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Job Title: Client Service Delivery, Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Company Overview Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team who are responsible for the delivery of infrastructure and cloud services to our clients. Our team is based and operates out of our Birmingham UK Office. If you're looking for a challenging and exciting career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be delivering cutting edge technologies and will have the opportunity to develop a wide range of new skills on the job. Key Responsibilities Service Delivery Management Own the end-to-end service delivery ensuring SLA compliance to the client contract. Participate in developing and implementing strategies for integrating AI and automation into IT operations to enhance efficiency and performance. Work with all teams and people involved in delivery of the service including IT infrastructure, end client, service management and service owners to ensure timely and efficient service delivery within the agreed cost model. Act as the primary escalation point for all service related issues. Manage vendor relationships and ensure third party services align with business objectives. Be part of an on call rota. Client Communication Be the primary point of contact for your client(s) for all service delivery matters. Communicate service updates, changes, and incident resolutions to clients in a clear and timely manner. Build and maintain strong client relationships to enhance overall client satisfaction. Service Improvement Identify opportunities for service improvement and work with the end client to implement. Analyse service performance metrics providing insights for continuous improvement and upsell opportunities. Lead and implement AI driven monitoring tools to proactively identify and resolve system issues, ensuring optimal performance and uptime. Utilize AI and machine learning to predict, prevent, and manage incidents, reducing downtime and improving response times where possible. Define and track key performance indicators (KPIs) to measure the impact of AI Ops initiatives on operational efficiency and business outcomes. Drive continuous improvement by leveraging AI to identify areas for optimization and implementing solutions. Analyze large volumes of operational data to identify trends, anomalies, and opportunities for improvement using AI powered tools. Documentation and Reporting Maintain accurate records of service agreements, client communications, incident reports and operational runbooks. Produce service delivery performance reports to the agreed client schedule, highlighting key performance indicators such as SLA compliance, Availability and service improvements. Team Collaboration Work effectively as part of the Service Delivery team ensuring alignment with our client's and company goals and objectives. Develop your sharing knowledge and experience to develop learning and experience. Work closely with cross functional teams, including IT, DevOps, and business units, to align AI Ops initiatives with organisational goals. Educate teams on AI Ops tools and methodologies, fostering a culture of innovation and adaptability. Develop organisational AI capabilities by identifying skill gaps, providing training, and fostering a culture of AI adoption and innovation across teams. Risk Management Identify potential risks or issues in service delivery and work proactively to remove or mitigate where needed. Compliance Work with security and compliance and when needed supporting annual audits. Providing operational details aligned to the applicable regulatory requirements. Automation & Tooling Lead efforts to automate repetitive tasks and workflows, enabling teams to focus on higher value activities. Evaluate, select, and implement AI Ops tools and platforms that align with the organization's needs and objectives. Ideally, you'll have: Experience in a Service Delivery and AI Operations in managing Infrastructure and Cloud services. Hands on experience with AI Ops platforms, such as Dynatrace, ServiceNow AI Ops. Experience and knowledge of IT Managed Services frameworks and processes. A good technical background along with experience in managing technical teams, internal and external. Client Data Protection knowledge and awareness. Ideally with experience in managing and maintaining a Client Data Protection Plan, including security controls. Strong key stakeholder relationship skills. Eligibility for UK Government security clearance. About Accenture Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Qualification You will have a culture of learning and completing relevant training and certifications. Experience in Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI enabled automation and monitoring solutions. Awareness of Site Reliability Engineering principles and practices. Locations Birmingham Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .

£60,000 to £70,000 per year, generous pension, 25 days holiday plus bank holidays Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 17/04/2026 About this job Head of IT Gloucester - Hybrid (2 days per week on site). This is a strategic role looking for a well rounded IT Manager with experience in IT operations (infrastructure, service desk, networking), software development and testing. You will be a key member of the leadership team and play an important role in the smooth running of the department and its operation. The tech stack is Microsoft focused and requires experience working in hybrid and cloud environments. Key responsibilities Managing cross functional IT department operations Infrastructure, service desk, and software Managing team performance and continuous professional development of members Vendor management, resource planning Continuous improvement of the IT department as a whole Infrastructure, network, cloud environment, business systems, and applications Budgets, forecasting and reporting of performance analytics Stakeholder communication Information security, cyber security, governance, risk and compliance Responsible for DR and backup strategy Identify and mitigate vulnerabilities and risks, communicate appropriately Formulate and deliver the technology roadmap Project management and delivery - oversee the SDLC and STLC Required skills and experience Cross functional senior strategic leadership Hands on experience in virtualisation, network administration, infrastructure, server maintenance Governance, risk and compliance, cyber security management RAID logs, ITIL, ITSM, SDLC, STLC, agile methodology Project management, performance reporting Desirable Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting reference AR102985 to be considered. If you are interested in this position please click 'apply'. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We can only respond to applicants whose skills & qualifications are suitable for this position.

