Our client NEO Next are currently looking for an ERP SCM and EAM Advisor to join their team based in Aberdeen on a contract basis initially. Ideally for this role they are looking for experienced ERP SCM's and EAM Advisors with an Oil and Gas background. For more information on this see below: Job Overview The ERP SCM & EAM Advisor is responsible for bridging business needs in supply chain management (SCM) and enterprise asset management (EAM) with IT solutions in the ERP domain. This role collaborates with stakeholders in procurement, supply chain, and operations/maintenance to identify requirements, improve processes, and implement cost-effective ERP solutions. Acting as a subject matter expert for modules like SAP MM (Materials Management), SAP PM (Plant Maintenance) and associated systems (e.g., Maximo for EAM), ensures that the ERP configuration supports efficient supply chain and asset management processes. Works closely with project managers and IT delivery teams to deliver high-quality enhancements and provide ongoing support post implementation. This role also requires a strong technical understanding of ERP systems, especially SAP and Maximo, including analysis, configuration, development coordination, and user support. Ultimately, you will help the organisation optimise its supply chain and maintenance operations through improved use of ERP and analytics, while ensuring alignment with overall IT standards and security practices. Accountabilities and Responsibilities • Collaborate with business stakeholders in Supply Chain and Operations to identify their needs and pain points. Gather detailed requirements for system improvements. • Analyse and map current business processes in areas like inventory management, work order processing, procurement to pay, and maintenance scheduling. • Define and propose ERP-based solutions that are cost-effective and aligned with the company s digital transformation goals. Emphasise improvements that leverage data analytics. • Partner with project managers and the broader IT team to plan and execute projects delivering enhancements to the SCM and EAM functionalities. • Ensure that the IT team remains the partner of choice for the business by delivering solutions that meet requirements and by communicating proactively. • Work closely with the business and ERP Manager to design ERP solutions supporting business system development. • Plan, monitor, and control any IT enhancements resulting from analysis activities in the SCM/EAM area. • Develop fit-for-purpose IT recommendations that accurately reflect business needs. • Perform comprehensive requirements gathering including eliciting requirements via workshops or interviews with end users like warehouse managers, procurement officers, maintenance planners, etc. Proactively remove roadblocks by clarifying requirements or facilitating decisions with business stakeholders. • Lead assigned project resources and coordinate with the business to ensure high-quality deliverables that have lasting benefits. • Liaise with IT Infrastructure and Support teams to make sure proposed solutions are technically feasible. • Analyze existing SAP and Maximo environments and propose system enhancements related to supply chain and maintenance processes. • Ensure timely resolution of ERP (SAP/Maximo) incidents and service requests related to SCM and EAM. Serve as a higher level support to resolve complex functional issues, coordinating with technical teams or external support as needed. • Implement minor enhancements or updates (e.g., new material codes) following change control procedures to ensure reliability of the ERP environment. • Guarantee that the SAP and related EAM systems remain up-to-date and reliable. • Collaborate with stakeholders to implement larger projects (like an upgrade of Maximo, or deployment of a new inventory scanning system). Serve as the IT point of contact with vendors for these systems, troubleshoot problems during implementation, and coordinate any vendor support needed for resolution. • Adhere to the ERP software development lifecycle and the organisation s change control and compliance procedures for all development activities. • Coordinate cutover activities for any major changes in SCM/EAM systems, such as switching to a new procurement module or performing a data migration for equipment records. • After go-live, manage support for ERP systems by establishing proper support procedures, knowledge transfer to the support team, and being available as an escalation point for any post-implementation issues in the SCM/EAM domain. • Maintain an up-to-date knowledge of SAP capabilities and of the Maximo EAM system s capabilities. • Support the expansion of ERP capabilities in SCM/EAM. • Develop ad-hoc reports or coordinate the development of such reports using SAP tools or Maximo reporting tools to meet emerging information needs from supply chain or maintenance teams. • Provide cross-functional support as needed. • Firmly understand the threat of cyber attacks in IT and OT environments and incorporate this understanding into daily responsibilities. Professional Skills and Experience • Experience as an IT business analyst or similar role in an upstream oil & gas industry (or comparable heavy industry) is strongly preferred, with specific experience around Supply Chain or Maintenance processes. • Proven ability to provide day-to-day operational support for Supply Chain/Procurement and Maintenance functions within an SAP environment (or a similar ERP). • Experience in the development, administration, configuration, and technical support of SAP particularly in areas such as procurement (purchasing, inventory, logistics) and maintenance. Experience with integration between SAP and Maximo or other EAM systems is a plus. • Solid experience and expertise in SAP modules related to this role: for example, extensive know-how in SAP MM and PM configuration. Additional experience with SAP modules like QM (quality management) or SD/LE (sales distribution / logistics execution) is useful if it interfaces with SCM processes. • Expertise in Maximo (IBM Maximo Asset Management) and EAM software - asset information, maintenance workflows, and how it can interface or integrate with ERP systems like SAP. • Demonstrated skill in bridging the gap between technical details and business requirements ability to explain SAP/Maximo capabilities to maintenance managers or procurement leads in an understandable way, and conversely to interpret business needs into system terms for developers. • A track record of driving process improvements for example, implementing an automated stock replenishment process (MRP) successfully or reducing downtime by enhancing maintenance planning in the system. • Good understanding of data analytics related to SCM/EAM e.g., able to help produce reports on inventory turnover, vendor performance, maintenance backlog, etc. • Excellent communication and teamwork skills. This role requires constant interaction with end users (warehouse staff, buyers, engineers) and coordination with other IT specialists (ERP colleagues, infrastructure), so being approachable and clear is key. • Experience with the formalities of IT change management writing functional specifications, working with ABAP developers, performing unit tests, managing transports in SAP, etc., ensuring minimal disruption to business during changes. • Adaptability and continuous learning mindset to keep up with changes in ERP/EAM technology (like new SAP S/4HANA features in supply chain, or new versions of Maximo) and in industry practices (like lean inventory management, predictive maintenance trends). Qualifications and Certifications • Bachelor s or Master s degree in Information Technology, Computer Science, Engineering (such as Industrial or Mechanical Engineering), Project Management or a related field. A background that blends IT knowledge with understanding of industrial operations is ideal. • Certification in Enterprise Resource Planning systems, specifically SAP, is preferred. For example, SAP Certified Application Associate in Procurement (MM) or in Maintenance (PM), or a Maximo certification for implementation or support. • Project Management certification or training (like PMP, Prince2, or Agile methodologies) can be beneficial as it indicates ability to lead and organize enhancement projects. • Evidence of formal training in SAP relevant to this role (such as SAP Academy courses for MM/PM or supply chain modules) or in Maximo. If certified as a SAP support consultant or similar, that would be a plus. • Any additional certifications like APICS CPIM (Certified in Production and Inventory Management) or CMRP (Certified Maintenance & Reliability Professional) might be considered a bonus, as they demonstrate depth in the supply chain or maintenance domain, though not a strict requirement.
