International Private Bank DDT (Digital & Data Transformation) - Product Manager - Associate (602) About the Employer JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at . J.P. Morgan is a global leader in asset and wealth management services. The Asset & Wealth Management line of business serves institutional, ultra high net worth, high net worth and individual clients through its Asset Management and Wealth Management businesses. With client assets of $4.3 trillion and assets under management of $3.1 trillion, we are one of the largest asset and wealth managers in the world. (Assets as of Dec. 31, 2021.) J.P. Morgan Global Private Bank provides customized financial advice to help wealthy clients and their families achieve their goals through an elevated experience. Clients of the Private Bank work with dedicated teams of specialists that bring their investments and financial assets together into one comprehensive strategy, leveraging the global resources of J.P. Morgan across planning, investing, lending, banking, philanthropy, family office management, fiduciary services, special advisory services and more. The Private Bank oversees more than $1.9 trillion in client assets globally. IPB Digital & Data Transformation The International Private Bank (IPB) DDT team is focused on transforming and simplifying the way our advisors, client service group and clients do business in the IPB. The team seeks to deeply understand the advisor workflow and design end-to-end journeys bringing the advisor and client experience closer together. It's an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate the business growth and achieve efficiency goals globally. Job description The Digital and Data Transformation team within the Private Bank seek a self-motivated and experienced Product Owner to support our Digital Client Platform/ Operational processes. In this role you must demonstrate clear strategic vision and a strong commitment to platform transformation and modernization. You will be responsible for coming up with effective solutions to problems that are valuable (our clients choose to use them), viable (the solution works for the business), usable (clients can figure out how to use it) and feasible (our engineers have the skills and technology to implement them). You must be able to collaborate and communicate effectively with senior management, control partners, Client Service Teams, fellow product/project managers, Designers and Technologists to ultimately shape our digital product strategy and ensure we are constantly improving and enriching the client experience. It's an exciting time to be transforming our business and you will be one of the key leaders in driving strategic digital change, helping to accelerate the business growth and achieve efficiency goals globally. Key Responsibilities Develop and lead key digital initiatives, seeking to reimagine the client experience, deepening client engagement with our digital platform and driving operational efficiency. Work with a global team strategizing and implementing solutions across EMEA, Asia and LATAM. Define scope, use cases, workflows, wire-frames, product requirements, and other materials as needed to facilitate UX design and development. Work closely with business stakeholders to create clear and concise business requirements in the form of user stories. Partner effectively with distributed technology and operations teams to ensure that project deliverables remain on track & continue to meet business requirements. Participate and act as an internal advocate of data insights and analytics to guide the business' strategic priorities and decision making. Partner closely with global stakeholders to execute the roadmap and drive product initiatives, while meeting critical deadlines and budget constraints. Integrate customer feedback, data analytics, product metrics, user experience research, market analysis, and company goals to drive prioritization of product initiatives. Demonstrate strong stakeholder management skills, setting and continuously managing expectations through effective written and oral communication. Manage and prioritize the feature backlog, with a pragmatic and astute mindset towards benefits and tradeoffs. Drive planning, execution and Go To Market strategies for new releases. Build and present end-to-end executive product updates inclusive of production metrics, new feature delivery planning and financial forecasting. Qualifications & Skills Needed To Succeed 8 - 11 years of relevant product owner experience required, with proven track record of delivery. Experience working in Financial Services, experience in Wealth Management would be helpful. Experience in managing complex projects with multiple deliverables through the entire project lifecycle from design to implementation. Experience working with Agile product teams and associated tools (Scrum, Kanban, Jira, Confluence). Must demonstrate exemplary ownership and hold themselves to a high professional and personal standard. Must be a strong problem solver and effective communicator, with a partnership mindset and an underlying interest in digital solutions. Ability to define and execute product roadmap and business models. Ability to prioritize projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade-offs. Ability to partner with cross-functional teams at all levels for effective execution in an agile manner. Ability to manage tight delivery timelines and execute under pressure. Demonstrates degree of self-motivation suitable for a "start-up" team, superior work ethic and adaptability to push beyond standard hours during busy periods to meet tight deadlines. Desired Skills Product Manager background in digital platform infrastructure and modernization efforts, preferred. Strong knowledge and experience of digital client trends especially in Banking sector. Thrives working in a fast-paced, dynamic environment working across digital groups and time zones. Advanced degree and technical background preferred.
Mar 24, 2026
Full time
International Private Bank DDT (Digital & Data Transformation) - Product Manager - Associate (602) About the Employer JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at . J.P. Morgan is a global leader in asset and wealth management services. The Asset & Wealth Management line of business serves institutional, ultra high net worth, high net worth and individual clients through its Asset Management and Wealth Management businesses. With client assets of $4.3 trillion and assets under management of $3.1 trillion, we are one of the largest asset and wealth managers in the world. (Assets as of Dec. 31, 2021.) J.P. Morgan Global Private Bank provides customized financial advice to help wealthy clients and their families achieve their goals through an elevated experience. Clients of the Private Bank work with dedicated teams of specialists that bring their investments and financial assets together into one comprehensive strategy, leveraging the global resources of J.P. Morgan across planning, investing, lending, banking, philanthropy, family office management, fiduciary services, special advisory services and more. The Private Bank oversees more than $1.9 trillion in client assets globally. IPB Digital & Data Transformation The International Private Bank (IPB) DDT team is focused on transforming and simplifying the way our advisors, client service group and clients do business in the IPB. The team seeks to deeply understand the advisor workflow and design end-to-end journeys bringing the advisor and client experience closer together. It's an exciting time to be transforming our business and you will be one of the key leaders driving strategic change, helping to accelerate the business growth and achieve efficiency goals globally. Job description The Digital and Data Transformation team within the Private Bank seek a self-motivated and experienced Product Owner to support our Digital Client Platform/ Operational processes. In this role you must demonstrate clear strategic vision and a strong commitment to platform transformation and modernization. You will be responsible for coming up with effective solutions to problems that are valuable (our clients choose to use them), viable (the solution works for the business), usable (clients can figure out how to use it) and feasible (our engineers have the skills and technology to implement them). You must be able to collaborate and communicate effectively with senior management, control partners, Client Service Teams, fellow product/project managers, Designers and Technologists to ultimately shape our digital product strategy and ensure we are constantly improving and enriching the client experience. It's an exciting time to be transforming our business and you will be one of the key leaders in driving strategic digital change, helping to accelerate the business growth and achieve efficiency goals globally. Key Responsibilities Develop and lead key digital initiatives, seeking to reimagine the client experience, deepening client engagement with our digital platform and driving operational efficiency. Work with a global team strategizing and implementing solutions across EMEA, Asia and LATAM. Define scope, use cases, workflows, wire-frames, product requirements, and other materials as needed to facilitate UX design and development. Work closely with business stakeholders to create clear and concise business requirements in the form of user stories. Partner effectively with distributed technology and operations teams to ensure that project deliverables remain on track & continue to meet business requirements. Participate and act as an internal advocate of data insights and analytics to guide the business' strategic priorities and decision making. Partner closely with global stakeholders to execute the roadmap and drive product initiatives, while meeting critical deadlines and budget constraints. Integrate customer feedback, data analytics, product metrics, user experience research, market analysis, and company goals to drive prioritization of product initiatives. Demonstrate strong stakeholder management skills, setting and continuously managing expectations through effective written and oral communication. Manage and prioritize the feature backlog, with a pragmatic and astute mindset towards benefits and tradeoffs. Drive planning, execution and Go To Market strategies for new releases. Build and present end-to-end executive product updates inclusive of production metrics, new feature delivery planning and financial forecasting. Qualifications & Skills Needed To Succeed 8 - 11 years of relevant product owner experience required, with proven track record of delivery. Experience working in Financial Services, experience in Wealth Management would be helpful. Experience in managing complex projects with multiple deliverables through the entire project lifecycle from design to implementation. Experience working with Agile product teams and associated tools (Scrum, Kanban, Jira, Confluence). Must demonstrate exemplary ownership and hold themselves to a high professional and personal standard. Must be a strong problem solver and effective communicator, with a partnership mindset and an underlying interest in digital solutions. Ability to define and execute product roadmap and business models. Ability to prioritize projects and efforts considering many variables including business and client needs, competitive and industry trends, resource and funding availability, and internal trade-offs. Ability to partner with cross-functional teams at all levels for effective execution in an agile manner. Ability to manage tight delivery timelines and execute under pressure. Demonstrates degree of self-motivation suitable for a "start-up" team, superior work ethic and adaptability to push beyond standard hours during busy periods to meet tight deadlines. Desired Skills Product Manager background in digital platform infrastructure and modernization efforts, preferred. Strong knowledge and experience of digital client trends especially in Banking sector. Thrives working in a fast-paced, dynamic environment working across digital groups and time zones. Advanced degree and technical background preferred.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills with the ability to distil tax concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing, reporting to senior managers, directors and partners, and will require you to actively manage your client portfolio and manage project delivery, coordinating teams to deliver exceptional client service, in addition to supporting business development activities. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and we require candidates with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are looking for someone: Who can act as a key point of contact within the firm for the client, together with senior members of the team. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. With experience of TA&RM work (including such as tax process, tax strategy, SAO, CCO, tax risk registers etc) - with a keen interest in tax governance and developing tax operations. With broad tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery and quality advice / report writing skills. With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 23, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills with the ability to distil tax concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing, reporting to senior managers, directors and partners, and will require you to actively manage your client portfolio and manage project delivery, coordinating teams to deliver exceptional client service, in addition to supporting business development activities. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and we require candidates with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are looking for someone: Who can act as a key point of contact within the firm for the client, together with senior members of the team. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. With experience of TA&RM work (including such as tax process, tax strategy, SAO, CCO, tax risk registers etc) - with a keen interest in tax governance and developing tax operations. With broad tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery and quality advice / report writing skills. With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills with the ability to distil tax concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing, reporting to senior managers, directors and partners, and will require you to actively manage your client portfolio and manage project delivery, coordinating teams to deliver exceptional client service, in addition to supporting business development activities. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and we require candidates with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are looking for someone: Who can act as a key point of contact within the firm for the client, together with senior members of the team. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. With experience of TA&RM work (including such as tax process, tax strategy, SAO, CCO, tax risk registers etc) - with a keen interest in tax governance and developing tax operations. With broad tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery and quality advice / report writing skills. With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 23, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills with the ability to distil tax concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing, reporting to senior managers, directors and partners, and will require you to actively manage your client portfolio and manage project delivery, coordinating teams to deliver exceptional client service, in addition to supporting business development activities. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and we require candidates with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are looking for someone: Who can act as a key point of contact within the firm for the client, together with senior members of the team. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. With experience of TA&RM work (including such as tax process, tax strategy, SAO, CCO, tax risk registers etc) - with a keen interest in tax governance and developing tax operations. With broad tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery and quality advice / report writing skills. With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-