Job description Site Name: UK - Hertfordshire - Ware, Poznan Grunwaldzka, Poznan Pastelowa Posted Date: Apr 2 2026 Supplier Quality Audit Lead We now have an exciting opportunity available to be part of the Central Supplier Quality Audit and Compliance (SQ A&C) function supporting the Pharma Supply Chain. The SQ A&C Pharma team supports the wider GSK manufacturing network globally by promoting quality and compliance throughout the product life cycle. This is accomplished through quality assurance activities supporting the GSK supply chain, specifically GMP assessment of quality critical materials and services utilized throughout the GSK manufacturing network. The Supplier Quality Audit Lead reports directly to the Supplier Quality Audit and Compliance Senior Manager. The purpose of the role is to significantly contribute to the assurance that material and service suppliers to GSK's manufacturing and supply chain sites are in adequate compliance with GSK requirements and all applicable standards for relevant Regulatory Authorities. Day to day, the successful candidate will be generally focused on planning, executing and documenting GMP and Quality Systems compliance audits/assessments for a number of assigned suppliers in region and managing associated supplier action plans arising from those audits/assessments to close identified gaps. In delivery of the above, the successful candidate will maintain audit and user site data in the appropriate GSK supplier management systems. You will also have the opportunity to provide expertise and support for supplier change controls (as required/applicable). Key Responsibilities (included): Performing GMP/Quality System assessments/audits of assigned suppliers; making risk based recommendation on supplier GMP approval status (including proposals for continued use of suppliers with marginal compliance) and documenting assessments/audits in relevant systems. Agreeing appropriate corrective and preventive action (CAPA) plans with suppliers and follow up on the completion of CAPAs (within agreed timelines). Effective communication of assessment outcomes to internal and external stakeholders. Ensuring audit related documentation is effectively communicated and that CAPA related documents are reviewed and responded to within targeted timelines. Maintenance of "auditee" (supplier) profiles in data systems, ensuring that supplier data associated with the supplier assessment and user sites are kept up to date (based on currently available information). Collating identified risks and escalating high risk issues/situations to ensure management and stakeholders understand technical, regulatory and quality risks (and that appropriate mitigating actions are identified). Provide support to GSK sites undergoing regulatory/customer inspections (as assigned). Supporting change controls from assigned suppliers (as needed) as per current procedures. TRAVEL: Please Note that there is a high proportion of travel involved with this role (throughout Europe). It is anticipated that this will represent circa 30% to 50% of the role. LOCATION: The successful candidate may be based at any of the GSK Pharma manufacturing sites in UK and Poland. Location at the following GSK sites is preferred: Ware (UK), Barnard Castle (UK), for Poland it will be later defined. Please Note the travel requirement. About You: As this role is multi faceted and includes liaising with a wide variety of on site and third party production and operations teams, you will be a confident, self motivated and self managing individual who has strong auditing experience (obtained whilst working in quality and/or manufacturing at a complex manufacturing site) across a wide variety of commodities and proven ability to work remotely as part of a matrix organization (an average of working 2 days/week at GSK office is expected). You will be passionate about quality control and auditing, with strong people skills and a continuous improvement mindset. Effective written and verbal communication and excellent interpersonal skills, as well as the ability to organize and prioritize workload are considered essential skills as well as ability to speak and write technical documents in English. You will be curious and able to assimilate multiple information sources into rational conclusions. Experience in / knowledge of API manufacturing, sterile manufacturing or biopharmaceutical manufacturing a definite plus. Applicants are asked to draw attention in their application to how they meet the above criteria in order to be successful for interview selection. CLOSING DATE for applications: Friday of 17th April 2026 (COB). When applying for this role, please use your CV to describe how you meet the competencies for this role (as outlined in the candidate expectations above and qualifications below). The information that you have provided will be used to assess your application. About GSK: GSK is a science led global company that researches and develops a broad range of innovative medicines and Vaccines. Our products are used by millions of people around the world, helping them to do more, feel better and live longer. Employing over 100,000 people globally, we have significant numbers of manufacturing sites around the world. For more information on GSK please refer to our website: Basic Qualifications: Relevant experience (ideally gained from the working in a highly regulated environment like Pharmaceutical Manufacturing). Degree in Life Science or other relevant disciplines. Knowledge of current GMP requirements within major pharmaceutical markets. Knowledge and application of the principles of the Quality Management Systems (QMS). Comfortable with verbal and written English. Preferred Qualifications: Knowledge of / experience in API, sterile, parenteral, and/or biopharmaceutical manufacturing processes / environments Auditor certification from relevant external organization and/or GSK auditor certification. How to apply If this role feels like the next step for you, please apply now and tell us briefly how your experience matches the role. If you need adjustments to apply, let us know. We welcome applicants from all backgrounds and encourage inclusion in our workforce. The annual base salary in Poland for new hires in this position ranges from PLN 182,250 to PLN 303,750 gross, taking into account a number of factors including the candidate's skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non discretionary criteria) and/or awards for exceptional performance (granted at the employer's discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave & care of family member leave. More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call. Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click link where you will find answers to multiple questions we receive. . click apply for full job details