Apr 10, 2026
Contractor
Our client NEO Next are currently looking for an ERP SCM and EAM Advisor to join their team based in Aberdeen on a contract basis initially. Ideally for this role they are looking for experienced ERP SCM's and EAM Advisors with an Oil and Gas background. For more information on this see below: Job Overview The ERP SCM & EAM Advisor is responsible for bridging business needs in supply chain management (SCM) and enterprise asset management (EAM) with IT solutions in the ERP domain. This role collaborates with stakeholders in procurement, supply chain, and operations/maintenance to identify requirements, improve processes, and implement cost-effective ERP solutions. Acting as a subject matter expert for modules like SAP MM (Materials Management), SAP PM (Plant Maintenance) and associated systems (e.g., Maximo for EAM), ensures that the ERP configuration supports efficient supply chain and asset management processes. Works closely with project managers and IT delivery teams to deliver high-quality enhancements and provide ongoing support post implementation. This role also requires a strong technical understanding of ERP systems, especially SAP and Maximo, including analysis, configuration, development coordination, and user support. Ultimately, you will help the organisation optimise its supply chain and maintenance operations through improved use of ERP and analytics, while ensuring alignment with overall IT standards and security practices. Accountabilities and Responsibilities • Collaborate with business stakeholders in Supply Chain and Operations to identify their needs and pain points. Gather detailed requirements for system improvements. • Analyse and map current business processes in areas like inventory management, work order processing, procurement to pay, and maintenance scheduling. • Define and propose ERP-based solutions that are cost-effective and aligned with the company s digital transformation goals. Emphasise improvements that leverage data analytics. • Partner with project managers and the broader IT team to plan and execute projects delivering enhancements to the SCM and EAM functionalities. • Ensure that the IT team remains the partner of choice for the business by delivering solutions that meet requirements and by communicating proactively. • Work closely with the business and ERP Manager to design ERP solutions supporting business system development. • Plan, monitor, and control any IT enhancements resulting from analysis activities in the SCM/EAM area. • Develop fit-for-purpose IT recommendations that accurately reflect business needs. • Perform comprehensive requirements gathering including eliciting requirements via workshops or interviews with end users like warehouse managers, procurement officers, maintenance planners, etc. Proactively remove roadblocks by clarifying requirements or facilitating decisions with business stakeholders. • Lead assigned project resources and coordinate with the business to ensure high-quality deliverables that have lasting benefits. • Liaise with IT Infrastructure and Support teams to make sure proposed solutions are technically feasible. • Analyze existing SAP and Maximo environments and propose system enhancements related to supply chain and maintenance processes. • Ensure timely resolution of ERP (SAP/Maximo) incidents and service requests related to SCM and EAM. Serve as a higher level support to resolve complex functional issues, coordinating with technical teams or external support as needed. • Implement minor enhancements or updates (e.g., new material codes) following change control procedures to ensure reliability of the ERP environment. • Guarantee that the SAP and related EAM systems remain up-to-date and reliable. • Collaborate with stakeholders to implement larger projects (like an upgrade of Maximo, or deployment of a new inventory scanning system). Serve as the IT point of contact with vendors for these systems, troubleshoot problems during implementation, and coordinate any vendor support needed for resolution. • Adhere to the ERP software development lifecycle and the organisation s change control and compliance procedures for all development activities. • Coordinate cutover activities for any major changes in SCM/EAM systems, such as switching to a new procurement module or performing a data migration for equipment records. • After go-live, manage support for ERP systems by establishing proper support procedures, knowledge transfer to the support team, and being available as an escalation point for any post-implementation issues in the SCM/EAM domain. • Maintain an up-to-date knowledge of SAP capabilities and of the Maximo EAM system s capabilities. • Support the expansion of ERP capabilities in SCM/EAM. • Develop ad-hoc reports or coordinate the development of such reports using SAP tools or Maximo reporting tools to meet emerging information needs from supply chain or maintenance teams. • Provide cross-functional support as needed. • Firmly understand the threat of cyber attacks in IT and OT environments and incorporate this understanding into daily responsibilities. Professional Skills and Experience • Experience as an IT business analyst or similar role in an upstream oil & gas industry (or comparable heavy industry) is strongly preferred, with specific experience around Supply Chain or Maintenance processes. • Proven ability to provide day-to-day operational support for Supply Chain/Procurement and Maintenance functions within an SAP environment (or a similar ERP). • Experience in the development, administration, configuration, and technical support of SAP particularly in areas such as procurement (purchasing, inventory, logistics) and maintenance. Experience with integration between SAP and Maximo or other EAM systems is a plus. • Solid experience and expertise in SAP modules related to this role: for example, extensive know-how in SAP MM and PM configuration. Additional experience with SAP modules like QM (quality management) or SD/LE (sales distribution / logistics execution) is useful if it interfaces with SCM processes. • Expertise in Maximo (IBM Maximo Asset Management) and EAM software - asset information, maintenance workflows, and how it can interface or integrate with ERP systems like SAP. • Demonstrated skill in bridging the gap between technical details and business requirements ability to explain SAP/Maximo capabilities to maintenance managers or procurement leads in an understandable way, and conversely to interpret business needs into system terms for developers. • A track record of driving process improvements for example, implementing an automated stock replenishment process (MRP) successfully or reducing downtime by enhancing maintenance planning in the system. • Good understanding of data analytics related to SCM/EAM e.g., able to help produce reports on inventory turnover, vendor performance, maintenance backlog, etc. • Excellent communication and teamwork skills. This role requires constant interaction with end users (warehouse staff, buyers, engineers) and coordination with other IT specialists (ERP colleagues, infrastructure), so being approachable and clear is key. • Experience with the formalities of IT change management writing functional specifications, working with ABAP developers, performing unit tests, managing transports in SAP, etc., ensuring minimal disruption to business during changes. • Adaptability and continuous learning mindset to keep up with changes in ERP/EAM technology (like new SAP S/4HANA features in supply chain, or new versions of Maximo) and in industry practices (like lean inventory management, predictive maintenance trends). Qualifications and Certifications • Bachelor s or Master s degree in Information Technology, Computer Science, Engineering (such as Industrial or Mechanical Engineering), Project Management or a related field. A background that blends IT knowledge with understanding of industrial operations is ideal. • Certification in Enterprise Resource Planning systems, specifically SAP, is preferred. For example, SAP Certified Application Associate in Procurement (MM) or in Maintenance (PM), or a Maximo certification for implementation or support. • Project Management certification or training (like PMP, Prince2, or Agile methodologies) can be beneficial as it indicates ability to lead and organize enhancement projects. • Evidence of formal training in SAP relevant to this role (such as SAP Academy courses for MM/PM or supply chain modules) or in Maximo. If certified as a SAP support consultant or similar, that would be a plus. • Any additional certifications like APICS CPIM (Certified in Production and Inventory Management) or CMRP (Certified Maintenance & Reliability Professional) might be considered a bonus, as they demonstrate depth in the supply chain or maintenance domain, though not a strict requirement.
Role: Management Consulting Manager Location:?London Career Level:?CL7 - Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -?Julie Sweet, Accenture CEO As a team: In the UK, Accenture partners with leading energy firms. As companies balance the traditional role of providing the world with secure, affordable energy with the transition to low-carbon solutions, they are rethinking their business and operational models. This includes optimising the management of upstream and downstream assets, integrating AI into operations, and driving sustainability in a cost-effective manner that positions them for future success. Accenture's unique position, at the intersection of business and technology, means that more and more of our clients are turning to us for help with their most important business and technology investments. As an Energy Consulting Manager, you will: There will never be a typical day at Accenture, but that's why people love it here. Here are just a few typical responsibilities: Deliver successful consulting engagements to address our clients' biggest challenges. Drive lasting and distinctive outcomes and value in fields such as the following for our Energy clients: Value case and value management Operating model design and transformation Cost & productivity improvement Net zero transition Analytics and big data Digital core transformation Risk & Regulatory compliance Solve sophisticated, ambiguous business, change and technology problems, bringing structure and thorough analysis and planning, acting, and taking decisions with little management oversight Drive a thorough and structured approach to solving business problems Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs and styles Enable and support business development and sales, partnering with our leaders, clients, and consultants across our practices to take the best of our firm to our clients Support the leadership to run Accenture's business (including cost management, contract management) with focus and integrity Take accountability for developing offerings within the Energy Practice. Play a key role in driving the growth agenda for clients Lead the creation of well-articulated thought leadership assets that present innovative and productive information, insight, knowledge, guidance, and recommendations on a specific market-relevant strategy topic and drive improved market presence in external forums Develop and manage within high performing multidisciplinary Consulting teams, leading by example, actively mentoring others and contributing to performance management and recruitment activities Prioritise diversity & inclusion across teams and champion change that brings value to the business.
