change adoption and success through defined KPIs and metrics Identifying opportunities for operational improvement and workflow optimisation Coaching internal teams and stakeholders on change management best practice Ensuring initiatives align with broader strategic, operational and commercial objectives We are looking for someone who combines strong change management expertise with commercial awareness and excellent stakeholder engagement skills. Key experience includes: Proven experience delivering business or operational change programmes Experience applying structured change methodologies such as ADKAR / Prosci Exposure to Agile delivery frameworks (Scrum / Kanban) Experience working with tools such as Jira Strong stakeholder management and communication skills across multiple business levels Ability to translate strategic goals into practical operational improvements Experience driving adoption of new processes, systems or ways of working Strong analytical and problem-solving skills Why Apply? Opportunity to influence large-scale operational transformation Work within a global, fast-growing technology environment High level of autonomy and visibility across the business Hybrid working with collaboration across UK and EMEA teams Additional Information Hybrid working model (3 days per week in office) UK based with occasional EMEA travel (Must be able to get to London/Manchester/Sheffield sites) Competitive salary and benefits package If you are an experienced Change Manager, Transformation Lead, or Operational Improvement professional looking to make a real impact within a global organisation, we would love to hear from you.
Mar 12, 2026
Full time
We are working with a leading international technology services organisation seeking a Client Operations Change & Improvement Lead to drive operational transformation across their EMEA business. This is a key role focused on delivering impactful change initiatives across client operations, ensuring new processes, systems and ways of working are successfully embedded across the organisation. The successful candidate will play a central role in aligning operational improvements with wider business strategy, enabling teams to adopt new approaches and ensuring measurable outcomes are achieved. The Role You will lead and deliver business change initiatives across multiple operational teams, working closely with senior stakeholders to ensure successful adoption and long-term sustainability of change programmes. Key responsibilities include: Leading end-to-end change management activities for complex operational transformation initiatives Developing and executing structured change strategies and adoption plans Partnering with project teams and senior stakeholders to drive successful change outcomes Supporting teams through organisational change by delivering clear communication, training and engagement strategies Embedding agile ways of working and supporting delivery teams using frameworks such as Scrum or Kanban Measuring change adoption and success through defined KPIs and metrics Identifying opportunities for operational improvement and workflow optimisation Coaching internal teams and stakeholders on change management best practice Ensuring initiatives align with broader strategic, operational and commercial objectives We are looking for someone who combines strong change management expertise with commercial awareness and excellent stakeholder engagement skills. Key experience includes: Proven experience delivering business or operational change programmes Experience applying structured change methodologies such as ADKAR / Prosci Exposure to Agile delivery frameworks (Scrum / Kanban) Experience working with tools such as Jira Strong stakeholder management and communication skills across multiple business levels Ability to translate strategic goals into practical operational improvements Experience driving adoption of new processes, systems or ways of working Strong analytical and problem-solving skills Why Apply? Opportunity to influence large-scale operational transformation Work within a global, fast-growing technology environment High level of autonomy and visibility across the business Hybrid working with collaboration across UK and EMEA teams Additional Information Hybrid working model (3 days per week in office) UK based with occasional EMEA travel (Must be able to get to London/Manchester/Sheffield sites) Competitive salary and benefits package If you are an experienced Change Manager, Transformation Lead, or Operational Improvement professional looking to make a real impact within a global organisation, we would love to hear from you.