Mar 23, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager, you'll play a key role in leading the team and ensuring the smooth delivery of services to our clients. Our clients value the quality of our advice, which stems from strong relationships and a deep understanding of their businesses. You'll manage day-to-day team operations, support senior colleagues, and oversee the review of statutory financial statements, financial reporting for various entities, corporate tax services, and ad-hoc advisory work. You'll also contribute to strategic growth, coach junior staff, and support business development and commercial performance. This role offers the chance to build on your financial reporting and technical expertise within a collaborative and supportive team. You'll receive high-quality training and development to help you succeed. We work with a wide range of clients, primarily owner-managed and SME businesses, across various sectors. Our work spans UK GAAP and IFRS frameworks, including financial statement preparation and advisory projects. You'll be someone with: Qualified ACA, ACCA or equivalent. Previous experience in a management role. Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements. Previous experience preparing and reviewing statutory accounts. Business development experience - able to contribute to the identification and conversion of opportunities to services. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 23, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager, you'll play a key role in leading the team and ensuring the smooth delivery of services to our clients. Our clients value the quality of our advice, which stems from strong relationships and a deep understanding of their businesses. You'll manage day-to-day team operations, support senior colleagues, and oversee the review of statutory financial statements, financial reporting for various entities, corporate tax services, and ad-hoc advisory work. You'll also contribute to strategic growth, coach junior staff, and support business development and commercial performance. This role offers the chance to build on your financial reporting and technical expertise within a collaborative and supportive team. You'll receive high-quality training and development to help you succeed. We work with a wide range of clients, primarily owner-managed and SME businesses, across various sectors. Our work spans UK GAAP and IFRS frameworks, including financial statement preparation and advisory projects. You'll be someone with: Qualified ACA, ACCA or equivalent. Previous experience in a management role. Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements. Previous experience preparing and reviewing statutory accounts. Business development experience - able to contribute to the identification and conversion of opportunities to services. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Senior Product Manager - Personalisation & AI Hybrid 1-2 days per week onsite in central London Are you passionate about creating exceptional digital experiences that delight customers and drive business impact? We're looking for an experienced Senior Product Manager with deep expertise in personalisation and AI to lead and inspire a high-performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team, enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial outcomes. Act as a servant leader, removing blockers, facilitating workshops, and inspiring your team to excel. Partner closely with data, engineering, and commercial stakeholders to ensure robust, scalable personalisation capabilities. Use both qualitative and quantitative insights to inform decisions, ensuring every product iteration is backed by data. About You Expert in product discovery and agile methodologies (Scrum, Kanban), with a track record of delivering results in dynamic environments. Proven experience in building and scaling personalisation or AI-driven products, ideally in eCommerce or digital consumer platforms. Inspirational leader, known for empowering teams, providing empathetic feedback, and fostering a culture of continuous learning. Strong technical understanding to guide discussions on trade-offs, delivery speed, and feasibility. Experienced in experimentation frameworks, recommendation engines, segmentation, or AI-enabled experiences at scale. Analytical, methodical, and obsessively focused on problem-solving, using data to drive decisions. Exceptional communication skills, skilled in driving asynchronous collaboration and culture via tools like Slack. What Success Looks Like A thriving, motivated team delivering impactful personalisation experiences. A product roadmap aligned with strategic goals, delivering measurable commercial and customer outcomes. Personalisation and AI initiatives embedded into the digital experience, transforming customer engagement. Experience & Qualifications Demonstrable expertise in product management experience in digital or eCommerce environments. Experience liaising across multiple internal teams (Engineering, Brand, Finance, HR, Product, Design, Operations) and external vendors. Demonstrable ability to lead complex initiatives from concept to execution. If you're ready to shape the future of personalisation in retail, inspire a talented team, and make a real impact on customers' experiences, we want to hear from you.
Mar 22, 2026
Full time
Senior Product Manager - Personalisation & AI Hybrid 1-2 days per week onsite in central London Are you passionate about creating exceptional digital experiences that delight customers and drive business impact? We're looking for an experienced Senior Product Manager with deep expertise in personalisation and AI to lead and inspire a high-performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team, enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial outcomes. Act as a servant leader, removing blockers, facilitating workshops, and inspiring your team to excel. Partner closely with data, engineering, and commercial stakeholders to ensure robust, scalable personalisation capabilities. Use both qualitative and quantitative insights to inform decisions, ensuring every product iteration is backed by data. About You Expert in product discovery and agile methodologies (Scrum, Kanban), with a track record of delivering results in dynamic environments. Proven experience in building and scaling personalisation or AI-driven products, ideally in eCommerce or digital consumer platforms. Inspirational leader, known for empowering teams, providing empathetic feedback, and fostering a culture of continuous learning. Strong technical understanding to guide discussions on trade-offs, delivery speed, and feasibility. Experienced in experimentation frameworks, recommendation engines, segmentation, or AI-enabled experiences at scale. Analytical, methodical, and obsessively focused on problem-solving, using data to drive decisions. Exceptional communication skills, skilled in driving asynchronous collaboration and culture via tools like Slack. What Success Looks Like A thriving, motivated team delivering impactful personalisation experiences. A product roadmap aligned with strategic goals, delivering measurable commercial and customer outcomes. Personalisation and AI initiatives embedded into the digital experience, transforming customer engagement. Experience & Qualifications Demonstrable expertise in product management experience in digital or eCommerce environments. Experience liaising across multiple internal teams (Engineering, Brand, Finance, HR, Product, Design, Operations) and external vendors. Demonstrable ability to lead complex initiatives from concept to execution. If you're ready to shape the future of personalisation in retail, inspire a talented team, and make a real impact on customers' experiences, we want to hear from you.
Business Intelligence Developer Peterborough, UK (Hybrid) Permanent full time Competitive + Bonus IRIS is continuing to grow its Data Science team as the business relies more heavily on data to support reporting, decision-making and future initiatives across finance, sales and operations. This is a newly created role to support the ongoing development of ABIOS , our internal data platform. ABIOS is used daily by teams across the business and plays an important role in areas such as billing, reporting and operational insight, supporting around £500k of monthly revenue. The role would suit someone who enjoys working with SQL, likes understanding how data is used in a real business context, and wants to be close to the problems they're solving rather than working on isolated technical tasks. Why This Role Matters ABIOS underpins a lot of day-to-day activity at IRIS. It brings together data from multiple core systems and makes it usable for teams who rely on accurate, timely information. Used by over 700 internal users each day Supports billing, finance and operational reporting Helps teams view, update and work with trusted data Continues to evolve as the business grows and changes You'll help keep the platform running smoothly while also contributing to improvements and future changes, including a move towards a hybrid Azure / AWS environment. About the Team You'll Join You'll join a small team of Business Intelligence Developers within the wider Data Science function, reporting into the Senior Manager, Data Science. The team works collaboratively and supports one another. There's a mix of development, data and analysis skills, and people are encouraged to share ideas, ask questions and challenge how things are done when it makes sense. What You'll Be Doing This is a hands-on role with a mix of development and support. Day to day, you'll be: Building and improving internal data tools within ABIOS Writing and maintaining SQL queries, views and datasets Pulling data from data warehouses and preparing it for use in tools and reports Investigating and fixing data issues to maintain data quality Testing changes and new features to ensure they work as expected Working with internal teams (such as Finance and Sales) to understand what data they need Documenting solutions and creating simple user guides Supporting wider Data Science BAU activity when needed As you become more familiar with the platform, you'll take on more ownership and start contributing to how solutions are designed, not just built. What We're Looking For This role is suited to someone with a solid foundation who is keen to develop further. You'll ideally have: Commercial experience working with SQL and data manipulation Strong Excel / Microsoft 365 skills Experience working with data in a business environment A structured, organised approach and good attention to detail The ability to explain technical topics clearly to non-technical colleagues Experience in the following would be useful but isn't essential: Postgres, MySQL or similar databases C# .NET, JavaScript, HTML/CSS Azure or AWS Internal data tools or reporting platforms Agile or Waterfall delivery approaches More importantly, we're looking for someone who is: Curious and keen to learn Comfortable asking questions and picking up new systems Practical and solution-focused Happy working as part of a team but able to take ownership of tasks Willing to put the effort in and grow with the role What You'll Gain A role that supports core business activity , not side projects Clear ownership and responsibility as you build confidence Exposure to cloud platforms and modern data practices Support and on-the-job learning from an experienced team Opportunities to develop towards more advanced data work over time Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you're interested in the role. Initial Interview (plus Online Assessments) A chat with our Talent team. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire). Hiring Manager interview A conversation focused on your experience, mindset and motivation for the role. We're looking for genuine interest and understanding of what the role involves. Technical / practical test A SQL- and data-focused assessment sent to you to complete independently. The test is designed to assess your own technical ability and understanding. Final face-to-face interview (Peterborough/Manchester) A final discussion with senior members of the Data Science team, including the hiring manager, to explore fit, collaboration style and how you'd work day to day. If you're looking for a role where your SQL skills are genuinely used, your work is trusted, and you can grow with the platform over time, we'd like to hear from you.
