Claims Advisor

To be part of a fast paced, energetic team in a busy head office contacting customers in arrears from day one, through to issuing to external agents. Ensuring the business meets its performance targets, together with due regard to all regulatory requirements.

Client Details

We are working with an auto motive insurance company based in Chester, due to a really exciting acquisition are requiring extra staff on a permanent basis within the claims team. Opportunities for team leader also available, progression opportunities are a definitive, if you desire.

Description

• Collections / claims activity on all overdue active agreements
• Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly
• Understand the key factors associated with the significant vulnerability
• Recognise cases of significant vulnerability
• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s), to prevent contractual loss
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained

Profile

• Working knowledge of Microsoft Office applications
• Basic IT skills
• Good communication skills (written and verbal)
• A team player
• Positive attitude
• Flexible in approach
• Ability to work to tight deadlines
• Minimum Grade A-C in English and Math's GCSE

Job Offer

• Permanent role
• Chester based
• Monthly bonus
• Quarter bonus
• Yea end bonus
• Buy and sell holidays
• Monday to Friday working hours
• Free car parking on site