All Locations: Europe All Departments: Project Management Currie & Brown is one of the leading International physical asset management and construction consultancies, dedicated to advising clients worldwide with our expertise and experience in multiple sectors and services. We are differentiated by our people, innovation and reputation with a genuine global office network. Our people, from the first-day apprentice to senior management make our business what it is today. Everybody in the Currie & Brown family, no matter how experienced they are, plays their own unique part in our success and have fun along the way. About The Role Currie & Brown are looking for experienced construction Project Managers with Data Centres experience to join our Madrid team. The role will be responsible for overseeing the construction and Capital expenditure works for the Data Centres. The role will be based in Madrid with flexibility to work at client site locations. Responsibilities Your core duties will involve: To implement, and standardize as far as practically possible, highest standards of cost, quality and programme control throughout the design and build phases of multiple projects. Advise and lead in contract negotiations to determine design and construction programme and costs, while always ensuring that the highest quality of service is procured. Advise and negotiate with principle suppliers of major plant and equipment to procure these items prior to appointment of the contractors, to ensure the timely placement of orders for long lead items prior to contact negotiations and award to contractors. Play a leading role in the delivery of the M&E design and assist with M&E Consultants in achieving cost effective and resilient infrastructures on each site they work on. Conduct regular project review meetings with M & E consultants and contractors both on and off site. Develop project management systems, procedures and processes to ensure that external consultants and the internal team interface in the successful completion of the project. Advise and maintain standards for monitoring design and construction programme, cost control and project information systems to ensure successful project delivery. Prepare monthly reports based on agreed standard formats that demonstrate and provide accurate information to the Senior Management team regarding projects currently in execution and that they are being managed for a successful outcome (including relevant financial and cash-flow reports). Ensure compliance with all relevant local permitting and government/local authority regulations. Together with local construction and fit out teams ensure all project plans and information are properly communicated and understood by all relevant client staff including costs, design schedules, procurement, construction issues, M&E technical data, construction issues, contractor invoices and payments, funding requirements, change order notifications and any other issues that might materially affect the construction progress of each project. Ensure timely resolution of issues and deficiencies and develop and implement contingency plans to recover project costs and schedule slippage when appropriate. Ensure the proper and complete handover of the completed works to the Client operations teams. Participate in a culture of a team working and continuous improvement. Responsible for implementing modern project management and quality assurance techniques. Works closely with the Development Managers, Technical Directors, Regional Construction Managers, Site Operations Managers, Facility Managers / Supervisors and rollout team regarding the design, construction and progress of the works. Regular liaison with M & E consultants and power authorities to ensure correct design and implementation of electricity supply. The role will have a strong focus on contractor management and performance, establishing and managing relationships with key stakeholders and ensuring the efficient and seamless delivery of facilities management services to the facilities. Qualifications and Skills What skills and attributes are we looking for from you: Relevant tertiary degree in a construction related field Technical delivery experience gained within the construction industry, ideally extensive Data Centre experience Good technical writing, client-facing and communication skills (Local language speaking at professional level) Delivery of large capital expenditure projects with a high dependence on M&E Worked in Mission Critical environments Well-organised, diligent, proactive, assertive, well-disciplined and commercially astute A team player with a 'can-do' attitude, outgoing, polite, patient, diplomatic, personable, respectful and flexible Risk management/CDM qualifications or experience About You About Us Why choose Currie & Brown? Unlike some businesses, we prioritise for the long term and honour our commitments. We are compassionate and inclusive in the way we approach our work, and always look to invest in our people's futures. Be it a desire to work internationally, a drive to progress, or even a curiosity to operate in a new sector, we are there for our people at every stage - providing advice, support and the structure to achieve. That is why so many of us have established and built successful careers here for so long. We don't offer just a job we offer a career with clear structured route to progression, and a track record of making international mobility happen with international moves encouraged on a permanent or secondment basis. We are an international industry leader - Working for us provides the chance to work for a leading brand with a focus on excellence, being digitally-led in our approach, we present the chance to work on some of the world's most prestigious projects and for some of the world's top clients. We want you to be able to bring your best self to work every day and that is why we firmly believe equality, diversity and inclusion should be taken seriously. Diverse people, backgrounds and experiences develop the most innovative of ideas, they are essential to our success, that is why we actively encourage applications from all backgrounds. We are a truly independent business where our people are empowered to make quick, agile decisions that drive real impact. As part of Sidara, we collaborate directly with some of the world's brightest partner brands in our industry, offering exciting opportunities to innovate and grow.

