Sales Consultant role at Orcan Intelligence Location: LondonBridge Department: Sales Reports to: AssociatePartner About Orcan Intelligence Orcan Intelligence is a specialist IT consultancy working across five core transformation pillars: Infrastructure & Cloud Data & Analytics Cybersecurity Finance Optimisation Custom Software Development We partner with SMEs to deliver senior led, high impact technology solutions, either on a staff augmentation or project basis. Our sales team shapes client relationships, understands business challenges, and positions the right solution to drive measurable outcomes. Role Overview As a Sales Executive at Orcan, you will identify, engage, and develop relationships with IT decision makers in our target industries. You will learn how to articulate our value, qualify client needs across our transformation pillars, coordinate client meetings, and ultimately manage the full sales cycle, from first outreach through to closing and growing accounts. This role suits someone consultative, driven, and eager to progress quickly within a structured sales career path. Key Responsibilities Business Development Identify and target high value prospects across Belgium & Luxembourg. Speak directly with C Suite executives daily. Conduct structured outbound campaigns across multiple channels such as calls (100+ daily), email, & LinkedIn. Secure meetings with IT and business decision makers. Demonstrate understanding of key challenges in our core industries. Sales & Client Engagement (For candidates progressing beyond BDR) Lead discovery and needs assessment conversations. Translate client requirements into suitable solutions across our 5 pillars. Coordinate with delivery leads to scope solutions. Present Orcan's offering and value proposition. Support proposal creation, timeline definition, and commercial terms. Pipeline & Revenue Growth Build and maintain an healthy pipeline of meetings, opportunities, and active deals. Track activity, conversion ratios, and revenue performance. Grow accounts through consistent follow up and relationship management. Brand Representation Act as a trusted advisor to clients. Communicate clearly, professionally, and with a consultative mindset. Uphold Orcan's reputation for senior led, high quality IT delivery. What We're Looking For Strong communication skills and natural rapport building ability. Curiosity about technology and how businesses leverage IT for performance. High levels of persistence, resilience, and ownership. Ability to learn quickly and adopt a structured sales process. For advanced roles: experience conducting client meetings, assessing needs, scoping solutions, and managing deals. Career Progression at Orcan Orcan Intelligence offers a clearly defined, merit based progression track. As your skills and responsibilities grow, your role, compensation structure, and earning potential will evolve. High performers can expect management opportunities within 1-2 years. Advancement depends on results, leadership potential, and the ability to take ownership of customers and outcomes. Why Join Orcan Intelligence? Clear, fast progression based entirely on performance. High earning potential (with uncapped recurring commission) as you move into full sales and partnership roles. Modern consultancy model that is senior led, vendor agnostic, value driven. Opportunity to sell meaningful solutions that genuinely improve clients' businesses. Supportive environment with structured coaching, training, and performance insights. Uncapped commission Great office culture Incentives such as lunch clubs, holiday targets (e.g. Ibiza) Direct training from partners Afantastichands onCEO Entry Level: OTE 50K YR 1, OTE 80K YR 2 More Experience: OTE £60-70K YR 1, £100K+ YR 2 The ideal candidate will develop relationships with key accounts to maximise revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Qualifications & Experience Bachelor's degree or equivalent experience Excellent written and verbal communication skills Ability to multi task, organise, and prioritise work Confident with cold calling Initially office based (5 days per week), with the option to move to hybrid working later. If you are interested, please send your CV to
Mar 30, 2026
Full time
Sales Consultant role at Orcan Intelligence Location: LondonBridge Department: Sales Reports to: AssociatePartner About Orcan Intelligence Orcan Intelligence is a specialist IT consultancy working across five core transformation pillars: Infrastructure & Cloud Data & Analytics Cybersecurity Finance Optimisation Custom Software Development We partner with SMEs to deliver senior led, high impact technology solutions, either on a staff augmentation or project basis. Our sales team shapes client relationships, understands business challenges, and positions the right solution to drive measurable outcomes. Role Overview As a Sales Executive at Orcan, you will identify, engage, and develop relationships with IT decision makers in our target industries. You will learn how to articulate our value, qualify client needs across our transformation pillars, coordinate client meetings, and ultimately manage the full sales cycle, from first outreach through to closing and growing accounts. This role suits someone consultative, driven, and eager to progress quickly within a structured sales career path. Key Responsibilities Business Development Identify and target high value prospects across Belgium & Luxembourg. Speak directly with C Suite executives daily. Conduct structured outbound campaigns across multiple channels such as calls (100+ daily), email, & LinkedIn. Secure meetings with IT and business decision makers. Demonstrate understanding of key challenges in our core industries. Sales & Client Engagement (For candidates progressing beyond BDR) Lead discovery and needs assessment conversations. Translate client requirements into suitable solutions across our 5 pillars. Coordinate with delivery leads to scope solutions. Present Orcan's offering and value proposition. Support proposal creation, timeline definition, and commercial terms. Pipeline & Revenue Growth Build and maintain an healthy pipeline of meetings, opportunities, and active deals. Track activity, conversion ratios, and revenue performance. Grow accounts through consistent follow up and relationship management. Brand Representation Act as a trusted advisor to clients. Communicate clearly, professionally, and with a consultative mindset. Uphold Orcan's reputation for senior led, high quality IT delivery. What We're Looking For Strong communication skills and natural rapport building ability. Curiosity about technology and how businesses leverage IT for performance. High levels of persistence, resilience, and ownership. Ability to learn quickly and adopt a structured sales process. For advanced roles: experience conducting client meetings, assessing needs, scoping solutions, and managing deals. Career Progression at Orcan Orcan Intelligence offers a clearly defined, merit based progression track. As your skills and responsibilities grow, your role, compensation structure, and earning potential will evolve. High performers can expect management opportunities within 1-2 years. Advancement depends on results, leadership potential, and the ability to take ownership of customers and outcomes. Why Join Orcan Intelligence? Clear, fast progression based entirely on performance. High earning potential (with uncapped recurring commission) as you move into full sales and partnership roles. Modern consultancy model that is senior led, vendor agnostic, value driven. Opportunity to sell meaningful solutions that genuinely improve clients' businesses. Supportive environment with structured coaching, training, and performance insights. Uncapped commission Great office culture Incentives such as lunch clubs, holiday targets (e.g. Ibiza) Direct training from partners Afantastichands onCEO Entry Level: OTE 50K YR 1, OTE 80K YR 2 More Experience: OTE £60-70K YR 1, £100K+ YR 2 The ideal candidate will develop relationships with key accounts to maximise revenue and client retention. You act as a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Qualifications & Experience Bachelor's degree or equivalent experience Excellent written and verbal communication skills Ability to multi task, organise, and prioritise work Confident with cold calling Initially office based (5 days per week), with the option to move to hybrid working later. If you are interested, please send your CV to
Talan Data x AI is a leading Data Management and Analytics consultancy, working closely with leading software vendors and top industry experts across a range of sectors, unlocking value and insight from their data. At Talan Data x AI, innovation is at the heart of our client offerings, and we help companies to further improve their efficiency with modern processes and technologies, such as Machine Learning (ML) and Artificial Intelligence (AI). Our consultants are at the heart of everything we do, and we have been recertified as a 2025 Great Place to Work . This achievement not only highlights Talan Data x AI's positive organisational culture but also strengthens its reputation as an employer of choice within the industry. We invest heavily in the training and development of our teams and hold regular socials in each region to encourage engagement and network building. Job Description Your skills and attributes for success: Strong team player with the ability to work independently Excellent client facing and stakeholder engagement skills Proactive, self motivated, and adaptable Strong verbal, written, and presentation skills Ability to build effective internal and external relationships Strong influencing and negotiation skills Creative thinker with the ability to propose innovative solutions Passion for continuous learning and self development Leadership capability, either formally or through delivery ownership To qualify for this role, you must have: Multi-skilled experience in one or more of the following disciplines: Data Management, Data Engineering, Data Warehousing, Data Modelling, Data Quality, Data Integration, Data Analytics, Data Visualisation, Data Science and Business Intelligence. Confident in delivering solutions using Databricks & developing and optimising data pipelines using PySpark within Databricks environments. Proven experience building, publishing, and supporting dashboards and reports using Power BI Strong experience and programming skills in languages such as Python and SQL and the ability to write complex SQL queries. Project experience using one or more of the following technologies: Tableau, Power BI, Cloud, Azure, AWS, GCP, Snowflake) and their integration with Databricks. Experience with data ingestion, transformation, and quality control processes. Excellent problem-solving skills and the ability to think critically under pressure. Strong communication and interpersonal skills, with the ability to work effectively with clients and stakeholders. Experience of leading technical and/or project teams. A proactive awareness of industry standards, regulations, and developments. Project lifecycle experience, having played a leading role in the delivery of end-to-end projects, as well as a familiarity with different development methodologies and disciplines (e.g. Agile, Waterfall Scrum, DevOps, Testing). Experience of DevOps and infrastructure deployments (Azure and Databricks). Ideally, you'll also have: Delivery experience using the following technology: SAS (SAS EG, SAS DI, SAS Viya). Relational Databases and Data Warehousing concepts. Enterprise ETL tools such as Informatica, Talend, Datastage or Alteryx. Project experience using the any of the following technologies: Hadoop, Spark, Scala, Oracle, Pega, Salesforce. Cross and multi-platform experience. Team building and leading. Qualifications You must be: Willing to work on client sites, potentially for extended periods. Willing to travel for work purposes and be happy to stay away from home for extended periods. Eligible to work in the UK without restriction. Additional Information What we offer: 25 days holiday + bank holidays. 5 days holiday buy/sell option. Discretionary Performance-based Bonus Private medical insurance. Life cover. Cycle to work scheme. Eligibility for company pension scheme (5% employer contribution, salary sacrifice option). Employee assistance programme. Bespoke online learning via Udemy for Business.