Apr 10, 2026
Full time
Role: Management Consulting Manager Location:?London Career Level:?CL7 - Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -?Julie Sweet, Accenture CEO As a team: In the UK, Accenture partners with leading energy firms. As companies balance the traditional role of providing the world with secure, affordable energy with the transition to low-carbon solutions, they are rethinking their business and operational models. This includes optimising the management of upstream and downstream assets, integrating AI into operations, and driving sustainability in a cost-effective manner that positions them for future success. Accenture's unique position, at the intersection of business and technology, means that more and more of our clients are turning to us for help with their most important business and technology investments. As an Energy Consulting Manager, you will: There will never be a typical day at Accenture, but that's why people love it here. Here are just a few typical responsibilities: Deliver successful consulting engagements to address our clients' biggest challenges. Drive lasting and distinctive outcomes and value in fields such as the following for our Energy clients: Value case and value management Operating model design and transformation Cost & productivity improvement Net zero transition Analytics and big data Digital core transformation Risk & Regulatory compliance Solve sophisticated, ambiguous business, change and technology problems, bringing structure and thorough analysis and planning, acting, and taking decisions with little management oversight Drive a thorough and structured approach to solving business problems Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs and styles Enable and support business development and sales, partnering with our leaders, clients, and consultants across our practices to take the best of our firm to our clients Support the leadership to run Accenture's business (including cost management, contract management) with focus and integrity Take accountability for developing offerings within the Energy Practice. Play a key role in driving the growth agenda for clients Lead the creation of well-articulated thought leadership assets that present innovative and productive information, insight, knowledge, guidance, and recommendations on a specific market-relevant strategy topic and drive improved market presence in external forums Develop and manage within high performing multidisciplinary Consulting teams, leading by example, actively mentoring others and contributing to performance management and recruitment activities Prioritise diversity & inclusion across teams and champion change that brings value to the business.
Analytics & Data Insights Consultant Location: London Career Level: (Accenture will be recruiting at the following levels: Associate Manager/ Specialist/ Senior Analyst) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: We are an award-winning analytics team as part of which you'll work on innovative projects with colleagues to drive analytics transformation from pre-sales conversations through to implementation. You will be using the latest technologies with clients to help them get to the next level of analytics maturity. The team, sits within Accenture Technology's Data & AI practice. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to first-class training and a global network of experts, this is the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to translate business needs from clients into technical requirements To estimate level of effort required, develop and implement solutions Skills to demonstrate our technology platform to prospective clients New techniques in delivering truly transformative engagements Learn the latest GenAI capabilities In this role you will: Blend, cleanse and enrich data of any type, size, structure or source Analyse and investigate data using a broad array of visual, predictive and spatial techniques to find patterns across datasets Follow best practice guidelines to create interactive visualisations Work on both standalone and team projects Provide technical support to clients that require assistance Deliver training workshops and build proof of concepts for new prospects
Apr 08, 2026
Full time
Analytics & Data Insights Consultant Location: London Career Level: (Accenture will be recruiting at the following levels: Associate Manager/ Specialist/ Senior Analyst) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: We are an award-winning analytics team as part of which you'll work on innovative projects with colleagues to drive analytics transformation from pre-sales conversations through to implementation. You will be using the latest technologies with clients to help them get to the next level of analytics maturity. The team, sits within Accenture Technology's Data & AI practice. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to first-class training and a global network of experts, this is the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to translate business needs from clients into technical requirements To estimate level of effort required, develop and implement solutions Skills to demonstrate our technology platform to prospective clients New techniques in delivering truly transformative engagements Learn the latest GenAI capabilities In this role you will: Blend, cleanse and enrich data of any type, size, structure or source Analyse and investigate data using a broad array of visual, predictive and spatial techniques to find patterns across datasets Follow best practice guidelines to create interactive visualisations Work on both standalone and team projects Provide technical support to clients that require assistance Deliver training workshops and build proof of concepts for new prospects
Company Description Profitero+ is the leading digital commerce company, trusted by more than 9,000 brands worldwide. The company helps brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations, and strategy. Powered by advanced AI, robust digital shelf analytics across Amazon and over 1,400 other retailers in 70 countries, and the expertise of digital commerce specialists in 15 global hubs, Profitero+ delivers powerful data, technology, and managed services. These integrated solutions help brands accelerate profitable growth. Profitero+ has been recognized as a leader in the IDC MarketScape: Worldwide Digital Shelf Analytics Applications for Digital Commerce 2025 Vendor Assessment and is ranked the Digital Shelf Provider by DCG. Come be a part of our fast-paced, entrepreneurial culture and next stage of growth. For more information, you can visit their website at Location: Flexible Reading and London Overview As a Director within the Advisory & Consulting practice, you are accountable for leading complex, multi-market strategy engagements while driving commercial growth and team development across EMEA. You will serve as both a senior client advisor and business leader, responsible for delivering measurable client impact, scaling advisory revenue, mentoring consultants, and shaping the evolution of our consulting offerings. This role requires a balance of analytical depth, executive presence, strategic foresight, operational discipline, and commercial ownership. Responsibilities Strategic Client Leadership Lead high-impact eCommerce and omnichannel strategy engagements across global and regional clients Conduct advanced situational analyses of client performance, identifying structural gaps and prescribing practical, achievable strategies Advise senior stakeholders (Director to C-suite) with executive-ready recommendations Act as the senior client relationship lead on key accounts Project & Delivery Ownership Serve as Project Lead across engagements, ensuring: Clear scope definition and workplan design On-time, on-budget delivery High-quality analytical outputs and storytelling Drive rigorous problem structuring, hypothesis-led analysis, and synthesis Ensure strong estimation, resource planning, and capacity forecasting across the Advisory team Business Development & Revenue Growth Own and drive new Advisory revenue generation across EMEA Lead proposal development and solution commercialisation Demonstrate ability to close $500K-$1M+ annually in new Advisory business Develop and commercialise new advisory solutions aligned to market demand Identify whitespace opportunities within existing client relationships Industry & Subject Matter Expertise Maintain deep expertise in digital shelf, omnichannel strategy, retail media, organisational transformation, and commerce acceleration Translate complex data and technology concepts into clear client narratives Drive innovative thinking to keep Profitero at the forefront of AI, agentic commerce, and omnichannel evolution Represent Profitero as a thought leader in client workshops and industry forums Team & Organizational Leadership Mentor and coach Consultants and Analysts; actively develop next-generation leaders Lead capacity planning to ensure accurate forecasting of revenue and resource allocation Elevate consulting standards (storyboarding, modeling, executive communications) Build a performance culture defined by accountability, clarity, and delivery excellence Operational Excellence Ensure commitments are met with a strong "do-to-say" ratio Implement scalable ways of working across engagements Balance strategic thinking with hands-on execution when required Drive internal cross-functional alignment with Sales, Product, Insights, and Customer Success Qualifications 6+ years of experience in management consulting, CPG, retail, or eCommerce in a leadership role Proven ability to lead enterprise-level strategy projects Strong commercial acumen with demonstrated business ownership Advanced quantitative skills (Excel, modelling, data synthesis) Executive-level communication and storytelling capability High emotional intelligence and stakeholder management capability Experience mentoring and building consulting teams Comfortable operating in ambiguity and building new offerings Entrepreneurial mindset with strong accountability and delivery rigor The above lists are not exhaustive, and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post. Additional Information Why you want to work at Profitero+: We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. We hire only the best and provide the compensation and benefit programs appropriate for proven top-performing professionals. Our package includes; competitive base salary; commission; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours. Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law. Be part of a company on the forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career.