Senior Software Developer - Market Making Technology London, GB Full-Time Information Technology About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. Department description Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology led service provides access to all major exchanges, order flow management via screen, voice and DMA, plus award winning data, insights and analytics. The Market Making division within Marex encompasses asset classes where Marex acts as a principal risk taker to provide pricing and liquidity to our clients, including but not limited to Base Metals, Precious Metals, Agricultural Products, Energy, US Power, and Environmental contracts. The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Role Summary Market Making at Marex is a critical and growing business, operating across multiple asset classes and geographies. The Market Making businesses have a high degree of complexity, operating with multiple workflows and booking systems, across different Marex entities and in different regions. The business uses several different technologies, some built in-house, others vendor driven. In this role as a Market Making Senior Software Developer, you will work closely with both business stakeholders and engineering teams to identify, design, and deliver products that strengthen our market making capabilities and improve operational efficiency across the business. Your role is critical to the future success of the Market Making business as we seek to drive technology led growth. Responsibilities Role specific Design, develop and maintain high-quality for internal and external facing applications. Build scalable, resilient and high performance services that support multiple business streams across Marex. Collaborate closely with product owners, architects and other engineering teams to translate business requirements into robust technical solutions. Contribute to architectural design discussions and help shape platform standards, patterns and best practices. Ensure solutions are secure, observable and aligned with enterprise governance and regulatory requirements. Support the continuous improvement of CI/CD pipelines, automated testing and DevOps practices. Participate actively in team discussions, technical brainstorming sessions and knowledge sharing. Adapt quickly to changing priorities and evolving business demands in a fast paced environment. Provide support and troubleshooting for production systems where required, ensuring high availability and reliability. Contribute to documentation and maintain clear technical artefacts to support long term platform sustainability. Promote a collaborative, inclusive and high performing team culture. All staff Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Competencies, Skills and Experience Competencies A collaborative team player, approachable, self efficient and influences a positive work environment. Resilient in a challenging, fast paced environment. Ability to take a high level of responsibility in a fast pace and high volume environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Skills and Experience: Essential Experience of NoSQL or RDMS databases. Knowledge of modern CI/CD and DevOps practices. Experience working with AWS cloud services (e.g. ECS/EKS, Lambda, S3, RDS, API Gateway). Knowledge of BDD/TDD. Experience working in Agile / Scrum delivery environments. Methodical approach to software architecture and design and experience employing the right design choices for a given project. Strong verbal and written communication skills. Experience in C# .NET. Extended knowledge across multiple asset classes. Trade Lifecycle knowledge. Pre trade, Trade, settlement/clearing, Risk. Full front to back. Experience with trading or pricing platforms. Microsoft Technologies, Cloud services, hosting and deployment. Experience implementing observability tooling (logging, monitoring, tracing). Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Company Values Acting as a role model for the values of the Company: Respect Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.