Mar 30, 2026
Full time
Talan Data x AI is a leading Data Management and Analytics consultancy, working closely with leading software vendors and top industry experts across a range of sectors, unlocking value and insight from their data. At Talan Data x AI, innovation is at the heart of our client offerings, and we help companies to further improve their efficiency with modern processes and technologies, such as Machine Learning (ML) and Artificial Intelligence (AI). Our consultants are at the heart of everything we do, and we have been recertified as a 2025 Great Place to Work . This achievement not only highlights Talan Data x AI's positive organisational culture but also strengthens its reputation as an employer of choice within the industry. We invest heavily in the training and development of our teams and hold regular socials in each region to encourage engagement and network building. Job Description Your skills and attributes for success: Strong team player with the ability to work independently Excellent client facing and stakeholder engagement skills Proactive, self motivated, and adaptable Strong verbal, written, and presentation skills Ability to build effective internal and external relationships Strong influencing and negotiation skills Creative thinker with the ability to propose innovative solutions Passion for continuous learning and self development Leadership capability, either formally or through delivery ownership To qualify for this role, you must have: Multi-skilled experience in one or more of the following disciplines: Data Management, Data Engineering, Data Warehousing, Data Modelling, Data Quality, Data Integration, Data Analytics, Data Visualisation, Data Science and Business Intelligence. Confident in delivering solutions using Databricks & developing and optimising data pipelines using PySpark within Databricks environments. Proven experience building, publishing, and supporting dashboards and reports using Power BI Strong experience and programming skills in languages such as Python and SQL and the ability to write complex SQL queries. Project experience using one or more of the following technologies: Tableau, Power BI, Cloud, Azure, AWS, GCP, Snowflake) and their integration with Databricks. Experience with data ingestion, transformation, and quality control processes. Excellent problem-solving skills and the ability to think critically under pressure. Strong communication and interpersonal skills, with the ability to work effectively with clients and stakeholders. Experience of leading technical and/or project teams. A proactive awareness of industry standards, regulations, and developments. Project lifecycle experience, having played a leading role in the delivery of end-to-end projects, as well as a familiarity with different development methodologies and disciplines (e.g. Agile, Waterfall Scrum, DevOps, Testing). Experience of DevOps and infrastructure deployments (Azure and Databricks). Ideally, you'll also have: Delivery experience using the following technology: SAS (SAS EG, SAS DI, SAS Viya). Relational Databases and Data Warehousing concepts. Enterprise ETL tools such as Informatica, Talend, Datastage or Alteryx. Project experience using the any of the following technologies: Hadoop, Spark, Scala, Oracle, Pega, Salesforce. Cross and multi-platform experience. Team building and leading. Qualifications You must be: Willing to work on client sites, potentially for extended periods. Willing to travel for work purposes and be happy to stay away from home for extended periods. Eligible to work in the UK without restriction. Additional Information What we offer: 25 days holiday + bank holidays. 5 days holiday buy/sell option. Discretionary Performance-based Bonus Private medical insurance. Life cover. Cycle to work scheme. Eligibility for company pension scheme (5% employer contribution, salary sacrifice option). Employee assistance programme. Bespoke online learning via Udemy for Business.
Job Description Role: Management Consultant - Industry Consulting, Energy Location: London Salary: Competitive (depending on experience) Career Level: Consultant As a team: In the UK, Accenture partners with leading energy firms. As companies balance the traditional role of providing the world with secure, affordable energy with the transition to low carbon solutions, they are rethinking their business and operational models. This includes optimising the management of upstream and downstream assets, integrating AI into operations, and driving sustainability in a cost effective manner that positions them for future success. Accenture's unique position, at the intersection of business and technology, means that more and more of our clients are turning to us for help with their most important business and technology investments. As an Energy Consultant, you will: Deliver successful consulting engagements to address our clients' biggest challenges. Drive lasting and distinctive outcomes and value in fields such as the following for our Energy clients: Value case and value management Operating model design and transformation Cost & productivity improvement Net zero transition Analytics and big data Digital core transformation Risk & Regulatory compliance Solve sophisticated, ambiguous business, change and technology problems, bringing structure and thorough analysis and planning, acting, and taking decisions with little management oversight. Drive a thorough and structured approach to solving business problems. Build, develop and sustain trusted senior client relationships in the C suite by remaining highly attuned to client needs and styles. Enable and support business development and sales, partnering with our leaders, clients, and consultants across our practices to take the best of our firm to our clients. Support the leadership to run Accenture's business (including cost management, contract management) with focus and integrity. Take accountability for developing offerings within the Energy Practice. Play a key role in driving the growth agenda for clients. Lead the creation of well articulated thought leadership assets that present innovative and productive information, insight, knowledge, guidance, and recommendations on a specific market relevant strategy topic and drive improved market presence in external forums. Develop and manage within high performing multidisciplinary consulting teams, leading by example, actively mentoring others and contributing to performance management and recruitment activities. Prioritise diversity & inclusion across teams and champion change that brings value to the business. Qualification An excellent understanding and passion about the Energy industry trends and business models. Good understanding of Energy value chain (e.g. Upstream, Downstream, Integrated Gas). Knowledge and a personal viewpoint on key trends, including emerging trends and services. Proven experience in the energy industry, either through direct industry roles or within a consulting capacity. Strong background in implementing asset integrity management programs to ensure compliance with industry standards and regulatory requirements. Excellent consulting and problem solving skills. Familiarity with recognised consulting frameworks and techniques; experience of research, quantitative analysis, structured problem solving and executive communication techniques. Proven track record of building and sustaining lasting relationships with decision makers across leading organisations in the sector. An appreciation of how technology can contribute to solving clients' sophisticated business problems; comfort operating as the bridge between business and technology. Familiarity with at least some of the core technology platforms in use in the industry. Intellectual capacity and ability to think in new, innovative ways to understand sophisticated issues and develop creative solutions. Ability to comfortably multi task and engage on different projects and activities concurrently in challenging and often ambiguous circumstances. Ability to be at ease with ambiguity and see opportunities through innovative thinking. Proven presentation skills, personal impact, and charisma to lead large scale, senior meetings, presentations and workshops supported by first class written and verbal communication skills; the ability to articulate sophisticated problems and solutions in a simple, logical, and impactful manner. Set yourself apart: Proven success in co creating in a team oriented environment. Proven track record to work creatively and analytically in a problem solving environment. Desire to work in a dynamic environment and constantly evolving industry. Excellent leadership, communication and interpersonal skills. Analytical and dynamic problem solver and great problem solving skills. Strong project management skills. What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO EU Locations: London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognised as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Mar 30, 2026
Full time