Apr 08, 2026
Full time
Company Description Profitero+ is the leading digital commerce company, trusted by more than 9,000 brands worldwide. The company helps brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations, and strategy. Powered by advanced AI, robust digital shelf analytics across Amazon and over 1,400 other retailers in 70 countries, and the expertise of digital commerce specialists in 15 global hubs, Profitero+ delivers powerful data, technology, and managed services. These integrated solutions help brands accelerate profitable growth. Profitero+ has been recognized as a leader in the IDC MarketScape: Worldwide Digital Shelf Analytics Applications for Digital Commerce 2025 Vendor Assessment and is ranked the Digital Shelf Provider by DCG. Come be a part of our fast-paced, entrepreneurial culture and next stage of growth. For more information, you can visit their website at Location: Flexible Reading and London Overview As a Director within the Advisory & Consulting practice, you are accountable for leading complex, multi-market strategy engagements while driving commercial growth and team development across EMEA. You will serve as both a senior client advisor and business leader, responsible for delivering measurable client impact, scaling advisory revenue, mentoring consultants, and shaping the evolution of our consulting offerings. This role requires a balance of analytical depth, executive presence, strategic foresight, operational discipline, and commercial ownership. Responsibilities Strategic Client Leadership Lead high-impact eCommerce and omnichannel strategy engagements across global and regional clients Conduct advanced situational analyses of client performance, identifying structural gaps and prescribing practical, achievable strategies Advise senior stakeholders (Director to C-suite) with executive-ready recommendations Act as the senior client relationship lead on key accounts Project & Delivery Ownership Serve as Project Lead across engagements, ensuring: Clear scope definition and workplan design On-time, on-budget delivery High-quality analytical outputs and storytelling Drive rigorous problem structuring, hypothesis-led analysis, and synthesis Ensure strong estimation, resource planning, and capacity forecasting across the Advisory team Business Development & Revenue Growth Own and drive new Advisory revenue generation across EMEA Lead proposal development and solution commercialisation Demonstrate ability to close $500K-$1M+ annually in new Advisory business Develop and commercialise new advisory solutions aligned to market demand Identify whitespace opportunities within existing client relationships Industry & Subject Matter Expertise Maintain deep expertise in digital shelf, omnichannel strategy, retail media, organisational transformation, and commerce acceleration Translate complex data and technology concepts into clear client narratives Drive innovative thinking to keep Profitero at the forefront of AI, agentic commerce, and omnichannel evolution Represent Profitero as a thought leader in client workshops and industry forums Team & Organizational Leadership Mentor and coach Consultants and Analysts; actively develop next-generation leaders Lead capacity planning to ensure accurate forecasting of revenue and resource allocation Elevate consulting standards (storyboarding, modeling, executive communications) Build a performance culture defined by accountability, clarity, and delivery excellence Operational Excellence Ensure commitments are met with a strong "do-to-say" ratio Implement scalable ways of working across engagements Balance strategic thinking with hands-on execution when required Drive internal cross-functional alignment with Sales, Product, Insights, and Customer Success Qualifications 6+ years of experience in management consulting, CPG, retail, or eCommerce in a leadership role Proven ability to lead enterprise-level strategy projects Strong commercial acumen with demonstrated business ownership Advanced quantitative skills (Excel, modelling, data synthesis) Executive-level communication and storytelling capability High emotional intelligence and stakeholder management capability Experience mentoring and building consulting teams Comfortable operating in ambiguity and building new offerings Entrepreneurial mindset with strong accountability and delivery rigor The above lists are not exhaustive, and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post. Additional Information Why you want to work at Profitero+: We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. We hire only the best and provide the compensation and benefit programs appropriate for proven top-performing professionals. Our package includes; competitive base salary; commission; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours. Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law. Be part of a company on the forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career.
Director and Head of EMEA Emerging Biopharma Sales, IQVIA Central Laboratories page is loaded Director and Head of EMEA Emerging Biopharma Sales, IQVIA Central Laboratorieslocations: Livingston, West Lothian, United Kingdom: Dublin, Ireland: London, United Kingdom: Reading, Berkshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R Join us on our exciting journey! IQVIA(TM) is The Human Data Science Company(TM), focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward. Director and Head of EMEA Emerging Biopharma Sales, IQVIA Central Laboratories IQVIA Laboratories is a global leader in drug discovery and development laboratory services, offering a comprehensive suite of central laboratory and specialty biomarker services. Our expertise spans genomics, immunoassays, flow cytometry, anatomic pathology, precision medicine assays, vaccine assays, ADME, and bioanalytical services.IQVIA Laboratories also specializes in antibody and biomarker discovery, as well as decentralized clinical trial laboratory solutions. Committed to scientific rigor and operational excellence, we support every phase of the drug development and discovery process across diverse regions and regulatory frameworks, ensuring the highest standards of data integrity and accelerating the delivery of transformative therapies to patients.We are seeking a senior Sales Leader with a strong track record supporting Biopharma clients, delivering customized Phase I-III solutions globally, and driving growth across multiple therapeutic areas. Responsibilities Lead and manage multiple teams in alignment with organizational policies and applicable legislation, including workforce planning, performance management, professional development, and employee relations. Provide strategic leadership to expand IQVIA Laboratories' presence and market share across EMEA. Maintain deep knowledge of all IQVIA Central Laboratories solutions to identify and execute cross sell opportunities. Build and sustain long term relationships with key decision makers, developing a strong understanding of customer structures and priorities. Partner with internal stakeholders to identify and implement business development opportunities that enhance service line performance. Guide and support sales team members in capability alignment, performance, career progression, and professional development. Lead or participate in customer Governance Committees. Identify target markets, cultivate relationships, and deliver high impact presentations, strategic analyses, and execution plans. Represent IQVIA Laboratories at senior levels with prospective customers, development teams, and external consultants. Participate in proposal development and defence meetings as needed. Provide senior level updates to leadership on key sales activities and business performance. Ensure the sales organization is fully trained and equipped to meet objectives. Requirements Proven line management experience. 10-15 years of relevant experience within a CRO, pharmaceutical, or biotechnology environment. Strong understanding of the clinical development process (Phase I-IV). Central laboratory experience is a strong advantage. Additional requirements Unquestionable personal and professional integrity Solid understanding of commercialization and the principles of drug discovery and development Strategic business and Industry awareness and the ability to translate emerging Industry trends relevant to the organization Excellent Analytical skills and experience in evaluating and managing business plans Proven experience conducting and negotiating deals Excellent Attention to detail and ability to work simultaneously on multiple priorities Adaptability and flexibility to changing priorities Excellent presentation, communication, and negotiation skills Proven previous management experience and success Experience and ability to progressively coach and mentor individuals Proven ability to empower and develop people and help them achieve goals Ability to establish and maintain effective working relationships with coworkers, managers and clientsWe put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental, and emotional, financial, and social well-being so they can thrive at home and at work, at any stage of their well-being journey.To learn more about our benefits, visit .If you're looking to unleash your potential, join IQVIA laboratories, to help make the extraordinary possible! Moving healthcare forward. Together. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more atIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
Apr 08, 2026
Full time