Mar 22, 2026
Full time
Business Intelligence Developer Peterborough, UK (Hybrid) Permanent full time Competitive + Bonus IRIS is continuing to grow its Data Science team as the business relies more heavily on data to support reporting, decision-making and future initiatives across finance, sales and operations. This is a newly created role to support the ongoing development of ABIOS , our internal data platform. ABIOS is used daily by teams across the business and plays an important role in areas such as billing, reporting and operational insight, supporting around £500k of monthly revenue. The role would suit someone who enjoys working with SQL, likes understanding how data is used in a real business context, and wants to be close to the problems they're solving rather than working on isolated technical tasks. Why This Role Matters ABIOS underpins a lot of day-to-day activity at IRIS. It brings together data from multiple core systems and makes it usable for teams who rely on accurate, timely information. Used by over 700 internal users each day Supports billing, finance and operational reporting Helps teams view, update and work with trusted data Continues to evolve as the business grows and changes You'll help keep the platform running smoothly while also contributing to improvements and future changes, including a move towards a hybrid Azure / AWS environment. About the Team You'll Join You'll join a small team of Business Intelligence Developers within the wider Data Science function, reporting into the Senior Manager, Data Science. The team works collaboratively and supports one another. There's a mix of development, data and analysis skills, and people are encouraged to share ideas, ask questions and challenge how things are done when it makes sense. What You'll Be Doing This is a hands-on role with a mix of development and support. Day to day, you'll be: Building and improving internal data tools within ABIOS Writing and maintaining SQL queries, views and datasets Pulling data from data warehouses and preparing it for use in tools and reports Investigating and fixing data issues to maintain data quality Testing changes and new features to ensure they work as expected Working with internal teams (such as Finance and Sales) to understand what data they need Documenting solutions and creating simple user guides Supporting wider Data Science BAU activity when needed As you become more familiar with the platform, you'll take on more ownership and start contributing to how solutions are designed, not just built. What We're Looking For This role is suited to someone with a solid foundation who is keen to develop further. You'll ideally have: Commercial experience working with SQL and data manipulation Strong Excel / Microsoft 365 skills Experience working with data in a business environment A structured, organised approach and good attention to detail The ability to explain technical topics clearly to non-technical colleagues Experience in the following would be useful but isn't essential: Postgres, MySQL or similar databases C# .NET, JavaScript, HTML/CSS Azure or AWS Internal data tools or reporting platforms Agile or Waterfall delivery approaches More importantly, we're looking for someone who is: Curious and keen to learn Comfortable asking questions and picking up new systems Practical and solution-focused Happy working as part of a team but able to take ownership of tasks Willing to put the effort in and grow with the role What You'll Gain A role that supports core business activity , not side projects Clear ownership and responsibility as you build confidence Exposure to cloud platforms and modern data practices Support and on-the-job learning from an experienced team Opportunities to develop towards more advanced data work over time Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you're interested in the role. Initial Interview (plus Online Assessments) A chat with our Talent team. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire). Hiring Manager interview A conversation focused on your experience, mindset and motivation for the role. We're looking for genuine interest and understanding of what the role involves. Technical / practical test A SQL- and data-focused assessment sent to you to complete independently. The test is designed to assess your own technical ability and understanding. Final face-to-face interview (Peterborough/Manchester) A final discussion with senior members of the Data Science team, including the hiring manager, to explore fit, collaboration style and how you'd work day to day. If you're looking for a role where your SQL skills are genuinely used, your work is trusted, and you can grow with the platform over time, we'd like to hear from you.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket led operations to measurable, product aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance. This will include: SRE Operating Model & Ways of Working: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets: Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data driven trade offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high friction operational work and prioritise engineering led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps: Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed). As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Short Description Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Mar 22, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As an SRE Consultant (Manager) at Capgemini Invent you will be part of our Cloud Advisory capability within the wider Business Technology capability unit. Our cloud advisory capability aims to inspire, lead and support organisations on their journey of adopting cloud for creating business and revenue models, generating growth, ensuring regulatory compliance and reducing their carbon footprint. Specifically In your role you will help clients build and embed reliability as an engineering discipline, shifting from ticket led operations to measurable, product aligned service performance. You will assess and shape the operating model, ways of working, and governance required to run resilient cloud and hybrid platforms at scale, partnering with engineering, operations, security and product leaders to improve outcomes across availability, reliability, scalability and operational performance. This will include: SRE Operating Model & Ways of Working: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets: Establish service measures and targets (SLIs/SLOs) and introduce Error Budgets to enable data driven trade offs between reliability and delivery velocity. Observability & Operational Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post incident improvement actions. Toil Reduction Through Engineering & Automation: Identify high friction operational work and prioritise engineering led automation to reduce manual effort, improve repeatability, and increase operational scalability. SRE Capability Assessment & Roadmaps: Assess SRE maturity/capabilities (e.g., availability, reliability, scalability, complexity and operational performance) and create a phased roadmap from assessment through recommendations and implementation. Cross discipline Enablement (DevSecOps / Platform / SRE): Improve collaboration across engineering disciplines by standardising processes and enabling platform and delivery capabilities that embed resiliency into application and infrastructure layers. Client Advisory Leadership: Lead advisory engagements, guide senior stakeholders through decisions on reliability investment, and coach teams to adopt new practices and measures sustainably (including training/enablement where needed). As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal Contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & Development - Training to support your career development and the skills Your Profile Extensive experience in client facing consulting and advisory roles, operating credibly with senior stakeholders and shaping complex transformation engagements. Proven ability to lead and own advisory engagements end to end, building trusted senior client relationships and actively contributing to shaping, selling, and expanding consulting work. Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Demonstrated business development capability, leveraging personal networks and firm relationships to originate, shape, and grow SRE, cloud, and operational resilience consulting opportunities. Experience working with at least one major cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform), applying SRE and operating model principles in advisory, transformation, or large scale delivery contexts; associate level certifications are desirable but not mandatory. Design, establish, and evolve SRE led centres of excellence (e.g. Reliability, Observability, or Operational Excellence), setting enterprise level standards for SLIs/SLOs, incident management, observability, and continuous improvement across cloud and hybrid platforms. Exposure to modern observability tooling and ecosystems (e.g. Datadog, Dynatrace, Prometheus, OpenTelemetry, Loki), with a strong understanding of how metrics, logs, and traces are applied to inform reliability strategy, incident management, and operational decision making. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore you may be asked about your citizenship in the application process. What You'll Love About Working Here Join the close knit, rapidly growing Cloud Transformation Tribe at Capgemini Invent, where you'll play a key role in helping top organisations unlock the full potential of their cloud and infrastructure investments. As part of our team, you'll work on impactful projects that drive innovation and efficiency, collaborating closely with experts in a supportive, agile environment that values growth, learning, and teamwork. If you're excited to be part of a dynamic group making real transformations in cloud technology, Capgemini Invent is the place to grow. We provide a host of opportunities for learning and certification through internal and partner led programmes and hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients Need To Know At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Short Description Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. Share this page with yourself or people you know Similar job opportunities If this job isn't the right fit for you, explore other opportunities! When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: £600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Mar 22, 2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: £600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Mitsubishi UFJ Financial Group (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking. The Group's operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan's leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan's largest securities firms. The Project Promotion team is part of the IT Planning, Reporting and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning. The Risk & Pele Portfolio is part of the Project Promotion team which handle to deliver EMEA project within the planned schedule and budget. NUMBER OF DIRECT REPORTS 0-2 subject to wider project delivery requirements MAIN PURPOSE OF THE ROLE To lead and oversee the delivery of Bank EMEA Risk Management projects within the Project Promotion Team. The successful candidate will be responsible for managing the end-to-end execution of risk management-related initiatives, ensuring projects align with business objectives, regulatory requirements, and industry best practices. This role involves providing oversight and support to a team of Project Managers and other project delivery resources, engaging key staff across the organisation and providing timely updates to key oversight committees and senior stakeholders. KEY RESPONSIBILITIES Programme Management: Lead and manage the Bank EMEA Risk Management change pillar, ensuring alignment with strategic business objectives. Oversee the planning, execution, and delivery of projects related to market risk, credit risk, operational risk, and regulatory compliance, working with individual Project Managers as appropriate. Drive project governance, ensuring compliance with internal policies, regulatory standards, and best practices. Proactively identify, assess, and mitigate risks that may impact project success. Financial & Resource Management: Manage the expense budget for the programme, ensuring cost-effective project execution. Optimize resource allocation across the programme, balancing priorities and timelines. Work closely with Finance and Procurement teams for budget forecasting, reporting, and approvals. Team Leadership & Stakeholder Engagement: Lead, mentor, and oversee a team of Project Managers, fostering a high-performance culture. Serve as a point of contact for senior management, risk committees, and other oversight bodies. Provide regular status reports and updates to governance committees, ensuring transparency and accountability. Engage with internal stakeholders across Risk, Compliance, Finance, IT, and Operations to align project goals with business needs. Reporting & Compliance: Ensure accurate and timely reporting to regulatory and internal oversight bodies. Implement risk reporting frameworks, dashboards, and KPIs to monitor project performance. Stay updated on regulatory changes impacting market and credit risk management functions. WORK EXPERIENCE 10+ years of experience in programme management within the banking or financial services sector. Strong understanding of risk management functions, including market risk, credit risk, and regulatory compliance. Proven experience in budget management, stakeholder engagement, and team leadership. Ability to work in a fast-paced, regulatory-driven environment with competing priorities. Excellent communication, analytical, and problem-solving skills. SKILLS AND EXPERIENCE Bachelor's degree in Finance, Business Administration, Project Management, or a related field. Project management certification (PMP, PRINCE2, or equivalent) is highly desirable. Knowledge of Basel III, IFRS 9, CCAR, DORA and other risk regulatory frameworks. Familiarity with Agile and Waterfall project management methodologies. Experience in working with risk analytics, data governance, risk technology solutions. PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Excellent Microsoft Project, Microsoft Office & Other Project Management tool skills We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Mar 22, 2026
Full time
Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. Mitsubishi UFJ Financial Group (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG has a global network with 1,100 offices in over 40 countries. The Group has over 140,000 employees, offering services including corporate banking, commercial banking, retail banking, wealth management, investment banking, capital markets, personal and corporate trust, and transaction banking. The Group's operating companies include Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking Corporation (Japan's leading trust bank), and Mitsubishi UFJ Securities Holdings Co., Ltd., one of Japan's largest securities firms. The Project Promotion team is part of the IT Planning, Reporting and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning. The Risk & Pele Portfolio is part of the Project Promotion team which handle to deliver EMEA project within the planned schedule and budget. NUMBER OF DIRECT REPORTS 0-2 subject to wider project delivery requirements MAIN PURPOSE OF THE ROLE To lead and oversee the delivery of Bank EMEA Risk Management projects within the Project Promotion Team. The successful candidate will be responsible for managing the end-to-end execution of risk management-related initiatives, ensuring projects align with business objectives, regulatory requirements, and industry best practices. This role involves providing oversight and support to a team of Project Managers and other project delivery resources, engaging key staff across the organisation and providing timely updates to key oversight committees and senior stakeholders. KEY RESPONSIBILITIES Programme Management: Lead and manage the Bank EMEA Risk Management change pillar, ensuring alignment with strategic business objectives. Oversee the planning, execution, and delivery of projects related to market risk, credit risk, operational risk, and regulatory compliance, working with individual Project Managers as appropriate. Drive project governance, ensuring compliance with internal policies, regulatory standards, and best practices. Proactively identify, assess, and mitigate risks that may impact project success. Financial & Resource Management: Manage the expense budget for the programme, ensuring cost-effective project execution. Optimize resource allocation across the programme, balancing priorities and timelines. Work closely with Finance and Procurement teams for budget forecasting, reporting, and approvals. Team Leadership & Stakeholder Engagement: Lead, mentor, and oversee a team of Project Managers, fostering a high-performance culture. Serve as a point of contact for senior management, risk committees, and other oversight bodies. Provide regular status reports and updates to governance committees, ensuring transparency and accountability. Engage with internal stakeholders across Risk, Compliance, Finance, IT, and Operations to align project goals with business needs. Reporting & Compliance: Ensure accurate and timely reporting to regulatory and internal oversight bodies. Implement risk reporting frameworks, dashboards, and KPIs to monitor project performance. Stay updated on regulatory changes impacting market and credit risk management functions. WORK EXPERIENCE 10+ years of experience in programme management within the banking or financial services sector. Strong understanding of risk management functions, including market risk, credit risk, and regulatory compliance. Proven experience in budget management, stakeholder engagement, and team leadership. Ability to work in a fast-paced, regulatory-driven environment with competing priorities. Excellent communication, analytical, and problem-solving skills. SKILLS AND EXPERIENCE Bachelor's degree in Finance, Business Administration, Project Management, or a related field. Project management certification (PMP, PRINCE2, or equivalent) is highly desirable. Knowledge of Basel III, IFRS 9, CCAR, DORA and other risk regulatory frameworks. Familiarity with Agile and Waterfall project management methodologies. Experience in working with risk analytics, data governance, risk technology solutions. PERSONAL REQUIREMENTS Excellent communication skills Results driven, with a strong sense of accountability A proactive, motivated approach. The ability to operate with urgency and prioritise work accordingly Strong decision making skills, the ability to demonstrate sound judgement A structured and logical approach to work Strong problem solving skills A creative and innovative approach to work Excellent interpersonal skills The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Excellent Microsoft Project, Microsoft Office & Other Project Management tool skills We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join BDO's International Institutions and Donor Assurance (IIDA) team as an Audit Manager and make a global impact. You'll work with prestigious organisations like UN agencies and the European Commission, providing assurance services such as audits, certifications, and consultancy. Lead engagement meetings in English and French, both virtually and in person, and prepare audit plans based on a thorough understanding of terms and grant conditions. Coordinate and lead audit teams, write and review reports, and represent IIDA and BDO before international stakeholders. This role offers unique travel opportunities, allowing you to gain insights into the development sector and the international donor community. Contribute to the success of our clients and beneficiaries while working in a multicultural team in vibrant London. If you're ready for a challenging and rewarding career that offers experiences few can match, join us and make a difference on a global scale. You'll be someone with: A professional accountancy qualification (ACA / ACCA / CIMA / DEC or equivalent) is preferred Bilingual French with excellent verbal and written English a minimum requirement Audit experience A genuine interest in international development and this sector An ability to communicate in a professional, constructive way Proven track record in audit and assurance work International travel for assignments (travel can include, but not be limited to, Europe, Africa, Asia and the Middle East) You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 21, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join BDO's International Institutions and Donor Assurance (IIDA) team as an Audit Manager and make a global impact. You'll work with prestigious organisations like UN agencies and the European Commission, providing assurance services such as audits, certifications, and consultancy. Lead engagement meetings in English and French, both virtually and in person, and prepare audit plans based on a thorough understanding of terms and grant conditions. Coordinate and lead audit teams, write and review reports, and represent IIDA and BDO before international stakeholders. This role offers unique travel opportunities, allowing you to gain insights into the development sector and the international donor community. Contribute to the success of our clients and beneficiaries while working in a multicultural team in vibrant London. If you're ready for a challenging and rewarding career that offers experiences few can match, join us and make a difference on a global scale. You'll be someone with: A professional accountancy qualification (ACA / ACCA / CIMA / DEC or equivalent) is preferred Bilingual French with excellent verbal and written English a minimum requirement Audit experience A genuine interest in international development and this sector An ability to communicate in a professional, constructive way Proven track record in audit and assurance work International travel for assignments (travel can include, but not be limited to, Europe, Africa, Asia and the Middle East) You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager, you'll play a key role in leading the team and ensuring the smooth delivery of services to our clients. Our clients value the quality of our advice, which stems from strong relationships and a deep understanding of their businesses. You'll manage day-to-day team operations, support senior colleagues, and oversee the review of statutory financial statements, financial reporting for various entities, corporate tax services, and ad-hoc advisory work. You'll also contribute to strategic growth, coach junior staff, and support business development and commercial performance. This role offers the chance to build on your financial reporting and technical expertise within a collaborative and supportive team. You'll receive high-quality training and development to help you succeed. We work with a wide range of clients, primarily owner-managed and SME businesses, across various sectors. Our work spans UK GAAP and IFRS frameworks, including financial statement preparation and advisory projects. You'll be someone with: Qualified ACA, ACCA or equivalent. Previous experience in a management role. Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements. Previous experience preparing and reviewing statutory accounts. Business development experience - able to contribute to the identification and conversion of opportunities to services. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 20, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager, you'll play a key role in leading the team and ensuring the smooth delivery of services to our clients. Our clients value the quality of our advice, which stems from strong relationships and a deep understanding of their businesses. You'll manage day-to-day team operations, support senior colleagues, and oversee the review of statutory financial statements, financial reporting for various entities, corporate tax services, and ad-hoc advisory work. You'll also contribute to strategic growth, coach junior staff, and support business development and commercial performance. This role offers the chance to build on your financial reporting and technical expertise within a collaborative and supportive team. You'll receive high-quality training and development to help you succeed. We work with a wide range of clients, primarily owner-managed and SME businesses, across various sectors. Our work spans UK GAAP and IFRS frameworks, including financial statement preparation and advisory projects. You'll be someone with: Qualified ACA, ACCA or equivalent. Previous experience in a management role. Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements. Previous experience preparing and reviewing statutory accounts. Business development experience - able to contribute to the identification and conversion of opportunities to services. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager, you'll play a key role in leading the team and ensuring the smooth delivery of services to our clients. Our clients value the quality of our advice, which stems from strong relationships and a deep understanding of their businesses. You'll manage day-to-day team operations, support senior colleagues, and oversee the review of statutory financial statements, financial reporting for various entities, corporate tax services, and ad-hoc advisory work. You'll also contribute to strategic growth, coach junior staff, and support business development and commercial performance. This role offers the chance to build on your financial reporting and technical expertise within a collaborative and supportive team. You'll receive high-quality training and development to help you succeed. We work with a wide range of clients, primarily owner-managed and SME businesses, across various sectors. Our work spans UK GAAP and IFRS frameworks, including financial statement preparation and advisory projects. You'll be someone with: Qualified ACA, ACCA or equivalent. Previous experience in a management role. Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements. Previous experience preparing and reviewing statutory accounts. Business development experience - able to contribute to the identification and conversion of opportunities to services. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Mar 20, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons The Business Services and Outsourcing team are essential to meeting our clients' evolving requirements. As well as delivering long-term, sustainable value to businesses by providing a range of solutions such as accounting, payroll and compliance services, they also play a key role in tying together many of our services across BDO both domestically and internationally. By building deep and meaningful relationships with a range of clients from ambitious entrepreneurial SMEs to large multi-national groups, our BS&O team don't just advise on their specific business challenges, they open doors for other teams to provide our firm's wider service offering. To succeed in this agile environment, you'll need to demonstrate excellent problem-solving skills and initiative. In return, you'll have the opportunity for progression, and the chance to develop in one of the industry's most exciting and varied roles. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As a Manager, you'll play a key role in leading the team and ensuring the smooth delivery of services to our clients. Our clients value the quality of our advice, which stems from strong relationships and a deep understanding of their businesses. You'll manage day-to-day team operations, support senior colleagues, and oversee the review of statutory financial statements, financial reporting for various entities, corporate tax services, and ad-hoc advisory work. You'll also contribute to strategic growth, coach junior staff, and support business development and commercial performance. This role offers the chance to build on your financial reporting and technical expertise within a collaborative and supportive team. You'll receive high-quality training and development to help you succeed. We work with a wide range of clients, primarily owner-managed and SME businesses, across various sectors. Our work spans UK GAAP and IFRS frameworks, including financial statement preparation and advisory projects. You'll be someone with: Qualified ACA, ACCA or equivalent. Previous experience in a management role. Strong working knowledge of UK and international reporting standards (including UK GAAP and UK-adopted IFRS) and related financial reporting requirements. Previous experience preparing and reviewing statutory accounts. Business development experience - able to contribute to the identification and conversion of opportunities to services. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise, and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: Delivery Manager Location: Primarily London-based with flexibility depending on client engagements Salary: Competitive + Attractive Benefit Package Contract: Permanent Brand: Lorien Global (Impellam Project Services - Delivery Operations) About the Organisation Lorien Global, in partnership with Impellam Project Services, delivers technology-led consulting solutions across digital, data, AI and platform transformation. Our focus is on providing outcome-based delivery rather than traditional recruitment services. Through managed services, agile programmes and capability uplifts, we support clients in achieving measurable operational and strategic outcomes. Our Delivery Operations function ensures all engagements are governed effectively, executed to a high standard, and aligned with contractual and commercial expectations. The Role We are seeking an experienced Delivery Manager to support the mobilisation, coordination, governance and commercial oversight of multiple client engagements. The successful candidate will ensure delivery activities are executed efficiently, performance metrics are achieved, and client satisfaction is consistently maintained. This position requires strong delivery discipline, proven stakeholder management skills, and the ability to operate across several clients in a fast-paced consultancy environment. Key Responsibilities Client Engagement & Relationship Management Act as the primary delivery contact for a strategic client and several additional accounts. Maintain effective and professional relationships with client stakeholders. Lead service reviews, retrospectives and continuous improvement discussions. Delivery Leadership & Governance Manage delivery across multiple workstreams in alignment with timelines, governance and quality standards. Lead RAID processes and provide structured delivery reporting. Track KPIs and ensure delivery performance aligns with expectations. SOW & Commercial Management Create and maintain Statements of Work, ensuring accurate scope, deliverables and commercials. Support pricing, rate negotiations and margin protection. Manage invoicing triggers, acceptance criteria and approval workflows. Resource & Team Coordination Forecast resource requirements and collaborate with Operations and Talent teams for allocation. Provide oversight and direction to consultants and project teams. Support mobilisation, onboarding and utilisation planning. Cross-Functional Collaboration Work with PMO, Commercial, Talent Acquisition and Leadership teams to ensure high-quality delivery execution. Drive adherence to internal processes and best-practice frameworks. Contribute to knowledge-sharing and ongoing operational improvements. Candidate Profile: Essential Experience Experience in delivery operations, PMO or programme support roles within consultancy or technology-focused environments. Strong understanding of delivery lifecycles, governance and reporting. Proven experience managing multiple client accounts concurrently. Strong commercial acumen across SOWs, T&M, fixed-price and managed service models. Excellent communication, stakeholder engagement and analytical skills. Desirable Experience Experience with Jira, Monday, Confluence, Power BI or similar tools. Exposure to digital, data or AI-focused transformation projects. Certifications such as Agile, PRINCE2 or ITIL. Why Work With Us We provide a structured and supportive environment that prioritises professional development and delivery excellence. Team members benefit from: Defined career progression pathways into senior delivery leadership, programme management or portfolio roles Exposure to complex digital and AI-driven transformation across multiple sectors A collaborative culture centred on accountability, communication and operational discipline How to Apply If you meet the required experience and are committed to delivering high-quality outcomes for clients, we invite you to apply. Join us and contribute to the successful delivery of impactful, outcome-driven solutions. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Mar 19, 2026
Full time
Job Title: Delivery Manager Location: Primarily London-based with flexibility depending on client engagements Salary: Competitive + Attractive Benefit Package Contract: Permanent Brand: Lorien Global (Impellam Project Services - Delivery Operations) About the Organisation Lorien Global, in partnership with Impellam Project Services, delivers technology-led consulting solutions across digital, data, AI and platform transformation. Our focus is on providing outcome-based delivery rather than traditional recruitment services. Through managed services, agile programmes and capability uplifts, we support clients in achieving measurable operational and strategic outcomes. Our Delivery Operations function ensures all engagements are governed effectively, executed to a high standard, and aligned with contractual and commercial expectations. The Role We are seeking an experienced Delivery Manager to support the mobilisation, coordination, governance and commercial oversight of multiple client engagements. The successful candidate will ensure delivery activities are executed efficiently, performance metrics are achieved, and client satisfaction is consistently maintained. This position requires strong delivery discipline, proven stakeholder management skills, and the ability to operate across several clients in a fast-paced consultancy environment. Key Responsibilities Client Engagement & Relationship Management Act as the primary delivery contact for a strategic client and several additional accounts. Maintain effective and professional relationships with client stakeholders. Lead service reviews, retrospectives and continuous improvement discussions. Delivery Leadership & Governance Manage delivery across multiple workstreams in alignment with timelines, governance and quality standards. Lead RAID processes and provide structured delivery reporting. Track KPIs and ensure delivery performance aligns with expectations. SOW & Commercial Management Create and maintain Statements of Work, ensuring accurate scope, deliverables and commercials. Support pricing, rate negotiations and margin protection. Manage invoicing triggers, acceptance criteria and approval workflows. Resource & Team Coordination Forecast resource requirements and collaborate with Operations and Talent teams for allocation. Provide oversight and direction to consultants and project teams. Support mobilisation, onboarding and utilisation planning. Cross-Functional Collaboration Work with PMO, Commercial, Talent Acquisition and Leadership teams to ensure high-quality delivery execution. Drive adherence to internal processes and best-practice frameworks. Contribute to knowledge-sharing and ongoing operational improvements. Candidate Profile: Essential Experience Experience in delivery operations, PMO or programme support roles within consultancy or technology-focused environments. Strong understanding of delivery lifecycles, governance and reporting. Proven experience managing multiple client accounts concurrently. Strong commercial acumen across SOWs, T&M, fixed-price and managed service models. Excellent communication, stakeholder engagement and analytical skills. Desirable Experience Experience with Jira, Monday, Confluence, Power BI or similar tools. Exposure to digital, data or AI-focused transformation projects. Certifications such as Agile, PRINCE2 or ITIL. Why Work With Us We provide a structured and supportive environment that prioritises professional development and delivery excellence. Team members benefit from: Defined career progression pathways into senior delivery leadership, programme management or portfolio roles Exposure to complex digital and AI-driven transformation across multiple sectors A collaborative culture centred on accountability, communication and operational discipline How to Apply If you meet the required experience and are committed to delivering high-quality outcomes for clients, we invite you to apply. Join us and contribute to the successful delivery of impactful, outcome-driven solutions. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Mar 19, 2026
Full time
We are seeking an individual located in the UK. This is a Remote work from home position, and individual is required to reside and be authorized to work in the United Kingdom. We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a remote Sr. Director, Customer Success; Individual must be in United Kingdom. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do: The Sr. Director of Customer Success responsible for the Finance Vertical leads a high performing organisation that drives value realisation, retention, and expansion across banks, insurance, payments, capital markets, and fintech customers. This executive owns the end to end post sales customer lifecycle-from onboarding through to renewal-ensuring operational excellence and measurable ROI aligned to finance specific priorities (e.g., risk & compliance, operational efficiency, customer experience, and data security). You will build the vertical strategy for a portfolio of complex enterprise accounts, partnering cross functionally with Sales, Operations, Product, Customer Care, and Marketing to deliver exceptional customer outcomes and sustainable revenue growth. Responsibilities: Strategy & Leadership Define and execute the finance-vertical CS strategy, segmented by sub vertical (banking, insurance, payments) and customer tier (strategic, enterprise, mid market). Build, scale, and mentor a diverse team of Customer Success Managers and Directors. Establish a value framework with finance relevant KPIs, outcome maps, and executive communications (QBRs). Own the renewal and net retention for your customer base (clear rules of engagement and forecast accountability). Customer Outcomes & Advocacy Ensure successful onboarding and time to value with robust project governance for complex, multi stakeholder programs. Drive QBR cadence with key stakeholders; communicate value tied to business cases and regulatory imperatives. Drive adoption, maturity, and expansion through structured success plans, territory maps and executive sponsorship programs. Build customer advocacy (references, case studies, advisory boards) aligned to the finance ecosystem. Cross Functional Partnerships Partner with Product on voice of customer, roadmap validation, beta programs, and finance grade features (security, reporting, controls). Partner with Implementation teams for onboarding, reduce time to value, and ensure high quality project delivery. Align with Sales teams on expansion strategies, whitespace analysis, commercial alignment, and account plans. Collaborate with Support and Engineering on incident management, major incident communications, and reliability narratives. Operational Excellence Design and operationalize a CS operating model: segmentation, coverage, health scoring, success planning, QBR templates, renewals forecast, and escalation paths. Own CS budget, capacity planning, hiring plan, and productivity benchmarks. What You May Need to be Successful: Bachelor's degree or equivalent work experience. MBA highly desired. 3+ years of related experience in Account Management. 2+ years of organizational leadership experience. 5+ years of experience managing accounts valued at over $500k (significant company experience managing complex, high value accounts). Ability to manage and lead during times of change and organizational transformation. Understanding how to work growth businesses in a competitive environment. Excellent tactical execution skills. Strong sense of process and the ability to innovate on process tools and conventions. Ability to craft detailed, well written communications and proposals. Maintain a high emphasis on teamwork, collaboration, and process innovation. Ability to influence others through strong verbal and written communication. Strategic mindset: self directed, organized, analytical, and have excellent problem analysis/problem solving skills. Ability to build relationships, communicate effectively throughout an organization, influence, negotiate, and establish mutually agreeable expectations. Diligent, resourceful, versatile, and able to multitask. Ability to travel at least 25% Preferred: Entrepreneurial style with proven ability to thrive in a dynamic, changing environment where a critical key to success is the ability to optimize and leverage limited resources. Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best in class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Benefits Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme. Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline. Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay. Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews. What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