Job Description Role: Management Consultant - Industry Consulting, Energy Location: London Salary: Competitive (depending on experience) Career Level: Consultant As a team: In the UK, Accenture partners with leading energy firms. As companies balance the traditional role of providing the world with secure, affordable energy with the transition to low carbon solutions, they are rethinking their business and operational models. This includes optimising the management of upstream and downstream assets, integrating AI into operations, and driving sustainability in a cost effective manner that positions them for future success. Accenture's unique position, at the intersection of business and technology, means that more and more of our clients are turning to us for help with their most important business and technology investments. As an Energy Consultant, you will: Deliver successful consulting engagements to address our clients' biggest challenges. Drive lasting and distinctive outcomes and value in fields such as the following for our Energy clients: Value case and value management Operating model design and transformation Cost & productivity improvement Net zero transition Analytics and big data Digital core transformation Risk & Regulatory compliance Solve sophisticated, ambiguous business, change and technology problems, bringing structure and thorough analysis and planning, acting, and taking decisions with little management oversight. Drive a thorough and structured approach to solving business problems. Build, develop and sustain trusted senior client relationships in the C suite by remaining highly attuned to client needs and styles. Enable and support business development and sales, partnering with our leaders, clients, and consultants across our practices to take the best of our firm to our clients. Support the leadership to run Accenture's business (including cost management, contract management) with focus and integrity. Take accountability for developing offerings within the Energy Practice. Play a key role in driving the growth agenda for clients. Lead the creation of well articulated thought leadership assets that present innovative and productive information, insight, knowledge, guidance, and recommendations on a specific market relevant strategy topic and drive improved market presence in external forums. Develop and manage within high performing multidisciplinary consulting teams, leading by example, actively mentoring others and contributing to performance management and recruitment activities. Prioritise diversity & inclusion across teams and champion change that brings value to the business. Qualification An excellent understanding and passion about the Energy industry trends and business models. Good understanding of Energy value chain (e.g. Upstream, Downstream, Integrated Gas). Knowledge and a personal viewpoint on key trends, including emerging trends and services. Proven experience in the energy industry, either through direct industry roles or within a consulting capacity. Strong background in implementing asset integrity management programs to ensure compliance with industry standards and regulatory requirements. Excellent consulting and problem solving skills. Familiarity with recognised consulting frameworks and techniques; experience of research, quantitative analysis, structured problem solving and executive communication techniques. Proven track record of building and sustaining lasting relationships with decision makers across leading organisations in the sector. An appreciation of how technology can contribute to solving clients' sophisticated business problems; comfort operating as the bridge between business and technology. Familiarity with at least some of the core technology platforms in use in the industry. Intellectual capacity and ability to think in new, innovative ways to understand sophisticated issues and develop creative solutions. Ability to comfortably multi task and engage on different projects and activities concurrently in challenging and often ambiguous circumstances. Ability to be at ease with ambiguity and see opportunities through innovative thinking. Proven presentation skills, personal impact, and charisma to lead large scale, senior meetings, presentations and workshops supported by first class written and verbal communication skills; the ability to articulate sophisticated problems and solutions in a simple, logical, and impactful manner. Set yourself apart: Proven success in co creating in a team oriented environment. Proven track record to work creatively and analytically in a problem solving environment. Desire to work in a dynamic environment and constantly evolving industry. Excellent leadership, communication and interpersonal skills. Analytical and dynamic problem solver and great problem solving skills. Strong project management skills. What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO EU Locations: London Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognised as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
About the Role Spyrosoft Group is opening a new chapter in its growth - expanding into the Agritech/AgTech domain. We're combining our proven technical excellence with a focus on agricultural innovation and digital transformation. To support this strategic initiative, we're looking for a Business Unit Consultant who will play a pivotal role in shaping, growing, and representing this new area of our business. You'll act as a key consultant and advisor, helping define our market approach, engage clients, and co-create impactful solutions that bring real value to the agriculture sector. This role combines technical insight, consulting mindset, and business acumen - ideal for someone who thrives at the intersection of technology and industry expertise. Your Responsibilities Pre-sales & Business Development Drive pre-sales activities: prepare offers, shape solution concepts, and participate in client presentations. Collaborate with delivery and sales teams to create strong proposals and project concepts. Support the creation of go-to-market strategies and early partnerships within the Agritech ecosystem. Consulting & Client Advisory Act as a trusted advisor for our Agritech clients, understanding their business models and technological challenges. Lead discovery sessions to define client needs and design high-impact, feasible solutions. Bridge business and technical perspectives to deliver value-driven outcomes. Technical & Domain Expertise Bring a strong understanding of the agriculture industry - from precision farming through autonomization and robotization, to agri-data systems and Farm Management Platforms. Use your technical acumen to analyze solution architectures and engage in meaningful discussions with both business and engineering teams. Help define Spyrosoft's technical roadmap in the Agritech area. Internal Enablement Build internal knowledge of the Agritech domain and inspire cross-functional teams. Work directly with the initiative leaders to shape the business strategy, priorities, and client engagement model. What We're Looking For Domain Knowledge: Practical experience in IT in agriculture and Agritech, with understanding of sector-specific challenges and opportunities. Technical Acumen: Ability to comprehend and discuss technical architectures, product development, IoT systems, data-driven platforms, and AI applications. Consulting Mindset: Strong problem-solving, analytical, and communication skills; ability to drive discovery and co-create solutions with clients. Client Focus: Excellent communication and interpersonal abilities; confident in building relationships and managing discussions at multiple stakeholder levels. Business Development Experience: Proven record of supporting or leading pre-sales activities. Language Skills: Fluent in English. Location:UK Preferred Experience We'd be especially interested in candidates with: Background in agriculture, agricultural technology, or related industries (e.g. agri-data, crop management, livestock monitoring, or farm automation). Experience working with IoT solutions, sensor networks, or data analytics platforms relevant to the agriculture value chain. Understanding of AI/ML applications in yield prediction, soil monitoring, or precision farming. Familiarity with sustainability and environmental impact technologies. Prior consulting experience within technology, innovation, or digital transformation projects. Connections or experience in the European Agritech market ecosystem (startups, cooperatives, or research initiatives). Recruitment Process Introductory Screening - A short online meeting with Recruiter to discuss your background, experiences and professional expectations. Meeting with Initiative Leader - A 1.5-hour in-depth conversation focusing on your technical understanding, consulting approach, and alignment with our goals. Why Join Spyrosoft? Be part of a strategic new initiative within a fast-growing international technology group. Shape the foundation and direction of our Agritech unit. Work in a collaborative, entrepreneurial environment with autonomy and real impact. Engage with forward-thinking clients and work on cutting-edge Agritech innovations.
