Scheme Manager Location: Warwick House, Bedford Salary: £19,656 per annum Vacancy Type: Permanent, Part Time (30 hours per week) Closing Date: 24 December, 2025 Are you passionate about helping people live independently in a safe and supportive environment? The organisation is seeking a proactive and caring individual to join them at Warwick House, a welcoming retirement living scheme just a short walk from Bedford town centre. As the Scheme Manager, you will be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring residents feel safe, supported, and empowered to live independently. You will take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure the organisation meets compliance standards and delivers consistently high levels of service. Your keen eye for detail and proactive approach will help them identify and manage risks, including safeguarding concerns, and they will be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What the organisation is looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. A clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document. Discover the Organisation The organisation is a leading housing provider managing around 40,000 homes and serving 93,000 customers across its portfolio of affordable properties for general rent, shared ownership, and sale, alongside specialist accommodation, with an ambitious house-building programme. Its mission is to provide quality homes and services for people whose needs are not met by the open market. The organisation is looking for like-minded people to join its team of over 900 talented colleagues who embody its values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. The organisation is a Disability Confident Employer and is working towards accreditation as a Disability Confident Leader, allowing it to record and report on disability, mental health, and wellbeing in the workplace to better support colleagues. It has also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. The organisation is committed to being a Menopause Friendly employer and is working towards achieving its Menopause Friendly accreditation. The organisation reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If they feel they are a suitable candidate and would like to work for the organisation, they click apply.
Dec 19, 2025
Full time
Scheme Manager Location: Warwick House, Bedford Salary: £19,656 per annum Vacancy Type: Permanent, Part Time (30 hours per week) Closing Date: 24 December, 2025 Are you passionate about helping people live independently in a safe and supportive environment? The organisation is seeking a proactive and caring individual to join them at Warwick House, a welcoming retirement living scheme just a short walk from Bedford town centre. As the Scheme Manager, you will be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring residents feel safe, supported, and empowered to live independently. You will take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure the organisation meets compliance standards and delivers consistently high levels of service. Your keen eye for detail and proactive approach will help them identify and manage risks, including safeguarding concerns, and they will be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What the organisation is looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. A clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document. Discover the Organisation The organisation is a leading housing provider managing around 40,000 homes and serving 93,000 customers across its portfolio of affordable properties for general rent, shared ownership, and sale, alongside specialist accommodation, with an ambitious house-building programme. Its mission is to provide quality homes and services for people whose needs are not met by the open market. The organisation is looking for like-minded people to join its team of over 900 talented colleagues who embody its values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. The organisation is a Disability Confident Employer and is working towards accreditation as a Disability Confident Leader, allowing it to record and report on disability, mental health, and wellbeing in the workplace to better support colleagues. It has also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. The organisation is committed to being a Menopause Friendly employer and is working towards achieving its Menopause Friendly accreditation. The organisation reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If they feel they are a suitable candidate and would like to work for the organisation, they click apply.
Scheme Manager Location: Newbury Salary: £9,828 per annum Vacancy Type: Permanent, Part Time (15 hours per week - Monday, Wednesday & Friday, 10am-3pm) Closing Date: 24 December, 2025 Are you passionate about helping people live independently in a safe and supportive environment? The organisation is looking for a proactive and caring individual to join them at Mulberry Court, a welcoming retirement living scheme in Newbury. As their Scheme Manager, the successful candidate will be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring residents feel safe, supported, and empowered to live independently. The postholder will take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, ensuring the organisation meets compliance standards and delivers consistently high levels of service. Their keen eye for detail and proactive approach will help them identify and manage risks, including safeguarding concerns, and they will be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What they're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. A clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They are seeking like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and are working towards gaining their Menopause Friendly accreditation. The organisation reserves the right to bring the closing date forward should enough quality applications be received before the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply.
Dec 19, 2025
Full time
Scheme Manager Location: Newbury Salary: £9,828 per annum Vacancy Type: Permanent, Part Time (15 hours per week - Monday, Wednesday & Friday, 10am-3pm) Closing Date: 24 December, 2025 Are you passionate about helping people live independently in a safe and supportive environment? The organisation is looking for a proactive and caring individual to join them at Mulberry Court, a welcoming retirement living scheme in Newbury. As their Scheme Manager, the successful candidate will be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring residents feel safe, supported, and empowered to live independently. The postholder will take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, ensuring the organisation meets compliance standards and delivers consistently high levels of service. Their keen eye for detail and proactive approach will help them identify and manage risks, including safeguarding concerns, and they will be confident in taking appropriate action to ensure residents' wellbeing is always prioritised. What they're looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. A clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They are seeking like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and are working towards accreditation as a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation as an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and are working towards gaining their Menopause Friendly accreditation. The organisation reserves the right to bring the closing date forward should enough quality applications be received before the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply.