Vice President, Operations Project Manager page is loaded Vice President, Operations Project Managerlocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 23, 2026 (16 days left to apply)job requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTIONThe Operations Change function supports strategic transformation across all Operations Projects and processes. This role sits within a high-impact portfolio delivering complex, multi-stream programmes aligned to the EMEA regional strategy. Programmes may include regulatory change, operational transformation, and technology integration across multiple entities, with a strong emphasis on trade lifecycle and payments initiatives within investment banking. MAIN PURPOSE OF THE ROLETo lead and govern the delivery of large-scale, cross-functional projects within the Operations portfolio. The Programme Manager will ensure alignment with strategic objectives, manage interdependencies across projects, and deliver measurable outcomes within agreed timelines and budgets. This includes: Defining programme/ project scope, structure, and governance. Leading programme/ project planning, execution, and benefits realisation. Managing senior stakeholders and cross-functional delivery teams. Ensuring compliance with the project delivery framework and regulatory standards. Supporting the Portfolio Manager in strategic planning, reporting, and resource alignment. Driving delivery of initiatives related to the full trade lifecycle and payments infrastructure in investment banking. KEY RESPONSIBILITIES Own end-to-end programme/ project delivery from initiation through closure, ensuring alignment with portfolio strategy. Establish and maintain robust programme/ project governance, including steering committees, working groups, and executive reporting. Manage interdependencies across projects, ensuring risks, issues, and changes are proactively addressed. Lead programme/ project planning, including resource forecasting, budget control, and milestone tracking. Provide strategic insight and recommendations to senior stakeholders, ensuring transparency and accountability. Collaborate with the Portfolio Manager to shape the annual delivery roadmap and prioritise initiatives. Ensure all programme/ project artefacts meet quality standards and are audit ready. Drive continuous improvement through lessons learned and post-implementation reviews. Oversee delivery of programme/ project involving trade lifecycle events (e.g. trade capture, confirmation, settlement, reconciliation) and payments processing (e.g. SWIFT, SEPA, CHAPS, cross-border payments). Deliver operational change across trade and client management, supporting data, collateral and cash management, reference data, trade and transaction reporting, and network management. Drive efficiencies in the processes/ tools where idnetified Manage trade migration and transition activities, ensuring minimal disruption and robust control environments. WORK EXPERIENCEEssential: Extensive experience delivering complex, multi-stream programme/ project in financial services. Proven track record of managing regulatory, operational, and technology-driven change. Deep understanding of the trade lifecycle in investment banking, including trade capture, booking, matching, settlement, and post-trade reporting. Experience delivering payments-related change programmes, including domestic and cross-border payment systems, payment messaging standards, and operational risk controls. Strong product and operational process knowledge with a focus on delivering sustainable processes and controls. Demonstrated experience in investment budget management, including forecasting, cost control, and change management. Proven ability to align project allocations with departmental business plans and secure stakeholder commitment. Experience in resource planning and delivery assurance, ensuring timely and realistic programme execution.Preferred: Experience in front-to-back change initiatives. Familiarity with regulatory frameworks (e.g. SOX, GDPR, operational resilience). Experience working across multiple legal entities and jurisdictions. SKILLS AND EXPERIENCEFunctional / Technical Competencies: Programme/ project governance and delivery Programme/ project and resource management Financial control and investment planning Change risk and dependency management Executive stakeholder engagement Agile and Waterfall delivery methodologies Trade lifecycle and payments operations RAID management and governance reporting Document and artefact management Programme closure and benefits realisation Familiarity with project delivery tools and reporting platformsEducation / Qualifications: Preferred: Prince2, MSP, PMI, or equivalent certifications PERSONAL REQUIREMENTS Strategic thinker with strong analytical and problem-solving skills Excellent communication and stakeholder management Resilient, proactive, and results-driven Able to manage ambiguity and competing priorities Strong leadership and team development capabilities High attention to detail and structured approach to delivery This role closes on 22nd March 2026 We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Mar 19, 2026
Full time
Vice President, Operations Project Manager page is loaded Vice President, Operations Project Managerlocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 23, 2026 (16 days left to apply)job requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. OVERVIEW OF THE DEPARTMENT/SECTIONThe Operations Change function supports strategic transformation across all Operations Projects and processes. This role sits within a high-impact portfolio delivering complex, multi-stream programmes aligned to the EMEA regional strategy. Programmes may include regulatory change, operational transformation, and technology integration across multiple entities, with a strong emphasis on trade lifecycle and payments initiatives within investment banking. MAIN PURPOSE OF THE ROLETo lead and govern the delivery of large-scale, cross-functional projects within the Operations portfolio. The Programme Manager will ensure alignment with strategic objectives, manage interdependencies across projects, and deliver measurable outcomes within agreed timelines and budgets. This includes: Defining programme/ project scope, structure, and governance. Leading programme/ project planning, execution, and benefits realisation. Managing senior stakeholders and cross-functional delivery teams. Ensuring compliance with the project delivery framework and regulatory standards. Supporting the Portfolio Manager in strategic planning, reporting, and resource alignment. Driving delivery of initiatives related to the full trade lifecycle and payments infrastructure in investment banking. KEY RESPONSIBILITIES Own end-to-end programme/ project delivery from initiation through closure, ensuring alignment with portfolio strategy. Establish and maintain robust programme/ project governance, including steering committees, working groups, and executive reporting. Manage interdependencies across projects, ensuring risks, issues, and changes are proactively addressed. Lead programme/ project planning, including resource forecasting, budget control, and milestone tracking. Provide strategic insight and recommendations to senior stakeholders, ensuring transparency and accountability. Collaborate with the Portfolio Manager to shape the annual delivery roadmap and prioritise initiatives. Ensure all programme/ project artefacts meet quality standards and are audit ready. Drive continuous improvement through lessons learned and post-implementation reviews. Oversee delivery of programme/ project involving trade lifecycle events (e.g. trade capture, confirmation, settlement, reconciliation) and payments processing (e.g. SWIFT, SEPA, CHAPS, cross-border payments). Deliver operational change across trade and client management, supporting data, collateral and cash management, reference data, trade and transaction reporting, and network management. Drive efficiencies in the processes/ tools where idnetified Manage trade migration and transition activities, ensuring minimal disruption and robust control environments. WORK EXPERIENCEEssential: Extensive experience delivering complex, multi-stream programme/ project in financial services. Proven track record of managing regulatory, operational, and technology-driven change. Deep understanding of the trade lifecycle in investment banking, including trade capture, booking, matching, settlement, and post-trade reporting. Experience delivering payments-related change programmes, including domestic and cross-border payment systems, payment messaging standards, and operational risk controls. Strong product and operational process knowledge with a focus on delivering sustainable processes and controls. Demonstrated experience in investment budget management, including forecasting, cost control, and change management. Proven ability to align project allocations with departmental business plans and secure stakeholder commitment. Experience in resource planning and delivery assurance, ensuring timely and realistic programme execution.Preferred: Experience in front-to-back change initiatives. Familiarity with regulatory frameworks (e.g. SOX, GDPR, operational resilience). Experience working across multiple legal entities and jurisdictions. SKILLS AND EXPERIENCEFunctional / Technical Competencies: Programme/ project governance and delivery Programme/ project and resource management Financial control and investment planning Change risk and dependency management Executive stakeholder engagement Agile and Waterfall delivery methodologies Trade lifecycle and payments operations RAID management and governance reporting Document and artefact management Programme closure and benefits realisation Familiarity with project delivery tools and reporting platformsEducation / Qualifications: Preferred: Prince2, MSP, PMI, or equivalent certifications PERSONAL REQUIREMENTS Strategic thinker with strong analytical and problem-solving skills Excellent communication and stakeholder management Resilient, proactive, and results-driven Able to manage ambiguity and competing priorities Strong leadership and team development capabilities High attention to detail and structured approach to delivery This role closes on 22nd March 2026 We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
Job Title: Aerospace Business Development Manager Location: Heathrow, London Salary: £50,000 - £80,000 + 10% GP Commission + Benefits Company: Medium-sized International Freight Forwarder (Confidential) Overview An established, medium-sized freight forwarder based at Heathrow is seeking an experienced Aerospace Business Development Manager to drive growth within their specialist aerospace and aviation vertical. This is a key commercial role focused on securing new business across airlines, aerospace manufacturers, MRO providers, and aviation suppliers, while working closely with internal operational teams to deliver tailored logistics solutions. This opportunity would suit a commercially driven individual with strong aerospace industry knowledge and a proven background in freight forwarding sales, ideally with exposure to aerospace operational requirements. Key Responsibilities of Business Development Manager Business Development & Sales Identify, target, and secure new aerospace and aviation clients across the UK and Europe. Develop and execute a strategic sales plan focused on aerospace logistics solutions, including AOG, time-critical, and routine shipments. Build and maintain strong relationships with airlines, OEMs, MRO providers, and aerospace suppliers. Generate and manage a strong sales pipeline, consistently achieving and exceeding GP targets. Conduct client meetings, presentations, and commercial negotiations. Account Development & Relationship Management Grow existing aerospace accounts by identifying new opportunities and increasing wallet share. Act as a key point of contact for aerospace clients, ensuring high levels of customer satisfaction. Work closely with operational teams to ensure service delivery aligns with client expectations. Commercial & Operational Collaboration Collaborate with operations to develop competitive and tailored logistics solutions. Support the implementation of new business, ensuring smooth onboarding and service delivery. Provide market intelligence and feedback on industry trends, competitor activity, and customer requirements. Industry Engagement Represent the business at aerospace industry events, networking functions, and trade shows. Maintain up-to-date knowledge of aerospace logistics requirements, compliance, and best practices. Requirements for Business Development Manager Essential: Proven track record in business development within freight forwarding. Strong knowledge of aerospace logistics and supply chain requirements. Experience working with aerospace clients such as airlines, OEMs, or MRO organisations. Excellent commercial acumen and ability to generate new business. Strong communication, negotiation, and relationship-building skills. Self-motivated, target-driven, and able to work independently. Highly Desirable: Previous exposure to aerospace commercial operations or operational roles within aerospace logistics. Experience handling AOG, time-critical, or aviation-related shipments. Existing network within the aerospace and aviation sector. Package & Benefits Salary: £50,000 - £80,000 (dependent on experience) Uncapped commission structure - 10% of Gross Profit Strong earning potential Opportunity to build and grow the aerospace division Supportive and agile working environment Heathrow-based role with flexibility for client visits
Mar 19, 2026
Full time
Job Title: Aerospace Business Development Manager Location: Heathrow, London Salary: £50,000 - £80,000 + 10% GP Commission + Benefits Company: Medium-sized International Freight Forwarder (Confidential) Overview An established, medium-sized freight forwarder based at Heathrow is seeking an experienced Aerospace Business Development Manager to drive growth within their specialist aerospace and aviation vertical. This is a key commercial role focused on securing new business across airlines, aerospace manufacturers, MRO providers, and aviation suppliers, while working closely with internal operational teams to deliver tailored logistics solutions. This opportunity would suit a commercially driven individual with strong aerospace industry knowledge and a proven background in freight forwarding sales, ideally with exposure to aerospace operational requirements. Key Responsibilities of Business Development Manager Business Development & Sales Identify, target, and secure new aerospace and aviation clients across the UK and Europe. Develop and execute a strategic sales plan focused on aerospace logistics solutions, including AOG, time-critical, and routine shipments. Build and maintain strong relationships with airlines, OEMs, MRO providers, and aerospace suppliers. Generate and manage a strong sales pipeline, consistently achieving and exceeding GP targets. Conduct client meetings, presentations, and commercial negotiations. Account Development & Relationship Management Grow existing aerospace accounts by identifying new opportunities and increasing wallet share. Act as a key point of contact for aerospace clients, ensuring high levels of customer satisfaction. Work closely with operational teams to ensure service delivery aligns with client expectations. Commercial & Operational Collaboration Collaborate with operations to develop competitive and tailored logistics solutions. Support the implementation of new business, ensuring smooth onboarding and service delivery. Provide market intelligence and feedback on industry trends, competitor activity, and customer requirements. Industry Engagement Represent the business at aerospace industry events, networking functions, and trade shows. Maintain up-to-date knowledge of aerospace logistics requirements, compliance, and best practices. Requirements for Business Development Manager Essential: Proven track record in business development within freight forwarding. Strong knowledge of aerospace logistics and supply chain requirements. Experience working with aerospace clients such as airlines, OEMs, or MRO organisations. Excellent commercial acumen and ability to generate new business. Strong communication, negotiation, and relationship-building skills. Self-motivated, target-driven, and able to work independently. Highly Desirable: Previous exposure to aerospace commercial operations or operational roles within aerospace logistics. Experience handling AOG, time-critical, or aviation-related shipments. Existing network within the aerospace and aviation sector. Package & Benefits Salary: £50,000 - £80,000 (dependent on experience) Uncapped commission structure - 10% of Gross Profit Strong earning potential Opportunity to build and grow the aerospace division Supportive and agile working environment Heathrow-based role with flexibility for client visits