Mar 29, 2026
Full time
About the Role Spyrosoft Group is opening a new chapter in its growth - expanding into the Agritech/AgTech domain. We're combining our proven technical excellence with a focus on agricultural innovation and digital transformation. To support this strategic initiative, we're looking for a Business Unit Consultant who will play a pivotal role in shaping, growing, and representing this new area of our business. You'll act as a key consultant and advisor, helping define our market approach, engage clients, and co-create impactful solutions that bring real value to the agriculture sector. This role combines technical insight, consulting mindset, and business acumen - ideal for someone who thrives at the intersection of technology and industry expertise. Your Responsibilities Pre-sales & Business Development Drive pre-sales activities: prepare offers, shape solution concepts, and participate in client presentations. Collaborate with delivery and sales teams to create strong proposals and project concepts. Support the creation of go-to-market strategies and early partnerships within the Agritech ecosystem. Consulting & Client Advisory Act as a trusted advisor for our Agritech clients, understanding their business models and technological challenges. Lead discovery sessions to define client needs and design high-impact, feasible solutions. Bridge business and technical perspectives to deliver value-driven outcomes. Technical & Domain Expertise Bring a strong understanding of the agriculture industry - from precision farming through autonomization and robotization, to agri-data systems and Farm Management Platforms. Use your technical acumen to analyze solution architectures and engage in meaningful discussions with both business and engineering teams. Help define Spyrosoft's technical roadmap in the Agritech area. Internal Enablement Build internal knowledge of the Agritech domain and inspire cross-functional teams. Work directly with the initiative leaders to shape the business strategy, priorities, and client engagement model. What We're Looking For Domain Knowledge: Practical experience in IT in agriculture and Agritech, with understanding of sector-specific challenges and opportunities. Technical Acumen: Ability to comprehend and discuss technical architectures, product development, IoT systems, data-driven platforms, and AI applications. Consulting Mindset: Strong problem-solving, analytical, and communication skills; ability to drive discovery and co-create solutions with clients. Client Focus: Excellent communication and interpersonal abilities; confident in building relationships and managing discussions at multiple stakeholder levels. Business Development Experience: Proven record of supporting or leading pre-sales activities. Language Skills: Fluent in English. Location:UK Preferred Experience We'd be especially interested in candidates with: Background in agriculture, agricultural technology, or related industries (e.g. agri-data, crop management, livestock monitoring, or farm automation). Experience working with IoT solutions, sensor networks, or data analytics platforms relevant to the agriculture value chain. Understanding of AI/ML applications in yield prediction, soil monitoring, or precision farming. Familiarity with sustainability and environmental impact technologies. Prior consulting experience within technology, innovation, or digital transformation projects. Connections or experience in the European Agritech market ecosystem (startups, cooperatives, or research initiatives). Recruitment Process Introductory Screening - A short online meeting with Recruiter to discuss your background, experiences and professional expectations. Meeting with Initiative Leader - A 1.5-hour in-depth conversation focusing on your technical understanding, consulting approach, and alignment with our goals. Why Join Spyrosoft? Be part of a strategic new initiative within a fast-growing international technology group. Shape the foundation and direction of our Agritech unit. Work in a collaborative, entrepreneurial environment with autonomy and real impact. Engage with forward-thinking clients and work on cutting-edge Agritech innovations.
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role: We are looking for a self-motivated and target driven experienced individual who is passionate about sales & growing revenue. You will be responsible for managing a region to ensure the relevant targets & KPI's are being met. You will drive Top Rank adoption & awareness. The role is fast-paced and KPI-focused, with a need for adaptation and excellent people skills. You will be a proactive self-starter, with a positive and 'can-do' attitude. You will enjoy utilising data to drive your conversations with Restaurant Partners and will show strong commercial awareness. You will have excellent communication and organisational skills, and be passionate about helping our partners succeed. You must thrive on exceeding, targets, KPI's and projects, and lead by example within a team environment. These are some of the key ingredients to the role: Drive sales growth: Connect with existing restaurant partners using a consultative approach to sell Top Rank and other solutions, while achieving and exceeding revenue targets. Manage and grow your region: Maintain strong relationships, optimize existing accounts, and focus on partner retention and expansion opportunities. Leverage data insights: Use performance data to inform discussions with partners, helping them maximize the impact of their campaigns and make informed business decisions. Collaborate cross-functionally: Work closely with account management and strategic teams to manage chain deals, identify trends, and deliver high-value solutions. Plan and prioritize effectively: Organize your time to maximize quality partner interactions, respond promptly to partner requests, and ensure proper sales process adherence. Represent the brand: Act as a trusted brand ambassador for Just Eat, delivering professional, knowledgeable, and high-quality service to partners over the phone. These are some of the key ingredients to the role: Self-starter with a positive mindset: Motivated to succeed, target-driven, and able to work independently while contributing to a team environment. Sales and account management expertise: Passionate about commercial growth, with strong negotiation, influencing, and solution-selling skills. Data-driven thinker: Uses insights and analytics to drive performance, strategy, and partner engagement. Excellent communication and interpersonal skills: Able to build relationships, network effectively, and communicate with clarity and professionalism; Mandarin Chinese language skills are a must. Organized and detail-oriented: Capable of managing multiple priorities, planning effectively, and maintaining high-quality interactions under pressure. Entrepreneurial and innovative: Creative in approach, takes ownership of work, and brings fresh ideas to sales strategies and partner engagement. Benefits: Team Vibes! Thrive in a collaborative culture where your ideas matter Career Growth! A clear path & exciting opportunities to level up your future Tasty Perk! Enjoy an £81 monthly takeaway spend allowance - treat yourself! More Time Off! 25 days holiday + birthday leave & bank holidays (Buy/sell up to 5 extra days!) Loyalty Pays! Get bonus holidays or cash rewards after 5 & 10 years of service Family First! Up to 52 weeks maternity/adoption leave & 6 weeks paternity leave Premium Benefits! Private medical & dental insurance, pension contributions & life assurance (4x salary!) We've Got You! Full sick pay, volunteering leave & well-being support programs Perks Galore! Free eye tests, top brand discounts & cycle-to-work scheme Diversity & Inclusion! Mentorship, wellness programs & global career opportunities Keep Learning! Access world-class training resources to power your success At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Mar 28, 2026
Full time
Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role: We are looking for a self-motivated and target driven experienced individual who is passionate about sales & growing revenue. You will be responsible for managing a region to ensure the relevant targets & KPI's are being met. You will drive Top Rank adoption & awareness. The role is fast-paced and KPI-focused, with a need for adaptation and excellent people skills. You will be a proactive self-starter, with a positive and 'can-do' attitude. You will enjoy utilising data to drive your conversations with Restaurant Partners and will show strong commercial awareness. You will have excellent communication and organisational skills, and be passionate about helping our partners succeed. You must thrive on exceeding, targets, KPI's and projects, and lead by example within a team environment. These are some of the key ingredients to the role: Drive sales growth: Connect with existing restaurant partners using a consultative approach to sell Top Rank and other solutions, while achieving and exceeding revenue targets. Manage and grow your region: Maintain strong relationships, optimize existing accounts, and focus on partner retention and expansion opportunities. Leverage data insights: Use performance data to inform discussions with partners, helping them maximize the impact of their campaigns and make informed business decisions. Collaborate cross-functionally: Work closely with account management and strategic teams to manage chain deals, identify trends, and deliver high-value solutions. Plan and prioritize effectively: Organize your time to maximize quality partner interactions, respond promptly to partner requests, and ensure proper sales process adherence. Represent the brand: Act as a trusted brand ambassador for Just Eat, delivering professional, knowledgeable, and high-quality service to partners over the phone. These are some of the key ingredients to the role: Self-starter with a positive mindset: Motivated to succeed, target-driven, and able to work independently while contributing to a team environment. Sales and account management expertise: Passionate about commercial growth, with strong negotiation, influencing, and solution-selling skills. Data-driven thinker: Uses insights and analytics to drive performance, strategy, and partner engagement. Excellent communication and interpersonal skills: Able to build relationships, network effectively, and communicate with clarity and professionalism; Mandarin Chinese language skills are a must. Organized and detail-oriented: Capable of managing multiple priorities, planning effectively, and maintaining high-quality interactions under pressure. Entrepreneurial and innovative: Creative in approach, takes ownership of work, and brings fresh ideas to sales strategies and partner engagement. Benefits: Team Vibes! Thrive in a collaborative culture where your ideas matter Career Growth! A clear path & exciting opportunities to level up your future Tasty Perk! Enjoy an £81 monthly takeaway spend allowance - treat yourself! More Time Off! 25 days holiday + birthday leave & bank holidays (Buy/sell up to 5 extra days!) Loyalty Pays! Get bonus holidays or cash rewards after 5 & 10 years of service Family First! Up to 52 weeks maternity/adoption leave & 6 weeks paternity leave Premium Benefits! Private medical & dental insurance, pension contributions & life assurance (4x salary!) We've Got You! Full sick pay, volunteering leave & well-being support programs Perks Galore! Free eye tests, top brand discounts & cycle-to-work scheme Diversity & Inclusion! Mentorship, wellness programs & global career opportunities Keep Learning! Access world-class training resources to power your success At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!