Academy Director for ESOL and International English Salary £51,950 - £60,224 per annum About us We are a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. Our Academy model enables focused, sector-specific curriculum leadership. We are now recruiting for a new Academy Director to lead our English for Speakers of Other Languages provision. This is an exciting opportunity to shape the future of education and skills in Sheffield and the wider region. About the role As Academy Director for ESOL, you will provide strategic and operational leadership across curriculum for both programmes for young people and for adults. You will be responsible for driving quality, leading curriculum innovation and ensuring students develop the technical and employability skills to succeed in a rapidly evolving industry. This is a permanent role. This is a critical leadership role at a time of national reform and opportunity. You will lead on how the Academy supports the achievement of the college s five-year strategic plan, including our response to priorities such as the green skills and the sustainability agenda, supporting the region s transition to a low-carbon future. From employer collaboration and curriculum reform to local labour market alignment and progression planning, your leadership will ensure the Academy remains agile, ambitious and responsive. The Academy delivers a wide range of full-time and adult provision, including new technical qualifications, employer-led initiatives and high-quality work experience. You will also play a key role in preparing our young people aged 16 to 18 for exciting and rewarding future careers within the sector, helping them build the knowledge, confidence and skills to progress into apprenticeships, employment or higher study. The role will involve close collaboration with our Apprenticeship+ lead, ensuring clear pathways into skilled trades and sustainable employment through well-aligned programmes and employer partnerships. With a dedicated team of curriculum managers and teaching staff, and strong external partnerships, the Academy is well positioned for its next stage of growth and development. What We re Looking For We are looking for a confident and committed leader who shares our values and vision for technical education. You will bring: A strong track record of curriculum and quality leadership in Further Education or a similar setting Experience of leading and managing diverse teams to deliver high-quality provision and student outcomes An understanding of the construction and building technologies sector, including its challenges, skills gaps and sustainability priorities A commitment to inclusive practice, student voice and raising aspirations Excellent planning, communication and stakeholder engagement skills The ability to balance strategic priorities with operational delivery, using data to inform decisions and drive improvement. You will be an experienced teacher and / or manager, confident in navigating change and leading innovation in line with qualification reform and employer needs. Main Responsibilities As a member of the College Leadership Team, you will contribute to shared strategic goals while leading your Academy to achieve excellence. Key responsibilities include: Leading on the delivery of a high-quality student experience, resulting in strong achievement, progression and employability outcomes Developing a relevant and innovative curriculum offer that reflects student needs, local skills priorities and qualification reforms Driving improvements in teaching, learning and assessment across the Academy Leading curriculum development and business planning processes to achieve growth, quality and financial targets Managing performance, budgets and resources effectively, ensuring value for money Building and maintaining strong employer, university and community partnerships Promoting environmental sustainability across curriculum and operations Supporting staff development and fostering a culture of inclusion, ambition and continuous improvement What we can offer you As the successful candidate, you will be offered a salary of between £51,950 - £60,224 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits Enhanced Pension contributions scheme with TPS - 28.68% Annual leave - 42 Days (310.8 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking is available at the majority of our campuses Further information can be found on our Benefits and Career Development pages. Disability Confident We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us. Armed Forces Covenant As part of our commitment through the Armed Forces Covenant,we re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. Safeguarding We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding Next Steps: To apply: Click apply online and follow the links to complete the online application. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce. Closing date: 16th of January 2026 Please be aware If we have a high number of applications, we may decide to close the vacancy earlier.