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this temporary vacancy Pay rate: £20.29 per hour Job type: Temporary Hours of work: 37 hours, hybrid working option with 3 days in office HR Advisor reporting to: Head of HR Operations Role Purpose This role will be responsible for providing all round HR support to a directorate. Working closely with all three functional experts of the People leadership team: Head of OD & Talent Management, Head of HR Change and Head of HR Operations, as well as the HR Project Manager, this role will assist in the delivery of an exemplary, agile, customer-focused People service. This role will support line managers and ensure high quality, consistent and efficient advice, and guidance on a full range of people matters is provided. Principal Accountabilities Supporting, advising, and coaching managers on People policy and procedures. Supporting and advising managers on all aspects of Employee Relations casework up to but not including complex casework that has associated ET risk. Supporting the Head of HR Change with organisational redesigns by co-creating role profiles with the responsible line manager. As well as providing support on all associated consultation correspondence thus ensuring consistency and transparency across the business. Coaching and empowering line managers to deliver sustained improvement in People Management relations issues with focus on informal or early resolution. Assisting the HR Project Manager with policy development, ensuring current employment legislation and best practice is reflected in the review, redesign, and implementation. Working with the Head of HR Operations on annual pay review data, analysis, and reporting, identify both team and individual performance and work with line managers to ensure all employees have robust performance development plans. Working with Line Managers to ensure robust performance management practices are in place and carried out in a professional and timely manner and provide guidance on how to approach setting objectives and have a constructive conversation about performance. Working with Line Managers to ensure individual development plans are in place as part of the performance management / appraisals process. Liaise with other HR Advisors to ensure the LMS is up-to-date and providing the relevant training opportunities. Supporting and providing administrative duties to the HR Project Manager around policy development. Contributing to an environment of continuous improvement and excellence. Undertaking any other duties commensurate with the role as requested by management. Knowledge required for this role covering qualifications, experience, and skills Essential: CIPD qualified level 5 or equivalent Experience managing employee relations cases of varying complexity disciplinaries, appeals, grievances, capability, sickness to successful completion Experience in advising and supporting line managers in compiling role profiles Up-to-date knowledge and understanding of employment legislation and case law Ability to build and maintain strong relationships at all levels and influence at all levels Excellent interpersonal skills and communication skills, both written and verbal with the ability to present information clearly Ability to work as part of a team and on your own initiative Ability to work within a fast-paced environment, manage and prioritise workloads and conflicting demands Desirable: Experience working in the public sector would be advantageous Experience in using Job Evaluation methodology and tools such as Korn Ferry Hay Ideally experience of working in a unionised environment Experience in identifying individual and team training and development needs Experience in some areas of external recruitment methods e.g., career fairs; graduate and apprenticeship programmes Ideally experience in using an applicant tracking system
Mar 10, 2026
Seasonal
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this temporary vacancy Pay rate: £20.29 per hour Job type: Temporary Hours of work: 37 hours, hybrid working option with 3 days in office HR Advisor reporting to: Head of HR Operations Role Purpose This role will be responsible for providing all round HR support to a directorate. Working closely with all three functional experts of the People leadership team: Head of OD & Talent Management, Head of HR Change and Head of HR Operations, as well as the HR Project Manager, this role will assist in the delivery of an exemplary, agile, customer-focused People service. This role will support line managers and ensure high quality, consistent and efficient advice, and guidance on a full range of people matters is provided. Principal Accountabilities Supporting, advising, and coaching managers on People policy and procedures. Supporting and advising managers on all aspects of Employee Relations casework up to but not including complex casework that has associated ET risk. Supporting the Head of HR Change with organisational redesigns by co-creating role profiles with the responsible line manager. As well as providing support on all associated consultation correspondence thus ensuring consistency and transparency across the business. Coaching and empowering line managers to deliver sustained improvement in People Management relations issues with focus on informal or early resolution. Assisting the HR Project Manager with policy development, ensuring current employment legislation and best practice is reflected in the review, redesign, and implementation. Working with the Head of HR Operations on annual pay review data, analysis, and reporting, identify both team and individual performance and work with line managers to ensure all employees have robust performance development plans. Working with Line Managers to ensure robust performance management practices are in place and carried out in a professional and timely manner and provide guidance on how to approach setting objectives and have a constructive conversation about performance. Working with Line Managers to ensure individual development plans are in place as part of the performance management / appraisals process. Liaise with other HR Advisors to ensure the LMS is up-to-date and providing the relevant training opportunities. Supporting and providing administrative duties to the HR Project Manager around policy development. Contributing to an environment of continuous improvement and excellence. Undertaking any other duties commensurate with the role as requested by management. Knowledge