Job Description Job role: Data & AI Science Consultant Location: London/Manchester/Edinburgh/Newcastle Career Level: Consultant Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team you will Be at the forefront of the industry, you'll create, own and make it a reality for clients looking to better serve their connected customers and operate always on enterprises. Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on. Be working with famous brands and household names - no worrying about how to explain what you do to your family again! Develop your skills with our world class training programmes. Drive and implement real world solutions into production that drive business value to our clients. Work alongside global teams to collaborate and deliver the best solutions for our clients. Drive your career progression via our structured career development programs. Align with our industry partners to develop your career and the solutions we deliver for our clients. In this role you will Solve challenging business problems using advanced machine learning methods such as Deep Learning and quantitative analytics. Understand business requirements and support the development of business cases. Run discovery analytics to identify new and innovative opportunities. Partner with developers and engineers to deploy machine learning algorithms to deliver business value. Define approaches to embed and scale machine learning models. Build reusable assets, solutions and develop best practices for current and future business problems. Consult on complex analyses and advanced machine learning methods. Communicate and provide guidance to senior client leadership and teams. Contribute data science expertise to new sales activities. Shape DS Strategy and the delivery of DS solutions. Operate across multiple industries and functions. Develop others by bringing your unique knowledge and skillsets to the wider practice. Qualification Relevant work experience in data science, machine learning, and business analytics Practical experience in coding languages eg. Python, R, Scala, etc.; (Python preferred) Proficiency in database technologies eg. SQL, ETL, No SQL, DW, and Big Data technologies e.g. pySpark, Hive, etc. Experienced working with structured and also unstructured data eg. Text, PDFs, jpgs, call recordings, video, etc. Knowledge of machine learning modelling techniques and how to fine tune those models eg. XGBoost, Deep Neural Networks, Transformers, Markov chains, etc. Experience using specialized machine learning libraries e.g. Fastai, Keras, Tensorflow, pytorch, sci-kit learn, huggingface, etc. Must demonstrate the capacity of reading, understanding and implementing new techniques in the field of machine learning as they emerge. Experience of using Cloud technologies eg. AWS, GCP or Azure. Specialised visualisation techniques eg. D3.js, ggplot etc. Strong verbal/written communication & data presentation skills Awareness of Large Language Models (LLMs) and a strong enthusiasm for continuous learning and staying updated with the latest advancements in the field Set yourself apart Willingness and ability to learn quickly and apply creative thinking to finding great solutions and drive their implementation Ability to successfully build relationships with clients and stakeholders Mastery of problem solving and solutioning Proven history and background in statistics/mathematics/macroeconomics What's In It For You At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Mar 27, 2026
Full time
Job Description Job role: Data & AI Science Consultant Location: London/Manchester/Edinburgh/Newcastle Career Level: Consultant Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO In our team you will Be at the forefront of the industry, you'll create, own and make it a reality for clients looking to better serve their connected customers and operate always on enterprises. Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on. Be working with famous brands and household names - no worrying about how to explain what you do to your family again! Develop your skills with our world class training programmes. Drive and implement real world solutions into production that drive business value to our clients. Work alongside global teams to collaborate and deliver the best solutions for our clients. Drive your career progression via our structured career development programs. Align with our industry partners to develop your career and the solutions we deliver for our clients. In this role you will Solve challenging business problems using advanced machine learning methods such as Deep Learning and quantitative analytics. Understand business requirements and support the development of business cases. Run discovery analytics to identify new and innovative opportunities. Partner with developers and engineers to deploy machine learning algorithms to deliver business value. Define approaches to embed and scale machine learning models. Build reusable assets, solutions and develop best practices for current and future business problems. Consult on complex analyses and advanced machine learning methods. Communicate and provide guidance to senior client leadership and teams. Contribute data science expertise to new sales activities. Shape DS Strategy and the delivery of DS solutions. Operate across multiple industries and functions. Develop others by bringing your unique knowledge and skillsets to the wider practice. Qualification Relevant work experience in data science, machine learning, and business analytics Practical experience in coding languages eg. Python, R, Scala, etc.; (Python preferred) Proficiency in database technologies eg. SQL, ETL, No SQL, DW, and Big Data technologies e.g. pySpark, Hive, etc. Experienced working with structured and also unstructured data eg. Text, PDFs, jpgs, call recordings, video, etc. Knowledge of machine learning modelling techniques and how to fine tune those models eg. XGBoost, Deep Neural Networks, Transformers, Markov chains, etc. Experience using specialized machine learning libraries e.g. Fastai, Keras, Tensorflow, pytorch, sci-kit learn, huggingface, etc. Must demonstrate the capacity of reading, understanding and implementing new techniques in the field of machine learning as they emerge. Experience of using Cloud technologies eg. AWS, GCP or Azure. Specialised visualisation techniques eg. D3.js, ggplot etc. Strong verbal/written communication & data presentation skills Awareness of Large Language Models (LLMs) and a strong enthusiasm for continuous learning and staying updated with the latest advancements in the field Set yourself apart Willingness and ability to learn quickly and apply creative thinking to finding great solutions and drive their implementation Ability to successfully build relationships with clients and stakeholders Mastery of problem solving and solutioning Proven history and background in statistics/mathematics/macroeconomics What's In It For You At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Job Role: Management Consultant - Financial Crime Location: London / Manchester Career Level: Consultant (CL9) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, SONG, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We are looking for an experienced Financial Crime Management Consultant to join our London-based team. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: The world around us is changing as everything moves digital, money moves real time and through new technologies and regulation continually evolves. Organisations must continue to innovate to manage their risk. This is where Accenture Risk Consulting comes in, as the world evolves, we are at the forefront of this using cutting edge technologies and advanced analytics advising clients on all aspects of risk everything from fraud & financial crime risk through to Climate Risk. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How money laundering and other economic crime trends are evolving Skills in the latest technologies that support successful financial crime prevention and detection, such as cloud, advanced analytics, Gen AI and Agentic, partnering with wider Accenture teams and ecosystem partners How to deliver innovative solutions to tight timelines, working as part of a team in a project delivery capacity How to manage some of the most complex and large-scale transformational projects specifically in financial crime prevention and detection. How to build and develop your own brand and career working in the Accenture Risk and Compliance team In this role you will: Advise clients on improving financial crime prevention and detection, utilising skills and experience across policy, process, technology, data & analytics and AI Work with the latest technologies to solve problems related to economic crime Understand and solve complex business problems and present back solutions to stakeholders Be agile and agnostic to solutions as you work with different client circumstances and as financial crime threats evolve at an ever-increasing pace Have the opportunity to work for global clients with opportunities to travel if you wish Write and develop point of views on industry trends Support in development of sales proposals and offerings, building commercial and business acumen Contribute anti-financial crime SME knowledge to a wide range of both internal and external stakeholders Contribute to the Risk and Compliance community and build a global network across Accenture teams & clients We are looking for experience in the following skills: Experience working within a financial crime department (AML, KYC or screening) either in an advisory, analytics, operational or leadership capacity ideally, within a bank or payments organisation Understanding of the latest AML regulations and regulatory guidance Experience working with anti-financial crime technologies such as Actimize, Quantexa, Fenergo, Symphony AI, etc Experience in either delivering, presenting, or using analytics outputs to help inform policy or action against financial crime Understanding of how data & analytics can be used to prevent and detect financial crime Project delivery experience either as lead or part of project delivery team Experience or knowledge of agile delivery methodology including writing or contributing to user stories Strong MS office skills, specifically in PowerPoint & Excel Presenting complex problems & solutions to senior stakeholders in person and virtually Working in a team working to tight and agile deadlines Commercial awareness to support commercial engagements and spot market opportunities Ability to work across both Technology and Business stakeholders Set yourself apart: Experience in writing points of view or presenting on economic crime trends and latest anti-financial crime technologies Experience working on an AML, KYC or sanctions project using Agile delivery methodology Experience using data & analytics to solve financial crime problems Knowledge of latest payment industry trends and impact on financial crime What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Mar 27, 2026
Full time