Date: 7 Mar 2026 Location: Gatwick, GB Salary: £60,000 up to £69,524 dependent upon experience Contract Type: Permanent - Full Time Security Level: BPSS Visa Restrictions: This position does not offer visa sponsorship. We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment. The Role The Airspace Regulation (AR) team sits within the Airspace, Air Traffic Management and Aerodromes (AAA) capability team and is responsible for the management and processing of Airspace Change Proposals (ACP) within expected timeframes. As the Airspace Project Lead, you will play a pivotal role in delivering high-profile projects that support the Airspace Regulation team and the UK's Airspace Modernisation Strategy. This currently includes supporting large scale national infrastructure projects, like airport expansion projects at Heathrow, Gatwick and across the UK. You will also be supporting projects enabling emerging technologies, which includes drones and space operations. You will be the product owner of the public facing airspace change portal website, coordinating and implementing changes to support users of the site. You will support the development and improvement of serval systems that Airspace Regulation use on a regular basis. These will be far ranging from product tools within the department to companywide systems. You will be responsible for leading projects from initiation through to completion, this includes effective planning, governance, managing budgets, risk and issue management, and alignment with the CAA's regulatory frameworks and delivery processes. This is a hands on role requiring excellent communication and stakeholder engagement skills. You will work closely with internal teams, government departments, industry partners, and the public to ensure transparency, collaboration, and alignment with strategic objectives. There is the potential for this role to include line management of a team. About You The ideal candidate will bring proven experience in managing complex business projects through their full lifecycle, from initiation to successful delivery. You'll have a strong track record of delivering outcomes, with a focus on quality and stakeholder value. Experience working in a regulatory or policy development environment, where strategic thinking, compliance, and public accountability are key would be highly advantageous. Proven ability to manage complex, multi stakeholder projects. Strong planning, scheduling, and resource management capabilities. Excellent communication and influencing skills, with the ability to engage effectively with internal and external stakeholders at all levels. Ability to interpret and apply policy frameworks in a project delivery context. Skilled in identifying, assessing, and mitigating project risks and issues, particularly in high profile or politically sensitive environments. Strong analytical skills with the ability to assess complex technical and operational data to inform decision making. Experience leading organisational or operational change, including stakeholder transition and adoption of new technologies or procedures. Have a proven ability to communicate effectively at working level internally with CAA colleagues, and externally with industry stakeholders. Possess good organisational discipline and the ability to work effectively within a multi disciplined team. Have sound understanding and experience of MS Office and familiarity with digital tools for project management (e.g. MS Project, SharePoint, Planner, Loop, PowerBi). You hold formal Project Management qualifications such as APM, Prince 2, MSP, or Agile. Good knowledge of the wider UK aviation industry. An understanding of UK General Aviation needs and operations. An understanding of the UK's Airspace Change Process, Airspace Modernisation Strategy and related aims and objectives. An understanding of the CAA structure and its working practice and procedures. An understanding of NATS and other ANSPs and their structures related to Airspace modernisation. Some understanding of emerging technologies in aviation (e.g. Electronic Conspicuity, Detect and Avoid, UAS Traffic Management, Command and Control Links) Some knowledge of European and International institutions and their working arrangements. Additional Information For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken. If you do not meet these requirements, we may not be able to accept your application. The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest. Relocation & Property The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years' time. Our move is driven by strategic, operational and environmental considerations. We will be moving to a new local home, up to a 15 mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028. Inclusive Recruitment We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know. Use of Artificial Intelligence by candidates in the CAA recruitment process We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis. Working With Us We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day to day role, providing you with opportunities to develop and grow your career with us. We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work life balance. We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more! Our Values Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone - For more information please Click Here Closing Date: Friday 17th April 2026 Interview Date: W/C Tuesday 5th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. No recruitment agencies please. Job Segment: Project Manager, Compliance, Law, Sharepoint, Technology, Legal, Aviation
Mar 19, 2026
Full time
Date: 7 Mar 2026 Location: Gatwick, GB Salary: £60,000 up to £69,524 dependent upon experience Contract Type: Permanent - Full Time Security Level: BPSS Visa Restrictions: This position does not offer visa sponsorship. We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment. The Role The Airspace Regulation (AR) team sits within the Airspace, Air Traffic Management and Aerodromes (AAA) capability team and is responsible for the management and processing of Airspace Change Proposals (ACP) within expected timeframes. As the Airspace Project Lead, you will play a pivotal role in delivering high-profile projects that support the Airspace Regulation team and the UK's Airspace Modernisation Strategy. This currently includes supporting large scale national infrastructure projects, like airport expansion projects at Heathrow, Gatwick and across the UK. You will also be supporting projects enabling emerging technologies, which includes drones and space operations. You will be the product owner of the public facing airspace change portal website, coordinating and implementing changes to support users of the site. You will support the development and improvement of serval systems that Airspace Regulation use on a regular basis. These will be far ranging from product tools within the department to companywide systems. You will be responsible for leading projects from initiation through to completion, this includes effective planning, governance, managing budgets, risk and issue management, and alignment with the CAA's regulatory frameworks and delivery processes. This is a hands on role requiring excellent communication and stakeholder engagement skills. You will work closely with internal teams, government departments, industry partners, and the public to ensure transparency, collaboration, and alignment with strategic objectives. There is the potential for this role to include line management of a team. About You The ideal candidate will bring proven experience in managing complex business projects through their full lifecycle, from initiation to successful delivery. You'll have a strong track record of delivering outcomes, with a focus on quality and stakeholder value. Experience working in a regulatory or policy development environment, where strategic thinking, compliance, and public accountability are key would be highly advantageous. Proven ability to manage complex, multi stakeholder projects. Strong planning, scheduling, and resource management capabilities. Excellent communication and influencing skills, with the ability to engage effectively with internal and external stakeholders at all levels. Ability to interpret and apply policy frameworks in a project delivery context. Skilled in identifying, assessing, and mitigating project risks and issues, particularly in high profile or politically sensitive environments. Strong analytical skills with the ability to assess complex technical and operational data to inform decision making. Experience leading organisational or operational change, including stakeholder transition and adoption of new technologies or procedures. Have a proven ability to communicate effectively at working level internally with CAA colleagues, and externally with industry stakeholders. Possess good organisational discipline and the ability to work effectively within a multi disciplined team. Have sound understanding and experience of MS Office and familiarity with digital tools for project management (e.g. MS Project, SharePoint, Planner, Loop, PowerBi). You hold formal Project Management qualifications such as APM, Prince 2, MSP, or Agile. Good knowledge of the wider UK aviation industry. An understanding of UK General Aviation needs and operations. An understanding of the UK's Airspace Change Process, Airspace Modernisation Strategy and related aims and objectives. An understanding of the CAA structure and its working practice and procedures. An understanding of NATS and other ANSPs and their structures related to Airspace modernisation. Some understanding of emerging technologies in aviation (e.g. Electronic Conspicuity, Detect and Avoid, UAS Traffic Management, Command and Control Links) Some knowledge of European and International institutions and their working arrangements. Additional Information For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted you must have the right to work in the UK so that meaningful checks can be undertaken. If you do not meet these requirements, we may not be able to accept your application. The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest. Relocation & Property The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years' time. Our move is driven by strategic, operational and environmental considerations. We will be moving to a new local home, up to a 15 mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028. Inclusive Recruitment We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know. Use of Artificial Intelligence by candidates in the CAA recruitment process We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis. Working With Us We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day to day role, providing you with opportunities to develop and grow your career with us. We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work life balance. We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more! Our Values Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone - For more information please Click Here Closing Date: Friday 17th April 2026 Interview Date: W/C Tuesday 5th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. No recruitment agencies please. Job Segment: Project Manager, Compliance, Law, Sharepoint, Technology, Legal, Aviation
Job Title: IT Service Transition Manager Location: Edinburgh/Glasgow (Hybrid) Rate: £500 per day (via Umbrella Company) Role Overview We're seeking an experienced IT Service Transition Manager to support the introduction of new and changed services into BAU within a regulated financial services environment. You'll work across multi-disciplinary teams to ensure operational readiness, governance alignment, and seamless service handover. Key Responsibilities Service Transition Delivery Lead end-to-end service transition activities aligned to ITIL best practices. Develop Transition Plans, Readiness Checklists, and Post-Implementation Reviews. Ensure operational teams are trained, informed, and prepared to support new services. Coordinate Service Acceptance into BAU with defined criteria and sign-off. Stakeholder & Project Engagement Act as primary interface across Projects, Architecture, Engineering, Security, and IT Operations. Provide expert guidance on readiness, support models, and transitional risks. Participate in governance forums, steering groups, and change boards. Process Governance & Compliance Ensure adherence to organisational, regulatory, and ITSM governance standards. Drive continuous improvement of transition frameworks and processes. Identify risks, issues, and dependencies, ensuring effective mitigation. ServiceNow & Documentation Use ServiceNow to manage Transition artefacts, Change records, CMDB updates, SLAs, and documentation. Ensure support models, knowledge articles, runbooks, SLAs/OLAs, and CMDB data are complete before go-live. Skills & Experience Essential Proven experience as an IT Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within regulated environments (ideally FS). Excellent stakeholder engagement and communication skills. Strong analytical, planning, and organisational capability. Experience working in complex, multi-supplier environments. Desirable ITIL v4 Foundation or higher. Experience in Agile or DevOps environments. Awareness of financial-sector regulatory frameworks (PRA, FCA, DORA). Experience contributing to or managing Service Design Packages. Personal Attributes Proactive, structured, and detail-focused. Strong communicator with a collaborative mindset. Able to balance governance with delivery pragmatism. Team-oriented, improvement-driven, and committed to service excellence. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Due to the high volume of applications we receive, we are unable to respond to everyone individually. If you do not hear from us within 48 hours of applying, please assume that your application has been unsuccessful on this occasion.