Dec 19, 2025
Full time
Academy Director for ESOL and International English Salary £51,950 - £60,224 per annum About us We are a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage. Our Academy model enables focused, sector-specific curriculum leadership. We are now recruiting for a new Academy Director to lead our English for Speakers of Other Languages provision. This is an exciting opportunity to shape the future of education and skills in Sheffield and the wider region. About the role As Academy Director for ESOL, you will provide strategic and operational leadership across curriculum for both programmes for young people and for adults. You will be responsible for driving quality, leading curriculum innovation and ensuring students develop the technical and employability skills to succeed in a rapidly evolving industry. This is a permanent role. This is a critical leadership role at a time of national reform and opportunity. You will lead on how the Academy supports the achievement of the college s five-year strategic plan, including our response to priorities such as the green skills and the sustainability agenda, supporting the region s transition to a low-carbon future. From employer collaboration and curriculum reform to local labour market alignment and progression planning, your leadership will ensure the Academy remains agile, ambitious and responsive. The Academy delivers a wide range of full-time and adult provision, including new technical qualifications, employer-led initiatives and high-quality work experience. You will also play a key role in preparing our young people aged 16 to 18 for exciting and rewarding future careers within the sector, helping them build the knowledge, confidence and skills to progress into apprenticeships, employment or higher study. The role will involve close collaboration with our Apprenticeship+ lead, ensuring clear pathways into skilled trades and sustainable employment through well-aligned programmes and employer partnerships. With a dedicated team of curriculum managers and teaching staff, and strong external partnerships, the Academy is well positioned for its next stage of growth and development. What We re Looking For We are looking for a confident and committed leader who shares our values and vision for technical education. You will bring: A strong track record of curriculum and quality leadership in Further Education or a similar setting Experience of leading and managing diverse teams to deliver high-quality provision and student outcomes An understanding of the construction and building technologies sector, including its challenges, skills gaps and sustainability priorities A commitment to inclusive practice, student voice and raising aspirations Excellent planning, communication and stakeholder engagement skills The ability to balance strategic priorities with operational delivery, using data to inform decisions and drive improvement. You will be an experienced teacher and / or manager, confident in navigating change and leading innovation in line with qualification reform and employer needs. Main Responsibilities As a member of the College Leadership Team, you will contribute to shared strategic goals while leading your Academy to achieve excellence. Key responsibilities include: Leading on the delivery of a high-quality student experience, resulting in strong achievement, progression and employability outcomes Developing a relevant and innovative curriculum offer that reflects student needs, local skills priorities and qualification reforms Driving improvements in teaching, learning and assessment across the Academy Leading curriculum development and business planning processes to achieve growth, quality and financial targets Managing performance, budgets and resources effectively, ensuring value for money Building and maintaining strong employer, university and community partnerships Promoting environmental sustainability across curriculum and operations Supporting staff development and fostering a culture of inclusion, ambition and continuous improvement What we can offer you As the successful candidate, you will be offered a salary of between £51,950 - £60,224 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits Enhanced Pension contributions scheme with TPS - 28.68% Annual leave - 42 Days (310.8 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking is available at the majority of our campuses Further information can be found on our Benefits and Career Development pages. Disability Confident We are a Disability Confidentemployer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice.If you require any reasonable adjustments or any support at any point throughout the process, please contact us. Armed Forces Covenant As part of our commitment through the Armed Forces Covenant,we re pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country. Safeguarding We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding Next Steps: To apply: Click apply online and follow the links to complete the online application. As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce. Closing date: 16th of January 2026 Please be aware If we have a high number of applications, we may decide to close the vacancy earlier.