Job Role: Management Consultant - Financial Crime Location: London / Manchester Career Level: Consultant (CL9) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, SONG, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We are looking for an experienced Financial Crime Management Consultant to join our London-based team. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: The world around us is changing as everything moves digital, money moves real time and through new technologies and regulation continually evolves. Organisations must continue to innovate to manage their risk. This is where Accenture Risk Consulting comes in, as the world evolves, we are at the forefront of this using cutting edge technologies and advanced analytics advising clients on all aspects of risk everything from fraud & financial crime risk through to Climate Risk. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How money laundering and other economic crime trends are evolving Skills in the latest technologies that support successful financial crime prevention and detection, such as cloud, advanced analytics, Gen AI and Agentic, partnering with wider Accenture teams and ecosystem partners How to deliver innovative solutions to tight timelines, working as part of a team in a project delivery capacity How to manage some of the most complex and large-scale transformational projects specifically in financial crime prevention and detection. How to build and develop your own brand and career working in the Accenture Risk and Compliance team In this role you will: Advise clients on improving financial crime prevention and detection, utilising skills and experience across policy, process, technology, data & analytics and AI Work with the latest technologies to solve problems related to economic crime Understand and solve complex business problems and present back solutions to stakeholders Be agile and agnostic to solutions as you work with different client circumstances and as financial crime threats evolve at an ever-increasing pace Have the opportunity to work for global clients with opportunities to travel if you wish Write and develop point of views on industry trends Support in development of sales proposals and offerings, building commercial and business acumen Contribute anti-financial crime SME knowledge to a wide range of both internal and external stakeholders Contribute to the Risk and Compliance community and build a global network across Accenture teams & clients We are looking for experience in the following skills: Experience working within a financial crime department (AML, KYC or screening) either in an advisory, analytics, operational or leadership capacity ideally, within a bank or payments organisation Understanding of the latest AML regulations and regulatory guidance Experience working with anti-financial crime technologies such as Actimize, Quantexa, Fenergo, Symphony AI, etc Experience in either delivering, presenting, or using analytics outputs to help inform policy or action against financial crime Understanding of how data & analytics can be used to prevent and detect financial crime Project delivery experience either as lead or part of project delivery team Experience or knowledge of agile delivery methodology including writing or contributing to user stories Strong MS office skills, specifically in PowerPoint & Excel Presenting complex problems & solutions to senior stakeholders in person and virtually Working in a team working to tight and agile deadlines Commercial awareness to support commercial engagements and spot market opportunities Ability to work across both Technology and Business stakeholders Set yourself apart: Experience in writing points of view or presenting on economic crime trends and latest anti-financial crime technologies Experience working on an AML, KYC or sanctions project using Agile delivery methodology Experience using data & analytics to solve financial crime problems Knowledge of latest payment industry trends and impact on financial crime What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Mar 27, 2026
Full time
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
.Senior Performance Consultant page is loaded Senior Performance Consultantlocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R105687 About the Team Global Nexis Solutions, part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our flagship Nexis platform.By enabling fast access to enriched data with intelligent technologies, we empower organisations across financial services, professional services, PR & communications, media, non-profit, government, and academic sectors to discover insights that drive confident, performance-led decisions. About the Role We are seeking a highly skilled and motivated Senior Performance Consultant to elevate the performance of our global sales organization. This individual will play a critical role in empowering sales professionals through coaching, skill development, and tailored learning experiences that drive measurable sales outcomes.The Senior Performance Consultant will partner closely with Sales Enablement, Sales Leadership, and Learning & Development teams to assess development needs, design individualized coaching plans and foster a high-performance sales culture.You will be responsible for designing, developing and executing sales coaching programs to increase the effectiveness of our global sales teams. This role requires an experienced senior sales professional with demonstrated success in technology sales, with a track record of successfully coaching sales professionals across regions and aligning training initiatives to business goals.You will partner closely with sales leadership and cross-functional stakeholders to assess performance gaps, implement targeted development solutions, and coach sales professionals to achieve their full potential Responsibilities Partner with sales and business unit leadership to identify opportunities for skills development and behavioural improvement Advise on best practices for performance improvement based on data, feedback, and observed trends and translate strategic business goals into actionable enablement and coaching initiatives. Collaborate with the Sales Enablement team and subject matter experts to design and deliver scalable coaching and training programs aligned with organizational goals. Develop frameworks for continuous learning, leveraging micro-learning, role play, and simulations. Support onboarding programs for new hires, focusing on ramp-up and behavioural excellence. Provide one-on-one and group coaching (remotely and in person) to sales professionals at all levels to reinforce training concepts. Observe sales calls and client interactions in Gong, to deliver actionable feedback and measurable growth plans. Reinforce sales methodologies such as Outcome Selling, Challenger, MEDDICC, through continuous learning experiences. Stay current on innovative sales enablement and adult learning practices, leveraging technology and AI tools to enhance delivery Drive continuous improvement by tracking coaching effectiveness through KPIs such as quota attainment, pipeline velocity, and sales productivity. Partner with sales leaders, analytics and operations teams to assess program impact, translate data into actionable insights, and report outcomes to key stakeholders. Refine and optimize coaching strategies based on performance trends, learner feedback, and evolving business priorities to maximize sales team effectiveness. Work cross-functionally with Sales Enablement, HR, and Learning & Development to ensure alignment of programs to talent strategies Requirements Sales background with demonstrated success in technology sales Proven record of coaching and developing sales professionals at various levels within a B2B environment- Certification in coaching methodology (e.g., ICF, CTI, or similar) strongly preferred. Strong understanding of the sales process and sales methodologies (e.g., Outcomes Selling, Challenger, MEDDICC, SPIN, Sandler). Ability to work cooperatively in a team environment and across the organization to achieve team and organizational goals Experience supporting global or distributed teams. Experience with core Office 365 applications (i.e. Word, Excel, Outlook, PowerPoint, Teams) and artificial intelligence technologies Exceptional communication, facilitation, and interpersonal skills Ability to travel Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Benefits We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About The Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . (blob:)
Mar 27, 2026
Full time
.Senior Performance Consultant page is loaded Senior Performance Consultantlocations: United Kingdomtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R105687 About the Team Global Nexis Solutions, part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our flagship Nexis platform.By enabling fast access to enriched data with intelligent technologies, we empower organisations across financial services, professional services, PR & communications, media, non-profit, government, and academic sectors to discover insights that drive confident, performance-led decisions. About the Role We are seeking a highly skilled and motivated Senior Performance Consultant to elevate the performance of our global sales organization. This individual will play a critical role in empowering sales professionals through coaching, skill development, and tailored learning experiences that drive measurable sales outcomes.The Senior Performance Consultant will partner closely with Sales Enablement, Sales Leadership, and Learning & Development teams to assess development needs, design individualized coaching plans and foster a high-performance sales culture.You will be responsible for designing, developing and executing sales coaching programs to increase the effectiveness of our global sales teams. This role requires an experienced senior sales professional with demonstrated success in technology sales, with a track record of successfully coaching sales professionals across regions and aligning training initiatives to business goals.You will partner closely with sales leadership and cross-functional stakeholders to assess performance gaps, implement targeted development solutions, and coach sales professionals to achieve their full potential Responsibilities Partner with sales and business unit leadership to identify opportunities for skills development and behavioural improvement Advise on best practices for performance improvement based on data, feedback, and observed trends and translate strategic business goals into actionable enablement and coaching initiatives. Collaborate with the Sales Enablement team and subject matter experts to design and deliver scalable coaching and training programs aligned with organizational goals. Develop frameworks for continuous learning, leveraging micro-learning, role play, and simulations. Support onboarding programs for new hires, focusing on ramp-up and behavioural excellence. Provide one-on-one and group coaching (remotely and in person) to sales professionals at all levels to reinforce training concepts. Observe sales calls and client interactions in Gong, to deliver actionable feedback and measurable growth plans. Reinforce sales methodologies such as Outcome Selling, Challenger, MEDDICC, through continuous learning experiences. Stay current on innovative sales enablement and adult learning practices, leveraging technology and AI tools to enhance delivery Drive continuous improvement by tracking coaching effectiveness through KPIs such as quota attainment, pipeline velocity, and sales productivity. Partner with sales leaders, analytics and operations teams to assess program impact, translate data into actionable insights, and report outcomes to key stakeholders. Refine and optimize coaching strategies based on performance trends, learner feedback, and evolving business priorities to maximize sales team effectiveness. Work cross-functionally with Sales Enablement, HR, and Learning & Development to ensure alignment of programs to talent strategies Requirements Sales background with demonstrated success in technology sales Proven record of coaching and developing sales professionals at various levels within a B2B environment- Certification in coaching methodology (e.g., ICF, CTI, or similar) strongly preferred. Strong understanding of the sales process and sales methodologies (e.g., Outcomes Selling, Challenger, MEDDICC, SPIN, Sandler). Ability to work cooperatively in a team environment and across the organization to achieve team and organizational goals Experience supporting global or distributed teams. Experience with core Office 365 applications (i.e. Word, Excel, Outlook, PowerPoint, Teams) and artificial intelligence technologies Exceptional communication, facilitation, and interpersonal skills Ability to travel Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Benefits We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Save As You Earn share option scheme Travel Season ticket loan Electric Vehicle Scheme Optional Dental Insurance Maternity, paternity and shared parental leave Employee Assistance Programme Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts scheme via Perks at Work About The Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . (blob:)
