Customer Support Advisor (Nights)
- Verisure Services (UK) Limited
- Newcastle Upon Tyne, Tyne And Wear
- Dec 13, 2022
Full time
Sales & Marketing
Job Description
CUSTOMER SUPPORT ADVISOR (NIGHTS) - ALARM RECEIVING CENTRE
Quorum Business Park, NE12 8BU
9th January Start Date
Salary: £21,000 - £23,000 + £1,200 annual performance based bonus
Working Hours: 10:00pm - 07:00am fixed shift (40hrs weekly)
Shift Pattern: Monday - Sunday 4 on 2 off
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after a years' service (shift workers working a bank holiday will be granted a day's holiday in lieu)
Overview
Reacting to incidents in a timely manner
Processing Alarms signals received from customer's premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
Making quick and accurate choices following strict security protocols.
Making outbound calls to communicate what is happening during an incident and to ensure customers' security.
Receiving Inbound calls from customers and handling their requests
Preventing false alarms, explaining how to use the system and detecting technical issues.
About you
Experience in providing excellent customer service.
Excellent communication skills with problem solving attitude.
Ability to show patience and consideration towards customers via telephone.
Customer oriented, genuinely passionate about customers' security and safety.
Ability to multitask effectively whilst keeping a high level of service quality.
Proactive and able to follow strict protocols accurately.
Accurate data capture and typing skills.
Good IT and Microsoft Office skills.
A selfless team player.
We welcome applications from different experiences including retail, call centre, 111 call handlers and emergency call handlers.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
Benefits Package
We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:
29 days annual leave including bank holidays
Increasing Annual Leave Entitlement
Birthdays Off
Discounted Gym & Health Club Membership
Contributory Pension
Bupa Private Healthcare and Medicash Cash Plan
Perkbox - discounts from major retailers such as M&S, Morrisons, Tesco, Sainsburys, Amazon and others
Enhanced Maternity & Paternity Schemes
Employee Referral Cash Reward
Employee Alarm Discount
About Us
Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become . Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.
Diversity and Inclusion
Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Quorum Business Park, NE12 8BU
9th January Start Date
Salary: £21,000 - £23,000 + £1,200 annual performance based bonus
Working Hours: 10:00pm - 07:00am fixed shift (40hrs weekly)
Shift Pattern: Monday - Sunday 4 on 2 off
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after a years' service (shift workers working a bank holiday will be granted a day's holiday in lieu)
Overview
Reacting to incidents in a timely manner
Processing Alarms signals received from customer's premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
Making quick and accurate choices following strict security protocols.
Making outbound calls to communicate what is happening during an incident and to ensure customers' security.
Receiving Inbound calls from customers and handling their requests
Preventing false alarms, explaining how to use the system and detecting technical issues.
About you
Experience in providing excellent customer service.
Excellent communication skills with problem solving attitude.
Ability to show patience and consideration towards customers via telephone.
Customer oriented, genuinely passionate about customers' security and safety.
Ability to multitask effectively whilst keeping a high level of service quality.
Proactive and able to follow strict protocols accurately.
Accurate data capture and typing skills.
Good IT and Microsoft Office skills.
A selfless team player.
We welcome applications from different experiences including retail, call centre, 111 call handlers and emergency call handlers.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
Benefits Package
We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:
29 days annual leave including bank holidays
Increasing Annual Leave Entitlement
Birthdays Off
Discounted Gym & Health Club Membership
Contributory Pension
Bupa Private Healthcare and Medicash Cash Plan
Perkbox - discounts from major retailers such as M&S, Morrisons, Tesco, Sainsburys, Amazon and others
Enhanced Maternity & Paternity Schemes
Employee Referral Cash Reward
Employee Alarm Discount
About Us
Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become . Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.
Diversity and Inclusion
Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
About Verisure Services (UK) Limited