required for this role covering qualifications, experience, and skills Essential: CIPD qualified level 5 or equivalent Experience managing employee relations cases of varying complexity disciplinaries, appeals, grievances, capability, sickness to successful completion Experience in advising and supporting line managers in compiling role profiles Up-to-date knowledge and understanding of employment legislation and case law Ability to build and maintain strong relationships at all levels and influence at all levels Excellent interpersonal skills and communication skills, both written and verbal with the ability to present information clearly Ability to work as part of a team and on your own initiative Ability to work within a fast-paced environment, manage and prioritise workloads and conflicting demands Desirable: Experience working in the public sector would be advantageous Experience in using Job Evaluation methodology and tools such as Korn Ferry Hay Ideally experience of working in a unionised environment Experience in identifying individual and team training and development needs Experience in some areas of external recruitment methods e.g., career fairs; graduate and apprenticeship programmes Ideally experience in using an applicant tracking system
Are you an Operational Coordinator or Office Manager looking for your next career move? Are you dedicated, engaging, detail-orientated and task driven? If so, then we would love to hear from you. The Company Informed Recruitment are a growing IT & Tech Recruitment Consultancy dedicated to the delivery of high-quality permanent recruitment & contract consultancy solutions to businesses within specialist markets in the UK. We are currently a small group of successful, conscientious, and hard-working people, continually looking for others to grow a team of ambitious people that take their work seriously but do so in an environment where they can have fun, enjoy professional development, look after one another, be financially rewarded, and share in each other's success. We are fiercely ambitious and competitive; however, we believe in going about our business in the right manner. That means looking to partner with people for the long term based on trust and delivering consistently. The Role This is a fantastic opportunity for an organised and proactive Office Manager with a great eye for detail and top class written and people skills, to join our expanding team. We are looking for a suitably motivated and qualified candidate to help us evolve, provide scope, and assist us to deliver our already excellent services to more customers and candidates alike. Working alongside a hard-working, collaborative, supportive and professional team, you will be taking a hands-on and active role in organising the operational side of the business. You will ensure administrative tasks are carried out in an accurate, timely, and efficient manner; manage a policy of continual improvement; support purchase ledger processes; ensure all compliance data is collated and stored in line with legislative requirements; manage suppliers and best value; manage and update data; act as the first point of contact for those communicating with the business; and help to actively market the business and promote our growth. This is a multi-dimensional role that requires a high degree of adaptability, professionalism, discretion, and the ability to multitask and prioritise in a dynamic environment. The role will be office based. The Person We are searching for likeminded professionals that are enthusiastic, positive, ambitious, mentally agile, conscientious, and driven - not only financially, but by delivering a top quality customer service and having both personal & professional pride in the work that they deliver, relationships that they build, and tenacity that they display to succeed where others do not (because that is the added value that makes work enjoyable, drives success, and ultimately maximises your return). We are looking for someone that is task orientated, likes things to be done in the correct manner, and someone that likes to solve problems and to achieve. Essential Skills A successful commercial track record in an Office Management, Operations Management or Senior Administration role. Confident running day-to-day office operations, including facilities, suppliers, and internal processes. Proactive and solutions-driven, with excellent communication and multitasking skills. Strong Office 365 skills, in particular with Word & Excel. Desirable CIPD Qualifications Accounting software experience Previous experience within recruitment, management consultancy, or professional service markets. Bachelor's Degree If you are looking for a new and exciting career opportunity, with an organisation that values its employees and rewards based on effort and outcomes, a place where you can add real value and see the direct results of success both personally and on the business, then simply submit your latest CV for consideration with a covering note explaining why you fit the bill and your reasons for applying. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Mar 10, 2026
Full time
Are you an Operational Coordinator or Office Manager looking for your next career move? Are you dedicated, engaging, detail-orientated and task driven? If so, then we would love to hear from you. The Company Informed Recruitment are a growing IT & Tech Recruitment Consultancy dedicated to the delivery of high-quality permanent recruitment & contract consultancy solutions to businesses within specialist markets in the UK. We are currently a small group of successful, conscientious, and hard-working people, continually looking for others to grow a team of ambitious people that take their work seriously but do so in an environment where they can have fun, enjoy professional development, look after one another, be financially rewarded, and share in each other's success. We are fiercely ambitious and competitive; however, we believe in going about our business in the right manner. That means looking to partner with people for the long term based on trust and delivering consistently. The Role This is a fantastic opportunity for an organised and proactive Office Manager with a great eye for detail and top class written and people skills, to join our expanding team. We are looking for a suitably motivated and qualified candidate to help us evolve, provide scope, and assist us to deliver our already excellent services to more customers and candidates alike. Working