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Mar 27, 2026
Full time
Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact centre solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Senior Solutions Consultant you'll be at the forefront of transforming how leading brands leverage Zendesk's AI-powered platform. As a trusted advisor and technical thought leader, you'll take the lead in navigating complex customer challenges and deliver innovative, scalable solutions that turn ambitious goals into measurable results. Working closely with Sales, Product, Engineering, and Customer Success, you'll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape. What You'll Be Doing: Lead technical & business discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk's differentiated value. Architect AI-driven CX & ES solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. Drive technical strategy through the sales cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring that each solution aligns with customer goals and compliance standards. Integrate & scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. Collaborate & influence: Work cross-functionally to align customer needs with Zendesk's product roadmap, influence future innovations, and ensure a unified go-to-market strategy. Measure & optimise impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. Champion AI adoption: Collaborate with Customer Success to drive AI adoption through value realisation initiatives and continued promotion of new AI capabilities. Stay ahead of the curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader. What You Bring: 5+ years of presales or solutions consulting experience in SaaS, CX, or enterprise software environments. Strong knowledge of web/scripting technologies and SaaS architectures. Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value. Deep understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Able to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation, and writing skills. Bachelor's degree or equivalent work experience (graduate degree a plus). Willingness and ability to travel as required Who You Are: Strategic & consultative: You think beyond features. Framing solutions around measurable customer outcomes. Technically fluent: You have a deep curiosity for how AI and automation are reshaping customer experience. Collaborative influencer: You work seamlessly across functions, aligning teams and earning stakeholder trust. Customer-obsessed: You listen deeply, empathise authentically, and design with the customer at the centre. Analytical storyteller: You turn data and metrics into compelling business insights. Innovative problem solver: You approach challenges creatively leveraging technology to unlock new opportunities and value. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Marketing Technology Consultant Manchester Hybrid - 3 days a week in the office Salary - up to £39000 The Role This position sits at the heart of a high-performing Mar-Tech and analytics function, taking ownership of tagging infrastructure, measurement frameworks, and campaign data management across a diverse portfolio of client accounts. The successful candidate will be someone who can translate complex technical requirements into practical implementation plans - and who gets genuine satisfaction from building measurement foundations that actually work. Working closely with client teams, investment groups, and external technology vendors, this role will lead the adoption and optimisation of emerging marketing technologies, drive best practice across the team, and act as the primary technical expert for both internal stakeholders and clients. What the Role Involves Technical Implementation & Oversight Leading the setup and management of tagging and tracking infrastructure using platforms including Google Tag Manager, Campaign Manager 360, and Google Analytics. Implementing advanced tracking strategies, managing ad server integrations, and driving the adoption of solutions such as Google Consent Mode, Enhanced Conversions, and Conversion API (CAPI) across platforms including Meta, TikTok, and Amazon. Measurement & Analytics Building and maintaining bespoke measurement frameworks tailored to both large-scale and smaller client accounts. Creating and managing dashboards that bring together web analytics and media performance data into clear, actionable views. Client Engagement Acting as a trusted technical partner for clients - running strategy sessions, delivering impactful presentations, and providing expert guidance on Mar-Tech and Ad-Ops solutions that protect and enhance campaign investment. Team Development Supporting the development of junior team members through onboarding, training, and skills development. Championing knowledge sharing and keeping the team current on industry trends, privacy-centric measurement developments, and emerging technologies. Cross-Functional Collaboration Facilitating communication across departments, contributing to briefings, and ensuring Mar-Tech and Ad-Ops initiatives are well understood and consistently executed across teams. What are we looking for? Technical - Campaign Manager 360, Google Analytics, and GTM This is a client facing role so strong communication skills are important Marketing Technology Consultant Manchester Hybrid - 3 days a week in the office Salary - up to £39000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Mar 27, 2026
Full time
Marketing Technology Consultant Manchester Hybrid - 3 days a week in the office Salary - up to £39000 The Role This position sits at the heart of a high-performing Mar-Tech and analytics function, taking ownership of tagging infrastructure, measurement frameworks, and campaign data management across a diverse portfolio of client accounts. The successful candidate will be someone who can translate complex technical requirements into practical implementation plans - and who gets genuine satisfaction from building measurement foundations that actually work. Working closely with client teams, investment groups, and external technology vendors, this role will lead the adoption and optimisation of emerging marketing technologies, drive best practice across the team, and act as the primary technical expert for both internal stakeholders and clients. What the Role Involves Technical Implementation & Oversight Leading the setup and management of tagging and tracking infrastructure using platforms including Google Tag Manager, Campaign Manager 360, and Google Analytics. Implementing advanced tracking strategies, managing ad server integrations, and driving the adoption of solutions such as Google Consent Mode, Enhanced Conversions, and Conversion API (CAPI) across platforms including Meta, TikTok, and Amazon. Measurement & Analytics Building and maintaining bespoke measurement frameworks tailored to both large-scale and smaller client accounts. Creating and managing dashboards that bring together web analytics and media performance data into clear, actionable views. Client Engagement Acting as a trusted technical partner for clients - running strategy sessions, delivering impactful presentations, and providing expert guidance on Mar-Tech and Ad-Ops solutions that protect and enhance campaign investment. Team Development Supporting the development of junior team members through onboarding, training, and skills development. Championing knowledge sharing and keeping the team current on industry trends, privacy-centric measurement developments, and emerging technologies. Cross-Functional Collaboration Facilitating communication across departments, contributing to briefings, and ensuring Mar-Tech and Ad-Ops initiatives are well understood and consistently executed across teams. What are we looking for? Technical - Campaign Manager 360, Google Analytics, and GTM This is a client facing role so strong communication skills are important Marketing Technology Consultant Manchester Hybrid - 3 days a week in the office Salary - up to £39000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
We are now seeking an Associate Consultant or Consultant to join our Digital Forensics and Incident Response team in London. In this role you will provide technical expertise and consultative solutions in the field of Digital Forensics, Incident Response, Cyber Security and eDiscovery for our clients. Our clients include Law Firms, Fortune 500 multi-nationals, and Government/Law Enforcement. You will be expected to be a technical lead on cases for our regional and international Discovery & Data Insights teams (DFIR/Legal Technologies/Data Analytics) as well as working closely with our Cyber Response and Crisis Management divisions as well as our Investigations teams. In addition, you will support the business development effort for the department contributing subject matter expertise in articles, presentations and marketing campaigns. Tasks and Responsibilities Provide forensic/incident response consultancy and expertise in data collections, investigative/analysis & cyber security services to our clients To support our Investigation teams across regions To provide high quality deliverables to our clients in a timely and efficient manner To ensure work is defensible and to an evidential standard as appropriate for tasks To provide expert testimony in court as and when required To be innovative and creative showing initiative in bringing teams together To anticipate client needs and continually strive for ways to work efficiently To respond to potential enquiries and convert these into sales leads and proposals To actively engage in business development and marketing Must be available for international travel (up to 25% of time) Knowledge and Experience Essential Previous, demonstrable, technical computer forensics experience for cyber incident response and investigations. Thorough understanding of best practice procedures (NPCC, NIST, ISO17025) evidence handling, computer systems and tools of the trade Thorough understanding of both the MITRE ATT&CK and Cyber Kill chain framework, network topology and EDR solutions Previous expert understanding of multiple operating systems, particularly Microsoft and Linux infrastructure and networking systems, both on-premise and in the cloud, as well as dedicated cloud services such as Microsoft 365, Azure, AWS and Google Workspace Previous expert and practical use of common computer forensic tools for imaging and analysis (for example, Logicube Falcon, Velociraptor, EnCase, FTK, Nuix, X-Ways, Axiom, IEF, Blacklight, Kali, WinFE, DEFT, Cellebrite, XRY) Expertise in PowerShell scripting, Bash scripts, Python, SQL and data wrangling for log analysis Established track record for performing forensic collections, involvement in incident response and digital investigations alongside maintaining detailed contemporaneous notes Production of expert reports and witness statements Experience in performing mobile device forensics Providing client-facing communications & consultative services Preferred Wide understanding of programming/scripting skills Presentation skills Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Mar 25, 2026