Director and Head of EMEA Emerging Biopharma Sales, IQVIA Central Laboratories page is loaded Director and Head of EMEA Emerging Biopharma Sales, IQVIA Central Laboratorieslocations: Livingston, West Lothian, United Kingdom: Dublin, Ireland: London, United Kingdom: Reading, Berkshire, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R Join us on our exciting journey! IQVIA(TM) is The Human Data Science Company(TM), focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward. Director and Head of EMEA Emerging Biopharma Sales, IQVIA Central Laboratories IQVIA Laboratories is a global leader in drug discovery and development laboratory services, offering a comprehensive suite of central laboratory and specialty biomarker services. Our expertise spans genomics, immunoassays, flow cytometry, anatomic pathology, precision medicine assays, vaccine assays, ADME, and bioanalytical services.IQVIA Laboratories also specializes in antibody and biomarker discovery, as well as decentralized clinical trial laboratory solutions. Committed to scientific rigor and operational excellence, we support every phase of the drug development and discovery process across diverse regions and regulatory frameworks, ensuring the highest standards of data integrity and accelerating the delivery of transformative therapies to patients.We are seeking a senior Sales Leader with a strong track record supporting Biopharma clients, delivering customized Phase I-III solutions globally, and driving growth across multiple therapeutic areas. Responsibilities Lead and manage multiple teams in alignment with organizational policies and applicable legislation, including workforce planning, performance management, professional development, and employee relations. Provide strategic leadership to expand IQVIA Laboratories' presence and market share across EMEA. Maintain deep knowledge of all IQVIA Central Laboratories solutions to identify and execute cross sell opportunities. Build and sustain long term relationships with key decision makers, developing a strong understanding of customer structures and priorities. Partner with internal stakeholders to identify and implement business development opportunities that enhance service line performance. Guide and support sales team members in capability alignment, performance, career progression, and professional development. Lead or participate in customer Governance Committees. Identify target markets, cultivate relationships, and deliver high impact presentations, strategic analyses, and execution plans. Represent IQVIA Laboratories at senior levels with prospective customers, development teams, and external consultants. Participate in proposal development and defence meetings as needed. Provide senior level updates to leadership on key sales activities and business performance. Ensure the sales organization is fully trained and equipped to meet objectives. Requirements Proven line management experience. 10-15 years of relevant experience within a CRO, pharmaceutical, or biotechnology environment. Strong understanding of the clinical development process (Phase I-IV). Central laboratory experience is a strong advantage. Additional requirements Unquestionable personal and professional integrity Solid understanding of commercialization and the principles of drug discovery and development Strategic business and Industry awareness and the ability to translate emerging Industry trends relevant to the organization Excellent Analytical skills and experience in evaluating and managing business plans Proven experience conducting and negotiating deals Excellent Attention to detail and ability to work simultaneously on multiple priorities Adaptability and flexibility to changing priorities Excellent presentation, communication, and negotiation skills Proven previous management experience and success Experience and ability to progressively coach and mentor individuals Proven ability to empower and develop people and help them achieve goals Ability to establish and maintain effective working relationships with coworkers, managers and clientsWe put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental, and emotional, financial, and social well-being so they can thrive at home and at work, at any stage of their well-being journey.To learn more about our benefits, visit .If you're looking to unleash your potential, join IQVIA laboratories, to help make the extraordinary possible! Moving healthcare forward. Together. IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more atIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
Commercial AI Analyst Location: Warrington Salary: £40,000 - £45,000 plus benefits Curious, commercially minded analysts are exactly what we're looking for in this exciting opportunity with a growing, forward-thinking organisation known for its strong culture and collaborative team environment. This role is ideal for someone who enjoys transforming data into commercial insight and wants to be at the forefront of new technologies in a market-leading business. You'll combine analytics, AI tools, and visual reporting to help teams make smarter commercial decisions. Working with colleagues across departments, you'll ensure data drives pricing strategy, protects margins, and strengthens competitiveness. If you enjoy solving problems, exploring data, and applying AI to real business challenges, this role offers the chance to make a genuine impact. What will you be doing? Analyse tender and commercial datasets to identify pricing opportunities and risks. Support bids, renewals, and pricing activity through data-driven insight. Build and maintain dashboards and reporting tools to visualise commercial performance. Develop pricing models and scenario analysis to support decision-making. Automate repeatable analytical tasks using AI and digital tools. Work closely with commercial, finance, and sales teams to ensure accurate and transparent outputs. What will you bring to the role? Strong analytical and numerical skills with the ability to interpret commercial data. Experience building pricing models, dashboards, or analytical tools. Confidence in translating complex data into clear insights for stakeholders. Curiosity and enthusiasm for using AI and automation to improve processes. Strong communication skills and the ability to work across teams. A degree or qualification in analytics, business, or a related field is advantageous. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Apr 07, 2026
Full time
Commercial AI Analyst Location: Warrington Salary: £40,000 - £45,000 plus benefits Curious, commercially minded analysts are exactly what we're looking for in this exciting opportunity with a growing, forward-thinking organisation known for its strong culture and collaborative team environment. This role is ideal for someone who enjoys transforming data into commercial insight and wants to be at the forefront of new technologies in a market-leading business. You'll combine analytics, AI tools, and visual reporting to help teams make smarter commercial decisions. Working with colleagues across departments, you'll ensure data drives pricing strategy, protects margins, and strengthens competitiveness. If you enjoy solving problems, exploring data, and applying AI to real business challenges, this role offers the chance to make a genuine impact. What will you be doing? Analyse tender and commercial datasets to identify pricing opportunities and risks. Support bids, renewals, and pricing activity through data-driven insight. Build and maintain dashboards and reporting tools to visualise commercial performance. Develop pricing models and scenario analysis to support decision-making. Automate repeatable analytical tasks using AI and digital tools. Work closely with commercial, finance, and sales teams to ensure accurate and transparent outputs. What will you bring to the role? Strong analytical and numerical skills with the ability to interpret commercial data. Experience building pricing models, dashboards, or analytical tools. Confidence in translating complex data into clear insights for stakeholders. Curiosity and enthusiasm for using AI and automation to improve processes. Strong communication skills and the ability to work across teams. A degree or qualification in analytics, business, or a related field is advantageous. Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 07, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Apr 07, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job Role: Data & AI Science ConsultantLocation: London/Manchester/Edinburgh/NewcastleCareer Level: ConsultantAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too."Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEOAs a team:The Data and AI revolution is changing everything. It's everywhere - transforming how we work and play. Join Accenture and help transform leading organisations and communities around the world. Accenture Data and AI Science is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate and deliver value provides an unparalleled opportunity to grow and advance.Accenture's Data and AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture's broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI.You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will: Be at the forefront of the industry, you'll create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on. Be working with famous brands and household names - no worrying about how to explain what you do to your family again! Develop your skills with our world class training programmes. Drive and implement real world solutions into production that drive business value to our clients. Work alongside global teams to collaborate and deliver the best solutions for our clients. Drive your career progression via our structured career development programs. Align with our industry partners to develop your career and the solutions we deliver for our clients. In this role you will: Solve challenging business problems using advanced machine learning methods such as Deep Learning and quantitative analytics. Understand business requirements and support the development of business cases. Run discovery analytics to identify new and innovative opportunities. Partner with developers and engineers to deploy machine learning algorithms to deliver business value. Define approaches to embed and scale machine learning models. Build reusable assets, solutions and develop best practices for current and future business problems. Consult on complex analyses and advanced machine learning methods. Communicate and provide guidance to senior client leadership and teams. Contribute data science expertise to new sales activities. Shape DS Strategy and the delivery of DS solutions. Operate across multiple industries and functions. Develop others by bringing your unique knowledge and skillsets to the wider practice.