Mar 18, 2026
Contractor
Job Title: IT Service Transition Manager Location: Edinburgh/Glasgow (Hybrid) Rate: £500 per day (via Umbrella Company) Role Overview We're seeking an experienced IT Service Transition Manager to support the introduction of new and changed services into BAU within a regulated financial services environment. You'll work across multi-disciplinary teams to ensure operational readiness, governance alignment, and seamless service handover. Key Responsibilities Service Transition Delivery Lead end-to-end service transition activities aligned to ITIL best practices. Develop Transition Plans, Readiness Checklists, and Post-Implementation Reviews. Ensure operational teams are trained, informed, and prepared to support new services. Coordinate Service Acceptance into BAU with defined criteria and sign-off. Stakeholder & Project Engagement Act as primary interface across Projects, Architecture, Engineering, Security, and IT Operations. Provide expert guidance on readiness, support models, and transitional risks. Participate in governance forums, steering groups, and change boards. Process Governance & Compliance Ensure adherence to organisational, regulatory, and ITSM governance standards. Drive continuous improvement of transition frameworks and processes. Identify risks, issues, and dependencies, ensuring effective mitigation. ServiceNow & Documentation Use ServiceNow to manage Transition artefacts, Change records, CMDB updates, SLAs, and documentation. Ensure support models, knowledge articles, runbooks, SLAs/OLAs, and CMDB data are complete before go-live. Skills & Experience Essential Proven experience as an IT Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within regulated environments (ideally FS). Excellent stakeholder engagement and communication skills. Strong analytical, planning, and organisational capability. Experience working in complex, multi-supplier environments. Desirable ITIL v4 Foundation or higher. Experience in Agile or DevOps environments. Awareness of financial-sector regulatory frameworks (PRA, FCA, DORA). Experience contributing to or managing Service Design Packages. Personal Attributes Proactive, structured, and detail-focused. Strong communicator with a collaborative mindset. Able to balance governance with delivery pragmatism. Team-oriented, improvement-driven, and committed to service excellence. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Due to the high volume of applications we receive, we are unable to respond to everyone individually. If you do not hear from us within 48 hours of applying, please assume that your application has been unsuccessful on this occasion.
Change Manager Duration: 6 Months Location: Edinburgh or Leeds (2 days per week onsite) Salary : Circa £70k per annum Overview The programme is delivering a significant transformation to how change is governed, assured and delivered across my client. Central to this transformation is the decommissioning of the existing Framework and the introduction of a simpler, capability-led model that embeds assurance into the flow of work through structured data, automation and smart workflow. We are seeking a hands-on, delivery-focused Change Manager to support the successful transition through Transition and beyond. This role plays a critical part in driving colleague readiness, adoption, and safe delivery of change, working closely with Integrators, Product Owners, Engineering and Compliance stakeholders. The Role As an Change Manager, you will plan, coordinate and deliver change activity across the programme. You will support structured delivery plans, translate complex delivery impacts into clear actions for colleagues, and ensure the organisation is prepared for new ways of working as the existing framework is decommissioned. This is a highly collaborative role requiring strong relationship-building skills, the ability to navigate complexity, and a practical mindset focused on how change lands, embeds, and sustains. Key Responsibilities Change Delivery & Planning Support the creation and execution of change and implementation plans aligned to milestones. Track change activity, dependencies, risks and readiness actions across multiple workstreams. Support Agile sprint-based delivery, coordinating change outputs with delivery teams. Maintain clear visibility of progress, blockers and actions required to keep delivery on track. Platform & Delivery Support Work closely with Product Owners, Engineering and Integrator colleagues to support adoption of new Route to Live workflows and tooling (e.g., Jira Cloud ). Translate delivery and tooling changes into clear and accessible guidance for impacted colleagues. Support the embedding of new behaviours, processes and standards. Compliance Area Change Coordinate readiness activity for Compliance functions impacted by the new model. Support training, onboarding and implementation activity. Act as a day-to-day contact for change-related queries, providing clarity, answers and support. Help Compliance teams adopt new ways of working safely and effectively. Testing & Go-Live Support Create test plans and support execution of testing activities. Coordinate test communications, feedback loops and issue tracking. Work with teams to drive resolution of defects or gaps. Support go-live readiness and contribute to a safe and controlled launch. Communications & Training Draft and deliver clear, plain-English communications aligned to programme comms principles. Support creation, publishing and circulation of guidance, training materials and readiness assets. Monitor colleague feedback and adjust messaging or materials where required. Post-Live & Embedding Support post-go-live activity, including issue triage, colleague queries and adoption tracking. Help monitor lessons learned and drive continuous improvement actions. Support the embedding of new ways of working beyond go-live. About You You are a structured, proactive and delivery-focused change professional who brings clarity to complexity. You thrive in environments with multiple stakeholders and enjoy helping teams understand, adopt and embed new ways of working. You: Communicate clearly and confidently in plain English. Build relationships quickly and influence without authority. Can translate complex change impacts into practical actions. Are empathetic, collaborative and people-centred in your approach. Understand how change lands from a colleague, training and communications perspective. Are comfortable working across technology, operations and risk/compliance teams. Can handle peaks and troughs in workload and adapt quickly. Ask challenging questions and seek clarity to support effective decision making. What You Will Bring Experience supporting or delivering change in a large, complex corporate environment. Strong planning, coordination and organisational skills. Experience developing communications, training or readiness materials. Ability to manage and influence diverse stakeholders and delivery teams. A practical, hands-on attitude and willingness to learn quickly. Experience working in Agile environments (desirable but not essential). Confidence supporting testing, though you are not required to be a tester . Strong relationship-building capability - essential to programme success. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Pontoon is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Mar 18, 2026
Contractor
Change Manager Duration: 6 Months Location: Edinburgh or Leeds (2 days per week onsite) Salary : Circa £70k per annum Overview The programme is delivering a significant transformation to how change is governed, assured and delivered across my client. Central to this transformation is the decommissioning of the existing Framework and the introduction of a simpler, capability-led model that embeds assurance into the flow of work through structured data, automation and smart workflow. We are seeking a hands-on, delivery-focused Change Manager to support the successful transition through Transition and beyond. This role plays a critical part in driving colleague readiness, adoption, and safe delivery of change, working closely with Integrators, Product Owners, Engineering and Compliance stakeholders. The Role As an Change Manager, you will plan, coordinate and deliver change activity across the programme. You will support structured delivery plans, translate complex delivery impacts into clear actions for colleagues, and ensure the organisation is prepared for new ways of working as the existing framework is decommissioned. This is a highly collaborative role requiring strong relationship-building skills, the ability to navigate complexity, and a practical mindset focused on how change lands, embeds, and sustains. Key Responsibilities Change Delivery & Planning Support the creation and execution of change and implementation plans aligned to milestones. Track change activity, dependencies, risks and readiness actions across multiple workstreams. Support Agile sprint-based delivery, coordinating change outputs with delivery teams. Maintain clear visibility of progress, blockers and actions required to keep delivery on track. Platform & Delivery Support Work closely with Product Owners, Engineering and Integrator colleagues to support adoption of new Route to Live workflows and tooling (e.g., Jira Cloud ). Translate delivery and tooling changes into clear and accessible guidance for impacted colleagues. Support the embedding of new behaviours, processes and standards. Compliance Area Change Coordinate readiness activity for Compliance functions impacted by the new model. Support training, onboarding and implementation activity. Act as a day-to-day contact for change-related queries, providing clarity, answers and support. Help Compliance teams adopt new ways of working safely and effectively. Testing & Go-Live Support Create test plans and support execution of testing activities. Coordinate test communications, feedback loops and issue tracking. Work with teams to drive resolution of defects or gaps. Support go-live readiness and contribute to a safe and controlled launch. Communications & Training Draft and deliver clear, plain-English communications aligned to programme comms principles. Support creation, publishing and circulation of guidance, training materials and readiness assets. Monitor colleague feedback and adjust messaging or materials where required. Post-Live & Embedding Support post-go-live activity, including issue triage, colleague queries and adoption tracking. Help monitor lessons learned and drive continuous improvement actions. Support the embedding of new ways of working beyond go-live. About You You are a structured, proactive and delivery-focused change professional who brings clarity to complexity. You thrive in environments with multiple stakeholders and enjoy helping teams understand, adopt and embed new ways of working. You: Communicate clearly and confidently in plain English. Build relationships quickly and influence without authority. Can translate complex change impacts into practical actions. Are empathetic, collaborative and people-centred in your approach. Understand how change lands from a colleague, training and communications perspective. Are comfortable working across technology, operations and risk/compliance teams. Can handle peaks and troughs in workload and adapt quickly. Ask challenging questions and seek clarity to support effective decision making. What You Will Bring Experience supporting or delivering change in a large, complex corporate environment. Strong planning, coordination and organisational skills. Experience developing communications, training or readiness materials. Ability to manage and influence diverse stakeholders and delivery teams. A practical, hands-on attitude and willingness to learn quickly. Experience working in Agile environments (desirable but not essential). Confidence supporting testing, though you are not required to be a tester . Strong relationship-building capability - essential to programme success. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Pontoon is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