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Dec 18, 2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Technical Supervisor Department Computer Science Salary Starting from £38,784, rising to £46,049 Closing date Sunday 04 January 2026 About the role Are you an experienced technical leader with a strong understanding of Computer Science and a passion for enabling excellent teaching and research? The University of Bath is seeking a knowledgeable and proactive Technical Supervisor to lead and develop technical support across our Departments of Computer Science and Mathematics. In this role, you will be responsible for managing a team of technical staff who deliver essential infrastructure and equipment support, ensuring a high standard of service to academic staff, researchers, and students. The main duties include to: Lead, manage, and develop the technical teams supporting the Departments of Computer Science and Mathematics. Oversee day-to-day technical operations , ensuring the departments' facilities, equipment, and digital infrastructure effectively support teaching and research. Plan and allocate resources and support , monitoring workloads and performance to deliver a high-quality, responsive technical service. Ensure compliance with University Health & Safety and GDPR, promoting a strong safety and governance culture. Coordinate and communicate with central university services, contractors, and infrastructure teams to maintain and improve departmental systems. Interpret technical information (e.g. network diagrams, workflows, or research system requirements) to support decision-making and operational planning. Represent the technical team at departmental and university meetings, providing professional insight and advocating for technical needs. Promote collaboration, professional development, and wellbeing across the technical teams. About you The ideal candidate will have a solid understanding of the environments, technologies, and challenges associated with Computer Science, whether through direct experience working in a computer science setting, managing a technical team supporting research computing, data centres, or networking environments. We understand that the field is broad, and while we don't expect you to be an expert in every area, your familiarity with the language and needs of computer science professionals will enable you to provide effective leadership, understand evolving priorities, and engage meaningfully with researchers and technicians alike. Working closely with Heads of Department, the Departmental Operations Manager, and Health & Safety colleagues, you'll contribute to operational planning, infrastructure oversight, compliance management, and the delivery of responsive and forward-looking technical services. You'll represent the technical team at departmental meetings and University forums, anticipate future needs, and support the continuous improvement of processes, protocols, and service delivery. We're looking for someone who combines people management skills with technical insight and the ability to keep a broad operational overview. You'll be a confident communicator, able to influence, mentor, and foster a positive working culture while ensuring the team remains agile, efficient, and aligned with the strategic goals of both departments. Further information For an informal discussion relating to this vacancy, please contact Daniel Lou-Hing or Fabienne Pradaux-Caggiano. This is a permanent, full-time position (36.5 hours). We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you: We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits on our website and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us on X and LinkedIn. Right to Work in the UK : We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting : We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
Dec 09, 2025
Full time
Technical Supervisor Department Computer Science Salary Starting from £38,784, rising to £46,049 Closing date Sunday 04 January 2026 About the role Are you an experienced technical leader with a strong understanding of Computer Science and a passion for enabling excellent teaching and research? The University of Bath is seeking a knowledgeable and proactive Technical Supervisor to lead and develop technical support across our Departments of Computer Science and Mathematics. In this role, you will be responsible for managing a team of technical staff who deliver essential infrastructure and equipment support, ensuring a high standard of service to academic staff, researchers, and students. The main duties include to: Lead, manage, and develop the technical teams supporting the Departments of Computer Science and Mathematics. Oversee day-to-day technical operations , ensuring the departments' facilities, equipment, and digital infrastructure effectively support teaching and research. Plan and allocate resources and support , monitoring workloads and performance to deliver a high-quality, responsive technical service. Ensure compliance with University Health & Safety and GDPR, promoting a strong safety and governance culture. Coordinate and communicate with central university services, contractors, and infrastructure teams to maintain and improve departmental systems. Interpret technical information (e.g. network diagrams, workflows, or research system requirements) to support decision-making and operational planning. Represent the technical team at departmental and university meetings, providing professional insight and advocating for technical needs. Promote collaboration, professional development, and wellbeing across the technical teams. About you The ideal candidate will have a solid understanding of the environments, technologies, and challenges associated with Computer Science, whether through direct experience working in a computer science setting, managing a technical team supporting research computing, data centres, or networking environments. We understand that the field is broad, and while we don't expect you to be an expert in every area, your familiarity with the language and needs of computer science professionals will enable you to provide effective leadership, understand evolving priorities, and engage meaningfully with researchers and technicians alike. Working closely with Heads of Department, the Departmental Operations Manager, and Health & Safety colleagues, you'll contribute to operational planning, infrastructure oversight, compliance management, and the delivery of responsive and forward-looking technical services. You'll represent the technical team at departmental meetings and University forums, anticipate future needs, and support the continuous improvement of processes, protocols, and service delivery. We're looking for someone who combines people management skills with technical insight and the ability to keep a broad operational overview. You'll be a confident communicator, able to influence, mentor, and foster a positive working culture while ensuring the team remains agile, efficient, and aligned with the strategic goals of both departments. Further information For an informal discussion relating to this vacancy, please contact Daniel Lou-Hing or Fabienne Pradaux-Caggiano. This is a permanent, full-time position (36.5 hours). We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We're very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader, and an autism friendly university, committed to building disability confidence and supporting disabled staff. What we can offer you: We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer: Free counselling services through Health Assured Cycle to work scheme Electric vehicle salary sacrifice scheme Staff discount at Team Bath gym Staff discounts on postgraduate tuition fees Staff discount on language courses Generous employer contributory pension schemes Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more Free entry to the Holburne Museum in Bath Local discounts and more A family-friendly workplace An excellent reward package that recognises the talents of our diverse workforce Relocation allowance Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses Find out more about our benefits on our website and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us on X and LinkedIn. Right to Work in the UK : We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage. Anonymous shortlisting : We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