Full time
We are now seeking an Associate Consultant or Consultant to join our Digital Forensics and Incident Response team in London. In this role you will provide technical expertise and consultative solutions in the field of Digital Forensics, Incident Response, Cyber Security and eDiscovery for our clients. Our clients include Law Firms, Fortune 500 multi-nationals, and Government/Law Enforcement. You will be expected to be a technical lead on cases for our regional and international Discovery & Data Insights teams (DFIR/Legal Technologies/Data Analytics) as well as working closely with our Cyber Response and Crisis Management divisions as well as our Investigations teams. In addition, you will support the business development effort for the department contributing subject matter expertise in articles, presentations and marketing campaigns. Tasks and Responsibilities Provide forensic/incident response consultancy and expertise in data collections, investigative/analysis & cyber security services to our clients To support our Investigation teams across regions To provide high quality deliverables to our clients in a timely and efficient manner To ensure work is defensible and to an evidential standard as appropriate for tasks To provide expert testimony in court as and when required To be innovative and creative showing initiative in bringing teams together To anticipate client needs and continually strive for ways to work efficiently To respond to potential enquiries and convert these into sales leads and proposals To actively engage in business development and marketing Must be available for international travel (up to 25% of time) Knowledge and Experience Essential Previous, demonstrable, technical computer forensics experience for cyber incident response and investigations. Thorough understanding of best practice procedures (NPCC, NIST, ISO17025) evidence handling, computer systems and tools of the trade Thorough understanding of both the MITRE ATT&CK and Cyber Kill chain framework, network topology and EDR solutions Previous expert understanding of multiple operating systems, particularly Microsoft and Linux infrastructure and networking systems, both on-premise and in the cloud, as well as dedicated cloud services such as Microsoft 365, Azure, AWS and Google Workspace Previous expert and practical use of common computer forensic tools for imaging and analysis (for example, Logicube Falcon, Velociraptor, EnCase, FTK, Nuix, X-Ways, Axiom, IEF, Blacklight, Kali, WinFE, DEFT, Cellebrite, XRY) Expertise in PowerShell scripting, Bash scripts, Python, SQL and data wrangling for log analysis Established track record for performing forensic collections, involvement in incident response and digital investigations alongside maintaining detailed contemporaneous notes Production of expert reports and witness statements Experience in performing mobile device forensics Providing client-facing communications & consultative services Preferred Wide understanding of programming/scripting skills Presentation skills Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer. We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working. As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Skills and attributes for success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. What we look for Experience in Service Design or a related field: 4-5 years of proven experience Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Mar 25, 2026
Full time
Senior Consultant, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Skills and attributes for success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. What we look for Experience in Service Design or a related field: 4-5 years of proven experience Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Mar 25, 2026
Full time
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more Access to the Buy As You Earn share scheme FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Mar 24, 2026
Full time
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more Access to the Buy As You Earn share scheme FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Mar 24, 2026
Full time
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Mar 24, 2026
Full time
Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 24, 2026
Full time
Job DescriptionCustomer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications Fluent in German or French or English (written and spoken). 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
Mar 23, 2026
Full time
Job Description# Manager - AI Services Consulting (Manager) Customer experience is transforming through AI-driven innovation. At Zendesk, we don't just embrace this change - we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the Manager, you will be leading a team of consultants who deliver quick time to value while guiding their customers through technical configuration and optimization. This role blends deep product expertise with people leadership: you'll be both the product authority for your team and the coach who develops their skills to deliver at scale. MissionYou will manage and grow a high-performing team (6-10 direct reports) that consistently delivers fast, measurable customer outcomes on Zendesk AI. You will set clear strategy, standards, and operating rhythm for AI delivery, ensuring the right people are staffed to the right work, projects are tightly scoped and executed predictably, and risks/blockers are escalated and removed quickly. You will align with Sales, Customer Success, and Product on customer roadmaps and success metrics. You will be responsible for continuous improvement in methodology, enablement, and quality so we increase adoption, customer satisfaction, retention, and expansion at scale. Ways of working: Strategic alignment is key from day one. We have a hybrid approach to working with 2-day in-office presence but during your first 90 days we would expect 3-4 days a week to ensure you are deeply embedded in the business and can drive outcomes immediately. Overarching Objective For The Role: Scale a high-performing AI Delivery organization: Hire, onboard, coach, and retain AI Services Consultants; build clear roles, capacity planning, and career development. Deliver predictable, measurable customer outcomes and time to value: Ensure projects are staffed and executed on time and within scope with clear success metrics tied to business impact. Proactively manage risks, technical blockers, and stakeholder alignment to keep implementations moving and value realized through scale. Drive cross-functional alignment and a repeatable AI delivery motion: Partner with Sales, Customer Success, and Product to align on customer AI roadmaps, handoffs, and expansion paths. Use customer insights and delivery data to improve packaging, playbooks, and forecasting-supporting retention and growth. How You'll Make an Impact Strategic Responsibilities Build and scale the AI Delivery operating model: Define and evolve the delivery methodology, standards, templates, and governance to ensure consistent quality and repeatability across customers and consultants. Own capacity, prioritization, and staffing strategy: Forecast demand, balance utilization vs. customer outcomes, assign the right consultants to the right work, and proactively manage escalations and tradeoffs to protect time-to-value and margin. Drive outcome-based execution and accountability: Ensure your team delivers high quality solutions, delivery meets timelines, scope, and measurable business impact based on the AI Success Roadmap. Lead cross-functional alignment for a unified AI go-to-customer motion: Partner with Sales, Customer Success, and Product on handoffs, customer AI roadmaps, risk management, and expansion plays, creating shared accountability for retention and growth. Develop team capability and product authority at scale: Coach and enable a team of 6-10 consultants through skills development, knowledge management, and technical/product readiness; create feedback loops from the field to improve product, tooling, and enablement. What You'll Need to Succeed Strategic Skills & Expertise People leadership & team scaling: Proven ability to hire, onboard, coach, and retain consultants; set clear expectations, drive performance, and build career paths and progression frameworks. Technical and product authority in AI implementations: Strong fluency in AI-enabled customer service workflows, integrations, data readiness, and configuration best practices-able to guide solution design decisions and unblock complex escalations. Operational delivery: Define and run team playbooks, KPIs, and SLAs; own tooling or dashboards that provide a single source of truth for delivery and risk. Delivery management excellence: Expertise in running multi-workstream delivery with strong scoping, resourcing, risk management, change control, and executive stakeholder communication to ensure predictable outcomes. Outcome-based consulting & value realization: Skilled at translating customer goals and roadmaps into technical solutions, defining scope and timelines, and delivering quality implementations. Cross-functional influence & GTM alignment: Ability to align Sales, CS, Product, and Services on customer roadmaps, handoffs, and expansion motions; leverage delivery insights to improve packaging, forecasting, and product feedback loops. Qualifications 7+ years in Professional Services / Technical Account Management / Solutions Consulting in enterprise SaaS; 2+ years in AI-related roles or working on AI product adoption. 2+ years of people management experience leading customer-facing teams (6-10 direct reports). Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth. Bachelor's degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred. Demonstrated product expertise: ability to translate generative AI features, integrations, and technical requirements into business outcomes. Proven cross-functional influence with Product and Engineering; experience surfacing product feedback and driving prioritization. Track record of building predictive adoption models, using analytics to forecast churn/expansion and operationalizing mitigations. Excellent communication skills; ability to distill complex AI concepts for executives and technical teams.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation,