Apr 07, 2026
Full time
Job Role: Data & AI Science ConsultantLocation: London/Manchester/Edinburgh/NewcastleCareer Level: ConsultantAccenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too."Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEOAs a team:The Data and AI revolution is changing everything. It's everywhere - transforming how we work and play. Join Accenture and help transform leading organisations and communities around the world. Accenture Data and AI Science is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate and deliver value provides an unparalleled opportunity to grow and advance.Accenture's Data and AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture's broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI.You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will: Be at the forefront of the industry, you'll create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on. Be working with famous brands and household names - no worrying about how to explain what you do to your family again! Develop your skills with our world class training programmes. Drive and implement real world solutions into production that drive business value to our clients. Work alongside global teams to collaborate and deliver the best solutions for our clients. Drive your career progression via our structured career development programs. Align with our industry partners to develop your career and the solutions we deliver for our clients. In this role you will: Solve challenging business problems using advanced machine learning methods such as Deep Learning and quantitative analytics. Understand business requirements and support the development of business cases. Run discovery analytics to identify new and innovative opportunities. Partner with developers and engineers to deploy machine learning algorithms to deliver business value. Define approaches to embed and scale machine learning models. Build reusable assets, solutions and develop best practices for current and future business problems. Consult on complex analyses and advanced machine learning methods. Communicate and provide guidance to senior client leadership and teams. Contribute data science expertise to new sales activities. Shape DS Strategy and the delivery of DS solutions. Operate across multiple industries and functions. Develop others by bringing your unique knowledge and skillsets to the wider practice.
We are now seeking an Associate Consultant or Consultant to join our Digital Forensics and Incident Response team in London. In this role you will provide technical expertise and consultative solutions in the field of Digital Forensics, Incident Response, Cyber Security and eDiscovery for our clients. Our clients include Law Firms, Fortune 500 multi-nationals, and Government/Law Enforcement. You will be expected to be a technical lead on cases for our regional and international Discovery & Data Insights teams (DFIR/Legal Technologies/Data Analytics) as well as working closely with our Cyber Response and Crisis Management divisions as well as our Investigations teams. In addition, you will support the business development effort for the department contributing subject matter expertise in articles, presentations and marketing campaigns. Tasks and Responsibilities Provide forensic/incident response consultancy and expertise in data collections, investigative/analysis & cyber security services to our clients To support our Investigation teams across regions To provide high quality deliverables to our clients in a timely and efficient manner To ensure work is defensible and to an evidential standard as appropriate for tasks To provide expert testimony in court as and when required To be innovative and creative showing initiative in bringing teams together To anticipate client needs and continually strive for ways to work efficiently To respond to potential enquiries and convert these into sales leads and proposals To actively engage in business development and marketing Must be available for international travel (up to 25% of time) Knowledge and Experience Essential Previous, demonstrable, technical computer forensics experience for cyber incident response and investigations. Thorough understanding of best practice procedures (NPCC, NIST, ISO17025) evidence handling, computer systems and tools of the trade Thorough understanding of both the MITRE ATT&CK and Cyber Kill chain framework, network topology and EDR solutions Previous expert understanding of multiple operating systems, particularly Microsoft and Linux infrastructure and networking systems, both on-premise and in the cloud, as well as dedicated cloud services such as Microsoft 365, Azure, AWS and Google Workspace Previous expert and practical use of common computer forensic tools for imaging and analysis (for example, Logicube Falcon, Velociraptor, EnCase, FTK, Nuix, X-Ways, Axiom, IEF, Blacklight, Kali, WinFE, DEFT, Cellebrite, XRY) Expertise in PowerShell scripting, Bash scripts, Python, SQL and data wrangling for log analysis Established track record for performing forensic collections, involvement in incident response and digital investigations alongside maintaining detailed contemporaneous notes Production of expert reports and witness statements Experience in performing mobile device forensics Providing client-facing communications & consultative services Preferred Wide understanding of programming/scripting skills Presentation skills Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Apr 07, 2026
Full time
We are now seeking an Associate Consultant or Consultant to join our Digital Forensics and Incident Response team in London. In this role you will provide technical expertise and consultative solutions in the field of Digital Forensics, Incident Response, Cyber Security and eDiscovery for our clients. Our clients include Law Firms, Fortune 500 multi-nationals, and Government/Law Enforcement. You will be expected to be a technical lead on cases for our regional and international Discovery & Data Insights teams (DFIR/Legal Technologies/Data Analytics) as well as working closely with our Cyber Response and Crisis Management divisions as well as our Investigations teams. In addition, you will support the business development effort for the department contributing subject matter expertise in articles, presentations and marketing campaigns. Tasks and Responsibilities Provide forensic/incident response consultancy and expertise in data collections, investigative/analysis & cyber security services to our clients To support our Investigation teams across regions To provide high quality deliverables to our clients in a timely and efficient manner To ensure work is defensible and to an evidential standard as appropriate for tasks To provide expert testimony in court as and when required To be innovative and creative showing initiative in bringing teams together To anticipate client needs and continually strive for ways to work efficiently To respond to potential enquiries and convert these into sales leads and proposals To actively engage in business development and marketing Must be available for international travel (up to 25% of time) Knowledge and Experience Essential Previous, demonstrable, technical computer forensics experience for cyber incident response and investigations. Thorough understanding of best practice procedures (NPCC, NIST, ISO17025) evidence handling, computer systems and tools of the trade Thorough understanding of both the MITRE ATT&CK and Cyber Kill chain framework, network topology and EDR solutions Previous expert understanding of multiple operating systems, particularly Microsoft and Linux infrastructure and networking systems, both on-premise and in the cloud, as well as dedicated cloud services such as Microsoft 365, Azure, AWS and Google Workspace Previous expert and practical use of common computer forensic tools for imaging and analysis (for example, Logicube Falcon, Velociraptor, EnCase, FTK, Nuix, X-Ways, Axiom, IEF, Blacklight, Kali, WinFE, DEFT, Cellebrite, XRY) Expertise in PowerShell scripting, Bash scripts, Python, SQL and data wrangling for log analysis Established track record for performing forensic collections, involvement in incident response and digital investigations alongside maintaining detailed contemporaneous notes Production of expert reports and witness statements Experience in performing mobile device forensics Providing client-facing communications & consultative services Preferred Wide understanding of programming/scripting skills Presentation skills Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Skills and attributes for success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. What we look for Experience in Service Design or a related field: 4-5 years of proven experience Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Apr 07, 2026
Full time
Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Skills and attributes for success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. What we look for Experience in Service Design or a related field: 4-5 years of proven experience Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Lead Functional Consultant -Microsoft Contact Center(withDynamicsCustomerService) Where the jobisbased : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. The candidate will demonstrate deep functional and technical expertise in Microsoft Dynamics365Customer Service, Omnichannel andMicrosoftCCaaS capabilities (Customer Service Voice)and related technologies.We're looking for people who can lead delivery, shape design, and mentor others. Required Skills: End-to-end implementation with D365 Customer Service and Microsoft Contact Center, including Case Management, SLA's,Entitlements, Knowledge Management, CCaaS Dashboards, Agents and Omnichannel (Voice) Deep understanding of Omnichannel for Customer Service - digital messaging, chat, email, WhatsApp, social, secure messaging. Expertise in Unified Routing, workstreams, assignment rules, queues and escalation models. Strong hands-on experience with Customer Service Voice. Designing and configuring: IVRs and call flows ACD routing Voice channels Recordings, compliance and analytics Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Experience configuring Agent Assist, Copilot for CustomerService, summarisation, links, real time transcription & sentiment. Experience in designing or supporting self service automation, including chatbots & IVR bots. Familiarity with Microsoft built in AI Agents within Customer Service & CCaaS (existing and those in preview). Experience across the wider Dynamics ecosystem (Sales, Customer Insights, etc.) is a definite bonus Be a trusted advisor by challenging creatively both internally and externally to drive better solutions and outcomes. Share knowledge with wider teams acknowledging that we are stronger together. Leading a team of functional consultants and mentoring junior members. Driving solution design with a configuration first mindset, escalating to customisation only when required. End to end ownership: workshops, requirements, functional designs, configuration, testing oversight, data migration guidance, integrations and cutover. Strong knowledge of Power Platform components, especially where they enhance Customer Service (Power Automate, Power Apps, Dataverse) Knowledge of when to recommend ProCode vs Low Code solutions. Understanding of Microsoft licensing across Customer Service, Digital Messaging, Voice and Power Platform. Responsibilities: You'll probably need to demonstrate at least some experience with; Understanding the Out of the Box capabilities (and limitations) provided by Customer Service, Omnichannel & Voiceand the Power Platform, from form design to solution management to connectors to integrations. Designing routing models, multi channel workflows, agent experiences, deflection strategies and call flows. Leading workshops, defining business processes, re engineering workflows and capturing requirements clearly. Demonstrate Out of the Box functionality to business and technical stakeholders illustrating how the product supports core business processes Requirements gathering, writing and evolution through business process identification, analysis and re engineering. Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles. Building Proof of Concepts to demonstrate and articulate solution designs. Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office Pre sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid response writing Creating clear, concise and effective documentation across multiple channels. Using a proactive approach to ensure timescales are met, balancing a hands on approach vs delegating to developers or other team members. Training end users and admins in the use of Dynamics 365 Customer Service and Microsoft Contact Center Environment setup, configuration and Application Lifecycle Management Supporting, leading and coaching more junior project team members fostering a culture of wellbeing, inclusion and ensuring balanced workload levels Prioritise and assign tasks and make best use of available resource and skill levels in the team contributing to the project success Build relationships with other stakeholders in other disciplines across the project including within the client team and contribute to the successful management of dependencies between disciplines Other tasks as reasonably requested Candidates are expected to have some of the following skills; Lead by example through sharing from previous experiences and providing implementation plans that mitigate risks to deliver a positive outcome Remain calm and professional in fast paced environments and feel comfortable calling out concerns and seeking advice when needed Embrace personal growth to yourself and others through learning, achievement and satisfaction Be approachable to provide help, guidance and actively support junior colleagues helping them to uphold standards, manage their workload, ensure quality and cope with challenging situations Embrace a culture of knowledge sharing so that we grow We're also looking for people that fit how we work, which is something like; happiest working under their own direction, but fully supported when needed an obvious attention to detail, we want you to obsess about the little things! prepared to travel to client site if required ability to identify and pick up new processes and software platforms quickly ability to work effectively with remote teams in both in the UK and India ability to work flexibly to deliver on time to tight timescales What we can do for you: We're a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment -all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on- and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not for profit organizations to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a "Great Place to Work" in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don't just build ground breaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together . click apply for full job details
Apr 07, 2026
Full time
Lead Functional Consultant -Microsoft Contact Center(withDynamicsCustomerService) Where the jobisbased : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. The candidate will demonstrate deep functional and technical expertise in Microsoft Dynamics365Customer Service, Omnichannel andMicrosoftCCaaS capabilities (Customer Service Voice)and related technologies.We're looking for people who can lead delivery, shape design, and mentor others. Required Skills: End-to-end implementation with D365 Customer Service and Microsoft Contact Center, including Case Management, SLA's,Entitlements, Knowledge Management, CCaaS Dashboards, Agents and Omnichannel (Voice) Deep understanding of Omnichannel for Customer Service - digital messaging, chat, email, WhatsApp, social, secure messaging. Expertise in Unified Routing, workstreams, assignment rules, queues and escalation models. Strong hands-on experience with Customer Service Voice. Designing and configuring: IVRs and call flows ACD routing Voice channels Recordings, compliance and analytics Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Experience configuring Agent Assist, Copilot for CustomerService, summarisation, links, real time transcription & sentiment. Experience in designing or supporting self service automation, including chatbots & IVR bots. Familiarity with Microsoft built in AI Agents within Customer Service & CCaaS (existing and those in preview). Experience across the wider Dynamics ecosystem (Sales, Customer Insights, etc.) is a definite bonus Be a trusted advisor by challenging creatively both internally and externally to drive better solutions and outcomes. Share knowledge with wider teams acknowledging that we are stronger together. Leading a team of functional consultants and mentoring junior members. Driving solution design with a configuration first mindset, escalating to customisation only when required. End to end ownership: workshops, requirements, functional designs, configuration, testing oversight, data migration guidance, integrations and cutover. Strong knowledge of Power Platform components, especially where they enhance Customer Service (Power Automate, Power Apps, Dataverse) Knowledge of when to recommend ProCode vs Low Code solutions. Understanding of Microsoft licensing across Customer Service, Digital Messaging, Voice and Power Platform. Responsibilities: You'll probably need to demonstrate at least some experience with; Understanding the Out of the Box capabilities (and limitations) provided by Customer Service, Omnichannel & Voiceand the Power Platform, from form design to solution management to connectors to integrations. Designing routing models, multi channel workflows, agent experiences, deflection strategies and call flows. Leading workshops, defining business processes, re engineering workflows and capturing requirements clearly. Demonstrate Out of the Box functionality to business and technical stakeholders illustrating how the product supports core business processes Requirements gathering, writing and evolution through business process identification, analysis and re engineering. Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles. Building Proof of Concepts to demonstrate and articulate solution designs. Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office Pre sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid response writing Creating clear, concise and effective documentation across multiple channels. Using a proactive approach to ensure timescales are met, balancing a hands on approach vs delegating to developers or other team members. Training end users and admins in the use of Dynamics 365 Customer Service and Microsoft Contact Center Environment setup, configuration and Application Lifecycle Management Supporting, leading and coaching more junior project team members fostering a culture of wellbeing, inclusion and ensuring balanced workload levels Prioritise and assign tasks and make best use of available resource and skill levels in the team contributing to the project success Build relationships with other stakeholders in other disciplines across the project including within the client team and contribute to the successful management of dependencies between disciplines Other tasks as reasonably requested Candidates are expected to have some of the following skills; Lead by example through sharing from previous experiences and providing implementation plans that mitigate risks to deliver a positive outcome Remain calm and professional in fast paced environments and feel comfortable calling out concerns and seeking advice when needed Embrace personal growth to yourself and others through learning, achievement and satisfaction Be approachable to provide help, guidance and actively support junior colleagues helping them to uphold standards, manage their workload, ensure quality and cope with challenging situations Embrace a culture of knowledge sharing so that we grow We're also looking for people that fit how we work, which is something like; happiest working under their own direction, but fully supported when needed an obvious attention to detail, we want you to obsess about the little things! prepared to travel to client site if required ability to identify and pick up new processes and software platforms quickly ability to work effectively with remote teams in both in the UK and India ability to work flexibly to deliver on time to tight timescales What we can do for you: We're a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment -all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on- and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not for profit organizations to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a "Great Place to Work" in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don't just build ground breaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together . click apply for full job details
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Apr 07, 2026
Full time