JOB DESCRIPTION - Salesforce ADMINISTRATOR Location: London This role is a core function within our Global IT department and will report to the Global Salesforce Team Operations Manager. This role will work in partnership with the Global Salesforce Business Analyst Team and the Global Salesforce Administrator Team. This role also requires close collaboration with the wider IT teams, which includes IT business applications, IT service delivery and IT enterprise Cloud systems. Alongside this, the role will form close partnerships and collaboration with our global business partners that utilize the Salesforce technology platform and have a requirement in the future. Another important element is the understanding and assurance that the Salesforce platform and its associated technologies are properly maintained following best practice methodologies and importantly following our global LNE data privacy and governance models, our audit and compliance policies and procedures, along with ensuring our systems are kept safe and secure, following both IT and Information Security policies.This role is supporting the existing Salesforce deployments as well as developing and enhancing systems. This role will have specific focus on moving existing operational business processes to Salesforce platform without impacting the day-to-day operations.This role is responsible for developing global Salesforce solutions using technologies such as SFDC, Heroku and J2EE. Responsibility for owning and designing of complex solution components, following all stages of the software development life cycle. Also you will be expected to provide BAU support to the global business.Handle all administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasksWork independently with members of the user community to define and document development requirements Knowledge of new & upcoming features in the Salesforce ecosystem to provide recommendations for greater efficiencies WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 2+ years' experience as a Salesforce Administrator Experience of standard & extensible functionality of Salesforce Sales, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud & Pardot Salesforce Certified Administration experience Able to quickly gain a working knowledge of the teams' various software applications Business facing role: understanding and delivering on enhancement requests, supporting existing functionality.Knowledge of options and how to handle security requirements such as single sign on and data security Experience using Salesforce data tools (Data Loader, Workbench) Interest in progressing from Salesforce Administrator towards a Developer track Platform Developer I knowledge or certification considered a bonus YOU (BEHAVIOURAL SKILLS) Excellent verbal and written communication, including the ability to organize large amounts of information in a way that can be presented and easily consumed by leadership to make business decisionsAbility to lead and work in an Agile development environment Ability to travel for training, occasional team meetings, and projects ( 20% max) Ability to think clearly under pressure and flexible to change Solid analytical and problem-solving skills working with complex system, process, and data issues Time/task management and organization skills to balance competing priorities in a fast-paced environment Strong customer service skills - ability to interface effectively and establish quick credibility with enterprise business leadersWork well in a virtual team environment with strong collaboration skills We encourage candidates to apply even if they don'tlearned given there is basic understanding and internal motivation for knowledge and growth. meet all the criteria. Here at Ticketmaster, we believe that skills can be We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Recognized for seven years as a Great Place to Work(R) and named one of Fortune's World's Most Admired Companies, Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Rectification Redress Manager page is loaded Rectification Redress Managerlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: April 16, 2026 (13 days left to apply)job requisition id: 155013 End Date Wednesday 15 April 2026 Salary Range £61,344 - £68,160 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Rectification Redress Manager. SALARY: £61,300pa £74,900pa plus an extensive benefits package. LOCATION: Edinburgh. HOURS: Full-time. WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. What you'll be doing Working in the Rectifications team within Insurance, Pensions and Investments Division of Lloyds Banking Group, as a Redress Manager, you'll lead the Redress Operations team with a strategic, forward looking approach. You'll lead a team to ensure redress (getting money back in the pockets of our customers) activity is delivered efficiently, accurately and in line with regulatory expectations, while improving the experience for both customers and colleagues. You'll help shape the future of Redress by embracing digital change, driving simplification and aligning our work to the wider Group strategy.Our Rectifications team are here to support both the customer and the business when things go wrong. They do this, but correcting the error and financially redressing customers to put them back to the position they should have been in if the error had not occurred, and support the business in looking at the control environment and helping them prevent future harm to our customersWe're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Key responsibilities Lead the operation: Set the direction so Redress activity supports Group priorities and regulatory expectations. Translate strategy into clear, practical delivery that achieves fair outcomes. Drive continuous improvement: Simplify processes, identify efficiencies and lead automation opportunities. Build resilience across the journey and remove barriers that slow colleagues down. Champion digital and data led change: Encourage adoption of digital tools and technology. Use insight and MI to spot risks, identify trends and influence decision making. Strengthen customer & colleague experience: Spot issues early and work with partners to improve end to end journeys. Create an environment where colleagues feel supported and equipped to succeed. Build future capability: Plan for skills and capacity needs as expectations and regulation evolve. Lead, develop and support your team: Build a culture of learning, empowerment, accountability and wellbeing. Provide clear coaching and forward looking feedback to support performance. A proven track record of improving processes and delivering great outcomes for customers and the business. Ideally with a background in Continuous Improvement and/or Lean. At least 5 year of Operational leadership experience across complex teams and organisations with a strong people focus. Ideally a working knowledge of Agile practices and how to apply within teams (including knowledge of Jira and Confluence). Proven ability of using data to influence decisions and spot opportunities. A minimum of 5 years experience of working in a rectification/remediation environment would be preferable.We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.