alongside a hard-working, collaborative, supportive and professional team, you will be taking a hands-on and active role in organising the operational side of the business. You will ensure administrative tasks are carried out in an accurate, timely, and efficient manner; manage a policy of continual improvement; support purchase ledger processes; ensure all compliance data is collated and stored in line with legislative requirements; manage suppliers and best value; manage and update data; act as the first point of contact for those communicating with the business; and help to actively market the business and promote our growth. This is a multi-dimensional role that requires a high degree of adaptability, professionalism, discretion, and the ability to multitask and prioritise in a dynamic environment. The role will be office based. The Person We are searching for likeminded professionals that are enthusiastic, positive, ambitious, mentally agile, conscientious, and driven - not only financially, but by delivering a top quality customer service and having both personal & professional pride in the work that they deliver, relationships that they build, and tenacity that they display to succeed where others do not (because that is the added value that makes work enjoyable, drives success, and ultimately maximises your return). We are looking for someone that is task orientated, likes things to be done in the correct manner, and someone that likes to solve problems and to achieve. Essential Skills A successful commercial track record in an Office Management, Operations Management or Senior Administration role. Confident running day-to-day office operations, including facilities, suppliers, and internal processes. Proactive and solutions-driven, with excellent communication and multitasking skills. Strong Office 365 skills, in particular with Word & Excel. Desirable CIPD Qualifications Accounting software experience Previous experience within recruitment, management consultancy, or professional service markets. Bachelor's Degree If you are looking for a new and exciting career opportunity, with an organisation that values its employees and rewards based on effort and outcomes, a place where you can add real value and see the direct results of success both personally and on the business, then simply submit your latest CV for consideration with a covering note explaining why you fit the bill and your reasons for applying. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 750 - 900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
Mar 07, 2026
Contractor
Loyalty Proposition Manager - Strategy Consultant Loyalty Proposition Manager - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 750 - 900 per day (via Umbrella agency) - open to discussion. Role Summary As Loyalty Proposition Manager, you will play a pivotal role in shaping and evolving our market-leading loyalty programme. You'll lead the development of future propositions - from defining the problem or concept through to delivery - working closely with teams across commercial, marketing, insights, product, and operations. Your responsibilities include monitoring industry and customer trends, managing stakeholder engagement, ensuring the successful delivery of new propositions and supporting the ongoing evolution of our loyalty strategy and roadmap. This role directly influences how customers are rewarded, recognised, and retained. You'll have the chance to shape propositions that set new standards in retail loyalty and ensure the business remains at the forefront of loyalty innovation. Key accountabilities and measures Lead Loyalty Proposition & Customer Experience Design Lead end-to-end proposition development - from problem definition and concept creation through to delivery. This includes customer research and testing, business case development, roadmap planning, and securing senior stakeholder sign-off. Drive cross-functional collaboration with loyalty teams (commercial, operations, marketing, analytics, product, and delivery) to ensure propositions reflect brand values, are robust, customer-centric, and ready for implementation. Ensure flawless delivery by partnering with delivery teams to launch propositions on time, within scope, and meeting agreed success metrics. Influence and align stakeholders across the business, gathering input and building engagement to secure buy-in for new initiatives. Measure success through impact - multiple new propositions launched, achievement of key performance metrics, and a clearly defined, ambitious, and deliverable loyalty roadmap. Champion Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Stay ahead of trends by continuously monitoring global loyalty developments, industry shifts, and customer insights to inform strategic decisions. Support Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Support Roadmap Development & Long-Term Strategy Shape the future roadmap working closely with the Proposition and Product teams, identifying opportunities that keep the our programme at the forefront of loyalty innovation and supporting clear prioritisation ensuring all investment decisions are customer-led and commercially grounded. Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Champion agile, collaborative ways of working that accelerate delivery and foster innovation across multi-functional teams. Champion the future vision of the loyalty programme and build alignment where required across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Key skills and experience Proven experience at Manager or Project Leader level in consultancy Proven experience in loyalty, customer growth or strategy roles within retail, consumer brands, or consulting. Demonstrated success in developing new propositions from concept to delivery. Curious and customer-centric mindset, consistently seeking ways to enhance the customer experience. Commercially astute, with a deep understanding of customer value drivers and profitability levers and expertise in business case development Exceptional storytelling and communication skills, with strong senior stakeholder engagement experience Strong ability to collaborate across multi-functional teams and confidently present to many different types of stakeholders. Strategic problem solver - comfortable with ambiguity, proactive and able to structure & prioritise time to manage complex challenge. Passionate about global loyalty trends, with a strong knowledge base and ability to translate insights into actionable strategies.