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Senior Delivery Consultant - Data, AWS Professional Services Job ID: AWS EMEA SARL (UK Branch) As a Senior Database Migration Architect, you will work with customers and partners, guiding them through planning, preparing and delivery of complex transformation and migration projects based on varying customer needs. You will build and maintain strong stakeholder relationship with C-level executives to shape their cloud migration and transformation roadmap. On a daily basis, you will work together with customers to assess their organizational readiness to perform the cloud adoption. You will guide them to define goals, objectives and business outcomes. Together with the stakeholders, you will create and align a cloud vision to achieve those results. You identify solutions that help a customer, partner, or an internal team overcome technical as well as organizational challenges. You will collaborate with Subject Matter Experts to support pre sales activities. Do you have experience delivering IT solutions in an agile environment - plan, organize, and manage all phases of a project lifecycle to ensure successful delivery? Come build the future with us. Key job responsibilities Employ customer facing skills to represent AWS well within the customer's environment and drive discussions with senior personnel regarding trade offs, standard methodologies, project management and risk mitigation. Work closely with AWS Platform Service Engineering and Architecture teams to help ensure the success of project consulting engagements with customers. Work directly with customers' technical resources to devise and recommend solutions based on the understood requirements. Think strategically about business, product, and technical challenges in an enterprise environment. Analyse on premises database environments such as Oracle, SQL Server, or other Commercial DB Engines to Open Source Engines like Aurora PostgreSQL/MySQL or RedShift, DynamoDB. Consult for optimal design of database environments, analysing complex distributed production deployments, and making recommendations to optimize performance. Develop innovative solutions to complex business and technology problems. Be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications Experience as technical specialist in design and architecture Experience implementing AWS services in a variety of distributed computing environments Data lake architecture and design (Lake Formation, S3 based architectures) Medallion architecture implementation (bronze/silver/gold layer design) Data strategy and governance frameworks Data modeling and schema design for analytics workloads Modern data platform design and implementation ETL/ELT pipeline development and optimization (Glue, EMR) Data warehousing solutions (Redshift) Data catalog management and metadata governance Preferred Qualifications Experience in IT implementation Data quality and lineage frameworks Data security, compliance, and access controls Performance optimization for data processing workloads Big data processing platforms (EMR, Glue) Equal Opportunity Statement Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Apr 06, 2026
Full time
Senior Delivery Consultant - Data, AWS Professional Services Job ID: AWS EMEA SARL (UK Branch) As a Senior Database Migration Architect, you will work with customers and partners, guiding them through planning, preparing and delivery of complex transformation and migration projects based on varying customer needs. You will build and maintain strong stakeholder relationship with C-level executives to shape their cloud migration and transformation roadmap. On a daily basis, you will work together with customers to assess their organizational readiness to perform the cloud adoption. You will guide them to define goals, objectives and business outcomes. Together with the stakeholders, you will create and align a cloud vision to achieve those results. You identify solutions that help a customer, partner, or an internal team overcome technical as well as organizational challenges. You will collaborate with Subject Matter Experts to support pre sales activities. Do you have experience delivering IT solutions in an agile environment - plan, organize, and manage all phases of a project lifecycle to ensure successful delivery? Come build the future with us. Key job responsibilities Employ customer facing skills to represent AWS well within the customer's environment and drive discussions with senior personnel regarding trade offs, standard methodologies, project management and risk mitigation. Work closely with AWS Platform Service Engineering and Architecture teams to help ensure the success of project consulting engagements with customers. Work directly with customers' technical resources to devise and recommend solutions based on the understood requirements. Think strategically about business, product, and technical challenges in an enterprise environment. Analyse on premises database environments such as Oracle, SQL Server, or other Commercial DB Engines to Open Source Engines like Aurora PostgreSQL/MySQL or RedShift, DynamoDB. Consult for optimal design of database environments, analysing complex distributed production deployments, and making recommendations to optimize performance. Develop innovative solutions to complex business and technology problems. Be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: About the team Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications Experience as technical specialist in design and architecture Experience implementing AWS services in a variety of distributed computing environments Data lake architecture and design (Lake Formation, S3 based architectures) Medallion architecture implementation (bronze/silver/gold layer design) Data strategy and governance frameworks Data modeling and schema design for analytics workloads Modern data platform design and implementation ETL/ELT pipeline development and optimization (Glue, EMR) Data warehousing solutions (Redshift) Data catalog management and metadata governance Preferred Qualifications Experience in IT implementation Data quality and lineage frameworks Data security, compliance, and access controls Performance optimization for data processing workloads Big data processing platforms (EMR, Glue) Equal Opportunity Statement Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job Title: UK & IRE Junior Consultant - Automotive Location: Hybrid, Farnborough (2 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 30th April 2026 About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Junior Consultant to join our team for an exciting assignment with one of our industry leading corporate clients within the automotive sector. This role requires a proactive professional with proven experience coordinating multiple projects to tight deadlines, delivering a first class and focused approach within a fast paced environment. Automotive Aftersales experience is essential. You will have the opportunity to work on site (and remotely) with a global organisation, contributing to key projects and initiatives that drive corporate business transformation. Key Responsibilities: Provide comprehensive stakeholder support and lead project coordination activities (reporting is a minor element of the role). Support ad hoc tasks and events. Collaborate with cross functional teams (internally and externally) to ensure successful project outcomes. Contribute to actionable recommendations and implementation plans. Provide stakeholders with timely access to reports to support customer facing meetings. Maintain momentum across ongoing projects, ensuring actions are tracked and progressed effectively. Coordinate engagement and participation across the wider Aftersales team. Communicate proactively with stakeholders to highlight progress, issues, and proposed solutions. What We're Looking For: Requirements: Experience in consulting, strategy, or relevant corporate roles within automotive aftersales Strong organisational, numerical and time-management abilities Strong analytical and problem-solving abilities, with the capacity to assess complex situations and develop effective solutions Ability to coordinate complex projects while meeting strict deadlines Excellent communication and stakeholder management abilities Proven ability to adapt quickly and work independently in dynamic environments Familiarity with Microsoft Office Professional Products Advanced Excel Proficiency Previous experience working with multinational corporations Qualifications / Education: Bachelor's degree in Business Administration, Economics, or a related field Fluent in English Why Join Us? Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience. Benefits Include: Opportunity to work with high-quality clients on impactful projects Supportive and collaborative consultancy culture Access to ongoing professional development and mentoring 25 days annual leave (plus Bank Holidays) Pension Plan Private Healthcare Cash back health care scheme Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Junior Consultant, Automotive Project Consultant, Strategy Consultant, Corporate Automotive Aftersales, Automotive Aftersales, Project Manager, may also be considered for this role.
Apr 03, 2026
Full time
Job Title: UK & IRE Junior Consultant - Automotive Location: Hybrid, Farnborough (2 days in office) Salary: Competitive Job type : Full time, Permanent Working Hours: 40 hours per week, Monday-Friday Application Deadline : 30th April 2026 About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Junior Consultant to join our team for an exciting assignment with one of our industry leading corporate clients within the automotive sector. This role requires a proactive professional with proven experience coordinating multiple projects to tight deadlines, delivering a first class and focused approach within a fast paced environment. Automotive Aftersales experience is essential. You will have the opportunity to work on site (and remotely) with a global organisation, contributing to key projects and initiatives that drive corporate business transformation. Key Responsibilities: Provide comprehensive stakeholder support and lead project coordination activities (reporting is a minor element of the role). Support ad hoc tasks and events. Collaborate with cross functional teams (internally and externally) to ensure successful project outcomes. Contribute to actionable recommendations and implementation plans. Provide stakeholders with timely access to reports to support customer facing meetings. Maintain momentum across ongoing projects, ensuring actions are tracked and progressed effectively. Coordinate engagement and participation across the wider Aftersales team. Communicate proactively with stakeholders to highlight progress, issues, and proposed solutions. What We're Looking For: Requirements: Experience in consulting, strategy, or relevant corporate roles within automotive aftersales Strong organisational, numerical and time-management abilities Strong analytical and problem-solving abilities, with the capacity to assess complex situations and develop effective solutions Ability to coordinate complex projects while meeting strict deadlines Excellent communication and stakeholder management abilities Proven ability to adapt quickly and work independently in dynamic environments Familiarity with Microsoft Office Professional Products Advanced Excel Proficiency Previous experience working with multinational corporations Qualifications / Education: Bachelor's degree in Business Administration, Economics, or a related field Fluent in English Why Join Us? Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience. Benefits Include: Opportunity to work with high-quality clients on impactful projects Supportive and collaborative consultancy culture Access to ongoing professional development and mentoring 25 days annual leave (plus Bank Holidays) Pension Plan Private Healthcare Cash back health care scheme Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Junior Consultant, Automotive Project Consultant, Strategy Consultant, Corporate Automotive Aftersales, Automotive Aftersales, Project Manager, may also be considered for this role.
